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BRANCH BANKING COORDINATOR Summary Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Education BBA : Banking 2015 Strayer University , City , State High School Diploma : College Preparatory 1999 Holly Hill Roberts High School , City , State Experience Company Name City , State Branch Banking Coordinator 04/2013 to Current Supervise and participate in daily operational functions of the branch's Teller area Ensure timely and efficient completion of client transactions Proactively manage the daily sales/quality referral process Assist HR with recruiting, interviewing, and selecting oncoming associates Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master Assist with Risk Management practices while being responsible for staffing and scheduling of branch Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM). Company Name City , State Guest Service Agent 04/2012 to 06/2015 Greets, registers, and assigns rooms to guests, while maintaining
confidential information as it relates to guest records. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with
accuracy. Responsible for cash drawer contents, transactions during shift, and
night drops as necessary. Maintains accurate records including cash flows, registration cards,
reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of
guests, and travel directions. Preferred
experience OnQ Software. Company Name City , State Service Manager II 07/2007 to 02/2012 Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions. Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service. Exhibited effective leadership skills in motivating teams to meet company goals. Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis. Company Name City , State Manager/Auditor 02/2004 to 06/2007 Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Supervised front desk staff. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Skills Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer
Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process
improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing | BANKING |
CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS Professional Summary To apply myself in a new and challenging position with a progressive organization for long-term employment. Organized, deadline-oriented, great attention to detail and work well under pressure. I have the ability to multi-task, work in a fast-paced environment and do whatever it takes to get the job done while maintaining a high level of professionalism. Having served as a point person for executive teams, senior management and sales teams make me an asset to any company. Core Qualifications MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 & AS400 ADP Payroll Software & PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program Skilled in Adobe Acrobat, Adobe Illustrator, Photoshop Knowledgeable in database programs such as ACT, Access, and Crystal Reports (MAS90) Extensive professional experience in client relations Experience CFO Assistant/Executive Administrator/HR Manager/CS June 2007 to Current Company Name － City , State Assisted CFO with quarterly, year-end financial reports, Profits & Loss on projects, A/P & A/R, Credit & Collections, Invoicing & Billing for RLE & NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level & NEI Industries, Inc., Superintendent Maintain all insurance requirements including, certificate of insurances, auto, property coverage, worker’s compensation, and bonds. Handled all DMV documentation for company vehicles, EZ-Pass, Tickets, violations, claims Establish and Maintain HR related employee functions including payroll process (70 employees, and subcontractors under 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising a high level of confidentiality. In charge of issue Prevailing wage certified payroll reports, and 1099 forms 401K Third Party Administrator, (Reconciliation of participant account at plan conversion, participant distribution and withholding verification, compliance testing, form 5500 preparation) IT Administrator, set up emails on Outlook & EarthLink accounts, set up GoToMyPC accounts, Install Scanners and assist with PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support and customer service for outside reps Assist entering customer’s proposals Distribute and confirm monthly commission statements. Controller/Administrative Assistant May 2005 to June 2007 Company Name － City , State Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D & B listing, cash disbursement In charge of petty cash & in-outgoing mail Update inventory and purchases, add customers & new vendors Receptionist duties, data entry and administrative functions. Office Assistant April 2006 to August 2007 Company Name － City , State Assisted Lawyers, Paralegals with some paperwork Answer phone calls, receptionist duties and administrative functions Updating customer’s list for the Department of Labor Billing and collecting payment from clients Preparation of files to be sent out to USCIS. Accounting/Administrative Assistant January 2005 to May 2005 Company Name － City , State Sales orders processing, Check customer’s credit history. Prepare customers’ invoices, purchases orders, and cash daily receipts. Prepare checks, accounts receivables, payables, and monthly reports. n charge in-outgoing mail and petty cash. Customer Billing Representative June 2004 to April 2006 Company Name － City , State Follow up with patients and their insurance when payments occur. Set up payment arrangements; monitoring payments, insurance verification. Charge patient by credit card, sent out itemized bill from hospital. Credit Representative October 2004 to December 2004 Company Name － City , State Processed new accounts’ applications and sales approvals. Researched customers’ account credit history. Administrative Assistant/Production Supervisor August 1993 to January 2000 Company Name － City , State Accounts Receivables and Payables, data entry and production reports. Assisted Bookkeeper; prepared time sheets and prepared checks for employees. Answered phones, prepared invoices, and responsible for outgoing mail. Education Associate : Applied Science Applied Science A.A.S : Accounting Berkeley College － City , State Accounting Certification in Computerized Accounting Dover Business College, Paramus NJ
Certification in Human Resources ADP Training City , State Certification in Excel II, Essex County College, Newark NJ
Certification in Customer Service and Problem Solving Essex County College － City , State Certification in Computerized Executive Secretary IDAT Institute, Lima, Peru Accomplishments Composed employee handbook & assisted standard operating procedures manual Composed Payroll Master Worksheet and 401K Contribution and Deduction Spreadsheet Leader in process improvement initiatives Conducted new hired employee administration trainings Conducted employee training of upgraded accounting software (Sage200). Interests Notary Public of Passaic County since 2007
*Member Volunteer of Girls Scout of Northern NJ since 2009 Languages Fluent in English & Spanish Skills Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent in English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end Additional Information NJ Notary Public of Passaic County since 2007
*Member Volunteer of Girls Scout of Northern NJ since 2009 | APPAREL |
ACCOUNTANT Summary Experienced, highly motivated work ethic, with results-driven professionalism, recognized for commitment to excellence, and demonstrates expertise in communicating and collaborating with, peers, and clients. Portrays excellent business acumen, and successfully provide accurate Accounts Receivables, Collections and Accounts Payable initiatives that achieves targeted company goals. Self-motivated professional, able to work independently or in a team environment, demonstrating broad based and transferable qualifications. Highlights Extensive knowledge of Microsoft Windows computer systems and Mac operating system. Proficient in Microsoft Office (Word, Excel, Power Point). Basic experience with QuickBooks Enterprise Solutions 9.0, Sage/MAS Software, Peachtree, and Microsoft Access. Account reconciliation expert General ledger accounting Flexible team player Experience Company Name January 2010 to November 2013 Accountant City , State Managed over 10 million per month in revenue. Accurately applied payments to vendor accounts. Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts. Successfully boosted collections from 40% to 90% within 2 years. Trained new and existing employees on all new procedures and computer programs. Ran monthly aging reports to compile billing statements for vendors for outstanding invoices. Utilize the following: HCFA (CMS 1500)/ICD-9/CPT/HCPCS Coding and UB-04 to prepare and submit claims for MLTC billing. Ensure claims are entered and submitted with 48 hours of receipt. Run A/P checks for vendor payment using an internal software RealWorld. Prepare A/P checks for signature. Responsible for running reports for month-end and year-end closing, reconciliation of the GL and journal entries. Insure office practices are in compliance with HIPAA regulations. Daily use of HHA Exchange, Santrax, Crescent programs. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Company Name March 2006 to November 2008 Accountant City , State Responsible for follow-up and explanation of AX, VI & MC credit card accounts and issue Debit Memos to travel agencies for all chargeback's debited to EL AL Israel Airlines. Handled large volumes of credit card disputes (Inquiries & Chargeback's) by communicating with the credit card department, travel agencies and passengers. Created an Excel database in order to update disputes log as they are solved. Assisted the supervisor with month end and year end close. Including but not limited to preparing and entering journal entries, running reports and reconciling airline tickets in the database. Reconciliation of accounts, such as, Airline Tickets, Personal Expense Accounts, Petty Cash Accounts and more. Created a company procedure manual and trained new and existing coworkers how to do the job according to the new procedures. Made sure that the department deadlines are met. Handled all aspects of reconciling general ledgers. Responsible for checking and paying all personal expenses to employees. Performed payroll for hourly employees using the ADP system. Company Name January 2003 to August 2005 Bookkeeper City , State Assist in accounts payable/accounts receivable. Maintain spreadsheets and records of store sales and expenses. Ensure proper handling of customer calls. Contact customers to collect money owed. Perform various administrative duties. Reconciled bank statements. Enter invoices. Company Name November 2013 to Current Accountant City , State Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Analyzed costs and revenues to project future trends. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for 11 subsidiary companies. Reviewed book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Post journal entries in MAS200, the company general ledger accounting software. Assisted management with preparation of month-end financial statements, cash flow statements, budgets. Company Name September 1999 to November 2002 Assistant Bookkeeper City , State Assist with payroll processing. Assist with accounts payable/accounts receivable. Prepare and verify bank deposits, balancing receipts and sending cash, checks or other terms of payment. Maintain organizations record keeping. Price or re-price merchandise as necessary. Handle merchandise returns and exchanges within company guidelines. Customer service, both on the sales floor and in assigned departments. Complete daily paperwork within company guidelines. Education City University of New York, Brooklyn College 6 2006 Bachelor of Science : Accountancy City , State Accountancy Kingsborough Community College 6 2001 Liberal Arts City , State GPA: Dean's List for Excellence in Academic Achievement at Brooklyn College.
Completed ADP Payroll Course. Liberal Arts Dean's List for Excellence in Academic Achievement at Brooklyn College.
Completed ADP Payroll Course. Languages Bilingual English /Russian Skills Account Management, accounts payable, accounts receivable, administrative, ADP, A/P, Bank Reconciliation, Basic, Billing, Closing, CMS, CPT, credit, Customer service, database, Debit, Fluent in English, GL, ICD-9, Invoicing, Mac, Medical Billing, Microsoft Access, Excel, Exchange, money, Microsoft Office, office, Power Point, Microsoft Windows, Word, Enterprise, operating system, Payroll, payroll processing, Peachtree, Coding, QuickBooks, reconciling, record keeping, Russian, sales, spreadsheets, Staff Training, supervisor, VI, year-end | ACCOUNTANT |
FREELANCE WEBSITE DESIGNER Summary Marine Corps trained leader and business development specialist. With an extensive background in many facets throughout the operational side of a business, I always seek out ways to assist and improve my teams training and overall performance. I have in 12+ years of experience in website development, internet research and seo, 4 years experience in purchasing, training, and supply chain control for the military, 15+ years in b2b/b2c sales, business loan brokering, and real estate investment training. I bring with me an impeccable work ethic, thanks to my time in the Marines, to ensure an exemplary outcome to all goals that my position requires. Experience Company Name City , State Freelance Website Designer 09/2012 to Current Specialized in cold calls to business owners looking for a web designer or online marketing manager for their businesses online presence and marketing necessities. Focused on sales for websites, and website development, logo designs, and online marketing services/materials on a remote independent contractor for hire basis. Cross selling of widget applications and installation assistance for current and newly designed websites, with tracking links for lead development and follow up. Sales and creation of ads, back links, marketing promotions on sites such as Twitter, Facebook, and Foursquare, and consistently generating new ideas to ensure above average marketing results. Over 10 years experience with internet based web designing, marketing, SEO, PPC, social media networks, and analytic research, as well online presentations, web research, email response handling and customer support. Company Name City , State Account Manager 08/2013 to 05/2014 Contacted Prime Military Defense Contractors, Contract Managers, Small Business Liaison Officers, Purchasing Managers, and Buyers on a daily basis. B2B development calls at an average of 150 outbound calls a day. Obtained Request for Quotes, Bids, and Information requirements for the procurement of capacitors, electronic components, semi conductors, hard to find parts, and commercial off the shelf items. Created and sent out mass marketing campaigns via email, social media, LinkedIn, and newsletter distribution. Developed ongoing business supplier relationships on a daily basis for the securing of future requirements. Signed the company up on a daily basis with 10 new supplier diversity portals for automated submissions and receipt of requirements. Company Name City , State Owner / Senior Business Consultant 04/2006 to 09/2012 Responsible for lead development through self generation of internet marketing campaigns, b2b cold calls, relationship development, live networking and referrals from sales. Reviewing of business credit standings and personal credit reports, as well as additional financial documents in order to properly obtain lines of credit for the businesses needs. Created professional relationships with lending institutions in order to accelerate the processing of the applications in a swift and efficient manner. Utilized proper demographic research in order to establish a target market for the promotions that certain financial institutions we lending for. Established a working network of lenders and brokers for lending submission through internet applications. Follow up calls for renewing loans and cross selling of additional products for the continuing relationship with current and past business owners and clients. Company Name City , State Senior Investment Advisor 11/2002 to 04/2007 Called current client list daily for cross sale of additional education training programs and collecting on current program balances. Selling additional trainings for students looking to advance their education, Sales for my department (9 sales reps) reached over $8.4 million in 2006. Collection responsibilities for outstanding balances owed on unpaid tuition's, Collections for my department (9 reps) in 2006 reached over $32 million. Traveled extensively to for presenting materials to students of higher level trainings in order to ensure up sells from current training and membership programs. Advising on all aspects of investment deals such as foreclosure, wholesale, lease options, owner financed, rentals, mobile homes, land development, for sale by owners, new construction, and rehabs. Fiscal Chief / NCOIC. Company Name City , State NCOIC 01/1997 to 01/2001 Training and development of future NCO's (Non Commissioned Officers) as well as assisting in the physical and professional trainings of all Marines within my unit. Negotiated prices, quantities, deliveries, and payments of merchandise from vendors on a worldwide scale. Prepared and presented daily, weekly, and monthly budgeting and accounting reports. Utilized various methods of payment for materials and services in order to accomplish tasks in a timely and cost effective manner. Resolved wide range of customer problems, applying diplomacy and assertiveness to fee and budget discrepancies. Management of SABRS (Standards Account Budgeting Reports System) Contract procurement of $350k annually. Provided logistic support for the squadrons on an international level. Pricing and cost analysis in the purchasing for the military requirements and mission accomplishment based on approved budget restrictions. Responsible for inventory tracking and materials accountability using electronic spreadsheets - (CMR - Consolidated Memorandum Receipts.) Education Associate of Science 2001 United States Marine Corps , City , State High School Diploma 1993 Cypress Lake High School , City , State Achievements Associates Degree with 2yrs credit towards Bachelors Degree Honorable Discharge Certificate of Commendation (3) Good Conduct Medal (1) Letter of Recognition (2) Meritorious Promotion (1) NCO of the Qtr for MAG 26. (1) Letter of Recommendation (1) Skills Accounting, bookkeeping, budget development, content development, customer service, database creation and maintenance, employee training, Microsoft Office, SalesForce, Zoho, Outlook, online networking. | DESIGNER |
STAFFING COORDINATOR Professional Summary An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees. Skill Highlights Event Coordination Microsoft Word, Excel, Power Point, Outlook, SharePoint BrassRing and Taleo Candidate tracking systems Training and experience in Infovision II, Retail Link, and Spectra
databases; used to analyze sales numbers and performance, and create
progressive goals for upcoming months. Professional Experience 07/2015 to Current Staffing Coordinator Company Name － City , State Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems. Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas. Point of contact for all Candidate Travel Questions. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll. Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry. Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America. 04/2013 to 06/2015 Staffing Coordinator Company Name － City , State Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad. Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems. Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives. Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare. Developed a process used to process last minute travel requests from Staffing Representatives. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes. Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience. Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes. Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems. Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry. 06/2012 to 03/2013 Staffing Coordinator Contractor on Assignment at Baxter Healthcare Company Name － City , State Partner with US Medical Products and BioScience recruiters by
scheduling interviews for candidates located in the US and abroad and
travel arrangements for domestic candidates while maintaining HR data
through BrassRing. Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives. Aid
hiring managers within the Research and Development, Regulatory, Sales,
Quality, and Marketing areas within the Medical Products and BioScience
Businesses of Baxter. Processed invoices and special payment requests for traveling candidates and tracked the progress to completion. Assisted
with maintaining new hire paper work, data entry, and audits of their
files to make sure all information has been provided for compliance
purposes. Work with Excel to create reports for Directors of HR
in BioScience to aid in understanding the number of open positions the
recruiters were working to fill. 08/2007 to 04/2012 Department Supervisor Company Name － City , State
Supervisor of the Women's Accessories
department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance
of the new and current associates that work in the department. Other department experiences were: Home
Department supervisor which included overseeing the commissioned sales
Window Department, Shoes Department, Children's Department, and Women's
Department. Key carrying supervisor that was also tasked
with securing the store at night and opening the store in the morning and
managing the associates to open and close the store at the same time. Handled many customer service issues that
were resolved to the satisfaction of the customers involved.
Successfully completed the Manager in Training
program for Sales Managers and above. Education and Training May 2007 Bachelor of Arts : International Business John Brown University － City , State International Business Community Service Junior Achievement Company Program November 2013-May 2014
Volunteered to help mentor students at Round Lake High School in the
Company program for Junior Achievement. We were the first group of
Baxter Employees to work with this program through JA. Helped to answer
questions as students created a business that they launched to sell
products to their school and their community. Led several classes where
we had to go over specific information for creating their business plan
and operating their business per the guidelines that were set forth by
Junior Achievement. Interests Kayaking, Swimming, Singing in Choirs at Church and in the Community Languages Intermediate in Spanish Beginner in Japanese and French Skills Administrative, Customer Service, Data Entry, Event Coordination, Merchandising, Networking, Reporting, Scheduling, Travel Arrangements Additional Information Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership. | HEALTHCARE |
DIRECTOR OF NATIONAL SALES- US. HEALTHCARE Executive Profile SALES AND BUSINESS DEVELOPMENT EXECUTIVE Successful in sales management and business development at the local, regional, and national levels. Hands-on manager with highly developed negotiation skills. Provide sound budgeting, financial, and forecasting management. Creative problem solver who drives revenue, resolves conflict, and consistently exceeds sales goals. Skill Highlights Leadership/communication skills Business operations organization Client account management Budgeting expertise Negotiations expert Employee relations Self-motivated Market research and analysis Customer-oriented Microsoft Family Products Customer CRM GPO and IDN targeting Vendor and Distributor Relations National Business Development Regional Business Development Local Business Development Forecasting C-Suite Executive Targeting Exceed Profit and Sales Goals Problem Solver Sales Management Core Accomplishments 45% Healthcare division growth in 2014 500% growth of Healthcare active business pipeline Developed, managed, supported sales budget that exceeded 20 million dollars Exceeded sales and profit goals by 40% plus in 2010, 2011, 2012, 2013, 2014 Grew Northeast Region into largest and most profitable territory in company 2012-2014 Largest territory margin increase in company 2012-2014 Took territory from 5 % under contract to 65% (highest % in company) 2012-2014 Highest new account margin in company 2013-2014 Multi-Year contest winner Professional Experience Director of National Sales- US. Healthcare March 2014 to Current Company Name － City , State Responsible for leading and overseeing all national sales functions for healthcare segment consisting of medical gases, maintenance/certification services, and durable medical equipment Develop strategies to improve customer experience while increasing sales margins within hospital, dental clinics, skilled nursing centers, medical equipment and healthcare services segments. Manage divisional budgets/P&L, forecasting, sales, supply chain management, strategic direction and business planning for national sales representatives and supply chain engineers Identify key strategic relationships with suppliers in medical equipment, medical gas supplies, maintenance and certification services, GPO and buying groups to increase margin and sales Created new healthcare sales verticals and channel sales opportunities Manage and develop regional, national, and local distributor relationships for healthcare segment Responsible for client related risk assessment, action planning, project development, and implementation Project manager of all new healthcare facility construction opportunities Developed all healthcare training and marketing material for internal and external personnel Prospect, assess, mentor, and develop all fortune 500 healthcare opportunities in Nashville and with top tier US national customers Train national sales team in all aspects of healthcare related sales material including proposals, product offerings, and consultative healthcare sales tactics Support day to day sales activities for all reps Develop reporting capabilities for customer dashboards and key performance indicators for healthcare division Developed systems, policies, and procedures for internal customer service and data entry staff. Present all major proposals to clients, negotiate pricing, review contracts, and define service expectations National Accounts Manager- Northeast Region June 2012 to March 2014 Company Name － City , State Industries serviced include hospitals, skilled nursing facilities, clinics, retail sporting goods, and industrial wholesale contractor outlets for medical/industrial/retail gases and equipment Responsible for overseeing all business development activity in northeast territory that included all customer activities, customer service, budgeting, forecasting, contract negotiation, and billing. Attained new business via campaign management, direct selling, prospect qualification, value capture analysis through consultative selling techniques Coordinated all internal company activities with external partners to deliver solutions to clients Managed and maintained relationships with key national and regional distributors Achieved highest customer service ranking within company Managed, developed, and maintained highest profit and sales territory for entire company that included top 2 industrial accounts, #1 retail account, and #1 hospital account. Maintained highest activity levels within company for meetings, proposals, and new business sold. Business Development Manager June 2006 to April 2012 Company Name － City , State Responsible for managing all aspects of engineering business development and sales for Delaware and New Jersey to medical device, pharmaceutical, industrial manufacturing, electronic manufacturing, and R&D organizations. (DuPont, Dentsply International, Siemens, W.L. Gore, Goodrich, Chrysler, General Motors, T.A. Instruments, FMC BioPolymer) Exceed weekly actively goals with 15 + meetings, 3 client lunches, 100 + daily cold calls, 100 self-generated leads Responsible for customer analysis, developing sourcing strategies, identifying screening requirements per customer, coordinating selection and compliance processes, identifying K.P.I. and initiating formal procedures for follow-up and client saturation /satisfaction Coordinate and manage all internal responsibilities for various internal departments Identify and build relationships with all key decision makers and influencers that include: Direct and Indirect Hiring Managers, Provide a consultative and results driven process to clients that is accompanied by continuous follow-up Education B.A : Marketing , 2006 Bloomsburg University － City , State Professional Training Karrass Effective Negotiating Seminar Linde Pro Sales Training Sales Performance International-Solution Sales Sales Performance Internal-Management Training Challenger Sales Training Completed Advanced Sales Training I Consultative Sales Training Situational Leadership I Behavioral Interviewing Training Advanced Lead Generation Techniques and Diversity Training | HEALTHCARE |
SALES Career Overview Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skill Highlights Time management Meticulous attention to detail Microsoft Office proficiency Invoice processing Travel administration Scheduling Self-starter Meeting planning Core Accomplishments Calendaring Planned all meetings and travel for CEO. Scheduling Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement Oversaw implementation of new phone system which resulted in more cost-effective service. Research Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes. Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Planning Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Experience Sales October 2014 to Current Company Name － City , State Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Freelance January 2014 to Current Company Name － City , State Arranged appropriate travel, visas, agendas, necessary contacts and country information.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Managed desktop publishing and proposal and memo typing. Executive Assistant
Executive Assistant February 2011 to July 2013 Company Name － City , State Sole assistant for Eastern half of North America Highly versed in linguistics, strategic writing and language. Composed marketing documentation in addition to territory-wide email Prepared and processed expense reports, enforced mandatory budget policies for sales account managers Simultaneously managed calendars of numerous executives Booked travel, both international & domestic Managed facility logistics, vendor maintenance Managed training classes ranging from 5 to 50 guests for McAfee's New York City office Staffed conferences held at the Jacob Javitz center in New York City as well as Las Vegas' boutique hotel The Venetian Planned and attended quarterly reviews in five regions across North America. Human Resources representative for New York City; conceptualized and placed into action a uniform on- boarding manual Fully versed in sales and operational data, forecasting Assisted, and more importantly was trusted, in details of personal matters. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as Executive Assistant to the national sales manager, marketing manager and senior product managers. Initiated and updated yearly dealer agreements and dealer applications. Approved travel expenses and reimbursement requests. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Supervisor June 2006 to February 2011 Company Name － City , State Oversaw staff ranging from 2-10 employees per shift Observed established trends to market purposefully, divided sales into micro-segments, in order to increase RTD sales Utilized revenue data along with environmental factors as primary source of research based upon direct contact with consumers. Education Bachelor's : Anthropology Hunter College － City , State Emphasis in Linguistics Skills Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements Additional Information LINKS http://www.linkedin.com/in/rachellascalla | SALES |
ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012
*Maintain golf carts and driving range Experience 03/2016 to 03/2018 Accountant Company Name － City , State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create and modify existing Excel documents Maintain and process payroll Maintain accounting system Perform month-end procedures and account reconciliations Create and modify existing journal entries Perform accounting data reconciliations and verifications Prepare and file 1099s, 941s, 940s, W-2s, and C-3s Pay payroll taxes every pay period using the Electronic Federal Tax Payment System (EFTPS) Roll over tax and fiscal years at year-end and perform all closing procedures Organize and prepare files for yearly audit. 06/2015 to 08/2015 Office Assistant Company Name － City , State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers for professors. 05/2014 to 08/2014 Assistant Company Name － City , State Maintain Excel spreadsheets. Education and Training Texas A&M Commerce December 2017 Masters of Science : Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor of Business Administration : Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts and driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year for exemplary academic performance in high school and maintaining 3.0 cumulative GPA in undergrad Zeta Zigga Zamma (20012 - 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) - Vacation Bible School helper Santa Gertrudis, Mexico (2006) - Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) - Prepping location for Army retreat, shared testimony with army men | ACCOUNTANT |
HR DIRECTOR Professional Summary Experienced HR Manager over 3 facilities with 10 years of proven HR experience in all areas of Employee Relations, Benefits, 401k Management, Payroll, EEOC, AAP, FAA/DOT, Workers Compensation & Safety. Core Qualifications Employee relations Benefits administrator Employment law knowledge Interviewing expertise Payroll expertise Manager coaching and training Staffing and recruiting professional Experience HR Director May 2005 to Current Company Name － City , State Onboarding, Hiring
& Recruiting
– Advertising, Staffing Agencies, On-line Applicant administration, Interviews,
Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job
offers, I-9 & E-Verify Administration, New Hire Reporting, HR & Safety
Orientation
Benefit
Administration
– Manages all aspects of benefits – Including new enrollment, changes & termination
for: Health, Dental, Vision, Life Insurance, Short Term Disability & Long
Term Disability coverage, Employee Assistance Program, Section 125 Accounts,
Employee Loan Agreements & Deductions, Uniforms, Audits, COBRA notification
& 5500 preparation for filing. 401k Administrator –Tracked New
Employee Eligibility, Established Quarterly Enrollment Meetings, Administered
Employee & Employer Deferral Calculations & Submissions, Loans,
Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings &
Plan Document Administration. Payroll – Administered
payroll law, reviewed & submitted weekly payroll, Managed all Garnishments,
Levies & Child Support Orders. Managed updates & changes to time
keeping system. Maintained Employee
Absence database for all personal, vacation & sick time. Company Communication - Employee
recognition awards, Employee notices via publications, Intranet postings &
e-mail.
FMLA – Administration of:
Initial Qualification Requirements, Employee notification via required compliance
forms, documentation follow – up with both employees and their physicians, days
away tracking & return to work notices. Temporary Help
Management
– Coordinated temporary workers with staffing company including: Placement of workers, pre-placement
documentation requirements, drug testing, background screen, safety training,
Time system set-up for both new and terminated temps & training sign-off as
necessary
Training System
Management
- Entered new employees, established job roles & groups, set-up training
courses, set-up training sessions & managed training reporting for complete
& incomplete training. Input
training completions, ensure training documents have been signed, scanned &
recorded both in software & in the employee's electronic training file. Annual Reviews – Initiated, tracked,
provided manager documentation support, reviewed all annual reviews for potential
liability issues, discussed difficult employee reviews with managers &
provided appropriate verbiage, prepared all personnel action forms for increases, retained all permanent records on file & apply/input all appropriate
increases.
Disciplinary Action
& Terminations
– Trained & assisted managers in proper documentation for verbal, written warning
& terminations. Prepared and reviewed
documents for disciplinary action. Advised on next steps in the disciplinary
process to ensure employer is in the best possible situation for termination if
necessary. Participated in and delivered disciplinary and termination notifications
to employees. Unemployment Administration – Responded to each
initial & on-going unemployment notification from WorkOne, gathered and submitted
evidence on company's behalf to defend against unemployment charges,
coordinated unemployment hearing documentation & parties involved in
hearing before an Administrative Law Judge.
Workers Compensation – Reported initial claim
to carrier, assisted employees as a First Responder to incidents, instructed supervisors of appropriate action during emergency situations, worked side by side with Safety Director on-
claims & follow- up appointments, coordinates light duty restrictions with
managers, records & tracks OSHA reporting information & assists in
preparing year-end audit reporting information, maintains confidential files
& advises on Indiana Worker's Compensation law.
FAA/DOT Drug
Screen Program
– Served as DER for Federal Drug Program, administered training, supervised new
employee compliance into program, conducted employee & manager
training, tracks quarterly & annual random drug screens, submit annual
MIS Reports, coordinated FAA audit every 2 years & monitored employee
follow-up program
EEOC
– Affirmative Action Plan – Administered mandatory
postings, filings, tracking & notifications for EEOC – AAP plan. Tracks
company additions, terminations & promotions for compliance purposes.
Provides annual reporting to TPA of all company workforce & all
applicants received along with their dispositions, Reviews plan for
compliance & submit annual EEO1 Report & Veterans Reports
Education Psychology Indiana University － City , State 1 Year of study Certificate : Human Resources Indiana University － City , State HR Certificate Professional Affiliations National SHRM Member Notary Skills processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing and sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end | HR |
AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional
technical teams to execute and deliver major technology initiatives using the Agile methodology and
Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams.
Expertise in gathering and translating requirements, leading scrum teams, and release management,
including owning the release management lifecycle for multiple applications across different
environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade
Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple
projects, identify interdivisional dependencies, encourage real-time team
collaboration, and develop streamlined workflows to expedite project submittal
reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year
acquisition and procurement needs based on project criticality and available
internal resources. Developed annual planning process to support capital improvement planning
activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based
platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience
Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate
Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in
collaboration with project team and subcontractors for each contract period of
performance. Tracked project level-of-effort and budget expenditures to enable the team to
deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from
project inception to completion. Tracked resource availability and allocate staff according to client priorities for the
project goals and timeline. Managed communication of project status, including risks, within the project team
and external to the project team. Gathered and communicated performance metrics and develop performance
reports. Identified and managed project risks, defined opportunities for improvement, and
worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events
to develop realistic work plans and release timelines for client-prioritized
workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and
corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and
configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with
the project team. Served as the primary point of contact with IT partners in deployment planning
activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to
meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development
team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning
with the project team. Captured and translated requirements to the development team via Jira,
Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and
production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish | INFORMATION-TECHNOLOGY |
DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional with an exemplary background in Healthcare IT.
Progressive leadership experience in Healthcare IT.
Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis.
Proactive leader with an excellent work ethic and commitment to exceptional customer service. Skills Graduate Assistant - Team Lead Lead implementation of Optical Character Recognition (OCR) system in Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x and 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 to Current Director of Applications City , State 400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT. Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan and implement new projects. Negotiation: Saved over $250,000 when purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants. EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow. Consolidating and eliminating redundant applications. Initially there were over 125 applications and systems, so far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit. Lead Team to prepare for MU stage 2 attestation. Currently leading Team to prepare for MU Stage 3 attestation. ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline. Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata). Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room. Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost. Company Name January 2012 to June 2013 Project Manager City , State 140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations. Project management, product evaluation and contract management. Saved over $75,000 by negotiating price when purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along with HIM Team and prepared project plan. Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system). Lead implementation of EHR in Cardiology department (CardiacScience Pyramis). Lead migration of interface engine (from HL7 connect to Summit Interface engine). E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech). October 2011 to May 2012 Healthcare IT Consultant Company Name January 2008 to September 2011 Program Manager Consultant State Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO. Served as a member of Corporate IT and Administrative Steering Committee. Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures. Managed $20M budget. Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems. Participated in monthly and quarterly Enterprise IT Governance meetings. Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget. As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects. Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions. Managed staff and budget 50 direct reports and up to 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams. Built strong IT Teams by mentoring, motivating and giving opportunity to grow. Worked closely with Regional IT Teams in consolidating applications and systems. Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System. Initially there were over 500 applications. Eliminated as many as half of those applications by integrating the systems and implementing best practices. With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System. Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital. Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations. Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services). Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions. Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System. Lead Enterprise wide data archiving and reports standardization project. Education and Training University of Nevada 2007 Masters of Science City , State Sri Ram Engineering College 2005 Bachelor of Engineering City , India Professional Associations Interests HIMSS NYC chapter member.
1 | Page Additional Information HIMSS NYC chapter member.
1 | Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow | HEALTHCARE |
PRODUCT AND WEB DESIGNER Summary My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative. I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways. The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer. My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence.. I am a visual designer with an aptitude for experimental projects. My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned. Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art. ~ Past and current students and clientele are primarily those listed here: Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art. Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills. The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5. Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers. Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art. Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients. Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design. Highlights Dedicated art professional with over 30 years of hands on experience. Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver Adept researcher and visionary, excellent at working with others' ideas Self disciplined, work well on own from home office. Prompt, positive, self-disciplined Able to work on more than one project at once Some HTML knowledge Microsoft Office Suite knowledge Advanced typography knowledge Corporate design - logos and branding Strong design sense Conceptual thinker Design strategist Experience with brochure and newsletter formatting Logo and business card photography and layout Photo enhancing Website enhancement Stationery and letterhead Creative and artistic thinker Self-motivated professional Resourceful researcher Quick learner Menu design using Adobe InDesign Project proposals Professional Associations Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District. Indimension, Inc., Asheville, NC Pat O'Hara Brewing Co, Cody, WY Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Irma Hotel, Cody, WY Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA Experience January 1995 to January 2014 Company Name City , State Product and Web Designer Created graphic materials for the company website. Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs. Determined styles, size and arrangement of illustrations and graphics. Assisted in developing and maintaining user-friendly websites. Translated prototypes and PSDs into launch-ready, pixel-perfect formats. Maintained site appearance by developing and enforcing content and display standards. Consistently adhered to all internal delivery schedules. Collaborated with a team of designers to offer improvements and direction on others' projects. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects Designed artistic signage for special corporate events.. Developed creative graphics that simplified complex messages. Worked with overseas factories to deliver polished final products. Contributed ideas during strategic and conceptual brainstorming sessions. Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales. Created concept mock-ups and banners for web and mobile applications. Created all communications collateral, including web pages, brochures and fliers. Prioritized graphic workload and effectively coordinated multiple projects. Supported production of various projects under tight time constraints.. Produced product and packaging for domestic and international markets. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. January 2005 to October 2013 Company Name City , State Food and Beverage Part-time in Food and Beverage business for 7 years. Very busy tourist hotel. In this business a person most be very organized, personable and energetic.. January 1990 to April 1995 Company Name City , State Graphic Designer Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions. July 1984 to June 1987 Company Name City , State Graphic Designer Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then. Education 1985 Colorado Institute of Art City , State , USA Advertising Design Associate of Arts Fine Art coursework Sculpture course Advertising seminars Computer and Art Design courses Public Relations seminar Studio Art courses Visual Communication course Graphic Design for Print Media focus Ventura College City , State , USA Illustration & Cartooning Studied with Chris Martinez, noted Illustrator, Caricaturist. Northwest College City , State , US History, Music, Education Online Adult education, not degree focused. Ventura College City , State , US Computer Science Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word. Personal Information Born Billings, Montana, Feb 8, 1961. Both parents fine artists, family of 5 siblings. American, caucasian Excellent health No children, only animals Long term relationship Live out in the country on 35 acre farm Valid id and US passport Registered voter in Wyoming My interests: When I am not working on the computer, I am painting pet portraits, painting furniture, creating clay and wood sculpture. I find everything an opportunity to be solve problems, and am always coming up with creative solutions. Love gardening and growing things, healthful creative cooking Love cats, horses, and my dog Love the ocean and warm climate Skills Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel. Highly skilled at product development from the envisioning, researching, making visual, and creating actual product. Working with other's ideas, and especially enjoy creating my own ideas into visuals. Have great organizational skills needed for freelance self employment Additional Information Professional Associations Indimension, Inc., Asheville, NC Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA | DESIGNER |
SR. MANAGER Summary Over twenty-five years Management experience in Vendor Compliance, Product Integrity/Quality, Customer Support/Sales and Business Office Management. I am a results-focused professional with the ability to manage multiple projects and meet deadlines in a fast paced environment. Specific expertise includes: quality assurance, strategic planning, handling of large customer accounts, office management, vendor billing and invoicing, purchasing and payroll. Highlights Exceptional Customer Service Skills Exceptional time management skills Adaptable Business and requirements analysis Experience 10/2008 to 07/2012 Sr. Manager Company Name － City , State Vendor Management and Product Integrity/Quality Responsibilities include: Partnering with Quality Assurance Team, Sourcing Managers, Buyers, Technical Design and Logistics to ensure packaging and garment labeling meet company requirements. Worked with vendor base of 200+ to ensure performance standards were in accordance with both FTC and CPSC regulations. Day-to-day direct communications with vendors and suppliers on all levels and assist with trouble shooting. Accomplishments: Implemented a new vendor website providing all company policy and procedures as well as educational tools. Implemented with the QA team a shared audit tracking report and disposition process. Implemented a Correction and Chargeback Policy for vendor Non-Compliance resulting in savings of $400k annually. 02/2005 to 10/2008 Sr. Manager Company Name － City , State Manage the Technical Design Department with a staff of two Managers and six Technical Designers. Maintained an annual departmental budget, provided daily and weekly productivity stats, streamlined efficiencies and set goals. Provide further training as needed on systems, guidance, discipline and support to direct reports. Developed and implemented a Standard Operating Procedure Manual to streamline processes. 09/2000 to 02/2005 Promotional Sales Manager Company Name － City , State Responsible for all promotional and up sell programs in an inbound call center. Programs include add-on sales, coordinates, gift certificates and in-house credit card programs. Manage and maintain an associate incentive budget of $120,000 annually while increasing sales. Created and implemented numerous successful associate incentive contests driving promotional sales up in each area. Trained and interacted live with associates on the floor to promote 'can do' attitude to sell. Increased efficiency in talk time and sales by providing "Tips of the Week" on selling and "Knowing Your Customer". 10/1998 to 09/2000 Manager of Customer Sales/Support Company Name － City , State Manage an inbound call center handling both sales and support. Oversee and managed a staff of 9 Supervisors with a total of 300 associates. Accomplishments: Increased acceptance rate of the private label credit card from 11% in a six-month timeframe through successful training, coaching programs and teamwork. This resulted in an annual savings of $2.7 million in credit costs. Increased sales of up sell items by 325% by assisting in implementing a training and coaching program. After implementation and consistent coaching, sales rose from $1.2 million to over $8 million annually. Project team member for implementation of a magazine subscriptions program, which resulted in incremental revenue of $360,000 annually. 09/1988 to 09/1998 Customer Sales/Support and Correspondence Supervisor Company Name － City , State Supervised a staff of 35-40 associates providing training, cross-training and coaching to ensure associates continue to develop in their roles. Monitored calls and provided feedback, progressive discipline, documentation and performance reviews. Provide daily support for senior management to expedite customer service inquiries for timely resolutions. Envisioned and implemented associate incentive programs to increase productivity and morale. Created and maintained various statistical/departmental reports. 01/1983 to 01/1988 Executive Assistant Company Name － City , State Sr. Managing Partner/Corporate Law. Assisted Sr. Managing Partner with managing the business. Interviewed prospective personnel; managed monthly client billing and scheduling. Education B.S : Business Administration Eastern Nazarene College － City , State Business Administration Burdett Business School, Boston, MA - Certified Legal Assistant Skills streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales and support, scheduling, teamwork, trouble shooting, Vendor Management, website Professional Affiliations Vendor Management Group Retail Industry Professionals Group Taunton Area School to Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association of Female Executives) | APPAREL |
FINANCE MANAGER Summary Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and financial reporting for private and public companies. Highlights Excellent analytical, communication and organizational skills. Demonstrate initiative, responsibility and follow through for "owned work" Strong attention to detail with the ability to multi-task. Self-directed critical thinker. Experience in SOX compliance and controls. Knowledge of business insurance. Experience in Sales and Use taxes, Payroll taxes and 1099 reporting. Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting. Protects organization's value by keeping information confidential. Experience Company Name December 2007 to Current Finance Manager City , State •Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source. •Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger. •Prepare GAAP to Statutory reconciliation by product and write commentary for variances. •Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management. •Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance) •Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures. •Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues. •Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions. •Ensure compliance with SOX regulations over internal controls. •Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis. •Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance. •Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days. •Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit. •Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day. Company Name February 2002 to December 2007 Accounting Manager City , State •Led monthly and year end close process, account analysis and financial statement reconciliations. •Assisted CFO in group consolidation, monthly variance analysis and operational reporting. •Reconciled inter-company, bank and credit card accounts. •Maintained fixed assets schedule and applied monthly depreciation expense. •Prepared journal entries for monthly accruals and re-classes. •Prepared annual schedules for external audits including the resolution of accounting and auditing issues. •Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions. •Negotiated annual merchant discount rates with credit card companies. •Prepared commission reports; approved T&E and weekly A/P selection. •Prepared and filed 1099s reports to Internal Revenue Service. •Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance. •Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives. •Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity. •Identified and applied technology related improvements to streamline business processes. •Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion. •Streamlined the banking process to increase cash flow for domestic and overseas business. Company Name April 1995 to February 2002 Accounting Supervisor City , State •Prepare weekly and bi-weekly in-house payroll for 300+ employees. •Prepared and Reconciled benefits plan reports and registered company for multi-state tax. • Prepared and filed weekly and bi-weekly federal and state payroll taxes. • Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources). • Reconciled and analyzed income statement and balance sheet accounts. • Reconciled bank and Inter-company accounts; and prepare and post journal entries. • Prepared weekly cash forecast and wire vendor payments. • Maintained fixed assets seclude and post expense. • System administrator, for Mas90/200 including, monthly module closing. • Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues. Education Rutgers University 2013 Master of Science : Accounting City , State , United States Anticipated graduation date: May 2013 Kean University Bachelor of Science : Accounting City , State , United States Computer Skills ACCPAC Plus, ADP, Aggreso, Business Works, Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products. | FINANCE |
SALES DIRECTOR Summary
To continue my career with an
organization that will utilize my management, supervision and administrative
skills to benefit mutual growth and success. Also, to offer my skills to your
company especially in the field of sales and to
grasp power to enhance my professional skill set in accordance with
organizational objectives.
