diff --git "a/hotel reviews/The Accord Metropolitan.csv" "b/hotel reviews/The Accord Metropolitan.csv" deleted file mode 100644--- "a/hotel reviews/The Accord Metropolitan.csv" +++ /dev/null @@ -1,1256 +0,0 @@ -"a3332d346a","afac1f68d9","abf093bdfe","abf093bdfe 2","abf093bdfe 3","abf093bdfe 4","abf093bdfe 5","f6431b446c","a53cbfa6de","a53cbfa6de 2","a3332d346a 2","a53cbfa6de 3" -"Brian","United Kingdom","Superior Queen Room","4 nights ·","February 2024","Solo traveller","Reviewed: 6 February 2024","Well worth another stay.","A good dining experience and the staff went out of their way to please the customers.","Nothing bad to report","Hotel response:","Dear Ms. Brian Leslie, - -Thank you so much for your..." -"Desmond","United Arab Emirates","Superior Queen Room","2 nights ·","February 2024","Solo traveller","Reviewed: 24 March 2024","Good hotel with nice staff","Nice property and friendly staff","","Hotel response:","Dear Guest, - - Thank you so much for your kind words and..." -"Ishtiaq","United States","Superior Queen Room","2 nights ·","March 2024","Solo traveller","Reviewed: 23 March 2024","Good but nothing to write home about","The room and the food. The staff were fantastic","The poolside was poorly maintained","Hotel response:","Dear Guest, - - Thank you for taking the time to share your..." -"Piet","Netherlands","Superior Queen Room","2 nights ·","March 2024","Solo traveller","Reviewed: 19 March 2024","Very good","Cold swimmingpool","","Hotel response:","Dear Guest, - -Thank you for your review and positive..." -"Mohan","United Arab Emirates","Superior Queen Room","4 nights ·","February 2024","Solo traveller","Reviewed: 25 February 2024","It's very comfortable and worth for money compared to other star hotels in Chennai.","Food taste was excellent and staying was comfortable.","Room floor carpets to be replaced.","Hotel response:","Dear Mr. Mohan, - -Thank you for your valuable feedback! We..." -"Haribalakrishnan","United Arab Emirates","Superior Queen Room","2 nights ·","February 2024","Solo traveller","Reviewed: 21 February 2024","Good","Room very comfortable","Waiting area sofas mosquitoes and breakfast too much oil and ghee","Hotel response:","Dear Mr. Haribalakrishnan, - - Thank you for your review...." -"Fang","Taiwan","Superior Queen Room","4 nights ·","January 2024","Group","Reviewed: 4 February 2024","Very very good :)","The room is very clean and comfortable that deserves its 5-star title. Staffs are very friendly and helpful.","Nothing for me, but my friend got an older room, which also seemed fine but is not as comfy-looking as mine. I think the hotel’s renovation work is still ongoing and I was lucky to get a newer one.","Hotel response:","Dear Guest, - -Thank you for your review! We're glad you..." -"Jayalakshmi","India","Superior Queen Room","1 night ·","January 2024","Couple","Reviewed: 12 January 2024","Superb","awesome breakfast. i love it everytime we stay","","Hotel response:","Dear Ms. Jayalakshmi, - -Thank you for your kind words! We..." -"Manikawhei","Malaysia","Superior Queen Room","1 night ·","January 2024","Group","Reviewed: 10 January 2024","Superb","Awesome breakfast and nice location","Tamil live music at bar.","Hotel response:","Dear Guest, - -Thank you for your 9.0 review! We are..." -"Seetha","Malaysia","Superior Twin Room","4 nights ·","December 2023","Family","Reviewed: 8 January 2024","good and great service","good & variety of breakfast spread, and tasty food","space is too small as customers with families required bigger space and some of them had to wait in the breakfast queue to get a table","Hotel response:","Dear Ms. Seetha, - -Thank you for bringing to our attention..." -"Kalaivalli","Malaysia","Superior Queen Room","3 nights ·","January 2024","Group","Reviewed: 4 January 2024","Good and enjoyed the facilities and hospitality.","Breakfast Good. The staffs there are obliging and make special effort to appease the guests.","The rate of the rooms has increased much compared to my stay in 2022. There was compliment lunch or dinner package but now no more. I expected that much because I enjoyed the lunch at my first stay. I have stayed 3 times. Should consider some privileges.","Hotel response:","Dear Ms. Kalaivalli, - -Thank you for your review and for..." -"Swetha","India","Superior Queen Room","1 night ·","December 2023","Family","Reviewed: 14 December 2023","Superb","Staff were very cordial. Spl -Mention to mr. Charles banquet hall incharge.","","Hotel response:","Dear Ms. Swetha, - -Thank you so much for your generous..." -"Choi","South Korea","Superior Queen Room","4 nights ·","November 2023","Solo traveller","Reviewed: 29 November 2023","Very good","Asian cousine buffet was very good.","Everything was ok","Hotel response:","Dear Guest, - -Thank you for your kind review! We are..." -"Sundar","Singapore","Superior Queen Room","3 nights ·","November 2023","Couple","Reviewed: 17 November 2023","Good hotel excellent staff and location is central","Location, courteous staff good breakfast","","Hotel response:","Dear Mr. Sundar, - -A warm welcome from Accord..." -"Raviraj","Sri Lanka","Superior Queen Room","2 nights ·","November 2023","Couple","Reviewed: 7 November 2023","Nice hotel in a good location with friendly staff..","Nice property with friendly staff.. great location for shopping..","Food was good but expected a bit better for the accord standard..","Hotel response:","Dear Mr. Ravi Raj, - -Thank you for your review! We are so..." -"Ameenur","Germany","Superior Queen Room","2 nights ·","October 2023","Couple","Reviewed: 22 October 2023","Worth the stay","Location and friendly staff","Nothing much, but cleaning is required in some areas of pool","Hotel response:","Dear Guest, - -Thank you very much for your kind feedback!..." -"Ashley","Australia","Superior Queen Room","4 nights ·","October 2023","Couple","Reviewed: 17 October 2023","Superb","Overall , the customer service at the hotel was excellent,especially at the Resturants.","I didn't have any negative experience.","Hotel response:","Dear Ms. Ashley, - -Thank you so much for your positive..." -"Uthandi","United Kingdom","Superior Queen Room","1 night ·","September 2023","Couple","Reviewed: 6 September 2023","Pleasant stay","The decor of the hotel is exceptional.Pleased with staff services and breakfast","Due to current renovation works could smell the paint fumes","Hotel response:","Dear Mr.Uthandi, -Thank you so much for your kind review...." -"Jebastin","India","Superior Queen Room","1 night ·","August 2023","Group","Reviewed: 27 August 2023","Good","Room comfortable","Like but in room a c not good condition.then booking .com one price but they collected excess","Hotel response:","Dear Mr. Jebastin, - -A warm welcome from Accord..." -"Dr","Malaysia","Superior Twin Room","5 nights ·","July 2023","Family","Reviewed: 16 July 2023","Superb","The front office was very welcoming and pleasant. All took the extra mile to help.along with porters and bellboys -The housekeeping team made our stay very comfortable with clean and well organised rooms everyday -Special mention to staff at both restaurants. Friendly and service with a smile. -Will always be my first choice of stay in Chennai","My stay was too short","Hotel response:","Dear Dr. Thiru, - -A warm welcome from Accord..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Dr","Malaysia","Superior Twin Room","3 nights ·","July 2023","Family","Reviewed: 11 July 2023","Superb","Comfortable stay. Staff are friendly and helpful. Food is excellent","Nil","Hotel response:","Dear Dr, - -A warm welcome from Accord Metropolitan! - -Thank..." -"Anand","India","Superior Queen Room","4 nights ·","July 2023","Family","Reviewed: 9 July 2023","Memorable trip","The location is very good and easy to reach any location quickly. Embassy, Pondy Bazar, Beach, Temples, T Nagar Shops...etc. Most of these are walkable distance. -the continental breakfast was good at 'Brick Oven'. The service was pretty good and food is very delicious and ambient location. We were served by Mr. Suresh and he was very polite. To my surprise, he remembered our choices from the day 1 and started serving the rest of the days. Of course, he confirmed with us. -The rooms maintained very clean and hygiene. Appreciate Miss. Heme Latha & Mr. Gobind, to keep the room clean on daily and their impeccable work. It made us happy after tired city drives. -We don't need to bother about the car parking after long / hectic drives. The facility has very professional Valet parking associates, took care of our car parking and keep the car clean if needed. -Overall, the staff were very polite and have lots of patience.","Not much as the property has all facilities.. As family has more gadgets, they have to charge them before go out for City visits. Suggest to increase the number of charging points at bedsides or near dressing tables.","Hotel response:","Dear Mr. Anand, - -A warm welcome from Accord Metropolitan!..." -"Srivatsan","India","Superior Queen Room","1 night ·","May 2023","Group","Reviewed: 16 May 2023","good and enjoyable","good ambience","check out timing","Hotel response:","Dear Mr. Srivatsan, - -A warm welcome from Accord Hotels &..." -"Niteshraj","India","Superior Queen Room","2 nights ·","March 2023","Family","Reviewed: 30 April 2023","Such a wonderful stay .","Everything","Nothing","Hotel response:","Dear Mr. Niteshraj, - -A warm welcome from Accord Hotels &..." -"Shamala","Singapore","Superior Queen Room","3 nights ·","March 2023","Family","Reviewed: 30 March 2023","Overall a good stay","As a family of 12, we stayed for 4 days. The first 3 days, the service by staff was amazing. All of us were very pleased with the staff's attention and how attentive they were to our needs. - -Check in and check out was smooth, Hotel was very clean, comfort level was perfect! - -Food buffet was great! A wide variety of food choices. Even the fussy eaters were satisfied with the food selection. - -Hotel was definately kids friendly and great location will recommend this hotel with caution.","On the 3rd night, after shopping we arrived with hands full of bags, some of us carrying tired kids (4 kids!) and the doorman stood on the inside of the hotel and stared at us. Then walked away to attend to other people. When he finally walked back and opened the door for us, instead of helping to take the bags (they did this the past few days), he asked me to step aside to do security check on my bags. The other people who were ahead of me, breezed through without any checks. Once i started to question him, he quickly let me pass. - -The following morning breakfast was similar, the whole buffet area was so crowded and the staff were busy entertaining the bigger groups. - - -As i understood, there was some VIP staying at the hotel on that day so it was very crowded but this behaviour was ridiculous. The difference in treatment was extremely obvious. - -Also, the family was split between 2 levels. However, we couldnt visit each other as access to the other levels was not allowed. Your key card could only access your room level.","Hotel response:","Dear Ms. Shamala, - -A warm welcome from Accord Hotels &..." -"Peter","United Kingdom","Superior Queen Room","1 night ·","March 2023","Couple","Reviewed: 26 March 2023","Accord is an Oasis in a very busy city.","Great breakfast - variety for all nationalities","All good","Hotel response:","Dear Mr. Peter, - -A warm welcome from Accord..." -"Dr","Malaysia","Superior Queen Room","4 nights ·","February 2023","Solo traveller","Reviewed: 14 February 2023","Superb","Very professional and helpful staff. Works hard to ensure a smooth n comfortable stay.","Hot water in shower pressure low. Difficult to balance hot n cold","Hotel response:","Dear Dr. Thiru, - -A warm welcome from Accord Hotels &..." -"Dr","Malaysia","Superior Queen Room","1 night ·","January 2023","Solo traveller","Reviewed: 31 January 2023","Very good","Good hotel. Staff very good","","Hotel response:","Dear Dr. Thiru, - -A warm welcome from Accord Hotels &..." -"Gunalan","Singapore","Superior Queen Room","3 nights ·","January 2023","Solo traveller","Reviewed: 3 January 2023","Very good","near to shopping areas","no comment","Hotel response:","Dear Mr. Gunalan, - -Thank you for taking the time to..." -"Maarten","Belgium","Superior Queen Room","1 night ·","December 2022","Solo traveller","Reviewed: 19 December 2022","The main purpose of a hotel remains to provide quality of sleep. 5star food and excellent helping hotel staff cannot cha","The food was excellent . Best I had in India.","The noise in the hotel. The rooms / doors are not noise filtering. You can hear everything what’s happening at the corridors. The bell of the elevator is ringing nonstop while used. This is very annoying when you need to sleep. The main purpose why you book a hotel room.","Hotel response:","Dear Maarten, - -A warm welcome from Accord Hotels &..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Thoufeekh","Singapore","Superior Twin Room","1 night ·","November 2022","Family","Reviewed: 16 November 2022","A satisfied customer from Singapore","Clean and comfortable. The restaurant is halal and good choice of food.","Bath shower floor requires slip proof mat as the marble floor is slippery.","Hotel response:","Dear Thoufeekh, - -A warm welcome from Accord Hotels &..." -"Naguib","Malaysia","Superior Queen Room","1 night ·","November 2022","Solo traveller","Reviewed: 11 November 2022","Excellant","Nice interior. Comfortable bed. Friendly staff. Efficient check-in and check-out, Central location, Roof top cafe","Nothing","Hotel response:","Dear Naguib, - -Greetings from Accord Hotels &..." -"Ramesh","India","Superior Queen Room","2 nights ·","October 2022","Solo traveller","Reviewed: 18 October 2022","Pleasant and value for money. Ideal location in Chennai.","Excellent Housekeeping Staff (Hemalatha and Sushant) kept my room on the 5th floor impeccably clean and were very prompt when any additional toiletries/towels were requested. Complimentary breakfast was very good. Security bag screening ensured that the guests were protected.","That the hotel has smoking rooms and on one occasion cigarette smoke wafted into my room even though I was in a non-smoking room. Probably some cross contamination.","Hotel response:","Dear Mr.Ramesh, -Thank you very much for choosing to stay..." -"Ancy","India","Superior Queen Room","1 night ·","October 2022","Group","Reviewed: 6 October 2022","Superb","Room was good","The billing process, staff didn't take over the right information","Hotel response:","Dear Ms.Ancy -Service from the Heart! -Thank you for taking..." -"Soopramanien","Mauritius","Superior Queen Room","2 nights ·","September 2022","Solo traveller","Reviewed: 24 September 2022","Superb","I really enjoyed my stay! Kalpana at the reception was amazing! all other staffs were very helpful!","","Hotel response:","Dear Mr.Soopramanien, -Service from the Heart! -Thank you..." -"Pratul","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","September 2022","Family","Reviewed: 19 September 2022","Value for Money","Amazing food and good location","As per our booking t&c, we were allowed 3 hours of late check-out time and we confirmed this calling the hotel before booking it. However after we booked room in hotel, we were called a day before check in and told that late check-out won't be possible. Then at the time of check in again we were told that they will allow late check-out. Then next day morning we were again called and told that late check-out won't be possible. However at the end, they managed late check-out for our room. However this constant confusion, communication and uncertainty reduced the fun of staying in the property. Otherwise property truly deserves a 10/10.","Hotel response:","Dear Mr.Pratul, - -Service from the Heart! - -Thank you for..." -"H","India","Superior Queen Room","3 nights ·","September 2022","Family","Reviewed: 12 September 2022","Staff and extremely fast response of any query is really one of the strongest area","Great variety, freshness and aroma of food","More variety of cheese will further enhance the breakfast","Hotel response:","Dear Mr.Agrawal, -Service from the Heart! -Thank you for..." -"Sxc","Australia","Superior Queen Room","3 nights ·","September 2022","Solo traveller","Reviewed: 12 September 2022","Very good","Staff were helpful when I arrived at 2.30 am. -Pros/tip- breakfast was amazing so include breakfast when booking😋. -Auto drivers near the hotel 🏨 are genuine and nice.","","Hotel response:","Dear Mr.Sxc T -Service from the Heart! -Thank you for..." -"Mohamedrizwan","India","Superior Queen Room","1 night ·","August 2022","Couple","Reviewed: 4 September 2022","good and calm stay","ambiance","swimming pool","Hotel response:","Dear Mohamedrizwan, - -Service from the Heart! - -Thank you..." -"Maimen","United Kingdom","Superior Queen Room","1 night ·","July 2022","Couple","Reviewed: 23 August 2022","overall ok .","The second room was excellent.","initial room provided was very noisy .","Hotel response:","Dear Mr.Maimen Service from the Heart! Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Ankur","India","Superior Queen Room","1 night ·","August 2022","Family","Reviewed: 16 August 2022","Superb","Room, comfort, clean","Price and swimming pool","Hotel response:","Dear Mr.Ankur, -Service from the Heart! -Thank you for..." -"Parthiban","Netherlands","Superior Queen Room","4 nights ·","August 2022","Family","Reviewed: 15 August 2022","International quality with Traditional experience gives a wonderful feeling during the stay.","The support and service from the team is excellent.","Rooms are really old and requires renovation.","Hotel response:","Dear Mr.Parthiban -Service from the Heart! -Thank you for..." -"Thameem","United Arab Emirates","Superior Queen Room","1 night ·","August 2022","Family","Reviewed: 9 August 2022","Superb","customer support","everting this perfect except maintenance nose in daytime","Hotel response:","Dear Mr.Thameem -Service from the Heart! -Thank you for..." -"Gunusegran","Malaysia","Superior Queen Room","3 nights ·","July 2022","Couple","Reviewed: 11 July 2022","I would like to visit again","the people very informative kind and helpful.","I like gym","Hotel response:","Dear Mr.Gunusegran, -Service from the Heart! -It was a..." -"Sasank","India","Superior Queen Room","5 nights ·","June 2022","Solo traveller","Reviewed: 28 June 2022","Superb","room, food, wifi","cost of services - food and laundry","Hotel response:","Dear Mr. Sasank - -Service from the Heart! - -Thank you for..." -"Suyash","India","Superior Queen Room","1 night ·","May 2022","Solo traveller","Reviewed: 6 June 2022","value for money. great staff. would definitely visit again","well managed property. good air conditioning. excellent buffet for breakfast and lunch.","nothing in particular","Hotel response:","Dear Suyash -Service from the Heart! -Thank you for taking..." -"Asharaf","United Arab Emirates","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","2 nights ·","May 2022","Solo traveller","Reviewed: 21 May 2022","Very good","Excellent Breakfast -Excellent Hospitality by all the staff","","Hotel response:","Dear Mr.Asharaf, - -Service from the Heart! - -It was a..." -"Nataraja","India","Superior Queen Room","1 night ·","April 2022","Family","Reviewed: 11 May 2022","Superb","Location and Quality of rooms","None","Hotel response:","Dear Nataraja -Service from the Heart! -Thank you for..." -"Shibli","Bangladesh","Accord Aristocracy Queen Room With 15% Off on Spa Services","2 nights ·","May 2022","Couple","Reviewed: 5 May 2022","Should be a great place to stay if the price bit low","location .. hospitality and their food","price should be less","Hotel response:","Dear Shibli -Service from the Heart! - -Thank you for..." -"Amita","India","Superior Queen Room","2 nights ·","April 2022","Family","Reviewed: 24 April 2022","Overall was good stay .would prefer to stay again","Rooms,room service, maintenance staff and breakfast.","May be need more staff at the lobby to handle the customer flow or the bookings.","Hotel response:","Dear Amita, - -Service from the Heart! - -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Sathishkumarg","India","Superior Queen Room","3 nights ·","April 2022","Family","Reviewed: 18 April 2022","Excellent property at the center of the city","Hotel is located in the heart of the city and very near to T-Nagar shopping center. Breakfast was really good.","","Hotel response:","Dear SathishKumarG -Service from the Heart! -Thank you for..." -"Shravan","India","Superior Queen Room","1 night ·","March 2022","Solo traveller","Reviewed: 7 March 2022","Awesome","The quiet ambience inspite of located in the heart of the city.","NA","Hotel response:","Dear Shravan -Service from the Heart! -Thank you for taking..." -"Anand","","Superior Queen Room","2 nights ·","February 2022","Family","Reviewed: 27 February 2022","Enjoyable and taste the yummy foods","Breakfasts is good and the staff behaviour is excellent","","Hotel response:","Dear Anand -Service from the Heart! -Thank you for taking..." -"Dinesh","India","Superior Queen Room","2 nights ·","February 2022","Solo traveller","Reviewed: 14 February 2022","Excellent amenities, great location and indulgent staff","squeaky clean","no complaints","Hotel response:","Dear Dinesh -Service from the Heart! -Thank you for taking..." -"Suresh","India","Superior Queen Room","2 nights ·","December 2021","Family","Reviewed: 3 February 2022","Very good","good location, Excellent Facilities.","","Hotel response:","Dear Suresh -Service from the Heart! -Thank you for taking..." -"Rajeswari","United Kingdom","Superior Twin Room","2 nights ·","January 2022","Family","Reviewed: 2 January 2022","excellent customer service and breakfast was top quality","location is excellent -staff very friendly","the bathroom was a bit dated but functional","Hotel response:","Dear Rajeswari -Service from the Heart! -Thank you for..." -"Karthick","India","Superior Queen Room","2 nights ·","December 2021","Couple","Reviewed: 30 December 2021","Great place to stay","The ambience,, staffs and the food were great.","There's no lot of varieties in breakfast.","Hotel response:","Dear Karthick -Service from the Heart! -Thank you for..." -"Shravan","India","Superior Queen Room","1 night ·","December 2021","Solo traveller","Reviewed: 30 December 2021","Excellent","The ambience","Nothing","Hotel response:","Dear Shravan Kumar -Service from the Heart! -Thank you for..." -"M","India","Superior Queen Room","3 nights ·","December 2021","Solo traveller","Reviewed: 28 December 2021","Very good","The food was excellent. Breakfast was excellent. The Christmas buffet was great. The restaurant staff was excellent. Mr Singh was very helpful and gave special chilli pickle for my husband","Some problem with bathroom. I have send a separate mail to the hotel.","Hotel response:","Dear Guest, - -Service from the Heart! - -Thank you for..." -"Mohammed","India","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","4 nights ·","December 2021","Family","Reviewed: 18 December 2021","Nice place to stay","Warm welcome good staff.break fast super,change the menu,atleast twice a week.v have same menu for all 4 days.maintained massage center with equiped persons especially Ganesh.front office staff Ibrahim ,cleared our queries & other staffs also.dinning hall staffs help well in the break fast time.room boys do good job","AC need attention","Hotel response:","Dear Mohammed -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Stalin","United States","Superior Queen Room","2 nights ·","December 2021","Couple","Reviewed: 3 December 2021","Very good","it was close to all the shopping and restaurants. staff were very attentive to our requests","","Hotel response:","Dear Stalin -Service from the Heart! -Thank you for taking..." -"Shabeer","Qatar","Superior Queen Room","1 night ·","November 2021","Solo traveller","Reviewed: 24 November 2021","Good Team. Great experience as always.","Front desk staff & housekeeping team","the mattress can be changed","Hotel response:","Dear SHABEER -Service from the Heart! -It was a pleasure..." -"Seetharaman","India","Superior Queen Room","1 night ·","October 2021","Couple","Reviewed: 21 November 2021","Overall comfortable... Heart of the city","S bfast was good... All items were tasty","There is no provision for driver stay at night hours","Hotel response:","Dear Seetharaman -Service from the Heart! -Thank you for..." -"Rameche","United Arab Emirates","Superior Queen Room","1 night ·","October 2021","Solo traveller","Reviewed: 12 November 2021","Good service","Good, good","Nothing","Hotel response:","Dear Rameche -Service from the Heart! -Thank you for taking..." -"Deepak","India","Superior Queen Room","1 night ·","October 2021","Couple","Reviewed: 1 November 2021","Superb","The rooms were looking new and freshly designed and modern. The bathroom and showers were perfect.","Price could have been little less and option to opt-out breakfast should have been there.","Hotel response:","Dear Mr.Deepak, -Service from the Heart! -Thank you for..." -"Chandrasekaran","India","Superior Queen Room","2 nights ·","October 2021","Family","Reviewed: 14 October 2021","Stay was comfortable; Food was delicious; Staff were friendly","Breakfast","","Hotel response:","Dear Mr. Chandra sekaran, -Service from the Heart! -It was..." -"Joseph","India","Superior Queen Room","1 night ·","June 2021","Couple","Reviewed: 21 July 2021","Good and nice","I like this hotel and whenever I come to Chennai like to stay here","","Hotel response:","Dear Mr.Joseph, -Service from the Heart! -Thank you for..." -"Shamid36","United Arab Emirates","Superior Queen Room","4 nights ·","March 2024","Couple","Reviewed: 5 April 2024","Good","Location! - -Service of staff overall!","Room is very small. Breakfast in terms of variety of South Indian dishes and their quality vs other such properties was not that great. - -Shower & toilet, too small. - -Bed was not that comfortable. - -Staff at salon no up to the mark. Salons outside give a far better quality shave. Salon in itself did not have a nice decor!","","" -"Rangaswamy","Singapore","Superior Twin Room","3 nights ·","February 2024","Family","Reviewed: 12 February 2024","Very good","Staff Roshan was good, helpful always ready give a helping hand with a smile.","My room 705 was old and little run down.","Hotel response:","Dear Mr. Rangaswamy, - -Thank you for your feedback. We..." -"Antony","United Arab Emirates","Superior Queen Room","2 nights ·","January 2024","Couple","Reviewed: 6 February 2024","Good value at the right location","Very well located property, general service and food was good. Ramya at the breakfast place was very good with her service","Rooms have become a little old and needs some renovation","Hotel response:","Dear Mr. Antony Rajarajan, - -Thank you for taking the time..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Sarugaser","","Superior Queen Room","1 night ·","December 2023","Family","Reviewed: 31 December 2023","Very good","The staff , facilities , breakfast -.amazing","Under going renovations, cement smell and noise. But that was made known to us. Still loved our stay, would definitely be back","Hotel response:","Dear Guest, - -Thank you for your review! We're glad you..." -"Mohamed","Singapore","Superior Queen Room","1 night ·","November 2023","Solo traveller","Reviewed: 20 December 2023","Very good","The manager was very accommodating. Very helpful.","The breakfast selection can be more elaborate","Hotel response:","Dear Mohamed, - - Thank you for your feedback! We..." -"Nandee","Mauritius","Superior Queen Room","13 nights ·","December 2023","Family","Reviewed: 19 December 2023","Very good","Staff was wonderful","","Hotel response:","Dear Guest, - -Thank you so much for your kind review!..." -"Johnny","Australia","Superior Queen Room","1 night ·","November 2023","Family","Reviewed: 6 December 2023","Very good","Large, clean and comfortable rooms. Staff were friendly and the manager was kind to accommodate our request for late checkout with partial charge. breakfast was good and had a lot of options.","could look at improving the extraction in the bathroom in the future. having to ask the staff for access to the lift to floor was bit annoying as we could not get a 2nd card to the room. this makes it a bit harder when you travel with family.","Hotel response:","Dear Mr. Johnny, - -Thank you for your honest feedback. We..." -"Aaron","United Kingdom","Superior Queen Room","5 nights ·","November 2023","Family","Reviewed: 3 December 2023","Good a bit pricey","The stay was good overall","Customer service should be better,the staff don’t even understand English","Hotel response:","Dear Guest, - -We apologize for the inconvenience you have..." -"M","India","Superior Queen Room","2 nights ·","November 2023","Solo traveller","Reviewed: 2 December 2023","First time in the hotel. I liked it.","Ambience at the Lobby","A better discount on tariff","Hotel response:","Dear Guest, - -Thank you so much for your kind words and..." -"Christine","Singapore","Superior Queen Room","3 nights ·","November 2023","Family","Reviewed: 12 November 2023","0verall Stay was good.. we always stay here becs of the staffs… They are always good. It’s just the management staffs ne","Due to the location & the facilities The Accord Metropolitan is good for those who like to stay with families. Due to this my husband always stays in this property when he visit India for official purpose as well.","We believe people (Staff) play a major role to represent the property. All staffs in the floor (FO, FNB, Hk, Engineering, etc) are doing a fabulous job, however we noticed an unpleasant incident while we check-out. Noticed the duty manager (Lady) scolding the receptionist staff due to a complaint email… it does not shows a good sign for a guest… also noticed the lady duty manager was discussing on this issue with another 2 gentle men wearing jacket (probably management staff) in the lobby. They should discuss all issues at the back of the house & not in front of the guest in lobby.","Hotel response:","Dear Ms. Christine, - -Thank you for taking the time to..." -"Yaasir","Sri Lanka","Deluxe King Room","2 nights ·","October 2023","Couple","Reviewed: 13 October 2023","Good","Convenience and hotel food","For a 5* hotel the vibe and feel needs to improve. I believe work is already on the way","Hotel response:","Dear Mr. Yaasir, - -Thank you for your feedback. We take..." -"Mohamed","United States","Superior Queen Room","2 nights ·","September 2023","Solo traveller","Reviewed: 11 October 2023","Awesome 👏","There are verity of menu in the breakfast!! Really loved it!!","The vegetarian buffet!!! Seriously… there is no one there & tons of food!!! Price is way high that I didn’t expect at all!!! I would highly suggest go through the food and ask, talk and know how much the price upfront before even starting!!!","Hotel response:","Dear Mr. Mohamed, - -Thank you for your feedback. We are..." -"Asha","India","Superior Queen Room","3 nights ·","September 2023","Family","Reviewed: 15 September 2023","An excellent stay.....room was cleaned every day and was in a quiet corner. No noises....","Breakfast was excellent.....but could be improved with different choices each day. -Dinner service was very poor.....the food was delayed on both the days. .....looks like the staff was very slow.","The service during dinner.","Hotel response:","Dear Ms.Asha, - -Thank you for taking the time to share..