| Sentence,Label | |
| Qatar Airways lost my luggage and refused to deliver it after 5 horrible days in a different country.,1 | |
| "Terrible staff, no professionalism at all, no one answers emails and it's impossible to solve anything.",1 | |
| They make it seem like it was your fault somehow and have the AUDACITY to find ways for you to solve their problems.,1 | |
| "Qatar Airways: ""Why don't you hire someone to pick up the luggage from the airport?""",1 | |
| How dare you?,1 | |
| Everyone is trying to copy Emirates business model and offers services to every destination in the middle east by portraing as providers of a quality service - but you cant handle luggage and still wants me to pick it up from the airport after 5 days?,1 | |
| When I am in a different country?,1 | |
| And you KNOW I AM IN QUARANTINE AND CANNOT LEAVE THE HOTEL?,1 | |
| Terrible and un-humane.,1 | |
| They will promptly sell you a 2000 USD ticket but when they make a mistake and lose your luggage for almost a week?,1 | |
| Don't even try contacting them,1 | |
| Flew Doha to Brisbane Business Class on Tuesday 4th January,3 | |
| Couldn't fault the flight and on board service.,5 | |
| "Flight arrived 15 minutes early into Brisbane, just what you want after a long haul flight.",5 | |
| Well done Qatar.,5 | |
| Flew Manchester to Dohar Business Class on Tuesday 4th January,3 | |
| "The flight was 90 minutes late leaving but made up time and only arrived 30 minutes late, still enough time for me to get my connecting flight to Brisbane",3 | |
| "Firstly, for no apparent reason my initial flight got cancelled earlier and I had to rebook a new flight which they could only give me a new flight date for a week later.",1 | |
| "I came a week later with all my documentation in place, PCR done within the required time, all my UK paperwork in accordance with UK regulation and everything in order.",3 | |
| "They refused to let me board because according to Qatar I had not met the UK regulations due to the fact that although I was transiting to Jersey in Heathrow, I was still required to book a PCR test in London upon arrival.",1 | |
| Although according to the actual regulations in the UK which I had followed accordingly.,1 | |
| "From their end there was no effort to assist me in the matter, their solution was simply we cannot let you board the flight so I had to cancelled my flight",1 | |
| "To begin with our flight was delayed for 3 hours to take off from the US when we reached qatar, after waiting for 3 hours the plane taking off from qatar to lebanon left without us we were supposed to be on the flight going to lebanon from qatar.",1 | |
| They gave us a free ticket for our next flight but WITHOUT ANY SERVICES.,1 | |
| No rooms to sleep we had to sleep on chairs for the next 12 hrs waiting for our next flight .,1 | |
| They offered one meal but It took them too long to do that .,5 | |
| In addition to that they BROKE MY 2 NEW TRAVEL BAGS.,1 | |
| QATAR AIRLINE IS THE WORST AIRLINE EVER NOT RECOMMENDED AT ALL.,1 | |
| Never traveling with them again shame.,1 | |
| Qatar states you have 4000 entertainment option including wifi.,3 | |
| I did not have anything I asked to go to economy so I could watch a movie.,1 | |
| I was told that was not allowed.,1 | |
| I felt they did not provide the amenities promised.,1 | |
| "I complained to customer service and was offered $250 on a $4400 ticket, I asked for $1000 as only the one flight was affected.",3 | |
| I would have been happy to get $1000 on a voucher on Qatar or a codeshare.,3 | |
| "By time I received their response I have 4 months to use the ticket, also not appropriate",3 | |
| "Please avoid this airline , they refunded my return ticket saying I asked for it when I DID NOT , they wanted me to buy a new ticket for 5 thousand dollars , this is how they treat their passengers , I’m a senior who has traveled with so many airlines but never faced a problem like I did with Qatar , avoid this airline",1 | |
| "Website says to phone them to change booking, but none of their phone lines are operational.",1 | |
| An automated voice just says ‘this call cannot be completed due to network error’.,1 | |
| They have no email address listed either,1 | |
| "So I have had to message the airline on Instagram, and they are still not answering.",1 | |
| It’s just unacceptable.,1 | |
| Flight cancelled 3 day before departure date,1 | |
| NOT recommending,1 | |
| Customer Service not picking up phone,1 | |
| "Hi All, I had upgraded my ticket from economy to business class for my return trip from Deli to Copenhagen.",3 | |
| I had done the same for my trip from Copenhagen to Delhi.,3 | |
| "Unfortunately, I could only do so for the Doha-Copenhagen sector as I could couldn't get the option to upgrade Delhi-Copenhagen sector.",3 | |
| Our flight from Deli was at 0340 but we reached airport early as I had booked a private lounge in Delhi airport to be on the safer side and catch enough sleep before flying.,3 | |
| We reached the counter at 1045 and were informed that our ticket has unfortunately been cancelled.,1 | |
| It was not until 0115 that this situation was sorted and we were kept waiting at the counter.,1 | |
| "After the painful wait of close to 2,5 hours at the counter standing, by the time we reached the lounge after immigration it was 0215 with hardly any time left before boarding, so the complete money got wasted.",1 | |
| "Our experience just got worse, when we reached Copenhagen, 1 out of the 7 checked in bags didn't arrive. ",1 | |
| We were told that within 24/48 hours we will get our bag but we got the bag the 4th day with some of the perishables in the bag completely wasted.,1 | |
| I had written to Qatar Airways customer care and I got an standard auto created message which showed no personalization and lack of empathy.,1 | |
| On top of this I get an email to fill a post resolution survey.,3 | |
