diff --git "a/data/banking_77/test_unlabeled.csv" "b/data/banking_77/test_unlabeled.csv" new file mode 100644--- /dev/null +++ "b/data/banking_77/test_unlabeled.csv" @@ -0,0 +1,9967 @@ +Query +where did my funds come from? +I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand? +"Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?" +My card is not working at stores. +Do you accept all cards and currencies? +"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?" +It's requiring me to verify my identity? +I noticed a different charge while I was taking my money out. +Where can I find my PIN? I haven't gotten it yet. +Why isn't my cash deposit showing up in my account? I deposited it this morning. +When I'm traveling is it possible to add money automatically at certain time points? +"I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?" +What cash machines will let me change my PIN? +I haven't received my card. +Where is my virtual card? +I did a transfer and I was charged a fee that shouldn't be there! +What are the reasons why a card payment would be declined? +When will I have access to my pin number? +How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move +How do I get my card out of the ATM? +I just sent money but the person I sent it to doesn't see it. What happened? +How do I verify my identity online +When can I expect my new card to get here? +"I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?" +How do I get a card if I live in the US? +"Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error. Do you know what could be causing this and can you help me get the money over." +The top-up did not go through. +Am I charged for receiving money? +How do I go about getting hold of a virtual card? +Why would my top up be reverted? +"My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?" +I tried pulling out money at the ATM and it gave me an incorrect amount back. +I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it? +I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening? +Can I use my card to withdraw from my account? +"I see I was charged extra when I used the card. I am not sure why, please tell me why." +I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives +How come when I tried to pay contactless at the bus it didnt work? +There is a record of payment I never submitted on the app. +"My refund has not arrived, and I am unsure why. Who do I contact?" +What is the procedure for depositing a virtual card +What kind of costs are involved for exchanging currency? +Is there a reason why my virtual card won't work? +I tried to do a transfer but I got a message that it was declined. +How can I dispute a direct debit transaction? +Why has transferring money resulted in a charge? +Who do I make a check out to if I want to top off my account? +"Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?" +"I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?" +I need to make several disposable cards per day. +I made a cash withdrawal earlier and it's showing as pending. What does that mean? +Can you tell me how to tell where my funds come from? +I can't find the auto-top up option. +What fee will be charged for exchanges? +Can turn my money into another currency? +How long does it take for something to be delivered to the U.S? +is there a fee for swift transfer +What is the process to get a new card when your old one expires? +I need to urgently transfer something from China. How long will it approximately take? +The money has not yet been placed in recipients account. +Is top-up possible with Apple Pay? +Why was my top up cancelled? +why do I have to show my ID +Why do I see a random withdrawal in my app? +How long does it take for the transfer to go through? +I cannot get my google pay to work. +Why would my payment for my card show as pending? +Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying. +How can I prove I am me? +Please cancel my last transaction. +What do I do if my top-up has not gone through? +Can my PIN be changed in any cash machine? +Can I get paid for this in another currency? +Can you please explain the topping up transfer process? +Waiting for the cash I deposited this morning still +I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant? +My payment shows that it is pending will I be charged more money? +Why should I verify the top-up? +Please tell me about disposable cards. +I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this? +Why do you need to perform identity verification? +What are the steps needed to top up with Apple Pay? +I want to change the wrong exchange rate. +A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly. +Help! My account doesn't show any funds. Is transferring funds an option I can use? +How long does it take to make an urgent transfer from China? +Shouldn't my new card be here by now? +Why hasn't a transaction I did to my friend arrived yet? +I could not get my card to work at a shop. +Where can the cards be delivered? +How long does it take to recieve my new card? +Would it be possible to open up an account for children? +Why am I not allowed to add a certain beneficiary? +My new card hasn't came in. +How do I replace a stolen card? +Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal. +Can I get an actual card +How do I get a new card as your machine swallowed mine! +What are the restrictions on the virtual cards? +After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through? +"I keep trying to make a payment, but it doesn't work." +Is it possible to have a second card? +How can I verify my top-up card? +What do the disposable cards do? +Is there something wrong with my ATM Card? Tried using it earlier and it did not work. +If i want to change my pin number can I directly from an ATM? +where can I get the info for my funds +I would like to track the card you sent to me. +What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard. +Need help with a stolen card. +What is the expected delivery date for my card? +"Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?" +"After a transfer, I see an extra fee. Why?" +My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money +Is ordering a new card from China available? +My card hasn't came in the mail yet? +I topped up my account but the app failed to process it. +I made a check and cash deposit that wasn't credited to my account. +My statement shows different transaction times. +where to i get my funds from? +Are there any ATM's near me that