Core Qualifications Budget & report writing skills Excellent sales and negotiation skills The ability to motivate and lead a team Excellent communication and 'people skills' Good planning and organizational skills The ability to work calmly under pressure Developing sales strategies and setting sales targets Compiling and analyzing sales figures Keeping up to date with products and competitors Sound expertise in sales Strong presentation skills Goal-oriented Strong networking skills Good judgement Good decision making Accomplishments -Added 35+ businesses to WaveFly powered by JMF Solutions, Inc. since January 2016. -Developed highly effective sales training strategies as Sales Manager. -Personally helped grow our company in revenue by 115% in a year and we made the INC 5000 list and magazine. -Recognized by our city as one of the fastest growing technology companies in revenue and I attributed to that with bringing over $300,000 in revenue in 36 month contracts since January 2016. -VMware Federal Specialization Certification -Lenovo Partner Certification -VMware Academic Specialization Certification Experience Sales Director 10/2015 to Current Company Name City , State JMF Solutions, Inc. is the full service telecommunications firm behind WaveFly Technologies which provides a seamless approach to all of your technology-based services by analyzing your specific needs and creating a custom, cost-efficient solution. My day to day duties included: Led sales calls with team members to establish sales and customer retention goals. Negotiated and closed 35+ contracts for companies which included all 36 month contracts. Worked with HOA's and MDU's and closed a 22 unit condo association with a 36 month agreement. C reated and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Helped grow our company to show a 115% growth margin over the last year. Also during this time I bid our services through USAC for E-Rate. I worked hand in hand with vendors such as Ingram Micro, CISCO, D&H etc. to work on the right price for us to be a competitive bidder. Store Trainer & Key Holder (worked through college) 07/2013 to 12/2015 Company Name City , State Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Trained all new staff in front of house and on all menu items food/drinks. Lead Bartender & Store Trainer (worked through college) 08/2011 to 07/2012 Company Name City , State Trained staff of employees for correct facility procedures, safety codes, bar codes, proper recipes and drinking safety. Increased customer attendance. Responsible for daily set up. Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours. Receptionist 09/2008 to 04/2005 Company Name City , State Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Attended business meetings and took meeting minutes. Education Nursing 2010 University of Mobile City , State , USA I attended University of Mobile program for Center for Adult Programs and Professional Studies Nursing. Bachelor of Science : Leadership & Cultural Studies 2015 University of Mobile City , State , USA I have a degree in Leadership & Cultural Studies with a minor in International Business: All 4 years of college I made the Deans List and graduated with a 3.5 GPA. My degree includes studies in philosophy, world politics, religion, and ethics. Emphasizes communication, critical thinking, and interpersonal relations skills. It is designed to build skills necessary for positions in human resources, management, counseling, and other service-oriented positions. The Bachelor of Science in Leadership and Cultural Studies develops proficiency in communication, critical thinking, and interpersonal relations. The emphasis in communication includes composition, the arts, logic, and counseling. Critical thinking involves studies in philosophy, world politics, and religion, as well as ethics, and psychology. Interpersonal preparation adds consideration of world conflict and its resolution, and investigations into traditions of leadership. Skills Sales Software: Ubersmith Desktop Publishing Software: Photoshop, Illustrator, HTML Cold Calling Achieving Results Customer Satisfaction Building Relationships Microsoft Office Microsoft Excel Planning Negotiation | SALES |
DIRECTOR OF PR & SOCIAL MEDIA Executive Profile Dynamic and results-driven Senior Public Relations Executive with
over 7 years of experience in impacting brand presence, performance and
profitability internationally. Strategic leader with notable success in
development and execution of public relations, marketing & social
media campaigns. Well-connected individual with an extensive global
network of editors, journalists, stylists, producers, talent agents and
fashion influentials. Well-versed in multiple social media platforms
with a proven track record of establishing social media presence. Areas of Expertise Media Relations Marketing Collateral Development Market Launches Strategic Planning & Execution Internal Communications Acceleration of Social Media Footprint Social Media Strategy & Execution Budgetary Planning Client Relationship Management Strategic Partnerships/Alliances Community Outreach Crisis Management Event Planning & Fashion Show Production Data Analysis Professional Experience Director of PR & Social Media 06/2015 to Current Company Name City , State
Lead the PR & Social Media
Strategy for the relaunch of dELiA*s, successfully repositioning the
company as a leading teen brand among its competitors. Managed critical sponsorship
opportunities for dELiA*s with Teen Vogue's Back To School Program, 5
Seconds of Summer Concert Series, BearPaw x dELiA*s free ads on the
Geoffrey Tron Screen in Times Square. Secured extensive Press &
Social Media coverage for dELiA*s November Catalog Cover: Teen wonderchef
and NY Times Cover Star, Flynn McGarry. Spearheaded and managed the PR
& Social Media Campaigns for Alloy Apparel that took critical market
share and social media footprint from Long Tall Sally as a leader in Tall
Women's Clothing in 6 months. Initiated the use of User
Generated Content (UGC)on each brand's website and paid ads, resulting in
a substantial increase in positive brand sentiment, brand awareness and
brand revenue Increased brand revenue for
both companies through social media efforts that amounted revenue 5 times bigger than
the initial investment. Created a brand ambassador program
for both companies that included a series of high-profile bloggers,
influencers and celebrities at no cost for each brand that served as a
continuous form of income and brand awareness Collaborated with E-Commerce
and Marketing to support and drive key promotions organically as
well as through paid media campaigns Provided in-depth data analysis
and social media reporting for each brand Managed budgets and made best
use of budgetary funds Managed an internal team of 3, an external PR agency, an external ad agency, 1 UGC management agency. Nurtured & cultivated strong
relationships with Fashion Directors, key Trade, Ad and Finance publications, Fashion Stylists and Bloggers in the contemporary and teen markets. PR Manager 02/2012 to 06/2015 Company Name City , State Primary Press Liaison for Foley+Corinna, Isabella Fiore, Snob Essentials, Charlotte Ronson, L.A.M.B.and NARR. Managed a staff of 4 employees for the development and execution of global public relations, event planning, marketing and advertising programs in the US and South Korea. Secured a continuous stream of high-profile celebrity, blogger, fashion influencer, TV, print and web placements for each brand. Secured strategic partnerships with the CFDA, Faberge's Big Egg Hunt,
Christie's, Studio in A School, Covet Fashion, Refinery29 Shops,
Celebrity Exotics, Lucky Shops, SpringNYC at no cost for the company. Seasonally collaborated with Seventh House PR, Factory PR, HL Group, Autumn Communications, Paul Wilmot Communications during event & fashion show production, West Coast initiatives and celebrity seeding opportunities. Initiated and lead the Brand Revival initiative for Isabella Fiore. Managed strategy around the launch of Foley+Corinna, Isabella Fiore and Snob Essentials with HSN. Played an incremental role Brand Strategy development, Marketing activation and Brand Extension Initiative. Responsible for all charitable initiatives. Assisted in the production of the Charlotte Ronson and L.A.M.B. fashion shows and presentations during NYFW. Served as the official company spokesperson. Account Executive 07/2011 to 02/2012 Company Name City , State Managed 8 client accounts (Jewelry, Accessories, Contemporary Clothing, Handbags, Denim) Secured numerous high-visibility product placements by maintaining close communications with major celebrity representatives/stylists, top editors, bloggers and high-fashion tastemakers. Brought in 21 new potential client accounts within a 2-month period Spearheaded and organizing partnerships/collaborations with charity organizations (Project: Camille Zarsky - Charity Water) Introduced a dynamic collaboration initiative and celebrity endorsements for up-and-coming designers Supervised social media activity for 3 client accounts Spearheaded Shine Media's international service outreach in Paris Produced a tangible increase in brand awareness and customer demand for each client. PR & Marketing Coordinator 09/2009 to 02/2010 Company Name City , State Handled all communications with press, media, stylists and celebrities. Researched and secured 12 luxury advertising partners. Covered shows and conducted interviews with designers during New York Fashion Week (September 2009). Negotiated new high-profile partnership opportunities. Public Relations Executive 01/2009 to 07/2011 Company Name City , State Managed all client accounts (Ready-to-Wear, Accessories, Lifestyle, Hospitality, Education. Secured the most magazine covers and celebrity placements in the history
of the agency (Beyonce, Rihanna, Taylor Swift, Vanessa Hudgens, Kelly
Clarkson, Scarlett Johansson, Paris Hilton, etc.) Wrote, formatted and disseminated key press materials (press and news releases, fact sheets, bios, newsletters). In charge of the agency's social media pages, website content updates and email newsletter. Actively seeked & secured new partnership and sponsorship opportunities (Swarovski, CFDA). Produced annual reports, new client proposals, new marketing and advertising material for the agency and its clients. Communicated daily with major national & international publications, newspapers, stylists and bloggers regarding sample requests and media placements. Fostered relationships and networking opportunities with colleagues, clients and media. Organized and produced Fashion Week presentations, launch events and press previews for a variety of clients. Managed the US press for the Inaugural Event of the Burj Khalifa Tower in Dubai. Public Relations Associate 08/2008 to 10/2008 Company Name City , State Assisted in all aspects of preparation and production of eight fashion shows during New York Fashion Week (Mara Hoffman, Alexandre Herchcovitch, Buckler, Sabyasatchi, Yigal Azrouel, Araks, Jeremy Scott, House of Holland) Preparation and execution of high-profile events and after-parties during Fashion Week Created daily and monthly Press Clips Updated Press, Trade and Media Contact Lists, Responsible sample trafficking and sample database. Public Relations & Global Communications Assistant 11/2007 to 05/2008 Company Name City , State Played a key role in the communications for the launch of Vera Wang's new advertising campaign in Greece. Assisted in the production of Vera Wang's Ready-to-Wear and Lavender Label fashion shows during NY fashion week (February 2008). Responsible for sample trafficking to publications (sending, monitoring and receiving samples). Created monthly credit reports. Marketing Intern 11/2007 to 04/2007 Company Name City , State Assisted during company presentations to new clients. Edited press and marketing materials. Communicated with high-end accounts and delivered brand assets as needed (Barneys, Selfridges, Harvey Nichols, The Mandarin Oriental). Handled all sample requests. Education Master of Science : Marketing 9/2006 UNIVERSITY OF BATH City , United Kingdom Bachelor of Science : International Economic & Political Studies 9/2005 UNIVERSITY OF MACEDONIA City , Greece Minor: Political Studies and Diplomacy ? Thesis: The Phenomenon of Brand Extension of International Luxury Brands ? Model of United Nations (MUN) - General Assembly UN (2014) - Supreme Court of The Hague (2013) Languages Greek - Native, English (US Resident) - Fluent (Proficiency of Cambridge, TOEFL), French - Fluent (Sorbonne I), Spanish - Intermediate (Basico), Japanese -Beginner (1 year) Technical Skills MAC OS, Microsoft Office, Word, Excel, PowerPoint, Outlook, Photoshop,Cision, Fashion GPS, Social Annex. | APPAREL |
CUSTOMER SERVICE REPRESENTATIVE Summary Recognized for being able to promote exceptional results and productivity from a team of individuals. Six years experience within
Contact Center Operations, supervised teams of 20 up to 100 employees. Extensive experience within the Contact Center Operations environment, including daily communications with all levels of leadership supervisor, management. Recognized for ability to multitask and excel at any task assigned, analytical and organizational skills. Skills Microsoft Office Verint Siebel RTA Avaya Operating Systems Vista Windows 7 Windows 8 Windows 10 Experience 08/2015 to Current Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 09/2014 to 07/2015 Customer Service Supervisor Company Name － City , State Provides supervision and leadership to a team of 20 to 60 customer service representatives and through the various
communication channels within operations (telephone, e- mail, written correspondence, and web-chat). Met contract specific
goals/objectives as required
Extensive experience with the Healthcare Marketplace
Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work in the completion
of assigned projects and departmental goals
Maintain daily reports regarding adherence, service level, and staffed hours to assure CSR's and team are meeting contract
and department goals
Assume leadership responsibility for floor management (including agent placement), department tasks, and contact center
incentives
Work closely as a team with CSR's, other supervisors, customer service managers, and senior site managers within
operational areas of the contact center
Complete and deliver employee performance appraisals on a monthly and yearly basis and corrective actions as needed
Interviewed and hired qualified candidates for CCO customer service representative as well as performed substantial
portion of recruitment for new hire employees (including advertising and job fairs)
General Dynamics Information Technology. 10/2013 to 09/2014 Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining
a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 06/2011 to 10/2013 Customer Service Representative Company Name Handled 100 calls a day while being able to multi task and provide accurate information to the consumers while maintaining a
high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints. Practiced Conflict Resolution, refer unresolved customer grievances to designated departments for further
investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Education and Training 2013 Associate of Science : Psychology Eastern Kentucky University － City , State Skills administrative, advertising, Avaya, budget, coach, Conflict Resolution, Prepare contracts, clients, customer service, dispatching, e- mail, forms, Information Technology, Inspect, ISO 9001, leadership, materials, Microsoft Office, Operating Systems, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, Siebel, supervisory, supervision, telephone, Time Management, Vista, written | INFORMATION-TECHNOLOGY |
VISUAL ARTS TEACHER Summary Art education professional driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. Highlights Rated Master Teacher NAEA member, TAEA member Multi-media instruction Committed to cultivating student leadership
Excellent classroom management Social media savvy Traditional fine art skills 15 years experience in art education
Lesson plan development
Detail-oriented Accomplishments January 2017-Led 200 adults and students in art installation in Chiang Mai, Thailand. Featured in local and international art exhibitions.
Judging numerous state and regional art meets
SBISD Volunteer of the Year 2010 (Mentor)
Texas Association of Private and Parochial Schools- State Art Meet Director
NAEA chapter sponsor
Deans List 2 semesters Rated Master Teacher in public school system Group Exhibitions 2014 IMAGO-Redemption, juried exhibition, Houston, TX 2014 18 Hands Gallery, juror Jay Hill, Houston TX 2014 Monumental Metal Works, Riddle Gallery, Bryan, TX 2015 8th Annual Cameo Emerging Artists Exhibition, Baytown, TX 2015 Kuntsthaus, Artist in Residence Exhibition, Salzwedel, Germany 2015 Under the Radar , curator Sally Sprout, Williams Tower Houston, Tx 2016 Holiday Group Exhibition, Samara Gallery, Houston, Tx 2016 Rising Eyes of Texas, prize juror-Anna Stothart, Rockport Center for the Arts 2016 IMAGO-In His Name, juried exhibition, Houston TX 2016 Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx 2016 TeaPlusArt, juried exhibit by Clayhouston members, Houston, Tx 2016 The Jung Center, Spirit and Matter, juried exhibit, Houston, Tx 2017 Hardy and Nance Studios, Black and White exhibit, Houston, Tx 2017 Donum Gratia, Juried, Houston, Tx Experience Visual Arts Teacher 02/2011 to 05/2014 Company Name City , State Challenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectively with students from diverse backgrounds. Inspired students to translate their academic interests into the real world by taking positive actions in the visual arts. Served as faculty sponsor for NAHS student club. Introduced students to the concepts of college writing. Advanced Art II and III and Digital Design http://swh.springbranchisd.com/ Visual Arts Teacher 08/2010 to 02/2011 Company Name City , State Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. http://hhsep.com/. Visual Arts Teacher 07/2009 to 01/2011 Company Name City , State Founding Member of Christian 501(c) 3. Organized and presented weekly hours of visual art hands-on activities. Designed and created daily lesson plans for activities. http://www.newspringcenter.org Visual Arts Teacher 02/2008 to 02/2009 Company Name City , State Implemented lesson plans focused on age and level-appropriate historical art lessons. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. http://www.cityartworks.org/ Visual Arts Teacher 02/2000 to 02/2006 Company Name City , State Initiated Award Winning Art Program
http://www.faithwest.org/. Designed lesson plans focused on age and level-appropriate material. Developed, administered and corrected tests and quizzes in a timely manner. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. http://www.faithwest.org/. Founding member of 501(c) 3 Vice Chairman 2010 and Board Member 02/1995 to 02/2011 Company Name City , State Formulated policy, drafted mission statement, Initiated website
Volunteer high school teacher http://www.cfmhouston.org/ Architectural Model Builder/Project manager 01/1981 to 05/1984 Company Name City , State Oversee construction of large scale architectural models. Education Master of Fine Arts 2016 Houston Baptist University City , State , USA Texas Art Education Conference Yearly Graphic Design Course 2013 Kansas City Art Institute City , State , USA Advanced Placement Certificate 2006 Rice University City , State , USA Studio Art Bachelor of Science : Art Education 1980 University of Wisconsin City , State , USA Skills Word processing programs, Photoshop, Mac and Windows proficient Enthusiastic people person Advanced problem-solving Great organizational skills Excellent classroom management Classroom community involvement Personal Interests Traveling-Trips to 16 different countries Studying the different genres of art Biking Hiking
Scuba Reading Bible study and visiting art galleries. Married 36 years with 2 married
children | ARTS |
ACCOUNTANT Summary Experienced, detail-oriented Accountant who effectively manages multiple projects, and possesses superior
organizational and communication skills is seeking a challenging position. Skills Billing and Collections MS Office Suite Accounts Payable Accounting software Accounts Receivable Written and Verbal Communication Skills Job Costing Journal entries Reconciliations Pivot Tables Notary Commissioned Experience Accountant Sep 2012 to Current Company Name － City , State Promoted from Account Clerk to Accountant. Performs General Ledger reconciliation. Trains new employees on accounting principles and company procedures. Creates periodic reports comparing budgeted costs to actual costs. Weekly draw down cash from the State of Missouri utilizing the Financial Reporting System. Facilitates Accounts Receivable, including billing and collections. Processes Accounts Payable using Sage software. Manages many budgets for several grants, awards and contracts. Documents fiscal procedures and revises SLATE's fiscal manual as needed. Forecasting for several programs and departments as requested. Administrative Assistant Jun 2006 to Jun 2011 Company Name － City , State Managed office supplies, vendors, organization and upkeep. Cash management for various projects. Managed school picture program. Managed parking tag program. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Facilitated the changes to the student handbook each year. Implemented the staff and student ID program. Accounting Manager May 2005 to Jun 2006 Company Name － City , State Processed and reconciled Accounts Payable. Processed and reconciled Accounts Receivable including deposits. Facilitated all Billing and Collections. Maintained integrity of general ledger, including the chart of accounts. Filed tax returns and prepared governmental reports in compliance with strict standards. Generated financial statements and facilitated account closing procedures each month. Analyzed and researched accounting issues to improve accounting operations procedures. Performed cost analysis as needed. Administrative Assistant And Billing Specialist Jan 1997 to May 2004 Company Name － City , State Accurately performed billing for three departments. Facilitated collections for all delinquent accounts. Set up new accounts including credit requests. Created account merge and billing process for IESI after they bought several small companies, facilitating
a smooth merge of all companies. Performed complete payroll including payroll taxes. Managed the accounts payable and accounts receivable. Reconciliation of vendor statements. Education and Training Associate of Applied Science , Accounting St. Louis Community College － City , State Accounting Honors Project Completed in Financial Accounting Skills accounting, Accountant, Accounting software, accounts payable, Accounts Receivable, Billing, budgets, Cash management, closing, contracts, draw, cost analysis, credit, Financial Accounting, Financial Reporting, financial statements, Forecasting, General Ledger, grants, Job Costing, MS Office Suite, office, payroll, Pivot Tables, Processes, recording, Sage, taxes, tax returns, Verbal Communication Skills, Written | ACCOUNTANT |
SALES ASSOCIATE Professional Profile Reliable Sales Associate experienced in retail sales, well trained in product placement and merchandising. Extensive experience in inventory management and shipment processing. Knowledgeable of the fashion industry, including current trends. Enthusiastic, trustworthy and fashion-savvy; with proficiency at building positive relationships with new and existing customers by offering superior customer service. I am proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker, friendly, knowledgeable and persistent team player, always pushing the people around me to do that extra step. Along with retail, I have worked in the culinary field as an important aspect to the restaurant, being rewarded with promotions due to hard work and dedicated time. Qualifications Merchandising Stocking Retail Sales Credit card Transactions Meeting Sale Goals consistently Documentation familiarity Accurate money handling Sales expertise Customer oriented Verbal/written communication Active listening skills Upselling Strong interactive skills Internet marketing Social and new media Point of Sale (POS) system operation Passion for customer satisfactions Cash register familiarity Inventory control Outgoing personality Team-player mentality Experience Sales Associate 01/2016 to 05/2016 Company Name City , State Priced merchandise, stocked shelves and took inventory. Maintained established standards, including window, sales floor and promotional displays. Operated cash register for cash and credit purchases. Completed all point of sale opening and closing procedures, including counting contents of the register. Educate customers of the brand to incite excitement about the company's missions and values. Cleaned and organized the store Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Hostess/Server 07/2015 to 01/2016 Company Name City , State Greet people Take orders Preform side jobs (ex:clean tables) Answer phones and anywhere else I was needed by staff momentarily. I was promoted from food runner to hostess and then to a server over the year I've worked there. Listened to customer needs Completed purchases with cash, credit and debit payment methods. Trained new employees Skillful on promoting food items Sales Associate 05/2015 to 11/2016 Company Name City , State Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls professionally with knowledgeable responses. Developed and executed sales promotions. Provided knowledge on product and service information. Maintained up-to-date knowledge of customer buying habits. Crew Member/ Assistant 01/2013 to 07/2015 Company Name City , State Organize desks and work areas. Inventory Cut lawns, trim hedges, Blower work Filing work and setting appointments Using computer programming Excel to input management information Listened to customer needs and preferences to provide accurate advice. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits. Education Plantation High school City , State , USA Graduate in August of 2016 Affiliations CPR & AED certified & SERVSAFE certified Personal Information I work very efficiently around people, or stressful situations. I am friendly and easy to get along with; I enjoy positive environments and I like to add a positive tone to any surrounding environment. Authorized to work in the US for any employer. Awarded in ServSafe 2015, passing the National Exam when the exam was provided to culinary students 3&4 at my school. I also participate in the Culinary club from August 2014 to 2016. Along with the Key club from November 2015 to 2016 (Community service club, working most of the time in no profit areas). Also joined a Fashionista from 2014-2016, group which we went to around to organizations donating old clothes and accessories. After my extensive participation and planning I was promoted to President of the Club. Skills Cashier, Filing, Inventory, Leadership qualities, People skills, Tables, Team work, Answering phones, Good People Skills, Lead by example mentality Meeting Retail Goals efficiently. | SALES |
GRAPHIC DESIGNER Summary I am a hardworking and multi-talented individual who loves to design, play sports, and learn. I am always up for a challenge and look forward to always striving to become better. Highlights Microsoft Office Suite Adobe Photoshop/ InDesign/ Illustrator MAC/Windows OS CorelDraw Software Photobench Software Photography [Nikon, Canon] Creative and artistic Self-motivated professional Quick learner Time management Experience 10/2015 to 01/2016 Graphic Designer Company Name - City , State Photographed new cellphone cases using Photobench Software and a Canon camera. Edited the photos using Photoshop and applied over one thousand designs photoshopped onto the cellphone cases. Create various images for the website as well as web banners. Fulfill cellphone case orders on CorelDraw, applying the right design for each order. 10/2015 Bartender Company Name - City , State Tended the bar at the tournament for private companies who rented out cabana spaces, made sure all the guests enjoyed their time as well as provided non alcoholic and alcoholic beverages. Ensured the bar table was clean at all times, as well as kept the bar stocked with all available beverage options. 08/2014 to 04/2016 Athlete - Retail Associate Company Name - City , State Deliver a premium consumer experience by demonstrating the expertise of Nike products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals. Unloaded deliveries and processed incoming products to be directed immediately to the sales floor. 09/2013 to 01/2014 Restaurant Hostess Company Name - City , State Greet incoming and exiting guests with Forbes Five Star customer service guidelines and take down information for the parties. Answered incoming phone calls on a multiline telephone, answered questions and directed their calls accordingly, as well as taking down reservations for guests. Monitored the open tables and seated guest accordingly, helped servers when needed by passing out menus to all guests, transferred guests from the bar to a table and served them their beverages. 07/2013 to 07/2015 Design Guide Company Name - City , State Guided interested buyers through the showroom floor. Answered questions about furniture items, prices, and the company. Took tentative orders on items interested in on an iPad. Worked with individual designers as well as retail companies, partnering them with their appropriate sales agent over that specific territory. 03/2013 to 09/2013 Lifeguard Company Name - City , State Provided professional and courteous service to each guest. Daily responsibilities included maintaining a safe and pristine pool deck environment, set up of the pool deck before the pool opens to guests and c ompleting a breakdown of the pool each day asthe pool closes. 05/2012 to 10/2012 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all Aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Completed opening and closing duties as well as mid-day shifts. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. 06/2010 to 08/2011 Pool Manager Company Name - City , State Maintain fellow staff members and assure that they were on task. Create staff schedule, lesson assignments, and conduct in-service trainings. Have ample knowledge in First Aid, CPR, and Lifeguarding/Water Safety Instructor skills. Ensure patron safety as well as the safety of all my staff members. Cash handling and Registration operations 11/2007 to 08/2011 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. Responsible for safeguarding the lives of the swimmers in the water. 06/2007 to 06/2007 Chevrolet Model/Representative Company Name - City , State Representative who would tend to customers needs and questions. Interest them in taking surveys on computers to obtain free merchandise by Chevrolet. Education and Training 2015 Bachelor of Arts : Graphic Design University of Nevada Las Vegas - City , State , USA Dean's List Honor for Fine Arts Recipient of UNLV's Alliance of Professionals of African Heritage Award Recipient of UNLV's GraduAsian for Asian & Pacific Islanders Award 2015 Bartending National Bartenders School - City , State , USA Completed the Course Study and passed the required test in: Mixology, Product Knowledge, Wines Customer Service, Comping and Gaming Jackpot Payouts 2014 Online Intern : Graphic Design YHM Magazine - City , State , USA Create advertising flyers for Open Casting Calls Create business card design for the company 2009 High Honors Diploma Las Vegas High School - City , State , USA 4.6 GPA High Honors Graduate Scholar Athlete Award Presidents Award of Educational Excellence ? Volunteer Convoy of Hope Las Vegas, NV 2014, 2015 Convoy of Hope is a faith-based, nonprofit organization with a driving passion to feed the world through children's feeding initiatives, community outreaches and disaster response. | DESIGNER |
ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.” (Matt.28:19-20, NIV) The Example: "just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many." (Matt. 20:28, NIV) The Commitment: "So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law." (Gal. 5:16,22, NIV) The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ. The commitment to serve to your fellow man is the responsibility of every Christian. Experience 08/2013 to Current Assistant Boy's Basketball Coach Company Name - City , State Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. Track player improvement and make necessary player changes to best support team position. 06/1987 to Current Co-Founder and Coach Company Name - City , State Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all. Mission: To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families. Coaching Recruit student athletes to play basketball, schedule games, and improve athletes playing skills. Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. 12/2007 to Current Bank Examiner Company Name - City , State Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for FDIC insurance requirements. 07/2000 to 12/2007 Assistant Professor of Kinesiology & Sport Management Company Name - City , State 1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management. 4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field. 3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing. 4723 KSM Facility Management a study of theories and practices of facility management. Advisor of Sport Management is assisting students in scheduling and setting educational objectives. 01/2000 to 01/2003 Head Men's Junior Varsity Basketball Coach Company Name - City , State Coaching, Team Management, Recruiting. 01/1999 to 01/2000 21st Century Site Coordinator Company Name - City , State Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools. Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment. Scheduling activities for student and managing a small workforce of hired vendors and district employees. 07/1997 to 06/1999 Head Men's Basketball Coach Company Name - City , State Coaching Make and execute precise decisions both on and off the court in a quick and timely manner. Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief. Team Management Managing and controlling a budget, along with managing and controlling athletic equipment. Scheduling games, practices and developing practice agenda. Recruiting Calling, watching, and hosting players on campus. 07/1997 to 06/1999 Head Men's Soccer Coach Company Name - City , State Coaching, Recruiting. 07/1994 to 06/1997 Men's Assistant Basketball Coach Company Name - City , State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master of Science : Management
Southern Nazarene University - City , State Management Organizational Communication, Managerial Economics and Ethics 1994 Bachelor of Science : Accounting Southern Nazarene University - City , State Accounting 1989 High School Diploma : General Star Spencer High School - City , State Skills Coaching Teaching Managing Serving | BANKING |
BUSINESS OFFICE MANAGER Professional Summary To obtain a full time position in Healthcare Environment where my 16 years of experience in the area of healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources and Employee Management will be an asset. Licenses Bachelor's of Science in Health Administration , Certified Medical Billing Specialist Health Information Management Certificate Certificate in Electronic Medical Records Medical Office Admin Certificate Skill Highlights Microsoft Word and Excell, Medisoft Billing Software, CAD, ARCommand -Billing Software Medicare/Medical and all other Insurance/Private Billing. Advanced knowledge in HMO and Managed Care, Computer literate, quick and easy learning skills, Able to work under pressure. Excellent Organization Skills, Team Leader.