| This is what I call bad customer service.,1 | |
| I hope this is just a one time anomaly.,3 | |
| they are really good inflight service,5 | |
| First time in my life we flew Qatar Airways.,3 | |
| Overall a surprising good experience.,5 | |
| "Modern fleet, very nice staff on the ground and on board.",5 | |
| The Business Class cabin layout was in some ways unusual - I usually fly Miles &,5 | |
| More partners - but very comfortable and good equipped.,5 | |
| Flying backwards in a plane was something I never experienced in the past.,3 | |
| Unusual but was not disturbing in any kind.,5 | |
| Qatar changed 1 leg of my fligh so I would have 9 hours during the night in Doha.,3 | |
| "Qatar wrote I could change, but it was impossible to do online, so I try call customer care.",3 | |
| i wait long time and when I finally get through my phone is blocked due to insufficient funds.,1 | |
| "I try to cancel my flight and book another, but I fail to book another flight as Qatar tells me to call customer care.",1 | |
| "I call again, wait long , and customer care change my ticket and email it to me",3 | |
| 1 month later I arrive at airport for my flight.,3 | |
| Qatar cannot find my booking in their system and cannot tell me why or help me.,1 | |
| "After 4 hours in the airport, I succeed getting through on phone to Qatar who tells me ticket was cancelled despite they never send me a confirmation of the cancellation and the last email was a ticket send from Qatar After I tried to cancel.",1 | |
| I am really surpriced of lack of support.,1 | |
| "I did all I could and spend much time and money to phone calls, transport and PCR tests to make this flight",1 | |
| What a waste!,1 | |
| We flew from Doha to Madrid in Business Class.,3 | |
| "Firstly, I have to say that the check-in experience was one of the best I have ever experienced for Business Class.",5 | |
| Our car drew up outside the Business Class area and a porter immediately took our bags.,5 | |
| "Inside the terminal there was a row of Business Class check-in desks, all fully staffed even at 5.30am.",5 | |
| The check-in process was quick and efficient.,5 | |
| "We had booked the Al Maha service and the our escort was summoned who whisked us through priority immigration and security checks, before taking us to the lounge.",5 | |
| "The lounge was very large and airy, but quite busy and frankly was a bit of a disappointment as it lacked a ""special"" feel.",5 | |
| "However, it did have the advantage of both a locker room so we did not have to drag hand baggage around with us, and a smoking room.",5 | |
| "When it came to the flight itself, we were a bit disappointed that it was a bus transfer to the aircraft.",3 | |
| "When we made our booking we had selected seats, but were surprised and annoyed that when we checked in our seat allocation had been changed.",1 | |
| The suggestion at check-in was that this was probably due to a change of aircraft which I think was the case.,3 | |
| "Our seats were in row 6 and felt little strange as it seemed as if they were a after thought and were ""socially distanced"" from the rest of the business class cabin.",3 | |
| Whilst this was a B787 I think it was an older one where the cabin had not been upgraded I found the seat reasonably comfortable is a little narrow but my wife found it difficult to find a comfortable position.,1 | |
| The service my wife and I experienced did vary.,3 | |
| "The attendant on my side of the plane was efficient, friendly and gave very good service.",5 | |
| "However, the attendant on my wife's side of the plane was a little tardy, and actually appeared to fall asleep as the plane was coming into land.",1 | |
| The food was good and provided when we asked for it.,5 | |
| "The flight was on time, which was pretty essential for us as we had a connection to make in Madrid.",5 | |
| "Overall an OK experience, but did not excite us too much",5 | |
| I have booked Mumbai-SFO flight on the website for 24Th January2022.,3 | |
| "Since we are senior citizens and Corona is rampant in both India and USA, we decided to postpone our trip and we requested refund voucher.",3 | |
| But there is no acknowledgement nor any email stating the voucher code.,1 | |
| I am trying to reach them on India Numbers as well as Qatar numbers without any luck.,1 | |
| Absolutely no communication whatsoever.,1 | |
| I still dont know what the status is,1 | |
| Our surprised enjoyment of our flights to Male from London was so much that I feel I have to write a review.,5 | |
| "From check in until landing the service that we received was excellent, friendly and professional making our journey positively delightful!",5 | |
| "I would especially like to mention Pranjal who was my air steward and Ionut the charming barman on this flight, but it is fair to say that all the staff were wonderful and should be commended for their amazing service.",5 | |
| I look forward to flying with Qatar again.,5 | |
| We had booked flights to Dubai with Qatar airways for 7 of us July 2021.,3 | |
| "Unfortunately, due to dubai still on red list at that time we decided to cancel.",1 | |
| Qatar was very flexible to either change date or refund.,5 | |
| We chose to get full refund which was issued quite quickly,5 | |
| Qatar Airways' main problem is lack of communication.,1 | |
| They say nothing to you about the different things you will be held responsible for knowing about after you land such as Ehthras.,1 | |
| "The airline provides these stopovers so that you can spend money in and get to know Doha city, but they don't make sure you are going to be okay getting into and back out of the airport.",1 | |
| They are not helpful.,1 | |
| "They don't seem to care after saying things like ""you will not be able to take your flight back to the US because you took your covid test too early."".",1 | |
