index,dialogue_id,turn_id,speaker_role,utterance,dialogue_acts,intents,industry
0,banking_0000,banking_0000_001,Customer,Yes I called earlier to see if you could see any pending deposits on my account. I was just wondering if you could check my account balance for me.,['InformIntent'],CheckAccountBalance,banking
1,banking_0000,banking_0000_039,Customer,Actually yes. Could you also give me the balance on my savings account too? I'm sorry.,['InformIntent'],CheckAccountBalance,banking
2,banking_0000,banking_0000_045,Customer,"OK, could you also tell me what the last deposit and last withdrawal was on the account too?",['InformIntent'],CheckTransactionHistory,banking
3,banking_0001,banking_0001_001,Customer,"yes, I need to change a email that I have on file. Please could you help me with that?",['InformIntent'],UpdateEmail,banking
4,banking_0002,banking_0002_001,Customer,yes. I've lost my phone last week on a trip to Florida. I was down there for my daughter's wedding. I just received a new phone and would like to update my number on file please.,['InformIntent'],UpdatePhoneNumber,banking
5,banking_0003,banking_0003_001,Customer,Yes. I need to Close my account and transfer the remaining funds to another account please.,['InformIntent'],CloseBankAccount,banking
6,banking_0004,banking_0004_001,Customer,Hello I'm calling to transfer the main funds from my closing account to my other account.,['InformIntent'],ExternalWireTransfer,banking
7,banking_0005,banking_0005_005,Customer,I am driving around and I'm trying to locate one of your branches.,['InformIntent'],FindBranch,banking
8,banking_0006,banking_0006_003,Customer,I'm doing good. I need some help please. I am trying to open up a new checking account with you guys.,['InformIntent'],OpenBankingAccount,banking
9,banking_0007,banking_0007_047,Customer,"one more question, what phone number do you have on file? Do you have the the three oh four eight four one number? Cuz I changed my number last month.",['InformIntent'],GetAccountInfo,banking
10,banking_0008,banking_0008_001,Customer,Hi this is Julie Williams. I'm calling to check a balance on my account.,['InformIntent'],CheckAccountBalance,banking
11,banking_0008,banking_0008_016,Customer,"Oh, OK. Can I transfer two hundred dollars from my savings to my checking account?",['InformIntent'],InternalFundsTransfer,banking
12,banking_0009,banking_0009_003,Customer,I have some weird charges on there I never made. Not good.,[],DisputeCharge,banking
13,banking_0010,banking_0010_060,Customer,Yeah just to check the account balance for the checking first.,['InformIntent'],CheckAccountBalance,banking
14,banking_0010,banking_0010_062,Customer,Perfect. OK that's great. And can you go ahead and check the savings for me too?,['InformIntent'],CheckAccountBalance,banking
15,banking_0011,banking_0011_001,Customer,I need to close my accounts.,['InformIntent'],CloseBankAccount,banking
16,banking_0011,banking_0011_029,Customer,"So how long is it gonna take for this to happen, this transfer?",['InformIntent'],AskAboutTransferTime,banking
17,banking_0011,banking_0011_040,Customer,OK. Good. And I do have to change my savings account over.,[],ExternalWireTransfer,banking
18,banking_0012,banking_0012_001,Customer,"Hi, I need to make a transfer from my checking to my savings, please?",['InformIntent'],InternalFundsTransfer,banking
19,banking_0013,banking_0013_001,Customer,"Hi, I need to check the account on my credit. On my credit card.",['InformIntent'],CheckAccountBalance,banking
20,banking_0013,banking_0013_039,Customer,I want. I want to check my savings account.,['InformIntent'],CheckAccountBalance,banking
21,banking_0013,banking_0013_059,Customer,"Yeah, yeah, I better open a checking account so my moms can't get it. Can I. Can I open an account that moms aren't allowed to use? I don't want my mom using my accounts no more.",['InformIntent'],OpenBankingAccount,banking
22,banking_0014,banking_0014_010,Customer,I I want to do a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
23,banking_0016,banking_0016_001,Customer,yes. My name is Randy Appleton and I just got my electric bill and it's much higher than what I was was thinking and I need some help.,['InformIntent'],InternalFundsTransfer,banking
24,banking_0017,banking_0017_001,Customer,Hi I want to transfer funds from my checking account to my savings account. I called earlier about this but I didn't have all the information the agent was requesting on hand. And I think I have it all now and I'd like to do it.,['InformIntent'],InternalFundsTransfer,banking
25,banking_0018,banking_0018_001,Customer,"Yes, I was calling to check the balance of my account.",['InformIntent'],CheckAccountBalance,banking
26,banking_0019,banking_0019_021,Customer,"Say love. OK, can I check my balance when we're done?",['InformIntent'],CheckAccountBalance,banking
27,banking_0020,banking_0020_020,Customer,OK. Well I was I was calling because I'm actually I haven't and been able to have access on my phone for some reason . I'm not getting any bars where I am. and I need to transfer some money from my savings over to my checking so I have access to some money out here.,['InformIntent'],InternalFundsTransfer,banking
28,banking_0020,banking_0020_057,Customer,No worries. And while I have you actually since my phone isn't letting me use it to do any online banking or anything can I bother you to help me find an ATM around here?,['InformIntent'],FindATM,banking
29,banking_0021,banking_0021_001,Customer,Hello this is Peter Davis I want to update my street address.,['InformIntent'],UpdateStreetAddress,banking
30,banking_0022,banking_0022_001,Customer,Yeah I need to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
31,banking_0023,banking_0023_001,Customer,yes hey my name is James. I'm trying to locate the nearest branch. Toward me or near me.,['InformIntent'],FindBranch,banking
32,banking_0023,banking_0023_002,Customer,And and also what are the hours of that branch?,['InformIntent'],GetBranchHours,banking
33,banking_0024,banking_0024_001,Customer,Hi this is Peter Davis speaking. I want to make a transfer from my savings account to my checking account please.,['InformIntent'],InternalFundsTransfer,banking
34,banking_0024,banking_0024_019,Customer,OK and I have another question. can you see where the nearest ATM machine is for me?,['InformIntent'],FindATM,banking
35,banking_0024,banking_0024_036,Customer,No no but that ATM does it do cash deposit because I need to do a deposit there.,['InformIntent'],AskAboutCashDeposits,banking
36,banking_0025,banking_0025_001,Customer,yes. My name is Dan Thomas T H O M A S. And I need to check the balance of my savings account please.,['InformIntent'],CheckAccountBalance,banking
37,banking_0025,banking_0025_012,Customer,"can you tell me if gaining any interest on my checking account please, an and what that interest rate might be if I am?",['InformIntent'],CheckAccountInterestRate,banking
38,banking_0025,banking_0025_015,Customer,OK. I probably need to transfer some money out of my savings account to my checking where I can buy those tires.,['InformIntent'],InternalFundsTransfer,banking
39,banking_0026,banking_0026_003,Customer,yeah so I was calling just to check the account balance.,['InformIntent'],CheckAccountBalance,banking
40,banking_0026,banking_0026_049,Customer,no that's definitely not address. that must be my old address. I do new address.,[],UpdateStreetAddress,banking
41,banking_0028,banking_0028_001,Customer,Yes good morning. my name is John Meadows and I'd like to find the closest ATM to where I live.,['InformIntent'],FindATM,banking
42,banking_0028,banking_0028_011,Customer,OK that yeah no that sounds pretty close. Could you verify the balance in my checking account please?,['InformIntent'],CheckAccountBalance,banking
43,banking_0028,banking_0028_037,Customer,OK OK. The let me where would I get a listing of other ATMs as as I'm traveling around the city?,['InformIntent'],FindATM,banking
44,banking_0029,banking_0029_001,Customer,"Hello good morning Joshua, my name is Amber Rose and I'm calling because I want to close down my account.",['InformIntent'],CloseBankAccount,banking
45,banking_0031,banking_0031_001,Customer,"hello. I'm calling because I know this lobby hours for Intellibank, have reduced substantially and, and now you're even closed on Saturday where you used to have at least five hours available. And I'm just trying to understand what this is all about and you know, whatever you can help me with that would be great.",[],GetBranchHours,banking
46,banking_0031,banking_0031_005,Customer,"no, actually I wanted to transfer to another institution if that's OK.",['InformIntent'],ExternalWireTransfer,banking
47,banking_0031,banking_0031_043,Customer,"Yup, that's Summit Hills Bank. and do you know how soon this will happen? The transfer.",['InformIntent'],AskAboutTransferTime,banking
48,banking_0032,banking_0032_001,Customer,"Hey Doug. This is Johan Duly, and I'm down here at the shop I got my Cadillac in here and It's got a leak in the manifold and they say they can fix it today but I got to get the money to them right now, before they can fix it.",['InformIntent'],ExternalWireTransfer,banking
49,banking_0033,banking_0033_003,Customer,Hello. I'm a customer to your bank. My name is Sarah. I want to report about my stolen card.,['InformIntent'],ReportLostStolenCard,banking
50,banking_0033,banking_0033_117,Customer,"Of course, yes. Once you block that one, I want to get a new card that I'll be able to withdraw. I need a new card.",['InformIntent'],RequestNewCard,banking
51,banking_0034,banking_0034_018,Customer,"that's correct. oh is that Intrabank bank ATM at the library location near a parking lot, do you know?",['InformIntent'],GetBranchInfo,banking
52,banking_0035,banking_0035_023,Customer,I mean if there's one close I'd be willing to try it.,[],FindBranch,banking
53,banking_0035,banking_0035_041,Customer,"well I do want to know if I could maybe just, set up the internet account thing with you guys. You know the the internet thingy.",['InformIntent'],SetUpOnlineBanking,banking
54,banking_0037,banking_0037_020,Customer,"OK I definitely want to close it and I definitely want to transfer the money. I have a checking's account that I use pretty much on a regular basis, maybe daily. Anyway, I would like to put the money into that account.",['InformIntent'],InternalFundsTransfer,banking
55,banking_0038,banking_0038_002,Customer,I also need to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
56,banking_0039,banking_0039_011,Customer,Oh I see. I see. OK well the reason why I'm calling is I wanna make a transfer of some money from my checking account to my savings account.,['InformIntent'],InternalFundsTransfer,banking
57,banking_0039,banking_0039_021,Customer,the checking account is one five zero one. Zero six. Eight five. and I need to know what my balance is for each one of these accounts. before I make the transfer.,['InformIntent'],CheckAccountBalance,banking
58,banking_0039,banking_0039_029,Customer,yeah actually I need to find an ATM machine.,['InformIntent'],FindATM,banking
59,banking_0039,banking_0039_037,Customer,Oh OK yeah that should be easy to remember. One five seven Mouse Street. OK Oh and you know there's something else that I need to do. I I can't believe I left this to the end. I need to report my credit card stolen.,['InformIntent'],ReportLostStolenCard,banking
60,banking_0040,banking_0040_001,Customer,Hi Amber I'd like to make a wire transfer. Can I do that over the phone?,['InformIntent'],ExternalWireTransfer,banking
61,banking_0040,banking_0040_035,Customer,Is there a fee to do a domestic wire transfer?,['InformIntent'],AskAboutTransferFees,banking
62,banking_0042,banking_0042_001,Customer,"Yes, Jerry. my name is Evelyn Richards. I'm out of town and in New York and I need to make a deposit to cover my car note.",['InformIntent'],FindBranch,banking
63,banking_0042,banking_0042_029,Customer,I do need to see what my available balance is on my checking account.,['InformIntent'],CheckAccountBalance,banking
64,banking_0043,banking_0043_001,Customer,"Finally! Wow, I've been trying to reach you guys for a long time. You know, I just moved into my area and I been I been trying to do some banking transactions on my with with my phone and it has been giving me issues, so I'm trying to see if I can get a branch of your bank that's around here someplace.",['InformIntent'],FindBranch,banking
65,banking_0043,banking_0043_002,Customer,I want to know how I can get my account balance and statement of account and all that. Look I'm finding it difficult to do that.,['InformIntent'],CheckAccountBalance,banking
66,banking_0043,banking_0043_016,Customer,OK. That's good though right now I want to know about my account balance. What's in my account? money? I I don't know because right now I'm tired.,['InformIntent'],CheckAccountBalance,banking
67,banking_0043,banking_0043_067,Customer,"Yeah I think so too because you know but but you know the the thing about this whole thing is this you know getting you guys on on the phone takes a lot of time and takes a lot of stress you know? So I don't know. I I think I need that account your online banking thing, and how do I go about that? How do I get it? Do I please. Please",['InformIntent'],SetUpOnlineBanking,banking
68,banking_0044,banking_0044_001,Customer,"Hi, Bill. I'm calling because I just got my credit card stolen.",['InformIntent'],ReportLostStolenCard,banking
69,banking_0045,banking_0045_001,Customer,"yes. My name is Dan Thomas, T H O M A S. And I need to. I need for you to look up a transaction that I do not recognize on my checking account. I believe it's associated with my debit card. And that would be my Intel bank debit card.",['InformIntent'],DisputeCharge,banking
70,banking_0046,banking_0046_001,Customer,"Hi there. My name is Danny Burns. Can you can you tell me the balance on my account, please?",['InformIntent'],CheckAccountBalance,banking
71,banking_0046,banking_0046_003,Customer,"nevermind. like, can you just give me a couple nearby ATM machines? Can you guys help me with that? I've been driving around all day, and I'm tired.",['InformIntent'],FindATM,banking
72,banking_0047,banking_0047_001,Customer,"Yeah, I called earlier about closing my account, but I didn't have any of the information readily available, so I'd like to do that now.",['InformIntent'],CloseBankAccount,banking
73,banking_0047,banking_0047_035,Customer,"hey, could you tell me what my balance is?",['InformIntent'],CheckAccountBalance,banking
74,banking_0048,banking_0048_001,Customer,"Hi Rose, my name is Kim. I am a new customer actually and I'm looking to open up an account with you guys.",['InformIntent'],OpenBankingAccount,banking
75,banking_0048,banking_0048_026,Customer,I did want to ask you about some some local branches. having some brain fog. where some local branches are and their the hours.,['InformIntent'],FindBranch,banking
76,banking_0051,banking_0051_002,Customer,hi my name is Ashley. I'm just calling to find an ATM that's close to me.,['InformIntent'],FindATM,banking
77,banking_0052,banking_0052_003,Customer,not too bad I need to open a account with your bank and get things rolling.,['InformIntent'],OpenBankingAccount,banking
78,banking_0052,banking_0052_044,Customer,well I I did move so I have to give you my new I have to give you my my address period. it's twenty-six thirty-four.,[],UpdateStreetAddress,banking
79,banking_0052,banking_0052_067,Customer,What's their hours?,['InformIntent'],GetBranchHours,banking
80,banking_0053,banking_0053_001,Customer,Hi Rose. My name is Kim. I'm calling about a a stolen card or a lost card. I'm not sure.,['InformIntent'],ReportLostStolenCard,banking
81,banking_0054,banking_0054_001,Customer,"Yes, ma'am. I just moved and I need to find out some information on where your branches are in my area now. so I can you know get down and I need to do some things with you guys. My name is Rodney Hatfield.",['InformIntent'],FindBranch,banking
82,banking_0054,banking_0054_034,Customer,"Oh gosh, I I need to get some of that trans. Can I can I transfer about seven thousand of that from my checking into my savings ?",['InformIntent'],InternalFundsTransfer,banking
83,banking_0054,banking_0054_036,Customer,"I do have your online banking, but since I moved I don't have my internet set up yet at the house. So soon as I do I'll be able to access that again. And it shouldn't be a problem. Now now at your at your ATMs, do you have the the where you can put cash in. Can you deposit cash through the machine like some some of them used to do when I lived in Saint Saint Albans?",['InformIntent'],AskAboutCashDeposits,banking
84,banking_0055,banking_0055_005,Customer,I would like to open up a new checking account.,['InformIntent'],OpenBankingAccount,banking
85,banking_0055,banking_0055_098,Customer,"yes, how much do I have in that account?",['InformIntent'],CheckAccountBalance,banking
86,banking_0056,banking_0056_005,Customer,"I imagine. well Rose, I need some help. I am looking at my statement, I just received it in the mail and I see a charge on here that I don't recognize. the date of the charge Oh, I'm sorry. You probably need some information to pull up my account first. I'll let you go through all all of that.",['InformIntent'],DisputeCharge,banking
87,banking_0056,banking_0056_045,Customer,yes. I actually do want to open a open up a savings account with you today.,['InformIntent'],OpenBankingAccount,banking
88,banking_0057,banking_0057_001,Customer,"Hi, Susan. Hey I need to make a transfer to a a trade show that I'm sponsoring.",['InformIntent'],InternalFundsTransfer,banking
89,banking_0058,banking_0058_001,Customer,"Hi, I had a few things I wanted to do first I just wanted to check my balance on my checking account.",['InformIntent'],CheckAccountBalance,banking
90,banking_0058,banking_0058_018,Customer,"OK, well I had there was a transaction showing up on my bank statement it's for a place called Style-Depot. And I I've never been to Style Depot and I'm I've never even heard of it and I've never ordered from there.",[],DisputeCharge,banking
91,banking_0058,banking_0058_037,Customer,can I go ahead and check the the balance in my savings account?,['InformIntent'],CheckAccountBalance,banking
92,banking_0059,banking_0059_001,Customer,Yes ma'am. My name is David Fidler. I'm trying to take and see about possibly closing one of my accounts.,['InformIntent'],CloseBankAccount,banking
93,banking_0059,banking_0059_027,Customer,well actually if we can go ahead and update my email address cuz I just switched over to a new internet provider. that way I can make sure I stay up to date.,['InformIntent'],UpdateEmail,banking
94,banking_0060,banking_0060_001,Customer,Hi Susan. this is Brian. I'm trying to find an an ATM near me.,['InformIntent'],FindATM,banking
95,banking_0061,banking_0061_001,Customer,"Is there anyway to find out some of the branch locations town of I forgot where we were going. Oh, we're going to Colorado Springs that's",['InformIntent'],FindBranch,banking
96,banking_0061,banking_0061_040,Customer,Check my balance in my savings account and my checking account.,['InformIntent'],CheckAccountBalance,banking
97,banking_0061,banking_0061_058,Customer,no I need a branch location though.,[],FindBranch,banking
98,banking_0061,banking_0061_068,Customer,And the lobby hours?,['InformIntent'],GetBranchHours,banking
99,banking_0062,banking_0062_001,Customer,Hey Melanie. How you doing? I I I'm in big big trouble. I'm actually in my car outside work on my lunch break and I need to make a transfer from one of my accounts to another coz I have a bill that's about to get cashed and the money is not there and I I don't want bounced fees please.,['InformIntent'],InternalFundsTransfer,banking
100,banking_0063,banking_0063_001,Customer,"Hi Anne Marie. My name is Brian, I'm calling because I want to move money from my savings account to my checking. Is that a service that Intellibank provides over the phone?",['InformIntent'],InternalFundsTransfer,banking
101,banking_0064,banking_0064_003,Customer,"Well, I'm trying to find an ATM that's close to me.",['InformIntent'],FindATM,banking
102,banking_0065,banking_0065_001,Customer,yes I can't find any stores around here that would give me money off my credit card. Do you know any places that I can go to that would get me money off this card. you know what never mind. Just give me some addresses to some local branches I'll just find one myself.,['InformIntent'],FindBranch,banking
103,banking_0066,banking_0066_003,Customer,Thank God. I'm I'm sorry but I've I'm gonna have to close my account with with your bank. just I have reasons I need to do it.,['InformIntent'],CloseBankAccount,banking
104,banking_0066,banking_0066_026,Customer,I need to close that account and have it have it all transferred to another bank where I'm moving to with my partner.,['InformIntent'],ExternalWireTransfer,banking
105,banking_0066,banking_0066_028,Customer,Could I have my balance?,['InformIntent'],CheckAccountBalance,banking
106,banking_0067,banking_0067_001,Customer,Yes my name is Mack Wilson and I Yeah I need to update my email. I almost forgot why I called. It's silly but I got distracted my dogs are barking but I need to update my email on my accounts.,['InformIntent'],UpdateEmail,banking
107,banking_0069,banking_0069_020,Customer,"I have here what I think the balance should be, but I was wondering if you could, you know, tell me what the balance is and then, like I said, I'd like to transfer that to the checking.",['InformIntent'],CheckAccountBalance,banking
108,banking_0070,banking_0070_003,Customer,Oh I need to check the available balance in my account.,['InformIntent'],CheckAccountBalance,banking
109,banking_0070,banking_0070_017,Customer,yeah. I need to transfer some money to my grandmother.,['InformIntent'],ExternalWireTransfer,banking
110,banking_0071,banking_0071_007,Customer,I'd like to open a checking account please.,['InformIntent'],OpenBankingAccount,banking
111,banking_0071,banking_0071_031,Customer,I'd like to transfer money from my bank across town.,['InformIntent'],ExternalWireTransfer,banking
112,banking_0072,banking_0072_021,Customer,"OK, well I was calling today to check my account balance please.",['InformIntent'],CheckAccountBalance,banking
113,banking_0072,banking_0072_045,Customer,I I had wanted to actually close my account. close my or excuse me my savings account with you as well and I had both of those account numbers written on the same paper and I can't find either.,['InformIntent'],CloseBankAccount,banking
114,banking_0073,banking_0073_001,Customer,yes. I'm I'm looking to buy some tires and I need to know if I've got enough money.,['InformIntent'],CheckAccountBalance,banking
115,banking_0073,banking_0073_027,Customer,lemme ask you this my checking account. Am I getting any interest off my checking account?,['InformIntent'],CheckAccountInterestRate,banking
116,banking_0073,banking_0073_029,Customer,OK. There's an. Do I have to have a minimum balance in my checking account to get that?,['InformIntent'],GetAccountInfo,banking
117,banking_0074,banking_0074_001,Customer,"yes, hello. I'm calling to I have a I have multiple accounts in this bank but I'm calling about my credit card today. I have a charge that I need to dispute.",['InformIntent'],DisputeCharge,banking
118,banking_0075,banking_0075_001,Customer,Yes. I need to speak to someone about a credit card purchase that I did not make.,['InformIntent'],DisputeCharge,banking
119,banking_0077,banking_0077_024,Customer,Can we move all the balance over to another account I have on on file? Before it's placed on hold. I mean I still need to have some money available to use since the other account's not gonna have the money. accessible at least I want it somewhere where I can use it.,['InformIntent'],InternalFundsTransfer,banking
120,banking_0078,banking_0078_001,Customer,"Yes, I need to update my phone number on my account, please.",['InformIntent'],UpdatePhoneNumber,banking
121,banking_0079,banking_0079_001,Customer,"Myra, I'm hoping you can help me find out a few things. I just can't figure out these darn statements I'm getting nowadays. They're so complicated. Like I'm trying to find the balance and no luck.",[],CheckAccountBalance,banking
122,banking_0079,banking_0079_019,Customer,Huh let me see I've got this written down somewhere. Hold on. I believe it's five six eight two two. Unless my wife changed it. But let me double check that last number. OK. I guess it's five six eight two two. I don't see anything else written down here. Oh what are are your customer service hours on the phone by the way?,['InformIntent'],GetBranchHours,banking
123,banking_0081,banking_0081_003,Customer,I'm doing all right. I'm calling about. I wanna make a dispute on a charge on my card.,['InformIntent'],DisputeCharge,banking
124,banking_0081,banking_0081_029,Customer,when am I gonna receive the new card?,['InformIntent'],AskAboutCardArrival,banking
125,banking_0081,banking_0081_031,Customer,Do I need to be home? And where where are you sending it? do you have?,['InformIntent'],GetAccountInfo,banking
126,banking_0081,banking_0081_040,Customer,"OK. And I also wanna do a quick transfer between my two accounts, please.",['InformIntent'],InternalFundsTransfer,banking
127,banking_0082,banking_0082_004,Customer,"OK, so I'm calling as regarding a dispute on my account. On my credit card, sorry. So I'm hoping you can help me with that.",[],DisputeCharge,banking
128,banking_0082,banking_0082_078,Customer,"OK. Another, please. Can you help me pull up my account? I want to check for my balance.",['InformIntent'],CheckAccountBalance,banking
129,banking_0083,banking_0083_001,Customer,"yes, I need to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
130,banking_0083,banking_0083_013,Customer,That is correct. can you tell me how soon that money will be transferred and if there is there a fee associated with it?,['InformIntent'],AskAboutTransferTime,banking
131,banking_0084,banking_0084_001,Customer,Oh yes. Good afternoon. My name is Christina Johnson and I was interested in doing a a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
132,banking_0084,banking_0084_041,Customer,yes. I did a few other questions. I'm also wondering can you as far as when I say local time just like what time your businesses are open. Like the local. The local nearest branch from my home.,['InformIntent'],GetBranchHours,banking
133,banking_0085,banking_0085_027,Customer,"Things have been really really difficult and, you know, we've been we've been trying to hold onto this savings account, but you know, it's becoming more expensive cuz we're getting charged when our balance is below, you know, the hundred dollars so, we we just can't afford it right now. So we have to cancel it and I'm hoping. I think there's like fifty-two dollars or something like that in there and I'd like to transfer that over to to my checking as well.",['InformIntent'],InternalFundsTransfer,banking
134,banking_0086,banking_0086_001,Customer,Oh yeah hi good evening. my name is Sarah Jones and I was looking to do a wire transfer today.,['InformIntent'],ExternalWireTransfer,banking
135,banking_0086,banking_0086_034,Customer,yeah I actually I was looking to see how I can figure out what time the local branch near my home. What are their hours? Can you provide me with that information?,['InformIntent'],GetBranchHours,banking
136,banking_0087,banking_0087_025,Customer,we gotta change my address.,['InformIntent'],UpdateStreetAddress,banking
137,banking_0088,banking_0088_001,Customer,yeah. My wife she's been writing checks like crazy. And. And. I just need to to find out how we stand with our checking account.,['InformIntent'],CheckAccountBalance,banking
138,banking_0089,banking_0089_016,Customer,"Well, I want to transfer money from my savings to my checking.",['InformIntent'],InternalFundsTransfer,banking
139,banking_0089,banking_0089_060,Customer,Much is. Is. Is left in that savings?,['InformIntent'],CheckAccountBalance,banking
140,banking_0090,banking_0090_003,Customer,"Well, I was doing all right until I got my credit card statement in the mail and I was looking and on my transactions I I'm seeing a transaction on the twenty-ninth of September from Apple for the amount of two thousand four hundred ninety-nine dollars and ninety-nine cents and I did not make that. So I've looked around for my credit card. I can't find it anywhere. I don't I guess maybe the last time I used it, I might have left it on the counter or dropped it somewhere. I don't know what happened.",['InformIntent'],DisputeCharge,banking
141,banking_0092,banking_0092_001,Customer,"Debbie. Hi, Debbie. I have a I'm having a problem here. I was I was at the bar last night and I was doing some dancing with some with some girls, you know dancing girls, and I'm not sure if my collar was lost or stolen but I don't have my card anymore, my wallet, and my shoes fell off.",['InformIntent'],ReportLostStolenCard,banking
142,banking_0093,banking_0093_021,Customer,is there a way you can check my savings account,['InformIntent'],CheckAccountBalance,banking
143,banking_0093,banking_0093_026,Customer,I had an issue with my username I was just wondering could you just verify my username for me.,['InformIntent'],GetAccountInfo,banking
144,banking_0094,banking_0094_001,Customer,"Hi Alexis, I need help with changing my address.",['InformIntent'],UpdateStreetAddress,banking
145,banking_0095,banking_0095_003,Customer,"Oh! I'm doing just wonderful. We actually just moved into a new house on the outskirts of town and we're coming from a little tiny apartment. So Oh my gosh! I am so thrilled we have a huge backyard . I know my kids and our dogs are absolutely thrilled about that. But at least and I am so sorry I'm just babbling on and on. The actual reason that I'm calling is, I'm trying to find a branch near me . The apartment that we were living in, we had a branch that was right around the corner, all I had to do if I need to go to the bank was walk out the door and there we were.",['InformIntent'],FindBranch,banking
146,banking_0096,banking_0096_001,Customer,"yes, I need to check my checking account balance and also my savings account balance.",['InformIntent'],CheckAccountBalance,banking
147,banking_0097,banking_0097_001,Customer,"Hey Gina, how ya doing? I'm having a little bit of trouble trying to transfer money from accounts, and I was hoping you could help me.",['InformIntent'],InternalFundsTransfer,banking
148,banking_0098,banking_0098_001,Customer,Mm- yes I need some help. I'm trying to send some money to my friend. How would I do that?,['InformIntent'],InternalFundsTransfer,banking
149,banking_0099,banking_0099_014,Customer,"Yeah, yeah. Actually, I don't want my savings account anymore. I I'm trying to get the money out of it. Yeah, I need help with that.",[],CloseBankAccount,banking
150,banking_0100,banking_0100_001,Customer,yes. I got a statement in the mail today and there's a transaction I just don't recognize.,['InformIntent'],DisputeCharge,banking
151,banking_0101,banking_0101_001,Customer,my name is Kyle Goodwin. G O O D W I N. And I need to find an ATM located close to my house.,['InformIntent'],FindATM,banking
152,banking_0101,banking_0101_007,Customer,OK. I. What. What. What's the daily draw. Withdrawal limit on that ATM card?,['InformIntent'],GetWithdrawalLimit,banking
153,banking_0101,banking_0101_009,Customer,All right. I. I need. I need to do an a. An account balance on my checking.,['InformIntent'],CheckAccountBalance,banking
154,banking_0102,banking_0102_001,Customer,"yes I'm looking at my statement, and looks like I've got a charge on my statement that I do not recognize.",['InformIntent'],DisputeCharge,banking
155,banking_0104,banking_0104_001,Customer,Yay Shannon this is Robert Johnson. Anyway I'm out and about on the other side of town and I'm picking up groceries and stuff and is there an ATM nearby?,['InformIntent'],FindATM,banking
156,banking_0104,banking_0104_011,Customer,Oh OK. Hey quick question. What are your bank hours?,['InformIntent'],GetBranchHours,banking
157,banking_0104,banking_0104_013,Customer,"oh OK. hey, can I check my balance real quick?",['InformIntent'],CheckAccountBalance,banking
158,banking_0105,banking_0105_042,Customer,That ain't gonna be enough. Can I open a credit card?,['InformIntent'],OpenCreditCard,banking
159,banking_0106,banking_0106_001,Customer,"Hi Rose, my name is Kim. I am calling back I called last week to to try to do this and was put on hold for some time. So I I'm calling back to try to close my account, please.",['InformIntent'],CloseBankAccount,banking
160,banking_0107,banking_0107_003,Customer,Oh I was wondering where your nearest branch location is?,['InformIntent'],FindBranch,banking
161,banking_0107,banking_0107_007,Customer,Hey I got a quick question. Are you guys even open because the google results are showing that but a lot of business in this area are closed because of COVID.,['InformIntent'],GetBranchHours,banking
162,banking_0107,banking_0107_009,Customer,yeah actually I was thinking of opening up a savings account.,['InformIntent'],OpenBankingAccount,banking
163,banking_0107,banking_0107_031,Customer,Yeah. I can use my PayPal card.,[],ExternalWireTransfer,banking
164,banking_0108,banking_0108_001,Customer,"Hi, Daisy. I'm George and I wanna close my account.",['InformIntent'],CloseBankAccount,banking
165,banking_0109,banking_0109_033,Customer,Thank you. I also need to make a wire transferral.,['InformIntent'],ExternalWireTransfer,banking
166,banking_0110,banking_0110_001,Customer,I need to check the balance on my account.,['InformIntent'],CheckAccountBalance,banking
167,banking_0110,banking_0110_013,Customer,Well hold on. What what was the last transaction? That doesn't sound right because I checked it the other day and it was more than that. What was the last transaction?,['InformIntent'],CheckTransactionHistory,banking
168,banking_0110,banking_0110_015,Customer,"Adam and Eves! I have never even been to that kind of store. What. That OK. I'm the only one with this card and I did not go to that store and I know my husband does not have my card and he did not go to that store so I know that store is not. Nope nope. No. That is not my purchase I. No, we're recording right now. How do I get rid of this? I want my money back now.",['InformIntent'],DisputeCharge,banking
169,banking_0111,banking_0111_001,Customer,"Hi Jake, my name is Darcy Davis I would like to find a branch near me, can you help me with that?",['InformIntent'],FindBranch,banking
170,banking_0113,banking_0113_001,Customer,"Hey, Izumi. My names Edward Elric. just calling in cuz I have a big problem today. I was at the I was at a couple of stores with my wife buying supplies for a house and I think I lost my card. I can't remember when I lost it since we were at one of the stores. My wife actually used one of her cards to get the store points that they offer. don't know if it was before then or after. I think it was after because we went to go eat somewhere there. just calling in to get some help.",['InformIntent'],ReportLostStolenCard,banking
171,banking_0114,banking_0114_003,Customer,I'm doing pretty well actually we finally just got done with our move so I guess I need to update my street address with you now. we moved all the way from Washington state down to Jacksonville Florida we were getting pretty tired of the cold and the rain and hoping for some beautiful sunshine down here .,['InformIntent'],UpdateStreetAddress,banking
172,banking_0115,banking_0115_003,Customer,oh I was looking for I need stop in at one of your local branches.,['InformIntent'],FindBranch,banking
173,banking_0115,banking_0115_008,Customer,"OK that's not bad because I'll be passing through that way anyways and that's actually a lot better because I didn't think I saw anything out because I mean this fair is really out there. I had to go eight miles down a dirt road. I mean it's just really out in the country. yeah, no, that would be fi~. Oh I need to check my balance.",['InformIntent'],CheckAccountBalance,banking
174,banking_0115,banking_0115_021,Customer,"Oh, OK. Yeah yeah, that's fine. That that'll work out great. And what were your hours?",['InformIntent'],GetBranchHours,banking
175,banking_0116,banking_0116_003,Customer,Oh I'd like to report a lost or stolen credit card.,['InformIntent'],ReportLostStolenCard,banking
176,banking_0116,banking_0116_020,Customer,Yeah come to think of it since I have to come in anyways I was thinking about setting up a savings account.,['InformIntent'],OpenBankingAccount,banking
177,banking_0116,banking_0116_034,Customer,Oh was that mbye bye. what address do you have on file?,['InformIntent'],GetAccountInfo,banking
178,banking_0117,banking_0117_001,Customer,"Hello, I'd like to open a bank account please.",['InformIntent'],OpenBankingAccount,banking
179,banking_0117,banking_0117_027,Customer,"Yes I would please. I would like to transfer one thousand dollars from my savings account, into this new checking account I'm opening today with you.",['InformIntent'],InternalFundsTransfer,banking
180,banking_0117,banking_0117_031,Customer,"Yes I would. I would like a small amount, just fifty cheques.",['InformIntent'],OrderChecks,banking
181,banking_0118,banking_0118_001,Customer,"Yes, Casey. My name is CJ. Johnson. And I need to transfer some money from one account to another. I think one of my accounts is, is negative.",['InformIntent'],InternalFundsTransfer,banking
182,banking_0119,banking_0119_011,Customer,I want to put money in my savings account from my checking account. You need my account number?,['InformIntent'],InternalFundsTransfer,banking
183,banking_0119,banking_0119_029,Customer,Sure you can give me my savings balance if you will the one with the added money.,['InformIntent'],CheckAccountBalance,banking
184,banking_0120,banking_0120_001,Customer,"yes, hi. my name is John. I'm calling cuz I I lost a card. Or at least I don't know where it is.",['InformIntent'],ReportLostStolenCard,banking
185,banking_0120,banking_0120_002,Customer,So I'd like to get a replacement.,['InformIntent'],RequestNewCard,banking
186,banking_0121,banking_0121_012,Customer,"Oh, I'm sorry. That's actually my fault. I didn't even get to the point. I was calling because cuz I need to money from my savings. To my checking.",[],InternalFundsTransfer,banking
187,banking_0121,banking_0121_029,Customer,Sure. and also I wanted to see if you could tell me what the balance of both accounts are. once you're done all that.,['InformIntent'],CheckAccountBalance,banking
188,banking_0122,banking_0122_016,Customer,"All right, so let let me ask this question first cuz this is a question I'm scared to ask. What is the balance in my account right now?",['InformIntent'],CheckAccountBalance,banking
189,banking_0122,banking_0122_034,Customer,"So actually it seems, I don't know if it was either lost or stolen, but my ATM card is missing.",['InformIntent'],ReportLostStolenCard,banking
190,banking_0123,banking_0123_044,Customer,Is there any limits on how much I can withdraw per day?,['InformIntent'],GetWithdrawalLimit,banking
191,banking_0123,banking_0123_057,Customer,I wanted to make sure oh yeah I needed to update my address too.,['InformIntent'],UpdateStreetAddress,banking
192,banking_0124,banking_0124_001,Customer,I'm calling again regarding my account balance. I called earlier but was put on hold so I hung up.,['InformIntent'],CheckAccountBalance,banking
193,banking_0125,banking_0125_003,Customer,I'm doing good thank you. We just moved so I'm trying to call everyone and get all of my personal information updated and I need to update my new address with y'all.,['InformIntent'],UpdateStreetAddress,banking
194,banking_0125,banking_0125_037,Customer,"Yeah actually, while I have you on the phone would you mind if I check my account balance?",['InformIntent'],CheckAccountBalance,banking
195,banking_0127,banking_0127_003,Customer,I would love to do a transfer for my checkings account.,['InformIntent'],InternalFundsTransfer,banking
196,banking_0128,banking_0128_001,Customer,Hi there my name is Robert Meeks. And I'm calling today to to try to find a couple branches. that are near me.,['InformIntent'],FindBranch,banking
197,banking_0128,banking_0128_038,Customer,"Well, I don't think. Well, since we're talking, can I go ahead and just check my balance? In my account, please?",['InformIntent'],CheckAccountBalance,banking
198,banking_0130,banking_0130_023,Customer,I need to check my account balance.,['InformIntent'],CheckAccountBalance,banking
199,banking_0130,banking_0130_027,Customer,"yeah, but before you do that can you tell me the last transaction that was made?",['InformIntent'],CheckTransactionHistory,banking
200,banking_0131,banking_0131_005,Customer,OK. I want to make a transfer from my account to my son's account. Can I do that here?,['InformIntent'],InternalFundsTransfer,banking
201,banking_0131,banking_0131_030,Customer,Can you can you tell me how much is in there?,['InformIntent'],CheckAccountBalance,banking
202,banking_0134,banking_0134_032,Customer,can you tell me I probably need to order some checks.,['InformIntent'],OrderChecks,banking
203,banking_0135,banking_0135_007,Customer,"Yeah, yeah. OK, well, the reason why I'm calling is I wanna make an internal transfer.",['InformIntent'],InternalFundsTransfer,banking
204,banking_0135,banking_0135_027,Customer,Yeah. What are. What are my balances on those two accounts?,['InformIntent'],CheckAccountBalance,banking
205,banking_0135,banking_0135_038,Customer,"Yeah, actually, I need to update my personal information.",['InformIntent'],UpdateStreetAddress,banking
206,banking_0136,banking_0136_008,Customer,"Well, today we're dealing with my savings into my checking.",[],InternalFundsTransfer,banking
207,banking_0136,banking_0136_039,Customer,let's see. Can you give me the amount that remains in the savings.,['InformIntent'],CheckAccountBalance,banking
208,banking_0137,banking_0137_003,Customer,"I'm doing pretty well. Rose, I need your help please with making a a transfer, a wire transfer over to a friend of mine's account.",['InformIntent'],ExternalWireTransfer,banking
209,banking_0138,banking_0138_001,Customer,Yes hello Jerry. My name is Evaline Richards and I'm calling to report a lost card.,['InformIntent'],ReportLostStolenCard,banking
210,banking_0138,banking_0138_032,Customer,OK. Thank you and before you know I go I would like to dispute a couple of transactions I see on my checking account.,['InformIntent'],DisputeCharge,banking
211,banking_0139,banking_0139_001,Customer,"Yes, my name is Evelyn Richards and I want to dispute a transaction that was made on my platinum card.",['InformIntent'],DisputeCharge,banking
212,banking_0140,banking_0140_001,Customer,Hi Susan. Hey I've gotta update a . Make an update to my account information.,['InformIntent'],UpdateEmail,banking
213,banking_0140,banking_0140_032,Customer,Been way way more helpful. It's Actually. Can you. Can you give me an account balance? On On my checking account.,['InformIntent'],CheckAccountBalance,banking
214,banking_0141,banking_0141_001,Customer,I want to open a new account today.,['InformIntent'],OpenBankingAccount,banking
215,banking_0142,banking_0142_003,Customer,"Oh, I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
216,banking_0142,banking_0142_024,Customer,"Yeah, actually. I need to update my address.",['InformIntent'],UpdateStreetAddress,banking
217,banking_0143,banking_0143_001,Customer,"Yes I would like to find a branch near my location, can you help me with that please?",['InformIntent'],FindBranch,banking
218,banking_0143,banking_0143_031,Customer,"Yes, matter of fact there is. I need to make a transfer from my checking to savings please.",['InformIntent'],InternalFundsTransfer,banking
219,banking_0145,banking_0145_001,Customer,Yes. I am actually calling to close my checking account.,['InformIntent'],CloseBankAccount,banking
220,banking_0146,banking_0146_001,Customer,"Yes, I'm calling to see my balance. I wanna know about my balance.",['InformIntent'],CheckAccountBalance,banking
221,banking_0146,banking_0146_017,Customer,Yeah something I'm questioning cuz yeah I noticed that my account dipped by eight thousand dollars and I was just wondering what is that purchase cuz I didn't authorize that purchase. I didn't make that purchase.,['InformIntent'],DisputeCharge,banking
222,banking_0147,banking_0147_003,Customer,"Hi, so actually I was just calling in to check my account balance. my checking account balance, actually.",['InformIntent'],CheckAccountBalance,banking
223,banking_0147,banking_0147_045,Customer,"OK. So a couple things probably just did not post yet so no that's OK. But since I do have you on the phone, is there anyway that I can just bother you to check my savings account number? savings account amount. Since I do have you on the phone.",['InformIntent'],CheckAccountBalance,banking
224,banking_0147,banking_0147_048,Customer,"OK. And I'm still on that current monthly scheduled transfer fee of that twenty-five dollars, right?",['InformIntent'],GetAccountInfo,banking
225,banking_0148,banking_0148_001,Customer,Yeah my name is Steve Jackson I'm calling to report my card lost.,['InformIntent'],ReportLostStolenCard,banking
226,banking_0149,banking_0149_001,Customer,"Uh, yes I need to check my balance of my checking account, please.",['InformIntent'],CheckAccountBalance,banking
227,banking_0150,banking_0150_001,Customer,"So I have a flier from Intellibank that says you have a bunch of new locations opening up and I'm wondering if they're any closer to me than the one that I currently go to. just based on the slide. It looked like you had some that maybe, maybe in the midzone.",['InformIntent'],FindBranch,banking
228,banking_0150,banking_0150_023,Customer,"OK. Yeah deposit slips that's what I was thinking of. I'm sorry it slipped my mind. that's perfect. Then yes, I just need to know where the nearest ATM is then.",['InformIntent'],FindATM,banking
229,banking_0151,banking_0151_003,Customer,"Hi, yeah, I was calling to just check my account balance and make sure that it's the correct amount that I have here.",['InformIntent'],CheckAccountBalance,banking
230,banking_0151,banking_0151_040,Customer,"Yeah let's just go ahead and transfer over, let's say, four thousand dollars, just so we can kinda have a good safety cushion in the savings account. you help me with that?",['InformIntent'],InternalFundsTransfer,banking
231,banking_0151,banking_0151_049,Customer,"Oh I'm sorry, did I say four thousand? I actually only wanted two thousand. Is there any way that you can transfer two thousand back?",['InformIntent'],InternalFundsTransfer,banking
232,banking_0152,banking_0152_001,Customer,"yes, this is Dan Thomas. T H O M A S. And I am seeing a an unauthorized usage on my credit card statement.",['InformIntent'],DisputeCharge,banking
233,banking_0154,banking_0154_003,Customer,Well I am asking that how long I guess how long does the deposit take to hit my account?,['InformIntent'],AskAboutTransferTime,banking
234,banking_0154,banking_0154_005,Customer,Oh OK. All right. Well I mean I mean right at this moment I I'm actually trying to find one of your branches not an ATM but a branch where I can walk in and speak with somebody. can you tell me where the nearest branch is to where I'm located right now?,['InformIntent'],FindBranch,banking
235,banking_0154,banking_0154_012,Customer,OK. Well OK. I can make that nearest one but it sounds like I'll be there after close. Is there at least a deposit slip or deposit you know drop box that I can make my deposit in there since it's after hours?,['InformIntent'],GetBranchInfo,banking
236,banking_0157,banking_0157_001,Customer,"Oh, hello Gio. Yes. My name is Ms. Marsh T. Brady, and my date of birth is November eleventh nineteen ninety. I need to make a withdrawal and check my account balance sir.",['InformIntent'],CheckAccountBalance,banking
237,banking_0158,banking_0158_018,Customer,I wanted to do a an internal transfer from my savings to a checkings account.,['InformIntent'],InternalFundsTransfer,banking
238,banking_0159,banking_0159_001,Customer,"Hi, yeah. I noticed a transaction on my card that I don't think I made. So, I just wanted to see how to deal with that.",[],DisputeCharge,banking
239,banking_0160,banking_0160_015,Customer,yeah I would like to open an account today.,['InformIntent'],OpenBankingAccount,banking
240,banking_0161,banking_0161_001,Customer,"Hi Daisy. I was hoping you could tell me what my balance is. You know, my sister wants to borrow some money and I really need to know exactly how much I can spare.",['InformIntent'],CheckAccountBalance,banking
241,banking_0161,banking_0161_018,Customer,and could you tell me the locations of any ATMs near me?,['InformIntent'],FindATM,banking
242,banking_0161,banking_0161_023,Customer,"My sister and I, we bank at the same branch, so. I think maybe I should do a wire transfer. Do you think you could help me with that?",['InformIntent'],ExternalWireTransfer,banking
243,banking_0162,banking_0162_001,Customer,"Yes. My name is Ty Jones, and I'm trying to figure out my checking balance, my my my bank account.",['InformIntent'],CheckAccountBalance,banking
244,banking_0162,banking_0162_009,Customer,"Yes, my checking account. I'm also trying to figure out the nearest ATM where I'm located.",['InformIntent'],FindATM,banking
245,banking_0163,banking_0163_013,Customer,"Yes, I think that's gonna do what I need it to do and.",[],OpenBankingAccount,banking
246,banking_0165,banking_0165_001,Customer,Hi. I'm calling because I need to find an ATM machine.,['InformIntent'],FindATM,banking
247,banking_0165,banking_0165_012,Customer,OK do you have just ATMs by themselves so I don't have to go to a branch?,['InformIntent'],FindATM,banking
248,banking_0165,banking_0165_019,Customer,Do will will that ATM machine at Joe's Grocery accept cash deposits?,['InformIntent'],AskAboutCashDeposits,banking
249,banking_0165,banking_0165_026,Customer,OK. All right. That's great. OK. Let's see. The other thing I wanted to ask about is where is there a branches nearby where I am?,['InformIntent'],FindBranch,banking
250,banking_0165,banking_0165_029,Customer,OK. what are the hours of the first one you gave me on Cherry Street?,['InformIntent'],GetBranchHours,banking
251,banking_0165,banking_0165_047,Customer,Oh. Oh. Wait wait wait. I need you to check my account balance.,['InformIntent'],CheckAccountBalance,banking
252,banking_0166,banking_0166_003,Customer,Doing good. I I I have a few things to go over with my account and I guess the number one issue. It's not even an issue. number one thing I wanna do is do a wire transfer. My my parents are going away on vacation. Then it this is like a present from me to them for all they've done for me. So I'm I'm gonna I wanna send them some money to pay for their trip.,['InformIntent'],ExternalWireTransfer,banking
253,banking_0166,banking_0166_075,Customer,you know what? I think I need to go through and update some personal information on my account.,['InformIntent'],UpdateEmail,banking
254,banking_0166,banking_0166_077,Customer,I just need to doublecheck my email address.,[],GetAccountInfo,banking
255,banking_0167,banking_0167_002,Customer,Operates at many hours. That confused me. Can you tell me more about it that?,['InformIntent'],GetBranchHours,banking
256,banking_0167,banking_0167_004,Customer,"Thank you so much for correcting my error in pronunciation. Yes, it would be better help me to find a branch close to me.",[],FindBranch,banking
257,banking_0167,banking_0167_040,Customer,What are the opening hours for the other three banks?,['InformIntent'],GetBranchHours,banking
258,banking_0168,banking_0168_003,Customer,I'm having trouble with changing my address. Could you help me?,['InformIntent'],UpdateStreetAddress,banking
259,banking_0169,banking_0169_001,Customer,"Yes, I'm calling I believe I gave you all the wrong email, What can I do about that?",['InformIntent'],UpdateEmail,banking
260,banking_0169,banking_0169_032,Customer,"And yes and after this, I just wanna check my account balance and that will be all for today.",['InformIntent'],CheckAccountBalance,banking
261,banking_0170,banking_0170_001,Customer,"Hi, my name is Laura and I want to open a checking account.",['InformIntent'],OpenBankingAccount,banking
262,banking_0172,banking_0172_025,Customer,"Yes, please. And do those ATM locations accept cash deposits?",['InformIntent'],AskAboutCashDeposits,banking
263,banking_0173,banking_0173_005,Customer,all right. can I just check my account balance then?,['InformIntent'],CheckAccountBalance,banking
264,banking_0174,banking_0174_003,Customer,"Yeah, I had a couple of things I wanted to do today but first I just wanted to update my email.",['InformIntent'],UpdateEmail,banking
265,banking_0174,banking_0174_027,Customer,"Yeah, I'm actually wanting to close out one of my accounts today.",['InformIntent'],CloseBankAccount,banking
266,banking_0174,banking_0174_031,Customer,"Yeah, I actually found a different bank that has a higher interest for balances and I just wanted to transfer it over to them, still wanting to keep my loans and everything else that I have here. but the interest rate is like at four percent and that's much higher than I've seen anywhere.",[],ExternalWireTransfer,banking
267,banking_0176,banking_0176_001,Customer,"yes. My name is Dan Ryland, R Y L A N D. And I need to transfer some money between my checking account to my savings account.",['InformIntent'],InternalFundsTransfer,banking
268,banking_0176,banking_0176_009,Customer,OK. can you tell me the closest ATM to my address?,['InformIntent'],FindATM,banking
269,banking_0177,banking_0177_001,Customer,I made an online purchase. The transaction was declined but I was debited. Can you please look into this?,['InformIntent'],DisputeCharge,banking
270,banking_0177,banking_0177_009,Customer,Yeah. I'd like to I'd like you to check my account balance please.,['InformIntent'],CheckAccountBalance,banking
271,banking_0178,banking_0178_001,Customer,"Hi, yes ma'am. I was calling because I'd like to close one of my accounts please?",['InformIntent'],CloseBankAccount,banking
272,banking_0178,banking_0178_013,Customer,"Now, will closing this account effect my credit score at all?",['InformIntent'],AskAboutCreditScore,banking
273,banking_0179,banking_0179_001,Customer,"Hi Rose, my name is Kim. I need some help with I need to send money to someone.",['InformIntent'],ExternalWireTransfer,banking
274,banking_0180,banking_0180_001,Customer,I'm John Andrews. I'm calling to replace my lost card.,['InformIntent'],ReportLostStolenCard,banking
275,banking_0181,banking_0181_001,Customer,"Yes, I need to find an ATM near where I am.",['InformIntent'],FindATM,banking
276,banking_0181,banking_0181_031,Customer,"actually, can you just tell me the closest branch, then? I'll just go there and do everything because I'm kind of in a hurry right now.",['InformIntent'],FindBranch,banking
277,banking_0182,banking_0182_001,Customer,"Hi, Rose. My name is Kim. I have I need some help. I am actually trying to make a transfer to another account with you guys. it's my mom's account but she has Intellibank as well.",['InformIntent'],InternalFundsTransfer,banking
278,banking_0183,banking_0183_003,Customer,Yeah but but the the main reason I'm calling is I lost my credit card.,['InformIntent'],ReportLostStolenCard,banking
279,banking_0184,banking_0184_015,Customer,yes. I was calling to find a ATM. Near me.,['InformIntent'],FindATM,banking
280,banking_0184,banking_0184_034,Customer,"I wanted to have a questions of, there's a Kenwood Mall. You think you have a bank near there?",['InformIntent'],FindBranch,banking
281,banking_0184,banking_0184_059,Customer,"Yes, you me get my balance of my savings.",['InformIntent'],CheckAccountBalance,banking
282,banking_0185,banking_0185_001,Customer,Hi Barbara. I need to update my personal information.,['InformIntent'],UpdatePhoneNumber,banking
283,banking_0186,banking_0186_003,Customer,"Well, I need to find me a couple of ATMs in Salem. I'm going up there for Halloween and I don't like carrying a whole lot of money on me, but I still like to have a little bit of cash if possible. So, I'm looking for an ATM.",['InformIntent'],FindATM,banking
284,banking_0186,banking_0186_023,Customer,"And could you check the balance in my checking account, please?",['InformIntent'],CheckAccountBalance,banking
285,banking_0187,banking_0187_006,Customer,OK thanks. I really just need an ATM.,[],FindATM,banking
286,banking_0188,banking_0188_019,Customer,"OK, thank you. Could you give me the hours of that branch?",['InformIntent'],GetBranchHours,banking
287,banking_0189,banking_0189_002,Customer,"Yes, I need to check the balance on my savings account and checking account, please.",['InformIntent'],CheckAccountBalance,banking
288,banking_0189,banking_0189_037,Customer,That makes perfect sense cuz I was also gonna update my personal information because we just bought a house obviously.,[],UpdateStreetAddress,banking
289,banking_0189,banking_0189_072,Customer,Yes. Could I please transfer some money from my savings to my checking account?,['InformIntent'],InternalFundsTransfer,banking
290,banking_0190,banking_0190_001,Customer,yes I'm gonna need some new tires on my car and and and checking to see where I can get the money. I have a savings account and I have a checking account and I think I need to transfer some money out of my savings to my checking to be able to buy the tires. I'm not sure.,['InformIntent'],InternalFundsTransfer,banking
291,banking_0190,banking_0190_007,Customer,"Eight zero one one. on second thought, just let me check the balance of my checking account. I may have enough money in there to buy those tires.",['InformIntent'],CheckAccountBalance,banking
292,banking_0190,banking_0190_015,Customer,Can you set up online banking for me?,['InformIntent'],SetUpOnlineBanking,banking
293,banking_0191,banking_0191_001,Customer,"Hi. This is Laura Winters, and my granddaughter needs a need mixer. She her old one broke, and I decided that I want to help her and get one. But I need to find out if I have enough money in my account cuz they're on sale for three hundred and seventy-nine dollars right now. And so she has two orders for cheesecake. She needs it as soon as possible.",['InformIntent'],CheckAccountBalance,banking
294,banking_0191,banking_0191_009,Customer,"Oh, well, I must be thinking of a different account somewhere else. But I don't want to use Intellibank for this purchase. so I would need to open a checking account then, right?",['InformIntent'],OpenBankingAccount,banking
295,banking_0192,banking_0192_023,Customer,I'd like to close my checking account. Excuse me I'd like to close close my savings account and move those funds to my checking account.,['InformIntent'],InternalFundsTransfer,banking
296,banking_0192,banking_0192_029,Customer,"I have one questions, on my savings account, before we close it, could you give me a balance please?",['InformIntent'],CheckAccountBalance,banking
297,banking_0193,banking_0193_001,Customer,Hey. I was needing to check up on my checking account.,['InformIntent'],CheckAccountBalance,banking
298,banking_0193,banking_0193_024,Customer,almost. I need to dispute this transaction I found for Piggly Wiggly.,['InformIntent'],DisputeCharge,banking
299,banking_0194,banking_0194_001,Customer,Hi Kathy. This is Julie Williams. I'm calling today because I wanna make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
300,banking_0194,banking_0194_022,Customer,"And, can you tell me if there's any fees associated with this wire transfer?",['InformIntent'],AskAboutTransferFees,banking
301,banking_0195,banking_0195_001,Customer,"Hi, my friend's daughter is selling girls' scout cookies so I need a little bit of cash for that.",['InformIntent'],FindATM,banking
302,banking_0195,banking_0195_021,Customer,"also, could you tell me what my balance is at the moment?",['InformIntent'],CheckAccountBalance,banking
303,banking_0196,banking_0196_009,Customer,Well unfortunately I'll be switching banks and I no longer need to use this bank.,['InformIntent'],CloseBankAccount,banking
304,banking_0196,banking_0196_031,Customer,Ma'am I'd like to put it in my new account .,['InformIntent'],ExternalWireTransfer,banking
305,banking_0197,banking_0197_001,Customer,"yes, hello Crystal. I would like to update some of my personal information. Basically my address.",['InformIntent'],UpdateStreetAddress,banking
306,banking_0198,banking_0198_001,Customer,Hi. Yes ma'am. I'm calling because I'd like to update some of my personal information.,['InformIntent'],UpdateEmail,banking
307,banking_0200,banking_0200_001,Customer,"yes. Hello. I'm Pauline. I'm a customer with you guys and I have an account there. I actually have a checking account and actually, I'm calling to dispute a charge that I see online can can someone help me with that?",['InformIntent'],DisputeCharge,banking
308,banking_0200,banking_0200_023,Customer,"actually I actually I would like to check my my savings account real quick. I haven't looked at that in a while. Can can you check on that for me real fast, and just tell me what the balance is?",['InformIntent'],CheckAccountBalance,banking
309,banking_0201,banking_0201_001,Customer,"Yes, I need to change some information on my account.",['InformIntent'],UpdateEmail,banking
310,banking_0201,banking_0201_052,Customer,"Yeah, can you tell me my checking and savings account balances?",['InformIntent'],CheckAccountBalance,banking
311,banking_0201,banking_0201_070,Customer,"OK, can I transfer some money while I have ya on the phone?",['InformIntent'],InternalFundsTransfer,banking
312,banking_0201,banking_0201_080,Customer,And what's the updated amount on my checking?,['InformIntent'],CheckAccountBalance,banking
313,banking_0203,banking_0203_017,Customer,"Well yeah, actually, I was kind of interested in seeing how I can I can't put my finger on it, I believe it's called a transfer, oh yeah, an internal transfer. Can you help me with that?",['InformIntent'],InternalFundsTransfer,banking
314,banking_0203,banking_0203_057,Customer,Well yeah I was wondering how soon will I have access to that money? Will that take like is that like three business days? you know I'm kind of new new to doing this internal transfer. How does that work?,['InformIntent'],AskAboutTransferTime,banking
315,banking_0203,banking_0203_077,Customer,Well that's just wonderful! Is that open twenty-four hours? Is only open during the business hours?,['InformIntent'],GetBranchHours,banking
316,banking_0204,banking_0204_001,Customer,Hi Rose. My name is Kim. I need some help with my account today. I would like to actually close it.,['InformIntent'],CloseBankAccount,banking
317,banking_0204,banking_0204_018,Customer,"Right, yes. transfer the balance left. I. I. What I'm what is the balance that's left in there?",['InformIntent'],CheckAccountBalance,banking
318,banking_0204,banking_0204_021,Customer,"OK. Perfect. yes, I'd like to transfer the balance to",['InformIntent'],ExternalWireTransfer,banking
319,banking_0204,banking_0204_022,Customer,To this new checking account. and I have the routing number and the checking account number for them whenever you're ready.,['InformIntent'],ExternalWireTransfer,banking
320,banking_0205,banking_0205_001,Customer,Hi Lars. I need to close my savings account. can you help me with that?,['InformIntent'],CloseBankAccount,banking
321,banking_0206,banking_0206_001,Customer,"Yes, this is Jennifer Johnston. I have a transaction on my account that I didn't make. I just need to check on that, please.",['InformIntent'],DisputeCharge,banking
322,banking_0207,banking_0207_015,Customer,"Yeah. So, I need to find a location that's close to my home.",['InformIntent'],FindBranch,banking
323,banking_0207,banking_0207_029,Customer,"OK. And, how late is that location open? Do you know?",['InformIntent'],GetBranchHours,banking
324,banking_0207,banking_0207_033,Customer,"All right. I'm writing this . And, also could you give me a phone number for that branch too?",['InformIntent'],GetBranchInfo,banking
325,banking_0207,banking_0207_043,Customer,"OK. While you have my account open can you tell just to make sure that I don't have anything pending to come out right now. I just don't want my account to be over drafted, that's all.",[],CheckTransactionHistory,banking
326,banking_0208,banking_0208_001,Customer,Hello Erica. I would like to see what is the nearest branch is?,['InformIntent'],FindBranch,banking
327,banking_0208,banking_0208_003,Customer,"Actually, I changed my mind. I would like some assistant with updating my personal information please.",['InformIntent'],UpdateStreetAddress,banking
328,banking_0209,banking_0209_003,Customer,I think an ATM will work just fine. I just need something. I just need what's the closest to me.,['InformIntent'],FindATM,banking
329,banking_0209,banking_0209_017,Customer,OK is is there a branch nearby?,['InformIntent'],FindBranch,banking
330,banking_0209,banking_0209_023,Customer,and could you really quickly just confirm my balance for me right now?,['InformIntent'],CheckAccountBalance,banking
331,banking_0209,banking_0209_027,Customer,And do you have. Can you see my the balance of my savings account too?,['InformIntent'],CheckAccountBalance,banking
332,banking_0210,banking_0210_003,Customer,"OK so, there's something off on my account balance. Like it is way less than it should be and I I can't figure out why, and I I couldn't get into my my mobile app. so I I that's why I'm calling. I just gotta figure out what's wrong with the account.",['InformIntent'],DisputeCharge,banking
333,banking_0210,banking_0210_042,Customer,"I would like to go ahead. Can we can we lock that? Can we go ahead and just send me a new card because I'm thinking somehow. I mean I've got I've got the card on my person, but I'm unable to use my I couldn't use my card or credentials to get into to my app, and I had that stuff saved so I'm thinking that somehow someone got my password or something.",['InformIntent'],RequestNewCard,banking
334,banking_0211,banking_0211_001,Customer,Yes. I'd like to update my checking account information. Please.,['InformIntent'],UpdateEmail,banking
335,banking_0211,banking_0211_025,Customer,"Oh great. Thank you. Now, one other thing. I would like to close my account. Can you tell me how I can go about doing that?",['InformIntent'],CloseBankAccount,banking
336,banking_0212,banking_0212_004,Customer,OK. I need to complete a wire transfer to send money to my son.,['InformIntent'],ExternalWireTransfer,banking
337,banking_0212,banking_0212_019,Customer,"Yes, please. Also, can you tell me my last transaction?",[],CheckTransactionHistory,banking
338,banking_0213,banking_0213_001,Customer,"Yeah, I'm trying to find and locate a new banking branch. I've moved.",['InformIntent'],FindBranch,banking
339,banking_0214,banking_0214_009,Customer,"Yeah. Well anyway, I actually want to open a new account.",['InformIntent'],OpenBankingAccount,banking
340,banking_0214,banking_0214_056,Customer,So I don't want to close the new account. I want to close an account that's existing that it's just it's just a checking account.,['InformIntent'],CloseBankAccount,banking
341,banking_0214,banking_0214_059,Customer,"Yeah. So it it's an old one that I I had as like the custodial account. So, like, one that I used to have with like on it with me but now they are not on it and I wanna make a brand brand new one.",['InformIntent'],OpenBankingAccount,banking
342,banking_0214,banking_0214_085,Customer,No. I just want to close it.,['InformIntent'],CloseBankAccount,banking
343,banking_0215,banking_0215_012,Customer,well Rose I need some help today please with a transaction. I just opened up my my statement that I got in the mail and there was a charge on there I didn't recognize. So I was wondering if you could help me out with that.,['InformIntent'],DisputeCharge,banking
344,banking_0216,banking_0216_050,Customer,"OK. Yes, but I also noticed something. I have a some charges here on my phone. from from my accounts. You know, I just found out that you guys have been charging me. I don't know what's this charge is all about you know, so can you explain that to me, please?",['InformIntent'],DisputeCharge,banking
345,banking_0217,banking_0217_004,Customer,"Well, my wife got a flat tire and her car got towed to the shop and now I need to move money into her account so she can get it fixed.",['InformIntent'],InternalFundsTransfer,banking
346,banking_0217,banking_0217_022,Customer,How much does she have? Can you tell?,['InformIntent'],CheckAccountBalance,banking
347,banking_0218,banking_0218_002,Customer,"Hi I got a mail this today and It say something about you guys raising the fees, my monthly fee.",['InformIntent'],ReportNotice,banking
348,banking_0219,banking_0219_005,Customer,Mine mine is not so good. I was calling in to ask for my branch. I need. I need to make a deposit.,['InformIntent'],FindBranch,banking
349,banking_0220,banking_0220_001,Customer,"I just got to the bank and it's closed and I need to make a deposit. I need to deposit a check so, I need to know if there's another one open somewhere.",['InformIntent'],FindBranch,banking
350,banking_0221,banking_0221_001,Customer,"Hi Michael, I was calling to check the balance of my account.",['InformIntent'],CheckAccountBalance,banking
351,banking_0222,banking_0222_017,Customer,"Oh yeah I habye bye, I have one more I need help finding the nearest ATM near me. And I also need help finding something that's kind of farther away. If that's possible?",['InformIntent'],FindATM,banking
352,banking_0223,banking_0223_003,Customer,Yes. I'm gonna need to close my savings account. I do wanna keep my checking account but I I need to close the savings account.,['InformIntent'],CloseBankAccount,banking
353,banking_0223,banking_0223_019,Customer,Yes and I'd also like to know what that what that balance was.,['InformIntent'],CheckAccountBalance,banking
354,banking_0224,banking_0224_001,Customer,"hi, I called earlier about my checking account count balance but I forgot to write it down so I'm calling to see about my checking account.",['InformIntent'],CheckAccountBalance,banking
355,banking_0225,banking_0225_021,Customer,Just go ahead and put it all in the money market account. And can you confirm the current total balance on the savings account I'm closing?,['InformIntent'],CheckAccountBalance,banking
356,banking_0226,banking_0226_004,Customer,Mm thank you. And the carrier cannot switch over the number to my new phone. So I had to get a new number. The problem is I used the old I used the old number for security on this account. can you help me with that?,['InformIntent'],UpdatePhoneNumber,banking
357,banking_0227,banking_0227_003,Customer,"I am doing quite well. Thank you. I was calling to see if I could check my savings account balance with you, please?",['InformIntent'],CheckAccountBalance,banking
358,banking_0227,banking_0227_013,Customer,"Well, we moved not too long ago and when I went up to the driver's license place, to change my address up there, they went ahead and changed my license number. You know, over from my social security number to an actual driver's license number. So I'm not sure what you have on file. The original number, it was three four five four six five nine five one.",[],UpdatePhoneNumber,banking
359,banking_0227,banking_0227_037,Customer,"Yes ma'am. Actually could I transfer the, or transfer five hundred dollars from my savings account into my checking account?",['InformIntent'],InternalFundsTransfer,banking
360,banking_0229,banking_0229_001,Customer,"yes, my name is Rick Lawson. I need the, I need the location to some good ATM machines, please.",['InformIntent'],FindATM,banking
361,banking_0229,banking_0229_029,Customer,no. I would like to know what's the withdrawal limit?,['InformIntent'],GetWithdrawalLimit,banking
362,banking_0229,banking_0229_031,Customer,OK. how about cash deposits?,['InformIntent'],AskAboutCashDeposits,banking
363,banking_0231,banking_0231_021,Customer,"OK. That's good because I did lose the card and I haven't been able to find it. So, that will make is so no one can use the card. Is that correct or do I need to go through a whole new process with that?",['InformIntent'],ReportLostStolenCard,banking
364,banking_0232,banking_0232_003,Customer,I I think I lost my card.,['InformIntent'],ReportLostStolenCard,banking
365,banking_0233,banking_0233_015,Customer,"Oh yes. I see it. Thank you. Also, one more thing. I want to dispute a transaction on my account that was made on my credit card.",['InformIntent'],DisputeCharge,banking
366,banking_0234,banking_0234_011,Customer,OK. Oh wow. I want to close my savings account.,['InformIntent'],CloseBankAccount,banking
367,banking_0235,banking_0235_056,Customer,Yes sir. One more thing. I wanna change my email address on my account. That would be all.,['InformIntent'],UpdateEmail,banking
368,banking_0236,banking_0236_035,Customer,I actually am interested in opening a checking account with you guys. I'm trying to open up another account and possibly close my checking account with Chase.,['InformIntent'],OpenBankingAccount,banking
369,banking_0237,banking_0237_001,Customer,Good morning. I'm calling because I want to transfer some money from my checking account to my son's checking account. His truck broke down and I'm out of town.,['InformIntent'],ExternalWireTransfer,banking
370,banking_0237,banking_0237_016,Customer,May I check my balance first?,['InformIntent'],CheckAccountBalance,banking
371,banking_0238,banking_0238_009,Customer,Locations do you have close to my house?,['InformIntent'],FindBranch,banking
372,banking_0238,banking_0238_017,Customer,OK. Phone number please.,[],GetBranchInfo,banking
373,banking_0238,banking_0238_026,Customer,OK well then can you give me the balance on my checking and savings account?,['InformIntent'],CheckAccountBalance,banking
374,banking_0238,banking_0238_056,Customer,OK what's your main branch address then?,['InformIntent'],GetBranchInfo,banking
375,banking_0239,banking_0239_001,Customer,"Hi, I just recently moved to Kansas City and I'm trying to find a banking branch nearby. Could you help me with that?",['InformIntent'],FindBranch,banking
376,banking_0239,banking_0239_025,Customer,"OK, I won't be able to do that. I just I just have one more really quick question if you don't mind. I just wanted to know, does that Runner Road location have an actual drive-through?",['InformIntent'],GetBranchInfo,banking
377,banking_0240,banking_0240_003,Customer,Oh I'm good I just have to do a few changes on my account.,['InformIntent'],UpdatePhoneNumber,banking
378,banking_0241,banking_0241_001,Customer,Hello. I'd like assistance in making a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
379,banking_0242,banking_0242_026,Customer,Yeah but before we do that I think what I wanna do is I want to close my other checking account. I just never use it and you know my husband is always bothering me to to why do I have this account so why don't I go ahead and close that account? right now.,['InformIntent'],CloseBankAccount,banking
380,banking_0243,banking_0243_001,Customer,Yes and my AJ and I'm trying to figure out where's the nearest branch in my area?,['InformIntent'],FindBranch,banking
381,banking_0244,banking_0244_001,Customer,"Yes, hello Laurie. I'm calling because I really need to find a branch and I'm a little frustrated. And I do apologize about this.",['InformIntent'],FindBranch,banking
382,banking_0244,banking_0244_013,Customer,"OK. since today is Tuesday, I don't know if I'll be able to get to either one of those branches before Friday or Saturday. Are you guys actually open on the weekends?",['InformIntent'],GetBranchHours,banking
383,banking_0244,banking_0244_024,Customer,OK. And just in case for some reason I need to contact the actual branch can you give me the phone number?,['InformIntent'],GetBranchInfo,banking
384,banking_0245,banking_0245_002,Customer,I would like to a stolen card.,['InformIntent'],ReportLostStolenCard,banking
385,banking_0245,banking_0245_020,Customer,I'll also like to change the email address.,['InformIntent'],UpdateEmail,banking
386,banking_0246,banking_0246_025,Customer,OK. That one is a little bit further can you give me one more?,['InformIntent'],FindBranch,banking
387,banking_0246,banking_0246_031,Customer,"All right. And by the way, what's the balance on my savings account?",['InformIntent'],CheckAccountBalance,banking
388,banking_0247,banking_0247_001,Customer,"yes, this is Will Preston, and I need to locate a close ATM.",['InformIntent'],FindATM,banking
389,banking_0247,banking_0247_009,Customer,"OK, that's better does it have an ATM located at the branch?",['InformIntent'],GetBranchInfo,banking
390,banking_0247,banking_0247_013,Customer,"Can you check my checking account balance for me, please?",['InformIntent'],CheckAccountBalance,banking
391,banking_0248,banking_0248_001,Customer,"Hi, I would like to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
392,banking_0249,banking_0249_003,Customer,I'd like to transfer some funds between my checking account and my savings account.,['InformIntent'],InternalFundsTransfer,banking
393,banking_0249,banking_0249_021,Customer,Yes. that's that's a good idea. What is my. Before I make the transfer. What is the current balance on my checking account.,['InformIntent'],CheckAccountBalance,banking
394,banking_0249,banking_0249_031,Customer,The no that sounds pretty simple too and thank you for that information. Let me could you verify or verify could you tell me what is the closest branch to where I live?,['InformIntent'],FindBranch,banking
395,banking_0250,banking_0250_001,Customer,"Yes. I need to speak to someone about. Well, I've lost my debit card.",['InformIntent'],ReportLostStolenCard,banking
396,banking_0250,banking_0250_060,Customer,OK. So I'm gonna update my new address then.,['InformIntent'],UpdateStreetAddress,banking
397,banking_0254,banking_0254_014,Customer,"well I need your help today please, Rose. I need to make a wire transfer to my friend's account please.",['InformIntent'],ExternalWireTransfer,banking
398,banking_0254,banking_0254_045,Customer,"Yeah, if we can update that while I have you if that would be OK to my my new address.",['InformIntent'],UpdateStreetAddress,banking
399,banking_0254,banking_0254_071,Customer,"while I have you, I'd also like to close my savings account.",['InformIntent'],CloseBankAccount,banking
400,banking_0255,banking_0255_001,Customer,"yes, my name is John Meadows. And I'm currently a customer and I'd like to I recently moved. And I'd like to check on the nearest branch.",['InformIntent'],FindBranch,banking
401,banking_0255,banking_0255_003,Customer,OK. I'm My new address is seven. And. And if you could update my.,['InformIntent'],UpdateStreetAddress,banking
402,banking_0255,banking_0255_035,Customer,"OK, great. the You know, I'd like to set up an online banking option, also. This way, in case I can't go to the branch, or. Or meet one of those hours.",['InformIntent'],SetUpOnlineBanking,banking
403,banking_0255,banking_0255_038,Customer,"Could you do one and a last thing for me, please. the balance in my checking account?",['InformIntent'],CheckAccountBalance,banking
404,banking_0256,banking_0256_001,Customer,"Hi, I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
405,banking_0256,banking_0256_055,Customer,Do I have any money in my savings account?,[],CheckAccountBalance,banking
406,banking_0256,banking_0256_057,Customer,"OK, can we transfer money from my savings account to my checking then?",['InformIntent'],InternalFundsTransfer,banking
407,banking_0256,banking_0256_073,Customer,Can I close my savings account and transfer the remaining balance from my savings account into my checking account?,['InformIntent'],CloseBankAccount,banking
408,banking_0257,banking_0257_000,Customer,"Hi, I was just calling to ask a question about my bank account. I received this notice in the mail that there had been a a change that I wasn't expecting.",['InformIntent'],DisputeCharge,banking
409,banking_0257,banking_0257_026,Customer,Well if that's the case can you possibly give me more information on the on opening a savings account with the bank?,['InformIntent'],OpenBankingAccount,banking
410,banking_0258,banking_0258_054,Customer,"Yes, that's all correct. Will there be a fee for this wire transfer?",['InformIntent'],AskAboutTransferFees,banking
411,banking_0259,banking_0259_001,Customer,I would like to report a stolen card. A man snatched my purse out of my hand and managed to find my credit card. Then he ran off with it.,['InformIntent'],ReportLostStolenCard,banking
412,banking_0259,banking_0259_027,Customer,How long does it take to get a new credit card delivered to your to you via in?,['InformIntent'],AskAboutCardArrival,banking
413,banking_0260,banking_0260_056,Customer,A matter of fact there is. I would like to update my email address information please.,['InformIntent'],UpdateEmail,banking
414,banking_0261,banking_0261_001,Customer,"Hello, this is Rod Curtaine and I would like some information on my account balance.",['InformIntent'],CheckAccountBalance,banking
415,banking_0262,banking_0262_005,Customer,I know there's a charge on my travel card but I'm not sure where where it came from? And I don't want it I don't want it there.,['InformIntent'],DisputeCharge,banking
416,banking_0262,banking_0262_034,Customer,Yes. Can you tell me how much money is in the account associated with my card?,['InformIntent'],CheckAccountBalance,banking
417,banking_0263,banking_0263_001,Customer,"Hi, yes, I was calling because there was a transaction on my account that I don't believe I made.",['InformIntent'],DisputeCharge,banking
418,banking_0264,banking_0264_001,Customer,yes hi. I just got a notice in the mail. I'm just checking to see what it's about.,[],ReportNotice,banking
419,banking_0264,banking_0264_031,Customer,"Yes, and by the way can I transfer money from my checking to my savings if that's possible?",['InformIntent'],InternalFundsTransfer,banking
420,banking_0265,banking_0265_001,Customer,Yes. Hi there. I would like to see if I can get another card.,['InformIntent'],RequestNewCard,banking
421,banking_0265,banking_0265_005,Customer,I believe I misplaced it.,[],ReportLostStolenCard,banking
422,banking_0266,banking_0266_063,Customer,"Yes. And when will this be. And when will this be closed, and when will my transfer go through?",['InformIntent'],AskAboutTransferTime,banking
423,banking_0267,banking_0267_001,Customer,"Yes, hey Jerry, my name is Evelyn Richards and I am calling because I need to change my phone number.",['InformIntent'],UpdatePhoneNumber,banking
424,banking_0267,banking_0267_035,Customer,"Yes, there is. I'd like to know if there are any ATMs near me.",['InformIntent'],FindATM,banking
425,banking_0267,banking_0267_050,Customer,"OK, well I really do appreciate that. Now do they accept cash deposits?",['InformIntent'],AskAboutCashDeposits,banking
426,banking_0268,banking_0268_003,Customer,I'm doing all right. I'm calling today because I need to I need to close an account. I'm looking to close my savings account with you guys. and transfer the funds into my checking account please.,['InformIntent'],CloseBankAccount,banking
427,banking_0269,banking_0269_003,Customer,I wanna move money from one account to another. Is this something Intel does over the phone?,['InformIntent'],ExternalWireTransfer,banking
428,banking_0270,banking_0270_002,Customer,Hey Susan. I I I moved and I gotta tell you where. you know. I moved my address. My address changed.,['InformIntent'],UpdateStreetAddress,banking
429,banking_0270,banking_0270_020,Customer,Such a frustration and so I know I hate. You know I got you on the phone. I wonder if we could get a bank. My bank balance. My my credit card. My not credit card. My checking account balance.,['InformIntent'],CheckAccountBalance,banking
430,banking_0271,banking_0271_001,Customer,"Yes, I like to make simply make a wire, wire transfer today. I need to transfer some money.",['InformIntent'],ExternalWireTransfer,banking
431,banking_0271,banking_0271_063,Customer,Fine. Can you could I go ahead and transfer some of my savings to my checking?,['InformIntent'],InternalFundsTransfer,banking
432,banking_0272,banking_0272_001,Customer,"Hello this is Charlene speaking, and I have an issue regarding my address since I just recently moved and my mail keeps being sent to my old mail whereas I'm at a new place right now.",['InformIntent'],UpdateStreetAddress,banking
433,banking_0273,banking_0273_037,Customer,"Yes. Can I check my saving account, please?",['InformIntent'],CheckAccountBalance,banking
434,banking_0275,banking_0275_001,Customer,"Hello, I'm trying to see why there are some charges on my account that I know nothing about. I'm trying to understand what that's for and if you can help me with any information that'll be great. I believe that they are on my travel credit card.",['InformIntent'],DisputeCharge,banking
435,banking_0275,banking_0275_003,Customer,Yes my traveler's card. Yes I thought I lost that. I lost my card but I found it. But there are charges that I do not recognize. Also can I have my last two transactions?,['InformIntent'],CheckTransactionHistory,banking
436,banking_0276,banking_0276_002,Customer,"I'm Jim Andrews. I'm calling I, I, I'm having a transaction dispute. .",['InformIntent'],DisputeCharge,banking
437,banking_0277,banking_0277_003,Customer,"Actually it's me and my me me and my friends where having a little guys weekend and we went away to Atlantic City. Having fun in the sun, own the beach, toes in the sand you know at the casino, gambling, living it up. Having a good time. And I lost my travel card.",['InformIntent'],ReportLostStolenCard,banking
438,banking_0277,banking_0277_093,Customer,once I I realized this had happened last night have been easier if I did online banking would I have go online and cancel this right away or.,['InformIntent'],SetUpOnlineBanking,banking
439,banking_0278,banking_0278_001,Customer,yes I'm calling to check to check on my savings account.,['InformIntent'],CheckAccountBalance,banking
440,banking_0278,banking_0278_033,Customer,Yes I wanted to know about a new savings account.,['InformIntent'],OpenBankingAccount,banking
441,banking_0278,banking_0278_045,Customer,Yes my savings. I don't know how much I have in there at the time.,[],CheckAccountBalance,banking
442,banking_0280,banking_0280_031,Customer,"I have some questions. Is there a fee I have to pay for international wire transfers? And if there is a fee, how much is it?",['InformIntent'],AskAboutTransferFees,banking
443,banking_0281,banking_0281_039,Customer,Is there any way I can get my account balance?,['InformIntent'],CheckAccountBalance,banking
444,banking_0282,banking_0282_001,Customer,Hi Rose my name is Kim and I am calling to check my account balance please.,['InformIntent'],CheckAccountBalance,banking
445,banking_0283,banking_0283_001,Customer,"yeah hi, good evening. I was interested in doing a wire transfer. Can you assist me with that tonight?",['InformIntent'],ExternalWireTransfer,banking
446,banking_0283,banking_0283_027,Customer,yeah I was interested in doing setting up for the online banking. How does that work?,['InformIntent'],SetUpOnlineBanking,banking
447,banking_0283,banking_0283_031,Customer,"Oh that's just wonderful, thank you so much for explaining that for me. can you by chance is there a local branch that has twenty-four hour ATM services near my home?",['InformIntent'],FindBranch,banking
448,banking_0283,banking_0283_037,Customer,Oh yeah that was it Can you also verify the store hours or the branch hours as well?,['InformIntent'],GetBranchHours,banking
449,banking_0284,banking_0284_001,Customer,Hi! I'm and I was requesting if I could get some help in a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
450,banking_0285,banking_0285_001,Customer,yes I actually need to report my card stolen.,['InformIntent'],ReportLostStolenCard,banking
451,banking_0285,banking_0285_028,Customer,"OK. I would actually like to go to one of the physical locations, can you tell me what location is closest to my residence?",['InformIntent'],FindBranch,banking
452,banking_0286,banking_0286_021,Customer,OK. Can we close that account and just transfer the money over to my active account?,['InformIntent'],InternalFundsTransfer,banking
453,banking_0287,banking_0287_001,Customer,Yeah. I'm looking to find an Intellibank branch.,['InformIntent'],FindBranch,banking
454,banking_0287,banking_0287_007,Customer,I got this email saying there was some information that I should look into I'm not really sure what it's saying though. So I just wanted to talk to someone in person about it.,[],ReportNotice,banking
455,banking_0288,banking_0288_026,Customer,"Yeah, if you can find one close to my house, that'd be perfect.",['InformIntent'],FindBranch,banking
456,banking_0290,banking_0290_003,Customer,I'm just calling to set up a new account with you guys.,['InformIntent'],OpenBankingAccount,banking
457,banking_0291,banking_0291_044,Customer,You know I don't think so you know Let me see here. Let me look at me list. Oh Is there parking near the branch or is that something because I know with Britain you have to park on the streets. Am I going to have to pay to park to go in there?,['InformIntent'],GetBranchInfo,banking
458,banking_0296,banking_0296_001,Customer,"This is Jennifer Johnson. I just got this notice in the mail regarding a problem with my account. I don't know what's going on with that and I want to see if you can help me with that, please.",['InformIntent'],ReportNotice,banking
459,banking_0297,banking_0297_012,Customer,yeah it says something about raising your ATM fees again.,[],ReportNotice,banking
460,banking_0297,banking_0297_016,Customer,Well this is ridiculous. You guys have raised your fees more than once this year. I'm not paying for this. I wanna close my accounts.,['InformIntent'],CloseBankAccount,banking
461,banking_0298,banking_0298_005,Customer,"Yeah. So, last night me and my friends we went out. We went out to our favorite restaurant and dinner and of course naturally we were having a lot of drinks. And somehow some way, when I got up this morning and I was getting everything situated. I went to go to the gas station to get gas in my car and I realized my card is gone card.",['InformIntent'],ReportLostStolenCard,banking
462,banking_0299,banking_0299_007,Customer,"OK. Well in my eyes, you're Intellibank, so so all right so I I have major problem. am from the Philadelphia area. I am traveling out of town. I'm in Nashville and I need a actual bank location so I can go. I have some banking things I need to take care of. Some deposits, withdrawals, some checks, and I I just have a lot of situations I need to take care of in person not you know at an ATM or whatever. So is there a local bank to my location? I'm having trouble finding one.",['InformIntent'],FindBranch,banking
463,banking_0299,banking_0299_038,Customer,that will be perfect because I'm staying not too far from there. Actually right now I'm not too far from there. And I can like what are the hours today? You said they open at seven are they still open right now?,['InformIntent'],GetBranchHours,banking
464,banking_0300,banking_0300_001,Customer,"Oh! Yes. Hi, my name is Beach. do you guys have any banking branch nearby? I called earlier today.",['InformIntent'],FindBranch,banking
465,banking_0300,banking_0300_050,Customer,"so, what about the branch hours are they open twenty-four hours or?",['InformIntent'],GetBranchHours,banking
466,banking_0300,banking_0300_052,Customer,OK. And the lobby is open twenty-four hours?,['InformIntent'],GetBranchHours,banking
467,banking_0300,banking_0300_054,Customer,But the branch closes at five?,[],GetBranchHours,banking
468,banking_0301,banking_0301_009,Customer,"yeah, I want to report a stolen card.",['InformIntent'],ReportLostStolenCard,banking
469,banking_0302,banking_0302_001,Customer,yes I'm wanting some information about your savings account interest.,['InformIntent'],CheckAccountInterestRate,banking
470,banking_0302,banking_0302_003,Customer,was thinking about opening a savings account and I was wanting to know the interest rate rate that was paid.,['InformIntent'],OpenBankingAccount,banking
471,banking_0302,banking_0302_007,Customer,Oh. OK. Well. I think I'll pass on that Can I get you to check the balance of my checking account for me please?,['InformIntent'],CheckAccountBalance,banking
472,banking_0302,banking_0302_029,Customer,Well I might need to order some checks pretty soon.,[],OrderChecks,banking
473,banking_0303,banking_0303_001,Customer,Yes. My name is Jimmy Watkins and I would like to open account.,['InformIntent'],OpenBankingAccount,banking
474,banking_0303,banking_0303_002,Customer,And at the same time I want to dispute a. A transaction I noticed on my. One of my accounts.,['InformIntent'],DisputeCharge,banking
475,banking_0304,banking_0304_003,Customer,I gotta get my grandma some money.,[],ExternalWireTransfer,banking
476,banking_0305,banking_0305_001,Customer,"How may you help me? Do you know how long I've been trying to get you guys on the phone? I mean that's not right, I mean if you guys don't know that this this this the kind of thing that makes people get angry. If you know you want to work at the bank and you want to keep our money. You make yourself available and and and and Oh right now I'm not really in a good mood to like talk because right now I'm so so so angry. The last bank I did my transaction with was crazy. I mean, you know, you why you'd? You know what? This is a new bank, right? Let me see what you guys got. I want to open an account with you people. How do I go about that, please?",['InformIntent'],OpenBankingAccount,banking
477,banking_0306,banking_0306_010,Customer,"well I was calling because I was looking on my account earlier today and I've and maybe I'm just like overthinking it but I seen a transaction that I I didn't recognize and you know I was I was out of town last week so I think like maybe it's possible that like I used it my card or something and I couldn't remember. I don't know but I just feel like it's not something that I had you know something that I had done so, I don't know, I was just hoping that maybe you could give me some insight as to like what this transaction was.",['InformIntent'],DisputeCharge,banking
478,banking_0307,banking_0307_005,Customer,actually I just moved into town and I'm having a hard time locating a ATM. for. For whatever reason I just can't find one.,['InformIntent'],FindATM,banking
479,banking_0307,banking_0307_038,Customer,OK. What if I use a different ATM? What are your fees?,['InformIntent'],AskAboutATMFees,banking
480,banking_0307,banking_0307_045,Customer,"Actually, yes. Could you please check the balance on my account?",['InformIntent'],CheckAccountBalance,banking
481,banking_0308,banking_0308_003,Customer,"I I need to check my account balance of my checking account, please.",['InformIntent'],CheckAccountBalance,banking
482,banking_0308,banking_0308_020,Customer,OK. could you direct me to the closest branch near my address?,['InformIntent'],FindBranch,banking
483,banking_0308,banking_0308_028,Customer,OK. That sounds great. can you tell me what the hours of the branch is and what days they are open?,['InformIntent'],GetBranchHours,banking
484,banking_0310,banking_0310_001,Customer,"Yes, hi Jerry. my name is Evelyn Richards and I'm calling because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
485,banking_0310,banking_0310_033,Customer,OK. I appreciate that. And I wanted to also update my number.,['InformIntent'],UpdatePhoneNumber,banking
486,banking_0310,banking_0310_052,Customer,Yes there is. I would also like to open a savings account.,['InformIntent'],OpenBankingAccount,banking
487,banking_0311,banking_0311_001,Customer,"yes. I need to get the balance of my account. you know what? Never mind, I don't need that. I'm at a hotel downtown and I don't want them to use my debit card. because they might lock it up. Can you help me with some nearby ATM machine please?",['InformIntent'],FindATM,banking
488,banking_0312,banking_0312_007,Customer,OK. Alright. I guess that's true. The reason that I'm calling is that I recently had some work done on my car and I need to transfer the money from my savings account to the mechanics account who's also at this bank.,['InformIntent'],InternalFundsTransfer,banking
489,banking_0315,banking_0315_041,Customer,yes. I would like to know what would be the balance on my savings account once the checking account balance is transferred. What would that be?,['InformIntent'],CheckAccountBalance,banking
490,banking_0316,banking_0316_024,Customer,to get money to her. can I I and I I don't because she don't have her cards she can't access her It doesn't doesn't matter if I transfer money to her account or you know accessing our account. She she don't have her cards.,[],ExternalWireTransfer,banking
491,banking_0316,banking_0316_079,Customer,Just by chance you know cuz she has to. Like like I said like we have to pay for all these expenses up front and her company will reimburse her. Say if by time the end of her stay she's like running out of money. Can I set up instead of doing another transfer like what's it called? Like a a travel card or something?,['InformIntent'],OpenCreditCard,banking
492,banking_0317,banking_0317_021,Customer,"Well, I wanna open a checking account. a savings but I wanna open up a checking account.",['InformIntent'],OpenBankingAccount,banking
493,banking_0317,banking_0317_036,Customer,Yeah I'mma go ahead and put about three hundred in there.,[],InternalFundsTransfer,banking
494,banking_0318,banking_0318_005,Customer,"Thank you. I dropped my phone, it broke and I had to get new a new phone and I forgot all my passwords. Also, I have a charge on my credit card statement I didn't make. Can you help me?",[],DisputeCharge,banking
495,banking_0319,banking_0319_003,Customer,"Wait, I'm sorry. You know what? I have a few cards that look alike. I might have put the wrong PIN number in. have another, another thing that you can help me with if you can. to check the balance of my bank account. I need to do a large order. And I wanted to make sure I had enough to cover the order.",['InformIntent'],CheckAccountBalance,banking
496,banking_0320,banking_0320_001,Customer,"Oh yeah, hi darling, good afternoon. Oh, I apologize, it's good evening over here for us too. I was tryna find information on how do I order checks from your bank I'm just a little confused and I'm kinda little, you know, not that really tech savvy, so how will that work as far as ordering checks?",['InformIntent'],OrderChecks,banking
497,banking_0320,banking_0320_015,Customer,"Oh, that's wonderful. Thank you so much for taking your time and gimme that, and I'm so thankful that I'm able to order the checks over the phone. This is so much more easier for me. my husband was wondering if we can possibly do a I believe it's called a internal transfer?",['InformIntent'],InternalFundsTransfer,banking
498,banking_0321,banking_0321_001,Customer,there's. I have money taken of my account that I didn't that I did not do.,['InformIntent'],DisputeCharge,banking
499,banking_0321,banking_0321_068,Customer,OK great and can you just tell me now what the balance is in the in the savings since we just transferred that.,['InformIntent'],CheckAccountBalance,banking
500,banking_0323,banking_0323_001,Customer,Hey Christina. How you doing? I I got a letter in the mail yesterday from your bank. And I kinda think I know what the issue is but it says there's a problem with my account. I was wondering if we can get this solved today?,['InformIntent'],ReportNotice,banking
501,banking_0324,banking_0324_051,Customer,Yes. I would like to also make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
502,banking_0325,banking_0325_001,Customer,Hi there. I would like to send money to my friend.,['InformIntent'],ExternalWireTransfer,banking
503,banking_0326,banking_0326_001,Customer,"Hi, I was trying to figure out how to create an account online, but I'm having some trouble.",['InformIntent'],SetUpOnlineBanking,banking
504,banking_0326,banking_0326_003,Customer,"Well, actually, the reason I called is to check the balance on my account. Could you help me with that?",['InformIntent'],CheckAccountBalance,banking
505,banking_0327,banking_0327_001,Customer,"Hello I just love the coats and I would like to go to one of their home games this weekend. I have to get a hotel and book a room. I haven't found a room yet, but I have my flight booked before I go I need to pay a bill. I have a bill that needs to be paid. Need to pay from my account, to another account.",['InformIntent'],ExternalWireTransfer,banking