High Typing Skills minimum of 70 + wpm.. Excellent Communication, Spelling, and Writing Skills High skills in business management and knowledge of supervising employees. Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Extensive anatomy/physiology knowledge Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Neurology billing expertise Certified coding instructor CPT and HCPCS coding Internal medicine billing HIPAA compliance Medical billing software Strong planning skills Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience January 2009 to Current Company Name City , State Business Office Manager Employee Management New hire training Hiring/ Termination Verbal and Written Notices Writing and implementing department Policies Management of Employee task assignments/follow-ups Customer Service for Patient Accounts Management Medicare and Medi-Cal, Insurance Appeals and Grevences Hearings with the State and Federal Judge CMS Updates and guidelines/trainings Setting individual employee Goas/Achieving Overseeing Patient Accounts to control Accounts Receivables Managing and overseeing Medical Records/Archived records to keep compliance CPT, HCPCS Coding Keeping employees updated on HIPPA Compliance Providing ongoing training and continuing education to my department employees Overseeing Accounts Receivables Working with Law Offices on Subpoena Requests Maintaining department accuracy and cash flow of the company January 2008 to January 2010 Company Name City , State Healthcare Administrator Working closely with the President and the Vice President City and County Licenses, Applications, Updates of Ambulance Vehicles adding/removing. EMT background check, DMV pull notice requests Making sure Employee files are updated with licesnses and necessary documents at all times Managing the Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts and Proposals Writing Company policies Updating the staff on HIPAA compliance Checking EMT paperwork to make sure they comply with the law Follow up with Dispatcher on calls Checking Dr's Orders for ambulance transportation of Dialysis Patients to make sure they qualify for the service. January 2000 to January 2008 Company Name City , State Business Office Supervisor Supervise the staff of Billing Department Bookkeeping Making sure everything is done by deadlines Follow up with staff to check completeness of their tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts with all Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled all the billing for 5yrs of two companies by myself Coding CPT and ICD-9 HCPCS Attending Medicare/Medi-Cal workshops and Updating of the Billing System. Writing Letters for Doctor's regarding patient's Medical Necessity to use Transportation/Ambulance Services Filling out Justification Forms w/medical necessity for Doctor's to sign for our dialysis patients and other non emergency calls. Making Justifications Forms for Medical Necessity on Excell Excellent knowledge in Word, Excell, ARCommand, TIS, Medisoft and other Billing softwares Overall Supervision of Ambulance Billig Department. Education and Training 6/13/2009 University of Phoenix City , State Bachelor of Scianence : Health Administration Health Administration 2005 LA Valley College City , State AA Degree : Program Chemestry Program Chemestry 1999 Concord College Certificate-Diploma Colorado
*Medical Claims and Billing Specialist Ulysses S. Grant High School City , State High School Diploma 1993 ANC Computer School State , Armenia Certificate Computer High Educational Establishment
*Microsoft Word, Excell, MS DOS Professional Affiliations 2006-2007 Honored Member of Cambridge of Who's Who Languages Armenian, Russian, English, Spanish. Skills Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written Additional Information AWARDS/RECOGNITIONS AND CERTIFICATES 1999 Science Fair- Honorable Mention 2000 Bronze Medal Recipient 2000 Community Centers, Inc. - On Job Training/Administrative Assistant 2001 Community Centers, Inc. - WIA Participation 2001 Certificate of Continuing Education in Management Skills 2004 Dean's List-LAVC 2005 Certificate of Completion Medical Services eTar Training by DHS 2006-2007 National Dean's List | HEALTHCARE |
EXECUTIVE CHEF Executive Profile More than twenty years of progressively responsible experience as a dynamic, resourceful and skilled Executive Chef with a proven success record in both fine dining and catering. Associate of Occupational Studies in Culinary Arts from The Culinary Institute of America. Supervised a staff of 40 to prepare as many as 5,000 meals per day. Highly organized; initiated and coordinated all pastry production for four restaurants and a catering company. Very professional; experienced in developing new food concepts and applications Skill Highlights Multi-operation hospitality management High degree of drive and determination Proven leadership skills Special dietary needs expert Adaptable Staff development talent Core Accomplishments Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.Created and explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants of 2011. Professional Experience Executive Chef 11/2014 to Current Company Name City , State Effectively plan and develop menus for the club considering factors such as product availability, food and service cost, marketing conditions and business volume. Ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Full accountability and responsibility for all Café/Kitchen operational functions. Additional roles in Ordering, Receiving, Inventory and Loss Prevention. Developed Scratch Pastry Program to produce and distribute from Bristlecones's kitchen to sister clubs. Premium Club Chef 01/2014 to 11/2014 Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversaw three fine dining kitchen operations and all aspects of food production to ensure high quality food standards are met on a daily basis. Change menus daily for two outlets and pastry menu for each home stand. Responsible for all non-game day catered events and some game day events. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Developed sratch menu and implement new items for game stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed scratch menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Develop own methods and recipes to create tasty vegetarian/vegan cuisine. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Developed and held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff, ordered and controlled food inventory. Trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale, which included wedding cakes, candies, savory pastries and other baked goods. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, forecasted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills Budgets, Cooking, Costing, Inventory, Managing, Public Relations, Quality, Retail | CHEF |
ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant
Objectives;
Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary
*ACCA Finalist
*Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense of customer care. Good judgment and decision-making skills
ACHIVEMENTS. Best Cashier in Barclays Bank Zambia Limited in 2002. Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES
1. Anna Mwinga
Corporate Affairs and Human Resources Manager
National Milling Company
P.O Box 31980
Lusaka
Tel: 211 221149
Cell: 0977 757437
2. Moses Simpokolwe
Human Resources and Administrative Officer
National Science and Technology Council. Experience 09/2005 to Current Assistant Accountant Company Name Government of the
Republic of Zambia. Reporting to the Accountant. Functions include:. Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors). Scrutinizing source documents for completeness, accuracy
and validity. Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity. Preparing worksheets and assisting with the preparations of financial statements. Monitoring of expenditure and ensure they remain within authorized levels. Examining the validity of requests for increase in imprest levels. Preparing disbursement vouchers to replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices. Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors. Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances. Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise. Serving as approving officer for disbursements up to an authorized level. Providing guidance and training to colleagues as required. Verifying staff loans and advances. Preparing memorandum to various offices and sectors. Determine and verify salary data and generate reports. Certify, validate and update the payroll. Calculating end of contract gratuity and end of service benefits and payment of these benefits. Responding to queries from staff members and internal auditors. Monitoring and reviewing methods utilized to remit payments. Supervising investigations of non- receipt of payments. Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training. Reviewing incoming payments instructions with regards to banking details and sources of funds. Prepare payments for final disbursement by the cashier. Dispatching payment instructions and cheques to banks. Creating receipts of deposits for all incoming funds. Assisting staff members with queries on payments of deposit - related issues. Assisting cashier in cash management. Conduct regular cash counts of all petty cash funds held at the Council. Monitor and analyze all transactions for entry into the accounting system. Investigating complaints of non-receipts. Monitoring cheque stock and ordering new as required. Filling and archiving documentation as required. Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes. Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures. Preparing correspondence to respond to enquires in respect of budget matters. Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries. Maintaining fixed asset register for council using Sage Pastel Evolution. Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making. Participate, through user feedback, in the development of budget and financial policies and procedures. Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced. Monitor and advice staff on the financial status of projects and programmes. Reconciling creditors accounts. Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters). Liaising with Banks on Office Bank Accounts. Performing of duties as assigned by the Finance and Administration Manger. 01/2004 to 05/2005 Bank Clerk Company Name Reporting to the Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs and dealt with them appropriately. Monthly branch closed accounts. Investigating erroneous charges and taking appropriate accounting actions. Customer queries. Preparation of monthly deposits mobilized. Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed. Carrying out other routine tasks in the office, e.g. filling vouchers. 09/2001 to 12/2003 Cashier Company Name Reporting to the Branch Head Cashier:
Functions Include:. Providing customer services to a culturally diverse setting. Receiving personal and company deposits of local and foreign currencies. Making payments (withdraws) from personal and company accounts for local and foreign currencies. Journaling and batching of transactions. Posting of financial transactions on computer system. Sorting soiled notes. Balancing and reconciliation of Bank Control Accounts. Making payments to suppliers of goods and services. Raising and issuing managers cheques to customers. Education and Training 2008 Zambia Accountacy and Business Tuition Centre - ACCA II Part
Qualified. 2001 Diploma : Accountancy National Institutes of Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities and Honors Member of Association of Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written | ACCOUNTANT |
TRAINING ASSISTANT Summary Project Management and special events
Training, curriculum development, needs assessments
Outside sales, recruitment and marketing
Non-profit management and office administration Experience Training Assistant Jan 2008 to Current Company Name － City , State Develop and implement projects which create a positive presentation of ProEquities. Analyze and develop solutions for internal processes Coordinate and implement logistics for training events Coordinate the BDU Scholarship program Provide duties such as the maintenance of databases, preparation of PowerPoint presentations, spreadsheets, editing, mail merge and special project reports Field all incoming phone calls for ProEquities; greet guests. Market Game Coordinator/Office Manager Jan 2005 to Jan 2007 Company Name － City , State Organized and maintained Alabama Stock Market Game activities Coordinated teacher recruitment and workshops - Provide technical support and communication to teachers Coordinated stockbroker mentor program Promoted programs through correspondence, workshops and public speaking Coordinated day-to day office activity Provide support to fund development, client service, marketing, financial reporting and special projects Assist in bookkeeping activities. Advertising Administrator Jan 2003 to Jan 2004 Company Name － City , State Ensured compliance of company policy for Yellow Page and White Page directory advertising Addressed and resolved company wide directory listing issues Coordinated acquisition, distribution and billing of inventory of financial center merchandising hardware and graphics for over 700 financial centers throughout eight-state area Provided accounts receivable and payable tasks and general ledger account reconcilement for directory advertising, merchandising hardware, graphics and holiday signs Coordinated design, job biding and distribution of financial center signage. Director Jan 2001 to Jan 2003 Company Name － City , State Provided oversight for non-credit training programs.- Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Developed of instructional strategy and design for new programs and evaluation of existing programs/courses Developed customized, industry-specific curriculum based on needs of client/community Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Provided oversight for management of registration, revenues, program implementation, record retention, and student recruitment and maintenance of quality educational standards. Workforce Development Specialist / Continuing Education Coordinator Jan 1998 to Jan 2001 Company Name － City , State Served as project manager of Workforce Development Center activities Developed customized, industry-specific curriculum based on needs of the client/community Developed and delivered training to corporate clients and community Developed and maintained relationships with various constituents - Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Managed development of instructional strategy and design for conferences, certificate programs and courses Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Managed registration, program offerings, student recruitment and quality educational standards. Executive Director Jan 1996 to Jan 1998 Company Name － City , State Developed and maintained relationships in banking community Served as spokesperson and liaison to affiliate colleges and the public Recruited and supervised office staff, and instructors Developed and implemented instructor and volunteer training Implemented delivery of educational curriculum and served as student advisor Administered annual budget and maintained financial records Developed and managed marketing plans and quarterly statewide promotional publications Directed Birmingham Chapter into statewide consolidation process. Territory Manager Jan 1994 to Jan 1996 Company Name － City , State Developed and maintained relationships with new and existing accounts Developed and maintained community contacts through job fairs, presentations and civic involvement Assisted in employee recruitment, placement and orientation ERC (Employee Recognition Committee), PROEQUITIES-Chairman BOY SCOUTS OF AMERICA - VULCAN DISTRICT COMMITTEE - Marketing Director BOY SCOUTS OF AMERICA - VULCAN DISTRICT - Certified Trainer of Adult Leadership CAHABA GIRL SCOUT COUNCIL - Field Executive, Certified Trainer of Adult Leadership BIRMINGHAM AREA COUNCIL OF CAMPFIRE - Recruitment Coordinator BIG BROTHERS/BIG SISTERS OF Tift Area - Caseworker/PR Assistant. Education Bachelor of Arts Degree , Public Relations/Speech Communication Journalism AUBURN UNIVERSITY － City , State Public Relations/Speech Communication Journalism Completed Certificate Program in Project Management UNIVERSITY OF ALABAMA AT BIRMINGHAM － City , State Interests ZENGER MILLER TRAINING - Certified Facilitator
BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event Skills accounts receivable, advertising, banking, billing, bookkeeping, budget, hardware, conferences, COUNCIL, credit, client, clients, databases, delivery, editing, financial, financial reporting, general ledger, graphics, instructor, inventory, Leadership, logistics, Director, marketing strategies, marketing plans, marketing, Market, materials, mentor, merchandising, mail, office, PowerPoint presentations, Page, presentations, PR, processes, Project Management, public speaking, publications, quality, Recruitment, spreadsheets, strategy, teacher, technical support, phone, Trainer, training programs, workshops Additional Information ZENGER MILLER TRAINING - Certified Facilitator
BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event | BANKING |
FINANCIAL TECHNICIAN Summary Diligent and driven Financial Technician who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Highlights Fiscal budgeting knowledge Analytical Effective time management Inspiring team leader People-oriented Safety-oriented Production scheduling HAZMAT training Strong communication skills Accounting operations professional Natural leader Exceptional problem solver Customer-service focused Flexible Reliable Accomplishments Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Auditing Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Training Responsible for providing vision and guidance to a group of 8 employees, training them on sufficient project plans and procedures. Supervision Trained civil service workers to perform general warehouse duties to Trident Refit Facility standards. Experience Financial Technician 05/2010 to Current Company Name City , State Verified and reconciled budget accounts for 8 various class submarines totaling over 20 million dollars annually. Reviewed and updated daily, and monthly BOR (Budget Operating Report), and OPTAR (Operating Target Report). Perform weekly safety training and maintain a safe working environment for 8 personnel during normal working hours. Ensure all obligated expenditures are in agreement with the monthly financial, and unfilled order listings. Utilize the following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine and Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP. Material Handler 10/2006 to 05/2010 Company Name City , State Performed various duties that involved analytical or managerial work associated with receiving, handling, maintaining and controlling material. Controlled the combination to the walk in vault were Classified Material is kept until properly turned over to the appropriate personnel. Handled and stored the following material: Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR). Properly training new employees on the safe use of MHE (Material Handling Equipment) while offloading trailers trucks, flatbed trucks. Storekeeper First Class 02/2003 to 10/2006 Company Name City , State Review and place emphasis on various management reports and computer files for identification and correction of errors/exception codes; make judgmental decisions on the analysis of each issue involved; choose a course of action to resolve, correct, and update Submarine Logistic Database (SLDB) information. Work independent, communicate and liaison with Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, other government and commercial agencies as well as the global submarine community. Worked as Boat Monitor for 2 Trident Submarines. Job also consisted of performing requisitions boat drops, monitoring submarine requisitions, updating current status and completion data. Order and tracking high priority requirement for timely completion of submarine refit and emergent repair period. Interpret and apply instructions and related data, i.e., Federal, Department of Defense, and Naval Supply System /regulations, policies, methods, and procedures related to inventory management, traffic, storage and issue processing. Responsible for material management such as: initial planning, provisioning and requirements determination; acquisition and distribution; accountability; and ultimate issue for consumption, retention or disposal. Knowledge of acquisition processes, automated records and control systems, carcass tracking, material substitution criteria as well as storage, issue and disposal processes is required. Database Administrator, Aviation Storekeeper Second Class 03/1999 to 03/2003 Company Name City , State Database Administrator for the Naval Aviation Logistic Command Information System (NALCOMIS) aboard the USS Kearsarge (LHD-3) for 3 years. Assigned to the Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD). Expedited material ordered from the Marine Group Aviation and ground support using various supply systems and listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL). Performed storeroom inventory inspections of 12 storerooms throughout the ship USS Kearsarge upon receiving new Supply Officer. Turn-in Depot Level Repairable (DLR's) into Aviation Intermediate Maintenance Depot (AIMD) for repair. Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars. Procurement Navy (OPN) accounts and purchasing, knows types, uses, and purpose of appropriations and funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, and publications; tracks status of requisitions from cradle to grave. Supervises working parties handling stores; controls inventory using ADP procedures; maintains and interprets reports and records; prepares open purchases documents; applies regulations to maintain the security of materials or documents; and redistribution and disposition of government assets. Send Depot Level Repairable (DLR), to DRMO, ATAC, and various Inventory Control Points (ICP). Aviation Storekeeper Second Class 12/1995 to 12/1998 Company Name City , State Performed duties as issuing material to the squadrons, shipping, receiving. Performed various warehouse inventories. Provided Logistic Support and customer service for 8 Aircraft tenant commands attached to the base including one Top Secret aircraft Squadron. Expedited material on high priority listing. Maintaining liaison with the military and federal supply sources and commercial manufactures and vendors for resolution of material problems and expediting material delivery. Determining material and services availability with the aid of management reports and computer inquiries for system and non-system material and service requirements. Coordinate with the customers to identify priority jobs and material requirements. Identify, analyze, and prepare applicable research data via PC input/output for System/Program deficiencies and changes and refer this data to Branch Supervisor. Pulls and issues stocked material from various warehouse locations. Operates Material Handling Equipment and Government Vehicles through one ton. Prepared messages, reports and other written correspondence pertaining to operational and technical matters within the Supply Department. Package and provide transportation for urgent material shipments incoming/outgoing. Issue government Bills of Lading. Performs related duties including quality control coordination tasks required to ensure the quality of products/services resulting from work performed. Receives, inspects and accepts emergency incoming shipments. Aviation Storekeeper Third Class 09/1993 to 12/1995 Company Name City , State Processed an average of 300 requisitions per month for a anti-submarine squadron for the upkeep of a fleet of 10 aircraft. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Managed accounting operations, accounting close, account reporting and reconciliations. Facilitated month-end close processes, invoicing, journal entries and account reconciliations. Created monthly reports for records, closed terminated records and completed chart audits. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Inspected aircraft for defects and malfunctions, according to pre-flight checklists. Coordinated with airport vendors regarding fueling and catering logistics. Issued travel and hotel vouchers for pilot and aircrew for long distance flights and canceled flights due to maintenance. Developed and created a more effective filing system to accelerate paperwork processing. Education BACHELOR OF SCIENCE : Adult Work force Education 2015 Valdosta State University City , State , United States GPA: GPA: 3.68 Graduated Cum Laude Emphasis in ACED Adult Work Force Education 3.6 GPA Cum Laude Affiliations Member of Evergreen Missionary Church Mass Choir Member of Mens Mentoring Group Skills Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written. | AVIATION |
TRIP COORDINATOR Accomplishments Developing new processes to captures procurement and minimize work flow time for other departments. Maintaining a competitive cost structure while restructuring in response to a changing market and acquisitions. Changed a Non-Manager Financial Technician position into a Manager of Operational Finance position which included managing two department's budgets and the day to day operating procurement. Delivered results by erasing a $1.3 million in expenses along with innovative ways to cut down on cost on an ongoing basis. Professional Summary Skills EXECUTIVE SUMMARY Financial Analyst with extensive experience in all aspects of corporate expenses. Exceptional coaching, mentoring, leading departments and support operating budgets. Procedures in the development of financial forecasts, guidelines and models of operational cost. CORE QUALIFACTIONS Financial accounting procedures in Corporate Finance Reporting and presentations Cost control, Procurement and pricing analysis Budget development and management Sourcing Strategies Development Performance Optimization Process Management Effective Communication Relationship Management Document & Reporting Advanced with Microsoft Products for reporting and presenting Work History 01/2018 to 04/2018 Trip Coordinator Company Name – City , State Scheduled aircraft and coordinate flight crew to accomplish charter requests Resolve operational failures with customers, owners and flight crews Interpret both current weather and weather forecasts provided by the FAA Familiarity with FAR/AIM, Part 135 Rules and Regulations Utilize FOS/NT, Microsoft Word, Excel and Outlook Responsible for improving and simplifying operational procedures for both sales and operations 01/2002 to 12/2012 Manager Company Name – City , State Accountable for 2 departments operating budget, including developing annual operating plan, expense forecasts and other executive management reporting. Responsibilities include negotiating competitive rates, purchasing, monitoring and enforcing contracts compliance. Report to executive management; manage staff of 2 direct reports. Manager Operational Finance Compile and analyze financial information with department heads Managing invoice approval, reconciliation and billing compliance of 25,000 invoices per year Develop integrated revenue/expense analyses, projections, reports, and presentations Create and analyze monthly, quarterly, and annual reports for accuracy Create key performance metrics for Finance and Executive Management. Report was presented weekly to management Lead in several financial/operational projects which included a turning an aircraft into an Air Ambulance and relocating the company to increase profits Identify patterns and subsequent spending activities to help optimize purchasing strategies Maintained 2 departments budgets for the Airline and Flight Department Perform financial forecasting and reconciliation of internal accounts and chain vendors Handle complex and high-level financial analysis of cost domestically and internationally Present and discuss analysis with upper management along with goals Managed business relationships with suppliers, service providers, contract providers, and industry experts Develop annual operating plan and provide monthly expense forecast Identify patterns of demand and subsequent spending activities to help optimize purchasing strategies Negotiate purchase agreements, long-term strategic plan with our supplier of a necessary commodity, thereby allowing our company a leveraged position in terms of margin enhancement. Determine the degree of risk/liability with contract compliance/non-compliance based upon annual spend with vendors and suppliers Lead in Operational Changes and communication to the entire company Management of the two fleet (Lear 35's) for passenger operations in quoting, reporting Profits and reconciliation of the expenses for the related operations. Education 05/2009 Masters of Business Administration : Financial Leadership Franklin University - City , State Financial Leadership 12/2007 Bachelor Degree : Science in Financial Management Franklin University - City , State Science in Financial Management 12/2007 Bachelor Degree : Science Business Administration Franklin University - City , State Science Business Administration Skills Ambulance, balance, billing, Budget development and management, budgets, budget, Bi, coaching, competitive, contracts, Corporate Finance, Cost control, Executive Management, expense reporting, Finance, financial, Financial accounting, Financial Analysis, analyze financial information, Financial Analyst, financial forecasting, financial forecasts, Managing, mentoring, Microsoft Products, Excel, Outlook, NT, Microsoft Word, month end close, negotiating, Optimization, presenting, presentations, pricing, pricing analysis, Process Management, Procurement, profit, purchasing, Relationship Management, reporting, sales, scheduling, Sourcing Strategies, strategic, annual reports | AVIATION |
A LA CARTE CHEF/ CHEF DE CUISINE Summary A professional cook with 10+ years of combined on the job work training and experience, with a background in managerial and non-managerial positions from high quality restaurants and organizations, with a firm foundation built on the respect and execution of proper cooking techniques, and the importance of always being able to learn and grow as a professional. Highlights Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Effective Communicator Organizational Skils Task Oriented Experience Company Name City , State A La Carte Chef/ Chef De Cuisine 10/2015 to Current Supervise 10 cooks across two kitchens Encourage and Motivate Staff Members to uphold quality standards in keeping with club traditions and expectations Planning and Preparation of three seasonal menus Creating nightly specials revolving around seasonality using as many local ingredients as possible Contemporary and trendy cuisine, with respect to traditions and favourites of the club and its members Effectively expedites a la carte service Management of protein, perishable, and dry goods inventory with a focus on utilisation and cost effectiveness 100- 200 Covers Nightly Company Name City , State Sous Chef 04/2015 to Current Effectively Managing a kitchen team of 12 cooks and stewards over two kitchens on property Tasked with the preparation and execution of special event menus Planning and executing a daily changing dinner menu Strong focus on locality of ingredients Responsible for an extensive running inventory of fresh proteins Training new cooks and team members to understand quality standards and proper cooking techniques. 75-175 covers nightly Company Name City , State Lead Expeditor 02/2014 to 02/2015 The Masters Golf Tournament Terrace Kitchen High Pressure Environment Time Management Stress Management Effective Planning and Organisational Skills. 800-1100 covers in 3 hours Company Name 12/2009 to 05/2014 Merion Cricket Club, Haverford, PA, Junior Sous Chef Viking Culinary Center, Haverford, PA, Chef/Instructor Cloud Catering and Events, NYC, NY, Cook The Black Rat, Winchester, England, Stage Craigie on Main, Cambridge, MA, Stage Four Seasons Resort: Aviara, Carlsbad, CA, Intern Education 2009 Culinary Institute of America , City , State Bachelors of Professional Studies , Culinary Arts and Restaurant Management . Assisted with numerous school-sponsored catering events for up to 450 people. Member of the Inter-collegiate soccer team four years, serving as captain one year. Kitchen assistant for saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years Skills Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time and personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion for cooking, problem solving | CHEF |
PATIENT ADVOCATE Professional Profile Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name － City , State Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Certifications Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia Languages English - Good ( Read Write Speak )
Spanish - Excellent ( Read Write Speak ) Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver's License Class C - Standard Driver's License | ADVOCATE |
VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world. Skills Team leadership Budgeting and finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 to Current Vice-President Data and Marketing Technology Company Name – City , State Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms. Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets. Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing. Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology. Acting as product owner for data and martech across all platforms in our Agile processes. Ensuring compliance with data privacy legislation functioning as Data Protection Officer. 03/2011 to 03/2017 Vice-President Digital Media Company Name – City , State Responsible for shaping and executing product vision and strategy and driving digital business transformation. Led product management, digital marketing, and digital strategy. Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management. Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data. Led extensive market research and co-wrote business plan. Key contributor to the company's strategic plan known as Vision 2020. Led digital sales to 10x increase over a five-year period, grew traffic 4x. Drove CMS implementation projects to move 100 web sites to new CMS. 11/2007 to 03/2011 Director of Product Management Company Name – City , State In this role, I built a world-class product management organization focused on customer-driven innovation. Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions. Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years. Led digital product sales growth of 10x in eight years. Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets. Drove implementation of agile product development processes that improved quality & results. 01/2005 to 10/2007 Global Process Expert; Senior Manager CRM Company Name – City , State Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage. Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases. Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems. Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality. 03/2002 to 12/2004 Global E-Business Channel Manager Company Name – City , State 07/2001 to 08/2002 Global E-Business Implementation Manager Company Name – City , State Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement. Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years. Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI. Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts. 01/1999 to 06/2001 E-Products Marketing Manager Company Name – City , State Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles. 01/1997 to 12/1998 Sales Manager Company Name – City , State Led sales team of ten salespeople, achieved President's Club in 2 consecutive years. 05/1993 to 12/1996 Inside Sales Representative Company Name – City , State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master of Business Administration : Marketing OKLAHOMA STATE UNIVERSITY - City , State Marketing December 1997 Bachelor of Business Administration : Finance NORTHEASTERN STATE UNIVERSITY - City , State Finance | DIGITAL-MEDIA |
ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR Summary A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach. Highlights Management information systems Project development and lifecycle Process improvement Risk management Natural leader Quality assurance and control Unsurpassed work ethic Cost reduction and containment Systems implementation Experience January 2011 to Current Company Name City , State Assistant Information Technology (IT) Director Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network. Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement. Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents. Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as "eligible" to participate in the eHealth Exchange Network due to the comprehensiveness documentation. Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process. Outcome: Application and review processes were expedited. Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months. January 2007 to December 2010 Company Name City , State IT Supervisor Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps. Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues. Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management. Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies. Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks. Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others. July 2005 to December 2006 Company Name City , State Senior Management Information Systems Analyst Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County. Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR). Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes. Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically. December 2000 to June 2005 Company Name City , State Program Administrator Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption. Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services. Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training. Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool. Education De La Salle University Guidance & Counseling MS Guidance & Counseling Assumption College Psychology BS Psychology Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS Skills streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human
services, help
desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow | INFORMATION-TECHNOLOGY |
Karla Lee Summary Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome. Skills Industry partnership development Team building Recruiting and hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director of Banking and Wealth Mar 2018 to Dec 2020 Company Name － City , State Responsible for overall growth performance of strategic marketplace. Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted to Managing Director roles in 2 years. Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule Outcome: Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%). Aligned all Wealth Management efforts by different LOBs to include each other. Outcome (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities. Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020. Northern CA Operations Executive Nov 2016 to Mar 2018 Company Name － City , State Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates. Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. Outcome: Recognized by CEO for best in class performance. Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. Outcome: Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus. Completed 60 Financial Center renovations to adhere to "Advice Center" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF). Sales and Service Executive-West Coast Nov 2011 to Nov 2016 Company Name － City , State Responsible for the revenue growth of 40% of the consumer franchise. Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. Outcome: Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome. Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. Outcome: Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration. Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. Outcome: established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability. Education and Training MBA , School of Management Expected in May 2023 University of San Francisco － City , State Pacific Coast Banking School , Finance University of Washington － City , State Bachelor of Arts , Art History Toulouse Lautrec School of Art － City Accomplishments ALPFA (Association of Latino Professionals for America) mentor. San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman in business 2016 (Bank of America) Working Mother Magazine honoree 2011 (Bank of America) Certifications Series 7, 9, 10 and 66 Licenses CA Life & Health Insurance License Native Spanish Speaker | BANKING |
INTERNATIONAL CERTIFICATION PROGRAM MANAGEMENT Profile I am an experienced professional with 14 years of aviation & aerospace with expertise in international governmental liaison, aircraft certification, regulatory compliance, aircraft sales and import/export compliance. As a professional pilot with over 800 hours of total time, multi-tasking, problem solving and risk management are a foundation of my career. Skills Substantial knowledge of all Microsoft Windows operating systems and MS Office NX7.5 Unigraphics Teamcenter. Moderate knowledge of computer networking including LAN, WLAN. Domestic & international regulatory compliance Aircraft Import/export experience Strong management & complex problem solving skills 3D modeling Accident investigation Root Cause Analysis Accomplishments ACCOMPLISHMENTS Achieved First of Type design approval into Brazil, China, Malaysia, Indonesia, South Africa, New Zealand and Argentina. Obtained Type Design major change approvals in EASA, Canada, Maldives, Brazil (exempt/non-exempt), India and Russia. Developed & managed a revenue stream for foreign validations reducing budgetary restraints by 50%. Assisted in the development and publication of Pilot's Operating Handbook / Aircraft Flight Manuals and country specific POH/AFM supplements. Managed and directed external design engineering contracts, programs and implemented in house review and approval processes utilizing NX7.5 Unigraphics, 3D modeling. Professional Experience International Certification Program Management 07/2010 to Current Company Name City , State Demonstrated experience in all aspect of the International aircraft validation / acceptance process from application submittal to granting of a validated type certificate. Lead subject matter expert on foreign regulations with regards to certification & operations. Managed external contract engineering design groups with regards Type Design changes. I developed and managed internal engineering disciplines, FAA, and foreign authority project teams during the validation process. Developed departmental procedures based on international bilateral agreements, governmental regulation and operational requirements. As the IC Program Manager coordinated certification activities with internal functions and direct FAA involvement. Develop certification procedures as required and reviewed company documentation to meet FAA & foreign civil aviation authority requirements. Reviewed compliance documentation, design data, Certification Plans, Compliance Reports, Drawings, wrote internal company coordination memos prior to domestic and foreign government submission. I developed compliance packages and submitted directly to the FAA and foreign authority. Improved guidelines in implementing certification programs while maintaining budgetary and schedule constraints. Ensured compliance to multi-national agreements and regulatory frame work Experienced in US federal regulations 14CFR 61, 91, 23, 135. Knowledgeable in European governmental regulations with regards to aircraft certification, and operations. Successfully obtained aircraft First of Type approvals in Europe, Mexico, New Zealand, Qatar, Malaysia, Colombia, Brazil, China, Russia, and Argentina. Maintenance & Avionics Coordinator 05/2000 to 08/2005 Company Name City , State Developed and managed maintenance and avionic customer accounts, processed invoice payments, credits and net account billing. Prepared maintenance/avionics invoices. Managed subscription based navigational data for company charter operations & customer based aircraft. Coordinated invoicing, account management of all maintenance and avionics repairs for a FAA 145 repair station. Managed pilot supplies, purchase orders, inventory control cycling of life limited products. Education and Training Bachelor of Science : Professional Aeronautics 2009 Embry-Riddle Aeronautical University Minors: Aviation Safety, Management, International Relations Associate of Arts : Liberal Arts 2004 Johnson Country Community College City , State Professional Aeronautics 1999 Spartan School of Aeronautics City Affiliations Professional Associate of Dive Instructors, Aircraft Owners and Pilots Association, Embry-Riddle Aeronautical University Alumni, Cherokee Flyers, Inc.(President, Vice President, Director of Membership, Assist. Treasurer), Civil Air patrol. Certifications FAA Certificated Commercial/Instrument Pilot - Single-Engine Airplane, PADI Certified Dive Master. Skills account management, Autocad, billing, , catalogs, civil aviation authority, computer networking, customer satisfaction, Delivery documentation, government, inventory control, invoicing, LAN, meetings, all Microsoft, MS Office, Windows operating systems, network, Process development, Program Management, quality, Safety, Sales support, Technical support, Regulatory Compliance. | AVIATION |
SYSTEMS ENGINEERING MANAGER Summary Multifaceted Technical Manager with
a broad spectrum of experience and knowledge excelling at being a conduit
between the technical domain and financial processes. Proficient in numerous
areas from hardware engineering, software engineering and subcontracts
management. Technical Manager for $60M+ in complex software development
including the functional management of 70+ Systems Engineers, Software
Engineers, Test Engineers, Technical Artists and Game Developers. Skills Technical
Management: MS
Project, Agile Software Development, Jira, Handsoft, ePDM, Data Analysis, Customer
Management Systems : Hardware-Software Integration Rational Requisite Pro,
ClearQuest, Visio,DOORS, LEAN/Six Sigma, Safety Engineering, Requirements
Engineering Creation, System Architecture Design: Creo,
Solidworks, ANSYS 14, DFMA, DFA/DFM, AutoCAD, Zemax, Unigraphics, I-deas, Intralink, Windchill
Drafting: Engineering Drawings, GD&T, Tolerances, Bill of
Materials, Cage Codes, ASME Standards, Weld
and Material Callouts Development: C++, JAVA, MathCAD, Matlab, Simulink, Microsoft Visual Studio Clearance:
Active Secret Security Clearance Experience Company Name February 2010 to Current Systems Engineering Manager City , State Technical Program Manager for LCS Game Based Learning Manage
63 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers Responsible
for budget, scope and schedule for $55M worth of training software development Led
the setup of cross-functional team based development resulting in $12M+ cost
savings Championed
the engineering of an enterprise architecture that included a tool suite for
game development that is being used on an enterprise level Technical
point of contact for the US Navy ranging from product design to schedule and budget
reviews Managed
5 subcontractors including budget, scope and schedule for each company Technical Program Manager for Emirates Airlines Game Based
Learning for Cabin Crews Manage
7 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers Piloted
the evolution of a mobile based training platform to serve over 20,000 trainees
on multiple mobile platforms Lead Systems Engineer for LCS Mission Bay Trainer(MBT)
Proposal Led
a cross functional team in the design of over $20M worth of heavy equipment
replicating the Mission Bays of LCS 3 and LCS 4 Designed
multimillion-dollar simulated Launch and Recovery Systems Key
contributor to proposal-pricing and estimating-efforts System Engineer for Littoral Combat Ship(LCS)
Curriculum Proposal Developed
architecture for training courseware for the LCS ships inclusive of 300M of
software development Generated
Learning Objective environment architecture Led
the integration and configuration of sample product demonstrating level 3 IMI
training in a 3D environment Composed
pricing model and technical manpower estimates for LCS curriculum proposal inclusive
of $300M over a 5 year PoP Systems Engineer for M134a Dillon Minigun Simulator Developed
System Design and System Requirements for M134a including 3 large projection
screens, simulated weapon and computing hardware Designed
system simulating the timing of the feeder/delinker Mechanical Engineer for design and production of
Bradley Fighting Vehicle Simulator Received
performance award for opto-mechanical design on the Bradley Simulator Designed
HVAC system to cool display and electronic instruments *by analyzing heat
emitted from electronic instruments and designed cooling system using a
series of fans and heat sinks Designed
precision mounts for optical and visual instruments *Mounts designed were
adjustable while still maintaining durability. Designing of mounts consisted of
stress and strain analysis, material selection, vibration and shock analysis,
and manufacturability analysis. Working with RTV bonding to mounts lenses and
LED/LCD screens. Utilized
elastomeric materials and polyurethane foam for vibration and shock support Designed
mounting system to interface OLED screen and circuit board Adopted
FARO arm to collect data for precision measurements
Company Name March 2009 to February 2010 Co-op City , State Developed
a physics system for damage assessment on a fighter aircraft (MIG-29A)
for fragmentation and blast damage from an air-to-air missile (AIM-120) System
simulated results by calculating penetration from fragmentation damage on the
skin of the aircraft and structural damage from the shockwave of the blast Developed
a six degree of freedom physics model for a C-17 aircraft
Company Name December 2009 to May 2010 Physics Consultant City , State Developed
a physics model of water flow and pressure against human muscle proving water
pressure can cause shearing of female reproductive muscles during watercraft
accidents by calculating the amount of stress on the muscle created by the high
velocity fluid entering the female reproductive system
Languages Bilingual Arabic/English (US Citizen) Education University of Central Florida 2010 Bachelor of Science : Mechanical Engineering City , State University of California, San Diego 2015 Enterprise System Architecture City , State | ENGINEERING |
CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional with 10 years of experience creating and implementing fitness programs designed to accommodate a client's needs and requirements. Results oriented Fitness Professional with a passion for designing programs that improve fitness, increase stamina, develop a sense of well being as well as healthy lifestyle. Ability to motivate and inspire clients regardless of fitness level or experience while encouraging them to make habits that are life changing.
Core Qualifications Extensive experience developing High energy and passion for building wellness programming, including group relationships with members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes and youth fitness. Specialist in Fitness Nutrition. Hands-on experience providing exercise CPR and AED Certified. prescription for post cardiac rehab and YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills in fitness operations .
Accomplishments Launched a unique $8M YMCA/Hospital collaboration from the ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading to national recognition. Doubled sales within the first 60 days. Led efforts to increase membership from 1,500 to 2,700. 80 % closing percentage leading our club 3 consecutive months. Collaborated with ASU HEPELS Department to seek $1M in federal funding to fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation from 10 major companies. Experience Certified Fitness Trainer July 2013 to October 2015 Company Name - City , State Lead and manage department operations. Deliver exceptional customer experience by being a friendly, available, customer focused, excited team member. Provide technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness merchandise. Drive sales through community involvement by building relationships with health organizations and hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer & Lead Fitness Consultant November 2014 to September 2015 Company Name - City , State Built clientèle base by providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training to help members achieve their fitness goals. Promoted and sold memberships to potential members. Generated sales leads through walk-ins, TI's and promotions. Conducted appointments with members including assessments, nutritional counseling, instruction on proper form of exercises. Consult with members to define needs and formulate appropriate solutions to achieve desired fitness goals. Determined members' current physical status based on personal health and physical history. Designed individual exercise program consistent with the members' personal fitness and exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 to June 2013 Company Name - City , State Oversaw the day-to-day operations doubling sales within first 60 days through staff training/coaching, superior member service and relations as well as high standards for facility maintenance and cleanliness. Hired, trained and supervised group exercise, personal training and membership sales team. Provided one-on-one personal training session for all new members. Generated interest and promoted sales for the Personal Training Program. Created goal specific exercise plans with both short and long term member goals. Worked to get more customers into the club and constantly expand the number of members. Fitness Consultant January 2011 to September 2011 Company Name - City , State Provided exceptional customer service for 24-hour "judgment free" 6,000 member fitness facility. Responsible for membership sales, tours, phone inquiries, facility cleanliness and management as well communicating policies in a positive manner. Worked independently utilizing strong judgment and decision making skills while providing encouragement and motivation to all members. Creativity and flexibility were put to the test as this position worked single handedly manning the operation at night. Health and Wellness Director May 2007 to March 2010 Company Name - City , State Delivered exceptional member service and programs for 1300 households. Hired, trained and supervised group exercise, personal training, wellness, and membership team members. Developed $800,000 budget as well as creating a marketing plan and promotional materials. Designed and delivered maintenance programs for Cardiac Rehab and Physical Therapy graduates. Provided fitness assessments, health risk appraisal and one-on-one personal training. Developed "Positive Attitude" Weight Loss Program for significantly overweight participants. Implemented and delivered YMCA Healthy Back Program. Established Membership Retention and Recruitment "Best Practices." Partnered with ASU to study physical exertion levels with XRKADE vs.traditional activity among elementary students. Created and promoted Total Health Program offering nutrition and wellness in collaboration with area health care providers. Education Bachelor of Science Degree : Recreation Management Marketing Appalachian State University - City , State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone | FITNESS |
BILLING ACCOUNTANT Summary Detail-oriented billing professional with 11+ years experience applying exceptional customer service and resolving complex billing issues. Highlights Self-starter Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Accomplishments Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Experience 01/2011 to 01/2012 Billing Accountant Company Name － City , State Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Ranked as most effective billing representative in the department out of 18 representatives. Prepared a broad range of customized invoices to individuals and commercial accounts. Expressed appreciation and educate customers on the products and services available. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. 01/2009 to 01/2011 Billing Representative Company Name － City , State Coordinate and complete administrative functions to facilitate and maintain accurate billing for customers. Perform task associated with processing of all non-standard/standard billing request. Maintenance contract, consolidations and revisions to supporting documents. Process all non-standard/standard billing request which include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings and billing due list. Perform non-revenue billings as well as credit adjustments, contracts and other billing requests as required. Maintain files of generated billing documents. Resolution of incorrect information to correctly bill a customer. Assist manager with administrative functions when necessary. 01/2000 to 01/2007 Billing Specialist Company Name － City , State Works a number of detailed revenue based reports and ensures the accuracy of invoicing. Maintains current business records received and responds to customers inquires, as well as sales and services. Research and resolving billing discrepancies. Responsible for handling monthly client billing and invoicing. Interfaces on the phone with customers, internal sales and service employees in resolving billing discrepancies. Interfaces with credit representatives to correct errors identified through the collection process. Occasional collection calls Process manual invoices. Establishes customer contracts in billing systems. Support multiple contract types and manage complex billing rate agreements. Organize invoices by billing type and maintain documentation to facilitate audits. Assist manager(s) in problem solving. Invoiced projects, periodic maintenance agreement, and transactional data consistent with contracts and/or purchase orders. 01/1999 to 01/2000 Billing Administrator Company Name － City , State Consistently billed customers in a timely manner. Process manual invoice. Maintain high level on internal and external customer satisfaction while achieving business objectives. Provide administrative support in the areas of revenue generation and accounts receivables. Work effectively with the credit, marketing and procurement department, executive management, and sales personnel to ensure best possible account service. Validates purchase orders for accuracy. Occasional collection calls. Education Bachelor degree : Business Administration Belize America Business Administration Additional Information AWARDS
*Recipient of achievement award for exceeding target.