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Kausar","India","Superior Queen Room","1 night ·","July 2023","Family","Reviewed: 10 July 2023","To improve","Location,services ,facilities.","No ventilation -Some kind of mould smell in the room -Bathroom exhaust not working.","Hotel response:","Dear Mr. Kausar, - -A warm welcome from Accord..." -"Uma","Malaysia","Superior Queen Room","2 nights ·","June 2023","Family","Reviewed: 22 June 2023","Helpful staff","Staff very helpful. Breakfast good variety. -Shower has good temperature range.","Toilet a bit old. As a suggestion to have a cover or roof at the entrance to prevent guest getting wet during rain.","Hotel response:","Dear Ms. Uma, - -A warm welcome from Accord..." -"Narsamulu","South Africa","Superior Queen Room","6 nights ·","June 2023","Couple","Reviewed: 7 June 2023","Good stay but disappointed with room and was not aware that the hotel was under renovations","The service was excellent all round. the Duty Manager Shomalia was a great host. The Banqueting manager Charles was excellent, Dinner was a good selection. All the waiters were excellent","The first room had a bad odour and management changed it. This room was much better but had a few problem's: the mattress and base did not match. The Mattress was smaller than the base. The bathroom had leak and had to get the maintenance three times to repair. I asked for a good room with view but that was not the case. Hotel was under renovations which we were not aware of. -Better quality all round as a 5star has to improve","Hotel response:","Dear Mr. Narsamulu, - -Salutations to our esteemed..." -"Nitin","India","Superior Queen Room","2 nights ·","May 2023","Family","Reviewed: 20 May 2023","Conmfortable and convenient stay. Food was delicious across all three times of the day.","Property is located in T Nagar in a prime shopping location and is conveniently placed near the US visa application center and US consulate general.","NA","Hotel response:","Dear Mr. Nitin, - -Thank you for taking the time to review..." -"Sukhminder","India","Superior Queen Room","1 night ·","April 2023","Couple","Reviewed: 22 April 2023","Good","food, location, staff , Resturant staffs","The renovation work created lot of sound, very uncomfortable situations to stay in room","Hotel response:","Dear Mr. Sukhminder, - -A warm welcome from Accord Hotels &..." -"Saurabh","India","Superior Queen Room","3 nights ·","March 2023","Solo traveller","Reviewed: 25 March 2023","Good","Breakfast and dinner was good","Old hotel rooms","Hotel response:","Dear Mr. Saurabh, - -A warm welcome from Accord Hotels &..." -"Jayalakshmi","India","Superior Queen Room","1 night ·","February 2023","Group","Reviewed: 8 February 2023","Very good","food is excellent and rooms are also good","the a/c was not working properly","Hotel response:","Dear Ms. Jayalakshmi, - -A warm welcome from Accord Hotels..." -"Mithuja","United Kingdom","Superior Queen Room","2 nights ·","February 2023","Couple","Reviewed: 7 February 2023","Enjoyable","The staff were brilliant, always willing to help the guests and went above and beyond, the terrace restaurant served amazing food","The rooms are a little outdated, rooms and spa area could've been little clean","Hotel response:","Dear Ms. Mithuja, - -Thank you for sharing your valuable..." -"Ravikulothaman","Malaysia","Superior Queen Room","2 nights ·","December 2022","Family","Reviewed: 7 January 2023","I had a wonderful stay with my family.","Breakfast was gd.A wide variety of choices but as a person who does not take onion n garlic my choises were very very limited.Overall was gd.Very excellent n courtious staff at the restaurant.","Everything was gd.","Hotel response:","Dear Mr. Ravikulothaman, - -A warm welcome from Accord..." -"Teelucksingh","Mauritius","Accord Aristocracy Queen Room With 15% Off on Spa Services","4 nights ·","December 2022","Solo traveller","Reviewed: 16 December 2022","Good","I like reception quik services rooms services very good dinning soo helpful rooms management very good","Nothingness","Hotel response:","Dear Mr. Teeluck Singh, - -A warm welcome from Accord..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Vijay","India","Superior Queen Room","3 nights ·","December 2022","Couple","Reviewed: 8 December 2022","Very good","The hotel was nice and comfortable, Breakfast was good, all in all nice property","We felt the Queen Bed was very small comparitively....","Hotel response:","Dear Vijay, - -A warm welcome from Accord Hotels & Resorts!..." -"Thoufeekh","Singapore","Superior Twin Room","5 nights ·","November 2022","Family","Reviewed: 21 November 2022","A satisfied customer from Singapore","The staff at the reception and restaurant were very courteous and helpful.A good value for money. Service was very prompt.","No negative comments.","Hotel response:","Dear Thoufeekh, - -Greetings from Accord Hotels &..." -"Dhanusha","United Arab Emirates","Superior Queen Room","3 nights ·","November 2022","Family","Reviewed: 19 November 2022","Comfortable Stay","Comfortable Stay","Too many Mosquitoes at night even after using the required liquid. - -The mini bar Fridge wasn’t cooling enough. - -The Breakfast menu had repetitive items where they could have had a change in menu.","Hotel response:","Dear dhanusha, - -A warm welcome from Accord Hotels &..." -"Geordie","Singapore","Superior Queen Room","3 nights ·","November 2022","Family","Reviewed: 8 November 2022","Good","Staff is good.","Wifi is not Strong at the coffee house. My room 503 sofa so smelly","Hotel response:","Dear Geordie, - -Thank you for reaching out to us with your..." -"Arifa","United Kingdom","Accord Aristocracy Queen Room With 15% Off on Spa Services","2 nights ·","October 2022","Family","Reviewed: 1 November 2022","very relaxed and comfortable","Ambience","nothing","Hotel response:","Dear Arifa, - -Greetings from Accord Hotels &..." -"Mala","United Kingdom","Superior Queen Room","4 nights ·","October 2022","Couple","Reviewed: 14 October 2022","Good","staff","b'fast is average..","Hotel response:","Dear Ms.Mala -Service from the Heart! -Thank you for taking..." -"Sethuraman","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","September 2022","Solo traveller","Reviewed: 26 September 2022","Nice and pleasant stay","Nice.","Everything was good","Hotel response:","Dear Mr.Sethuraman, -Service from the Heart! -It was a..." -"Bobby","India","Superior Queen Room","2 nights ·","September 2022","Solo traveller","Reviewed: 26 September 2022","Comfortable and warm","Courteous Staff, good simple food, the service and most of all the cleanliness. Extremely polite and friendly staff , quick check in Procedure. a welcoming ambience.","Airconditioning could be better,","Hotel response:","Dear Mr. Bobby, -Service from the Heart! -Thank you for..." -"Preetham","India","Superior Queen Room","2 nights ·","September 2022","Solo traveller","Reviewed: 19 September 2022","Average experience, there are surely better options","the breakfast spread was very good","The 4th floor room was not upto the standard, the bath tub was name sake, it wasnt clean, the pantry was empty. only the second day it was refilled. The room was more like a 3* hotel space, rotary AC, no master switch etc. They just assigned a poor room since I was a business traveler.","Hotel response:","Dear Mr.Preetham Francis, -Service from the Heart! -Thank..." -"Shankar","United States","Superior Queen Room","3 nights ·","September 2022","Couple","Reviewed: 10 September 2022","Good","Breakfast","Too many calls / visits by staff - could be reduced. Housekeeping staff need to be more prompt in cleaning the rooms.","Hotel response:","Dear Mr.Shankar, -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Murugia","Singapore","Superior Queen Room","6 nights ·","July 2022","Family","Reviewed: 16 August 2022","Good","There was hiccup on the hotel booking during check in it took almost an hour to resolve the issues. -The manager Mr Dinesh was very professional in handling the stituation and had - pleasant check in. - -Mr Jenif from the housekeeping was also helpful for providing in getting a clean and comfortable room on request. - -We compliment this 2 gentleman.","The reception Ms Kalappan need to more professional. - -We stayed there 6 days for all the days the breakfast menu was the same. -They need to improve on that and also add some Western menu.","Hotel response:","Dear Ms.murugia, - -Service from the Heart! -It was a..." -"Vikneswaran","Malaysia","Superior Queen Room","2 nights ·","July 2022","Family","Reviewed: 10 August 2022","Good","this place has been my go to place everytime I’m in Chennai..good location ..easy access and so on..staffs r friendly and room are clean and well kempt.. this time around some renovation work was going on so was bit busy .. but the staffs had already informed us earlier .. good job and pls keep it up","","Hotel response:","Dear Ms.Vikneswaran -Service from the Heart! -Thank you for..." -"Vimal","United Kingdom","Accord Aristocracy Queen Room With 15% Off on Spa Services","6 nights ·","August 2022","Family","Reviewed: 6 August 2022","A nice hotel for a one- or a two-night stay","Breakfast and dinner was included in the package - some of the foods were tasty and delicious. -Catering/Kitchen team was the best. They were quite accommodative and helpful with their hospitality. -Housekeeping team did an excellent job.","The main problem was the mosquitoes - I had to get mosquito repellants and sprays. This ruined my sleep almost every day.","Hotel response:","Dear Mr.Vimal, - -Service from the Heart! - -Thank you for..." -"Prakash","Malaysia","Superior Queen Room","1 night ·","July 2022","Group","Reviewed: 20 July 2022","Very good","location","some of the rooms had a musty smell. when i changed room it was fine.","Hotel response:","Dear Mr.Prakash -Service from the Heart! -Thank you for..." -"Paulraj","Malaysia","Superior Queen Room","2 nights ·","July 2022","Family","Reviewed: 16 July 2022","Good","breakfast was good.","","Hotel response:","Dear Mr.Paulraj -Service from the Heart! - -Thank you for..." -"Muththukkumaran","Australia","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","4 nights ·","July 2022","Family","Reviewed: 14 July 2022","We used to get news paper but not any more","Good","We have spent a lot of money for our stay at the hotel. Staff was more worried about the mini bar even though we told him/her that nothing was consumed. We had to wait until some one went to check and confirmed it.","Hotel response:","Dear Mr.Muththukkumaran -Service from the Heart! - -Thank..." -"Goda","India","Superior Queen Room","4 nights ·","June 2022","Solo traveller","Reviewed: 13 July 2022","it was good","breakfast","smell in the room","Hotel response:","Dear Mr.Satyakumar -Service from the Heart! -Thank you for..." -"Cj","India","Superior Queen Room","2 nights ·","July 2022","Family","Reviewed: 13 July 2022","Good","The location is great for people visiting the US Embassy, Russian Embassy and it's in a clean neighbourhood, Food is great, breakfast and also the restaurant is good","The property is old, they have to change a few things in my opinion, like the tub in the room we stayed in, the rooms are not soundproof, you can hear you neighbour when they are loud","Hotel response:","Dear Mr.Simon -Service from the Heart! -Thank you for..." -"Tyagi","India","Superior Queen Room","1 night ·","May 2022","Solo traveller","Reviewed: 4 July 2022","VALUE","BREAKFAST","ROOM SERVICE","Hotel response:","Dear Mr.Tyagi, - -Service from the Heart! - -Thank you for..." -"Mukul","India","Accord Aristocracy Twin Room With 15% Off on Spa Services","2 nights ·","June 2022","Solo traveller","Reviewed: 24 June 2022","Property is very good. Food also very good and Chef is really attentive towards the customers requirement.","Location","very delayed service in the room","Hotel response:","Dear Mr.Mukul -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Hemant","India","Accord Aristocracy Twin Room With 15% Off on Spa Services","2 nights ·","June 2022","Family","Reviewed: 15 June 2022","Superb","Rooms were good , spacious and very comfortable. - -The Buffet was very lavish and the food was very good.","Lacked the modern feel.","Hotel response:","Dear Hemant, - -Service from the Heart! - -Thank you for..." -"Gayathri","Malaysia","Superior Queen Room","3 nights ·","May 2022","Family","Reviewed: 1 June 2022","Slept really well; ate really well.","Loved the breakfast. And the beds, very comfortable.","The bathtubs of the toilet, very old & obviously you can’t have a bath there. Just to shower, and the water leaks out to the floor. Quite a hassle.","Hotel response:","Dear Gayathri, -Service from the Heart! -Thank you for..." -"Renu","Singapore","Superior Queen Room","1 night ·","May 2022","Solo traveller","Reviewed: 23 May 2022","Good","The room and service. Ordered food which turn out to be bad and pricey.","","Hotel response:","Dear Renu -Service from the Heart! -Thank you for taking..." -"Narahari","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","May 2022","Family","Reviewed: 19 May 2022","","This review has been hidden because it doesn't meet our guidelines.","","","" -"Sundeep","India","Superior Queen Room","1 night ·","March 2022","Solo traveller","Reviewed: 27 April 2022","Good","I was satisfied by my stay here. I'd like to mention that staff is very nice and co-operative.","No complaints as such","Hotel response:","Dear Sundeep Singh -Service from the Heart! - -Thank you..." -"Magesh","India","Superior Queen Room","1 night ·","April 2022","Solo traveller","Reviewed: 13 April 2022","Excellent","All well","","Hotel response:","Dear Magesh Kumar -Service from the Heart! -Thank you for..." -"Alkananda","India","Superior Queen Room","3 nights ·","March 2022","Solo traveller","Reviewed: 1 April 2022","Good","room size","bathroom fittings were poor .","Hotel response:","Dear Guest, - -Service from the Heart! - -Thank you for..." -"Bhaskar","India","Superior Queen Room","1 night ·","March 2022","Family","Reviewed: 26 March 2022","Very good","Food was good.","Seems to be quite popular with marriage functions so pretty noisy in the lobby. Hotel is showing its age.","Hotel response:","Dear Guest, - -Service from the Heart! - -Thank you for..." -"Venkataraman","India","Superior Queen Room","2 nights ·","March 2022","Family","Reviewed: 12 March 2022","Very good","Food","Not much choice in room service","Hotel response:","Dear VENKATARAMAN, - -Service from the Heart! - -Thank you..." -"John","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","February 2022","Family","Reviewed: 17 February 2022","good keep up the good work","neat and clean","nothing","Hotel response:","Dear John -Service from the Heart! -Thank you for taking..