506,banking_0327,banking_0327_011,Customer,"Yes, please. Also can you tell me my last transaction?",['InformIntent'],CheckTransactionHistory,banking
507,banking_0328,banking_0328_003,Customer,"I'm doing pretty well. I I'm calling because I need to make a transfer from my account my checking account to my brother's checking account, please.",['InformIntent'],InternalFundsTransfer,banking
508,banking_0329,banking_0329_003,Customer,"Oh I think you can help me, maybe. I need to check my account details.",['InformIntent'],GetAccountInfo,banking
509,banking_0329,banking_0329_015,Customer,"OK, so, yeah yeah, that's what I thought. OK. I need to update that, because see I just got changed apartments. I was living over at this oh, you know those tan colored apartments on Mission? Lovely places. They jacked up their rent post pandemic and now I'm staying over here at fifteen fifteen Mission lane. San Diego California.",[],UpdateStreetAddress,banking
510,banking_0330,banking_0330_001,Customer,Hi. Yes I was cuz I wanted to update my address on my account.,['InformIntent'],UpdateStreetAddress,banking
511,banking_0331,banking_0331_001,Customer,Hi Mark. My name is Dorothy Lee. I would like to check my savings account balance.,['InformIntent'],CheckAccountBalance,banking
512,banking_0331,banking_0331_013,Customer,Yeah I wanted to close my savings account.,['InformIntent'],CloseBankAccount,banking
513,banking_0332,banking_0332_028,Customer,Oh OK perfect. I was wondering also if you could help me find a branch near me that's open. I I am having some problems accessing that information on my phone.,['InformIntent'],FindBranch,banking
514,banking_0333,banking_0333_027,Customer,I guess let me hear both because I thought You know I thought I had under draft protection.,[],CheckAccountBalance,banking
515,banking_0334,banking_0334_005,Customer,Yes I like to dispute it.,['InformIntent'],DisputeCharge,banking
516,banking_0335,banking_0335_001,Customer,"hi Josie, I'd like to report a a lost or possibly stolen card please.",['InformIntent'],ReportLostStolenCard,banking
517,banking_0335,banking_0335_033,Customer,"yes, if if you wouldn't mind I'd like to make a wire transfer real quickly.",['InformIntent'],ExternalWireTransfer,banking
518,banking_0336,banking_0336_000,Customer,Hi. My name is Emma Green. I called a few minutes ago. I think you were the one I talked to. Because I wanted to know the balance of my checking account.,['InformIntent'],CheckAccountBalance,banking
519,banking_0337,banking_0337_017,Customer,I moved to Texas and I can't remember if I changed my address or not.,[],UpdateStreetAddress,banking
520,banking_0338,banking_0338_001,Customer,This is Jennifer Johnson. I would like to update my phone number today.,['InformIntent'],UpdatePhoneNumber,banking
521,banking_0338,banking_0338_019,Customer,"Oh, OK, at least I can get that. I need to check my checking's account balance.",['InformIntent'],CheckAccountBalance,banking
522,banking_0338,banking_0338_031,Customer,"Yes, what was the last deposit amount?",['InformIntent'],CheckTransactionHistory,banking
523,banking_0339,banking_0339_006,Customer,and I need to check both of my balances.,['InformIntent'],CheckAccountBalance,banking
524,banking_0339,banking_0339_049,Customer,Could you send me a list of my last ten transactions?,['InformIntent'],CheckTransactionHistory,banking
525,banking_0340,banking_0340_025,Customer,"OK, great. do you know if there's any fees for this transfer?",['InformIntent'],AskAboutTransferFees,banking
526,banking_0341,banking_0341_001,Customer,"Hi, Blake. My name is Julie. I wanted to know which is the correct way to close a checking account?",['InformIntent'],CloseBankAccount,banking
527,banking_0341,banking_0341_030,Customer,"OK, great. I would also like to update some information. I recently changed my email. Can I do that now?",['InformIntent'],UpdateEmail,banking
528,banking_0342,banking_0342_056,Customer,Urgent. Said something about sweepstakes winner gonna be deposited in my account I just wanted to know how much did I get deposited?,['InformIntent'],CheckTransactionHistory,banking
529,banking_0343,banking_0343_001,Customer,"yes, I need to check my Intel checking account balance.",['InformIntent'],CheckAccountBalance,banking
530,banking_0345,banking_0345_005,Customer,Well I I I need to actually make an internal transfer. And I didn't know how to go about doing so.,['InformIntent'],InternalFundsTransfer,banking
531,banking_0345,banking_0345_035,Customer,Is there a fee for the transfer?,['InformIntent'],AskAboutTransferFees,banking
532,banking_0346,banking_0346_001,Customer,Hi George. My name is Angela Garcia. I'm calling because I want to send some money to my friend who lives in Australia. and I wanted to know which is the best way to do that.,['InformIntent'],ExternalWireTransfer,banking
533,banking_0346,banking_0346_019,Customer,"Yeah. I wanted to ask you, how long will it take until she can get the money and can she make a withdraw when the money gets there?",['InformIntent'],AskAboutTransferTime,banking
534,banking_0347,banking_0347_003,Customer,yeah I'm at work but I wanted to hit a ATM on my way home could you please tell me where the closest ATM is?,['InformIntent'],FindATM,banking
535,banking_0347,banking_0347_027,Customer,yeah would you provide me with my account balance?,['InformIntent'],CheckAccountBalance,banking
536,banking_0348,banking_0348_004,Customer,"Well, that's that's what's going on and I'm down here on Randolf street and there's supposed to be an ATM here but I don't see it, and there's place to park anyway. So can you tell me. Can you help me find an ATM?",['InformIntent'],FindATM,banking
537,banking_0348,banking_0348_005,Customer,"Oh, oh! And and can you also like find out what's the limit on there? Cuz I have to pay like, you know, two months worth.",['InformIntent'],GetWithdrawalLimit,banking
538,banking_0349,banking_0349_001,Customer,"Hi, Rose, my name is Kim, and I need to update some personal information on my account, please.",['InformIntent'],UpdateStreetAddress,banking
539,banking_0350,banking_0350_001,Customer,"Hi, I would, I called earlier but the, it was, I was talking to someone else but the phone call got cut off the, the main reason why I was calling is that I'd lost my credit card.",['InformIntent'],ReportLostStolenCard,banking
540,banking_0350,banking_0350_026,Customer,"Well no, I mean that that purchase was definitely made by me and more than likely I may have just lost it so re-issuing I think would be fine. Do you think that would be a good course to take?",['InformIntent'],RequestNewCard,banking
541,banking_0351,banking_0351_001,Customer,"yes. I'd just looked at my account and there's a transaction that I don't recognize, so I I guess I I I guess I'm disputing it.",['InformIntent'],DisputeCharge,banking
542,banking_0351,banking_0351_028,Customer,"OK. by the way, I I I I want to just check on one thing. On my address I if you could check on that I may have used. I may have given you Dogwood Street. seven fifty-three Dogwood Street here in Phoenix. It's it's actually seven fifty-three Dogwood Road.",['InformIntent'],UpdateStreetAddress,banking
543,banking_0351,banking_0351_034,Customer,Could you could you give me a balance on that that checking account please?,['InformIntent'],CheckAccountBalance,banking
544,banking_0351,banking_0351_044,Customer,no. I think I So I. You'll send me a new card. how long will that be?,['InformIntent'],AskAboutCardArrival,banking
545,banking_0352,banking_0352_001,Customer,Yes. this is my second call I made about this. I I'm disputing a transaction I made on my gold card. maybe I need to come by a branch.,['InformIntent'],DisputeCharge,banking
546,banking_0353,banking_0353_003,Customer,"Oh, I'm great thank you. I'm actually sorry to bother you about this on the phone. But I was calling to see if you could help me find a branch location near me.",['InformIntent'],FindBranch,banking
547,banking_0353,banking_0353_021,Customer,"OK, great. Thank you. Do you know what the operating hours for those locations would be?",['InformIntent'],GetBranchHours,banking
548,banking_0354,banking_0354_001,Customer,hi. I need to check sounds. On my on my checking account.,[],CheckAccountBalance,banking
549,banking_0354,banking_0354_030,Customer,Can can can you tell me what the last two amounts were? The last two transactions what the amounts were for?,['InformIntent'],CheckTransactionHistory,banking
550,banking_0355,banking_0355_001,Customer,"yes. I'm calling in regards to you know, finding a branch so I can open an account.",['InformIntent'],OpenBankingAccount,banking
551,banking_0355,banking_0355_046,Customer,I'm gonna transfer money out of my savings account to this new checking account.,['InformIntent'],InternalFundsTransfer,banking
552,banking_0356,banking_0356_001,Customer,"yeah, I received a notice in the mail about something being wrong with my account and I need to figure out what it is what happened how I need to fix it. I I don't know.",['InformIntent'],ReportNotice,banking
553,banking_0356,banking_0356_008,Customer,OK. I don't think I live anywhere near one.,[],FindBranch,banking
554,banking_0357,banking_0357_001,Customer,"Yeah, I need to check my balance on my checking.",['InformIntent'],CheckAccountBalance,banking
555,banking_0358,banking_0358_001,Customer,"Yes, sir. I wanna update my phone number and I wanna also make sure that I have the correct address on my account. Will that be OK?",['InformIntent'],UpdatePhoneNumber,banking
556,banking_0359,banking_0359_001,Customer,"Hi, I'm calling because I'd like to open an account.",['InformIntent'],OpenBankingAccount,banking
557,banking_0359,banking_0359_065,Customer,"OK and when they say where the branches are, do they tell you whether it's walk up or drive thru, ATMs?",['InformIntent'],FindBranch,banking
558,banking_0360,banking_0360_009,Customer,That's hilarious. Well. I I'm calling today. I actually I was online. And I was trying to. You know. Figure out the whole situation online and and get setup and everything. And I was having a problem because I don't know if it was your website or my internet service. I didn't notice having an issue earlier when I had tried to search something on Google but but regardless. I was having a problem doing anything online so. I though I'd give you a call. and see if you could help me out. I am trying to open an account.,['InformIntent'],OpenBankingAccount,banking
559,banking_0361,banking_0361_005,Customer,"Oh, those are such bad rates for both of those option. I will like to continue with opening a new account.",['InformIntent'],OpenBankingAccount,banking
560,banking_0362,banking_0362_004,Customer,Yeah so I checked my credit card account balance and I noticed there were some charges that just did not look familiar. I don't remember making those charges and I just wanted see if there is anything that we could do or you can help me.,['InformIntent'],DisputeCharge,banking
561,banking_0362,banking_0362_051,Customer,So just a couple of so there has been a couple of charges that I do not remember. Could I just go ahead and get a new card sent out to me and just get this as you know.,['InformIntent'],RequestNewCard,banking
562,banking_0363,banking_0363_001,Customer,Yes my. My. My debit card's been stolen or lost. I cannot find it. And I was just wondering what what's the procedure from this step moving forward on making sure that no. No fraudulent charges are being done on my card.,['InformIntent'],ReportLostStolenCard,banking
563,banking_0364,banking_0364_001,Customer,Hi Rose. My name is Kim. I have a question about my account. I see a charge on it that doesn't look right to me. I don't recognize it.,[],DisputeCharge,banking
564,banking_0365,banking_0365_053,Customer,Yes I also would like to report that I lost my card.,['InformIntent'],ReportLostStolenCard,banking
565,banking_0367,banking_0367_001,Customer,hi Rose. My name is Kim and I'm calling for help. I just wanted to check my account balance please.,['InformIntent'],CheckAccountBalance,banking
566,banking_0368,banking_0368_048,Customer,You better make a transfer.,[],InternalFundsTransfer,banking
567,banking_0369,banking_0369_001,Customer,"Hello Katie, I guess how you doing? I don't know if I should be calling you first or the police first but my it looks like my card was stolen.",['InformIntent'],ReportLostStolenCard,banking
568,banking_0369,banking_0369_034,Customer,"And also too on top of top of this the other day, I got a letter from Intelligible Bank saying that there's a problem with my account, so I I have like a lot of issues going on right",['InformIntent'],ReportNotice,banking
569,banking_0369,banking_0369_056,Customer,"OK, let me ask you this though by canceling that will you know will that hurt any of my credit, will.",['InformIntent'],AskAboutCreditScore,banking
570,banking_0370,banking_0370_001,Customer,"Hi, Joe. my name is Stephanie. I am calling to just check the balance of my accounts.",['InformIntent'],CheckAccountBalance,banking
571,banking_0370,banking_0370_043,Customer,Five dollar? OK. is there anyway you can do a transaction for me?,[],InternalFundsTransfer,banking
572,banking_0372,banking_0372_015,Customer,I wanna close that one out. take the money out of that one and start a whole new account. In Larry's name.,['InformIntent'],CloseBankAccount,banking
573,banking_0373,banking_0373_001,Customer,"yes, hello darling. good evening. I was interested in doing a wire transfer. Can you help me with that today?",['InformIntent'],ExternalWireTransfer,banking
574,banking_0373,banking_0373_035,Customer,Yeah. I had a question I wanted to ask you. It just kinda slipped my mind now. Oh that's what it was. how does ordering checks work?,['InformIntent'],OrderChecks,banking
575,banking_0374,banking_0374_001,Customer,Hello. This is Peter Davis. I want to make a money transfer. But all the banks are closed so I don't know what to do now.,['InformIntent'],FindATM,banking
576,banking_0375,banking_0375_003,Customer,I would like to check the balance in my brand new checking account.,['InformIntent'],CheckAccountBalance,banking
577,banking_0375,banking_0375_041,Customer,Absolutely! is there a way for me to sign up for for those services?,['InformIntent'],SetUpOnlineBanking,banking
578,banking_0376,banking_0376_001,Customer,"Hi, Jaime. How you doing? I need to get a new account open. I'm already a customer of your bank. actually stepping into adulthood. Adult world. I got my first apartment and it seems I need to get a checking account set up to pay rent, pay my monthly bills. yeah. So, I I need to get a checking account set up and I have a savings account already.",['InformIntent'],OpenBankingAccount,banking
579,banking_0377,banking_0377_005,Customer,"I need to make some transfer between two accounts, mine and my husbands.",['InformIntent'],InternalFundsTransfer,banking
580,banking_0379,banking_0379_001,Customer,yes. I need to check the my checking account balance.,['InformIntent'],CheckAccountBalance,banking
581,banking_0379,banking_0379_015,Customer,OK. I got another question for you. does my checking account does it earn any interest?,['InformIntent'],CheckAccountInterestRate,banking
582,banking_0380,banking_0380_001,Customer,Yes. Somebody while I was at the gas station somebody stole my Intel bank card. I don't know what to do. I think they're going to try to spend money on it.,['InformIntent'],ReportLostStolenCard,banking
583,banking_0380,banking_0380_043,Customer,How long is going to take to get the card and when I get it am I going to have the same credit card number or it's going to be a different one?,['InformIntent'],AskAboutCardArrival,banking
584,banking_0380,banking_0380_053,Customer,Yes. I like I just want to update my email address for my account.,['InformIntent'],UpdateEmail,banking
585,banking_0381,banking_0381_001,Customer,Hi Rose. My name is Kim. I have a question. I am actually looking at a statement I received in the mail and Excuse me. I have a charge on it that I don't recognize. so I'd like to dispute this this charge that I have on the statement.,['InformIntent'],DisputeCharge,banking
586,banking_0381,banking_0381_002,Customer,and then also I actually need help finding an ATM.,['InformIntent'],FindATM,banking
587,banking_0382,banking_0382_011,Customer,Oh great OK thank you that's very helpful. So how do I start my set up my checking account how do I get started with that?,['InformIntent'],OpenBankingAccount,banking
588,banking_0383,banking_0383_001,Customer,"Hi this is Bren Johnson I have a a checking account with y'all also savings account but I'm talking calling the savings the checking account. I have lost my debit card. I was I am hiking with my family. We're out in New Mexico. just notice like I had set up with y'all that I'd be out of the home state for a week but I'm hiking in New Mexico and I know it's I lost it, it wouldn't of should've of been stolen I I've been we been camping haven't been around enough people I haven't used it for the gas or anything so yeah I I lost it somewhere out here there there's no way I'm finding it.",['InformIntent'],ReportLostStolenCard,banking
589,banking_0384,banking_0384_044,Customer,Perfect. Thank you so much. Are you sure that balance is right?,['InformIntent'],CheckTransactionHistory,banking
590,banking_0385,banking_0385_007,Customer,"Well, I I already have a savings account, so I would like to open a checking account.",['InformIntent'],OpenBankingAccount,banking
591,banking_0385,banking_0385_031,Customer,I will also like to transfer the money from my savings account into my new checking account.,['InformIntent'],InternalFundsTransfer,banking
592,banking_0386,banking_0386_003,Customer,"I I'm doing great. Hey, I wonder if you can help me. I need to update my phone number cuz I missed a call the other day. I have a new phone number.",['InformIntent'],UpdatePhoneNumber,banking
593,banking_0386,banking_0386_034,Customer,You know what? I I needed to transfer some money some I don't some money from one of my accounts to another one of my accounts in all in Intelligent Bank.,['InformIntent'],InternalFundsTransfer,banking
594,banking_0387,banking_0387_001,Customer,"hi Rose. My name is Kim. I am actually I just moved not too long ago and I have just heard about your bank. About Intellibank. And I was trying to inquire about you know, getting started with you all.",[],OpenBankingAccount,banking
595,banking_0388,banking_0388_001,Customer,I have a dispute I want to to be helped with because I'm seeing a transaction that has been made through my account which I had no idea or or did authorize it to take place.,['InformIntent'],DisputeCharge,banking
596,banking_0389,banking_0389_001,Customer,Hi Daisy. I need to find the closest branch location.,['InformIntent'],FindBranch,banking
597,banking_0389,banking_0389_005,Customer,"yeah, but could you also tell me the hours?",['InformIntent'],GetBranchHours,banking
598,banking_0389,banking_0389_007,Customer,"yeah, while I have you on the line could you also check my account balance?",['InformIntent'],CheckAccountBalance,banking
599,banking_0392,banking_0392_005,Customer,"Oh, thank you so much. My husband was actually asking me at exactly if he wanted to use our business account, and just take money out of there and put that in our checking. Can you possibly help me with that this evening?",['InformIntent'],InternalFundsTransfer,banking
600,banking_0392,banking_0392_035,Customer,"ma'am, but before you do that, will there be a charge doing a internal transfer?",['InformIntent'],AskAboutTransferFees,banking
601,banking_0393,banking_0393_003,Customer,I'd like to update my address I believe when I opened the account I used the word Dogwood Road instead of oh excuse me. I used the word Dogwood Street. instead of Dogwood Road. when I set up my I used the word street instead of road when I set it up.,['InformIntent'],UpdateStreetAddress,banking
602,banking_0393,banking_0393_021,Customer,the I have another problem I noticed a transaction that I have no clue what it is. I looked at the company. I've it's not it's not anything I purchased.,[],DisputeCharge,banking
603,banking_0393,banking_0393_039,Customer,And what do I do? Do you send me another new card? Or how does that work?,['InformIntent'],RequestNewCard,banking
604,banking_0393,banking_0393_041,Customer,Oh That'll be fine. why don't you send me the send me a new card. Could you give me the balance on that card?,['InformIntent'],CheckAccountBalance,banking
605,banking_0393,banking_0393_048,Customer,the I I think I'm OK. I Could you I I I assume it's self explanatory but I would like to be able to do all of this online. how do I? If you could just walk me through that.,['InformIntent'],SetUpOnlineBanking,banking
606,banking_0394,banking_0394_001,Customer,"Yes, hello Jerry. My name is Evelyn Richards, can you help me find an ATM near me?",['InformIntent'],FindATM,banking
607,banking_0394,banking_0394_035,Customer,"OK, and what are your hours?",['InformIntent'],GetBranchHours,banking
608,banking_0395,banking_0395_001,Customer,"Hey, I just got my credit card stolen, so I need some help right now.",['InformIntent'],ReportLostStolenCard,banking
609,banking_0395,banking_0395_037,Customer,I'm really just so angry right now. And how long will it take until you send me the new card? Because I really need it with me.,['InformIntent'],AskAboutCardArrival,banking
610,banking_0396,banking_0396_001,Customer,Hi Rose. My name is Kim and I need some help with you. I am actually out of town. And I need to find a local branch near me.,['InformIntent'],FindBranch,banking
611,banking_0396,banking_0396_042,Customer,"no, I think that's everything. Like I said, I I would have generally gone on line you know to your to your information, you know to find a branch online. Oh you know what I did want to ask you the hours for these locations. could you tell me what the hours are for each please?",['InformIntent'],GetBranchHours,banking
612,banking_0400,banking_0400_003,Customer,Well I need to get a balance on my checking account.,['InformIntent'],CheckAccountBalance,banking
613,banking_0400,banking_0400_055,Customer,"Actually you know what, I was thinking there is. I have changed my email address and I don't think I gave it to you all.",['InformIntent'],UpdateEmail,banking
614,banking_0401,banking_0401_001,Customer,yes. This is Dan Thomas. T H O M A S. And I'm looking at my bank statement and I see a charge to my account that I do not recognize.,['InformIntent'],DisputeCharge,banking
615,banking_0401,banking_0401_009,Customer,Well I'll be. I can't find it. It's it's not in my wallet. I don't know what happened to it. . Somebody must have stolen my card.,[],ReportLostStolenCard,banking
616,banking_0402,banking_0402_001,Customer,Yeah so the branch I just go to decided to change their hours and they aren't open past Five p.m. anymore. So I need to find one that's open later please.,['InformIntent'],FindBranch,banking
617,banking_0402,banking_0402_032,Customer,And. And the lobby it. It's open until five p.m. then. That's right correct?,[],GetBranchHours,banking
618,banking_0402,banking_0402_039,Customer,OK. So will there be a way for me to find out when the other branch opens back up for the longer hours again?,['InformIntent'],GetBranchHours,banking
619,banking_0405,banking_0405_003,Customer,"I'm having not so good of a day. I I am calling to I can't seem to find my credit card I've looked everywhere. I'm trying to, you know, go back in time, see where I've used it the last time. I'm missing my car keys, so, lost or stolen, it's gone. I just can't seem to find it.",['InformIntent'],ReportLostStolenCard,banking
620,banking_0405,banking_0405_032,Customer,Can you please look in my debit card and see what was the last charge on it?,['InformIntent'],CheckTransactionHistory,banking
621,banking_0406,banking_0406_018,Customer,but the main reason why I called right now is because I'm at a restaurant and I just curious if you could tell me any nearby ATMs.,['InformIntent'],FindATM,banking
622,banking_0406,banking_0406_022,Customer,"No, I'm good. In fact, I think that I'll check out the the first one you told me about. About near the coffee shop. do you do you know if they accept cash deposits at that ATM?",['InformIntent'],AskAboutCashDeposits,banking
623,banking_0408,banking_0408_001,Customer,yes. I was looking at my bank statement and there's a charge on here that I don't quite understand.,['InformIntent'],DisputeCharge,banking
624,banking_0408,banking_0408_024,Customer,OK. is that something that you could help me get set up today?,[],SetUpOnlineBanking,banking
625,banking_0410,banking_0410_001,Customer,"Yes, my name is Fred Smith and I'm calling to dispute a rather large transaction that I found on my billing statement. Ronnie, I'm hoping to get this situation resolved today. How is your day going so far?",['InformIntent'],DisputeCharge,banking
626,banking_0411,banking_0411_001,Customer,Hi. I have a charge on my card and I don't recognize it. I need help.,['InformIntent'],DisputeCharge,banking
627,banking_0412,banking_0412_013,Customer,I wanted to update my address in my personal file.,['InformIntent'],UpdateStreetAddress,banking
628,banking_0412,banking_0412_054,Customer,actually that I think that that might be it. can you read me my account balance back to me please?,['InformIntent'],CheckAccountBalance,banking
629,banking_0413,banking_0413_003,Customer,I'm doing pretty well. I am trying to find a branch near me I was trying to look online and for some reason I'm getting zero service on my cell phone as far as the internet searches. So I figured I'd call you and see if I could get some help from you,['InformIntent'],FindBranch,banking
630,banking_0413,banking_0413_031,Customer,"no, that's OK. while I have you, do you mind checking my account balance for me please?",['InformIntent'],CheckAccountBalance,banking
631,banking_0414,banking_0414_001,Customer,Yes. I need to find an ATM location.,['InformIntent'],FindATM,banking
632,banking_0414,banking_0414_047,Customer,OK can you tell me where the nearest branch is to my hotel?,['InformIntent'],FindBranch,banking
633,banking_0415,banking_0415_034,Customer,just a minute I don't have I don't recognize this transaction. Now that I have.,[],DisputeCharge,banking
634,banking_0416,banking_0416_003,Customer,I need to go to the ATM. I need to find one and get some cash out and I don't know where to find one.,['InformIntent'],FindATM,banking
635,banking_0416,banking_0416_043,Customer,OK. Let's do that. How much money do I have in my account?,['InformIntent'],CheckAccountBalance,banking
636,banking_0417,banking_0417_003,Customer,actually I'd like to open a new account.,['InformIntent'],OpenBankingAccount,banking
637,banking_0418,banking_0418_012,Customer,I have dispute the transaction.,[],DisputeCharge,banking
638,banking_0419,banking_0419_003,Customer,"Hi, yeah. I was actually just calling to see my checking account balance. I just wanna be sure I have the correct amount.",['InformIntent'],CheckAccountBalance,banking
639,banking_0419,banking_0419_052,Customer,Seven thousand what is the amount that I have on my credit card?,['InformIntent'],CheckAccountBalance,banking
640,banking_0420,banking_0420_001,Customer,hi. My name's Charlene and I was requesting your help in finding an ATM?,['InformIntent'],FindATM,banking
641,banking_0420,banking_0420_054,Customer,Oh there's no like standard fee among each and every bank?,['InformIntent'],AskAboutTransferFees,banking
642,banking_0421,banking_0421_003,Customer,not so good. I need to report my my card stolen.,['InformIntent'],ReportLostStolenCard,banking
643,banking_0421,banking_0421_070,Customer,"actually, since I'm not in front of the computer, could you please check and tell me what was the last charge on my debit card? Just wanna make sure that.",['InformIntent'],CheckTransactionHistory,banking
644,banking_0422,banking_0422_004,Customer,"No, I I I don't have time for that right now. I need to go to the car dealer. Because they are fixing my car. And yeah, I need to be there before closing time. Anyway but I I calling because I wanted to update my home address.",['InformIntent'],UpdateStreetAddress,banking
645,banking_0423,banking_0423_001,Customer,Hello my name is Charlene and I'd like to open a new bank account.,['InformIntent'],OpenBankingAccount,banking
646,banking_0424,banking_0424_004,Customer,"The reason I'm calling, I'm wanting to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
647,banking_0425,banking_0425_001,Customer,"Hi, yes I'm calling because I need to know if you can help me find A T M that's near my location?",['InformIntent'],FindATM,banking
648,banking_0425,banking_0425_019,Customer,"sure and if while you're at it if you can also please give me the phone number, just in case I get lost.",[],GetBranchInfo,banking
649,banking_0425,banking_0425_029,Customer,OK oh so you said I can get a list of ATMs on the website?,[],FindATM,banking
650,banking_0426,banking_0426_001,Customer,yes. I need to find an ATM close to where I am.,['InformIntent'],FindATM,banking
651,banking_0426,banking_0426_036,Customer,OK. I also need to find a branch to actually go into physically to handle a few things about a loan.,['InformIntent'],FindBranch,banking
652,banking_0427,banking_0427_001,Customer,Yes. I got something in the mail about an issue on my loan.,['InformIntent'],ReportNotice,banking
653,banking_0427,banking_0427_045,Customer,Yes I would like to get the account balance on my golden card.,['InformIntent'],CheckAccountBalance,banking
654,banking_0428,banking_0428_001,Customer,"Hi yeah, my card my credit card has been stolen. I I may have lost it. I am I am unfriendly in Chicago right now. I am on vacation with my family. I may have just lost it. but we I we I'm one hundred percent. I'm like ninety-nine percent sure it has been stolen. I'm pretty sure have traced my steps I'm pretty sure it's gone it's stolen. I'm pretty sure.",['InformIntent'],ReportLostStolenCard,banking
655,banking_0429,banking_0429_006,Customer,"Oh thanks and And so anyways, now I'm in a new neighborhood and I need to find an ATM near me and can you help me with that?",['InformIntent'],FindATM,banking
656,banking_0429,banking_0429_024,Customer,And then also I'm gonna be going to Charlotte and you you you folks have locations in Charlotte as well?,['InformIntent'],FindBranch,banking
657,banking_0429,banking_0429_041,Customer,"right, and and it's open like all the time?",[],GetBranchHours,banking
658,banking_0430,banking_0430_001,Customer,Hi. I got a notice in the mail and it said that there is some problem with my account.,['InformIntent'],GetAccountInfo,banking
659,banking_0430,banking_0430_041,Customer,Can we can we cancel that account?,['InformIntent'],CloseBankAccount,banking
660,banking_0431,banking_0431_009,Customer,"Real quick cuz I'm I'm only on lunch break for like an hour, is there a bank branch nearby?",['InformIntent'],FindBranch,banking
661,banking_0432,banking_0432_004,Customer,OK. I'd like to close my checking account.,['InformIntent'],CloseBankAccount,banking
662,banking_0432,banking_0432_024,Customer,I'd also like to transfer my balance to my new account.,['InformIntent'],ExternalWireTransfer,banking
663,banking_0432,banking_0432_036,Customer,"Yes, ma'am. I need to report a lost credit card.",['InformIntent'],ReportLostStolenCard,banking
664,banking_0433,banking_0433_001,Customer,"Yes, hey Jerry my name is Evelyn Richards, and I'm calling to report a lost card.",['InformIntent'],ReportLostStolenCard,banking
665,banking_0433,banking_0433_044,Customer,OK and by the way I got something in the mail about a rate interest increase. And I was told it was fixed so is can you explain that?,['InformIntent'],CheckAccountInterestRate,banking
666,banking_0433,banking_0433_046,Customer,"OK. I was gonna come by the bank and speak to Michelle but I decided to just call. And you know, so I'm happy about that, and I also would like to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
667,banking_0434,banking_0434_027,Customer,"Yes, yes there is. I always wondered if I can check my account balance to my savings and checking?",['InformIntent'],CheckAccountBalance,banking
668,banking_0435,banking_0435_022,Customer,I. So we're gonna open a checking account in in my son's name .,[],OpenBankingAccount,banking
669,banking_0435,banking_0435_139,Customer,So yeah I guess getting him set up online banking would probably be good as well.,[],SetUpOnlineBanking,banking
670,banking_0436,banking_0436_003,Customer,I'm doing fabulous. I just move into town and I need to open a bank account with you guys.,['InformIntent'],OpenBankingAccount,banking
671,banking_0437,banking_0437_003,Customer,"I, I really can't find my card. I don't know if it is stolen or I misplaced it or what exactly the problem is. But I was out I think all day yesterday, really really busy and then I just go home and then I couldn't find the card anymore. Like, I don't know what happened.",['InformIntent'],ReportLostStolenCard,banking
672,banking_0440,banking_0440_002,Customer,"Hi, Susan. I'd like to open a a new account at the bank.",['InformIntent'],OpenBankingAccount,banking
673,banking_0440,banking_0440_060,Customer,"Well, I don't know. it. Just to set it up? I actually I I think I'd like to move a thousand of that over in into the new account.",['InformIntent'],InternalFundsTransfer,banking
674,banking_0441,banking_0441_001,Customer,Yes. My name is Nat Williams and I got update my address.,[],UpdateStreetAddress,banking
675,banking_0442,banking_0442_001,Customer,I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,banking
676,banking_0442,banking_0442_036,Customer,"Yes one more thing. I want to update my street address, that's the yeah.",['InformIntent'],UpdateStreetAddress,banking
677,banking_0442,banking_0442_056,Customer,"Yes, I just wanna change my email address. That's all that's the last thing. I'm sorry.",['InformIntent'],UpdateEmail,banking
678,banking_0443,banking_0443_034,Customer,"Well, let's see. I wanna put it in a different address. I wanna, I wanna put it in a PO box address in a I think I'd better put in a phone number too. I need to change that.",['InformIntent'],UpdateStreetAddress,banking
679,banking_0443,banking_0443_059,Customer,OK. And is OK. How long do you figure it'll be til I might get this card?,['InformIntent'],AskAboutCardArrival,banking
680,banking_0444,banking_0444_003,Customer,"Well it seems I have misplaced or lost my credit card, and I'm not sure what I need to do about that.",['InformIntent'],ReportLostStolenCard,banking
681,banking_0445,banking_0445_003,Customer,I need to Can you please help me about transferring some money between my bank accounts?,['InformIntent'],InternalFundsTransfer,banking
682,banking_0445,banking_0445_027,Customer,Where are you located?,['InformIntent'],FindBranch,banking
683,banking_0445,banking_0445_045,Customer,How soon am I gonna have the money?,['InformIntent'],AskAboutTransferTime,banking
684,banking_0445,banking_0445_069,Customer,And those are open twenty-four seven?,[],GetBranchHours,banking
685,banking_0446,banking_0446_001,Customer,"Hi. Yes, I'm interested in finding out more information in regards to your internal transfer.",['InformIntent'],InternalFundsTransfer,banking
686,banking_0446,banking_0446_048,Customer,just so my husband and I know can you just briefly tell me the nearest branch at my location.,['InformIntent'],FindBranch,banking
687,banking_0449,banking_0449_001,Customer,"Hi, my name is Catherine Caughllins and I wanted to transfer some money to another account.",['InformIntent'],ExternalWireTransfer,banking
688,banking_0449,banking_0449_041,Customer,how soon will she receive the money and do I get some kind of receipt?,['InformIntent'],AskAboutTransferTime,banking
689,banking_0450,banking_0450_001,Customer,"Hi, this is Peter Davis. I have a new a email address and I wanted to let the bank know.",['InformIntent'],UpdateEmail,banking
690,banking_0451,banking_0451_001,Customer,Hi. I need to get my balance.,[],CheckAccountBalance,banking
691,banking_0451,banking_0451_016,Customer,And are you in Juno? Or where are you located? Can I come in and talk to you specifically?,['InformIntent'],FindBranch,banking
692,banking_0451,banking_0451_022,Customer,"Sometime soon, I just didn't know if I was talking with someone I can make an appointment with or if I needed to call someone else. I would like to do this all online I just don't know how to set it all up.",[],SetUpOnlineBanking,banking
693,banking_0451,banking_0451_038,Customer,Could you see my savings account balance.,['InformIntent'],CheckAccountBalance,banking
694,banking_0452,banking_0452_001,Customer,"Hey Millie, how you doing? long time customer of Intellibank sadly first time caller. I have to make a money transfer to bail out my baby brother who is a moron.",['InformIntent'],ExternalWireTransfer,banking
695,banking_0454,banking_0454_001,Customer,"Yes, I think I need to dispute a transaction on my account.",['InformIntent'],DisputeCharge,banking
696,banking_0454,banking_0454_034,Customer,Can you tell me what the nearest location is for me?,['InformIntent'],FindBranch,banking
697,banking_0455,banking_0455_001,Customer,Hi Rose. My name is Kim. I need some help please I am trying to do a wire transfer to send some money to a friend.,['InformIntent'],ExternalWireTransfer,banking
698,banking_0455,banking_0455_041,Customer,"Yes, and when the transfer goes through, about how long does that take for it to show up in his account?",['InformIntent'],AskAboutTransferTime,banking
699,banking_0456,banking_0456_001,Customer,Hi I was hoping to find a branch nearby so that I could yeah make a deposit.,['InformIntent'],FindBranch,banking
700,banking_0456,banking_0456_009,Customer,OK sounds good. what are the hours for both of those?,['InformIntent'],GetBranchHours,banking
701,banking_0456,banking_0456_023,Customer,Yeah do you think we could also just check my account balance really quick?,['InformIntent'],CheckAccountBalance,banking
702,banking_0457,banking_0457_002,Customer,I'd like to report my credit card stolen or lost.,['InformIntent'],ReportLostStolenCard,banking
703,banking_0457,banking_0457_042,Customer,"Yes, please. I need you to check my balance on my card.",['InformIntent'],CheckAccountBalance,banking
704,banking_0458,banking_0458_001,Customer,my name's Edward Elric not sure I can do this over the phone but I have a checking account that I just wanna close out today.,['InformIntent'],CloseBankAccount,banking
705,banking_0460,banking_0460_001,Customer,"Hi, Rose. My name is Kim. I am calling to find a ATM actually that's near me.",['InformIntent'],FindATM,banking
706,banking_0460,banking_0460_042,Customer,"OK, great. And is the ATM hours the same as the lobby hours of, at both of these locations?",['InformIntent'],GetBranchHours,banking
707,banking_0460,banking_0460_047,Customer,yeah. I do want to check my account balance. let me see here. I wanted to check my account balance for my checking account.,['InformIntent'],CheckAccountBalance,banking
708,banking_0461,banking_0461_001,Customer,"Hello. Sorry about that. I was wondering about. Well, I moved and we're a little bit out of the country. And I was wondering, we need to find some ATMs in my area. And I have a couple other questions about regarding that as well.",['InformIntent'],FindATM,banking
709,banking_0461,banking_0461_027,Customer,Walmart open twenty-four?,[],GetBranchHours,banking
710,banking_0461,banking_0461_043,Customer,"What is my withdraw limit for the for the days? A two hundred, five hundred or thousand",['InformIntent'],GetWithdrawalLimit,banking
711,banking_0462,banking_0462_018,Customer,OK. So here's the thing I was down over at the. What was that the lucky silver Yeah the lucky Silver. Anyways I got to talking to Bob and Frank and they were talking and stuff and anyways I go out to talking about like savings rates and interest rates and like inflation basically we got started on this and I'm kind of preparing for like an economic downfall or something I can't remember it was a long conversation but I'd like to close my savings account.,[],CloseBankAccount,banking
712,banking_0462,banking_0462_022,Customer,Yeah. That'd be fine. I'd be OK with that. How much is in there?,['InformIntent'],CheckAccountBalance,banking
713,banking_0463,banking_0463_005,Customer,I think an ATM would work for me. I prefer ATMs.,[],FindATM,banking
714,banking_0463,banking_0463_011,Customer,you said it's a four hundred dollar daily limit?,[],GetWithdrawalLimit,banking
715,banking_0463,banking_0463_013,Customer,"OK. while I got you on the phone, could you check my balance?",['InformIntent'],CheckAccountBalance,banking
716,banking_0463,banking_0463_033,Customer,could you tell me what email is listed on my account?,['InformIntent'],GetAccountInfo,banking
717,banking_0463,banking_0463_035,Customer,OK. Could you update it to my new email address?,['InformIntent'],UpdateEmail,banking
718,banking_0464,banking_0464_009,Customer,And transfer the money from that to my checking.,['InformIntent'],InternalFundsTransfer,banking
719,banking_0465,banking_0465_063,Customer,how much did you say I have in there?,['InformIntent'],CheckAccountBalance,banking
720,banking_0467,banking_0467_001,Customer,"Hi, how are you doing? I just moved and and I just wanted to know if there were any close by ATM machine chine by this address?",['InformIntent'],FindATM,banking
721,banking_0468,banking_0468_003,Customer,a bank branch I think is best.,[],FindBranch,banking
722,banking_0468,banking_0468_034,Customer,Are the opening hours of the bank?,['InformIntent'],GetBranchHours,banking
723,banking_0470,banking_0470_001,Customer,Hi. I was wondering how I can make payments to my other accounts.,['InformIntent'],InternalFundsTransfer,banking
724,banking_0470,banking_0470_043,Customer,And may I know how long it'll take to transfer?,['InformIntent'],AskAboutTransferTime,banking
725,banking_0471,banking_0471_001,Customer,"Hi, Joe. I called last week and I wanted to check my checking account balance and they said it was nine hundred dollars but when I checked today it was six hundred and I wanted to see what happened. What was the difference.",['InformIntent'],CheckTransactionHistory,banking
726,banking_0471,banking_0471_029,Customer,"Oh OK. That actually makes sense. so I'll definitely do that. Moving forward I'll. I'll take a look and try to get the app and see if I can keep an eye on my balances but while I do have you on the phone, could I ask for another favor and for you to check my savings account",['InformIntent'],CheckAccountBalance,banking
727,banking_0472,banking_0472_001,Customer,I'm calling today trying to open up account.,['InformIntent'],OpenBankingAccount,banking
728,banking_0473,banking_0473_003,Customer,Oh I'm doing great thank you. The reason that I am calling I was going to see if I could do an internal transfer and transfer some money from my checking account into my savings account.,['InformIntent'],InternalFundsTransfer,banking
729,banking_0473,banking_0473_028,Customer,"yes ma'am actually while I have you on the phone, could I go ahead and check the balance of both of those accounts?",['InformIntent'],CheckAccountBalance,banking
730,banking_0474,banking_0474_003,Customer,I'm doing great. Thank you so much for asking. I'm actually calling to see if I could check my account balance please.,['InformIntent'],CheckAccountBalance,banking
731,banking_0475,banking_0475_003,Customer,"Actually, it wasn't the best, and it's part of the reason I'm calling. I planned a nice surprise dinner out for my husband and myself, my treat. But when I went to pay, my debit card was declined. So, he ended up paying for his own, surprise. It was very embarrassing. I need to check my last five transactions. I should have had enough to cover our dinner.",['InformIntent'],CheckTransactionHistory,banking
732,banking_0475,banking_0475_022,Customer,I think I'd just like to close my account. These fees are too much.,['InformIntent'],CloseBankAccount,banking
733,banking_0476,banking_0476_003,Customer,Yes. I wanna close one of my accounts here.,['InformIntent'],CloseBankAccount,banking
734,banking_0477,banking_0477_001,Customer,"Hello. I was calling about your lobby hours. I noticed that y'all are closing earlier. and I wasn't even aware that that was happening. And, so I was just trying to understand, you know, what's going on. Is that permanent? And whatever you can do to help. That would be great.",['InformIntent'],GetBranchHours,banking
735,banking_0477,banking_0477_005,Customer,No. I was looking to transfer funds. To another account.,['InformIntent'],ExternalWireTransfer,banking
736,banking_0477,banking_0477_045,Customer,"Yes. Yes, it is. And, how long does this process usually take? When will it hit my my other bank account?",['InformIntent'],AskAboutTransferTime,banking
737,banking_0478,banking_0478_001,Customer,yes I need to check the my account balance for my checking account.,['InformIntent'],CheckAccountBalance,banking
738,banking_0479,banking_0479_001,Customer,"Hi. Yes, ma'am. I'm calling because I need help finding an ATM near me.",['InformIntent'],FindATM,banking
739,banking_0479,banking_0479_034,Customer,"I'm sorry. I got distracted by something on my computer. I meant to ask you, do you guys charge a fee to withdraw funds from the ATM?",['InformIntent'],AskAboutATMFees,banking
740,banking_0479,banking_0479_042,Customer,"by the way, is there a daily withdrawal limit?",['InformIntent'],GetWithdrawalLimit,banking
741,banking_0480,banking_0480_003,Customer,"I'm doing great. I I'm calling back, actually, I had called earlier today. I need to close my savings account. but I got disconnected earlier and I, unfortunately, was at work and got held up again and didn't get a chance to call back, so I'm calling tonight to to close my savings account. I do still want to keep open my checking account, but the the fee for the savings account right now is just something that I'm not. I can't afford, so.",['InformIntent'],CloseBankAccount,banking
742,banking_0480,banking_0480_015,Customer,"the it's just the fee for per month is I can't afford it. So, I'm having hard. I'm having trouble saving, so I just wanna. I know there's not much in the savings account. I'd like to transfer it to my checkings. Checking account with you all. until I'm able to, you know, open a savings account again.",['InformIntent'],InternalFundsTransfer,banking
743,banking_0481,banking_0481_001,Customer,Hi Alicia. I was calling to dispute a transaction on my account.,['InformIntent'],DisputeCharge,banking
744,banking_0482,banking_0482_003,Customer,"Oh, thanks. what I'm looking for, I need to find the nearest ATM.",['InformIntent'],FindATM,banking
745,banking_0482,banking_0482_018,Customer,"Wait, what's the limit I can take out?",['InformIntent'],GetWithdrawalLimit,banking
746,banking_0482,banking_0482_028,Customer,"Well yeah you know what. While I got ya here on the phone and since you saved me so much time, can I go ahead and update my mailing address? I've recently moved.",['InformIntent'],UpdateStreetAddress,banking
747,banking_0483,banking_0483_003,Customer,Huh. OK. well I need to close my savings account that I have with you guys.,['InformIntent'],CloseBankAccount,banking
748,banking_0483,banking_0483_012,Customer,You do close this account though is that going to affects my credit? score because if that is I don't want to move forward.,['InformIntent'],AskAboutCreditScore,banking
749,banking_0483,banking_0483_014,Customer,No I'm transferring to a different bank.,[],ExternalWireTransfer,banking
750,banking_0484,banking_0484_001,Customer,Yes. My name is Mitchel Michael. And I like to open up a new account.,['InformIntent'],OpenBankingAccount,banking
751,banking_0485,banking_0485_001,Customer,"Hi, I was wondering if you could tell me what my balance is?",['InformIntent'],CheckAccountBalance,banking
752,banking_0485,banking_0485_011,Customer,Actually I need something else. Could you help me make a internal transfer between two accounts? I'd like to withdraw money from the checking account I just gave you and my savings account.,['InformIntent'],InternalFundsTransfer,banking
753,banking_0485,banking_0485_019,Customer,"Yes, actually I want to close the account and transfer any remaining balance to my savings account.",['InformIntent'],CloseBankAccount,banking
754,banking_0486,banking_0486_001,Customer,Hi Alysha. I was actually calling to check the balance on my account.,['InformIntent'],CheckAccountBalance,banking
755,banking_0486,banking_0486_031,Customer,I also have another question. I would like to know if you can provide me with ATMs near my area?,['InformIntent'],FindATM,banking
756,banking_0487,banking_0487_039,Customer,"actually, can you please give me the balances on both accounts,",['InformIntent'],CheckAccountBalance,banking
757,banking_0488,banking_0488_023,Customer,Well I'm calling today because I'm trying to transfer money from my account to my mom's account and I was wondering if you could help me with that please.,['InformIntent'],InternalFundsTransfer,banking
758,banking_0488,banking_0488_037,Customer,Oh OK if we can update that please to my new address,['InformIntent'],UpdateStreetAddress,banking
759,banking_0488,banking_0488_058,Customer,no not right now but I would like some help opening up a a savings account please.,['InformIntent'],OpenBankingAccount,banking
760,banking_0491,banking_0491_001,Customer,Hi. My name is Larry Billups and I'm calling to see if you guys have a local ATM machine nearby that I can get to? I need to buy my Aunt Donna a birthday gift.,['InformIntent'],FindATM,banking
761,banking_0492,banking_0492_003,Customer,"well, first I need what are those things she mentioned them, but I can't quite remember what she called them. It's like a pre-loaded card. For spending out in the country, if you're outside the states.",[],OpenCreditCard,banking
762,banking_0492,banking_0492_023,Customer,The local branch located in relative to where I'm at?,[],FindBranch,banking
763,banking_0493,banking_0493_051,Customer,OK and the the one that's closest to me walking distance is there any fees transaction fees that I have to do?,['InformIntent'],AskAboutATMFees,banking
764,banking_0494,banking_0494_001,Customer,Jerry I need to find a branch near me.,['InformIntent'],FindBranch,banking
765,banking_0494,banking_0494_024,Customer,And I also need to know what the hours are.,['InformIntent'],GetBranchHours,banking
766,banking_0494,banking_0494_041,Customer,Yes. I'm tryna get my checking account balance.,['InformIntent'],CheckAccountBalance,banking
767,banking_0495,banking_0495_002,Customer,can you help me find an ATM near me?,['InformIntent'],FindATM,banking
768,banking_0495,banking_0495_021,Customer,And and by the way how much money can I get out of the account?,['InformIntent'],GetWithdrawalLimit,banking
769,banking_0496,banking_0496_001,Customer,"Yes, hi. I'm calling because I need to close one of my accounts and transfer those funds to a separate bank.",['InformIntent'],CloseBankAccount,banking
770,banking_0496,banking_0496_033,Customer,Yes. It is and do you know how soon that money will be transferred? I mean how long does it take?,['InformIntent'],AskAboutTransferTime,banking
771,banking_0497,banking_0497_001,Customer,"Yes, ma'am. I'm calling cuz I need to make a wire transfer. Could you tell me please what are the fees.",['InformIntent'],ExternalWireTransfer,banking
772,banking_0497,banking_0497_036,Customer,Correct. How long before they will receive the payment?,['InformIntent'],AskAboutTransferTime,banking
773,banking_0498,banking_0498_009,Customer,I'm gonna need your assistance. We gotta do some wire transfer.,[],ExternalWireTransfer,banking
774,banking_0498,banking_0498_086,Customer,no I guess that's it. Oh actually can you tell me the balance on my saving account please?,['InformIntent'],CheckAccountBalance,banking
775,banking_0499,banking_0499_015,Customer,Oh OK. I think I know where that is. does it have a daily withdrawal limit at that ATM?,['InformIntent'],GetWithdrawalLimit,banking
776,banking_0499,banking_0499_027,Customer,Ooh yeah guess I'd better guess I'd better look for one that's with Intellibank. do your ATM machines take cash deposits?,['InformIntent'],AskAboutCashDeposits,banking
777,banking_0499,banking_0499_029,Customer,OK and and and can I find ATM machines on your website?,['InformIntent'],FindATM,banking
778,banking_0499,banking_0499_053,Customer,Well how soon will that that money be in my account?,['InformIntent'],AskAboutTransferTime,banking
779,banking_0500,banking_0500_001,Customer,hi Rose. My name is Kim. I was wondering if you could help me locate a nearest branch to me.,['InformIntent'],FindBranch,banking
780,banking_0500,banking_0500_009,Customer,Oh OK. if it can be updated to my new address that's what I would like to do.,['InformIntent'],UpdateStreetAddress,banking
781,banking_0500,banking_0500_021,Customer,Oh OK. That That works great. That should be enough for me I think. and you said and are the ATM hours the same as the lobby hours there?,['InformIntent'],GetBranchHours,banking
782,banking_0501,banking_0501_011,Customer,yes. I need to transfer some money between my savings to my checking.,['InformIntent'],InternalFundsTransfer,banking
783,banking_0506,banking_0506_001,Customer,"Hi Daisy, my sister just called me to ask to borrow her some money. So, I'd like to transfer transfer some money into her account.",['InformIntent'],InternalFundsTransfer,banking
784,banking_0506,banking_0506_031,Customer,"Yes actually, I would like to open an account.",['InformIntent'],OpenBankingAccount,banking
785,banking_0507,banking_0507_001,Customer,Hi Ashley I'm calling because I need to report my card lost or stolen.,['InformIntent'],ReportLostStolenCard,banking
786,banking_0507,banking_0507_021,Customer,the last one that I made I purchased gas at Wawa for thirty-five dollars. but I did see two purchases that I don't recognize. And one of them is at Walmart for two hundred thirty-five dollars and there's one at Target for three hundred and fifty dollars. Can I dispute those charges?,['InformIntent'],DisputeCharge,banking
787,banking_0507,banking_0507_030,Customer,Actually there is. is there any way to set up an account online? You know God forbid this happens in the future I can report the card stolen without having to call.,['InformIntent'],SetUpOnlineBanking,banking
788,banking_0508,banking_0508_005,Customer,So all right. So I'm a customer at your bank and actually my business partner is on a. It's kind of like a business trip. We own a sports collectibles business and he went out to this convention in Las Vegas and I gave him X amount of dollars and now he's telling me about all these great buys. And I want to give him more money. I don't know if I'm right or wrong but I want to give him more money to get these hopefully good buys.,['InformIntent'],ExternalWireTransfer,banking
789,banking_0509,banking_0509_016,Customer,I would like to change my address.,['InformIntent'],UpdateStreetAddress,banking
790,banking_0509,banking_0509_030,Customer,Oh OK and I would like to open a new account.,['InformIntent'],OpenBankingAccount,banking
791,banking_0509,banking_0509_037,Customer,We're gonna we're gonna pull a thousand out of the savings.,[],InternalFundsTransfer,banking
792,banking_0510,banking_0510_001,Customer,"Yes, I'll have to close an account, please.",['InformIntent'],CloseBankAccount,banking
793,banking_0510,banking_0510_015,Customer,"I don't want to open anything else. But I do have another checking account. So if I could just move it to that checking account, that'd be fine.",['InformIntent'],InternalFundsTransfer,banking
794,banking_0511,banking_0511_001,Customer,Yes I need to transfer money to my husband's account.,['InformIntent'],InternalFundsTransfer,banking
795,banking_0512,banking_0512_001,Customer,yes this is Dan Thomas T H O M A S. And my son needs some new tires on his car and I'm trying to figure out how to get him some money.,['InformIntent'],ExternalWireTransfer,banking
796,banking_0513,banking_0513_001,Customer,I've I've misplaced my card. I can't find it.,['InformIntent'],ReportLostStolenCard,banking
797,banking_0514,banking_0514_015,Customer,"actually actually, yeah, there is. I actually have a credit card through you guys and I I've just been kinda making payments on it. But I haven't really looked at the details. Is there any way you can give me the. My. The balance I have on that credit card?",['InformIntent'],CheckAccountBalance,banking
798,banking_0515,banking_0515_003,Customer,I have a question. Let me see here I am trying to do a wire transfer. I was trying to do it online and I kept getting stuck at one point so I figured I would just call and see if if you all could help me do it over the phone.,['InformIntent'],ExternalWireTransfer,banking
799,banking_0516,banking_0516_007,Customer,I have to make a wire transfer.,[],ExternalWireTransfer,banking
800,banking_0517,banking_0517_001,Customer,"Hi, Robert. My name is Sarah Thomas. I'm calling because I had some problems recently. My account was closed because of fraudulent actions. I don't know, but I need to open a new one.",['InformIntent'],OpenBankingAccount,banking
801,banking_0519,banking_0519_012,Customer,"OK. well, I'm over here at twelve twelve North Shore Lane. is there a branch near here?",['InformIntent'],FindBranch,banking
802,banking_0519,banking_0519_014,Customer,"Oh, shoot. I'm on my lunch hour. Is there a. What are your hours?",['InformIntent'],GetBranchHours,banking
803,banking_0520,banking_0520_001,Customer,"Hi, Jim. My name is Sally. And I'm just trying to figure out where there's an ATM that's fairly close to my house.",['InformIntent'],FindATM,banking
804,banking_0520,banking_0520_037,Customer,"OK. All right. Well, that's good to know. And I have a question. In case I don't remember what you've said, or if I'm gonna meet somebody at a location that's not by my house, How can I find a list of your ATMs? There has to be a list somewhere of locations.",['InformIntent'],FindATM,banking
805,banking_0521,banking_0521_011,Customer,"Well, something on here has been pulled out for fifty-six dollars and seven cents and I can't quite understand what it's for. It's it's got A C Q S. I guess that's a store name or or something. and I didn't I didn't buy anything so and I don't know. maybe my wife bought something and I. It just looks weird to me.",[],DisputeCharge,banking
806,banking_0522,banking_0522_069,Customer,"Oh, OK. That's a working day. do you have a particular time where I could just got to the, any of your branches and get it?",['InformIntent'],GetBranchHours,banking
807,banking_0523,banking_0523_006,Customer,I'm just switching apartments and I guess I gotta update my address?,['InformIntent'],UpdateStreetAddress,banking
808,banking_0524,banking_0524_001,Customer,yes. I'm calling today cuz I need to dispute a transaction on my account.,['InformIntent'],DisputeCharge,banking
809,banking_0525,banking_0525_001,Customer,"Yeah, hi. I'm calling in, I've received this letter in the mail and it says that I can pay my credit payment online. or over the phone and just transfer the I, I don't know what it, I just don't know what it was talking about. And I just need someone to help explain it to me.",['InformIntent'],ExternalWireTransfer,banking
810,banking_0525,banking_0525_005,Customer,"well yeah, if I could just go ahead and make the payment now, that'd be perfect. And then I can just do the online account for next time.",['InformIntent'],InternalFundsTransfer,banking
811,banking_0526,banking_0526_005,Customer,"You know, Intel? maybe it's like along the same branch. Anyway, I am sorry, that was off subject. I got this letter and I'm trying to get money into another account. But I don't know how I'm supposed to do that because I don't have a branch near me. And it's like too much for my ATM. I. I don't know and I. And my mobile app's not working, so.",['InformIntent'],InternalFundsTransfer,banking
812,banking_0526,banking_0526_019,Customer,"Also, I'm wondering can you look up locations of banks? Like is Bank in Florida? Or or Texas maybe? Or even Arizona? Am I allowed to to get those addresses from you just so I know exactly where I need to go? Or if I need to like do all my banking online from there? Like what is the process of moving? Do I need to register at a new bank? Like I. I'm just trying to figure out where to go from here.",['InformIntent'],FindBranch,banking
813,banking_0527,banking_0527_001,Customer,This is Jennifer Johnston. I wanna know how I can put some money into my sister's account.,['InformIntent'],InternalFundsTransfer,banking
814,banking_0528,banking_0528_001,Customer,"Hi Bernard, my name is Karen Brown. I would like to dispute a transaction.",['InformIntent'],DisputeCharge,banking
815,banking_0529,banking_0529_001,Customer,Hi I'd like to update my phone number on my account. I'm just slow. I could you could help me?,['InformIntent'],UpdatePhoneNumber,banking
816,banking_0529,banking_0529_005,Customer,Where is the bank located here?,['InformIntent'],FindBranch,banking
817,banking_0529,banking_0529_007,Customer,Do they have any ATMs too?,['InformIntent'],FindATM,banking
818,banking_0529,banking_0529_055,Customer,Is there parking at the downtown bank?,['InformIntent'],GetBranchInfo,banking
819,banking_0530,banking_0530_001,Customer,yes hi my name is Jim. is when I call in do are your hours on the call-in is that like seven to seven or what are your call-in hours?,['InformIntent'],GetBranchHours,banking
820,banking_0530,banking_0530_003,Customer,OK. All right. Yeah. I I was just kinda curious. I'm really looking to find a branch near my home.,['InformIntent'],FindBranch,banking
821,banking_0530,banking_0530_007,Customer,OK. So that's. I need a yeah I was looking for the branch. So thank you. I got that as location. I'll check that out tomorrow. I also have I have I think my card my credit card was stolen. that I hold with your bank. Anyway I can't find it.,[],ReportLostStolenCard,banking
822,banking_0532,banking_0532_003,Customer,I'd like to I've never done this before but I'd like to do a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
823,banking_0532,banking_0532_028,Customer,Could you tell me what is I'm transferring I want to transfer a thousand dollars. Could you tell me what the balance of my checking account is before the transfer?,['InformIntent'],CheckAccountBalance,banking
824,banking_0533,banking_0533_001,Customer,Hi Daisy my name is Hank. I called earlier but it was way too loud in the pub and I couldn't hear a thing the previous agent was saying. I I need to update some information on my account. My phone number to be exact.,['InformIntent'],UpdateStreetAddress,banking
825,banking_0533,banking_0533_025,Customer,"no but I do have a question, could you tell me the address of the closest branch to me?",['InformIntent'],FindBranch,banking
826,banking_0533,banking_0533_031,Customer,Are the hours listed there?,['InformIntent'],GetBranchHours,banking
827,banking_0535,banking_0535_002,Customer,"Hi, Susan. this is Justine and I need to do a wire transfer to another company. To a company that I don't know if they're your customer or not but, I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
828,banking_0537,banking_0537_001,Customer,Hello this is Peter Davis. I lost my credit card last night.,['InformIntent'],ReportLostStolenCard,banking
829,banking_0537,banking_0537_017,Customer,What is the interest rate that I have on the card?,['InformIntent'],CheckAccountInterestRate,banking
830,banking_0538,banking_0538_001,Customer,"Hello, good afternoon Lucas. My name is Karen Albert And I would like to open an account with your bank. Kindly confirm the information required to do so.",['InformIntent'],OpenBankingAccount,banking
831,banking_0538,banking_0538_025,Customer,No that would not be all. I have se~. Viewed and signed the consent form. I have forwarded it to you. I would also love to do a bank transfer with the recently opened account. Please is that possible?,['InformIntent'],ExternalWireTransfer,banking
832,banking_0538,banking_0538_027,Customer,Yes that's fine. I'm already doing a transfer from my PayPal account to the to the new open account number. And I'm hopeful you'll get to credit a lot in the next thirty seconds. Then how long does it take for you to transfer from my account to an HSBC account?,['InformIntent'],AskAboutTransferTime,banking
833,banking_0539,banking_0539_009,Customer,I wanted to wire some money to a relative. Is that possible?,['InformIntent'],ExternalWireTransfer,banking
834,banking_0539,banking_0539_036,Customer,And did you want a update on my email?,[],UpdateEmail,banking
835,banking_0540,banking_0540_011,Customer,"Oh, no. Not with traffic the way it is midtown. hey what's the nearest branch?",['InformIntent'],FindBranch,banking
836,banking_0540,banking_0540_017,Customer,"no, no. That's fine. That's fine. how late are you guys open till?",['InformIntent'],GetBranchHours,banking
837,banking_0541,banking_0541_001,Customer,"Hi. I would like to transfer money from my checking to my son's checking, please.",['InformIntent'],InternalFundsTransfer,banking
838,banking_0541,banking_0541_060,Customer,yes. And you said how long would the transfer take?,['InformIntent'],AskAboutTransferTime,banking
839,banking_0542,banking_0542_021,Customer,"Yes, I would like to do a wire transfer to pay a bill.",['InformIntent'],ExternalWireTransfer,banking
840,banking_0543,banking_0543_001,Customer,"yeah, I just got a notice in the mail saying something is wrong with my account. I don't know why this sort of thing always always happen to me. can you please help me with this?",['InformIntent'],ReportNotice,banking
841,banking_0544,banking_0544_001,Customer,"Hi, yes ma'am I'm calling because cause I need to update some of my personal information.",['InformIntent'],UpdateEmail,banking
842,banking_0544,banking_0544_035,Customer,is is there any way that I can set up online banking and do this my self in the future without having to go,['InformIntent'],SetUpOnlineBanking,banking
843,banking_0544,banking_0544_039,Customer,"Come to think of it, I'm sorry I gave you the wrong phone number earlier. Can I update it to a new one?",['InformIntent'],UpdatePhoneNumber,banking
844,banking_0545,banking_0545_020,Customer,"sure. while I'm at it, would you mind if I check the balance of my checking account since I'm about to spend a whole lot of money? I actually lost this bet with my friend that Andrew. Andrew Custimore was going to win the boxing tournament, right? And it turns out, Mr. Custimore lost against Muhammad Bali. And so anyway, the since I'm the loser, I have to buy him a a nice steak dinner. So but anyway, I I'm I'm rambling. Sorry about that.",['InformIntent'],CheckAccountBalance,banking
845,banking_0547,banking_0547_011,Customer,"seven five three Dogwood Street, Phoenix, Arizona eight five oh oh three. that's the address I gave you, but I'd like to correct it if I may. And it's not Dogwood Street. It's Dogwood Road.",[],UpdateStreetAddress,banking
846,banking_0549,banking_0549_001,Customer,Yes I need to figure out how to open a new account.,['InformIntent'],OpenBankingAccount,banking
847,banking_0549,banking_0549_046,Customer,Well I also have a problem with my savings account. There's a charge on it that I don't recognize and I need to figure out what it was.,['InformIntent'],DisputeCharge,banking
848,banking_0549,banking_0549_062,Customer,OK. Can I go ahead and transfer the money out of my savings to the checking?,['InformIntent'],InternalFundsTransfer,banking
849,banking_0549,banking_0549_076,Customer,Sounds good. Can I go ahead and order a box of checks or do I need to wait for it to be open?,['InformIntent'],OrderChecks,banking
850,banking_0550,banking_0550_003,Customer,"Oh, I'm doing just fine. Thank you very much. The reason that I'm calling, my sister, she has been out of work. So, I was going to see if it would be possible for me to send some money from my checking account over to hers? She actually also banks with Intellibank,",['InformIntent'],InternalFundsTransfer,banking
851,banking_0551,banking_0551_001,Customer,Hello Jannah. I'm calling to check my account balance please. My sister was in town last week for her birthday and I think I may have written down the amount of her birthday gift wrong. I just want to make sure I have my account balance properly.,['InformIntent'],CheckAccountBalance,banking
852,banking_0551,banking_0551_033,Customer,OK and I could also could you also check the balance on my savings?,['InformIntent'],CheckAccountBalance,banking
853,banking_0552,banking_0552_001,Customer,yes. I have a problem with my Intel bank account. I would like to talk to someone in person about that please.,['InformIntent'],FindBranch,banking
854,banking_0553,banking_0553_030,Customer,"is there? you know, it's already four fifty-five. It's Friday and I have plans tomorrow is there another branch that's gonna be open past two on Saturday or is that all the hours in this area?",['InformIntent'],GetBranchHours,banking
855,banking_0554,banking_0554_001,Customer,"Yes. My name is mister Johnson and I'm trying to figure out a charge on my account that I don't know if I actually, I did it or authorized it.",['InformIntent'],DisputeCharge,banking
856,banking_0555,banking_0555_001,Customer,"Yes, can you tell me where an ATM is near me?",['InformIntent'],FindATM,banking
857,banking_0555,banking_0555_037,Customer,"Yes, can you tell me the limit that I can take out of the ATM?",['InformIntent'],GetWithdrawalLimit,banking
858,banking_0556,banking_0556_010,Customer,Yes I I have a disputes transaction.,[],DisputeCharge,banking
859,banking_0557,banking_0557_016,Customer,"I wanted to know how much I had in my account, balance.",['InformIntent'],CheckAccountBalance,banking
860,banking_0557,banking_0557_033,Customer,Yes. What about setting up another account?,['InformIntent'],OpenBankingAccount,banking
861,banking_0558,banking_0558_003,Customer,"Well, I was doing great actually, until the mail came. And I got my credit card statement in the mail, and I was looking it over. And there's a charge on here that I did not make.",['InformIntent'],DisputeCharge,banking
862,banking_0559,banking_0559_001,Customer,"yes, I'm calling you back. I called earlier. I got that information that I needed to update.",[],UpdatePhoneNumber,banking
863,banking_0560,banking_0560_003,Customer,OK. so last night me and my friends. We were coming out of the club. And we were going to my car in the parking lot and we were robbed at gun point. the the the person stole my wallet and got my credit card and and I I I even they took the keys. They didn't take my car but they took my key. Like I'm I'm just a mess. I don't know what to do right now.,[],ReportLostStolenCard,banking
864,banking_0561,banking_0561_001,Customer,"yeah, I'd like to close my account and transfer the money from the closed account to another one.",['InformIntent'],CloseBankAccount,banking
865,banking_0562,banking_0562_003,Customer,I'm doing great. I've been outside enjoying this weather most of the day. My name is Kim. I I actually am calling to dispute a charge on my account. on my checking account please.,['InformIntent'],DisputeCharge,banking
866,banking_0562,banking_0562_051,Customer,yes. I just wanted the account balance. For the checking,['InformIntent'],CheckAccountBalance,banking
867,banking_0563,banking_0563_001,Customer,"yeah, I think I would like to check the balance of my checking account.",['InformIntent'],CheckAccountBalance,banking
868,banking_0563,banking_0563_045,Customer,can you tell me what hours and days that most branches are open?,['InformIntent'],GetBranchHours,banking
869,banking_0564,banking_0564_007,Customer,All right. I need to make a transfer from my savings to my checking.,['InformIntent'],InternalFundsTransfer,banking
870,banking_0565,banking_0565_041,Customer,yeah what time does the branch close?,['InformIntent'],GetBranchHours,banking
871,banking_0567,banking_0567_003,Customer,I would like to transfer some money from my savings into my checking account. I'm gonna take out my girlfriend. For fun night out.,['InformIntent'],InternalFundsTransfer,banking
872,banking_0567,banking_0567_018,Customer,"Yes. Would you mind telling me real quick, what the what y'all the hours are for the Intelligence Bank?",['InformIntent'],GetBranchHours,banking
873,banking_0568,banking_0568_025,Customer,"Yes, please. And do these ATM locations accept cash deposits? As well?",['InformIntent'],AskAboutCashDeposits,banking
874,banking_0570,banking_0570_013,Customer,well first I want to update my email information on my account.,['InformIntent'],UpdateEmail,banking
875,banking_0570,banking_0570_028,Customer,I I wanna know the nearest branch location near me.,['InformIntent'],FindBranch,banking
876,banking_0572,banking_0572_001,Customer,Hi Alexis. I have trouble today. And I need to change my address.,['InformIntent'],UpdateStreetAddress,banking
877,banking_0573,banking_0573_008,Customer,Exactly. I have a problem transferring.,[],ExternalWireTransfer,banking
878,banking_0573,banking_0573_014,Customer,"Wow, wow wow. So so what can be done? Could you help me with it? I need to do this transfer. It's very important.",[],InternalFundsTransfer,banking
879,banking_0573,banking_0573_019,Customer,Yeah that will fine because I know that the checkings account. I don't have enough to do that transaction. So if that can be done that'd be wonderful. Could you help me with it?,['InformIntent'],InternalFundsTransfer,banking
880,banking_0573,banking_0573_047,Customer,"How about the checkings account now, what do I have in it?",['InformIntent'],CheckAccountBalance,banking
881,banking_0574,banking_0574_001,Customer,"Yeah, I need to find a new branch to bank at.",['InformIntent'],FindBranch,banking
882,banking_0574,banking_0574_035,Customer,"OK, that's actually a lot closer. can you tell me, does it have a drive through?",['InformIntent'],GetBranchInfo,banking
883,banking_0575,banking_0575_056,Customer,Yes. Can I update my personal information?,['InformIntent'],UpdateEmail,banking
884,banking_0576,banking_0576_005,Customer,"I could do that but I was actually hoping I could transfer money from my wife's account. I want her to pick a tire up on her way home from work so, just so I could swap it out.",['InformIntent'],InternalFundsTransfer,banking
885,banking_0577,banking_0577_005,Customer,we need to transfer some money internationally.,['InformIntent'],ExternalWireTransfer,banking
886,banking_0577,banking_0577_075,Customer,No. Actually can you let me know please give me the balance of on my checking account?,['InformIntent'],CheckAccountBalance,banking
887,banking_0578,banking_0578_039,Customer,Going to affect my credit score though?,[],AskAboutCreditScore,banking
888,banking_0579,banking_0579_004,Customer,"I am calling cuz I need some help, please. I am trying to open up a new account .",['InformIntent'],OpenBankingAccount,banking
889,banking_0580,banking_0580_001,Customer,hi Rose my name is Kim. I need some help please I am trying to close my savings account that I have with you guys.,['InformIntent'],CloseBankAccount,banking
890,banking_0580,banking_0580_040,Customer,no I actually do want to transfer some money to my mother's account she has an account with you guys.,['InformIntent'],InternalFundsTransfer,banking
891,banking_0581,banking_0581_001,Customer,"yes hi. I need to on my account, update my email address.",['InformIntent'],UpdateEmail,banking
892,banking_0584,banking_0584_005,Customer,Right right. Need the gas pedal. Hit well I need your help please finding an ATM. my phone is is actually dead and I need some help finding the ATM. I have a ZIP code here. I'm not too far from home but the the ZIP code is one nine one two seven.,['InformIntent'],FindATM,banking
893,banking_0584,banking_0584_025,Customer,no but while I have you I was gonna go into a branch to open up a savings account and I figure I might as well do it while I have you if that's OK. couple of minutes.,[],OpenBankingAccount,banking
894,banking_0584,banking_0584_043,Customer,Oh OK. if it's possible I'd like to update that to my current address.,['InformIntent'],UpdateStreetAddress,banking
895,banking_0585,banking_0585_001,Customer,yes I'm a customer with you guys and I have I have multiple accounts but I'm calling to dispute a charge on my credit card. can someone help me over the phone with that?,['InformIntent'],DisputeCharge,banking
896,banking_0586,banking_0586_001,Customer,"Yes Jerry, I lost the keys to my lock box. But I I'll come in another day to take care of that. I'm really calling because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
897,banking_0586,banking_0586_050,Customer,"OK, that is great. That's great. Well, would would you mind telling me what my savings account balance is?",['InformIntent'],CheckAccountBalance,banking
898,banking_0586,banking_0586_056,Customer,OK. Two hundred six dollars and fifty-three cents. OK. Thank you for that and up would also like to make a wire transfer if I could.,['InformIntent'],ExternalWireTransfer,banking
899,banking_0587,banking_0587_001,Customer,"Yes, my name is Wilbur Johnson, and I'm trying to find my check account. And also the newest branch.",['InformIntent'],FindBranch,banking
900,banking_0587,banking_0587_014,Customer,I just wanted to know my balance.,['InformIntent'],CheckAccountBalance,banking
901,banking_0588,banking_0588_001,Customer,"yes, my name is Toby Barlow. B A R L O W. And my date of birth is August twelfth nineteen seventy-five and I live at eight five zero five Strawberry Street. Oklahoma seven two three nine six. and I need to check my account balance please. I I'm gonna try to buy some four wheeler tires and I need to know if I got enough money in my bank to do that.",['InformIntent'],CheckAccountBalance,banking
902,banking_0588,banking_0588_009,Customer,Ooh that's not gonna be enough I don't think to buy those four wheeler tires Can you transfer money from my well lemme lemme check my savings account balance.,['InformIntent'],CheckAccountBalance,banking
903,banking_0588,banking_0588_011,Customer,OK. can you transfer five hundred dollars from my savings account to my checking account? That should be enough to buy those tires.,['InformIntent'],InternalFundsTransfer,banking
904,banking_0590,banking_0590_001,Customer,"Hi. Yes, I need to report a card lost.",['InformIntent'],ReportLostStolenCard,banking
905,banking_0590,banking_0590_050,Customer,"Yes, please. and while you're at it I'm just curious on how long it will take to do this because I really have somewhere else to be and after you do it when will I be receiving my card?",['InformIntent'],AskAboutCardArrival,banking
906,banking_0591,banking_0591_001,Customer,"Yes, hi. I'm calling in. My I wanna dispute some charges on my credit card account.",['InformIntent'],DisputeCharge,banking
907,banking_0594,banking_0594_001,Customer,Yes. I'm looking for the branch banks' locations. Where you have the banks located at that's closest to my house.,['InformIntent'],FindBranch,banking
908,banking_0594,banking_0594_013,Customer,OK. Great. Thank you. Now I need to know I need the hours of the locations for each one of those if you don't mind giving those to me?,['InformIntent'],GetBranchHours,banking
909,banking_0594,banking_0594_020,Customer,OK. Do you have a close ATM location that I can go to that right off that you can think of or that you've got in your computer?,['InformIntent'],FindATM,banking
910,banking_0594,banking_0594_026,Customer,"Yes, can you check on my bank balance for me if you don't mind?",['InformIntent'],CheckAccountBalance,banking
911,banking_0595,banking_0595_001,Customer,"This Peter Davis, and I have a problem that somebody took money from my bank. fifty-two fifty from Tom's Grocery shop. And I never did that purchase.",['InformIntent'],DisputeCharge,banking
912,banking_0596,banking_0596_001,Customer,"Hi, this is Laura Winters. I was trying to pay some bills, and some went through but the rest didn't. And I know I double checked all the numbers and the information was correct and it was. What's going on?",['InformIntent'],ExternalWireTransfer,banking
913,banking_0596,banking_0596_015,Customer,"Oh, yes a checking account would be very helpful.",[],OpenBankingAccount,banking
914,banking_0597,banking_0597_001,Customer,Hi my name is Helen Clark. I'm calling because well I'm. I wanted to transfer some money from my. One of my accounts to the other.,['InformIntent'],InternalFundsTransfer,banking
915,banking_0598,banking_0598_001,Customer,"Yes, hi. My name is Wu, and I'm calling in. I'm traveling from work, and I just. I'm trying to find an ATM , so I can pull out some cash. And they just They gave us our per diem which is fine but, we per diem has to be used from work. And I smoke, unfortunately, and I really need a pack of cigarettes, so I'd really like to get me some cash It's cuz they got a they got a cigarette machine over here at the hotel I'm staying at and I'd really like to use some cash to get it. But I don't know where there's any ATMs at.",['InformIntent'],FindATM,banking
916,banking_0599,banking_0599_031,Customer,"Sure. and in the meantime, I'd also like to go ahead and close my savings account please.",['InformIntent'],CloseBankAccount,banking
917,banking_0600,banking_0600_003,Customer,I'm doing great thank you. I was actually calling to see if I could transfer some money from my savings account into my checking account.,['InformIntent'],InternalFundsTransfer,banking
918,banking_0600,banking_0600_019,Customer,"Sure absolutely. It is two six one nine eight two four seven eight. And after you get that transferred, could I check the the available balances in both. Or I guess the new balances for both of those accounts?",['InformIntent'],CheckAccountBalance,banking
919,banking_0601,banking_0601_001,Customer,"Hi, Tony. My name is Martin Lauren. And I would like to open an account with Intellibank.",['InformIntent'],OpenBankingAccount,banking
920,banking_0602,banking_0602_003,Customer,I would like to man an internal transfer.,['InformIntent'],InternalFundsTransfer,banking
921,banking_0602,banking_0602_034,Customer,yes. can you tell me what my remaining balance is on my checking account.,['InformIntent'],CheckAccountBalance,banking
922,banking_0603,banking_0603_003,Customer,"Hi. Yeah. So I was just trying to, check my checking account balance. I wanted to see, what amount I had.",['InformIntent'],CheckAccountBalance,banking
923,banking_0603,banking_0603_031,Customer,"No. That's OK. it should hit in, in a couple of days. But since I do have you on the phone. Could you tell me my, my second savings account balance in there? I don't think it's much. But I think, yeah, I'm not too sure how much I have in there. Can you just remind me really quick what's the savings account?",['InformIntent'],CheckAccountBalance,banking
924,banking_0603,banking_0603_037,Customer,"go. You know what, go ahead and just tell me the regular savings account balance. I mean might as well since I have you on the phone, and I'm writing this down. I already got the checking. And I got the second savings, and what's the amount for the first the savings account",['InformIntent'],CheckAccountBalance,banking
925,banking_0604,banking_0604_001,Customer,yes. I'm trying to find out if there's an ATM close to me somewhere?,['InformIntent'],FindATM,banking
926,banking_0605,banking_0605_005,Customer,I wanted to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
927,banking_0605,banking_0605_096,Customer,I'd like to credit cards.,[],OpenCreditCard,banking
928,banking_0607,banking_0607_009,Customer,"Well, Rose I am, actually, looking for an ATM near me. I am out and about and I am having horrible cellphone coverage today so I'm trying to find an ATM actually not too far from where I am at home. but the one I used to go closed so I need some help finding another ATM.",['InformIntent'],FindATM,banking
929,banking_0607,banking_0607_025,Customer,and I'd also like to know the lobby hours of the the locations that you find. Lobby and ATM hours.,['InformIntent'],GetBranchHours,banking
930,banking_0608,banking_0608_008,Customer,"So I was just thinking. I was thinking back to when I was a kid and you know like I said fourth of July is coming up this weekend. And we all know once fourth of July hits, Christmas is around the corner. And when I was a kid my my aunt and my everybody in my family, my mom and everybody but my aunt would organize it every year. She used to call it, it was she would set up Christmas club accounts for us. I wanna get. I wanna set up I don't know if they still call it that or whatever, but I want to set up an account and this way every week, I can just you know go and transfer money from from my one account to this new account. This way I have money come you know which I'll probably wait till the last minute to do my Christmas shopping. So this way I can get you know my wife and my kids and my you know I have grandkids. I can be ahead of the curve financially and ready to make all those nice purchases.",['InformIntent'],OpenBankingAccount,banking
931,banking_0609,banking_0609_001,Customer,hi Pat. my name is Suzy Bowen. And I'm calling today because well me and my fiance we are moving to Italy and I need to close my account.,['InformIntent'],CloseBankAccount,banking
932,banking_0609,banking_0609_018,Customer,oh oh before we do that I do need to ask you. What's that balance right now?,['InformIntent'],CheckAccountBalance,banking
933,banking_0609,banking_0609_024,Customer,five hundred and then we're gonna transfer the rest to my new joint account.,[],ExternalWireTransfer,banking
934,banking_0610,banking_0610_005,Customer,"Yeah, I don't know I got horrible reception in this area Yeah I was calling to report that my card lost or stolen.",['InformIntent'],ReportLostStolenCard,banking
935,banking_0610,banking_0610_026,Customer,what's last transaction I had?,['InformIntent'],CheckTransactionHistory,banking
936,banking_0612,banking_0612_001,Customer,"Hi Wes. I was just calling because I found a transaction in my checking account this morning. It shows that I spent about seventeen ninety-five last night, but I I didn't use my card anywhere.",['InformIntent'],DisputeCharge,banking
937,banking_0613,banking_0613_003,Customer,Yes I like to make a transfer to a different account. I think having just one account to pay all the bills is somehow is is somehow too much because sometimes I feel like I forget I forget some details or I overpay so I like to break down the accounts to see how many bills I'm paying and where where exactly the the money's going to.,['InformIntent'],InternalFundsTransfer,banking
938,banking_0614,banking_0614_001,Customer,Hi. My name is Ashley and I wanted some information on opening a new account.,['InformIntent'],OpenBankingAccount,banking
939,banking_0615,banking_0615_007,Customer,"OK, Mike. I have been trying to send my friend some money for days now. It just won't go through. Can you help?",['InformIntent'],ExternalWireTransfer,banking
940,banking_0616,banking_0616_001,Customer,"yes, my car payment is going to post, and I'm not sure that there's enough money in there to account for that. So I don't want it to bounce, or whatever.",['InformIntent'],CheckAccountBalance,banking
941,banking_0618,banking_0618_001,Customer,"Hi, Vicky. My name's Nate. I'd like to do a money transfer from my Intellibank checking account into my account at my credit union, credit union.",['InformIntent'],ExternalWireTransfer,banking
942,banking_0619,banking_0619_001,Customer,"Hi Rose. My name is Kim. I have a question, please. I actually need to make an internal transfer from my account to my mom's account.",['InformIntent'],InternalFundsTransfer,banking
943,banking_0620,banking_0620_001,Customer,Yes I need to find a branch near me.,['InformIntent'],FindBranch,banking
944,banking_0621,banking_0621_001,Customer,Yes. I'm calling to see about an account.,['InformIntent'],OpenBankingAccount,banking
945,banking_0622,banking_0622_031,Customer,So yes let's check the balance and while you're doing it please take a look to see if there's any indication or notice on in of some sort of issue. Whatever.,['InformIntent'],CheckAccountBalance,banking
946,banking_0625,banking_0625_038,Customer,Yes actually. What's the maximum daily limit I can withdraw from an ATM.,['InformIntent'],GetWithdrawalLimit,banking
947,banking_0626,banking_0626_005,Customer,"I would like to check my checking account balance, please.",['InformIntent'],CheckAccountBalance,banking
948,banking_0626,banking_0626_030,Customer,I need to report it as lost.,['InformIntent'],ReportLostStolenCard,banking
949,banking_0626,banking_0626_048,Customer,What'll I need to do to cancel the card and get a new one?,['InformIntent'],RequestNewCard,banking
950,banking_0627,banking_0627_003,Customer,my sister needs some cash in her account.,['InformIntent'],InternalFundsTransfer,banking
951,banking_0627,banking_0627_063,Customer,"no, if possible, could I update my email with you? That's an old one.",['InformIntent'],UpdateEmail,banking
952,banking_0628,banking_0628_007,Customer,I want to put money into his account.,['InformIntent'],InternalFundsTransfer,banking
953,banking_0628,banking_0628_019,Customer,Hey before we do the transfer could you tell me where the nearest branch is?,['InformIntent'],FindBranch,banking
954,banking_0628,banking_0628_021,Customer,and also the hours please.,['InformIntent'],GetBranchHours,banking
955,banking_0629,banking_0629_003,Customer,Sure. Don't worry about my account. I just received some information on a document that needs to be provided. I honestly don't understand what this is for or what it's about.,[],ReportNotice,banking
956,banking_0629,banking_0629_011,Customer,OK. Where is your Intellicheck bank located?,['InformIntent'],FindBranch,banking
957,banking_0630,banking_0630_001,Customer,Hello. I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,banking
958,banking_0630,banking_0630_010,Customer,"But it's very beautiful. First, OK first can I have a location of an ATM near me, please?",['InformIntent'],FindATM,banking
959,banking_0631,banking_0631_001,Customer,yes hello. I need to make a wire transfer please.,['InformIntent'],ExternalWireTransfer,banking
960,banking_0633,banking_0633_001,Customer,"Hi, Rose. My name is Kim. I have. I need to update actually my telephone number on my account and I was wondering if I could do that with you?",['InformIntent'],UpdatePhoneNumber,banking
961,banking_0633,banking_0633_007,Customer,"well, I'm trying to update my phone number, but I actually do need to check my my account.",['InformIntent'],CheckAccountBalance,banking
962,banking_0634,banking_0634_001,Customer,"yes. I need to, to I, I need my septic tank pumped out. And I need to know if I've got enough money.",['InformIntent'],CheckAccountBalance,banking
963,banking_0635,banking_0635_005,Customer,I wanna dispute a charge on my credit card.,['InformIntent'],DisputeCharge,banking
964,banking_0636,banking_0636_001,Customer,"hi Josie, I need to make a wire transfer as soon as possible, and could you tell me if when or when this wire transfer will occur once it's initiated?",['InformIntent'],ExternalWireTransfer,banking
965,banking_0637,banking_0637_001,Customer,"yeah. Something's going on with my checking account. I'm looking at my statement, and I've got a charge for sixty-seven dollars and eight cents don't know what's going on with it.",['InformIntent'],DisputeCharge,banking
966,banking_0638,banking_0638_028,Customer,All right. Can I go ahead and check my savings account also?,['InformIntent'],CheckAccountBalance,banking
967,banking_0640,banking_0640_001,Customer,Hi. Yeah. I thought you were called Intel Bank but whatever. I need to make a transfer wire or whatever it's called.,['InformIntent'],ExternalWireTransfer,banking
968,banking_0642,banking_0642_001,Customer,yes this is Dan Thomas and I need to close my savings account.,['InformIntent'],CloseBankAccount,banking
969,banking_0642,banking_0642_002,Customer,And then I need to transfer the remaining funds of my savings account to a checking account.,['InformIntent'],InternalFundsTransfer,banking
970,banking_0645,banking_0645_001,Customer,"Hi, I'd like to my account balance.",['InformIntent'],CheckAccountBalance,banking
971,banking_0645,banking_0645_015,Customer,can I also check my savings?,['InformIntent'],CheckAccountBalance,banking
972,banking_0647,banking_0647_002,Customer,"Hi, I'm in town and I need to take out some money out of the bank.",['InformIntent'],FindATM,banking
973,banking_0647,banking_0647_022,Customer,I. One of the questions I have. Is there a daily withdrawal limit?,['InformIntent'],GetWithdrawalLimit,banking
974,banking_0648,banking_0648_001,Customer,I I I need to check the balance on my account.,['InformIntent'],CheckAccountBalance,banking
975,banking_0648,banking_0648_034,Customer,"That's so bad. OK, I'll need to transfer. Let me transfer twenty thousand over to my savings from my checking.",['InformIntent'],InternalFundsTransfer,banking
976,banking_0649,banking_0649_001,Customer,All right Francine this is this is Jason Smith. I have an I have a savings account with y'all and a checking account I'm not totally sure how much is in the checking account. point is I am looking to I'm looking to close my accounts today.,['InformIntent'],CloseBankAccount,banking
977,banking_0650,banking_0650_001,Customer,"Hi Becky, my name is Raoul. I'm calling because I wanted to move money from my savings to my checking account.",['InformIntent'],InternalFundsTransfer,banking
978,banking_0652,banking_0652_028,Customer,Yes I need to check my savings account.,[],CheckAccountBalance,banking
979,banking_0653,banking_0653_032,Customer,"Oh can, when we're done with that, can I check the balance on my savings I just want to make sure that kinda running low on funds and I want to make sure that I'm good until my next paycheck.",['InformIntent'],CheckAccountBalance,banking
980,banking_0654,banking_0654_001,Customer,I lost my card.,['InformIntent'],ReportLostStolenCard,banking
981,banking_0655,banking_0655_001,Customer,yes. Hey Michael. I'm I was interested in opening up another checking account with y'all.,['InformIntent'],OpenBankingAccount,banking
982,banking_0655,banking_0655_003,Customer,if possible. I mean I was just kinda curious. Can we just go ahead and fund it with some of the money I have in another account with y'all?,['InformIntent'],InternalFundsTransfer,banking
983,banking_0656,banking_0656_001,Customer,Oh my goodness . I've gotta get to the store today before they close. But before I get there I gotta check something on my Intellibank account and I think I should do that in person. Do you think you can help me with that?,[],FindBranch,banking
984,banking_0657,banking_0657_004,Customer,I am. Well I'm actually trying to find an ATM. I I'm outta town and have been trying to look on my phone for the past like ten minutes and I am getting zero service. It and loading and loading. I don't know what's going on so I was wondering if you could help me with that?,['InformIntent'],FindATM,banking
985,banking_0657,banking_0657_025,Customer,Can you tell me what the daily withdrawal limit is for for the ATMs?,['InformIntent'],GetWithdrawalLimit,banking
986,banking_0657,banking_0657_027,Customer,OK. OK great and let me see here. Oh yeah I was gonna ask you since I can't get online and check my check my account. Can I check my account balance with you as well?,['InformIntent'],CheckAccountBalance,banking
987,banking_0658,banking_0658_001,Customer,"Yes, Samantha. I just need to make a transfer from my savings to my checking.",['InformIntent'],InternalFundsTransfer,banking
988,banking_0659,banking_0659_002,Customer,hi Susan. I I got a problem with a guy on on my credit card.,[],DisputeCharge,banking
989,banking_0660,banking_0660_008,Customer,I would like to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
990,banking_0661,banking_0661_005,Customer,I'm trying to find a ATM near me.,['InformIntent'],FindATM,banking
991,banking_0662,banking_0662_001,Customer,yes. Hi I'm calling because I lost my card.,['InformIntent'],ReportLostStolenCard,banking
992,banking_0663,banking_0663_001,Customer,"Hi, yes I am calling because I need to close my account and transfer all to my funds to a different account. That is a bank not with you. This is the third time I've called to fix this problem.",['InformIntent'],CloseBankAccount,banking
993,banking_0664,banking_0664_020,Customer,I want to open up a. A new account.,[],OpenBankingAccount,banking
994,banking_0664,banking_0664_051,Customer,"Yeah, I'm a go ahead and put about three hundred in there to get it started and there.",[],InternalFundsTransfer,banking
995,banking_0665,banking_0665_001,Customer,"Hi, yes, I'm calling because I'm interested in doing an internal transfer.",['InformIntent'],InternalFundsTransfer,banking
996,banking_0665,banking_0665_037,Customer,"Yes, I like to stop in just to use your ATM walk-in services I but I can't find the nearest location that's near my house. Can you help me with that, please?",['InformIntent'],FindATM,banking
997,banking_0665,banking_0665_066,Customer,"OK. OK, now let's just say that I was going to visit your branch after hours. Is there a way I can access your ATM machine on the is your ATM machine going to be accessible?",['InformIntent'],GetBranchHours,banking
998,banking_0666,banking_0666_001,Customer,"Oh! Yes, I wanna check my account. no, never mind. what do I do about a a stolen card? I let my friend borrow it and she never returned it.",['InformIntent'],ReportLostStolenCard,banking
999,banking_0667,banking_0667_049,Customer,I was gonna I was gonna stupid can you because you know you see the cameras checking out so I I mean it's gonna prove that it was not me. So to do to dispute this,['InformIntent'],DisputeCharge,banking
1000,banking_0668,banking_0668_009,Customer,I'd like for you to check my account balance.,['InformIntent'],CheckAccountBalance,banking
1001,banking_0669,banking_0669_001,Customer,"Hi, I'm calling in to report that my account has been stolen.",['InformIntent'],ReportLostStolenCard,banking
1002,banking_0670,banking_0670_025,Customer,OK and what time do they close?,['InformIntent'],GetBranchHours,banking
1003,banking_0671,banking_0671_001,Customer,"yes. Hello. I need to make a transfer from my savings account to my checking account, please.",['InformIntent'],InternalFundsTransfer,banking
1004,banking_0673,banking_0673_001,Customer,Oh yes! Good afternoon darling. I was calling to see if you guys can update my personal information.,['InformIntent'],UpdateStreetAddress,banking
1005,banking_0674,banking_0674_008,Customer,I need to make some transfers between my saving and my checking account today.,['InformIntent'],InternalFundsTransfer,banking
1006,banking_0674,banking_0674_036,Customer,actually Can you tell me cuz I'll know which one is the saving account obviously. Can you then give me the balance before we do anything please first?,['InformIntent'],CheckAccountBalance,banking
1007,banking_0674,banking_0674_065,Customer,Oh I'm sure that there wasn't any fee between my two bank,['InformIntent'],AskAboutTransferFees,banking
1008,banking_0675,banking_0675_003,Customer,I'm OK thank you. The reason that I'm calling is the brick and border location that I always go to it is actually closed for some reason. Do you know anything about that?,['InformIntent'],GetBranchInfo,banking
1009,banking_0675,banking_0675_031,Customer,All right great thank you. do you know by any chance happen to know what days and what times they are open?,['InformIntent'],GetBranchHours,banking
1010,banking_0676,banking_0676_001,Customer,Someone. I lost my credit card or someone stole it and I need to talk to somebody.,['InformIntent'],ReportLostStolenCard,banking
1011,banking_0676,banking_0676_031,Customer,"So, can you tell if the Dollar Tree was the last charge on the card? Hopefully nobody else has been using it.",['InformIntent'],CheckTransactionHistory,banking
1012,banking_0676,banking_0676_039,Customer,"Will you cancel that charge, too? I won't get charged for that, will I?",['InformIntent'],DisputeCharge,banking
1013,banking_0677,banking_0677_001,Customer,"yeah, I got this letter in the mail and it says something about a my checking account has overdrawn. And I want to know what that's about?",['InformIntent'],ReportNotice,banking
1014,banking_0677,banking_0677_028,Customer,"Well that's an option, if you could give me the link and I could go to it and set it up maybe.",['InformIntent'],SetUpOnlineBanking,banking
