actions/actions.py

# This files contains your custom actions which can be used to run
# custom Python code.
#
# See this guide on how to implement these action:
# https://rasa.com/docs/rasa/custom-actions


# This is a simple example for a custom action which utters "Hello World!"

from typing import Any, Text, Dict, List

from rasa_sdk import Action, Tracker
from rasa_sdk.executor import CollectingDispatcher


class action_ReversePhoneLookup(Action):

    def name(self) -> Text:
        return "action_ReversePhoneLookup"

    def run(self, dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:

        dispatcher.utter_message(text="反查來電處理")

        return []
    
class action_CallReservationHotline(Action):

    def name(self) -> Text:
        return "action_CallReservationHotline"

    def run(self, dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:

        dispatcher.utter_message(text="預約或修改掛號處理")

        return []
    
class action_human_handoff(Action):

    def name(self) -> Text:
        return "action_human_handoff"

    def run(self, dispatcher: CollectingDispatcher,
            tracker: Tracker,
            domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:

        dispatcher.utter_message(text="其他處理")

        return []