| They interpreted the US policy in a way that would go against me and others instead of asking the US or simply interpreting it a different way.,1 | |
| "They were wrong and I ended up on the flight, but imagine the anxiety that they caused.",1 | |
| They seem to be very focused on hierarchy and the class of service a person is in rather than helping all customers equally.,1 | |
| They should allow for check in much earlier than three or four hours before a flight!,1 | |
| There are way too many checkpoints a person has to pass through in order to get on a plane to the US.,1 | |
| I HAVE FLOWN ON ALL OF THE AIRLINES IN THE US AND SEVERAL INTERNATIONAL AIRLINES AND MY WORST EXPERIENCE WAS RECENTLY WITH QATAR.,1 | |
| They just don't seem to care,1 | |
| 😡😡😡😡😡 Very bad expérience with Qatar Airways!!!,1 | |
| "Flight delayed by their fault, connection missed, 18h at Doha Airport with 8€, no bed no help, no assistance, and one luggage is missing !!!",1 | |
| AND NO ANSWER BY E-MAIL !!!,1 | |
| In total 36 hours without Any bed !!,1 | |
| "They changed our ticket before we landed, They sent an message with a link for assistance but thé page Was not found, No room, no bed, no new facial masks, no fresh air for 18hours!!",1 | |
| They lost one luggage at doha airport !! 😡😡😡😡😡,1 | |
| I had booked a flight from Frankfurt to Capetown for 13th Dec 2021.,3 | |
| On 9th Dec. Qatar changed the times of the return flight and asked me to confirm them.,3 | |
| On 12th Dec. online-check-in didn’t work - „Please try again later...“,1 | |
| In the late afternoon of 12th December I got the info that the flight was cancelled!!,1 | |
| I wasn‘t offered any alternatives ...,1 | |
| Qatar?,1 | |
| NEVER AGAIN!,1 | |
| Check in good and efficient,5 | |
| Very poor service levels on board.,1 | |
| Older planes have narrow seats snd are very uncomfortable.,1 | |
| The newer planes are a bit more comfortable.,3 | |
| So check which plane you are in.,3 | |
| Meals ok.,5 | |
| Cabin crew not helpful or welcoming.,1 | |
| Poor film selection.,1 | |
| Failed to provide pre ordered meal on one sector.,1 | |
| Really not a good experience on board at all and I will avoid flying this airline if I can avoid it.,1 | |
| I was travelling with 2 kids to Manchester via Doha.,3 | |
| I was told at the Kathmandu airport that my second leg of flights been cancelled.,1 | |
| No prior notice or anything.,1 | |
| Asked to wait 3 hours at the airport to reschedule my flight.,1 | |
| Qatar rescheduled my flight via Doha and London.,3 | |
| There were 6 hrs waiting at Doha and London.,1 | |
| I was told there was no flight to Manchester but my source at Manchester told me that there was a flight at 7:25 from Doha to Manchester and Qatar put up the price.,1 | |
| When we arrived at Doha we requested at transit desk to put us on the 7:25 plane.,3 | |
| Initially they said it was fully booked.,3 | |
| We had to push it hard to get seats from Doha to Manchester at 7:25 flight.,1 | |
| They keep telling of different story of cancellation.,1 | |
| Their own staff s explanation is not consistenc,1 | |
| We paid more for less transit waiting time flight which Qatar airways cancelled it and they were not trying to give customer service staff are rude and unfriendly.,1 | |
| We had to stay at Doha for 8.5hrs,1 | |
| No compensation and nothing.,1 | |
| I would not fly with Qatar in future.,1 | |
| Excellent business class.,5 | |
| Extremely clean aircraft.,5 | |
| Attentive and caring staff.,5 | |
| Hassle-free trip.,5 | |
| Enjoyed each moment,5 | |
| I have just logged on to write this review and was shocked to see all the negative reviews.,3 | |
| I guess as one person said true character comes out in difficulty.,3 | |
| I will write this review in my own experience.,3 | |
| "We flew return from Paris CDG to Colombo, Sri Lanka via Doha.",3 | |
| Booking the flight was easy on the internet but experience was less good when I tried to get a name correction for my son (just they called him “miss” rather than “mr”.,3 | |
| After uploading his passport and calling twice still no correction although I was reassured that it was not a problem.,1 | |
| It could have been so easy to correct…,1 | |
| Anyway it was finally sorted at airport check in.,5 | |
| When we arrived at the airport we went to the terminal (2E) showing on the app and our tickets.,3 | |
| No flight on the board.,1 | |
| Fortunately found an Air France representative who checked that the flight had changed terminal.,3 | |
| Could the app have been updated….?,3 | |
| Luckily we had plenty of time otherwise that would have been a stressful start.,1 | |
| We were flying business.,3 | |
| Check in was pretty quick and our visas/pcr et were checked efficiently.,5 | |
| Then we’re told there was no business lounge.,1 | |
| Because they have moved terminal they share a lounge with a US airline.,3 | |
| And that US airline shuts its lounge in the evening.,1 | |
| A first world problem maybe but we had paid business class to get a certain service.,1 | |
| We had been counting on eating in the lounge so we could maximise sleep on the flight and having run out of the office at full speed i needed to get some work done.,3 | |
| In the end we got a 45 euro voucher for the three of us to use in a restaurant.,5 | |
| "One problem in that terminal, no restaurants were open so we had 45 euros to spend in macdonalds ..",3 | |
| Once on the flight things got better.,5 | |
| Very comfortable plane.,5 | |
| Very attentive staff.,5 | |
| We really could not fault that.,5 | |
| Our connecting flights to Colombo were also great.,5 | |
| Not such a high class of plane but still good.,5 | |
| And on the way back we got to try out QSuites which was fabulous for a family.,5 | |
| Western film options were relatively limited compared to other flights but we didn’t really care as we were wanting to sleep.,5 | |
| I rewatched the Gavin and Stacey Christmas special and was done.,5 | |