1015,banking_0678,banking_0678_019,Customer,"I have a problem with my account. I'm looking, I bought a rug nineteen ninety-nine but on my bank statement it's saying twenty ninety-nine and I'm just wondering why. Did somebody, you know, put it in wrong or what because it it's not twenty ninety-nine. It's nineteen ninety-nine.",['InformIntent'],DisputeCharge,banking
1016,banking_0679,banking_0679_003,Customer,Yeah I need to know what your ATM withdrawal limits are for the day.,['InformIntent'],GetWithdrawalLimit,banking
1017,banking_0679,banking_0679_005,Customer,"OK, what's your typical ATM withdrawal fees?",['InformIntent'],AskAboutATMFees,banking
1018,banking_0679,banking_0679_009,Customer,OK and it looks like it's from a different bank. is there a nearby ATM? I can give you the address of the place.,['InformIntent'],FindATM,banking
1019,banking_0679,banking_0679_021,Customer,"no, it. Wait, is there a local branch nearby? Just in case I need to withdraw money over the limit.",['InformIntent'],FindBranch,banking
1020,banking_0679,banking_0679_025,Customer,"Oh, OK. What's your hours?",['InformIntent'],GetBranchHours,banking
1021,banking_0680,banking_0680_001,Customer,"Hey, Tabitha. How you doing? Please help me because I I need an ATM that I'm not gonna be charged fees for. And I'm like, you would think Google can help. But it can't help.",['InformIntent'],FindATM,banking
1022,banking_0682,banking_0682_001,Customer,"Yes, my name is Sean Johnson and I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1023,banking_0684,banking_0684_001,Customer,Hi Daisy. My name is George. I'm new to the area and have yet to open a local account. can I open an account today with you over the phone?,['InformIntent'],OpenBankingAccount,banking
1024,banking_0685,banking_0685_001,Customer,"I'm not exactly sure what I need to do, but I don't know where my card is.",['InformIntent'],ReportLostStolenCard,banking
1025,banking_0685,banking_0685_046,Customer,"I mean, if you can tell me the nearest branch to me, I m~, mostly go to ATMs, and I know where there's a really close ATM, but there's not a ban~, an actual bank with it.",[],FindBranch,banking
1026,banking_0686,banking_0686_001,Customer,"Hi, Marie. I'm hoping you can help me get some info on where I can find a Intellibank branch near me. I haven't lived here long and don't know the area.",['InformIntent'],FindBranch,banking
1027,banking_0686,banking_0686_011,Customer,"yeah, that's right. Oh also what are the hours at your customer service place where you are?",['InformIntent'],GetBranchHours,banking
1028,banking_0687,banking_0687_001,Customer,yes. I just moved from out of town. could you help me with some local ATM machines please?,['InformIntent'],FindATM,banking
1029,banking_0688,banking_0688_009,Customer,"Yes, I want to transfer my checking into my savings.",['InformIntent'],InternalFundsTransfer,banking
1030,banking_0689,banking_0689_001,Customer,yes I need to make a wire transfer. Can you help me with that?,['InformIntent'],ExternalWireTransfer,banking
1031,banking_0690,banking_0690_001,Customer,Hi yes. I was calling today to see if you can help me find a branch location near my place of residence.,['InformIntent'],FindBranch,banking
1032,banking_0690,banking_0690_015,Customer,You know what I do apologize but that's not gonna work for me I need something that might be open a little later and maybe a little bit closer to my house. So can you just please help me find an ATM?,['InformIntent'],FindATM,banking
1033,banking_0690,banking_0690_022,Customer,Well I do wanna make a cash deposit cuz that's one of the questions I was ask you if they do allow cash up to what amount can I actually deposit in an ATM?,['InformIntent'],AskAboutCashDeposits,banking
1034,banking_0692,banking_0692_001,Customer,Hello my name is Darryl Walker. I need some addresses of local branches. I need to make changes to my account.,['InformIntent'],FindBranch,banking
1035,banking_0692,banking_0692_003,Customer,Could you also tell me if they have any ATM machines inside or outside?,['InformIntent'],GetBranchInfo,banking
1036,banking_0693,banking_0693_001,Customer,"Hi Daisy, I need to pay some bills, so I'd like to transfer some money.",['InformIntent'],ExternalWireTransfer,banking
1037,banking_0693,banking_0693_039,Customer,Yes actually. Could you help me update my email address?,['InformIntent'],UpdateEmail,banking
1038,banking_0693,banking_0693_052,Customer,Yeah could you really quickly just repeat my final checking account balance?,['InformIntent'],CheckAccountBalance,banking
1039,banking_0694,banking_0694_001,Customer,"Hi, this is John Smith. I'm calling to check on my bank account. my balance in my checking account.",['InformIntent'],CheckAccountBalance,banking
1040,banking_0695,banking_0695_001,Customer,"Hello, this Peter Davis calling. I wanna do a wire transfer .",['InformIntent'],ExternalWireTransfer,banking
1041,banking_0695,banking_0695_090,Customer,I'm looking for nearest bank branch.,['InformIntent'],FindBranch,banking
1042,banking_0698,banking_0698_001,Customer,Yes I need to transfer some money to my mom's bank account.,['InformIntent'],ExternalWireTransfer,banking
1043,banking_0698,banking_0698_050,Customer,I'm also having a problem with my savings accounts there's a transfer I don't recognize.,['InformIntent'],DisputeCharge,banking
1044,banking_0699,banking_0699_001,Customer,"Yes, I need to close an account and trying to that balance.",['InformIntent'],CloseBankAccount,banking
1045,banking_0699,banking_0699_020,Customer,could you possibly transfer that balance to a new account at a new bank for me?,['InformIntent'],ExternalWireTransfer,banking
1046,banking_0700,banking_0700_048,Customer,"Well, I was just wondering what my total balance is now on my savings account.",['InformIntent'],CheckAccountBalance,banking
1047,banking_0700,banking_0700_058,Customer,"Oh, OK. I can make a withdrawal. That sounds good, but I'm old and I don't know if I'm gonna be able to make it to this place to withdrawal in time. What are your hours of operation?",['InformIntent'],GetBranchHours,banking
1048,banking_0701,banking_0701_003,Customer,"I'm doing pretty good. I need some help please. I need to transfer some money to my brother's account. he also has account with you all as well. So it's you know, within the same bank.",['InformIntent'],ExternalWireTransfer,banking
1049,banking_0701,banking_0701_029,Customer,"well, do you think that maybe you could help find me an ATM over near where he lives. I'll just ride over there and take out the cash and give it to him instead of trying to transfer it to his account. and I'll probably end up finding that paper when I come back from doing all that.",['InformIntent'],FindATM,banking
1050,banking_0702,banking_0702_001,Customer,Hello. I got this notice in the mail regarding problem with my account. And not quite understanding what it's what it's for and just wondering if you can help me with it and any info would be great.,['InformIntent'],ReportNotice,banking
1051,banking_0702,banking_0702_021,Customer,yes please. I really appreciate it. it's a possibility of maybe transferring it to another account.,[],ExternalWireTransfer,banking
1052,banking_0703,banking_0703_001,Customer,yes. I'm calling because I need to find a branch in my location.,['InformIntent'],FindBranch,banking
1053,banking_0703,banking_0703_025,Customer,"Also, I would like to move money from one account to the other. I am planning a a trip to the park and I would like a view of the city. How you even been to Great. Have you ever been to Great Yellow Park?",['InformIntent'],InternalFundsTransfer,banking
1054,banking_0704,banking_0704_001,Customer,Yes ma'am. gotta make a road trip back up to Michigan. sister-in-law is in a hospital and so I'm just trying to find out possible ways I can get some money if I need it while I'm up there.,['InformIntent'],FindATM,banking
1055,banking_0704,banking_0704_051,Customer,not that I know of. is there like a daily limit as far as what we can withdraw?,['InformIntent'],GetWithdrawalLimit,banking
1056,banking_0705,banking_0705_001,Customer,"Yeah, my name is Bill Jones and I wanna make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1057,banking_0705,banking_0705_002,Customer,I received a notice about a rate increase but I was told by another agent this wouldn't happen until next year.,['InformIntent'],ReportNotice,banking
1058,banking_0706,banking_0706_003,Customer,I want to update my billing address.,['InformIntent'],UpdateStreetAddress,banking
1059,banking_0706,banking_0706_044,Customer,"Yeah. Please, can you help me to check my account balance?",['InformIntent'],CheckAccountBalance,banking
1060,banking_0706,banking_0706_057,Customer,"Yeah, I'd like to to change my credit card. Can you do that immediately?",['InformIntent'],OpenCreditCard,banking
1061,banking_0707,banking_0707_015,Customer,Yes. I would like to find the nearest Intel ATM please.,['InformIntent'],FindATM,banking
1062,banking_0707,banking_0707_031,Customer,Yes. I would like to find out how much my withdrawal limit is. Since I am in Vegas I will be doing some gambling.,['InformIntent'],GetWithdrawalLimit,banking
1063,banking_0707,banking_0707_037,Customer,Oh yes and how much is my balance?,['InformIntent'],CheckAccountBalance,banking
1064,banking_0707,banking_0707_056,Customer,"If I let's say happen not spend too much money, do the ATMs take cash deposits back?",['InformIntent'],AskAboutCashDeposits,banking
1065,banking_0708,banking_0708_001,Customer,I have an account that I'm not sure what to do with. I think I wanna cancel it.,['InformIntent'],CloseBankAccount,banking
1066,banking_0708,banking_0708_021,Customer,"OK. Seven one three eight, seven one three zero one one two three is the savings account I want to canbye bye. And can you tell me how much is in that account?",['InformIntent'],CheckAccountBalance,banking
1067,banking_0709,banking_0709_027,Customer,"Yeah please. And then after you do that, maybe you can walk me through how to to get online get registered.",['InformIntent'],SetUpOnlineBanking,banking
1068,banking_0709,banking_0709_031,Customer,maybe just what what I need to get an online account so I could check it especially overseas I it'd be hard to call all the time.,[],SetUpOnlineBanking,banking
1069,banking_0711,banking_0711_001,Customer,"yes, hi I'm calling in I wanted to make a transfer from my checking account over to my savings account.",['InformIntent'],InternalFundsTransfer,banking
1070,banking_0712,banking_0712_001,Customer,Yes hi I was just speaking with Whitney and she was in the middle of helping me find a branch and we got disconnected.,[],FindBranch,banking
1071,banking_0713,banking_0713_001,Customer,"Hi, Rose. My name is Kim. I need to make a wire transfer and I'd like some help with that, please.",['InformIntent'],ExternalWireTransfer,banking
1072,banking_0714,banking_0714_001,Customer,"Yes ma'am, I called earlier trying to open a new account but the service rep said her computer was having technical difficulty. so I would like to open an account today.",['InformIntent'],OpenBankingAccount,banking
1073,banking_0714,banking_0714_050,Customer,"I would like to check my. I would like to check my balance on my account, ma'am. On my checkings account.",['InformIntent'],CheckAccountBalance,banking
1074,banking_0715,banking_0715_010,Customer,Well I am considering opening a bank account with you guys.,['InformIntent'],OpenBankingAccount,banking
1075,banking_0715,banking_0715_110,Customer,Your where's your main branch,['InformIntent'],FindBranch,banking
1076,banking_0716,banking_0716_005,Customer,Trying to figure out if my card is lost or stolen.,['InformIntent'],ReportLostStolenCard,banking
1077,banking_0716,banking_0716_052,Customer,"Yes, if you don't mind, while I have you on the phone, can you let me know the exact balance that is in both my checking and savings account?",['InformIntent'],CheckAccountBalance,banking
1078,banking_0717,banking_0717_003,Customer,Yes. I want to make a complain about my card. I checked my account and I was debited for. I was debited with some money and I did not do any transaction internet debits. So I don't know what I'm gonna do and how I'm gonna find out how that happened.,['InformIntent'],DisputeCharge,banking
1079,banking_0718,banking_0718_001,Customer,"yes, my name is Ronald Clayton. And I need to transfer money from my savings account to my checking account.",['InformIntent'],InternalFundsTransfer,banking
1080,banking_0719,banking_0719_001,Customer,Well yes hi good afternoon I was trying to see how I could do an internal transfer with y'alls bank today?,['InformIntent'],InternalFundsTransfer,banking
1081,banking_0719,banking_0719_026,Customer,Well I want to take money out of my checkings and put it into my savings how much money is can I possibly transfer with you today?,['InformIntent'],GetWithdrawalLimit,banking
1082,banking_0720,banking_0720_001,Customer,"Well, John. I've been looking over my statements and there's something that's not right. And I was wondering if you could help me find out what's wrong with the statement.",['InformIntent'],CheckTransactionHistory,banking
1083,banking_0720,banking_0720_021,Customer,"first, could you give me my balance perhaps? Maybe I can figure it out that way.",['InformIntent'],CheckAccountBalance,banking
1084,banking_0721,banking_0721_001,Customer,hi Justine. I'm calling because I moved and I need to update my address.,['InformIntent'],UpdateStreetAddress,banking
1085,banking_0721,banking_0721_025,Customer,"Actually you know what, I was hoping to get a replacement card because my chip is malfunctioning lately.",['InformIntent'],RequestNewCard,banking
1086,banking_0721,banking_0721_049,Customer,so I was hoping you could tell me what my interest rate is on my credit card.,['InformIntent'],CheckAccountInterestRate,banking
1087,banking_0722,banking_0722_003,Customer,I need help locating a branch near me.,['InformIntent'],FindBranch,banking
1088,banking_0723,banking_0723_017,Customer,Yeah. I I I will probably want a checking account so that I can start using you guys for my debit because I just I kept getting fees on my charges and that's what I don't like.,['InformIntent'],OpenBankingAccount,banking
1089,banking_0724,banking_0724_001,Customer,"Hi Susan. Hey I, I think I lost my credit card.",['InformIntent'],ReportLostStolenCard,banking
1090,banking_0725,banking_0725_001,Customer,Yeah I think I lost my card at Walmart a few days ago.,['InformIntent'],ReportLostStolenCard,banking
1091,banking_0725,banking_0725_036,Customer,"Do you see any transactions made on that card, by the way?",['InformIntent'],CheckTransactionHistory,banking
1092,banking_0726,banking_0726_001,Customer,I need to get some cash.,['InformIntent'],FindATM,banking
1093,banking_0726,banking_0726_051,Customer,"OK, and how long does that take to post if I were to deposit cash?",['InformIntent'],AskAboutTransferTime,banking
1094,banking_0727,banking_0727_003,Customer,"Oh, I'm doing great. Thank you so much for asking. Now, the reason I'm calling, my brother, he's in the Airforce and him and his wife and my nephew, they now live all the way up in Dover. And you know of course, we're down here in Georgia. But, I would love to be able to try to get some money out to my brother so he can get my nephew a present from me for his birthday since I won't be able to visit. And I was calling to see if you guys do anything like that. And also, if you do, would there be any kind of charge that's actually why I'm calling you guys, cuz Western Union is so expensive. I really don't want to use them so I figured I'd give you you guys a call first.",['InformIntent'],InternalFundsTransfer,banking
1095,banking_0728,banking_0728_001,Customer,"Hello, Carly. I'm calling to find an Intellibank branch located near me.",['InformIntent'],FindBranch,banking
1096,banking_0728,banking_0728_052,Customer,"Yes. Can I check my savings account, please?",['InformIntent'],CheckAccountBalance,banking
1097,banking_0729,banking_0729_112,Customer,Can you tell me my balance then?,['InformIntent'],CheckAccountBalance,banking
1098,banking_0730,banking_0730_022,Customer,"Oh well thank you so much for that. well now, when will I get the new card?",['InformIntent'],AskAboutCardArrival,banking
1099,banking_0730,banking_0730_030,Customer,But I do need to give you my new address. Remove from that address.,['InformIntent'],UpdateStreetAddress,banking
1100,banking_0730,banking_0730_046,Customer,Thanks. And would you also give me my checking account balance?,['InformIntent'],CheckAccountBalance,banking
1101,banking_0731,banking_0731_001,Customer,"Hi, this is Peter Davis and some shop took money from my account and the purchase I did not make.",['InformIntent'],DisputeCharge,banking
1102,banking_0732,banking_0732_001,Customer,"hey Michael. My name is John and I was at I went to your branch down the road from me, in downtown Austin. And it was already closed. What time do y'all close?",['InformIntent'],GetBranchHours,banking
1103,banking_0732,banking_0732_005,Customer,"No, that that was my problem, but you know By the way, I really called, I need to change my address on on my account.",['InformIntent'],UpdateStreetAddress,banking
1104,banking_0734,banking_0734_001,Customer,yes I need to update my address I've got for my accounts.,['InformIntent'],UpdateStreetAddress,banking
1105,banking_0734,banking_0734_021,Customer,Should I go ahead and get my checks addresses changed over also?,['InformIntent'],OrderChecks,banking
1106,banking_0735,banking_0735_001,Customer,"Yes, I'm calling today about seeing if I can get a credit card.",['InformIntent'],OpenCreditCard,banking
1107,banking_0735,banking_0735_007,Customer,But yes. I need a give up my check balance.,['InformIntent'],CheckAccountBalance,banking
1108,banking_0735,banking_0735_044,Customer,"Yes. I would like to know my savings, please.",['InformIntent'],CheckAccountBalance,banking
1109,banking_0736,banking_0736_001,Customer,yes. Hello. I'm calling about. I need to dispute a charge on one of my accounts. Can somebody help me with that over the phone?,['InformIntent'],DisputeCharge,banking
1110,banking_0738,banking_0738_001,Customer,Hi Cassie. I'm calling because I received this offer by email about receiving two hundred and fifty dollars when you open a new checking account with you guys.,['InformIntent'],OpenBankingAccount,banking
1111,banking_0738,banking_0738_060,Customer,And then how quickly do you think I might be able to get my card?,['InformIntent'],AskAboutCardArrival,banking
1112,banking_0740,banking_0740_003,Customer,I have been looking through my statements. They have not been coming out properly and now I'm really mad because it says on one of my statements that I have done HBO plus and I know I haven't and this come out like the last three months and I'm just.,[],DisputeCharge,banking
1113,banking_0740,banking_0740_056,Customer,OK. could you just give me a quick balance on that account please?,['InformIntent'],CheckAccountBalance,banking
1114,banking_0743,banking_0743_001,Customer,I've lost my card! I don't know if someone stole it. I don't know if I dropped it somewhere. I don't know but I I need to figure out how to shut it off. I don't want anyone to use my account. It's all gonna be drained and I don't have time to deal with this. What do I do?,['InformIntent'],ReportLostStolenCard,banking
1115,banking_0744,banking_0744_019,Customer,"Are yo~. So where where is your at I Bank, where is your office located? Are you in town?",['InformIntent'],FindBranch,banking
1116,banking_0745,banking_0745_035,Customer,"OK, how long, how long do I have before the money is in my checking account?",['InformIntent'],AskAboutTransferTime,banking
1117,banking_0748,banking_0748_001,Customer,Yeah I need help finding a ATM close the closest one if that's possible to me.,['InformIntent'],FindATM,banking
1118,banking_0748,banking_0748_027,Customer,"Yes, does this one accept cash deposits?",['InformIntent'],AskAboutCashDeposits,banking
1119,banking_0749,banking_0749_001,Customer,"yes, I'm at a gas station and the ATM machine's out of money and I can't use my Intel bank card because the machines are down.",['InformIntent'],FindATM,banking
1120,banking_0750,banking_0750_004,Customer,"Well, I'll apply for it later, but the reason why, the main reason why I called today is I wanted to open up a bank account with you guys.",['InformIntent'],OpenBankingAccount,banking
1121,banking_0751,banking_0751_025,Customer,yes. This is why I wanna report it stolen. I saw that there was at least one transaction made.,['InformIntent'],DisputeCharge,banking
1122,banking_0752,banking_0752_001,Customer,hi Rose. My name is Tara. I have a issue with my account. I got this notice in the mail regarding a problem with my account. and I'm trying to understand what it's for. And I'd really like to talk to somebody in person if possible.,['InformIntent'],ReportNotice,banking
1123,banking_0753,banking_0753_010,Customer,"Thank you, thank you. We need it. Send help. Ice, air conditioning didn't help. Oh, I am calling today to open an account with you guys.",['InformIntent'],OpenBankingAccount,banking
1124,banking_0754,banking_0754_001,Customer,"Hey Susan this is Justin. Hey you know I'm I'm I'm trying to find a branch of of Smart bank and and I can't I can't find it, can you help me with that?",['InformIntent'],FindBranch,banking
1125,banking_0756,banking_0756_019,Customer,"Oh yeah. It. It says up here that I spent six hundred and eighty-eight dollars at Dave's Jewelry Now, I. I don't even know who Dave is and or his jewelry, and I did not spend this money.",[],DisputeCharge,banking
1126,banking_0756,banking_0756_029,Customer,yeah. Can you give me the address of the nearest branch?,['InformIntent'],FindBranch,banking
1127,banking_0757,banking_0757_018,Customer,yes. I want to report a lost card.,['InformIntent'],ReportLostStolenCard,banking
1128,banking_0757,banking_0757_073,Customer,"since you're there, could you read my savings balance to me as well?",['InformIntent'],CheckAccountBalance,banking
1129,banking_0758,banking_0758_001,Customer,Hi. I was wanting to close my bank account with you.,['InformIntent'],CloseBankAccount,banking
1130,banking_0758,banking_0758_019,Customer,I'd like to deposit into a different account.,[],ExternalWireTransfer,banking
1131,banking_0759,banking_0759_001,Customer,"Oh, I just moved and I'm wondering about an ATM where I moved to here.",['InformIntent'],FindATM,banking
1132,banking_0759,banking_0759_005,Customer,Mhm. And I assume the one on Main Street has its own ATM machine right there?,['InformIntent'],GetBranchInfo,banking
1133,banking_0759,banking_0759_009,Customer,OK. the other thing I'd like to know is about getting some new checks with my new address on.,['InformIntent'],OrderChecks,banking
1134,banking_0759,banking_0759_025,Customer,Is there anything else I have to change because I've just moved?,['InformIntent'],UpdatePhoneNumber,banking
1135,banking_0760,banking_0760_043,Customer,Can you tell me how long that will take to get to her account? Will it get to her today?,['InformIntent'],AskAboutTransferTime,banking
1136,banking_0761,banking_0761_005,Customer,"OK. Quick one. I'm trying to open an account with you guys. So, I don't know what to do about it. Can you put me through, please?",['InformIntent'],OpenBankingAccount,banking
1137,banking_0763,banking_0763_025,Customer,"Yes, I may need to change my email address.",['InformIntent'],UpdateEmail,banking
1138,banking_0763,banking_0763_031,Customer,"OK, what's the email address you have for me?",['InformIntent'],GetAccountInfo,banking
1139,banking_0764,banking_0764_001,Customer,Yes I got a letter from you guys saying that I had a pent over tee fee due for paying my credit card late.,['InformIntent'],ReportNotice,banking
1140,banking_0764,banking_0764_019,Customer,"I don't understand why there wouldn't have been enough money in there though to cover it . I mean can you tell me what my checking account balance is, like none of that makes sense to me.",['InformIntent'],CheckAccountBalance,banking
1141,banking_0764,banking_0764_026,Customer,"No, can you help me find one please?",['InformIntent'],FindBranch,banking
1142,banking_0764,banking_0764_040,Customer,Do you know do they have a drive-thru?,['InformIntent'],GetBranchInfo,banking
1143,banking_0765,banking_0765_007,Customer,Yeah. You can just tell me which is the one that is closer to me.,['InformIntent'],FindATM,banking
1144,banking_0765,banking_0765_013,Customer,"Oh, OK. Great. Thank you, then. and also, I don't know if I can do that right now. I would like to check my account balance.",['InformIntent'],CheckAccountBalance,banking
1145,banking_0766,banking_0766_009,Customer,"Oh OK. Well that's awesome, great. well I would like to make a wire transfer. that was why I was trying to, you know, access it online or what ever. I'm not even sure if I can do that on the website but but now that I have you, if you could help me with that I need to make a wire transfer to to my mom's account. She has an account with you all as well. she's done had several things go on and a couple dental issues and now you know money has gotten super tight. So I need to go ahead and transfer some money over to her account.",['InformIntent'],ExternalWireTransfer,banking
1146,banking_0768,banking_0768_004,Customer,"OK. There we go. Yeah. I was I was a little thrown off. OK. Thank you. I was trying to find a nearest ATM You know, again, I the I go to ATMs and I get charged a service fee. I was trying to find one in my area where I don't get charged a service fee.",[],FindATM,banking
1147,banking_0769,banking_0769_001,Customer,Hi my name is Davina Saint Clair. I have gotten a piece of letter from Intellibank saying to call the bank. I just wanted to make sure there wasn't any holds in my account or anything.,['InformIntent'],ReportNotice,banking
1148,banking_0769,banking_0769_017,Customer,Yes I would like to do a transfer from my checkings to my savings sorry pardon my yawn.,['InformIntent'],InternalFundsTransfer,banking
1149,banking_0770,banking_0770_001,Customer,hi. I would like to make a withdraw from my savings account and I need to put money in my Christmas account.,['InformIntent'],InternalFundsTransfer,banking
1150,banking_0771,banking_0771_001,Customer,Good afternoon Jennifer. My name is Thomas. And I'd like to open an account with Intellibank.,['InformIntent'],OpenBankingAccount,banking
1151,banking_0774,banking_0774_003,Customer,"I am looking for an ATM that is closest to me, closest to home.",['InformIntent'],FindATM,banking
1152,banking_0775,banking_0775_001,Customer,"Hi. Yes ma'am, I'm calling because I need to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1153,banking_0777,banking_0777_005,Customer,That works. And so I just needed to know that real quick. But what I need to know now is if I can do some transferring of some funds of my checking account.,['InformIntent'],InternalFundsTransfer,banking
1154,banking_0777,banking_0777_017,Customer,Oh. Can you tell me my.,[],CheckAccountBalance,banking
1155,banking_0777,banking_0777_018,Customer,"Balance, please?",['InformIntent'],CheckAccountBalance,banking
1156,banking_0778,banking_0778_001,Customer,hey I'm calling I need to update my address. I just moved down the road.,['InformIntent'],UpdateStreetAddress,banking
1157,banking_0780,banking_0780_001,Customer,"yes, I'd like to check the my checking account balance please.",['InformIntent'],CheckAccountBalance,banking
1158,banking_0780,banking_0780_024,Customer,Well that's good. And I believe you offered online banking. Is that something that you could help me get set up today?,[],SetUpOnlineBanking,banking
1159,banking_0781,banking_0781_012,Customer,I gotta report my card as stolen.,['InformIntent'],ReportLostStolenCard,banking
1160,banking_0782,banking_0782_003,Customer,Oh uh I need uh the check the account balance in my checking.,['InformIntent'],CheckAccountBalance,banking
1161,banking_0782,banking_0782_019,Customer,yeah I was wondering if I could transfer over half of that to my savings.,['InformIntent'],InternalFundsTransfer,banking
1162,banking_0782,banking_0782_025,Customer,Oh no wait yes actually I might need to go in at some point in time. what's the your local branch hours?,['InformIntent'],GetBranchHours,banking
1163,banking_0784,banking_0784_003,Customer,"Oh, yeah, right, sorry, of course, my manners. It says something about the bank's gonna be closed for a couple days?",[],GetBranchHours,banking
1164,banking_0784,banking_0784_020,Customer,"OK, yeah, that w~, that will work out great. what are your banking hours again?",['InformIntent'],GetBranchHours,banking
1165,banking_0785,banking_0785_001,Customer,Good morning. I'm calling to see if there's a branch near me? We're on vacation in Miami and I haven't seen one.,['InformIntent'],FindBranch,banking
1166,banking_0785,banking_0785_016,Customer,"Yes, ma'am. I'd also like to check my balance.",['InformIntent'],CheckAccountBalance,banking
1167,banking_0786,banking_0786_001,Customer,Hi I'm calling because I'd like to dispute a transaction.,['InformIntent'],DisputeCharge,banking
1168,banking_0786,banking_0786_021,Customer,And I actually need to correct my phone number that you guys have on file.,['InformIntent'],UpdatePhoneNumber,banking
1169,banking_0787,banking_0787_001,Customer,"Hi Rose, my name is Kim. I'm actually calling back. I I called before to find a a ATM location near me. and I I don't know if the girl gave me the wrong name of the street or if I wrote it down wrong. I'm not sure, but I need a location of an ATM near me, please.",['InformIntent'],FindATM,banking
1170,banking_0787,banking_0787_027,Customer,"no. Well, there's no fees if it's if I'm using one of our ATMs, right?",['InformIntent'],AskAboutATMFees,banking
1171,banking_0788,banking_0788_028,Customer,"No, not this one. This was from Amazon Prime and I never signed up for anything with them.",[],DisputeCharge,banking
1172,banking_0788,banking_0788_045,Customer,"So, Intel Bank will send me a new card and I should have it within a week.",['InformIntent'],RequestNewCard,banking
1173,banking_0789,banking_0789_001,Customer,"Oh, hi Janine. This is Sandra Murphy. I got a letter in the mail not too long ago from your Intel bank there and I'm not quite clear if it's in reference to a problem that I'm having with an account or you're offering a new service but I want to talk to you anyways because the holidays are coming up and I wanted to see about maybe opening another account of some type. I thought maybe you could help me with that.",[],OpenBankingAccount,banking
1174,banking_0790,banking_0790_003,Customer,"How's the family? I'm good I'm good I'm just you know whenever I call I'm always having one or two issues and all that. right now I have two issues apparently I want to open an account with you guys, right?",['InformIntent'],OpenBankingAccount,banking
1175,banking_0790,banking_0790_005,Customer,And I have my ATM card you know got stolen again. So it got stolen this time around so I don't know I don't know how to start so I just want to start from the first one and then we'll go to the second one. So you just help me out.,[],ReportLostStolenCard,banking
1176,banking_0791,banking_0791_001,Customer,"Hi yes, I'm interested in doing a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1177,banking_0791,banking_0791_037,Customer,Yes I was actually wondering because I wanted to come by and stop on in but I wasn't sure of the nearest branch towards I couldn't find the nearest branch to my location of my residence.,['InformIntent'],FindBranch,banking
1178,banking_0793,banking_0793_001,Customer,Yes I'm having issues I'm trying to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
1179,banking_0794,banking_0794_001,Customer,"Yeah, I got a problem with my Intel bank account. I got a statement in the mail and I didn't buy anything at a furniture store.",['InformIntent'],DisputeCharge,banking
1180,banking_0795,banking_0795_001,Customer,Hey Sherry. Hopefully you can help me. I need to make a wire transfer to my brother in Florida. I have all of his information for his bank and everything. I just didn't know if I could do it through you guys or if I had to go to like Western Union or something.,['InformIntent'],ExternalWireTransfer,banking
1181,banking_0795,banking_0795_003,Customer,Oh and while we're on the phone I need to order a new debit card. Mine is snapped in half.,['InformIntent'],RequestNewCard,banking
1182,banking_0795,banking_0795_013,Customer,Hey so while I have you on my account what's the exact balance in my checking?,['InformIntent'],CheckAccountBalance,banking
1183,banking_0796,banking_0796_001,Customer,"yeah, my wife, she she's been driving on some bad tires and she ran over a nail or something and and blew out a tire. So, I need to see if I've got enough money to buy some new some new tires.",['InformIntent'],CheckAccountBalance,banking
1184,banking_0797,banking_0797_001,Customer,Yes. My name is Alisha. I would like to close my account.,['InformIntent'],CloseBankAccount,banking
1185,banking_0797,banking_0797_018,Customer,"Yes, I will be depositing money into my husband's account.",[],ExternalWireTransfer,banking
1186,banking_0797,banking_0797_028,Customer,"Yes, everything sound correct. But I will also would like to know what is my balance on my account.",['InformIntent'],CheckAccountBalance,banking
1187,banking_0798,banking_0798_019,Customer,"I have a disputes transaction. That's why I called, dispute transaction.",[],DisputeCharge,banking
1188,banking_0801,banking_0801_001,Customer,yes. I need to check my Intellibank checking account balance.,['InformIntent'],CheckAccountBalance,banking
1189,banking_0802,banking_0802_003,Customer,"good deal. I believe I talked to you the other day. I was having an issue with my checking account. I was seeing if one of my deposits has been deposited and and I you helped me with that issue, so, I need to check my account balance for my checking account, please.",['InformIntent'],CheckAccountBalance,banking
1190,banking_0802,banking_0802_013,Customer,OK. That sounds great. can you tell me if the if my checking account receives any interest?,['InformIntent'],CheckAccountInterestRate,banking
1191,banking_0803,banking_0803_001,Customer,Hi there darling. Good afternoon. I was calling to see how can I also possibly order some checks through your bank please?,['InformIntent'],OrderChecks,banking
1192,banking_0803,banking_0803_015,Customer,Well yeah actually. I wanted to do a a internal transfer. Do you all do that at that bank?,['InformIntent'],InternalFundsTransfer,banking
1193,banking_0804,banking_0804_013,Customer,"yes my address is seven five three Dogwood. Now I may have, when I opened the account, I may have used Street, but it's actually Road, Dogwood Road.",[],UpdateStreetAddress,banking
1194,banking_0804,banking_0804_040,Customer,OK. Could you also give me a balance in my savings account please?,['InformIntent'],CheckAccountBalance,banking
1195,banking_0804,banking_0804_044,Customer,"no, thanks for the opportunity. The you know I should, I'd like to be doing this online. could you and I've not set up an online account yet, could you kind of give me an idea on that?",['InformIntent'],SetUpOnlineBanking,banking
1196,banking_0805,banking_0805_025,Customer,"Yeah. It's for two hundred and fifty, three days ago. Do you see anything else that's came out in the last six days? Because I didn't even find it until today, so I haven't used it in six days.",['InformIntent'],CheckTransactionHistory,banking
1197,banking_0806,banking_0806_001,Customer,yes hi April. My name is Amber and I'm calling because I need to close my account with you guys .,['InformIntent'],CloseBankAccount,banking
1198,banking_0806,banking_0806_051,Customer,I was wondering if you could tell me whether I will have any additional fees. Will I owe anything more to you guys?,['InformIntent'],GetAccountInfo,banking
1199,banking_0807,banking_0807_003,Customer,"actually, I I want to do a transfer so I want to check my balance and do a transfer. and my name is Claire. Claire Morrison. M O R R I S O N.",['InformIntent'],InternalFundsTransfer,banking
1200,banking_0808,banking_0808_001,Customer,"Hi, I'm calling to get my account balance.",['InformIntent'],CheckAccountBalance,banking
1201,banking_0808,banking_0808_065,Customer,"OK. Well, is there anyway you could move some money around for me before we hang up?",['InformIntent'],InternalFundsTransfer,banking
1202,banking_0809,banking_0809_001,Customer,"yes, my name is Dan Thomas and I called the other day about an issue I had on my savings account. I had requested that it be closed and the funds transferred to my checking account. And I need to check the balance of my checking account to see if that money has been transferred.",['InformIntent'],CheckAccountBalance,banking
1203,banking_0810,banking_0810_001,Customer,Well thank you. Hi this is Laura Winters and I have a I have a checking account at your bank and I would like to open a new account for my granddaughter. she is so clever! This granddaughter of mine. She can bake and even though she's only eleven she makes cheesecake and not just cookies and cakes. Eleven years old! Can you believe that? And making cheesecake.,['InformIntent'],OpenBankingAccount,banking
1204,banking_0811,banking_0811_001,Customer,"Hi, this is Peter Smith. I'm calling. I need to close one of my account.",['InformIntent'],CloseBankAccount,banking
1205,banking_0811,banking_0811_039,Customer,I need it transferred to my new checking account.,['InformIntent'],ExternalWireTransfer,banking
1206,banking_0812,banking_0812_001,Customer,"Yes Ashley, I'd like to find out how I can go about closing my bank account.",['InformIntent'],CloseBankAccount,banking
1207,banking_0813,banking_0813_002,Customer,Hi. I wanted to make a transfer from my my checking account into my wife's checking account.,['InformIntent'],ExternalWireTransfer,banking
1208,banking_0813,banking_0813_042,Customer,"actually since we're on the phone, can I go ahead and check the balance of my savings account?",['InformIntent'],CheckAccountBalance,banking
1209,banking_0814,banking_0814_001,Customer,"Hi, yeah this is Barry Allen yeah I have a I'm seeing a purchase on my transaction history for over three hundred for three hundred dollar over three hundred dollars for two new tires from Walmart I did not get two new tires. Now I've called before. Because I saw a transaction but it just for for for some groceries and I and I didn't think much of it. I thought, OK, someone got my info and you guys sent me a new card, so but I know card changed anything. But now, it's happened again, I'm assuming in the same and it's in the same area. So did you guys not change my info? On y'all's end?",['InformIntent'],DisputeCharge,banking
1210,banking_0814,banking_0814_040,Customer,"You know what, it's fine. It's fine. I I I got it I wrote it down. I wrote it down. It's fine. OK. I'm keeping track of this. If this happens again, it's your ass. OK. so what are you gonna do? Are you gonna send me a new card?",['InformIntent'],RequestNewCard,banking
1211,banking_0815,banking_0815_001,Customer,yeah I need to update my email address in my personal information on my account.,['InformIntent'],UpdateEmail,banking
1212,banking_0815,banking_0815_029,Customer,I do I need to close one of my saving accounts.,['InformIntent'],CloseBankAccount,banking
1213,banking_0816,banking_0816_001,Customer,yes. I need to check my account balance of my checking account and also my savings account.,['InformIntent'],CheckAccountBalance,banking
1214,banking_0816,banking_0816_031,Customer,"OK, that sounds great. can you set me up today?",['InformIntent'],SetUpOnlineBanking,banking
1215,banking_0819,banking_0819_001,Customer,"yeah I need some information I need to find an ATM I moved again, moving too much all the time but you guys still have branches near me so I kept your bank so I need information, shouldn't take too long.",['InformIntent'],FindATM,banking
1216,banking_0819,banking_0819_005,Customer,OK well I'll need to change that one to five fifty-six are you ready?,[],UpdateStreetAddress,banking
1217,banking_0819,banking_0819_053,Customer,also can I do cash deposits?,['InformIntent'],GetBranchInfo,banking
1218,banking_0819,banking_0819_076,Customer,What's your hours at your lobby?,['InformIntent'],GetBranchHours,banking
1219,banking_0820,banking_0820_003,Customer,All right fine. I think I lost my credit card.,['InformIntent'],ReportLostStolenCard,banking
1220,banking_0820,banking_0820_005,Customer,So I don't really know what to do about that. I'm just worried about my money getting used. so I want to get the money out of my credit card and put it in another bank so that if it is lost and someone tries to use it there is no credit available to use. Does that make sense?,['InformIntent'],ExternalWireTransfer,banking
1221,banking_0821,banking_0821_018,Customer,"yeah. And and when I get to the ATM , how much can I use how much can I take out for the what is it Money or money removal? Is that.",['InformIntent'],GetWithdrawalLimit,banking
1222,banking_0821,banking_0821_023,Customer,"OK. And and what about putting putting money in, like cash? How How many deposits can I do total or how much can be on each deposit kind of thing?",['InformIntent'],AskAboutCashDeposits,banking
1223,banking_0822,banking_0822_001,Customer,"Hi there, I'm trying to get a balance to my checking account.",['InformIntent'],CheckAccountBalance,banking
1224,banking_0822,banking_0822_022,Customer,"Oh perfect that that matches it can is it possible to do my credit card, what I owe my credit card too right now or do I have to call back?",['InformIntent'],CheckAccountBalance,banking
1225,banking_0822,banking_0822_035,Customer,"Oh perfect all right that's that's good that didn't yeah that'd be great I appreciate that. You know like if I last time I called I I I've been calling every time I have to check the account balance but it's I just don't like I have to find your number and everything, so I was wondering is is there anyway I can check online?",['InformIntent'],SetUpOnlineBanking,banking
1226,banking_0823,banking_0823_040,Customer,"Wow. That's awesome. Oh, you know what? I actually, I forgot to do something. There was one other thing I needed to do and that was to update my personal information, my phone number.",['InformIntent'],UpdatePhoneNumber,banking
1227,banking_0824,banking_0824_018,Customer,"Well, I'm looking to transfer money from my checking account to my savings account.",['InformIntent'],InternalFundsTransfer,banking
1228,banking_0824,banking_0824_054,Customer,"OK, thank you. Hey, let me ask you. what are the hours at the at the. What are the lobby hours at the branch you're at?",['InformIntent'],GetBranchHours,banking
1229,banking_0827,banking_0827_001,Customer,yes. I need to change my old email address to my new address. Can you help me with that please.,['InformIntent'],UpdateEmail,banking
1230,banking_0828,banking_0828_001,Customer,"Hi Daisy, my name's George. I'm calling because I wanted to move money from my checking account to my savings.",['InformIntent'],InternalFundsTransfer,banking
1231,banking_0829,banking_0829_001,Customer,"Hi, I'm calling cuz I have my credit card stolen.",['InformIntent'],ReportLostStolenCard,banking
1232,banking_0829,banking_0829_069,Customer,Now are you gonna give me a chip card because all the other cards that I've got in the past were chip were not a chip card. They're just a scan card so I think the chip cards are a lot more security.,['InformIntent'],RequestNewCard,banking
1233,banking_0830,banking_0830_001,Customer,"Hi there. Listen, I'm a customer and I need help. I lost my credit card and I'm having problems with my checking account.",['InformIntent'],ReportLostStolenCard,banking
1234,banking_0830,banking_0830_043,Customer,"You know, you know what? I've changed my mind. I wanna close my account.",['InformIntent'],CloseBankAccount,banking
1235,banking_0831,banking_0831_001,Customer,"Hi, I was needing to open a bank account.",['InformIntent'],OpenBankingAccount,banking
1236,banking_0831,banking_0831_017,Customer,Mhm. I was also needing to close one of my accounts.,['InformIntent'],CloseBankAccount,banking
1237,banking_0831,banking_0831_028,Customer,I would like to transfer funds to the new checking account.,['InformIntent'],InternalFundsTransfer,banking
1238,banking_0832,banking_0832_001,Customer,"Hi, this is Peter Davis. I want to find my nearest ATM machine.",['InformIntent'],FindATM,banking
1239,banking_0833,banking_0833_001,Customer,"yes, I'm trying to find out what my account balance shows.",['InformIntent'],CheckAccountBalance,banking
1240,banking_0834,banking_0834_001,Customer,"Hi, yes. I'm calling to open an account please.",['InformIntent'],OpenBankingAccount,banking
1241,banking_0834,banking_0834_028,Customer,"Yes, actually you can help me find a branch.",['InformIntent'],FindBranch,banking
1242,banking_0836,banking_0836_001,Customer,"Yes, hello Jerry. My name is Evelyn Richards, and I'd like to update my email address.",['InformIntent'],UpdateEmail,banking
1243,banking_0836,banking_0836_036,Customer,"Yes, I would like to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1244,banking_0837,banking_0837_001,Customer,Yes. I got something in the mail today about my loan.,[],ReportNotice,banking
1245,banking_0837,banking_0837_002,Customer,I don't have enough money to do today so what are my options?,[],ExternalWireTransfer,banking
1246,banking_0837,banking_0837_042,Customer,Yeah I need to know what my last transaction is on my credit card.,['InformIntent'],CheckTransactionHistory,banking
1247,banking_0838,banking_0838_017,Customer,"Well, glad they called. That was absolutely not me. Great. Is this going to be a mess to deal with?",['InformIntent'],DisputeCharge,banking
1248,banking_0838,banking_0838_019,Customer,"Hey, by the way, while you've got my account pulled up, can you change my number on there?",['InformIntent'],UpdatePhoneNumber,banking
1249,banking_0839,banking_0839_007,Customer,"OK. So I. I need well I need to do a couple things. First thing first, my brother, my kid brother, he has a bar and he went into the bar business and doesn't know what he's doing. And, big brother that I am, am coming to to to save the day. And perform a bar rescue and I need to send him some money.",['InformIntent'],ExternalWireTransfer,banking
1250,banking_0839,banking_0839_066,Customer,"Yeah. I also. I wanna open up another checking account. This You know, for myself cuz I'm gonna take over some of the bills with this to try to get him back on track with this.",['InformIntent'],OpenBankingAccount,banking
1251,banking_0840,banking_0840_003,Customer,And I have some account at your bank. And what I need to do is to transfer some money from my checking account to my savings account. Can we do that on the phone?,['InformIntent'],InternalFundsTransfer,banking
1252,banking_0841,banking_0841_001,Customer,"Hi. Yes, can I get some more information in regards to internal transfers, I believe?",['InformIntent'],InternalFundsTransfer,banking
1253,banking_0841,banking_0841_035,Customer,Operating hours?,[],GetBranchHours,banking
1254,banking_0842,banking_0842_003,Customer,"I'm doing pretty good. I have a question for you. I was looking at my statement that I just received in the mail for the charges for last month and I see something on here that I don't recognize. that I don't recognize the amount or the the company that's charging me, so I'd like to actually dispute that transaction. I was wondering if you could help me with that.",['InformIntent'],DisputeCharge,banking
1255,banking_0842,banking_0842_015,Customer,Oh OK. If we can would you be able to update that or do I need to,['InformIntent'],UpdateStreetAddress,banking
1256,banking_0844,banking_0844_001,Customer,"Oh hello, This is Charlene and I was in a bit of a fix because I am a bit far from where I'm used to and I was hoping you could help me locate a nearby branch",['InformIntent'],FindBranch,banking
1257,banking_0845,banking_0845_013,Customer,yeah. I wanted to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
1258,banking_0846,banking_0846_013,Customer,"Well that's actually why I'm calling cuz I'm having trouble with my phone. And I need to find a branch near me and of course, this is the first time I've ever been out here. And I do not know where any branches are and my phone refuses to give me the information.",['InformIntent'],FindBranch,banking
1259,banking_0846,banking_0846_030,Customer,"Yes, a branch. And honestly, I would like to know the ATM information as well if there is one available.",['InformIntent'],FindATM,banking
1260,banking_0846,banking_0846_048,Customer,"OK, while I have you, can I also check my accounts since, like I said, I wasn't able to get on my phone to find a location or do anything cuz it's it's not the your website. It's my phone. I can't get a a signal. I don't know what's going on, so I was just wondering if I could check my checking account balance as well.",['InformIntent'],CheckAccountBalance,banking
1261,banking_0847,banking_0847_006,Customer,"Yeah, it is. I mean I'm out of town and I'm trying to pull up, you know, an ATM near me, and and whatever else I might need to do and and having it at your fingertips of is of course much easier than calling you guys and and, you know, asking you to do it. But I appreciate you taking care of that, thank you so much.",[],FindATM,banking
1262,banking_0847,banking_0847_044,Customer,"Oh, no, that's OK. I yes, there is something else I do want to I wanted to do. I was trying to do it online and as I said, I was having an issue. I saw a charge out there for a service that was not rendered. it was actually for something that was supposed to be scheduled and it was wasn't rendered the person it was a charge from Home Depot and the person never came out to fix my dishwasher. And I called them and they said they were going to reverse the charge and they still haven't and so I want to dispute that through you guys because they are not taking care of removing the charge from my my account.",['InformIntent'],DisputeCharge,banking
1263,banking_0848,banking_0848_001,Customer,"yes. Hi Kayleen. My name's Andrea, and I was hoping you could tell me my balance?",['InformIntent'],CheckAccountBalance,banking
1264,banking_0848,banking_0848_023,Customer,"Yeah. Actually, I have a question. Would it be possible for me to transfer money over from my savings right now with you?",['InformIntent'],InternalFundsTransfer,banking
1265,banking_0849,banking_0849_001,Customer,my name's Edward Elrick. Just calling in to get some information on some of my accounts.,['InformIntent'],CheckAccountBalance,banking
1266,banking_0849,banking_0849_023,Customer,Yeah I just wanted to check the balance on my account. Not sure how much I have. I need to go to the store get some stuff for my home. we're doing some renovation. I just wanna make sure I have enough before I go there.,['InformIntent'],CheckAccountBalance,banking
1267,banking_0849,banking_0849_027,Customer,is there anything that's pending on that? And do you happen to know what the balance of my savings is as well?,['InformIntent'],CheckTransactionHistory,banking
1268,banking_0849,banking_0849_029,Customer,Oh OK. is there any way you can transfer three thousands from my savings to my checkings? I just wanna make sure I have enough.,['InformIntent'],InternalFundsTransfer,banking
1269,banking_0851,banking_0851_001,Customer,"Yes, hello Jerry my name is Eleanor Richards I got a statement in the mail about my gold card I'm not sure what's it's about.",['InformIntent'],ReportNotice,banking
1270,banking_0852,banking_0852_003,Customer,"Yes, I'd like to open a new account.",['InformIntent'],OpenBankingAccount,banking
1271,banking_0853,banking_0853_005,Customer,"Well, I was actually calling to go ahead update my information. If I could?",['InformIntent'],UpdateStreetAddress,banking
1272,banking_0853,banking_0853_034,Customer,"OK great thank you so much. Now could since I have you on the phone could I go ahead and check the the balance of my oh not my savings account, the other one my my debit card account? I'm sorry it's been such a long week.",['InformIntent'],CheckAccountBalance,banking
1273,banking_0854,banking_0854_001,Customer,Yes. I need to find where is a branch near where I live?,['InformIntent'],FindBranch,banking
1274,banking_0854,banking_0854_005,Customer,Yes. And also by the way I also wanna get my interest rate for my savings. Account.,['InformIntent'],CheckAccountInterestRate,banking
1275,banking_0856,banking_0856_009,Customer,"well, that's why I'm calling. I wanna change my email. Update my email.",['InformIntent'],UpdateEmail,banking
1276,banking_0857,banking_0857_001,Customer,"My wife, she she drove over a nail and and busted a tire, and she ran it flat. now I gotta buy a tire and a wheel, and I just need to see if I've got enough money to do that.",['InformIntent'],CheckAccountBalance,banking
1277,banking_0857,banking_0857_029,Customer,"I can't. Well, yeah you can you can give me some info on your savings account. I'm looking for the interest rate, and is there a fee associated with having a savings account?",['InformIntent'],CheckAccountInterestRate,banking
1278,banking_0858,banking_0858_053,Customer,I'd like to transfer I'm sorry transfer my checkings to my savings.,['InformIntent'],InternalFundsTransfer,banking
1279,banking_0859,banking_0859_011,Customer,"Well I've got the mobile app. And I'll probably just go ahead and use that because I think I could get directions straight from it. Yeah, I'm new to this new place, anyways. So what about fees? What do they do with those cause I know you when I lived in Alabama we had locations you everywhere and I didn't have to worry about those new fees because I was always using you Intellibank's ATMs but so what what's like the fees like if I if I don't use an Intellibank?",['InformIntent'],AskAboutATMFees,banking
1280,banking_0859,banking_0859_017,Customer,OK let's go ahead I need to check my savings and checking balances.,['InformIntent'],CheckAccountBalance,banking
1281,banking_0860,banking_0860_014,Customer,Yes I want to open up a a a new account.,['InformIntent'],OpenBankingAccount,banking
1282,banking_0860,banking_0860_057,Customer,Oh OK and how soon can I if I wanted to take money out how soon could I do that?,['InformIntent'],AskAboutTransferTime,banking
1283,banking_0861,banking_0861_002,Customer,"I was out of town last week on a work trip, and I used my card at a bunch of different places when I came home Monday this week, I was balancing my account into my expense reports and I noticed that there was a charge on my card that I'm pretty sure wasn't me.",[],DisputeCharge,banking
1284,banking_0862,banking_0862_003,Customer,I'm doing pretty well I'm calling today because I would like to open an account with you guys.,['InformIntent'],OpenBankingAccount,banking
1285,banking_0863,banking_0863_023,Customer,"Yeah, I needed to make a wire transfer from my savings account to my sisters checkings account.",['InformIntent'],ExternalWireTransfer,banking
1286,banking_0864,banking_0864_007,Customer,OK that's great. anyway I'm calling because I don't recognize something on my on my online account.,['InformIntent'],DisputeCharge,banking
1287,banking_0865,banking_0865_016,Customer,"OK, that would be great. And can you go ahead and update my email address?",['InformIntent'],UpdateEmail,banking
1288,banking_0865,banking_0865_030,Customer,"Yes, I also would like to report a lost card please.",['InformIntent'],ReportLostStolenCard,banking
1289,banking_0866,banking_0866_001,Customer,"Hi there, Rory. I'd like to make a transfer from my savings account to my checking account.",['InformIntent'],InternalFundsTransfer,banking
1290,banking_0866,banking_0866_017,Customer,"Yeah, that's correct. now can you let me know the balance of those accounts after the transfer?",['InformIntent'],CheckAccountBalance,banking
1291,banking_0866,banking_0866_019,Customer,All right. That sounds good. do you know how long this'll take?,['InformIntent'],AskAboutTransferTime,banking
1292,banking_0866,banking_0866_023,Customer,"yeah, why don't we go ahead and update my email address?",['InformIntent'],UpdateEmail,banking
1293,banking_0867,banking_0867_001,Customer,I need to report a lost credit card.,['InformIntent'],ReportLostStolenCard,banking
1294,banking_0867,banking_0867_036,Customer,yeah. I have a charge to dispute.,[],DisputeCharge,banking
1295,banking_0868,banking_0868_003,Customer,"Well, good, good. My name is Evelyn Richards and I need to update my street address, please.",['InformIntent'],UpdateStreetAddress,banking
1296,banking_0868,banking_0868_029,Customer,"Yes. I would like to dispute a transaction on my checking account, please.",['InformIntent'],DisputeCharge,banking
1297,banking_0869,banking_0869_001,Customer,"Hi Alexis, this is Katrina and I need help with changing my address girl.",['InformIntent'],UpdateStreetAddress,banking
1298,banking_0870,banking_0870_022,Customer,"Two zero four six nine six nine. And what's the hours of that branch, please?",['InformIntent'],GetBranchHours,banking
1299,banking_0870,banking_0870_031,Customer,"OK, and do they have a drive up there, or is it just the lobby?",['InformIntent'],GetBranchInfo,banking
1300,banking_0871,banking_0871_001,Customer,I would like to open a checking account. But I cannot go in person because I am sick with a cold.,['InformIntent'],OpenBankingAccount,banking
1301,banking_0871,banking_0871_003,Customer,Actually I can do that another day. I want this to be over quicker since it hurts to talk. Can you help me with making a wire transfer? That's more important to me right now.,['InformIntent'],ExternalWireTransfer,banking
1302,banking_0871,banking_0871_023,Customer,Yes. I need help with the with finding the nearest branch to my location.,['InformIntent'],FindBranch,banking
1303,banking_0872,banking_0872_001,Customer,Hello. Good morning. I'm calling to report a missing credit card.,['InformIntent'],ReportLostStolenCard,banking
1304,banking_0873,banking_0873_014,Customer,"Yes, I wanted to transfer some money to another person's account.",['InformIntent'],ExternalWireTransfer,banking
1305,banking_0873,banking_0873_048,Customer,"No, I were gonna wonder how long will it take for her to receive it?",['InformIntent'],AskAboutTransferTime,banking
1306,banking_0874,banking_0874_001,Customer,"Hi, Daisy my names George I don't need. I don't know where any of the branch locations are.",['InformIntent'],FindBranch,banking
1307,banking_0874,banking_0874_015,Customer,you know what just forget I want to close my account.,['InformIntent'],CloseBankAccount,banking
1308,banking_0874,banking_0874_017,Customer,"I'd like to transfer it, please.",[],ExternalWireTransfer,banking
1309,banking_0875,banking_0875_001,Customer,Yes Jerry my name is Evelyn Richards. Can you update my email?,['InformIntent'],UpdateEmail,banking
1310,banking_0875,banking_0875_021,Customer,Yes I got a notice in the mail about my account there was some problem with that and I wanted to see if you could tell me what this is about.,['InformIntent'],GetAccountInfo,banking
1311,banking_0875,banking_0875_027,Customer,What? I've never been to Mexico City. So I am definitely disputing that.,[],DisputeCharge,banking
1312,banking_0876,banking_0876_001,Customer,yes. My name is Ben Kendall. K E N D A L. And I need to find the nearest branch.,['InformIntent'],FindBranch,banking
1313,banking_0876,banking_0876_020,Customer,what hours is the branch open?,['InformIntent'],GetBranchHours,banking
1314,banking_0877,banking_0877_001,Customer,"Hi. Yes, I'm calling to see if you guys can assist me with trying to find the nearest branch near me?",['InformIntent'],FindBranch,banking
1315,banking_0877,banking_0877_014,Customer,Thank you. Oh I forgot something too. Do you guys do can I deposit my checks there too?,['InformIntent'],GetBranchInfo,banking
1316,banking_0879,banking_0879_003,Customer,Well I went out drinking and had a blast. I met a few friends for drinks things got out of hand and I lost my wallet.,[],ReportLostStolenCard,banking
1317,banking_0880,banking_0880_005,Customer,Oh thank you and I need to pick a bank and open a new bank account.,['InformIntent'],OpenBankingAccount,banking
1318,banking_0880,banking_0880_007,Customer,Oh OK I just picked up the first phone that it came up on Google. Where are you exactly located so I can see like,['InformIntent'],FindBranch,banking
1319,banking_0880,banking_0880_014,Customer,"OK well before I come up, can you please tell me do you guys charge any fees for transferring money between different banks cuz I have to close my bank account from my old state.",['InformIntent'],AskAboutTransferFees,banking
1320,banking_0880,banking_0880_022,Customer,OK. Well that sounds good. All right. what are your hours?,['InformIntent'],GetBranchHours,banking
1321,banking_0880,banking_0880_026,Customer,Well yeah. Sunday obviously. I'm in Provo. I figured that out. I'm learning. what about your ATM is it twenty-four seven?,[],GetBranchHours,banking
1322,banking_0881,banking_0881_005,Customer,"I would like to have some help, on making a wire transfer. Can we do that on here?",['InformIntent'],ExternalWireTransfer,banking
1323,banking_0882,banking_0882_006,Customer,OK actually can you and I do a wire transfer from my account to my sister's checking account? just here on the phone.,['InformIntent'],ExternalWireTransfer,banking
1324,banking_0883,banking_0883_001,Customer,"hi Rose. My name is Kim. I have some I have a question. I need some help, please. I am trying to I have. I just saw a overdraft it looks like that my checking account is about to have online. I was on there just trying to check my balance and it looks like a charge came through and has me a couple of dollars in the red. So I wanted to take some money from my savings and cover that, and I was wondering if you could help me with that.",['InformIntent'],InternalFundsTransfer,banking
1325,banking_0884,banking_0884_017,Customer,"let, let, let alone not only the bank, an ATM, to get some money out. And I don't wanna use any other ATMs, because there's fees and, I mean, it's not worth it. On top of it I'm spending gas. So I don't know. I'm just thinking what to do if, if I should just I think I'm gonna close this account.",['InformIntent'],CloseBankAccount,banking
1326,banking_0884,banking_0884_021,Customer,"Yeah it's, it's correct. Just before you, you, you make make anything on my checking account I need to move all my funds to my savings account. My wife doesn't know I'm doing this yet. I'm just frustrated. I wanna keep that one open, at least until she decides what to do with the money. I'm pretty sure she's not gonna be very happy with me closing the account.",['InformIntent'],InternalFundsTransfer,banking
1327,banking_0885,banking_0885_057,Customer,OK. And how's the fees looking for these machines?,['InformIntent'],AskAboutATMFees,banking
1328,banking_0886,banking_0886_011,Customer,"Well, I want to do internal transfer. I would like to move money from my savings account back into my checking account. Can you help me with that this evening?",['InformIntent'],InternalFundsTransfer,banking
1329,banking_0886,banking_0886_021,Customer,"Oh well that's wonderful, thank you so much for doing that. I did have one more question. I did give you my address could you possibly tell me the nearest local branch from my home?",['InformIntent'],FindBranch,banking
1330,banking_0887,banking_0887_001,Customer,Hi. Yes. I need to dispute a transaction please.,['InformIntent'],DisputeCharge,banking
1331,banking_0887,banking_0887_039,Customer,While I have you I'd like to do a wire transfer please.,['InformIntent'],ExternalWireTransfer,banking
1332,banking_0888,banking_0888_003,Customer,Well I I I'm I I have a new phone number. So specifically I have I I know I have to change the phone number.,['InformIntent'],UpdatePhoneNumber,banking
1333,banking_0888,banking_0888_024,Customer,Well I'd need to I was wondering if I could check the the balance in my savings account.,['InformIntent'],CheckAccountBalance,banking
1334,banking_0888,banking_0888_028,Customer,Well can I go ahead and transfer some of the money from my savings into my into my checking account?,['InformIntent'],InternalFundsTransfer,banking
1335,banking_0889,banking_0889_056,Customer,I wanna change the phone number.,[],UpdatePhoneNumber,banking
1336,banking_0890,banking_0890_002,Customer,Hi Rose. this is Kim. I have a question. I am looking at my My statement that I just received recently in the mail. And there's a charge on here that I don't recognize and I was calling to question it.,['InformIntent'],DisputeCharge,banking
1337,banking_0891,banking_0891_001,Customer,"Hi, I'm Latoya. I'm calling because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
1338,banking_0892,banking_0892_001,Customer,"Yes. Hi. I would like to update my phone. My son broke my iPhone and I had to get it replaced. oh man, what a day. Can you help me?",['InformIntent'],UpdatePhoneNumber,banking
1339,banking_0893,banking_0893_005,Customer,Well anyways I was hoping you can. I need to update my street address on my savings account.,['InformIntent'],UpdateStreetAddress,banking
1340,banking_0894,banking_0894_017,Customer,is there a branch location closer to me?,['InformIntent'],FindBranch,banking
1341,banking_0894,banking_0894_039,Customer,no but while I have you on the line could you check my balance for me please?,['InformIntent'],CheckAccountBalance,banking
1342,banking_0895,banking_0895_001,Customer,yes my name is Paul Butler B U T L E R and my son he went to Las Vegas on vacation and he lost all his money and I need to try to get him some money I guess. what is the daily withdrawal limit on an ATM?,['InformIntent'],GetWithdrawalLimit,banking
1343,banking_0895,banking_0895_003,Customer,"Oh, OK that's not gone be enough. well how am I gonna get him some money? can I, can I do a a wire, one of those wire thingies?",['InformIntent'],ExternalWireTransfer,banking
1344,banking_0896,banking_0896_001,Customer,". Yeah, my name is Joe Spring. I need to update some information on my account. Can you help me with that today? I've been so busy outside in this nice weather today. How's the weather there?",['InformIntent'],UpdateStreetAddress,banking
1345,banking_0897,banking_0897_007,Customer,"Oh, right. Yeah, sorry. I was in the middle of just chit chatting. It's so loud in here. It. Would. Is there a nearby branch?",['InformIntent'],FindBranch,banking
1346,banking_0898,banking_0898_007,Customer,"Yes, just just put it into the new account we're gonna to open.",[],InternalFundsTransfer,banking
1347,banking_0898,banking_0898_027,Customer,"Well, I can't think of anything. Oh, wait. When will I get my debit card?",['InformIntent'],AskAboutCardArrival,banking
1348,banking_0899,banking_0899_001,Customer,Yes so I got a letter in the mail and I don't really understand what it's telling me. It's saying something about a closed location.,['InformIntent'],ReportNotice,banking
1349,banking_0899,banking_0899_019,Customer,I need to make a deposit like now.,['InformIntent'],FindBranch,banking
1350,banking_0900,banking_0900_009,Customer,well Rose I'm calling because I am trying to check the balance of my account. I had tried to check this information online and was having an issue and I've had several things hit up against my account over the past several days and I I really I I need I need to know the balance and like I said trying to go online hasn't been successful. So I was hoping that you'd be able to help me out.,['InformIntent'],CheckAccountBalance,banking
1351,banking_0900,banking_0900_028,Customer,Oh OK great. I actually would like to since that balance it it actually is a little bit more than I thought. I'd like to transfer five hundred dollars over to my savings account. do you think you could help me with that?,['InformIntent'],InternalFundsTransfer,banking
1352,banking_0901,banking_0901_001,Customer,my name is Liam Payton. P A Y T O N and I see a funny looking charge on my checking account. Some sort of transaction that went through that that I don't know anything about.,['InformIntent'],DisputeCharge,banking
1353,banking_0901,banking_0901_031,Customer,"yeah, I would and I also need to find an ATM around close to me.",[],FindATM,banking
1354,banking_0902,banking_0902_017,Customer,"Oh how wonderful. Well, in that case. I I want to open an account with Interbank.",['InformIntent'],OpenBankingAccount,banking
1355,banking_0903,banking_0903_029,Customer,"OK great and while I have you can I check my account balance with you, please?",['InformIntent'],CheckAccountBalance,banking
1356,banking_0904,banking_0904_037,Customer,"actually I found a better bank that's gonna give me a a higher interest on my money, and so I just wanted to just close out this account and just transfer my remaining balance which is fifty dollars to my new bank.",['InformIntent'],ExternalWireTransfer,banking
1357,banking_0905,banking_0905_001,Customer,"Yes, hello Gerry. my name is Evelyn Richards and I would like to dispute a wire transaction I made today.",['InformIntent'],DisputeCharge,banking
1358,banking_0905,banking_0905_003,Customer,Yes. And I'd also like to do another wire transaction to the right account.,['InformIntent'],ExternalWireTransfer,banking
1359,banking_0906,banking_0906_006,Customer,"That's great, good to hear a real person around here. I need to just make I need to make an internal transfer.",['InformIntent'],InternalFundsTransfer,banking
1360,banking_0907,banking_0907_027,Customer,Well I got my account statement and I don't recognize the transaction.,['InformIntent'],DisputeCharge,banking
1361,banking_0908,banking_0908_001,Customer,Yes Gerry. My name is Evelyn Richards and I'd like to report that my card was stolen.,['InformIntent'],ReportLostStolenCard,banking
1362,banking_0908,banking_0908_019,Customer,My cell phone number is four seven eight three six one eight zero three one and would be OK to go ahead and update my home phone number? It changed.,['InformIntent'],UpdatePhoneNumber,banking
1363,banking_0908,banking_0908_042,Customer,And can you tell me the balance in my savings account?,['InformIntent'],CheckAccountBalance,banking
1364,banking_0909,banking_0909_009,Customer,Is that a busy one or is that all kind of offices out the way.,['InformIntent'],GetBranchInfo,banking
1365,banking_0909,banking_0909_034,Customer,yes can you give me my credit card balance cuz I I would like to do some shopping today since the weather is nice.,['InformIntent'],CheckAccountBalance,banking
1366,banking_0909,banking_0909_046,Customer,"OK. at the branch, do they can you deposit cash through the ATM there?",['InformIntent'],AskAboutCashDeposits,banking
1367,banking_0910,banking_0910_001,Customer,"yes Kimberly, I would like to open up that account that I called about earlier today. I believe that I spoke to you.",['InformIntent'],OpenBankingAccount,banking
1368,banking_0911,banking_0911_001,Customer,yes. I would like to dispute a transaction please.,['InformIntent'],DisputeCharge,banking
1369,banking_0911,banking_0911_066,Customer,"Yes, actually there is. I need to make a transfer from my savings into my wife's checking account please.",['InformIntent'],InternalFundsTransfer,banking
1370,banking_0912,banking_0912_003,Customer,"So far. Listen, I called and spoke with Natalie earlier about opening a new account, but didn't have all the information available. Is she available, ma'am? Or can you help me?",[],OpenBankingAccount,banking
1371,banking_0912,banking_0912_047,Customer,OK. when will I receive my checks?,['InformIntent'],OrderChecks,banking
1372,banking_0913,banking_0913_001,Customer,"yes, I was looking at my bank statement, and I see a charge on here that I do not understand.",['InformIntent'],DisputeCharge,banking
1373,banking_0914,banking_0914_018,Customer,I like to transfer money from my checking account to savings. My new savings. My new savings account.,['InformIntent'],InternalFundsTransfer,banking
1374,banking_0914,banking_0914_036,Customer,The what could you just verify now? Can you give me the new balance on the checking account?,['InformIntent'],CheckAccountBalance,banking
1375,banking_0915,banking_0915_006,Customer,"That's awesome. Well, my name is Kim and I was calling actually to try to get some help locating an ATM near me.",['InformIntent'],FindATM,banking
1376,banking_0915,banking_0915_039,Customer,I see. And is there. so is that? Is it just a standalone ATM or is there a branch there with it? Cuz I do need to to go into into the bank this this coming week actually.,['InformIntent'],FindBranch,banking
1377,banking_0915,banking_0915_050,Customer,OK. And I I I'm assuming thbye bye. Are they? What are their hours? Are they probably like just Monday through Monday through Friday?,['InformIntent'],GetBranchHours,banking
1378,banking_0915,banking_0915_056,Customer,"OK. Well, thank you so much. I really appreciate it. while I have you to check my my account balance?",['InformIntent'],CheckAccountBalance,banking
1379,banking_0915,banking_0915_069,Customer,I did wanna ask you for the for the ATM what is the daily withdrawal limit?,['InformIntent'],GetWithdrawalLimit,banking
1380,banking_0916,banking_0916_015,Customer,"OK. I moved and I don't know what address you have me under, but I have a new address. And I think it's under my old address. I don't know what you have.",[],UpdateStreetAddress,banking
1381,banking_0916,banking_0916_033,Customer,And I need the nearest branches you have. I need the nearest one to that new address.,['InformIntent'],FindBranch,banking
1382,banking_0918,banking_0918_001,Customer,"yes, I have an account with you guys and I haven't used it in a long time, and it's accruing a bunch of interest, and I just wanna find a way to either close it out or or do something with it. Can you help me?",['InformIntent'],CloseBankAccount,banking
1383,banking_0919,banking_0919_001,Customer,I need to close my savings account.,['InformIntent'],CloseBankAccount,banking
1384,banking_0919,banking_0919_015,Customer,"I've got a checking account and I've got a question about my savings account. It. It. It doesn't draw very much interest, I don't think. I don't what the interest rate is. Do you know what it is?",[],CheckAccountInterestRate,banking
1385,banking_0920,banking_0920_001,Customer,"Hi, I needed help with my to find out my account balances.",['InformIntent'],CheckAccountBalance,banking
1386,banking_0920,banking_0920_065,Customer,Yeah. I need to wire some money.,['InformIntent'],ExternalWireTransfer,banking
1387,banking_0922,banking_0922_001,Customer,"Hi Ashley, I'm calling because I need to update some of my personal information.",['InformIntent'],UpdateStreetAddress,banking
1388,banking_0923,banking_0923_002,Customer,And I'm calling because I noticed there was a charge to my account from a Herrs magazine company? I don't even read magazines.,['InformIntent'],DisputeCharge,banking
1389,banking_0924,banking_0924_001,Customer,"yeah, I'm trying to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1390,banking_0924,banking_0924_093,Customer,"Yeah, actually how much do I have in my regular checking?",['InformIntent'],CheckAccountBalance,banking
1391,banking_0925,banking_0925_003,Customer,Eh not too bad I guess. So I need you I need to change my my email information I do believe. Can you now. What do you need from me dear?,['InformIntent'],UpdateEmail,banking
1392,banking_0925,banking_0925_058,Customer,Yeah probably better do that. Make sure that they're all all up to date. See who all I have on this account too please?,['InformIntent'],GetAccountInfo,banking
1393,banking_0927,banking_0927_001,Customer,"Hi, my name's Laura and I just moved and so I'm trying to change financial institutions and so I'm looking at opening a checking account. But I have some questions about other products.",['InformIntent'],OpenBankingAccount,banking
1394,banking_0927,banking_0927_007,Customer,I think I'm interested in the travel card.,[],OpenCreditCard,banking
1395,banking_0927,banking_0927_019,Customer,"yes, I have a paper and pen ready. Could I get the address of the of the bank so that I can come in?",['InformIntent'],FindBranch,banking
1396,banking_0929,banking_0929_043,Customer,mhm can you tell me what's the closest of your ATMs machines next closer to that that little store there that,['InformIntent'],FindATM,banking
1397,banking_0930,banking_0930_055,Customer,Huh. Now how. I don't have access to to that kind of thing online. Can we talk about how to make that happen?,['InformIntent'],SetUpOnlineBanking,banking
1398,banking_0931,banking_0931_001,Customer,"Yeah I'm trying to send some money to my son through a wire transfer, can yo help me with that?",['InformIntent'],ExternalWireTransfer,banking
1399,banking_0931,banking_0931_031,Customer,"All right, wonderful. Can you also transfer some money from that credit card debit card that we are canceling to my other one that I have with my wife? That way, I won't miss out on the funds.",['InformIntent'],InternalFundsTransfer,banking
1400,banking_0932,banking_0932_007,Customer,"Oh, thank you. It's been. It's been very nice. Anyway, I already received on my new address a letter from you guys that there's a problem with my checking account. Can you tell me what's going on?",['InformIntent'],ReportNotice,banking
1401,banking_0932,banking_0932_030,Customer,"Actually, since you're on the phone, I thought about it and I'm gonna need to open a savings account Can we please do that?",['InformIntent'],OpenBankingAccount,banking
1402,banking_0933,banking_0933_001,Customer,"Hi, my name is Sarah Smart and I'm calling to get the account balance on my checking account.",['InformIntent'],CheckAccountBalance,banking
1403,banking_0933,banking_0933_031,Customer,"Could you check my savings account balance too, please?",['InformIntent'],CheckAccountBalance,banking
1404,banking_0933,banking_0933_035,Customer,"Wow, that's quite a bit lower than I expected. Wonder can you check when the last withdrawal was?",['InformIntent'],CheckTransactionHistory,banking
1405,banking_0934,banking_0934_001,Customer,"Hello, I just moved and I thought there was a branch nearby but it's a different bank. Trying to locate an Intellibank close to my new home.",['InformIntent'],FindBranch,banking
1406,banking_0936,banking_0936_005,Customer,"Yes, I was calling in. I wanted to close one of my savings accounts, please.",['InformIntent'],CloseBankAccount,banking
1407,banking_0936,banking_0936_015,Customer,"yes, it's my savings account. Three five seven two five seven nine four seven dash one. And can you go ahead and tell me my my balance on my savings and also my checking, please?",['InformIntent'],CheckAccountBalance,banking
1408,banking_0936,banking_0936_046,Customer,"Oh, perfect . Can you gimme the the the balance on my credit account?",['InformIntent'],CheckAccountBalance,banking
1409,banking_0937,banking_0937_028,Customer,We're gonna need to update that as well.,[],UpdateStreetAddress,banking
1410,banking_0937,banking_0937_093,Customer,"yeah so I guess if you can get me, you know, a direction to go to get started with that?",['InformIntent'],SetUpOnlineBanking,banking
1411,banking_0938,banking_0938_001,Customer,"Hi, yes, I've been trying to get in touch with you guys since this morning because I lost my card.",['InformIntent'],ReportLostStolenCard,banking
1412,banking_0938,banking_0938_042,Customer,"OK, and can you tell me what's the last transaction that came from the card?",['InformIntent'],CheckTransactionHistory,banking
1413,banking_0939,banking_0939_001,Customer,"Yes, this is Jennifer Johnson I need to update my address, please.",['InformIntent'],UpdateStreetAddress,banking
1414,banking_0942,banking_0942_001,Customer,Yes. I'd like to have a transaction looked at. I think it might be fraud.,['InformIntent'],DisputeCharge,banking
1415,banking_0942,banking_0942_029,Customer,"yes. Actually, like I think I'd like to transfer the rest of those funds from that account to my bank account that I have at Unity Bank. If that's possible?",['InformIntent'],ExternalWireTransfer,banking
1416,banking_0944,banking_0944_004,Customer,"That is wonderful. That is way to look on the positive side of that. Well Rose, I'm calling. Excuse me, sorry about that. I'm calling today because I had just logged online to my to my bank account and I noticed something on my statement that I didn't recognize.",['InformIntent'],DisputeCharge,banking
1417,banking_0945,banking_0945_004,Customer,"My name is Anastasia Hoffman and I need to check my account balance, please.",['InformIntent'],CheckAccountBalance,banking
1418,banking_0945,banking_0945_054,Customer,"Well, I wanna setup the dispute but I also want to setup a dispute with my son.",['InformIntent'],DisputeCharge,banking
1419,banking_0946,banking_0946_001,Customer,"yes, I need to dispute a transaction.",['InformIntent'],DisputeCharge,banking
1420,banking_0947,banking_0947_003,Customer,I'd like to open up a new account I wanna I'm trying to separate some funds and a new checking account,['InformIntent'],OpenBankingAccount,banking
1421,banking_0947,banking_0947_025,Customer,Could you please before we we do that could could you give me the balance of my current checking account.,['InformIntent'],CheckAccountBalance,banking
1422,banking_0947,banking_0947_027,Customer,"OK, yeah I'd like to transfer five hundred dollars into the new checking account.",['InformIntent'],InternalFundsTransfer,banking
1423,banking_0948,banking_0948_001,Customer,Hi. Yeah. I I unfortunately need to change my address.,['InformIntent'],UpdateStreetAddress,banking
1424,banking_0949,banking_0949_001,Customer,Hi. This is Laura Winters and I'd like to open a banking account.,['InformIntent'],OpenBankingAccount,banking
1425,banking_0949,banking_0949_003,Customer,yes. I can probably do that. Do you have any branches in the southeast part of town?,['InformIntent'],FindBranch,banking
1426,banking_0950,banking_0950_001,Customer,"Yes, I was calling in. I wondered a couple things but first, I just wanna make a transfer from my savings account over to my my loan account.",['InformIntent'],InternalFundsTransfer,banking
1427,banking_0950,banking_0950_019,Customer,"Yes. actually, I want to dispute some charges.",['InformIntent'],DisputeCharge,banking
1428,banking_0951,banking_0951_001,Customer,Hi Christy. I'm on a business trip out of town and I was trying to find a branch near me.,['InformIntent'],FindBranch,banking
1429,banking_0951,banking_0951_011,Customer,"I do, but need to make a cash deposit. Can I do that at at an ATM?",['InformIntent'],AskAboutCashDeposits,banking
1430,banking_0952,banking_0952_005,Customer,Yeah but what are the opening hours there?,['InformIntent'],GetBranchHours,banking
1431,banking_0952,banking_0952_020,Customer,OK. And then I have another question. I wanna have a traveler's card.,['InformIntent'],OpenCreditCard,banking
1432,banking_0953,banking_0953_001,Customer,I want to make wire transfer.,['InformIntent'],ExternalWireTransfer,banking
1433,banking_0954,banking_0954_011,Customer,"No. I would just like to close the account, please.",['InformIntent'],CloseBankAccount,banking
1434,banking_0954,banking_0954_027,Customer,"Yes. I believe that it has been hacked. I keep getting random withdrawals. I would like to take the money from that account and put it in a different account, please.",['InformIntent'],InternalFundsTransfer,banking
1435,banking_0954,banking_0954_038,Customer,"Yes. Yes, there is one more thing I would like you to do for me I would like to know how much money is, you transferred from my savings?",['InformIntent'],CheckAccountBalance,banking
1436,banking_0955,banking_0955_003,Customer,Yeah. I need to report my card. Lost or stolen.,['InformIntent'],ReportLostStolenCard,banking
1437,banking_0955,banking_0955_007,Customer,"Sorry. I forgot to also ask you. Tiffany, right? Can you check my balance as well?",['InformIntent'],CheckAccountBalance,banking
1438,banking_0956,banking_0956_003,Customer,"Yeah, I'd like to open up a bank account.",['InformIntent'],OpenBankingAccount,banking
1439,banking_0956,banking_0956_019,Customer,"OK, where's your nearest branch so when I get my ID , I can come in?",['InformIntent'],FindBranch,banking
1440,banking_0956,banking_0956_021,Customer,All right. I know where that is. How late are you guys open till?,['InformIntent'],GetBranchHours,banking
1441,banking_0957,banking_0957_001,Customer,Hi Ashley I'm calling because I'd like to open an account.,['InformIntent'],OpenBankingAccount,banking
1442,banking_0958,banking_0958_002,Customer,deposit it in my account. I was just wondering if you could help me find a actual branch that I could go into.,['InformIntent'],FindBranch,banking
1443,banking_0958,banking_0958_032,Customer,well yeah. Can you go ahead and just tell me what my balance is on my checking account?,['InformIntent'],CheckAccountBalance,banking
1444,banking_0959,banking_0959_001,Customer,"Hi. Yes, ma'am. I'm calling because I'd like to open an account.",['InformIntent'],OpenBankingAccount,banking
1445,banking_0960,banking_0960_001,Customer,Good day sir. My name is Richard Branson. I'm a customer of Intellibank. I will like to do a few transactions and also close my account. Can you help me with that?,['InformIntent'],CloseBankAccount,banking
1446,banking_0960,banking_0960_021,Customer,I will like to close my account and transfer the remaining funds to a Wells Fargo account.,['InformIntent'],ExternalWireTransfer,banking
1447,banking_0961,banking_0961_001,Customer,I got this notice in the mail regarding a rate increase.,[],ReportNotice,banking
1448,banking_0961,banking_0961_038,Customer,Yes. I need to make an an internal transfer today between accounts.,['InformIntent'],InternalFundsTransfer,banking
1449,banking_0962,banking_0962_001,Customer,"So I received a letter in the mail from Intellibank and it was thanking me for opening a business account. But I didn't open a business account, so I don't really know what's going on.",['InformIntent'],ReportNotice,banking
1450,banking_0962,banking_0962_031,Customer,Yeah. That is not mine. How do I dispute that? What do I do? I mean that's not my transaction.,['InformIntent'],DisputeCharge,banking
1451,banking_0963,banking_0963_001,Customer,"Yes, I would like to open an account today.",['InformIntent'],OpenBankingAccount,banking
1452,banking_0964,banking_0964_001,Customer,Yes hey Jerry my name is Evelyn Richards. I'm out of town and I need to get some quick cash.,['InformIntent'],FindATM,banking
1453,banking_0964,banking_0964_029,Customer,OK OK. And by the way what's can you also tell me my checking account balance?,['InformIntent'],CheckAccountBalance,banking
1454,banking_0965,banking_0965_001,Customer,Yeah. I need to order another debit card.,['InformIntent'],RequestNewCard,banking
1455,banking_0965,banking_0965_007,Customer,So I think I might have lost it or like left it in the ATM somewhere. I'm not really sure but I just can't find it.,[],ReportLostStolenCard,banking
1456,banking_0966,banking_0966_013,Customer,So I'm not sure. Can you. Can you tell me where I can find one of those?,['InformIntent'],FindATM,banking
1457,banking_0966,banking_0966_030,Customer,Yeah that'd be fine. Does it. Does it charge or anything to make an ATM withdrawal?,['InformIntent'],AskAboutATMFees,banking
1458,banking_0967,banking_0967_001,Customer,"hey Michael, I'm calling I can't find my credit card.",['InformIntent'],ReportLostStolenCard,banking
1459,banking_0968,banking_0968_003,Customer,"OK well like I said, I'm a carpenter. And so I've got I've got my personal account and then I got my business account and usually I make my business expenses all out of the business account. My personal expenses I keep separate for tax purposes and and what have you, but I'm involved in this real big job that I haven't got paid on yet. But I'm gonna be paid on it real soon. And so I guess what I am trying to say is I need to kind of loan myself or loan the business some money temporarily cuz I got I got payroll coming up and I got some real good workers for me. I don't know if you ever worked, you know this type of construction but they work hard and they need to get paid on time and so, so what I'm gonna do since the business account is running short, is I wanna loan myself some money, or am loan the business some money. And so, that's that's why I'm saying this I try need to try to get twenty-five hundred dollars out of my personal account and into my business account is basically what I I'm kind of a personal loan is what I'm saying, or a business loan from from my personal account.",['InformIntent'],InternalFundsTransfer,banking
1460,banking_0969,banking_0969_001,Customer,my debit card was stolen and I'm not sure what I need to do.,['InformIntent'],ReportLostStolenCard,banking
1461,banking_0969,banking_0969_040,Customer,OK and will I get my money back from that transaction for the airline ticket?,['InformIntent'],DisputeCharge,banking
1462,banking_0970,banking_0970_036,Customer,"yes. I also need to replace a debit card that I lost, but it's for another account.",['InformIntent'],RequestNewCard,banking
1463,banking_0971,banking_0971_037,Customer,"yeah, yeah, actually, while I've got you on the phone. Could I go ahead and check the balance of my my, my, my, not my savings account, the other one, my debit account?",['InformIntent'],CheckAccountBalance,banking
1464,banking_0972,banking_0972_001,Customer,I need to close my account.,['InformIntent'],CloseBankAccount,banking
1465,banking_0972,banking_0972_052,Customer,Can we transfer it please?,['InformIntent'],ExternalWireTransfer,banking
1466,banking_0973,banking_0973_013,Customer,"Also I need to check my balance of my checking account, please?",['InformIntent'],CheckAccountBalance,banking
1467,banking_0973,banking_0973_032,Customer,Can you give me the hours of the branch?,['InformIntent'],GetBranchHours,banking
1468,banking_0974,banking_0974_001,Customer,"yeah, I'm trying to do a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1469,banking_0975,banking_0975_001,Customer,Hi. I'm calling to transfer money to my mortgage company.,['InformIntent'],ExternalWireTransfer,banking
1470,banking_0975,banking_0975_029,Customer,"Oh wow, oh my God. I really wanted to to deposit a check online through my phone I live out in the desert area so it's like hard for me to get to the bank. The closest bank is like literally far out. but anyway, I'm gonna give you my ZIP code. Hopefully you find something. the ZIP code is one zero sixteen one nine zero sixteen, sorry about that.",['InformIntent'],FindBranch,banking
1471,banking_0976,banking_0976_007,Customer,"Thank you, thank you. I need to make a wire transfer.",['InformIntent'],ExternalWireTransfer,banking
1472,banking_0976,banking_0976_025,Customer,OK. Are there any fees associated with this transfer?,['InformIntent'],AskAboutTransferFees,banking
1473,banking_0976,banking_0976_060,Customer,OK. That sounds good. One last thing I need to do before I get off the phone with you is I need to change my my street address.,['InformIntent'],UpdateStreetAddress,banking
1474,banking_0977,banking_0977_001,Customer,yes yes I'm calling today because I want to dispute a transaction please.,['InformIntent'],DisputeCharge,banking
1475,banking_0978,banking_0978_001,Customer,yes ma'am. I have an account with you guys and I just received notice from my brother-in-law that he needs some help financially and he needs some money deposited in his into his account within two business days. What's the best way to go about this?,['InformIntent'],ExternalWireTransfer,banking
1476,banking_0979,banking_0979_003,Customer,Yeah I would to open account?,[],OpenBankingAccount,banking
1477,banking_0979,banking_0979_025,Customer,OK where's the local branch nearest me?,['InformIntent'],FindBranch,banking
1478,banking_0979,banking_0979_031,Customer,Oh OK yeah. I'll head in there. What are your hours?,['InformIntent'],GetBranchHours,banking
1479,banking_0981,banking_0981_001,Customer,hi. I need to send some money to my mother.,['InformIntent'],ExternalWireTransfer,banking
1480,banking_0982,banking_0982_007,Customer,does the first one have an ATM?,['InformIntent'],GetBranchInfo,banking
1481,banking_0982,banking_0982_011,Customer,OK but the ATMs available twenty-four hours sir?,['InformIntent'],GetBranchHours,banking
1482,banking_0983,banking_0983_005,Customer,"I have been trying to get my bank to cancel my membership for the longest time and every time that they say that they are going to close it, they never do, and I am charged again. And the money is never reimbursed. And I've been dealing with this problem for a really long time. so I have no idea how to go about getting this handled.",['InformIntent'],DisputeCharge,banking
1483,banking_0983,banking_0983_039,Customer,am I going to be able to file a dispute for the charges charges that the gym has put on my account after I asked for them to cancel my membership?,['InformIntent'],DisputeCharge,banking
1484,banking_0984,banking_0984_001,Customer,This is Laura Winters and I would like to open an account for my grandson.,['InformIntent'],OpenBankingAccount,banking
1485,banking_0985,banking_0985_007,Customer,I need help finding an ATM near me.,['InformIntent'],FindATM,banking
1486,banking_0985,banking_0985_018,Customer,Can you give me a checking. My checking account balance also?,['InformIntent'],CheckAccountBalance,banking
1487,banking_0987,banking_0987_003,Customer,"Rose I need your help please. I am trying to find a a bank near me. A branch nearest me, and I am trying to pull up the street location. I'm so sorry I'm on vacation and I don't exactly know the street address where I am.",['InformIntent'],FindBranch,banking
1488,banking_0987,banking_0987_026,Customer,"no that's OK I think I'll put those two in my Google Maps. And see which one is closer, and head that way. I also was wondering if you could help me I was looking to transfer some money from my account to my friends account.",['InformIntent'],ExternalWireTransfer,banking
1489,banking_0988,banking_0988_003,Customer,I need to check my my account balance.,['InformIntent'],CheckAccountBalance,banking
1490,banking_0988,banking_0988_027,Customer,"no, but I do need to transfer some money out of my savings into my checking. I had a little unexpected expense.",['InformIntent'],InternalFundsTransfer,banking
1491,banking_0989,banking_0989_044,Customer,"Yes, yes as a matter of fact, you know I have been looking at thinking of maybe opening up a new account, another savings account, for my grandchildren.",['InformIntent'],OpenBankingAccount,banking
1492,banking_0990,banking_0990_001,Customer,"Yeah, hello there. I would like to see if I could do an internal transfer with you today.",['InformIntent'],InternalFundsTransfer,banking
1493,banking_0990,banking_0990_022,Customer,Oh wonderful wonderful wonderful. How long will that take to post? Will I have to wait or day or will I have to wait twenty-four hours? How does that work? I'm kinda confused on that. It's my first time doing an internal transfer over the phone.,['InformIntent'],AskAboutTransferTime,banking
1494,banking_0993,banking_0993_015,Customer,Yeah. It's I'm disputing a charge on my savings account.,['InformIntent'],DisputeCharge,banking
1495,banking_0994,banking_0994_001,Customer,Yes I need to check and see if I have enough funds in my account to cover a payment.,['InformIntent'],CheckAccountBalance,banking
1496,banking_0994,banking_0994_019,Customer,OK yeah I don't have enough money. how much is in my savings account please?,['InformIntent'],CheckAccountBalance,banking
1497,banking_0994,banking_0994_027,Customer,Oh my goodness. I didn't know you were open that late. OK yes I'd like a late branch.,[],FindBranch,banking
1498,banking_0994,banking_0994_045,Customer,"OK, all right. Can you do me one more favor real quick? Could you possibly provide me with a phone number for them so that I could contact them just to ask a couple questions before I headed in?",['InformIntent'],GetBranchInfo,banking
1499,banking_0996,banking_0996_005,Customer,"Yeah, I don't know. We got disconnected or something. Hey, you got an answer to that thing I asked you earlier about where the ATM was located?",['InformIntent'],FindATM,banking
1500,banking_0997,banking_0997_001,Customer,I hope it's not too late but my account was frozen at Wells Wells Fargo and so I guess I need a new bank.,['InformIntent'],OpenBankingAccount,banking
1501,banking_0998,banking_0998_001,Customer,Hi Robert. My name is Jessica Brown. I would like to make a wire transfer.,['InformIntent'],ExternalWireTransfer,banking
1502,banking_0998,banking_0998_018,Customer,"Yeah, you can can you tell me which is the balance of my savings account?",['InformIntent'],CheckAccountBalance,banking
1503,finance_0003,finance_0003_007,Customer,"Oh shoot, that would be even better than just calling it in. How bout we do that instead of what I was gonna do which was I was just gonna have you send over the usual payment but if you can just do an automatic payment that would be even better.",['InformIntent'],SetAutoPayment,finance
1504,finance_0005,finance_0005_001,Customer,Hi well first off I'd like to check my available balance that I have on my on my cards.,['InformIntent'],CheckAccountBalance,finance
1505,finance_0005,finance_0005_031,Customer,What type of forms do I need in order to possibly apply for that?,['InformIntent'],GetLoanInfo,finance
1506,finance_0006,finance_0006_001,Customer,Hi I was you know driving my car in traffic down Wilshire as I usually do and I just had this like random thought like oh when was the last time I paid off my car loan. yeah so I I guess I heard like you know friends of friends who use this bank told me that you guys just rolled out a new feature that's like I think they said it was like automatic payments for the car loan.,[],SetAutoPayment,finance
1507,finance_0006,finance_0006_017,Customer,Is there any way to change my PIN?,['InformIntent'],ChangePin,finance
1508,finance_0007,finance_0007_003,Customer,"Well, honestly Linda, I am pretty upset and this has kinda been building up over the last few God, probably about the last year but I've been extremely patient I have a wealth management account with you, for my company and when I opened this, the way or the way everything was explained to me I should I believe I should have had a much higher return than what than what I have had. So, I've decided to go a different direction and use a different investment firm to see if they can actually do their job like I thought you guys would and obviously haven't.",[],CloseAccount,finance
1509,finance_0008,finance_0008_001,Customer,Hey Roger I am calling to get a quick liquidity ratio.,['InformIntent'],AskLiquidityRatio,finance
1510,finance_0009,finance_0009_007,Customer,So all right. So I I wanted to get a little information. I'm not sure how to go about this. I I was figuring that you'd probably well you or or the bank would be able to help me to figure out looking to figure out the debt to income ratio for this quarter actually.,[],GetDebtIncomeRatio,finance
1511,finance_0010,finance_0010_004,Customer,"Right, so I'm wanting to expand the, the properties that my company holds so that we could do more business in different areas. I was wondering if you could help me with the process either getting qualified or the entire application process. Whatever it is that you do.",['InformIntent'],ApplyLoan,finance
1512,finance_0011,finance_0011_001,Customer,Yes so I'm trying to find out where the consumer price index is.,['InformIntent'],AskConsumerPriceIndex,finance
1513,finance_0012,finance_0012_001,Customer,"Yes, I have a Business Platinum credit card account, and I would like to add get a new card.",['InformIntent'],RequestNewCard,finance
1514,finance_0012,finance_0012_007,Customer,"One zero six two and instead of getting a new card, well I need a new card, but I need to add a new user to that card account also.",['InformIntent'],AddUserToAccount,finance
1515,finance_0012,finance_0012_039,Customer,"Can you, can you tell me the interest rate on that card?",['InformIntent'],GetCreditCardInfo,finance
1516,finance_0013,finance_0013_001,Customer,I'd like to change my PIN number.,['InformIntent'],ChangePin,finance
1517,finance_0016,finance_0016_027,Customer,All right well what's the balance on that one then? The the checking account.,['InformIntent'],CheckAccountBalance,finance
1518,finance_0016,finance_0016_035,Customer,"Yeah well right now I feel like it'd be a good idea that we transfer one one hundred and seventeen thousand to the savings account, because the way it look on the business side, and what the flow everything's going I'm still in good shape. Even with that balance left in checking.",['InformIntent'],MakeTransfer,finance
1519,finance_0017,finance_0017_021,Customer,"Yes I appreciate that and I'd like to find out, what is the balance in that in that complete account?",['InformIntent'],CheckAccountBalance,finance