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Irismary","India","Superior Queen Room","2 nights ·","January 2022","Family","Reviewed: 12 February 2022","but good to stay","good","old furnitures and fittings","Hotel response:","Dear Irismary, - -Service from the Heart! - -Thank you for..." -"Hv","India","Superior Queen Room","2 nights ·","February 2022","Couple","Reviewed: 11 February 2022","Pleasent stay. Made a good choice.","Breakfast spread was good. Overall value for money. Centrally located for our need.","The IT systems need to be revamped. On line check in had glitches. Couldn't upload a selfie and this process could not be completed. Also even after checking out I am still getting the sms alerts to login to use room wifi. That is odd.","Hotel response:","Dear RAMAN, - -Service from the Heart! - -Thank you for..." -"Hakkim","India","Superior Queen Room","3 nights ·","February 2022","Solo traveller","Reviewed: 10 February 2022","Overall it's good. They should improve food quality and the gym hygiene","Overall experience was good. The gym wasn't maintained adequately.","Was expecting very delicious food.. But it was average quality","Hotel response:","Dear Hakkim, - -Service from the Heart! - -Thank you for..." -"Srinivas","India","Superior Queen Room","2 nights ·","December 2021","Family","Reviewed: 23 January 2022","Good","The bathroom seems outdated ..needs a renovation","","Hotel response:","Dear Srinivas, - -Service from the Heart! - -Thank you for..." -"Dinesh","India","Superior Queen Room","1 night ·","December 2021","Solo traveller","Reviewed: 28 December 2021","Pleasant stay in a clean and accessible property.","Very cleans an accessible property","Staff at breakfast were very talkative among themselves without helping guests","Hotel response:","Dear Dinesh, -Service from the Heart! -Thank you for taking..." -"Sanjay","India","Superior Queen Room","1 night ·","December 2021","Family","Reviewed: 15 December 2021","Very good","Ambience of the hotel","The bath tub and toiletries were outdated and a bit rusted. Not upto the mark","Hotel response:","Dear Sanjay -Service from the Heart! -Thank you for taking..." -"Vellingiri","India","Superior Queen Room","1 night ·","December 2021","Couple","Reviewed: 12 December 2021","Very good","Location and breakfast","","Hotel response:","Dear VELLINGIRI -Service from the Heart! -Thank you for..." -"Shafiul","Bangladesh","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","3 nights ·","December 2021","Couple","Reviewed: 4 December 2021","Good","- nice and clean -- good location -- good support from stuffs -- room facilities were good","- swimming pool closed -- breakfast was very average -- hotel stuff could not guide us to get a SIM card","Hotel response:","Dear Shafiul -Service from the Heart! -Thank you for taking..." -"Rk","India","Superior Queen Room","1 night ·","October 2021","Solo traveller","Reviewed: 31 October 2021","Good","Room service menu options was very less.","","Hotel response:","Dear Mr.Vijey, -Service from the Heart! -Thank you for..." -"Venkatramanan","India","Superior Twin Room","1 night ·","September 2021","Family","Reviewed: 7 October 2021","Overall, our family had a Comfortable & Excellent stay","Nvr had Breakfast...it's very much Prime Location","Facilities are there to tk bath only in Bath tub ds may b rectified","Hotel response:","Dear Mr. Venkatramanan, - -Service from the Heart! - -It was..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Janabai","India","Superior Queen Room","1 night ·","May 2021","Solo traveller","Reviewed: 12 May 2021","Good, but could have been better. Didn't meet the expectation.","1. Cleaning and santizing job were done amazingly by the staffs. -2. Food is absolutely great. -3. Bed , cot and other facilities in the room were good. -4. Amazing view from the room. -5. Quick room service. -6. Complimentary breakfast served in the room as restaurant is closed due to covid.","1. I was given a room with a malfunctioning access card machine. Whenever I insert my card , there will be problem with the lights and AC which I found much later towards at the end of my stay. But the technician already knew that this particular room had this issue. I was disappointed that it was not informed to me much earlier. - -2. At 12 or 12.30 in the midnight , there was tripping in my room twice because of which AC , TV , kettle and charging points were not working ( may be related to access card malfunction). I was sleeping and woke up in suffocation as the AC was not working and windows are sealed due to safety reasons( as mentioned by the hotel management). -This was very disappointing. It really took like 1 hour to find and fix the issue. - -3. Next day I tried to explain the duty manager, but I didn't get any promising reply. So cancelled my extension at Accord and moved to different hotel. - -4. As I mentioned before, I personally feel without AC, there are no other ways of ventilation in the room.","Hotel response:","Dear Janabai, -Service from the Heart! -Thank you for..." -"Raman","India","Superior Queen Room","1 night ·","April 2021","Solo traveller","Reviewed: 13 April 2021","Very good","The staff was very much friendly and supportive","In the room the TV was not working properly and the Ac too 50 - 50 only not much cool","Hotel response:","Dear Mr. Adhithya, - -Service from the Heart! - -Thank you..." -"Dhanusha","United Arab Emirates","Superior Queen Room","2 nights ·","November 2022","Family","Reviewed: 19 November 2022","Comfortable Stay","Comfortable Stay","Too many Mosquitoes at night even after using the required liquid. - -The mini bar Fridge wasn’t cooling enough. - -The Breakfast menu had repetitive items where they could have had a change in menu.","Hotel response:","Dear Dhanusha, - -A warm welcome from Accord Hotels &..." -"Sahithiya","United Kingdom","Superior Queen Room","3 nights ·","October 2022","Solo traveller","Reviewed: 11 October 2022","Good location, great staff, poor bathroom facilities","The staff were great. Very attentive and helpful. Breakfast and dinner buffets had great options and good staff.","The showers are very poor. Old fashioned and dirty bathtub area. Was disappointed for a 5 star hotel how old it was and taps not even working","Hotel response:","Dear Ms.Sahithiya, -Service from the Heart! -Thank you..." -"Prithiviraj","Australia","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","July 2022","Family","Reviewed: 6 July 2022","Very good","The staff and the service along with the food.","Room was a bit small and the AC was not cold enough for this summer","Hotel response:","Dear Mr.Prithiviraj, -Service from the Heart! -It was a..." -"Yves","India","Superior Twin Room","1 night ·","July 2022","Group","Reviewed: 1 July 2022","Except restaurant and restaurant staff all was good","The service provided by reception, house keeping and in room service was excellent. Bar was good and also the staff","The restaurant especially the staff was very rude and partial.food was average. Swimming pool was not well maintained. Staff at spa and swimming pools need training","Hotel response:","Dear Mr. Yves, - -Service from the Heart! - -Thank you for..." -"Suman","India","Studio Apartment With One Airport Pick-up & Drop and More","1 night ·","December 2021","Family","Reviewed: 23 December 2021","Good","Courteous staff, Kitchenette, Suite size. -We loved the induction stoves and the large inbuilt oven. -The toiletries especially the shower gel and shampoo was of good quality. -Interior of Suite Apartment was well designed with adequate space.","Suite need extra sleeping space. The bed was too small even for two people.No , its not queen size. - - Where was the sofa couch? There was only a small sofa. - -We had only one request before arrival, namely a bubble bath. And it was not arranged till we left.","Hotel response:","Dear Suman, - -Service from the Heart! - -Thank you for..." -"Chinna","India","Superior Queen Room","3 nights ·","April 2021","Couple","Reviewed: 12 April 2021","Good","Breakfast is alright but preparation of -""pesarattu"" is not to my satisfaction. -Spread of items is more than sufficient.","A/C was not working properly. -Plumbing problem. Water particles collected in the pathway was slippery as the floor collected moisture.","Hotel response:","Dear Mr.Chinna, - -Service from the Heart! - -Thank you for..." -"Dr","Malaysia","Superior Queen Room","7 nights ·","February 2023","Solo traveller","Reviewed: 10 February 2023","Superb","Superb staff. Friendly n helpful.clean and spacious room","Shower pressure erratic.hot water control not good","Hotel response:","Dear Dr. Thiru, - -A warm welcome from Accord Hotels &..." -"Krishnan","United Kingdom","Superior Queen Room","1 night��·","March 2024","Family","Reviewed: 30 March 2024","Enjoyed much definitely recommend to my families and friends","Breakfast was brilliant and staffs are very polite","None","","" -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"S","Bangladesh","Superior Queen Room","2 nights ·","March 2024","Family","Reviewed: 23 March 2024","Exceptional","Excellent Hotel for all, Specially who are all non Chennaikar coming to Chennai and wants to come T Nagar for shopping of different items must stay in Accord Metropolitan. It will surprise you by providing a well maintained room, excellent food and their commitment to satisfy their guest 👍","","Hotel response:","Dear Guest, - -Thank you so much for your amazing 10.0 out..." -"Kannayya","Canada","Superior Queen Room","5 nights ·","March 2024","Solo traveller","Reviewed: 18 March 2024","Excellent and memorable stay and will look forward to be back every time I am in Chennai","Upon my arrival, i had the pleasure of interacting with Ms. Sowmanti at the reception and she was super nice, accommodating as she understood that I had a 2 days travel before reaching and was very tired. She offered me to sit while she arranged for the room quickly and also got an upgrade. -All other staff were always smiling and greeting me during my stay. Breakfast buffet had a large variety of food that you can choose from. Location is just perfect within T Nagar. Room was cleaned and accessories were replenished every day and even complimentary water.","Not applicable","Hotel response:","Dear Ms. Kannayya, - - Thank you so much for your amazing..." -"Aishath","Maldives","Superior Queen Room","4 nights ·","February 2024","Family","Reviewed: 24 February 2024","Exceptional","Excellent service and clean rooms.","Nothing","Hotel response:","Dear Mr. Aishath, - - Thank you so much for your kind words..." -"Aishath","Maldives","Superior Queen Room","4 nights ·","February 2024","Family","Reviewed: 24 February 2024","Experienced service from the heart!","Location, cleanliness and service. Thank you to each and every staff for another wonderful stay!","Nothing","","" -"Tharma","Malaysia","Superior Queen Room","2 nights ·","February 2024","Family","Reviewed: 16 February 2024","Location n clean place To stay n worth For the Payment","Clean n nice","None To complain","Hotel response:","Dear Mr. Tharma Kumaran, - - Thank you so much for your..." -"Muththukkumaran","Australia","Superior Queen Room","1 night ·","February 2024","Couple","Reviewed: 10 February 2024","It was fair. Much lower than our expectation.","It was clean and the bed was comfortable. Food was very good","They asked three times by booking.com, email and sms about our arrival time. There was a hospital like smell in the lobby and bathroom. Staff were repeatedly checking on mini bar usage and kept us waiting. No hand towel in the room.","Hotel response:","Dear Mr. Muththukkumaran, - -Thank you for your feedback...." -"Nandhini","India","Superior Queen Room","1 night ·","January 2024","Couple","Reviewed: 22 January 2024","Excellent stay","Excellent stay. Clean and spacious rooms. Food was exceptional. Very near to all shopping area. Just next to it is tirupati t nagar temple. Loved to stay there. Rooms were super comfort and designer has done a great job","Nothing","Hotel response:","Dear Ms. Nandhini Devi, - -Thank you so much for your..." -"S","Canada","Superior Queen Room","4 nights ·","December 2023","Couple","Reviewed: 23 December 2023","Exceptional","Food","Access card was locked frequently","Hotel response:","Dear Mr. Kumar, - -Thank you so much for your glowing..." -"Aishath","Maldives","Superior Queen Room","4 nights ·","December 2023","Family","Reviewed: 21 December 2023","Great staff, thanks to each and every staff. Clean and comfortab hotel.","Everything","Nothing","Hotel response:","Dear Mr. Aishath, - - Thank you so much! We appreciate your..." -"Aishath","Maldives","Superior Queen Room","7 nights ·","December 2023","Family","Reviewed: 21 December 2023","Great staff, thanks to each and every staff. Clean and comfortab hotel.","Everything","Nothing","Hotel response:","Dear Mr. Aishath, - -Thank you so much for such an amazing..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Irene","United Arab Emirates","Superior Queen Room","3 nights ·","November 2023","Family","Reviewed: 28 November 2023","The room dining was also good. Courteous staff. Front office staff were good and helpful. Particular","Breakfast was good. Particularly the idlies and vadai and white coconut chutney were excellent","","Hotel response:","Dear Ms. Irene, - -Thank you so much for your kind words..." -"Singh","Australia","Deluxe King Room","4 nights ·","November 2023","Couple","Reviewed: 25 November 2023","They are nicest staff I have came across. Always ready to assist and will make you feel at home.","Awesome very neat and tidy. Hospitality served at its best","There is nothing to dislike","Hotel response:","Dear Guest, - -Thank you so much for your amazing review!..." -"Nyanasehgaran","Malaysia","Superior Queen Room","1 night ·","October 2023","Couple","Reviewed: 18 October 2023","Nice room","Breakfast","Nothing","Hotel response:","Dear Mr. Nyanasehgaran, - -Thank you so much for your kind..." -"Nyanasehgaran","Malaysia","Superior Queen Room","1 night ·","October 2023","Couple","Reviewed: 18 October 2023","Nice room","Breakfast","Nothing","Hotel response:","Dear Mr. Nyanasehgaran, - -Thank you so much for your..." -"Nyanasehgaran","Malaysia","Superior Queen Room","1 night ·","October 2023","Couple","Reviewed: 18 October 2023","Nice room","Breakfast","Nothing","Hotel response:","Dear Mr. Nyanasehgaran, - -Thank you so much for the..." -"Nyanasehgaran","Malaysia","Superior Queen Room","1 night ·","April 2023","Couple","Reviewed: 6 July 2023","Best Hotel","Nice room","Nil","Hotel response:","Dear Mr. Nyanasehgaran, - -Thank you for sharing your..." -"Rajivsrinivasan","India","Superior Queen Room","2 nights ·","May 2023","Family","Reviewed: 8 May 2023","excellent","the place was clean, the customer service is brilliant and restaurant serves good food","","Hotel response:","Dear Mr. Rajiv Srinivasan, - -A warm welcome from Accord..." -"Sutharsini","Canada","Superior Queen Room","2 nights ·","April 2023","Family","Reviewed: 17 April 2023","Awesome Hotel, Everything was super","very Nice place to stay","N/A","Hotel response:","Dear Ms. Sutharsini, - -A warm welcome from Accord Hotels..." -"Muni","United States","Superior Queen Room","10 nights ·","March 2023","Couple","Reviewed: 3 March 2023","No complaint at all. top quality throughout","Excellent food, good variety, excellent service, courteous, attentive staff. knowledgeble front desk, quiet room in spite of construction outside","","Hotel response:","Dear Mr. Muni, - -A warm welcome from Accord..." -"Muni","United States","Superior Queen Room","4 nights ·","February 2023","Family","Reviewed: 3 March 2023","Flawless.","food, cleanliness, service, courteousness, attention to detail","","Hotel response:","Dear Mr. Muni, - -A warm welcome from Accord..