*Received special thanks and recognition certificate for participation on team that exceeds objectives. Skills Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type | ACCOUNTANT |
SALES MANAGER/ TERRITORY SALES MANAGER Experience Sales Manager/ Territory Sales manager 02/2014 to 08/2015 Company Name City , State Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform. Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform. Marketing Executive/Senior Sales Consultant 04/2011 to 01/2014 Company Name City , State Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan. Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013. Business Manager 06/2008 to 03/2011 Company Name City , State Selling online advertising, sponsorships, Contest to stategic accounts and new customers. Local Sales Manager 10/2004 to 06/2008 Company Name City , State Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times "Rules of the Road" Award for Top Performer 2007. Retail Account Executive/Internet Advertising Manager 08/1998 to 10/2004 Company Name City , State Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites. Senior Buyer 08/2015 to Current Company Name City , State Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales events and selecting the final products for sales events. Neotiating pricing and terms. Remote Senior Buyer (Fayetteville, AR) 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales and selecting the final products for slaes events. negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales and selecting the final products for sales events. Negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales andselecting the final products for sales events. Negotiating pricing and terms. Education MBA UNIVERSITY OF ARKANSAS City , State B.S : Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City , State Business Administration/Marketing High School Diploma MANSFIELD HIGH SCHOOL City , State Skills Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites | SALES |
SENIOR PRODUCT DEVELOPMENT MANAGER Summary PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL
Respected Retail Professional who leverages expertise in production, negotiation, supplier management, and relationship building skills, to drive and deliver solid business results. Highly adept with working with cross-functional teams and key stakeholders to maximize business opportunities . Strong leadership skills, demonstrated success with managing initiatives of varying scope and sizes, and working collaboratively for optimal results. Skills Team Leadership Global Experience Project Management
Problem Solving Budget Management Product Launch Process Improvement Innovation Client Relations Contract negotiation Experience Senior Product Development Manager Jul 2015 to Current Company Name － City , State Created a robust Product Development Team that interacts with Design and Sales in partnership with the parent company TAL, the world's leading manufacturer of Men's high quality dress shirts.
Created
structure and organization to build a Product Development team that executes to
strict time & action guidelines. Developed
Processes and Systems to improve
workload efficiencies and improve timing of deliverables. Worked
to maintain focus and execution while encouraging innovative thinking and ideas. Conducted
intensive competitive shopping activities both in store and on line.
Worked across Design
, Sales and External Customers to
deliver over $ 100 million at cost annually.
Sourcing Senior Manager Jan 2007 to Jan 2015 Company Name － City , State Sourcing Senior Manager (2007 – March 2015)
2014
- 2015 Women's Sweaters $100 million at cost 2012 - 2014 Men's knits $120 million at cost
2011- 2012 Mens
& Wo's Sweaters
$100 million at cost 2007-
2010 Woven Bottoms $100
million at cost
Served as a key member of JCPenney's private label sourcing team. Leveraged extensive knowledge of cotton
rich products, fabric construction, and garment production, and drove the execution of strategic global sourcing activities,
including vendor and supplier selection, negotiation, quality control, and
critical project management. Ensured sourcing plans and strategies were aligned
with business objectives to maximize profit and growth margins.
Traveled extensively to
maximize business opportunities, evaluated factory capabilities, and visited
apparel operations in Egypt, Bahrain, Bangladesh, India, Vietnam, China and
Hong Kong.
Managed key vendor
relationships and collaborated with international buying office, buyers,
designers, and product development teams to procure quality garments that met
buyer costs targets. Produced cost savings of millions of dollars over multiple programs. Allocation Manager Feb 2003 to Feb 2006 Company Name － City , State Led and directed a team of allocators across multiple buying offices, and managed the allocation of more than $200M in merchandise to 1100 stores annually. Drove continuous improvement initiatives, and enhanced operational efficiencies, including special focus on managing inventory in top stores, and implementation of an allocation system, resulting in increased sales and revenue. Collaborated with buying, merchandising, and marketing teams to determine merchandise allocation to optimize sales performance, and monitored and analyzed sales and demographic data, to drive continuous improvement in sales and profit. Senior Project Manager Business Operations Feb 2000 to Feb 2003 Company Name － City , State Provided leadership, oversight, and management of multiple key initiatives within various business units, with budgets ranging from $2M to $20M. Managed overall scope, design, resources, testing, deployment, implementation, and training for a company wide systems launch. Drove strategy and processes to revolutionize the company's buying operations, leading to improved efficiencies and profitability. Supported the business operations division and worked with a cross-functional team including buying, planning, IT and allocation, and developed and implemented a company-wide allocation system. Created training documentation and led the training of 200 newly hired Allocators. Prior Experience Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager Company Name － City , State Education and Training Bachelor of Science , Merchandising and Marketing Activities and Honors Textile Academy I,II,III Cotton , Inc. Volunteer : Samaritan Inn of McKinney , Texas Collin County's largest Homeless Shelter Volunteer : JCP Cares , JCPenney's Volunteer Organization Skills Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management, Quality control, Sourcing. | APPAREL |
EXECUTIVE CHEF Professional Summary Talented Executive Chef with twenty five years experience developing menus and working as head chef/owner of mobile catering business, fast food Cajun and Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience as a dynamic, resourceful and skilled Executive Head Chef with a proved success record in both fine dining and catering.Highly skilled chef with proved ability to produce quality menu items under tight deadlines. Core Qualifications Food and beverage handling expert Italian cuisine expertise Skillful kitchen staff trainer Ethnic foods preparation Capable concession stands manager Food cost control specialist French cuisine talent Food cost analysis expert American cuisine expert International culinary skills Ability to handle fast-paced Back of house operations environment as well as front of house understanding Ability to handle/resolve problems Kitchen productivity Successful kitchen staff supervisor Strong customer relationship builder Cash handling Plate presentation skills Special dietary needs expert Proficiency in inventory and ordering Food handling knowledge Proved leadership skills Food production quality knowledge Reliable, punctual and committed to High level of cleanly kitchen customer service maintenance Staff scheduling knowledge Interviewing and training ability Sensitive to cultural diversity Knowledge of basic food preparation Strong restaurant serving experience Knowledge of products and Team-oriented selections Willing to work under pressure Menu development skills Written and oral communication skills Open Table experience Good personal hygiene Proved success in up-selling Works well under pressure Basic knife skills Preparation of various food items Consistently complies with polices Uses proper sanitation practices and procedures Able to work in a fast paced Banquet operations and off-site environment catering expert Able to work with hands continuously Experience December 1987 Company Name City , State Executive Chef Operations Management: Food Preparation Responsible for coordination of up to 12 servers in restaurant with capacity of 200. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Estimated amounts and costs of required supplies, such as food and ingredients. Helped with preparation, set-up, and service for catering events. Performed all transactions in a cordial, efficient and professional manner. Prepared food items. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Trained kitchen staff on proper use of equipment, food handling and portion sizing. Responsible for the design and preparation of all menu items for private home/office setting. Supervised kitchen staff of 10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed preparation and presentation of the desserts for all catered events. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Hired and trained staff of 12 food preparation employees. Oversaw 10 cooks and a Sous Chef as part of overall back of the house operations. Managed food and produce receiving process with 100% accuracy. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Responsible for daily set up of five stations. Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Ensured minimal product shrink and coordinated secondary usage of product Executed various kitchen stations and assisted with, meat, fish, sauté or pantry Informed patrons of establishment specialties and features Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Loaded dishwashers and hand-washed items such as pots, pans, knives Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diets Stocked and rotated products, stocked supplies, and paper goods in a timely basis Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Cooked the exact number of items ordered by each customer, working on several different orders simultaneously Created and explored new cuisines Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Ensured consistent high quality of plate presentation Ensured first-in-first-out system with all ingredients labeled and stored properly Maintained contact with kitchen staff, management, serving staff, and customers Maintained system of control for storage temperatures and proper functioning of kitchen equipment Oversaw kitchen employee operations to ensure production levels and service standards were maintained Seasoned and cooked food according to recipes or personal judgment and experience Suggested additional items to customers, as appropriate, to increase restaurant sales. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Consistently adhered to quality expectations and standards. Delivered an exceptional dining experience with friendly, fast service. Completed closing duties, including restocking items and closing out the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Received frequent customer compliments for going above and beyond normal duties. Education 2011 Le Cordon Bleu Culinary School City , State , USA Associate of Arts : Culinary Arts Hospitality and Restaurant Management Le Cordon Bleu Culinary Arts Hospitality and Restaurant Management Specialized in all aspects of culinary cuisine Professional Affiliations Member, Small Business Association (2005 - present) Member, USPCA United States Private Chef Association Skills allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory, leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified | CHEF |
OSP ENGINEERING DESIGNER Experience OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Work History OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Education High School Diploma : 2007 Continental Academy - City , State Summary Motivated, reliable and well-organized background in Telecom Outside Plant for 10 years' experience in field work, drafting, and sales accounts managing looking for a position to combine my knowledge as a Sales Account Manager in Telecom. Highlights Creative analytical person Persuasive negotiator Energetic and driven with positive outlook Decision-making ability Excellent work ethic Highly organized and efficient Adaptive learner Service-oriented collaborator Excellent planner and coordinator Adherence to high customer service standards Customer service specialist Customer service award Excellent ability to sale Excellent memory Sales and Accounts Management Cold Calling Telecom drafting Telecommunications field measuring equipment AutoCad, Progress Cad, Quality Cold Calling, Safety Contracts, Sales Clientele, Telecom Client, Telecommunication Clients, Telecommunications Customer service, Telephone Customer service specialist Decision-making Designing Drafting Engineer Logistics Notes Memory Outlook MicroStation Negotiator Organizational Persuasive Processes Skills AutoCad, cad, Cold Calling, contracts, clientele, client, clients, Customer service, Customer service specialist, Decision-making, designing, drafting, engineer, logistics, notes, memory, outlook, MicroStation, negotiator, organizational, Persuasive, processes, progress, quality, Safety, Sales, Telecom, telecommunication, Telecommunications, telephone | DESIGNER |
PROGRAM MANAGER Professional Summary Program Managers working in a withdrawal management facilities responsible for supervising and coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity. I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements. I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center. I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion. Licenses Licensed Practical Nurse Skill Highlights Management Committed to compliance reporting Budgeting expertise Successful treatment of Drug and Alcohol addiction patients Avartar system Familiarity with disease management programs Trained in in- and out-patient care Withdrawal Management AVADE Instructor CPR First Aid Instructor Professional Experience Company Name June 2013 to Current Program Manager Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select, supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues. Company Name June 2000 to June 2013 Rehabilitation/Detox Lead Nurse Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs. Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment. Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition. Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors. Consult with physician with any emergency health concerns. Scheduling of inpatient admission, community resource appointments, Constant use of office equipment. Company Name September 1997 to April 2005 SSG, Squad Leader, Physical Fitness Instructor Critical care, Cardiac nurse, Patient Care, Charting, give medication. Counseling soldiers. Education and Training City University of Seattle 2012 Bachelor of Arts : Management City , State GPA: GPA: 3.3 Management Fort Sam Houston Military Academy of Science 1998 City , State GPA: GPA: 3.0 Accomplishments Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society. Personal Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess Skills Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone Additional Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess | FITNESS |
BUSINESS SYSTEMS ANALYST I Qualifications TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g Accomplishments Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI. Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis Work Experience Company Name Business Systems Analyst I 09/2014 to Current Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs. Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management. Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process Company Name IT Analyst Intern 05/2011 to 12/2011 Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements Company Name IT Support 05/2010 to 07/2010 Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes Education and Training MS : Information Management University of Maryland MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of Information and Services, Project Performance Measurement, System and Software Requirements B.E : Computer Engineering Mumbai University B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties: Professional Affiliations Active member of Student Council of Asian Students at University of Maryland Skills Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements | INFORMATION-TECHNOLOGY |
INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos. Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name － City , State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties. Quality Assurance IT Analyst September 2011 to January 2014 Company Name － City , State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 to January 2011 Company Name － City , State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Work with other business organizations and vendors to resolve any data or system issues. Provide visibility to department metrics by maintaining current information on HP's internal site. Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors. Customer Service Professional March 2007 to August 2008 Company Name － City , State Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner. Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool. Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs. Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers. Education BBA : Business Administration , 2015 Sam Houston State University － City , State , USA Skills Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements | INFORMATION-TECHNOLOGY |
HR & SAFETY MANAGER Summary Human Resources Manager Certified Professional in Human Resources (PHR) Extensive background in human resources management, including experience in workforce planning and employment, human resource development, compensation and benefits, risk management, employee and labor relations, HR technology, global and international HR, talent management. Demonstrated success in negotiating win-win situations, strategic business management, talent management, and change management. HR Skills HR Strategic Planning Training & Development Performance Management Organizational Development Mediation & Advocacy Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Project Management Orientation & On-Boarding HR Policies & Procedures Employment Law FMLA/ADA/EEO/WC HRIS Technologies Experience HR & Safety Manager January 2013 to January 2014 Company Name － City , State Rapidly growing transportation, distribution, and warehousing company Serving the HR and safety needs of the organizations' various operations, while leading the change management and cultural transformation efforts to support continued growth and expansion. Key Results: Consolidated two small group medical plans with different plan years into a large group plan to maintain the same quality of health plan while saving the organization 75% on the year-over-year premium increase. Improved the benefit offerings by adding never before offered dental insurance, voluntary term-life insurance, a vision discount program, employee assistance program (EAP); while expanding the available short-term disability and accident insurance to all of the organizations' associates. Streamlined the unemployment and Ohio Bureau of Worker's Compensation (BWC) systems to create consistency and reduce costs. Site Supervisor (HR Generalist) January 2011 to January 2013 Company Name － City , State Providing HR support for the operations management team of the company's second largest revenue producing account, while also assisting the organization's staffing firm, and championing special projects for the HR department. Key Results:. Collaborated with the operations management team to recruit, train, and develop a high-performance work team to improve productivity by 70% and reduce turnover by 50% year-to-year, which helped to earn the account the recognition as "Most Improved Account". Led the development of a new performance evaluation form and process to improve the processing, tracking, and administration of annual performance reviews and performance management. Senior Bill Pay Support Associate January 2008 to January 2011 Company Name － State Commissioned Officer (NCO) January 1997 to January 2006 Company Name Served in various positions and locations throughout military career. Developed human resources responsibilities, including mentoring and counseling personnel, conducting medical and basic skills training and education, managing staff scheduling, and coordinating and documenting treatment. Within scope of this responsibility, also directed the personnel operations of 1,000-person medical company, including file documentation, plan monitoring, and processing and training and development documentation. Progressively assumed increasing levels of responsibilities, positions, and earned promotions ahead of peers. Key Results: Utilized Microsoft Access to automate previously manual documentation processing system for 1,000-person company, resulting in elimination of lost documents, communication breakdown and improved tracking of personnel activity. Served as unit Joint Commission and Accreditation of Healthcare Organization inspector and committee representative for an organization earning difficult-to-achieve 100% score on accreditation and maintaining it under 2-year tenure. Adapted formal standard operating procedures (SOP) through use of job and task analysis techniques; implemented resulting changes to enable flexibility within diverse environment, resulting in a 30-40% improvement rate and increased operational productivity. Received multiple medals of recognition from U.S. Army including: 3 Commendation Medals, 2 Army Achievement Medals, 1 Good Conduct Medal and various other decorations. Awarded Noncommissioned Officer of the Quarter, 109th Medical Battalion, Third Quarter 2003. Education Master of Science (MS) : Human Resource Management , 2016 Keller Graduate school of Management, Devry University － City , State Human Resource Management Bachelor of Science (BS) : Human Resource Management Franklin University － City , State Human Resource Management Worked concurrently during college as a Medical Assistant/Phlebotomist and Bill Pay Support Associate.
Of Note | HR |
BATCH RECORD COORDINATOR / DOCUMENT CONTROL Summary
Throughout my work experience, I have focused on the quality
aspects of business. I am an organized
and responsible individual with good communication skills and experience in the
regulatory industry. Accomplishments GMP (21 GFR 111) Trainer of Production staff. Designed and implemented systems relating to trending measures relating to production statistics. Designed and implemented compressed air testing for production facilities. Specimen Processing Trainer Member of the Idea Team at McKay-Dee Hospital Microsoft Office All Internet Research 60 wpm typing speed. Experience Company Name City , State Batch Record Coordinator / Document Control 02/2015 to Current I am responsible for document control involving all aspect of the production batch record and master manufacturing record. Produce a Batch Record for each order received. Creates the Master Manufacturing Record for any new products. This includes all specifications which are defined by the customer and regulatory agencies, i.e. FDA - GMP (21 CFR 111) and TGA (Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia.) Makes any modifications necessary to existing Batch Records and ensure that changes are properly approved and documented. This includes any formulation changes, deviations and change controls to the Master Manufacturing Record. Maintains other documents and files that relate to the production of Batch Records (Master Formula, Master Manufacturing Record, Finished Product Testing Specifications), and ensure that any changes are properly documented (change controls). Review any printed material included as part of a finished product to ensure that all claims made on the label are consisted with the formula. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Effectively communicates with all areas of the company to maintain accurate records. Company Name City , State Quality Assurance Specialist 09/2013 to 02/2015 I am responsible for systems involving Quality Assurance at Albion facilities. I oversee and improve the facility's current quality manufacturing functions. Designed, implemented and update quality trending measures for all of Albion's facilities. Trending measures include tracking of material yields as well as costs. Measures are published company wide and I formalize a summary of all data that is presented to the Executive staff. Designed and implemented a testing program for testing particles, oil, water and microbial levels in the compressed air system according to ISO 8573. Currently in a Metrology training program. Upon completion, I will design and implement a program for the inspection, calibration and tracking for all instruments and tools relating to production according to ISO 17025. Formal NSF / GMP training and have trained employees to the GMP and ISO 9001:2008 standards. Member of the Material Review Board. The Board reviews and determines the direction of product disposition and of project planning. Direct the inspection of products to ensure adherence to established standards of quality. Prepare, review and organize quality assurance data and documentation. Write, revise, review and approve standard operating procedures and facility work instructions. Inspect and audit facility daily. Formal reviews are published and reviewed with the Production staff. Write, revise and review master manufacturing records (MMR) and quality control documents to include all batch records pertaining to the production of each lot of material. Review all batch records for the adherence to the Quality HACCP Plan. Provided direct involvement with the design and implementation of new procedures relating to in-house projects to further develop and improve manufacturing systems and processes according to GMP (21 CFR 111) and ISO standards. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Supervisor: Kory Longhurst (801-725-7348) Okay to contact this Supervisor: Yes. Company Name City , State Specimen Processor 06/2010 to 09/2013 Facilitates laboratory organization and patient care by ordering, preparing and directing testing to appropriate lab / testing. Trained and mentored new employees. Responsible for accurately receiving, ordering, processing, labeling and auditing specimens according to established procedure. Recognize factors that may affect testing outcomes, I take appropriate action to solve problems, and consistently documents solutions according to established protocols. Trained and maintained appropriate knowledge of all computer systems and test ordering practices insuring all specimens are properly entered in all computer systems. Effectively communicates specimen collection and handling requirements, providing service to external and internal customers. Performs and documents quality assurance checks and provide correction/maintenance. Identify opportunities for continuous process improvement and executes project conception, data collection and implementation. Performs sterile specimen preparation techniques. Follows appropriate documentation protocol and properly identify patients and correctly labels samples. I assist in some testing. I attended and completed the Specimen Processing School atIHC. I have many customer service duties in the area from working with the Home Health Nurses, couriers, other department Techs and taking outside calls from other Hospitals, clinics and Physician Offices. While a Processor at McKay-Dee, I was member of the Idea Team. I participated, approved and implemented process improvement ideas from all departments within the laboratory. Company Name City , State Claims Processor 05/2001 to 07/2002 Processed
medical claims and assured proper payment in accordance with the benefit plan.
Provided customer service for plan benefits, provider networks and available
services. Resolved claim issues for members and providers. Company Name City , State Rural Carrier - TRC 06/2000 to 07/2001
Proficient in all areas of mail
delivery. Numerous duties include, but not limited to: maintaining personal
vehicle for use on the route, sorting and casing mail according to postal regulations.
Maintaining the proper forms and
regulations for special handling mail, bundling mail, loading vehicle, delivery
and collecting of mail and parcels. Performing any follow up with
customers and always maintaining complete and organized records of delivery. Maintained a very neat and organized
working area.
Company Name City , State Owner 09/1999 to 07/2012
Extensive experience in Customer
Service relating to online sales and marketing. Developed detailed ads to
accurately describe a wide range of products from health supplements, cars and
home items.
Worked one-on-one with vendors and wholesalers for the distribution of
products.
Company Name City , State Chemist 06/1997 to 09/1999
Tested environmental samples for
pesticides and herbicides. Developed and maintained quality assurance measures in relation to the
pesticide enforcement grant required for laboratories.
Determined the type and extent of testing required to ascertain the quality of
samples submitted for analyses. Analyzed and interpreted test results in order to assist in the administration
of laws, regulations or specifications relating to the pesticide formulations
or residues found.
Made final decisions which pertain to the chemical content of individual
samples.
Prepared official reports and may be called upon to testify before the court or
the Commissioner.
Experience using Gas Chromatography and High Performance Liquid Chromatography.
Company Name City , State Customer Service Representative & Claims Processor 04/1996 to 03/1997 Extensive training in processing, analyzing and adjudicating claims. Performed a complete and detailed follow-up of inquiries from providers, subscribers and departments within Mountain State. Extensive experience with urgent resolution of problems and research using all available resources, whether the inquiry is received by telephone, correspondence or in person. Experience using numerous databases and knowledge of ICD-9, CPT and HCPC coding. Very versatile throughout the workload and able to switch tasks immediately with accuracy and efficiency. Company Name City , State Project Coordinator 10/1992 to 04/1995 Maintained accurate records pertaining to productivity and budgeting. Generated, researched and developed effective methods for locating people for government, commercial and academic clients. Researched, investigated and located people using a variety of cost-effective methods to include: searches of national and regional databases, telephone interviews and library searches. Analyzed, wrote and produced locator reports for clients that fully describe the locations of the people and the methods used to locate them. Extensive experience with accessing and analyzing credit reports. Company Name City , State Chemist II 05/1990 to 05/1992 Direct work breakdown and scheduling of lab preparation, execution and clean up. Maintained specific operating procedures that insured the successful prosecution in a court of law. Performed numerous chemical procedures including TLC, HPLC, ELISA and other testing methods. Maintained records and accountability of samples, testing equipment and various stages of testing procedures. Education Currently Enrolled : Accounting 2018 Champlain College , City , State Currently Enrolled Bachelor's Degree : Chemistry 08/1992 Virginia tech , City , State B.A. Chemistry Job Related Training: Quality Assurance Specialist - NSF / 21 GFR 111
Course completion.
Quality Assurance Specialist - AirCheck Academy, Trace Analytics Corporation -
Course completion for compressed air testing in a food grade facility according
to ISO 8573.
Specimen Processing School at Intermounatin Health Care from June 2010 through
July 2011.
Skills Regulatory Compliance Document Control Quality Assurance Auditor GMP / ISO 9001 / NSF Calibration Medical Coding Customer Service Databases & Microsoft Office & Sharepoint Process improvement Product Testing Project planning Research | AGRICULTURE |
DIGITAL MEDIA PRODUCER Summary Experienced and innovative Digital Media Producer with expertise in video production, as videographer, sound recordist, editor and post-production artist. Able work autonomously or collaborate with a team to produce highest quality production standards. Passion for constantly learning, developing and sharing new video skills with colleagues. Highlights Advanced Shooting Skills Experienced with Video Cameras and DSLRs Advanced Editing Skills using Adobe Premiere Pro Expertise in Sound Recording and Sound Mixing Ability to Bring Stories to Life with Visuals & Music Experienced Aerial Imaging Drone Pilot Experience with Teaching Students Experience Directing On-camera Talent Able to Work on Multiple Projects Simultaneously Able to Collaborate with a Team, or Lead a Project Able to Create Animated Titles and VFX Proficient with Adobe Photoshop & Illustrator Excellent Communication & Writing Skills Experience Digital Media Producer 05/2010 to Current Company Name City , State Produced video and audio content to the highest quality production standards to promote clients' objectives, and bring their stories to life, including content for corporate applications, web sites, education, commercials, and other applications. Maintained awareness of developing technologies and best practices for media production; interacted with clients, providing excellent customer service. Maintained library of digital assets. Teaching Assistant / Computer Lab Technician 09/2009 to 05/2010 Company Name City , State Assisting Professor Philip Palombo, served as teaching assistant for a freshman class in video production and editing; Led discussions, screened relevant videos, and hands-on assisted them in the lab. Also served as the Computer Lab Tech during that time, troubleshooting problematic computers and software in use. Education Master of Arts : Digital Media Production/Communications 2010 Rhode Island College City , State , USA Completed Graduate Program for Media Studies, with a concentration in Digital Media Production/Art. This included video theory, video production, as well as animation and video art classes. Animation & Adobe After Effects 2010 Independent Study with Mentor City , State , USA Private mentorship in independent study of animation and Adobe After Effects with Dennis Hlinsky of the Rhode Island School of Design. Advanced Video Editing 2009 Apple - NYC City , State , USA Week long training course for Apple's Final Cut Pro 7 Editing Software that taught concepts beyond basic editing, such as compositing, color correction, and video compression. Continuing Education : Video Production & Technology 2008 Rule Boston Camera City , State , USA Regular attendant monthly at Rule Boston Camera Learning Labs, staying abreast of current video technology and media production best practices since 2008. Accomplishments Served as sound recordist and DIT for the video series, "Visions For the Future", at Harvard University Law School. This profound series, featuring Professor Roberto Unger, was acquired by the New York Times, for its permanent archive. A portion is viewable here: https://www.youtube.com/watch?v=BP7GIoysuTs Produced a video presentation of the "Sixth Annual Catwalk to Campground Dinner and Fashion Show Fundraising Event", a major fundraising event for The Autism Project, raising over $200,000. Planned, shot, directed crew of 4 and on-camera talent, with interviews of special guests, including Miss Olivia Culpo, Miss Rhode Island USA, who would be crowned Miss Universe later that year. Created message of "Autism Awareness" education within the entertainment. Supervised and collaborated with post-production team in editing, color correction, special effects, music and DVD authorship and distribution. Received multiple awards, including "Best DVD for Autism Awareness 2012". Initiated an after-school Video Production Program for middle school and high school students in Scituate, Rhode Island. Instructed students on video production techniques including camera, lighting, sound mixing and editing. Supported students' objectives assisting them in developing their own stories and bringing them to the screen. Additional Skills Drawing & Storyboarding Explaining complex topics in simple terms Problem Solving & Troubleshooting Directing On-Camera Talent Sound Design, Recording, Remixing & Sweetening Musical Scoring Video Format Conversions and Codecs Communicating with Others Writing, Spelling, Grammar, Punctuation Public Speaking Voice Overs Available for International Travel | DIGITAL-MEDIA |
SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT) Qualifications SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD Relevant Experience Recognized as 1 of top 4 agents, promoted twice for excellent customer service Experience Subject Matter Expert (Information Technology Assistant) September 2013 to Current Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3 Information Technology Assistant (OSAU) October 2010 to August 2013 Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system. Information Technology Assistant (PMICU) January 2008 to October 2011 Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including "Furniture Disposal Process" , "Furniture Issuance Procedure", "Processing PO Orders Procedure", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50% Information Technology Assistant (BCSS) September 2007 to December 2007 Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus. Technical Support Representative July 2005 to September 2007 Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days. QA compliance September 2002 to July 2005 Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation Education Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005 Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY Affiliations Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Certifications Certification in Network Security Skills Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development | INFORMATION-TECHNOLOGY |
SOUS CHEF/LINE COOK Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. I am seeking to use my culinary skills to prepare a special variety of dishes in a professional, rewarding environment. Highlights Focused and disciplined. Works well under pressure. High volume production capability. Ability to handle/resolve problems Reliable, punctual and committed to customer service I have basic knife skills. Knowledge of preparation of various food items. Plate presentation skills. Sandwich preparation experience. Well-tuned palette Accomplishments I played a key role in the successful physical inventory of 10 million dollars worth of product, with an accuracy difference of .001%. Experience December 2015 to August 2016 Company Name City , State Sous Chef/Line Cook Persistently strive for continual improvement and work cooperatively as a team member. Set up and performed initial prep work for food items such as soups, sauces and salads. Set up and performed initial prep work for catered food items such as Hors d'oeuvre's. salads, and entree's. Have worked numerous positions on the line including such stations as Saute, Fryer, Salad, and Flattop. Correctly and safely operate all kitchen equipment in accordance with set guidelines. Successfully execute menu with highest quality and consistency standards during highest volume hours. Helped develop a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. May 2015 to December 2015 Company Name City , State Food Expediter/Food Runner/Busser Established and maintained open, collaborative relationships with the kitchen team. Quickly and courteously resolved all guest problems and complaints. Always displayed a positive and friendly attitude towards customers and fellow team members. Controlled the flow of finished dishes to guests tables. Controlled the clearing and resetting of tables with the utmost efficiency. Set up numerous small and large catering functions January 2014 to April 2015 Company Name City , State Picker/Shipping Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Received incoming shipments and reviewed contents against purchase order for accuracy. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Conducted monthly, quarterly and yearly inventories of warehouse stock. October 2013 to December 2013 Company Name City , State Stocker Handled products and equipment in accordance with safety and sanitation guidelines. Greeted all customers. Arranged and stocked department displays. Gave every customer immediate and undivided attention. Offered product recommendations when appropriate. Monitored UPC codes. April 2013 to October 2013 Company Name City , State Seasonal Laborer Interacting with clients at job site. Replacement of pool liner. General maintenance of pool pump, filter, and pool plumbing line system. Opening and closing of clients pools. Keeping and managing inventory of parts, and tools necessary for every job. June 2011 to April 2013 Company Name City , State Kitchen Crew Cleaned work areas, tables, and kitchen equipment. Performed dishwasher duties. Washed, peeled, cut, and seeded fruits and vegetables. Cleaned up spilled food, broken dishes, and emptied trash. October 2009 to January 2011 Company Name City , State Mobile Phone Consultant Described merchandise and explain operation of merchandise to customers. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. March 2009 to October 2009 Company Name City , State Food & Beverage Attendant Loaded dishwashers and hand-washed items such as pots, pans, knives. Kept drink stations clean and ready for service. Performed cleaning, and stocking duties in establishments. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Took orders from patrons for food or beverages. Used all food handling standards. Communicated with customers regarding orders, comments, and complaints. Education 2009 East Pennsboro High School City , State Diploma Certifications I am CPR/AED certified through the Red Cross Skills CPR, Critical Thinking, Customer Service, Customer Service Skills, Cycle counting, inventory, Inventory Management, Leadership
Skills, Leadership Skills, Microsoft Office, quality, Receiving, Sales, shipping, Supervisory Skills, tables Additional Information Authorized to work in the US for any employer | ARTS |
JOB CAPTAIN
DESIGNER Highlights Software Literacy:
- AutoCAD R14 & 2000, Aperture v. 5.0, Microstation 7.1,
- Adobe Illustrator, Photoshop 6.0, Excel, Word Experience 12/2002 to Current Job Captain
Designer Company Name － City , State Worked independently and with other staff members to produce high-quality design
proposals, presentation drawings and construction documents for retail and hospitality
clients. Selected Projects:
- Steiff Toy Company- Proposal for first North American prototype store in greater
Boston
- Stride-Rite- Proposal for the renovation of an existing shoe store & future roll-out
design
- Sodexho- Proposed renovations for cafeteria and food concessions at various college
campuses across the US, including: Bentley College, UMass, & Wheaton College. 04/2000 to 10/2002 Project Manager
Designer Company Name － City , State In-house architecture and interior design consultant for Fidelity Investments. Collaborated with domestic and international firms on all stages of design and
construction. Facilitated project initiation and consultant selection. Assisted with the
coordination and flow of information between disciplines such as mechanical, HVAC,
landscaping, lighting, furniture and finishes. Managed the progress and work of the
primary design consultant and evaluated their performance. Prepared design presentations
and marketing material for clients, director and Fidelity chairman. Researched building
technologies and interior/exterior finishes and cost analysis. Maintained design library
and scheduled product presentations and learning credits for staff. Selected Projects:
- Seaport Hotel & Health Club- Renovations to lobby, ballrooms, restaurant, fitness &
locker rooms
- Fidelity Broadband Group- 40,000 SF high tech office renovation and conference center
- 39 Eaton Place, London- 5,000 SF renovation to existing residence and gardens. 09/1998 to 04/2000 Designer Company Name － City , State Worked both independently & in a team environment on all stages of design. Collaborated
on construction documents. Reviewed shop drawings. Attended job meetings. Developed
construction/design details in-house and on site. Managed construction administration. Prepared renderings and finish schemes for client presentations. Selected Projects:
- Brighton Landing- 465,000 SF office and retail development
- Cutler Lake Corporate Center- 200,000 SF premier office complex
- EMC- 50,000 SF training complex & cafeteria
- Fidelity Foundation- 1,200 SF conference center involving historic restoration &
preservation. 06/1997 to 09/1998 Designer Company Name － City , State Collaborated on construction documents. Developed construction/design details. Attended
job meetings. Reviewed shop drawings. Construction supervision. Researched zoning and
code requirements. Field Surveys. Prepared client presentations. Met with product reps &
vendors. Selected Projects:
- Physicians Health Services- 300,000 SF office complex
- Playtex Products- 40,000 SF office renovation & expansion
- OCI Chemical- 20,000 SF office renovation. Education 1997 Master of Architecture Tulane University School of Architecture － City , State Skills Adobe Illustrator, Photoshop 6.0, premier, AutoCAD R14, Broadband, consultant, cost analysis, client, clients, design and
construction, HVAC, interior design, Investments, lighting, director, marketing material, mechanical, meetings, Excel, office, 2000, Word, Microstation 7.1, presentations, progress, proposals, Proposal, quality, renovation, Renovations, retail, supervision, Surveys | DESIGNER |
BUSINESS DEVELOPMENT CONSULTANT Summary Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close. Experience 07/2015 to Current Business Development Consultant Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2010 to 07/2015 P&C Producer and Sales Agent Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2006 to 07/2010 Sales Representative Company Name － City , State Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion. Education May 2006 Bachelor of Arts : Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City , State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales | BUSINESS-DEVELOPMENT |
SALES ASSOCIATE Career Focus I am a dedicated, hardworking woman. I am trying to provide for a growing family. I am great with people, and handle myself well in difficult situations. I am looking to eventually go back to school and better my own life as well. As for now I am seeking any type of employment to be able to provide for the daily needs of myself and my children. Skills Speaking Sales and Marketing Customer and personal Service Active Listening Critical Thinking Reading Comprehension English Language Judgement and Decision Making Social Perceptiveness Persuasion Clerical Coordination Monitoring Time Management Negotiation Mathematics Service Oriented Food Production Active Learning Learning Strategies Instructing Production and Processing Education and Training June 2011 Stanhope Elmore High School － City , State GED Work Experience Sales Associate , 11/2015 － 12/2015 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Server/Server Assistant , 08/2011 － 01/2012 Company Name － City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Stock service areas with supplies such as coffee, food, tableware, and linens. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Escort customers to their tables. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Garnish and decorate dishes in preparation for serving. Provide guests with information about local areas, including giving directions. Sales Associate , 01/2011 － 05/2014 Company Name － City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Offer customers carry-out service at the completion of transactions. Recommend products to customers, based on customers' needs and interests. Answer customers' questions about products, prices, availability, product uses, and credit terms. Train customers' employees to operate and maintain new equipment. Pack customer purchases in bags or cartons. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. | SALES |
PURCHASER / PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager to contribute comprehensive skills toward actively supporting a progressive organization as a key team member.
Featured Skills x Expedite / AOG / Logistics
x Customer Service
x Finance / Accounting
x Sales
x Purchasing
x Inventory Control
x Stores / Warehouse
x Management
x Shipping
x Receiving
x Bookkeeping Ability to act independently to determine methods and procedures on new assignments.
* Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise.
* Ability to maintain positive company image and brand.
* Ability to perform work accurately and thoroughly.