1520,finance_0018,finance_0018_003,Customer,I'm doing good I'm doing good. so I am a I'm I'm a new business owner. It's just over a year now. knock on wood things are going pretty good. And I wanted to know if Intellibank has you know either yourself or somebody I can talk to about like like investments. I I wanted to you know start taking my money and put it in multiple different things. Because you know you're supposed to have multiple streams of income. And I don't wanna just depend on my business to be working for me. I want my money to work for me in in ways possibly as well.,['InformIntent'],ScheduleAppointment,finance
1521,finance_0019,finance_0019_003,Customer,I'd like check my balance.,['InformIntent'],CheckAccountBalance,finance
1522,finance_0019,finance_0019_023,Customer,no I don't I'm not interested in opening the card right now I just wanna know more information about it. could you send me that information in an email?,['InformIntent'],RequestEmail,finance
1523,finance_0021,finance_0021_001,Customer,"Renee, we are looking to expand our, our space here. And I was wanting to look into a an S P A seven A loan.",['InformIntent'],ApplyLoan,finance
1524,finance_0022,finance_0022_001,Customer,Yes I'm wanting to buy a property so I need to see about a loan.,['InformIntent'],ApplyLoan,finance
1525,finance_0024,finance_0024_001,Customer,"Hello. My name is Charlene. And I've been making a couple of transfers, but I find it's really hard because I keep forgetting my PIN from time to time and I don't know how I can resolve that issue.",['InformIntent'],ChangePin,finance
1526,finance_0025,finance_0025_015,Customer,I guess it. What's in the business account? If we could check that?,['InformIntent'],CheckAccountBalance,finance
1527,finance_0026,finance_0026_001,Customer,"Hi, I'm hoping you can help me with this because I called earlier and I think when I got my account balance earlier it was wrong I just wanted to call back and make absolute sure that you guys have the right balance.",['InformIntent'],CheckAccountBalance,finance
1528,finance_0026,finance_0026_036,Customer,Alright. and the last person that I talked to said that I could also get this information online. is that true?,[],OnlineBankingInfo,finance
1529,finance_0028,finance_0028_003,Customer,Great! I would like to schedule an appointment with a tax specialist. I'm being audited.,['InformIntent'],ScheduleAppointment,finance
1530,finance_0031,finance_0031_024,Customer,so I will need to know the options as a small business owner what my options are for a corporate credit card.,['InformIntent'],GetCreditCardInfo,finance
1531,finance_0031,finance_0031_035,Customer,"Well, ideally I I think I would like to apply for all of the credit cards.",['InformIntent'],ApplyCreditCard,finance
1532,finance_0032,finance_0032_001,Customer,"Hi daisy, my business just relocated we have we're downsizing right now. So we had to move to an office space that was more affordable more economical you know? so I'd like to change a piece of personal information on my account.",['InformIntent'],UpdateStreetAddress,finance
1533,finance_0032,finance_0032_035,Customer,"OK, and can I update personal information on your guy's online website?",['InformIntent'],OnlineBankingInfo,finance
1534,finance_0035,finance_0035_005,Customer,I'm looking to do a a new checking account.,['InformIntent'],OpenAccount,finance
1535,finance_0037,finance_0037_001,Customer,"yes. So, my accountant is asking me for a debt income ratio, is that something that you can help me with?",['InformIntent'],GetDebtIncomeRatio,finance
1536,finance_0039,finance_0039_001,Customer,Yeah. I have a loan with you guys. And the main reason I'm calling is because I wanted to check on the balance. I I know what it says on the system online but I've been making payments this whole time and it just doesn't compute to me. So I thought I'd give you guys a call. See what you've got on your end.,['InformIntent'],CheckLoanBalance,finance
1537,finance_0040,finance_0040_014,Customer,Well I was thinking about getting a loan.,['InformIntent'],ApplyLoan,finance
1538,finance_0040,finance_0040_016,Customer,What were all of my options?,['InformIntent'],GetLoanInfo,finance
1539,finance_0040,finance_0040_022,Customer,Could I use my car as collateral?,['InformIntent'],GetLoanInfo,finance
1540,finance_0042,finance_0042_015,Customer,"that's sweet. I live in a pretty industrialized area region myself, so. So I don't really know much about Fall, change of leaves, anything like that, but I do know I need some information about my debt to income ratio, which is why I'm calling tonight.",['InformIntent'],GetDebtIncomeRatio,finance
1541,finance_0043,finance_0043_001,Customer,"Hey, what's going on man? How you doing? My name is Alex Felix and I'm calling in regards to paying off my credit card, my business credit card, and yeah man. I called earlier tried to get it done. Nobody responded back so you know thanks for picking up and everything being in business sometimes can be just a headache, you know what I'm saying? So try to be right and you know you know. Get all the expenses and do everything for everyone, but man, just I'm out here man. I'm like oh no, I gotta pay my stuff off. Gotta make sure I'm good before I help everybody else all the time. So, yeah",['InformIntent'],MakeCreditCardPayment,finance
1542,finance_0043,finance_0043_035,Customer,Yeah. Yeah. Autopay that would be cool.,[],SetAutoPayment,finance
1543,finance_0044,finance_0044_002,Customer,"I like one I gotta I need to get a a loan. Wanna do like the S SPA loan. S five oh four, I believe. SBA five oh four loan.",['InformIntent'],ApplyLoan,finance
1544,finance_0044,finance_0044_066,Customer,"Yeah, I wanna. I wanna get a a custom. I wanna get like a a cashback credit card. You guys have like a Signature Advantage Cashback Card I think, right?",['InformIntent'],ApplyCreditCard,finance
1545,finance_0047,finance_0047_001,Customer,Intellibank Dolly I am wanting to do some configuration with my company's debt to income ratio because there was a loan product I was reading about and we'll get to that but I wanted to see what my company's cash flow situation,['InformIntent'],GetDebtIncomeRatio,finance
1546,finance_0047,finance_0047_026,Customer,Well you know yeah I was thinking about the SBA five oh four loan and now that you mention that it might be good to get a rate locked in,[],ApplyLoan,finance
1547,finance_0048,finance_0048_007,Customer,"So we are purchasing a second location so what I've been doing is I've been doing some research and it's kind of come down between the SBA seven A and the SBA five oh four loan options. but if you could tell me about them like I'm thinking maybe the SBA seven A loan might be one to one to go with but if you could maybe explain it to me, that's kind of where I'm at now.",['InformIntent'],GetLoanInfo,finance
1548,finance_0048,finance_0048_017,Customer,OK then. Let's scratch the seven A. Let's move forward with the SBA five oh four then OK?,[],ApplyLoan,finance
1549,finance_0049,finance_0049_005,Customer,Yes and and I also wanna speak to someone about that and also the yellow card.,['InformIntent'],ScheduleAppointment,finance
1550,finance_0052,finance_0052_011,Customer,Yeah I wanna know given the amount that I have and I'm trying to to to increase the sales and the reach of my business. So I need to I don't have the available money in my account to to make any adjustments or or repairs to to my store at the moment and I was hoping that Intellibank would be able to find a way to to assist my business.,['InformIntent'],ApplyLoan,finance
1551,finance_0052,finance_0052_015,Customer,OK. OK. Can you tell me about that?,['InformIntent'],GetLoanInfo,finance
1552,finance_0052,finance_0052_019,Customer,Yeah. Yeah I think I think that would be an appropriate course of action. Let's go ahead with. You said that was a secured loan?,[],ApplyLoan,finance
1553,finance_0053,finance_0053_001,Customer,hi. I I'd like to apply for a loan. A business loan.,['InformIntent'],ApplyLoan,finance
1554,finance_0056,finance_0056_011,Customer,Yes I wanted to do an eternal transfer.,['InformIntent'],MakeTransfer,finance
1555,finance_0056,finance_0056_038,Customer,And I also wanted to apply for a term loan. A business.,['InformIntent'],ApplyLoan,finance
1556,finance_0058,finance_0058_001,Customer,"Ooh, I like that. Outstanding customer service! OK. OK, thank you Suzanne. My name's Jason and I'm calling cuz I need to close one of my accounts. I don't know how outstanding you can do that, but.",['InformIntent'],CloseAccount,finance
1557,finance_0058,finance_0058_007,Customer,"I will not be. I will be transferring it to a, an account that is not with you. My personal account.",[],MakeTransfer,finance
1558,finance_0063,finance_0063_010,Customer,Yeah I know it's a it's a big getaway so I was just hoping to look at certain exchange rates.,['InformIntent'],GetExchangeRate,finance
1559,finance_0067,finance_0067_003,Customer,"Well I tell you what Elma. I'm sorry Alma. Let's go ahead and just check the balances. And if the balances are looking good then there's really I guess no need to look through the transactions. But if they're not, then yeah we probably do need to go ahead and look through the transactions.",['InformIntent'],CheckAccountBalance,finance
1560,finance_0067,finance_0067_018,Customer,Oh wow. OK forty-eight thousand three ninety-two eleven. That's exactly what she has on here. I tell you what let's go ahead and check our smart savings if that's OK. And I guess maybe she's just keeping the books in a way that I am not completely familiar with. But you you know if those balances look good I guess I will just let her do her thing. I might actually call back and double check in a couple weeks but you know. You know.,[],CheckAccountBalance,finance
1561,finance_0069,finance_0069_006,Customer,"Oh OK. Yeah, I'd like to request a new credit card.",['InformIntent'],RequestNewCard,finance
1562,finance_0070,finance_0070_006,Customer,OK. well yeah. I just started an investment account the other day. And so I guess I guess I guess that's who I would need to talk to?,[],ScheduleAppointment,finance
1563,finance_0072,finance_0072_005,Customer,Oh. The reason I'm calling I need a borrow some money and I was wondering if I can make an application for a loan.,['InformIntent'],ApplyLoan,finance
1564,finance_0073,finance_0073_001,Customer,Hi I need to schedule a payment on my credit card for my business account. How are you today?,['InformIntent'],MakeCreditCardPayment,finance
1565,finance_0073,finance_0073_042,Customer,OK. Is there a way to make payments online?,['InformIntent'],OnlineBankingInfo,finance
1566,finance_0074,finance_0074_011,Customer,I'd like to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
1567,finance_0075,finance_0075_001,Customer,"Yes, I called earlier about my checking account balance. but I'm calling back because I was I wanting to get information about the five hundred loans. I didn't have time at that time to do it.",['InformIntent'],GetLoanInfo,finance
1568,finance_0075,finance_0075_009,Customer,"OK, that'd be fine. And, I also wanna know what the branch hours are.",['InformIntent'],GetBranchHours,finance
1569,finance_0079,finance_0079_001,Customer,Yeah what's the hours of of your branch?,['InformIntent'],GetBranchHours,finance
1570,finance_0081,finance_0081_001,Customer,"Hello. How are you today ma'am? I'm great. is there anything I can help you with today? Yeah, I need to get a update. I need a to get a balance on my credit card on my business account.",['InformIntent'],CheckAccountBalance,finance
1571,finance_0084,finance_0084_003,Customer,Well I had a I've been trying to use the mobile app. I and I I just can't seem to get it to work. I gotta pay for some buns and I I have to I have to get this order in to the vendor and I just can't seem to get the app to work.,['InformIntent'],MakeTransfer,finance
1572,finance_0084,finance_0084_020,Customer,how much is in my account?,['InformIntent'],CheckAccountBalance,finance
1573,finance_0085,finance_0085_004,Customer,I curious what would be the best way for me to figure out exactly how much money I have right now?,['InformIntent'],CheckAccountBalance,finance
1574,finance_0085,finance_0085_025,Customer,let's check out the savings account now.,['InformIntent'],CheckAccountBalance,finance
1575,finance_0085,finance_0085_039,Customer,I can do online in the future? If I go right online. Is my account balances there? cuz I hate bothering you guys. I feel like it's a bother every time I ring you up and ask.,['InformIntent'],OnlineBankingInfo,finance
1576,finance_0087,finance_0087_001,Customer,"Hi Daisy, I'd like to add another user to my checking account.",['InformIntent'],AddUserToAccount,finance
1577,finance_0087,finance_0087_046,Customer,"Yeah, could I maybe apply for a term loan with you guys over the phone?",['InformIntent'],ApplyLoan,finance
1578,finance_0088,finance_0088_001,Customer,"yes, I've got an intel secured loan and I am not sure when the payment is gonna be due.",['InformIntent'],GetPaymentDueDate,finance
1579,finance_0089,finance_0089_001,Customer,"Yes Jerry. I want to apply for a SBA seven A loan. I was gonna come by the branch, but I just didn't have time so I just decided to go ahead and call. Can you help me?",['InformIntent'],ApplyLoan,finance
1580,finance_0089,finance_0089_005,Customer,Jones Bed and Bath. And I also would like to know your branch hours please.,['InformIntent'],GetBranchHours,finance
1581,finance_0090,finance_0090_003,Customer,it's OK. Didn't get up that long ago to be honest. yeah. I was calling. I need some I need some stock info.,['InformIntent'],GetStockQuote,finance
1582,finance_0091,finance_0091_001,Customer,"Yes, I wanna apply for a secured loan.",['InformIntent'],ApplyLoan,finance
1583,finance_0092,finance_0092_001,Customer,Hello. I need to find out what my net income was from January to June of this year.,['InformIntent'],NetIncome,finance
1584,finance_0093,finance_0093_001,Customer,Hello my name is Charlene and I'm a business owner so that means I get a lot of requests and make a and make a lot of transfers and at the of the month I get to get my statements delivered to me through mail which I see is getting quite tiresome because it's too much for me so I'm wondering how can I maybe receive the statements online?,[],ChangeStatementDelivery,finance
1585,finance_0094,finance_0094_001,Customer,hello. My name is Charlene and I'm having an issue with my email address because I have a new one but most of my mail keeps going to the old email address and I wondering if you could help me with that.,['InformIntent'],UpdateEmail,finance
1586,finance_0094,finance_0094_027,Customer,That's all. Thank you. And I was also wondering about the Is it the Business Play or Business Plan Card? Eh? I'm not really sure.,['InformIntent'],GetCreditCardInfo,finance
1587,finance_0098,finance_0098_006,Customer,"anyway, what I'd like to do is, number one I'd like to change my delivery method for statements.",['InformIntent'],ChangeStatementDelivery,finance
1588,finance_0098,finance_0098_008,Customer,"And the other thing is you know I wanna apply for a secured loan I said I I I I I saw something in the In my. In my mail that came through the mail that had to do with, you know, what rates you guys offer and I just wanted to.",['InformIntent'],ApplyLoan,finance
1589,finance_0099,finance_0099_041,Customer,I guess well tell me about Tell me about where my online banking's if. Do you guys have those ITMs?,['InformIntent'],OnlineBankingInfo,finance
1590,finance_0100,finance_0100_001,Customer,"Yes I called the other day and spoke to Sarah but I had to take another call and I wasn't able to you know finish talking with her, but I'm calling back because I need to update my email.",['InformIntent'],UpdateEmail,finance
1591,finance_0101,finance_0101_001,Customer,Hi I need to close my checking and my savings account please.,['InformIntent'],CloseAccount,finance
1592,finance_0101,finance_0101_044,Customer,"Yeah I just have a question about online banking, if I don't have anymore well I do have one, can I still access my account online banking even though my my checking and my savings are closed?",['InformIntent'],OnlineBankingInfo,finance
1593,finance_0104,finance_0104_001,Customer,"Hi, I called the other day to get information some information about real estate loan and I'd like to purse that, if I may please.",['InformIntent'],ApplyLoan,finance
1594,finance_0106,finance_0106_001,Customer,Hi my name is Sylvester. and reason for my call is because I'm looking potentially to get a real estate loan.,['InformIntent'],ApplyLoan,finance
1595,finance_0106,finance_0106_026,Customer,yeah so I'm looking to get a real estate loan. and I think my net income is enough for me to qualify? I just wanted to run it by you know? Someone someone in your office to see if if if that's the case.,['InformIntent'],NetIncome,finance
1596,finance_0106,finance_0106_030,Customer,OK yeah that that sounds about right. That sounds about right. all right so I I'm taking out loans in the past with other banks. I've been with you I've been with y'all for maybe a year now and this'll be the first loan that I'll be taking out with Intellibank if I wanna do this I can do it on online?,['InformIntent'],OnlineBankingInfo,finance
1597,finance_0107,finance_0107_001,Customer,Yeah I need to see if I can stop statements from coming. I'm I won't I'm getting a lot of paper. So I want to do go paperless.,['InformIntent'],ChangeStatementDelivery,finance
1598,finance_0108,finance_0108_001,Customer,"Yes Jerry, I was gonna come by the bank but I got, you know real busy so I just decided to call. I would like to know what the Consumer Price Index is.",['InformIntent'],AskConsumerPriceIndex,finance
1599,finance_0108,finance_0108_022,Customer,"It's one zero one seven, and by the way, I also would like to know the branch hours.",['InformIntent'],GetBranchHours,finance
1600,finance_0110,finance_0110_001,Customer,"Hello, I'll like to change my pin number on my account.",['InformIntent'],ChangePin,finance
1601,finance_0110,finance_0110_022,Customer,a little bit I was going to ask you about the the loans you had available maybe.,[],GetLoanInfo,finance
1602,finance_0113,finance_0113_018,Customer,"Yes. Well I am calling today, Rose, because I have an employee that I need to have access to my Intel bank account.",['InformIntent'],AddUserToAccount,finance
1603,finance_0113,finance_0113_047,Customer,"Sure, the license state is Pennsylvania, and the number is K three eight four seven two five two nine three. And I mean to ask you, will adding him to account, will he then also be able to use the online the mobile app as well?",['InformIntent'],OnlineBankingInfo,finance
1604,finance_0114,finance_0114_001,Customer,"Hi Simone, my name is Brad, and I was told that I could open a new account today with a lower interest rate. Is that true, something you could help me with?",['InformIntent'],OpenAccount,finance
1605,finance_0114,finance_0114_069,Customer,"Well, I was just about to ask you that. is this something that I can do on, like can I check my balance online?",['InformIntent'],OnlineBankingInfo,finance
1606,finance_0114,finance_0114_072,Customer,"Oh, you said so I can also. I can check my balance online and I can also apply for this new account online as well?",[],OnlineBankingInfo,finance
1607,finance_0115,finance_0115_039,Customer,"OK, sounds good. can you tell me what types of Intel Bank loans that you offer?",['InformIntent'],GetLoanInfo,finance
1608,finance_0116,finance_0116_005,Customer,I need to apply for a real estate loan. SBA five oh four please.,['InformIntent'],ApplyLoan,finance
1609,finance_0116,finance_0116_054,Customer,Need to check the credit card balance that's due on my corporate credit card please.,['InformIntent'],CheckAccountBalance,finance
1610,finance_0118,finance_0118_001,Customer,Excuse me. Sorry. Choking. Hi. Thank you. I'd like to apply for a term loan on my business account.,['InformIntent'],ApplyLoan,finance
1611,finance_0118,finance_0118_014,Customer,Yeah. Can you help me apply for the term loan and also can you give me information about the rates. Also what are the. What are the. What's the limited term. What's the time frame? And then. And what's the interest rate?,['InformIntent'],GetLoanInfo,finance
1612,finance_0119,finance_0119_003,Customer,Thank you. looking for some information regarding my debt to income ratio today.,['InformIntent'],GetDebtIncomeRatio,finance
1613,finance_0123,finance_0123_016,Customer,Well it's it's it's it's funny that you brought up loans because I'm actually calling to see if I could apply for a loan. I I have a small business. I would like to add some I would like to expand on on the company that I am building. So a loan would be very helpful in helping me with with that expansion.,['InformIntent'],ApplyLoan,finance
1614,finance_0124,finance_0124_001,Customer,"Yeah. Hey, Michael. this is Dan Chen calling and I've been banking with y'all for my small business for about ten years now. and yeah, I was wondering if I could look into going for a five oh four loan. I think it's called Small Business Administration five oh four loan.",['InformIntent'],ApplyLoan,finance
1615,finance_0125,finance_0125_005,Customer,Loan I wanted to make a payment on.,[],PayLoan,finance
1616,finance_0126,finance_0126_077,Customer,"I. was sooner. you know. I I can't believe that things have to end like this. After being you know, I hate I hate going through change and I gave you many years of business and I just I. I. I'm just disgusted and feel very just unwelcome at. At the bank and it's not just your doing or your fault but it's. It's your. Your company's. That you represent and I'm just and that's it. I. I. I. I'm done. the worst part is I. I. I need to turn around and ask you a a question and maybe you can give me an answer but I. I need to know a debt to ratio income for this quarter.",['InformIntent'],GetDebtIncomeRatio,finance
1617,finance_0130,finance_0130_007,Customer,I'm OK. so I need to know the consumer price index for my last quarter's percentage of food bought.,['InformIntent'],AskConsumerPriceIndex,finance
1618,finance_0130,finance_0130_019,Customer,And then the second part of my call reason for my call today is that I need to update my street address.,['InformIntent'],UpdateStreetAddress,finance
1619,finance_0132,finance_0132_001,Customer,Yes I need to change my PIN number.,['InformIntent'],ChangePin,finance
1620,finance_0133,finance_0133_001,Customer,"Hey Dave, this is Michael and looking to do bit of a transfer from one of my accounts to another one of my accounts. both at your bank. Not not some new thing out of house. is that something I can do over the phone with you?",['InformIntent'],MakeTransfer,finance
1621,finance_0133,finance_0133_024,Customer,How much do I have in the savings?,['InformIntent'],CheckAccountBalance,finance
1622,finance_0134,finance_0134_001,Customer,"Jean, I saw a billboard that was stating that SVA loans that you guys are starting to offer SVA seven A loans. And wanted to get some information on that. See if I can apply for one.",['InformIntent'],GetLoanInfo,finance
1623,finance_0134,finance_0134_011,Customer,"Yes, I'd like to apply right now.",['InformIntent'],ApplyLoan,finance
1624,finance_0138,finance_0138_003,Customer,"Yeah, that's OK. And I also wanna change my PIN.",['InformIntent'],ChangePin,finance
1625,finance_0139,finance_0139_001,Customer,Hello Gerald. my name is Ratherford and I I need to take out a loan.,['InformIntent'],ApplyLoan,finance
1626,finance_0140,finance_0140_007,Customer,Curious to get the Consumer Price Index of certain type of goods in the United States for the past two quarters.,['InformIntent'],AskConsumerPriceIndex,finance
1627,finance_0141,finance_0141_001,Customer,"Layla, I'm attempting to buy a property for my company's expansion and I got something about the SBA five oh four And I wanted to see if if Intellibank's five oh four is competitive with the other products that I've seen out there.",['InformIntent'],GetLoanInfo,finance
1628,finance_0141,finance_0141_070,Customer,Yes I I have a a kind of a addendum. We're going to be using some money from foreign countries and exchanging them to put money down on this. You wouldn't happen to have any information on the exchange rates the franc to the US dollar.,['InformIntent'],GetExchangeRate,finance
1629,finance_0143,finance_0143_003,Customer,I want to apply for that. Is that Can I do that with you or do I need to go to the nearest Intellibank to get in?,['InformIntent'],ApplyLoan,finance
1630,finance_0144,finance_0144_003,Customer,Well I need to cancel a check ASAP from my business account.,['InformIntent'],CancelCheck,finance
1631,finance_0144,finance_0144_056,Customer,we have one at home but I wonder if you have the mobile app.,['InformIntent'],OnlineBankingInfo,finance
1632,finance_0145,finance_0145_007,Customer,I'd like to find out the consumer price index of specific industry please.,['InformIntent'],AskConsumerPriceIndex,finance
1633,finance_0145,finance_0145_028,Customer,Actually can I give you a different email? That's actually yeah I just changed my email address. give you Chelsea Smith at Yahoo dot com.,['InformIntent'],UpdateEmail,finance
1634,finance_0146,finance_0146_001,Customer,yes. I I need some infor on a. Your Term Loan.,[],GetLoanInfo,finance
1635,finance_0146,finance_0146_005,Customer,OK. I think I want to apply for a Term Loan then.,['InformIntent'],ApplyLoan,finance
1636,finance_0147,finance_0147_041,Customer,we'll change the pin up to one two nine zero.,[],ChangePin,finance
1637,finance_0147,finance_0147_045,Customer,"well I haven't been into the bank for a while can you give me adjacent to my home address, the nearest branch location?",['InformIntent'],FindBranch,finance
1638,finance_0149,finance_0149_067,Customer,OK so I wanna find out what my debt income ratio is?,['InformIntent'],GetDebtIncomeRatio,finance
1639,finance_0150,finance_0150_005,Customer,can I also do this online?,['InformIntent'],OnlineBankingInfo,finance
1640,finance_0150,finance_0150_031,Customer,"yeah I guess let's go ahead and do it, let's do the wire transfer.",[],MakeTransfer,finance
1641,finance_0155,finance_0155_003,Customer,Oh I'm doing pretty good you know a lot of things to do today so day's moving by pretty fast. I'm calling because I wrote out a check to a contractor a deposit and he hasn't come back to work so I need to cancel that check.,['InformIntent'],CancelCheck,finance
1642,finance_0155,finance_0155_037,Customer,yes actually. I have to handle some business with my savings account. Could you tell me where the closest branch location is to my address?,['InformIntent'],FindBranch,finance
1643,finance_0155,finance_0155_039,Customer,and could you tell me the hours for that location?,['InformIntent'],GetBranchHours,finance
1644,finance_0157,finance_0157_006,Customer,Well just wanted to you know maybe possibly start a savings account.,['InformIntent'],OpenAccount,finance
1645,finance_0157,finance_0157_040,Customer,Could you tell me a little bit about online banking?,['InformIntent'],OnlineBankingInfo,finance
1646,finance_0159,finance_0159_003,Customer,Hi. So I'm calling because I need to cancel a check today.,['InformIntent'],CancelCheck,finance
1647,finance_0159,finance_0159_050,Customer,I want to know how how much money is in this checking account?,['InformIntent'],CheckAccountBalance,finance
1648,finance_0161,finance_0161_003,Customer,Yeah so my boyfriend and I we are debating on getting this silver card I wanna apply for this card this credit card corporate credit card. We have a business together.,['InformIntent'],ApplyCreditCard,finance
1649,finance_0162,finance_0162_016,Customer,"But But anyway, so so yes. So I'm going there. It is actually for a business trip. There's a convention happening in Vegas for my you know the area of business I'm in. So I'm going out there to explore new products and stuff and I just wanna make sure before I leave, I check you know, my credit card balance to make sure how much I have available and and this way I can plot how much I'm gonna spend on gambling. How much I'm gonna spend on business.",['InformIntent'],CheckAccountBalance,finance
1650,finance_0162,finance_0162_079,Customer,"Interesting. OK so now. Now, let me ask you this. cuz I'm currently not setup for this. But I'm I'm not setup for the online banking.",[],OnlineBankingInfo,finance
1651,finance_0165,finance_0165_005,Customer,Oh simple. Simple check of my account balance due for my credit card.,['InformIntent'],CheckAccountBalance,finance
1652,finance_0165,finance_0165_026,Customer,first I'll pay a bit of that.,[],MakeCreditCardPayment,finance
1653,finance_0165,finance_0165_044,Customer,"All right, I'd like to pay seventy.",[],MakeCreditCardPayment,finance
1654,finance_0165,finance_0165_061,Customer,OK. I'll I'll pay it and then I'll consolidate.,[],MakeCreditCardPayment,finance
1655,finance_0165,finance_0165_078,Customer,"Oh yeah, what's my my balance now that you've consolidated?",['InformIntent'],CheckAccountBalance,finance
1656,finance_0166,finance_0166_054,Customer,"you know what, I. You might as well because I, I've got a new phone number as well on top of the so let's just kill two birds at one stone while I'm bothering you for today.",[],UpdatePhoneNumber,finance
1657,finance_0167,finance_0167_001,Customer,"Hello, how you doing? This is Albert Hicks. just calling in regards to pay my credit card.",['InformIntent'],MakeCreditCardPayment,finance
1658,finance_0167,finance_0167_027,Customer,"yeah, that would be great, man. Just so I can Well, can you email it to me? Will that be fine?",['InformIntent'],RequestEmail,finance
1659,finance_0167,finance_0167_049,Customer,"that we do here reflects online as well, correct?",['InformIntent'],OnlineBankingInfo,finance
1660,finance_0168,finance_0168_050,Customer,Yeah let's let's apply for the gold. Let's,[],ApplyCreditCard,finance
1661,finance_0170,finance_0170_005,Customer,"Oh, nice. That is very, very nice. I am calling tonight because I would like to get paper bills again because, for some reason, my statements that have been electronic have been inaccurate and hard to locate in the thousands of emails that I get so I'd like to just get those in the mail again. So, I'd like to have a hard copy.",['InformIntent'],ChangeStatementDelivery,finance
1662,finance_0171,finance_0171_001,Customer,"Hey, what's the balance on my business gold card?",['InformIntent'],CheckAccountBalance,finance
1663,finance_0171,finance_0171_025,Customer,"All right. Well, could I also have the balance on my silver gold?",['InformIntent'],CheckAccountBalance,finance
1664,finance_0172,finance_0172_005,Customer,"Sure. It is one twenty-one Parkside. Actually, you know what Daisy? I actually need to go to a branch cuz I wanna figure out my debt to income ratio for my business, but is that just is that something I could do on the phone with you right now?",['InformIntent'],GetDebtIncomeRatio,finance
1665,finance_0175,finance_0175_014,Customer,"Well, I was wondering had. I I had a term loan before, but I wanted something that was a little more, a little more had a little more security involved with it if I'm dealing with higher amounts of of money to transfer. Do you have any any services on your end that is, that are more secure than a term loan?",['InformIntent'],GetLoanInfo,finance
1666,finance_0176,finance_0176_001,Customer,"yes I would like to transfer some money, to a individual.",['InformIntent'],MakeTransfer,finance
1667,finance_0176,finance_0176_012,Customer,Well on second thought Let's just set set up automatic billing.,['InformIntent'],SetAutoPayment,finance
1668,finance_0178,finance_0178_004,Customer,I need to find out what my net income is from January to June of this year.,['InformIntent'],NetIncome,finance
1669,finance_0179,finance_0179_017,Customer,I guess that's what I should have asked for is the loan balance.,[],CheckLoanBalance,finance
1670,finance_0179,finance_0179_021,Customer,Gotcha. What are the possibilities of restructuring this? What are what are you guys offering right now?,['InformIntent'],GetLoanInfo,finance
1671,finance_0180,finance_0180_007,Customer,"Oh yeah hey Tom. so I'm calling because I was going on my investments in my account online and I did see that one of the things I would be able to get was some sort of consolidated document that would give me an investment report. So I wanted to arrange to have that sent to me, kind of on a regular basis actually, so could you help me with that?",['InformIntent'],GetInvestmentReport,finance
1672,finance_0182,finance_0182_003,Customer,And then I'd like some other way of receiving the stuff that I get in the mail like my statement.,['InformIntent'],ChangeStatementDelivery,finance
1673,finance_0183,finance_0183_005,Customer,All right Sergio wants to get some information on the exchange rate.,['InformIntent'],GetExchangeRate,finance
1674,finance_0184,finance_0184_008,Customer,OK. yes let's let's schedule that appointment if you don't mind.,['InformIntent'],ScheduleAppointment,finance
1675,finance_0184,finance_0184_018,Customer,"OK, and can you tell me the closest branch to where I'm located?",['InformIntent'],FindBranch,finance
1676,finance_0185,finance_0185_031,Customer,"OK, it. All right my dear, so I'd like to get a debt income ratio.",['InformIntent'],GetDebtIncomeRatio,finance
1677,finance_0186,finance_0186_032,Customer,"Oh, I could do that? I could transfer? That might actually be easier than making a deposit right now. would be that'd be cool.",[],MakeTransfer,finance
1678,finance_0187,finance_0187_001,Customer,"Hi Daisy, I called this morning about making a wire transfer but I don't have all the information at hand but I have it all now and I'm ready.",['InformIntent'],MakeTransfer,finance
1679,finance_0187,finance_0187_035,Customer,"Yeah, could you send that to my email?",['InformIntent'],RequestEmail,finance
1680,finance_0190,finance_0190_022,Customer,Sorry to cut you off but with me being a platinum member and being able to now you now do what I need to do. you know now that you suggested ordering checks. being a platinum member what's what's the percentage or the interest on you know those loans that you just talked about? Business loans,['InformIntent'],GetLoanInfo,finance
1681,finance_0190,finance_0190_048,Customer,Oh one more thing. is there any way I can be able to put this on like auto or something? If need be,['InformIntent'],OrderCheck,finance
1682,finance_0193,finance_0193_001,Customer,"Yes, so I need to order some new checks.",['InformIntent'],OrderCheck,finance
1683,finance_0194,finance_0194_003,Customer,Alan Pierce and I was calling in regards to I need. I need something that's going to be able to show all my previous transactions. I'm just trying to You know figure something out here so I can get it done and Having a little trouble doing that right now.,['InformIntent'],GetBankStatement,finance
1684,finance_0194,finance_0194_010,Customer,I definitely need that and I also need to make sure that my my address is updated on there and my shipping address is updated so. I wanna make sure that it's It's up there and ready to go.,[],UpdateStreetAddress,finance
1685,finance_0196,finance_0196_001,Customer,Hey Homer I need to change my PIN.,['InformIntent'],ChangePin,finance
1686,finance_0196,finance_0196_036,Customer,Yeah I'd like to inquire about lines of credit. Maybe apply for one right now.,['InformIntent'],ApplyLoan,finance
1687,finance_0197,finance_0197_005,Customer,I need open up a new checking account.,['InformIntent'],OpenAccount,finance
1688,finance_0198,finance_0198_002,Customer,"Hi, I need to check my credit card balance, please.",['InformIntent'],CheckAccountBalance,finance
1689,finance_0199,finance_0199_001,Customer,Hi yeah. I need to cancel a check.,['InformIntent'],CancelCheck,finance
1690,finance_0202,finance_0202_001,Customer,Hi Darnell so I have an account with the bank I'm I'm a huge fan of the bank and I would actually like to add a new user to my account because I love the bank and I'd love to bring in more people.,['InformIntent'],AddUserToAccount,finance
1691,finance_0203,finance_0203_001,Customer,"Hello, my name is Shirleen and I wanted to update my phone number if that's possibility.",['InformIntent'],UpdatePhoneNumber,finance
1692,finance_0203,finance_0203_022,Customer,Oh yeah I wanted to know more about online banking like what are the services that I can get there? And what are the benefits and requirements for me to start online banking?,['InformIntent'],OnlineBankingInfo,finance
1693,finance_0204,finance_0204_001,Customer,"Hi, this is Peter Davis and I'm calling and I had a request to get your gold credit card. I think I made that call last week and I still didn't have any confirmation about it.",['InformIntent'],GetCreditCardInfo,finance
1694,finance_0204,finance_0204_021,Customer,"but the reason I called can you check what is on my silver credit card, the the available amount?",['InformIntent'],CheckAccountBalance,finance
1695,finance_0204,finance_0204_028,Customer,Yes. can you check what the amount I have on my savings account?,['InformIntent'],CheckAccountBalance,finance
1696,finance_0204,finance_0204_032,Customer,OK and then I want to have some information about online banking.,['InformIntent'],OnlineBankingInfo,finance
1697,finance_0205,finance_0205_005,Customer,"And I lost my statement and I just wanted to figure out what my business credit card balance that's due coming up, if you could help me with that and and what my pay off was as well, cuz I just yeah, unorganized and I, I messed up this month.",['InformIntent'],CheckAccountBalance,finance
1698,finance_0207,finance_0207_003,Customer,I'm well also. This is Cathy Taylor and I'm calling to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
1699,finance_0207,finance_0207_064,Customer,Yes I was thinking about starting getting a SBA five hundred loan.,['InformIntent'],ApplyLoan,finance
1700,finance_0211,finance_0211_022,Customer,"Oh, I just I think I just need to change my phone number on my on my account over here.",['InformIntent'],UpdatePhoneNumber,finance
1701,finance_0211,finance_0211_074,Customer,"And I was wondering, do you have any any other card options?",['InformIntent'],GetCreditCardInfo,finance
1702,finance_0217,finance_0217_017,Customer,OK well let's see I'm pretty excited about what you just mentioned. I was calling about help I need with other employees I have being able to access and use my card and bank information.,[],AddUserToAccount,finance
1703,finance_0217,finance_0217_074,Customer,I would like a loan for that though.,['InformIntent'],ApplyLoan,finance
1704,finance_0217,finance_0217_084,Customer,Do you know is there any type of extra loan for a small business that offers benefits to their employees? Like~,['InformIntent'],GetLoanInfo,finance
1705,finance_0219,finance_0219_001,Customer,Oh hello. My name is Shaleen . And I was wondering is there a of I need you could set up for me an automatic loan payment.,['InformIntent'],SetAutoPayment,finance
1706,finance_0221,finance_0221_046,Customer,Well thanks I I do appreciate that I I could I also get the balance on my Business Gold card?,['InformIntent'],CheckAccountBalance,finance
1707,finance_0222,finance_0222_001,Customer,"Hello, Michael. My name is Paula Richardson. Hello. helping me this evening is going to likely be simple. I just want to know my credit card balance that's due.",['InformIntent'],CheckAccountBalance,finance
1708,finance_0223,finance_0223_001,Customer,yeah I am not entirely sure I have been getting my statements. I moved a couple of months back less than three months now and I thought I was getting the statements at my new address but not getting them. So I'm wondering if there's a way for me to get my statements without having them actually sent in the mail.,['InformIntent'],ChangeStatementDelivery,finance
1709,finance_0223,finance_0223_060,Customer,"Now the ones that I haven't got in the last couple of months, am I going to be able to get those online as well?",['InformIntent'],OnlineBankingInfo,finance
1710,finance_0224,finance_0224_001,Customer,Hi Fred just looking to make a wire transfer.,['InformIntent'],MakeTransfer,finance
1711,finance_0225,finance_0225_001,Customer,"Hey, Jimmy, quick change needed here. No longer need the my my monthly statements delivered to my to my place. I probably should rather have it done I guess through through email that can be done with you. you know, things happen, new girlfriend. She's you know really cool conscious and she's just appalled by the fact that I get my statements every month from the bank versus I guess checking online or getting like a text about what the current amount is. I don't know. But anyways if there's if there's anything we can do to get that knocked out be super helpful.",['InformIntent'],ChangeStatementDelivery,finance
1712,finance_0226,finance_0226_007,Customer,"All right, yes and I was calling because I wanted to also make sure that this payment for the loan was on time. I called the other day and spoke to Sarah. She just seems to be such a nice lady.",['InformIntent'],GetPaymentDueDate,finance
1713,finance_0226,finance_0226_033,Customer,OK. That I can also maybe do something else about making that payment.,['InformIntent'],PayLoan,finance
1714,finance_0227,finance_0227_001,Customer,Hello. I need a copy of my loan statement. Either electronically or by mail.,['InformIntent'],GetBankStatement,finance
1715,finance_0228,finance_0228_005,Customer,I need to get some information on the consumer price index for certain inventory that I'm thinking of of selling.,['InformIntent'],AskConsumerPriceIndex,finance
1716,finance_0228,finance_0228_065,Customer,"Oh, yes. That was gonna be my next question if I can access this information online.",['InformIntent'],OnlineBankingInfo,finance
1717,finance_0228,finance_0228_068,Customer,OK. Could you email that to me please?,['InformIntent'],RequestEmail,finance
1718,finance_0229,finance_0229_003,Customer,"OK. Well, I hope it doesn't get twisted on this. trying to get some information on my company's debt to income ratio.",['InformIntent'],GetDebtIncomeRatio,finance
1719,finance_0229,finance_0229_006,Customer,"Because what I'm looking to do is possibly apply for a corporate credit card either with Intellibank or elsewhere but I wanted to see what my my debt to income ratio is, did that.",['InformIntent'],ApplyCreditCard,finance
1720,finance_0230,finance_0230_003,Customer,"Well I'm doing great, thank you. this is the owner over at Allied City Stores. my office manager is out on vacation this week so I am getting to do this for her pretty much. What I need to do is transfer some money from our savings account over into our checking account that we use for payroll. I guess that's called an internal transfer?",['InformIntent'],MakeTransfer,finance
1721,finance_0231,finance_0231_017,Customer,"OK, perfect. I was looking to get an automatic billing set up.",['InformIntent'],SetAutoPayment,finance
1722,finance_0232,finance_0232_001,Customer,"Yes, sir, I would like to check the balance on my loan.",['InformIntent'],CheckLoanBalance,finance
1723,finance_0232,finance_0232_007,Customer,"Yeah, that's all right and I'd I'll also like to know what's the available balance on my card business card.",['InformIntent'],CheckAccountBalance,finance
1724,finance_0236,finance_0236_012,Customer,"Thank you, I just, I'm looking for some. A line of credit, perhaps.",['InformIntent'],ApplyLoan,finance
1725,finance_0237,finance_0237_001,Customer,yes I have been paying on this credit card online but I think the last payment didn't go through right. So I would like to make a payment please if I can.,['InformIntent'],MakeCreditCardPayment,finance
1726,finance_0238,finance_0238_001,Customer,"Yeah, I'm wanting to purchase some stocks. So, I've got a good lead and I really just need to buy some shards.",['InformIntent'],PurchaseStocks,finance
1727,finance_0238,finance_0238_035,Customer,"I want to buy like a hundred shares for this, but can you tell me what what the price is up to, today?",['InformIntent'],GetStockQuote,finance
1728,finance_0239,finance_0239_003,Customer,"well I guess the main reason I'm calling, is to see what the balance is on my credit card.",['InformIntent'],CheckAccountBalance,finance
1729,finance_0239,finance_0239_025,Customer,Yeah I'm looking to see how much I owe on the card currently and how much is available for me to spend.,['InformIntent'],CheckAccountBalance,finance
1730,finance_0243,finance_0243_005,Customer,"I haven't taken out a loan with you yet. I almost applied for an auto loan six months ago. Didn't end up doing that. But, I did end up getting a gold card. So I just wanted to before I submit this online application, I just wanted to go over my quick liquidity ratio. I have a audio engineering company and yeah, that's that's what the account's for. So, I just essentially wanted to make sure everything was good on the books before I proceed to submit this application.",['InformIntent'],AskLiquidityRatio,finance
1731,finance_0243,finance_0243_042,Customer,"OK. all right. So, if I apply for the secured loan is it looking good for that or?",['InformIntent'],GetLoanInfo,finance
1732,finance_0244,finance_0244_008,Customer,"Yes my name is Keith Allan and I'm looking to pay off my credit card, my business credit card so, yeah that's actually my other bank.",['InformIntent'],MakeCreditCardPayment,finance
1733,finance_0245,finance_0245_003,Customer,"Half the time, our mail doesn't even show up. So, some months I'm not even getting the statement. So, I just wanted to see what my options are, in other ways I can get the statement besides it being mailed out to me every month.",['InformIntent'],ChangeStatementDelivery,finance
1734,finance_0248,finance_0248_025,Customer,no you know that is not correct we definitely need to update to the new one.,[],UpdatePhoneNumber,finance
1735,finance_0249,finance_0249_003,Customer,just want to maybe open a savings account.,['InformIntent'],OpenAccount,finance
1736,finance_0249,finance_0249_043,Customer,Well no not exactly but I would love everything we talked about sent to my email.,[],RequestEmail,finance
1737,finance_0251,finance_0251_006,Customer,I wanna close my account.,['InformIntent'],CloseAccount,finance
1738,finance_0251,finance_0251_043,Customer,Well where would I have to go if I wanna pick it up in person?,['InformIntent'],FindBranch,finance
1739,finance_0252,finance_0252_000,Customer,Hello. My name is William Brown. I'm the owner of Billy's Bakery and I need to set up a business checking account.,['InformIntent'],OpenAccount,finance
1740,finance_0252,finance_0252_004,Customer,yeah. Can I do my banking online?,['InformIntent'],OnlineBankingInfo,finance
1741,finance_0255,finance_0255_001,Customer,"Yes, hello. I'm calling to request an investment report on my Intel bank account. Could you help me with that please?",['InformIntent'],GetInvestmentReport,finance
1742,finance_0261,finance_0261_001,Customer,"Hello, Michael. I'd like to open a checking account please.",['InformIntent'],OpenAccount,finance
1743,finance_0263,finance_0263_001,Customer,Jamie I'm I'm calling you today because I wanted to possibly open up an SBA seven A loan. I don't know if it's something I have to do online or I never saw the tab online but maybe come into the office or can I do it with you?,['InformIntent'],ApplyLoan,finance
1744,finance_0266,finance_0266_009,Customer,"it's OK. It's OK. This is just you know very important. Need to get that kind of the information for that business account balance coz yeah we have a couple large transactions coming through and just, just a lot of business coming in that we really need to need to make sure we're we're in a good position to be able to make those, make those moves.",['InformIntent'],CheckAccountBalance,finance
1745,finance_0269,finance_0269_003,Customer,"well, my name is Shawn. Shawn Efforts. And I need to I need to go ahead and jeez, I forgot like it just went out of my head. I I need to pay my I need to pay my credit cards. That's what I need to do.",['InformIntent'],MakeCreditCardPayment,finance
1746,finance_0270,finance_0270_001,Customer,Hi. I'm calling because I I'd like to get an SBA loan.,['InformIntent'],ApplyLoan,finance
1747,finance_0272,finance_0272_038,Customer,"yeah, you could confirm my balance.",['InformIntent'],CheckAccountBalance,finance
1748,finance_0272,finance_0272_056,Customer,OK. Well I just wanna go ahead and close that account then.,['InformIntent'],CloseAccount,finance
1749,finance_0272,finance_0272_060,Customer,No I just wanna transfer the funds to my own personal account.,['InformIntent'],MakeTransfer,finance
1750,finance_0274,finance_0274_009,Customer,I just would like to update my email address.,['InformIntent'],UpdateEmail,finance
1751,finance_0275,finance_0275_001,Customer,"Yes, I would like to know the net income for my current business account please.",['InformIntent'],NetIncome,finance
1752,finance_0281,finance_0281_003,Customer,"You know what I am doing damn good. I'm I'm really happy and really excited a lot of good things are happening for me and my business. And yeah. So I'm calling you to say hello. No I'm kidding. so like I said, I a lot of good things are happening for my business, it's growing, expanding, and you know I started my business you know, out of my house and you know using my personal information like emails and stuff like that. And it's it's getting out of hand and now that I've moved into a store I I I need to update some information on my business account.",['InformIntent'],UpdateEmail,finance
1753,finance_0283,finance_0283_021,Customer,"I was looking to get a a new account for my I wanted to I already have the checking account, but I wanted to now get the savings and I wanted to see exactly all the documentation you need from me to make that happen.",['InformIntent'],OpenAccount,finance
1754,finance_0286,finance_0286_001,Customer,"Hi, hi Sophie. I I just moved I just moved to a new part of town. You know it's like a better part of town actually, but you know I still need to get mail and stuff. And then also. Well I mean even for online banking I. Basically I need to update my street address. Sorry on about this one, you know what I mean? But it's one of those days, right? those days where you kinda chat chat chat. I've been chit chatting with people on the phone like all day. probably you do right?",['InformIntent'],UpdateStreetAddress,finance
1755,finance_0293,finance_0293_001,Customer,I'm calling cuz I'm checking the United States Consumer Price Index.,['InformIntent'],AskConsumerPriceIndex,finance
1756,finance_0296,finance_0296_007,Customer,So. First things first. I would like to change the email address on my account.,['InformIntent'],UpdateEmail,finance
1757,finance_0296,finance_0296_049,Customer,Great. So there's another reason that I wanted to call. First off I'm thinking of getting a corporate credit card. Specifically the platinum card.,['InformIntent'],ApplyCreditCard,finance
1758,finance_0299,finance_0299_001,Customer,"yes, I'm calling to set up an automatic credit card payment. Can you help me with that please?",['InformIntent'],SetAutoPayment,finance
1759,finance_0304,finance_0304_001,Customer,Hi I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
1760,finance_0306,finance_0306_003,Customer,Oh well my day is going great actually. Thank you. The reason I am calling is we have sold our business so we have a savings account with you guys for our business that we just sold and I'm actually needing to go ahead and close that. We won't be needing it anymore. Now before I do close it we're wanting to move the balance from that savings account over into our wealth management account that I do have with a Oh I'm sorry with an investment firm. what do I need to do with that balance? Do I actually have to go down to a branch and withdraw that? And then bring it down to our investment firm? Or how does that work?,['InformIntent'],CloseAccount,finance
1761,finance_0309,finance_0309_001,Customer,"Hi Daisy, I have a crazy neighbor who takes mail out of my mailbox mailbox and throws it on the street, and sometimes stuff like bank papers get caught in that and it's a mess. It's really hard and it messes up my whole day. So, I'd like to change the way that my statements get sent to me. Right now, they're just sent through mail. I want them sent through email.",['InformIntent'],ChangeStatementDelivery,finance
1762,finance_0309,finance_0309_025,Customer,"yeah, I gotta a letter talking about an Intellibank Silver Card. I'd like to know more about that.",[],GetCreditCardInfo,finance
1763,finance_0309,finance_0309_029,Customer,the card does sound interesting but I need to talk to my financial team before I commit to anything. could you also send that information in an email?,['InformIntent'],RequestEmail,finance
1764,finance_0311,finance_0311_007,Customer,All right. So. what I'd like to do is I'd like to find out a little bit about your SBA loan.,['InformIntent'],GetLoanInfo,finance
1765,finance_0311,finance_0311_013,Customer,"Oh, OK all right. So, we're gonna do the real estate loan because the thing about the real estate loan is I wanna do a podcast and I'm tryna look for a proper place cuz my podcast is taking off.",[],ApplyLoan,finance
1766,finance_0312,finance_0312_001,Customer,"yes, I need to do couple of things but first I need to check the balance on my credit card.",['InformIntent'],CheckAccountBalance,finance
1767,finance_0312,finance_0312_040,Customer,So I wanted to ask you a question about the SBA five oh four loans that you have Can you tell me just a little bit about that?,['InformIntent'],GetLoanInfo,finance
1768,finance_0312,finance_0312_042,Customer,so we're trying to buy a second location. is it possible to apply for the loan for that?,['InformIntent'],ApplyLoan,finance
1769,finance_0313,finance_0313_001,Customer,"Hey. How you doing, Jerry. I was gonna stop by but or could you help me transfer some funds?",['InformIntent'],MakeTransfer,finance
1770,finance_0314,finance_0314_001,Customer,"Hi Daisy, I need to check the balance left to pay on my term loan.",['InformIntent'],CheckLoanBalance,finance
1771,finance_0314,finance_0314_017,Customer,"That's unfortunate. OK well then, I'll find it and I guess I'll just go to a branch. could you tell me the closest branch to me?",['InformIntent'],FindBranch,finance
1772,finance_0314,finance_0314_023,Customer,"Yes, actually. I saw online that you guys have some sort of credit card, I think it's called a silver card. Can you just tell me a little bit about that?",['InformIntent'],GetCreditCardInfo,finance
1773,finance_0317,finance_0317_043,Customer,Mhm I'd just like to check my credit card due balance.,['InformIntent'],CheckAccountBalance,finance
1774,finance_0317,finance_0317_050,Customer,I'll pay seventy dollars.,[],MakeCreditCardPayment,finance
1775,finance_0317,finance_0317_062,Customer,How long do I have to pay off this balance?,['InformIntent'],CheckAccountBalance,finance
1776,finance_0317,finance_0317_082,Customer,And now I'd like to pay the rest of my bill please.,['InformIntent'],MakeCreditCardPayment,finance
1777,finance_0317,finance_0317_112,Customer,"Well thanks for letting me know, can I get a statement?",['InformIntent'],GetBankStatement,finance
1778,finance_0318,finance_0318_001,Customer,"Hi Phillip, my name is Anthony Wright I was looking to set up a notary appointment if you could help me out with that.",['InformIntent'],ScheduleAppointment,finance
1779,finance_0319,finance_0319_021,Customer,I need to update it.,[],UpdateEmail,finance
1780,finance_0321,finance_0321_006,Customer,OK I. Yeah that's the reason for my call. I tried to schedule an appointment on the website but for some reason it's just not working on my end. So I just wanted to call and see if I could set something up.,['InformIntent'],ScheduleAppointment,finance
1781,finance_0322,finance_0322_005,Customer,Yup. All the business is completely perked up to the point where I think I'm gonna set up an automated payment.,['InformIntent'],SetAutoPayment,finance
1782,finance_0323,finance_0323_001,Customer,"Hi Mary, my name's Mark and I'd like to make a transfer to my. a wire transfer to one of my external accounts.",['InformIntent'],MakeTransfer,finance
1783,finance_0323,finance_0323_010,Customer,What the number level of credit has to be to be able to get a gold card?,['InformIntent'],GetCreditCardInfo,finance
1784,finance_0324,finance_0324_001,Customer,"Yes, I'm growing a business and you know I'm thinking I need some money to expand.",['InformIntent'],ApplyLoan,finance
1785,finance_0324,finance_0324_004,Customer,"You know what, I really need to add an employee to that I'd hire that's going to be working with my payroll, but they're not able to do that right now so can you help me with that?",['InformIntent'],AddUserToAccount,finance
1786,finance_0325,finance_0325_014,Customer,Yes I wanna do a exchange rate.,[],GetExchangeRate,finance
1787,finance_0325,finance_0325_050,Customer,"Yes and I was I know I have a app follower, you know I can follow on the app, but is there anyway I can have a paper? transaction paper? the transactions.",['InformIntent'],GetBankStatement,finance
1788,finance_0326,finance_0326_045,Customer,Fourteen percent. Fourteen percent. I guess it's really not worth re-financing that much. The other loan is only thirteen point nine. to go through all that trouble just for that little bit. OK could you tell me when my next payment is due?,['InformIntent'],GetPaymentDueDate,finance
1789,finance_0328,finance_0328_010,Customer,OK. Great. I I'm gonna sign up for that then.,[],OpenAccount,finance
1790,finance_0331,finance_0331_013,Customer,"Hi, Danny! reason for my call is because I I have an account with you with Intellibank. it's in your account. It's in your account. It's about it's about less than ninety days. Less than ninety days. and I've I've been looking at some of the loans. Interested in getting a secured loan. Haven't, you know, submitted it yet. Been looking into it. Last week, I called someone in your office. Very kind. They they confirmed what my net income was. and I don't know. I think I'm in a good position to apply for the secured loan now for for my business. My business has been around for two years. And and we're in a position where we can scale. And I'd love to just. Before I I do apply for the secured loan, I'd like to verify what my quick liquidity ratio is.",['InformIntent'],AskLiquidityRatio,finance
1791,finance_0333,finance_0333_001,Customer,Yes I have a bunch of loans and credit cards with Intellibank and I was wondering if you could tell me my income to debt ratio for my business?,['InformIntent'],GetDebtIncomeRatio,finance
1792,finance_0336,finance_0336_001,Customer,"Hi, Gina. I am calling because I'd like to change my statement how my statement comes to me.",['InformIntent'],ChangeStatementDelivery,finance
1793,finance_0336,finance_0336_051,Customer,I actually don't have access to that email anymore. Could I change it?,['InformIntent'],UpdateEmail,finance
1794,finance_0337,finance_0337_002,Customer,Hi I need to find out what my loan balance is please.,['InformIntent'],CheckLoanBalance,finance
1795,finance_0337,finance_0337_026,Customer,"yes, I can give you that information and then I also need to check on my credit card balances Wow, done with that.",[],CheckAccountBalance,finance
1796,finance_0337,finance_0337_036,Customer,What's the difference between a secured loan and an unsecured loan?,['InformIntent'],GetLoanInfo,finance
1797,finance_0339,finance_0339_015,Customer,And I'm just trying to get the balance of my credit card?,['InformIntent'],CheckAccountBalance,finance
1798,finance_0340,finance_0340_015,Customer,"no, I just need to close the checking account and I just want to put everything into my savings.",['InformIntent'],MakeTransfer,finance
1799,finance_0341,finance_0341_007,Customer,so I've been doing some research and I think I may want to apply for the S P A seven A loan we have some business debt that I want to try to take care of and this loan seems like the best option for me we've been working really hard for a long time and we're just trying to get everything paid and I I have a really great crew of people. I just really need to get this paid.,['InformIntent'],ApplyLoan,finance
1800,finance_0341,finance_0341_009,Customer,"Yes all my business accounts are with Intellibank. can you kind of explain to me the F A the S P A seven A loan to me, so that I can be sure it's a fit?",['InformIntent'],GetLoanInfo,finance
1801,finance_0344,finance_0344_001,Customer,I'd like to change how I'm receiving my bank statements.,['InformIntent'],ChangeStatementDelivery,finance
1802,finance_0345,finance_0345_001,Customer,Yeah what what hours are the branches open up?,['InformIntent'],GetBranchHours,finance
1803,finance_0345,finance_0345_003,Customer,OK but what hours are the the loan office open up?,['InformIntent'],GetBranchHours,finance
1804,finance_0345,finance_0345_005,Customer,OK I want to check on the balance of my loan.,['InformIntent'],CheckLoanBalance,finance
1805,finance_0349,finance_0349_001,Customer,"Hi Danny, my name is Simon Simon Jones, Simon Jones, and the reason for my call is I received a Well actually, no, I went on your website and I looked up my net income for September and I think I don't know, I think there must be some discrepancy or something. Because I don't know, based on, on my records, the, the amount that I'm seeing online doesn't, doesn't match up to what I have in my books. So if you could just go through my account, I just wanna clear a few things up.",['InformIntent'],NetIncome,finance
1806,finance_0349,finance_0349_047,Customer,"Oh, see, that yeah, sorry about that, that's OK. I wrote it down. Could you also email, email it to me as well?",['InformIntent'],RequestEmail,finance
1807,finance_0349,finance_0349_062,Customer,"I mean, I, I don't mind that. Well, well with the fifty thousand that you have documented would I be able to qualify for a secured loan?",['InformIntent'],GetLoanInfo,finance
1808,finance_0351,finance_0351_005,Customer,"Actually, you know what? On second thought I'd, I'd really rather just talk with like a tax accountant or somebody who can actually you know, like knows more about taxes than I do.",[],ScheduleAppointment,finance
1809,finance_0351,finance_0351_043,Customer,"Yeah actually I was wondering, what kind of loans do you guys offer?",['InformIntent'],GetLoanInfo,finance
1810,finance_0352,finance_0352_001,Customer,Hi yeah I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
1811,finance_0354,finance_0354_029,Customer,"OK. Right, so Yeah, I was just trying to see some of the required documentation that I need, in order to, you know, possibly get a loan.",['InformIntent'],GetLoanInfo,finance
1812,finance_0355,finance_0355_002,Customer,Hey Roland. I need I need to inquire about you guys's loans that you guys offer. and see which one is best for me and my business.,['InformIntent'],GetLoanInfo,finance
1813,finance_0356,finance_0356_001,Customer,This is Sandra Ellison. I need to set up automatic billing and I'm not sure how to do that. Could you help me?,['InformIntent'],SetAutoPayment,finance
1814,finance_0359,finance_0359_001,Customer,"Hi, I need to make a deposit transfer, please.",['InformIntent'],MakeTransfer,finance
1815,finance_0359,finance_0359_070,Customer,"you can just send email it to me. you know I have to go, sorry. Thank",[],RequestEmail,finance
1816,finance_0360,finance_0360_001,Customer,"Hi Barbara, I am calling to check my account balance.",['InformIntent'],CheckAccountBalance,finance
1817,finance_0360,finance_0360_074,Customer,Tomorrow end of business day. OK. And on my credit limit. Is it too soon for me to apply for an increase? Since my account's only four months old?,['InformIntent'],GetCreditCardInfo,finance
1818,finance_0362,finance_0362_001,Customer,Hi I'm looking to get a SBA loan.,['InformIntent'],ApplyLoan,finance
1819,finance_0362,finance_0362_065,Customer,And what's that fee?,['InformIntent'],GetLoanInfo,finance
1820,finance_0364,finance_0364_003,Customer,OK and I also would like to know what the branch hours are.,['InformIntent'],GetBranchHours,finance
1821,finance_0367,finance_0367_001,Customer,Hey Richard this is Robert Nelson and I'm calling to get a credit report.,['InformIntent'],GetCreditReport,finance
1822,finance_0368,finance_0368_001,Customer,"Hi Judas, this is Andre. I was looking to set up an appointment with a notary if I could.",['InformIntent'],ScheduleAppointment,finance
1823,finance_0372,finance_0372_017,Customer,"Oh, oh so the reason I'm actually calling, not to brag about going to Italy but I wanted to get like, the exchange rate, for the currency you know, what what it's like and just so I can figure out how much money I'm gonna need and how it's gonna transfer to.",['InformIntent'],GetExchangeRate,finance
1824,finance_0372,finance_0372_080,Customer,"Yeah, yeah that's old email, can I give you my updated email?",['InformIntent'],UpdateEmail,finance
1825,finance_0374,finance_0374_001,Customer,I need to check how much money is due on my Gold credit card for the card building period.,['InformIntent'],CheckAccountBalance,finance
1826,finance_0374,finance_0374_022,Customer,OK. Sounds good. And I also understand that you have online banking available. Is that something that you could set me up with today?,['InformIntent'],OnlineBankingInfo,finance
1827,finance_0374,finance_0374_038,Customer,what type of loans do you offer?,['InformIntent'],GetLoanInfo,finance
1828,finance_0378,finance_0378_003,Customer,Looking to update my address.,['InformIntent'],UpdateStreetAddress,finance
1829,finance_0381,finance_0381_001,Customer,Yes I would like to update my street address.,['InformIntent'],UpdateStreetAddress,finance
1830,finance_0381,finance_0381_033,Customer,OK and you know I also would like to know when the payment is due on my five hundred loan.,['InformIntent'],GetPaymentDueDate,finance
1831,finance_0383,finance_0383_001,Customer,"yes, I'm wanting to add someone to my account please.",['InformIntent'],AddUserToAccount,finance
1832,finance_0383,finance_0383_047,Customer,Yes if I can get another card for her that'd be great.,[],RequestNewCard,finance
1833,finance_0384,finance_0384_009,Customer,Before you ask them I also need to check my checking and my savings account.,['InformIntent'],CheckAccountBalance,finance
1834,finance_0384,finance_0384_051,Customer,Well if it's gonna be in person I was wondering if you can give me the nearest branch location adjacent to the North Crunch Lane at my home address.,['InformIntent'],FindBranch,finance
1835,finance_0384,finance_0384_055,Customer,Oh yes I know where that is located What are the hours of that? Just in case I need to come in and do a .,['InformIntent'],GetBranchHours,finance
1836,finance_0386,finance_0386_001,Customer,Hi I need to apply for a loan in order to buy real estate. I'm not sure what kind of a loan that is.,['InformIntent'],ApplyLoan,finance
1837,finance_0387,finance_0387_001,Customer,Hi. I need to change the way my statements are delivered to me every month.,['InformIntent'],ChangeStatementDelivery,finance
1838,finance_0388,finance_0388_011,Customer,I would like to open up a corporate credit card.,['InformIntent'],ApplyCreditCard,finance
1839,finance_0389,finance_0389_001,Customer,I'm wondering what kind of commercial loans that you offer?,['InformIntent'],GetLoanInfo,finance
1840,finance_0389,finance_0389_003,Customer,"OK. I I need to buy a new car for my business and Well let let me Let me check my balance from my business total checking account, please?",['InformIntent'],CheckAccountBalance,finance
1841,finance_0389,finance_0389_019,Customer,OK. Is that something you could set me up with today?,[],OnlineBankingInfo,finance
1842,finance_0391,finance_0391_011,Customer,wanna call about opening up a savings account.,['InformIntent'],OpenAccount,finance
1843,finance_0391,finance_0391_050,Customer,"No, what about this traveler's card?",['InformIntent'],GetCreditCardInfo,finance
1844,finance_0391,finance_0391_052,Customer,"And why, I wanna sign up for it.",['InformIntent'],ApplyCreditCard,finance
1845,finance_0392,finance_0392_009,Customer,"Well, I need these here documents notarized. So you know I've been calling around a bunch of these you know notary republics or whatever you call them. You know. Around the neighborhood. They I see the signs.",['InformIntent'],ScheduleAppointment,finance
1846,finance_0393,finance_0393_001,Customer,Yes I would like to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
1847,finance_0394,finance_0394_001,Customer,"Lynn, I was wanting to open an SBA seven A or apply for a loan? seven A. Is that something I can. I can do with you?",['InformIntent'],ApplyLoan,finance
1848,finance_0396,finance_0396_005,Customer,"So, are you looking to update your street address today?",['InformIntent'],UpdateStreetAddress,finance
1849,finance_0399,finance_0399_001,Customer,Yeah I wanna change my email address.,['InformIntent'],UpdateEmail,finance
1850,finance_0399,finance_0399_030,Customer,"Yes, that is correct. And by the way I I also would like to know what my payment due date is on my five hundred loan.",['InformIntent'],GetPaymentDueDate,finance
1851,finance_0402,finance_0402_007,Customer,I was hoping to discuss loan options for my small business.,['InformIntent'],GetLoanInfo,finance
1852,finance_0402,finance_0402_097,Customer,"Ya, will I be able to apply for another loan until I pay this loan off?",['InformIntent'],GetLoanInfo,finance
1853,finance_0403,finance_0403_025,Customer,OK so this is what I need from you I need a real estate loan.,['InformIntent'],ApplyLoan,finance
1854,finance_0403,finance_0403_119,Customer,Can you tell me about your online banking option?,['InformIntent'],OnlineBankingInfo,finance
1855,finance_0407,finance_0407_001,Customer,Hi. I think I'm gonna need to apply for a term loan.,['InformIntent'],ApplyLoan,finance
1856,finance_0408,finance_0408_003,Customer,Well I wanted to talk to you about securing a loan.,['InformIntent'],ApplyLoan,finance
1857,finance_0410,finance_0410_013,Customer,"OK, so if I add her to my account, then she has access to like all my stuff like, right? Instead of.",['InformIntent'],AddUserToAccount,finance
1858,finance_0410,finance_0410_061,Customer,"yeah, I think I'm looking at a your guys' credit cards here. Do you guys have like a frequent flyers. Like a. Like a traveling. Like a card. Are you guys associated with any airlines or anything like that?",['InformIntent'],GetCreditCardInfo,finance
1859,finance_0410,finance_0410_066,Customer,"Oh great. Yeah, that sounds. That sounds like what I want for sure.",[],ApplyCreditCard,finance
1860,finance_0411,finance_0411_001,Customer,"Hi, this is Peter Davies. I wanted to let you know that I changed my phone provider. So I got a new number. And yeah, it's better I think if you have that updated there.",['InformIntent'],UpdatePhoneNumber,finance
1861,finance_0411,finance_0411_034,Customer,"If I ask for the gold credit card, you are able to send me information about that?",['InformIntent'],GetCreditCardInfo,finance
1862,finance_0412,finance_0412_001,Customer,"Hi, David. Yeah, I need to I need to change the PIN for my my business Intellibank Intelligent Savings Account.",['InformIntent'],ChangePin,finance
1863,finance_0413,finance_0413_001,Customer,Hi Doug I'm Joe. I was calling get some info on a loan.,['InformIntent'],GetLoanInfo,finance
1864,finance_0414,finance_0414_001,Customer,Yes so I have a business preferred checking with Intellibank and I'm trying to purchase some equipment for my business.,['InformIntent'],ApplyLoan,finance
1865,finance_0414,finance_0414_013,Customer,OK then so how do I complete the loan? How do I apply for that?,['InformIntent'],ApplyLoan,finance
1866,finance_0416,finance_0416_018,Customer,All right so I'm I I need to update I need to update an email number one. and I I haven't had a really great day today. how's your day?,['InformIntent'],UpdateEmail,finance
1867,finance_0417,finance_0417_001,Customer,Hi Timothy I'm just calling to update my street address.,['InformIntent'],UpdateStreetAddress,finance
1868,finance_0417,finance_0417_042,Customer,Yes actually I need to add a user on to the account as well.,['InformIntent'],AddUserToAccount,finance
1869,finance_0422,finance_0422_001,Customer,Yes. Hey. I I want to apply for an SBA BA Seven A loan.,['InformIntent'],ApplyLoan,finance
1870,finance_0423,finance_0423_004,Customer,"Gee, you're right, I'm looking for the quick liquidity ratio. Thank you for that,, haven't had any coffee today, and I'm just so exhausted, I I really should grab a tea, or a coffee, or something. Do you like coffee?",[],AskLiquidityRatio,finance
1871,finance_0426,finance_0426_001,Customer,"Hi Tom at Intellibank. what's going on? I I I I I. Let me I've had a good year, to be honest with you, investing, and I'm looking to invest more money, so I wanna I think I'm in great standing with you guys, I I wanted to look into that. What what can you do for me?",[],ScheduleAppointment,finance
1872,finance_0427,finance_0427_003,Customer,"I'm doing really good let me rephrase that. I'm looking to be doing better, I've been having a lot of problems with my current bank that I do business with for my business and I've heard great things about Intellibank and looking to make a switch. So I wanted to find out exactly what is like my the requirements I need for to open a business account at your bank.",['InformIntent'],OpenAccount,finance
1873,finance_0428,finance_0428_001,Customer,"Hey, what's going on. this is Dominique Jackson and I am calling in regards to paying for my credit card. I need to knock that down a little, cuz you know how it is. If you don't pay it now things are just gonna go on and on and on and on and on and you guys are going to hell to me.",[],MakeCreditCardPayment,finance
1874,finance_0428,finance_0428_013,Customer,"Ooh, five hundred dollars. OK. I would like to set up a payment plan and yeah, I I I wanna You know what? No, no, no, no. I don't wanna set up a payment plan. Let me just go ahead and I I'll work this out and then, the card. Let me just set up an auto-pay. That way I don't have to worry about it, because Yeah and this time I'll make sure that when I actually do it I will actually pay, cuz the last time I actually did that. I paid it and then I got back into overdraft and I didn't pay my card cuz. You know what I'm saying, like it's just stupid. And they're looking for been there, and it's like oh what did you do? So yeah. I don't wanna jack up myself, so yeah. I'm gonna yeah. I'm gonna pay this off and I'm gonna make sure that I'm doing my job to actually pay. On time. So I don't have to worry about nothing. Just make sure I work and money's in there.",['InformIntent'],SetAutoPayment,finance
1875,finance_0430,finance_0430_003,Customer,I just would like to take out a loan.,['InformIntent'],ApplyLoan,finance
1876,finance_0432,finance_0432_001,Customer,"Hello. I was requesting if I can have a or a document that can show all my transactions that I've done with them, with my account for me to show my accountant.",['InformIntent'],GetBankStatement,finance
1877,finance_0437,finance_0437_008,Customer,"The one that would work best for me, but right now we don't have our we're updating our algorithm software for payment solution, for direct deposit, for direct deposit so yeah we gotta wait on that one but I think ordering checks out probably the best option for us. So how long, what is the process of it being there?",['InformIntent'],OrderCheck,finance
1878,finance_0440,finance_0440_003,Customer,I just wanna check my balance.,['InformIntent'],CheckAccountBalance,finance
1879,finance_0441,finance_0441_021,Customer,"You know what, is this, can I make a payment to my loan online?",['InformIntent'],OnlineBankingInfo,finance
1880,finance_0445,finance_0445_001,Customer,Hi. I I have an account with you I it's it's been a while since I've since I've spoken with anyone in your office but I wanted to to just verify my net income because I I I had it printed out on the statement but you know my nephews were over and and they started moving stuff around the house and I misplaced it and and I can't find it like I think this last year it was like around a hundred thousand but I can't I can't find it Could you help me with that?,['InformIntent'],NetIncome,finance
1881,finance_0446,finance_0446_001,Customer,"hi, I need to change my address please, an address you guys have on file for me?",['InformIntent'],UpdateStreetAddress,finance
1882,finance_0447,finance_0447_001,Customer,Yes Jerry I would like to know what the US consumer price index is?,['InformIntent'],AskConsumerPriceIndex,finance
1883,finance_0450,finance_0450_004,Customer,A simple email update.,[],UpdateEmail,finance
1884,finance_0451,finance_0451_007,Customer,"OK, and is there somebody there that I could talk to about that?",['InformIntent'],ScheduleAppointment,finance
1885,finance_0456,finance_0456_002,Customer,"yes, hello, I need to check my credit card balance please.",['InformIntent'],CheckAccountBalance,finance
1886,finance_0456,finance_0456_040,Customer,Yes and I need to find out what the interest rate on the real estate loan is.,['InformIntent'],GetLoanInfo,finance
1887,finance_0459,finance_0459_005,Customer,Yeah that'd be great if you could do that and check into my accounts.,['InformIntent'],CheckAccountBalance,finance
1888,finance_0459,finance_0459_023,Customer,"Let's go with that option actually, that that would be fine.",[],CloseAccount,finance
1889,finance_0460,finance_0460_032,Customer,I just need to change my email address.,['InformIntent'],UpdateEmail,finance
1890,finance_0462,finance_0462_001,Customer,"Oh hello my name is Sharleen. And I wanted to open a new I want I want able, sorry entered a new credit card on my account.",[],ApplyCreditCard,finance
1891,finance_0465,finance_0465_003,Customer,OK. And can you provide me with with my company's debt ratio?,['InformIntent'],GetDebtIncomeRatio,finance
1892,finance_0468,finance_0468_017,Customer,"Oh, I would like to open a savings account. calling.",['InformIntent'],OpenAccount,finance
1893,finance_0468,finance_0468_026,Customer,Oh. Oh. I'm just looking to change my email address.,['InformIntent'],UpdateEmail,finance
1894,finance_0469,finance_0469_001,Customer,"This is Stacy Edwards. I'm almost out of my business checks, and I need to order some more.",['InformIntent'],OrderCheck,finance
1895,finance_0469,finance_0469_015,Customer,Thanks. Also my main reason for calling was to see if I can get an investment report sent to me.,['InformIntent'],GetInvestmentReport,finance
1896,finance_0469,finance_0469_048,Customer,Can I sign up online myself?,['InformIntent'],OnlineBankingInfo,finance
1897,finance_0470,finance_0470_007,Customer,Well I need I need to apply for a loan. I would imagine it's a term loan.,['InformIntent'],ApplyLoan,finance
1898,finance_0473,finance_0473_001,Customer,"Hi, Carlton. my name is Andre Hall. I would like to add another person to my account if that's at all possible. Can you help me with that?",['InformIntent'],AddUserToAccount,finance
1899,finance_0474,finance_0474_003,Customer,"Yes ma'am, I sure am. I'm calling because we have just switched over we've switched our telephone providers and I need to update some personal information, specifically our phone number.",['InformIntent'],UpdatePhoneNumber,finance
1900,finance_0474,finance_0474_023,Customer,"Yes, actually we have two loans with you. If you wouldn't mind, could I go ahead and check the balances for those?",['InformIntent'],CheckLoanBalance,finance
1901,finance_0475,finance_0475_001,Customer,"Hi, Stephanie. My name is Timothy. And I'm calling because I want to make a wire transfer to one of my external accounts.",['InformIntent'],MakeTransfer,finance
1902,finance_0475,finance_0475_052,Customer,I have one question about that card. Does it also. Is it. Is it also a rewards card?,['InformIntent'],GetCreditCardInfo,finance
1903,finance_0476,finance_0476_002,Customer,"the silver card, it's the silver card. I started out with the cash back card, then I, I think I got the silver card, my wife actually has the gold card but, I wanted to see if I could potentially upgrade to the platinum card.",['InformIntent'],ApplyCreditCard,finance
1904,finance_0478,finance_0478_014,Customer,OK I just wanna get a couple of things done. Let's do the the first one is that I wanna change the to paperless. And from the delivery of my statements.,['InformIntent'],ChangeStatementDelivery,finance
1905,finance_0478,finance_0478_063,Customer,Yeah I wanted to add a user account.,['InformIntent'],AddUserToAccount,finance
1906,finance_0479,finance_0479_015,Customer,Yes I wanted to open up a corporate credit card.,['InformIntent'],ApplyCreditCard,finance
1907,finance_0479,finance_0479_057,Customer,no. That's about it. I let's see if there's a balance in that account?,['InformIntent'],CheckAccountBalance,finance
1908,finance_0482,finance_0482_001,Customer,Oh hello. My name is Charlene. and and and next update my phone number for my business because I think I think cuz since like it's getting confused with my personal line. And I don't want it to be a problem to me while I'm at work.,['InformIntent'],UpdatePhoneNumber,finance
1909,finance_0482,finance_0482_024,Customer,and I was wondering do you offer the business black card. if I got it for .,['InformIntent'],GetCreditCardInfo,finance
1910,finance_0483,finance_0483_001,Customer,"Hi Debbie, I need to apply for a term loan please.",['InformIntent'],ApplyLoan,finance
1911,finance_0484,finance_0484_018,Customer,All right. That sounds very good. what are the types of loans you offer?,['InformIntent'],GetLoanInfo,finance
1912,finance_0485,finance_0485_015,Customer,"Yeah, that what I'd like to do. I wanna apply for the term loan.",['InformIntent'],ApplyLoan,finance
1913,finance_0486,finance_0486_041,Customer,and we're moving forward with that so I'm going to need to update my you know address account.,['InformIntent'],UpdateStreetAddress,finance
1914,finance_0488,finance_0488_003,Customer,"I'm doing great, thank you. I'm calling because we are closing our business so we're no longer going to be needing our our I'm sorry our business preferred checking account with you guys.",['InformIntent'],CloseAccount,finance
1915,finance_0489,finance_0489_003,Customer,"Oh I'm doing great, thank you. I'm calling from Well's Management Corporation. And what I'm meaning to do today is make an internal transfer from our secondary checking account into our primary checking account.",['InformIntent'],MakeTransfer,finance
1916,finance_0490,finance_0490_001,Customer,"Hi, I need to close my Intellibank business total checking account.",['InformIntent'],CloseAccount,finance
1917,finance_0490,finance_0490_012,Customer,"Yes. And I just want to put everything into my preferred checking account, I just want to have one account.",['InformIntent'],MakeTransfer,finance
1918,finance_0492,finance_0492_001,Customer,Yes. So would you be able to tell me the quick liquidity ratio for my business? we are trying to hold an event and the forms for the insurance are asking about it on the loan. so I think I need to get that information so that I can provide what I need to.,['InformIntent'],AskLiquidityRatio,finance
1919,finance_0493,finance_0493_001,Customer,"Hi Ruth, I'd like to know the exchange rate between the British pound sterling and and what? You know? Let's let's do the let's do the dollar. No. Let's do the Canadian dollar. That's what I need to know. British pound sterling versus a Canadian dollar.",['InformIntent'],GetExchangeRate,finance
1920,finance_0493,finance_0493_007,Customer,Oh right. yeah I'd like to apply for an S B twelve loan.,['InformIntent'],ApplyLoan,finance
1921,finance_0493,finance_0493_037,Customer,I see. OK. That makes sense. That's fine. do you have like? can you send me information about how to apply for a real estate loan?,['InformIntent'],RequestEmail,finance
1922,finance_0496,finance_0496_001,Customer,"Hi, I how can you help me that's a good question. I've been trying to get help this entire time so what I wanna do is to apply for a line of credit. Do you think that you can do this for me or are you gonna give me the run around like all the previous agents that I've been on the phone with? How can you help me?",['InformIntent'],ApplyLoan,finance
1923,finance_0496,finance_0496_011,Customer,while you're at it I actually have some other questions about my account. what is my limit? And also what is my current limit? And also what what kind of a what is the next step for applying for a loan?,['InformIntent'],CheckAccountBalance,finance
1924,finance_0496,finance_0496_017,Customer,let's say hypothetically that I I wanted to apply for a loan. what kind of what kind of what kind of loan would would I be would would be suitable for for my business?,['InformIntent'],GetLoanInfo,finance
1925,finance_0498,finance_0498_001,Customer,"Yes, I'm a business owner and I'm needing to find the exchange rate for Europe.",['InformIntent'],GetExchangeRate,finance
1926,finance_0498,finance_0498_029,Customer,"OK, does Intellibank have a currency trade option on their online banking like can I change a currency when sending money?",['InformIntent'],OnlineBankingInfo,finance
1927,finance_0498,finance_0498_035,Customer,"OK, so eleven thousand one one four ninety-three in Euros. OK, I've got written down. OK, and you said you'd email me that exchange rate over. anytime I need to call though am I able to call and do this like I did today?",['InformIntent'],RequestEmail,finance
1928,finance_0503,finance_0503_003,Customer,I'm just gonna get straight to it and let you know that I'm calling today about a line of credit I would like to open up for,['InformIntent'],ApplyLoan,finance
1929,finance_0505,finance_0505_010,Customer,I wanted to check my credit card and see what the balance was currently.,['InformIntent'],CheckAccountBalance,finance
1930,finance_0505,finance_0505_067,Customer,It it as nice as you've been and as helpful as you've been I'm guessing I could've checked this online.,[],OnlineBankingInfo,finance
1931,finance_0506,finance_0506_020,Customer,"OK, great, hi. so I was just calling today because I need to change the email that you have on file for",['InformIntent'],UpdateEmail,finance
1932,finance_0506,finance_0506_083,Customer,"Is there, like, an app I can use for my banking?",['InformIntent'],OnlineBankingInfo,finance
1933,finance_0512,finance_0512_002,Customer,yes. Hello. I'd like to get some information about the last quarter's consumer price index please.,['InformIntent'],AskConsumerPriceIndex,finance
1934,finance_0513,finance_0513_024,Customer,Yeah if you could do that and send over to them five hundred and eighty-six dollars.,[],MakeTransfer,finance
1935,finance_0518,finance_0518_001,Customer,"Hey, what's going on? listen man, I'm getting mad, frustrated. I'm tryna pay I wanna be able to pay. My credit card things are not working and I'm really getting pissed off because the Internet the the your website the the app, nothing's working. So, I've been tryna call people to help me with this, but nobody's getting back to me. So, thank you for answering. But now I need to be able to pay this off, because it's killing my ass. So I need to hurry up and get this done.",['InformIntent'],MakeCreditCardPayment,finance
1936,finance_0518,finance_0518_043,Customer,"Yeah, returning payment and paying yeah. Returning payment and paying",[],SetAutoPayment,finance
1937,finance_0518,finance_0518_046,Customer,"Yeah, recurring payment.",[],SetAutoPayment,finance
1938,finance_0519,finance_0519_012,Customer,"OK, so one of my employees man, like his name's A. J. We go we go way back he was a friend of my younger brother's. and man, we used to play basketball together and he used to be like such a knucklehead kid. We went to The Boy's and Girl's Club too. He used was the baddest dude in, got in fights all the time, got suspended from school. And whatnot and I hired him as a, you know, entry gave him an entry level job. Wanted to help him out, that's my little brother's best friend, but he's been doing really well. he's been at the company now at like five years. and I was I wanted to give him a promotion. I have given him a promotion and and yeah like he's he's now running our account. he's an account manager and I wanna give him give him some access to my finances, since he's running a lot of it for me, and and then yeah. So, I'm just calling to see how you can take care of that for me.",['InformIntent'],AddUserToAccount,finance
1939,finance_0520,finance_0520_001,Customer,"Hi Glen, calling to update my street address.",['InformIntent'],UpdateStreetAddress,finance
1940,finance_0527,finance_0527_007,Customer,"Well, I need to open up a new checking account.",['InformIntent'],OpenAccount,finance
1941,finance_0529,finance_0529_011,Customer,I need to I need to order checks as well.,[],OrderCheck,finance
1942,finance_0535,finance_0535_001,Customer,"Yes, I would like to apply for a term loan.",['InformIntent'],ApplyLoan,finance
1943,finance_0536,finance_0536_007,Customer,"Intellibank I I need to pay my credit card, yeah that's what I need to do",[],MakeCreditCardPayment,finance
1944,finance_0538,finance_0538_001,Customer,Yeah would you be able to tell me the quick liquidity rate for my business? We are trying to hold an and the forms for the insurance ask a lot about it. So I need to get that information.,['InformIntent'],AskLiquidityRatio,finance
1945,finance_0539,finance_0539_010,Customer,the rates.,[],GetTreasuryBondYield,finance
1946,finance_0540,finance_0540_001,Customer,"Oh yes, I need to request an investment report.",['InformIntent'],GetInvestmentReport,finance
1947,finance_0543,finance_0543_003,Customer,Doing good. so I was wanted to inquire about I think it's called an SBA five oh four loan?,[],ApplyLoan,finance
1948,finance_0546,finance_0546_005,Customer,"I'm great, I'm great. So reason for my call is I'm a business owner. I I have a I have Succession Limo Service is my is my business. Well, actually I have two, I have two accounts with you. I have Succession Limo Service and and I have I have Ace Cafe. But the the cause in regards to Succession Limo Service. That's a newer account. With y'all, and so reason for my call is I'm looking to get an auto loan. I'm looking to get a expand the fleet of of limousines. There's a, yeah. There's there's this a big push for like, tiny limousines. I'm trying to acquire some, some, like, petite limousines for for my fleet, and I was hoping a loan could do that, could help do that, so.",['InformIntent'],ApplyLoan,finance
1949,finance_0546,finance_0546_048,Customer,The quick liquidity ratio.,[],AskLiquidityRatio,finance
1950,finance_0547,finance_0547_001,Customer,"Hello, I'm calling to get some information from you guys on my investment. I looked over some info I got on your site but couldn't find the data I needed about investment. I'm I made through your company. Is there any way I can get that information from you guys? Is there is there some calls about obtaining this information?",['InformIntent'],GetInvestmentReport,finance
1951,finance_0548,finance_0548_001,Customer,"Yes I called the other day and spoke to Sarah but I had a call that came in. So I'm calling back, you know, because I'd really want to update my phone number.",['InformIntent'],UpdatePhoneNumber,finance
1952,finance_0549,finance_0549_007,Customer,"Yes, I need I need to get my credit card paid off but everybody's giving me the run around. it's simple, and then I couldn't get it online, I couldn't do it online, so this I needed some type of assistance and to get this job done! And nobodies helping me with this, so I tried to do it online, it wouldn't work with another card and it's not working, so now I have, I'm, you know, getting this using my checking, so I can, you know, get this matter done and get it paid off and everything and move forward, but I'm getting very frustrated because everybody's acting like they don't know what I'm talking about!",['InformIntent'],MakeCreditCardPayment,finance
1953,finance_0550,finance_0550_003,Customer,"Well, you know I'm OK. I'm OK. I'm all right. Thanks so much for asking. look. I'm in the market to buy a new car and you know I got a lot of people saying like now's a bad time. you know I thought I would just call my local bank here and get some advice from you. So what. You know what can you tell me? Where are we at with cars? Where's the prices? What are they looking like? Are they. Is it a good time to buy? Is it a bad time to buy? Should I wait? Should I not wait?",['InformIntent'],GetLoanInfo,finance
1954,finance_0551,finance_0551_001,Customer,Hi I need to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
1955,finance_0551,finance_0551_051,Customer,Yes and also I need to find out what the exchange rate for that would be?,['InformIntent'],GetExchangeRate,finance
1956,finance_0552,finance_0552_002,Customer,I think that is exactly what I need When can I meet with this person? How long would a meeting usually last? How often does one usually need to meet with a risk specialist when setting up an IPO?,['InformIntent'],ScheduleAppointment,finance
1957,finance_0553,finance_0553_001,Customer,Hello. How are you doing? My name is Ryan Daniels and I'm calling in regards to I need order checks.,['InformIntent'],OrderCheck,finance
1958,finance_0554,finance_0554_005,Customer,Yes that was the reason for my call so I'd yeah love love to go ahead and get a appointment scheduled. You know we're adopting a child so we just need a notary in order to kinda get that all all the ducks in a row for us.,['InformIntent'],ScheduleAppointment,finance
1959,finance_0556,finance_0556_003,Customer,OK I'm interested in the corporate credit cards. what what do you offer there and what interest rate do you offer?,['InformIntent'],GetCreditCardInfo,finance
1960,finance_0556,finance_0556_007,Customer,OK I I'm interested in the gold credit card.,['InformIntent'],ApplyCreditCard,finance
1961,finance_0558,finance_0558_002,Customer,"Hey, so I was just going online and I was thinking about maybe getting myself a loan, but I just want to double check to see exactly just what I need in order to do that.",['InformIntent'],GetLoanInfo,finance
1962,finance_0561,finance_0561_001,Customer,Yeah I need to change my email from my account that I have. I need to get a different one.,['InformIntent'],UpdateEmail,finance
1963,finance_0561,finance_0561_003,Customer,"Also I'm gonna have to get a new bank card too, cuz my my the ATM ate mine and left in there on accident so that's another thing I have to get taken care of.",[],RequestNewCard,finance
1964,finance_0562,finance_0562_001,Customer,"Hi Baxter nice to speak with you. So I'm calling because I have recently moved and I'm loving my new location where I'm at but I have to change my phone number obviously because I'm starting at new business and I have a business phone and I can no longer or I have no no need really for my my my personal phone number anymore. So I am closing that that account with Verizon and I have opened up a new phone number which is with with my company phone. So I would ultimately, what I'm getting at, is that I would like to switch the phone number that's on file with you guys to the new phone number that I am currently using.",['InformIntent'],UpdatePhoneNumber,finance
1965,finance_0563,finance_0563_007,Customer,"Well, there's a couple of things I'd like to get done. First off, I'd like to look at the exchange rate with the Euro and the peso. See I'm gonna be going on a little trip. Just trying to see what's a good place to go through?",['InformIntent'],GetExchangeRate,finance
1966,finance_0563,finance_0563_058,Customer,Check the price fluctuation index?,[],AskConsumerPriceIndex,finance
1967,finance_0565,finance_0565_007,Customer,"And I I never like made a note of what my balance is. Like I. So I. I like to go through and keep track of all my balances you know, I I kind of wanna contemplate at times whether I wanna consolidate loans or. You know what I mean? or pay off on a credit card possibly. but I but I I don't know what happened this month. I never wrote down what the balance of my business loan was. So I was hoping you can give me that balance please.",['InformIntent'],CheckLoanBalance,finance
1968,finance_0565,finance_0565_071,Customer,"Now I've been hesitant whole online banking thing. Maybe, you know, brought up a little old school. is it secure? You hear all these nightmares of things.",['InformIntent'],OnlineBankingInfo,finance
1969,finance_0566,finance_0566_001,Customer,Lisa I'm attempting to get some information about exchange rates between two different currencies and I was wondering if you could help me with that.,['InformIntent'],GetExchangeRate,finance
1970,finance_0566,finance_0566_047,Customer,Is there a way to see these things online by any chance?,['InformIntent'],OnlineBankingInfo,finance
1971,finance_0568,finance_0568_001,Customer,yes I need to get about four hundred thousand dollars to buy some new machinery for my business.,['InformIntent'],ApplyLoan,finance
1972,finance_0568,finance_0568_007,Customer,what interest rate do you offer? And the term length?,['InformIntent'],GetLoanInfo,finance
1973,finance_0569,finance_0569_001,Customer,Hi Brian. I was calling to schedule a payment on my credit card account.,['InformIntent'],MakeCreditCardPayment,finance
1974,finance_0569,finance_0569_046,Customer,could you. Could you actually let me know how much I have to pay off on my account?,['InformIntent'],CheckAccountBalance,finance
1975,finance_0570,finance_0570_001,Customer,"Hey, a buddy of mine was talking about a eight oh four loan. It's something I'd like to like to apply for.",['InformIntent'],ApplyLoan,finance
1976,finance_0570,finance_0570_067,Customer,Just real quickly check my account balance? all the information there.,[],CheckAccountBalance,finance
1977,finance_0571,finance_0571_013,Customer,I need to transfer do a wire transfer from my savings account into my checking account.,['InformIntent'],MakeTransfer,finance
1978,finance_0571,finance_0571_016,Customer,"well, in that case. You know, I do have an outside account and I was going to that online. It can I do that online?",['InformIntent'],OnlineBankingInfo,finance
1979,finance_0572,finance_0572_023,Customer,I just wanna make a simple wire transfer.,['InformIntent'],MakeTransfer,finance
1980,finance_0573,finance_0573_001,Customer,Hey Rick. I was hoping to make a a stock purchase today.,['InformIntent'],PurchaseStocks,finance
1981,finance_0573,finance_0573_038,Customer,"no, I think that's. I'll get some type of confirmation, right?",['InformIntent'],RequestEmail,finance
1982,finance_0574,finance_0574_001,Customer,"hi, I was just calling to apply for a term loan and I got disconnected.",['InformIntent'],ApplyLoan,finance
1983,finance_0575,finance_0575_007,Customer,Whew OK great sorry if I'm a little flustered I am in the middle of a bit of an emergency here. I need to cancel a check.,['InformIntent'],CancelCheck,finance
1984,finance_0575,finance_0575_059,Customer,Now in the future if this happens again and I need to cancel a cheque do I have to call and wait through all the prompts or is this something I can do online?,['InformIntent'],OnlineBankingInfo,finance
1985,finance_0578,finance_0578_007,Customer,"no, actually was looking to ask for some money.",[],ApplyLoan,finance
1986,finance_0578,finance_0578_009,Customer,"yeah. But is there a kinda loan where you can allocate an amount of money and I can take up to that amount, but I don't have to take it all. I can just take what I need, repay what I need something like that?",['InformIntent'],GetLoanInfo,finance
1987,finance_0579,finance_0579_032,Customer,"yeah, you gonna go ahead and give me my balance?",['InformIntent'],CheckAccountBalance,finance
1988,finance_0579,finance_0579_050,Customer,"Oh, OK. You do, where's where's the location?",['InformIntent'],FindBranch,finance
1989,finance_0580,finance_0580_002,Customer,"Hi I need to close my savings account, please.",['InformIntent'],CloseAccount,finance
1990,finance_0580,finance_0580_060,Customer,"OK, and then I just have a quick question, is there another way to access my account besides calling it in? Can I do it online?",['InformIntent'],OnlineBankingInfo,finance
1991,finance_0581,finance_0581_001,Customer,Hi man I just I run a business and I have an account with you guys and I was just I need more money. I need a I want to hear about a what you guys can do to help me out here. I'm trying to expanding my business. Yeah I need more money man.,['InformIntent'],ApplyLoan,finance