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Pramalatha","Malaysia","Superior Twin Room","5 nights ·","January 2023","Family","Reviewed: 7 February 2023","Passable","Breakfast was excellent. I did enjoy the breakfast","Receptionist not helpful in assisting . Clearly and very obvious not keen in assisting for a taxi . I’m going to pay for it .bad service .","Hotel response:","Dear Ms. Premalatha, - -Thank you for bringing these..." -"Kumaran","India","Superior Queen Room","3 nights ·","January 2023","Solo traveller","Reviewed: 24 January 2023","Exceptional","Breakfast was exemplary! I attended a workshop at Accord hotel & stayed there for 3nights. Speck &clean ! Nice staff ! Bye","","Hotel response:","Dear Guest, - -A warm welcome from Accord..." -"Ashwin","India","Superior Twin Room","1 night ·","November 2022","Family","Reviewed: 20 November 2022","A pleasant and joyful stay","The check-in was smooth. Though we reached the hotel only by mid-night, the concierge was kind enough to give us an extended check-out so I could finish my work commitments.","Nothing that I can think of.","Hotel response:","Dear Ashwin, - -Greetings from Accord Hotels &..." -"Alalasundram","United States","Superior Queen Room","5 nights ·","November 2022","Couple","Reviewed: 11 November 2022","good food","very nice","","Hotel response:","Dear Alalasundram, - -A warm welcome from Accord Hotels &..." -"Vani","United States","Superior Queen Room","3 nights ·","October 2022","Family","Reviewed: 31 October 2022","i won’t recommend stay at this hotel till the renovation is done","property is undergoing renovation, very noisy drilling sound and hammer sound all day, renovation is going on for few months looks like and will continue for another year, I won’t recommend staying in the hotel till the renovation is done. we were not informed about the renovation when we booked or at the check in. terrible experience. this is the 4th time we are staying in this hotel. every time it’s a terrible experience. i won’t stay in this hotel anymore","heavy and drilling sound because of renovation","Hotel response:","Dear Ms.Vani, - -Service from the Heart! - -Thank you for..." -"Hariharan","India","Superior Queen Room","3 nights ·","October 2022","Solo traveller","Reviewed: 29 October 2022","An excellent stay overall.","Housekeeping staff were nice and polite and did a great job. Special mention of Rajeshkumar & Hemalatha who did an excellent job of cleaning / doing up the room. The breakfast spread was awesome and all items tasted too good. Very polite staff in the restaurant were breakfast was served.","","Hotel response:","Dear Mr.Hariharan,, -Thank you very much for choosing to..." -"Ravi","Seychelles","Superior Queen Room","2 nights ·","October 2022","Couple","Reviewed: 19 October 2022","Divine","Service was impeccable , food was divine - it was heavenly experience","Nothing","Hotel response:","Dear Mr.Ravi -Service from the Heart! -Thank you for..." -"Siva","New Zealand","Superior Queen Room","2 nights ·","September 2022","Couple","Reviewed: 15 October 2022","I recons this hotel is the best to stay","good maintaince and good staff","nothing","Hotel response:","Dear Mr.Siva, -Service from the Heart! -It was a pleasure..." -"Pradeep","India","Superior Queen Room","1 night ·","September 2022","Family","Reviewed: 28 September 2022","Exceptional",",,,Location,,staff at reception they greeted us well,,, Hassel free check-in,,,neat and clean,,,all staff eager to help ,,at bar guy from Guwahati well behaved,,,and overall Mr Negi executive chef,, amazing person,,, dedicated to hotel,, checking each and everything by himself during breakfast,,,i m impressed,love to come again because of staff and Mr Negi","Nothing as such ,,","Hotel response:","Dear Mr. Pradeep -Service from the Heart! -It was a..." -"Neha","India","Superior Queen Room","1 night ·","September 2022","Solo traveller","Reviewed: 27 September 2022","Overall very comfortable stay with great service","hygiene","food options","Hotel response:","Dear Ms.Neha, -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Meenakshi","India","Superior Queen Room","1 night ·","September 2022","Solo traveller","Reviewed: 22 September 2022","Exceptional","I like the Location very much.","Nothing like that","Hotel response:","Dear Ms.Meenakshi, -Service from the Heart! -It was a..." -"Poochandran","Malaysia","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","September 2022","Solo traveller","Reviewed: 15 September 2022","Very worth stay.","I really love the way staffs treat the customers, they are very polite and kind. One of the from kitchen under the name or Rajeev who brought my first day stay order was serve us with very good manner and he told my husband anything you we can call him anytime, in all my stay at Chennai at Hyatt, ITC and all over i am really very comfort and happy to stay in The Accord. also recommend the same hotel to my cousins from Malaysia. Moreover, its very easy access to many shopping place. i too also notice the breakfast buffet was good and the menu change each day. Most of the staffs who serving foods in kitchen is very friendly. Last but not least the those in Reception is also so humble and love the welcoming drinks.","Nothing to tell bad about this hotel.","Hotel response:","Dear Mr. Poochandran, -Service from the Heart! -It was a..." -"Kalaivalli","Malaysia","Accord Aristocracy Queen Room With 15% Off on Spa Services","4 nights ·","September 2022","Group","Reviewed: 6 September 2022","Enjoyed the excellent service of all staffs from all departments, good environment, good food.","Breakfast - the spread was very good. The service by the staffs was very good, ever willing to assist and help all the time. -Room - should have shower room , not bath tub , not convenient for elderly people. -Lunch/Dinner - very good, they were willing to serve what we wanted. excellent. the staffs were very friendly and helpful. -Booking the rooms without any advance payment - excellent. -If coming to Chennai again the Accord Metropolitan will definitely be my choice.","The room with bath tub - was inconvenient to take shower. -the auto driver waiting outside the hotel did not keep to his words - may be one exceptional incident ! -Rooms could be made more pleasant .","Hotel response:","Dear Ms.Kalaivalli, - -Service from the Heart! - -It was a..." -"Kieran","Hong Kong","Superior Twin Room","2 nights ·","July 2022","Family","Reviewed: 8 August 2022","Exceptional","excellent staff","","Hotel response:","Dear Mr.Kieran -Service from the Heart! -Thank you for..." -"Gunalan","Singapore","Superior Queen Room","3 nights ·","July 2022","Solo traveller","Reviewed: 1 August 2022","Exceptional","near to the local shops for shopping.","everything is good","Hotel response:","Dear Mr.Gunalan, - -Service from the Heart! -Thank you for..." -"Karen","United States","Superior Twin Room","3 nights ·","July 2022","Family","Reviewed: 29 July 2022","Good stay","Breakfast was excellent and I was traveling with 2yr old and 5 yr old… It had all Indian and continental food..","NA","Hotel response:","Dear Ms.Karen -Service from the Heart! -Thank you for..." -"Vikneswari","Singapore","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","2 nights ·","July 2022","Couple","Reviewed: 23 July 2022","Exceptional","I like the best was the cleanliness","Nothing I can say","Hotel response:","Dear Ms.Vikneswari -Service from the Heart! -It was a..." -"Balajirajah","United States","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","July 2022","Family","Reviewed: 22 July 2022","Affordable for the price","Staff at front desk were friendly and helpful. -Room service was quick. -Restaurant chef were really helpful and they prepared the custom dishes for my daughter.","Nothing","Hotel response:","Dear Mr.Balajirajah -Service from the Heart! -Thank you for..." -"Anantha","Malaysia","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","3 nights ·","July 2022","Group","Reviewed: 20 July 2022","the staffs are friendly and professional","a perfect place","","Hotel response:","Dear Mr.Anantha -Service from the Heart! -Thank you for..." -"P","India","Superior Queen Room","2 nights ·","July 2022","Family","Reviewed: 5 July 2022","Excellent","Good location cleanliness and good attitude of staff","Nothing","Hotel response:","Dear Mr. Radhakrishnan -Service from the Heart! -Thank you..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Anilatha","India","Superior Twin Room","2 nights ·","May 2022","Family","Reviewed: 25 June 2022","I would visit this property again on my visit to Chennai","rooms were clean, beds very comfortable, staff was very helpful, food was excellent. the dining had a variety of foods to choose from.","had to wait to be checked in. but that wasn't anyones fault since the rooms were full all over Chennai that weekend","Hotel response:","Dear Mr.Anilatha -Service from the Heart! -It was a..." -"Ravi","India","Superior Queen Room","1 night ·","June 2022","Solo traveller","Reviewed: 24 June 2022","Exceptional","Room neat ntidy","Breakfast buffet","Hotel response:","Dear Ravi -Service from the Heart! -Thank you for taking..." -"V","India","Superior Queen Room","1 night ·","June 2022","Couple","Reviewed: 22 June 2022","Exceptional","Wonderful Ambiance, Prime Location, Super Friendly Staff, Generally Everything Was Exciting & Fab Abt Accord! Just Loved The Stay! ❤","-","Hotel response:","Dear Pari -Service from the Heart! -It was a pleasure..." -"Mathi","India","Superior Queen Room","1 night ·","May 2022","Solo traveller","Reviewed: 8 June 2022","Exceptional","All","Nothing","Hotel response:","Dear Mathi -Service from the Heart! -It was a pleasure..." -"Mathi","India","Superior Queen Room","1 night ·","June 2022","Family","Reviewed: 6 June 2022","Exceptional","Q -All","Nothing","Hotel response:","Dear Mathi -Service from the Heart! -Thank you for taking..." -"Radhakrishnan","India","Superior Queen Room","1 night ·","May 2022","Family","Reviewed: 27 May 2022","Exceptional","Cleanliness,quality of food,room space.the location was very much in centre of chennai.Also the staff are polite and courteous","Nothing","Hotel response:","Dear Mr.Radhakrishnan, -Service from the Heart! -Thank you..." -"Radhakrishnan","India","Superior Queen Room","1 night ·","April 2022","Family","Reviewed: 13 April 2022","RR at Accord","Room facilities,wash room,bar,food,ambience all were good.the location was also centre of chennai -Room was spacious.","Nothing","Hotel response:","Dear Radhakrishnan -Service from the Heart! -It was a..." -"Raju","India","Superior Queen Room","6 nights ·","April 2022","Couple","Reviewed: 1 April 2022","Staff attitude and response is great","location","None","Hotel response:","Dear Raju -Service from the Heart! -Thank you for taking..." -"Gopakumar","India","Superior Queen Room","1 night ·","March 2022","Solo traveller","Reviewed: 23 March 2022","value for money","very professional and polite staff","nothing as such","Hotel response:","Dear Gopakumar -Service from the Heart! -Thank you for..." -"Dr","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","March 2022","Solo traveller","Reviewed: 18 March 2022","Pathetic Delayed Customer Service stay in a 5 star hotel .","The room was quite comfortable and Spa services provided by Harsha was excellent , Room boy who carried luggage was a nice man","I stayed there for two days .. there was sooo much miscommunication i had to wait for 45minutes to call one room service boy while checking out after multiple requests of around 5 times to lobby one Mr Dipu in reception he had sooo laid back attitude multiple requests I have done I have a flight to catch please send and one girl named Niranjana in restaurant was passing the comment she jus came for breakfast she ll have a big menu to sit and eat..we are paying for the service not at the cost of the hoteliers.Kindly teach ur staff courteousy and i have seen multiple ppl coming and shouting for the delay in overall management . Asking sorry for the delay is not at all acceptable where i had to ask Cab guy to short cuts inspite of.e having severe back ache he drove so fast bcz of delay in service...Kindly Understand Time is valuable for all of us ..","Hotel response:","Dear Dr Ranjana -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"M","United Kingdom","Superior Queen Room","2 nights ·","January 2022","Solo traveller","Reviewed: 3 February 2022","Pleasant","Location","Food was average -Pub had only one beer... No options -Not impressed with the SPA","Hotel response:","Dear Pandian, - -Service from the Heart! - -Thank you for..." -"Richyjoe","France","Superior Twin Room","1 night ·","January 2022","Group","Reviewed: 14 January 2022","Best time","Everything","Nothing","Hotel response:","Dear Richyjoe, -Service from the Heart! -Thank you for..." -"Arunnehru","India","Superior Queen Room","2 nights ·","December 2021","Family","Reviewed: 14 January 2022","Pleasant","Great service in cafeteria.","The Reception manager talk is rude.","Hotel response:","Dear ARUNNEHRU, -Service from the Heart! -Thank you for..." -"Harika","United Arab Emirates","Superior Queen Room","3 nights ·","December 2021","Family","Reviewed: 10 January 2022","Exceptional","Food and exceptional hospitality","","Hotel response:","Dear Harika Ramesh, -Service from the Heart! -Thank you for..." -"Samuel","India","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","2 nights ·","November 2021","Family","Reviewed: 28 December 2021","Start worth a good mention","Exemplary in every way from valet, room, restaurant. It's a place with great people. GM Pankaj, Executive Chef Dinesh and the entire crew- Chef Hari, Chef Vinod, Chef Kamal, Chef Dulal, Ramya& Pradeep, Dinesh at FO made our stay fantastic. Kids friendly!! The team was extremely empathetic and sensitive during the stay to every single need of us and kids. The rooms were well appointed, clean and purposeful.","","Hotel response:","Dear Mr. Samuel -Service from the Heart! -Thank you for..." -"Gunalan","Singapore","Superior Queen Room","2 nights ·","November 2021","Solo traveller","Reviewed: 25 December 2021","Exceptional","Food.. Club sandwich is very nice.","I like everything","Hotel response:","Dear Gunalan -Service from the Heart! -Thank you for taking..." -"Sujit","United Arab Emirates","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","4 nights ·","December 2021","Family","Reviewed: 16 December 2021","Exceptional","Staff","Housekeeping delays","Hotel response:","Dear Sujit -Service from the Heart! - -Dear XXXX -Service..." -"Sujit","United Arab Emirates","Accord Aristocracy Queen Room With 15% Off on Spa Services","3 nights ·","December 2021","Family","Reviewed: 16 December 2021","Exceptional","Ruby was amazing so was Ibrahim and Dinesh","Some delays in housekeeping","Hotel response:","Dear Sujit -Service from the Heart! - -Dear XXXX -Service..." -"Balamurugan","India","Superior Queen Room","1 night ·","December 2021","Family","Reviewed: 16 December 2021","Passable","It was good actually","Room no.1102 worst in air condition","Hotel response:","Dear Balamurugan, -Service from the Heart! -Thank you for..." -"Arunachalam","India","Superior Twin Room","1 night ·","December 2021","Family","Reviewed: 12 December 2021","Exceptional","Good","Booking","Hotel response:","Dear ARUNACHALAM, -Service from the Heart! -It was a..