accept this card? +How can I close my account? +"I am not sure how this will work, but I have not received a product I ordered. I want a refund, but should I just cancel the payment?" +Where can I order a card when I am in China? +What factors effect the exchange rate? +Do you have the best exchange rate? +I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer. +How can my account have money transferred into it? +"Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund." +My account seems a bit off and getting weird charges. +My card stopped working after multiple transactions. Why? +I asked for cash but I did not receive all the funds +How can I check if I have received a refund if it is not yet on my statement? +"the product is not working, can I get a refund?" +If I want to can I set up a new PIN? +"I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?" +"There must have been a mistake, why was I charged an extra pound?" +I ordered a virtual card but it hasn't come through yet +How long will my transfer be pending? +Why is there a fee added to my statement? +how soon will my card arrive? +Why was my card declined in a shop? +What cards do you offer? +I would like to get help from someone in your customer service department with assisting me with activating my card. +"Hi, would you please activate my card?" +What do I do if I think someone has used my card? +How do I input a new address? +How to receive virtual card? +Top up did not work on the app. +The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account? +How does identity check work? +Is there something wrong with the ATM? It would not let me pull cash out of my account. +I found my card again. Can I put it back into the app? +How do I get this damn virtual card to work? +My account balance has not updated since I deposited a cheque recently. +My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened? +Tell me if there is a limit to top-up. +I believe you charged me too much to exchange my money +I'd like to have extra cards. Will I have to pay for that? +What do you use to figure out the exchange rate for the card? +Why is there a €1 charge on my statement? +Do you have any options to top up with a cheque on my account? +Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please. +Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be? +Why hasn't the app verified my identity? +Where are the cards delivered to +"Given a choice, I'd rather have Mastercard." +Is there a way to lookup where funds came from? +Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply. +please cancel the transaction +I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow +Can you explain why I was charged extra when I used the card? +I need help finding the verification code on the top up card. +Why was I charged this extra fee while doing a transfer? +I wish to remove my account. +How do I transfer cash my into my account? +What do I need in regards to identification? +Can I receive money in a different countries money? +How can I unblock my PIN? +I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now. +"I'm interested in holding and exchange for flat currencies, what do you support?" +An incorrect exchange rate was applied to an item I bought. +Can anyone else top-up for me? +How come the money from the merchant appeared back into my account? +How can I switch on my new card? +Why was I charged an extra fee when doing a transfer? +Can I transfer using SWIFT? +Why was there an extra charge when I transferred money? +Why is there a payment showing twice? +Why did the funds for one of my purchase come back to my account? +I would really like a physical card. +How come I have pending transfers? +Is there a reason my new card hasn't arrived yet? +I see non-received cash in my app. +I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you please fix this for me quickly? +What is the youngest age for an account? +I did a cash deposit to my account but it doesn't show up +"I did a cash deposit to my account, but I am not seeing it on my statement." +Do I have to use bank approved ATM's +I'd like to apply for a Visa Card. +How do I get my money back for a duplicated charge? +What do I need to do to get my new card which I have requested 2 weeks ago? +Is there a limit for top ups? +"Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?" +How can I exchange currencies with this app? +I topped up my account but the money isn't there now. +Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please. +Why hasn't my balance been updated from the check deposit I made? +I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken? +Is there a problem with the payment that I see is still pending? +I can't get google pay to work right. +My card payment's cancelled +Do you have a children account available? +"Can I change my pin at ATMs? If so, what ones?" +If I don't have much money in the account can I auto top-up? +There is a direct debit transaction that I did not authorize +"I just bought an item and would like to stop payment, is this possible? The item has not been received yet." +Can I possibly change my currency to another? +Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money. +What do I do if I can't get my card out of the ATM? +The ATM is messed up. It gave me less than I wanted. +are there any exchange fees +Why was my cash withdrawal cancelled at the ATM? +My card is almost expired. How fast will I get a new one and what is the cost? +How long before I can see that my cash withdrawal has taken place? +Is my account able to be topped up by my friends? +Is a physical card also available +Where are the cards transported to? +I was declined when I tried to take out cash! +How do I replace a card that's going to expire? +"Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??" +Can you tell me why I haven't received my new card yet? +Is the verification number on the top up card +I wanted to withdraw $100 from the ATM but I only got $20 +i have yet to get my pin +Your service is bad. Close my account. +There is a cash withdrawl I don't remember. +What ATMs can I use this card at? +I didn't get a PIN yet. What gives? +I cannot find my refund on my statement. +I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help? +When will my transfer move from pending to confirmed? +why do I have an unknown payment? +"I know there's money in my account, why did my account decline me?" +I have kids and I'm curious at what age could they start to use your