1992,finance_0581,finance_0581_060,Customer,Yeah want to ask about one of your credit cards. I think it's called the triple platinum triple platinum card.,[],GetCreditCardInfo,finance
1993,finance_0583,finance_0583_001,Customer,"Hi Daisy I'm looking to buy a piece of equipment for my business. But I'm not sure if I'm gonna be able to afford to put it on my credit card, so could you please tell me my credit card balance?",['InformIntent'],CheckAccountBalance,finance
1994,finance_0583,finance_0583_019,Customer,Yes I need to add a new person to my account.,['InformIntent'],AddUserToAccount,finance
1995,finance_0584,finance_0584_005,Customer,"I am so dumb. I lost a cheque. I can't find it anywhere, I've literally turned over my entire apartment. I need to cancel it.",['InformIntent'],CancelCheck,finance
1996,finance_0586,finance_0586_001,Customer,"Hey, how you doing, Jerry? I got something in the mail on one of my little loans, saying that payment due and my question is, is this payment due on the twenty-ninth?",['InformIntent'],GetPaymentDueDate,finance
1997,finance_0586,finance_0586_023,Customer,What's the balance on that checking account?,['InformIntent'],CheckAccountBalance,finance
1998,finance_0587,finance_0587_001,Customer,"hey Jonathan, I'm looking to make some changes on the on our account. I believe we have a silver star checking account with you but that's besides the point. we're just needing to update our up up update our address.",['InformIntent'],UpdateStreetAddress,finance
1999,finance_0589,finance_0589_003,Customer,I'm doing great. Thank you for asking. I need to check my Intel bank account balance please.,['InformIntent'],CheckAccountBalance,finance
2000,finance_0589,finance_0589_025,Customer,"OK, great. well I. I tell you. The reason I was trying to find out the account's balance. excuse me, the accounts balance is because we found some equipment that we found on sale this past weekend, and I was hoping it hoping the account balance was enough to to cover the the cost for these two new machines. I I think I wanna go ahead and apply for a line of credit with you all. would you be able to help me with that?",['InformIntent'],ApplyLoan,finance
2001,finance_0590,finance_0590_001,Customer,Jane I was wanting to. my name is Eric and I have. I have several accounts there and I was wanting to check and see what my business debt to income ratio works out to be.,['InformIntent'],GetDebtIncomeRatio,finance
2002,finance_0590,finance_0590_004,Customer,The same time there's somebody I wanna add to my account but.,[],AddUserToAccount,finance
2003,finance_0591,finance_0591_001,Customer,"Hello, this is Detri Allen, and I just wanted to see exactly, well what I'm calling in regards to, pay my credit card off but the problem was I called earlier nobody answered, and then when somebody did, I, you know, couldn't get things done. So I'm just calling back and doing this, and then yeah, so I wanted to give you my checking and make sure I can pay everything with my checking and not my card this time. So my checking number is seven six one five four three three three eleven and the routing number's five five three eight nine.",['InformIntent'],MakeCreditCardPayment,finance
2004,finance_0592,finance_0592_006,Customer,"I think that sounds like a very good idea. Very wise. Yes, a very wise idea. but I'm still not sure if this is a risk. I guess what I really need to is to talk to someone about the risks involved. Is there there someone who can meet help me assess the risk of starting a new business here so I could decide if I should lease the building I just looked at as a spot for a second location for my home appliance store? It is doing very well in Pinewood and I would hate to start a new one here and have it not work out.",['InformIntent'],ScheduleAppointment,finance
2005,finance_0595,finance_0595_001,Customer,What's up Andy. My name's Aaron and I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,finance
2006,finance_0595,finance_0595_010,Customer,OK. Oh I forgot. can you also check the the transactions from the authorized user on my account as well?,['InformIntent'],GetTransactions,finance
2007,finance_0599,finance_0599_006,Customer,I need to change my PIN number.,['InformIntent'],ChangePin,finance
2008,finance_0599,finance_0599_082,Customer,Not that I know of. confirm my my balance?,['InformIntent'],CheckAccountBalance,finance
2009,finance_0601,finance_0601_001,Customer,Hey Sheldon I just I just wanted to call because I wanted to make a wire transfer for my business and it's kind of an urgent one. You know I'm just gotta be on the run soon. Can you help me out on that?,['InformIntent'],MakeTransfer,finance
2010,finance_0602,finance_0602_003,Customer,Yeah. So I'm just calling in because I would like to to add someone to my account really. It's a pretty pretty simple task but maybe you can maybe you can help me with it cuz I've had issues with banks in the past and being on hold and all this all this type of stuff but you know I've I've I think that we are going to have a a good a good time adding a person to my account today I think. I have I have good feelings.,['InformIntent'],AddUserToAccount,finance
2011,finance_0603,finance_0603_055,Customer,Yeah actually I also need to update the phone number on my business account.,['InformIntent'],UpdatePhoneNumber,finance
2012,finance_0605,finance_0605_001,Customer,"Well Honey, you're about to earn your money today. I am, I been trying to figure out my debt to income ratio And I've. I haven't been able to find any of your tabs or anything like that on your website. I know you guys have it on there. But I can't find it so, just thought you and see if you can help me with",['InformIntent'],GetDebtIncomeRatio,finance
2013,finance_0605,finance_0605_007,Customer,"Cuz there is a larger issue you know, eventually once I figure out what debt to income ratio is maybe we can figure out, if I can afford some of these items that I'm wanting to price, price index is something else.",[],AskConsumerPriceIndex,finance
2014,finance_0606,finance_0606_004,Customer,"That's good. Good to know good to hear. Like to I like to to hear people are doing good. Even though you could just be saying that but anyway. so I'm I'm a customer of your bank and actually have business accounts with you guys and personal accounts for many years now but I'm looking to do some things for my business and I wanted to find out what exact requirement, documentation requirements are needed to go about getting a business loan.",['InformIntent'],ApplyLoan,finance
2015,finance_0607,finance_0607_007,Customer,"Look at yourself in the mirror after not not looking too pretty, but I . I'm just calling right now to update my street address obviously cuz I moved.",['InformIntent'],UpdateStreetAddress,finance
2016,finance_0607,finance_0607_048,Customer,yes actually. I almost forgot. I also would like to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
2017,finance_0608,finance_0608_023,Customer,All I wanna do is change the way that I'm receiving my monthly statements.,['InformIntent'],ChangeStatementDelivery,finance
2018,finance_0610,finance_0610_001,Customer,Yes so I'm possibly wanting to open a business account and I was wondering what you'll required. before I'll be able to do that like what do you require for someone to do that?,['InformIntent'],OpenAccount,finance
2019,finance_0612,finance_0612_001,Customer,"Hi, this is Luis. And, I'm calling because I have a, well, I have a checking account with you. And I I was thinking of applying for a gold card next month, not not in a rush to do it right now, I'll probably due it next month. But I am considering getting an auto loan and then, I'm also thinking of starting a business, so I might want to expand and get a business account. And potentially get a SBA loan, but, before I do any of this, I I I would like to talk to a financial advisor. I've I've heard that you have a very good department of financial advisors. So, yeah, if I could get put into contact with with someone, I I'd love to set something up.",['InformIntent'],ScheduleAppointment,finance
2020,finance_0613,finance_0613_001,Customer,Hi Jerry. I I usually do it online but I didn't wanna do it online. I have talk to a person right now. I'd like to make a market order on the gap.,['InformIntent'],PurchaseStocks,finance
2021,finance_0616,finance_0616_001,Customer,"Hey how you doing, Jerry? I was going to stop by but didn't happen. I run out of time. But I want to transfer some funds to my cause I got a big big hit going hit my checking account. I want to make sure the funds was there to cover it.",['InformIntent'],MakeTransfer,finance
2022,finance_0619,finance_0619_001,Customer,"Hello Giana. I keep forgetting when I have to pay this bill. my business has me working late almost almost almost night almost every night. and so it's hard to even pay attention what's going on at the end of the day sometime. I would like to set up a I would like to set up this bill for automatic payments, so I don't have to worry about this anymore. Can you help me with that please?",['InformIntent'],SetAutoPayment,finance
2023,finance_0620,finance_0620_008,Customer,lost the one I had. gold card. I just need to get that replaced.,['InformIntent'],RequestNewCard,finance
2024,finance_0620,finance_0620_033,Customer,Oh OK. let's go ahead and try that.,[],ApplyCreditCard,finance
2025,finance_0621,finance_0621_002,Customer,I need to make a wire transfer please.,['InformIntent'],MakeTransfer,finance
2026,finance_0622,finance_0622_001,Customer,hi. yeah I'm just calling because I need wanna hear about your guy's loans that you guys offer.,['InformIntent'],GetLoanInfo,finance
2027,finance_0622,finance_0622_070,Customer,Actually can I ask I actually I wanted to ask you about like a credit card. I'm wanna get another credit card as well. Do you guys have like a like a bronze card or like something like that like . What kind of cards do you guys offer in terms of cards?,['InformIntent'],GetCreditCardInfo,finance
2028,finance_0624,finance_0624_006,Customer,"OK I have a couple things. I wanna look at exchange rates and also have a previous question too. so last time I I called up here about an exchange rate for what's it called, the Yen?",[],GetExchangeRate,finance
2029,finance_0624,finance_0624_058,Customer,Great. I think you think that's what I'm gonna do if you can go ahead and exchange five hundred dollars of American. Just gonna be a little spending money.,['InformIntent'],MakeTransfer,finance
2030,finance_0625,finance_0625_001,Customer,Yes. So I'm trying to find out what the Consumer Price Index is.,['InformIntent'],AskConsumerPriceIndex,finance
2031,finance_0626,finance_0626_001,Customer,"Hey Jenny, how you doing? I called, I guess it was about a month ago, to change over my statement delivery and I have yet to get my statement this month and I'm getting a little worried if I did it correctly, if there was a fail up on my end, your end, somebody's end.",['InformIntent'],ChangeStatementDelivery,finance
2032,finance_0627,finance_0627_001,Customer,Good afternoon Natasha. I'm calling to set up an automated billing for one of my vendor account.,['InformIntent'],SetAutoPayment,finance
2033,finance_0629,finance_0629_006,Customer,"Well actually, it it's not even a problem so that's a good thing. I try to stay away from having problems in life and problems in business so that's going to lead to question number one. I wanted to find out about applying for secure business loan for my business. I was looking to do some upgrades to my business, you know upgrade the the equipment and furniture, and you know, do a whole overhaul. It's been quite a long time and it really needs it.",['InformIntent'],ApplyLoan,finance
2034,finance_0629,finance_0629_086,Customer,And I wanted to add my wife's name on to the business our business bank,['InformIntent'],AddUserToAccount,finance
2035,finance_0631,finance_0631_011,Customer,Going overseas and stuff like that. not only between language food you know all all the basic everyday forms of life barriers but there's also the financial money barrier. so I was wondering if I would be able to bother you for whatever the exchange rate would be to go over to Europe.,['InformIntent'],GetExchangeRate,finance
2036,finance_0631,finance_0631_039,Customer,"OK, so that's gonna go. It's going over to Europe so I'm gonna need.",[],ApplyCreditCard,finance
2037,finance_0631,finance_0631_041,Customer,Like a traveler's card set up in Europe.,[],ApplyCreditCard,finance
2038,finance_0633,finance_0633_005,Customer,I would like to know the exchange rate between the US dollar and the British pound.,['InformIntent'],GetExchangeRate,finance
2039,finance_0633,finance_0633_015,Customer,OK and could you also tell me the exchange rate between the US dollar and the Chinese Yuan?,['InformIntent'],GetExchangeRate,finance
2040,finance_0633,finance_0633_023,Customer,My my day is going pretty good. I also would like to know what type of loans that you offer?,['InformIntent'],GetLoanInfo,finance
2041,finance_0636,finance_0636_001,Customer,"Hi. I need to close my savings account, please.",['InformIntent'],CloseAccount,finance
2042,finance_0636,finance_0636_032,Customer,"That's correct. I'm broke all the time. So I never. I mean I'm just. I'm. It's. It always goes under the amount that I'm supposed to keep in there so I don't incur a fee and I just can't do it. So I'm like, you know what. I'm gonna just transfer everything into my checking.",[],MakeTransfer,finance
2043,finance_0637,finance_0637_001,Customer,"Hello Ryan, I had my business for a few years now through your bank and I just you know I just don't feel like I'm getting all of the you know all of the benefits of Intellibank. I think that I'm like doing the bare minimum and I have always heard that you're great. And every time I go to like a party or something and they hear that I'm with Intellibank they're always impressed and they say oh have you done this? Or have you done this? I'm like no, I haven't but I would like to and so I just kind of you know, just wondering if there's any sort of like financial advisor or someone I can talk with?",['InformIntent'],ScheduleAppointment,finance
2044,finance_0639,finance_0639_001,Customer,yes the post office is really unreliable these days and it it takes them four or five days to get my mail and my statements are arriving about five days after they're supposed to be. anything we can do about that?,['InformIntent'],ChangeStatementDelivery,finance
2045,finance_0639,finance_0639_029,Customer,can you tell me what type of business loans that you offer?,['InformIntent'],GetLoanInfo,finance
2046,finance_0641,finance_0641_001,Customer,Yes what documents do I need to apply for a loan?,['InformIntent'],GetLoanInfo,finance
2047,finance_0643,finance_0643_001,Customer,"Yeah, I accidentally left my credit card in the pocket of my jacket and then I put it in the dryer and it's melted.",['InformIntent'],RequestNewCard,finance
2048,finance_0647,finance_0647_035,Customer,Could you also tell me the balance of my silver card.,['InformIntent'],CheckAccountBalance,finance
2049,finance_0647,finance_0647_043,Customer,OK. are you able to process a payment over the phone for me?,['InformIntent'],MakeCreditCardPayment,finance
2050,finance_0648,finance_0648_004,Customer,Well I'm just a little hesitant to tell you why I'm calling I'm closing my account today.,[],CloseAccount,finance
2051,finance_0648,finance_0648_071,Customer,And then you can send me an email about a loan.,['InformIntent'],GetLoanInfo,finance
2052,finance_0649,finance_0649_003,Customer,Great. I would like to schedule an appointment with an investment specialist.,['InformIntent'],ScheduleAppointment,finance
2053,finance_0650,finance_0650_001,Customer,I need to change my phone number.,['InformIntent'],UpdatePhoneNumber,finance
2054,finance_0652,finance_0652_014,Customer,I have an employee that needs to have access to my account.,['InformIntent'],AddUserToAccount,finance
2055,finance_0652,finance_0652_028,Customer,Which do I qualify for?,['InformIntent'],GetCreditCardInfo,finance
2056,finance_0653,finance_0653_001,Customer,"Hi, this is Peter Davis. I own an organic shop Tom's Grocery and I wanna do more for the environment and I get too much paperwork at my home address. Do you know anything to help me to get less paper?",['InformIntent'],ChangeStatementDelivery,finance
2057,finance_0655,finance_0655_001,Customer,"Yeah I'm gonna need help with my account. I need to make some changes. yeah I really need to change the email because my old email someone else has access to it. And I no longer want that person reading my my bank information so I'm gonna make an email specifically for the for information with the bank. So I I would like to update the email, because as I said my old email is just . To be honest, my my ex-wife has access to it and I really don't don't want her looking at my account or anything like that. Or any information to do with my finances because it is really troublesome and problematic with the with the divorce settlement. And it's just becoming a huge headache. So I really just want to change my email with the bank so I no longer have to deal with this situation.",['InformIntent'],UpdateEmail,finance
2058,finance_0658,finance_0658_001,Customer,"Diana, I've been wanting to I've been meaning to open an account for an SBA seven A loan.",['InformIntent'],ApplyLoan,finance
2059,finance_0661,finance_0661_003,Customer,I'm thinking about buying a piece of property and I would like to know the interest rates of your real estate loan.,['InformIntent'],GetLoanInfo,finance
2060,finance_0661,finance_0661_005,Customer,OK. If I apply. can I apply today?,['InformIntent'],ApplyLoan,finance
2061,finance_0662,finance_0662_003,Customer,Yes ma'am I sure am. I am calling from Great Sounds Incorporated just to let you guys know that we have moved into our new location.,['InformIntent'],UpdateStreetAddress,finance
2062,finance_0662,finance_0662_019,Customer,"Yes actually, we also had our telephone number changed. Can I go ahead and update that as well?",['InformIntent'],UpdatePhoneNumber,finance
2063,finance_0662,finance_0662_023,Customer,"OK great, thank you so much. And actually, while I have you on the phone Brenda could I go ahead and check the available balance on our Intellibank business silver card?",['InformIntent'],CheckAccountBalance,finance
2064,finance_0662,finance_0662_032,Customer,"OK wonderful, thank you so much, and I'm so sorry to keep aggravating you but could I go ahead and verify the balance on our term loan as well?",['InformIntent'],CheckLoanBalance,finance
2065,finance_0663,finance_0663_001,Customer,"Hi, I wanted to schedule a payment for my credit card account.",['InformIntent'],MakeCreditCardPayment,finance
2066,finance_0663,finance_0663_051,Customer,"can I find out from you, how much my balance is? Are you able to see that in the system?",['InformIntent'],CheckAccountBalance,finance
2067,finance_0663,finance_0663_074,Customer,And am I gonna get a receipt of that to my email or something?,['InformIntent'],RequestEmail,finance
2068,finance_0674,finance_0674_003,Customer,"I, I guess a branch location would work.",[],FindBranch,finance
2069,finance_0674,finance_0674_005,Customer,"It's one twenty-one, Parkside Acres, Branson. Actually, you know what, Daisy I need to update some information on my account, so is that something I can do over the phone with you?",[],UpdatePhoneNumber,finance
2070,finance_0676,finance_0676_006,Customer,"And by the way, what's what's your branch hours?",['InformIntent'],GetBranchHours,finance
2071,finance_0677,finance_0677_003,Customer,Pretty good. That's great. Yeah I need to cancel a check take. You know taken care of something happened I filled in the wrong wrong amount so I need to get that fixed.,['InformIntent'],CancelCheck,finance
2072,finance_0678,finance_0678_051,Customer,can you send me another paper?,['InformIntent'],RequestNewCard,finance
2073,finance_0678,finance_0678_053,Customer,OK that'd be great but first I need to check my account balance for both my checking and savings account just to make sure that I could afford to rack up all that debt for thirty-six months you know I wanna be able to make sure I could cover it. Cuz really have much work lately so if I could check to see If you know if I could cover that yeah.,['InformIntent'],CheckAccountBalance,finance
2074,finance_0682,finance_0682_050,Customer,OK. So what I wanna know is the the exchange rate.,['InformIntent'],GetExchangeRate,finance
2075,finance_0686,finance_0686_003,Customer,"Well, I I have to send some money over to a fabric place, and I'm trying to pay this vendor and whatnot online, and and I I I just can't seem to figure out the online mobile app. I'm terrible at technology!",['InformIntent'],MakeTransfer,finance
2076,finance_0686,finance_0686_025,Customer,how much is in my account currently?,['InformIntent'],CheckAccountBalance,finance
2077,finance_0687,finance_0687_011,Customer,well you can check my checking actually.,[],CheckAccountBalance,finance
2078,finance_0690,finance_0690_001,Customer,"Yes, hello Gianna. I wanted to set up an automatic credit card payment. Can I set this up over the phone? Also can I change the payments later?",['InformIntent'],SetAutoPayment,finance
2079,finance_0692,finance_0692_001,Customer,"Rebecca, I was wanting to get some information about your S B A five oh four loan. I'm looking to upgrade some office space, just wanting to see if this is a, a good option for my company. can you give me a little bit more information about the the five oh fours?",['InformIntent'],GetLoanInfo,finance
2080,finance_0692,finance_0692_020,Customer,"OK. All right, so is there is there an online application? What's the what's the best way to to",['InformIntent'],ApplyLoan,finance
2081,finance_0692,finance_0692_064,Customer,"you know . It's it's off the wall question. is it possible to get partial in American dollars, and other exchanged for euro dollars?",['InformIntent'],GetLoanInfo,finance
2082,finance_0692,finance_0692_067,Customer,"What is the. Do you, do you know what the exchange rate is offhand?",['InformIntent'],GetExchangeRate,finance
2083,finance_0693,finance_0693_003,Customer,"I'm doing great. Just I I need to order checks, man, and I need to I need to order them fast.",['InformIntent'],OrderCheck,finance
2084,finance_0693,finance_0693_061,Customer,"Thank you so much and and let me ask you. Is your online services, is it the is it the same?",['InformIntent'],OnlineBankingInfo,finance
2085,finance_0694,finance_0694_006,Customer,well I was wondering if you could change my number on my card there.,['InformIntent'],UpdatePhoneNumber,finance
2086,finance_0694,finance_0694_040,Customer,the the auto rate sounds pretty good.,[],GetLoanInfo,finance
2087,finance_0694,finance_0694_044,Customer,yeah go yeah go ahead and sign me up for that.,['InformIntent'],ApplyLoan,finance
2088,finance_0697,finance_0697_003,Customer,"Oh yes ma'am I sure am. This is Yolanda, I'm calling from the Fox and Hounds and I was needing to see if I could check the balance on our real estate loan please.",['InformIntent'],CheckLoanBalance,finance
2089,finance_0697,finance_0697_022,Customer,Yes ma'am absolutely. Actually we just moved from our old building out to our brand new building and oh my gosh it's so beautiful out here I am so excited. I need to change our address if I may?,['InformIntent'],UpdateStreetAddress,finance
2090,finance_0697,finance_0697_026,Customer,Yes ma'am that is correct and could I also go ahead and verify and make sure you have the correct phone number for us? That was changed as well.,['InformIntent'],UpdatePhoneNumber,finance
2091,finance_0698,finance_0698_027,Customer,Oh yeah I I wanted to check my loan balance.,['InformIntent'],CheckLoanBalance,finance
2092,finance_0698,finance_0698_044,Customer,"OK OK, could I also make a payment?",['InformIntent'],PayLoan,finance
2093,finance_0698,finance_0698_063,Customer,"You can send it to my email. That way I have like a, you know, hard copy.",[],RequestEmail,finance
2094,finance_0700,finance_0700_001,Customer,"Yes, I wanna apply for an SBA seven A loan please.",['InformIntent'],ApplyLoan,finance
2095,finance_0701,finance_0701_001,Customer,Hi Mary. I'm wanting to get some information about my debt-to-income ratio. I've I've held accounts with with Intellibank for several years and I was hoping you could help me out with with this number.,['InformIntent'],GetDebtIncomeRatio,finance
2096,finance_0701,finance_0701_003,Customer,Cuz I'm also looking to apply for a loan.,['InformIntent'],ApplyLoan,finance
2097,finance_0701,finance_0701_026,Customer,Yeah. I had my eye on the SBA five oh four.,[],ApplyLoan,finance
2098,finance_0703,finance_0703_028,Customer,"Okay, yeah, that sounds great. I'll see you guys then. Oh wait, what are your regular branch hours?",['InformIntent'],GetBranchHours,finance
2099,finance_0703,finance_0703_030,Customer,"Okay, that sounds good. While I have you on the phone, can you check my account?",['InformIntent'],CheckAccountBalance,finance
2100,finance_0703,finance_0703_040,Customer,"Okay, that sounds about right. Can I check the savings too while I'm at it.",['InformIntent'],CheckAccountBalance,finance
2101,finance_0703,finance_0703_044,Customer,"Okay. And Oh, one last thing. Can you send an email reminder? for that appointment?",['InformIntent'],RequestEmail,finance
2102,finance_0706,finance_0706_001,Customer,Hi my name is Jane Morrell and I need I need to get someone added to my account.,['InformIntent'],AddUserToAccount,finance
2103,finance_0707,finance_0707_001,Customer,"Yes, Jerry, I need to cancel a check.",['InformIntent'],CancelCheck,finance
2104,finance_0709,finance_0709_001,Customer,Hey George. I I'm calling to because I have a Small Business Account with you guys and I'm looking to start a Sorry . I'm looking to start,[],ApplyCreditCard,finance
2105,finance_0709,finance_0709_004,Customer,"Corporate Credit Card with you guys. I had one with my old bank and obviously that's, you know, become obsolete, so that's something that you know, I would be able to get from you guys. Can you help me with that?",['InformIntent'],ApplyCreditCard,finance
2106,finance_0709,finance_0709_038,Customer,"Yeah, real quick I do have to go in about like forty seconds, but I I should have mentioned this earlier. I do wanna apply also for an ABS loan, was it? S. ABS loan I think.",['InformIntent'],ApplyLoan,finance
2107,finance_0713,finance_0713_001,Customer,Yes hi. I'm going out of town this weekend to my high school reunion. Looking forward to it. I'm looking forward to it. and so I would like to schedule a credit card premise so I won't miss. so I won't miss it. Is that possible to do?,['InformIntent'],MakeCreditCardPayment,finance
2108,finance_0714,finance_0714_001,Customer,"yes, I have a bunch of loans and some credit cards with Intellibank. so I was wondering if you could tell me what my income to debt ratio for my business is based off of that stuff.",['InformIntent'],GetDebtIncomeRatio,finance
2109,finance_0715,finance_0715_003,Customer,"Yes, I need to add her as a user of my account. Will, is this something I can do over the phone with you and will this take very long?",['InformIntent'],AddUserToAccount,finance
2110,finance_0716,finance_0716_001,Customer,"Hey. Yeah, I have a business and I need to open a new checking account for it. Can I do that with you guys or are you only personal checking?",['InformIntent'],OpenAccount,finance
2111,finance_0717,finance_0717_007,Customer,"I'm actually calling, I'm with Prospa Pal, and I need to change the PIN number for the access on our account.",['InformIntent'],ChangePin,finance
2112,finance_0717,finance_0717_027,Customer,"Yes ma'am, actually while I have you on the phone would it be possible to go ahead and check the balance on our SBA five oh four loan?",['InformIntent'],CheckLoanBalance,finance
2113,finance_0719,finance_0719_005,Customer,"Right, so I was hoping to look at exchange rates.",['InformIntent'],GetExchangeRate,finance
2114,finance_0720,finance_0720_001,Customer,Hi Malcolm. I am a business customer. And we recently moved and I made a major mistake. I never changed the address on our account. everything's still been going to the old address and it's it's it's it's been rough but it's all my fault so only have myself to blame.,[],UpdateStreetAddress,finance
2115,finance_0721,finance_0721_001,Customer,"Hey Bob, how you doing? my name is Vincent and I'm calling to get a credit report.",['InformIntent'],GetCreditReport,finance
2116,finance_0724,finance_0724_001,Customer,"Oh hello, my name is Sharlen and I was calling to inquire about the current value of a certain stock.",['InformIntent'],GetStockQuote,finance
2117,finance_0724,finance_0724_025,Customer,"Oh yes, I had an inquiry about does that bank offer is it a business plat card or is it I'm not sure about the spelling.",['InformIntent'],GetCreditCardInfo,finance
2118,finance_0725,finance_0725_014,Customer,"Oh, yes, thank you. I would like to change this change this. I I'm constantly receiving paper statements in the mail,",['InformIntent'],ChangeStatementDelivery,finance
2119,finance_0725,finance_0725_015,Customer,And I need to. I would like that to change.,[],ChangeStatementDelivery,finance
2120,finance_0727,finance_0727_001,Customer,Hi I was looking for some help to get a line of credit at the bank.,['InformIntent'],ApplyLoan,finance
2121,finance_0727,finance_0727_037,Customer,Yeah yeah that that was that's great. That will be fantastic for for my advertising. I'm gonna be using that towards getting some new business. Speaking of which I wanted to ask about something else. I wanted to know my debt income ratio.,['InformIntent'],GetDebtIncomeRatio,finance
2122,finance_0730,finance_0730_032,Customer,why don't we go ahead and and and check my my credit card balance see where I'm at owe you,['InformIntent'],CheckAccountBalance,finance
2123,finance_0734,finance_0734_001,Customer,Yes I want to. We relocated from one location to another and I just want to make sure I I receive my statements on time.,['InformIntent'],UpdateStreetAddress,finance
2124,finance_0736,finance_0736_001,Customer,"Hi, Donald. I'm trying to set up some automatic loan payments. Can you help me with that?",['InformIntent'],SetAutoPayment,finance
2125,finance_0736,finance_0736_021,Customer,Can I like access all my information through the online portal?,['InformIntent'],OnlineBankingInfo,finance
2126,finance_0736,finance_0736_024,Customer,No no no I'm just. I'm wondering like if we can do everything over the online portal now like what what does the phone service provide that like I couldn't do online?,['InformIntent'],OnlineBankingInfo,finance
2127,finance_0737,finance_0737_023,Customer,I need my debt income ratio.,['InformIntent'],GetDebtIncomeRatio,finance
2128,finance_0737,finance_0737_047,Customer,Is there a balance I can get?,['InformIntent'],CheckAccountBalance,finance
2129,finance_0738,finance_0738_005,Customer,I am wanting the Consumer Price Index.,['InformIntent'],AskConsumerPriceIndex,finance
2130,finance_0738,finance_0738_023,Customer,"All right, that sounds great. and what type of loans do you offer?",['InformIntent'],GetLoanInfo,finance
2131,finance_0744,finance_0744_072,Customer,"Yeah, yeah so I do have a brand new email address.",[],UpdateEmail,finance
2132,finance_0745,finance_0745_001,Customer,Hi Craig. my name is Melanie Frigard and I was just hoping to get the available balance on my credit card.,['InformIntent'],CheckAccountBalance,finance
2133,finance_0745,finance_0745_016,Customer,"Hey, since we're talking about my credit. Do you see what other cards again apply for.",['InformIntent'],GetCreditCardInfo,finance
2134,finance_0745,finance_0745_019,Customer,Can I open two of those?,['InformIntent'],ApplyCreditCard,finance
2135,finance_0746,finance_0746_001,Customer,"Hey, how you doing Jerry? I was gonna stop by but I didn't really have time to stop by. I'm trying to just run out. So much going on. I just got so busy but I wanted to check on my checking what's the balance on my checking account?",['InformIntent'],CheckAccountBalance,finance
2136,finance_0746,finance_0746_017,Customer,"Yes OK, and what's available when you get to. My other question what's available on my gold card?",['InformIntent'],CheckAccountBalance,finance
2137,finance_0747,finance_0747_010,Customer,"yeah, I think I think so. I think that, I think that it would be better to go paperless. I mean, what do you think? I mean just basically just just putting my account statements in the recycling bin, right? So",[],ChangeStatementDelivery,finance
2138,finance_0748,finance_0748_005,Customer,I really need to open a savings account. Start saving some money could you talk to me about some of this?,['InformIntent'],OpenAccount,finance
2139,finance_0749,finance_0749_019,Customer,Account balance for for for this cycle.,[],CheckAccountBalance,finance
2140,finance_0750,finance_0750_029,Customer,Can you tell me what the maximum credit line would be?,['InformIntent'],GetCreditCardInfo,finance
2141,finance_0755,finance_0755_001,Customer,"yeah. My name is Ian, and I need to do a transfer from one of my business accounts to another one of my business accounts.",['InformIntent'],MakeTransfer,finance
2142,finance_0756,finance_0756_003,Customer,doing good just a little little say aloof might be the word that the kids use today. trying to figure out you know I'm not too good with this whole like online world and I'm not too sure about it and I don't really trust it and I'm just wondering like what is my loan balance? I've been trying figure out how to get my my loan balance on my business loan and I just I I don't know how to do it.,['InformIntent'],CheckLoanBalance,finance
2143,finance_0756,finance_0756_049,Customer,OK well let let me ask you this would I be able to update a phone number by chance cuz I I also need to that. I bother you to do that or wait and do it online or?,['InformIntent'],UpdatePhoneNumber,finance
2144,finance_0757,finance_0757_001,Customer,"Good morning, good morning Danny. the reason for my call is I just wanted to get in touch with someone and I wanted to verify what my net income is.",['InformIntent'],NetIncome,finance
2145,finance_0757,finance_0757_034,Customer,"Yeah, and so, I've, I've had that for a few years. I really like it, I, I, I love having this account with you. And so now wait, I'm thinking, I maybe want to get a real estate loan from, from you. So, would I be able to qualify for that? And.",['InformIntent'],ApplyLoan,finance
2146,finance_0757,finance_0757_058,Customer,"Perfect, yeah, I, I'll do that immediately. And, can you send like me an email with all this information?",['InformIntent'],RequestEmail,finance
2147,finance_0758,finance_0758_001,Customer,"Hello Maxwell. I am just kinda like scattered and running around here in the middle of a bunch of things. Got a bunch of meetings and I just heard about a property that's gonna be up for sale that I'm interested in getting, but I just don't know if I can afford it right now, and I'm like kinda weighing my options and also seeing what's out there as far as any kind of loans. might have to get another credit card. it's just kinda like a real transition period for my business and I just heard about this opportunity and I don't wanna let it slip away. I also don't know if the timing's right, so I'm just like calling all the places I'm dealing with as far as my money and my financial advice and everything and just seeing if there's any way that I can make this happen. So you know, just seeing if you could help me today.",['InformIntent'],GetLoanInfo,finance
2148,finance_0759,finance_0759_001,Customer,"Hi Jerry. I'd like to, to apply for a SBA seventy loan.",['InformIntent'],ApplyLoan,finance
2149,finance_0760,finance_0760_008,Customer,"well, just wanted to get the consumer price index on cars right now. I'm looking to buy a new car.",['InformIntent'],AskConsumerPriceIndex,finance
2150,finance_0760,finance_0760_037,Customer,Could you So tell me about these car loans.,['InformIntent'],GetLoanInfo,finance
2151,finance_0760,finance_0760_067,Customer,Am I eligible for the Platinum Card?,['InformIntent'],GetCreditCardInfo,finance
2152,finance_0761,finance_0761_007,Customer,OK yeah I think I wanna open a savings account then.,['InformIntent'],OpenAccount,finance
2153,finance_0762,finance_0762_016,Customer,"Nah it's fine, just man I'm still on the novacane so a little bit, a little bit out there. I, I just remembered actually I wanted to also update my phone number with Intellibank if I can?",['InformIntent'],UpdatePhoneNumber,finance
2154,finance_0763,finance_0763_019,Customer,"Yes, so because I also wanna get the SBA five oh four business loan, is that what we're doing?",['InformIntent'],ApplyLoan,finance
2155,finance_0766,finance_0766_001,Customer,"Yes, I want to change my email address.",['InformIntent'],UpdateEmail,finance
2156,finance_0766,finance_0766_039,Customer,"Yes, I do have something else. can you tell me what my intelligence savings account balance is?",['InformIntent'],CheckAccountBalance,finance
2157,finance_0775,finance_0775_001,Customer,yes. I have been trying to reach you guys all day. I have a problem here with my business transaction. I think it already went through. but never mind now. I ran out of checks and I'm trying to figure out how to get more. Are you able to help me with that problem?,['InformIntent'],OrderCheck,finance
2158,finance_0776,finance_0776_022,Customer,I wanna change the statement of delivery.,['InformIntent'],ChangeStatementDelivery,finance
2159,finance_0776,finance_0776_026,Customer,and I also wanna get my credit card balance.,['InformIntent'],CheckAccountBalance,finance
2160,finance_0777,finance_0777_009,Customer,Well today I have a couple of things I need. I need my credit card balance.,['InformIntent'],CheckAccountBalance,finance
2161,finance_0777,finance_0777_011,Customer,And I need to open up a corporate business card account?,['InformIntent'],ApplyCreditCard,finance
2162,finance_0779,finance_0779_003,Customer,"Excellent, thank you, thank you. we had a cheque sent out, from our Complete Service checking account and it looks like we kind of sent that to the wrong address.",['InformIntent'],CancelCheck,finance
2163,finance_0780,finance_0780_001,Customer,"Hi, Donald. just. Just to have to close that account, sorry to say.",[],CloseAccount,finance
2164,finance_0788,finance_0788_004,Customer,"Oh, OK. yeah. I I need to transfer money from my checking to my savings please.",['InformIntent'],MakeTransfer,finance
2165,finance_0788,finance_0788_045,Customer,And then can you tell me. Cuz I called yesterday and we got cut off like right before we finished. Can you tell me was there three hundred dollars that went into the savings account yesterday?,['InformIntent'],GetTransactions,finance
2166,finance_0791,finance_0791_001,Customer,Hi I need to cancel a cheque please.,['InformIntent'],CancelCheck,finance
2167,finance_0792,finance_0792_001,Customer,Hi David my name's Blake and I'm calling to check my account balance.,['InformIntent'],CheckAccountBalance,finance
2168,finance_0792,finance_0792_036,Customer,"Forty-four cent. Ooh. Where would I be without that forty-four cent. Well thank you so much. I appreciate it. also, while you have it pulled up, could you tell me if I had any withdrawals for more than three hundred in the last two weeks?",[],GetTransactions,finance
2169,finance_0792,finance_0792_048,Customer,hmm interesting. OK. . Thank you so much. Would you be able to email me the screenshot or something like that cuz I still can't get in my account on the app.,['InformIntent'],RequestEmail,finance
2170,finance_0794,finance_0794_001,Customer,Hi yeah I need to set up an appointment with one of your Inteller bank people.,['InformIntent'],ScheduleAppointment,finance
2171,finance_0795,finance_0795_001,Customer,"Verna, I'm wanting to open an SBA seven A loan.",['InformIntent'],ApplyLoan,finance
2172,finance_0796,finance_0796_001,Customer,"Yes so, I need to check and see how much I have to left to pay on my loan if I can.",['InformIntent'],CheckLoanBalance,finance
2173,finance_0796,finance_0796_020,Customer,"No, I don't think so, but could you tell me the available balance on my credit card?",['InformIntent'],CheckAccountBalance,finance
2174,finance_0798,finance_0798_005,Customer,Oh I think it should be an easy fix. I need to update my email address on my banking business account.,['InformIntent'],UpdateEmail,finance
2175,finance_0798,finance_0798_021,Customer,change my email I'm wondering what what type of loan options are available as a small business owner here from your bank?,['InformIntent'],GetLoanInfo,finance
2176,finance_0799,finance_0799_005,Customer,Yeah my credit limit would be great.,[],CheckAccountBalance,finance
2177,finance_0800,finance_0800_008,Customer,"And I wanna look at it the exchange rates between Europe I don't even care where I go in Europe, to tell you the truth. It's all of Europe right? So, Euro or Russia.",[],GetExchangeRate,finance
2178,finance_0805,finance_0805_001,Customer,"Yeah. I am looking to send my parents some money. And I was wondering what the fastest easiest, most efficient way to do that would be. And they don't have an account with Intellibank. Or Intelligent Bank. I always forget your name. I'm sorry.",['InformIntent'],MakeTransfer,finance
2179,finance_0809,finance_0809_003,Customer,"Hi, yeah, I was looking to transfer a balance from my checking account to savings.",['InformIntent'],MakeTransfer,finance
2180,finance_0810,finance_0810_005,Customer,"Yes. So the reason for my call is because. So I have a checking and a savings account I've also gotten an auto loan in the past. I had a. I had a Gold Card and then I I canceled the Gold Card cuz I just wasn't using it that much. But I'd actually like to reopen the Gold Card because I'm, you know, with my business I'm starting to starting to get a lot more weekly purchases and I think it could beneficial if I was doing this with the Gold Card so. I'm doing the application online and it's asking me for my net my net income and I don't have the handy. Could you help me verify what my net income is?",['InformIntent'],NetIncome,finance
2181,finance_0810,finance_0810_049,Customer,"Yes. That that makes. Yeah. That that matches my my documents. OK. All right. So with that net income could I just you know, get the Gold Card going. All right. You know what. You think I could qualify for a Platinum Card?",['InformIntent'],GetCreditCardInfo,finance
2182,finance_0812,finance_0812_017,Customer,Mm I I would love to get a line of credit.,['InformIntent'],ApplyLoan,finance
2183,finance_0813,finance_0813_036,Customer,"And I wanna get some we're visiting some family. my wife is is from Spain we're visiting her family and I just wanted to I wanted to see what the transfer was, in terms of the currency. what the currency rate is, the exchange rate. Pardon me.",['InformIntent'],GetExchangeRate,finance
2184,finance_0813,finance_0813_041,Customer,I would love to transfer some money over to that account. And I just want to see what number it lands on.,['InformIntent'],MakeTransfer,finance
2185,finance_0816,finance_0816_001,Customer,"Yes, I'm calling to get the liquidity ratio for my business account with you guys.",['InformIntent'],AskLiquidityRatio,finance
2186,finance_0817,finance_0817_001,Customer,Hi Jason my name's Coll Lambach I'm looking that I go ahead and set up some automatic billing. I have my account number here. It's one seven two nine two four. I also got my social last four digits is gonna be four eight two nine and I also have my birth date it's ten twenty-two eighty and then I got whatever else you need as far as my personal information goes.,['InformIntent'],SetAutoPayment,finance
2187,finance_0821,finance_0821_002,Customer,"Hey, Georgeo. I'm looking to move some money to a another person, I'm not exactly sure how to do it. They don't like Paypal, they're not really interested in in taking, taking like paper checks cash, they're they're a little particular so how do I do that? Just kind of, I'm guessing bank to bank?",['InformIntent'],MakeTransfer,finance
2188,finance_0823,finance_0823_001,Customer,Yes so I've accidentally left my card in the pocket of my jacket and then I threw it in the dryer and I'm quite certain that it's melted.,['InformIntent'],RequestNewCard,finance
2189,finance_0823,finance_0823_043,Customer,Actually I can I do that. I I've I always have trouble remembering the one that was given to me on the last card so can I put the new pin on this one?,['InformIntent'],ChangePin,finance
2190,finance_0824,finance_0824_015,Customer,"Yeah, can you tell me more about it. What what is a secured loan? What is that?",['InformIntent'],GetLoanInfo,finance
2191,finance_0825,finance_0825_005,Customer,Yeah I just don't like this winter weather. anyway I I was calling Renee to see if I could get a report on my investments.,['InformIntent'],GetInvestmentReport,finance
2192,finance_0825,finance_0825_040,Customer,Oh so if I have online banking I can look up these reports online?,['InformIntent'],OnlineBankingInfo,finance
2193,finance_0826,finance_0826_028,Customer,Well I was wondering about my card balance due?,['InformIntent'],CheckAccountBalance,finance
2194,finance_0826,finance_0826_046,Customer,Upgrade me?,[],ApplyCreditCard,finance
2195,finance_0827,finance_0827_001,Customer,I need to open a business total checking account.,['InformIntent'],OpenAccount,finance
2196,finance_0830,finance_0830_001,Customer,"Hi Boris. I am a member of the bank and I would like to add a another user to my business account, if that's at all possible.",['InformIntent'],AddUserToAccount,finance
2197,finance_0833,finance_0833_040,Customer,Well that's actually cool is actually let me ask you this is you know paying online faster than actually you know getting things mailed out or?,['InformIntent'],OnlineBankingInfo,finance
2198,finance_0834,finance_0834_008,Customer,I need to check the balance on my credit card please.,['InformIntent'],CheckAccountBalance,finance
2199,finance_0834,finance_0834_067,Customer,OK and I just would like to close this account if if and have another one mailed to me please?,['InformIntent'],RequestNewCard,finance
2200,finance_0835,finance_0835_001,Customer,Hi Frances. I'm Travis and I'm trying to shut down one of my accounts.,['InformIntent'],CloseAccount,finance
2201,finance_0837,finance_0837_001,Customer,Hello Celeste. I am calling to check my account balance.,['InformIntent'],CheckAccountBalance,finance
2202,finance_0837,finance_0837_078,Customer,"actually, yes. I would like to know about the bank business black card.",['InformIntent'],GetCreditCardInfo,finance
2203,finance_0839,finance_0839_001,Customer,"Hi, how you doing? I was wondering if I can start a business account with your bank?",['InformIntent'],OpenAccount,finance
2204,finance_0841,finance_0841_001,Customer,"Hey Arnold, I was just hoping to schedule a loan with you guys. I think I can do that online but I'm just away from a computer right now. I thought I could just call in and take care of that instead. over the phone.",['InformIntent'],PayLoan,finance
2205,finance_0842,finance_0842_001,Customer,yes I'm calling to set up an automatic loan payment. can you help me with that please?,['InformIntent'],SetAutoPayment,finance
2206,finance_0843,finance_0843_001,Customer,"Hi Mary Jo, hi yeah OK so, can you get me started with your SPC loan?",['InformIntent'],ApplyLoan,finance
2207,finance_0845,finance_0845_023,Customer,Yeah and do you guys offer a business plus card or .,['InformIntent'],GetCreditCardInfo,finance
2208,finance_0849,finance_0849_003,Customer,yeah I need to update my street address on all my both my accounts.,['InformIntent'],UpdateStreetAddress,finance
2209,finance_0849,finance_0849_046,Customer,OK and if you don't mind me asking what's my balance on my savings?,['InformIntent'],CheckAccountBalance,finance
2210,finance_0850,finance_0850_001,Customer,Hello my name is Danny Williams and I was calling in regards to paying off my credit card.,['InformIntent'],MakeCreditCardPayment,finance
2211,finance_0850,finance_0850_026,Customer,balance again?,['InformIntent'],CheckAccountBalance,finance
2212,finance_0850,finance_0850_050,Customer,Can you set up the auto pay don't have to worry about it.,['InformIntent'],SetAutoPayment,finance
2213,finance_0851,finance_0851_001,Customer,"Hi Lawrence, I need to get the balance on my business account I have, it's commercial account.",['InformIntent'],CheckAccountBalance,finance
2214,finance_0851,finance_0851_016,Customer,"OK thanks. Actually now that I have you, I have these account numbers up. Can you check the balance of another account for me?",['InformIntent'],CheckAccountBalance,finance
2215,finance_0851,finance_0851_022,Customer,yeah actually I'd like to update my email address If I could.,['InformIntent'],UpdateEmail,finance
2216,finance_0852,finance_0852_001,Customer,Hi Jerry what is the what is ten thousand dollars to the pound?,['InformIntent'],GetExchangeRate,finance
2217,finance_0853,finance_0853_003,Customer,"I'm doing good. I'm doing really good. I'm actually a small business owner here in Nashville. I have a little a clothing boutique, and yeah I'm trying to you know, I'm I'm still I mean I'm sure some people might consider me still a baby, even though I'm in my thirties but I have you know I'm really trying to get the grasp more and more on the financials, and you know, the business end of the business. The the the the the dollars and cents, the money, the numbers, and stuff like that. I wanted to see if I could maybe you can help me get this number, or point me in a direction of what best way to get it. But I was looking to get the consumer price index number for the clothing.",['InformIntent'],AskConsumerPriceIndex,finance
2218,finance_0854,finance_0854_010,Customer,I guess mainly like what can I change with it?,['InformIntent'],ChangePin,finance
2219,finance_0857,finance_0857_001,Customer,Hey Don sorry to say this but I'd like to close my account.,['InformIntent'],CloseAccount,finance
2220,finance_0858,finance_0858_001,Customer,"Yes, Jerry. I called earlier to check the balance on my intelligence account. But I also wanted to get the debt to income ratio. Can you help me?",['InformIntent'],GetDebtIncomeRatio,finance
2221,finance_0858,finance_0858_021,Customer,"You know, and I I also would like to get the balance for my checking account.",['InformIntent'],CheckAccountBalance,finance
2222,finance_0860,finance_0860_041,Customer,"can you tell me about some of the other. Like if I'm going to be traveling, I'd need a traveler's card, right?",['InformIntent'],GetCreditCardInfo,finance
2223,finance_0861,finance_0861_011,Customer,"Order checks. Yeah, yeah, yeah. That, I didn't even, I didn't even know that was even possible still so I",[],OrderCheck,finance
2224,finance_0863,finance_0863_001,Customer,yes I was wondering if you offer term loans?,['InformIntent'],GetLoanInfo,finance
2225,finance_0863,finance_0863_005,Customer,"OK Yeah, my my business is doing pretty good so I want I need some more inventory and let's just apply for one now, if you can?",['InformIntent'],ApplyLoan,finance
2226,finance_0864,finance_0864_014,Customer,So I'm hoping to talk about A few things. But mainly I'm calling about a real estate loan.,['InformIntent'],ApplyLoan,finance
2227,finance_0864,finance_0864_102,Customer,So I was getting started with some different banking.,[],OpenAccount,finance
2228,finance_0867,finance_0867_001,Customer,"Hi, Jerry. I want to close my savings account.",['InformIntent'],CloseAccount,finance
2229,finance_0867,finance_0867_017,Customer,"Yes sir, I want to close it. I'm not not happy with the what, the interest, it's not gained. It's been a while and the money ain't move. So I just wanted to close that and transfer it to the checking.",['InformIntent'],MakeTransfer,finance
2230,finance_0868,finance_0868_001,Customer,Hi. My name is Jane Morrell. And I'm calling for a secured loan. I dunno if this is a secured line real estate or whatever. I'm just confused. So can you please help me?,['InformIntent'],ApplyLoan,finance
2231,finance_0868,finance_0868_063,Customer,No. Can you please break that down more?,['InformIntent'],GetLoanInfo,finance
2232,finance_0869,finance_0869_001,Customer,"Yes, I want to set up automatic billing, please.",['InformIntent'],SetAutoPayment,finance
2233,finance_0872,finance_0872_001,Customer,Yes so I was wondering how I was. How I go about setting up automatic payments for my SBA five oh four loan.,['InformIntent'],SetAutoPayment,finance
2234,finance_0873,finance_0873_001,Customer,"hi, Joseph. I am looking to transfer money from my savings into my checking. Is that something you can help me with today?",['InformIntent'],MakeTransfer,finance
2235,finance_0873,finance_0873_014,Customer,"Yeah, I was calling to transfer money from my savings into my checking. but before I do that I'm going to need the balance of both of those. Both the checking and the the intel savings.",['InformIntent'],CheckAccountBalance,finance
2236,finance_0875,finance_0875_001,Customer,"yes, I'm wanting to check my available balance on my platinum credit card.",['InformIntent'],CheckAccountBalance,finance
2237,finance_0875,finance_0875_019,Customer,OK. can you tell me what is involved in setting up the online banking?,['InformIntent'],OnlineBankingInfo,finance
2238,finance_0876,finance_0876_005,Customer,OK so I'm I'm looking to to get an SBA loan.,['InformIntent'],ApplyLoan,finance
2239,finance_0877,finance_0877_001,Customer,Hi Charles I guess I need to sort of move some money around. Does that does that make sense?,['InformIntent'],MakeTransfer,finance
2240,finance_0878,finance_0878_005,Customer,"OK, yes I am calling to get some information on my debt to income ratio for my business.",['InformIntent'],GetDebtIncomeRatio,finance
2241,finance_0880,finance_0880_005,Customer,"Yeah it's been going great. I mean it's increased business by at least I think ten percent. But if I can get a statement on that, that would be great.",['InformIntent'],GetBankStatement,finance
2242,finance_0881,finance_0881_001,Customer,"Hiya Jerry, what is ten thousand dollars to the pound, to change to the pound? What's the rate on that?",['InformIntent'],GetExchangeRate,finance
2243,finance_0881,finance_0881_007,Customer,"Oh, Ray's Construction Company. Ray's Construction Company. And also give me a balance on my complete account.",['InformIntent'],CheckAccountBalance,finance
2244,finance_0881,finance_0881_027,Customer,"Well also I'd like to change my address, street address. Could you help me with that?",['InformIntent'],UpdateStreetAddress,finance
2245,finance_0882,finance_0882_008,Customer,"OK. All right, so can I apply through you?",['InformIntent'],ApplyLoan,finance
2246,finance_0884,finance_0884_051,Customer,How about the gold?,[],ApplyCreditCard,finance
2247,finance_0885,finance_0885_042,Customer,"OK. So I just want to go ahead and schedule a payment for my credit card. my my husband, or should I say, ex-husband. we're getting a divorce and I just wanna settle all of my things before we get into the legal aspects of that.",['InformIntent'],MakeCreditCardPayment,finance
2248,finance_0885,finance_0885_048,Customer,What's my balance?,['InformIntent'],CheckAccountBalance,finance
2249,finance_0887,finance_0887_003,Customer,"Yes ma'am I sure am, thank you. I'm calling because I do need to update some of my personal information on my account.",['InformIntent'],UpdateEmail,finance
2250,finance_0887,finance_0887_021,Customer,yeah actually let's see. While I have you on the phone would it be possible for me to go ahead and check the balance on our real estate loan?,['InformIntent'],CheckLoanBalance,finance
2251,finance_0887,finance_0887_030,Customer,"OK thank you. And also, I'm sorry, one more thing We also have the Intellibank business silver card. Could I check the available balance for that?",['InformIntent'],CheckAccountBalance,finance
2252,finance_0889,finance_0889_001,Customer,Hi Daniel. I'd like to check my account balance if I could for one of my business accounts. Actually the my business checking account.,['InformIntent'],CheckAccountBalance,finance
2253,finance_0891,finance_0891_004,Customer,I actually am the owner at Denise's Timepieces and we got a beautiful huge order for some of our timepieces but unfortunately I don't have some of the supplies so I'm having to rush order them from overseas and well I guess what I need to do is wire them the payment for those so I can get my supplies in as soon as possible.,['InformIntent'],MakeTransfer,finance
2254,finance_0891,finance_0891_044,Customer,"yeah actually, I have one more transfer to do.",[],MakeTransfer,finance
2255,finance_0893,finance_0893_002,Customer,"hi Brian, I'm Joe and I'm just looking at talk about a loan.",['InformIntent'],GetLoanInfo,finance
2256,finance_0896,finance_0896_002,Customer,"And, the other one's just for deposits and every day expenses. So, I guess and I'm needing close the account that we use our payroll from.",['InformIntent'],CloseAccount,finance
2257,finance_0901,finance_0901_019,Customer,OK. I just need to transfer money from my savings to my checking please.,['InformIntent'],MakeTransfer,finance
2258,finance_0902,finance_0902_023,Customer,What what exactly is a form I need to fill out or what what type of documentation do I do I need?,['InformIntent'],GetLoanInfo,finance
2259,finance_0903,finance_0903_005,Customer,I just need to make what seems like a simple internal transfer.,['InformIntent'],MakeTransfer,finance
2260,finance_0903,finance_0903_058,Customer,"Well, yeah actually. I was thinking about opening another account for another small business that I own.",[],OpenAccount,finance
2261,finance_0904,finance_0904_001,Customer,Hi. This is Peter Davis and I have a problem with one of my employees and I think he has a code that I need when I call you so I want to change that code.,['InformIntent'],ChangePin,finance
2262,finance_0904,finance_0904_047,Customer,I only want some information by email about the traveler's card.,['InformIntent'],GetCreditCardInfo,finance
2263,finance_0905,finance_0905_001,Customer,Yes. I'm to borrow some money for business related expenses but I'm not really sure what I need to do.,['InformIntent'],ApplyLoan,finance
2264,finance_0905,finance_0905_013,Customer,"I mean can you kind of explain the SBA seven A loan to me, please, so so I can be sure it's a fit.",['InformIntent'],GetLoanInfo,finance
2265,finance_0906,finance_0906_001,Customer,Yes. I believe I need to apply for an SBA five oh four loan.,['InformIntent'],ApplyLoan,finance
2266,finance_0906,finance_0906_007,Customer,"Yes, I do. I have a checking account with you. can you tell me a little bit about that kind of loan?",['InformIntent'],GetLoanInfo,finance
2267,finance_0907,finance_0907_003,Customer,Hi. I need to change my statement delivery method if that's available.,['InformIntent'],ChangeStatementDelivery,finance
2268,finance_0908,finance_0908_001,Customer,Hi. I need to cancel stop payment on a check that I wrote.,['InformIntent'],CancelCheck,finance
2269,finance_0908,finance_0908_057,Customer,"yes. I usually do this online, but since I have you on the phone could I actually get another book of checks sent?",['InformIntent'],OrderCheck,finance
2270,finance_0911,finance_0911_005,Customer,"I'm doing I'm doing all right. What First of, just curious, what is my current account balance, my checking account?",['InformIntent'],CheckAccountBalance,finance
2271,finance_0912,finance_0912_005,Customer,"Well my business, this past year, has grown exponentially. It's been great, and I'm thinking I'm gonna take it to the next level and expand more. But in order to do that I need better equipment for. To provide a better service. Things like that. So I need a loan.",['InformIntent'],ApplyLoan,finance
2272,finance_0912,finance_0912_007,Customer,I need an SPA seven A loan.,[],ApplyLoan,finance
2273,finance_0913,finance_0913_001,Customer,"Good morning Gianna, oh, my wife keep pestering me about getting her some stocks, and I tell her that I am but haven't found the time, so I'm calling because I need to get some quotes, some quotes on some stocks, I'm interested in purchasing and I would like to know the current value of a few that I have already purchased please.",[],GetStockQuote,finance
2274,finance_0914,finance_0914_019,Customer,"Yeah, I just need to update my email address, I just changed it.",['InformIntent'],UpdateEmail,finance
2275,finance_0914,finance_0914_037,Customer,"Yeah, I heard a I'm looking for a new credit card. and I heard you guys might have like, like a double cash blue card, or something, just like a really good cash back card. I hear it's one of the best in the industry. I think it's called double cash blue card. Double cash, yeah. I don't know.",['InformIntent'],GetCreditCardInfo,finance
2276,finance_0914,finance_0914_055,Customer,"All right, I'm gonna do that.",[],ApplyCreditCard,finance
2277,finance_0917,finance_0917_003,Customer,"It's going great. I'm actually looking to expand my business. so, I actually need a to apply for a loan. Is that something I can do with you, over the phone right now?",['InformIntent'],ApplyLoan,finance
2278,finance_0917,finance_0917_005,Customer,I'm looking to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
2279,finance_0919,finance_0919_003,Customer,"I'm doing good. I wanted to talk to you about I'm guessing it's called a secure loan. I wanted to apply for a secure loan. you see, I'm a a customer of of your bank and I have a I have a cleaning business. And things have been going pretty good and but I know it can go better if I have more you know staff, more outlets. so I wanted to take out like I said a like a secure loan and get a couple more vehicles to expand my staff, to pick up more business, to make more money.",['InformIntent'],ApplyLoan,finance
2280,finance_0922,finance_0922_025,Customer,"Yeah, just six thousand dollars I get paid more than that. Jesus. Yeah, what, what do I have on my credit card then?",['InformIntent'],CheckAccountBalance,finance
2281,finance_0923,finance_0923_001,Customer,"Vanessa, there was something that I got in the mail that was talking about SBA loans. SBA, seven eight, and I was just wanting to see if I could get some information on that. Might wanna expand the business a little bit so what we can do.",['InformIntent'],ApplyLoan,finance
2282,finance_0924,finance_0924_002,Customer,I need to make an internal transfer.,['InformIntent'],MakeTransfer,finance
2283,finance_0928,finance_0928_001,Customer,"Hey Charles, good to speak to you. Thank you for your time today. yeah, I just, I kinda just need to check my credit card balance right now. Got a lot of, lot of payments come through one of the kids broke their arm while they were playing and so we have the the medical bills coming up when she broke her arm she also cut through the the I guess what you wanna call those little bouncy castles? Cuz of and now that he, she cut her arm, cut that, it's it's got a whole issue now cuz now we have to reimburse the bouncy castle people for that cost, which is just wild to me when my child is the one that got hurt and they're telling me that who cares if your child got hurt? These people are really callous. It's upsetting that in, in the day they said I signed my name to a waiver, and so they have no liability to it, and now they're charging me for the costs of this, this bouncy castle that's coming in roughly, I guess, twelve hundred dollars on top of medical bills. So I've a crying daughter, an upset wife a son that's telling me that I've ruined his birthday with this bouncy castle, and why does she get all the attention just because she broke her arm? it's it's, it's a lot. if anything you can do with it, just like help me have an understanding, this would add a little bit of peace of mind to my, to my week.",['InformIntent'],CheckAccountBalance,finance
2284,finance_0929,finance_0929_001,Customer,"Oh hello Judas. Oh, I I just need some information about my credit card balance that's due.",['InformIntent'],CheckAccountBalance,finance
2285,finance_0929,finance_0929_037,Customer,Yes. I actually. I would like to open another account if that's available.,['InformIntent'],OpenAccount,finance
2286,finance_0929,finance_0929_041,Customer,Check the balance.,['InformIntent'],CheckAccountBalance,finance
2287,finance_0931,finance_0931_005,Customer,the reason I'm calling today is because I was wanting to get some information about your SBA loans. The five oh four.,['InformIntent'],GetLoanInfo,finance
2288,finance_0931,finance_0931_013,Customer,"OK, well there, there has been a a property I've had my eye on. So this might be a a good option to do that. Intellibank has been real good to us, so we've we will look and see what we can do. So, what's the process that we need to do to, to get started?",['InformIntent'],ApplyLoan,finance
2289,finance_0931,finance_0931_077,Customer,What is the exchange rate?,['InformIntent'],GetExchangeRate,finance
2290,finance_0932,finance_0932_010,Customer,"Oh, Great. Yeah I just basically I want to I want to know about the traveler card.",['InformIntent'],GetCreditCardInfo,finance
2291,finance_0932,finance_0932_048,Customer,"Well first of all, what's the exchange rate for the yen?",['InformIntent'],GetExchangeRate,finance
2292,finance_0933,finance_0933_007,Customer,"OK, so I I I would like to apply for a corporate credit card.",['InformIntent'],ApplyCreditCard,finance
2293,finance_0934,finance_0934_009,Customer,I need to update my address.,['InformIntent'],UpdateStreetAddress,finance
2294,finance_0935,finance_0935_001,Customer,Hi. Well I was I'd just like to see what my debt income ratio might be. See I'm I'm getting kinda nervous because the cost on the overhead has been you know it's just been kinda getting me worried. I've had to take out a a loan as you know just to help pay for some of the staff and I'm thinking maybe it's kinda going overboard in terms of what I I could pay later so I just yeah. I'm I'm just looking to double check everything and just seeing you know if I could easily make that up which I think I can. Don't get me wrong. I don't know why I'm telling you this but anyway.,['InformIntent'],GetDebtIncomeRatio,finance
2295,finance_0936,finance_0936_001,Customer,I'd like to change the phone number on my business account.,['InformIntent'],UpdatePhoneNumber,finance
2296,finance_0937,finance_0937_001,Customer,"How you doing Jerry? I was I was going to stop by the branch, there's one not far from me, but somethings got home and call and I want to open up a savings account. Could you tell me how that work?",['InformIntent'],OpenAccount,finance
2297,finance_0938,finance_0938_001,Customer,"OK Jarvis, you're the fifth person I've spoken to. I've been redirected so many times. Please tell me you're the the the guy I'm supposed to talk to. I I just need some money. You guys are my bank, I've had account for you guys for a while. I need like a loan or something. and it's just please tell me you have the answers for me. Don't redirect me to anybody else. Or at least direct me to the person that I'm actually supposed to talk to. Are you able to help me with like a loan or something?",['InformIntent'],ApplyLoan,finance
2298,finance_0941,finance_0941_005,Customer,yeah. I I'm I'm looking for information on my debt income ratio. I have a couple accounts with you guys.,['InformIntent'],GetDebtIncomeRatio,finance
2299,finance_0941,finance_0941_067,Customer,Wonderful. I would love that. Yeah. Great. That's beautiful. So let me think about this for a second. I think I'm good. think I do wanna decide I do wanna do it. I do I wanna I wanna get another loan.,['InformIntent'],ApplyLoan,finance
2300,finance_0942,finance_0942_001,Customer,Hi Ronald. I I received a letter in the mail. Saying that I was I was able to possibly apply for and receive a corporate credit card.,[],ApplyCreditCard,finance
2301,finance_0946,finance_0946_001,Customer,"Hey Scottie, I was hoping to get some get some financial info for you. My wife and I have been looking into refinance our home and we're also looking into our our car leases, which I don't think that's relevant but, we've been into that too. so we just been kinda taking stock of things and I wanted to confirm I think the yield is what it's called, of of an investment I have.",[],GetTreasuryBondYield,finance
2302,finance_0952,finance_0952_001,Customer,"Hi, I need to inquire about applying for a real estate loan, please.",['InformIntent'],ApplyLoan,finance
2303,finance_0953,finance_0953_001,Customer,"hi yeah, I need a I want to apply for a loan your SBA five oh four loan.",['InformIntent'],ApplyLoan,finance
2304,finance_0955,finance_0955_107,Customer,Can you actually send me a an an update or like a confirmation?,['InformIntent'],RequestEmail,finance
2305,finance_0955,finance_0955_110,Customer,"Comes through and then I can just pop it up on my on my online banking as well. Actually do you? I don't have my online banking, I I need to set that up. Is that something I can?",['InformIntent'],OnlineBankingInfo,finance
2306,finance_0957,finance_0957_005,Customer,I can't figure out how to update my phone number. I got a new phone number.,['InformIntent'],UpdatePhoneNumber,finance
2307,finance_0958,finance_0958_012,Customer,I have another card I would like also to know the balance of.,['InformIntent'],CheckAccountBalance,finance
2308,finance_0958,finance_0958_041,Customer,OK. That sounds good. while we're on the phone do you think you could just describe to me what some other options are for my interest?,['InformIntent'],GetCreditCardInfo,finance
2309,finance_0958,finance_0958_069,Customer,I heard that there's an app available that I could download. can you tell me how to access that?,['InformIntent'],OnlineBankingInfo,finance
2310,finance_0961,finance_0961_012,Customer,"So I got a I I did get a notice in the mail from Intellibank. about some different loan programmes and I was you know like I said I'm a customer of your bank, I have a business and I have a flower shop and I was thinking about adding a couple more delivery vehicles to our fleet and I thought this might be a good way to do it. so I was wondering if you can like maybe talk to me about this and figure out what the best options are for me.",['InformIntent'],GetLoanInfo,finance
2311,finance_0964,finance_0964_039,Customer,Yeah. I I'm I'm looking to get the more than anything the quick liquidity ratio.,['InformIntent'],AskLiquidityRatio,finance
2312,finance_0965,finance_0965_001,Customer,"Yes, I'm trying to find out what I owe for my credit card.",['InformIntent'],CheckAccountBalance,finance
2313,finance_0967,finance_0967_015,Customer,I need to do a wire transfer,['InformIntent'],MakeTransfer,finance
2314,finance_0968,finance_0968_020,Customer,"I just needed a OK, so I got I just got I need my phone number updated. or at least can you tell me, I think I need it updated. Can you tell me what I have on file right now?",['InformIntent'],UpdatePhoneNumber,finance
2315,finance_0968,finance_0968_028,Customer,"Cool. Thank you. Yeah and can I just ask you a question? about OK, so you're perfectly nice John. I just I'm not a big phone guy. You know I just hate just waiting and waiting for the phone. It seems like there was always like a wait. I like to always So there's a way I can just do everything online like, I just, I don't want to call you guys anymore. is there something that about setting up like online banking or like I don't know like what kind of information can you give me on something like that?",['InformIntent'],OnlineBankingInfo,finance
2316,finance_0968,finance_0968_034,Customer,"Oh, nice. OK, cool. So, I'll get the app and then yeah if if I could just like go green go paperless with you guys yeah that would be great Mhm.",[],ChangeStatementDelivery,finance
2317,finance_0969,finance_0969_041,Customer,"Yeah, I saw a letter in the mail talking about something called the IntelliBusiness Silver card. Could you tell me a little bit about that?",['InformIntent'],GetCreditCardInfo,finance
2318,finance_0970,finance_0970_003,Customer,Yeah. Mhm. looking about maybe a loan or a line of credit or something like that to just get me a little bit of more money to work with.,['InformIntent'],ApplyLoan,finance
2319,finance_0971,finance_0971_001,Customer,Hello. My name is Charline and I'd like to update my email address because I keep I keep getting email to the old email address while I have a new one currently.,['InformIntent'],UpdateEmail,finance
2320,finance_0971,finance_0971_033,Customer,"Yes. I'd like to know how it works, like how it operates and what are the requirements for me to register for online banking.",['InformIntent'],OnlineBankingInfo,finance
2321,finance_0971,finance_0971_035,Customer,So there is no. I won't be required to pay anything to register for online banking?,[],OnlineBankingInfo,finance
2322,finance_0973,finance_0973_021,Customer,need attending to and some changes be made and I need to get you know a a a loan a business to take things to the next step.,['InformIntent'],ApplyLoan,finance
2323,finance_0975,finance_0975_001,Customer,"Hey Joey, need to make an internal transfer between my accounts.",['InformIntent'],MakeTransfer,finance
2324,finance_0978,finance_0978_013,Customer,"So I I got a letter in the mail about a new credit card that you guys have and I wanted the more information about it, the I think it's called the gold leaf card?",['InformIntent'],GetCreditCardInfo,finance
2325,finance_0978,finance_0978_041,Customer,"OK, so this might sound a little crazy, it might sound like I'm going back in time or a little backwards but you know, probably in the last ten years most people don't use landlines any more, they use their cell phones for everything like I have for my business but I decided, you know, cuz the phone rings all hours of the day and night. And, you know, all these crazy numbers come up. I don't know who it is and I I I don't want it constantly coming to my cell phone so I actually decided to go and get a landline set up in my business with an answer machine and it's all set up, and I wanna take my personal phone off the business account and put the new business phone number on account.",['InformIntent'],UpdatePhoneNumber,finance
2326,finance_0980,finance_0980_003,Customer,I actually called about making a payment for my gold card but you guys weren't able to verify my identity.,['InformIntent'],MakeCreditCardPayment,finance
2327,finance_0981,finance_0981_005,Customer,So I need a full breakdown for everything on the categories of my consumer priced index aside from food and electricity.,['InformIntent'],AskConsumerPriceIndex,finance
2328,finance_0981,finance_0981_014,Customer,Good to meet you too Ricardo. All right. So now that you've sort of let me know where I'm at with my consumer price indexes. I'm wondering. What types of loans are available for small business owners such as my sweet self?,['InformIntent'],GetLoanInfo,finance
2329,finance_0981,finance_0981_034,Customer,I think yeah. I would definitely like to apply for the loan.,['InformIntent'],ApplyLoan,finance
2330,finance_0984,finance_0984_005,Customer,Oh yeah yeah. sorry sorry I just I I space out a little bit. I I I have a bank account with you. And I I ordered checks last month. And I I I paid most of my bills through I have automatic bill pay with you. And I essentially wanna just confirm what my net income is because I'm exploring the different loan options that I have coz I'm trying to take out a real estate loan. Trying to get a trying to buy a rental unit. And I'm almost paid off my mortgage on my main home. And so now at this point I'm looking to get into a rental unit. And so I just wanna see exactly what my standing is. And what we can do.,['InformIntent'],NetIncome,finance
2331,finance_0984,finance_0984_063,Customer,I thought about it. I thought about it. maybe I'll look into it coz I I might be in the market for cards soon. So I'll reach out. Can I do this online?,['InformIntent'],OnlineBankingInfo,finance
2332,finance_0985,finance_0985_001,Customer,Yes I I need to add some to my business account.,['InformIntent'],AddUserToAccount,finance
2333,finance_0986,finance_0986_039,Customer,Yes. I'm sorry Yeah. so I I received a mail from you all and I wanna set up a meeting with a tech specialist yeah.,['InformIntent'],ScheduleAppointment,finance
2334,finance_0987,finance_0987_003,Customer,I need to update my street address.,['InformIntent'],UpdateStreetAddress,finance
2335,finance_0988,finance_0988_003,Customer,"Yeah, you don't see many people with those names nowadays. I I I'm just calling because you know I'm yeah I you know I run a I run a construction company and you know there's a lot of machinery that I'm trying to pick up new machinery just to update my old ones and you know it's a lot of money especially since the pandemic started. so just trying to get one of those five oh four loans I think they're called to to sort of supplement you know my machinery purchase costs.",['InformIntent'],ApplyLoan,finance
2336,finance_0990,finance_0990_013,Customer,"Yeah, that's great. Let's do that. Let's change the pin.",[],ChangePin,finance
2337,finance_0991,finance_0991_020,Customer,And then I also yeah and my phone number too. I just need to do both of those probably.,[],UpdatePhoneNumber,finance
2338,finance_0991,finance_0991_027,Customer,Oh can I ask you something? is. OK so I just gave you an updated address but I don't want any like physical mail. Like is there can I update I know sometimes on websites you can like say you just wanna go green and like all like electronic mail. Can I do that over the phone with you or?,['InformIntent'],ChangeStatementDelivery,finance
2339,finance_0991,finance_0991_049,Customer,OK right now I have a Honda Civic. but yeah I just want a I think I just want a. What do you call it when you get a new like like or actually I wanna trade in my Honda Civic for like a Honda Accord. I wanna get a newer one. And I and I heard that it's best to like go into get like a auto loan like approved first with like a good percentage. with the bank before you go into the dealership. Because they'll usually like kinda charge you a higher higher rate. Do you know if that's true? Or do you know if I could do that with you over the phone or?,['InformIntent'],ApplyLoan,finance
2340,finance_0992,finance_0992_001,Customer,Oh well I called a couple of times now and I keep getting disconnected I think that's my phone. But I can't tell for sure so I hoping we can get this done very fast and I can get off this call and get back to what I have going on quite frankly I need to change my PIN. I'm hoping that is something you can help me with.,['InformIntent'],ChangePin,finance
2341,finance_0994,finance_0994_003,Customer,Good to hear. Good to hear. Yeah. I need to change my pin number for my business account on the My business owner account please.,['InformIntent'],ChangePin,finance
2342,finance_0994,finance_0994_038,Customer,Yes. I that was my next question actually. I'd like to ask you about the online banking. and the mainly on my mobile app. How's it. How's it different from the desktop app? Is it pretty much the same thing?,['InformIntent'],OnlineBankingInfo,finance
2343,finance_0995,finance_0995_003,Customer,Well I was thinking of setting up a checking and savings account. But depending on how long the checking takes I might actually skip that savings account and just come in and check out your building so well let me check that bread. actually come to think of it I I how about I just start with the checking and we'll go from there.,['InformIntent'],OpenAccount,finance
2344,finance_0995,finance_0995_053,Customer,yeah that's not a problem. Can I get your guys's nearest branch location adjacent to my address?,['InformIntent'],FindBranch,finance
2345,finance_0995,finance_0995_057,Customer,Oh OK yeah I sorry I had to look it up on my maps. You are correct. What are your banking hours?,['InformIntent'],GetBranchHours,finance
2346,finance_0999,finance_0999_001,Customer,Hi Daniel. I I wrote a check for way more than I was supposed to have written it for. and I already sent it out. what can I do about this?,['InformIntent'],CancelCheck,finance
2347,finance_0999,finance_0999_025,Customer,"Actually, I'm I I'm gonna be going outta town not to change the subject. But I I I'm gonna be going outta town and I really don't wanna be using checks or carrying a lotta cash on me, so I wanted to see about your travel card.",['InformIntent'],GetCreditCardInfo,finance
2348,finance_1003,finance_1003_006,Customer,so I need to sign up for a a savings account.,['InformIntent'],OpenAccount,finance
2349,finance_1004,finance_1004_001,Customer,"Yes, hey can you tell me about the Consumer Price Index?",['InformIntent'],AskConsumerPriceIndex,finance
2350,finance_1004,finance_1004_021,Customer,Yes I also would like to transfer funds from checking to savings.,['InformIntent'],MakeTransfer,finance
2351,finance_1005,finance_1005_001,Customer,Hey Clavis. Tom Cruise here. I just wanna talk about small business loan for my business.,[],GetLoanInfo,finance
2352,finance_1005,finance_1005_021,Customer,"OK, sure. Let's give it a shot.",[],ApplyLoan,finance
2353,finance_1007,finance_1007_023,Customer,"Yeah, it's great. So now I I I literally am married to the job and can't escape it. So I may need to update my street address on my account you know to make sure I get all my statements and and billings and business paperwork and and and my you know rate increase increases and stuff like that.",['InformIntent'],UpdateStreetAddress,finance
2354,finance_1008,finance_1008_025,Customer,"OK, I think right now I'll just order the book of fifty.",[],OrderCheck,finance
2355,finance_1009,finance_1009_001,Customer,"Hey Charlotte. I'm calling from Capital Corp and I'm needing to make an internal transfer, please.",['InformIntent'],MakeTransfer,finance
2356,finance_1009,finance_1009_032,Customer,yeah could I go ahead and check on the balance for our for our wealth management account?,['InformIntent'],CheckAccountBalance,finance
2357,finance_1009,finance_1009_038,Customer,Yeah let's go ahead and just double check on the balance in the on the I'm so sorry. I'm so tongue-tied today. Could I get on the balance of the account ending in nine nine six eight? That savings account.,['InformIntent'],CheckAccountBalance,finance
2358,finance_1010,finance_1010_001,Customer,"Yes, I wanted to apply for a secured loan please.",['InformIntent'],ApplyLoan,finance
2359,finance_1010,finance_1010_007,Customer,Yes. Can you kind of explain that loan to me?,['InformIntent'],GetLoanInfo,finance
2360,finance_1012,finance_1012_003,Customer,"I'm doing. I'm doing pretty, pretty good as well. So I I I am a customer of Intellibank. I I have a business, and now that I'm like in my early thirties, I think it's time. The business is doing well. I think it's time to start acting like a mature adult slash mature businessman and open a savings I guess. A a business savings account as well as just a checking. So I already have the checking. I think it's time to start saving some of that money.",[],OpenAccount,finance
2361,finance_1020,finance_1020_001,Customer,"Hi, my name is Arnold Desantos, and I am a customer here at Intellibank I would like to apply for a secured loan, if that is at all possible.",['InformIntent'],ApplyLoan,finance
2362,finance_1022,finance_1022_005,Customer,Well Looking to expand my business. Move into a bigger office. But I'd like to purchase it. So I need to apply for a loan.,['InformIntent'],ApplyLoan,finance
2363,finance_1023,finance_1023_003,Customer,Well I need to get a public notary things are so busy right now that I got to know exactly when. Is there a way I can just schedule an appointment to come in?,['InformIntent'],ScheduleAppointment,finance
2364,finance_1028,finance_1028_004,Customer,well I'm in need of opening up a new savings account,['InformIntent'],OpenAccount,finance
2365,finance_1031,finance_1031_025,Customer,Yeah I think that would work for us what is the earliest appointment you have? we could do something maybe this coming Friday if that is available.,['InformIntent'],ScheduleAppointment,finance
2366,finance_1035,finance_1035_023,Customer,Yeah I wanna close that that that term loan account just to just pay it all off.,['InformIntent'],PayLoan,finance
2367,finance_1036,finance_1036_005,Customer,could you give me some details about opening a savings account?,['InformIntent'],OpenAccount,finance
2368,finance_1036,finance_1036_025,Customer,OK Do you know about the traveler's card?,['InformIntent'],GetCreditCardInfo,finance
2369,finance_1036,finance_1036_029,Customer,And one more thing. Am I eligible for the platinum card?,['InformIntent'],GetCreditCardInfo,finance
2370,finance_1036,finance_1036_036,Customer,"OK, thank you so much and you're gonna email me about the checking, right?",[],RequestEmail,finance
2371,finance_1038,finance_1038_001,Customer,"Hi. I need to close one of my business accounts, or and and I I I don't know what to do with the money that's in there. Like, I don't know if you should mail it to me, or mail me a check, or transfer it in bitcoin. I I I don't know. I've never closed a business account before, but I know there was money in there, and so I don't want to I don't want. I'm not like trying to donate it or anything. I need to close the account but not forfeit my hard-earned money that's in that account.",['InformIntent'],CloseAccount,finance
2372,finance_1038,finance_1038_031,Customer,"I see. What about the account I already have? Can you transfer it into that one? Like, the one that I'm doing the cupcake and gingerbread house shop with. Like the other business account?",['InformIntent'],MakeTransfer,finance
2373,finance_1038,finance_1038_044,Customer,"that that'll be it. just please email a receipt of this transfer to Steven's Cupcakes at Gmail dot com whenever you get the chance,",[],RequestEmail,finance
2374,finance_1040,finance_1040_014,Customer,with different options for small businesses so I was wondering if I could talk to you about those options and what would be the best way for me to go about this.,['InformIntent'],ApplyLoan,finance
2375,finance_1043,finance_1043_011,Customer,"So, I I need a loan.",['InformIntent'],ApplyLoan,finance
2376,finance_1043,finance_1043_050,Customer,What would you say is best for a small business order just looking to pay some administration costs?,[],GetLoanInfo,finance
2377,finance_1043,finance_1043_054,Customer,Easy enough. Let's do that. I'll do that.,[],ApplyLoan,finance
2378,finance_1045,finance_1045_001,Customer,Yeah I need to add some additional users to my account.,['InformIntent'],AddUserToAccount,finance
2379,finance_1047,finance_1047_019,Customer,OK excellent excellent. can we check previous transactions?,['InformIntent'],GetTransactions,finance
2380,finance_1047,finance_1047_037,Customer,yeah I guess while I have you would we be able to set like a transfer to the savings account from my checking?,['InformIntent'],MakeTransfer,finance
2381,finance_1048,finance_1048_003,Customer,"Yeah yeah I guess that's the the long and the short of it. yeah I need to I guess, I have an email if that helps.",[],UpdateEmail,finance
2382,finance_1048,finance_1048_014,Customer,"Yeah you what, we can just I yeah if you can add it instead of replacing it. We can do multiple emails on an account? Is that possible?",['InformIntent'],UpdateEmail,finance
2383,finance_1049,finance_1049_001,Customer,"Hi Martha, my name is Tray. I wanted to check my checking account balance.",['InformIntent'],CheckAccountBalance,finance
2384,finance_1051,finance_1051_003,Customer,John Canelo. The reason for my call is because I I had an account with you last year it was it was a business account so I recently opened up a a personal checking account looking to deposit a large sum of money into my account and I'd like to diversify my investment so I was hoping I could speak to financial advisor and just see what the options are.,[],ScheduleAppointment,finance
2385,finance_1053,finance_1053_003,Customer,Well I needed to check on my Intelligent Smart checking and I needed to check the net earnings for the last three months.,['InformIntent'],NetIncome,finance
2386,finance_1053,finance_1053_031,Customer,Oh OK that sounds good. my second question I had. Can you check that savings account?,['InformIntent'],CheckAccountBalance,finance
2387,finance_1053,finance_1053_035,Customer,That sounds correct. can you tell me if can I look up the last time I deposited money?,['InformIntent'],GetTransactions,finance
2388,finance_1053,finance_1053_043,Customer,Yeah if you could give me the nearest branch location cuz I gotta make another deposit.,['InformIntent'],FindBranch,finance
2389,finance_1053,finance_1053_049,Customer,Oh OK yeah I know where that's located that's not too far down the road. what are you branch hours for that?,['InformIntent'],GetBranchHours,finance
2390,finance_1054,finance_1054_018,Customer,Yes I want to call about a transaction that I received. They're saying that I paid cash for something but it was really on my credit card.,[],GetTransactions,finance
2391,finance_1056,finance_1056_017,Customer,"Yeah, while I got you on the line could you check my checking account balance?",['InformIntent'],CheckAccountBalance,finance
2392,finance_1058,finance_1058_006,Customer,"Oh, OK, I think it was. Actually I think I think it was talking about a savings account, so yeah, the holiday rates promotion that you guys have for the savings account.",[],OpenAccount,finance
2393,finance_1058,finance_1058_089,Customer,so how is the online banking? Or do you guys have a app or things like that? I don't I don't generally go into banks. I'm normally home working and all that other stuff,['InformIntent'],OnlineBankingInfo,finance
2394,finance_1059,finance_1059_001,Customer,"Hi, Ian you know, you get a couple of these you know I guess every now and then you know every year, you're supposed to be able to get a free credit report. So, I'm calling now to try to get my free credit report.",['InformIntent'],GetCreditReport,finance
2395,finance_1062,finance_1062_001,Customer,Yes. I'm calling to purchase a stock.,['InformIntent'],PurchaseStocks,finance
2396,finance_1063,finance_1063_001,Customer,"yes, I would like to update my email address.",['InformIntent'],UpdateEmail,finance
2397,finance_1063,finance_1063_058,Customer,Yes. what's the balance on my business platinum card?,['InformIntent'],CheckAccountBalance,finance
2398,finance_1064,finance_1064_011,Customer,I was looking into an SBA five oh four loan.,['InformIntent'],ApplyLoan,finance
2399,finance_1065,finance_1065_001,Customer,"hey Joseph, having a bit of a a problem, I guess it's a bit layered. It seems I need to get a new a new card. But sent to this this address at this resort that I'm at right now. Fun vacation, obviously and I were out. Hit these jet skis, lot of fun. Honestly, like woke up so early and at first I was thinking this this is ridiculous to get up this early just go jet ski, I thought this was a vacation. But we get out there and the water's beautiful, it's it's pristine. But dumb old dad made the stupid decision of bringing his his wallet with him into the water. And yeah everything is gone, it's probably at the bottom of the ocean being picked at by I don't know guppies or whatever is down there. so I yeah I don't know what what needs to be done right now but yeah, new card to a different address and.",['InformIntent'],RequestNewCard,finance
2400,finance_1067,finance_1067_001,Customer,"Yes, Jerry, I would like to know what my net income is, can you help me?",['InformIntent'],NetIncome,finance
2401,finance_1067,finance_1067_037,Customer,"OK, great. All right. And could you also give me the balance on my credit card?",['InformIntent'],CheckAccountBalance,finance
2402,finance_1068,finance_1068_009,Customer,"well, I wanna just first of all change the to find out what the exchange rate is to Euro and you know I wanna see.",['InformIntent'],GetExchangeRate,finance
2403,finance_1074,finance_1074_021,Customer,Actually yeah. Could I apply for a secured loan here over the phone with you?,['InformIntent'],ApplyLoan,finance
2404,finance_1076,finance_1076_001,Customer,Hi. I need to take out a a loan please for a line of credit.,['InformIntent'],ApplyLoan,finance
2405,finance_1077,finance_1077_001,Customer,"Yes, I was wondering if you could tell me what the current CPI is.",['InformIntent'],AskConsumerPriceIndex,finance
2406,finance_1078,finance_1078_001,Customer,"yes, I need to get a new credit card connected to my existing account.",['InformIntent'],RequestNewCard,finance
2407,finance_1079,finance_1079_003,Customer,"Also, what are your your hours at at at at the branch over there on on Baker Street?",[],GetBranchHours,finance
2408,finance_1080,finance_1080_005,Customer,Well I have some questions about a checking account. I I'd like to open a checking account.,['InformIntent'],OpenAccount,finance
2409,finance_1083,finance_1083_001,Customer,"Hi Daisy, I need to find the closest branch location to me.",['InformIntent'],FindBranch,finance
2410,finance_1083,finance_1083_003,Customer,"One twenty-one Parkside Acres, Branson Missouri. Actually you know what, now that I think about it I just wanna go make a transfer but can I do that on the phone with you?",['InformIntent'],MakeTransfer,finance
2411,finance_1084,finance_1084_003,Customer,"Well, I was wondering if you could check the liquidity of my accounts.",['InformIntent'],AskLiquidityRatio,finance
2412,finance_1084,finance_1084_038,Customer,"Well, I guess while I have you on the phone, if you could check my checking account balance that would be great.",['InformIntent'],CheckAccountBalance,finance
2413,finance_1084,finance_1084_042,Customer,"Yeah, that sounds correct and one other thing, where is the nearest branch location? Cuz I have a deposit to make later on today.",['InformIntent'],FindBranch,finance
2414,finance_1084,finance_1084_048,Customer,Oh OK that sounds about right. what are your banking hours today?,['InformIntent'],GetBranchHours,finance
2415,finance_1085,finance_1085_001,Customer,"Hi Brandon, calling to update my street address.",['InformIntent'],UpdateStreetAddress,finance
2416,finance_1085,finance_1085_031,Customer,yeah yeah I'm sorry I I also wanted to apply for a corporate credit card if that's all right.,['InformIntent'],ApplyCreditCard,finance
2417,finance_1087,finance_1087_008,Customer,"All right, so what I would like to do is because I I I I am always in communication with you guys so, and I don't have much time to call all the time so I need to update my email cuz all of my communication is through email with everyone.",['InformIntent'],UpdateEmail,finance
2418,finance_1090,finance_1090_003,Customer,Oh yeah that's right. I I was calling yeah I was online and I was checking my balance and I wasn't completely sure if the online balance is up to date or not so I thought I would give you guys a call. And hear the balance over the phone just to make sure that that is the same as the balance I'm getting online.,['InformIntent'],CheckAccountBalance,finance
2419,finance_1090,finance_1090_029,Customer,I was also wondering what what kind of card you guys are offering what what's the difference between your your different cards?,['InformIntent'],GetCreditCardInfo,finance
2420,finance_1093,finance_1093_001,Customer,"yes, I would like to get my net income for my business.",['InformIntent'],NetIncome,finance
2421,finance_1093,finance_1093_027,Customer,"OK, can you direct me to the nearest branch.",['InformIntent'],FindBranch,finance
2422,finance_1093,finance_1093_039,Customer,"OK, I know where that Streets at. It's not too far away. So, if I can not find my PIN number, I'll, I'll go down and, and have them reset it. what's what hours is that bank, branch open?",['InformIntent'],GetBranchHours,finance
2423,finance_1094,finance_1094_004,Customer,"I'm good, I'm doing good. I just wanted to reach out. well really because I want to check my debt income ratio.",['InformIntent'],GetDebtIncomeRatio,finance
2424,finance_1095,finance_1095_001,Customer,Hi Daisy. I need to change my account pin number to a number I won't forget so easily.,['InformIntent'],ChangePin,finance
2425,finance_1095,finance_1095_019,Customer,"Yeah, I got a letter in the mail talking about the IntelliBusiness silver card I think it's called? and the couple of bullet points that are provided looked really interesting. So I'd like to know more about it.",[],GetCreditCardInfo,finance
2426,finance_1095,finance_1095_027,Customer,Yes. I'm to make a withdrawal so could you give me the closest branch location to my address please?,['InformIntent'],FindBranch,finance
2427,finance_1098,finance_1098_001,Customer,"yeah, I wanted to see if it was possible by just giving you a call, can I do a wire transfer?",['InformIntent'],MakeTransfer,finance
2428,finance_1100,finance_1100_001,Customer,"Hey, Joseph yeah. Small request, nothing to wild. I'm just gonna need to change our street address with you guys. a lot a stuff happened back home. needless to say this is kind of imperative but but no. I don't wanna borden you with this. But my kid got in a fight and like he really really messed up the other kid. small trial. went kind of regional news was picked it up. but post that we've just became local celebrities or locally infamous and now it looks like we're just needing to you know, find a change if scenery. Move move move out of that area and have a fresh start. Yeah. Yeah it was. It was some heavy heavy times definitely.",['InformIntent'],UpdateStreetAddress,finance
2429,finance_1101,finance_1101_001,Customer,"Yes, so I'm trying to figure out some business expenses for the moment. I don't know if I have spent more on our company credit card this month than I normally do. So I need to find out how that has changed my budget.",['InformIntent'],CheckAccountBalance,finance
2430,finance_1101,finance_1101_023,Customer,"No, that's the only one I have with Intellibank. But can I ask you real quick? are you able to pay that credit card through your online banking account?",['InformIntent'],OnlineBankingInfo,finance
2431,finance_1101,finance_1101_035,Customer,"Yes, if you could tell me that information. I just need to know how much I've spent, I guess is what I'm looking for.",['InformIntent'],CheckAccountBalance,finance
2432,finance_1106,finance_1106_004,Customer,"And, anyway, I have decided that I wanna go ahead and apply, well not apply but open the Intel Bank Smart Savings account.",['InformIntent'],OpenAccount,finance
2433,finance_1107,finance_1107_001,Customer,I was having trouble with my ATM card and the PIN number so I need to get my PIN number reset. Can I do that with you?,['InformIntent'],ChangePin,finance
2434,finance_1107,finance_1107_026,Customer,I also wanted to get some information on exchange rate. I wasn't able to to find any information on your website So I was wondering if you could give me some information. The yen to a peso. What what what is our exchange rate for that?,['InformIntent'],GetExchangeRate,finance
2435,finance_1111,finance_1111_005,Customer,"Number one, I would need to get some information from you about my consumer price indexes.",['InformIntent'],AskConsumerPriceIndex,finance
2436,finance_1111,finance_1111_057,Customer,Well we're talking about trust and I no longer want to get statements delivered to my house.,[],ChangeStatementDelivery,finance
2437,finance_1113,finance_1113_003,Customer,"Well, I'm looking in to send money. So I'm looking into the exchange rate.",['InformIntent'],GetExchangeRate,finance
2438,finance_1113,finance_1113_023,Customer,"OK. Great well, while I have you on the phone. As I said, I'm looking to make a transfer. but I'd rather do it in person so could you please tell me the nearest branch location to me. And could you also tell me their hours.",['InformIntent'],FindBranch,finance
2439,finance_1115,finance_1115_005,Customer,"Good good so I have an account with I have an account with you, I've been with Intellibank for about three years now I'm looking to deposit more money like a significant amount more into my account and I do wanna I'm interested in different investment opportunities I'd like to diversify a lot more and I have an idea of what I wanna do but I would really like to talk speak a investment professional or financial advisor, do you have a financial advisor available or one that could maybe you know schedule a call with me and I just I have some several questions I I would just feel much better if if you know if I could speak to a financial advisor, are you a financial advisor?",['InformIntent'],ScheduleAppointment,finance
