Company name: "TrendWave Retail"

Product type:
-Electronics (smartphones, laptops, accessories).
-Home appliances (vacuum cleaners, coffee makers, microwaves).
-Small furniture (coffee tables, shelves, chairs).
-Home goods (lamps, decor, organizers).

Phone: +380 (44) 555-77-99
Email: support@trendmart.ua
Working hours:
Mon–Fri: 09:00–21:00
Sat–Sun: 10:00–20:00

Office address:
45 Innovatsiinaya St.
Kharkiv, 61145, Ukraine

History of creation:
"TrendWave Retail" was founded in 2018 by two entrepreneurs - Oleksandr Sukhanov and Daria Kovalchuk. The idea for the company came about after Oleksandr, working in e-commerce, realized that most online stores offered an outdated approach to selling goods. Daria, who had experience in interior design and marketing, suggested creating a store that creates modern technologies with an emphasis on customer orientation.

Initially, their business started with a small online store that offered only a few household goods. However, thanks to a competent approach to market analysis and integration of innovations, the company quickly expanded its range. In 2020, the first physical store in Kharkiv was opened, which combined a showroom and a pickup area.

Mission:
To make the shopping process convenient, technological and enjoyable, providing customers with quality products at affordable prices.

Values:
-Innovation: introduction of modern technologies for customer convenience.
-Quality: strict quality control of products.
-Transparency: a clear service and pricing system.
-Environmental friendliness: striving to reduce the carbon footprint by using environmentally friendly packaging.

Discount system
-Discounts on orders:
5% discount on orders over UAH 5,000
10% discount on orders over UAH 10,000
15% discount on orders over UAH 20,000
-Seasonal promotions:
Regular sales for holidays: New Year, Black Friday, Independence Day, etc.
Special offers "Product of the Week" with a discount of up to 50%.
-Personal offers:
For regular customers, we send exclusive promotional codes with additional discounts of up to 20%.

Loyalty program "TrendBonus"
-Accumulation of bonuses:
1 bonus = UAH 1.
5% of the purchase amount is returned as bonuses to your account.
Bonuses are credited immediately after the purchase is completed.
-Using bonuses:
Bonuses can be used to pay for up to 50% of the cost of the next order.
Bonuses are valid for 6 months from the date of their accrual.
-Double bonuses on birthdays:
On the birthday of the client, he receives double bonuses for the first purchase.

"Bring a Friend" program
Receive 200 bonuses for each friend who makes a purchase at your invitation.
Your second discount is 10% on the first purchase!

Special offers for business
We offer corporate clients special terms of cooperation:
Individual discounts on large orders.
Free delivery for orders over 50,000 UAH.

How to get a discount?
Registering on the site automatically provides a 3% discount on the first purchase.
Subscribe to our newsletter to receive a promotional code for -5%.

Possibility of purchasing on credit (payment in installments)
Our terms of purchasing on credit:
-Payment in installments through a partner bank:
Up to 12 payments without overpayments (if payment is made on time).
-Minimum advance payment: 10% of the cost of the goods.
The first payment is automatically recorded during the purchase.
-Interest-free period of up to 3 months:
Provided for a certain list of goods.
Applies when applying for a loan through our website or store.
-Special programs for regular customers:
Reduced rate for customers who have already used our services.
A loan can be applied for online through your personal account or simultaneously in the store in a few minutes.

Why do buyers choose TrendMart?
-Wide selection of goods:
We offer over 10,000 product names, covering electronics, household appliances, furniture and household goods.
-High quality:
All products undergo strict inspection before shipment, and all products are guaranteed for 1 to 3 years.
-Modern purchase conditions:
Flexible payment options: full amount, payment in installments or credit.
Convenient delivery: courier service, postal services, self-pickup from the store.
-Customer orientation:
24/7 customer support.
Free return of goods within 14 days.
-Loyalty program:
Accumulating bonuses for multiple purchases.
Exclusive discounts for regular customers.
-Environmental friendliness:
We support programs for recycling old equipment and minimizing environmental impact.
-Our reputation:
Over 10 years on the market, we have gained the trust of more than 500,000 customers thanks to transparency and honesty in our work.

Interesting facts:
-In 2021, the company launched a mobile application that allows customers to receive personalized recommendations using AI.
-Daria Kovalchuk is the author of a blog about modern trends in interior design.
-TrendWave Retail actively supports local charities aimed at supporting children and families.