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Goutham","India","Superior Twin Room","1 night ·","December 2021","Family","Reviewed: 8 December 2021","fantastic","Ambiance, very well maintained and great buffet varieties","nil","Hotel response:","Dear Goutham -Service from the Heart! -Thank you for taking..." -"Abhijith","India","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","2 nights ·","November 2021","Couple","Reviewed: 23 November 2021","Excellent stay","Amazing staff, great room, really good food","Slow in responding to customer requests. But not really a big issue","Hotel response:","Dear Abhijith, -Service from the Heart! -Thank you for..." -"Zakariya","Sri Lanka","Superior Twin Room","3 nights ·","November 2021","Family","Reviewed: 2 November 2021","Exceptional","Specifically reception staff and managers -Corporation exalant","Must I have to thank all staff for their kindness and support","Hotel response:","Dear Mr. Zakariya bawa, - -Service from the Heart! - -It was..." -"Niraj","India","Superior Queen Room","1 night ·","October 2021","Solo traveller","Reviewed: 13 October 2021","Exceptional","Wow 🤩","No words","Hotel response:","Dear Mr. Niraj - -Service from the Heart! - -Thank you for..." -"Sivaprasad","India","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","October 2021","Solo traveller","Reviewed: 8 October 2021","High standards of safety and cleanliness","Safety and cleanliness","Nothing at all","Hotel response:","Dear Mr. Sivaprasad, - -Service from the Heart! - -Thank you..." -"Kanagasabapathy","","Superior Queen Room","1 night ·","September 2021","Group","Reviewed: 15 September 2021","Good","Excellent","Clean room","Hotel response:","Dear Kanagasabapathy, - -Service from the Heart! - -It was a..." -"Vasan","India","Superior Queen Room","1 night ·","September 2021","Solo traveller","Reviewed: 13 September 2021","Staff is good behavior","Breakfast very exceptional","Cleaning room","Hotel response:","Dear Guest, -Service from the Heart! -Thank you for taking..." -"Althaf","India","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","August 2021","Couple","Reviewed: 4 September 2021","Excellent Place to stay","Rooms was very clean and excellent, - -Very helpful staff. - -Breakfast was excellent. - -Overall we enjoyed very good location . - -thank you","nothing everything is good","Hotel response:","Dear Althaf, -Service from the Heart! -Thank you for taking..." -"Gareth","India","Superior Queen Room","4 nights ·","August 2021","Solo traveller","Reviewed: 6 August 2021","Exceptional staff and service!","The staff at this hotel are some of the most professional I have ever encountered. They were always attentive, well presented, polite and friendly. This is a very well run establishment!","I honestly can't think of anything I would improve here.","Hotel response:","Dear Mr.Gareth - -Service from the Heart! - -It was a..." -"Narasimharaj","India","Superior Queen Room","1 night ·","July 2021","Couple","Reviewed: 15 July 2021","Exceptional","All the three went on well","If windows are there in rooms, it would have been better. Fan Facility could have been provided","Hotel response:","Dear Mr.Narasimharaj, - -Service from the Heart! -It was a..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Sesetty","Singapore","Superior Queen Room","2 nights ·","April 2021","Couple","Reviewed: 28 May 2021","Exceptional","Housekeeping great service","Food / Laundary is expensive","Hotel response:","Dear Mr. Sesetty Ravi Kumar, -Service from the Heart! -It..." -"Krishanan","India","Superior Queen Room","3 nights ·","May 2021","Solo traveller","Reviewed: 2 May 2021","Very good location .Tr Guest Facilitation Manager Saran Venkatesan.V is very Helpful person & housekeeping Seva Kuma","Very good location.","Very good location","Hotel response:","Dear Mr.Krishanan, Service from the Heart! Thank you for..." -"Sesetty","Singapore","Superior Queen Room","1 night ·","April 2021","Couple","Reviewed: 14 April 2021","Exceptional","Breakfast was good - -Check in was quite fast - -It's more international standards and rooms were well designed for business needs, well I was on a leisure trip","Early Check in or Late Check out facilities awesome for international travellers","Hotel response:","Dear Mr.Sesetty, - -Service from the Heart! - -Thank you for..." -"Hemamoon","India","Superior Queen Room","1 night ·","April 2021","Family","Reviewed: 13 April 2021","excellent","Breakfast was good. lot of options. very courteous and accommodating staffs. In fact chef prepared porridge for our baby which really helped us feeding baby home made food.","Bathroom had cigarette smell. they cleaned after our request but it was still stinking.","Hotel response:","Dear Mr. Hemachandran, - -Service from the Heart! - -Thank..." -"Sundaresan","India","Superior Queen Room","1 night ·","March 2024","Solo traveller","Reviewed: 17 March 2024","Not worth the money spent","Bed and A/C was very comfortable. Excellent location","Room was not that clean. Particularly the floor corners. Breakfast was average.","Hotel response:","Dear Mr. Sundaresan, - -Thank you for your feedback. We..." -"Leo","India","Superior Queen Room","1 night ·","December 2023","Family","Reviewed: 1 January 2024","Pleasant","Breakfast did not meet our expectation.","","Hotel response:","Dear Guest, - -Thank you for your feedback. We are sorry..." -"Parameswari","United Kingdom","Superior Queen Room","2 nights ·","December 2023","Couple","Reviewed: 29 December 2023","Disappointing","Poor customer service","","Hotel response:","Dear Ms. Parameswari, - -Thank you for taking the time to..." -"Vikneswaran","United Kingdom","Superior Queen Room","2 nights ·","August 2023","Family","Reviewed: 14 August 2023","Disappointed","Food","Hotel was disorganized during check in, whereby the room was not ready at 3.30pm. There were power trips in the room (RCB trip) atleast twice. We had to wait for 30-35minutes each time for the rectification.","Hotel response:","Dear Mr. Vikneswaran, - -Greetings from Accord..." -"Aarremm","India","Superior Queen Room","2 nights ·","August 2023","Group","Reviewed: 13 August 2023","A good property which needs a bit of fine tuning","Breakfast was excellent. But the staff need a bit more of polish and manners.","Had done online check in the previous day . Uploaded ID document and photograph. Received a response that I had to just walk in and collect my keys. Also received a phone call confirming the stay. But it was not so. Had to wait, present ID again and it had to be scanned and photographed. As we were a group, it took more than 35mts for the whole process.","Hotel response:","Dear Guest, - -Greetings from Accord Metropolitan! - -Thank..." -"Sharath","India","Superior Twin Room","1 night ·","June 2023","Solo traveller","Reviewed: 5 July 2023","Nil","Liked the food only","Staff behavior disappointing","Hotel response:","Dear Mr. Sharath, - -Thank you for your feedback. - -Please..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Niranjan","India","Superior Queen Room","1 night ·","March 2023","Solo traveller","Reviewed: 24 March 2023","Pleasant","front office staffs . they don’t even bother to smile. - -been there frequently it’s front office staff are very unpleasant especially the elder one’s","","Hotel response:","Dear Niranjan, - -Thank you for your message. We request..." -"Ananda","United States","Superior Queen Room","5 nights ·","March 2023","Solo traveller","Reviewed: 3 March 2023","Pleasant","BreakFast good but menus are repetitive","Staff should be coached better to facilitate guest needs","Hotel response:","Dear Ms. Ananda, - -A warm welcome from Accord Hotels &..." -"Jmm","Malaysia","Superior Queen Room","1 night ·","February 2023","Family","Reviewed: 6 February 2023","Arrogant Receptionist","Location. Service was fine.","Upon checking out the receptionist didn't have change for my payment and was not making any effort to get it. She was arrogant and asked me to use the credit card instead. I asked for the duty manager but she said the manager was on leave because it is a Sunday ,surprisingly. I think front desk personal should be more polite and helpful in a 5 star hotel,as hey claim. Dissatisfied and disappointed 😞","Hotel response:","Dear Ms. Jeeta, - -Thank you for bringing these concerns to..." -"Basel","Switzerland","Superior Queen Room","2 nights ·","September 2022","Couple","Reviewed: 6 October 2022","Definitly not 5 Star Hotel.","clean and good breakfast.","It was very noisy, especially during the day. Rooms are noisy. You can even hear the lift going back and forth. I reported to the front desk, they didn't take it seriously. They said there was construction going on throughout the hotel. Definitely not 5 stars, by Indian standards I think it's 5 stars but definitely not for Europeans. and for visitors you have to fill out a form and hand it in at the entrance, which I find very tedious.Rooms very expensive by Indian standards and anyway if a hotel renovation takes place why so expensive?","Hotel response:","Dear Mr.Basel Boy -Service from the Heart! -Thank you for..." -"Khayas","India","Superior Queen Room","2 nights ·","October 2022","Solo traveller","Reviewed: 3 October 2022","Excellent breakfast......Hostile front desk lady and old damaged rooms.","Rooms were clean...awesome breakfast....","First thing to say is that the staff at front desk were very hostile...I am an ortho surgeon and had an important career exam and was staying at the hotel for 2 days to study.... They said that there was some construction work going on and their would be sound in the room... They said it was already informed while booking but in booking.com no such comments were there... Since I had no other option in last minute to shift to another hotel, I was okay to proceed with staying at Accord... I needed a calm room wer noise was less to study well...I explained my situation but the lady there Ms Kalpana was least bothered to help... So I myself made a plan and ask them to check out which floors the work will happen in the coming 2 days so the i can get the room most distant from work site ..... She felt annoyed and was like, you can stay or you can go no problem ,we don't care we already told about the problem -with hotel renovation and sound. Its ur choice to stay... Kalpana was least interested to help me and was very hostile but since I persuaded they asked me to wait so that they can check on with the work contractor..... They made me wait for at least 15 minutes and didn't bother to update me. I had to go myself to the counter twice or thrice to check on updates...she was least interested to help me i felt from the looks of her face....my exam was very crucial for me ,so i didnt wanna jeopardise my last day preps....but the response from front desk was not at all helping...they did it but not with an intention to help but maybe of compulsion from my side...this was my feeling about wat happened there...About room mine was 1114 ...there was poor wifi coverage on study table nd washroom.....the AC was with an old broken knob..i cald but they said its note easy to repair....i cud change room if i want....that i didnt want as i was settled nd on with my studies. I feeezed at night and had to wake up in the middle of night to off the AC..","Hotel response:","Dear Dr.khayas, - -Service from the Heart! - -Thank you for..." -"Arun","India","Superior Twin Room","2 nights ·","September 2022","Family","Reviewed: 1 October 2022","Passable","Staff were courteous and friendly.","There was some construction noise during the daytime. Food was ok, but didn't exceed expectations.","Hotel response:","Dear Mr.Arun Sundar, - -Service from the Heart! - -Thank you..." -"Antonio","Germany","Superior Queen Room","2 nights ·","September 2022","Family","Reviewed: 12 September 2022","Disappointing","Room was big, bed was comfy, AC was good, breakfast was good","Mold in the shower, very old bathtub -Hotel is not worth 5 Stars","Hotel response:","Dear Mr.Antonio -Service from the Heart! -Thank you for..." -"Avudaiappan","United Arab Emirates","Superior Queen Room","3 nights ·","July 2022","Solo traveller","Reviewed: 24 August 2022","No value for money.",". Food was good.","Not happy with the washroom. Too much of drilling noise which caused lot of disturbance during day time. Bit expensive when compared with nearby same star hotels.","Hotel response:","Dear Mr.Avudaiappan,, - -Service from the Heart! - -Thank you..." -"Goodfellow","United Kingdom","Accord Aristocracy Twin Room With 15% Off on Spa Services","3 nights ·","August 2022","Group","Reviewed: 24 August 2022","spectacular","The property was spectacular, in such a fabulous location","access to all floors wasn’t granted, we had friends staying on other floors","Hotel response:","Dear Mr.Goodfellow -Service from the Heart! -Thank you for..." -"Shaheen","India","Superior Queen Room","1 night ·","June 2022","Couple","Reviewed: 27 June 2022","will not stay again","easy location to everything","Kalpana at front desk was very rude -they made me wait 30mins for a room -room was small, I asked for bathtub but it wasn’t given","Hotel response:","Dear Ms. Shaheen - -Service from the Heart! - -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Kevin","India","Superior Queen Room","3 nights ·","June 2022","Solo traveller","Reviewed: 25 June 2022","overall ok stay fir two nights, guess prices are high .","Lobby, room service , linen , staff , toilet seat cover is heated( Toto)","average breakfast , bathroom fixtures","Hotel response:","Dear Mr.Kevin, -Service from the Heart! -Thank you for..." -"Shanti","Singapore","Superior Queen Room","5 nights ·","June 2022","Solo traveller","Reviewed: 22 June 2022","Physical facilities need to be upgraded. It is starting to look old.","Breakfast and room service was good. Service staff were pleasant and helpful. Liked the variety in the menu.","Renovation work made it difficult to relax in the room in the afternoon. Room shows evidence of wear and tear.","Hotel response:","Dear Ms.Shanti Devi -Service from the Heart! - -Thank you..." -"Seshav","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","2 nights ·","June 2022","Solo traveller","Reviewed: 11 June 2022","Location is good, rooms appropriate. Can improve on service management","Location, rooms are good","My booking was including Dinner. The staff told that restaurant is full and they could reach dinner to room. The dinner provided was pety and not in accordance with money charged. Why accept/offer add-ons when you do not have capacity to fulill","Hotel response:","Dear Seshashahi, - -Service from the Heart! - -Thank you for..." -"Niro","Canada","Superior Queen Room","4 nights ·","May 2022","Group","Reviewed: 17 May 2022","Excellent location! washrooms need to be renovated","Location location, heart of Chennai & surrounded by shopping centers & restaurants","Hotel is bit outdated! Especially the washrooms/toilets need to be renovated big time!","Hotel response:","Dear Niro -Service from the Heart! -Thank you for taking..." -"Aboo","United Arab Emirates","Superior Queen Room","2 nights ·","March 2022","Group","Reviewed: 27 March 2022","Passable","it doesn’t worth for 5star facilities","nothing","Hotel response:","Dear Aboo, - -Service from the Heart! -Thank you for taking..." -"Subash09","Australia","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","March 2022","Family","Reviewed: 24 March 2022","Passable","Breakfast, staff, quality","Whole service and room cleanliness","Hotel response:","Dear Subash -Service from the Heart! -Thank you for taking..." -"Arun","United States","Superior Queen Room","2 nights ·","December 2021","Couple","Reviewed: 26 February 2022","Exceptional","Service,","Size of the room","Hotel response:","Dear Arun -Service from the Heart! -Thank you for taking..." -"Skp","India","Superior Twin Room","3 nights ·","January 2022","Couple","Reviewed: 15 February 2022","Passable","break fast","","Hotel response:","Dear Senthil -Service from the Heart! -Thank you for taking..." -"Pramod","United Arab Emirates","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","2 nights ·","December 2021","Solo traveller","Reviewed: 15 January 2022","Good staff","The breakfast","The linen is old, the curtain are too dark ...thevrooms need a complete make over by a modern designer","Hotel response:","Dear Pramod, - -Service from the Heart! - -Thank you for..." -"Ramesh","India","Superior Queen Room","1 night ·","January 2022","Family","Reviewed: 10 January 2022","not value for money. worst beakfast choice.","Planned to start the new year. but the breakfast was terribly bad. there were no space for the guests. need to wait for a long to get the place to sit. -Knowing Mr. Venkatesh as the chef of the hotel, had a huge expectation on the breakfast. But it was not even close to two star hotels. very less varieties on the food menu and small space.","","Hotel response:","Dear Ramesh, - -Service from the Heart! - -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"M","India","Superior Twin Room","4 nights ·","August 2021","Couple","Reviewed: 24 August 2021","Exceptional","The food was awesome. The Onam lunch was the best. The food was tasty and not chilli hot. The staff was very helpful and caring.","Would prefer a grab bar in the shower cubicle","Hotel response:","Dear