| Doha airport was also good.,5 | |
| Very busy - quite fascinating to see this huge hub effectively in the middle of nowhere.,5 | |
| Heaving at 1 am.,3 | |
| On the way out we tried out the swimming pool as we had a 4 hour stop over.,5 | |
| On the way back we stopped in the lounge.,3 | |
| The lounge is huge with lots of different areas.,5 | |
| It does feel a bit cavernous though and my one criticism is there are not enough quiet areas to stretch out and relax in the middle of the night.,3 | |
| But that is a minor criticism as really it is very spacious and there are a lot of different spaces and options.,5 | |
| So all in all once we had forgotten the experience at París we enjoyed our flight and experience,5 | |
| "My partner and I were flying to Kilimajaro airport, with a stopover in Doha.",3 | |
| The first flight was late due to a stupid delay in the baggage check-in.,1 | |
| "Although most of the customers had to make a connection, the crew didn't bother to communicate anything about it.",1 | |
| "When repeatedly asked, we have been given stupid and evasive answers and absolutely nothing was done so that we could make the connection, despite the fact that the plane arrived only 10 minutes after the departure of the next one we were supposed to take.",1 | |
| We had to wait for 8h and we were not offered any hotel.,1 | |
| We spent the night in the airport sleeping on the floor as all the halls of the airport were occupied by people with the same problem as us.,1 | |
| We were denied access to the lounges despite the company's entire fault.,1 | |
| "In summary: inline in London, 7-8h spent on the floor of the airport of Doah, 9 and a half hours late on arrival at Kilimanjaro airport, and a lost safari.",1 | |
| We lost the safari (which is why we were going to Tanzania) and the deposit.,1 | |
| "After one month, we still haven't received any response from Qatar airways to the refund request",1 | |
| Worse customer service they have no respect for customers in the ticketing counter .,1 | |
| "People there don’t know how to greet , talk especially the black lady in the counter she forgot to print my parents boarding pass but charged more three times over weight Baggages price , $65 for 2 extra pounds and also extra bag for $250 totally a ripoff.",1 | |
| "I seriously don’t mind paying but the counter people there are rude , disrespectful and unfriendly .",1 | |
| I love flying Qatar air for their price but now I rather pay more in other airlines and get treated more humanly .,3 | |
| Qatar airlines seriously needs to train their employees .,1 | |
| I will never fly Qatar airlines again !,1 | |
| Thanks to Aeroflot for comfortable flight.,5 | |
| Always choose this company and they never disapoint me!!!,5 | |
| "Like Aeroflot for it’s comfort even for economy class Leg space is ok, drinks and snacks it’s a good idea for a short 2hours’ flight and they are good too",5 | |
| And in Moscow in cold period you always leave the plane straight into terminal,5 | |
| Flight to and back from Dubai was perfect.,5 | |
| In Moscow as in Dubai we we entered inside the airplane direct from the airport.,5 | |
| "Since I fly very to Italy, I ask to aeroflot, why the flight to italy are always with the bus???",3 | |
| But to an from Dubai was all everyone can aspect.,5 | |
| The personel is always very nice.,5 | |
| I love fly with aeroflot and I love Russia!!!,5 | |
| Everything was fine.,5 | |
| "The food was delicious, service was good.",5 | |
| Departure was on schedule without delay,5 | |
| We we very happy to get upgraded with miles for business class!,5 | |
| "Very comfortable for overnight flights, you can sleep in your own small cabin!",5 | |
| Super!,5 | |
| Recommended to everybody!,5 | |
| Punctual airline with a good schedule grid.,5 | |
| "To date, it has turned out to be the only one suitable for my undemanding needs.",5 | |
| Excellent food.,5 | |
| Some dishes are exceptionally good.,5 | |
| Always polite staff both on board the plane and on the ground.,5 | |
| The best airline from Russia.,5 | |
| A reliable airline with high quality transportation services.,5 | |
| Experienced commanders and the crew members are excellent takeoff and landing.,5 | |
| Comfortable salon and friendly staff.,5 | |
| "great flight, I liked everything.",5 | |
| The plane is clean and service is top notch.,5 | |
| "The plane is very comfortable, I liked everything very much",5 | |
| The flight was great!,5 | |
| "Everything was in right time, comfortable and cosy.",5 | |
| "The meal was fresh, warm and tasty.",5 | |
| No problem during for the flight.,5 | |
| Everybody was pleased I think.,5 | |
| This night flight was good.,5 | |
| My entertainment tool was working good and I enjoyed music and movie.,5 | |
| The food was good and the plane was clean.,5 | |
| The chech-in was quick and easy.,5 | |
| The plane was clean.,5 | |
| The staff was helpful and polite.,5 | |
| However did not react to my request to make the air in the salon more fresh and cold.,1 | |
| "Only when it was one hour before the landing the temperature in the salon became OK, but there was no time to sleep anymore.",1 | |
| "More troubles were at Sheremetevo: bus was provided not a passenger boarding bridge (we came from Delhi and it was winter in Moscow), and it took the bus around 20 minutes to take us to the airport building.",1 | |
| Where the floor was wet and passengers slipped.,1 | |
| As always few windows were operating at passport control and there were long lines.,1 | |
| The baggage was quick.,5 | |
| It was fast and comfortable flight.,5 | |
| The stuff was helpful.,5 | |
| The only thing - chairs in the plane are not so comfy.,1 | |
| Everything was good.,5 | |
| Despite the fact we took off with a delay due to strong side winds we landed on time.,5 | |
| Everything was fine.,5 | |