service. +"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?" +I punched in the wrong pin too many times and I'm locked out. +Why was I charged a fee for withdrawing money? +Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen. +"My phone got stolen, how can I use the app?" +What are the steps for the identity checks? +"I was charged twice for a restaurant, can you take the second charge off?" +When can I expect the transfer to arrive in my account? +Why hasn't the transaction I did to my friend arrived yet? +Is it possible for me to track the card is was mailed to me? +My passcode was denied. +I attempted to get cash in the ATM but it was not authorized +Can I have a card even if I am not living in the UK? +My account is showing a double charge. +I made a check deposit but the cash hasn't arrived in my account yet. +I received a returned payment that I made. +I was not able to receive the correct amount of cash. +What is the fee for a foreign currency exchange? +I don't know where a direct debit payment came from +There is an extra small charge on my card! What do I do? +What businesses can I use this card with? +Why has my top up been returned? +Are there any places that won't take my card? +How do I use a cheque to top up? +Is it simple to transfer money using my credit card? +I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through. +How much is a physical card? +My salary is deposited in GBP. Do I need to choose the currency? +The cast deposit from a week ago still is not in my account. Why? +Will you be able to exchange to EUR? +Are there fees for adding money with an International card? +I think somebody made an unauthorized copy of my card. My account has a cash withdrawal for 500£ that I did not make. Please help. +How do I add cash to my account? +I'm interested in getting a virtual card. How do I get one? +Can I set it up to add money every few days automatically while I am traveling? +I have transfered to my account before but it is being declined now? +Will the card be a Mastercard or a Visa? +what is the fee for topping up by card? +I received duplicate charges. +This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money +"It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?" +In my account I noticed my ATM withdrawal is still pending +There is unusual activity on my account and I believe someone took my card. +would a visa or mastercard be more suited to me? +How do I receive a disposable virtual card? +The bank charged me fees for withdrawing cash! +I don't think the exchange rate was right. +Is it possible for a transaction to be cancelled? +I am unsuccessfully trying to make a transfer can you help? +How do I make my PIN work again? +What are the age requirements for service? +I didn't make this payment and it's on my app +A transfer was not allowed to an account. +Do I have to go to an actual bank to change my PIN? +How much would I be charged for a transfer? +How do I query a payment on my card? It looks like I have paid for the same thing twice. +When do you charge fees on accounts? I just saw a charge on my statement. +what are your exchange rates at? +At what ATM can I change my PIN? +What is the fee for topping up a US card? +Why is my transfer pending? +What's the limit on total number of cards I can have? +I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why? +Tell me why my card payment would be reverted. +What do I do to verify my source of funds? +My card arrived but I don't know how to get my PIN. +The cheque I deposited isn't showing in my account +Why won't you accept my payment? I keep trying with this card and it's not working. +is there a frequent currency discount? +"I need to delete my account, please." +I want a backup second card. Is this possible? +"Using Google Pay, can I top up?" +How many active transactions can I make with a disposable card? +"If there isn't a lot of money left, will it automatically top-up money?" +What is the status of my top up? +It looks like a payment I've made hasn't made it through yet. +Is it possible to do auto top up? +I have lost my card! What is my next step? +Can you give me a virtual card? +I didn't cancel my card payment. +A fee came along with me paying with card +i asked for 100 only got 80 +"Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days." +How do I close my account? +How do I complete the ID check? +How can I receive my salary in another currency? +I got a new address and need to change my old one. +I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on? +Can I use your app to exchange between USD and GBP +Purchases I did not make are appearing in my bank statement? +I do not recognize the card payment. +Can I change my PIN at any ATM? +Why is there a random payment in my statement? +Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here? +"Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account." +Where can I find the top up verification code? +I just checked my account on the App and there is a payment on there that I did not make. +"Do you hold money and if so, what currencies do you accept?" +Can I use this app to exchange currencies? +"If I bought something I didn't like, can I get a refund?" +"I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?" +What are ways to test why my card might not be working? +What countries can I use the card in? +Can cash be used in physical locations to top up? +It's been a week since I ordered my card and it's not here. Please help? +Can you tell me why my card payment did not work? +how much for topping up by card? +How can I exchange to EUR? +You operate in which countries? +"I tried to withdraw cash and got declined, why is that?" +I tried to transfer funds to a beneficiary and was denied. Can you tell me why? +Where can I find a Mastercard ATM? +Do I get Visa or Mastercard? +"I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?" +How do you find the exchange rate? +If I can't choose my card type will I be able to use it everywhere? +there is a transfer pending. +Can I get some help activating my new card? +My PIN tries have run out. Now what? +I haven't received the cash from the check I deposited. +"I want to top up my account by a bank transfer, but will I be charged?" +How do I get my card into the app? +What should I do once my card expires? +I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help. +My app says that I'm not verified. +Why was the price higher when I paid with my card? +During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere? +Where