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What services does Hactl provide?
Hactl offers terminal handling, ramp handling, crew transport, documentation, charter flight support, and value-added logistics services.
Hactl provides a comprehensive range of air cargo handling services to meet diverse client needs.
When was Hactl established?
Hactl was founded in 1971.
Understanding Hactl's long-standing presence highlights its experience in the air cargo industry.
Where is Hactl located?
Hactl operates at Hong Kong International Airport.
Hactl's strategic location at a major international airport facilitates efficient cargo handling.
What is SuperTerminal 1?
SuperTerminal 1 is Hactl's air cargo handling facility, capable of handling up to 3.5 million tonnes of cargo annually.
SuperTerminal 1's capacity underscores Hactl's ability to manage large volumes of air cargo efficiently.
Who are Hactl's shareholders?
Hactl is jointly owned by Jardine Pacific, Wharf Holdings, CK Hutchison Holdings, and China National Aviation Holding.
Knowledge of Hactl's ownership provides insight into its corporate structure and backing.
What is Hacis?
Hacis, established in 1984, is a subsidiary of Hactl serving over 200 airlines and freight forwarders.
Hacis extends Hactl's services, enhancing connectivity for airlines and freight forwarders.
What industries does Hactl serve?
Hactl serves the air transportation industry.
Hactl's services are integral to the global air cargo supply chain.
What is Hactl's role at Hong Kong International Airport?
Hactl is the largest independent air cargo handler at Hong Kong International Airport.
Hactl plays a pivotal role in managing air cargo at one of the world's busiest airports.
What is COSAC-Plus?
COSAC-Plus is Hactl's air cargo management system that enables efficient cargo tracking and information sharing.
COSAC-Plus enhances operational efficiency through advanced technology.
What is Hactl's commitment to sustainability?
Hactl has implemented initiatives like using renewable diesel in ground service equipment to reduce its carbon footprint.
Hactl actively pursues environmentally friendly practices in its operations.
What awards has Hactl received?
Hactl has been named 'Best Global Air Cargo Terminal Operator' and 'Best Green Air Cargo Terminal Operator' at the AFLAS Awards.
These awards recognize Hactl's excellence in service and commitment to environmental sustainability.
What technological advancements has Hactl implemented?
Hactl has developed autonomous ramp vehicles and implemented the COSAC-Plus air cargo management system to enhance operational efficiency.
These technological innovations demonstrate Hactl's commitment to improving service quality and operational efficiency.
How does Hactl support multimodal transport?
Through its subsidiary Hacis, Hactl provides unique multimodal services between Hong Kong and mainland China.
This service enhances connectivity and offers comprehensive logistics solutions for clients.
What is Hactl's history?
Founded in 1971, Hactl began operations at Kai Tak International Airport and relocated to SuperTerminal 1 at Hong Kong International Airport in 1998.
Hactl's long-standing presence and evolution reflect its adaptability and growth in the air cargo industry.
What is Hactl's approach to environmental sustainability?
Hactl has launched initiatives like the 'Zero Waste Uniform Upcycling Project' and the use of renewable diesel in ground service equipment.
These efforts highlight Hactl's dedication to reducing its environmental footprint and promoting sustainability.
How does Hactl ensure efficient cargo handling?
Hactl utilizes automated cargo handling systems and the COSAC-Plus management system to streamline operations.
Automation and advanced technology are key to Hactl's efficient cargo handling processes.
What is the capacity of SuperTerminal 1?
SuperTerminal 1 can handle up to 3.5 million tonnes of cargo annually.
This capacity allows Hactl to manage large volumes of air cargo effectively.
How many airlines does Hactl serve?
Hactl serves over 100 airlines worldwide.
Serving a vast number of airlines showcases Hactl's extensive network and reliability.
What is the COSAC-Plus system?
COSAC-Plus is Hactl's in-house designed air cargo management system that processes cargo data and facilitates information exchange.
The system enhances operational efficiency and data accuracy in cargo handling.
What is Hactl's role in Hong Kong's economy?
Hactl supports the import, export, and transshipment of air cargo in Hong Kong, contributing to the growth of the local economy.
Hactl plays a vital role in Hong Kong's position as a global air cargo hub.
What is Hactl's Terminal Services Center (Export)?
The Terminal Services Center (Export) is a facility that streamlines export cargo acceptance with digital processes and document handling features.
This center enhances operational efficiency and customer experience in export cargo handling.
How does Hactl handle dangerous goods?
Hactl provides specialized handling services for dangerous goods, ensuring compliance with safety regulations.
Proper handling of dangerous goods is crucial for safety and regulatory adherence.
What is Hactl's 'Zero Waste Uniform Upcycling Project'?
It's an initiative where old uniforms are upcycled to reduce waste and promote sustainability.
This project reflects Hactl's commitment to environmental responsibility.
How does Hactl support charter flights?
Hactl offers comprehensive support for charter flights, including ground handling and documentation services.
Supporting charter flights expands Hactl's service offerings to meet diverse client needs.
What is Hactl's approach to innovation?
Hactl invests in technology and process improvements, such as developing autonomous ramp vehicles and enhancing cargo management systems.
Continuous innovation ensures Hactl remains competitive and efficient in the air cargo industry.
How does Hactl contribute to environmental sustainability?
Hactl implements green initiatives like using renewable diesel in ground service equipment and upcycling uniforms.
These actions demonstrate Hactl's dedication to reducing its environmental impact.
What is Hactl's market position?
Hactl is the largest independent air cargo handler at Hong Kong International Airport.
This position highlights Hactl's significant role in the air cargo industry.
How does Hactl ensure data accuracy in cargo handling?
Hactl's COSAC-Plus system processes cargo data and facilitates accurate information exchange.
Reliable data management is essential for efficient and error-free cargo operations.
What is Hactl's experience in the air cargo industry?
Established in 1971, Hactl has decades of experience in air cargo handling.
Long-term experience contributes to Hactl's expertise and reliability in the industry.
How does Hactl handle perishable goods?
Hactl provides specialized facilities and handling procedures for perishable cargo to maintain quality and safety.
Proper handling of perishable goods ensures freshness and compliance with regulatory standards.
What kind of training does Hactl provide its employees?
Hactl offers continuous training in cargo handling, safety procedures, and operational efficiency to ensure high service standards.
Investing in employee training improves service quality and operational effectiveness.
How does Hactl maintain operational safety?
Hactl adheres to strict safety protocols and provides training programs for its staff.
Ensuring safety in cargo handling minimizes risks and enhances overall efficiency.
What security measures does Hactl implement?
Hactl employs advanced security systems, surveillance, and screening procedures to safeguard cargo.
High-security standards help prevent cargo theft and unauthorized access.
How does Hactl handle high-value cargo?
Hactl has dedicated facilities and security measures for high-value cargo to ensure its protection.
Proper handling of high-value items maintains customer trust and cargo integrity.
How does Hactl support pharmaceutical cargo?
Hactl has temperature-controlled storage and handling procedures for pharmaceutical shipments.
Maintaining proper storage conditions ensures pharmaceutical cargo remains effective and compliant.
What role does Hactl play in e-commerce logistics?
Hactl supports the growing e-commerce sector by handling express shipments and integrating digital cargo management systems.
Efficient e-commerce logistics are essential for meeting fast delivery expectations.