| "The flight was delayed due to medical emergency in one of the passengers, which is obviously noone's fault, but everything else was good: new aircraft, a display for each seat with variety of movies, tasty food, clean toilets and very friedly flight attendants.",5 | |
| Thanks for the pleasant flight.,5 | |
| "Always easy to deal with, helpful personnel and good online service.",5 | |
| In case of troubles customer service with do their best to assist you.,5 | |
| Quite comfortable airplanes.,5 | |
| Food is a bit too simple.,3 | |
| Aeroflot is the best company - during the last 15 year of flying I had a good chance to compare air companies.,5 | |
| "As always - perfect, punctual, tasty meal on board, great service.",5 | |
| "Children have their intertaining kit - drawing stuff, book ect",5 | |
| Thanks.,5 | |
| "flight to busness from krasnoyarsk aeroflot is very good fligt,excellent service and comfort airplane!",5 | |
| Flying on vacation to the Black Sea at the height of the velvet season in an almost empty plane is a rarity!,5 | |
| I love night flights!,5 | |
| The plane was only a third full of passengers.,5 | |
| There was no pandemonium and fuss on board.,5 | |
| The flight took place in an atmosphere of mutual understanding.,5 | |
| "The flight attendants were smiling, responsive and good-natured!",5 | |
| My trip from Kaliningrad to Budapest was good.,5 | |
| "Terminal Sheremetyevo B and C is new, beautiful and clean.",5 | |
| "I want to note business salon Malevich, it is big lounge with all what you need: meal, Wi-Fi, showers and working rooms, big children gaming zone.",5 | |
| "Eat and drinks in flights was provided, stewards were correct.",5 | |
| About negative moments: long waiting for boarding in Kalinindrad due to boarding prisoners and guards...,1 | |
| And there isn't children gift in flight SVO-BUD.,1 | |
| Unfortunately this time was disappointed with the flight.,1 | |
| The only plane among all departing that was delayed.,1 | |
| Reported a delay on the way to the airport.,1 | |
| I would like to do this in advance.,1 | |
| "Everything was good, price is okay, the meal during the flight is enough and so I can recommend this Airline",5 | |
| the best company in air travel.,5 | |
| We upgraded the service class from economy to business.,5 | |
| very comfortable flight,5 | |
| "When you can get tickets by sales price - buy it immediately, coz the service and comfort are without any compliance!",1 | |
| Awful airline.,1 | |
| "I paid for extra luggage, but still am waiting, after multiple phone calls and emails to their office, for the receipt they owe me.",1 | |
| "In addition, I didn't have a carry-on, but at the airport they still charged me for the extra few kilos in my second suitcase.",1 | |
| "And this on a plane made to hold 300+ passengers, but with less than 30 onboard.",1 | |
| "It's quite stressful flying these days, what with all the new restrictions, the health related requirements, thstue visa, etc, so the last thing you need when you get to the airport is to have an airline be so pedantic as to change you for a few kilos of luggage ON AN EMPTY PLANE.",1 | |
| "On the plane they had all the passengers sitting in the same section, which makes a mockery of their COVID restrictions, and this also gave them the excuse to give us a 'sandwich' (an old roll with a meagre slice of chickenc it it) as lunch.",1 | |
| First and last time I'll ever fly with this airline.,1 | |
| AVOID!,1 | |
| The worst airline service I have ever experienced.,1 | |
| Muslim flyers should definitely avoid flying with this airline because most food consists of pork meat.,1 | |
| They layover at Guangzhou airport for few hours with no food or drink provided by the Airline authority.,1 | |
| I wouldn't recommend this airline to anyone because their service can't get any worse then this.,1 | |
| Everything of that flight was smooth and ordinary.,5 | |
| I was quite shocked that one of the crews said she was very tired and laid down on the drink cart in front of the customers.,1 | |
| Maybe she ended her duty very late a night before and had to take up duties for this early flight.,3 | |
| "I had a economy class window seat on the two segment flight from Lhasa (LXA) to Guangzhou (CAN), with a change of planes and one-hour layover at Chongqing (CKG).",3 | |
| "Both flight segments were comfortable and with excellent, friendly cabin service.",5 | |
| Smooth flight from Chongqing (CKG) to Dali City (DLU).,5 | |
| "All passengers wore masks, and some even googles and plastic gloves.",5 | |
| We booked flights from London to Brisbane and back via Auckland through Skyclub.com.,3 | |
| The return flight was cancelled on 17th February and we had to find replacement flights home.,1 | |
| "Now, 7 months later and numerous requests to Skyclub.com, we have still have no idea of the refund amount nor when it will be paid.",1 | |
| "And without that information, our travel insurance will not pay out for the replacement flights.",1 | |
| SkyClub.com is responsible for paying this refund.,3 | |
| We give them 0/10 for customer service.,1 | |
| Avoid the company at all costs,1 | |
| "With the struggles of traveling during COVID, I unfortunately was unable to go home for my father's memorial.",3 | |
| I want to thank China Southern for not hassling me for the flight and just issuing me a refund quickly.,5 | |
| This eased a lot of stress in my life and has helped me with unexpected payments.,5 | |
| "While other companies are only offered flight credit, this refund really helped.",5 | |
| Thank you!,5 | |
| Despite numerous requests they have not refunded for a cancelled flight.,1 | |
| "They also moved the timing of the flight 5 times, then finally cancelled!",1 | |
| But no automatic refund.,1 | |
| Poor customer service.,1 | |
| Book with caution!,1 | |
| There were boarding problems.,1 | |