Krishnan, - -Service from the Heart! - -It was a..." -"Dr","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","2 nights ·","August 2021","Couple","Reviewed: 21 August 2021","Dinner served in the room was worthless, not worth the money spent.","Only the placement in the middle of the city.","Food quality and dinner serving in the room in disposable containers along with variety was not what was expected. Better food items with better servings in the restaurant is what is expected, when buffet breakfast is served in the dining hall.","Hotel response:","Dear Dr. Ranabir, - -Service from the Heart! - -Thank you for..." -"Supriya","United States","Superior Queen Room","4 nights ·","February 2024","Couple","Reviewed: 7 February 2024","Passable","The food and staff were was exceptional. The hotel itself was only ok.","The rooms were stuffy, smelt funky and didn’t feel fresh.","Hotel response:","Dear Ms. Supriya, - -We apologize for your unpleasant..." -"Talal","Qatar","Superior Queen Room","3 nights ·","January 2024","Solo traveller","Reviewed: 16 January 2024","5 stars !! excuse me how & for what ????","nothing,but only the security guard & the guy that took my luggage were passing the 5 stars vibes.","first of all, this hotel is so overrated & too expensive like for what? their building seems quite old & the service doesn’t match with the price that I have paid for. - -my room was full of bugs & mosquitos so stay tuned for mosquito bites here I got one by the last day off my check out - -I was sleeping with drill & construction work & It was like a nightmare sleeping. The workers they start from 10am till 2PM with some break, during their break I thank god for the peaceful silence. - -Room service is so pathetic, the biryani looks like leftovers zero taste I cook better than the person who called himself a chef :) - -They provide in their rooms Kinley Water. It is the cheapest water in India & worst taste. I stayed at 4 stars hotel they also put that water brand, but it’s totally normal because it’s 4 stars I don’t expect something luxury from them. When it comes to a 5 stars hotel I literally expect a good brand of water in their room because I couldn’t drink it, it’s too heavy for me to swallow that cheap water, during my stay I ordered the not complimentary water. - -check out was at 2 pm as I requested & no one phoned me to leave, but when I went to the lobby to do the check out was if they were giving free rooms long queue with poor organization - -in the end they don’t even worth a word 5 stars I’d give them 3 stars it’s suit the service & what I had seen","Hotel response:","Dear Mr.Talal, - -Thank you for taking the time to share..." -"Jonathan","India","Superior Queen Room","2 nights ·","January 2023","Family","Reviewed: 5 February 2023","Uncooperative and indifferent","Reception Staff is very laid back and unresponsive. Management needs to look into proper training of their team especially since the onus of any matter of refunds is on the customer. I had to speak to the indifferent manager for over two weeks to get a simple refund of a charge erroneously made by the reception team. Expected much much more from the hotel.","","Hotel response:","Dear Mr. Jonathan, - -Greetings from Accord..." -"Lara","Netherlands","Superior Queen Room","2 nights ·","September 2022","Solo traveller","Reviewed: 13 September 2022","do not come here for a calm experience","breakfast was great, the staff working at breakfast was kind and accommodating, the WiFi works well.","the construction work is extremely bad. The hours are long, and though they inform you of the times, the construction happens before 10AM and after 3PM. I’d say until 5PM at least. When construction happens, it feels like the walls are trembling. I was on a call and had to hang up as it was impossible to hear one another. I asked for a non-smoking room and the bathroom smelled like smoke anyways. there was a hair on the comb provided. Staff rings very often. Rooms are dark, interior is old, the keycard for electricity doesn’t work well so sometimes the electricity stops working suddenly. Sometimes the power suddenly cuts for the whole facility, this happened several times during my stay. When I tried to extend for one night it was first arranged, then a mistake was made by them and they sold the room to somebody else. When I told them in the morning that I came to do the paperwork for the extra night, I was informed a mistake was made, they said they could book me a room for 1,5 times the price that was promised to me. Of course I left to another hotel. I would not recommend anyone to stay here.","Hotel response:","Dear Ms.Lara, -Service from the Heart! -Thank you for..." -"Krishnan","United States","Accord Aristocracy Twin Room With 15% Off on Spa Services","2 nights ·","September 2022","Solo traveller","Reviewed: 7 September 2022","Ok place, decent value but needs updating.","Location, and reasonably clean. Pleasant staff. Decent value for money, but not as good as before. -However there is an enormous amount of dust behind the big furniture and where a lot of the wires are plugged in. Management needs to check in on that.","4 years ago, this hotel was great. Now all the furniture, fittings, etc show a lot of wear and tear. -Electrical outlets for international travelers are few and not convenient. -A hugely important reason for choosing this hotel is that I am a vegetarian and 4 years ago they had a superb lunch buffet and dinner at the ROYAL INDIANA restaurant. Absolutely world class in taste, presentation & cleanliness. We could meet & entertain friends and family there rather than drive around Chennai. Now? They only have the restaurant open Friday-Sunday. Never got to see it!","Hotel response:","Dear Mr.Krishnan, -Service from the Heart! -Thank you for..." -"Reginie","Germany","Superior Queen Room","1 night ·","August 2022","Solo traveller","Reviewed: 29 August 2022","Overrated - at best a two/three star hotel.","The staff were very friendly, though at check out time, I did feel a bit like I was being rushed and the -kicked out.","The bathroom, the tub, was genuinely terrible. It was very unclean and I also didn't receive any towel (except for one small hand towel). The minibar options were very limited and I didn't appreciate that the smell in the room when I entered it. There were renovations happening at the hotel, but I only received the information upon check-in. Since I did not have a refund option I went along with it. Would not return to the hotel.","Hotel response:","Dear Ms.Reginie, - -Service from the Heart! - -Thank you for..." -"Selvaraj","United Arab Emirates","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","August 2022","Family","Reviewed: 22 August 2022","Pleasant","Dinner spread was extremely good and very tasty.","Very ordinary breakfast, nothing special.","Hotel response:","Dear Mr.Selvaraj -Service from the Heart! - -Thank you for..." -"Jaikanth","Malaysia","Superior Queen Room","1 night ·","August 2022","Family","Reviewed: 14 August 2022","Poor","very poor service.","","Hotel response:","Dear Mr.Jaikanth -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"A","Singapore","Superior Queen Room","3 nights ·","July 2022","Family","Reviewed: 21 July 2022","Pleasant","couldn't control room temperature. always cool, no control working on air-conditioning.","","Hotel response:","Dear Mr.Padmanabhan, - -Service from the Heart! - -Thank you..." -"Mr","India","Superior Queen Room","3 nights ·","June 2022","Solo traveller","Reviewed: 25 June 2022","No value for money","Many issues right from check in to check out","Many issues","Hotel response:","Dear Mr.Swaminathan -Service from the Heart! -Thank you for..." -"Binu","India","Superior Queen Room","1 night ·","June 2022","Family","Reviewed: 20 June 2022","It’s ok","Breakfast","According to the service expensive","Hotel response:","Dear Mr.Binu -Service from the Heart! -Thank you for taking..." -"Vishnodaya","Malaysia","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","June 2022","Couple","Reviewed: 14 June 2022","not great","interior design","late check in, poor facilities and ease of access, poor in room phone manoeuvrability.","Hotel response:","Dear Vishnodaya, Service from the Heart! Thank you for..." -"Surya","Australia","Accord Aristocracy Queen Room With 15% Off on Spa Services","2 nights ·","June 2022","Family","Reviewed: 9 June 2022","Old rooms and found cockroaches in my room","It’s not worth for what we have paid although staff were polite hotel was in a poor condition cockroaches in room and broken showers made my stay unpleasant","","Hotel response:","Dear Surya Rajesh -Service from the Heart! -Thank you for..." -"Mr","India","Superior Queen Room","1 night ·","May 2022","Solo traveller","Reviewed: 26 May 2022","Bad","it was very bad and slow checking out and billing payment etc","it was very bad and slow checking out and billing payment etc","Hotel response:","Dear Mr. RAWAD FUAD MOHAMMED, -Service from the..." -"Nalini","India","Superior Queen Room","1 night ·","May 2022","Family","Reviewed: 10 May 2022","Good.","Shower was not working in the bathroom.Very tiny bathroom and toilet.No doormat was provided at bathroom.Allotted this type of rooms for Bookin.com customers.When food was ordered for room they insisted to pay at the room itself,while I requested to add this at the room bill.","","Hotel response:","Dear Nalini -Service from the Heart! -Thank you for sharing..." -"Nagalingam","Sri Lanka","Superior Queen Room","4 nights ·","May 2022","Family","Reviewed: 7 May 2022","","This review has been hidden because it doesn't meet our guidelines.","","","" -"Tanuja","India","Superior Queen Room","4 nights ·","May 2022","Family","Reviewed: 4 May 2022","Certainly won't stay there again.","The food was good, both the breakfast buffet as well as the dinner and lunch options. -Staff were courteous and polite. -Housekeeping ensured the room was cleaned well.","Our family had booked three rooms, one suite and two rooms. The rooms were too cold and the temperature control did not work. THE ONLY OPTION WAS TO SHUT OFF THE AC. -There was a smell of cigarette smoke in the bathroom most of the time, probably coming in through the vents. -The bathtub in my room has not been refurbished in a very long time! The side support handles were peeling, there were black stains around the rim/edge of the tub, maybe rust. -This is not the standard expected of a starred hotel.","Hotel response:","Dear Ma'am,, - -Service from the Heart! - -Thank you for..." -"Vishin","India","Superior Queen Room","1 night ·","April 2022","Family","Reviewed: 30 April 2022","Pleasant","Staff at restaurant service not upto the mark. Front desk staff service poor on check out","","Hotel response:","Dear Vishin, -Service from the Heart! -Thank you for taking..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Samat","India","Superior Queen Room","1 night ·","April 2022","Family","Reviewed: 24 April 2022","Worst hotel - worst management staff","Staff was totally unprofessional. Hotel hygiene levels are very low... The hotel staff is completely ill managed . It was a horrible experience of stay at this hotel.","","Hotel response:","Dear Samat, - -Service from the Heart! - -Thank you for..." -"Kamal","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","April 2022","Family","Reviewed: 21 April 2022","Disappointing","Dinner and breakfast","Ambience, Room","Hotel response:","Dear Kamal, -Service from the Heart! -Thank you for taking..." -"Arun","United States","Superior Twin Room","1 night ·","March 2022","Family","Reviewed: 9 April 2022","Disappointing","Breakfast was decent.","Quality of room. The check-in took more than 30 mins.","Hotel response:","Dear Arun -Service from the Heart! -Thank you for taking..." -"Satish","India","Superior Queen Room","2 nights ·","March 2022","Couple","Reviewed: 4 April 2022","Visiting chennai next week, but not staying here this time!!","Location is positive. would rate the quality and taste of food above average, though the service could be better. Room lay out was good and bed was comfortable.","we had stayed 3nights (mar4-6) and all the three nights some civil work related banging and drilling noise disturbed our sleep. Worst part was that the staff in the desk kept denying despite informing them when the noise was on. At the time of check out, they acknowledged that they figured out of some work in the gym that was going on and had instructed to stop going forward (appeared that two depts are part of different establishments... ). -Also, the guest relations manager promised to mail the tax invoice to me while checking out and yet to hear from them. -I had earlier stayed few times in this property, and found to be good, even during covid intense period. However, this stay was a disappointment and a let down, for above reasons and in general, for lack of attention paid to the guests (mainly in the restaurant). Probably, this is their true service level and mis-judged them earlier.","Hotel response:","Dear SATISH -Service from the Heart! -Thank you for taking..." -"Sriganesh","United Kingdom","Superior Queen Room","1 night ·","March 2022","Couple","Reviewed: 11 March 2022","not worth for a money","location","very less standard for a Five Star hotel.","Hotel response:","Dear Sriganesh -Service from the Heart! -Thank you for..." -"Gaurav","India","Superior Queen Room","1 night ·","March 2022","Solo traveller","Reviewed: 11 March 2022","it was 3 star category but, they charged for 5 star","location","room . especially bathroom shower and bath tub needs replacement","Hotel response:","Dear Gaurav, - -Service from the Heart! - -Thank you for..." -"San","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","March 2022","Family","Reviewed: 10 March 2022","Passable","Masala chai","Rooms bed bathroom","Hotel response:","Dear San, - -Service from the Heart! - -Thank you for taking..." -"Sudhakar","India","Superior Queen Room","1 night ·","December 2021","Couple","Reviewed: 1 January 2022","Passable","Location","In room maintenance","Hotel response:","Dear Sudhakar -Service from the Heart! -Thank you for..." -"Sudhakar","India","Superior Queen Room","1 night ·","December 2021","Couple","Reviewed: 1 January 2022","Passable","Location","In room maintenance","Hotel response:","Dear Sudhakar Service from the Heart! Thank you for..." -"Vikas","India","Superior Queen Room","1 night ·","December 2021","Family","Reviewed: 28 December 2021","Average stay, highly rated, not worth the five star rating!","perfect location, heart of the city","washroom is run down, needs upkeep.. rooms are age old.. pretty small","Hotel response:","Dear Vikas, - -Service from the Heart! - -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Amruthavarshini","India","Superior Queen Room","2 nights ·","December 2021","Family","Reviewed: 14 December 2021","It’s ok but not good","The staffs are friendly and located in the heart of the city","Room size can be better. Bathroom looked old and dirty. Toiletries were not provided as needed. Rain water entered the room when it started raining","Hotel response:","Dear Amruthavarshini -Service from the Heart! -Thank you..." -"Sv","United States","Superior Queen Room","1 night ·","September 2021","Solo traveller","Reviewed: 24 September 2021","Facility needs to be updated","staff were amazing","Air conditioner was not working. Hotel team helped to change rooms. Even after the third room and two more of maintenance visits, Air conditioner and the refrigerator didn’t work. Poor air quality in the room and left with a headache. However Hotel staff were professional and courteous.","Hotel response:","Dear Ma'am, -Service from the Heart! -Thank you for..." -"Pakatheesan","Canada","Superior Twin Room","2 nights ·","February 