* Efficient organization and time-management skills.
* Ability to prioritize tasks and meet deadlines.
* A courteous and professional demeanor.
* Strong negotiation skills
* Ability to work well under pressure
* Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software.
Additional
Comments I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers. Experience January 2011 to Current Company Name City , State Purchaser / Production Coordinator My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule. In this position I was responsible for aircraft paperwork and work cards during the maintenance visits. I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary. When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing. Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task. Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues. Like coordinators I have to interface with leads, project managers, and customer representatives. In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source. Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves. Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed. I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal. If it isn't, resolve any rejected parts by means of returns and credits. Buyers are responsible for expediting all orders and making sure that they are received as needed. We then report this information to the coordinators and project managers as necessary. Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties. In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition. Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs. These savings of course benefits everyone on the company. Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position. February 2009 to December 2010 Company Name City , State Purchasing Clerk / Material Specialist Working with Vision Airlines included a lot of different responsibilities. Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities. Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves. After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available. If needed, get approval to proceed with the order. Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner. I would match invoice with purchase orders and track shipments to assure their arrival. Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required. Once material is ready to be used, issue from the system to assure all records was correct. All of this required constant tracking using Excel, Word, and Adobe. I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received. As well as certifications and any other information requested from maintenance. If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner. As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be. This involved having key information to acquire the material and coordinate with the proper logistics necessary. Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft. February 2005 to January 2009 Company Name City , State Purchasing Agent / Material Expeditor I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline. Being an Expeditor had responsibilities that could change day by day depending on what was required of me. I provided daily reports and expedited any material needed to keep the production process flowing efficiently. This meant coordinating the order and shipment process, as well as the actual delivery of the material. My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment. This requires me to deal directly with the vendors and develop relationships for future business. I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion. Once I have received the material I then facilitate and expedite the flow of materials to and from various departments. I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet. With this job no two days are the same, it is a constant change with challenging obstacles. In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies. This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping. Between the three job functions I was constantly providing and coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods
Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course
Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test of Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate of Training "Gold Award" Administration Maintenance Technicians Awards Program 5/2001 State of Florida High School Diploma Department of Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known for 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey | AVIATION |
VP OF FINANCE Executive Profile Ambitious Chief Executive Officer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Small business development Project management Leadership/communication skills Self-motivated Product development Product line expansion Business operations organization Business operations organization Core Accomplishments Increased sales by [Number]% by rolling out a revamped social media marketing initiative. Increased annual revenue from $[Amount] to $[Amount] in just [Number] years. Grew business from [Number] employees to [Number] employees in [Number] years. Garnered more than [Number] excellent performance reviews and testimonials from clients. Professional Experience VP of Finance 01/2014 to Current Company Name City , State Direct the accounting, finance and administrative functions of this newly formed hospitality management company currently overseeing 8 hotels. Delegate with all aspect of monthly forecasting and budget planning for $16M in annual revenues Facilitate Tax Credits & other related incentives for new hotel development with mixed-use developers Assist President of the company to build a experienced hospitality executive team to further relationship with exclusive brands such as Hilton, Marriott and Starwood Hotels Establish new relationships with experienced personnel for efficiency, to increase revenue by 20% per hotel Propose feasibility report to alter strategic initiatives to assist newly acquire assets and distressed assets Reduce average payable liability by $1.2M annually by analyzing exceptions in the procure-to-pay payment process. Managing Partner 06/2012 to 12/2013 Company Name City , State Managed all departments of the newly $5M built hotel on Lake Texoma. Established a business strategy for the ramp up period to optimize revenue to 90% of initial projections. Achieved $1M (76%) in revenue during the first fiscal based on initial projection of a Tier 3 market. Hired and trained 15 new employees of day-to-day 24/7 operation and managed payroll to maximize profitability. Developed new relationship with local business, chamber of commerce, and city officials to help promote tourism within the area. Established strategic rate levels to accommodate different business segments (Corporate, Leisure &Walk-ins) Executed a market plan to create awareness within 30 miles radius to reach casino visitors in nearby city Improved guest satisfaction scores to meet brand standard and achieve 3 star rating with AAA. VP of Finance / Controller 05/2010 to 10/2012 Company Name City , State Direct the accounting, financial planning and analysis, information technology and risk management functions of this $250M privately-held quick service franchise restaurant enterprise with over 200 stores. Utilized financial tools for accounting procedures to understand the business for improvements resulting in new cash management increasing revenue by 27% and reallocation of support resources Eliminated company liability by 65% by using the GAAP freeing up cash flow to invest in infrastructure and brand Implemented a new cloud base technology platform to reduce technology cost by 75% with new vendor partnership Defined the Which Wich business model with ROI and profit maximization to ensure franchisee are setup for success Proposed new strategies and ideas to increase sales that can facilitate extra growth for the company allowing a international expansion plans. Director of Business Operations 04/2005 to 12/2009 Company Name City , State Managed all operational activities of a single hotel location. Established a pricing strategy which gave a competitive advantage over other competitors increasing portfolio revenue by 31% over a span of 3 years Decreased operating expenses by 17% through using resources efficiently and eliminating non-resourceful positions in the staff Expanded sales and marketing efforts to reach a greater demand in the market place Reached a 99.7% customer satisfaction rating by providing additional amenities and services through the hotel Achieved a 95% average occupancy annually for 3 consecutive years. Education MBA : Project, Engineering & Business Management University of Dallas City , State Bachelor of Science : Finance, Accounting & Information Management University of Texas at Dallas City , State Skills accounting, administrative, budget planning, business strategy, cash flow, cash management, competitive, customer satisfaction, finance, financial, financial planning and analysis, forecasting, information technology, marketing, market, enterprise, payroll, personnel, pricing, profit, quick, risk management, sales, strategy, strategic, Tax | FINANCE |
ACCOUNTANT Summary Flexible bookkeeper/ accountant who adapts seamlessly to constantly evolving accounting
processes and technologies. Highlights Account reconciliations Accounts Payable/Receivable Complex problem solving Bank reconciliations Creative Problem Solving Budget analysis & preparation Effective time management Complex problem solving Excellent managerial techniques Cost accounting Multi-Task Management General ledger accounting Strong communication skills Periodic financial reporting expert Strategic planning Intuit QuickBooks specialist SAP Accomplishments My professional accomplishments are in the area of gaining well rounded accounting
knowledge about the business and communicating how the bottom line is affect by decisions. I was part of a team that created, advised and implemented SAP in North America while
working for Colgate. At other businesses I helped implement several different accounting
software solutions. Experience 08/2016 to 03/2017 Accountant Company Name － City , State Handled the day to day accounts payable, accounts receivable, monthly financial closing, work in process, and sales tax. 01/2007 to 08/2016 Co-Owner Company Name － City , State Created a business plan to help preserve a historic landmark building and encourage economic
development in Historic downtown Rogers. Created from scratch Poor Richard's Art (an artist
co-op) and then purchased The Rabbit's Lair and turned it into a fabric & fiber center that
became one of the top 10 shops in America. Handled all day to day operations, finances, management of employees, strategic planning,
and worked with City of Rogers to help with beautification and implementation of events. 11/2001 to 01/2007 Owner Company Name － City , State BKP was created after I had my daughter and wanted a more stay at home job. It turned into
a bookkeeping/accounting firm that had 7 employees and over 120 different business
customers. BKP specialized in small businesses that needed a bookkeeper to come to their site and keep
their accounting records up-to-date and train them in the day-to-day accounting needs. BKP was sold to Beall-Barclay is 2005, where I became the Business Development Manager. 09/1999 to 06/2001 Accounting Manager Company Name － City , State Hanna's was a company that had grown so fast it needed process, procedures, and software
to bring it up to speed. While I was there we implemented new software, audits, and
inventory controls for the retail shops. 09/1997 to 09/1999 Cost Accounting Manager Company Name － City , State My job was to implement SAP software. Starbuck's was going through their manufacturing
processes and creating a cost accounting system. It was a fabulous job, I just found the
Seattle gray days too hard. 06/1989 to 09/1999 Cost Accounting Manager Company Name － City , State I begin as a cost-accountant for the Irish Spring portion of manufacturing at the Kansas City,
Ksplant. It was a time of change, automation of the manufacturing process, and upgrading
software to SAP. This is where I fell in love with accounting and helping the manufacturing
team understand how it worked for them or against them. During my time at Colgate, I was
involved in the cost of unions, strikes, complete downsizing of administrative roles, different
general managers of the facility, and working with New York on monthly reports and annual
budgets. Other projects included the creation of the Cost Accounting system and processes
with the CPA firm hired to implement the software. My counter-part and I flew up to NY
each week to work on this and then flew back each Thursday to work on our regular jobs. Once SAP was up and running for Colgate, I was transferred to Hill's Pet Nutrition in
Topeka, KS as the Cost Accounting Manager to implement SAP. 02/1985 to 01/1989 Accounting Manager Company Name － City , State Speaco Foods was a manufacturing facility (multi-state) that made vinegar, juices, hot sauce and
mustard. It was a family owned business that I worked at all my summers during high school
and college. I worked in the manufacturing plants until I graduated college. Once I graduated
college, I worked in the accounting department. I started in Accounts Payable, then
receivables and then inventory control. My role in the accounting was to implement new
software, train others, and get the inventory and cost accounting systems up and running. Before I left Speaco Foods, I became the Accounting Manager. Education 1985 Bachelor of Science : Business Administration University of the Ozarks － City , State , USA Business Administration Affiliations
Main Street Rogers Skills Account reconciliations, accounting, accountant, Accounting Manager, accounts payable, accounts receivable, administrative, artist, Art, automation, Bank reconciliations, bookkeeping, bookkeeper, Budget analysis & preparation, budgets, Business Development, business plan, closing, Strong communication skills, Cost Accounting, CPA, Creative Problem Solving, fast, financial, financial reporting, General ledger accounting, inventory, inventory control, managerial, manufacturing process, manufacturing
processes, problem solving, processes, QuickBooks, retail, sales, SAP, Strategic planning, tax, time management, upgrading | ACCOUNTANT |
EXECUTIVE CHEF Summary Over 29 years experience in front and back of house. Seeking a Management position. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Executive Chef with 4 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Highlights Kitchen, Bar, & Dining Room
Operations
Integrated Inventory Control
Promotions & Up-selling
Budgeting / Profit & Loss
Management
Safety & Sanitation Compliance Innovative Menu Planning Vendor Management & Negotiation Strategic Kitchen
Planning Budget Management Culinary Staff Training and Development Menu Management Team Building and Leadership Outstanding Guest Relations Experience Company Name City , State Executive Chef 08/2010 to 08/2014 Innovative menu development and planning. Food and labor cost control. Food presentation and preparation. Managed special events. Purchasing and inventory management. One on one customer relations with clientele. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. Training and developing employees. Company Name City , State Kitchen Manager 08/2009 to 07/2010 Recommended measures for improving work procedures and workers performance. Created work schedules and organized employee time sheets. Assign duties, responsibilities, and work stations to employees in accordance to with work requirements. Performed various financial activities such as cash handling, deposits and payroll. Observe and evaluate workers and work procedures to insure quality and standards. Complete disciplinary write-ups and performance reports. Company Name City , State Sous Chef 08/2007 to 09/2009 Help train, develop and grow kitchen staff. Planning, preparing and direction food operations in kitchen and outgoing catering orders. Making sure all kitchen staff works to the highest culinary standards. Checking quality and quantity of food received from suppliers. Giving both positive and negative feedback to staff on a daily basis. Making sure that all in house kitchen and catering policies were implemented. Training and developing employees. Company Name City , State Lead Expeditor/Customer Service Rep 04/2005 to 08/2008 Delivering catering orders to surrounding airports. Customer service. Data entry using Quick books. Packaging and labeling orders for outgoing deliveries. Shopping for special requests throughout San Diego Area for an elite clientele. Training and developing Employees. Skills: Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations,
Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts
between staff members. Constantly working hard to achieve personal goals and objectives. Process improvement
analysis and implementation. Education Restaurant/Hotel Management 2017 Penn Foster Management Serve Safe Certified 2015 City Skills Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations, Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts between staff members, Constantly working hard to achieve personal goals and objectives, Process improvementanalysis and implementation | CHEF |
SUPPORT & NETWORK SERVICES INTERN Professional Summary Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Skills ·Able to research
and familiarize skill sets towards core technologies based on enthusiasm,
dedication, and motivation ·Knowledgeable with
installation and configuration of Windows-based operating systems (Windows XP,
Vista, 7, and 8) ·Experienced with the
installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X
interactions ·Proficient with
virtualization and highly skilled with configurations inside of VMware ·Skilled with
troubleshooting hardware and software issues within a network and support
services environment ·Able to document,
effectively communicate, and succeed within a group setting in order to become
a superior team player Willing to work
individually whilst prioritizing tasks or projects and completing assignments based
on expected deadlines Work History Company Name Support & Network Services Intern | City , State | September 2014 - December 2014 Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department Worked with Network & Support Services team to learn more about the general campus and supported users Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM Performed within a minimalized test environment in order to create runbook programming and custom templates Shadowed student workers with incident management processes and workflows within Cherwell Service Management Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision Assisted student workers with new computer installations and configurations as well as creating documentation Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure. Company Name Information Technology Lead Intern | City , State | June 2012 - June 2013 Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy Performed room checks to test equipment and replace faulty campus property during the semester breaks Set up purchased assets within classrooms for students while retiring and recycling older systems. Company Name Information Technology Student Center Intern | City , State | September 2011 - December 2011 Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program. Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment. Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity. Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems. Education Bachelor of Science Information Science & Technology University of Wisconsin City , State | 12-2014 Information Science & Technology AAS Waukesha County Technical College City , State IT-Computer Support Specialist | 12 2011 Accomplishments ·UW-Waukesha Dean's
List ·WCTC Honor List ·Who's Who Program
– WCTC ·NTHS Member 2010 ·Phi Theta Kappa
Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player
Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll | INFORMATION-TECHNOLOGY |
GROUP FITNESS INSTRUCTOR Executive Summary To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 to April 2014 Company Name An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym. Assistant November 2011 to June 2013 An Assistant June 2011 to June 2011 Company Name at an after school program called AlphaBEST. Provided children from the grades K-5 a safe and friendly place to be after school hours. Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities. Mentored inner city children in New York City providing them with love and attention. Company Name Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98 5/2013 Collin College Full time student taking my basic courses.
Texas Tech Languages Speak and read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management | FITNESS |
BUSINESS DEVELOPMENT CONSULTANT Career Focus Self starter, customer focused and detail oriented business professional with multiple industry business development experience complemented by staffing industry, and Human Resources experience, specializing in business implementation and recruiting. Proven track record of consistently exceeding corporate objectives and quotas. Highly articulate and persuasive communicator able to reach individuals and groups from all organizational levels. Ability to liaison between clients, Human Resources, sales and management. Strong writing, editing, and presentation skills. Extensive background in Networking, Building Customer Relations, Presentation, Sales & Marketing, Follow up, and Project Coordination. Highly skilled strategic thinker, able to plan and implement client orientation program that achieve organizational objectives and business development goals. Summary of Skills Microsoft Office Programs, SharePoint, PeopleSoft, ADP Payroll, and Internet applications and Research. Accomplishments Human Resources · Reduced employee turnover by 10% in one year. Sales & Marketing · Increased Accessory
World's revenue by 25% in less than 3 months. Recruiting · Developed recruiting plans, marketed, and hosted job fairs, which filled 120
hard to fill Building Inspector and Plans Examiner vacancies for The City of Houston's Permitting Center in
a period of six months, by sourcing and recruiting nationwide. Business Development
· Promoted
to the largest territory for Workforce
Solutions, post exceeding market share and customer loyalty annual goals, in just over the first quarter of
the year in the second largest territory for the organization. Business Management · Implemented an attendance disclaimer, which
significantly decreased hiring event cancellations in current Workforce
Solutions Center. Employee Engagement
· Earned 2nd highest fill rate in the
region for Workforce Solutions, by
improving quality of job postings, and actively encouraging Employment
Counselor and Staffing Specialist teams in aggressive recruitment efforts. Professional Experience Company Name City , State Business Development Consultant 01/2015 to Current Provide Human Resources, Recruiting, Screening, and staffing services to employers in assigned areas. Maintain and build relationships with new and existing clients by providing services, maintaining contact, attending networking events, and being actively involved with targeted professional organizations. Network through industry contacts, association memberships, and online. Maintain an understanding of employment and business related activities in assigned areas by analyzing data to identify business development opportunities. Understand clients' human resource-based needs and suggest appropriate products, provide advice, or otherwise address the issue. Follow-up with clients to ensure effective delivery of services and products rendered. Develop and process client contracts, renewals, and terminations. Company Name City , State Recruiting Specialist 01/2014 to 01/2015 Develop and execute recruiting plans. Market and advertise to reach a broader and wider market of candidates. Network through industry contacts, association memberships, and online. Implementation of programs, policies, and procedures towards workforce management. New employee on-boarding, Training and development. Administrative duties and record keeping related to the hiring process. Company Name City , State Owner 02/2011 to 08/2013 Operated a small business selling fashion accessories both locally, as well as online. Direct Sales and Business to Business Sales. Developed excellent rapport with all my clients. Increased revenue by 25% in less than 3 months. Company Name City , State Language Arts and Intensive Reading Teacher; Spanish Club Sponsor 09/2006 to 06/2010 Implemented community service to help benefit needy local residents with programs such as Coats off Our Backs, Can the Principal, Spring School Supply Drive, A Christmas Carol, Military Shoeboxes, and Club Clean-up. Successful in advancing students reading level by 88% in a period of one school year. Developed and taught lessons following the Voyager Instructional Model to improve students' reading skills. Taught all aspects of Reading, English Literature, Grammar, and Writing. Prepared students for the Florida's Comprehensive Assessment Test (FCAT). Company Name City , State Human Resources Manager 08/2003 to 08/2006 Developed job announcements, carried out and coordinated advertising, recruitment, interview and selection process. Administration of employee compensation and benefits, personnel policies, regulatory compliance, and performed quarterly reviews. Investigated, documented and resolved personnel issues and complaints at all levels within the hotel. Conducted final interview, reviews, reprimands, and exit interviews in order to ensure all labor laws were followed. Prepared and followed budgets for personnel operations. Education MBA : Business Administration Management University of Houston , City , State Bachelor of Arts : English Literature/Spanish University of Texas , City , State Teaching Certificate with Reading Endorsement City Languages Fluent in both English and Spanish. Skills Administrative duties, ADP Payroll, advertising, Arts, benefits, budgets, business development, contracts, client, clients, delivery, Direct Sales, English, fashion, hiring, human resource, Human Resources, Internet applications, regulatory compliance, Market, Microsoft Office Programs, SharePoint, Network, networking, PeopleSoft, personnel, policies, rapport, Reading, record keeping, Recruiting, recruitment, Research, selling, Sales, Spanish, staffing, Teacher Professional Affiliations Texas Veterans Commission Houston
East End Chamber of Commerce – Ambassador – January 2015 – present
Camara de Empresarios Latinos de
Houston – Member – August 2015 – present
Governor's Small Business Forum - Committee Member - September 2015
Houston Hispanic Chamber of
Commerce - Volunteer – October 2015 - present | BUSINESS-DEVELOPMENT |
DIGITAL MARKETING ASSOCIATE Summary Dynamic and highly enthusiastic individual with keen business acumen seeking a position in Marketing and Advertising to apply advanced customer service skills and uncommon creative mindset to bring a positive initiative to your business operations and an upward curve to your company revenue growth Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition, and growing subscription-based businesses Well versed in all aspects of marketing campaigns from concept development to execution and launch Highly organized individual with strong knowledge of business organization and processes as well as management techniques who constantly strives for self-development and education welcoming every opportunity to expand intellectual, cultural, and professional horizons Highly competitive team player and multitasker seeking to positively contribute to overall team performance and the achievement of all established corporate objectives Efficient communicator with an uncommon ability to relate to people and provide excellent customer service Responsible professional with strong analytical skills and a proven ability to produce a range of solutions as well as work under stress still delivering good results Account Management Brand Development Sales Promotion Multi-Media Marketing Campaign Planning & Execution CRM & Profit Maximization Strategic Media Placement Market Analysis Customer Service Advertising Experience 05/2016 to 11/2016 Digital Marketing Associate Company Name － City , State PatientPop is one of the top 20 fastest growing startups in Los Angeles and is the first growth-focused platform that accelerates new patients growth by automating practice marketing and eliminating the need for dedicated marketing resources. Optimize web presence and visibility of healthcare professionals. Create, oversee and audit social media pages, health directory profiles, Google Analytics, Call tracking, etc. Assist in fostering retention of healthcare professionals current client base and draw new client base. 02/2013 to 08/2013 Account Manager Company Name Performed a whole range of an online marketing account manager's duties while serving The Beauty Box, a multi-brand of a major beauty company in the Brazilian market, Boticário Group, which was created to compete with Sephora group. Responsible for tracking all social media platforms and campaigns including Facebook page, Blog, e-commerce, Instagram and Twitter. Coordinated job scheduling, approval, and creation of online campaigns and key visuals or messages. Noted by senior management for efficient management of client-agency relations. 05/2011 to Current Account Manager Company Name Accountable for managing accounts for Transitions Lenses, Unidas Car Rental, Berlitz Language School, and Climatempo.com.br Operated as a lead point of contact for any and all matters specific to my clients, thus building and maintaining strong and long-lasting customer relationships Attended meetings with clients as well as created briefings for other employees Formulated strategies and passed proposals to senior managers Contributed to campaign development as well as monitored and chased work progress. Personal Information PERSONAL SUMMARY Skills Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms Additional Information PERSONAL SUMMARY | DIGITAL-MEDIA |
HEALTHCARE PROVIDER Professional Summary Current graduate student at the University of Arizona Global Campus pursuing a Master's Degree in Health Informatics and Analytics with five years of experience in at-home care. An exceptionally empathetic and dedicated healthcare provider with a strong record of child health care service. Adept at handling various client issues and problems with kindness and professionalism, seeking opportunities in the Healthcare and Business
industry.
A reliable employee with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
A stay-at-home mom of five children dedicated to ensuring the needs of the children's safety and comfort by addressing their specific diet, exercise, and tutoring needs. Including the care provided for an autistic son in creating specific routines, developmental support, and educational strategies. Recently began the endeavor of owning and managing a small business. Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical andemotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Education MBA : Health Informatics and Analytics , Expected in 02/2022 University of Arizona Global Campus - City Certificate of Completion in Radiologic Technology : Radiography , 11/2016 Loma Linda University - City Bachelor of Science : Radiologic Technology , 04/2011 University of Perpetual Help-System DALTA - City Certifications Certificate of completion in Radiation Technology Certificate in TEFL and TESOL (120 hours) Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. | HEALTHCARE |
SOCIAL MEDIA MANAGER Summary Seeking an employment position in the Marketing or Public Relations field. Highlights I am able to work very well with other people, as part of a team or otherwise, in an external and/or internal work environment. I am very organized and can multi-task with ease. I am able to take direction easily, but I am also not afraid to ask for help if needed. I am a strong communicator and pride myself on my ability to speak and write well. I am very familiar with most computer office programs including all Microsoft programs. I work well under pressure and consider myself to be an effective problem solver, promoter and liaison. I pride myself on being able to develop and nurture relationships, existing and new, with clients, patients, and/or team members on a daily basis. Experience Social Media Manager , 06/2014 to Current Company Name － City , State Running Title history on Lease holders and their properties Entering data to be used in official Abstracts Managing personal relationships with clients by writing "Thank You" letters and keeping them informed with weekly email updates Assisting with daily office duties such as filing, organizing, and updating company/clientele information Creating and maintaining Social Media profiles (Facebook, Twitter, Instagram) for the Candidate Creating and implementing strategic plans for Social Media posts to try and broaden our outreach (i.e. posting relative articles on social or political issues in our community and asking followers for their feedback, posting pictures of every fundraiser, appearance or social event that the campaign/candidate has held or attended, engaging followers in conversation on the campaign page to learn about their concerns and hopes for the future of our community and how André Comeaux can help make them a reality) Helping plan campaign fundraisers and events for the Lafayette community ◦ Examples: * Planned and implemented a "Meet the Candidate" social gathering at a local restaurant for current students and recent graduates to come together and discover ways they can volunteer for the campaign, raise money, meet André Comeaux and learn about his objectives * Helped plan and implement several fundraisers for both the Lafayette and Baton Rouge community which gave supporters the opportunity to volunteer their time and money to help fund the campaign * Helped design the website, campaign "push card" and campaign t-shirt Marketing Intern , 01/2014 to 05/2014 Company Name － City , State Creating and posting numerous Social Media posts on various outlets (Facebook, Twitter, Instagram, Constant Contact) to engage followers and encourage attendance to events Designing and sending out weekly, sometimes daily e-Blasts (via Constant Contact) to ticket holders and the general public about upcoming events, getting involved with volunteering, etc. Volunteering for Art Walks in Downtown Lafayette & various concerts, taking pictures at certain events and fundraisers, and assisting the Marketing Director with different tasks on a daily basis such as organizing and designing promotional pieces including flyers, postcards and the Center's website Sports Intern , 09/2013 to 02/2014 Company Name － City , State Assisting the Sports Director with filming high school football games Recording names, numbers and scores of each game Cutting film and reviewing/editing the script for the teleprompter for the Sports Director before he went on-air Nanny/Caregiver , 01/2012 to 02/2014 Company Name － City , State Basic caregiver for three small children for 4-6 hours everyday Provided discipline according to their ages (5, 10, and 13) and, in accordance with their parents' guidelines, gave them everyday chores and responsibilities to accomplish i.e. getting their homework done right after school and in a timely manner, cleaning their rooms, dressing themselves for extra-curricular activities, etc. Sales Associate , 05/2011 to 12/2012 Company Name － City , State Greeting and assisting customers on the main floor Working the register Re-stocking shelves and taking inventory on a weekly basis and major inventory over the summer Wrapping gifts Creating flyers and postcards to help advertise monthly sales or discounts Designing various window displays Education Bachelor's : Public Relations, Business University of Louisiana at Lafayette － City , State , US University of Louisiana at Lafayette, Lafayette LA Public Relations/Liberal Arts, May 2014 Bachelor's degree in Public Relations with a minor in Business Accomplishments As part of one of my last core Communications classes at The University of Louisiana at Lafayette, better known as Campaigns 490, students were divided into 5 teams of 5 to create a campaign for a specific client, the ULL Communication Department. The proposal was to increase recruitment numbers by 20% in the next year. Each member of the team had a unique job and mine was Editor, which entailed reviewing, proofreading, and finalizing the group's final written reports and social media sites. After a semester of gathering and analyzing research, developing a campaign based on objectives, creating a new branded image and evaluating the plan for the department, the Department of Communication chose our campaign as the winning group proposal Professional Affiliations THE ANDRÉ COMEAUX CAMPAIGN , Lafayette, LA Skills Associate, Basis, Greeting, Inventory, Monthly Sales, Sales, Sales Associate, Sales Or, Stocking, Marketing, Posting, Clients, Filing, Increase, Liaison, Problem Solver, Proofreading, Recruitment, Very Organized, Games, Promotional, Public Relations | DIGITAL-MEDIA |
FINANCE MANAGER Summary Confident and sales-oriented Finance Manager with over three year experience and track record of sales success.
*Exceptional professional selling skills enhanced by leadership and refined by a formal education and specialized sales-related training.
*Incomparable customer service and unique interpersonal skills.
*Excellent team player and can work independently with little direction, resourceful and high energy personality.
*Highly flexible and adaptable to dynamic needs, effective problem solver, facilitator.