2440,finance_1117,finance_1117_001,Customer,"Hello Michael. Oh, I am wondering what the options are for a small business owner such as myself in acquiring a corporate credit card.",['InformIntent'],GetCreditCardInfo,finance
2441,finance_1119,finance_1119_001,Customer,Oh great. Nice to meet you Harrison. Congratulations on your time with your company. Congratulations on extended employment. Must be great to have health insurance. and I would like to request a quick liquidity loan.,['InformIntent'],AskLiquidityRatio,finance
2442,finance_1120,finance_1120_001,Customer,"Yeah, I want to check the balance on my silver business card.",['InformIntent'],CheckAccountBalance,finance
2443,finance_1122,finance_1122_003,Customer,"I'm doing good, I'm doing good. actually a little excited I think I'm about to venture unto something very big for myself and my business and I wanted to see about getting a real estate loan.",['InformIntent'],ApplyLoan,finance
2444,finance_1123,finance_1123_001,Customer,Hi Jerry. I need to make a wire transfer man.,['InformIntent'],MakeTransfer,finance
2445,finance_1124,finance_1124_001,Customer,yes. I have a business total checking account. And I would like to change my PIN number.,['InformIntent'],ChangePin,finance
2446,finance_1124,finance_1124_020,Customer,Can you tell me what kind of business loans that you offer?,['InformIntent'],GetLoanInfo,finance
2447,finance_1126,finance_1126_000,Customer,"This is Joe Hill. I have a checking account with you and I need to order another batch of checks for my business, Positively Glistens.",['InformIntent'],OrderCheck,finance
2448,finance_1129,finance_1129_001,Customer,"Hi, William, I am calling to check my credit card balance.",['InformIntent'],CheckAccountBalance,finance
2449,finance_1129,finance_1129_003,Customer,OK but will I be able to get my balance today and also a new card mailed to me? Is that possible?,['InformIntent'],RequestNewCard,finance
2450,finance_1129,finance_1129_019,Customer,OK. That's not too bad. The other thing I want to do was add a user today. I forgot about that.,['InformIntent'],AddUserToAccount,finance
2451,finance_1130,finance_1130_001,Customer,Hi Gina. I just need to know the consumer price index for the United States of America.,['InformIntent'],AskConsumerPriceIndex,finance
2452,finance_1130,finance_1130_007,Customer,so the consumer price index I mean that's nice. I Can you also tell me the exchange rate for the euro right now? opposed to the dollar?,['InformIntent'],GetExchangeRate,finance
2453,finance_1130,finance_1130_012,Customer,Okay. That's that's great. you know I also need to know the balance of my business platinum credit card. Not how much I owe but how much I I have room to charge. cuz I might be flying to Paris.,['InformIntent'],CheckAccountBalance,finance
2454,finance_1130,finance_1130_028,Customer,"Give or take, OK. That'll get me to Paris and back. That'll be fine. Yeah did you say you had a you know real estate loans you offering to?",[],GetLoanInfo,finance
2455,finance_1130,finance_1130_037,Customer,"That's fantastic. Alright. what's the excuse me. What's the process of applying for that? I'd like to go ahead and do that like, right away. Cuz I'm booking a flight like, super duper fast.",['InformIntent'],ApplyLoan,finance
2456,finance_1130,finance_1130_041,Customer,I you know I I don't. Can I do any kind of pre approval for like tentative to where like I have that done so when I get an agent over there that the paperwork is done over here to where you know. Just finalize things if it goes through then it's just like having all the documents just like ready to go. Bang.,['InformIntent'],ApplyLoan,finance
2457,finance_1130,finance_1130_043,Customer,Yeah. Okay. Just send me all that stuff via email and that'll be just fine.,[],RequestEmail,finance
2458,finance_1131,finance_1131_019,Customer,"All right, well I was I I just wanted to check my credit card balance.",['InformIntent'],CheckAccountBalance,finance
2459,finance_1132,finance_1132_001,Customer,"Hi my name is Sarah Wooley, I need to change the way in which my statements are delivered. I'm just getting way too much junk mail and I feel like I'm doing really a lot of damage to the environment.",['InformIntent'],ChangeStatementDelivery,finance
2460,finance_1132,finance_1132_016,Customer,yes and I'd like some information too about how just to do everything online from now on.,['InformIntent'],OnlineBankingInfo,finance
2461,finance_1132,finance_1132_045,Customer,actually no I've changed my email address.,[],UpdateEmail,finance
2462,finance_1134,finance_1134_009,Customer,Well Rose I need some help please with adding a user to my my business account.,['InformIntent'],AddUserToAccount,finance
2463,finance_1135,finance_1135_005,Customer,"Gotcha OK yeah then yes I'd be happy to, to make an appointment if I could.",['InformIntent'],ScheduleAppointment,finance
2464,finance_1136,finance_1136_001,Customer,Hi I need to make a wire transfer please.,['InformIntent'],MakeTransfer,finance
2465,finance_1137,finance_1137_001,Customer,"Hi, how's it going? reason for my call is because I I was recently rejected from I applied for the Platinum Card and I I mean I've had an account with you all for six months and it first time I've applied for a card and I got I got turned down and I'm not quite sure why. I did get a notification saying my net income I didn't meet the the proper net income for for the Platinum Card. So I just wanted to speak to someone today about my net income just my account and to see if you know I'd be able to apply again for the Platinum Card or what other options I have.",['InformIntent'],NetIncome,finance
2466,finance_1138,finance_1138_015,Customer,OK. Then let's do that. Let's stop the check.,['InformIntent'],CancelCheck,finance
2467,finance_1138,finance_1138_035,Customer,"Yes, so actually, while I have you on the phone, now I was wondering if you might be able to tell me the consumer price index?",['InformIntent'],AskConsumerPriceIndex,finance
2468,finance_1139,finance_1139_003,Customer,"Kyle hi Kyle. I am looking to do a wire transfer. my son he's out on a road trip, the car broke down, he doesn't have any money for repairs, he doesn't have the same bank so I think we're gonna need to do a wire transfer. I understand this is a business account but look this is this is where the money's at right now so yeah if you if you don't mind I'd like to get started on that.",['InformIntent'],MakeTransfer,finance
2469,finance_1143,finance_1143_005,Customer,"I mainly need to change my phone number, I think.",['InformIntent'],UpdatePhoneNumber,finance
2470,finance_1145,finance_1145_019,Customer,"Yes, I would like to apply for a real estate loan if we can do that right now.",['InformIntent'],ApplyLoan,finance
2471,finance_1146,finance_1146_016,Customer,I simply need to change the email address I have on my account.,['InformIntent'],UpdateEmail,finance
2472,finance_1146,finance_1146_028,Customer,"Oh you know, I I really could use some kind of a loan.",['InformIntent'],GetLoanInfo,finance
2473,finance_1148,finance_1148_001,Customer,"Yes, so would you be able to tell me my net income for twenty twenty please?",['InformIntent'],NetIncome,finance
2474,finance_1153,finance_1153_001,Customer,Hi Lisa. I need I need to cancel a check like ASAP.,['InformIntent'],CancelCheck,finance
2475,finance_1153,finance_1153_039,Customer,Yes. I would also like to know the balance in my preferred account.,['InformIntent'],CheckAccountBalance,finance
2476,finance_1154,finance_1154_035,Customer,if you can that'd be great. Like is it possible to get like a little receipt or something about it?,['InformIntent'],RequestEmail,finance
2477,finance_1155,finance_1155_045,Customer,"Oh, tell me about the traveler's card.",['InformIntent'],GetCreditCardInfo,finance
2478,finance_1155,finance_1155_053,Customer,"Hello? yeah, I'm back. Thanks so much. I'm looking forward. Just send all that info to my email please.",[],RequestEmail,finance
2479,finance_1157,finance_1157_009,Customer,Yes sir. Yeah it's Ray's Construction Company. we've been established since May the seventh nineteen eighty-four. You know. And also what's the hours of your branch?,['InformIntent'],GetBranchHours,finance
2480,finance_1161,finance_1161_001,Customer,yeah so I'm a business and I'm dealing with a client who's out of the country in Austria right now. he's trying to pay an invoice but he wants to send it in euros. so I guess I need to find out what the currency exchange is for the amount he needs to send.,['InformIntent'],GetExchangeRate,finance
2481,finance_1162,finance_1162_001,Customer,Yes I accidentally left my card in the pocket of my jacket and then threw it in the dryer and it's melted.,['InformIntent'],RequestNewCard,finance
2482,finance_1162,finance_1162_051,Customer,No I think that that's everything Can you tell me really quickly too. Am I able to check my credit card balance on my online banking?,['InformIntent'],OnlineBankingInfo,finance
2483,finance_1164,finance_1164_007,Customer,I'm just calling because I would like to get a corporate card started here.,['InformIntent'],ApplyCreditCard,finance
2484,finance_1166,finance_1166_001,Customer,Hi Bernadette. My name Dane my my name my name is Damien and I'm calling to make a transfer from one of my accounts to the other.,['InformIntent'],MakeTransfer,finance
2485,finance_1167,finance_1167_024,Customer,All right. That sounds good. can you tell me what type of credit cards that you offer?,['InformIntent'],GetCreditCardInfo,finance
2486,finance_1171,finance_1171_015,Customer,I was looking to pay a vendor.,['InformIntent'],MakeTransfer,finance
2487,finance_1172,finance_1172_003,Customer,"Good, good, good. I'm just calling to see if I can get a bank statement today.",['InformIntent'],GetBankStatement,finance
2488,finance_1175,finance_1175_001,Customer,Yes. I'm never able to make it to the branch. What are you hours?,['InformIntent'],GetBranchHours,finance
2489,finance_1176,finance_1176_001,Customer,Yes I wanna call to see if I can apply for a loan to buy some real estate.,['InformIntent'],ApplyLoan,finance
2490,finance_1178,finance_1178_143,Customer,All right. Please email me some more information.,['InformIntent'],GetCreditCardInfo,finance
2491,finance_1179,finance_1179_001,Customer,"yeah I have a loan out with with you and I don't know how much, I don't know how much it is because I've I've made some payments on it and and now I'm like, I mean I I don't know. I mean I don't know how much it is. So can you maybe, how can you help me with that? Can you like take the, add up the payments that I've made thus far and like do some math or I mean I I don't know. Like I just, I don't know how much my balance is, you know?",['InformIntent'],CheckLoanBalance,finance
2492,finance_1180,finance_1180_015,Customer,I just I I just wanted to update my street address. I moved my small business.,['InformIntent'],UpdateStreetAddress,finance
2493,finance_1180,finance_1180_059,Customer,yeah I had some interest in what your online banking is like.,[],OnlineBankingInfo,finance
2494,finance_1180,finance_1180_069,Customer,I can manage my small business account online?,[],OnlineBankingInfo,finance
2495,finance_1181,finance_1181_009,Customer,Well good OK cuz I'm calling to cancel a cheque.,['InformIntent'],CancelCheck,finance
2496,finance_1181,finance_1181_024,Customer,And by the way I also need the balance on my business complete account.,['InformIntent'],CheckAccountBalance,finance
2497,finance_1181,finance_1181_043,Customer,Yes could you give me the date on the loan my loan?,['InformIntent'],GetPaymentDueDate,finance
2498,finance_1181,finance_1181_048,Customer,And how much is it?,['InformIntent'],CheckLoanBalance,finance
2499,finance_1184,finance_1184_001,Customer,Hi. I would like to apply for a corporate credit card.,['InformIntent'],ApplyCreditCard,finance
2500,finance_1185,finance_1185_001,Customer,Hi. I would like to speak to someone about your tax specialist services.,['InformIntent'],ScheduleAppointment,finance
2501,finance_1188,finance_1188_005,Customer,I want to apply for a line of credit.,['InformIntent'],ApplyLoan,finance
2502,finance_1188,finance_1188_042,Customer,OK. I also need to get a consumer price index please.,['InformIntent'],AskConsumerPriceIndex,finance
2503,finance_1190,finance_1190_001,Customer,Hi I need to take out a or apply for a line of credit please.,['InformIntent'],ApplyLoan,finance
2504,finance_1192,finance_1192_001,Customer,Hi David. My name is Blake. And I'd like to close my account.,['InformIntent'],CloseAccount,finance
2505,finance_1192,finance_1192_083,Customer,"Perfect, perfect. And can I get some kind of confirmation that the account is legitimately closed?",['InformIntent'],RequestEmail,finance
2506,finance_1193,finance_1193_010,Customer,my business phone number.,[],UpdatePhoneNumber,finance
2507,finance_1193,finance_1193_028,Customer,Yes. I saw online that you guys have a credit card called the IntelliBusiness Silver card? the little bit that I read on there interests me so could you tell me more about it?,['InformIntent'],GetCreditCardInfo,finance
2508,finance_1195,finance_1195_005,Customer,I need to check my loan balance on my business account.,['InformIntent'],CheckLoanBalance,finance
2509,finance_1195,finance_1195_034,Customer,yeah but is first let me ask this. Is the rate fixed until two thousand twenty-two?,['InformIntent'],GetLoanInfo,finance
2510,finance_1195,finance_1195_054,Customer,Loan with a pretty low interest rate? I have really good credit.,[],GetLoanInfo,finance
2511,finance_1197,finance_1197_010,Customer,"Well, I've I read about your SBA five oh four loans.",[],ApplyLoan,finance
2512,finance_1200,finance_1200_035,Customer,change my PIN?,['InformIntent'],ChangePin,finance
2513,finance_1201,finance_1201_001,Customer,"Yes, so this is going to be a bit long-winded but I own Johnson Controls. I have an Intellibank Business Preference checking account with you guys. I received an invoice last week from one of my distributors and I'm looking at the bank ledger today and apparently I sent them two checks to this company for the same invoice so I need to find out how I can cancel one of them.",['InformIntent'],CancelCheck,finance
2514,finance_1201,finance_1201_039,Customer,"Yes so actually, while I have you on the phone, can I apply for a secured loan?",['InformIntent'],ApplyLoan,finance
2515,finance_1203,finance_1203_001,Customer,Hi I need to transfer money from my Intel business total checking account to my Intellibank Business preferred checking account.,['InformIntent'],MakeTransfer,finance
2516,finance_1204,finance_1204_001,Customer,Hello Joseph simple easy call on my end I'm just looking to get my credit card balance due.,['InformIntent'],CheckAccountBalance,finance
2517,finance_1206,finance_1206_005,Customer,"Well, I was thinking about checking out my debt to income ratio and just seeing how I'm doing there.",['InformIntent'],GetDebtIncomeRatio,finance
2518,finance_1207,finance_1207_007,Customer,"Hello, I was looking to Open up a savings account today. to have some info on that, if you don't mind.",['InformIntent'],OpenAccount,finance
2519,finance_1208,finance_1208_001,Customer,"Yeah I'm calling to try to get a bank statement. I was trying online and I just couldn't get in, I need some help, I need this statement right away.",['InformIntent'],GetBankStatement,finance
2520,finance_1210,finance_1210_003,Customer,"Yeah, actually, so far so good. I'm calling from Magma Architectural Design, and what I need to do is make an internal transfer.",['InformIntent'],MakeTransfer,finance
2521,finance_1210,finance_1210_027,Customer,"yeah, Suzie, actually, since I do have you on the phone, could I go ahead and verify the balance in the account number ending in seven one four three. That's the one that I just deposited those funds into.",['InformIntent'],CheckAccountBalance,finance
2522,finance_1210,finance_1210_033,Customer,"yeah, I'm sorry to be such a bother but could I go ahead and check the available balance on our Intellibank Business platinum card?",['InformIntent'],CheckAccountBalance,finance
2523,finance_1211,finance_1211_001,Customer,Hey this is Joe here and I'm looking to get my credit report.,['InformIntent'],GetCreditReport,finance
2524,finance_1211,finance_1211_052,Customer,you know I was thinking about one of those Intellicards. Intelli Travel Cards you know and,[],GetCreditCardInfo,finance
2525,finance_1213,finance_1213_001,Customer,"yes, this is Dan Thomas, T H O M A S. And I need to update my email address of my business.",['InformIntent'],UpdateEmail,finance
2526,finance_1213,finance_1213_014,Customer,"OK that sounds great, can you assist me with the closest branch?",['InformIntent'],FindBranch,finance
2527,finance_1213,finance_1213_021,Customer,OK can you tell me what what days they're open and what hours?,['InformIntent'],GetBranchHours,finance
2528,finance_1213,finance_1213_025,Customer,can you tell me what type of loans that you offer?,['InformIntent'],GetLoanInfo,finance
2529,finance_1214,finance_1214_003,Customer,I just need to open up a a checking account please.,['InformIntent'],OpenAccount,finance
2530,finance_1216,finance_1216_001,Customer,"Morning, William. I'm just calling to, about my business account with you guys. And I just wanna change my street address cuz we're in the middle of a move.",['InformIntent'],UpdateStreetAddress,finance
2531,finance_1217,finance_1217_019,Customer,no before I really what I really I need to order some checks.,['InformIntent'],OrderCheck,finance
2532,finance_1218,finance_1218_001,Customer,I'm thinking about getting a secured loan is that something you could help me with today?,['InformIntent'],ApplyLoan,finance
2533,finance_1218,finance_1218_041,Customer,"OK, yeah, applying in person might be easier I could bring in some more documentation I guess. can you give me the the closest branch that's located near me?",['InformIntent'],FindBranch,finance
2534,finance_1218,finance_1218_045,Customer,"OK, can you tell me what days and what hours they're open?",['InformIntent'],GetBranchHours,finance
2535,finance_1219,finance_1219_001,Customer,"Oh, sorry I have a really bad cough. hi, I just need to check the the the balance in my commercial account.",['InformIntent'],CheckAccountBalance,finance
2536,finance_1219,finance_1219_039,Customer,"OK, ninety sorry my OK, yeah and I just wanted to see if a check number went through yet. If you could check that for me.",['InformIntent'],GetTransactions,finance
2537,finance_1221,finance_1221_049,Customer,I have a. Could you just send me that info to my to my email please?,['InformIntent'],RequestEmail,finance
2538,finance_1222,finance_1222_001,Customer,hi Anita. I just wanna check the balance of my commercial checking account please.,['InformIntent'],CheckAccountBalance,finance
2539,finance_1223,finance_1223_001,Customer,Yes I wanna get the my balance on my SBA loan.,['InformIntent'],CheckLoanBalance,finance
2540,finance_1226,finance_1226_033,Customer,while I have you though like can we go ahead and check the credit card balance and see how much I currently owe?,['InformIntent'],CheckAccountBalance,finance
2541,finance_1229,finance_1229_004,Customer,I have real estate needs.,['InformIntent'],ApplyLoan,finance
2542,finance_1230,finance_1230_003,Customer,I wanna find out the exchange rate.,['InformIntent'],GetExchangeRate,finance
2543,finance_1230,finance_1230_015,Customer,"yes, actually. I was wondering if you could tell me a little bit about the IntelliBusiness Silver Card.",['InformIntent'],GetCreditCardInfo,finance
2544,finance_1231,finance_1231_001,Customer,"Hey Patty, I'm wanting to cancel a cheque.",['InformIntent'],CancelCheck,finance
2545,finance_1232,finance_1232_003,Customer,You know I am hanging in there man wanted to call today and enquire. About a loan that I've got. Last year it's a SPA loan I'm hoping you can help me with it I I was making some payments and then I stopped making payments and with the interest and everything I'm just I'm not completely sure like where it stands at this point. Yeah I'm just hoping you can fill me in with the details OK.,['InformIntent'],CheckLoanBalance,finance
2546,finance_1234,finance_1234_001,Customer,hi I just wanted to check my account balance today.,['InformIntent'],CheckAccountBalance,finance
2547,finance_1235,finance_1235_001,Customer,"Hey Rose Marie, I'm calling to check some account balances with you if that would be possible.",['InformIntent'],CheckAccountBalance,finance
2548,finance_1235,finance_1235_030,Customer,yeah actually while I'm thinking about it would it be possible to go ahead and check the available balance on our platinum card. I'm not. I'm pretty sure that we sent the payment over for that but I'm I just wanna double check and I I should be able to know from the available balance.,['InformIntent'],CheckAccountBalance,finance
2549,finance_1238,finance_1238_001,Customer,Yes. I got a letter about my Intellbank loan. I wanted to get this payment done without having to call every time. is there any way to do that? Can I complete that over the phone or do I need to go to a branch?,['InformIntent'],SetAutoPayment,finance
2550,finance_1240,finance_1240_001,Customer,"Yes Jerry, I need to get the exchange rate of ten thousand dollars into pounds. Can you help me?",['InformIntent'],GetExchangeRate,finance
2551,finance_1240,finance_1240_026,Customer,The PIN number is one zero one seven. And I also want to know what my account balance is.,['InformIntent'],CheckAccountBalance,finance
2552,finance_1241,finance_1241_001,Customer,I'm calling about making an internal transfer.,['InformIntent'],MakeTransfer,finance
2553,finance_1243,finance_1243_049,Customer,Alright thank you. So now I want to check out another thing. I want to check out the exchange rate for pesos to the American dollar please.,['InformIntent'],GetExchangeRate,finance
2554,finance_1244,finance_1244_013,Customer,"Yeah, so that does that sounds a lot like what I'm looking for. can you tell me how I apply for that?",['InformIntent'],ApplyLoan,finance
2555,finance_1246,finance_1246_001,Customer,Hi Brian. I this is Mason. I just wanted to set up some automatic billing. so I've my company just took on a big client. So I'm hoping that we can get this set up so that there's no. There's no down time between out jobs.,['InformIntent'],SetAutoPayment,finance
2556,finance_1248,finance_1248_001,Customer,Hi Celeste I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
2557,finance_1253,finance_1253_001,Customer,"yes, I'm over here enjoying the ball game and my friend's house and something came up across the screen about Intellibank and stock prices. could you tell me something about that please?",['InformIntent'],GetStockQuote,finance
2558,finance_1255,finance_1255_001,Customer,"Hey Jordan. this is Andrew. right now we're just kinda looking to change our street address for the company. yeah. That's kind of about it. We've kind of moved to bigger digs and so we're looking to just get everything in a row. All our ducks, all our geese and all our little chickies.",['InformIntent'],UpdateStreetAddress,finance
2559,finance_1257,finance_1257_005,Customer,I need to open up a new checking account.,['InformIntent'],OpenAccount,finance
2560,finance_1259,finance_1259_010,Customer,"Intellbank would take care of me. So, let's let's see what you got. What are, what are the, what are the terms if has, S B A seven A loan?",['InformIntent'],GetLoanInfo,finance
2561,finance_1259,finance_1259_019,Customer,"Yes, I would like to apply for a twenty-five million dollar loan.",['InformIntent'],ApplyLoan,finance
2562,finance_1260,finance_1260_012,Customer,no it's fine. OK. So the the reason I want to call is I just am looking at a to get my debt income ratio.,['InformIntent'],GetDebtIncomeRatio,finance
2563,finance_1260,finance_1260_075,Customer,"so out of curiosity, what's the interest rate on some of those loans?",['InformIntent'],GetLoanInfo,finance
2564,finance_1261,finance_1261_001,Customer,Yeah I'd like to get a check canceled.,['InformIntent'],CancelCheck,finance
2565,finance_1261,finance_1261_045,Customer,Yeah I'm account credit card what's the status on that?,['InformIntent'],CheckAccountBalance,finance
2566,finance_1263,finance_1263_005,Customer,Great. All right so Daisy I've I'm actually calling cuz I wanted to for a couple of reasons I'd like to change the statement delivery.,['InformIntent'],ChangeStatementDelivery,finance
2567,finance_1263,finance_1263_044,Customer,"All right the other thing, I'd like to apply for a SBA loan.",['InformIntent'],ApplyLoan,finance
2568,finance_1263,finance_1263_048,Customer,Let me ask you something like there so the SBA loan the five oh four is it when does the interest start to is it free interest for the first year and after the the first year then the interest goes up and it's no annual fee or what does that look like?,['InformIntent'],GetLoanInfo,finance
2569,finance_1264,finance_1264_005,Customer,"OK. Well, I want to I wanna actually send some money over to my parents. and they're currently in England.",['InformIntent'],MakeTransfer,finance
2570,finance_1264,finance_1264_013,Customer,"I wanna send some money over and I just wanna make sure that you know, they the the currency, what the currency is, exchange rate.",['InformIntent'],GetExchangeRate,finance
2571,finance_1267,finance_1267_007,Customer,I'm actually thinking about maybe trying to apply for a secured loan.,['InformIntent'],ApplyLoan,finance
2572,finance_1267,finance_1267_067,Customer,"Thank you. can you tell me if if I use the building as collateral, if something happens with the loan, will they come and take the business property?",['InformIntent'],GetLoanInfo,finance
2573,finance_1273,finance_1273_033,Customer,"So I want to know mhm what my debt, income ratio is.",['InformIntent'],GetDebtIncomeRatio,finance
2574,finance_1276,finance_1276_003,Customer,My name My name is Sharlene and I'd like to make an Intelli transfer.,['InformIntent'],MakeTransfer,finance
2575,finance_1276,finance_1276_033,Customer,"Oh, OK, and I was wondering could I please know how much is left in the account?",['InformIntent'],CheckAccountBalance,finance
2576,finance_1277,finance_1277_003,Customer,"I'm doing great thank you. I'm actually calling to see if we could change our delivery method for our statements from paperless to paper. I'm actually quite embarrassed to say this, but the amount of email that I do get I think sometimes I might actually accidentally delete our statements. So I think it would just be a lot easier for us if we could have that sent to us in the mail.",['InformIntent'],ChangeStatementDelivery,finance
2577,finance_1277,finance_1277_019,Customer,"actually yes ma'am, Ms. Latisha. While I have you on the phone could I go ahead and check the balance of our SBA five oh four loan?",['InformIntent'],CheckLoanBalance,finance
2578,finance_1279,finance_1279_001,Customer,"Hi Jessie, I need to cancel two checks as soon as possible.",['InformIntent'],CancelCheck,finance
2579,finance_1282,finance_1282_001,Customer,Sweet James! I'm looking for a loan.,['InformIntent'],ApplyLoan,finance
2580,finance_1284,finance_1284_001,Customer,Hi my name's Tammy Smith. I'm calling to talk about opening up a business checking account.,['InformIntent'],OpenAccount,finance
2581,finance_1284,finance_1284_060,Customer,on the online banking do y'all have apps for Android and iOS?,['InformIntent'],OnlineBankingInfo,finance
2582,finance_1287,finance_1287_001,Customer,"Hello, Mitchel, I'm just need a little bit of information regarding my debt ratio.",['InformIntent'],GetDebtIncomeRatio,finance
2583,finance_1288,finance_1288_001,Customer,Hi I was hoping to check my loan balance.,['InformIntent'],CheckLoanBalance,finance
2584,finance_1288,finance_1288_076,Customer,"OK, great. So go for three months and then I'll pay fifty percent increase.",[],PayLoan,finance
2585,finance_1289,finance_1289_001,Customer,"Yes, I'm calling because I need to change my delivery method on go paperless.",['InformIntent'],ChangeStatementDelivery,finance
2586,finance_1289,finance_1289_046,Customer,"I totally agree, and listen can you tell me my balance too?",['InformIntent'],CheckAccountBalance,finance
2587,finance_1291,finance_1291_001,Customer,"Hello, my name is Charlene. and I was wondering I needed help in updating my street address because I recently moved my locations since I noticed that my business is doing much more better as they new streets at work rather than the old street at which I was at.",['InformIntent'],UpdateStreetAddress,finance
2588,finance_1299,finance_1299_001,Customer,"Hey, Tanner. I am calling to get a quick acuity ty ratio.",['InformIntent'],AskLiquidityRatio,finance
2589,finance_1300,finance_1300_001,Customer,"Hello. My name is Sheldon and I want to change not really change but updates my phone number for my business, because it seems like most most of the time I seem to be getting spam calls rather than calls that deal with my business.",['InformIntent'],UpdatePhoneNumber,finance
2590,finance_1300,finance_1300_026,Customer,"Oh OK and what. What are the features of the app, like what would I, What are the things that I can do through the app rather than going person to do at the bank or through calling customer care.",['InformIntent'],OnlineBankingInfo,finance
2591,finance_1301,finance_1301_005,Customer,Yeah I need to. I I moved recently. I need to update my street address it doesn't mess anything up when I'm going business.,['InformIntent'],UpdateStreetAddress,finance
2592,finance_1303,finance_1303_001,Customer,"Hey, how you doing? my name is Brian Williams and I was calling in regards to paying off my credit card.",['InformIntent'],MakeCreditCardPayment,finance
2593,finance_1304,finance_1304_001,Customer,"hello. My name is Charlene. And I was . I need help. Because I see I'm running a business. And the expenses are really high, and I like to open a my accounts maybe into two so that I can more easily manage the day-to-day payments that I make or receive.",['InformIntent'],OpenAccount,finance
2594,finance_1305,finance_1305_030,Customer,yes actually I got a letter in the mail about the Intellibank Sliver card I want to know more about that.,['InformIntent'],GetCreditCardInfo,finance
2595,finance_1305,finance_1305_040,Customer,no I need to speak to my financial advisor before I make any actions but I'd love it if you would send that information to me in a email.,['InformIntent'],RequestEmail,finance
2596,finance_1306,finance_1306_003,Customer,Well I have my eye on the prize so to speak. There's a new pizza oven that I was wanting to purchase that would upgrade our business capacity a bit however I'm not quite sure about my credit so if I could get you to is there a way I can run my credit and get a report and get it mailed to me?,['InformIntent'],GetCreditReport,finance
2597,finance_1307,finance_1307_001,Customer,"Hey, Rita. I got a new cell phone and I have I have a business account with with you, and anyway I got, I got a new phone and and I'm just letting you know that that if you call, like if somebody tries to call my old phone from the bank, that somebody else is gonna answer it. Cuz I have. It's. I have a different number.",[],UpdatePhoneNumber,finance
2598,finance_1312,finance_1312_001,Customer,"Hey, how you doing? This is Kevin Peters. I needed to I'm the reason why I'm calling is cuz I needed to order some checks.",['InformIntent'],OrderCheck,finance
2599,finance_1315,finance_1315_001,Customer,Hey how are you doing man? This is Allen Pierce. I was calling in regards to get you know order some cheques. And get some things rolling for my business here.,['InformIntent'],OrderCheck,finance
2600,finance_1317,finance_1317_001,Customer,yes. I need to check my the balance of my loan please.,['InformIntent'],CheckLoanBalance,finance
2601,finance_1319,finance_1319_001,Customer,Hey William. my name is Dan Jenkins and I am calling because I wanted to update my phone number. I'm actually changing my whole provider. So.,['InformIntent'],UpdatePhoneNumber,finance
2602,finance_1319,finance_1319_014,Customer,Yeah so that that's what I'm calling for actually. I I'd like to update the phone number for my business.,['InformIntent'],UpdatePhoneNumber,finance
2603,finance_1320,finance_1320_001,Customer,"Hey Norman. I need well I was calling about asking about your guys' loans. What type of loans you guys might offer. I think I might need one. yeah, I've called I called in before I spoke to someone else. Think her name was Pam. I don't know if you guys have any of that on record. but yeah I just looking at one one of your guys's loans maybe. I was hoping you can tell me more about it. for my company.",['InformIntent'],GetLoanInfo,finance
2604,finance_1320,finance_1320_054,Customer,"I think that's what Pam suggested too. OK. So, let's go ahead and do that then. A secured loan.",[],ApplyLoan,finance
2605,finance_1323,finance_1323_003,Customer,"Oh I'm having a good day, thank you so much for asking. listen Kristy, I'm calling from Grade A Investments and I have a client that is wanting to withdraw some money from one of their account. And of course she's needing it yesterday. but fortunately we actually do have an account that is set up just for these purposes. So I guess what I need to go ahead and do is make a wire transfer and withdraw the money from our account and deposit it into her account.",['InformIntent'],MakeTransfer,finance
2606,finance_1324,finance_1324_013,Customer,"Yeah. That. That's. Yeah cuz I I need to talk to somebody and right now I'm taking a lot of risks and I need to find somebody to eliminate my risks and make it more you know positive shall we say? or or, yeah. Yeah.",[],ScheduleAppointment,finance
2607,finance_1325,finance_1325_001,Customer,"Hey, how are you doing, man? My name is Kenneth Williams, and I am calling to pay my credit card off, finally! So yes. I need to do that and yeah man, I'm just so excited to pay it off because I feel like a man now. So.",['InformIntent'],MakeCreditCardPayment,finance
2608,finance_1325,finance_1325_037,Customer,"if we can, can we do like some autopilot or something like that? Maybe we can do next month or something?",['InformIntent'],SetAutoPayment,finance
2609,finance_1328,finance_1328_003,Customer,I've been making payments for but I'm not sure how for I've gotten with it and how much the balance is remaining because I am not haven't been able to look look up look up on it.,['InformIntent'],CheckLoanBalance,finance
2610,finance_1328,finance_1328_006,Customer,I'll like to check up my loan balance.,['InformIntent'],CheckLoanBalance,finance
2611,finance_1329,finance_1329_007,Customer,"I need to apply for a real estate loan, please.",['InformIntent'],ApplyLoan,finance
2612,finance_1333,finance_1333_005,Customer,Mhm I just would like to add a user to my account.,['InformIntent'],AddUserToAccount,finance
2613,finance_1335,finance_1335_005,Customer,"So to rectify this situation I would like to I don't know I feel like I'm at the point where I want to close my account but why don't we start at the root of the problem and change my phone number, can you help me with that?",['InformIntent'],UpdatePhoneNumber,finance
2614,finance_1336,finance_1336_001,Customer,How you doing Jerry. I need to make a payment on my SBA loan.,['InformIntent'],PayLoan,finance
2615,finance_1336,finance_1336_022,Customer,"Thank you very much. I appreciate that. I'm just wondering why do I have to keep calling in. Is it is there another way I can do this? Automated or something, keep calling in. I don't have a problem making my payment. But it's kinda sometimes time-consuming to be calling in every time.",['InformIntent'],SetAutoPayment,finance
2616,finance_1336,finance_1336_028,Customer,Let me know what that account balance is anyway.. Please.,['InformIntent'],CheckAccountBalance,finance
2617,finance_1337,finance_1337_001,Customer,"Yes, I want to update my email address.",['InformIntent'],UpdateEmail,finance
2618,finance_1337,finance_1337_031,Customer,And you know I I really have an invoice I need the currency exchange rate for twenty thousand dollars to euro. Can you help me?,['InformIntent'],GetExchangeRate,finance
2619,finance_1337,finance_1337_053,Customer,"Yes, can you just tell me my account balance?",['InformIntent'],CheckAccountBalance,finance
2620,finance_1341,finance_1341_009,Customer,"And so before I get another loan out there, I I just want to make sure that my quick liquidity ratio is is at a good place. I for some reason can't. Like you guys sent me a statement in the mail and I can't I can't find it or I've misplaced it. I my my brother's in town who's visiting and he he tried to clean my office to be nice and and he he just misplaced it and don't you hate it when you have people come over and like they touch things and then stuff is out of place and then so so now I can't it so, so here I am talking to you trying to find out about my quick liquidity ratio. My. Is is this the right number?",['InformIntent'],AskLiquidityRatio,finance
2621,finance_1342,finance_1342_003,Customer,So I'm just calling because I wanted to apply a loan. I was gonna say file an information but I don't need any information. I just want to go jump right to it. And I wanted to apply for a secure loan.,['InformIntent'],ApplyLoan,finance
2622,finance_1344,finance_1344_029,Customer,I need to update some account information. change my phone number mainly.,['InformIntent'],UpdatePhoneNumber,finance
2623,finance_1344,finance_1344_053,Customer,"Oh, I don't know. Do you think I qualify for that?",['InformIntent'],GetCreditCardInfo,finance
2624,finance_1344,finance_1344_057,Customer,"Oh yeah, that would be great. Do you think? You know, I don't know how much time I have this morning so could you send me an email?",['InformIntent'],RequestEmail,finance
2625,finance_1345,finance_1345_001,Customer,Louisa I had and and application that I was submitting for your cooperate card online.,[],ApplyCreditCard,finance
2626,finance_1345,finance_1345_052,Customer,I read something about real estate loans that you guys have also.,[],ApplyLoan,finance
2627,finance_1349,finance_1349_002,Customer,"Risa, I'm wanting to open a S B A seven A loan, admin costs.",['InformIntent'],ApplyLoan,finance
2628,finance_1349,finance_1349_047,Customer,"let me ask you, what, what are the term lengths for these, these loans?",['InformIntent'],GetLoanInfo,finance
2629,finance_1350,finance_1350_001,Customer,Hi. quick quick and easy. Quick and easy checking my credit card balance due.,['InformIntent'],CheckAccountBalance,finance
2630,finance_1350,finance_1350_054,Customer,OK. I'll pay half.,[],MakeCreditCardPayment,finance
2631,finance_1351,finance_1351_011,Customer,Yes. I wanted to check my credit card business balance credit card.,['InformIntent'],CheckAccountBalance,finance
2632,finance_1351,finance_1351_023,Customer,Well we just go ahead and pay that off.,['InformIntent'],MakeCreditCardPayment,finance
2633,finance_1351,finance_1351_057,Customer,you can give me that balance.,[],CheckAccountBalance,finance
2634,finance_1353,finance_1353_003,Customer,It's going pretty good. it's so the reason I'm calling is I'd like to change my email address for you.,['InformIntent'],UpdateEmail,finance
2635,finance_1353,finance_1353_063,Customer,I can't earn points with the silver?,[],GetCreditCardInfo,finance
2636,finance_1353,finance_1353_068,Customer,"What what's the catch with the gold card? Why is there none for the silver, some for the gold?",['InformIntent'],GetCreditCardInfo,finance
2637,finance_1353,finance_1353_071,Customer,Me. I think I'm going to apply for it.,[],ApplyCreditCard,finance
2638,finance_1356,finance_1356_021,Customer,"OK. Hey, also tell me. Hey, what's the balance on that card, man?",['InformIntent'],CheckAccountBalance,finance
2639,finance_1357,finance_1357_065,Customer,"What the fuck, Mari. Yes, platinum card yeah, I'm sorry. that's what I wanna sign up for.",[],ApplyCreditCard,finance
2640,finance_1361,finance_1361_019,Customer,Oh yeah! That's right. I I got a new number .,[],UpdatePhoneNumber,finance
2641,finance_1364,finance_1364_007,Customer,"Yes, I just didn't know what options there were possibly. like could I get a loan or one of those payment line things that you have so that there's available funds. if we run into a bind, basically.",['InformIntent'],ApplyLoan,finance
2642,finance_1366,finance_1366_001,Customer,"Yes, I'm wanting to apply for a loan.",['InformIntent'],ApplyLoan,finance
2643,finance_1366,finance_1366_009,Customer,"Yes, I have all of the business accounts with Intellibank for the business, Can you tell me real quick what kind of, can you kind of explain the SPA seven A loan to me so I can be sure that that's a fit for me?",['InformIntent'],GetLoanInfo,finance
2644,finance_1371,finance_1371_001,Customer,Word up Jess. yeah so got something in the mail. Just kinda wanna set up an appointment to see if this something I would wanna do for my business.,['InformIntent'],ScheduleAppointment,finance
2645,finance_1373,finance_1373_001,Customer,"Hi, my name is Tammy Smith, I was just calling to get my net income on my business.",['InformIntent'],NetIncome,finance
2646,finance_1374,finance_1374_003,Customer,"I'm doing quite well. The reason I'm calling this morning, I need to apply for a line of credit.",['InformIntent'],ApplyLoan,finance
2647,finance_1375,finance_1375_008,Customer,Right. Well I was hoping to look at certain exchange,['InformIntent'],GetExchangeRate,finance
2648,finance_1376,finance_1376_003,Customer,"Yeah, this is Alex Paul and I was calling in regards to pay off my credit card.",['InformIntent'],MakeCreditCardPayment,finance
2649,finance_1377,finance_1377_005,Customer,"Yes, yes. I'm I'm calling because I'm thinking about getting a real estate loan. And so I have a a small contracting company. And and usually fix a lot of different clients' houses. But we're looking to actually purchase our own property, looking to move pretty soon, within the next thirty days, like to close this deal. And so before I submit any kind of application online, like to just do. I'd like to just get a quick liquidity ratio update because the statement that I have here's maybe like six, seven months old. I can't find the recent one, so I'm having a bit of trouble logging in online. so I was hoping to talk to someone that could help me get a current quick liquidity ratio. Could you help me with that?",['InformIntent'],AskLiquidityRatio,finance
2650,finance_1378,finance_1378_011,Customer,Man so first and foremost I need to order checks. But man people are going crazy down my throat and asking me all these questions and one of my my my top employees of the director of of the blockchain system that we we're running you know this guy just messed up everybody's pay system. He wrote in the wrong code. And I'm just like oh my gosh man what this this couldn't get any worse for me. So I'm just kinda all of the place man and then you know people are trying to walk out and all this stuff so now I need they're demanding their checks and this and that so.,['InformIntent'],OrderCheck,finance
2651,finance_1378,finance_1378_021,Customer,no we're we need to change that. I don't know why that didn't update I I I I need to change that that that's definitely old.,[],UpdateStreetAddress,finance
2652,finance_1379,finance_1379_001,Customer,Hi Cory. so I was calling today to find out what payment I'm supposed to be making on my loan this month.,['InformIntent'],CheckLoanBalance,finance
2653,finance_1379,finance_1379_035,Customer,OK. Yeah sorry. My husband he usually pays it but he's out of town this month so I wanted to go ahead and do that so he doesn't have to worry about it.,[],PayLoan,finance
2654,finance_1381,finance_1381_008,Customer,Awesome. I was looking to set up some automatic billing. I have a client in Fresno that he is behind on his payments. I yeah created his website for him and he's he's been kinda ducking my calls. So I wanted to set up this automatic billing since I have all his account information and everything.,['InformIntent'],SetAutoPayment,finance
2655,finance_1383,finance_1383_001,Customer,"Hello my name is Sharlene, and I have a credit. Or is this a question? Because I just realized I issued a check but I don't have enough funds. So I'm not sure if it's possible for it to be canceled. Because it's also it's been like two days since I issued the check.",['InformIntent'],CancelCheck,finance
2656,finance_1385,finance_1385_002,Customer,Hi I just need to update my phone number please.,['InformIntent'],UpdatePhoneNumber,finance
2657,finance_1386,finance_1386_010,Customer,"Jonathon yes sorry I did not intend to take up your time like that. I know we're all busy. So why I'm calling you because I was speaking with a friend about Intellibank and you know he was going on and on and on about I guess you have some sort of like some sort of like financial elevator I think is what they call it. Financial elevator that like you know they take your information and they like help you make more money. You know basically is what they do, financial elevator. I want them to like get an appointment going with financial elevator elevators.",['InformIntent'],ScheduleAppointment,finance
2658,finance_1386,finance_1386_032,Customer,Where's the best one around me?,['InformIntent'],FindBranch,finance
2659,finance_1389,finance_1389_001,Customer,"Hi, how's it going? yeah so the the reason for my call is I'm I'm wondering what my net income is?",['InformIntent'],NetIncome,finance
2660,finance_1392,finance_1392_001,Customer,"Hey, I wanna change my phone number.",['InformIntent'],UpdatePhoneNumber,finance
2661,finance_1392,finance_1392_005,Customer,"Sally's Hair Salon. You know I also, if you don't mind. I want the balance on my SBA loan too.",['InformIntent'],CheckLoanBalance,finance
2662,finance_1394,finance_1394_001,Customer,"Hi, this is Peter Davies. I want to update my address for my business.",['InformIntent'],UpdateStreetAddress,finance
2663,finance_1394,finance_1394_028,Customer,"maybe that is better yeah because I getting so much paper these days. Yeah OK, let's do that through email.",[],ChangeStatementDelivery,finance
2664,finance_1394,finance_1394_034,Customer,Yeah. Can you send me the information through email please?,['InformIntent'],RequestEmail,finance
2665,finance_1394,finance_1394_041,Customer,"OK. there's another thing, I want to change my security pin.",['InformIntent'],ChangePin,finance
2666,finance_1394,finance_1394_049,Customer,Yes. And then I also want some information about a loan.,['InformIntent'],GetLoanInfo,finance
2667,finance_1397,finance_1397_003,Customer,I'm also doing well. The reason I'm calling Intellbank this morning is I'm needing a secure loan. And I have collateral for the for the loan.,['InformIntent'],ApplyLoan,finance
2668,finance_1398,finance_1398_055,Customer,So what I was hoping to do is open a line of credit use that to start paying the real estate loan right away.,['InformIntent'],ApplyLoan,finance
2669,finance_1398,finance_1398_061,Customer,So how we just skip all that and go straight to the loan for the real estate?,['InformIntent'],ApplyLoan,finance
2670,finance_1399,finance_1399_001,Customer,"OK, hello. My name is Sharlene and I'm having a problem with my statements being delivered via through the mail because if any, it doesn't look true say for me because anybody can get access to it without even me knowing it. So I was looking for another more another more reliable and safer way for me to receive my statement.",['InformIntent'],ChangeStatementDelivery,finance
2671,finance_1401,finance_1401_001,Customer,"Hey Georgia, this is Michele over at Carol's Restaurant Group, I was calling to check some account balances with you please.",['InformIntent'],CheckAccountBalance,finance
2672,finance_1404,finance_1404_038,Customer,Cool. So how do I go about changing my address? And also I need to also what's what's my balance of my my Intellibank intelligent savings?,['InformIntent'],CheckAccountBalance,finance
2673,finance_1405,finance_1405_001,Customer,"Hey Derrick. My name is Teddy, and I wanna change my PIN.",['InformIntent'],ChangePin,finance
2674,finance_1405,finance_1405_030,Customer,yeah I wanted to inquire about an S B A loan. I was hoping I can I can get one for my business.,['InformIntent'],ApplyLoan,finance
2675,finance_1406,finance_1406_001,Customer,"Hey Robbie. just kind of going through everything looking through my information on my account and just I dunno something it seems to be missing. I made some charges, you know, as one does, and I'm not sure if they've gone through. And if they've gone through it's it's gonna be kind of big big issue with the house. Big issue with the house. We're doing some renovations and I'm just worried that that we're just not gonna have enough there to finish up. We're looking at this couch, which is beautiful couch, maybe a bit out of our range budget wise it's starting to stack up. I I I I dunno what else to say. trying to trying to make her happy, trying to do the right thing.",['InformIntent'],CheckAccountBalance,finance
2676,finance_1407,finance_1407_003,Customer,"Hi, I'm just there's a, a I, so I have some customers check in to the business and I just, it hasn't even gone through, or like there's been an issue with like the voicemail or something, or maybe they have the wrong address or the phone number. I don't know. It's just, I've been having some administrative troubles. I I guess, I dunno, yeah, I yeah, I just haven't been getting the calls. some of the calls hadn't gone through, they've been, one time they, a customer like called my my my mobile, my cell phone number and I guess I'm just seeing, calling you guys, get some answers. I dunno if you can check my file or.",['InformIntent'],UpdatePhoneNumber,finance
2677,finance_1408,finance_1408_005,Customer,Yeah. I lost the letter that says how much I owe. So I wanna know how much I owe for this month on my credit card.,['InformIntent'],CheckAccountBalance,finance
2678,finance_1411,finance_1411_001,Customer,Hi Daisy! I really need to move some funds around.,['InformIntent'],MakeTransfer,finance
2679,finance_1411,finance_1411_010,Customer,"yeah, could you also tell me my balance?",['InformIntent'],CheckAccountBalance,finance
2680,finance_1415,finance_1415_001,Customer,"Hey Eden, I wanted to get a quick liquidity ratio.",['InformIntent'],AskLiquidityRatio,finance
2681,finance_1416,finance_1416_009,Customer,"Oh, I need to check my available balance on my credit card account.",['InformIntent'],CheckAccountBalance,finance
2682,finance_1416,finance_1416_050,Customer,"no, I think that's all covered. do you know if the, will, will I, should I be able to go on the app tomorrow? Or?",['InformIntent'],OnlineBankingInfo,finance
2683,finance_1417,finance_1417_001,Customer,"Hi Maxwell, I'm calling to update my street address.",['InformIntent'],UpdateStreetAddress,finance
2684,finance_1417,finance_1417_027,Customer,I wanted to also look into applying for an SBA seven A loan. I've been reading into those.,['InformIntent'],ApplyLoan,finance
2685,finance_1417,finance_1417_053,Customer,"Okay. I'm waiting on that. on the SBA, the grant. Is it. So I don't have to pay it back cuz it's a grant?",[],GetLoanInfo,finance
2686,finance_1419,finance_1419_001,Customer,Yes sir. I need to change my statements to paperless.,['InformIntent'],ChangeStatementDelivery,finance
2687,finance_1424,finance_1424_003,Customer,"Yes ma'am, I sure am. The reason I'm calling is, I have an employee here who got his paycheck and he went to the bank to go and deposit it but when he got there, he could not find it anywhere and he has searched his car, he has searched his house, and he's checked his locker up here. And we have looked everywhere for it but it is gone apparently. So I guess what we're needing to do is cancel out that check so I can go ahead and re-issue him a new one.",['InformIntent'],CancelCheck,finance
2688,finance_1424,finance_1424_031,Customer,"Yes, actually Veronica, since I have you on the phone. We have the Intellibank Business Platinum card with y'all could I check the available balance of that real quick?",['InformIntent'],CheckAccountBalance,finance
2689,finance_1425,finance_1425_001,Customer,"Hi. Yes, I'm calling because I need to get my net income for specific dates please.",['InformIntent'],NetIncome,finance
2690,finance_1425,finance_1425_032,Customer,is there a way to do all of this online?,['InformIntent'],OnlineBankingInfo,finance
2691,finance_1426,finance_1426_003,Customer,"I'm calling because I'll like to speak to a financial advisor. I I have a business I have a business account with you and I'm looking to to add investment into my account and I just wanna you know make sure I I run it by a financial advisor to make sure you know, it makes sense, and make sure it's something feasible. Is there anybody handy that I that I can talk to only have a few questions?",['InformIntent'],ScheduleAppointment,finance
2692,finance_1426,finance_1426_045,Customer,OK no that that's great that's great and would you mind just sending me like like a like an email? Just like a reminder,['InformIntent'],RequestEmail,finance
2693,finance_1427,finance_1427_005,Customer,"Doing good. I was in the market for a loan for my business and I was I was getting some information about this SBA I think it's called a five oh four loan? wondering if you could just tell me a little bit more about it you you know you hear things from people, you don't know this and that, you're not a hundred percent sure. And you just you just you figure it's better just to go right to the source and figure if it's the the right thing for you and your business. So I'm coming to you, Nora, and I'm asking. Explain to me please, the SBA five oh four loan.",['InformIntent'],GetLoanInfo,finance
2694,finance_1427,finance_1427_014,Customer,"it does. It Yeah definitely, for sure. And I I think would I be able to to talk to you about getting an application started for this? Or.",['InformIntent'],ApplyLoan,finance
2695,finance_1431,finance_1431_005,Customer,"No, I'm sorry. I I need to make a payment on a loan.",['InformIntent'],PayLoan,finance
2696,finance_1431,finance_1431_045,Customer,Do I just schedule one at a time or can I do multiple payments at a time?,['InformIntent'],SetAutoPayment,finance
2697,finance_1432,finance_1432_011,Customer,And I just would like to update my phone number.,['InformIntent'],UpdatePhoneNumber,finance
2698,finance_1432,finance_1432_091,Customer,Mm. OK. Things to consider I suppose. I would like to sign up for the seven loan I think.,['InformIntent'],ApplyLoan,finance
2699,finance_1436,finance_1436_003,Customer,Yeah so so yeah anyway getting to the point I I'm one of the customers I get paper statements and basically those just go right into the trash or the recycling. Even though I'm recycling I mean there still the trucks that come pick the stuff up and figured what's the point? I don't even open them half the time and if I could just change my delivery method to electronic I think that would just save a lot of people have problems and you know it'd obviously be more convenient for me anyway so. I'd like to do that.,['InformIntent'],ChangeStatementDelivery,finance
2700,finance_1442,finance_1442_001,Customer,yes I need to buy a new piece of equipment for my business and I have a platinum credit card and I need to check my available balance.,['InformIntent'],CheckAccountBalance,finance
2701,finance_1444,finance_1444_012,Customer,I need to apply for a real estate loan please.,['InformIntent'],ApplyLoan,finance
2702,finance_1445,finance_1445_029,Customer,It's a payment in Bed and Bath.,[],GetTransactions,finance
2703,finance_1447,finance_1447_010,Customer,"Well, I'm looking to inquire about some real estate loan",['InformIntent'],ApplyLoan,finance
2704,finance_1447,finance_1447_121,Customer,Yeah. What do I have to do to get involved in an online banking,['InformIntent'],OnlineBankingInfo,finance
2705,finance_1449,finance_1449_005,Customer,"basically I want to execute a simple action of getting a loan and this should be completely easy for somebody of my stature at your bank,",['InformIntent'],ApplyLoan,finance
2706,finance_1450,finance_1450_001,Customer,"Yes Jerry, I was gonna stop by the branch but I didn't have time, but I'd like to get my checking account balance please?",['InformIntent'],CheckAccountBalance,finance
2707,finance_1450,finance_1450_007,Customer,"Jones bed and bath. And by the way, I'd also like to know what the branch hours are?",['InformIntent'],GetBranchHours,finance
2708,finance_1450,finance_1450_033,Customer,"OK great, seventy-five thousand dollars, all right, and I also, if you don't mind, I'd like to know what the quick liquidity ratio is?",['InformIntent'],AskLiquidityRatio,finance
2709,finance_1451,finance_1451_008,Customer,"Yeah, well I want to know the balance of my Silver credit card.",['InformIntent'],CheckAccountBalance,finance
2710,finance_1451,finance_1451_066,Customer,"OK, and then I want to get rid of my paper bank statements. I have them by email.",['InformIntent'],ChangeStatementDelivery,finance
2711,finance_1457,finance_1457_001,Customer,Hi my name is Stephanie Garcia. And I'm calling about closing out my account with you guys.,['InformIntent'],CloseAccount,finance
2712,finance_1457,finance_1457_016,Customer,OK. So I'm still actually going to be running business for this Golden State for the ending of this week. So is there a way that we can schedule an appointment in maybe two weeks? With one of your representatives?,['InformIntent'],ScheduleAppointment,finance
2713,finance_1457,finance_1457_018,Customer,Oh I see. let's go ahead and just leave one thousand in there and then we'll transfer the rest to savings and then it should be fine from there.,[],MakeTransfer,finance
2714,finance_1459,finance_1459_003,Customer,I need to change my street address. I I moved recently. So I need to get that all situated so I don't get any confusion when I go to you know buy stuff online and you know I've got the billing number and the address mixed up so.,['InformIntent'],UpdateStreetAddress,finance
2715,finance_1459,finance_1459_063,Customer,Yeah Yeah tell me a little about the online banking.,['InformIntent'],OnlineBankingInfo,finance
2716,finance_1460,finance_1460_001,Customer,Yes. I have a business and I need to apply for a credit card for that business.,['InformIntent'],ApplyCreditCard,finance
2717,finance_1460,finance_1460_009,Customer,Yes. I have all of my business accounts with Intellibank. and are there different card options?,['InformIntent'],GetCreditCardInfo,finance
2718,finance_1462,finance_1462_005,Customer,"Well, you know I'd love to I'm looking to get a loan secure some money.",['InformIntent'],ApplyLoan,finance
2719,finance_1462,finance_1462_016,Customer,"I was thinking about, well, what are my options?",[],GetLoanInfo,finance
2720,finance_1462,finance_1462_020,Customer,"How interesting. Well not even looking for a car right now, but tell me about this secured one.",['InformIntent'],GetLoanInfo,finance
2721,finance_1463,finance_1463_001,Customer,"hello, I need to check my credit card available balance please.",['InformIntent'],CheckAccountBalance,finance
2722,finance_1464,finance_1464_001,Customer,"Hello, my name is Shirleen and I just recently moved my business from from the from my old street to my new street since I saw it was much better. It was. Business was doing much better over the new place and it's easier for me to . And I was wondering if you could help me change the address.",['InformIntent'],UpdateStreetAddress,finance
2723,finance_1464,finance_1464_025,Customer,"Yeah, that's good. And I would like to know more about online banking because I heard about it but I've never gotten to know or learn about it.",['InformIntent'],OnlineBankingInfo,finance
2724,finance_1465,finance_1465_001,Customer,Hi my name is Tammy Smith. I wanted to get my quick liquidity rate. I just found out that I'm going on Shark Tank pretty soon. And I'm really excited about the opportunity but there's just so many information that they need. but yeah my little small business has made it on to national TV. And I'm so excited to meet Mark Cuban. Because I live in Dallas. I'm just a really big fan of Mark Cuban. Do you know who Mark Cuban is?,['InformIntent'],AskLiquidityRatio,finance
2725,finance_1465,finance_1465_040,Customer,All right. Can you email me that report because I'm gonna have to like attach this a,['InformIntent'],RequestEmail,finance
2726,finance_1468,finance_1468_002,Customer,"Hi there, how are you? Yes. my name's Jack actually applying for a credit card. for a corporate credit card.",['InformIntent'],ApplyCreditCard,finance
2727,finance_1470,finance_1470_003,Customer,Well I'd like to well I'm using the mobile app cuz I gotta transfer over some money to cover some expenses cuz things have been really tight lately.,['InformIntent'],MakeTransfer,finance
2728,finance_1470,finance_1470_028,Customer,Well how much is currently in that account?,['InformIntent'],CheckAccountBalance,finance
2729,finance_1471,finance_1471_024,Customer,And I was wondering what balance was on that.,['InformIntent'],CheckLoanBalance,finance
2730,finance_1471,finance_1471_060,Customer,I would like to pay that right now.,['InformIntent'],PayLoan,finance
2731,finance_1471,finance_1471_097,Customer,I'll just pay it. I don't even need to know.,[],PayLoan,finance
2732,finance_1472,finance_1472_012,Customer,"Sorry. Five oh four looking at, and I was looking and I was curious about some of the required documentation. The FAQ, yes.",['InformIntent'],GetLoanInfo,finance
2733,finance_1473,finance_1473_007,Customer,I'm just looking about opening up a savings account with all of you.,['InformIntent'],OpenAccount,finance
2734,finance_1473,finance_1473_044,Customer,OK and do you have online banking?,['InformIntent'],OnlineBankingInfo,finance
2735,finance_1474,finance_1474_001,Customer,"Hi. I wanna change the way I get my statements. I get them emailed to me, I don't know how that happened, because I never, I don't know how got on paperless billing in the first place. I just want to change it to get them in the mail, the hard copies.",['InformIntent'],ChangeStatementDelivery,finance
2736,finance_1480,finance_1480_001,Customer,"Yes Michael, I might want to open another account today, even looking into possibly taking out a loan, I need the, the FAQ process questions, business documents I believe for that, that's what I researched online.",['InformIntent'],GetLoanInfo,finance
2737,finance_1481,finance_1481_001,Customer,"Pena, I was reading in the Wall Street Journal about these SBA five oh four loans and I want one.",['InformIntent'],ApplyLoan,finance
2738,finance_1482,finance_1482_004,Customer,Oh I'm I'm doing fine. I I was trying to get a bank statement today.,['InformIntent'],GetBankStatement,finance
2739,finance_1483,finance_1483_001,Customer,"Hi, my name is Tillerman. And the reason for my call is I I've been banking with Intellibank for a few years now I have my checking and savings account with you. I also have a gold card. and I've gotten loans from you in the past. It's been it's been a great experience so far but one thing I'm interested in is getting in contact with a financial advisor. I'd love to set up a meeting with the financial advisor. And I'd love to just go over my account. And I just have a number of questions for a financial advisor.",['InformIntent'],ScheduleAppointment,finance
2740,finance_1486,finance_1486_001,Customer,Hi I need to get the consumer price index of a certain type of inventory that I'm thinking of selling.,['InformIntent'],AskConsumerPriceIndex,finance
2741,finance_1488,finance_1488_001,Customer,Oh yeah. I had some problems with my my my camera and I've been and I have not been getting my statements.,['InformIntent'],GetBankStatement,finance
2742,finance_1493,finance_1493_003,Customer,Yeah. I'd like to cancel the cheque.,['InformIntent'],CancelCheck,finance
2743,finance_1493,finance_1493_033,Customer,Yeah. I got a letter in the mail about something called the Intel Bank silver card. I'd like to know more about that. I'm actually in need of a credit card right now.,['InformIntent'],RequestNewCard,finance
2744,finance_1494,finance_1494_002,Customer,I was needing to update our street address. I'm calling with York Steak House.,['InformIntent'],UpdateStreetAddress,finance
2745,finance_1494,finance_1494_027,Customer,"Ok, great! And, also could I go ahead and check the available balance on our Intellibank Business Golden card?",['InformIntent'],CheckAccountBalance,finance
2746,finance_1495,finance_1495_001,Customer,Yes sir I would like to get the current exchange rate for US dollars to the Canadian dollar.,['InformIntent'],GetExchangeRate,finance
2747,finance_1495,finance_1495_035,Customer,Yes I'd also like to update my email address.,['InformIntent'],UpdateEmail,finance
2748,finance_1503,finance_1503_001,Customer,"yes, I just recently moved my business location and I need to update my the way I get my statements.",['InformIntent'],ChangeStatementDelivery,finance
2749,finance_1505,finance_1505_001,Customer,Hi I just need to just need to update my phone number.,['InformIntent'],UpdatePhoneNumber,finance
2750,finance_1506,finance_1506_001,Customer,Hello Franklin. Hi. yeah. Just gonna get right to that I am looking for a line of credit.,['InformIntent'],ApplyLoan,finance
2751,finance_1507,finance_1507_001,Customer,"Hey, David. I was just hoping to get, to confirm just the info I have on a, on a bond yield.",['InformIntent'],GetTreasuryBondYield,finance
2752,finance_1510,finance_1510_023,Customer,"OK, great. Thank you so much. So it's just a balance that I'm looking for.",[],CheckAccountBalance,finance
2753,finance_1510,finance_1510_072,Customer,I'm wondering what your loan options are.,['InformIntent'],GetLoanInfo,finance
2754,finance_1512,finance_1512_001,Customer,Hello Klaus. I'm just looking to check a balance.,['InformIntent'],CheckAccountBalance,finance
2755,finance_1514,finance_1514_001,Customer,"Hi, this is Peter Davis. I'm getting all these bank's statement in my company and I want to get rid of it. It's too much.",['InformIntent'],ChangeStatementDelivery,finance
2756,finance_1514,finance_1514_022,Customer,Can I change that also?,['InformIntent'],ChangePin,finance
2757,finance_1514,finance_1514_040,Customer,"Yes, I want to have some information about a platinum credit card.",['InformIntent'],GetCreditCardInfo,finance
2758,finance_1515,finance_1515_001,Customer,Oh hello. My name is Shalyn and I would like to set up an automatic loan payment. Just tell me if that's possible because I usually keep forgetting to pay and to make my payments on time.,['InformIntent'],SetAutoPayment,finance
2759,finance_1517,finance_1517_001,Customer,"hi. I need to change my pin number, please.",['InformIntent'],ChangePin,finance
2760,finance_1517,finance_1517_036,Customer,"No but I was wondering, can you give me some information or send me some information about your secured loan, like, the maximum you can take out and the interest rate. If you could just send me some paperwork on that?",['InformIntent'],GetLoanInfo,finance
2761,finance_1517,finance_1517_052,Customer,"just the online banking. It's the same website that you have for everything else, correct?",['InformIntent'],OnlineBankingInfo,finance
2762,finance_1520,finance_1520_001,Customer,Hello! I would like to check my balance.,['InformIntent'],CheckAccountBalance,finance
2763,finance_1520,finance_1520_024,Customer,Cool. And you know what? Forget about the account balance. I just found it online. I would like to schedule an appointment with a notary. I'm doing OK today. Thank you very much!,['InformIntent'],ScheduleAppointment,finance
2764,finance_1522,finance_1522_001,Customer,I just would like to check my credit card balance.,['InformIntent'],CheckAccountBalance,finance
2765,finance_1522,finance_1522_019,Customer,"Actually, do you think you could give me the available balance for all my cards?",['InformIntent'],CheckAccountBalance,finance
2766,finance_1527,finance_1527_001,Customer,"Hi Phillip, my loan balance is something that I'm not quite sure where it's at, because I checked it a while ago and I think there might be something up with it.",['InformIntent'],CheckLoanBalance,finance
2767,finance_1530,finance_1530_050,Customer,"Yes, I do have it all with you guys and that's why I wanna know what my debt income ratio is.",['InformIntent'],GetDebtIncomeRatio,finance
2768,finance_1530,finance_1530_079,Customer,"OK. OK. Great. Perfect. All right, well I'm gonna because the thing is You know I have all of my I have a loan with you guys and I I think I even have a credit card with you guys. I want to open another credit card though.",['InformIntent'],ApplyCreditCard,finance
2769,finance_1531,finance_1531_007,Customer,OK and is that something that I could apply for over the phone?,['InformIntent'],ApplyLoan,finance
2770,finance_1532,finance_1532_003,Customer,"I'm doing just well, thank you. look I'm you know I'm a small business owner and I I just kinda want to expand our business so hoping to get a loan from the bank I've been banking with for two decades.",['InformIntent'],ApplyLoan,finance
2771,finance_1532,finance_1532_017,Customer,Could you actually tell me my my balance for my credit card.,['InformIntent'],CheckAccountBalance,finance
2772,finance_1535,finance_1535_007,Customer,"Yeah so I just wanted to update my email, my old email is a little I've I had that one for for for ten years. It's it's it's the same email that, you know, I was I was using when I was young. So I just kinda wanna update it to something a little more professional and I'm hoping that you can maybe help me with that.",['InformIntent'],UpdateEmail,finance
2773,finance_1538,finance_1538_009,Customer,"OK, yeah, so stopping the check if that's the best option then then that's I think what we're gonna need to do. there any other options or is stopping the check it? You can't like change the amount or.",['InformIntent'],CancelCheck,finance
2774,finance_1539,finance_1539_001,Customer,hi Danny. I'm I'm calling today to find out how much I owe on my SBE loan.,['InformIntent'],CheckLoanBalance,finance
2775,finance_1539,finance_1539_027,Customer,OK. so I think I do wanna go ahead and pay that off today. Is there anything else you need from me?,['InformIntent'],PayLoan,finance
2776,finance_1539,finance_1539_050,Customer,let's make it recurring.,[],SetAutoPayment,finance
2777,finance_1539,finance_1539_053,Customer,OK. And can I also get some information about your aluminum card?,['InformIntent'],GetCreditCardInfo,finance
2778,finance_1542,finance_1542_005,Customer,I wanna apply for a line of credit.,['InformIntent'],ApplyLoan,finance
2779,finance_1542,finance_1542_038,Customer,"also while I have you on the phone, same process to ask for a real estate loan?",['InformIntent'],GetLoanInfo,finance
2780,finance_1543,finance_1543_003,Customer,"Yeah so reason for my call. I have a business account with you. I've had an account for about a year now. we have a few cards through this account we have a rewards card. We also have a travelers card. But looking into getting a looking into getting a real estate loan and hoping to do that within the next thirty days. I'm on your website and I'm I'm going I'm using the calculator and I think I'll qualify but I just wanted to ensure that I was looking at the right quick liquidity ratio for my company just before I I I don't wanna necessarily get denied, I don't wanna waste anyone's time so I just was hoping to speak to someone to find out about the quick liquidity ratio.",['InformIntent'],AskLiquidityRatio,finance
2781,finance_1544,finance_1544_001,Customer,I'm about to go out of town on a family vacation but I really can't head out without making sure all of my business is taken care of. I wanted to schedule a long payment so I don't have to where a. Where about when I get back. I would like. I know I would probably I know I would probably be to tired dealing with my sister kids.,['InformIntent'],PayLoan,finance
2782,finance_1547,finance_1547_001,Customer,Jordana I am wanting to apply for an S B A seven A loan.,['InformIntent'],ApplyLoan,finance
2783,finance_1547,finance_1547_051,Customer,So now if I be let to go with the ten-year term and I pay it off early is there a penalty for paying it off early?,['InformIntent'],GetLoanInfo,finance
2784,finance_1548,finance_1548_004,Customer,the reason I made the call this morning. I need to know what's required what kind of business documents I'll need to apply for a loan.,['InformIntent'],GetLoanInfo,finance
2785,finance_1548,finance_1548_014,Customer,I'd like to apply for a term loan.,['InformIntent'],ApplyLoan,finance
2786,finance_1549,finance_1549_001,Customer,"Yes, I'm wanting to buy a property so I need to see about a loan.",['InformIntent'],ApplyLoan,finance
2787,finance_1550,finance_1550_001,Customer,Hi. Yes. I need to schedule an appointment with one of your tax specialists. I recently lost my account because we moved out of the country.,['InformIntent'],ScheduleAppointment,finance
2788,finance_1551,finance_1551_001,Customer,"Hi Agatha. My name is Reggie, and I'm calling because I need to cancel a check.",['InformIntent'],CancelCheck,finance
2789,finance_1552,finance_1552_001,Customer,yes. I've got a Intell- secure loan and I need to get a copy of my loan statement.,['InformIntent'],GetBankStatement,finance
2790,finance_1554,finance_1554_001,Customer,"Yeah, hi, Tom. I am looking into my financial investments and I just wanna make sure that I've been accountable to myself cuz I had an investment plan that I did display by switching on line, but I wanted to set up an appointment with your investment specialist for them to review my own plan. Maybe they can tweak it. I don't know.",['InformIntent'],ScheduleAppointment,finance
2791,finance_1564,finance_1564_003,Customer,to pay my credit card off.,[],MakeCreditCardPayment,finance
2792,finance_1564,finance_1564_039,Customer,"Well, yeah, I I would say the what is the the loan part what what's your percentages when it comes to the loans platinum",['InformIntent'],GetLoanInfo,finance
2793,finance_1565,finance_1565_005,Customer,"The address is one twenty one Parkside, actually you know what, I need to go there to apply for a loan. Is that something I could just do over the phone with you?",['InformIntent'],ApplyLoan,finance
2794,finance_1565,finance_1565_051,Customer,"Can I apply for the loans on, online?",['InformIntent'],OnlineBankingInfo,finance
2795,finance_1566,finance_1566_001,Customer,"Hey, Jerry. I was gonna stop by the branch but I got busy so I decided to give you a call. I wanna add an authorized user to my account.",['InformIntent'],AddUserToAccount,finance
2796,finance_1566,finance_1566_005,Customer,Jones Bid and Bath. And by the way I also would like to know your branch hours.,['InformIntent'],GetBranchHours,finance
2797,finance_1569,finance_1569_001,Customer,"Yes, I need to close my business account but I need to do it soon. I have an appointment in like thirty minutes so I'm trying to close it. Can you help me with that?",['InformIntent'],CloseAccount,finance
2798,finance_1569,finance_1569_036,Customer,Yes. So actually while I have you on the phone can you possible tell me the currency exchange rate for Europe?,['InformIntent'],GetExchangeRate,finance
2799,finance_1569,finance_1569_052,Customer,Does Intellibank have a currency trade option on their online banking? Like can I change a currency when sending money through my online banking account with you guys?,['InformIntent'],OnlineBankingInfo,finance
2800,finance_1570,finance_1570_004,Customer,"I'm doing great! So I kinda got a weird question. So I was thinking about going on vacation but I'm trying to figure out whether or not I should go to Poland or I should go to Japan. And you know I'm not the richest guy in the world so what I wanna do is I kinda wanna look at the exchange rates, see where I can get the best bang for my buck.",['InformIntent'],GetExchangeRate,finance
2801,finance_1571,finance_1571_001,Customer,"Hello, my name is Salim, and I'm calling to enquire about my company's quick liquidity ratio.",['InformIntent'],AskLiquidityRatio,finance
2802,finance_1571,finance_1571_011,Customer,"Oh, that's good to know, and does your bank offer the business plat card?",['InformIntent'],GetCreditCardInfo,finance
2803,finance_1572,finance_1572_001,Customer,"Yes, so I was wondering if you could tell me the current CPI, please?",['InformIntent'],AskConsumerPriceIndex,finance
2804,finance_1573,finance_1573_009,Customer,I need to apply for a loan.,['InformIntent'],ApplyLoan,finance
2805,finance_1574,finance_1574_005,Customer,And could you also give me their hours?,['InformIntent'],GetBranchHours,finance
2806,finance_1575,finance_1575_001,Customer,"Yeah I think we may have talked before, I I'm not sure if it was you or someone else. But I called the other day and I was asking about the possibility of closing my accounts. And after thinking about it I've decided that I'm gonna go ahead and do it unfortunately. Nothing against you guys, Nothing, you have been fantastic, especially if you were the person I talked to the other day, but the time has come.",['InformIntent'],CloseAccount,finance
2807,finance_1575,finance_1575_020,Customer,Yeah I'd like to hear the balances on both of those accounts.,['InformIntent'],CheckAccountBalance,finance
2808,finance_1576,finance_1576_001,Customer,Hi Jess. I need to speak to a tech specialist. I got something in the mail here and yeah just. Just a little bit curious. on the special that that's being offered. So that's pretty much.,['InformIntent'],ScheduleAppointment,finance
2809,finance_1579,finance_1579_003,Customer,"I'm I'm doing great, so, I I'm actually a customer of the bank and I have my own marketing company, online marketing company, and I wanted to find out about applying for a line of credit because I wanted to grow the business some more and upgrade some equipment, and add some more computers, and get some more bodies in the office, and things are really starting to take off, thanks to the whole world of you know, social media and people like to get online and boost their ego, and make fools of themselves, and that's where I come in and I get to market things and while people are making fools of themselves, they buy the products I market.",['InformIntent'],ApplyLoan,finance
2810,finance_1582,finance_1582_008,Customer,What I want to do is I kinda wanna see what the exchange rate is.,['InformIntent'],GetExchangeRate,finance
2811,finance_1582,finance_1582_010,Customer,I'm also thinking about closing down one of my accounts.,['InformIntent'],CloseAccount,finance
2812,finance_1582,finance_1582_057,Customer,And what do I have in my wealth management account?,['InformIntent'],CheckAccountBalance,finance
2813,finance_1584,finance_1584_036,Customer,I just I was hoping to get the balance of my credit card the due balance that I have due.,['InformIntent'],CheckAccountBalance,finance
2814,finance_1587,finance_1587_008,Customer,"Well, thank you so I'm actually looking to I'm getting more and more involved in the whole numbers game of my business and I'm learning a lot now more about this whole debt to income ratio and I wanted to see if I can get like the updated you know figures on the debt to income ratio that percentage for this quarter that we're in right now.",['InformIntent'],GetDebtIncomeRatio,finance
2815,finance_1590,finance_1590_001,Customer,"Yes, I'm needing to order new checks.",['InformIntent'],OrderCheck,finance
2816,finance_1590,finance_1590_057,Customer,No I think that that's everything. Thank you so much. And you said you emailed me the receipt right?,[],RequestEmail,finance
2817,finance_1591,finance_1591_001,Customer,Hey Judas. I think I need to talk to a financial advisor. Do you have any of those around today?,['InformIntent'],ScheduleAppointment,finance
2818,finance_1592,finance_1592_024,Customer,there was. My old email address I changed it recently. Oh I guess like OK so should we just? Yeah let's do that. Let's update my email address,['InformIntent'],UpdateEmail,finance
2819,finance_1594,finance_1594_001,Customer,"Hi, Kelly, I'm just curious about a small business loan.",['InformIntent'],GetLoanInfo,finance
2820,finance_1594,finance_1594_020,Customer,"So if I'm a small business owner, which, which one do you think is better?",['InformIntent'],GetLoanInfo,finance
2821,finance_1594,finance_1594_022,Customer,"OK, let's sign up for that.",[],ApplyLoan,finance
2822,finance_1595,finance_1595_003,Customer,Oh well I'm having the darndest time with everything going on and how busy it is remembering to pay my credit card. Is there anyway I. Cuz you know like expenses kind of stay the same. Is there any way I could just get an automatic withdrawal from my account and just autopay it?,['InformIntent'],SetAutoPayment,finance
2823,finance_1596,finance_1596_001,Customer,yes I'm calling to set up an automatic billing for my checking account.,['InformIntent'],SetAutoPayment,finance
2824,finance_1599,finance_1599_025,Customer,That is good can we. I apply now?,['InformIntent'],ApplyLoan,finance
2825,finance_1600,finance_1600_003,Customer,"Well, my sister-in-law just had a little niece, well, a little kid. And that makes me an uncle, her first well her first birthday is coming up, and you know, it's one of those things where you gotta get one of those savings bond kinda traditions. And I had my eye on a couple of them. But you know, I kinda want something that'll return a little bit, once she graduates. You know, a good eighteen year, maybe twenty year.",['InformIntent'],GetTreasuryBondYield,finance
2826,finance_1600,finance_1600_020,Customer,"All right, and I can make a, can I make an online purchase of that, or do I need to come into the bank?",['InformIntent'],OnlineBankingInfo,finance
2827,finance_1600,finance_1600_022,Customer,"Oh OK, well if I could get your nearest branch location adjacent to my place?",['InformIntent'],FindBranch,finance
2828,finance_1601,finance_1601_001,Customer,Hey John my name is Stephanie. I'm calling because I wanted to see if I can do a wire transfer I think that's what it called.,['InformIntent'],MakeTransfer,finance
2829,finance_1605,finance_1605_048,Customer,"OK, I think I'm going to not bank with you anymore.",[],CloseAccount,finance
2830,finance_1608,finance_1608_011,Customer,I need to check the balance on my loan.,['InformIntent'],CheckLoanBalance,finance
2831,finance_1608,finance_1608_055,Customer,no I just wanted to make a payment.,['InformIntent'],PayLoan,finance
2832,finance_1610,finance_1610_001,Customer,"Hi, I'm calling because I am interested in finding out what my net income was for the year twenty twenty.",['InformIntent'],NetIncome,finance
2833,finance_1610,finance_1610_066,Customer,"OK, that, that sounds super, yeah simply. OK, we, we can do that so do I go on the website, or, do you wanna send me a link?",['InformIntent'],RequestEmail,finance
2834,finance_1612,finance_1612_001,Customer,"Margarita, I would like to open a business card for my corporation.",['InformIntent'],ApplyCreditCard,finance
2835,finance_1614,finance_1614_002,Customer,I need to get some money to them by three o'clock and I'm wondering do you know a way I can get that done?,['InformIntent'],MakeTransfer,finance
2836,finance_1615,finance_1615_035,Customer,yes how about could you mail me my statement?,['InformIntent'],GetBankStatement,finance
2837,finance_1615,finance_1615_043,Customer,"OK now and that if I go online, will that tell me all about it?",['InformIntent'],OnlineBankingInfo,finance
2838,finance_1618,finance_1618_003,Customer,I'm doing great. Thank you. the reason that I'm calling is I need to close our savings account. I'm calling from The Happy Bear.,['InformIntent'],CloseAccount,finance
2839,finance_1621,finance_1621_001,Customer,Yes I'm about to apply for a new business loan. And I would like to check my credit report to make sure everything is up to date. want it please.,['InformIntent'],GetCreditReport,finance
2840,finance_1622,finance_1622_001,Customer,I need to update my address no no I mean I need to update my phone number.,['InformIntent'],UpdatePhoneNumber,finance
2841,finance_1623,finance_1623_018,Customer,You be able would I be able to see that online too?,['InformIntent'],OnlineBankingInfo,finance
2842,finance_1623,finance_1623_025,Customer,"And that and that's my net income, correct?",[],NetIncome,finance
2843,finance_1623,finance_1623_045,Customer,Can I get statements online?,['InformIntent'],OnlineBankingInfo,finance
2844,finance_1625,finance_1625_007,Customer,"Well, I was looking to have get a loan for the bank.",['InformIntent'],ApplyLoan,finance
2845,finance_1626,finance_1626_001,Customer,yes. I called the other day and I opened up a Intel business total checking account and I need to add a user to that account.,['InformIntent'],AddUserToAccount,finance
2846,finance_1627,finance_1627_003,Customer,"All is well. All is well, man. All is well. my name is Ryan Williams, and I was calling in regards to, well, I have a question. Do you guys have a online service or anything like that? Or is it better to walk in?",['InformIntent'],OnlineBankingInfo,finance
2847,finance_1627,finance_1627_025,Customer,"Wow. Oh, OK. I Well, I don't even know why I didn't think about that. But, yeah, ordering checks, I think that would be. I think will be the best option.",[],OrderCheck,finance
2848,finance_1632,finance_1632_001,Customer,"Hi, Marsha. My name is Brandon and I'm wanting close one of my accounts.",['InformIntent'],CloseAccount,finance
2849,finance_1632,finance_1632_036,Customer,yeah. I'll be transferring that balance to this account. It's two eight zero zero nine five.,[],MakeTransfer,finance
2850,finance_1632,finance_1632_061,Customer,I would just also like to ask if I could have a new card on that account sent to my current address. And that'd be everything I need for the day.,['InformIntent'],RequestNewCard,finance
2851,finance_1634,finance_1634_021,Customer,OK. Well that sounds very good. what's the balance in my savings account on my. You know with my credit card?,['InformIntent'],CheckAccountBalance,finance
2852,finance_1635,finance_1635_003,Customer,"So, reason for my call is because I've in the past, I've, I used to have a business account, but now mostly have a checking and savings account. I do have a card, I have the traveler's card, and, and I'm just looking to speak to a financial advisor, or an in-house financial professional, I just have several questions about my account and, I'm thinking of yeah, doing several investments and like, I, I'd like to do them, you know, with your bank so, if somebody could maybe hop on the phone with me, like five, ten minutes, it's very simple questions I have, and I'd just like to talk to someone.",['InformIntent'],ScheduleAppointment,finance
2853,finance_1636,finance_1636_009,Customer,"Yeah, that's OK. And and by the way, I also would like to have the balance on the account.",['InformIntent'],CheckAccountBalance,finance
2854,finance_1636,finance_1636_029,Customer,OK. That sounds like something I'd like to do.,[],ApplyCreditCard,finance
2855,finance_1639,finance_1639_001,Customer,"Hi Andy how's it going? Yeah so reason I called is I have a business, right. And my storefront is in this part of town, this neighborhood, where All right so look, my ex kind of like a bad bad break up and it's just like she's there in that neighborhood like all the time, you know? And it's like she doesn't come in or anything, she wasn't coming in, but it's like I see her walking around. I don't wanna be seeing her with a new guy and on the Anyway you get the point. So I moved the location to another part of town. Figured it's a it's kind of like another good location so I just moved the storefront, I got out that neighborhood, and so anyway my point is I need to update my business address with you, cuz I don't I don't need my mail going to the other location. Cuz I don't wanna go fetch it from whoever is there now and run into my ex, you know? So if I could do that that'd be that'd be great.",[],UpdateStreetAddress,finance
2856,finance_1640,finance_1640_001,Customer,Hi I need to apply for a real estate loan please.,['InformIntent'],ApplyLoan,finance
2857,finance_1641,finance_1641_001,Customer,Yes I'm calling because I want to see what I need to do to change how I get my statements.,['InformIntent'],ChangeStatementDelivery,finance
2858,finance_1642,finance_1642_018,Customer,"You should have it, it's a it's the thing I just called it what, what's Oh, god what are we gonna do? We, could we just set, cuz I just wanna set the appointment up. Set the appointment up, I I'll take the chance, just set just set the appointment up.",['InformIntent'],ScheduleAppointment,finance
2859,finance_1652,finance_1652_001,Customer,"Hi Tim. love the name. That's a very strong name. so, I was hoping that you could help me apply for a for a loan.",['InformIntent'],ApplyLoan,finance
2860,finance_1655,finance_1655_001,Customer,"Hi, I'm calling because I am interested to know what my net income is for the month of September of this year actually.",['InformIntent'],NetIncome,finance
2861,finance_1655,finance_1655_045,Customer,"Yeah, and so and it it would be for the digital marketing aspect of of of my my company. And so yeah, I wanted to see what the process would be like to apply for that and and if we could do that.",['InformIntent'],ApplyLoan,finance
2862,finance_1658,finance_1658_001,Customer,Hi Johnathan Just looking to make a wire transfer to a different account.,['InformIntent'],MakeTransfer,finance
2863,finance_1659,finance_1659_001,Customer,Hi Matilda. My name's Justin and I just wanted to call and check my account balance right quick.,['InformIntent'],CheckAccountBalance,finance
2864,finance_1659,finance_1659_062,Customer,"Matilda, I'm gonna I'm gonna need to change my pin number ASAP.",['InformIntent'],ChangePin,finance
2865,finance_1659,finance_1659_074,Customer,"Yes, I did. are you able to see where those withdrawals were made?",['InformIntent'],GetTransactions,finance
2866,finance_1660,finance_1660_001,Customer,Hi there I need to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
2867,finance_1660,finance_1660_041,Customer,"Oh speaking of nice dinners, I wanted to ask is there a fee to apply for the term loan?",['InformIntent'],GetLoanInfo,finance
2868,finance_1661,finance_1661_005,Customer,I need some help please Rose. I am trying to apply for a line of credit with you all.,['InformIntent'],ApplyLoan,finance
2869,finance_1665,finance_1665_001,Customer,"Yeah, I like to update my, my street address for my business.",['InformIntent'],UpdateStreetAddress,finance
2870,finance_1665,finance_1665_034,Customer,"right now I think I got a loan with you guys I I was concerned about that I don't know if that payment was made on time or not, just wanted to see.",[],CheckLoanBalance,finance
2871,finance_1665,finance_1665_042,Customer,"OK, that sounds good that sounds good and also I got a question. I need to find out about one of my credit. What's the balance on one my credit cards one of my employees have? and I'm not sure what the loan number is but maybe you can see it on, on your information.",['InformIntent'],CheckAccountBalance,finance
2872,finance_1666,finance_1666_001,Customer,"Hello. I am gonna be asking you about small business loans today. I really don't know anything about them, and it appears that some real estate has been made available at you know, a friend of a friend found. I've been looking for a space like this. It appears I have an opportunity to get it, but I know I don't have enough cash to just get it outright. So I need to find other solutions.",[],GetLoanInfo,finance
2873,finance_1666,finance_1666_029,Customer,"Oh, man. Cuz I wanna see how much I owe on it this month, and I'm just talking while I find it, but I wanna get that paid off because I know that I either am at the deadline or I'm real close to it, and I don't wanna get another late fee, cuz I got one of those last month and, man, those things are terrible, and it's should be a crime how much you overcharge on those. Or every bank. It's not just you. It's just like you know, obviously, I appreciate having a credit card, but man, if you happen to like miss it by a day or two, then you really pay the price. it's kinda like the punishment way outweighs the crime, you know But, anyway, I found the number. Sorry, I was just babbling while I was.",['InformIntent'],CheckAccountBalance,finance
2874,finance_1666,finance_1666_032,Customer,"so anyway, my sixteen digit account number is one six six zero two one three three eight four nine two six nine two two. That's the one. That's for the one that I have the outstanding balance I need to pay. I mean I'm just gonna do the minimum that's due, but I also wanna know what's the total amount due.",['InformIntent'],CheckAccountBalance,finance
2875,finance_1668,finance_1668_004,Customer,Can you give me a little bit more information about your SBA seven A loan please?,['InformIntent'],GetLoanInfo,finance
2876,finance_1668,finance_1668_025,Customer,OK. Is it possible that we can start the process for the SBA loan?,['InformIntent'],ApplyLoan,finance
2877,finance_1668,finance_1668_083,Customer,OK. I had a second question. There was something else I wanted to ask you about. The secured loan.,[],ApplyLoan,finance
2878,finance_1670,finance_1670_001,Customer,"Man. I spoke to some motherfucker yesterday. Oh, I'm so frustrated. I I need you to connect me to a financial advisor. I'm sorry. What was your name?",['InformIntent'],ScheduleAppointment,finance
2879,finance_1673,finance_1673_007,Customer,"Yes, I like to cancel a check.",['InformIntent'],CancelCheck,finance
2880,finance_1677,finance_1677_005,Customer,Well I was looking to open up a checking account.,['InformIntent'],OpenAccount,finance
2881,finance_1681,finance_1681_001,Customer,"Hey how are you Sampson? I need to cancel a check. Wrote it? Sent it? But it was the wrong amount. and this is kind of a very important client of mine and kind of what I have is sort of this immediate sense of professionalism. that wanted them to send in the check. Make the payment and it's too little it's wrong. I've already contacted somebody on their end. Who's you know, working with me to make sure they can intercept the check in time. but I'd also like there to be no no issues fumbling it. So hopefully that person doesn't say take the check cash it and then we had another whole issue we're going to have to deal with. I'd like to get in front of it. As well if that's if that's if that's able to happen.",['InformIntent'],CancelCheck,finance
2882,finance_1682,finance_1682_003,Customer,I wanted talk to you about a secure loan.,['InformIntent'],ApplyLoan,finance
2883,finance_1685,finance_1685_001,Customer,"Hi, I need to apply for a line of credit please?",['InformIntent'],ApplyLoan,finance
2884,finance_1685,finance_1685_008,Customer,I want the secured loan please?,[],ApplyLoan,finance
2885,finance_1686,finance_1686_001,Customer,Yes I'd like to know what my debt to is please.,['InformIntent'],GetDebtIncomeRatio,finance
2886,finance_1686,finance_1686_033,Customer,Yes. Can I get the account balance?,['InformIntent'],CheckAccountBalance,finance
2887,finance_1688,finance_1688_007,Customer,Hi so yeah I'm I'm just calling to ask a few questions about potentially potentially trying to set up a loan.,['InformIntent'],GetLoanInfo,finance
2888,finance_1691,finance_1691_011,Customer,"Yes, a bank statement. Exactly. that's exactly what I need. Thank you.",[],GetBankStatement,finance
2889,finance_1693,finance_1693_001,Customer,Hello. I'm interested in opening a savings account for business.,['InformIntent'],OpenAccount,finance
2890,finance_1694,finance_1694_030,Customer,Yeah Let's do that and let's can we continue with the old dinosaur method and could you schedule my next loan payment for my business loan,['InformIntent'],PayLoan,finance
2891,finance_1696,finance_1696_003,Customer,I was trying to check my loan balance.,['InformIntent'],CheckLoanBalance,finance
2892,finance_1700,finance_1700_001,Customer,Yeah. I'd like to see what the balance of my account is.,['InformIntent'],CheckAccountBalance,finance
2893,finance_1703,finance_1703_003,Customer,"Doing great. My name's Joey, and I was hoping that you could help me out with a checking my account balance?",['InformIntent'],CheckAccountBalance,finance
2894,finance_1703,finance_1703_039,Customer,I am actually looking to apply for a secure loan as well.,['InformIntent'],ApplyLoan,finance
2895,finance_1704,finance_1704_005,Customer,Just need to open up a savings account could you just tell me what my options are?,['InformIntent'],OpenAccount,finance
2896,finance_1705,finance_1705_001,Customer,Hi Erica my name is Tristan and I'm calling because I'd like to make a wired transfer to one of my external business accounts.,['InformIntent'],MakeTransfer,finance
2897,finance_1706,finance_1706_001,Customer,"Hi Daisy, I need to check the remaining balance on my credit card?",['InformIntent'],CheckAccountBalance,finance
2898,finance_1708,finance_1708_001,Customer,"yes. I just got a notice in the mail today. About about a loan can you tell me how much and how, how much is due? It feels like I'm never gonna pay off this stupid loan.",['InformIntent'],CheckLoanBalance,finance
2899,finance_1709,finance_1709_010,Customer,"Oh yeah, no. I was, just wanted to update my street address.",['InformIntent'],UpdateStreetAddress,finance
2900,finance_1710,finance_1710_001,Customer,Hi Larry I wanted to make a payment on my credit card account.,['InformIntent'],MakeCreditCardPayment,finance
2901,finance_1712,finance_1712_001,Customer,Yes. I want to know what my company's income debt to ratio is please.,['InformIntent'],GetDebtIncomeRatio,finance
2902,finance_1712,finance_1712_031,Customer,"Yes, can I update my phone number?",['InformIntent'],UpdatePhoneNumber,finance
2903,finance_1714,finance_1714_009,Customer,"I guess it would probably make sense for me just to take all my stuff and meet with him, so I can like really show them everything.",[],ScheduleAppointment,finance
2904,finance_1716,finance_1716_001,Customer,"Hi. Yeah, I think you're the one that I called I need to check the balance on my account for some for some info. I'm I'm trying to figure thing let first question can I check my account?",['InformIntent'],CheckAccountBalance,finance
2905,finance_1716,finance_1716_015,Customer,"OK, OK. Now if that OK five Five hundred in that OK. OK, well I guess I'm trying to figure out my curl what my my QLR or whatever they call it?",[],AskLiquidityRatio,finance
2906,finance_1717,finance_1717_073,Customer,Will I receive a confirmation email with that?,['InformIntent'],RequestEmail,finance
2907,finance_1717,finance_1717_085,Customer,"Oh! I, I Aside from the wire transfer, I also wanted to check my credit card balance.",['InformIntent'],CheckAccountBalance,finance
2908,finance_1718,finance_1718_012,Customer,Yes. I wanted open up a term loan for my business.,['InformIntent'],ApplyLoan,finance
2909,finance_1719,finance_1719_001,Customer,Yeah I was thinking about making an exchange.,['InformIntent'],MakeTransfer,finance
2910,finance_1719,finance_1719_015,Customer,Yeah I'd like to get an exchange rate and from there I just I'm ready for the exchange honesty.,['InformIntent'],GetExchangeRate,finance
2911,finance_1722,finance_1722_006,Customer,So I wanted to call you and check on some value of stocks.,['InformIntent'],GetStockQuote,finance
2912,finance_1727,finance_1727_001,Customer,"yeah, I'm going to be closing my account today.",[],CloseAccount,finance
2913,finance_1728,finance_1728_001,Customer,How you doing Gerry? Can you give me the price of the US consumer index?,['InformIntent'],AskConsumerPriceIndex,finance
2914,finance_1728,finance_1728_029,Customer,"Yeah what's the the balance on my complete account, could you get me that?",['InformIntent'],CheckAccountBalance,finance
2915,finance_1730,finance_1730_001,Customer,"yes, I wanna know what the balance is on my loan.",['InformIntent'],CheckLoanBalance,finance
2916,finance_1732,finance_1732_005,Customer,Well I was looking for a exchange rate between a couple of different countries I was thinking about making a visit to.,['InformIntent'],GetExchangeRate,finance
2917,finance_1734,finance_1734_005,Customer,Oh Well first I need some information about the last quarterly consumer price index for my gas and my electric and my food.,['InformIntent'],AskConsumerPriceIndex,finance