| "The boarding process started and then was put on hold for 20 minutes, due to technical issues resulting from a computer crash.",1 | |
| "Thus, I rate the flight as average, as this type of problem happens with most airlines.",3 | |
| I had a problem with the refund process and called the local office 2123328888 for assistance.,3 | |
| The CS was so rude he kept on cutting me off without letting me finish my sentence.,1 | |
| Great customer service!,1 | |
| The cabin crew members were fantastic on this 2-hour 15-minute non-stop flight from Wuxi (WUX) to Guangzhou (CAN).,5 | |
| I could see that they were very friendly and helped many people store their luggage.,5 | |
| The flight was delayed multiple times and we ended up spending about three hours waiting in the boarding area.,1 | |
| "Had the delay been announced earlier, I would have been happy find other gainful things to do with my time.",1 | |
| "One the good side, they did offer some food during the waiting time.",5 | |
| Among the food and drink items was an interesting canned beans instant meal: delicious.,5 | |
| Maybe the best airline that’s flies from Shenzhen to Beijing in China.,5 | |
| Rode on the A380 on the first row and seats are great.,5 | |
| This airline does not care at all about customers.,1 | |
| They are famous for delays and poor customer service.,1 | |
| They even do not have any automated email system to inform their customer about any delays or cancellation.,1 | |
| You will wait for hours to speak to their customer service and they are hard to communicate with.,1 | |
| You will end up paying more with this Airline in the end.,1 | |
| Check other reviews as well.,1 | |
| Pay more and make your travel easier.,1 | |
| https://www.tripadvisor.co.uk/ShowUserReviews-g1-d8729051-r556068555-China_Southern_Airlines-World.html,3 | |
| My return flight to London Heathrow was on 1st of Feb 2020.,3 | |
| I had to change it to 11th of Feb to stay for longer with my family in China due to Covid-19 and Paid extra for it.,1 | |
| "11th of Feb direct flight to London was then cancelled without informing me , I only knew it when I reached Zhengzhou airport.",1 | |
| "I kept on calling for days and when I reached CSA I was told my direct flight has been changed to via Guangzhou, and I have to pay for the hotel stay at night.",1 | |
| A week before my flight via Guangzhou I phoned to check whether the flights are cancelled.,3 | |
| "I was told the flights were cancelled, and I should wait until June or take refund.",1 | |
| My visa was expiring so I asked for refund.,3 | |
| I was told I will be refunded within 10 working days.,5 | |
| Waited for over a month (kept 100000s of customer money in bank account to cover their losses) and then I got a call saying we will not be paying you the amount we promised earlier and we will be pay you less.,1 | |
| I had to pay more to travel with another airline.,1 | |
| Was a short flight so wasn’t expecting much.,5 | |
| Flight was delayed 55 minutes.,1 | |
| Service was okay.,5 | |
| Not amazing though.,5 | |
| "I Booked though BYOjet, I tried to contact them about my cancelled flight to see if I would receive a refund.",3 | |
| "While on hold for many hours (listening on repeat “because I’m happy” by pharrell Williams, I hate that song & I am definitely not happy!!) the line disconnects...",1 | |
| plus not respond to multiple emails.,1 | |
| Absolutely appalling this company should not be in business.,1 | |
| The worst airlines ever !!!,1 | |
| Would rate 0 out of 5 if there was an option.,1 | |
| I booked my ticket through an agent.,3 | |
| I am still trying to figure out who of them tries to fool me.,1 | |
| I hope a reasonable solution will be given to this issue otherwise I am going to take decisive steps !!!,1 | |
| "Returning from abroad during the ""Coronavirus holiday season"" I encountered some difficulties with the various forms written in Chinese that had to be completed and the Wechat personal monitoring application now necessary to go anywhere in China.",1 | |
| "Time was pressing and many other travellers also encountered problems but still the overworked China Southern Airlines check in staff went out of their way, taking the extra time to help a foreigner overcome these difficulties.",5 | |
| Even the hard pressed flight attendants interspersed helping myself and other passengers in this regard while at the same time busy with their normal duties immediately prior to take off.,5 | |
| I've travelled many times with China Southern and have always found their staff to be helpful in the extreme.,5 | |
| My sincere thanks to them.,5 | |
| "Professional airline, good service, good food & drink & entertainment.",5 | |
| On time too.,5 | |
| China Southern Airline impressed me every time.,5 | |
| Will fly with them anytime.,5 | |
| Excellent food service wine and comfort in business class with China Southern .,5 | |
| "Would definitely recommend to all those Europeans who will only fly via ‘ standard’destinations like Singapore, BKK or Middle East.",5 | |
| We had call from Airline that aircraft was changed from Airbus A380 to Boeing 789.,3 | |
| We were upset since we had upgraded our seats and paid more,1 | |
| "We had a little problem when boarding time at LAX (Please see picture attached) since their staffs were so unprofessional and made our line (the first line) waiting until last, there were a lot of passengers complaining but they ignored us.",1 | |
| This problem must be fixed ASAP,1 | |
| "The flight were not as pleasant as flying Airbus A380 but everything went through ok with good food, drink and friendly service",5 | |
| "Since we had transit in Guangzhou and due to the virus, we didn’t fly back to USA with China Southern Airlines.",3 | |
| We thought that we lost our tickets but finally the Airlines refunded us including our upgrades,5 | |
| Thank you for being nice and understanding,5 | |