can I see where my funds came from? +Why didn't I receive the right amount of cash at the ATM? +"I want to top up by using a credit card, which ones do you support?" +Can I add to my account using a cheque? +I was checking my statement and I think one of my card payments has reverted +Why is the exchange rate different from what I expected? +beneficiary transfer problems? +Whats the maximum disposable virtual cards? +what is the exchange rate when i get cash +What am i missing to verify my id? +Is the exchange rate the same on weekends as the weekdays? +I have been charged twice for the same thing! +Can this app exchange American and English currency? +is apple pay a top up service? +Can I use it outside of Europe? +Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before. +How can I reset the passcode if I need to do that? +How do I go about cancelling a transaction? +I see a strange payment in my account. +There is the same transaction showing more than once. +I'm still waiting on my identity verification. +I am seeing inside the App a some cash withdrawal that is not mine +There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out? +I would like to top up my account automatically. How do I do that? +i have been trying to top up my account with a check but it won't work +I am having trouble activating my card. +how do I speed up identity verification? +How long do I need to wait to see an update after I make a bank transfer? +"I have been charged more than I should for the presents I bought when abroad, the problem seems to be the exchange rate." +Is the fee with my cash withdrawal a mistake? +Can this app take my salary? +Why isn't my id verifying? +I placed a cash deposit in my account but I can't see it yet. +"I have not received my card and it's been a week, what do I do?" +Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to. +"I am not supposed to be charged a cash withdrawal fee, but I was." +What are you exchange rates? +My card hasn't shown up yet. +Where is the transfer that I did? +I don't recognize the direct debit payment from the app. +I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer? +"How long do transfers take, mine just says pending?" +Why are my withdrawals suddenly being declined? +"The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?" +why top up is not working even if I got my American Express in Apple Bay? +The ATM didn't give me what I asked for but my balance says it did +What's the reason for needing to verify my identity? +It seems that the rate I got is incorrect. +"After reviewing my charges, I see I was charged a fee for a transfer I did, why?" +How can I find your exchange rates? +Can this card be used at all ATMs? +how can i get it to add money automatically while travelling +I left my phone somewhere and can't use the app. +I have a disposable card but it does not work? +I had a payment reverted and would like to figure out why. +Can I use as many top-ups as I want? +Why was my ATM withdrawal cancelled? +I'm in China and need a new card. Please help. +What should I do if my physical card isn't working? +Can I track my card while it is in the process of delivery? +"My card was used without my permission, what do I do?" +"I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?" +"I have received my statement but I do not see my refund, why is that?" +Why are my transfers getting declined? +I have a transfer that is pending. +"I looked at my statement, and there is a charge for 1£ that I don't recognize. Why is it on there?" +"My new card isn't in my app, how do I get it in there?" +What are the guidelines for the disposable cards? +"There seems to be an additional charge of £1 on my statement, what is the reason for this?" +I didn't set up a direct debit payment on my account. +I've been charged an extra £1 and I don't know why +Are top-ups allowed using Apple Pay? +Can I pay with my card anywhere? +I just looked over my statement and I don't recognize the name of a card payment. +How much do I have to pay if I want to transfer money? +Where can I find an ATM? +"After I got my cash, I found out my exchange rate was wrong." +How can I change my old pin to a new one? +May I get an account for my daughter? +I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take? +Can you tell me more info about virtual disposable cards? +Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks! +There is a direct debit fee in the App that I didn't do. +I checked on google and the exchange rate you are using is really bad. Can you update it? +I bought something that I need a refund for. +I would like to alter my personal details. +I was expecting my new card by now. +I have duplicated transactions on my statement +My card is about to expire. How do I order another? +I just received my card and I'd like to activate it. +How long will my payment be pending? +I tried to do a transfer and it hasn't worked! +Seems like my top-up has failed +Where did my money come from? +I made a cash withdrawal at an ATM but it still says pending in my account. +Will my other US credit card be accepted? +I am still waiting for a money transfer to process. +How much is the charge for a foreign currency exchange? +I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct. +The card PIN? +I bought an item that I was charged a different exchange rate for. +Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost. +Where can I find the verification code for a top-up? +I would like to exchange currency What types are there? +"I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know. Please can you help?" +I paid with my card and was charged extra +Why is your exchange rate different on different days? +How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through. +How can I receive a virtual card? +How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days. +I don't see any change in my balance. +What is necessary for the identity verification? +Can someone help with my passcode? +Where do you mail physical cards? +A refund for a recent return has not arrived on my card. +There has been a charge pending on my account statement that I can't figue out it's for a dollar. +I was overcharged a pound. +I need my refund as soon as possible. What else do I have to do? +I made a cash withdrawl and there is a charge. What is this? +How can I sign up for a virtual card? +Is there a list of where I can use my card? +exchanging currencies costs what? +I need more than one disposable