2918,finance_1734,finance_1734_052,Customer,Yeah. I need to get some type of a loan.,['InformIntent'],ApplyLoan,finance
2919,finance_1734,finance_1734_069,Customer,What other type of loan options do you have?,['InformIntent'],GetLoanInfo,finance
2920,finance_1739,finance_1739_025,Customer,OK. That's fine on that part but can you update the phone number?,['InformIntent'],UpdatePhoneNumber,finance
2921,finance_1740,finance_1740_008,Customer,just wanna go ahead and maybe get my credit card paid off. so I can at least give her that to you know hold on to so she know that I'm in good financial standing I want her to just have a peaceful death you know what I mean like I don't want her to die unhappy.,['InformIntent'],MakeCreditCardPayment,finance
2922,finance_1740,finance_1740_043,Customer,what's my balance?,['InformIntent'],CheckAccountBalance,finance
2923,finance_1740,finance_1740_069,Customer,Yes half half today and half next week on the same day.,[],MakeCreditCardPayment,finance
2924,finance_1740,finance_1740_073,Customer,And could I also get an email next week saying that I paid it off just so I can show my mother?,['InformIntent'],RequestEmail,finance
2925,finance_1741,finance_1741_003,Customer,so I'm calling to check my commercial account balance for my business.,['InformIntent'],CheckAccountBalance,finance
2926,finance_1741,finance_1741_028,Customer,Yeah I definitely would like to take advantage of the offer. So if we can put something together so somebody can reach back out to me and we can further talk about yeah this great offer.,[],RequestEmail,finance
2927,finance_1744,finance_1744_001,Customer,"Hi. I am calling. I got a flier in the mail, and I am calling to sign up for your tax specialist services.",['InformIntent'],ScheduleAppointment,finance
2928,finance_1745,finance_1745_003,Customer,"And now, we're looking to do some more expansion. And I've heard about the S B A seven A loans. And that Intellibank has those. And I wanted to apply for that.",['InformIntent'],ApplyLoan,finance
2929,finance_1746,finance_1746_001,Customer,Yes so I need to see about getting a business loan.,['InformIntent'],ApplyLoan,finance
2930,finance_1746,finance_1746_007,Customer,So I'll kind of explain what I'm trying to do is so I'm trying to buy a second business location and I've found a beautiful property in it's really close to my kids school so we decided do we wanted to expand but I'm not really sure what the best thing for us to do is.,[],GetLoanInfo,finance
2931,finance_1746,finance_1746_013,Customer,OK so I think I'd probably rather do the real estate loan. I'm not sure I qualify for the other.,[],ApplyLoan,finance
2932,finance_1748,finance_1748_001,Customer,"Yeah, I am having an issue and I really hope you can help me with this. I'm not sure exactly what you can do but I wrote a check. Sent it out yesterday and I found out today that I wrote it for way over the amount that I was supposed to write it for.",['InformIntent'],CancelCheck,finance
2933,finance_1748,finance_1748_048,Customer,"Now the. In the future, is something that I can do online?",['InformIntent'],OnlineBankingInfo,finance
2934,finance_1750,finance_1750_001,Customer,Hi. I would like to speak with someone. I got a flyer in the mailbox and checked out everything online. And I'm pretty interested in the tax specialist services.,['InformIntent'],ScheduleAppointment,finance
2935,finance_1755,finance_1755_032,Customer,But that's it for that? Oh. I have another question what's the current exchange rate for the US dollar to the Canadian dollar?,['InformIntent'],GetExchangeRate,finance
2936,finance_1756,finance_1756_001,Customer,"Hi, John I need to check the balance of my commercial account.",['InformIntent'],CheckAccountBalance,finance
2937,finance_1757,finance_1757_005,Customer,I'm gonna apply for an S loan.,['InformIntent'],ApplyLoan,finance
2938,finance_1759,finance_1759_003,Customer,"Is it? Well I guess I should up it to five thousand, but I'm calling because I wanted to check and see if there was any fraud detected on my account?",['InformIntent'],GetTransactions,finance
2939,finance_1759,finance_1759_038,Customer,"Yes, definitely want to do that, want to do that.",[],ChangePin,finance
2940,finance_1762,finance_1762_004,Customer,Checking account please. How's your day going?,[],OpenAccount,finance
2941,finance_1763,finance_1763_001,Customer,Yes I need to update my address street address. I think you already have the street address but I wanna add a a PO Box.,['InformIntent'],UpdateStreetAddress,finance
2942,finance_1764,finance_1764_006,Customer,"Well, first up I was hoping if I could update my phone number?",['InformIntent'],UpdatePhoneNumber,finance
2943,finance_1764,finance_1764_069,Customer,Yes. I would like to see how much money is due on my credit card.,['InformIntent'],CheckAccountBalance,finance
2944,finance_1766,finance_1766_007,Customer,"yeah sure, you can check my accounts.",[],CheckAccountBalance,finance
2945,finance_1767,finance_1767_001,Customer,"yeah, I'm think of buying some stock. But I'm not sure if it's worth it.",[],PurchaseStocks,finance
2946,finance_1768,finance_1768_001,Customer,"Hey Michael. I'm just looking to do a very quick internal transfer I just wanna take money from my savings, get it into my checking. Yeah, just as quickly as possible.",['InformIntent'],MakeTransfer,finance
2947,finance_1770,finance_1770_001,Customer,yes. I have a real estate loan and I need to check the balance.,['InformIntent'],CheckLoanBalance,finance
2948,finance_1771,finance_1771_003,Customer,I am looking to close out my commercial account.,['InformIntent'],CloseAccount,finance
2949,finance_1771,finance_1771_004,Customer,And transfer the funds that I have remaining into another account.,['InformIntent'],MakeTransfer,finance
2950,finance_1771,finance_1771_046,Customer,so my credit card is from the old company I was wondering if I can and possibly get set up for the new one or?,['InformIntent'],ApplyCreditCard,finance
2951,finance_1773,finance_1773_009,Customer,"Yeah, so like so I was talking about, like, the unreliable narrator thing, you know like the you know . Shady, suspicious people, right? OK, so I have several employees and it's payday and so I was writing checks. They come in. I was writing everybody checks and for, for one person I, I write this check and after I write the check for him . He's got his baseball cap on and, and after I get a good look at him I realize like, like, hey wait a minute, you're not Davy. somebody just comes in and he, like, takes his check and then I'm saying, what. And I go to try to catch this dude, and he jumps on the bus. And now even though I, I wrote it for Davy, I mean he could easily try to cash that, whatever, with a fake name or he could try to change the name on there or something. I mean there are, there are ways, you know, with all these little check cashing places that take a percent, you know, and all that. So he jumps on the bus. I didn't catch him. And so I need to cancel that check before he cashes it, you know then it's like anyway I need to cancel the check that I wrote.",['InformIntent'],CancelCheck,finance
2952,finance_1776,finance_1776_001,Customer,Yeah so I think I need to get a loan.,['InformIntent'],ApplyLoan,finance
2953,finance_1776,finance_1776_011,Customer,"No, can you share some information about it?",['InformIntent'],GetLoanInfo,finance
2954,finance_1776,finance_1776_016,Customer,"Yes let's do it, let's go ahead and move forward on that one.",[],ApplyLoan,finance
2955,finance_1780,finance_1780_001,Customer,Yes Jerry I want to apply for a term loan please.,['InformIntent'],ApplyLoan,finance
2956,finance_1780,finance_1780_069,Customer,OK no no questions about that I appreciate it but I also would like to get the balance of my credit card.,['InformIntent'],CheckAccountBalance,finance
2957,finance_1782,finance_1782_001,Customer,yes I need to upgrade my equipment for my cabinet shop and I was wondering what type of loans that you offered?,['InformIntent'],GetLoanInfo,finance
2958,finance_1782,finance_1782_013,Customer,OK let's do that.,[],ApplyLoan,finance
2959,finance_1783,finance_1783_001,Customer,Timothy I need to check the loan balance on the house. We did a few things. You know refinanced which was which was a smart move but now we're looking to make a few other purchases. looking at a new car. You know this new Bronco came out and I'm kinda psyched for it. Just wondering if I have have enough space you know in my account. say keep my little payments good. Balance is square enough to where we have some leeway so make make a few other payments you know. so if that's that's something we could figure out today I'd I'd I'd love to have that knocked out.,['InformIntent'],CheckLoanBalance,finance
2960,finance_1783,finance_1783_035,Customer,no I guess not. Well what kind of leeway do we have to to make some changes to like scheduling of payments or options to lower.,['InformIntent'],GetLoanInfo,finance
2961,finance_1787,finance_1787_001,Customer,"Yes, I need to check my checking account balance, please.",['InformIntent'],CheckAccountBalance,finance
2962,finance_1787,finance_1787_017,Customer,"OK, I don't have any pending deposits, do I?",['InformIntent'],GetTransactions,finance
2963,finance_1787,finance_1787_019,Customer,"OK, so I'm needing to cover a business expense, expense. and don't want to have to withdraw all the funds from my checking account. So I'm not really sure what my options are . Do you know what I could possibly do?",['InformIntent'],GetLoanInfo,finance
2964,finance_1787,finance_1787_027,Customer,"OK, so I think based off of what you said, I think the term loan sounds like it would be the best bet for me then, ay?",[],ApplyLoan,finance
2965,finance_1789,finance_1789_001,Customer,yes I would like to apply for a line of credit on my business please.,['InformIntent'],ApplyLoan,finance
2966,finance_1791,finance_1791_001,Customer,"Hey, Allen. good to speak to you. I need to make a change to my statement delivery method I think is what you guys call it. yeah.",['InformIntent'],ChangeStatementDelivery,finance
2967,finance_1792,finance_1792_001,Customer,"Yeah, I want to update my phone number on my on my business account.",['InformIntent'],UpdatePhoneNumber,finance
2968,finance_1795,finance_1795_023,Customer,"Well, good. I do like having gotten this information. what is my real estate loan balance?",['InformIntent'],CheckLoanBalance,finance
2969,finance_1800,finance_1800_001,Customer,"Yes. So, I have other accounts with Intellibank but we've started to sell food lately and I really think I need to separate that account somehow. I'm not sure how to do that.",['InformIntent'],OpenAccount,finance
2970,finance_1802,finance_1802_047,Customer,"under my current commercial account, what are kind of you guys have a favorable terms if I want to put in a car in there? Let's say, it's a company car.",['InformIntent'],GetLoanInfo,finance
2971,finance_1804,finance_1804_005,Customer,"I'm good. I'm good. I would I would be much better if I if I could speak to a financial advisor. I I'm looking to potentially deposit a big sum into my account, and I'd just like some guidance from a financial professional. Could could you help me with that? Are you a financial advisor?",['InformIntent'],ScheduleAppointment,finance
2972,finance_1807,finance_1807_005,Customer,OK. I do have a business account and I was wondering if you could give me that ratio.,['InformIntent'],AskLiquidityRatio,finance
2973,finance_1807,finance_1807_025,Customer,"OK, that's good. and I understand that online banking is an option for me.",[],OnlineBankingInfo,finance
2974,finance_1808,finance_1808_007,Customer,"Jones, Bid and Bell. And I would also like to know what the branch hours are?",['InformIntent'],GetBranchHours,finance
2975,finance_1810,finance_1810_006,Customer,"But when your in. But when your a business you got to continue to put some capital in there to grow right? So I just need some money to grow and I have good credit so I just need need like a loan or something to keep expanding my business, which is doing really well.",['InformIntent'],ApplyLoan,finance
2976,finance_1811,finance_1811_011,Customer,"All right basically, what I wanna do it, I wanna apply for a line of credit.",['InformIntent'],ApplyLoan,finance
2977,finance_1811,finance_1811_024,Customer,"Yeah let's do the real estate , how bout you know what, no I take that back. Let's do the term loan.",[],ApplyLoan,finance
2978,finance_1812,finance_1812_001,Customer,"Yeah, I got a cheque I need to cancel.",['InformIntent'],CancelCheck,finance
2979,finance_1814,finance_1814_011,Customer,"Kaleb, hi Kaleb. Oh man, I'm just I've been getting a lot of spam, just email spam, and I'm not I'm not very tech savvy. I always prefer I guess talking to someone live, but yeah like, I just been getting all this spam. I've been deleting it but I still get it. I don't know, and I also might wanna like update some information cuz I just moved as well, if I can update my my address, at least see if you guys. Maybe I I might have updated already, you see, I don't know. I got, I get this email from you guys and sometimes I respond and and sometimes it's spam. It looks like spam anyway. Sometimes I just delete it, so I think it's just a whole mess right now. I'm just trying to figure it all out.",['InformIntent'],UpdateStreetAddress,finance
2980,finance_1817,finance_1817_001,Customer,Yes I want to cancel a check.,['InformIntent'],CancelCheck,finance
2981,finance_1818,finance_1818_001,Customer,"yes, well I was just sitting here watching a little television, and a commercial pop on about you guys, and it just reminded me that I needed to do something, that I needed to check my loan balance. are you able to help me with that?",['InformIntent'],CheckLoanBalance,finance
2982,finance_1820,finance_1820_002,Customer,"Hi I need to change the pin number of my business checking account, please?",['InformIntent'],ChangePin,finance
2983,finance_1821,finance_1821_000,Customer,Hi. I'm Albert King. I just need to check on my net income for this year.,['InformIntent'],NetIncome,finance
2984,finance_1821,finance_1821_028,Customer,could you have add a brochure with information on the Gold and Platinum cards to the package that you're going to mail to me?,['InformIntent'],GetCreditCardInfo,finance
2985,finance_1822,finance_1822_001,Customer,Hi Marcus. Oh yeah. I'm just. I need a little bit of extra cash flow and I was wondering what options there are for a small business owner such as myself.,['InformIntent'],GetLoanInfo,finance
2986,finance_1827,finance_1827_005,Customer,I have a complex question. I'd like to find out the Consumer Price index of Diesel fuel in the past three quarters.,['InformIntent'],AskConsumerPriceIndex,finance
2987,finance_1828,finance_1828_001,Customer,"Yes Jerry, I I'm calling because I want to apply for a line of credit.",['InformIntent'],ApplyLoan,finance
2988,finance_1828,finance_1828_059,Customer,OK that would be just fine and I also would like to get the balance on my credit card.,['InformIntent'],CheckAccountBalance,finance
2989,finance_1830,finance_1830_029,Customer,Would does it would it matter if I if I was a co-owner. Would I be able to get more money if there was like another person on the name for the for the for the company or does it matter at all?,['InformIntent'],GetLoanInfo,finance
2990,finance_1831,finance_1831_001,Customer,"Hello, Michael. I I'm just calling simply to see what options there are for getting a corporate credit card for my small business.",['InformIntent'],GetCreditCardInfo,finance
2991,finance_1838,finance_1838_001,Customer,"Hi Josh. I'm a customer here at the bank and I have an account, a business account. And I would like a line of credit.",['InformIntent'],ApplyLoan,finance
2992,finance_1838,finance_1838_036,Customer,"For for a second just waiting, I was wondering what what the next steps would be to get a real estate loan?",['InformIntent'],ApplyLoan,finance
2993,finance_1840,finance_1840_001,Customer,"Hey, Robin. I am calling because we were thinking about doing some debt refinancing for our business. Well for my business. I'm sorry. And you know I was trying to look for something with a lower interest rate than what I'm paying on my bills already. and I was thinking maybe about applying for a loan like one of the loans that you need no collateral for.",['InformIntent'],ApplyLoan,finance
2994,finance_1841,finance_1841_001,Customer,Yes I I wrote the wrong amount on a business check that I wrote and I'm wanting to call and get that check canceled. Oh I was wondering if you can help me out with that,['InformIntent'],CancelCheck,finance
2995,finance_1841,finance_1841_049,Customer,Somebody was mentioning to me about Consumer Price Index as regard to some of the the cell phone charging products that we have. if you knew what that index might be for the USB C cords that,['InformIntent'],AskConsumerPriceIndex,finance
2996,finance_1841,finance_1841_053,Customer,"Oh OK, so we can we can look this up online?",[],OnlineBankingInfo,finance
2997,finance_1842,finance_1842_003,Customer,I need to order some checks.,['InformIntent'],OrderCheck,finance
2998,finance_1845,finance_1845_007,Customer,I'd like to order some checks.,['InformIntent'],OrderCheck,finance
2999,finance_1847,finance_1847_001,Customer,"Well, Jessica from Intellibank, I am calling I'm calling because I need to order some checks for my company.",['InformIntent'],OrderCheck,finance
3000,finance_1853,finance_1853_009,Customer,OK I'm just calling about adding some of my employees onto my account.,['InformIntent'],AddUserToAccount,finance
3001,finance_1853,finance_1853_063,Customer,What you can tell me right now?,[],GetCreditCardInfo,finance
3002,finance_1853,finance_1853_096,Customer,And I would like Catherine Silverton to have a card that she can use for business related purchases.,['InformIntent'],RequestNewCard,finance
3003,finance_1856,finance_1856_001,Customer,I need to update my street address of my business.,['InformIntent'],UpdateStreetAddress,finance
3004,finance_1859,finance_1859_001,Customer,"Hi, Daisy, right now I'm getting my statements through the mail, but that doesn't really work for me anymore and I'd like to change it to email.",['InformIntent'],ChangeStatementDelivery,finance
3005,finance_1860,finance_1860_001,Customer,Hey John. my name is Stephanie. I was actually looking to make a wire transfer. I believe that's what it's called. I need to send a friend of mine some money.,['InformIntent'],MakeTransfer,finance
3006,finance_1861,finance_1861_001,Customer,"Hi. My name's Wade and I'm having some Yeah, I just it's actually I I need to I think I need to change my pin. Actually I just got married. And my wife is just very specific on having I think it's actually might be a security issue. She wants all of our PIN numbers on all of our accounts, financial accounts, to be the same, just for consistency's sake. so Just something with that I guess. I just need help with.",['InformIntent'],ChangePin,finance
3007,finance_1861,finance_1861_018,Customer,"yeah, I want to ask you about I need some I need some help financially need some capital see what your guys' options are for like loans or credit or credit cards or and love your suggestions on what you think would be the best fit for me.",[],GetLoanInfo,finance
3008,finance_1861,finance_1861_025,Customer,"OK, got it yeah. OK, yeah. Definitely let's do that one.",[],ApplyLoan,finance
3009,finance_1862,finance_1862_018,Customer,"yeah. Yeah, it's a it's a fascinating process. But what I was calling really calling to find out is can I get a paper statement, a paper loan statement, for a small business loan?",['InformIntent'],GetBankStatement,finance
3010,finance_1865,finance_1865_001,Customer,"Yeah, I'd like to update my email on my business account.",['InformIntent'],UpdateEmail,finance
3011,finance_1866,finance_1866_001,Customer,"Hi, how's it going? I was hoping to apply for an S P A seven A. That's your that's your business loan, correct?",['InformIntent'],ApplyLoan,finance
3012,finance_1866,finance_1866_058,Customer,"And oh, I have another request as well. Is there anyway I could get my phone number changed?",['InformIntent'],UpdatePhoneNumber,finance
3013,finance_1869,finance_1869_001,Customer,"Hi Josephine, my name is Sam and I was calling because I need to make a wire transfer to my external account.",['InformIntent'],MakeTransfer,finance
3014,finance_1870,finance_1870_003,Customer,"I'm doing great! Thank you. I'm calling from Whitman's Candies, and we have two different checking accounts with you guys, the first one we use, you know, for our store deposits and everyday expenses, things like that. And the second account is the one that we use primarily for payroll. and what I'm needing to do is make a transfer from one checking account into the other. I guess you guys call that an internal transfer?",['InformIntent'],MakeTransfer,finance
3015,finance_1871,finance_1871_013,Customer,No. I do think the the risk specialist sounds like it could be pretty beneficial. I've never had any kind of like risk assessments done for all my business.,[],ScheduleAppointment,finance
3016,finance_1872,finance_1872_031,Customer,Yes and can you tell me how much is that trading for right now?,['InformIntent'],GetStockQuote,finance
3017,finance_1872,finance_1872_050,Customer,"Yes since I'm getting into investing and all now, do you have any like investment advisors or anybody that I could talk to there?",['InformIntent'],ScheduleAppointment,finance
3018,finance_1873,finance_1873_008,Customer,"And I I have a business account and I want to add my wife to the business account, officially.",['InformIntent'],AddUserToAccount,finance
3019,finance_1877,finance_1877_014,Customer,I was actually calling to schedule an like a payment out of my account for my credit card. I want it to be taken out on Monday.,['InformIntent'],MakeCreditCardPayment,finance
3020,finance_1877,finance_1877_042,Customer,"OK. So, are you able to go into my account and let me know how much my balance is right now because my last statement that I got was from two months ago, find the newest statement.",['InformIntent'],CheckAccountBalance,finance
3021,finance_1877,finance_1877_060,Customer,"If I want to go ahead and change my PIN number, what's the best way to do that?",['InformIntent'],ChangePin,finance
3022,finance_1879,finance_1879_001,Customer,"Yeah, Tom, I am calling because I would like to get an investment report sent to me as soon as possible because I'm looking to make some moves.",['InformIntent'],GetInvestmentReport,finance
3023,finance_1881,finance_1881_001,Customer,Hi I need to apply for sorry. I need to apply for a real estate loan. And excuse me. I'm sorry. I need to apply for credit and also add a user to my account. Oh wait. You know what? I do need to apply for a real estate loan. I'm so sorry. I'm I'm a little out of it today.,['InformIntent'],ApplyLoan,finance
3024,finance_1881,finance_1881_052,Customer,"And then also, before I forget, I need to add like a user to my account.",['InformIntent'],AddUserToAccount,finance
3025,finance_1884,finance_1884_024,Customer,OK. But first can I check my credit card,['InformIntent'],CheckAccountBalance,finance
3026,finance_1884,finance_1884_095,Customer,You want me to change my PIN?,['InformIntent'],ChangePin,finance
3027,finance_1885,finance_1885_001,Customer,"Hello Robert. I called up for my business. I am trying to find a see if you have any kind of loan that you offer for any kind of real estate. I don't know if you do that type of thing. I'm looking at some new office space, in El Segundo and I'm like looking around at my options.",['InformIntent'],GetLoanInfo,finance
3028,finance_1887,finance_1887_005,Customer,"Well, I mean I would hate to you incur additional fees every month because this is not something that typically happens so I guess let's yeah let's go ahead and do the internal transfer just in case they don't come through. oh, they're gonna get a phone call from me in just a few minutes!",[],MakeTransfer,finance
3029,finance_1888,finance_1888_001,Customer,"Hi, I need to apply for a term loan, please.",['InformIntent'],ApplyLoan,finance
3030,finance_1889,finance_1889_001,Customer,"Hi, Webster. my name is Marcel. It's very nice to meet you. I was wondering if you could help me out with finding out some information about the consumer price index of lumber, is that possible?",['InformIntent'],AskConsumerPriceIndex,finance
3031,finance_1889,finance_1889_019,Customer,"Yeah. So I do. I've been doing some travel between the US and Canada. it's kind a what my business is and I was wondering what the current exchange rate for US to Canadian was? If I was to You know, get. Get some money converted over to Canadian Dollars.",['InformIntent'],GetExchangeRate,finance
3032,finance_1891,finance_1891_005,Customer,"I'd like to apply for a term loan, please.",['InformIntent'],ApplyLoan,finance
3033,finance_1892,finance_1892_004,Customer,I was calling to see if I could check the available balance on our Intellibank Business Silver card?,['InformIntent'],CheckAccountBalance,finance
3034,finance_1893,finance_1893_003,Customer,Well I just wanna update the phone number that I have on file.,['InformIntent'],UpdatePhoneNumber,finance
3035,finance_1894,finance_1894_001,Customer,Hi. This is Peter Davis. I am calling to because I wanna change my email address of my business.,['InformIntent'],UpdateEmail,finance
3036,finance_1894,finance_1894_012,Customer,"Yes, I have them. But I also wanna change them. They are not good. That's four times eight.",[],ChangePin,finance
3037,finance_1895,finance_1895_012,Customer,"That's that's a rare that's a rare name. But Miracle, I I got a I got something in the mail from Intellibank but I was. It's about some credit cards. but it it reminded me that I needed to order some checks my business.",['InformIntent'],OrderCheck,finance
3038,finance_1896,finance_1896_003,Customer,Yes ma'am it sure is thank you. The reason that I'm calling today is I need to make a wire transfer.,['InformIntent'],MakeTransfer,finance
3039,finance_1898,finance_1898_001,Customer,"Hello, this is Peter Davis. I want to change that that number that I need if you if I call the bank and they ask me for a four digit number. I think one of my employees has access to that number and I wanna change it. I forgot the name of it.",['InformIntent'],ChangePin,finance
3040,finance_1898,finance_1898_038,Customer,"And there has nobody, nobody has called in the last week?",['InformIntent'],GetTransactions,finance
3041,finance_1899,finance_1899_001,Customer,Yes I need to change my PIN number.,['InformIntent'],ChangePin,finance
3042,finance_1899,finance_1899_034,Customer,"All right. Well let me ask you a question, do you offer the SBA five hundred loans?",['InformIntent'],GetLoanInfo,finance
3043,finance_1900,finance_1900_006,Customer,"So the reason I'm doing so well is well let's see if you can help me do even weller, or better, I shall we say. you see I, I do a podcast. And started this before the pandemic and then thankfully during the pandemic, you know, people are stuck at home, they're listening to podcasts. My podcast ended up like kinda going viral and blowing up. And it's been continuing to increase and do well. And it's now become my full-time job. and I want to build like a nice studio in my home for this. And I wanted to see if I could take out a term loan for this. Cuz this is my, you know, it's a home-based business. This is my livelihood. This is my business. And this is what I do. So I wanna you know, take it to that next level.",['InformIntent'],ApplyLoan,finance
3044,finance_1901,finance_1901_005,Customer,Yeah exactly because I I don't think it does matter but anyways you know the banks they think it matters. yeah I I oh my God what am I even calling for? Oh yeah. OK. So I think that I want to set up my my automatic loan payments is what I was told? Yeah my name is Avery Leena. I was born January first nineteen ninety. Big deal. I think that my account number is.,['InformIntent'],SetAutoPayment,finance
3045,finance_1902,finance_1902_005,Customer,Well I was interested in securing a loan through the bank.,['InformIntent'],ApplyLoan,finance
3046,finance_1904,finance_1904_006,Customer,Well the reason I'm calling is that I lost my loan statement. It actually flew out the car while I was trying to let out a wasp while driving.,['InformIntent'],GetBankStatement,finance
3047,finance_1906,finance_1906_001,Customer,"Hi, thank you. I'm I just wanted to check how much is in my account. What's my account balance?",['InformIntent'],CheckAccountBalance,finance
3048,finance_1907,finance_1907_003,Customer,I'm doing quite well thank you. Well we have actually put some new bookkeeping keeping software in up here. And I was calling to see if I could verify the balances in our checking and probably in our savings accounts as well.,['InformIntent'],CheckAccountBalance,finance
3049,finance_1908,finance_1908_005,Customer,"It's one twenty-one. Actually you know what Daisy? as I've said I need to apply for a credit card. I think this is something I can do over the phone, correct?",['InformIntent'],ApplyCreditCard,finance
3050,finance_1910,finance_1910_001,Customer,"Hi. I need to check the balance on my on my loan, specifically my term loan.",['InformIntent'],CheckLoanBalance,finance
3051,finance_1910,finance_1910_046,Customer,OK. I'd like to make a payment please.,['InformIntent'],PayLoan,finance
3052,finance_1911,finance_1911_001,Customer,Jasmine my name is Richard and I've I attempted to apply for an SBA seven A loan online.,[],ApplyLoan,finance
3053,finance_1911,finance_1911_003,Customer,And right in the middle of my application the website went down.,[],ApplyLoan,finance
3054,finance_1914,finance_1914_001,Customer,"Hello Jason I I'm looking at some real estate for my business. I'm trying to get a little bit more space. and I don't know if Intellibank offers any kind of loans, for me to help get this real estate? But I just thought that I'd at least call and try to like just see and see if a possibility, cuz I'm just calling around to a bunch of places to see you know? How I can afford this place which, well I can't afford at the moment but if I can get it, I think it'll really help my business. And, make it so that I can you know? Have a lot more money to use at your bank so",['InformIntent'],ApplyLoan,finance
3055,finance_1916,finance_1916_001,Customer,Yes I would like to apply for a loan for my business.,['InformIntent'],ApplyLoan,finance
3056,finance_1916,finance_1916_007,Customer,I'm thinking I want to apply for a secured loan. I have some land that I inherited from my aunt. I can put that up for collateral if necessary.,['InformIntent'],ApplyLoan,finance
3057,finance_1922,finance_1922_001,Customer,"Hi, yes, can you please check my balance on my Gold Card?",['InformIntent'],CheckAccountBalance,finance
3058,finance_1928,finance_1928_001,Customer,"Hey, Johnathan, as I understand, you guys over at Intellibank have a a I guess a Platinum Plus Loan Forgiveness offering?",[],GetLoanInfo,finance
3059,finance_1931,finance_1931_069,Customer,Oh yes a simple email address change.,[],UpdateEmail,finance
3060,finance_1931,finance_1931_091,Customer,"How about. Is it, do you have an app with your bank?",['InformIntent'],OnlineBankingInfo,finance
3061,finance_1932,finance_1932_019,Customer,Alright that sounds great. And I also need to cancel a check on my business total checking account please.,['InformIntent'],CancelCheck,finance
3062,finance_1932,finance_1932_044,Customer,can you tell me what type of loans that you offer?,['InformIntent'],GetLoanInfo,finance
3063,finance_1934,finance_1934_007,Customer,"yeah, I was thinking about getting a term loan.",[],ApplyLoan,finance
3064,finance_1937,finance_1937_003,Customer,"OK. Great. Thank you. And by the way, I would like to apply for a secured loan.",['InformIntent'],ApplyLoan,finance
3065,finance_1939,finance_1939_001,Customer,hi. I'm calling to get the yield on my treasury bond. Can you help me with that?,['InformIntent'],GetTreasuryBondYield,finance
3066,finance_1943,finance_1943_002,Customer,"Hey Pierre, I I sure hope you can help me, I'm looking for some help today. I I I'm looking to see if I can update my PIN number for my ATM card. I have been using the same PIN for absolutely everything. My phone my home alarm system and my ATM card and I've I've read some things that I probably shouldn't be doing that so, thought I'd give you guys a ring and see if I can change the pin.",['InformIntent'],ChangePin,finance
3067,finance_1943,finance_1943_006,Customer,And could I have done this online?,['InformIntent'],OnlineBankingInfo,finance
3068,finance_1944,finance_1944_008,Customer,I reason reason for my call is cuz I I applied for a a platinum card and I I got turned down and so I need to know my what my net net income is.,['InformIntent'],NetIncome,finance
3069,finance_1948,finance_1948_001,Customer,"Hi. I would like to get some information on the treasury bond yields. I might have a few to I might have a few to ask. I might have a few to ask about. Is that all right? could you also explain a little could you also explain about value of each one, please?",['InformIntent'],GetTreasuryBondYield,finance
3070,finance_1950,finance_1950_001,Customer,"Hi, Elaine. I I wanna check how much is do on my business credit card account.",['InformIntent'],CheckAccountBalance,finance
3071,finance_1950,finance_1950_038,Customer,"No, I'd like to apply for another line of credit.",['InformIntent'],ApplyLoan,finance
3072,finance_1950,finance_1950_045,Customer,"okay, I was thinking of of term loan for ten thousand dollars for three months.",[],ApplyLoan,finance
3073,finance_1950,finance_1950_059,Customer,"Yes, please. Please mail that today. wait for it.",[],RequestEmail,finance
3074,finance_1951,finance_1951_001,Customer,"Yeah, I need to get a copy of my loan statement.",['InformIntent'],GetBankStatement,finance
3075,finance_1952,finance_1952_001,Customer,"Hey Brent yeah I I just wanted to call because I I know that Intellibank supports the SBA five oh four loan and I'm I'm a small business owner. I've been banking with y'all since twenty fifteen, you know it's been six years so I'd love to find out a little more about the loan because we are I am I am looking at these options right now for my business.",['InformIntent'],ApplyLoan,finance
3076,finance_1953,finance_1953_001,Customer,Yes Jerry I got a statement about my SBA loan being due at the end of the month? Can you check that for me?,[],GetPaymentDueDate,finance
3077,finance_1953,finance_1953_030,Customer,Well I want to pay it by mail but I don't have any checks.,[],OrderCheck,finance
3078,finance_1954,finance_1954_007,Customer,Yes that's right. I I I want to be able to have some collateral not collateral. finance above before we go through the whole process. So basically I want more money to be able to put into this event to kick back the money we'll make if that makes sense.,[],ApplyLoan,finance
3079,finance_1958,finance_1958_004,Customer,Oh I was trying to get the exchange rate for the Euro.,['InformIntent'],GetExchangeRate,finance
3080,finance_1960,finance_1960_006,Customer,"Yeah, that's a great thing. so I I'm my business online and I've got to make a bit a bit of transfer using my account because I can't really remember my PIN, so I want to change to a new PIN number.",['InformIntent'],ChangePin,finance
3081,finance_1961,finance_1961_020,Customer,"Absolutely. I need. Yes, I I need the bank statement. That is exactly what I need.",[],GetBankStatement,finance
3082,finance_1962,finance_1962_001,Customer,yes. I was wondering what I needed to do to add my secretary to my account.,['InformIntent'],AddUserToAccount,finance
3083,finance_1962,finance_1962_034,Customer,"OK. While I have you on the phone though, is it possible to apply for one of the SBA five oh four loans? While I have you on the phone, is that possible?",['InformIntent'],ApplyLoan,finance
3084,finance_1967,finance_1967_001,Customer,"Oh. Hi, I need to do something about how my statements are delivered.",['InformIntent'],ChangeStatementDelivery,finance
3085,finance_1969,finance_1969_017,Customer,"Well, you know, I have a business I I need to get some my net income? some applications that I'm doing part of my life. That's a whole other story. You don't even wanna hear because of my stupid, cheating husband. anyway, so, if you could provide that to me that would be glorious. And you know, if it goes smoothly there may even be a slice of pizza in there for you.",['InformIntent'],NetIncome,finance
3086,finance_1972,finance_1972_002,Customer,And I would like to apply for the S B A seven A loan.,['InformIntent'],ApplyLoan,finance
3087,finance_1972,finance_1972_004,Customer,"Oh, I, I'm sorry, it's, it's not an S B A seven A loan, it's an S B A five O four loan. I believe that is the real estate loan.",[],ApplyLoan,finance
3088,finance_1972,finance_1972_055,Customer,"OK, can you tell me what term lengths that I can choose?",['InformIntent'],GetLoanInfo,finance
3089,finance_1974,finance_1974_006,Customer,"Yes, I would like to know the balance in my credit card.",['InformIntent'],CheckAccountBalance,finance
3090,finance_1975,finance_1975_001,Customer,"Hey Charles, I'm calling again because I'm having issues getting through I applied for a loan through you guys and it was two weeks ago and I haven't heard back. I don't I didn't receive any type of like a confirmation email or anything like that so maybe. We did get disconnected me and the person I was speaking to at the end so I think maybe I should've called back but I didn't so I assume it just never nothing nothing went through so I'm just tryna get this application in again with you if possible.",['InformIntent'],ApplyLoan,finance
3091,finance_1976,finance_1976_001,Customer,"Yes, I need to know that hours of the branch.",['InformIntent'],GetBranchHours,finance
3092,finance_1978,finance_1978_005,Customer,"So the reason for my call is last month I ended up getting a gold card for my business and great experiences with it so far and now now that we're expanding. We're approaching our busy season. I'm interested in getting an SBA loan for around a hundred thousand dollars. And I wanted to see you know. It would just make sense since I already have this card with you. We have a good thing going. I'd love to see if if if if we could just go ahead and add this this loan to my account. I mean I could go to another bank, but I'd like to like to keep things all under one roof, in house. I think that'd be, that'd be great for both of us so yeah could you just walk me through this just. I I think, I was looking for my net income, cuz on mine, I see that there asking for my net income, and and what I'm seeing online versus what I have. It's doesn't quite match up. So if you could just confirm my net income then I think I think I'm good to apply online, cuz I'm I'm pretty far in the application.",['InformIntent'],NetIncome,finance
3093,finance_1982,finance_1982_007,Customer,"OK so, I think that sounds like that's what I'd like to do. Can I apply for that loan?",['InformIntent'],ApplyLoan,finance
3094,finance_1985,finance_1985_003,Customer,"Well, Stephanie, I'm looking to open up a checking account.",['InformIntent'],OpenAccount,finance
3095,finance_1989,finance_1989_001,Customer,Hi Brendon. I'm trying to get a replacement for my credit card which I lost somewhere.,['InformIntent'],RequestNewCard,finance
3096,finance_1994,finance_1994_001,Customer,"Hi Michael, this is Keith James Allen. I'm just calling to get set up in automatic billing. for the business I'm starting.",['InformIntent'],SetAutoPayment,finance
3097,finance_1995,finance_1995_005,Customer,"Oh that's cute. Well my name is Samantha, not named after anybody. but I need to apply for a term loan please.",['InformIntent'],ApplyLoan,finance
3098,finance_1995,finance_1995_021,Customer,"And can I ask you, I need to check my checking account too, I just remembered.",[],CheckAccountBalance,finance
3099,finance_1998,finance_1998_005,Customer,OK I think I would like to apply for the second one.,['InformIntent'],ApplyCreditCard,finance
3100,0,insurance_000_001,Customer,"Hi, this is Joe Last and I would like to pay my auto insurance bill.",['InformIntent'],PayBill,insurance
3101,0,insurance_000_047,Customer,So what is my payment?,['InformIntent'],CheckAccountBalance,insurance
3102,1,insurance_001_003,Customer,I need to file a car accident claim.,['InformIntent'],FileClaim,insurance
3103,2,insurance_002_001,Customer,yes I need to pay my bill.,['InformIntent'],PayBill,insurance
3104,3,insurance_003_006,Customer,"Yeah it's fine. Last night I tried filing a claim online on your website, it wasn't successful so that's the reason I'm calling right now.",[],FileClaim,insurance
3105,4,insurance_004_003,Customer,"Yes I am, thanks. I need you to guide me throught the step by step procedure of filing a claim.",['InformIntent'],FileClaim,insurance
3106,4,insurance_004_031,Customer,my office requested I get a proof of insurance from my provider. Would that be possible?,[],RequestProofOfInsurance,insurance
3107,5,insurance_005_001,Customer,"Hi Rebecca, it's Brad. I called earlier to make enquiries about getting my kids added to my policy plan.",[],AddDependent,insurance
3108,6,insurance_006_007,Customer,Thank you Michelle. I need some guidiance with getting a claim filed.,['InformIntent'],FileClaim,insurance
3109,6,insurance_006_041,Customer,my kids were all dependents of my late husband's policy. I would like to change that and make them dependents of my insurance policy.,['InformIntent'],AddDependent,insurance
3110,7,insurance_007_003,Customer,my credit card recently got expired. I wanna update my payment preference.,['InformIntent'],UpdatePaymentPreference,insurance
3111,7,insurance_007_047,Customer,Yes I'm gonna need an auto quote.,['InformIntent'],GetQuote,insurance
3112,8,insurance_008_005,Customer,I recently moved to a new apartment and the property owner has requested a proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3113,8,insurance_008_007,Customer,No but I don't mind creating an account right away so I get the proof of insurance.,[],CreateAccount,insurance
3114,8,insurance_008_061,Customer,Yes please. Could you please sign me up?,['InformIntent'],EnrollInPlan,insurance
3115,9,insurance_009_001,Customer,"Hi Ann, so my friend just referred Rivertown Insurance to me saying y'all got great customer service because my current insurance company has got really shitty customer service and honestly I'm done with them. Please sign me up I wanna get insured.",['InformIntent'],EnrollInPlan,insurance
3116,9,insurance_009_053,Customer,For the auto and health plan.,[],EnrollInPlan,insurance
3117,10,insurance_010_005,Customer,been noticing multiple debit transactions on my account and I'm starting to think I'm being ripped off.,['InformIntent'],ReportBillingIssue,insurance
3118,10,insurance_010_007,Customer,I noticed multiple debit transcations last months and I also got multiple debit transactions earlier today so I am no longer interested in the automatic billing.,[],CancelAutomaticBilling,insurance
3119,10,insurance_010_031,Customer,Well I just got a new cat and I'm thinking about getting her insured. Can I do that?,['InformIntent'],EnrollInPlan,insurance
3120,11,insurance_011_055,Customer,And how much for the term life insurance?,['InformIntent'],GetQuote,insurance
3121,11,insurance_011_075,Customer,I think I'm gonna opt for the universal life plan.,[],EnrollInPlan,insurance
3122,12,insurance_012_015,Customer,Can I get a quote for the petcare preferred plan.,['InformIntent'],GetQuote,insurance
3123,12,insurance_012_039,Customer,I should actually take this opportunity and open up an account.,[],CreateAccount,insurance
3124,13,insurance_013_001,Customer,"Hello, I'd like to set up a new account with you guys.",['InformIntent'],CreateAccount,insurance
3125,13,insurance_013_007,Customer,Yeah I'd like to set up an account for auto insurance.,['InformIntent'],EnrollInPlan,insurance
3126,14,insurance_014_001,Customer,"Hi Anthony, my name is Brianna. I'm calling bacause I recently moved out of my previous residence and I wanna change my address so I don't get my mails sent over there.",['InformIntent'],ChangeAddress,insurance
3127,14,insurance_014_033,Customer,One last thing. My landlord has requested for a proof of insurance.,[],RequestProofOfInsurance,insurance
3128,15,insurance_015_005,Customer,"as a matter of fact there is something you can do. I need to file a claim for my home, you can make it as smooth as possible. I'd appreciate that.",['InformIntent'],FileClaim,insurance
3129,16,insurance_016_003,Customer,So yeah I wanna cancel my auto policy plan.,['InformIntent'],CancelPlan,insurance
3130,17,insurance_017_001,Customer,"Hi, I just got involved in an accident and I wanna file an auto claim.",['InformIntent'],FileClaim,insurance
3131,18,insurance_018_001,Customer,Hi I wanna get a howeowners quote.,['InformIntent'],GetQuote,insurance
3132,18,insurance_018_023,Customer,I'm kinda leaning towards the home complete plan.,[],EnrollInPlan,insurance
3133,18,insurance_018_031,Customer,Okay. Sign me up.,['InformIntent'],CreateAccount,insurance
3134,19,insurance_019_012,Customer,So what have I gotta do to get my dependent added to my account?,['InformIntent'],AddDependent,insurance
3135,20,insurance_020_001,Customer,"Hi Anna, my name is Robert. I recently got a new apartment and I wanna get more information about a renters insurance and get a renters quote.",['InformIntent'],GetQuote,insurance
3136,20,insurance_020_029,Customer,Okay then. Sign me up.,['InformIntent'],CreateAccount,insurance
3137,21,insurance_021_001,Customer,"Hi Curtis, I'm Josh. I called earlier in regards to a condo quote.",[],GetQuote,insurance
3138,21,insurance_021_029,Customer,Yeah I got time on my hands right now. Let's get it done.,[],EnrollInPlan,insurance
3139,22,insurance_022_055,Customer,"you know what I think Ill just do the basic for both and if I feel like I need to change it later, can I just call you guys, and have it switched?",['InformIntent'],EnrollInPlan,insurance
3140,23,insurance_023_009,Customer,"It's the password, I think I need to reset it.",[],ResetPassword,insurance
3141,24,insurance_024_001,Customer,"Finally got someone jeez. Yeah. My name is John Brown, policy number one two three four five six seven eight and I need to cancel my plan.",['InformIntent'],CancelPlan,insurance
3142,25,insurance_025_001,Customer,"Hi Rachel, I'm calling because I want to cancel my insurance plan with you guys.",['InformIntent'],CancelPlan,insurance
3143,25,insurance_025_052,Customer,"Hi Rachel, I'm calling because I want to cancel my insurance plan with you guys.",['InformIntent'],CancelPlan,insurance
3144,26,insurance_026_003,Customer,"yeah, I need to change my address, we recently moved a few blocks over.",['InformIntent'],ChangeAddress,insurance
3145,27,insurance_027_001,Customer,"Hi, Anna. We just moved and I need to make sure our bills come to the new place.",['InformIntent'],ChangeAddress,insurance
3146,30,insurance_030_001,Customer,"Gabe, hi, my name is Sam. I need to, uh, find out how much it costs to get insurance for my dog.",['InformIntent'],GetQuote,insurance
3147,31,insurance_031_001,Customer,"Uh, yeah, my account got hacked. It's a mess. My payment comes out on the second and there's nothing in there right now. I've got to stop the payment from coming out.",['InformIntent'],CancelAutomaticBilling,insurance
3148,31,insurance_031_027,Customer,"Yeah, I just realized I've never paid you any other way. How does this work?",['InformIntent'],UpdatePaymentPreference,insurance
3149,32,insurance_032_005,Customer,"Oh, okay. This is Grant Baker. I thought I paid you guys but now I've got this bill for twice the amount I should owe.",['InformIntent'],ReportBillingIssue,insurance
3150,33,insurance_033_001,Customer,"uh, yeah, I'm on your website and I can't log in for some reason. I don't know what's going on.",['InformIntent'],ResetPassword,insurance
3151,34,insurance_034_001,Customer,"Hi Gladys, uh, I need to get a quote from you on some insurance.",['InformIntent'],GetQuote,insurance
3152,37,insurance_037_001,Customer,"Hi, I need to cancel my plan with you guys.",['InformIntent'],CancelPlan,insurance
3153,38,insurance_038_001,Customer,"Yes, I need some proof of insurance for my, car.",['InformIntent'],RequestProofOfInsurance,insurance
3154,39,insurance_039_001,Customer,"I, I'm thinking of getting pet insurance and wanted to get a quote. Kinda feeble, huh?",['InformIntent'],GetQuote,insurance
3155,41,insurance_041_001,Customer,Yes I recently filed for divorce and I need to remove my husband from my health insurance.,['InformIntent'],RemoveDependent,insurance
3156,42,insurance_042_001,Customer,Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them.,['InformIntent'],RequestProofOfInsurance,insurance
3157,43,insurance_043_001,Customer,Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it.,['InformIntent'],ReportBillingIssue,insurance
3158,44,insurance_044_001,Customer,Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how.,['InformIntent'],ChangeAddress,insurance
3159,45,insurance_045_001,Customer,Hello. I need to remove someone from my plan.,['InformIntent'],RemoveDependent,insurance
3160,46,insurance_046_005,Customer,Been reading all about this climate upping. I-I think the waters might decide to visit the house. So I need to add water protection to my homeowners policy.,['InformIntent'],ChangePlan,insurance
3161,47,insurance_047_001,Customer,Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys.,['InformIntent'],ChangeAddress,insurance
3162,48,insurance_048_003,Customer,Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences.,['InformIntent'],GetQuote,insurance
3163,49,insurance_049_001,Customer,Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that.,['InformIntent'],CheckPaymentStatus,insurance
3164,50,insurance_050_001,Customer,Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?,['InformIntent'],GetPolicyNumber,insurance
3165,51,insurance_051_001,Customer,"Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
3166,52,insurance_052_001,Customer,Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me.,['InformIntent'],ChangeSecurityQuestion,insurance
3167,53,insurance_053_001,Customer,Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly.,['InformIntent'],UpdateBillingFrequency,insurance
3168,54,insurance_054_001,Customer,Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?,['InformIntent'],GetQuote,insurance
3169,55,insurance_055_001,Customer,Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment.,['InformIntent'],PayBill,insurance
3170,56,insurance_056_001,Customer,Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums.,['InformIntent'],GetQuote,insurance
3171,57,insurance_057_003,Customer,I'm an idiot and thought I could remember my password but apparently I can't. I believe it locked me out because I tried too many passwords.,[],ResetPassword,insurance
3172,58,insurance_058_001,Customer,Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent.,['InformIntent'],AddDependent,insurance
3173,58,insurance_058_037,Customer,Great. Can I go ahead and pay that now?,['InformIntent'],PayBill,insurance
3174,59,insurance_059_001,Customer,Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy.,['InformIntent'],RequestProofOfInsurance,insurance
3175,61,insurance_061_001,Customer,Yeah I think I'm locked out of my online account I keep trying to log in and it says too many invalid attempts.,['InformIntent'],ResetPassword,insurance
3176,62,insurance_062_001,Customer,"Yeah, my name is Jamie Gresham and I need to see if you got my last payment and ask a question about my coverage.",['InformIntent'],CheckPaymentStatus,insurance
3177,63,insurance_063_001,Customer,Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month.,['InformIntent'],UpdateBillingFrequency,insurance
3178,64,insurance_064_001,Customer,Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it.,['InformIntent'],PayBill,insurance
3179,65,insurance_065_001,Customer,Yes I recently got married and need to add my husband to my health insurance policy.,['InformIntent'],AddDependent,insurance
3180,66,insurance_066_005,Customer,Oh! I need to pay my bill and ask a question about auto-pay.,['InformIntent'],PayBill,insurance
3181,67,insurance_067_001,Customer,Yeah I'm trying to register my car and they need my insurance number and I don't have it.,['InformIntent'],GetPolicyNumber,insurance
3182,67,insurance_067_021,Customer,How do I get proof of that?,['InformIntent'],RequestProofOfInsurance,insurance
3183,67,insurance_067_025,Customer,I don't know my password.,[],ResetPassword,insurance
3184,68,insurance_068_001,Customer,I'm actually looking to change my insurance plan for my family and I.,['InformIntent'],ChangePlan,insurance
3185,69,insurance_069_001,Customer,Yeah. I'm shopping around for life insurance rates and I wanted to see how you guys compare. I heard a lot of good things about your company from friends.,['InformIntent'],GetQuote,insurance
3186,70,insurance_070_001,Customer,Yes we just adopted a new baby and I need to add her to my health plan.,['InformIntent'],AddDependent,insurance
3187,71,insurance_071_001,Customer,Yeah I need to check my account balance.,['InformIntent'],CheckAccountBalance,insurance
3188,71,insurance_071_019,Customer,Okay. Can you tell me the life insurance now?,['InformIntent'],CheckAccountBalance,insurance
3189,72,insurance_072_001,Customer,"Yes, I need to file a claim. We lost my wife this week.",['InformIntent'],FileClaim,insurance
3190,73,insurance_073_001,Customer,Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
3191,74,insurance_074_001,Customer,Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?,['InformIntent'],ReportBillingIssue,insurance
3192,75,insurance_075_001,Customer,Yeah I was thinking about upgrading my plan and wanted to talk to someone to see what kind of options I have.,['InformIntent'],ChangePlan,insurance
3193,76,insurance_076_001,Customer,Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe.,['InformIntent'],ChangeSecurityQuestion,insurance
3194,77,insurance_077_001,Customer,Yeah. I think I've accidentally locked myself out of my online account. It's been giving me an error message.,['InformIntent'],ResetPassword,insurance
3195,78,insurance_078_001,Customer,Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me.,['InformIntent'],CancelPlan,insurance
3196,79,insurance_079_001,Customer,"Hi, I need to speak to someone about my bill.",['InformIntent'],ReportBillingIssue,insurance
3197,80,insurance_080_001,Customer,Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address.,['InformIntent'],ChangeAddress,insurance
3198,81,insurance_081_001,Customer,Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got.,['InformIntent'],GetQuote,insurance
3199,83,insurance_083_001,Customer,Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years.,['InformIntent'],ChangePlan,insurance
3200,83,insurance_083_019,Customer,How much different is that one?,['InformIntent'],GetQuote,insurance
3201,84,insurance_084_001,Customer,Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in.,['InformIntent'],EnrollInPlan,insurance
3202,84,insurance_084_027,Customer,Can I pay it monthly?,['InformIntent'],UpdateBillingFrequency,insurance
3203,85,insurance_085_001,Customer,Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure.,['InformIntent'],CheckAccountBalance,insurance
3204,85,insurance_085_027,Customer,Sure!,[],PayBill,insurance
3205,86,insurance_086_001,Customer,Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?,['InformIntent'],GetQuote,insurance
3206,87,insurance_087_001,Customer,"Yes my name is Rita Wilson, customer ID one two three four five six seven eight, and I need to add someone to my life insurance plan.",['InformIntent'],AddDependent,insurance
3207,88,insurance_088_001,Customer,Hey there. I'm shopping around for some condo insurance and was hoping to get a quote from you guys.,['InformIntent'],GetQuote,insurance
3208,89,insurance_089_001,Customer,Yes I need to file a claim for a doctor visit.,['InformIntent'],FileClaim,insurance
3209,90,insurance_090_001,Customer,"Hi Susan, my name is Jane. I need to add a dependent to my insurance plan.",['InformIntent'],AddDependent,insurance
3210,91,insurance_091_041,Customer,Great can I pay over the phone?,['InformIntent'],PayBill,insurance
3211,92,insurance_092_037,Customer,No. I think I want to go ahead with it.,[],EnrollInPlan,insurance
3212,93,insurance_093_001,Customer,Hi yes. My name is Jasmine Glover and I need to get proof of insurance sent to me.,['InformIntent'],RequestProofOfInsurance,insurance
3213,94,insurance_094_001,Customer,Hi I got a notice in the mail saying I was past due. I must have forgot to send you guys a check this month. I need to go ahead and fix that if you can help me please.,['InformIntent'],PayBill,insurance
3214,95,insurance_095_001,Customer,Yeah I think I've locked myself out of my account online. I can't remember the password.,['InformIntent'],ResetPassword,insurance
3215,96,insurance_096_001,Customer,Yeah I need to cancel automatic payments. You guys have been overcharging me.,['InformIntent'],CancelAutomaticBilling,insurance
3216,97,insurance_097_003,Customer,Yes. I just need to report it so I can file a claim once I get it cleared.,['InformIntent'],ReportAutomobileAccident,insurance
3217,99,insurance_099_001,Customer,Hi there I need to see if a payment has been credited to my account.,['InformIntent'],CheckPaymentStatus,insurance
3218,99,insurance_099_023,Customer,Then there's a problem because it already came out of my bank account.,[],ReportBillingIssue,insurance
3219,100,insurance_100_001,Customer,Yes my house was damaged in the last hurricane and I need to file a claim. I've been a customer for years so I hope it doesn't mess up my rates.,['InformIntent'],FileClaim,insurance
3220,101,insurance_101_001,Customer,Hi Jane. I'd like to get a quote for insuring my vehicle,['InformIntent'],GetQuote,insurance
3221,103,insurance_103_001,Customer,"Yes, I'm in the market for new homeowners insurance and I wanted to see what you guys could offer me. I've read some good reviews about you guys.",['InformIntent'],GetQuote,insurance
3222,104,insurance_104_001,Customer,Yeah I can't seem to get logged in online. I've been with you guys for years and this is the first time it's ever given me problemiss It's starting to get on my nerves.,['InformIntent'],ResetPassword,insurance
3223,106,insurance_106_001,Customer,Hey I'm working with a local agent and they said I need to call and set up an account so I can finish purchasing my new auto plan.,['InformIntent'],CreateAccount,insurance
3224,107,insurance_107_001,Customer,Yes I just recently moved and I need to update my address on my policies with you guys.,['InformIntent'],ChangeAddress,insurance
3225,110,insurance_110_001,Customer,Yes my name is John and I've been a customer a while with you guys. I was wondering if I get any discounts from changing my bill from monthly to yearly?,['InformIntent'],UpdateBillingFrequency,insurance
3226,111,insurance_111_001,Customer,Hey I would like to see if you guys have an agent near me. I've been interested in moving my policies to you guys but I need to know if there's someone close to me.,['InformIntent'],FindAgent,insurance
3227,111,insurance_111_011,Customer,That's fine. I just really want to find the nearest agent.,['InformIntent'],FindAgent,insurance
3228,112,insurance_112_001,Customer,Hi. #Um I wanted to get a quote for pet insurance for my puppy.,['InformIntent'],GetQuote,insurance
3229,113,insurance_113_001,Customer,"Hey there, I just need to make a payment.",['InformIntent'],PayBill,insurance
3230,114,insurance_114_001,Customer,"Yes my name is Margaret Johnson. My customer ID is one three two four five six seven eight, and I sent a check in last week and I haven't seen it get credited to my account.",['InformIntent'],CheckPaymentStatus,insurance
3231,115,insurance_115_001,Customer,Yes I need to cancel my plan with you guys. I was able to find a lower price somewhere else.,['InformIntent'],CancelPlan,insurance
3232,116,insurance_116_001,Customer,Yes my name is Jack Henry and I need to add someone to my health insurance plan.,['InformIntent'],AddDependent,insurance
3233,117,insurance_117_007,Customer,Well I need to see how much it would cost me to get insurance on my car. My kids say I can't drive it until I have insurance.,['InformIntent'],GetQuote,insurance
3234,117,insurance_117_075,Customer,Oh okay that's what I want then. The fifty seven dollar one.,[],EnrollInPlan,insurance
3235,118,insurance_118_001,Customer,Hi I am a current client of yours and I am looking to change my plan.,['InformIntent'],ChangePlan,insurance
3236,118,insurance_118_055,Customer,Ok. Let's cancel it out today please. I am going to get my physical done as soon as I can.,['InformIntent'],CancelPlan,insurance
3237,119,insurance_119_001,Customer,Hi I am looking to find an insurance agent.,['InformIntent'],FindAgent,insurance
3238,120,insurance_120_005,Customer,"Anyway I am looking to get some pet insurance, but I am looking around and have a few questions then want to figure out the total.",['InformIntent'],EnrollInPlan,insurance
3239,121,insurance_121_001,Customer,Well I am not sure what I am looking to do. I want to change my bill to monthly?,['InformIntent'],UpdateBillingFrequency,insurance
3240,123,insurance_123_001,Customer,I need to check my account balance.,['InformIntent'],CheckAccountBalance,insurance
3241,124,insurance_124_001,Customer,"Hi, I need to speak to someone about my policy. I need to have a dependent take off.",['InformIntent'],RemoveDependent,insurance
3242,125,insurance_125_003,Customer,Hi Sam I am looking to see where my payment status is at.,['InformIntent'],CheckPaymentStatus,insurance
3243,126,insurance_126_003,Customer,I am having issues with billing.,['InformIntent'],ReportBillingIssue,insurance
3244,127,insurance_127_002,Customer,Oh hi Jane! I was just calling to get my policy number.,['InformIntent'],GetPolicyNumber,insurance
3245,127,insurance_127_031,Customer,Well I should probably pay my bill while I have you on the line.,['InformIntent'],PayBill,insurance
3246,128,insurance_128_001,Customer,Hi Joe. I recently got divorced and I would like to change my security question and answer.,['InformIntent'],ChangeSecurityQuestion,insurance
3247,128,insurance_128_019,Customer,Yes and my ex husband knows that so I would like to change it.,[],ChangeSecurityQuestion,insurance
3248,129,insurance_129_001,Customer,"Oh hello yes I'm calling I'd like to get my car insured, my ",['InformIntent'],GetQuote,insurance
3249,129,insurance_129_067,Customer,"Yeah thanks, I did some reading and talked with my friend so that's the one I'd like to go with for now.",[],EnrollInPlan,insurance
3250,130,insurance_130_001,Customer,"Yeah, I need to talk to someone about canceling my car insurance.",['InformIntent'],CancelPlan,insurance
3251,131,insurance_131_001,Customer,Hi. I need to check my bill? And maybe pay my bill?,['InformIntent'],CheckAccountBalance,insurance
3252,131,insurance_131_077,Customer,"A year? Seriously? Yeah, let's definitely switch me.",[],ChangePlan,insurance
3253,131,insurance_131_079,Customer,"Yeah. I was wondering if I could like, prepay? I need to make a big payment and I'm afraid of getting overdrawn on my checking.",['InformIntent'],PayBill,insurance
3254,131,insurance_131_085,Customer,"#Uh, could we actually change that to something else?",['InformIntent'],UpdateBillingFrequency,insurance
3255,133,insurance_133_003,Customer,I know all that. I just want to be able to change my password.,['InformIntent'],ResetPassword,insurance
3256,133,insurance_133_057,Customer,Can you tell me what the balance in my account is?,['InformIntent'],CheckAccountBalance,insurance
3257,134,insurance_134_003,Customer,"No, you can't help. I need to cancel my plan.",['InformIntent'],CancelPlan,insurance
3258,135,insurance_135_001,Customer,Hi Jane. I need to get a quote for a new homeowners policy. Can you do that over the phone?,['InformIntent'],GetQuote,insurance
3259,137,insurance_137_011,Customer,"Well, that's actually why I'm calling. I can't use the car until I arrange the license and insurance.",[],EnrollInPlan,insurance
3260,137,insurance_137_013,Customer,"No, I'm not. My brother-in-law uses you and he suggested I call. He said the your rates are pretty good. I spoke with Debby last week and I liked the quote I was given. I'd like to proceed with creating an account and setting up the insurance.",['InformIntent'],CreateAccount,insurance
3261,138,insurance_138_003,Customer,So my bank card was stolen and I think that's the card you guys have.,['InformIntent'],UpdatePaymentPreference,insurance
3262,139,insurance_139_005,Customer,Okay let me try again . I need to pay my bill I just got a new renter's insurance policy with you last month and I need to make my first payment.,['InformIntent'],PayBill,insurance
3263,140,insurance_140_005,Customer,Currently I have my bills paid automatically but I don't want that anymore. I just can't keep up with what's what very well and this automatic payment stuff just confuses me and I don't really like it. My son used to take care of all of that but he moved away and can't help me as easily so yeah.,[],CancelAutomaticBilling,insurance
3264,140,insurance_140_043,Customer,#Hmm okay let's do the term life insurance then. You said three hundred for the year?,[],EnrollInPlan,insurance
3265,141,insurance_141_001,Customer,Hi yes I'm calling to create an account.,['InformIntent'],CreateAccount,insurance
3266,142,insurance_142_001,Customer,Yes hi Jeff this is Maria Lopez. I have an auto insurance account with Rivertown and I need to update my payment method.,['InformIntent'],UpdatePaymentPreference,insurance
3267,143,insurance_143_001,Customer,"Yes, hello. My name is Karl Atkinson and I called last week about a quote for homeowner's insurance. I would like to follow up on that.",['InformIntent'],GetQuote,insurance
3268,143,insurance_143_021,Customer,I think I still want to go with the basic plan.,[],EnrollInPlan,insurance
3269,144,insurance_144_007,Customer,Yes I am and I actually just got a new pet so I'll need two policies I guess.,['InformIntent'],EnrollInPlan,insurance
3270,144,insurance_144_021,Customer,Yes that would be great.,[],GetQuote,insurance
3271,144,insurance_144_045,Customer,Great. So I want to sign up for the preferred plan then please.,['InformIntent'],EnrollInPlan,insurance
3272,144,insurance_144_067,Customer,Can I pay for the whole year up front?,['InformIntent'],UpdateBillingFrequency,insurance
3273,145,insurance_145_001,Customer,Hello yes I want to check into changing a plan if that's even possible.,['InformIntent'],ChangePlan,insurance
3274,145,insurance_145_063,Customer,And I actually wanted to inquire about some homeowner's insurance.,['InformIntent'],GetQuote,insurance
3275,146,insurance_146_001,Customer,Hi Jane. I need to submit a claim. My car was broken into last night.,['InformIntent'],FileClaim,insurance
3276,147,insurance_147_001,Customer,Yeah hi I'm in a bit of a problem right now. I had a problem with my car and they need my insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3277,148,insurance_148_001,Customer,Yes hello I just bought a condo and I wanted to see about getting a quote for some insurance.,['InformIntent'],GetQuote,insurance
3278,148,insurance_148_031,Customer,Yeah yeah no absolutely. So okay you said the preferred in how much?,['InformIntent'],GetQuote,insurance
3279,149,insurance_149_001,Customer,Hi Mike I need to change my security questions.,['InformIntent'],ChangeSecurityQuestion,insurance
3280,150,insurance_150_013,Customer,I wanted to see how much more I owe on my policy.,['InformIntent'],CheckAccountBalance,insurance
3281,150,insurance_150_039,Customer,Okay then let me get a quote from the other plans then if you don't mind.,['InformIntent'],GetQuote,insurance
3282,150,insurance_150_061,Customer,#wow #jeez okay well then I should probably get the universal one then.,[],ChangePlan,insurance
3283,150,insurance_150_073,Customer,No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance.,['InformIntent'],ChangePlan,insurance
3284,151,insurance_151_003,Customer,yeah that the word frequency. I want to change to the frequency of how often I pay to every month.,['InformIntent'],UpdateBillingFrequency,insurance
3285,152,insurance_152_001,Customer,Yes hi my apartment complex wants something saying I have proof of insurance from you all and I also need to change the card I pay the bill with.,['InformIntent'],RequestProofOfInsurance,insurance
3286,153,insurance_153_001,Customer,Yes hi hello I'm interested in homeowner's insurance.,['InformIntent'],EnrollInPlan,insurance
3287,153,insurance_153_053,Customer,Alright so let's talk about price then.,[],GetQuote,insurance
3288,154,insurance_154_001,Customer,Yes hello I called last week to set up a homeowner's insurance policy and made an initial payment but I forgot what the agent said about accessing my account online and I don't remember how much the bill is so I need to see what my current account balance is and also how to access my account online.,['InformIntent'],CheckAccountBalance,insurance
3289,155,insurance_155_001,Customer,Yes I need to set my password.,['InformIntent'],ResetPassword,insurance
3290,156,insurance_156_001,Customer,Yes hello. I have recently taken over financial responsibility of my elderly mother and I'm calling to just check on her account status.,['InformIntent'],CheckAccountBalance,insurance
3291,156,insurance_156_025,Customer,Great. So I really wanted to check on her payment status and see if she's up to date on all of that.,['InformIntent'],CheckPaymentStatus,insurance
3292,156,insurance_156_031,Customer,Alright so I will take care of that today then.,[],PayBill,insurance
3293,157,insurance_157_001,Customer,"Hi there, I was calling to get a quote for dog insurance? We just adopeted a little lab from the shelter today.",['InformIntent'],GetQuote,insurance
3294,158,insurance_158_001,Customer,"Yes, hi Amelia. This is Karen Anderson. I have an automobile policy with you and I need to add my son on my policy please.",['InformIntent'],AddDependent,insurance
3295,158,insurance_158_047,Customer,"Oh yes, actually speaking of dependents I need to take my oldest son off of my policy. I completely blanked on that.",['InformIntent'],RemoveDependent,insurance
3296,159,insurance_159_001,Customer,I need to cancel.,['InformIntent'],CancelPlan,insurance
3297,160,insurance_160_001,Customer,Yes hi I was calling to get a quote for life insurance please oh and to check on the status of my auto insurance.,['InformIntent'],GetQuote,insurance
3298,160,insurance_160_039,Customer,Okay then let me get a quote from the other plans then if you don't mind.,['InformIntent'],GetQuote,insurance
3299,160,insurance_160_073,Customer,No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance.,['InformIntent'],ChangePlan,insurance
3300,161,insurance_161_047,Customer,one. Oh okay yeah then I want to go with that one.,[],EnrollInPlan,insurance
3301,162,insurance_162_009,Customer,Oh that's good. Excellent. Okay so yeah sorry. I think I called Rivertown last week inquiring about an auto plan and I'd like to enroll in one.,['InformIntent'],EnrollInPlan,insurance
3302,164,insurance_164_007,Customer,I sure hope so because I'm getting charged a lot more than I should be and my address is slightly wrong as well. Luckily I got the bill though.,['InformIntent'],ReportBillingIssue,insurance
3303,164,insurance_164_009,Customer,Oh I definitely am interested in that I just haven't gotten around to doing it but I figured that I should still change my address.,['InformIntent'],ChangeAddress,insurance
3304,165,insurance_165_001,Customer,"I need to change my address with you, again.",['InformIntent'],ChangeAddress,insurance
3305,166,insurance_166_003,Customer,"Yes, I was billed twice this month, and I need to see what's going on.",['InformIntent'],ReportBillingIssue,insurance
3306,167,insurance_167_015,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
3307,168,insurance_168_001,Customer,"#Uh, I want to cancel my policy. Is this the right number to do that?",['InformIntent'],CancelPlan,insurance
3308,170,insurance_170_022,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
3309,171,insurance_171_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3310,172,insurance_172_033,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to stop a pet basic insurance to it.",['InformIntent'],GetQuote,insurance
3311,174,insurance_174_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.,['InformIntent'],ChangePlan,insurance
3312,174,insurance_174_057,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3313,175,insurance_175_001,Customer,yes I have an existing policy with Rivertown and I think you could help me delete the account.,['InformIntent'],CancelPlan,insurance
3314,176,insurance_176_001,Customer,yes I want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?,['InformIntent'],ChangePlan,insurance
3315,177,insurance_177_034,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3316,178,insurance_178_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3317,179,insurance_179_001,Customer,Hi I am looking to get information about Life insurance.,['InformIntent'],GetQuote,insurance
3318,183,insurance_183_000,Customer,Hi I am calling because I received a wrong bill.,['InformIntent'],ReportBillingIssue,insurance
3319,183,insurance_183_086,Customer,That reminds me I also need to get a policy number.,['InformIntent'],GetPolicyNumber,insurance
3320,184,insurance_184_062,Customer,I have an insurance plan with your company. And I wish to opt out from that plan how can I go about it?,['InformIntent'],CancelPlan,insurance
3321,185,insurance_185_001,Customer,"Well, I'm thinking I'd like to get some coverage for my pets today. You do carry pet insurance, right?",['InformIntent'],EnrollInPlan,insurance
3322,186,insurance_186_001,Customer,"Hi there, Brittney. My name is Noah and I yeah, hold on a sec! Sorry. I just need my balance real quick and the automated thing wasn't working, so it transferred me to you.",[],CheckAccountBalance,insurance
3323,186,insurance_186_027,Customer,"No, she is gonna do that one. I guess what it is she wanted was to check on the auto policy for the Durango. Jeez what a mess. I guess she said to check the car payment, oh I mean the insurance. Insurance payment on the Durango, two zero zero four that she sent to ya'll because she said you should have got it there yesterday and wants to know if it cleared the account already.",[],CheckPaymentStatus,insurance
3324,188,insurance_188_001,Customer,yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3325,190,insurance_190_011,Customer,I need to change my address.,['InformIntent'],ChangeAddress,insurance
3326,190,insurance_190_027,Customer,"Can you tell me how much my premiums will change, you know, monthly?",['InformIntent'],GetQuote,insurance
3327,191,insurance_191_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
3328,192,insurance_192_055,Customer,Yea Charlton....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
3329,193,insurance_193_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?,['InformIntent'],ChangePlan,insurance
3330,193,insurance_193_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3331,194,insurance_194_001,Customer,I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?,['InformIntent'],ResetPassword,insurance
3332,195,insurance_195_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.,['InformIntent'],CreateAccount,insurance
3333,195,insurance_195_065,Customer,#mhm I want to shop a complete auto policy.,['InformIntent'],GetQuote,insurance
3334,196,insurance_196_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to reset my password?,['InformIntent'],ResetPassword,insurance
3335,197,insurance_197_001,Customer,I want to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
3336,198,insurance_198_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
3337,199,insurance_199_001,Customer,yes I have an existing policy with Rivertown and I will like to upgrade it and i was wondering if you could help me.,['InformIntent'],ChangePlan,insurance
3338,200,insurance_200_001,Customer,"Hello, I want to reset my online account password.",['InformIntent'],ResetPassword,insurance
3339,201,insurance_201_001,Customer,Hi. I've been trying to reset my online password. I tried so many times that I got locked out! I need to -,['InformIntent'],ResetPassword,insurance
3340,202,insurance_202_000,Customer,yes I subscribe policy with Rivertown and I think you could help me to reset my password?,['InformIntent'],ResetPassword,insurance
3341,202,insurance_202_034,Customer,"yeah, I have to reset my password?",['InformIntent'],ResetPassword,insurance
3342,203,insurance_203_001,Customer,Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3343,204,insurance_204_005,Customer,Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.,['InformIntent'],ChangePlan,insurance
3344,205,insurance_205_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3345,206,insurance_206_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package.",['InformIntent'],EnrollInPlan,insurance
3346,207,insurance_207_055,Customer,Yea....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
3347,208,insurance_208_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.",['InformIntent'],GetQuote,insurance
3348,209,insurance_209_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
3349,210,insurance_210_035,Customer,"yeah, I had a few questions about a Petcare policy. You offer that right?",['InformIntent'],GetQuote,insurance
3350,210,insurance_210_067,Customer,So do you think you could email me that policy strategies if I give you my email address right away?,['InformIntent'],GetQuote,insurance
3351,211,insurance_211_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3352,212,insurance_212_001,Customer,"Hey, Jessica. I managed to lock myself out of my account and need to reset my password.",['InformIntent'],ResetPassword,insurance
3353,213,insurance_213_001,Customer,"Hi, good morning. I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3354,214,insurance_214_001,Customer,yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3355,215,insurance_215_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
3356,216,insurance_216_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",[],GetQuote,insurance
3357,217,insurance_217_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3358,218,insurance_218_055,Customer,Yea Kate....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
3359,219,insurance_219_001,Customer,"Hello, I want to reset my online account password.",['InformIntent'],ResetPassword,insurance
3360,220,insurance_220_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3361,221,insurance_221_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3362,222,insurance_222_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.",['InformIntent'],GetQuote,insurance
3363,222,insurance_222_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3364,223,insurance_223_005,Customer,"Yes I'm trying to reset my online password, I created a I forgot my password and I'm trying to pay my bill online.",['InformIntent'],ResetPassword,insurance
3365,224,insurance_224_061,Customer,"Oh, you may as well do it all.",[],UpdatePaymentPreference,insurance
3366,225,insurance_225_054,Customer,Yea....since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
3367,226,insurance_226_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",['InformIntent'],GetQuote,insurance
3368,227,insurance_227_051,Customer,"Okay, I will like to have one of the plans for my new home.",['InformIntent'],EnrollInPlan,insurance
3369,227,insurance_227_083,Customer,"With the informations I have here I will opt-in for basic automobile, home preffered and petcare basic.",[],EnrollInPlan,insurance
3370,229,insurance_229_005,Customer,Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.,['InformIntent'],ChangePlan,insurance
3371,229,insurance_229_043,Customer,#wow...Which one is that?.....I need to pick the better one.,['InformIntent'],ChangePlan,insurance
3372,229,insurance_229_059,Customer,-huh I would like to upgrade to the basic preferred policy plan.,['InformIntent'],ChangePlan,insurance
3373,230,insurance_230_055,Customer,Yea...since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
3374,231,insurance_231_001,Customer,yes I would like to report a double billing on my account.,['InformIntent'],ReportBillingIssue,insurance
3375,232,insurance_232_073,Customer,I would like you to reset the password from here.,['InformIntent'],ResetPassword,insurance
3376,233,insurance_233_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3377,234,insurance_234_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to me out to add up to my current policy.,['InformIntent'],EnrollInPlan,insurance
3378,234,insurance_234_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3379,236,insurance_236_001,Customer,I want to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
3380,237,insurance_237_055,Customer,Yea...since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
3381,238,insurance_238_001,Customer,"Hi, I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3382,239,insurance_239_001,Customer,yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.,['InformIntent'],ChangePlan,insurance
3383,239,insurance_239_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3384,240,insurance_240_001,Customer,"Hello, I want to reset my online account password.",['InformIntent'],ResetPassword,insurance
3385,241,insurance_241_001,Customer,yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3386,242,insurance_242_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy.,['InformIntent'],EnrollInPlan,insurance
3387,243,insurance_243_001,Customer,I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?,['InformIntent'],ResetPassword,insurance
3388,244,insurance_244_001,Customer,yes I have an already running policy Rivertown and i want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?,['InformIntent'],ChangePlan,insurance
3389,245,insurance_245_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3390,246,insurance_246_001,Customer,"#Uh, yes. I want to add my son to my auto insurance plan.",['InformIntent'],AddDependent,insurance
3391,247,insurance_247_037,Customer,"Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.",[],EnrollInPlan,insurance
3392,247,insurance_247_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3393,248,insurance_248_001,Customer,yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?,['InformIntent'],ResetPassword,insurance
3394,248,insurance_248_035,Customer,"yeah, I will like to reset my password?",['InformIntent'],ResetPassword,insurance
3395,249,insurance_249_035,Customer,"yeah, I had a few questions about a homeowner's policy. You offer that right?",['InformIntent'],GetQuote,insurance
3396,250,insurance_250_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3397,252,insurance_252_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.,['InformIntent'],CreateAccount,insurance
3398,252,insurance_252_065,Customer,#mhm I want to shop a complete auto policy Ma.,['InformIntent'],GetQuote,insurance
3399,253,insurance_253_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.,['InformIntent'],CreateAccount,insurance
3400,253,insurance_253_065,Customer,#mhm I want to shop a complete auto policy sir.,['InformIntent'],GetQuote,insurance
3401,255,insurance_255_001,Customer,Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3402,256,insurance_256_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3403,257,insurance_257_003,Customer,"I wanted to set up an account, but I couldn't figure out how to do that on your website.",['InformIntent'],CreateAccount,insurance
3404,258,insurance_258_001,Customer,yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?,['InformIntent'],ChangePlan,insurance
3405,258,insurance_258_037,Customer,"Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance.",['InformIntent'],GetQuote,insurance
3406,259,insurance_259_001,Customer,yes I have an existing policy with Rivertown and I think you could help me delete the account.,['InformIntent'],CancelPlan,insurance
3407,260,insurance_260_001,Customer,#oh yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy.,['InformIntent'],ChangePlan,insurance
3408,261,insurance_261_001,Customer,yes I would like to report a double billing on my account.,['InformIntent'],ReportBillingIssue,insurance
3409,262,insurance_262_073,Customer,I would like you to reset the password from here.,['InformIntent'],ResetPassword,insurance
3410,263,insurance_263_055,Customer,Yea...since I have you online. I would allow you help me recover the password from your system.,[],ResetPassword,insurance
3411,264,insurance_264_001,Customer,yes I have an existing policy with Rivertown insurance and I was wondering if you could help me on how I can add to it for better productivity.,['InformIntent'],ChangePlan,insurance
3412,264,insurance_264_037,Customer,"Okay, right so I've got an automobile policy and I want to add up a life insurance.",['InformIntent'],EnrollInPlan,insurance
3413,264,insurance_264_067,Customer,So do you think you could email me that quote if I give you my email address?,['InformIntent'],GetQuote,insurance
3414,265,insurance_265_001,Customer,"Hi, good morning. I want to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3415,266,insurance_266_001,Customer,I want to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
3416,266,insurance_266_003,Customer,I would like to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
3417,267,insurance_267_001,Customer,"Hi, I was wanting to change my billing from yearly to monthly, can I do that?",['InformIntent'],UpdateBillingFrequency,insurance
3418,268,insurance_268_001,Customer,This is Steve Blaney. I'm calling to cancel my auto insurance plan.,['InformIntent'],CancelPlan,insurance
3419,269,insurance_269_001,Customer,"Hi, I'm not sure who I should speak to, I just called the number on your website. I need to put in a claim, that windstorm last night brought down a big tree, right on top of our house. It hit the car too, and the garage. I'm not sure where to start.",['InformIntent'],FileClaim,insurance
3420,270,insurance_270_001,Customer,"Hi, good morning. I need to change my address with you guys. I just moved.",['InformIntent'],ChangeAddress,insurance
3421,271,insurance_271_001,Customer,"Hi, good morning. I need to speak to someone about changing my security questions. Those things make me crazy. I'm locked out of the online portal because I can't remember one of them.",['InformIntent'],ChangeSecurityQuestion,insurance
3422,272,insurance_272_003,Customer,"Great, how much is it?",['InformIntent'],GetQuote,insurance
3423,272,insurance_272_037,Customer,"Yeah, that makes sense. Okay, I think I'd be okay with the Basic package. I don't have much stuff, the hundred thousand will cover it easily.",[],EnrollInPlan,insurance
3424,273,insurance_273_007,Customer,"Hi Jane, I'd like to cancel my policy.",['InformIntent'],CancelPlan,insurance
3425,275,insurance_275_011,Customer,"Tim. Tim Cranet, c. r. a. n. e. t. Policy number one oh one seven one six three three sev- seven nine zero. Not sure ho- I I lost #eh I can't access my account.",['InformIntent'],ResetPassword,insurance
3426,276,insurance_276_001,Customer,"Yeah, hey Carrie, I need to add my son to my life insurance policy. Do you do that?",['InformIntent'],AddDependent,insurance
3427,277,insurance_277_003,Customer,"#Um I'm just getting in touch because I actually want to cancel my automobile insurance plan. I googled how to cancel the plan and it said to call this number, is that correct?",['InformIntent'],CancelPlan,insurance
3428,279,insurance_279_010,Customer,"Well you see, I got pulled over a couple days ago and the officer ask me for proof of insurance.",[],RequestProofOfInsurance,insurance
3429,280,insurance_280_003,Customer,"My father recently passed, and I wanna look into his policy and what it covers.",['InformIntent'],FileClaim,insurance
3430,280,insurance_280_069,Customer,"Well, I need to make sure that his automatic payments for his policy are cancelled.",['InformIntent'],CancelAutomaticBilling,insurance
3431,281,insurance_281_001,Customer,Hello. I want to report an accident.,['InformIntent'],ReportAutomobileAccident,insurance
3432,282,insurance_282_003,Customer,I'm Katherine Lebeau. I need to file a claim.,['InformIntent'],FileClaim,insurance
3433,284,insurance_284_003,Customer,"Well, I wanted to get a condo quote, but this is customer services, isn't it?",['InformIntent'],GetQuote,insurance
3434,285,insurance_285_001,Customer,Hi. I need to file a health insurance claim.,['InformIntent'],FileClaim,insurance
3435,286,insurance_286_001,Customer,"Good morning, Sharon. I looking to get a, quote for Renter's insurance.",['InformIntent'],GetQuote,insurance
3436,286,insurance_286_055,Customer,Yes. To set this up. I wanna be protected before I replace anything.,[],EnrollInPlan,insurance
3437,287,insurance_287_001,Customer,I'd like to remove a dependent from my life insurance policies.,['InformIntent'],RemoveDependent,insurance
3438,287,insurance_287_009,Customer,I want to take someone off my life insurance.,['InformIntent'],RemoveDependent,insurance
3439,288,insurance_288_001,Customer,Hi. I need to report a claim on my property insurance.,['InformIntent'],FileClaim,insurance
3440,289,insurance_289_003,Customer,Yeah? I'm looking for quotes for my new car.,['InformIntent'],GetQuote,insurance
3441,289,insurance_289_031,Customer,Yes. So let's sign me up for the Complete Auto Plan.,['InformIntent'],EnrollInPlan,insurance
3442,289,insurance_289_087,Customer,Wait! I forgot! I wanna change the mailing address on my account!,['InformIntent'],ChangeAddress,insurance
3443,290,insurance_290_003,Customer,I have a bit of an unusual question. I I'm w-wondering whether I can insure my rabbit?,['InformIntent'],EnrollInPlan,insurance
3444,291,insurance_291_001,Customer,"Yeah I gotta get some information to show proof of my policy to my work, so I guess I need to find out my account number.",['InformIntent'],RequestProofOfInsurance,insurance
3445,292,insurance_292_005,Customer,I'm calling to get a life insurance quote.,['InformIntent'],GetQuote,insurance
3446,293,insurance_293_001,Customer,Hello. I got something in the mail from you. A bill I guess. I need to take care of it.,[],PayBill,insurance
3447,294,insurance_294_005,Customer,I'm hoping to get proof of my car insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3448,295,insurance_295_001,Customer,"Yeah, I'm calling about a billing error.",['InformIntent'],ReportBillingIssue,insurance
3449,295,insurance_295_047,Customer,"#Uh yeah, sure. Let's do that.",[],CancelAutomaticBilling,insurance
3450,297,insurance_297_001,Customer,"Hi there, I'm looking to save some money, so I need to change my auto insurance plan.",['InformIntent'],ChangePlan,insurance
3451,298,insurance_298_005,Customer,"Yeah well no if I could, I'd like to go ahead and sign up and transfer my insurance over to you, and then I'll need to send a cancellation to my old current company.",['InformIntent'],EnrollInPlan,insurance
3452,299,insurance_299_001,Customer,"Hi! I've got an auto policy with you and I'd, I'd like to add my daughter.",['InformIntent'],AddDependent,insurance
3453,301,insurance_301_005,Customer,I would like to get a life quote.,['InformIntent'],GetQuote,insurance
3454,302,insurance_302_001,Customer,"Hi, Mar- Marisol. My name's Jacob Jefferson and I- I was ju- just in an accident.",[],ReportAutomobileAccident,insurance
3455,303,insurance_303_019,Customer,"Yeah, yeah, thanks! And I wanted to know if I, like, for example, got the basic, could I maybe add on just the wellness checks? Are there, like, individual pieces, uh, like services that I could add?",['InformIntent'],ChangePlan,insurance
3456,303,insurance_303_023,Customer,"So, like, the basic for one and the other, the #preferred for the other?",['InformIntent'],ChangePlan,insurance
3457,305,insurance_305_009,Customer,"Actually, I'm also calling because our homeowner's policy with Lakeview is expiring and we wanted to transfer it establish a new policy with you.",['InformIntent'],EnrollInPlan,insurance
3458,306,insurance_306_047,Customer,"OK, and what would the annual rate be, if I decided to pay it all at once?",['InformIntent'],GetQuote,insurance
3459,308,insurance_308_001,Customer,"Hi, Michelle. This is Marisa Baker calling. I've got a family policy with you and my daughter ju- just had an accident. I, my policy number is two three eight four seven nine, then the letter V as in, violet, P as in pink, then six two two.",[],ReportAutomobileAccident,insurance
3460,309,insurance_309_061,Customer,"OK. And what is the, the amount, sorry, I don't remember what it's called, but, like, the amount that I have to pay first?",['InformIntent'],GetQuote,insurance
3461,310,insurance_310_007,Customer,"Yeah! And I wanted to sign up for a- a policy. #Uh, collision and, the other one.",['InformIntent'],EnrollInPlan,insurance
3462,310,insurance_310_063,Customer,"Yeah, yeah! So I haven't looked back at my stuff, my documents, but could you send me some information about your- like, the different types of policies?",['InformIntent'],GetQuote,insurance
3463,311,insurance_311_001,Customer,"Hi. My name's Maria Jacobs. I'm on Walton Street. I think, uh, I might need to report a claim.",['InformIntent'],FileClaim,insurance
3464,312,insurance_312_001,Customer,My name is John and I was wanting to create an account for my new renter policy.,['InformIntent'],CreateAccount,insurance
3465,313,insurance_313_001,Customer,Hi I need to change my billing address on my policy.,['InformIntent'],ChangeAddress,insurance
3466,315,insurance_315_001,Customer,"Hello Timmy this is Betty, widow of Omar. I am calling today to get my life insured. I have never done this. Omar went to see Jesus and did not come back. He kept him.",['InformIntent'],EnrollInPlan,insurance
3467,316,insurance_316_003,Customer,"Why yes, this is Bud Zimmerman. I got me a new wife.",[],AddDependent,insurance
3468,316,insurance_316_011,Customer,"I had someone contact her on LinkedIn, and she talked up a storm there. Absolutely refused to talk about work. That was my plan. Instead she goes off and talks about life. I liked it. Had to marry her. Marian knows too much about me. It has been love sickness with me ever since. Cannot get enough of her. I need to get her on the insurances and want a life insurance policy for her alone.",['InformIntent'],AddDependent,insurance
3469,317,insurance_317_001,Customer,#Uh Timothy I had an accident. It's not good morning.,[],FileClaim,insurance
3470,318,insurance_318_001,Customer,"Marian Wright here, Timothy. I was trying to pay my insurance online, and it did not confirm the submit.",['InformIntent'],CheckPaymentStatus,insurance
3471,319,insurance_319_001,Customer,Timothy this is Charlsie Wiley. #Um my husband God rest his soul his perfect soil. Died in an accident of his making. I need to discuss the financial matter of life insurance.,['InformIntent'],FileClaim,insurance
3472,320,insurance_320_008,Customer,"#Um James decided to find a room rather than the dorm. #Uh how do we insure that, Timothy?",['InformIntent'],GetQuote,insurance
3473,321,insurance_321_001,Customer,Hi Timothy! This is Geraldine from church. I doing some considerations. I need your help in deciding some things to add to my house.,['InformIntent'],GetQuote,insurance
3474,322,insurance_322_001,Customer,"Hello Craig. This is Jim Read. Need to look at policies and make some changes. Changing the plan, I am.",['InformIntent'],ChangePlan,insurance
3475,322,insurance_322_011,Customer,Let's take a look at my hook 'em horns option homeowner insurance.,[],ChangePlan,insurance
3476,322,insurance_322_019,Customer,Life insurance. Add a policy the cheapest one you have. Have young son who is an adult coming back home. Out of drug rehab again.,['InformIntent'],EnrollInPlan,insurance
3477,323,insurance_323_001,Customer,I need to reset my password. I forgot it. Can I do it online?,['InformIntent'],ResetPassword,insurance
3478,324,insurance_324_005,Customer,"I got a new vintage car, Craig. Need one of those special auto quotes.",['InformIntent'],GetQuote,insurance
3479,325,insurance_325_003,Customer,"That's right. John, my husband, chose a military career but he is retiring now. Getting ready to buy our first house that is not military issue.",[],EnrollInPlan,insurance
3480,326,insurance_326_003,Customer,I have had an incident in my garage workshop.,[],FileClaim,insurance
3481,327,insurance_327_007,Customer,"I need to file a claim, Craig. Storm did some roof damage, knocked a large tree down.",['InformIntent'],FileClaim,insurance
3482,328,insurance_328_001,Customer,"Craig, I'm Brent Brentzel. I want to increase the amount on my life insurance.",['InformIntent'],ChangePlan,insurance
3483,329,insurance_329_021,Customer,"Oh no. No I need life insurance on Brad in prison. Got a felony and accessory to assault at a playground on the assault. He has a smart mouth, and those boys there will assault him.",['InformIntent'],GetQuote,insurance
3484,330,insurance_330_063,Customer,And how much is like basic life insurance?,['InformIntent'],GetQuote,insurance
3485,330,insurance_330_075,Customer,"Oh awesome, that is cheaper than what we are playing now. Now what about renters?",['InformIntent'],GetQuote,insurance
3486,330,insurance_330_083,Customer,And how much is that a year?,['InformIntent'],GetQuote,insurance
3487,332,insurance_332_007,Customer,"Well, I'm calling to possibly enroll in pet coverage.",['InformIntent'],EnrollInPlan,insurance
3488,333,insurance_333_001,Customer,"Good morning Frank, I'm calling because I want an life insurance policy.",['InformIntent'],EnrollInPlan,insurance
3489,334,insurance_334_013,Customer,That's the thing. I was trying to log on and change my phone number and address.,[],ChangeAddress,insurance
3490,335,insurance_335_001,Customer,Well Josh its not so good. For some reason you took out my payment four days early and for a higher amount and now my bank is overdrawn.,['InformIntent'],ReportBillingIssue,insurance
3491,335,insurance_335_021,Customer,You can cancel the automatic pay thing is what you can do.,['InformIntent'],CancelAutomaticBilling,insurance
3492,335,insurance_335_041,Customer,I decided I want to cancel the automatic payments. I just got almost a hundred dollars in overdraft fees.,['InformIntent'],CancelAutomaticBilling,insurance
3493,336,insurance_336_001,Customer,"Hi, my name is Helen Marie and I'm calling because I can't get into my online accountm.",['InformIntent'],ResetPassword,insurance
3494,337,insurance_337_001,Customer,"Hi, I will love to change my address.",['InformIntent'],ChangeAddress,insurance
3495,338,insurance_338_005,Customer,I'd like to create account with your company.,['InformIntent'],CreateAccount,insurance
3496,339,insurance_339_001,Customer,Hello. I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
3497,339,insurance_339_081,Customer,So how do I update my payment preference.,['InformIntent'],UpdatePaymentPreference,insurance
3498,340,insurance_340_005,Customer,"#Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling.",['InformIntent'],CreateAccount,insurance
3499,341,insurance_341_001,Customer,Good morning I will like to cancel an operation.,['InformIntent'],CancelAutomaticBilling,insurance
3500,342,insurance_342_001,Customer,Good morning. I will like to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
3501,343,insurance_343_007,Customer,Okay. I will like to change a plan.,['InformIntent'],ChangePlan,insurance
3502,344,insurance_344_001,Customer,"Hi, I'd like to enroll in an insurance plan.",['InformIntent'],EnrollInPlan,insurance
3503,345,insurance_345_001,Customer,"Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it.",['InformIntent'],FileClaim,insurance
3504,346,insurance_346_001,Customer,"Hi Susan, I want to cancel my plan now!",['InformIntent'],CancelPlan,insurance
3505,347,insurance_347_001,Customer,"Hey, I'd like to create an account with your insurance company.",['InformIntent'],CreateAccount,insurance
3506,348,insurance_348_001,Customer,"Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company.",['InformIntent'],RequestProofOfInsurance,insurance
3507,349,insurance_349_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
3508,350,insurance_350_005,Customer,I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen.,['InformIntent'],AddDependent,insurance