2024","Family","Reviewed: 28 February 2024","We were expecting more clean rooms also books two room one was okay others one was really bad and had somoking room smel","Only the outlook","Rooms condition we’re ready bad and old with bath tub.","Hotel response:","Dear Mr. Pakatheesan, - - We apologize for your negative..." -"Anna","Denmark","Superior Queen Room","2 nights ·","April 2023","Family","Reviewed: 7 April 2023","Pleasant","The breakfast was fine","The noise from AC was too loud","Hotel response:","Dear Ms. Anna, - -A warm welcome from Accord Hotels &..." -"Saravanan","India","Superior Twin Room","1 night ·","January 2023","Group","Reviewed: 17 January 2023","Very poor","Air Condition was not working","","Hotel response:","Dear Mr. Saravanan, - -We are truly grateful that you..." -"Thushanth","Canada","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","January 2023","Solo traveller","Reviewed: 10 January 2023","Pleasant","located conveniently near shopping in TNagar.","The washroom is out of dated and room has musky smell.","Hotel response:","Dear Mr. Thushanth, - -A warm welcome from Accord Hotels &..." -"Hashim","India","Superior Twin Room","1 night ·","October 2022","Solo traveller","Reviewed: 13 October 2022","Bad","Nothing not good for mony","","Hotel response:","Dear Mr.Hashim, - -Service from the Heart! -Thank you for..." -"Ziya","Singapore","Superior Queen Room","3 nights ·","September 2022","Solo traveller","Reviewed: 10 September 2022","Poor","Only the location","Breakfast was very crowded as the restaurant was very crammed. The toilet bowl was not comfortable as it is a little high from the floor.","Hotel response:","Dear Ms.Ziya Ahamed -Service from the Heart! -Thank you..." -"Yp","India","Superior Queen Room","1 night ·","August 2022","Group","Reviewed: 29 August 2022","was not a good experience at all","not recommend to stay","service was pathetic","Hotel response:","Dear Mr.Singh, - -Service from the Heart! - -Thank you for..." -"Alfred","United Kingdom","Superior Twin Room","4 nights ·","August 2022","Family","Reviewed: 16 August 2022","Pleasant","One of the worst places I’ve stayed in and paid too much for. There are a lot of things that went wrong","","Hotel response:","Dear Mr.Alfred, - -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Vishesh","India","Superior Queen Room","1 night ·","July 2022","Solo traveller","Reviewed: 21 July 2022","NOT VALUE FOR MONEY AT ALL","Nothing","Room bed was bad -Steam room sauna room so bad -swimming pool dirty -staff so slow not so prompt","Hotel response:","Dear Mr.Vishesh -Service from the Heart! -Thank you for..." -"Vani","United States","Superior Queen Room","1 night ·","July 2022","Family","Reviewed: 20 July 2022","not happy","location","high waiting time for check in, waited an hour for the rooms to be ready, breakfast was average, no seatings available for dinner buffet, forced to go to. a different restaurant, no enough towels, ac didn’t work properly, and much more","Hotel response:","Dear Ms.Vani -Service from the Heart! -Thank you for taking..." -"Anusha","Canada","Superior Twin Room","9 nights ·","June 2022","Group","Reviewed: 14 July 2022","ROOMS & LOBBIES WERE NOT SMELLING GOOD","BREAKFAST WAS HAVING GOOD AND TASTY MENUS","COCKROACHES IN THE RESTUARANTS","Hotel response:","Dear Ms.Anusha, - -Service from the Heart! - -Thank you for..." -"Rohana","Oman","Superior Queen Room","4 nights ·","July 2022","Couple","Reviewed: 12 July 2022","Full of disappointment.","Breakfast was fairly good. Toilets are hopeless, smelling. A/C duck was leaking. I was accommodated in a room where the adjoining room was under renovation. I will not recommend this hotel for a guest to visit until renovations are over.","Hotel should not accommodate guests in the floor where renovations are carried out. Deadly dust may disturb the wellbeing of individuals, particularly those with medical conditions.","Hotel response:","Dear Ms.Rohana -Service from the Heart! -Thank you for..." -"Sumathe","Malaysia","Superior Queen Room","4 nights ·","July 2022","Family","Reviewed: 12 July 2022","Fantastic hotel with great staff","The hotel has beautiful lobby, restaurant. The staffs are very friendly and helpful. Overall it was a nice experience staying there.","","Hotel response:","Dear Ms.Sumathe -Service from the Heart! -Thank you for..." -"Rahul","India","Superior Queen Room","1 night ·","July 2022","Family","Reviewed: 7 July 2022","Disappointing","Under renovation property, be ready to hear lots of noises in room","","Hotel response:","Dear Mr.Rahul - -Service from the Heart! -Thank you for..." -"Moni","India","Superior Queen Room","1 night ·","June 2022","Couple","Reviewed: 12 June 2022","Worst","The service was worst & the checkin time was like 30-40 mins & the price communication wasn’t right. The price varies over the phone & in person, kindly avoid this hotel not worth at all.","","Hotel response:","Dear Mohan, - -Service from the Heart! Thank you for taking..." -"Hassan","United Kingdom","Superior Twin Room","2 nights ·","May 2022","Group","Reviewed: 13 May 2022","bad customer service","The customer service was terrible - they made mistakes with their paperwork and then did not apologise to us or offer any relief for our inconvenience…","","Hotel response:","Dear Guest -Service from the Heart! -Thank you for taking..." -"S","India","Accord Aristocracy Queen Room With 15% Off on Spa Services","1 night ·","April 2022","Family","Reviewed: 10 April 2022","Overall very poor","No proper welcome -Overall poor reception","Accommodation is not upto the mark.","Hotel response:","Dear Ilango -Service from the Heart! -Thank you for sharing..." -"Armstrong","India","Superior Twin Room","2 nights ·","March 2022","Couple","Reviewed: 26 March 2022","Bad","Nothing","","Hotel response:","Dear ARMSTRONG -Service from the Heart! -Thank you for..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Amarnath","India","Superior Queen Room","1 night ·","March 2022","Group","Reviewed: 20 March 2022","No cleanliness","Cleanliness","","Hotel response:","Dear Amarnath, - -Service from the Heart! - -Thank you for..." -"Sowmyan","Germany","Superior Queen Room","6 nights ·","February 2022","Couple","Reviewed: 6 February 2022","good location but a substandard hotel","the staff were friendly and the location ideal","the first room was next to a store room and was very very noisy. the second room reeked of cigarette smell and the manager and directors of this hotel seemed inept to address this. they didn’t even have the courtesy to address this issue and show their intent to fix the problem. money seemed the biggest motivation. will not be staying here ever.","Hotel response:","Dear Mr. Sowmyan -Service from the Heart! -Thank you for..." -"Bharath","India","Superior Queen Room","1 night ·","November 2021","Solo traveller","Reviewed: 22 November 2021","Below Average","Courteous Staff","The washroom (bath tub) is not clean, the AC is in the room needs constant adjustment, NO branded mineral water available in the room. At the restaurant for breakfast, 500 ml of Kinley water bottle was charged INR 108. If guest who are paying INR 4,000 for 24 hrs are not provided hygiene mineral water.","Hotel response:","Dear Bharath, -Service from the Heart! -Thank you for..." -"Dr","India","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","October 2021","Solo traveller","Reviewed: 1 November 2021","Pleasant","The mattress are very old and not having a standard of a 5 star hotel. -Buffet varieties (Break fast) doesn't seem to be worth. -Inshort not worth for money which i had spent.","","Hotel response:","Dear Dr.Premkumar, - -Service from the Heart! - -Thank you..." -"Suresh","India","Superior Twin Room","2 nights ·","June 2021","Family","Reviewed: 23 June 2021","VERY UNSAFE","THERE WERE MORE THAN 100 DOCTORS WHO ON QUARATINE IN THE SAME HOTEL. NOT SURE OF THE PATIENTS AS WELL. WE SHOULD HAVE BEEN INFOMRED ABOUT THE QUARATINED DOCTORS BEFORE WE OCCUPY THE ROOMS. DOCTORS WERE IN QUARANTINE TO SAFEGUARD THEIR FAMILIES, BUT WE DID NOT FEEL SAFE TO STAY WITH DOCTORS. THOUGH I AM HARSH ON THIS. YOU PLACE YOURSELF IN MY POSITION AND THINK,","","Hotel response:","Dear Suresh, -Service from the Heart! -Thank you for taking..." -"Lutchmeebye","Mauritius","Superior Queen Room","5 nights ·","November 2023","Family","Reviewed: 25 November 2023","Very nice hotel with all the facilities. We were upgraded upon arrival. That was great. Have a grea","Breakfast very good","","Hotel response:","Dear Guest, - - Thank you so much for your amazing 10/10..." -"Ponnampalam","Australia","Superior Queen Room","11 nights ·","April 2023","Couple","Reviewed: 11 April 2023","Very bad","Good","From the beginning we have bad experience -Courtesy car was cancelled at the last minute and we organised our own car -At the hotel they advised that we have minimal disruption due to renovation -However the noice level was too high. Western standard this disruption is very bad -They moved restaurant without proper notice and we need to search for it -The front desk women staff were rude and unhelpful -In short we had a bad experience","Hotel response:","Dear Ponnampalam, - -Greetings from Accord..." -"Mala","Singapore","Accord Aristocracy Twin Room With 15% Off on Spa Services","3 nights ·","January 2023","Family","Reviewed: 26 January 2023","Pleasant","Service by the staff was very good.","But hotel facilities were not in good condition. I had to change rooms becuz the rooms were old n run down. Quite disappointing for a 5 star hotel🤨","Hotel response:","Dear Ms. Mala, - -A warm welcome from Accord Hotels &..." -"Hemnath","India","Superior Queen Room","1 night ·","July 2022","Group","Reviewed: 3 July 2022","Passable","Food was tasty.","Need to really look on cleanliness, everywhere dirty room& toilets and even carpet in the corridor, staffs in buffet counter need to be proactive and customer oriented, all are very casual and had no service oriented mind. Specially Praveen was not bothered when asked to help with a glass of juice, when I asked he just said to another person who also was cool and not bothered, they are not committed to work, need to develop a lot. Checkin time to be faster.","Hotel response:","Dear Mr.Hemnath -Service from the Heart! -Thank you for..." -"Anonymous","Malaysia","Superior Queen Room","3 nights ·","August 2023","Couple","Reviewed: 25 August 2023","It’s a strategic place to stay and a comfortable one","It is clean and located close to the main shopping area. Staff was friendly","Staff lack on knowledge of places and check in long process and slow","Hotel response:","Dear Guest, - -A warm welcome from Accord Metropolitan!..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" -"Anonymous","Singapore","Superior Queen Room","4 nights ·","February 2023","Solo traveller","Reviewed: 9 February 2023","I enjoyed the stay except for renovation noise, old facility","the location, breakfast , size of the rooms are good and the staff are good -Raj kamal in the front office, Jai Ganesh of ES and the lady supervisor in the restaurant serving breakfast were very friendly and helpful","very old and needs to be renovated renovation is going on with drilling noise","Hotel response:","Dear Mr. Krishsun Sundar, - -A warm welcome from Accord..." -"Anonymous","Germany","Accord Aristocracy Queen Room With 15% Off on Spa Services","3 nights ·","August 2022","Couple","Reviewed: 20 August 2022","Very good","We stayed during our visit to Chennai. Apart from its nice location and proximity we were super impressed by the restaurant especially the South Indian dishes , the best we had this time. Special kudos to the manager Ramya and her team who made our stay pleasant and memorable . They organized special dish (Gotsu) on our request took care of us every day and made us feel the traditional South Indian hospitality . This leaves us with no choice but to visit again next year … would certainly recommend for travelers who want to enjoy the South Indian food and team Ramyas traditional hospitality to get a unique and perfect Chennai experience…","Little noisy due to construction work during the day","Hotel response:","Dear Guest, -Service from the Heart! -It was a pleasure..." -"Anonymous","India","Superior Queen Room","2 nights ·","January 2022","Family","Reviewed: 17 January 2022","Good","we always staying there when we are in Chennai","","Hotel response:","Dear Guest -Service from the Heart! -Thank you for taking..." -"Anonymous","India","Superior Queen Room","1 night ·","August 2022","Couple","Reviewed: 3 August 2022","got screwed up","nice setup","they were working on top of my room banging ' how could i sleep","Hotel response:","Dear Guest, -Service from the Heart! -Thank you for taking..." -"Anonymous","India","Superior Queen Room","1 night ·","February 2023","Couple","Reviewed: 17 February 2023","avoid booking here until restoration work is complete and food has improved","location","old rooms and facilities. restoration work in progress affects occupied rooms. very grand entrance and price tag, but nothing worth your time and money beyond that. food was nothing to write home about.","Hotel response:","Dear Guest, - -Greetings from Accord Metropolitan! - -Thank..." -"Anonymous","India","Superior Queen Room","2 nights ·","November 2022","Solo traveller","Reviewed: 10 November 2022","not as expected","location","front office check out staff","Hotel response:","Dear Guest, - -Thank you for reaching out to us with your..." -"Anonymous","India","Superior Queen Room","2 nights ·","February 2022","Couple","Reviewed: 20 February 2022","waste of money","no proper beds, small beds, no mats beside the cot it’s full cold , given valet parking but they parked outside of the hotel, waste of money, stayed 2 days given 2 half litre water bottle but it’s old one, not even kept 1 litre bottle","","Hotel response:","Dear Guest, - -Service from the Heart! - -Thank you for..." -"Anonymous","India","Premier Double Room With 20% off on Food and Soft Beverages 15% Off on Spa Services","1 night ·","June 2022","Group","Reviewed: 19 June 2022","not up to the expectations for 5 star hotel and money paid for it","it doesn’t feel like 5 star hotel","clean , pool ambience , room facilities looks very old","Hotel response:","Dear Guest, - -Service from the Heart! - -Thank you for..." -"Perinpasivam","Norway","Superior Queen Room","5 nights ·","March 2024","Family","Reviewed: 5 April 2024","Kjempe flott hotell, flinke ansatte","Personalet var kjempe hjelpsomme og jobbet hardt for å gjøre det bra. Vi oppholdte oss fra 26-30 mars. Og hotellet gjorde istand for oss veldig fort og var raske med å ordne ting. Vi var kjempe fornøyde med det.","Første rommet vi fikk hadde en dårlig lukt. Fikk nytt rom. Det var strømbrudd 3 ganger inne på rommet.","Hotel response:","Dear Guest, - - Hi there, thank you for bringing this to..." -"Jocelyn","France","Deluxe King Room","2 nights ·","March 2024","Couple","Reviewed: 23 March 2024","Excellent séjour en amoureux dans un hôtel majestique.","Ce sejour a été fabuleux. Le personnel a été aux petits soins à chaque instant et a fait preuve d'une gentillesse incroyable. Malgré les travaux de rénovation d'une partie de l'hôtel, nous n'avons pas subi de désagrément. La chambre était refaite à neuve donc impeccable et joliment décorée. Les restaurants sont excellents et d'un très bon rapport qualité-prix. L'emplacement est idéal en coeur de ville, très proche des lieux à visiter.","Le petit déjeuner est majoritairement continental et indien, moins de diversité pour le sucré mais ça nous aide à changer nos mauvaises habitudes.","Hotel response:","Dear Guest, - -Thank you for your review! We appreciate..." -"","","","","","","","","","","","" -"","","","","","","","","","","","" \ No newline at end of file