card +How can I transfer money into my account? +What fees are there for adding money using an international card +Will I be charged for adding money using an international card? +Is there a number to call to get my pin unblocked? +What currencies and methods can i use to top up my account? +An extra fee has been added to my card payment is this correct? +With what currencies can I add money? +Why is my deposit still pending? +Where can I find the auto-top option? +There's a payment in the app I don't recognize. +There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not? +Can I transfer money to my account with the app? +I'd like to get another card +Show me how to look at the source of my current funds? +I'm wanting to get a Visa card today. +Can I change my PIN in Austria? +How can I locate the virtual card? +"If I want to add funds to the account using American Express, how do I do that?" +I deposited cash into my account and I'm having trouble seeing it on my account. +Is it possible to get both Visa and Mastercard from you? +Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up? +"I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?" +What are the restrictions on auto top-up? +Can I use app to unblock my card? +Is a tracking number available for the card that was just sent? +"My PIN has been blocked, what should I do?" +My phone has been stolen. How can I make sure no one uses my account from it? +"Can you send me a Mastercard, instead of a Visa?" +Is there a way to verify a card top-up? +Transfer isn't working? +I'd prefer a Mastercard. +I entered a typo when I was transferring money and now I've sent it to an incorrect account. This is so bad! I need it cancelled now. +Why did I get declined when trying to get cash? +How can I receive money from my friend? +I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account? +Why doesn't the person I sent money to see that transfer yet? +There is a repeat charge for the same item +The wrong exchange rate was used for my cash withdrawal +Send me my card now! ASAP +How long until transfers from Europe go through? +I made a card payment but it didn't work. Why not? +I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it? +Why would a transfer to a beneficiary not go through? +Is there extra fees for making a withdraw in a different country at a cash machine. +I have a payment I didnt make on my account +Why can't I see the top up I made? +I was getting cash and the card got stuck inside +"I want to deposit funds, what payments are accepted?" +"I have been waiting for my transfer, shouldn't it be here already?" +How do I go about transferring money using my credit card? +How simple is it to transfer money into my account? +My order needs to be canceled. +I am still waiting on my card? +Why would a merchant revert a card payment? +I didn't receive the correct exchange rate for an item that I bought. +How does the exchange rate work? +Why am I being a charged for using my card? +How can I change my name because I just got married? +Where can i find the virtual card? +"I tried to top-up, why didn't it work?" +My currency rate is inaccurate. +Where's my virtual card +How can receive a physical card +I see a direct debit that isn't mine? How can I get my money back? +Why has my top up been cancelled +"left my phone at hotel, cant use app" +I have a payment which has not been approved. +Can the card was sen to me be tracked? +I placed my order a week ago. Is it ok that my card isn't here yet? +How do I use a check to top up? +The cash I asked for still hasn't been received +Is auto top up available? +How long do transfers take to go though +Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual? +I recently transferred money to my account when will it show up? +My transfer was declined. Why did this happen? +Why did I get charged one pound seemingly randomly? +Why can't I transfer money to a beneficiery? +Is there a way I can have a mastercard? +Why is there an extra charge on my statement. +Please explain the extra fee when I paid with the card. +Help me cancel a transaction. +I cannot remember my passcode. +I am having a problem with verifying my identity. +Please tell me which fiat currencies you support. +When I exchanged currencies the value of my money changed. +Why would a cash withdrawal be pending? +There is a direct debit set up that I didn't create. +"Help me please, I need to top up cash." +"I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?" +I see a cash withdrawal in the app that I did not do. +"If I am in China, can I still order a new card and if so, how?" +"There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!" +Why wouldn't a transfer go through? +how do i get a pin for my card +How do I reactivate my card? +Could google pay and top up be together? +why did my payment revert +When will the transaction be done? +My transfer still says pending +"I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?" +"i have been trying to add money with apple pay but it wont work, why?" +What do I do if I have exceeded all my PIN tries? +I've got to have one of those virtual cards. +Why has my card payment been reversed? +What is the basis of your exchange rates? +What are the disposable cards for? +I was needing you to see if the exchange rate is correct from when i got cash +The amount of cash i have received is not correct. +Can you tell me what I need for identity validation? +How much transactions do I get with a disposable card? +Where can I use my card to pay? +What exactly is the exchange fee? +The exchange rate for the money I took out in a foreign country is wrong. +How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference. +When will my new card arrive? +Why did the top-up fail? +Cash has been deposited this morning but it hasn't came through. +Is there a certain age I need to be? +It won't let me prove my identity. +I tried using my card at multiple vendors and now it's not working. +If my card payment isn't working what do I do? +I see some transactions that I don't recognize. I think someone stole my details. +what is the word? +Where can the pin be located? +what documents do i need to verify who i am +How do I activate my new card I just got? +how to change name on account +Account topping up bank transfers to my account assistance please? +"I shouldn't have been charged but I see a fee, why?" +How can I reset my passcode? +What do I do if I can't access the app? +Why did my transfer get declined? +"I want a disposable