| "Flights are good, service and food are ok, didn't have any issues with luggage.",5 | |
| Language can be an issue.,3 | |
| Decent overall.,5 | |
| "Flew China southern Airlines from Toronto to Guangzhou in Premium Economy and found the flight, cabin, and service to be very good.",5 | |
| "Comfort in Premium Economy was not to bad at all, and the flight staff where wonderful.",5 | |
| I would not hesitate to fly with this airline again.,5 | |
| "Plane was full, food was awful, bathrooms were filthy, I was sick for 2 weeks with respiratory and intestinal.",1 | |
| "I’ve traveled economy & business class many times, & both are excellent.",5 | |
| "Friendly staff, great service & comfortable ride.",5 | |
| "This airlines has n-o respect to human being nor to their own lets say ""promise"" .",1 | |
| "Because when you sell ticket, you do a promise that based on the ticket you will deliver a person to the destination.",1 | |
| "Guess what, this DISGUSTING airlines just dropped the person at the gate, after checking in at stinky istambol airport ,.",1 | |
| Reason?,1 | |
| """your return ticket was not purchased through stupid turkish airlines""",1 | |
| REALLY??!,1 | |
| Seriously?,1 | |
| are you kidding me?,1 | |
| what the hell is your business with how am i gonna return to my destination back?,1 | |
| Nope!,1 | |
| "this greedy, money hungry stinky company didnt even apologies.",1 | |
| "Rude as hell at the airport, and they even dont bother to give the money back .",1 | |
| "Oh no, they dont think you are human being.",1 | |
| "Simply, if you love to be a victim of overbooking and thrown away at the gate, go ahead and buy their ticket, if you respect yourself and want to fly with decent airlines then stay away at all cost",1 | |
| Horrible customer service.,1 | |
| They are not kid friendly at all.,1 | |
| Everyone is saying somehting else.,1 | |
| The stuff is not trained at all.,1 | |
| In antalya the manager Sakir did us wait with 8 months old baby on the counter for almost 2 hours we were missing our flight almost.,1 | |
| He was rude.,1 | |
| We did buy a connection flight from antalya to istanbul and same day we had a flight from istanbul to usa.,3 | |
| I called before purchasing the ticket and THY told me that since its same day international flight my luggages will same as international travel and i will pick up my luggage in phoenix.,5 | |
| Went to antalya airport and the manager said no this is domestic flight and they charged for 4 luggages.,1 | |
| Why didnt tell me before?,1 | |
| He said we have to pick up our lugguges in istanbul not usa.,1 | |
| Which doesnt make sense we had only 2.5 hours layover.,1 | |
| And than we picked up our luggages in istanbul with 8 months old baby running around and than we checked in our bags for our los angeles and phoenix flight.,1 | |
| The THY was so sure we were going to pick up our bags in Phoenix and i asked few times.,1 | |
| Of course we arrive i Los Angeles airport had only 1.45 min time for our next flight they told us we have to pick up our bags again.,1 | |
| this shows u no one knows anyhting in THY.,1 | |
| I called before even i bought my flight bc of my 8 months old son and didnt want it to run around.,1 | |
| The ist to LA flight suppose to be 13 hour 55 min and it took extra 2 hour.,1 | |
| On my way to USA in the begin of the trip i had so many issues and called at least 10 times the THY for upgrading my seat since i have baby i want it pay extra and get a good seat.,1 | |
| Since i bought my ticket in expedia i called THY at least 15 times and spend 10 hours and no one helped me out.,1 | |
| They said its expedia which expedia has nothing to do with the seat assigment.,1 | |
| My experience with 8 months old baby was horrible never again.,1 | |
| My background is turkish and want it to fly with this airline but nothing is right at all.,1 | |
| "Definitliy lufthansa, british airways and other companies system is easier to solve problem.",1 | |
| With THY if u have issues u r screwed.,1 | |
| This had to be the worst flight I have EVER been on!!.,1 | |
| despite my aggressive and trolling name i have never been so horrified at customer service before.,1 | |
| "During the arrival, from Gatwick to Istanbul, we were told we had an hours wait, leading us to believe we’d be able to enjoy the look and feel of the airport.",5 | |
| Instead they lead us on a wild goose chase and weren’t even given time to relax.,1 | |
| The staff clearly did not want to be there and insisted on taking out their anger on us passengers.,1 | |
| "Just as we were about to board the plane, the airplane crew had seized some of our hand luggage, claiming that “there wasn’t any space left”.",1 | |
| They forcibly took luggage from peoples hand and forced them onto the plane!!,1 | |
| "While on the plane from Istanbul to Sierra Leone, we were all shocked to see the arrival time as it was quite long.",1 | |
| They had stopped the plane in Ouagadougou and then made us wait for another hour.,1 | |
| "This was never mentioned in our plane ticket, or the announcement on the plane.",1 | |
| "Passengers were complaining and asking why this wasn’t mentioned, and the flight crew proceeded to threaten us, and claim they would “write us a travel report due to our aggressiveness”.",1 | |
| "After the passengers flew to Ouagadougou, we weren’t surprised how much space was left on the plane.",3 | |
| "As we all left the plane, about two members of the flight crew had told us to enjoy our holiday.",3 | |
| talk about rude!!,1 | |
| "And top this all off, we all waited in the baggage collection area for about an 1h 30m with no knowledge that our suitcase wasn’t coming.",1 | |
| "In fact the luggage they loaded during the interval in Istanbul, were actually from Wednesdays passengers.",3 | |
| We were never informed of this.,1 | |
| I have never felt so appalled at a company’s service.,1 | |