3509,351,insurance_351_001,Customer,Hi I would like to reset my password. I tried to reset the password on your website but couldn't.,['InformIntent'],ResetPassword,insurance
3510,352,insurance_352_001,Customer,"Hi, I will love to create an insurance account with Rivertown insurance company.",['InformIntent'],CreateAccount,insurance
3511,353,insurance_353_001,Customer,Hi I would like to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
3512,354,insurance_354_005,Customer,i just got a new car and I'm looking at having the best insurance coverage on my new whip.,['InformIntent'],EnrollInPlan,insurance
3513,355,insurance_355_001,Customer,I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice.,[],ReportBillingIssue,insurance
3514,355,insurance_355_003,Customer,"Yeah, I will like to rectify my billing and yes I will want to update my billing preference too.",['InformIntent'],UpdatePaymentPreference,insurance
3515,356,insurance_356_001,Customer,"Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice.",['InformIntent'],ReportBillingIssue,insurance
3516,357,insurance_357_001,Customer,Well I had pet insurance and let it lapse and now I want to enroll in the plan again.,['InformIntent'],EnrollInPlan,insurance
3517,358,insurance_358_001,Customer,"Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't.",['InformIntent'],ChangeSecurityQuestion,insurance
3518,359,insurance_359_005,Customer,My friend told me you have an insurance package for pets.,[],GetQuote,insurance
3519,360,insurance_360_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
3520,360,insurance_360_063,Customer,I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?,['InformIntent'],ReportBillingIssue,insurance
3521,361,insurance_361_003,Customer,I will like to create an account with your company.,['InformIntent'],CreateAccount,insurance
3522,362,insurance_362_003,Customer,I relocate from my previous residence and will like to change my address to a new one.,['InformIntent'],ChangeAddress,insurance
3523,363,insurance_363_003,Customer,I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't.,['InformIntent'],GetPolicyNumber,insurance
3524,364,insurance_364_007,Customer,I'm calling as regards my enrolment plan for Automobile insurance.,['InformIntent'],EnrollInPlan,insurance
3525,365,insurance_365_001,Customer,"Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
3526,366,insurance_366_001,Customer,"Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help.",['InformIntent'],RemoveDependent,insurance
3527,367,insurance_367_001,Customer,Hi I would like to cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3528,367,insurance_367_035,Customer,Yes please. I would love to add a dependent to my insurance account.,['InformIntent'],AddDependent,insurance
3529,368,insurance_368_001,Customer,Amber my name is George and I am moving and need to change my address on my account somehow.,['InformIntent'],ChangeAddress,insurance
3530,368,insurance_368_027,Customer,"Yeah, I was just thinking, can you send the policy quote to my wife's email address?",['InformIntent'],GetQuote,insurance
3531,369,insurance_369_001,Customer,"Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
3532,370,insurance_370_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
3533,371,insurance_371_001,Customer,"Hi, I would like to create an account.",['InformIntent'],CreateAccount,insurance
3534,372,insurance_372_001,Customer,"Hi, I'd like to enroll in an insurance plan.",['InformIntent'],EnrollInPlan,insurance
3535,373,insurance_373_003,Customer,"Fine, I want to get auto quote.",['InformIntent'],GetQuote,insurance
3536,374,insurance_374_001,Customer,Hey I would like to my home address.,['InformIntent'],ChangeAddress,insurance
3537,375,insurance_375_009,Customer,"Okay, so yeah, I'd like to change the address on my account.",['InformIntent'],ChangeAddress,insurance
3538,376,insurance_376_003,Customer,I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?,['InformIntent'],ResetPassword,insurance
3539,378,insurance_378_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
3540,379,insurance_379_001,Customer,"Um, Hi, I would like to get a quote on some life insurance.",['InformIntent'],GetQuote,insurance
3541,380,insurance_380_001,Customer,"Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't.",['InformIntent'],ResetPassword,insurance
3542,381,insurance_381_001,Customer,"Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim.",['InformIntent'],FileClaim,insurance
3543,382,insurance_382_001,Customer,"Good morning, I would love to change my address.",['InformIntent'],ChangeAddress,insurance
3544,383,insurance_383_001,Customer,"Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it.",['InformIntent'],GetPolicyNumber,insurance
3545,384,insurance_384_001,Customer,"Hi, I'd like to add dependent of my account.",['InformIntent'],AddDependent,insurance
3546,385,insurance_385_003,Customer,I don't seem to remember my password.,['InformIntent'],ResetPassword,insurance
3547,385,insurance_385_039,Customer,Alright. Can I also change my insurance plan?,['InformIntent'],ChangePlan,insurance
3548,385,insurance_385_043,Customer,that's where the problem lies. I can't seem to remember my security question.,[],ChangeSecurityQuestion,insurance
3549,386,insurance_386_001,Customer,I would love to cancel one of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
3550,387,insurance_387_051,Customer,"#em, I would love to go for the Petcare preferred plan due to the number of my pets.",['InformIntent'],EnrollInPlan,insurance
3551,388,insurance_388_001,Customer,"Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it.",['InformIntent'],ChangePlan,insurance
3552,389,insurance_389_001,Customer,"Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?",['InformIntent'],FindAgent,insurance
3553,390,insurance_390_001,Customer,"Hey yeah, I have to call and report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
3554,391,insurance_391_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
3555,392,insurance_392_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
3556,393,insurance_393_003,Customer,I will like to change my password.,['InformIntent'],ResetPassword,insurance
3557,394,insurance_394_001,Customer,"Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it.",['InformIntent'],CancelPlan,insurance
3558,395,insurance_395_005,Customer,yeah so I would like to change my address on my account.,['InformIntent'],ChangeAddress,insurance
3559,396,insurance_396_005,Customer,Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't.,['InformIntent'],EnrollInPlan,insurance
3560,397,insurance_397_003,Customer,I will like to cancel a plan.,['InformIntent'],CancelPlan,insurance
3561,398,insurance_398_007,Customer,"[Laughter]. You sound so confident. Well, I need to update my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
3562,399,insurance_399_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
3563,400,insurance_400_001,Customer,"Hi, I'd like to find agent of your insurance company closer to me.",['InformIntent'],FindAgent,insurance
3564,400,insurance_400_063,Customer,I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?,['InformIntent'],ReportBillingIssue,insurance
3565,401,insurance_401_001,Customer,"Good morning, I would like to get a quote on pet insurance.",['InformIntent'],GetQuote,insurance
3566,401,insurance_401_039,Customer,Okay that sounds good I would like to get him enrolled in that program.,['InformIntent'],EnrollInPlan,insurance
3567,402,insurance_402_005,Customer,I recently moved to a new city and I need to update my address.,['InformIntent'],ChangeAddress,insurance
3568,402,insurance_402_007,Customer,Exactly and I also want to add a dependent to my insurance account profile.,['InformIntent'],AddDependent,insurance
3569,403,insurance_403_001,Customer,"Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll.",['InformIntent'],EnrollInPlan,insurance
3570,404,insurance_404_003,Customer,"Fine, I want to get pet quote.",['InformIntent'],GetQuote,insurance
3571,405,insurance_405_001,Customer,Hello. How are you doing? I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
3572,406,insurance_406_001,Customer,"I checked my credit card transaction history, and it was billed twice last week.",['InformIntent'],ReportBillingIssue,insurance
3573,407,insurance_407_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
3574,408,insurance_408_001,Customer,I would love to cancel six of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
3575,408,insurance_408_039,Customer,What are the questions?,[],ChangeSecurityQuestion,insurance
3576,409,insurance_409_015,Customer,"I would love to register for life insurance and I would love to know the types of, life insurance you have.",['InformIntent'],EnrollInPlan,insurance
3577,410,insurance_410_001,Customer,"Hi, I'd like to cancel the automatic billing of my account.",['InformIntent'],CancelAutomaticBilling,insurance
3578,411,insurance_411_001,Customer,"Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll.",['InformIntent'],EnrollInPlan,insurance
3579,411,insurance_411_041,Customer,I would like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.,['InformIntent'],GetQuote,insurance
3580,412,insurance_412_003,Customer,"I need to reset my password. I don't know I locked myself out again and this is a pain calling in, there use to be a button I could click and reset my password.",['InformIntent'],ResetPassword,insurance
3581,414,insurance_414_005,Customer,"Yes thank you, #em I want to reset my account login password.",['InformIntent'],ResetPassword,insurance
3582,415,insurance_415_005,Customer,I needed to request a proof of insurance document.,['InformIntent'],RequestProofOfInsurance,insurance
3583,417,insurance_417_001,Customer,"Hi there my name is Michael Stockton, and I have an account with you guys, and I was just trying to check how much was left on my bill, but it seems like your system is down.",['InformIntent'],CheckAccountBalance,insurance
3584,419,insurance_419_019,Customer,"Yes, I wanted to cancel my automatic payments.",['InformIntent'],CancelAutomaticBilling,insurance
3585,419,insurance_419_023,Customer,Yes I wanted to cancel that and just pay off the remaining balance now.,['InformIntent'],PayBill,insurance
3586,420,insurance_420_001,Customer,Hi there I need to reset the password to my account.,['InformIntent'],ResetPassword,insurance
3587,421,insurance_421_001,Customer,Hi I was calling to get a quote on a car insurance plan.,['InformIntent'],GetQuote,insurance
3588,422,insurance_422_007,Customer,I need to I need to cancel my health insurance.,['InformIntent'],CancelPlan,insurance
3589,423,insurance_423_001,Customer,"Oh hi, I need to put in a change of address please.",['InformIntent'],ChangeAddress,insurance
3590,424,insurance_424_001,Customer,"Hi there, I need to reset the password for the account to my auto insurance.",['InformIntent'],ResetPassword,insurance
3591,424,insurance_424_025,Customer,"Yeah I was just trying to change my billing address, but I guess I just couldn't remember my password.",['InformIntent'],ChangeAddress,insurance
3592,425,insurance_425_001,Customer,I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice.,[],ReportBillingIssue,insurance
3593,425,insurance_425_003,Customer,"Yeah, I will like to rectify my billing and yes I will want to update my billing preference too.",['InformIntent'],UpdateBillingFrequency,insurance
3594,426,insurance_426_001,Customer,Good morning. I will like to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
3595,427,insurance_427_001,Customer,"Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company.",['InformIntent'],RequestProofOfInsurance,insurance
3596,428,insurance_428_001,Customer,"Hey, I'd like to create an account with your insurance company.",['InformIntent'],CreateAccount,insurance
3597,429,insurance_429_005,Customer,yeah so I would like to change my address on my account.,['InformIntent'],ChangeAddress,insurance
3598,430,insurance_430_009,Customer,"Okay, so yeah, I'd like to change the address on my account.",['InformIntent'],ChangeAddress,insurance
3599,431,insurance_431_007,Customer,I'm calling as regards my enrolment plan for Automobile insurance.,['InformIntent'],EnrollInPlan,insurance
3600,432,insurance_432_001,Customer,The services I have being receiving from your company has being encouraging and my intent is to increase or enroll for more plans with you.,['InformIntent'],EnrollInPlan,insurance
3601,432,insurance_432_005,Customer,"Ok then, but first can I get my current policy number.",['InformIntent'],GetPolicyNumber,insurance
3602,432,insurance_432_045,Customer,"Mhm, about that I will like to get a quote for the Life insurance first.",['InformIntent'],GetQuote,insurance
3603,433,insurance_433_005,Customer,I'd like to create account with your company.,['InformIntent'],CreateAccount,insurance
3604,435,insurance_435_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
3605,436,insurance_436_003,Customer,I would like to cancel the automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3606,437,insurance_437_003,Customer,"Fine, I want to get pet quote.",['InformIntent'],GetQuote,insurance
3607,438,insurance_438_003,Customer,I want to enroll in one of your insurance plan.,['InformIntent'],EnrollInPlan,insurance
3608,439,insurance_439_001,Customer,Hi I would like to reset my password. I tried to reset the password on your website but couldn't.,['InformIntent'],ResetPassword,insurance
3609,440,insurance_440_001,Customer,"Hi, I'd like to enroll in an insurance plan.",['InformIntent'],EnrollInPlan,insurance
3610,440,insurance_440_037,Customer,"Yes, how do I make payment?",['InformIntent'],PayBill,insurance
3611,441,insurance_441_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
3612,442,insurance_442_003,Customer,I will like to cancel a plan.,['InformIntent'],CancelPlan,insurance
3613,443,insurance_443_005,Customer,i just got a new car and I'm looking at having the best insurance coverage on my new whip.,['InformIntent'],EnrollInPlan,insurance
3614,444,insurance_444_015,Customer,"I would love to register for life insurance and I would love to know the types of, life insurance you have.",['InformIntent'],EnrollInPlan,insurance
3615,445,insurance_445_005,Customer,Well mhm I think my bill is due. Can you check first?,[],PayBill,insurance
3616,445,insurance_445_033,Customer,Then yes I do wanna pay it.,[],PayBill,insurance
3617,446,insurance_446_001,Customer,Yeah. Hi. I need to get my ex off my auto insurance policy.,['InformIntent'],RemoveDependent,insurance
3618,447,insurance_447_005,Customer,I recently moved to a new city and I need to update my address.,['InformIntent'],ChangeAddress,insurance
3619,447,insurance_447_007,Customer,Exactly and I also want to add a dependent to my insurance account profile.,['InformIntent'],AddDependent,insurance
3620,448,insurance_448_001,Customer,"Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't.",['InformIntent'],ChangeSecurityQuestion,insurance
3621,449,insurance_449_001,Customer,"Hi, I will love to change my address.",['InformIntent'],ChangeAddress,insurance
3622,450,insurance_450_001,Customer,"Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it.",['InformIntent'],ChangePlan,insurance
3623,450,insurance_450_047,Customer,"well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.",['InformIntent'],GetQuote,insurance
3624,451,insurance_451_001,Customer,"Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice.",['InformIntent'],ReportBillingIssue,insurance
3625,452,insurance_452_003,Customer,I will like to change my password.,['InformIntent'],ResetPassword,insurance
3626,453,insurance_453_001,Customer,"Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
3627,454,insurance_454_003,Customer,I will like to enrol for the life insurance policy.,['InformIntent'],EnrollInPlan,insurance
3628,454,insurance_454_005,Customer,"Ok then, but first can I get my current policy number.",['InformIntent'],GetPolicyNumber,insurance
3629,454,insurance_454_045,Customer,"Mhm, about that I will like to get a quote for the Life insurance first.",['InformIntent'],GetQuote,insurance
3630,455,insurance_455_001,Customer,Hi I would like to cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3631,455,insurance_455_035,Customer,Yes please. I would love to add a dependent to my insurance account.,['InformIntent'],AddDependent,insurance
3632,456,insurance_456_001,Customer,"Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it.",['InformIntent'],GetPolicyNumber,insurance
3633,457,insurance_457_001,Customer,"Hi, my dad recently kicked me off his car insurance policy and said I needed to start paying for my own. So th- that's what I need to do now I guess.",[],EnrollInPlan,insurance
3634,458,insurance_458_015,Customer,uh-huh. How do I go about it?,['InformIntent'],GetQuote,insurance
3635,458,insurance_458_051,Customer,"#em, I would love to go for the Petcare preferred plan due to the number of my pets.",['InformIntent'],EnrollInPlan,insurance
3636,458,insurance_458_063,Customer,oh! Okay. Kindly deduct the insurance fee for my pets from my credit card.,['InformIntent'],UpdatePaymentPreference,insurance
3637,459,insurance_459_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
3638,460,insurance_460_001,Customer,"I checked my credit card transaction history, and it was billed twice last week.",['InformIntent'],ReportBillingIssue,insurance
3639,461,insurance_461_001,Customer,Hello. How are you doing? I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
3640,461,insurance_461_047,Customer,I would love to upgrade my home owner insurance plan.,['InformIntent'],ChangePlan,insurance
3641,462,insurance_462_001,Customer,"Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.",['InformIntent'],PayBill,insurance
3642,463,insurance_463_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
3643,464,insurance_464_001,Customer,"Hi, I'd like to add dependent of my account.",['InformIntent'],AddDependent,insurance
3644,465,insurance_465_001,Customer,Hey I would like to my home address.,['InformIntent'],ChangeAddress,insurance
3645,466,insurance_466_005,Customer,mister Brian Hogwart who just recently insured his pets referred me to your insurance company.,[],GetQuote,insurance
3646,466,insurance_466_023,Customer,Alright. So how do I go about it?,['InformIntent'],EnrollInPlan,insurance
3647,467,insurance_467_001,Customer,"Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.",['InformIntent'],CancelAutomaticBilling,insurance
3648,468,insurance_468_005,Customer,Well I'm calling today to change my address on my account.,['InformIntent'],ChangeAddress,insurance
3649,468,insurance_468_045,Customer,I'd love to get a quote.,['InformIntent'],GetQuote,insurance
3650,468,insurance_468_071,Customer,"Oh yeah, if you can find me an agent that would be great.",['InformIntent'],FindAgent,insurance
3651,469,insurance_469_001,Customer,"Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help.",['InformIntent'],RemoveDependent,insurance
3652,470,insurance_470_003,Customer,I will like to create an account with your company.,['InformIntent'],CreateAccount,insurance
3653,471,insurance_471_001,Customer,"Hi, I would like to enroll in an insurance plan. A friend of mine who is also your customer told me I could do it on your website but I had issues with that. I guess I have to make a call to enroll.",['InformIntent'],EnrollInPlan,insurance
3654,472,insurance_472_001,Customer,"Good morning, I would love to change my address.",['InformIntent'],ChangeAddress,insurance
3655,473,insurance_473_003,Customer,I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't.,['InformIntent'],GetPolicyNumber,insurance
3656,474,insurance_474_001,Customer,"Hi, I would like to create an account.",['InformIntent'],CreateAccount,insurance
3657,475,insurance_475_001,Customer,I would love to cancel one of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
3658,476,insurance_476_007,Customer,"[Laughter]. You sound so confident. Well, I need to update my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
3659,477,insurance_477_001,Customer,"Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't.",['InformIntent'],ResetPassword,insurance
3660,478,insurance_478_001,Customer,"Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim.",['InformIntent'],FileClaim,insurance
3661,479,insurance_479_013,Customer,"Right, my deductible is only $five zero zero, and I paid almost $two five zero zero over three months!",[],ReportBillingIssue,insurance
3662,479,insurance_479_063,Customer,Waive the legal fee. Give the man the coverage. If I come for him he'll need it.,[],ChangePlan,insurance
3663,480,insurance_480_023,Customer,Alright. So how do I go about it?,['InformIntent'],EnrollInPlan,insurance
3664,481,insurance_481_001,Customer,"Hi, I'd like to enroll a plan on my account. I tried to enroll after creating an account it on your website but couldn't. I guess I have to make a phone call to enroll.",['InformIntent'],EnrollInPlan,insurance
3665,482,insurance_482_003,Customer,I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?,['InformIntent'],ResetPassword,insurance
3666,483,insurance_483_003,Customer,"Fine, I want to get auto quote.",['InformIntent'],GetQuote,insurance
3667,484,insurance_484_001,Customer,"Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it.",['InformIntent'],CancelPlan,insurance
3668,484,insurance_484_085,Customer,"Well, I don't know if your company offers any kind of renters insurance.",['InformIntent'],GetQuote,insurance
3669,485,insurance_485_001,Customer,Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.,['InformIntent'],CheckPaymentStatus,insurance
3670,486,insurance_486_005,Customer,I wanted to ask if I could change my password on the website or if I have to make a call before changing it.,['InformIntent'],ResetPassword,insurance
3671,487,insurance_487_005,Customer,"Yes thank you, #em I want to reset my account login password.",['InformIntent'],ResetPassword,insurance
3672,488,insurance_488_001,Customer,Hello. I would love to change my insurance plan.,['InformIntent'],ChangePlan,insurance
3673,488,insurance_488_081,Customer,So how do I update my payment preference.,['InformIntent'],UpdatePaymentPreference,insurance
3674,489,insurance_489_003,Customer,I would like to cancel the automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3675,490,insurance_490_001,Customer,"#Um yeah hi, I've got an insurance plan for my car with you guys, and I'm just wanting to let you know that I'm actually moving next week and thought I should let you know about updating my address.",['InformIntent'],ChangeAddress,insurance
3676,491,insurance_491_021,Customer,sounds good. I think I'd love the complete automobile plan.,[],EnrollInPlan,insurance
3677,492,insurance_492_001,Customer,I would love to cancel one of my insurance plans with your company.,['InformIntent'],CancelPlan,insurance
3678,493,insurance_493_005,Customer,Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't.,['InformIntent'],EnrollInPlan,insurance
3679,494,insurance_494_001,Customer,"Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.",['InformIntent'],ChangeAddress,insurance
3680,495,insurance_495_005,Customer,i will like to file a property claim.,['InformIntent'],FileClaim,insurance
3681,496,insurance_496_005,Customer,I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen.,['InformIntent'],AddDependent,insurance
3682,497,insurance_497_001,Customer,"Yea, I'd like to enroll a plan in my account. I tried to enroll it on your website but couldn't. I guess I have to make a phone call to enroll it.",['InformIntent'],EnrollInPlan,insurance
3683,498,insurance_498_003,Customer,I don't seem to remember my password.,['InformIntent'],ResetPassword,insurance
3684,498,insurance_498_039,Customer,Alright. Can I also change my insurance plan?,['InformIntent'],ChangePlan,insurance
3685,499,insurance_499_001,Customer,"Hi, I'd like to find agent of your insurance company closer to me.",['InformIntent'],FindAgent,insurance
3686,499,insurance_499_047,Customer,"well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.",['InformIntent'],GetQuote,insurance
3687,500,insurance_500_005,Customer,"#Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling.",['InformIntent'],CreateAccount,insurance
3688,501,insurance_501_001,Customer,Yes I would like to add a dependent to my policy. Last year I added my son but I've had another baby since then so I was hoping to add him as well.,['InformIntent'],AddDependent,insurance
3689,502,insurance_502_001,Customer,"Hi, I will love to create an insurance account with Rivertown insurance company.",['InformIntent'],CreateAccount,insurance
3690,503,insurance_503_007,Customer,Automatic Billing.,[],CancelAutomaticBilling,insurance
3691,504,insurance_504_001,Customer,"Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it.",['InformIntent'],FileClaim,insurance
3692,504,insurance_504_063,Customer,Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?,[],ReportBillingIssue,insurance
3693,505,insurance_505_007,Customer,Okay. I will like to change a plan.,['InformIntent'],ChangePlan,insurance
3694,506,insurance_506_001,Customer,Hi. I want to cancel automatic billing on my account.,['InformIntent'],CancelAutomaticBilling,insurance
3695,506,insurance_506_035,Customer,Yes please. I would love to add a dependent to my insurance account.,['InformIntent'],AddDependent,insurance
3696,507,insurance_507_003,Customer,I relocate from my previous residence and will like to change my address to a new one.,['InformIntent'],ChangeAddress,insurance
3697,508,insurance_508_001,Customer,"Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?",['InformIntent'],FindAgent,insurance
3698,509,insurance_509_001,Customer,"Hi, I'd like to cancel the automatic billing of my account.",['InformIntent'],CancelAutomaticBilling,insurance
3699,510,insurance_510_001,Customer,"#Uh hi, Mark. I would like to get my car insured.",['InformIntent'],EnrollInPlan,insurance
3700,511,insurance_511_001,Customer,"#Um yes. Hi, this is Sarah. I would like to I need help creating an account.",['InformIntent'],CreateAccount,insurance
3701,512,insurance_512_001,Customer,Yeah you guys keep taking money out of my account and I didn't tell you you could do that. It's been this way for months.,['InformIntent'],ReportBillingIssue,insurance
3702,513,insurance_513_001,Customer,"Hi, I would like to cancel my automatic billing please.",['InformIntent'],CancelAutomaticBilling,insurance
3703,513,insurance_513_033,Customer,"Yes, I want a bill in the mail each month and all credit card information in my file deleted.",['InformIntent'],UpdateBillingFrequency,insurance
3704,514,insurance_514_003,Customer,I live in an apartment and my lease is up. I need proof of my renter's insurance to to sign my new lease.,['InformIntent'],RequestProofOfInsurance,insurance
3705,515,insurance_515_001,Customer,I would like to update my payment preferences please.,['InformIntent'],UpdatePaymentPreference,insurance
3706,515,insurance_515_037,Customer,"Yes, that is correct. I would like to change from my checking account to my credit card for my autopay.",['InformIntent'],UpdatePaymentPreference,insurance
3707,516,insurance_516_001,Customer,I would like to create an account please.,['InformIntent'],CreateAccount,insurance
3708,518,insurance_518_001,Customer,"Hello, I would like to add a dependent to my health insurance please.",['InformIntent'],AddDependent,insurance
3709,519,insurance_519_001,Customer,"Hi, I would like to remove a dependent from my health insurance plan, please.",['InformIntent'],RemoveDependent,insurance
3710,520,insurance_520_001,Customer,"Hi, Edith. I would like to cancel my health insurance, please.",['InformIntent'],CancelPlan,insurance
3711,520,insurance_520_033,Customer,I am also getting dental and vision through my new employer. I would like to cancel these plans as well.,['InformIntent'],CancelPlan,insurance
3712,521,insurance_521_001,Customer,"Hello, I would like to check the status of my payment please.",['InformIntent'],CheckPaymentStatus,insurance
3713,522,insurance_522_001,Customer,I would like to update the address on my account please.,['InformIntent'],ChangeAddress,insurance
3714,523,insurance_523_001,Customer,Yes I need to change the way I pay you guys.,['InformIntent'],UpdatePaymentPreference,insurance
3715,523,insurance_523_017,Customer,Yes I just need to change the card I'm paying with.,['InformIntent'],UpdatePaymentPreference,insurance
3716,524,insurance_524_007,Customer,I would like to change the password on my account that I have for pet insurance.,['InformIntent'],ResetPassword,insurance
3717,525,insurance_525_001,Customer,Thank you. I would like to change the security question on my account please.,['InformIntent'],ChangeSecurityQuestion,insurance
3718,525,insurance_525_023,Customer,"Yes, that is why I am calling to change my security question. I guess I will need to change this password as well.",['InformIntent'],ResetPassword,insurance
3719,526,insurance_526_001,Customer,"Hello, Sarah. I would like to cancel my auto insurance.",['InformIntent'],CancelPlan,insurance
3720,527,insurance_527_001,Customer,"Hello, I would like to find an agent please.",['InformIntent'],FindAgent,insurance
3721,528,insurance_528_001,Customer,"Hello, Mary. I need to pay my bill.",['InformIntent'],PayBill,insurance
3722,529,insurance_529_005,Customer,I would like to change the billing frequency on my account please. That once a year payment for auto insurance is a big hit.,['InformIntent'],UpdateBillingFrequency,insurance
3723,530,insurance_530_001,Customer,I would like to sign up for auto insurance.,['InformIntent'],EnrollInPlan,insurance
3724,531,insurance_531_005,Customer,"Okay, Crystal, my wife usually handles all of the bills, but she's been sick so I was calling to see if the bill for last month had been paid she's been sick for a few weeks now and I'm not sure if she paid the insurance can you help me.",['InformIntent'],CheckPaymentStatus,insurance
3725,531,insurance_531_043,Customer,"Okay, so how do I do that? Nancy always did it I'm not sure how to pay the bill. Can you help me?",['InformIntent'],PayBill,insurance
3726,532,insurance_532_009,Customer,"Well, I attempted to pay it, but I'm not sure if it went through? It just kept spinning after I clicked submit, and I never got one of those confirmation emails. So is there a way you can check that for me?",['InformIntent'],ReportBillingIssue,insurance
3727,533,insurance_533_001,Customer,"Yeah hi hello, I've been waiting for twenty minutes and all I wanted was my stupid policy number.",['InformIntent'],GetPolicyNumber,insurance
3728,534,insurance_534_001,Customer,Hi Amy. This is Mel and I am calling to sign up for pet insurance.,['InformIntent'],EnrollInPlan,insurance
3729,534,insurance_534_019,Customer,Ok. How much does something like this cost?,['InformIntent'],GetQuote,insurance
3730,535,insurance_535_006,Customer,I just want to know what my account balance is.,['InformIntent'],CheckAccountBalance,insurance
3731,535,insurance_535_038,Customer,Can I go ahead and pay it?,['InformIntent'],PayBill,insurance
3732,536,insurance_536_017,Customer,"So I need to report the accident to you, correct?",['InformIntent'],ReportAutomobileAccident,insurance
3733,537,insurance_537_001,Customer,"Hi Joe, I need to pay my bill.",['InformIntent'],PayBill,insurance
3734,538,insurance_538_000,Customer,"Hello Joan, I'm calling today for life insurance.",['InformIntent'],GetQuote,insurance
3735,539,insurance_539_005,Customer,"I just moved, so I need to change my address.",['InformIntent'],ChangeAddress,insurance
3736,540,insurance_540_001,Customer,Hi there. I need my policy number.,['InformIntent'],GetPolicyNumber,insurance
3737,540,insurance_540_025,Customer,Some issue with my security question. I couldn't login.,[],ChangeSecurityQuestion,insurance
3738,541,insurance_541_015,Customer,"Well, I actually need to cancel my policy.",['InformIntent'],CancelPlan,insurance
3739,542,insurance_542_004,Customer,I just need to pay a bill.,['InformIntent'],PayBill,insurance
3740,543,insurance_543_043,Customer,Is there any way to get a quote also?,['InformIntent'],GetQuote,insurance
3741,544,insurance_544_009,Customer,Okay sorry about that. I wanted to speak with someone who could help me cancel my current plan.,['InformIntent'],CancelPlan,insurance
3742,545,insurance_545_001,Customer,#Um I am looking to cancel my policy with you.,['InformIntent'],CancelPlan,insurance
3743,546,insurance_546_007,Customer,"Yes alright, okay well, I need to update my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
3744,547,insurance_547_007,Customer,"I'd like to try to Sorry, hang on. #Um I was trying to change my package, if that's possible?",['InformIntent'],ChangePlan,insurance
3745,548,insurance_548_001,Customer,"Hi, I need to get insurance.",['InformIntent'],EnrollInPlan,insurance
3746,550,insurance_550_001,Customer,"Hi, I we just had a baby and I want to add her to our policy, can I do that or do I have to wait until she's older?",['InformIntent'],AddDependent,insurance
3747,552,insurance_552_001,Customer,"Hi, I'd like to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
3748,553,insurance_553_001,Customer,"Hello Jenny, I'd like to get some insurance for a condo we just bought or we're buying now I was told we had to get insurance but I really don't know what type.",['InformIntent'],EnrollInPlan,insurance
3749,554,insurance_554_001,Customer,"Hi, Charlie, I'm calling because I I'm trying to renew my registration and they say I need paperwork from my insurance company before I can renew.",['InformIntent'],RequestProofOfInsurance,insurance
3750,555,insurance_555_001,Customer,"Hi, yes. I was hoping you could tell me what my balance is.",['InformIntent'],CheckAccountBalance,insurance
3751,555,insurance_555_045,Customer,Umm. Let's just go ahead and pay the entire amount.,[],PayBill,insurance
3752,556,insurance_556_000,Customer,yeah I want the automatic payments to stop coming out of my bank! Can you do that for me?,['InformIntent'],CancelAutomaticBilling,insurance
3753,557,insurance_557_001,Customer,Hi my name is Carlos and I am looking to reset my password.,['InformIntent'],ResetPassword,insurance
3754,557,insurance_557_049,Customer,Actually yeah. Can you transfer me to billing?,['InformIntent'],PayBill,insurance
3755,559,insurance_559_007,Customer,"Oh, oh yeah. I need to to to sw- transfer my to change my address. You see, we just moved.",['InformIntent'],ChangeAddress,insurance
3756,560,insurance_560_009,Customer,"Oh yes, okay. #Uh well you see, my grandson Jeremiah has moved into our house because well yes.",[],AddDependent,insurance
3757,562,insurance_562_001,Customer,"Yes Matt, I'd like to remove my son from my policy.",['InformIntent'],RemoveDependent,insurance
3758,563,insurance_563_005,Customer,Yes our house flooded in that bad storm yesterday.,[],FileClaim,insurance
3759,564,insurance_564_001,Customer,Uh hello yeah. I would like to add my new dependents to my policy.,['InformIntent'],AddDependent,insurance
3760,565,insurance_565_001,Customer,"Hi, my name is Jane Janeson and I'm having a problem with my billing statement.",['InformIntent'],ReportBillingIssue,insurance
3761,566,insurance_566_001,Customer,Hi I'd like to make a payment on my account.,['InformIntent'],PayBill,insurance
3762,567,insurance_567_001,Customer,Hi yes I I'm new to my area and I need to find me a new local insurance agent.,['InformIntent'],FindAgent,insurance
3763,568,insurance_568_007,Customer,Oh yeah . I need to update my address.,['InformIntent'],ChangeAddress,insurance
3764,568,insurance_568_047,Customer,Can you update my girlfriends file to?,['InformIntent'],ChangeAddress,insurance
3765,569,insurance_569_001,Customer,"Hi Mark yes we just had a baby, so I need to get her added to our health insurance.",['InformIntent'],AddDependent,insurance
3766,570,insurance_570_039,Customer,"Yeah actually, I mentioned being overcharged on my bills. I need to get that fixed.",[],ReportBillingIssue,insurance
3767,571,insurance_571_003,Customer,"Yh, i tried to follow the step by step process you sent to my Email address but I'm having issues with the password.",['InformIntent'],ResetPassword,insurance
3768,572,insurance_572_013,Customer,So i was wondering if the company has a branch over there.,['InformIntent'],FindAgent,insurance
3769,572,insurance_572_017,Customer,"nah, considering how busy I'll be i called to know if an agent of the company would assist me change plan and do some other things.",['InformIntent'],ChangePlan,insurance
3770,573,insurance_573_007,Customer,"I want a change of plan, is it possible?",['InformIntent'],ChangePlan,insurance
3771,574,insurance_574_003,Customer,I'm calling regarding an accident that happened.,['InformIntent'],ReportAutomobileAccident,insurance
3772,575,insurance_575_001,Customer,yes I need to make sure my payment has gone through.,['InformIntent'],CheckPaymentStatus,insurance
3773,576,insurance_576_001,Customer,"yeah our son just turned twenty six, so I guess I need to remove him from our insurance policy.",['InformIntent'],RemoveDependent,insurance
3774,577,insurance_577_001,Customer,"yes, hi, I'm in the process of moving and I need to change my address on my account.",['InformIntent'],ChangeAddress,insurance
3775,578,insurance_578_001,Customer,Oh hi yes I need to get that paper for my car that shows I have insurance.,['InformIntent'],RequestProofOfInsurance,insurance
3776,579,insurance_579_001,Customer,Hi Jason. My name is Miranda and I am having an issue with automatic billing.,['InformIntent'],ReportBillingIssue,insurance
3777,579,insurance_579_005,Customer,So I would like to change my automatic billing.,['InformIntent'],CancelAutomaticBilling,insurance
3778,580,insurance_580_001,Customer,yeah on my online account I need to change that security question and I can't figure out how.,['InformIntent'],ChangeSecurityQuestion,insurance
3779,581,insurance_581_001,Customer,"yes, I need to take care of my bill.",['InformIntent'],PayBill,insurance
3780,582,insurance_582_001,Customer,"yes, I've made my account online and I've been doing my research, so I think I'm ready to enroll.",['InformIntent'],EnrollInPlan,insurance
3781,582,insurance_582_057,Customer,"well, so yeah before I forget, where can I get a copy of my insurance for my car?",['InformIntent'],RequestProofOfInsurance,insurance
3782,583,insurance_583_001,Customer,"Hi Sandy, yeah this Mike Harlow. I need to change my payment option please.",['InformIntent'],UpdatePaymentPreference,insurance
3783,584,insurance_584_001,Customer,Hi yeah I need to change how I'm billed.,['InformIntent'],UpdateBillingFrequency,insurance
3784,586,insurance_586_001,Customer,"Yes, hi I've forgotten my password and I'm not having any luck resetting my password online.",['InformIntent'],ResetPassword,insurance
3785,587,insurance_587_001,Customer,Hi yes I need to cancel my car insurance.,['InformIntent'],CancelPlan,insurance
3786,588,insurance_588_001,Customer,Hi. I'm calling about pet insurance. Am I in the right department?,['InformIntent'],GetQuote,insurance
3787,589,insurance_589_000,Customer,Yeah I guess I need to remove my son from my plan seeing how he's actually a functional adult now with a job.,['InformIntent'],RemoveDependent,insurance
3788,589,insurance_589_016,Customer,Yes. I want him off both please.,[],RemoveDependent,insurance
3789,589,insurance_589_024,Customer,No. actually I've been looking a car but I haven't decided if I am going to get it or not. Can you give me a quote?,['InformIntent'],GetQuote,insurance
3790,591,insurance_591_001,Customer,"Yes, hi Ronnie. I'm looking to like upgrade I guess my current plan?",['InformIntent'],ChangePlan,insurance
3791,592,insurance_592_007,Customer,One of my doctor's gave me the information to file a claim with you guys. like they lost their billing person or something.,[],FileClaim,insurance
3792,593,insurance_593_005,Customer,"Well, I don't want to waste your time. I called because I need some insurance.",[],EnrollInPlan,insurance
3793,594,insurance_594_001,Customer,"#Uh, hi, I need to, I need to change my address. I recently moved.",['InformIntent'],ChangeAddress,insurance
3794,594,insurance_594_011,Customer,And could I also change my card payment? I really need to get that changed.,['InformIntent'],UpdatePaymentPreference,insurance
3795,595,insurance_595_001,Customer,"Hi, I wanted to enroll in one of your auto insurance plans.",['InformIntent'],EnrollInPlan,insurance
3796,596,insurance_596_002,Customer,"But I got a letter in the mail from Rivertown saying my payment didn't go through, and I was like, why? I sent the money!",['InformIntent'],ReportBillingIssue,insurance
3797,596,insurance_596_027,Customer,"Well, I've still got the money so, can I pay my balance now?",['InformIntent'],PayBill,insurance
3798,596,insurance_596_029,Customer,"#Uh, yeah. I'll do that. I'd also like to make it my preferred method of pay.",['InformIntent'],UpdatePaymentPreference,insurance
3799,596,insurance_596_041,Customer,"Oh, good! Can you send a receipt for the payment to my email?",['InformIntent'],RequestProofOfInsurance,insurance
3800,597,insurance_597_001,Customer,"#Um, I need to change it so that I'm not billed automatically.",['InformIntent'],CancelAutomaticBilling,insurance
3801,597,insurance_597_037,Customer,"Yes, I'd also like to change the card that is used for the auto payments.",['InformIntent'],UpdatePaymentPreference,insurance
3802,598,insurance_598_001,Customer,"Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have.",['InformIntent'],CancelPlan,insurance
3803,599,insurance_599_011,Customer,"Yeah, that would be. That would be great, actually.",[],CreateAccount,insurance
3804,600,insurance_600_003,Customer,"Stacey. Hi, Stacey. I'm hoping to enroll in a life insurance plan today, if that's alright.",['InformIntent'],EnrollInPlan,insurance
3805,600,insurance_600_013,Customer,"Thank you. So yeah. I Yeah. If you don't mind a quote, please. Would be great.",[],GetQuote,insurance
3806,601,insurance_601_001,Customer,Hi I just had my baby and need to add him to my insurance policy.,['InformIntent'],AddDependent,insurance
3807,601,insurance_601_043,Customer,Ok. Can you send me a copy of my plan?,['InformIntent'],RequestProofOfInsurance,insurance
3808,602,insurance_602_001,Customer,"Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have.",['InformIntent'],CancelPlan,insurance
3809,603,insurance_603_019,Customer,Ok. I was scammed and I need to cancel this policy now!!,['InformIntent'],CancelPlan,insurance
3810,603,insurance_603_023,Customer,"I was quoted a basic plan for two hundred dollars a year and my bank account was charged more, a lot more!",[],ReportBillingIssue,insurance
3811,604,insurance_604_001,Customer,Hello Kelly. My name is Sally Green and I need to add someone to my policy.,['InformIntent'],AddDependent,insurance
3812,604,insurance_604_043,Customer,Great. We moved so let me give you the new address.,[],ChangeAddress,insurance
3813,605,insurance_605_001,Customer,"Hello, I need to file a claim for property damage.",['InformIntent'],FileClaim,insurance
3814,606,insurance_606_001,Customer,"Hello, I need to file a life insurance claim. My grandmother passed away.",['InformIntent'],FileClaim,insurance
3815,607,insurance_607_001,Customer,"#Um, I made a payment for my plan, but I just received a mail that I owe.",['InformIntent'],ReportBillingIssue,insurance
3816,607,insurance_607_071,Customer,"But in the mean time, can you make a note on my account saying I previously sent a cheque, but it got lost in transit.",['InformIntent'],ReportBillingIssue,insurance
3817,608,insurance_608_005,Customer,#Um I have a policy with you. Is it possible to update my payment method?,['InformIntent'],UpdatePaymentPreference,insurance
3818,608,insurance_608_058,Customer,"#Um I guess so, can you confirm the outstanding balance on my plan please.",['InformIntent'],CheckAccountBalance,insurance
3819,610,insurance_610_013,Customer,"Well, I noticed that I do not get the invoice for my monthly payment, and I was wondering why that is so.",['InformIntent'],ReportBillingIssue,insurance
3820,610,insurance_610_045,Customer,Can I update my billing frequency then?,['InformIntent'],UpdateBillingFrequency,insurance
3821,611,insurance_611_003,Customer,"#Um, I just want to pay a bill.",['InformIntent'],PayBill,insurance
3822,611,insurance_611_006,Customer,"I received a mail that I have an outstanding balance, can you confirm my balance first.",['InformIntent'],CheckAccountBalance,insurance
3823,611,insurance_611_032,Customer,Can you help me with the exact balance on the account.,['InformIntent'],CheckAccountBalance,insurance
3824,611,insurance_611_066,Customer,Okay so I have no outstanding balance right?,['InformIntent'],CheckAccountBalance,insurance
3825,612,insurance_612_001,Customer,Hi I need to remove my husband off my car insurance.,['InformIntent'],RemoveDependent,insurance
3826,613,insurance_613_001,Customer,"Hi Holly, I would just like to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
3827,614,insurance_614_003,Customer,"mmm, well I just moved to another town, and I would just like to update my address.",['InformIntent'],ChangeAddress,insurance
3828,615,insurance_615_005,Customer,I'm calling to find out if it is possible to include my husband in my insurance?,['InformIntent'],AddDependent,insurance
3829,616,insurance_616_001,Customer,"Oh, hey Jim, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],EnrollInPlan,insurance
3830,616,insurance_616_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
3831,617,insurance_617_001,Customer,"Oh, hey Tyler, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],ChangePlan,insurance
3832,617,insurance_617_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
3833,618,insurance_618_003,Customer,"Yeah, unfortunately. I wanted to file an auto claim and figure out I guess what I need to do next.",['InformIntent'],FileClaim,insurance
3834,619,insurance_619_005,Customer,"Sure, so my son is graduating from college, and I'm wanting to take him off my policy.",['InformIntent'],RemoveDependent,insurance
3835,620,insurance_620_001,Customer,"Oh, hey Logan, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],EnrollInPlan,insurance
3836,620,insurance_620_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
3837,620,insurance_620_059,Customer,"Okay, how much?",['InformIntent'],GetQuote,insurance
3838,620,insurance_620_063,Customer,So I guess I'll go with the preferred policy.,[],EnrollInPlan,insurance
3839,622,insurance_622_031,Customer,"Okay, yeah, I think I'd like to change to that please.",[],ChangePlan,insurance
3840,624,insurance_624_001,Customer,"Oh, yeah, I am what do I need to do to enroll? Can you help me with that?",['InformIntent'],EnrollInPlan,insurance
3841,624,insurance_624_029,Customer,"#Um sure, yeah I think that should work.",[],CreateAccount,insurance
3842,625,insurance_625_005,Customer,"Sure, so I'm planning on purchasing a new car, but in order to do that, I need to present proof of insurance to the dealership.",['InformIntent'],RequestProofOfInsurance,insurance
3843,626,insurance_626_001,Customer,"Oh, hey Liam, I am looking for a new policy yeah, what do I need to do to file it?",['InformIntent'],EnrollInPlan,insurance
3844,626,insurance_626_029,Customer,"Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage.",['InformIntent'],ChangePlan,insurance
3845,627,insurance_627_003,Customer,"I was-I was just wondering. If it was possible. #Um, I'd like to get a homeowner's quote?",['InformIntent'],GetQuote,insurance
3846,628,insurance_628_057,Customer,"Well, I think maybe we should just go ahead and do it. What do you think, Lucy? Oh she's up and gone adventuring.",[],EnrollInPlan,insurance
3847,630,insurance_630_001,Customer,Hi there I need to change the payment info on my auto pay.,['InformIntent'],UpdatePaymentPreference,insurance
3848,631,insurance_631_001,Customer,Yes I recently filed for divorce and I need to remove my husband from my health insurance.,['InformIntent'],RemoveDependent,insurance
3849,632,insurance_632_001,Customer,Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them.,['InformIntent'],RequestProofOfInsurance,insurance
3850,633,insurance_633_001,Customer,Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it.,['InformIntent'],ReportBillingIssue,insurance
3851,634,insurance_634_001,Customer,"Hi, I was calling cuz I needed to pay my bill. I bounced my auto pay, or whatever you call that to autopay.",['InformIntent'],PayBill,insurance
3852,634,insurance_634_037,Customer,"uh huh, right go on.",[],UpdateBillingFrequency,insurance
3853,635,insurance_635_001,Customer,Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how.,['InformIntent'],ChangeAddress,insurance
3854,636,insurance_636_001,Customer,Hello. I need to remove someone from my plan.,['InformIntent'],RemoveDependent,insurance
3855,637,insurance_637_001,Customer,Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys.,['InformIntent'],ChangeAddress,insurance
3856,638,insurance_638_003,Customer,Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences.,['InformIntent'],GetQuote,insurance
3857,639,insurance_639_001,Customer,Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that.,['InformIntent'],CheckPaymentStatus,insurance
3858,640,insurance_640_001,Customer,Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?,['InformIntent'],GetPolicyNumber,insurance
3859,640,insurance_640_029,Customer,Sure. We can do that.,[],PayBill,insurance
3860,641,insurance_641_001,Customer,"Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
3861,642,insurance_642_001,Customer,Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me.,['InformIntent'],ChangeSecurityQuestion,insurance
3862,642,insurance_642_035,Customer,Oh that's fine. Hey while I'm at it can we change my password online too?,['InformIntent'],ResetPassword,insurance
3863,643,insurance_643_001,Customer,Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly.,['InformIntent'],UpdateBillingFrequency,insurance
3864,644,insurance_644_001,Customer,Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?,['InformIntent'],GetQuote,insurance
3865,645,insurance_645_001,Customer,I wanna add a dependent to my life and auto policy.,['InformIntent'],AddDependent,insurance
3866,646,insurance_646_001,Customer,Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment.,['InformIntent'],PayBill,insurance
3867,647,insurance_647_001,Customer,Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums.,['InformIntent'],GetQuote,insurance
3868,648,insurance_648_001,Customer,Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent.,['InformIntent'],AddDependent,insurance
3869,648,insurance_648_037,Customer,Great. Can I go ahead and pay that now?,['InformIntent'],PayBill,insurance
3870,649,insurance_649_001,Customer,Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy.,['InformIntent'],RequestProofOfInsurance,insurance
3871,650,insurance_650_001,Customer,Hello I just recently moved and I need to update some information with you guys.,['InformIntent'],ChangeAddress,insurance
3872,651,insurance_651_005,Customer,I kept trying but I guess I just can't remember the password.,[],ResetPassword,insurance
3873,653,insurance_653_001,Customer,Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month.,['InformIntent'],UpdateBillingFrequency,insurance
3874,654,insurance_654_001,Customer,Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it.,['InformIntent'],PayBill,insurance
3875,655,insurance_655_001,Customer,Yes I recently got married and need to add my husband to my health insurance policy.,['InformIntent'],AddDependent,insurance
3876,656,insurance_656_001,Customer,Hi. I wanna stop my automatic payments.,['InformIntent'],CancelAutomaticBilling,insurance
3877,656,insurance_656_031,Customer,Great. I think they've been charging me twice in one month.,[],ReportBillingIssue,insurance
3878,657,insurance_657_005,Customer,Oh! I need to pay my bill and ask a question about auto-pay.,['InformIntent'],PayBill,insurance
3879,658,insurance_658_001,Customer,Yeah I'm trying to register my car and they need my insurance number and I don't have it.,['InformIntent'],GetPolicyNumber,insurance
3880,658,insurance_658_021,Customer,How do I get proof of that?,['InformIntent'],RequestProofOfInsurance,insurance
3881,658,insurance_658_025,Customer,I don't know my password.,[],ResetPassword,insurance
3882,660,insurance_660_001,Customer,Yes we just adopted a new baby and I need to add her to my health plan.,['InformIntent'],AddDependent,insurance
3883,661,insurance_661_001,Customer,Yeah I need to check my account balance.,['InformIntent'],CheckAccountBalance,insurance
3884,661,insurance_661_019,Customer,Okay. Can you tell me the life insurance now?,['InformIntent'],CheckAccountBalance,insurance
3885,662,insurance_662_001,Customer,"Yes, I need to file a claim. We lost my wife this week.",['InformIntent'],FileClaim,insurance
3886,663,insurance_663_001,Customer,Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
3887,664,insurance_664_001,Customer,Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?,['InformIntent'],CheckPaymentStatus,insurance
3888,665,insurance_665_001,Customer,Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe.,['InformIntent'],ChangeSecurityQuestion,insurance
3889,667,insurance_667_003,Customer,well I got my bill yesterday and why is it higher this time?,['InformIntent'],ReportBillingIssue,insurance
3890,667,insurance_667_025,Customer,No I didn't change anything. I wanna take my credit card off my account.,['InformIntent'],UpdatePaymentPreference,insurance
3891,667,insurance_667_031,Customer,Can we talk about why my bill is higher please? I well I can't pay this much. It's too high. I don't have that much money.,['InformIntent'],ReportBillingIssue,insurance
3892,668,insurance_668_001,Customer,"Hi, Holly. I'm Melissa Stimson and I want to change the way I pay automatically.",['InformIntent'],UpdatePaymentPreference,insurance
3893,669,insurance_669_001,Customer,Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me.,['InformIntent'],CancelPlan,insurance
3894,670,insurance_670_001,Customer,Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address.,['InformIntent'],ChangeAddress,insurance
3895,671,insurance_671_001,Customer,Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got.,['InformIntent'],GetQuote,insurance
3896,673,insurance_673_001,Customer,Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years.,['InformIntent'],ChangePlan,insurance
3897,674,insurance_674_001,Customer,Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in.,['InformIntent'],EnrollInPlan,insurance
3898,675,insurance_675_001,Customer,Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure.,['InformIntent'],CheckAccountBalance,insurance
3899,676,insurance_676_001,Customer,Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?,['InformIntent'],GetQuote,insurance
3900,677,insurance_677_001,Customer,"Yes my name is Rita Wilson, customer ID one two three four five six seven eight, and I need to add someone to my life insurance plan.",['InformIntent'],AddDependent,insurance
3901,678,insurance_678_001,Customer,Hey there. I'm shopping around for some condo insurance and was hoping to get a quote from you guys.,['InformIntent'],GetQuote,insurance
3902,679,insurance_679_001,Customer,"Hi, Natalie. I want to cancel my automatic billing.",['InformIntent'],CancelAutomaticBilling,insurance
3903,680,insurance_680_001,Customer,Yes I need to file a claim for a doctor visit.,['InformIntent'],FileClaim,insurance
3904,681,insurance_681_053,Customer,Yeah when will I get proof of insurance?,['InformIntent'],RequestProofOfInsurance,insurance
3905,682,insurance_682_001,Customer,Yes my name is Jack and I got a flyer for you guys saying that you offere homeowner's insurance in my area and I just wanted to see what you could offer me.,['InformIntent'],GetQuote,insurance
3906,682,insurance_682_037,Customer,No. I think I want to go ahead with it.,[],EnrollInPlan,insurance
3907,683,insurance_683_001,Customer,Hi yes. My name is Jasmine Glover and I need to get proof of insurance sent to me.,['InformIntent'],RequestProofOfInsurance,insurance
3908,684,insurance_684_001,Customer,Hi I got a notice in the mail saying I was past due. I must have forgot to send you guys a check this month. I need to go ahead and fix that if you can help me please.,['InformIntent'],PayBill,insurance
3909,687,insurance_687_001,Customer,Yes. I was just in an accident.,[],FileClaim,insurance
3910,688,insurance_688_001,Customer,Yes I'd like to get a quote on renter's insurance. My friends have all said you guys give great prices and service and I just moved into this place that requires it.,['InformIntent'],GetQuote,insurance
3911,689,insurance_689_023,Customer,Okay great. Can I go ahead and pay that?,['InformIntent'],PayBill,insurance
3912,690,insurance_690_003,Customer,"#Uh yeah, I am trying to find an insurance agent.",['InformIntent'],FindAgent,insurance
3913,691,insurance_691_001,Customer,Hi there I need to see if a payment has been credited to my account.,['InformIntent'],CheckPaymentStatus,insurance
3914,692,insurance_692_001,Customer,Yes my house was damaged in the last hurricane and I need to file a claim. I've been a customer for years so I hope it doesn't mess up my rates.,['InformIntent'],FileClaim,insurance
3915,693,insurance_693_001,Customer,Yeah I got a notice in the mail offering a discount for new policies and I was in the market for new life insurance so I was wondering if maybe I could get some information about that.,['InformIntent'],GetQuote,insurance
3916,694,insurance_694_001,Customer,"Yes, I'm in the market for new homeowners insurance and I wanted to see what you guys could offer me. I've read some good reviews about you guys.",['InformIntent'],EnrollInPlan,insurance
3917,694,insurance_694_021,Customer,How much is it?,['InformIntent'],GetQuote,insurance
3918,694,insurance_694_041,Customer,That sounds better. What's the cost?,['InformIntent'],GetQuote,insurance
3919,695,insurance_695_001,Customer,Yeah I can't seem to get logged in online. I've been with you guys for years and this is the first time it's ever given me problemiss It's starting to get on my nerves.,['InformIntent'],ResetPassword,insurance
3920,696,insurance_696_023,Customer,I think I'm going to go with the higher one because of rental reimbursement.,[],EnrollInPlan,insurance
3921,697,insurance_697_001,Customer,Hey I'm working with a local agent and they said I need to call and set up an account so I can finish purchasing my new auto plan.,['InformIntent'],CreateAccount,insurance
3922,698,insurance_698_001,Customer,Yes I just recently moved and I need to update my address on my policies with you guys.,['InformIntent'],ChangeAddress,insurance
3923,699,insurance_699_001,Customer,Yes I've heard a lot of good things about you guys from friends and family and I was interested in finding a local agent to talk about signing up for one of your plans.,['InformIntent'],FindAgent,insurance
3924,699,insurance_699_011,Customer,Well I don't have a pet and I'm not too happy with my life insurance policy right now.,[],GetQuote,insurance
3925,701,insurance_701_005,Customer,I need to change my address. I recently moved from my previous residence so I'm gonna need my address updated to my current residence.,['InformIntent'],ChangeAddress,insurance
3926,701,insurance_701_040,Customer,Great! Can you forward a quote and all the information I'm gonna need to my mail. I'm running late on an appointment.,['InformIntent'],GetQuote,insurance
3927,702,insurance_702_001,Customer,Yes my name is John and I've been a customer a while with you guys. I was wondering if I get any discounts from changing my bill from monthly to yearly?,['InformIntent'],UpdateBillingFrequency,insurance
3928,703,insurance_703_001,Customer,Hey I would like to see if you guys have an agent near me. I've been interested in moving my policies to you guys but I need to know if there's someone close to me.,['InformIntent'],EnrollInPlan,insurance
3929,704,insurance_704_001,Customer,"Yes my name is Margaret Johnson. My customer ID is one three two four five six seven eight, and I sent a check in last week and I haven't seen it get credited to my account.",['InformIntent'],ReportBillingIssue,insurance
3930,705,insurance_705_001,Customer,Yes I need to cancel my plan with you guys. I was able to find a lower price somewhere else.,['InformIntent'],CancelPlan,insurance
3931,706,insurance_706_001,Customer,Yes my name is Jack Henry and I need to add someone to my health insurance plan.,['InformIntent'],AddDependent,insurance
3932,707,insurance_707_001,Customer,I need to report a claim.,['InformIntent'],FileClaim,insurance
3933,708,insurance_708_005,Customer,"Yeah, I just need it for my apartment.",[],GetQuote,insurance
3934,708,insurance_708_025,Customer,"Oh, great! No problem! I was already sold on the-on the one fifty thing so I guess we should just go with the bug one.",[],EnrollInPlan,insurance
3935,709,insurance_709_000,Customer,"Hi, I needed to change my address. I'm-I'm moving.",['InformIntent'],ChangeAddress,insurance
3936,710,insurance_710_001,Customer,"Morning, I just needed to request proof uf, what is it called? Proof of policy?",['InformIntent'],RequestProofOfInsurance,insurance
3937,711,insurance_711_001,Customer,"#Uh, hello? I just wanted to find out how to find an agent close to me.",['InformIntent'],FindAgent,insurance
3938,712,insurance_712_003,Customer,I recently got a new vehicle and I wanna make enquiries on how to get insured.,['InformIntent'],GetQuote,insurance
3939,712,insurance_712_005,Customer,Yeah I would love that but also I- I would appreciate if you could walk me through my options before I make my decision. Then go ahead and add my wife to my policy.,['InformIntent'],AddDependent,insurance
3940,712,insurance_712_033,Customer,sounds amazing! Sign me up right away for the complete auto.,[],EnrollInPlan,insurance
3941,713,insurance_713_005,Customer,"We just received a text saying, we're late? We're late paying our bill?",['InformIntent'],ReportBillingIssue,insurance
3942,713,insurance_713_061,Customer,I can set up auto-pay?,[],UpdatePaymentPreference,insurance
3943,714,insurance_714_053,Customer,"Well, I need to drop someone who's been on my insurance.",['InformIntent'],RemoveDependent,insurance
3944,715,insurance_715_001,Customer,"Yes, yes-I'm just needing my policy number? Just wondering if this is where I call to get that?",['InformIntent'],GetPolicyNumber,insurance
3945,716,insurance_716_015,Customer,"Oh, you're too sweet, dear. Anyhow, I'm just calling because we finally have a closing date for the new house, and I thought we could get that address changed and the new insurance set up?",['InformIntent'],ChangeAddress,insurance
3946,717,insurance_717_001,Customer,"#Uh, hi. I was calling b-because I need to cancel my policy.",['InformIntent'],CancelPlan,insurance
3947,719,insurance_719_001,Customer,"Hi there. #Uh, I just have an account and needed to check my balance?",['InformIntent'],CheckAccountBalance,insurance
3948,719,insurance_719_027,Customer,"Oh, yeah. That would be great. Would it be late if I made it this way?",['InformIntent'],PayBill,insurance
3949,719,insurance_719_033,Customer,"Okay, yeah. I mean, five dollars might not be much, but it's five dollars, right? .",[],UpdatePaymentPreference,insurance
3950,720,insurance_720_003,Customer,"I'm moving, and need to update my address.",['InformIntent'],ChangeAddress,insurance
3951,720,insurance_720_063,Customer,"My wife was wanting to ask, is it possible to change our billing frequency?",['InformIntent'],UpdateBillingFrequency,insurance
3952,721,insurance_721_001,Customer,"#Uh, hello? I called earlier this week, and I just needed help canceling my mom's policies.",['InformIntent'],CancelPlan,insurance
3953,722,insurance_722_001,Customer,"Yeah, I just moved? I need to-need to update my address?",['InformIntent'],ChangeAddress,insurance
3954,723,insurance_723_007,Customer,"I darn it, hang on, would like to enroll in a plan.",['InformIntent'],EnrollInPlan,insurance
3955,724,insurance_724_001,Customer,"Hello, my name is Janet Baker. I just needed to change my password for the website?",['InformIntent'],ResetPassword,insurance
3956,725,insurance_725_001,Customer,"#Um, hello, I am calling to file a claim?",['InformIntent'],FileClaim,insurance
3957,725,insurance_725_005,Customer,"Oh, I, no-I'm sorry. I wasn't clear. I'm calling about a life insurance claim?",['InformIntent'],FileClaim,insurance
3958,725,insurance_725_077,Customer,"#Uh, can I go ahead and cancel those policies?",['InformIntent'],CancelPlan,insurance
3959,726,insurance_726_027,Customer,"I'm actually just wondering if there's a balance on my account? I was pretty sure I was supposed to get a bill for the next six months, but I'm afraid I might have missed it?",['InformIntent'],CheckAccountBalance,insurance
3960,726,insurance_726_051,Customer,Yes. Let's go ahead and make things easier on me .,[],UpdatePaymentPreference,insurance
3961,727,insurance_727_037,Customer,"Well, maybe I should get the better plan? How do I, how do I go about changing it?",['InformIntent'],ChangePlan,insurance
3962,728,insurance_728_037,Customer,And that we need to remove the dependent immediately.,['InformIntent'],RemoveDependent,insurance
3963,729,insurance_729_005,Customer,"Yeah, yeah. Rivertown. That's what I said. I need to change my password. Can't get in.",[],ResetPassword,insurance
3964,730,insurance_730_013,Customer,Oh! You didn't hear me? I needed to change my password.,['InformIntent'],ResetPassword,insurance
3965,731,insurance_731_001,Customer,"Yeah, I need to cancel my plant.",['InformIntent'],CancelPlan,insurance
3966,732,insurance_732_001,Customer,Hello? I just needed to-to cancel autopay?,['InformIntent'],CancelAutomaticBilling,insurance
3967,733,insurance_733_003,Customer,"#Um, I'm actually trying-trying to cancel the account?",['InformIntent'],CancelPlan,insurance
3968,735,insurance_735_005,Customer,I've decided to open an account with you.,[],CreateAccount,insurance
3969,735,insurance_735_009,Customer,"Yes, yes. And I think we are going to go with the Home Complete package. No auto right now, but the Home Complete.",[],EnrollInPlan,insurance
3970,736,insurance_736_037,Customer,"Yes, I don't know what all that means, I just need to change this-this, internet billing.",['InformIntent'],CancelAutomaticBilling,insurance
3971,737,insurance_737_011,Customer,"#Uh, no? I just needed to change my payment preference.",['InformIntent'],UpdatePaymentPreference,insurance
3972,737,insurance_737_075,Customer,"No, no. I just wanted to switch it from withdrawing from my bank account-.",['InformIntent'],UpdatePaymentPreference,insurance
3973,738,insurance_738_001,Customer,"Hello? Yeah, I need to-to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
3974,739,insurance_739_001,Customer,"#Uh, yes? I called someone earlier about looking into pet insurance? His name was Mike?",[],GetQuote,insurance
3975,740,insurance_740_023,Customer,I have my bills set up to be automatically deducted from my checking account on the first of every month and-.,[],UpdatePaymentPreference,insurance
3976,740,insurance_740_041,Customer,"Yes. I think the recurring payments to my card are damaging my credit? I just received a credit score, you know, one of those free ones they offer.",['InformIntent'],UpdatePaymentPreference,insurance
3977,740,insurance_740_047,Customer,"So Angela, I was wondering if there was a different way to pay?",['InformIntent'],UpdatePaymentPreference,insurance
3978,741,insurance_741_001,Customer,"Yes, hello. My name is Christen McDaniel. I have an auto insurance policy and I I needed to check up on a claim?",['InformIntent'],FileClaim,insurance
3979,742,insurance_742_009,Customer,My truck. I need to save on my truck. Those jerks at Progressive are charging me an arm and a leg.,[],GetQuote,insurance
3980,742,insurance_742_023,Customer,"Hey Caroline, I'm back. Had to put out the dogs. Okay. Let's do that basic one.",[],EnrollInPlan,insurance
3981,744,insurance_744_031,Customer,"Oh, thank god! Yes! Okay. Yeah, that's me totally. Can we kick him off? .",['InformIntent'],RemoveDependent,insurance
3982,745,insurance_745_001,Customer,"Yeah, hi I need to report a car accident.",['InformIntent'],ReportAutomobileAccident,insurance
3983,747,insurance_747_001,Customer,Good morning! I just needed to add a person to my policy?,['InformIntent'],AddDependent,insurance
3984,747,insurance_747_081,Customer,"Yes, let's just do that. And then the mailed bill will come at the regular time?",['InformIntent'],PayBill,insurance
3985,748,insurance_748_007,Customer,"Well, I needed to cancel one of my insurance plans.",['InformIntent'],CancelPlan,insurance
3986,749,insurance_749_019,Customer,I need to reset my password.,['InformIntent'],ResetPassword,insurance
3987,750,insurance_750_000,Customer,"Hi, yes, I'm calling today Id like to pay my bill. I always pay the same day my rent is due.",['InformIntent'],PayBill,insurance
3988,752,insurance_752_005,Customer,"Um, yeah. Id like to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
3989,753,insurance_753_003,Customer,"I have some questions about adding a dependent to my health insurance policy. My daughter is living across town and shes currently not employed, so I'm helping her through a rough patch. I wondered if Id be able to add her to my health insurance. I don't want to see anything happen to her, but if it does, I want to know shes covered.",['InformIntent'],AddDependent,insurance
3990,754,insurance_754_001,Customer,"Hi. I think I want to get pet insurance for my cat. I don't know if I want to get it, but I think I want to get it. Hes healthy right now, but you never know when things could go wrong, you know.",['InformIntent'],EnrollInPlan,insurance
3991,755,insurance_755_005,Customer,I want to sign up for a the health insurance plan you offer. It's time to take better care of myself.,['InformIntent'],EnrollInPlan,insurance
3992,756,insurance_756_001,Customer,"Yes, hi, my name is Summer. And I think I need insurance.",['InformIntent'],EnrollInPlan,insurance
3993,756,insurance_756_073,Customer,"Well, how much is once? I mean, like, how much do I pay if I pay once?",['InformIntent'],GetQuote,insurance
3994,757,insurance_757_043,Customer,I do have some nice cameras. I wasn't even thinking of those. Maybe Id better go with the preferred after all.,[],EnrollInPlan,insurance
3995,758,insurance_758_007,Customer,"Well, what I'm actually calling about is I wanted to know if you're going to reopen or not and I wanted to change my address.",['InformIntent'],ChangeAddress,insurance
3996,759,insurance_759_001,Customer,"Hi Amy, Macy Nolan calling. I am not sure what I need to do but my bank, they said they need me to prove that I have insurance and the papers I have aren't good enough.",['InformIntent'],RequestProofOfInsurance,insurance
3997,759,insurance_759_039,Customer,"Actually, you know what? I think I have a payment due.",['InformIntent'],CheckPaymentStatus,insurance
3998,760,insurance_760_001,Customer,"Hi Adam, I need to remove the automatic payment thing from my account.",['InformIntent'],CancelAutomaticBilling,insurance
3999,761,insurance_761_001,Customer,"Hi, we moved and I want to tell you my new address so you have that.",['InformIntent'],ChangeAddress,insurance
4000,762,insurance_762_001,Customer,"I'd like to change my password, please.",['InformIntent'],ResetPassword,insurance
4001,763,insurance_763_001,Customer,"Hello Jenny, I'd like to cancel my plan.",['InformIntent'],CancelPlan,insurance
4002,764,insurance_764_001,Customer,Hi there. I just bought a condo so I need some insurance. Can you help me with that? Or do I.,['InformIntent'],EnrollInPlan,insurance
4003,764,insurance_764_067,Customer,I guess. How much is it?,['InformIntent'],GetQuote,insurance
4004,765,insurance_765_001,Customer,Hi. I was wondering I want to need to create an account.,['InformIntent'],CreateAccount,insurance
4005,766,insurance_766_003,Customer,I'm looking for new car insurance for my n- new car.,['InformIntent'],EnrollInPlan,insurance
4006,767,insurance_767_001,Customer,"Hi, David, my name is Marvin Wisniewski, and I need to get my policy number.",['InformIntent'],GetPolicyNumber,insurance
4007,770,insurance_770_005,Customer,Nah well maybe not now I don't think I need my renters insurance ,[],CancelPlan,insurance
4008,772,insurance_772_003,Customer,Likewise I was calling because I was thinking of making changes to my plan ,['InformIntent'],ChangePlan,insurance
4009,772,insurance_772_023,Customer,Yep. I actually called to cancel the plan.,[],CancelPlan,insurance
4010,773,insurance_773_001,Customer,#Um hey this is Mark I wanted to get a pet quote and also can you help me change to card payment?,['InformIntent'],GetQuote,insurance
4011,774,insurance_774_005,Customer,"Uh-huh, actually I already have one of the pet plans but I was thinking about upgrading, is there another tier for this plan?",['InformIntent'],ChangePlan,insurance
4012,774,insurance_774_047,Customer,Uh-huh and what's the rate for the Petcare Perfect plan?,['InformIntent'],GetQuote,insurance
4013,776,insurance_776_007,Customer,Oh great then yeah I wanna make an account then.,['InformIntent'],CreateAccount,insurance
4014,777,insurance_777_001,Customer,Mhm I can get my car insurance quote over the phone right?,['InformIntent'],GetQuote,insurance
4015,778,insurance_778_001,Customer,"I need to add my sixteen year-old to my policy, unfortunately. ",['InformIntent'],AddDependent,insurance
4016,778,insurance_778_013,Customer,Can I change my mailing address to a post office box?,['InformIntent'],ChangeAddress,insurance
4017,779,insurance_779_001,Customer,Oh yes hello. I am trying to reset my password on my account and I keep getting an error message. Can you help me wth this?,['InformIntent'],ResetPassword,insurance
4018,780,insurance_780_003,Customer,Eee I think I have my payment preference set to my checking account.,[],UpdatePaymentPreference,insurance
4019,781,insurance_781_001,Customer,Eee yeah I'm leaving my apa-apartment next week ,[],ChangeAddress,insurance
4020,782,insurance_782_001,Customer,Uh-huh I want to cancel my account today.,['InformIntent'],CancelPlan,insurance
4021,782,insurance_782_047,Customer,Nah stop the charges.,[],CancelAutomaticBilling,insurance
4022,782,insurance_782_053,Customer,Oh alright go ahead and charge me right now.,['InformIntent'],PayBill,insurance
4023,783,insurance_783_001,Customer,Mhm this is Eric you guys do auto quotes right?,[],GetQuote,insurance
4024,784,insurance_784_001,Customer,Hello is the only way to create my account online? or ,['InformIntent'],CreateAccount,insurance
4025,785,insurance_785_037,Customer,Oh yeah I want to do that instead.,[],EnrollInPlan,insurance
4026,786,insurance_786_001,Customer,Hey girl I just got two cute lil pups and I wanted to get a pet insurance for them.,['InformIntent'],EnrollInPlan,insurance
4027,787,insurance_787_003,Customer,Uh-huh yep could I get a quote through the phone or ,['InformIntent'],GetQuote,insurance
4028,787,insurance_787_023,Customer,Mhm sounds nice. #Er I think this is the plan I want to go with.,[],EnrollInPlan,insurance
4029,788,insurance_788_001,Customer,Hey Estaban this is Elrin Andrews I wanted to call to get at quote for car insurance.,['InformIntent'],GetQuote,insurance
4030,789,insurance_789_001,Customer,Hey Monica I wanted to get a quote f-for my p-pet pet insurance.,['InformIntent'],GetQuote,insurance
4031,790,insurance_790_001,Customer,Uh Hi. I just want to pay my bill.,['InformIntent'],PayBill,insurance
4032,790,insurance_790_029,Customer,Ok cool. Yes I want to pay by card please. But can you remind me the balance please?,['InformIntent'],CheckAccountBalance,insurance
4033,792,insurance_792_001,Customer,Mhm yes this is Andrew I'm calling because I was hoping you could help me make my account.,['InformIntent'],CreateAccount,insurance
4034,793,insurance_793_001,Customer,Hiyah! #Um I recently lost my insurance card and I've been asked by my school to show proof of insurance.,['InformIntent'],RequestProofOfInsurance,insurance
4035,794,insurance_794_001,Customer,Uh-huh I'm calling to enroll in a plan today.,['InformIntent'],EnrollInPlan,insurance
4036,795,insurance_795_001,Customer,Mhm I forgot my password how do I ,[],ResetPassword,insurance
4037,797,insurance_797_005,Customer,It's alright it's been a week but yeah I guess I should probably cancel the pet insurance right?,['InformIntent'],CancelPlan,insurance
4038,797,insurance_797_045,Customer,Eee actually could I change my password while I'm here?,['InformIntent'],ResetPassword,insurance
4039,798,insurance_798_001,Customer,Hello this is Alvero Alveres I am calling because I keep getting these auto bills on my card.,['InformIntent'],ReportBillingIssue,insurance
4040,798,insurance_798_003,Customer,#Uh well yeah I obviously want it changed I'm tired of this stuff man. That's why I'm calling!,[],CancelAutomaticBilling,insurance
4041,800,insurance_800_009,Customer,Yep let's just go ahead and do it now.,[],CreateAccount,insurance
4042,802,insurance_802_007,Customer,Mhm I do car insurance with you guys you do renters insurance too right?,[],GetQuote,insurance
4043,806,insurance_806_001,Customer,"#Er hi there Molly, I'm calling to see if I could change my address over the phone.",['InformIntent'],ChangeAddress,insurance
4044,807,insurance_807_001,Customer,#Um hi there the other day I tried to log into my account but I couldn't remember my question.,['InformIntent'],ChangeSecurityQuestion,insurance
4045,808,insurance_808_001,Customer,Eee yeah I think I want to change my plan ,['InformIntent'],ChangePlan,insurance
4046,810,insurance_810_033,Customer,Mhm I already got a quote for renters insurance I just needed to enroll.,['InformIntent'],EnrollInPlan,insurance
4047,811,insurance_811_001,Customer,#Um I wanted to get a q-quote for pet inurance.,['InformIntent'],GetQuote,insurance
4048,812,insurance_812_001,Customer,Oh hi. Yes I need to I would like to file a report of damage to my house.,['InformIntent'],FileClaim,insurance
4049,813,insurance_813_001,Customer,Mhm yeah I saw I could make my account over the phone? #Uh do you.,[],CreateAccount,insurance
4050,815,insurance_815_005,Customer,#Hm could you get me a quote for that?,['InformIntent'],GetQuote,insurance
4051,816,insurance_816_001,Customer,Yep hello h-how do I check my balance I can do it over the phone right?,['InformIntent'],CheckAccountBalance,insurance
4052,817,insurance_817_001,Customer,Yep I wanted to get an auto quote it said I could do that over the phone.,['InformIntent'],GetQuote,insurance
4053,818,insurance_818_001,Customer,Uh-huh hello I'm going to be moving soon ,[],ChangeAddress,insurance
4054,819,insurance_819_001,Customer,Mhm I'm a n-new customer ,[],CreateAccount,insurance
4055,821,insurance_821_001,Customer,#Uh yeah I just got a joint bank account and I think I want to use it for payment I don't know.,['InformIntent'],UpdatePaymentPreference,insurance
4056,823,insurance_823_001,Customer,Oh Hi there. I am needing to pay my bill.,['InformIntent'],PayBill,insurance
4057,824,insurance_824_001,Customer,Yep I just made my account and now it says call to enroll?,['InformIntent'],EnrollInPlan,insurance
4058,824,insurance_824_005,Customer,Nah could I also get a quote over the phone?,['InformIntent'],GetQuote,insurance
4059,825,insurance_825_003,Customer,I called some days back concerning the vehicle insurance plan.,[],EnrollInPlan,insurance
4060,826,insurance_826_007,Customer,"yeah, I'm actually calling because i need a copy of My DOI, i can't for the life of me remember where i kept the last one.",['InformIntent'],RequestProofOfInsurance,insurance
4061,827,insurance_827_007,Customer,"Yeah,...I'm calling in Respect to Opening an account With Your Company.",['InformIntent'],CreateAccount,insurance
4062,828,insurance_828_023,Customer,"Oh good, help me add my son.",['InformIntent'],AddDependent,insurance
4063,829,insurance_829_009,Customer,O-kay so I now discovered that the transactions are sometimes over charged since i enrolled for a pet plan or so.,[],ReportBillingIssue,insurance
4064,831,insurance_831_003,Customer,I'd like to file a life claim.,['InformIntent'],FileClaim,insurance
4065,831,insurance_831_047,Customer,"yeah, can I get in touch with a nearby insurance agent.",['InformIntent'],FindAgent,insurance
4066,832,insurance_832_005,Customer,I would like to cancel my insurance plan.,['InformIntent'],CancelPlan,insurance
4067,833,insurance_833_007,Customer,Please I need help changing my insurance plan.,['InformIntent'],ChangePlan,insurance
4068,834,insurance_834_019,Customer,Well I was looking at my credit card statement last night. And I think I might have been double billed for my policy this past month? Can you check that for me?,['InformIntent'],ReportBillingIssue,insurance
4069,835,insurance_835_003,Customer,I'd like to file a property claim.,['InformIntent'],FileClaim,insurance
4070,835,insurance_835_059,Customer,"yeah, I want to change my security question to my mother's maiden name.",['InformIntent'],ChangeSecurityQuestion,insurance
4071,836,insurance_836_011,Customer,So i think i should exempt him from my own insurance plans because i would need every penny i can save.,[],RemoveDependent,insurance
4072,837,insurance_837_009,Customer,"So i would love to have my address changed pending the time i move back, will that be possible?",['InformIntent'],ChangeAddress,insurance
4073,838,insurance_838_005,Customer,"I can't seem to log into my account, it keeps saying incorrect password, I think I might have forgotten my password.",['InformIntent'],ResetPassword,insurance
4074,839,insurance_839_001,Customer,"Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.",['InformIntent'],CreateAccount,insurance
4075,839,insurance_839_005,Customer,Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.,['InformIntent'],EnrollInPlan,insurance
4076,840,insurance_840_005,Customer,I want to pay for my insurance bill.,['InformIntent'],PayBill,insurance
4077,840,insurance_840_037,Customer,"Yes, how do I make payment.",['InformIntent'],PayBill,insurance
4078,841,insurance_841_005,Customer,"I just got a new job that will require me to travel from this vicinity, I will like to ask if it's possible to change my address pending the time I return.",['InformIntent'],ChangeAddress,insurance
4079,842,insurance_842_009,Customer,"So I'd love to change my address pending when I'll move back, will that be possible?",['InformIntent'],ChangeAddress,insurance
4080,843,insurance_843_013,Customer,"So initially, when I was trying to get to you guys last week, I just wanted to change my address.",['InformIntent'],ChangeAddress,insurance
4081,843,insurance_843_015,Customer,"Yeah, but now I would like to cancel one of my plans too.",['InformIntent'],CancelPlan,insurance
4082,846,insurance_846_003,Customer,I got a deduction from my balance concerning a plan but I didn't initiate the payment and this deduction has actually ruined my plans.,['InformIntent'],ReportBillingIssue,insurance
4083,846,insurance_846_051,Customer,Can I find a nearby insurance agent?,['InformIntent'],FindAgent,insurance
4084,847,insurance_847_005,Customer,"I'm having difficulty logging into my account, all I was getting was incorrect password, Does this mean I have forgotten my password?",['InformIntent'],ResetPassword,insurance
4085,848,insurance_848_005,Customer,"Y-yeah yeah, I mean no, my day's not going great. I'm calling to report an accident.",['InformIntent'],ReportAutomobileAccident,insurance
4086,849,insurance_849_007,Customer,"No problem, thank you, I will like to file a health claim.",['InformIntent'],FileClaim,insurance
4087,849,insurance_849_041,Customer,"m...yeah, please how can I find an agent in my environment.",['InformIntent'],FindAgent,insurance
4088,850,insurance_850_001,Customer,"Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.",['InformIntent'],CreateAccount,insurance
4089,850,insurance_850_005,Customer,Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.,['InformIntent'],EnrollInPlan,insurance
4090,851,insurance_851_005,Customer,I I'm a new customer and I want to enroll in an insurance plan.,['InformIntent'],EnrollInPlan,insurance
4091,851,insurance_851_007,Customer,can you help me create an account?,['InformIntent'],CreateAccount,insurance
4092,852,insurance_852_005,Customer,um...i need help removing a dependent from my insurance plan.,['InformIntent'],RemoveDependent,insurance
4093,853,insurance_853_049,Customer,Can i switch from the yearly to the monthly?,['InformIntent'],UpdateBillingFrequency,insurance
4094,854,insurance_854_011,Customer,So I want to cancel the auto insurance plan.,['InformIntent'],CancelPlan,insurance
4095,856,insurance_856_001,Customer,Hello. I need to report my change of address.,['InformIntent'],ChangeAddress,insurance
4096,857,insurance_857_003,Customer,I want to enroll in a plan.,['InformIntent'],EnrollInPlan,insurance
4097,857,insurance_857_073,Customer,yes...could you please help me make my first payment.,['InformIntent'],PayBill,insurance
4098,858,insurance_858_001,Customer,Hi I would love to change the address on my insurance plan. I guess I have to make a call to change my address?,['InformIntent'],ChangeAddress,insurance
4099,860,insurance_860_011,Customer,"Yeah, that's exactly what I thought. So that costs how much?",['InformIntent'],GetQuote,insurance
4100,860,insurance_860_027,Customer,"Yeah, sure. I do. I for one do not like to wrap my head around sudden injuries, particularly from third parties, so I think I will go for the Complete Home Home Complete package, rather, yeah.",[],EnrollInPlan,insurance
4101,861,insurance_861_003,Customer,"I was discussing with a friend and she told me about how she was able to add a relative of hers to her plan, are you with me?",[],AddDependent,insurance
4102,862,insurance_862_011,Customer,So i think i should exempt him from my own insurance plans because i would need every penny i can save.,[],RemoveDependent,insurance
4103,863,insurance_863_003,Customer,"Okay, I'm here, okay, I need to know abou- about, how much do y'all cost for my car insurance?",['InformIntent'],GetQuote,insurance
4104,864,insurance_864_009,Customer,Can you help me?,[],FileClaim,insurance
4105,865,insurance_865_003,Customer,"Oh I'm doing good, who, is this the right person for I think I'm locked out of my account.",['InformIntent'],ResetPassword,insurance
4106,865,insurance_865_013,Customer,Look I just wanted to- I was told my that I hadn't paid for- and I was trying to pay. They said I didn't.,['InformIntent'],PayBill,insurance
4107,866,insurance_866_065,Customer,Wait what's this even going to cost me-.,['InformIntent'],GetQuote,insurance
4108,867,insurance_867_001,Customer,Uh hi. I need to cancel my plan.,['InformIntent'],CancelPlan,insurance
4109,870,insurance_870_003,Customer,Yep. yeah I've got- well we just move and yep I just need to you need my new address? Sorry I ,['InformIntent'],ChangeAddress,insurance
4110,872,insurance_872_007,Customer,"Hey man, so I called about that quote for my Forerunner, you know, for yea, for insurance?",[],GetQuote,insurance
4111,873,insurance_873_003,Customer,Yes my - I need to I think my insurance payments went up.,[],ReportBillingIssue,insurance
4112,873,insurance_873_047,Customer,"Not that I can well we we have a son- a kid that's about to start driving, how do I get him insured, how does that work?",['InformIntent'],AddDependent,insurance
4113,874,insurance_874_001,Customer,"Hi, I I need to change my car insurance.",['InformIntent'],ChangePlan,insurance
4114,874,insurance_874_007,Customer,Yeah I suppose I better add her on too.,[],AddDependent,insurance
4115,875,insurance_875_001,Customer,"Hi, my name is Maybelle Clearmont, I need to change my billing cycle.",['InformIntent'],UpdateBillingFrequency,insurance
4116,876,insurance_876_001,Customer,Hey my name is Daniel Haygood. I tried logging into my account to see how my claim was going and I can't get in and now it says I'm locked out.,['InformIntent'],ResetPassword,insurance
4117,877,insurance_877_001,Customer,Yes I'd like to cancel my policy.,['InformIntent'],CancelPlan,insurance
4118,878,insurance_878_002,Customer,Oh. good. Finally got through. yeah I need to pay my bill.,['InformIntent'],PayBill,insurance
4119,878,insurance_878_026,Customer,Ok fine I will be paying with my credit card. But first please remind me the balance due?,['InformIntent'],CheckAccountBalance,insurance
4120,879,insurance_879_003,Customer,I'm good. I need to change my address with y'all.,['InformIntent'],ChangeAddress,insurance
4121,880,insurance_880_001,Customer,Hey Brenda I need to set up some insurance.,['InformIntent'],EnrollInPlan,insurance
4122,881,insurance_881_027,Customer,Yeah let's go ahead and pay it.,['InformIntent'],PayBill,insurance
4123,882,insurance_882_003,Customer,[clears throat] My husband passed and I'm calling about his life insurance.,['InformIntent'],FileClaim,insurance
4124,883,insurance_883_001,Customer,Hi. I'm calling to get a quote for life insurace.,['InformIntent'],GetQuote,insurance
4125,883,insurance_883_051,Customer,"Yes, let's get to it.",[],EnrollInPlan,insurance
4126,884,insurance_884_001,Customer,I'm calling to find out if my payment went through.,['InformIntent'],CheckPaymentStatus,insurance
4127,885,insurance_885_001,Customer,"#Um, I can't remember my, didn't remember my password and tried too many times, now I'm locked out.",['InformIntent'],ResetPassword,insurance
4128,886,insurance_886_003,Customer,"I'm good, thanks. I'm calling back to enroll in a renters plan.",['InformIntent'],EnrollInPlan,insurance
4129,887,insurance_887_003,Customer,"Well, I called to cancel my insurance plan.",['InformIntent'],CancelPlan,insurance
4130,888,insurance_888_001,Customer,I'm calling to change my security question.,['InformIntent'],ChangeSecurityQuestion,insurance
4131,888,insurance_888_005,Customer,"Right. It worried me. I thought it would best if I changed my password, too.",['InformIntent'],ResetPassword,insurance
4132,889,insurance_889_001,Customer,"#Um hi there my name's Susan, I was just trying to login to the website to check on my last payment, and I've had so many issues with the website lately, trying to log on and everything, so I thought I'd ring up and see if I could reset my password to fix it.",['InformIntent'],ResetPassword,insurance
4133,889,insurance_889_019,Customer,"#Um actually, am I able to just quickly check with you whether the payment on our last bill went through? It was the Renters Preferred package and I just wanted to confirm it had gone through.",['InformIntent'],CheckPaymentStatus,insurance
4134,889,insurance_889_028,Customer,"#Um I think for today it would be great if I could actually pay the August bill over the phone with you now, out of my checking account if possible because I know that will work. Do you take over the phone payment for bills?",['InformIntent'],PayBill,insurance
4135,890,insurance_890_001,Customer,Uh hey there. I need to notify of my move my change of address.,['InformIntent'],ChangeAddress,insurance
4136,891,insurance_891_001,Customer,"Yes. Hi. Yeah, I'm calling to pay my bill.",['InformIntent'],PayBill,insurance
4137,891,insurance_891_017,Customer,"#Um, I don't know. Can I pay monthly?",['InformIntent'],UpdateBillingFrequency,insurance
4138,892,insurance_892_001,Customer,Hi. I'm getting charged every six months for my auto insurance and I want to change it to monthly.,['InformIntent'],UpdateBillingFrequency,insurance
4139,892,insurance_892_003,Customer,"It's, oh, I also need to update my address.",['InformIntent'],ChangeAddress,insurance
4140,893,insurance_893_001,Customer,"Hi. #Um, I'm calling for, to get a quote for homeowners insurance.",['InformIntent'],GetQuote,insurance
4141,894,insurance_894_019,Customer,Yeah. That's it. Proof of insurance.,[],RequestProofOfInsurance,insurance
4142,894,insurance_894_043,Customer,"Yeah, did my bill go through this month. I didn't see an email like I usually do.",['InformIntent'],CheckPaymentStatus,insurance
4143,895,insurance_895_003,Customer,"Uh, no. Homeowners.",[],FileClaim,insurance
4144,896,insurance_896_001,Customer,Hi. I called last week for a quote and now I want to enroll in the plan.,['InformIntent'],EnrollInPlan,insurance
4145,897,insurance_897_001,Customer,I need to check my balance.,['InformIntent'],CheckAccountBalance,insurance
4146,897,insurance_897_017,Customer,"#Oh. No, I was just wondering that if the balance for the rest of the six months wasn't too high, that I would pay it all now.",['InformIntent'],PayBill,insurance
4147,897,insurance_897_029,Customer,"Wait, I need the balance before I decide.",[],CheckAccountBalance,insurance
4148,898,insurance_898_003,Customer,I need to add my daughter to my car insurance.,['InformIntent'],AddDependent,insurance
4149,899,insurance_899_001,Customer,"Hi. I'm calling to file a death benefit, life insurance, claim. .",['InformIntent'],FileClaim,insurance
4150,901,insurance_901_001,Customer,Hey I need to change my payment method. I am getting paper bills in the mail and I want to set up a payment throught like my card? My credit card?,['InformIntent'],UpdatePaymentPreference,insurance
4151,902,insurance_902_001,Customer,"Hi. I'm calling to, well, I already have insurance, but I'm looking for something cheaper.",['InformIntent'],GetQuote,insurance
4152,903,insurance_903_003,Customer,"Hi, Andy? #Um, I need to pay my bill.",['InformIntent'],PayBill,insurance
4153,904,insurance_904_003,Customer,I need to reset my password and I wasn't able to do it online. My account my be locked?,['InformIntent'],ResetPassword,insurance
4154,905,insurance_905_001,Customer,Hi. I can't find my policy number and need it for my bank.,['InformIntent'],GetPolicyNumber,insurance
4155,905,insurance_905_033,Customer,Ok. Thanks. What about the proof that I have the policy?,['InformIntent'],RequestProofOfInsurance,insurance
4156,906,insurance_906_001,Customer,Hey. I'm calling to change my security info. I keep forgetting the answers and I keep getting locked out.,['InformIntent'],ChangeSecurityQuestion,insurance
4157,907,insurance_907_003,Customer,"Uh, I can't find my policy and I need proof of insurance.",['InformIntent'],RequestProofOfInsurance,insurance
4158,907,insurance_907_037,Customer,I need to remove her name.,['InformIntent'],RemoveDependent,insurance
4159,909,insurance_909_003,Customer,"I have a friend, who, told me about it and I have a dog, a Doodle, and wanted to get some coverage for her.",[],EnrollInPlan,insurance
4160,910,insurance_910_003,Customer,"Well, I just got a puppy and was hoping I could sign up for pet insurance and a friend told me you guys do this.",['InformIntent'],EnrollInPlan,insurance
4161,911,insurance_911_001,Customer,"Hi there. I'm calling because I need to remove my son from our, my life insurance.",['InformIntent'],RemoveDependent,insurance
4162,914,insurance_914_079,Customer,Good. Then let's go with that one.,[],EnrollInPlan,insurance
4163,915,insurance_915_001,Customer,I need to work on getting car insurance and I'm calling around to get quotes.,['InformIntent'],GetQuote,insurance
4164,916,insurance_916_001,Customer,"Hi. #Um, well, I'm calling because I have no fence as of yesterday and I need to get it fixed right away.",['InformIntent'],FileClaim,insurance
4165,917,insurance_917_001,Customer,"Hi. Well, I signed up for pet insurance last month and I noticed my bill's kinda high. I'm not sure what's going on.",['InformIntent'],ReportBillingIssue,insurance
4166,917,insurance_917_083,Customer,"Yes. Yes, he wants to change plans. So.",[],ChangePlan,insurance
4167,918,insurance_918_001,Customer,Hey there. I'm calling about changing my plan.,['InformIntent'],ChangePlan,insurance
4168,919,insurance_919_001,Customer,"Hi. Um, I'm calling to get a quote for auto insurance.",['InformIntent'],GetQuote,insurance
4169,919,insurance_919_085,Customer,Ok. Let's go with monthly.,[],UpdateBillingFrequency,insurance
4170,919,insurance_919_087,Customer,"Yeah. Um, let's do it. My other insurance is like twenty dollars more a month.",[],EnrollInPlan,insurance
4171,920,insurance_920_001,Customer,Hi. I need to start a claim for my car.,['InformIntent'],FileClaim,insurance
4172,921,insurance_921_023,Customer,"Right. Ok, I'll sign up for that one.",[],EnrollInPlan,insurance
4173,922,insurance_922_003,Customer,I need to change my card on file. I just got a new one.,['InformIntent'],UpdatePaymentPreference,insurance
4174,923,insurance_923_001,Customer,Hi yes I need to purchase some pet insurance.,['InformIntent'],EnrollInPlan,insurance
4175,924,insurance_924_011,Customer,"Well, I got this email that says, well I get my payments, are made, they're automatic and I noticed the payment was higher than usualy, so I went online, and saw a weird charge.",['InformIntent'],ReportBillingIssue,insurance
4176,924,insurance_924_027,Customer,"Well, yes! I didn't sign up for it.",[],CancelPlan,insurance
4177,925,insurance_925_003,Customer,#Um. I'm calling to see if my payment went through.,['InformIntent'],CheckPaymentStatus,insurance
4178,926,insurance_926_001,Customer,Hi. My name is Mason. I'm calling to find out how much your condo insurance is.,['InformIntent'],GetQuote,insurance
4179,927,insurance_927_001,Customer,"Hi. #Uh, I have renters insurance with you guys and need to put in a claim.",['InformIntent'],FileClaim,insurance
4180,929,insurance_929_001,Customer,"#Um, hi. I need to cancel my life insurance.",['InformIntent'],CancelPlan,insurance
4181,929,insurance_929_045,Customer,Hang on a second. I made a little budget for myself. Let me see if I can swing this. One sec.,[],ChangePlan,insurance
4182,930,insurance_930_003,Customer,"Well, I'm calling to pay my bill.",['InformIntent'],PayBill,insurance
4183,930,insurance_930_021,Customer,"No, I just have a different card I want to use this month.",[],UpdatePaymentPreference,insurance
4184,931,insurance_931_001,Customer,"Well, I'm mad, because I keep getting the same error on my bill every month.",['InformIntent'],ReportBillingIssue,insurance
4185,934,insurance_934_003,Customer,I was needing to take my kid off of our healthcare plan.,['InformIntent'],RemoveDependent,insurance
4186,935,insurance_935_001,Customer,Hi. I'm having a tough time trying to find my balance on my life insurance.,['InformIntent'],CheckAccountBalance,insurance
4187,936,insurance_936_001,Customer,"Hi. #Um, I'm calling to set up an account.",['InformIntent'],CreateAccount,insurance
4188,937,insurance_937_003,Customer,I need to file a claim.,['InformIntent'],FileClaim,insurance
4189,938,insurance_938_001,Customer,"#Um, well, sorry, but I need to cancel my plan.",['InformIntent'],CancelPlan,insurance
4190,938,insurance_938_049,Customer,"#Um, while I'm away, my stuff will be in storage and I need to change my renters insurance a little. Can I do that now?",['InformIntent'],ChangePlan,insurance
4191,938,insurance_938_067,Customer,Thanks. They also said I need to provide proof of renters. Would the email work?,['InformIntent'],RequestProofOfInsurance,insurance
4192,939,insurance_939_003,Customer,I'm calling to change my address.,['InformIntent'],ChangeAddress,insurance
4193,940,insurance_940_001,Customer,Hi. I'm call to add my son to my auto policy.,['InformIntent'],AddDependent,insurance
4194,941,insurance_941_001,Customer,"I need to change my plan, auto plan.",['InformIntent'],ChangePlan,insurance
4195,942,insurance_942_003,Customer,"#Uh, just to have my proof of insurance for my bank.",[],RequestProofOfInsurance,insurance
4196,942,insurance_942_007,Customer,"It's for my new car, but the bank said they didn't receive the policy number from me even though I thought I added it to the loan paperwork.",[],GetPolicyNumber,insurance
4197,943,insurance_943_001,Customer,Hi there. I am needing to let someone know my new address. I just moved and want to update my information.,['InformIntent'],ChangeAddress,insurance
4198,943,insurance_943_021,Customer,Uh well I moved. So my address.,[],ChangeAddress,insurance
4199,944,insurance_944_001,Customer,Hi. I want to cancel my automatic payments.,['InformIntent'],CancelAutomaticBilling,insurance
4200,945,insurance_945_001,Customer,"#Um, yes, hi. I would, need help with creating my account, I enrolled a few days ago. Actually it was, I think last Thursday, on the twenty seventh.",[],CreateAccount,insurance
4201,946,insurance_946_005,Customer,I recently moved from my previous residence and would like to get my residence address updated.,['InformIntent'],ChangeAddress,insurance
4202,946,insurance_946_035,Customer,Okay then. I'll go ahead and do just that.,[],RemoveDependent,insurance
4203,947,insurance_947_006,Customer,Yeah thanks. So yeah I just lost my dad and I'm calling to file a life claim.,['InformIntent'],FileClaim,insurance
4204,947,insurance_947_048,Customer,I was a dependent of my dad's health insurance policy. I would like to open up an account now that he's gone.,['InformIntent'],EnrollInPlan,insurance