virtual card, how do I do that?" +The rate of exchange for my cash withdrawal is wrong. +Is this card available to United States Residents? +Does the package with my card have tracking? +What is my source of funds? +My card will not work +Is there an additional charge to exchange currencies? +I was making a purchase and it was declined and I wanted to know why. +Can I apply for one of your cards if I live in the EU? +Why am I being charged more on exchange with things I bought abroad? +What do I do if I forgot my PIN? +I have a contactless that's broken. +Why has my top up failed? +I'd like to open an account for my kids can I do that? +How much am I allowed to top-up? +What country's money can I hold currency in? +When should I expect my card to arrive? +My card won't physically work. +I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this? +Is there a reason my top-up has not gone through? +Please help me get a refund? +"I don't want this account anymore, how do I delete it?" +Is there a limit for the amount I can top up? +Where can I find the verification code for the top up card? +Please tell me why the same transaction is showing up on my account more than once. +What is the source of funds for my money? +What is minimum age for an account? +I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up? +Will you charge for a physical card? +Can I order a second card? +I am concerned that I am being doubled charged for several items purchased in the past week. Please review my statement and correct. +can i get a card if i live in the US? +I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money? +How long do you have to wait to see your virtual card your ordered? +I need to stop a transaction that I made. +How long does it take for a new card to ship? +How can I put more money into my account? +Why did I get charged for a transfer? +Are there businesses that don't accept this card? +My product was faulty. +is my pin the same as my passcode +Please assist me in activating the card. +My cash deposit isn't in my account. What happened? +Help me order my card. +The cash deposit I made this morning has not been credited to my account +What is this extra pound charge for? +Can I make a contactless payments? +Will I receive a new card when mine expires? +Why isn't my cheque deposit showing on my account? I though it would be faster and would like to to look into it and help. +Do i have to top-up with my credit card before I can transfer? +How can I tell if my card payment is reverted? +Can you send me the actual card? +I have not been able to use this card. +"I used my card to top up, but the money is not there!" +I am worried that too much time has gone by for a transfer to be completed. +Will you send me a new card in China? +There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou +Can I reset my PIN? +What is your maximum top up limit per day? +Why is my balance the same after a transfer? +How old must I be to open an account? +I need to change my last name on my account because I just got married. +"I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment." +I am trying to transfer and it has been stopped why is that +Why has my card been charged an extra pound? +Should I keep waiting for my card to be delivered? +Do you deliver the PIN separately? +IS there anywhere that a card cannot be delivered? +I got less cash than what I specified at the ATM. +I have transactions that I don't recognize - I think someone is using my card. +Can I transfer money using the SWIFT service? +I added money but my top-up wasn't processed by the app. +What types of cards and money do you accept? +I think the top up failed +My transfer has been declined. +How can I get my card out of the ATM? +to cash withdrawals charge me? +I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?! +Can I order a new card by phone? +Is there a limit on how much I can top up? +Is there a way to top up using my Apple Watch? +I topped up and now my money is not there anymore! What happened to it? +What do I need to do to cancel a transaction? +There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on +"I have my residency in the US, but I would love to get a card." +why can't my beneficiary make transactions? +Can i get money back in my home currency at ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. +is there a reason that my payment didnt go through +Why doesn't my passcode work? +What does it mean if my cash withdrawal does not show up properly? +The app rejected my top up +I'm not seeing my cash deposit showing up in my account. +What do I do if a transaction shows up twice? +"How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked" +i cant seem to activate card +Please explain why my top-up hasn't been processed yet? +Can I set the account to auto top-up? +What are some of the restrictions that the disposable cards have? +When will my transfer come through? +I need more money in my account. Can I add more by transferring? +I am unable to use my top-up on the app. Could you explain this to me? +How much would an extra card cost? +Someone has taken my phone from my hotel room! +I am yet to receive the money in my account how long will this take? +Where are the Mastercard ATMs? +I got charged a service fee on my account. Can it be waived since I didn't know about it before? +Why was I denied the option to transfer money to a selected beneficiary? +Why haven't I received a refund yet? +Can you explain why my payment is still pending? +Which ATMs accept this bill of fare ? +The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined. +who should i contact if my refund doesn't go through? +The app won't let me transfer money to a beneficiary +Is a bank transfer acceptable for topping up my account? +And do you have virtual cards instead of physical ones? +How to order my card? +Who do I call to activate my new card? +Where did this extra €1 fee on my statement come from? +Using international ATMs messes up the exchange rate. +How do I go about verifying my identity? +Should my top-up be completed by now? +Why was a fee changed for my transfer? +What value can I get for my currency? +What do I do to Top up my card? +I would like to get additional physical cards at this time +I didn't enjoy my tutor session and want a refund back. How do I go about doing this? +Do I need a photo ID to activate a my new card? +How will I know where my funds are coming from? +I'm unable to verify my identity +Explain why I can't do a