*Proficient with ADP, Reynolds & Reynolds, UCS and DealerTrack Experience 11/2003 to 05/2004 Finance Manager Company Name － City , State Demonstrated continuous growth and achievements within the automotive industry. Solid business insight with the ability to ascertain needs for customers to increase profits. Tracked and disbursed all loans in a timely manner, communicated full contract disclosures, and accurately controlled paperwork flow. Maintained a strong working relationship with all lenders for four franchises. 02/2002 to 10/2002 Finance Manager Company Name － City , State Developed a strong rapport with customers to ensure satisfaction. Identified needs of customers to proactively sell products to meet their needs and exceed Florida quotas. Excellent rapport building, skillful presentation, and effective closing skills. Extensive professional training in the areas of sales, relationship building and leadership. 03/2001 to 02/2002 Finance Manager Company Name － City , State Efficiently analyzed all personal lines of credit to determine acceptability. Provided and/or coordinated full loan service functions for customers. Ability to work productively with all levels of the organization to add value and consistently contribute to the team. 04/2000 to 03/2001 Senior Credit Representative Company Name － City , State Demonstrated strong project management skills through competent management of 26 sales centers' accounts in the Florida Division. Implemented a process improvement system to assist in reconciliations. Prepared customer billing and developed reports weekly for upper management. Education 1999 Bachelors of Business Administrations : Accounting MERCER UNIVERSITY － City , State Accounting Skills automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales Additional Information Personal and professional references available upon request | FINANCE |
SALES Summary I am looking for a career position with a company that I can be rewarded by my desire to succeed. I am a self starter and motivated to do my best. I am comfortable doing what it takes to create new business and have an excellent history of retaining current business. Skills Self Starter Motivated Client Relations Success Driven Experience Sales 12/2015 to Current Company Name City , State Sales of phones, plans, home security and satellite in a retail environment Meet quotos monthly for add-on orders and upselling Cross selling customers to switch to our company for other services that they did not come in store for Assist customers with determining the best products and plan for their needs in fast paced work environment Maintain customer satisfaction by providing great customer service Insurance Sales 03/2015 to 12/2015 Company Name City , State Insurance sales Contacted customers to set up in home appointment to offer mortgage, life and final expense protection Interviewed customers to see determine which Company, plan and amount best fit their needs Cold call customers that responded to ads Sales 01/2011 to 03/2015 Company Name City , State Provided sales support to retail customers Increased sales with knowledge of merchandise and sales techniques Created additional revenue with add on sales of other merchandise Advanced to management with opening and closing duties and training of new employees Sales 04/2013 to 06/2015 Company Name City , State Roofing sales position Obtained customers who needed new roofs by cold calling Created additional sales by asking for referrals Education and Training High School Diploma 2010 Edmond North High School City , State Business/Marketing 2012 Oklahoma Christian University City , State Business/Marketing 2011 Harding University City , State | SALES |
8TH GRADE LANGUAGE ARTS TEACHER Summary Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Seeking a position that will be both challenging and fulfilling. Highlights Lesson planning expertise Academic performance evaluations IEP familiarity 504 familiarity Behavioral disorders knowledge Certified Student Teacher Trainer Tutoring experience MS Office proficient Standardized testing Google Drive familiarity Accomplishments Achieved high growth on 2013-2014 school year End of Grade Assessment for Reading. Chosen to be an assessment creator for the North Learning Community in Charlotte Mecklenburg Schools, based on high growth for 2013-2014 End of Grade assessment scores. Helped more than 75% students reach their Individual Education Program goals. Chaperoned the 8th grade trip to The Outer Banks with 120 students. Education 2013 Teaching Middle Grades Language Arts University of North Carolina at Charlotte － City , State , U.S. 2011 Bachelor of Arts : English University of North Carolina at Charlotte － City , State , U.S. English Major Journalism/Sociology Minor Teaching Experience 04/2013 to Current 8th Grade Language Arts Teacher Company Name － City , State Attend professional development, communications with parents, assessments of students, and staff meetings. Teach high level Talent Development Students English 1 level course work. Lead 8th grade ELA Professional Learning Community Establish and maintain positive relationships with students, parents, and colleagues Teach students that are academically struggling and in need of a small classroom setting for successful development. 10/2013 to 05/2016 6th/8th Grade Language Arts Tutor Company Name － City , State Provided students with an academically enriched opportunity that addresses core skills for mastery level performance. Helped bridge the academic gap documented by school assessments. Enhanced student skill and overall academic success at Ridge Road. Professional Leadership 10/2015 to Current Advisor Company Name － City , State Create an outlet and social transitional aid for Ridge Road's 8th Grade ladies, heading to high school. Cover common issues that the young ladies face daily such as; health, fitness, daily troubles, social media, self advocacy, public speaking, and studies. Award participants with awards, scholarships, and gifts from the community sponsors. 08/2015 to Current Company Name － City , State Help to improve lines of communication and to promote a free exchange of ideas to facilitate the educational process in the school buildings. Address issues of common concern in the building, including but not limited to discipline, scheduling, money collection, health and safety, and professional employees doing administrative duties. Submit a quarterly report of all meetings and recommendations to the staff in the building. 08/2015 to Current Teacher Leader Company Name － City , State Facilitate the involvement of the school community in the development of the School Improvement Plan Encourage, support and create opportunities for involvement from parents in the community Contribute to the design of the School Improvement Plan Monitor the effectiveness of the School Improvement Plan Use data as the driving force to create programmatic instructional change Facilitate communication within the Professional Learning Community 08/2015 to Current Advisor Company Name － City , State Work with and through Student Leaders to carry out a phase of their civic education and enhance their leadership skills Serve as a resource person, a leader to all the members of the Student Council Build and develop Student Council Members Leadership skills in areas such as communication, goal setting, team building, time management, group dynamics, diversity, problem solving, and project planning Help to mold attitudes and character of Student Leaders Professional Development. 06/2015 to Current Teacher Leader Company Name － City , State Coordinate the improvement of instruction of the school based on data. Serve in an advisory capacity to the principal/director and support the development and implementation of the School Improvement Plan. Reflect, assess, and plan schools data usage and effectiveness with a focus on student leadership and achievement. Professional Development 04/2014 to 12/2014 CTI Fellow Company Name － City , State Enrolled and participated in one of CTI's eight multidisciplinary seminars (Visual Storytelling in Young Adult and Children's Literature). Spent the summer reading and researching related curriculum units in which to develop for students. Created curriculum unit to generate learning beyond the classroom. Published curriculum unit to CTI and Yale National Initiative websites (Freedom Schools: Exploring Racism, Tolerance, and Prejudice. 03/2016 RCA Educator Trainee Company Name － City , State Learned ways to increase student engagement, ensure academic rigor, and create a climate and culture that leads to success Observed master teachers in action Engaged in dynamic workshops Discovered how to implement the "Three Pillars of RCA" at my school 05/2014 to 08/2014 Servant Leader Intern Company Name － City , State Attended National Freedom School Training in Tennessee with interns from around the country and in-town training with Freedom School Partners Set-up, maintain and breakdown classroom space Served as energetic Harambee' leaders each day of local program operation Delivered the Integrated Reading Curriculum to a class of ten or more students for 6 weeks during the summer months, *according to the standards developed by the Children's Defense Fund Served as a leader of afternoon activities and other special events; chaperone field trips Maintained health and safety standards & accurate records relating to attendance and first aid Collaborated with the program staff to establish and maintain a positive, supportive and structured environment for the *children entrusted to their care. Skills AP Style, MLA Style, CANVAS, goal setting, health and safety standards, instruction, team building, lesson plans, meeting leader, Microsoft Office, Windows Operating Systems, problem solving, project planning, public speaking, Reading, researching, safety, scheduling, seminars, structured, Teaching, time management, websites, workshops | ARTS |
SENIOR DIGITAL DESIGNER Experience 02/2012 to Current Senior Digital Designer Company Name － City , State Provided designs and creative direction for custom content in Best Buy's Digital Weekly Ad. Worked as a leader in following brand standards and best practices while exploring new designs. Designed vendor-paid premium ad space and special promotions. Led weekly client meetings to review and assess content and plans for the weekly ad. Built and edited wireframes to lay out product, promotional messaging, and video content for the
best user experience. Directed product photo shoots on-set, both with and without talent/models. Designed covers and internal pages for Best Buy's weekly newspaper ad and buyer's guides. Directly managed, reviewed work of, and mentored production artists. Worked closely with internal project managers and QC team to ensure all deadlines were met and
final product was launched and functioning properly. Collaborated with front-end developers on new animations, designs, and site functionality. Served as backup to front-end developer, working with basic HTML and CSS code. 07/2011 to 06/2011 Mac Operator/Prepress/Plating Specialist Company Name － City , State Edited and optimized client-provided digital art files to produce high quality digital, lithographic and
flexographic print materials. Worked with CSRs and prepared customer and pressroom proofs to ensure accuracy of image
quality, color, text, and layout. Operated and maintained multiple plating machines and software calibrations to prepare plates for a
range of different sized lithographic presses and substrates. Verified both plates and pressroom proofs for quality and accuracy before sending to press. 05/2011 to 11/2011 Production Artist/Graphic Designer Company Name － City , State Partnered with Best Buy Mobile marketing team to design, refine and produce in-store signage,
weekly flyers, traditional and digital billboards, and other quick-turn promotional materials. Produced print-ready art for store grand openings and special promotion flyers and coupons. Designed icons representing brand promises to be used in retail stores. Created concepts for cover and interior pages to monthly Buyer's Guide catalog. Provided design and production assistance for presentation materials as needed. 02/2010 to 07/2010 Freelance Production Artist Company Name － City , State Designed and created customized products using a variety of resources and media to meet
customer specifications and timelines. Prepared digital art files including reviewing text, checking image quality, fonts and crop marks to
ensure print integrity for projects using large-format flatbed and roll-fed printers. Managed e-mail accounts and FTP site for incoming orders, downloaded artwork, wrote up job
tickets and communicated directly with customers regarding file issues and project specifications. Created, programmed and executed dielines for digital cutter/router using a variety of software to
ensure precise cutting on the finished product. Provided graphic design services to customers in need of artwork. 03/2009 to 12/2009 Production Artist Company Name － City , State Effectively managed multiple projects and timelines for temporary and permanent in-store and POS
signage; built final print ready files in alignment with Best Buy's brand strategy. Collaborated with Art Directors and Project Managers for event and special promotion signage. Ensured vendor-provided artwork fit current templates, brand standards and style guides by
reviewing layout and adjusting as necessary while maintaining the integrity of the vendor's images. Preflighted files for proper resolution, layout, and specifications and created hi-res PDFs according
to current standards to send to print vendor. Packaged and sent files to international print vendor for translation and approval; provided direction
on layout as necessary to comply with international corporate standards. Built design mock ups and presentation boards as needed. 03/2008 to 03/2009 Digital Prepress Operator Company Name － City , State Managed time and workflows to preflight and process digital files for direct-to-plate, direct-to-screen
and digital presses to maintain productivity and quality. Worked cross-functionally with production artists, designers, job planners and outside vendors to
troubleshoot and prepare artwork for production and ensure high quality store signage. Performed color calibration and adjustment for large-format digital press; ensuring accurate
reproduction of Best Buy brand colors, both Pantone and process. Provided prepress/production support to in-house press operators, designers, and external vendors. Software Expertise
Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis
Suitcase, SharePoint, LinoType Font Explorer. Education 2001 Bachelor of Fine Art University of Wisconsin － City Skills Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video | DESIGNER |
MONITOR TECH Summary Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment. Ability to speak clearly and concisely. Ability to perform duties with speed and accuracy without immediate and constant supervision. Ability to use good judgment in recognizing scope of authority. Ability to learn, interpret and apply office practices and procedures. Ability to establish and maintain good working relationships with co-workers and the general public. Ability to perform duties under critical deadlines Accomplishments Quick learner Reports generation and analysis Computer proficient Microsoft Office Experience Company Name January 2014 to Current Monitor Tech City , State Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses. Company Name March 2007 to December 2013 Health Unit Clerk City , State Answer telephones and direct calls to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Receive and route messages or documents, such as laboratory results, to appropriate staff. Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. Retrieve patient medical records for physicians, technicians, or other medical personnel. Release information to persons or agencies according to regulations. Process patient admission or discharge documents. Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software. Transcribe medical reports. Company Name May 1999 to March 2008 P.B.X. Operator City , State Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Monitor alarm systems to ensure that secure conditions are maintained. Contact security staff members when necessary, using radio-telephones. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Interrupt busy lines if an emergency warrants. Route emergency calls appropriately. Company Name January 2006 to February 2007 Warehouse Supervisor City , State Keep records of employees' attendance and hours worked. Confer with other supervisors to coordinate operations and activities within or between departments. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Company Name January 2004 to December 2005 Warehouse Shipping and Receiving City , State Warehouse Shipping and Receiving Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. Inspect outgoing work for compliance with customers' specifications. Company Name January 2002 to December 2003 Front Office Receptionist City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Complete and mail bills, contracts, policies, invoices, or checks. Education High School Diploma City , State , US Flint, MI, US High School Diploma Flint Central High Flint, MI High School Diploma, Jun 1985 Skills Telephones, Invoices, Greeting, Incoming Calls, Security, Switchboards, Clerk, Medical Records,MS Word, Office, Billing, Shipping, Shipping And Receiving, Database Systems, Filing, Incoming Mail, Inventory, Receptionist, Adp, Clients, Jms, Microsoft Office, Office Assistant, Office Management Skills. | DIGITAL-MEDIA |
LIBRARY AIDE ( FULL-TIME) Professional Summary High school graduate of June 2008, accepted by Broward County as an intern within the aviation department; undergoing practical training, experiencing what it is actually like working within the aviation/airport industry for a least a year henceforth, resulting into a Proactive Library Aide (full-time) with seven years' of relevant hands on experience in diverse office settings and exceptional people skills.Versed in excellent multi-tasking, communication and presentation skills subsequent, to extraordinary computer ingenuity. A self-motivated, energetic ,extremely organized and responsible individual, fluent in English with admirable writing and oral skills also, capable to work with deadlines moreover, a very hard working, and dynamic, team player with high hopes in filling the front desk administrative/recruiter position! Core Qualifications excellent communication skills Client-focused exceptional telephone etiquette File/records maintenance Microsoft Office Computer proficient Excel in customer service Ability to multi-task Work well independently with limited supervision Ability to take directions well Ability to prioritize and remain focused on the essence of an issue Proficient at learning new concepts Exhibits self-motivation and a positive attitude Adapts well to changing conditions Experience Library Aide ( full-time) June 2009 to Current Company Name － City , State Responsibilities include assisting customers at the circulation desk by answer questions, identifying their service needs, checking out, renewing, and checking-in materials, issuing and updating library cards and customer accounts, processing cash transactions for fines and fees, printing and bus passes. Resolves a variety of problems/issues from the public in order to maximize the efficiency/effectiveness of circulation department or service provided. renew materials and also answer questions concerning accounts over the phone. discharge and sort returned materials, pack and unpack deliveries of books and audio-visual items sent to and from other branches. responsible for shelving a specific section of books in the library located in the 700-759.99 which include a variety of subjects ranging from fiction to arts and crafts. responsible from searching for claims return items and from time to time tracer and router. Created and managed an Excel document to allow out- of systems items to be efficiently accounted for Route out-of-system book back to there proper location/ owing branch devoted, enthusiastic,energetic member of the spirit committee in which help coordinate a variety of activities and programs within our division. Voting System Technician (VST) November 2014 to November 2014 Company Name － City , State responsible for setting up the ADA iVotronic unit and the DS200 optical scanner responsible for and trained to open, troubleshoot, and close the equipment on Election Day. instruct the voter how to insert the ballot into the optical scanner, and assists the visually impaired voter how to insert their ballot into the optical scanner, and assist the visually impaired voter with the execution of an audio ballot. The Friday before the Election all VSTs will be required to report to the Regional Site to pick up their materials for Election Day. They will make contact with the clerk to set up the precinct. Election night, specific materials must be returned by the VST back to the Regional Site. Public Service Intern June 2008 to April 2009 Company Name － City , State Performed administrative and office support activities for multiple supervisors. Duties include answering telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Performed copying and filing duties Assisted supervisor with projects Assisted with archiving county records Assisted with creating the annual maintenance budget Assisted with payroll preparation Created and maintained tables and spreadsheets to track a variety of maintenance activities Greeted visitors, answered questions, and provided directions Answered multi-line telephone, routed calls, and took accurate messages Assisted staff in reception area Sorted mail, and photocopied documents for service coordinators Distributed incoming mail and processed outgoing mail Presented ideas both orally and in writing Learned and used various computer programs and other information technology Learned the value of hard work and persistence Devised means of dealing with extra stress associated with multiple demands Encourages effective teamwork Met the needs of both the organization and the employees when possible Researched, investigated, and compiled information Identified and combined a variety of resource materials into final copy Demonstrated convincing public speaking Culinary Arts August 2007 to June 2008 Company Name － City , State Skillfully preparing meals that are pleasing to the palate as to the eye, having knowledge of the science of food and understanding diet and nutrition. Knife skills Nutrition Food safety and sanitation Baking principles Cooking methods Food service purchasing Restaurant operations Execution of basic food preparation Taste, Proper Seasoning, and Consistency) Presentation Degree of doneness/ Proper Cooking Provided Sunsational service while working under pressure within a given time frame Women of Tomorrow (W.O.T) Mentor Group October 2004 to June 2008 Company Name － City , State Mentor & Scholarship program that inspires, motivates, and empowers young women to live up to their full potential through mentoring by highly accomplished professional women and scholarship opportunities. Assessed and evaluated situations effectively Ensured that tasks were completed on time Interpreted rules and regulations Used integrity in decision-making Expressed ideas and thoughts based on facts Instilled self-confidence and self-esteem in others Demonstrated flexibility and commitment to change and learning Hair Stylist August 2007 to May 2008 Company Name － City , State Maintained a comprehensive understanding of the hair care industry and business operations. Set goals and follow through Quick thinker Creative Displayed understanding of, and respect for, people from diverse backgrounds Listened actively and attentively Coordination - Adjusted actions in relation to others' actions. Tolerance due to time consuming styles Education High School Diploma : Culinary Arts , 2008 McFatter Technical HIGH School － City , State , United States Culinary arts certification Professional Affiliations Spirit committee The purpose of the SPIRIT Committee is to support, promote, and improve relations between individuals on the team. Our goals are to •Support existing programs at South Regional Library •Provide opportunities for staff and faculty to interact socially •Provide wellness programming for students, staff, and faculty Accomplishments Summer Youth Feeding Program Broward County Libraries, in conjunction with Sisters for Abundant Living, provided free lunch and snacks for children Summer 2014 as part of the Library's Summer Reading Program. A partnership with the Florida Department of Agriculture and Consumer Services' Summer BreakSpot program brought free food to the community's underserved children. Generated a series of different activities for entertainment served free food to the community 18(yrs) of age and under Out of System Books Created an Excel document to keep track of all books and other materials returned to our branch location accidentally Documentation Wrote and edited documents to keep staff informed on policies and procedures and current status of particular items. Interests Skills Credit, Page | ARTS |
MANAGER OF GOLF OPERATIONS Career Focus Innovative and creative business leader with a proven track record in managing business operations on a large scale from conception to launch, while driving brand growth and improving sales. Experienced manager recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected business manager with extensive experience in the golf industry adept at identifying emerging trends and opportunities. Passionate business development specialist, skilled in impacting the visibility, profitability, and performance of the brand through orchestration of competitive market intelligence. Track record of developing highly successful campaigns within budget, on schedule and surpassing corporate goals. Excellence in creating and managing revenue streams. Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives. Effective communicator with strong motivational skills and the ability to support operational goals and meet business team objectives. Exceptionally skilled professional with demonstrated excellence in building and driving superior operation success, and strategic planning. Champion at program/project development operations. Analytical, intuitive expert with proven record of reaching target customers and identifying emerging trends. CORE COMPETENCIES Business Operations * Customer Service * Marketing & Sales * Communication Negotiations * Administrative Management * Staff Supervision * Workflow Optimization * Productivity Improvement * Project Management * Technical Troubleshooting * Quality Control * Adaptive * Business Development * Operations Management * P&L * Brand Development * Vendor Relations Market Trends * Professionalism * Team Leadership * Strategic Analysis * Territory Development * Analysis & Planning * Resource Optimization * Cost Reductions * Strong work ethic * Continuous Improvement Summary of Skills Photoshop, ImageReady, MS Project, MS Office (Word, Access, Excel, PowerPoint) Web/Multimedia: ColdFusion, Flash, search optimization, Web server administration, content management systems Professional Experience Manager of Golf Operations Company Name City , State Spearheaded the management of daily operations necessary to maintain profitable, golf facility for a corporation. Strategically utilized strong understanding of Marketing, Event Management and Sales to drive revenue for golf operation Developed and launched integrated, multi-channel packet, catalog, web and direct marketing campaigns that propelled sales from $700K (2012) to a projected $1.2M by 2013 year-end. Led market launch of 21 new products. Identified opportunities, researched new product possibilities, collaborated with team and created campaigns generating $500K in sales. Created Web transformation from previously archaic intranet into a dynamic website improving communication. Wrote catalogs, course guides and training brochures that enhanced the sales reps' understanding of complex product features and services to help our membership. Showed enthusiasm while performing ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs to get and retain members. Leveraged strengths in cost-effective marketing management and account negotiations to end each year an average of 15% under budget (without compromising business growth goals). Banking Officer Company Name City , State Developed relationships with business-to-business clients. Used an integrated approach to create balanced programs for clients to build their respective brands and businesses using FirstBank financing. Selected Accomplishments: Managed FirstBank branch location's tellers, cashiering, front office, opening or closing procedures, knowledge sharing, sales goals and reviews Provided expedient service cited as key to consistently high client focus and a 10% increase in referrals in 2012. Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings. Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories). Knowledge including core banking, mortgage loan originations, fulfillment, servicing securitization, and the secondary mortgage markets; experience with other consumer finance products. Manager Company Name City , State Selected Accomplishments:. Served as primary assistant on events for multimillion-dollar accounts and successful tournaments. Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and major accounts ($500K to $1M+ initial contracts). Generated Junior Golf revenue of between 6% and 8%. Education Bachelor of Science : Business Management Marketing 2010 University of Colorado City , State GPA: Graduated Cum Laude Business Management Marketing Graduated Cum Laude Skills Photoshop, approach, banking, brochures, budget, cashiering, catalogs, catalog, closing, ColdFusion, content management, contracts, credit, client, clients, direct marketing, Event Management, features, finance, financing, Flash, focus, front office, ImageReady, market research, market, Marketing, marketing management, meetings, Access, Excel, MS Office, PowerPoint, MS Project, Word, Multimedia, negotiation, negotiations, optimization, Sales, Web server, website, year-end | BANKING |
FINANCE OFFICE ASSOCIATE Professional Summary Detail-oriented, diligent and accuracy-driven individual with a B.sc in accounting and Ms./MBA degree in finance. In the past years, gained vast experience/skills in office operations with top-notch handling of office communications, logistics and records. In the banking and accounting industry, focused on balancing customer needs and relations while ensuring bank security regulatory requirements and protection protocols. Skills Communication skills, written & verbal Office administration (phones, faxing, filing) Spreadsheet development & management Microsoft Office Suite Customer service Analytical & problem solving Organizational and follow up skills Multi tasking & Time management Invoice Processing- Oracle EBS Reconciliation Work History 04/2021 to Current Finance Office Associate Company Name – City , State Prepared meeting materials and took clear notes to distribute to stakeholders. Collaborated inter-departmentally to assist with workflow and gather reports and data for Assistant Finance Director. Managed over 30 vendors and reconciled invoices when necessary. Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and maintained spreadsheets in Excel to track and chart information such as Call center reports and Employee Payroll deductions. Coordinated efficient calendars for Account Receivable manager and section heads by factoring in schedule availability and load limitations. Processed invoices and expenses using Oracle EBS to facilitate on-time payment and pass along to Account Payables. Maintained staff directory and company policy handbook for human resources department. Completed clerical tasks such as filing, copying and distributing mail. Arranged rapid office equipment repair and maintenance with vendors. 08/2019 to 12/2020 DEAN'S ASSIOCIATE Company Name – City , State Performed clerical duties, maintain files, and organize documents, photocopy. Provided accurate information in person or by telephone to students, staff, and public applying knowledge of University programs, policies, and procedures. Processes various documents; reviews for accuracy and completion; obtains all necessary signatures; routes to appropriate personnel. Requisitioned supplies, printing, maintenance, equipment, and other services Operates information systems to produce conventional and unconventional correspondence, reports, and forms. Decreased office expenditure by 20% by implementing needed controls on stock/supplies and standardizing ordering procedures Maintains confidentiality in all matters pertaining to the University. Resolved interpersonal conflicts by listening, finding common ground and building relationships. 01/2017 to 03/2018 ASSISTANT CASH OFFICER Company Name – City , State Prepared financial reports relating to invoicing bills, account payables and receivables. Reconcile invoices and identify discrepancies. Obtained documents, clearances, certificates, and approvals from other departments to ensure proper documentation. Managed over 50 customer requests via telephone and email per day. Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities) Strong knowledge and understanding of cash management products, credit process and pricing philosophy Demonstrates innovative approaches to business development and meeting client needs Managed high priority and confidential correspondences (e-mails and phone calls) Sense of urgency when appropriate with a strong commitment to business ethics and audit requirements 07/2015 to 10/2015 COMMERCIAL BANK INTERN Company Name – City , State Open and maintain customer accounts by recording information. Identifying and assessing customers' needs to achieve satisfaction. Managing incoming calls and customer service inquires. Used company's accounting software to verify customer identity before withdrawals were made. Assisted with inter-branch bank reconciliations at the end of each month. Assisted the accounting department in the preparation of documents for audit. Process standard teller transactions for customers including servicing client accounts, cashing checks, balancing cash drawers and correcting discrepancies. Developed research reports and gained experience within the bank's finance, credit risk, commercial lending, consumer lending, mortgage lending, operations, and strategy departments. Engaged colleagues as an efficient branch operational team, balanced daily work, and studied monthly financials. Performed teller functions in accordance with established bank policies, procedures and regulations. Education 12/2020 Master of Science : Finance Webster University - City , State 12/2020 MBA Webster University - City , State 07/2016 Bachelor of Science Accounting : Accounting And Finance Afe Babalola University - City Certifications ORGANIZATION A.S.A – African Students Association Webster University (October 2018 – Present) Position – member ATSWA- Accounting Technician Scheme West Africa (July 2015- present) Position -member Certificate in Leadership development – African Leadership Development (April 2017) ICAN-Institute of Chartered Accountants of Nigeria (2018) | FINANCE |
TEACHER Summary Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics.
Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner
who excels at motivating and inspiring students. Highlights In-depth knowledge of Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated to help others Flexible and adaptable Experience Teacher August 1994 to June 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Attended [number] staff meetings each month and served on the Site Base Committee. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques during tests. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Selected textbooks, equipment and other instructional materials. Science Teacher August 1987 to July 1993 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 1 to 5 students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Created lesson plans in line with school curriculum standards. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Chemistry Teacher August 1985 to June 1986 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 15 to 25 high school students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Mathematics Teacher September 2014 to December 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Managed classrooms of 10 to 22 high school students. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Taught students to utilize problem solving methodology and techniques during tests. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Education Bachelor of Science : Chemistry , 1985 University of Montevallo － City , State Chemistry Skills administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written | TEACHER |
SALES Summary Over 17 years of sales and operations management experience in specialty and big-box retail and 4 years sales experience in the automotive sector. Experienced in hiring, training, supervision, and coaching. Proven skills in operations and human resource management, planning, negotiating, organizing and overseeing projects, and events. Committed to the highest work ethic and attainment of organizational goals and objectives. Highlights Excellent interpersonal and coaching skills Sales leadership development Performance metrics Detail-oriented Procedure development Employee engagement Conflict resolution On-boarding and training Recruiting Performance coaching and counseling Operations management Human resources management P&L management Powerful negotiator Accomplishments Drove store ranking from 297 in company to top 10 in less than 6 months of taking over store Increased year-over-year sales by 60% . Oversaw multiple stores in the Southeast and worked directly with local management to drive sales and operational success. Initiated sales and merchandising policies that were adopted company-wide. Recipient of Best Buy's Top Gun Award multiple times for sales and productivity. ? Experience Sales 07/2015 to Current Company Name City , State Identified prospective customers using lead generating methods and performing an average of 30 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Took daily inbound calls and internet inquiries, faxes, and consumer and business credit applications for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Sales 08/2012 to 07/2015 Company Name City , State Implemented a consultative selling approach with all clients. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Quoted prices, credit terms and other bid specifications. Negotiated prices, terms of sales and service agreements. Completed 30-60 outbound calls daily, with average conversion rate of 50 %. Responded to all customer inquiries in a timely manner. Maintained
exceptionally high CSI scores by offering the highest quality customer service
possible. Maintained customer
relationships after the sale to generate referrals and repeat business.
Took role of F&I
manager for a four month period in which I maintained highly accurate paperwork
and an average of $1100 back-end per deal.
Helped develop an Internet Sales Team that worked
internet deals from the initial submittal through the sale and delivery process. Advanced user of Xtreme Service Drive sales management software, generating pipeline and account reports weekly. Store Manager 08/2011 to 08/2012 Company Name City , State Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Addressed and corrected sales staff communication issues in a tactful and effective manner. Opened a new store location and assisted in recruiting and training new staff. Market Area Manager/Store Manager 03/2008 to 08/2010 Company Name City , State Oversaw general operations of 5 stores in the Southeast. Developed and shared best practices across the company. Oversaw the development and launch of multiple product lines. Recruited, hired and trained new employees for various stores and store openings Revamped in-store sales and merchandising programs, resulting in a 60 % improvement in sales . Mentored, coached and trained 10 team members. Identified inefficiencies and made recommendations for process improvements. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Designed floor plan to make the store experience interactive and engaging. Trained all new managers on store procedures and policies. Worked closely with the district manager to formulate and build the store brand. Evaluated return-on-investment and profit-loss projections. Store Manager 06/2006 to 03/2008 Company Name City , State Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Delivered excellent customer service by greeting and assisting each customer. Department Manager 04/1997 to 03/2004 Company Name City , State Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Wrote order supply requests to replenish merchandise. Completed weekly schedules according to payroll policies. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Delivered excellent customer service by greeting and assisting each customer. Served as mentor to junior team members. Led trainings for up to 20 employees on a weekly basis. Planned and led training programs on staff development. Offered specific training programs to help workers improve sales , merchandising and inventory control . Managed new product and content releases. Department Manager 01/1993 to 01/1997 Company Name City , State Trained staff to deliver outstanding customer service. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Education Bachelor of Arts : Religion /Psychology 2006 Charleston Southern University City , State Skills Customer Service
Direct-to-Vendor Buying/Ordering Internet Sales Inventory Control Loss Prevention
Merchandising Multi-unit Management
Negotiating/Closing On-boarding Payroll P&L
Management Planning Receiving
Recruiting
Sales
Coaching and Training
Sales Management
Store
Relocation and Remodeling Team
Leadership Mentoring
Vendor Relations
| SALES |
HEALTHCARE Executive Profile Cynthia was also an instructor for the Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Working with the international workforce of CGE&Y, Cynthia was required to be flexible, sensitive and creative in her methods of teaching
Cynthia's nursing career focus was in Pain Management, Emergency Nursing, Legal Nurse Consulting and Life Care Planning. She has traveled extensively throughout the U. S. and worldwide as a Health Care and Life Sciences Consultant for G Major Consulting, Cap Gemini Ernst & Young, Accenture, and Ness Technologies.
While working in clinical nursing, Cynthia worked in acute, home care and long term care arenas. As a Case Manager and Life Care Planner Cynthia was an adjunct instructor for the University of Florida Rehabilitation Training Institute and authored and taught Life Care Planning and Aging in the Catastrophically Injured. As a Project manager for several Global Regulatory Compliance/Life Sciences teams, Glidewell has a strong background in communication skills. Her ability to work with people from various ethnic, cultural, and educational backgrounds has been key in her success as a Regulatory Compliance/ Validation Systems manager. She has frequently been instrumental in the establishment and training of off shore call center personnel for specific projects in IT support situations. Her experience has given her in depth insight to the cultural nuances of different populations ranging from India to the elderly. Her writing background includes authoring a "Life Care Planning in the Catastrophically Injured Aging" for the University of Florida Rehabilitation Training Institute, Adverse Events Reporting for RN's for Abbott Laboratories, and numerous other educational materials for diverse audiences. She has been guest lecturer at numerous national conferences and events on subjects including Forensic Medicine, Nursing and Life Care Planning, Fitness and Aging, AIDS, Travel, and Real Estate. Core Accomplishments With the unique combination of working as a consultant in both the business and clinical areas of health care, Cynthia has worked tirelessly to achieve the highest levels of client satisfaction and outcomes through comprehensive client care, team development, educational training and delivery and telemedicine support programs. As a consultant for HELP Pain Medical Network, Cynthia developed and implemented their Remote Care Services Program. Not only did this require the development and roll out of the program but also the development and delivery of the training across the interdisciplinary providers. This program utilized in conjunction with the HELP Interdisciplinary Pain Rehabilitation Program (IPRP) fostered individual empowerment and independence by teaching and reinforcing principals learned in the IPRP. As a result in the Remote Care Services, clients were able to reduce and manage pain, reduce dependence on pain medication, increase their overall health perception and prevent relapse. Cynthia's work with HELP focused primarily on Workers Compensation clients. She worked extensively in the coordination of multiple carriers, applicant attorneys, patients and primary care providers to achieve positive outcomes for both the patient and the carrier. As Vice President of Operations for HELP, Cynthia continued to work with physicians and other providers, patients and carriers to develop an IT infrastructure to efficiently navigate the rapidly changing California Workers Compensation revisions. Professional Experience Healthcare May 2001 Company Name － City , State Worked with major health care payers to develop their strategy and insure compliance with the Medicare Modernization Act. Managed and monitored state, Medicaid, Medicare and JCAHO standards and compliance for pharmaceutical infusion company, including application and adherence to GCP's, GLP's and GMP's in clean rooms and mixing rooms. Researched and aided in procurement of contracts with companies, hospice, home health companies and employer groups in accordance with state, federal, and insurance regulatory guidelines. Implemented new business process for monitoring billing, payer requirements and field compliance. Analyzed, designed and reorganized customer care call center for large Medicaid/Medicare HMO resulting in shorter hold times, fewer dropped and misdirected calls and more efficient triage between lay care coordinator and nurse liaison. Responsible for development of knowledge transfer methodology in health care call center to insure ongoing and consistent patient survey and assessment. Developed tools and decision tree to aid in patient assessment and triage Acted as clinical SME in Patient Care Coordination and Reporting System design and development. Developed, designed and implemented health care service provider facility audits in compliance with state and federal guidelines for large Medicaid/Medicare HMO. Designed, developed and implemented computerized data collection program for international post acute and long term care provider network. Strategic planning of large clinic occupational medicine department. Managed sales and clinical staff, tracked activity, analyzed results and revised sales plans as necessary. Responsible for customer satisfaction survey collection and analysis for care management company. Productivity analysis, budgeting, cost projection, product evaluation and new product development for large post acute care provider. Developed and implemented new marketing strategies including trade show presentations and guest lecturer engagements Created, edited and produced an educational tutorial computer manual for in house use and educational material for client and family teaching. Interface with the legal community and the court system, the insurance industry, employer groups, clients and physicians. Evaluate, analyze and render informed opinions on the delivery of health care and the resulting outcomes. Provide support in medically related litigation and other medical-legal matters in the following areas: personal injury; product liability; medical malpractice; toxic torts; workers' compensation; risk management; medical licensure investigation, and other applicable cases. Provide employer consultation on job modification, reasonable accommodation and ADA compliance. Life Sciences Planning, Design, and Implementation of corporate quality systems for multinational Pharmaceutical companies as directed by federal regulations. Validation Project Manager for multinational pharmaceutical company validation effort. Strategic plan included the implementation and validation of a system spanning 63 sites in 23 countries. Project included assessment, design and delivery of a validated system meeting the regulatory guidelines of the FDA, EMEA, ICH, and other local authorities. Research, development and delivery of manual and training program in pharmacoviligence and safety reporting. Design and development of the Global Regulatory Compliance Team within Cap Gemini Ernst & Young. This team is comprised of trained specialist focused on the issues of regulatory compliance and system validation within the pharmaceutical industry. Instructor Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology. Education Bachelor of Science : Nursing Western Governors University － City , State Nursing Bachelor of Science John Brown University － City , State GPA: Dean's List Dean's List Certificate in the Post-Graduate Course of Study, Life Care Planning for Advanced Catastrophic Case Management The University of Florida － City , State Associates Degree : Nursing University of Arkansas － City , State Nursing Publications The Country, Its Culture, Its Children, Eastern European Lecture Series, University of Arkansas, Fort Smith, Fort Smith, AR, Fall 1998 One of Our Own, AIDS in The Work Place, Advinet, Inc., Fort Smith, AR, Spring 1993 Not In My Club, AIDS In the Volunteer Work Force, Boys and Girls Clubs of America Regional Conference, November, 1992, Little Rock, AR One of Our Own,AIDS in the Work Place Fort Smith Public School System, Fort Smith, Arkansas, Spring 1991 One of Our Own,AIDS in the Work Place Alma Public School System, Alma, Arkansas, Spring 1991 Early Detection: The Cure for Beast Cancer, Women's Health Care Series, American Cancer Society, presented in multiple locations, 1991 Worker's Compensation and Managed Care, River Cities Occupational Health Professionals Workshop, Fort Smith, AR, Fall 1990 Stress in the Work Place, Fort Smith Board of Realtors, Fort Smith, AR, December, 1989 Skills ADA, billing, budgeting, business process, call center, consultation, contracts, client, clients, customer satisfaction, customer care, data collection, delivery, Forms, GCP, GLP, GMP, Instructor, insurance, lecturer, legal, litigation, Managing, marketing strategies, network, new product development, Next, presentations, procurement, quality, reporting, Research, risk management, safety, sales, strategy, Strategic, Strategic planning, System design, teaching, Validation Professional Affiliations Certified Disability Analyst and Fellow (ABDA #3718-97) American Board of Disability Analyst
Fellow American Board of Forensic Examiners
American Board of Forensic Nurses | HEALTHCARE |
PRODUCTION ASSISTANT INTERN Summary Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting. Experience Production assistant intern Oct 2015 to Jan 2016 Company Name － City , State Assist casting directors, producers and actors with audition process Organize schedules, video and audio files Handle cameras and various production equipment Assisting with setup for printer and profiling Assist with locked computer account Social media relations intern/ Teacher assistant Jul 2015 to Dec 2015 Company Name － City , State Collect and retrieve Data Research and aggregate content for Media Literacy Week event Social Media Community Engager Manage Press Release and social media post schedules Social media creative distributor Teacher assistant to professor at CSUN in mass communications research Maintain blog tracking and social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 to Jan 2014 Company Name － City , State Provide self defense training to students of various ages ranging from K-12 to adults Answer incoming and outgoing phone calls Provide customer support Attend weekly marketing and business instructor meetings Attend and assist with community marketing events Skills /Interests Skills: Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy Interests and Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory Education Bachelor of Arts , Cinema and Television Arts 2016 California State University Northridge － City , State , United States Coursework in Pre and Post production Coursework in Network Program Development Coursework in Creative Script Writing | ARTS |
PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. Core Accomplishments Top Personal Banker and Business Advocate in the District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards for exceeding sales goals and customers satisfactions. Received Most Balanced Performer Award. Received Employee of the Year Award. Received several Employee of the Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters of appreciation and recognition from numbers of highly satisfied customers Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation Received Highest Quality Score Award as Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City , State Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 to Aug 2013 Company Name － City , State Played a vital role in the customer banking experience. Built relationships with customers by providing them with products and services to meet their needs. Acquired, retained, deepened and managed relationships with customers. Generated growth in balances through sales, marketing, promotion and referral of products and services. Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm. Managed, maintained and developed assigned portfolio of customers. Profiled customers. Uncovered high potential and high balanced customers. Uncovered customer's financial needs and provided them product and service recommendations. Developed and cultivated existing customer relationships. Called existing and prospect customers. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs. Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Participated in and occasionally facilitated daily branch team meetings. Assisted with coaching and training new bankers, tellers and other branch professionals. Participated in special projects, sales campaigns and assignments as requested. Identified and resolved complex client service opportunities. Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community. Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship. Was licensed in Investment- Series 6, 63 and Insurance. Trained as a Small Business Specialist. Personal banker. Jun 2009 to Oct 2009 Company Name － City , State Engaged in sales and service activities in a traditional branch setting. Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Referred customers to other areas of U.S. Bank when appropriate. Converted service opportunities into sales events. Acquired, retained, deepened and managed relationships with customers. Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services. Provided banking sales solutions for deposit, loan and investment products. Acquired new clients and developed current book of business. Supported the branch in achieving sales goals. Provided sales and service assistance to customers. Developed and maintained broad knowledge of products and services to appropriately support client needs. Ensured compliance with operational, security and audit procedures and policies. Participated in special projects, sales campaigns and assignments as requested. Trained as a Business Banker and participated in extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 to Jun 2009 Company Name － City , State Answered inbound calls pertaining to customers questions and concerns regarding their accounts. Serviced customers existing accounts. Recommended new products and services. Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience. Achieved aggressive sales goals which were measured in daily basis. Maintained a well balanced performancein the field of Sales and Customer Satisfactions. Referred customers to specialists when necessary. Assisted supervisors and managers in retaining new and existing employees. Served as a mentor shadower to other telephone bankers and customer service representatives. Assisted supervisors in coaching other bankers and customer service representatives. Provided and shared best practices to fellow employees. Education Bachelor's Degree , Social Work St. Bridget's College － City , Philippines Passed the Licensing exam in Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure and Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management and Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups and Acquisitions Team Building Team Leadership Team Player | ADVOCATE |
FITNESS SPECIALIST Summary Energetic Personal Trainer with educational background in Physical Education, Sport Training and exercise Swimming. Experienced Personal Trainer with 10 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting. Highlights Fitness assessments Body Mass Index (BMI) knowledge Understanding of body fat tables and BMI Fitness equipment operation Weight management expert CPR and First Aid certified Understanding of human anatomy Gymnast AED certification Fitness equipment expertise Fitness programming specialist Accomplishments Material Development Created Physical Education targeting Pk - 12 to create an engaging educational experience. Completed an average of 30 ore than fitness assessments per month. Team Building and Leadership Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Experience Fitness Specialist Aug 2015 to Mar 2016 Company Name - City , State Instruct of group exercise classes. Provide one-on-one consulting, training and motivation. Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients. Contributed to a 10% increase in sales for the personal training department. Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes. Physical Education Teacher Jan 2014 to Jan 2016 Company Name - City , State Contributed with the community in ludic Activities. Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals. Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation. Implemented for the entire school community the program of Health and Wellness. Implemented the A&M Nutrition Program for Schools. Member of light House of leader in me (7 Habits). Physical Education Teacher and Swimming Head Coach Jan 2010 to Jan 2013 Company Name - City , State Recruited and met with prospective student-athletes to discuss their experience and goals. Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Coordinated scheduling and field and facility use with the activities office. Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes. Maintained accurate statistics, records and results of each season. Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom. Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities. Apply and enforce student discipline during athletic contests and practice sessions. Motivated and encouraged student athletes to do their best during practices and games. Communicated effectively with parents and Boosters, including organizing and leading meetings. Strength and Conditioning Trainer and Assistant Coach of Swimming Jan 2005 to Jan 2011 Company Name - City , State Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members. Arrived on time, prepared and attentive for every training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Instruct of group exercise classes. Assistant coach of swimming program in the American University. Perform administrative tasks associated with facility operations. Education Masters of Ph. Ed , Sport Training 2012 University of Turabo - City , State , United Stated Sport Bachelor in Arts of Education , Physical Education 2008 American University of Puerto Rico - City , State , Unated Stated SECONDARY Skills Computer literate: ( Excel, Power Point, Word, Mind Body) Conferences: consulting, Designing, health promotion. Educator and Bilingual | FITNESS |
MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented and self-motivated, with a strong background in the energy sector leading managed pressure drilling operations. Resourceful and adaptable due to the ever-changing nature of the military and the oil and gas industry. Desire to expand upon multi-skilled background through new challenges and opportunities. Core Qualifications Results-oriented Excels in equipment troubleshooting and situational problem solving. Reports generation and analysis Training and development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy Experience Company Name City , State Managed Pressure Drilling Field Supervisor 07/2014 to Current Supervise the design, implementation, and
execution of Managed Pressure Drilling projects for offshore drilling operations. Lead teams of 3-5 personnel in
the integration and operation of pressure control systems and equipment
tailored to the client's needs. Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise. Adapted to many roles due to the recent down turn in the energy sector, including: project management, engineering assistance, logistics coordination, and technical consulting. Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities. Managing client relationship and
supporting marking and sales functions within the Organization Identifying
and Managing Continuous Improvement Opportunities within the operation Assist
Sales and Marketing Functions in Identifying Opportunities to Expand Market
share MPD Control Systems Technician 06/2012 to 06/2014 Technical knowledge of pressure control systems to include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking and Communications. Integration of hydraulic modeling, well data, and design to control systems. Operation of various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K. Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un-drillable wells to completion. Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process. Company Name City , State Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician 07/2008 to 07/2011 Carrier Airborne Early
Warning Squadron 115 - Supervised the Electrical Division in