| Do better!!!,1 | |
| Turkish airlines is not reliable.,1 | |
| They sell their ticket cheaper than other airlines but it is all an scam.,1 | |
| A week before my trip they cancelled my flight.,1 | |
| "The same thing happened to my friend, her flight got cancelled two weeks before her trip.",1 | |
| "A year later, I could not still got my money back, so I asked for a voucher.",1 | |
| "Better than nothing, I guess!",3 | |
| Turkish airlines is awful!,1 | |
| Even though I have a voucher with them I know I won't travel with them ever again!,1 | |
| A 13+ hr flight and was only fed twice.,1 | |
| "Not even a snack in between but then again, I was flying economy.",1 | |
| Make sure you carry food on longer flights or you will starve.,1 | |
| The food options are terrible.,1 | |
| The saving grace is their entertainment system.,5 | |
| My elderly in laws had a flight booked from Toronto Turkey to Iraq (their home country).,3 | |
| They are not vaccinated but had a negative PCR test within 48 hours.,3 | |
| The federal government guidelines said that they would still be able to travel with this to get back to their home country.,3 | |
| They were denied by Turkish airlines at the airport due to being unvaccinated.,1 | |
| "Upon filing a feedback complaint with the airlines, the customer service rep tole me they cannot do anything because of Turkey's policies.",1 | |
| The government website for the Istanbul airport however clearly states that unvaccinated individuals can arrive so long as they have a negative PCR test.,1 | |
| Yet the airlines will not budge.,1 | |
| "My in laws are over 60, and have many health comorbidities.",3 | |
| Their English is poor and they asked the airline rep at the airport to speak to myself or my husband via phone and they immediately refused.,1 | |
| My in laws had no other option and were essentially stranded at the airport.,1 | |
| "After a long drive to get to Toronto, they were forced to drive back to Windsor at 10pm in the evening.",1 | |
| This is unacceptable.,1 | |
| Please be very careful when booking with this airline.,1 | |
| Their customer service reps are very rude and unhelpful and clearly make up their own rules despite federal government policy.,1 | |
| I am appalled at what happened here and will ensure that none of my family and friends ever travel with this airline.,1 | |
| Shame on them for the treatment of elderly people in this way.,1 | |
| What do you call a company that refuses to accommodate a customer that could not travel due to COVID RESTRISCTION.,1 | |
| "Literally, 25 calls to their 800 numbers, several online feedbacks , direct visit to a sales office that claims that they are not sales office despite having their info on the official website ?",1 | |
| "Also, none of the 20 associates that I talked to have supervisors :)",1 | |
| SHOKING.,1 | |
| NO REFUND or EXTENDED VOUCHER ?,1 | |
| I can't come up with any definition except THIEFS.,1 | |
| The will pocket customer money with no respect.,1 | |
| "To put things into perspective, myself and my family would purchases tickets through Turkish Airlines all the time when we would have a chance for the last several years.",5 | |
| They don't care if you are new or old customer unfortunately.,1 | |
| The CS is terrible.,1 | |
| All the flights for pets to the UK are cancelled and we called the CS.,3 | |
| They told us that they have space and asked us to buy the ticket while we are still on the phone so that they can make an appointment for us.,5 | |
| "Once we buy the ticket, they tell us the plane in the end of Dec have ""no cat availability"" during an almost 1-hour long international phone call.",1 | |
| "When we try to get full refund, they said ""We’re sorry that you had to change your travel plans.",1 | |
| "To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation.""",1 | |
| This is so disgraceful.,1 | |
| I didn't change my plan.,1 | |
| "It is your staff who has made the mistake, telling us to purchase the ticket.",1 | |
| I highly recommend people who would want to fly with this airline to think twice before buying ticket from this company.,1 | |
| Their CS is terrible and they put the fault on their customers.,1 | |
| Updates I don’t exactly understand what do you mean.,3 | |
| I am seeking for full cash refund for the very first minute complaining.,1 | |
| Why on earth do I need to have this refunded cheque when your service is like this?,1 | |
| Is this what you call customer service?,1 | |
| Please tell me clearly how much I have spent on the ticket and what I get in return.,1 | |
| "When I have wasted so much of my time, I am not afraid to spend even more for your “service”.",1 | |
| I have spent HK$2382 on the ticket and HK$2262 on the luggage and you are telling me you are only returning me HK$1883.,1 | |
| Do you think I am a joke to you?,1 | |
| They scheduled my flights so close together.,1 | |
| "One was late landing so after exiting the plane running through the airport and security again, they closed my gate.",1 | |
| I spent another 8 hrs in the airport waiting on the next 11hr flight.,1 | |
| Smh,1 | |
| Beware of the theft!,1 | |
| "My mother was flying with Turkish airlines in October and of course, her suitcase didn't arrive ...",1 | |
| "After about a week they delivered it, but everything that could cost money was stolen from it!",1 | |
| "And it's been a while, but we didn't get any updates and no reimbursement for the cost of the stolen things.",1 | |
| Total disrespect to their customers!!!,1 | |
| Make sure if you have to fly with Turkish to close your suitcase really well with complicated locker because in our case they opened a simple one.,1 | |
| "But in general, I'd advise not to trust the company where they steal and fly with other airlines.",1 | |
| "Even if the ticket is a bit more expensive, the cost of the stolen things can result in loss of more money!",1 |