transfer to an account. +Do I have a card PIN? +Please tell me where I can update my details since I moved. +My card isn't here yet. +Are there any charges for top ups? +"I don't know my PIN, how can I find that out?" +What is the reason that my top-up is still pending? +Do you offer account's for minors? +I have a second credit card from the US. Will you take it? +How do I know how much money I will have when I travel abroad? +How do I turn on my new card? +i cannot get virtual card to work +I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me +Please let me know how to place an order for a virtual card +"I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?" +Can you tell me how long it takes for a new card to come? +How can I change my address? +The app is showing mt withdrawals that aren't mine. +Are transfers not free? I didn't know I would be charged for transfers. +My card is not able to be activated how do I get it to work? +My card data has been exposed. +How many disposable cards can you own? +How many times can I use a virtual card? +I live in the US and I would like to get a card. How do I go about getting one? +Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago? +There was an extra charge when I used my card +Hi I am trying to transfer money to another country but it is showing pending and it has been a long time. I have checked numbers and they are correct. Could you please help? +What has to be done to verify my identity? +There is a card payment that I'm not recognizing. +Help me delete my account. I am not satisfied with the service. +What information do I need to gather in order to activate my card? +My top-up didn't work. +"Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue." +"i didnt make these transactions, i think my card details might be stolen" +Please explain why my payment was declined? I thought everything was good. +Can you help me find the virtual card? +need to know places i can withdraw money +Can I get a full list of instructions for identity checks? +I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more? +How long will it take for the money to reach my account? +I need money put into this account from another one. +How long will it take to receive my money from my transfer transaction? +My card has been lost / stolen +I did not ask for the amount of cash that I received. +I accidentally exceeded my PIN tries. Please advise. +What are the limits to where my card will be accepted? +I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help? +Is there a money transfer fee? +With one disposable card how many transactions can i do? +Why hasn't my payment shown up yet? +My cash withdrawal isnt showing on my account +I want a physical card +I need assistance addressing a direct debit that I did not do myself. +Please list what fiat currencies are supported for both holding and exchanging. +My purchases from this morning are showing up as payment pending. Can you tell me why? +How much for an actual card? +"When my card expires soon, how fast is the replacement card sent and what are the costs?" +Where do I get a disposable virtual card? +I think I was charged double for something I bought - how long should I wait before reporting this? +What is the average pending time for a transaction? +Why am I still waiting for a transfer? +"I need to activate my card, how is that done?" +Can I pay online with my card? +Why have my top ups been canceled? +Is there a transaction limit for a disposable card? +How long does it take to receive my card? +"I received my card, how do I get it to work in the app?" +How do I order a card? +Can I increase my top-up maximum? +can i order cards on the app +Is there a way to reset the passcode? +How does a US resident go about acquiring a new card? +Why did I get charged when getting cash? +I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through? +How do I go about verifying the top-up card? +What do I do to activate my new card? +can the delivery be specific to my needs? +"I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?" +Help me access the card I already got so I can information from it. +Do you take SWIFT transfers? +Why am I not seeing the check I deposited this morning in my account? +Why did I get charged a fee for my card payment? +If I have a physical card can I link it? +"I thought I lost my card but I found it today, so I would like to reactivate it." +Why is there a direct debit payment on my statement that I didn't do? +Does the app allowing exchanges between USD and GBP +Is there a reason why my card was declined when I attempted to withdraw money? +Why couldn't I make a withdrawal from the ATM? +What exchange rate will I receive? +"I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?" +I can't find the money I just added to my account. +I want to activate my new card. +If my card was lost or stolen can I re-link it? +Is it possible to link a new card? +Where is the nearest Mastercard ATM? +"I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!" +Why is there a fee for my transfer? +"A card has been sent to me, how do I track it?" +Is it possible to access my phone from the hotel/ +My daughter needs an acount. +I need to cancel a purchase that I made the other day. +I noticed an extra fee when I paid with my card. +Can friends I have top-up my account? +how long until a cash withdrawal will show on my account +"i needed money for a night out with the girls but i was declined, why?" +Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back? +Why was I charged a fee for transferring money +Is there a problem that makes my payments show pending? +Can I order a card? +Is it possible to exchange currencies? +My app shows a money withdrawal that I did not do. +I would like to reactivate my card that I previously reported lost. I located the card this morning. +My card payment wasn't declined +Do I have a choice for a Mastercard? +Which ATMs take the card? +Please explain to me how to know where my funds are from. +I am just waiting for the transaction to be completed. +I made a transfer and was charged extra. Why? +Help me use American Express to add money to the account. +"Would you please unblock my pin? I don't know why, but it's blocked." +"Even though I added money ey to the card, I couldn't use it" +I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on. +Do I get to have one of those virtual cards I've heard about? +Please tell me the types of currency I can hold. +"How come my top-up didn't go