the repair and maintenance of aircraft electrical systems over 6 cruises while
deployed to the Western Pacific Ocean on board USS George Washington. Accountable for 7 sailors and 5 E-2C Hawkeye aircraft. Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation and supply. Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist. 2010 Junior Sailor of the Year. Company Name City , State Line Division Supervisor / Plane Captain / Aviation Electrician 08/2005 to 07/2008 Carrier Airborne Early
Warning Squadron 120 Supervised crew of 15 in the daily
inspection and servicing of twelve E2-C HawkEye and four C-2A Greyhound
aircraft during 14 detachments. Completed training prerequisites 4 months ahead of schedule, resulting in promotion to night supervisor. Reduced fleet downtime by 30% by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes. Education Bachelor of Arts : Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School , City , State , USA IADC WellSHARP Supervisor Level Drilling Operations, Surface, Subsea 2016 MSTC , City , State , USA HUET & BOSIET Helicopter Underwater Escape Training Basic Offshore Safety Induction and Emergency Training 2013 Schlumberger DPM Training , City , State , USA MPD / DPM Training (2012-2013) Well Bore Construction Drilling Fluids Intro to Directional Drilling BHA & Drill String Engineering Hydraulics for Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD , Multiphase MPD Operations Pressure Mud Cap Drilling Advanced Auto-choke, Pressure Control 101 Control Systems Tech Basic & Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics and Technical Training (2005-2006) MPD Projects/Clients Shell - Mars, Olympus, Perdido ConocoPhillips Alaska Walter Oil &Gas EnVen Energy Ventures Castex Energy W&T Offshore Chevron - Genesis, Lineham Creek Encana Corporation | AVIATION |
PROJECT ACCOUNTANT Career Focus Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Project coordination Forward-thinking mindset Microsoft Office proficiency Business writing Results-oriented Self-directed Strong interpersonal skills Organized and detail-oriented Professional Experience PROJECT ACCOUNTANT February 2003 to Current Company Name - City , State ? Currently the on-site Project Accountant for the Gulfport High School renovation which is a CM project with direct owner purchase. Proficient with AS400, SAP and JD Edwards accounting systems and all Microsoft applications as well as Construction Imaging software for invoice coding and Bluebeam Previously managed the preparation, distribution and tracking of subcontracts, purchase orders, service agreements, change orders, insurance and bonds for multiple projects to include the Hard Rock New Guest Tower Addition, Island View Casino Renovation, MDA Neighborhood Home Repair Program, MSU Science & Technology Center, Ohr O'Keefe Museums of Art, Air Cargo Facility and Sea Breeze Condominiums. Assisted multiple Project Managers, Project Engineers and Superintendents with correspondence, files and electronic filing systems, cost coding, RFI's, submittals, submittal log set up, contracts and pay applications and the collection, electronic filing and storage of close out information for specific projects including O&M's, warranty information and as-builts. Currently responsible for all Construction Management accounting activities including preparation and submission of all trade contractors AIA pay apps and owner billings. Also responsible for collection, filing, and electronic storage of all bid packages, contracts, change orders, construction change directives, trade contractor and owner applications for payment. ASSISTANT TO VICE PRESIDENT April 1996 to February 1999 Company Name - City , State Developed and implemented a procedure manual for subcontractors that included RFI's, Submittals, and Change Order Proposals and also developed a companion manual for Project Management. Successfully coordinated and produced a project overview presentation for the Mirage monthly executive meeting. Assisted in the development and maintenance of a database to track contracts and change orders in excess of $700 million. OWNER May 1994 to January 1996 Company Name - City , State Acquired and maintained all necessary licenses, permits and insurances to operate and perform construction work. Managed all insurance, premiums, claims and annual audits. Scheduled equipment, ordered materials, verified, coded and paid vendor invoices and prepared AIA requisitions for owner billings. Successfully completed MS Law & Business Management Exam for MS Contractor's Certificate of Responsibility for TKG Contractors. ASSISTANT PROJECT MANAGER September 1992 to April 1994 Company Name - City , State Maintained all property management and lease administration for a phased, 24-acre business park known as Hampton Business Center located in Capitol Heights, MD and negotiated contracts for new construction, site development and maintenance. Prepared budgets for 300,000 + square feet of warehouse space for 10 and 20 year lease options that included property taxes, insurance and a detailed electrical/HVAC maintenance program for the GSA/Smithsonian. Researched and prepared responses for all Tenant Requests for Proposal. Scheduled and coordinated special events and trade shows to actively market the property. PROJECT MANAGER September 1989 to July 1992 Company Name - City , State Responsible for interior tenant build out for various projects to include the design phase with the utility providers, city engineers and trade contractors to determine correct loads depending on the tenant's needs. Monitored and coordinated daily construction activities and immediately addressed any outstanding issues to maintain strict schedule deadlines. Tenant build out included kitchen areas for restaurants, a Xerox service center, and various GSA facilities among others. PROJECT COORDINATOR January 1985 to September 1989 Company Name - City , State Designed, implemented and maintained a company reference manual for each project which detailed construction progress as it related to scheduling tenants and lease negotiations. Managed interior build out of Northern Virginia projects to include pre-construction evaluation and overall coordination of trades through the punch list. Secured various permits and Certificates of Occupancy for base buildings and tenant work. Worked closely with general contractors, subcontractors and code inspectors to coordinate work activities and ensure budgets were adhered to and projects were completed on time. Projects Included Battlefield Business Park, Manassas VA, Windsor Plaza, Chantilly VA, Monroe Business Center, Herndon VA, Enterprise Center, Chantilly VA. EXECUTIVE ASSISTANT January 1983 to January 1985 Company Name - City , State Provided clerical support, researched claims, prepared meeting minutes and performed all other necessary duties as directed. Provided clerical support, issued purchase orders and maintained certified payroll while working on the job site at the CIA Headquarters (Langley, VA) for the CIA powerhouse modifications project. Provided clerical support, operated blue print machine, packaged and logged submittals while working on site for the construction of the Army Ammunitions Plant (Bay St.Louis, MS). Education USM - GRAPHIC DESIGN, REAL ESTATE and NVCC-ARCHITECTURAL DRAFTING Skills Accounting, Accounting Systems, AIA, AS400, Billings, Bluebeam,Bonds, Budgets, Business Management, Clerical, Construction Management, Contracts, Special Events, Filing, Imaging, Insurance, JD Edwards, Microsoft, Office, Negotiations, Payroll, Coding, Project Management, Property Management, Proposals, RFI, SAP, Scheduling, Taxes, Trade Shows, | ACCOUNTANT |
HYDROBLASTING TECHNICIAN 1 Career Objective An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude
and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the
company by increasing productivity and ensuring employer's key objectives are met. Summary of Skills Carpentry Building Maintenance Environmental Coordination Adherence with all Safety Regulations Excellent Leadership skills Customer Service Oriented Efficient Time Management Effective Problem Solving Experience Company Name June 2014 to Current Hydroblasting Technician 1 City , State
Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for
hydro blasting. Monitor hydroblasting operations. Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations. Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting and tank cleaning in various refineries. Company Name November 2012 to June 2015 Construction Assistant City , State Performed prep work
including masking,
sanding and filling
holes. Interior and exterior painting. Built and placed
plywood/wall systems;
installed doors and
windows. Constructed concrete
forms, poured concrete
by pump and bucket
barrowed or shoveled. Utilized jack hammers, compressors and power tools for daily task. Company Name June 2012 to Current Building Maintenance City , State Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing. Uses various hand and power tools to repair faucets, plumbing and lighting fixtures. Respond quickly to emergency situations and customer concerns. Education Knowledge-First Empowerment Academy August 2016 High School Diploma : General Education Certifications Basic Plus Safety - July 2016 TWIC - April 2012 NCCER - June 2010 | CONSTRUCTION |
ASSISTANT CHEF Highlights Microsoft Word, Excel, PowerPoint, and Access Experience May 2015 to Current Company Name － City , State Assistant Chef Oct 2008 to Nov 2011 Developed and prepared meals. Coordinated with manager and supervised kitchen staff. Communicated with clients to fulfill their needs. Financial Aid Office Assistant Jun 2013 to Jun 2015 Company Name － City , State Developed excel projects for budgeting, calculating student needs, etc. Evaluated and processed numerous documents daily. Performed data entry. Consulted with students and assisted with financial aid documents. Education Bachelor of Science , Finance CPA Eligible Business June 2017 Portland State University － City , State GPA: GPA: 3.84 GPA: 3.66 Finance CPA Eligible GPA: 3.84 GPA: 3.66 Business Associate of Science December 2014 Portland Community College － City , State GPA: GPA: 3.89 President's List GPA: 3.89 President's List Languages Fluent in English and
Spanish, conversational French Skills budgeting, clients, data entry, Fluent in English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish | CHEF |
CHEF Summary Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Experience 07/2009 to 07/2014 Chef Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste
control guidelines. Led shifts while personally preparing food items and executing requests based on required
specifications. 06/2014 to 08/2014 Laborer Company Name － City , State Loaded and unloaded building materials used for construction. Manually carried roofing materials up ladders. Consistently assumed additional responsibilities and worked extended hours to meet project
deadlines. 06/2015 to 08/2016 Laborer & Crew Manager Company Name － City , State Handled scheduling for crewman and arrival times for clients Maintained a safe work environment for crewmen Led crews of up to four people and partnered on crews up to eight Education and Training High School Diploma : General Education New London High School － City , State IT - Management University of Wisconsin - Stout － City , State , USA I attended UW - Stout for two years before I was financial unable to continue schooling here. While I mostly took general education classes, I did have a few computer science and management courses. IT - Computer Support Specialist Fox Valley Technical College － City , State , USA I currently attend Fox Valley Tech and aim to achieve an associates degree to start. I have been enrolled here for a whole year to this point. Skills Team Player, Physically active, Out-going, Willingness to learn, Shows Initiative | CHEF |
DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional with a tangible track record of consistently delivering exceptional financial modeling and analytic support. Proved success of managing day-to-day business activities of financial analytic systems and teams, supporting M&A activity, managing large-scale projects, developing, implementing and auditing business process flows, and ensuring the accurate disclosure of financial facts. Experienced leader, working across the organization to create compelling analysis with the goal of influencing improved business performance. Highlights Financial system assessment and implementation Business process improvement Buy & sell side due diligence In-depth knowledge of SAP Purchase accounting Analytical support Forecasting and planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member of the Sell side team, responsible for the Financial Analytic modeling and support of the Confidential Information Memorandum, Financial Model and Due Diligence process resulting in a $2.3 Billion sale of IMG to WME and Silver Lake Partners completed May 2014 Developed documentation and analytics for the European Union, Turkey, and United States Anti-Trust fillings related to the sale of IMG to WME. Provided analytic support of purchase accounting, goodwill and intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured and implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget and Planning (MS 7.5) Experience Director Finance Projects January 2015 to Current Company Name - City , State Responsible for the strategic design, implementation, integration and accessibility of resources enabling effective and reliable data analytics and business intelligence across the Enterprise. Responsible for deploying efficient approaches to the processing of financial data across the various teams within the Finance Division. Additional responsibilities include appropriate source identification, building of data extraction methods, design and maintenance of data reconciliations and data modeling tools, as well as overall financial reporting & analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement and the generation of additional capacity within the Finance Division. Manager of Business Analytics January 2012 to January 2015 Company Name - City , State Developed and supported methods and studies to determine the effectiveness of business plans, policies and procedures in a $1.2 Billion multinational environment. Supported, Consolidated and Reported the Quarterly and three year rolling Financial Forecast of 250+ users Worldwide. Analyzed financial information to determine the information constituted an accurate and adequate disclosure of facts. Supported Business Unit requests for special projects related to Financial Forecasting and Analysis Developed and Supported forecasting methods for currency exposure and currency hedging activity. Maintained the integrity of the Financial Forecasting system. Assistant Finance Director - Corporate Services May 2008 to January 2012 Company Name - City , State Assistant Finance Director of Service Centers Worldwide, overseeing the monthly finance activities related to Corporate activity. Performed month end close, reporting and analysis activities of 80+ worldwide locations, $150M annual budget. Developed lease accounting policies and procedures. Developed and Administrated the Capital Expenditure planning and reporting process. SVP Financial Planning & Analysis January 2003 to May 2008 Company Name - City , State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling and Risk Simulations Developed quantitative risk and return models Responsible for identifying and pricing acquisitions for private equity Responsible for buy side valuation analysis Responsible for due diligence Responsible for projections and budgets Worked with Low Income Housing and Historic Tax Credits. Education Bachelor of Arts : Economics/Geography University Of Cincinnati - City , State MBA : Finance Bowling Green State University - City , State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning and Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning and Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation | FINANCE |
COORDINATING MANAGER Summary Administrative Operations: Special events, meeting, and travel logistics; correspondence, file, records, and database management; project administration and executive-level management
*Sales Support: Client service, accounts management, problem trouble-shooting and resolution; contract administration, order review, and shipping management; sales tracking and reporting
*Communications: Business writer, proofreader, and editor; knowledgeable in medical terminology, policies and standards such as HIPAA
*Financial/Budget Administration: Budget oversight, invoice verification, requisitions, expense tracking; purchasing, supply, and inventory management. Skills MS Windows, Word, Excel, PowerPoint, Outlook and MAC, Lexis Nexis, Soarian and MediNotes EMR Experience Coordinating Manager 09/2013 to Current Company Name City , State Manage annual updates of procurement policies, standards procedures and guidelines to reflect changes in the operations including regulations, risks and best practices. Provide Executive level support to the Executive Director and Deputy Executive Director. Liaise between all departments and residents to ensure proper communication and reporting practices with complaints. Manage contracts between the facility and the dialysis centers. Assist with managing the Quality Assurance / Risk Management Department with Board Reports and quarterly Performance Improvement reports. Manage the Department of Health (DOH) and Joint Commission (JCAHO) annual survey files as well as the upload for the Plan of Corrections (POC) to the Health Commerce System (HCS). Oversee Corporate Compliance updates for each department and ensure annual staff training. Provide technical/administrative support to department heads regarding the data management system. Serve as head Requisitioner for various departments and provide technical support to staff coordinators for Procurement Suites System. Serve as a member of the Culture Change Committee. Create and manage excel data base for Risk Management incidents and fall analysis. Manage and process agency staff invoices for the Pharmacy and Rehabilitation department. Assist with managing Human Resource in annual evaluation audits. Executive Assistant 09/2010 to 06/2011 Company Name City , State Provided administrative services to the Executive Director. Managed all calendar events; schedule all meetings, made travel arrangements and prepared all itineraries. Acted as a go-between all departments to ensure proper communication and reporting practice. Maintained and updated all Polices and Procedure documents for various departments. Conserved general filing system and filed all correspondence. Program Associate 12/2005 to 07/2009 Company Name City , State Housing and Community Development. Managed, at grantee level, the Housing & Urban Development (HUD) comprehensive housing counseling program, including the annual grant proposal, affiliate contractual process, data collection and entry. Reviewed grant applications and conducted conference calls with potential sub-grantees. Analyzed budgets for sub-grantees and communicated results to program directors and CEOs. Provided technical support to 35 Program Directors in data collection system & program assistance. Developed standardized work procedures to improve work flow, including E file and database. Wrote and prepared annual, quarterly, and special reports and contributed to the department in preparation of request for proposal and other correspondence. Supervised administrative staff in achieving departmental goals and ensured staff compliance with deadlines. Scheduled and organized internal and external meetings, conferences, luncheons and events. Updated and maintained calendar; acted as "right arm" and "gatekeeper" to Senior VP of Housing. Processed monthly expense reports utilizing spreadsheets. Heavy calendar management; meeting and conference call coordination and all logistics pertaining to the meetings and conference calls; travel arrangements (domestic and international) and all other travel logistics such as air, ground, and lodging. Completed on-boarding process for all new hires; entered requisitions and help-desk tickets for systems access requests. Developed progress tracking tools to assist in affiliate evolvement gain-loss analysis for funding. Established and maintained files in-house and offsite adhering to all records retention policy and procedures. Conducted field audits to ensure compliance with federal grant requirements. Sales Executive 03/1997 to 12/2005 Company Name City , State Maintained relationships with existing customers through regular review visits. Visited potential customers to demonstrate products and gain new markets. Contacted clients by phone to negotiate terms of an agreement and conclude sales gathering. Negotiated variations in price, delivery and specifications with buyers. Researched, analyzed and reported future buying trends back to employer. Handled all travel arrangements including domestic and international, hotel accommodations and car services for trade shows. Education and Training Bachelor of Arts : Communications 2004 The College Of New Rochelle City , State Communications 8/08-11/08 Dale Carnegie Course - Public Speaking, Effective Communication and Human Relation May 2004 Activities and Honors NYS Notary Public, American Heart Association, Basic Life Support,
PROFESSIONAL MEMBERSHIPS:
Urban League Young Professionals Skills administrative, administrative support, agency, budgets, conferences, contracts, counseling, clients, data collection, data management, data base, database, delivery, Department of Health, DOH, dialysis, staff training, expense reports, filing, grant applications, grant proposal, graphs, help-desk, Human Resource, Lexis Nexis, logistics, MAC, Director, managing, meetings, access, Excel, Outlook, PowerPoint, MS Windows, Word, policies, presentations, Procurement, progress, proposal, Public Speaking, Quality Assurance, Rehabilitation, reporting, Risk Management, sales, spreadsheets, technical support, phone, trade shows, travel arrangements | APPAREL |
CHEF Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. Line Cook with 2 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights ServSafe certified Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Bilingual (English/Spanish) Accomplishments Successfully managed a kitchen staff of 7 employees during high volume dinner services for more than 350 diners each night. Experience Chef 02/2014 to 10/2014 Company Name City , State Reduced food costs by fifteen percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Prepared a variety of local and seasonal specialties which contributed to a 9 % boost in sales during the summer months. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment Expert in final plate preparation with authentic presentation. Prep Cook 08/2013 to 12/2013 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Cook 02/2013 to 06/2013 Company Name City , State Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable lunches and dinners for diners. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Expert in final plate preparation with authentic presentation. Cook 06/2012 to 12/2012 Company Name City , State Season and cook food according to recipes or personal judgment and experience. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Prepare relishes and hors d'oeuvres. Bake breads, rolls, cakes, and pastries. Bake, roast, broil, and steam meats, fish, vegetables, and other foods. Turn or stir foods to ensure even cooking. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Prep Cook 09/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Portion, arrange, and garnish food, and serve food to waiters or patrons. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Prepare relishes and hors d'oeuvres. Cook 05/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Turn or stir foods to ensure even cooking. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Education Associate of Applied Science : Culinary Arts 2013 Hudson County Community College City , State , United States Culinary Arts Learned basic and advanced cooking techniques. Classes in Restaurant and Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Nutrition courses Skills Exceptional knife skills Excellent communication skills Working well as a team member | CHEF |
HEALTHCARE CONSULTANT Summary Certified Spinning Instructor and personal trainer with the energy, skills and training necessary to keep clients motivated and moving toward their fitness goals. Highlights Certified Spinning Instructor ACE certified Personal Trainer CPR and First Aid certified Energy, motivation and drive to push and motivate participants. Microsoft Office Team building Personable and friendly Dedicated Responsible Accomplishments Success at building participants from struggling, low participant classes. Most recently built a class that averages 30 participants from a class that started out with around 6 within six months. Experience Healthcare Consultant October 2014 to Current Company Name － City , State Network development for a new Medicare Advantage I-SNP in the northeast. Identify and contract with providers to establish a network that meets CMS time/distance standards. Subject matter expert for a study on Medicare Advantage best practices for provider engagement. Cycle Instructor September 2012 Company Name － City , State Provide a high-energy, safe indoor cycle experience for participants. Lead, motivate and push participants. Prepare new routines and new music weekly to ensure participants don't get bored or uninspired. Incorporate various types of formats into my classes (Tabata - HIIT, interval and resistance training, speed work). Provider Group Engagement Manager September 2012 to October 2014 Company Name － City , State Responsible for establishing, maintaining and overseeing various MSO and engaged provider relationships Oversaw and directed MSO partner activities and internal implementations in order to ensure a successful launch of a gated, referral-based provider network in the Atlanta market. Initiated and provided ongoing support and financial performance data for various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements and other clinic developments. Coordinated and provided detailed analysis, reporting, training, and education to large, engaged provider groups in order to promote improvement in clinical, quality, coding and financial performance. Successfully facilitated and implemented various initiatives with provider groups around HEDIS, STARS, etc. Served as the contact for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding. Managed and directed staff of 4 Provider Network Consultants. Lead and directed the committee responsible for improving employee engagement within the Southeast Region. Regional Director September 2010 to April 2012 Company Name － City , State Network Services - Southeastern Region Responsible for managing and directing all contracting and provider relations activities within the Southeast Identified and executed strategies for network development and improvement. Managed and directed a regional contracting and provider relations staff. Provided in-depth knowledge of Southeastern region and participated in strategic planning. Managed and oversaw complex contract negotiations. Identified new areas for expansion by conducting in-depth market and financial analyses. Maintained positive relationships with providers and facilitated prompt resolutions to contractual issues. Manager, Managed Care January 2004 to January 2010 Company Name － City , State Responsible for the negotiation and maintenance of major managed care contracts, as well as managing WellStar's credentialing department. Negotiated favorable contract language and rates to meet business targets and objectives for Georgia's largest integrated healthcare system, consisting of five hospitals, ancillary services, and over 1000 affiliated physicians. Increased profitability on three key payor contracts over 20% for the system. Maintained contractual relationships and facilitated resolution to problems arising from the contract. Managed allcredentialing department activities and staff. Implemented processes and procedures to shorten the enrollment process with the government payors, which cut the enrollment time down to an average of 50 days. Successfully obtained delegated credentialing with all contracted payors, which resulted in 100% delegation and an average of 90 days shorter loading time with the payors. Consistently averaged 99% in delegated payor audit scores. Continuously implemented and developed strategies to improve and drive employee satisfaction. 2010 Gallup surveys indicated a 48% increase in employee satisfaction over two years in the Managed Care department. Developed and implemented improvements and best practices for credentialing department in order to align with system goals. Implemented "Lean Thinking" and techniques in the credentialing department which streamlined processes, facilitated transparency and led to better overall satisfaction with the department. Provider Reimbursement Specialist January 2000 to January 2004 Company Name － City , State responsible for the implementation and quality assurance of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system and assisting with system-wide initiatives. Managed all internal reimbursement-related activities for multi-million dollar monthly capitation payment process, including analysis, implementation and reporting of capitation data. Collected and analyzed provider contracting data and computer system data to ensure timely and accurate reimbursement implementations. Performed quality assurance measures on reimbursement implementations. Identified and recommended system modifications to advance provider contracting strategies and best practices. Managed multiple reimbursement projects by determining business intent, estimating and communicating implementation timetables and parameters, and distributing project results and final documentation. Served as a capitation subject matter expert in the development of the WellPoint Enterprise Data Model. Senior analyst January 1997 to January 1999 Company Name － City , State responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Developed and distributed professional fee schedules based on Medicare rates. Produced ad hoc reports and analyses for management on reimbursement data and provider database content. Presented project results and recommendations to management and project teams. Created project documentation and reports to be distributed throughout the organization. Loaded contracts into Pathways Contract Management system. Provided leadership and training to a department of ten. Health Systems Analyst January 1997 to January 1999 Company Name － City , State Responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Implemented preferred reimbursement methodologies (physician, facility and ancillary). Managed multiple projects and collaborated with teams to achieve results. Report Specialist January 1996 to January 1997 Company Name － City , State Responsible for reporting quality data. Client Services Representative January 1995 to January 1996 Company Name － City , State Responsible for assisting clients with authorizations and insurance questions. Education Master of Business Administration Bachelor of Science : Business Administration/Management Health Services Administration , 2000 Kennesaw State University － City , State , USA Bachelor of Science : Health Services Administration , 1994 Auburn University － City , State , USA Skills acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership and training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning | HEALTHCARE |
LEAD ARTIST Summary I'm a fast-learning and enthusiastic animator seeking professional experience. I have over 7 years of formal art training, both digital and traditional. I'm skilled at design and character animation. Software Skills Animation: Toon Boom Harmony, TV Paint, Adobe Flash Illustration: Adobe Photoshop, Adobe Illustrator, Aseprite, Paintool SAI, Gimp Post-Production: Adobe After-Effects, Adobe Premiere, Final Cut Pro Experience 02/2017 - Current Company Name － City , State Lead Artist Design custom D&D character sprites, "party" and menu screens, and backgrounds fitting 8-bit video game aesthetics for an upcoming Dungeons and Dragons YouTube series. 06/2016 - 08/2016 Company Name － City , State Digital Arts Assistant Instructor Assisted in teaching digital art, film, photography, minecraft-modding, coding, and animation to kids ages 5-18. 05/2015 - 08/2015 Company Name － City , State Canvassing Manager Gathered donations for the ACLU's proposed Employment Non-Discrimination Act for the protection of LGBT+ people in the workplace. Education 2018 Loyola Marymount University － City , State , United States Bachelor of Arts : Animation Created two 5-minute animated short films with peers Designed and programmed two games Working knowledge of industry-standard animation programs 2014 Da Vinci Design High School － City , State , United States High School Diploma : Art & Design Project based learning Published a small comic book with peers Presented designs to Karten Design Placed first with my team in the Junior Qualcomm Tricorder X-Prize Design competition | DIGITAL-MEDIA |
CLINICAL ENGINEERING MANAGER Summary A accomplished clinical engineering manager with more than 12 years of training and experience I lead clinical engineering directives to provide superior customer service and operational efficiency. I have a proven track record managing the execution of the medical equipment management plan at various health facilities in the West Virginia regional area. I posses exceptional team building and leadership skills. Customer focused with proven skills in interpersonal relations, negotiation, and written and verbal communications. Developed and provided informative written reports for administration on regulatory compliance, cost savings, contract administration, strategic planning, and process improvement. With focus on regulatory compliance of the medical equipment plan I consistently keep updated on requirements from TJC, CMS, NFPA and other governmental agencies, with a proven track record of no written recommendations from regulatory inspections. Experience Clinical Engineering Manager 06/1996 to 01/2016 Company Name City , State Manager of Clinical Biomedical Service, Inc. Responsible for the medical equipment management plans of hospitals and medical facilities in West Virginia. Responsible for all company budgets, project estimates, salaries, evaluations, personnel recruitment, hiring, training and dismissal. Trained and supervised employees in performing electrical safety procedures, repair service and preventive maintenance of medical equipment. Proficient at medical equipment compliance and risk management by developing and implementing polices according to agency standards like TJC, CHS, NFPA, OHFLAC. Project manager on new and expanded installations of medical equipment systems at various medical facilities. Seated member of hospital safety committees to assist in providing recommendations and information on medical equipment management, equipment evaluation and selection, potential safety issues, national safety alerts from manufacturers or federal agencies. Imaging Service Engineer 06/2012 to 06/2014 Company Name City , State Managed repair service and preventive maintenance of over $8 million in different modalities of medical imaging and biomedical equipment at two hospitals in southern West Virginia and eastern Kentucky. Provided excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills. Performed installations and managed LAN and WLAN server/workstations on different systems used in the diagnostic monitoring of the patients' physiological parameters. Installed and maintained the DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities. Imaging Service Engineer 08/2007 to 10/2009 Company Name City , State Installed and performed repair service and preventive maintenance on over $10 million of CT, MRI and Nuclear Medicine systems in inventory. Established excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills. Installed and maintained DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities. Biomedical Equipment Technician II 02/1980 to 06/1996 Company Name City , State Provided repair service, preventive maintenance and electrical safety for over 250 different modalities of medical equipment, physiological monitoring systems and medical treatment devices. Coordinated scheduled preventive maintenance work orders to be distributed to the biomedical technicians and developed pm completion reports for management. Managed server/workstations, LAN and WLAN on different systems used in the diagnostic monitoring of the patients' physiological parameters. Accomplishments Managed an independent biomedical service company that serviced 40 hospitals and medical facilities for over 20 years. Successfully management of supervisors, sales personnel, biomedical equipment technicians and office staff. Negotiated over $1 million in new service contracts and contract renewals for medical equipment at various medical facilities. Developed and implemented polices on medical equipment management according to standards and requirements by TJC, CHS, NFPA, OHFLAC for hospital facilities. Initiated and established a computerized paperless system to perform electrical safety management, repair, performance, and reports for over 7,000 medical devices. Nominated for CAMC Care Award for reconfiguring a medical device to measure the respiration of premature infants with breathing impairments to help improve recovery time. Designed and built the first patient sleep study lab in WV. Found and solved a nation-wide distortion problem in the MRI image scan caused by a contrast injector device. Education AAS : Electronic Technology West Virginia State University City , State BA : Business Management Marshall University City , State Diploma : Computer Programming Center College City , State Professional Affiliations AMSP (Association of Medical Service Provider) member and held position of Secretary WVBA (WV Biomedical Association) founding member and held position of Secretary KARC (Kanawha Amateur Radio Club) member, Call Sign: KA8ISQ ARES/RACES (Amateur Radio Emergency Service/ Radio Amateur Civil Emergency Services) member Skills Basic and Advanced Supervision Training Courses, CAMC, Charleston, WV Certified Biomedical Equipment Technician (CBMET) training at University of St. Louis Toshiba certified service trained on Aquilion 16, 32 and 64 slice CT's. Toshiba certified service trained on Vantage 1.5 T 8 channel MRI Toshiba certified service trained on Siemens E-Cam Nuclear Medicine Camera Aramark service trained on GE AMX 4 and AMX4+ portable XR unit Aramark service trained on GE 9600, 9800, 9900 Portable C-Arm Aramark service trained on GE Precision 500 Radiology and Fluoroscopic image system Field trained on various other modalities and manufacturers of XR systems Microsoft Applications, Word, Excel, Publisher, PowerPoint, Access, and Outlook Foresight Imaging Systems trained on DICOM protocols, imaging conversion to DICOM for RIS/PACS Skilled in the operation of MS 2000, Windows 7, MySQL, PHP, Apache, UNIX, Linux, Cisco Skilled in the operation of networks, DSL/Cable, Hubs, Routers, , Cabling, LAN/WAN Skilled in the operation of workstations and servers, IDE/ SCSI devices, network storage devices | ENGINEERING |
PLANNER/SCHEDULER Summary Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Pursuing an exciting new career in the health field. Highlights Certified Nurse Assistant Strong verbal communication skills Strong written skills Green belt qualified for Lean Sigma CPR certified Microsoft Office Suite Strong attention to detail Effective time manager Accomplishments Achieved Sailor of the year for NAS Oceana Virginia Beach, Va 1999 Achieved 4 Naval Achievement Medals Advanced from Field work for Chevron Coalinga to Maintenance Planner in under 1 year. Experience Planner/Scheduler Nov 2011 to Jan 2015 Company Name - City , State Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. Monitor employees' work levels and review work performance. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents or injuries and prepare reports of findings. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures. Meet with vendors or suppliers to discuss products used in repair work. Compute estimates and actual costs of factors such as materials, labor, or outside contractors. Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs. Develop or implement electronic maintenance programs or computer information management systems. Maintenance Head operator Oct 2010 to Nov 2011 Company Name - City , State Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary. Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists. Clean or lubricate shafts, bearings, gears, or other parts of machinery. Record type and cost of maintenance or repair work. Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment. Align and balance new equipment after installation. Train and manage maintenance personnel and subcontractors. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Aviation Machinist Mechanic Dec 1990 to Dec 2006 Company Name - City , State Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Train operations staff. Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Conduct routine and special inspections as required by regulations. Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems. Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment. Measure parts for wear, using precision instruments. Test operation of engines and other systems, using test equipment such as ignition analyzers, compression checkers, distributor timers, and ammeters. Obtain fuel and oil samples and check them for contamination. Reassemble engines following repair or inspection and reinstall engines in aircraft. Read and interpret pilots' descriptions of problems to diagnose causes. Examine engines through specially designed openings while working from ladders or scaffolds, or use hoists or lifts to remove the entire engine from an aircraft. Remove or install aircraft engines, using hoists or forklift trucks. Inventory and requisition or order supplies, parts, materials, and equipment. Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detectdefects or malfunctions. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Keep records of employees' attendance and hours worked. Requisition materials, supplies, equipment parts, or repair services. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Education High School Diploma Jun 1989 SOUTH ALBANY HIGH SCHOOL - City , State Technical Training , Certified Nurse Assistant Westhills College - City , State , USA Continuing Education to Complete BSN. with a transfer to Fresno State. Skills State Certified Nurse Assistant Green Belt for Lean Sigma Health Care provider CPR qualified | AVIATION |
ENGINEERING SERVICES MANAGER Executive Profile A results driven Controls Engineer and Project Manager with over 20 years of experience in manufacturing. Skilled in Industrial Automation and Process Engineering with a strong mechanical design background. Proven ability to lead and motivate high performance teams. History of building systems with improved functionality and productivity, consistently meeting critical requirements. Skill Highlights Proficient in process engineering and applying process needs to available technology to improve production availability and uptime. Proficient in process engineering and applying process needs to available technology to improve production runablility and uptime. Professional Experience Engineering Services Manager 02/2013 － 08/2015 Company Name City , State Accountable for maintaining the efficiency and effectiveness of all production manufacturing processes required to manufacture a high quality product in a repeatable and cost effective manner and provide overall customer satisfaction. Manage all engineering services with provision of all energy sources. Accountable for all mechanical repairs, design and construction within all departments and the resources engaged in the provision of these services both internal and external. Support waste water operations by providing advanced troubleshooting on Siemens PLC's. Configured WINCC SCADA system. Ensure that all expenditures both in supplies and staffing are optimized and maintained within budget. Developed asset management software to track cost, asset history and work order tracking. Performed advanced troubleshooting and PLC support for all plant equipment. Electrical Superintendent 05/2008 － 02/2013 Company Name City , State Primary responsibilities include supervising and coordinating all electrical and instrumentation activities. Accountable for the proper operation of all automation and controls on production equipment, power distribution systems, plant communications (phones, networks) and security systems. Managed projects for installation of new equipment, from design concept to installation and start up. Managed large network of Allen-Bradley PLC's, including ControLogix, CompactLogix and micro controllers with FactoryTalk View ME and SE human machine interfaces. Managed the installation and startup of several new projects over $1MM: HG Molenaar cooker/cooler, Buscetto steam peeler, Navatta steam peeler, Zilli-Bellini diced tomato filling line. Perform advanced troubleshooting and PLC support for all plant equipment. Trained electricians and instrument technicians in advanced VFD troubleshooting and configuration, PLC programming, process control and applicable regulations including NFPA 70E and NEC codes. Project Manager 05/2005 － 05/2008 Company Name City , State Responsible to review and interpret proposed designs, drawings, and specifications for suitability and initiate revisions where appropriate. Managed a team of 5 engineers in the design of various machine sections to ensure on-time project completion. Supervised the mechanical and electrical assembly of equipment to ensure that sections are completed on time and meet customer specs. Managed cross-functional teams to insure on time installation of equipment at customers facilities. Coordinated with vendors and other contractors to complete equipment installation. Developed and administered project budgets and fiscal controls, contracts, and quality control provisions for projects. Facility Supervisor 04/2004 － 05/2005 Company Name City , State Managed the activities of 6 maintenance personnel. Accountable for projects involving the construction of new buildings and facilities, also the alteration or modification of existing units. Performed advanced troubleshooting and repairs on production equipment, such as hydraulic presses, autoclaves and other equipment used in composite molding. Design, layout and installation of industrial automation used in production equipment. PLC and HMI programming, primarily Allen-Bradley SLC500 platform. Maintenance Manager/Safety & Environmental Manager 01/1996 － 04/2004 Company Name City , State Tyco purchased the facility in 2001. Managed the operations and activities of plant maintenance and engineering personnel. Accountable for compliance with applicable federal, state and local laws and regulations, securing all required permits, and coordinating with local authorities. Maintain a proficiency and applied understanding of all aspects of plant engineering including: Electrical systems - Circuit planning, Power distribution, Illumination, Instrumentation and controls, Electrical machinery, Codes and standards. Mechanical Systems - HVAC, Pumps piping and plumbing, Compressors and compressed air systems, Power transmission, Material handling and storage, Fire protection, Structural design and analysis, Building and life safety codes. Maintenance - Systems reliability, Understanding drawings and specifications, Maintenance programs and management, Preventive and predictive maintenance practices, Maintenance parts and supplies inventory management, Building and grounds, Housekeeping. Administration and Supervision - Manpower planning, Personnel development, Labor relations, Project administration and management, Record keeping. Environmental, Safety and Health management - Noise control, Air quality control, Water quality control, Solid waste handling, Hazardous materials controls, Regulations codes and standards. Responsible for the installation, programming, maintenance and operation of new material handling control system. Created custom database and production/accounting programs with Microsoft Access. Performed advanced troubleshooting on all plant equipment. Converted antiquated Modicon PLC control system to Allen-Bradley PLC with Wonderware man machine interface(HMI). Trained plant maintenance personnel on PLC programming, AC/DC drive troubleshooting and advanced electrical controls troubleshooting. Maintenance Technician 04/1995 － 12/1995 Company Name City , State Performed routine electrical and mechanical maintenance and emergency repairs on automated PLC controlled conveyors, pallet wrappers, burn-in towers and other equipment used in the assembly of Apple computers. Completed PLC logic changes from verbal or written instruction and maintained logic backups with revision history. Electrician 08/1991 － 04/1995 Company Name City , State Responsible for repairing and maintaining plastic extrusion equipment in the production of plastic bags and stretch pallet wrap. Performed process troubleshooting of entire production lines, including programmable logic controllers (PLC's), AC inverters and DC drives, AC and DC motors and all associated control equipment. Maintained all aspects of plant utilities including chillers, air compressors and power distribution. Completed electrical installations from blueprints, sketches or verbal instructions with little or no supervision. Designed and implemented a Computerized Maintenance Management System(CMMS) that allowed for more efficient tracking of maintenance resources and cost. Helped set up and run a successful predictive/preventive maintenance program that greatly reduced cost of emergency repairs. Instructed other electricians in maintenance and troubleshooting of AC and DC drives and P.L.C. programming. Microwave Communications Technician 02/1987 － 04/1991 Company Name City , State Worked for a rebuild facility doing repairs and overhauls of a wide variety of communications equipment. Primary job was to rebuild microwave communications equipment. Also repaired UHF and VHF radios. Created a computerized inventory control program that greatly reduced the amount of man-hours required to perform quarterly inventories. Education 2015 Certificate of Completion : AIB - HACCP Online Course - Haccp/Food Safety 2004 Select One : Yuba Community College - Business Management City , State Coursework in Business Management 2003 NEEC Building Operator Certification : Butte College - Basic Electronics, Drafting City , State 1985 High School Diploma : Elk Creek High School City , State Select One : Better Process Control School City , State , USA Level 1 : NEEC Building Operator Skills accounting, Apple computers, asset management, automation, basic, blueprints, budgets, budget, C, CA, hardware, concept, contracts, client, database, DC, delivery, design and construction, directing, Electrical systems, electronics, equipment installation, filling, Fire protection, Food safety, Hammer, HVAC, instruction, inventory management, inventory control, Labor relations, layout, logic, Logistics, machinery, maintenance schedules, manufacturing processes, materials, Mechanical, Microsoft Access, 2000, Microsoft NT server, Microsoft Windows NT Server, microwave, NEC, network, networks, Novell, Personnel, PLC programming, PLC, plumbing, Power distribution, process control, process engineering, Programming, quality, quality control, radio, Record keeping, repairs, repairing, Safety, safety codes, SCADA, Siemens PLC, staffing, supervising, Supervision, surveys, technical support, phones, transmission, troubleshooting, UHF, utilities, validation, VHF, View, Water quality, Wonderware, written | ENGINEERING |
TEACHER Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.[Job Title] capable of remaining calm under pressure while continuing to keep the preschool setting light and playful. Will work hard to identify and communicate behavioral and educational issues.Open-minded [Job Title] talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents and fellow staff.Creative preschool teacher adept at continually implementing current trends in early childhood curriculum.Early Childhood Teacher specializing in child psychology and development. Recognizes the importance of the parent-child bond and believes in regularly communicating with each parent. Highlights CPR First Aid Certificate Problem Solver Time Management Creative thinking Team player Certified in Early Childhood Education Conflict resolution techniques Training in food handling preparation Calm and patient Experience 08/2013 to 01/2016 Teacher Company Name － City , State Supervise 3-5 year old children. Setup small group and outdoor activities. Maintain paper work for parent - teacher conference. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. 09/2008 to 06/2013 Teacher Company Name － City , State Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 08/2007 to 03/2011 Baggage Supervisor Company Name － City , State Manage and maintain baggage delivery to airplanes. Ensure safety around all arrival and departure of flights. Make end of shift reports to management team. 03/2004 to 09/2007 Teacher Company Name － City , State Teach age level activities. Maintain security. Schedule weekly plans for class. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 03/2015 to 01/2016 Lead Volunteer Company Name － City , State Volunteer of the Month. Assist various ministries as needed. AM33 leader and weekly phone caller. Education 6/1996 C.D.A - Child Development Associate Seattle Central Community College － City , State Emphasis in Child DevelopmentContinuing education in Early Childhood EducationChild Abuse Awareness training Present BA : Elementary Education / Special Needs Grand Canyon University － City , State Elementary Education / Special NeedsElementary Education coursework Skills CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management | TEACHER |
SUSHI CHEF Executive Profile 14 years experience in high end restaurants with a background in French, Japanese and Peruvian Cuisine. Expertise in all facets of kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing and strategic planning. Professional Experience May 2005 to November 2011 Company Name City , State Sushi Chef In charge of daily operation in the sushi bar, quality control, monthly inventory, menu developing, scheduling for 10 employees. November 2011 to January 2015 Company Name City , State Executive Sous Chef In charge of daily operations, menu developing, Monthly inventory, scheduling for 50 people, January 2016 to Current Company Name City , State Corporate Chef In Charge of daily operations of all restaurants, Menu developing, Scheduling for 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory. Education 2006 Le Cordon Bleu City , State , usa Associate of Arts : culinary arts | CHEF |
SALES ASSOCIATE Summary Experienced Manager at HyVee Grocery Store with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance. HyVee with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Resourceful Hyvee and Retech with 2 years Hyvee and ReTech 1year in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations. Hyvee and ReTech trained in supply chain management with extensive knowledge of enterprise deployment systems. Hardworking [ specializing in efficient loading of merchandise and on-time deliveries. Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16+ year career in shipping and supply chain management. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision. Creative professional with extensive project experience from concept to development. Skills Quick learner Training and development Change management Reports generation and analysis Time management skills Operations management Excellent communication Excellent communication Client-focused Excel in management, maintenance Experience 03/2007 to 03/2008 Sales Associate Company Name － City , State Engage with the store team and customers to provide excellent customer service
•Display a positive attitude and promote teamwork
•Exhibit professionalism in appearance and conduct
•Follow store procedures in running the cash register and take initiative in doing store tasks
•Stock, price, and organize products
•Maintain cleanliness inside and outside of store 06/1998 to 09/2015 Crew Member Company Name － City , State • Maintain a fast speed of service, especially during rush times • Take orders from customers and input their selections into the restaurant's computer systems • Assemble orders on trays or in bags depending on the type of order • Process large orders for events • Count down your till at the end of each shift and deposit money in the safe • Clean your station thoroughly before, during and after each shift • Respond to guest questions, concerns and complaints and make sure they leave satisfied • Follow all restaurant safety and security procedures • Arrive on time for all shifts and stay until shift completion Followed all company safety standards, including food quality and sanitation procedures. Vacuumed and cleaned offices and common areas, emptied trash cans and restocked restroom supplies. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Performed additional tasks to keep the dining room running smoothly. Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Greeted guests in a pleasant and courteous manner. Operated check stand equipment including cash register, scanner and scale. Prepared the buffet and salad bar for dinner service. Delegated tasks to team members to optimize productivity. Emphasized fast, friendly customer service. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Conducted price checks for cashiers and service clerks. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Greeted all customers. Built attractive holiday and seasonal displays for merchandising program. Hand-washed dishes and glassware thoroughly. Sprayed all racked items with hot water to loosen and remove food residue. Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts. Maximized table turns and rotated seating for maximum guest satisfaction. Devised unique events and special promotions to drive sales. Promoted and endorsed the company to bring in new business. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. 17 years merchandising experience. Fulfilled special order requests, including special occasion cakes and party platters. Checked out customers and bagged items quickly. Correctly calculated charges, issued bills and collected payments. Maintained facility compliant with health codes, sanitation requirements and license regulations. Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses. Complied with health and sanitation practices and procedures. Executed cash transactions quickly and accurately. Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Stocked displays with new and transferred merchandise. Routinely checked menus to verify they were current, clean and wrinkle-free. 04/2009 to 09/2016 Stock Associate/ Stock management Company Name － City , State Resolved customer problems by investigating issues, answering questions and building rapport. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Offered direction and gave constructive feedback to motivate team members. Informed customers about all product lines and services offered by the company. Marked clearance products with updated price tags. Worked as a team member to provide the highest level of service to customers. Helped customers select products that best fit their personal needs. Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales. Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Performed assigned projects and completed checklists in an efficient and accurate manner. Oversaw all daily operations Received and processed cash and credit payments for in-store purchases. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Exceeded personal sales goals for 4 quarters in a row. Communicated information to customers about product quality, value and style. Placed special merchandise orders for customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Recruited, hired, developed and retained retail talent for the company. Built and maintained effective relationships with peers and upper management. Educated customers on product and service offerings. Maintained friendly and professional customer interactions. Answered customers' questions and addressed problems and complaints in person and via phone. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Processed shipments and maintained organized stock shelves. Kept current on market and product trends to effectively answer customer questions. Held each team member accountable for achieving brand and performance goals. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Consulted with customers on the latest styles and trends. Managed team of 20 employees concentrated in whole store. Verified that all merchandising standards were maintained on a daily basis. Offered exceptional customer service to differentiate and promote the company brand. Communicated store policy violations to the leadership team in a timely manner. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Exceeded targeted sales goals by 30%. Delegated work to employees based on shift requirements, individual strengths and unique training. Processed an average of 15-20 on average per hour transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Demonstrated that customers come first by serving them with a sense of urgency. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Kept an eye on building premises for loss prevention and security purposes. Attended 10 team meetings each month to voice concerns and offer constructive feedback to others. Processed all sales transactions accurately and in a timely fashion.. Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Compiled weekly monetary reports and records for store managers. 10/2016 to 10/2017 Hand Packer Company Name － City , State •Safety First. Understand and follow all safety procedures, utilizing appropriate safety equipment at all times. Know and obey all traffic and safety laws/regulations.
•Remove chex, bloods, grade B, dirts and cracks made by the packing process.
•Be responsible for obtaining correct boxes to pack the eggs.
•Pack and label boxes correctly.
•Follow Standard Operating Procedures and Good Manufacturing Practices.
•Responsible for carrying out food safety and quality duties and following the SQF polices/procedures as it relates to their job duties.
•Will report any food safety and quality issues/concerns to their manager and/or quality team.
•Follow all GMP's and food quality and safety guidelines.
•Maintain a safe, clean and organized work area at all times.
•Keeping work area safe and clean, according to HACCP standards.
•Keeping all egg cartons, sleeves/flats, cubes, cases and open pallets clean and free from contamination to ensure the highest food quality and food safety.
•Report any problems to Processing Management.
•Perform all other tasks that are requested by management. 07/2017 to 10/2018 Assembler Tech Company Name － City , State Read and interpret drawings, diagrams, blueprints, specifications, schematics, work orders, or reports. Test product to ensure conformance to specifications. Set up test apparatus to conduct functional, operational tests to evaluate performance and reliability of prototype or production models. Review work activities with management. Perform other duties as assigned by management. Hours are 6-2:30pm Monday- Friday. Overtime often required Must have Mechanical Assembler experience This position is responsible for lay out, build, test, analysis, repair, and modification of production components, equipment, and systems.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to frequently stand and/or walk for long periods of time throughout the day. The employee must occasionally lift and/or move up to 50 pounds unassisted. Visual acuity is required by this job when assembling/testing electrical components. Education and Training 2000 High School Diploma : Basic Fort Dodge High School － City , State , United States 3.0 GPA 2013 Diploma : auto body Iowa Central Community College － City , State , United States Completed professional development in Auto Collion Completed continuing education 3.2 GPA Certifications Member Institute of Logistics and Transport (MILT) Experience Customer Satisfaction
Achieved high customer satisfaction for professional installation of [equipment]. Machine Troubleshooting
Performed effective troubleshooting of [machines/systems] [Number] per [week/month/year]. Purchasing
Maintained inventory of spare parts inventories and completed purchase requisitions as necessary. Requisitioned new supplies and equipment. Completed tear downs of existing structures and prepared for new construction. Project Management
Used GSupply Solutions ShopTrakker to manage projects. Quality Control
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Quality Control
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Scheduling
Scheduled and tracked all repairs.Tracked and processed purchase of parts to accounts payable. Project Planning
Provided project controls, cost estimation, and other business support services to technical line management. Programming
Programmed general maintenance machinery including lathes and band saws. Cleaned all construction areas to avoid hazards. Inventory Control
Restocked and organized items as necessary and as directed. Operation Monitoring
Watched indicators to make sure machines were working properly. Quality Control
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Documentation
Reported and documented unsafe conditions, equipment and/or injury. Product Inspection
Inspected products to ensure highest quality. Vendor Management:
Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards. Machine Set Up
Gave directions to other workers regarding machine set-up and use. Preventative Maintenance
Serviced equipment daily, reducing the need annual new equipment, leading to cost savings of $90,000. Machine Repair
Detected machine malfunctions and problem-solved accordingly.Repaired, maintained and replaced parts on dies. Equipment Maintenance
Performed routine maintenance on equipment on as-needed basis. Testing
Inspected and tested machinery and equipment to diagnose machine malfunctions. Inspection
Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair. Crew Management
Interviewed, hired, trained and evaluated team of 25 construction employees. Safety Audit
Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Maintenance
Reduced equipment downtime by 25% through planned maintenance. Supervision
Trained contract workers to perform general warehouse duties to company standards. Blueprint Reading
Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications. Training
Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Performed heavy labor such as lifthing up to 50 pounds and hauling. Problem Diagnosis
Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Highlights Automated paint mixing Tools maintenance Color matching Dent filling Estimate preparation Collision repair Surface preparation Customer service skills Strong work ethic Construction health and safety Basic math skills Labor relations Construction means and methods Blueprint reading and interpretation Power tools Accurate measurements and estimates Quality management systems Production line/assembly line Safety understanding Blueprint interpretation Solid independent worker Dependable independent worker Strong interpersonal skills Deadline driven Direct labor crew training Exceptional problem solver Quality control Team player Demolition Detail-oriented Customer service experience Strong communication skills Strong organizational skills Leadership Flexible work schedule Strategic project planning Blueprint reading OSHA Certified Excellent plan comprehension Lifting up to 100 lbs Timely project completion Hiring and staffing Good at following instructions Solid communication skills OSHA regulatory compliance English fluency Manual labor skills Establishing goals and setting priorities Managing large crews High school diploma Interests Racing car on the race track Help my wife Watching football and baseball. Work on cars Spend time with family Languages English Personal Information Well, I am 37 years old. Born and rasied in Fort Dodge, IA. Also, married to Cassie Short my wife of the 3years. But been with her for 7 years total. Having a baby in April of 2019. My wife and have a dog. He is very hyper dog but a very good protector. | SALES |
ACCOUNTANT Summary Results-oriented accountant with strong work ethic and over four years of experience. Successful at managing multiple projects and consistently meeting deadlines under pressure.
Bi-lingual
in English and Spanish with outstanding analytical, oral and written communication skills across all levels of the organization. Extensive knowledge of accounting software and processes. Skills Full Accounting cycle Account reconciliation General ledger accounting Financial statement analysis Budget Planning Cash Management Accounts Receivable
Accounts Payable Inventory & Purchases Fixed Assets Auditing Payroll Taxes Benefit and compensation Team work oriented Employee training and development Supervising Effective time management Deadline-oriented Experience Company Name City , State Accountant 03/2018 Manage
and oversee the daily operation of accounting department including. Monthly bank reconciliations over 10 companies. Manage rent roll, and collections. Prepare overall accounting reports and internal financial statement. Company Name City , State Accounting and Finance Supervisor 07/2017 to 12/2017 Manage and oversee the daily operation of accounting department. Conducted month-end balance sheet reviews and reconciled any variances. Coded the general ledger and processed vendor invoice payments. Coordinated approval processes of all accounts payable invoices. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Prepared annual federal, state and local tax returns. Company Name City , State Administrator/Accountant 03/2015 to 06/2017 Manage and oversee the daily operation of accounting department including; Account payable/receivable *Cash recipes * General ledger * Payroll * Collection * Bank Reconciliations * Check run * Fixed assets activity. Quarterly,monthly and annual local and state tax returns. Monitor and analyze accounting data and produce financial and productivity reports.
Banks deposit and office mail pickup.
Monitors and maintains office supplies inventory.
Manage office vendors, service providers and maintains certifications documentation updated. Maintain fiscal files and all documents transaction. Preparation of Annual 480 and W2. Collaborated extensively with auditors during preliminary and year-end audit processes.
In charge of HR includinf, hiring process, supervising, vacation and sick monitor, coordination of office activities and benefits for office staff including; medical plan and 401k. Company Name City , State Assistant Controller 03/2013 to 03/2015 Account reconciliations. Journal and general ledger entries and postings. Manage Accounts payable and accounts receivable as well, also make collection efforts. In charge of payroll and administration of employee benefits. Responsible for all invoicing activities. In charge of office supply and inventory. Assist the Controller with overall administrative duties including human resources and financial analysis of the
company. Company Name City , State Seasonal Tax Advisor 01/2012 to 05/2013 Responsible for preparing federal and state income tax returns for the small business firm and individuals. Calculate sales and depreciation for various tax reports. Prepare a financial analysis to properly assess customers on government tax laws and incentives. Audit previous tax files to identify corrective opportunities. Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure. Make recommendations on how to improve future financial performance. Work as a part of an advisory team to effectively address issues. Company Name City , State Account Executive 03/2008 to 03/2013 Providing analysis services and financial advising, helping individuals to take the best decision at the time of make any financial investment. Mortgage consulting and marketing of different types of loans including constructions and comercial loan Monthly sales over 2.5M. Analyzing financial information and credit profiles for pre approval purpose. Seek for potential customers through telemarketing and special promotional events. Answered customers' questions regarding products, prices and availability. Work History Company Name City , State Account Executive and Loan Processor Company Name City , State Account Consultant Education and Training Certification 2016 Accounting Training Center , City , State , United States IVU and SURI Software MBA : Accounting and Finance 2014 University of Phoenix , City , State , United States Continuing education courses focusing on the Major Changes in Accounting Standards Certification 2011 HR Block , City , State , United States Tax Course BBA : Administration 2010 University of Phoenix , City , State , United States Minor in Management Computer Skills Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint and Microsoft Word. ADP Quickbooks Peachtree CDI PR Soft PICO or SURI PC Law | ACCOUNTANT |
Kpandipou Koffi Summary Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills. Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support. Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships. Results-driven assistant with track record of excelling in fast-paced office environments. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Adept at preparing correspondence, memoranda and reports in both draft and final form. Skills Superb communication both verbal and written. Reliability and self sufficiency. Strong work ethic. Organizational and problem solving skills. Team player and multi tasker. Career minded, result driven, and goal oriented. Adaptable, positive, eager to contribute in any capacity. Microsoft Office Fluent in French and English Experience Assistant Teacher City , State Company Name / Jan 2010 to Jun 2011 Implemented lesson plans for class of 30 students. Prepared, duplicated and collected teaching materials to help students better understand learning concepts. Helped students take advantage of other available subject matter and study resources. Classroom restocking, support and management of operations. Arranged and led activities for students, including small group and individualized instructions. Assisted teachers with lesson preparation, curriculum implementation, and testing. Assistant Manager Intern City , State Company Name / May 2006 to Sep 2006 Spearheaded training initiatives to improve employee performance and bottom-line business results. Generated reports to assess performance and make adjustments. Increased customer base and market share by promoting product through diverse channels. Optimized productivity, streamlined program efficiency, and boosted profitability. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Addressed internal and customer-related issues each day and affected strategic resolutions. Junior Editor City , State Company Name / Sep 2004 to Sep 2006 Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration. Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work. Decided readiness of articles for publication and approved final versions. Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting. Oversaw layout design and worked with production team members to complete fresh monthly publications Education and Training MBA : Marketing IGlobal University Jun 2015 City , State Major in Marketing Completed coursework in BBA : Business Administration Golden Gate University Jun 2011 City , State International Student Scholarship Recipient Minor in International Business Associate of Arts Suffolk University Jun 2007 City Associate in International Business and Business Administration | TEACHER |
LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project and Visio Advanced critical thinking Accomplishments AutoCad Software Utilization Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple commercial projects. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Lighting Field Engineering Technician 10/2014 to 01/2016 Company Name City , State Supports Tampa Electric Company's lighting system construction and maintenance projects. Designs the most electrically efficient and cost effective outdoor lighting systems for new and existing residential and commercial customers. Designs the expansion, relocation or maintenance of existing distribution facilities required to serve the outdoor lighting system. Serves as the main point of contact to customers, governmental agencies, TEC departments and contractors. Processes work requests in TEC's work management system ("WMS"), determines customer requirements, completes designs and distribution map maintenance in TEC's geographical interface system ("GIS"), calculates estimates, obtains necessary work permits and coordinates activities with TEC departments and contractors to ensure in the successful scheduling and completion of projects. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager and Line Crews in resolving customer issues utilizing information, databases and systems. Provides back-up to the Senior Service Area Representative, including kWh billing set-up of meter sets by Operation's Service Crews and CIS Interface, handling of Service Area inquiries from One Source and walk-in customers. Customer Service Professional 08/2012 to 06/2013 Company Name City , State Serve as initial point of contact for both external and internal customers. Educate customers regarding all aspects of company services. Responds to all customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables and collectables and all other inquiries in a professional manner. Generates service orders for turn-ons, turn-offs, transfers, restores, and meter sets. Responds to gas emergencies and serves as a liaison between the company, the customer and emergency agencies. Uses CIS, E-bill, Fetch, and Pragma CAD applications on a daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 to 08/2012 Company Name City , State Provide assistance to and back up department Senior Admin Specialist for various duties including payroll, budgeting, forecasts, ordering of supplies and material, organizational structure updating and helping employees with cost center financials. Provide answers and updates to inquiries sent to the A-team or CI-SF Mailboxes. Answer general questions from management team pertaining to off phone trends and activities. Responsible for maintaining agent statistics for Ybor Call Center performance coaches, for 100+ representatives and data entry into the Workforce Management application to provide trending information for the leadership team. Responsible for ad hoc requests, such as compiling reports for the scheduling and forecasting team. Education Bachelors : Information Technology June 2017 University of South Florida City , State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City , State GPA: GPA: 3.7 GPA: 3.7 Principles of Accounting (GPA 3.8)
Microsoft Office Certified Associate May 2011 Excel, Power Point, Word and Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point | ENGINEERING |
REHABILITATION SPECIALIST / MASSAGE THERAPIST Career Focus To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University. Education Therapeutic Massage and Bodywork , 2013 Nevada School of Massage Therapy － City , State 4.0 GPA Bachelor of Science : Human Performance , 2012 Florida Gulf Coast University － City , State Elected as Student Government Senator for the College of Health Professions. Selected to Omicron Delta Kappa National Leadership honor society Vice President of Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist / Massage Therapist December 2014 to Current Company Name － City , State Privately owned Rehabilitation and Strength & Conditioning center. Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments. Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation. Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen. Proficient with Move to Perform software for FMS and rehabilitation. Group Fitness Instructor May 2012 to Current Company Name － City , State Teach Aqua Bootcamp and Aqua Aerobics Primary focus of classes is to increase strength and endurance with added mobility framework for each class. Average class size is 20-30 members. Strength Coach/Massage Therapist January 2012 to Current Company Name － City , State Contracted personal trainer at Las Vegas Athletic Clubs. Work with an average of 25 clients per week. Primary focus is movement restoration, functional training, weight loss, and massage therapy. Manage and organize all business operations. Co-Founder January 2012 to Current Company Name － City , State Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork. Fitness Specialist January 2013 to December 2013 Company Name － City , State Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas. Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios. Wellness Coach January 2012 to May 2012 Company Name － City , State Designed new training programs for members of the gym. Cleaned and maintained all fitness equipment. Gave new member tours of the facility. Wellness Center Internship August 2011 to December 2011 Company Name － City , State Prescribed Fitness programs for members of the wellness center. Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries. Designed and completed wellness program using Kinesis equipment for weight loss for future study. Completed 500 internship hours. Certifications Certified Strength and Conditioning Specialist - NSCA Certified/Licensed Massage Therapist - NCBTMB Certified Personal Trainer - ACE TRX level 1 suspension training CPR, AED, First Aid - American Heart Association Professional Affiliations National Strength and Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council on Exercise (ACE) Las Vegas Health and Fitness Chamber of Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit - Boston, Mass. 2012 Perform Better Conference - Long Beach 2012 NSCA National Conference - Las Vegas 2011 Community Service Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange , 2013 Water/Fuel Station attendant, IRONMAN Triathlon , 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat for Humanity , 2010-2012 Extra-Curricular Activities Endurance Events Qualified for USA Triathlon Age Group National Championship 2013 & 2014 2014 Kokopelli Triathlon, Hurricane, UT - 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, - 1st place division 2013 Las Vegas Triathlon - 2nd place division | FITNESS |
GROUP FITNESS INSTRUCTOR Summary Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details. Highlights Client relations specialist Conflict resolution techniques Team management Focused on customer satisfaction Talent development Training and development Recruitment Skilled multi-tasker Scheduling Deadline-oriented Microsoft software proficiency Meticulous attention to detail Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 75% to 86% within 5 years as Senior Customer Service Representative. Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Preserved an accuracy of 90% during 10 years of employment. Experience Group Fitness Instructor September 2010 to April 2015 Company Name － City , State Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Encouraged members to continue attending group fitness classes. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Senior Customer Service Representative October 2005 to April 2015 Company Name － City , State Developed, implemented and monitored programs to maximize customer satisfaction. Served as a point of contact for members with discrepancies or complaints Addressed 30 website inquiries per day, converting 30 into renewal customers. Maintained up-to-date knowledge of organizational policies regarding payments, returns and exchanges. Created new processes and systems for increasing customer service satisfaction. Process literature orders (books and pamphlets) and contributions by inputting payments such as cash, checks, or credit cards Excelled in exceeding daily credit card application goals .Cross-trained and provided back-up for other customer service representatives when needed. Receive 20-30 inbound calls that include researching accounts, shipping errors general shipping estimations, or providing inventory count on a daily basis Maintain customer mailing address database system. Customer Service Representative December 2003 to June 2004 Company Name － City , State Coordinated daily routes and assigned installation and repair to HVAC technicians through database. Served as a primary liaison between HVAC equipment distribution centers and fifteen field service technicians. Included procuring, billing, processing purchase orders, and invoices of equipment parts for the accounting department. Delegated work flow to technicians based on priorities of inbound calls regarding installation and equipment repairs Maintained monthly logs of customer HVAC equipment preventative maintenance and performed outbound calls to schedule appointments. Dispatcher/ Customer Service Representative February 2000 to August 2003 Company Name － City , State Oversaw scheduling for the day-to-day activities of 18 waste transportation employees. Negotiated contracts with outside providers to minimize costs to the company and customers. Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations Created scheduling adjustments to efficiently maximize waste removal Contacted customers prior to delivery to confirm and coordinate delivery times. Education Bachelor : Arts Human Resource Management , 2013 Saint Leo University － City , State Skills Account Management, E nthusiastic people person, Advanced problem-solving, Great organizational skills , Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension | FITNESS |
CREATIVE DIRECTOR & FASHION DESIGNER Summary Passionate about the fashion industry, I wish to deploy my skills by working with a dedicated and innovative team of designers and fashion professionals. Seeking to obtain a challenging position as a fashion designer or creative director in a professional, artistic environment where I can use my 15 years of experience in the fashion field in Argentina to benefit the company and its clients. My goal is to participate and support in bringing current international fashion trends to the market, developing unique styles, and providing beautiful and practical clothes to the public. Highlights Creative thinking Leadership within team work and management Organization and order Communication. Brand identity development Design conception Quality Control Problem Solving. Accomplishments Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Extensive knowledge of design techniques, tools, and principles involved in production of precision technical. Able to come up with unusual or unique ideas about a given topic or situation, and to develop creative ways to solve a problem. Creative, determined and results-oriented individual with excellent communication and interpersonal skills. Overseeing the purchase of fabric and other material and equipment required for production and design. Strong ability to match or detect differences between colors, including shades of color and brightness. Experience Creative Director & Fashion Designer 04/2007 to 02/2015 Company Name City , State Designed the complete collection with clothing and accessories, creating original and design garments that followed well-established fashion trends. Directed and coordinated designers team and product developers. Creative director and head of photoshoot campaign and look-book for 10 years. Developed the line of colors and material selection. Conferred with sales and management executives as well as with clients in order to develop design ideas. Directed, coordinated, drawing, cutting patterns and constructing samples and finished garments. Identified target markets for designs examining factors such as age, gender and socioeconomic status. Provided sample sales meeting products to agents and sales representatives and arranged for showings of. Sample garments at sales meeting and Fashion Shows. Involved with acquiring new and used clothing and accessory items as needed to complete designs. Fashion Designer / Consultant / apparel manufacturer 07/2012 to 09/2015 Company Name State Offered operations advice and designed lines to present to potential investors. Development and production of clothing orders. Consulted on and working with domestic and overseas factories. Bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards and trend analysis. Performed fittings and fit approvals. Fashion Designer 02/2002 to 10/2007 Company Name Responsible for bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards trend analysis Responsible for various items/categories within the collection as assigned per season by the Design Director. Maintain communication with other in-house design teams to ensure continuity with the parent lines and corporate image. Facilitate and guided the prototype stage of product development. Shopped stores for sample Graphic elaboration of the brand , labels, hangtag. Special projects for celebrities and exclusives boutiques Selection of materials, trimmings, accessories Archive materials management. Creative oversight for Photoshoot Campaing and lookbook. Personal Asistance 01/1999 to 12/2002 Company Name Produced documents, briefing papers, reports and presentations. Organising and attending meetings and ensuring the manager is well prepared for meetings. Education Coursework in : SOCIAL MEDIA MARKETING 2016 Fashion Institute of Technology City Coursework in : FASHION STYLING HOME FASHION BUSINESS 2016 Fashion Institute of Technology City Coursework in Associate of Arts: : FASHION INDUSTRY PROFILE NYC 2015 Parsons NYC City Coursework in Associate of Arts: : FABRIC SELECTION AND DESIGN STYLE 2015 Parsons NYC City Coursework in : MARKETING& TECHNOLOGIE IN FASHIONS BRANDS 2014 Central Saint Martins City College : DISEÑADOR DE PRODUCTO E IMAGEN EN INDUMENTARIA 2008 ORT Argentina City , Arg. Tecnico Superior : EN MARKETING DE MODA 2003 INTI / Emilia Romangna Argentina College : LICENCIADA EN DISEÑO TEXTIL E INDUMENTARIA 2002 Universidad de Palermo Argentina Languages - Spanish: Native / - English: Medium-High / - Italian: Basic Computer Skills Photoshop / Corel Draw / Illustraitor / Microsoft Office | APPAREL |
CONSULTANT Summary Building Design and Construction Manager
Extensive management leadership in successful operations, devising strategies to measurably improve corporate profit. Adept at acquiring, developing and managing building construction projects across a wide range of project types. Expertise in executing the Work while managing staff and accounting. Key skills include Business Development, Building Construction, Estimating, Scheduling, Contracts and Negotiations, Building Design and Project Management. Experience 01/1996 to Current Consultant Company Name － City , State Expanded new business opportunities in Texas for Program Management firm. Developed contacts with Owners and Architects to develop relationships and solicit project possibilities. Provided Project Management and Cost Consulting Services to Owners and Architects on major Higher Education, K-12, and Healthcare Projects. Worked with Contractors and Construction Managers to reconcile Estimates, Schedules and Scope Changes. Advised Owners, Developers, and Lending Institutions in contracting with Architects, Engineers, Constructors and Subcontractors. Project involvement includes design and construction of educational, healthcare, apartment complexes, retail, hotels, office, and religious facilities. Range of project construction costs to $250 million. Identified numerous oversights and construction error on major Austin hotel project. As a fast-tracked scheduled project, a firm opening date of the hotel was necessary for convention bookings. Advised Owner on needed corrective measures, realistic costs/ schedules and worked with developer to implement solutions. Secured design/build projects for Clients with a satisfaction and being hired for their next projects without any competition. This was affected by thorough cost estimating, scheduling, great project management staff involvement providing up-front information to the client during the process. Worked with State of Texas Emergency Management on Disaster Relief to coordinate Applicants' efforts with FEMA. Developed matrix to manage information regarding status of all Non-Profit Organizations. Advised Applicants on solutions for corrective measures and how to implement them. 01/1986 to 01/2001 Principal Company Name － City , State Developed new business. Procured Design/Build, Competitive Bid, and Negotiated projects. Recruited all office and project staff. Managed all estimating, scheduling and operations of projects including healthcare, educational, retail, offices, religious, and technology facilities. Formulated proposal presentation, contracted with architectural/engineering firm to design/build major project and developed a joint venture partnership to perform the Construction. Client subsequently had firm build two additional facilities in State. 01/1986 to 01/2006 Principal Company Name － City , State Founded a new Architectural firm to address projects for Clients. Performed numerous projects as design/build contracts. Designed, documented and developed new projects. Contracted Engineering support for documentation. Projects included educational, healthcare, retail, offices, research and technology, and religious facilities. Designed and documented multiple industry projects for repeat Clients. 01/1984 to 01/1986 Branch Office Manager / Business Development Manager Company Name － City , State Launched branch office of major Construction Firm. Developed new business contacts, and in working with existing clients, expanded additional work on several projects as scope changed in business process. Education 1965 Architecture University of Houston － City , State , United States Architecture Post-graduate studies in City Planning, University of Houston (Houston, TX)
Architect, State of Texas License #6624
Texas Residential Construction Commission Registration #41143 Professional Affiliations American Institute of Architects
City of Rollingwood, Texas - Planning & Zoning Commission 1986-1989, Utility Commission 2009-2012, Chairman 2012
Tarrytown UMC, Co-Chair Building Committee 2001-2004, Board of Trustees 2004, Chairman. 2005
Volunteer Healthcare Clinic, Board of Directors, 2012-Present Skills Architect, business process, Competitive, Consulting, contracts, Client, Clients, design and construction, documentation, Engineering support, estimating, fast, office, next, developer, Profit, Program Management, Project Management, proposal, research, retail, scheduling | CONSULTANT |
MERCHANDISER, SALES Summary [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights ❖ Organizational skills ❖ Marketing, Lead Generation ❖ Strategic & Consultative Selling ❖ Interpersonal and Collaboration skills ❖ B to B sales ❖ Customer Retention ❖ Account Management ❖ Developing/Expanding Territories ❖ C-Level & Technical Presentations ❖ Project management Excellent sales techniques Accomplishments A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques Awarded for the best "Pend Percentage" for October in North East Region Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) Experience Merchandiser, Sales 05/2013 to Current Company Name City , State Southern Wine & Spirits is a family owned sales and distribution organization with a renowned history of consistently delivering impeccable service through our 14,000 employees, covering 35 states. Build relationships with store owners. Strategically place merchandising and marketing materials in stores. Discuss and plan future opportunities for merchandising with management team. Point of contact for sales reps; assisting them in the field. Help sales reps sell their product into stores by booking high-end merchandising materials and locations. Organize warehouse and pallets. Distribute POS, samples, bar kits and racks to appropriate divisions. Build relationship with store owners. Discuss marketing materials with store owners. Notable Accomplishments ➢ Built strong relationships with key accounts ➢ Responsible for opening and closing storage unit. ➢ Implemented an organized system for distributing samples ➢ Booked strategic platform and window displays ACCOUNT MANAGER 01/2009 to Current Company Name City , State Forgotten Children of Haiti, established in 1993, is a non-profit organization supporting a pediatric hospital, orphanage and a school. A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti. Notable Accomplishments: ➢ Increase donations to $50,000 in 7 months ➢ Spokesman at events, 300+ people. Press Interviews. ➢ Shipped 3 containers of medical supplies, food and water. LA Fitness has over 600 locations and is expanding in New York. It is one of the largest fitness chains in the country offering more amenities than any of its competitors. Established LA Fitness's new club in Yonkers by marketing to business and individuals. Grew the club volume from 0 to over 500 members in 3 months. Promoted to management which included responsibilities in the following areas: reporting club numbers, meeting with club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ➢ # 1 commissions in the country for 8 pay periods July - November (avg comm.$3,800) ➢ Top 5 commissions in the country from June - January (avg. comm.. $2,800) ➢ Top Sales Counselor June - February, Top closing percentage. (83%) ➢ Rep of the month July to January Top in Sales for all months. Hebrew Hospital Home Continuum of Care is a non-profit, non-sectarian health care organization. It is a comprehensive health care system whose mission is to rehabilitate patients by providing the highest standards of care and individualized treatment. Responsible for expanding the Queens County Territory to a valuable referral source of over 200 accounts. Contracting Doctors and Medical Offices to partner with "HHH Home Health Network". Organize and perform sales presentations to Medical groups and Doctors. Prospect and develop relationships to maintain steady referral sources with Doctors and Office Managers through Cold Calls, Networking, and Sales Events. Coordinate Sales Events in collaboration with Sales Representatives. Notable Accomplishments ➢ Exceeded 3 month goal of 30 accounts with over 200 accounts. ➢ Developed Queens Territory; distributed Accounts to new Account Managers. ➢ Generated 30 referrals in first quarter, #1 in referrals for the quarter. ➢ Met 100% of Account penetration goals consistently, top for the territory. ACCOUNT EXECUTIVE 08/2008 to 09/2010 Company Name City , State US Banks partnered with Elavon in 2004. Elavon manages more than 1 million merchants, from small retail merchants to the largest organizations in segments such as hospitality, health care, and the public sector, delivering reliable and secure payment solutions to help businesses succeed. Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques. A leader among peers achieved and surpassed sales quotas & goals; won contests and recognition. Managed five counties totaling 30 banks. Established new clients and maintained strong relationships with Bank Regional President, Managers and staff. Organized and performed presentations to bank personnel during "Area meetings". Notable Accomplishments: ➢ Ranked No. 3 among peers "Stack Ranking for 2009" in East Region ➢ Top Rep in the month of February (most activations 68) ➢ No. 1 "Monthly Fees" for May in North East Region ➢ No. 2 "Bundles Contest" for January in North East Region ➢ Awarded for the best "Pend Percentage" for October in North East Region ACCOUNT EXECUTIVE 09/2005 to 08/2008 Company Name City , State Yellowbook is the largest independent publishers of yellow pages nationwide. It offers multi-channel marketing solutions tailored to meet the specific needs of clients and the audience they target. Its brand is built on service and integrity with an end goal of delivering the most complete and relevant local business information to consumers. Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team. Notable Accomplishments: ➢ Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) ➢ No. 2 "Net Gain" 2007 (achieving over 100% of quota) ➢ Two time "Rep of the Month" (September 2007, February 2006) ➢ Ranked 25th of approximately 200 reps in region, for new business. (53 sales totaling $105k). ➢ Significantly surpassed overall sales quota, three years in a row. "Quota Buster" (2006, 2007, 2008) ➢ Promoted within 11 months of hire. Education Bachelors of Arts : basketball leagues, skiing and exercise programs Marist College City , State , US Marist College, Poughkeepsie, NY Bachelors of Arts ~ COMPETITIVE ACHIEVEMENTS ~ A sports guru and competitor actively involved in basketball leagues, skiing and exercise programs. As a member of the Marist Ski Team competed against schools in Slalom and Giant Slalom events. As well as player on the Marist Rugby Team competed against teams in its region. Competed on the NCC Speech and Debate Team. Traveled to Portland, Oregon, placed NCC in 3rd place nationwide at the Phi-Ro-Pi National Championships and won multiple awards: ➢ Dramatic Interpretation, Bronze of 88 competitors. ➢ Parliamentary Debate, Bronze of 114 teams ➢ Debate Team, Overall Bronze of 109 schools Languages French/Spanish Professional Affiliations FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE Presentations C-Level & Technical Presentations Skills Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management | SALES |
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