through instantly, like it usually does?" +I can't get my virtual card to work. +I need assistance with activating my new card. +Can you tell me what i need for the identity check? +I bought something and I take issue with the exchange rate applied. +do you have a fee for receiving a SEPA transfer? +Do i have to wait to get the pin or can i set up a pin +"I locked myself out of my account, how do I unblock my PIN?" +I put some cash into my account but it's not displaying that on my balance. +"If I'm getting my identity verified, what all do I need?" +"Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen and will like for you to trace back to make sure." +I'm not recognizing the card payment. +I want to cancel the transaction I made earlier +"Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?" +How can I find out about an extra fee on my statement? +How do I verify my new card? +Set a new PIN please. +I was charged the wrong exchange rate on a purchase +I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past. +Report stolen card +"Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late." +I wasn't applied the correct exchange rate when getting cash +How do you determine your exchange rates? +It appears my transfer was declined. +"Help! I'm missing money, I deposited a cheque but its not showing on my balance." +Are there topping up fees if I have to transfer? +I need a second card on this account for my daughter. +I think that the card is stolen. What are my next steps? +Why do you need verification for my identity? +How much are the rates of exchange? +My payment has an incorrect exchange rate. +Am I able to open an account for my children? +I want to get a Visa +Why was there a fee for paying by card? +Why are my transfers getting declined? I havent had a problem in the past. +"I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so." +I am unaware of what my password is. +I received less cash than the amount I specified in the ATM. +What forms of payment do you accept? +How do I receive more physical cards +I cannot view the refunded amount in my account. +My card is almost going to expire. +$20 came out instead of $100 +Why has my payment been reversed? +what do I need to do if the ATM kept my card? +Top-up is not working +Where in the app do I link a new card? +I got less cash at the ATM than I asked for. Why? +What should I do if I have used all of my PIN tries? +"With this app, will I be able to exchange currency?" +I need to cancel a transfer I made. +Why hasn't my payment gone through? +"I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?" +I exchange currencies a lot. Can I get a discount? +"I transferred some money recently and saw a fee on my account, what's that for?" +My identity can't be verified for some reason +"I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?" +"My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?" +I want to cancel my account. +Am I able to use my account if the identity verification is not complete? +"If I lost my phone at the hotel, can I still use the app?" +Do I get charged for a top up from a European bank? +Where is this card accepted? +Am I able to stop a transfer? +I have been trying to exchange this for crypto but the app won't work could you please help me? +I want to transfer money using my credit card. +I can't remember what my password is +My cheque is taking a while +"I used my card to make a payment a while ago and its still pending, Why is it taking so long?" +I can't get into the app with the passcode. +I would like to retract my purchase. +After my card expires what should I do? +I was charged a fee for a transfer. +My bag got stolen with all my cards. Can you please cancel my card and send a new one? +How old do you have to be? +Will there be any fees for top ups? +Why did I only get $20 now the full amount I wanted? +I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do? +Is there such thing as top up by cheque? +Where do I have access to a virtual card? +Can I automatically top-up when traveling? +I did not receive the correct amount for the exchange rate. +I'm having problems with ID verification +I did not receive all of my cash back +What types of currencies do you accept? +I have a direct debit I didn't make +Do you know how I can verify that I did a top-up to my card? +What types of fiduciary currencies are supported for tenure and exchange? +Will you charge me for topping up with a European card? +I would like to transfer money into my account. +How long does it take for cards to be delivered after ordering them? +I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually? +I paid with my card and I was charged a fee +Where is the transfer to my account that I made? +"I bought something while traveling, and the exchange rate was wrong." +Are there limits on the virtual cards? +A fee shouldn't apply to me if my card was stolen. +"I am adding money, what currencies do you accept to do this?" +There is a payment with my card which i definitely did not do. +Why won't my top up work +Can I return an item? +"What stopped my transfer, from being accepted?" +I forgot the code I need to get into the app. +I lost my phone! Will my card still work? +"Hi, My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status." +The ATM won't let me take out cash +"This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much." +there is a charge i dont recognize +Which currencies do you work with? +Will I have to pay extra to exchange money? +When will I see an updated balance after a transfer? +A wrong amount of cash we sent to me. +How long will it take to transfer from europe? +My transfer failed to process correctly. Is there a reason this would happen? +Explain the activation method for this card +I noticed that i got charged extra for using the card. +I think I was double charged +How do I order another card? +Is there any way to get another card on the same account? +Contactless payments need to be enabled for my card. +The applied exchange rate is wrong for the cash I got abroad. +What are the time frames for the money to be available in my account? +I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked. +My transfer has not arrived. +Would I be able to open an account for my daughter? +When will my card be here? +Why was my account assessed a fee? +"I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please" +Can you tell me why my transfer declined? +I can't get the virtual card to work +Can I withdraw money in my hometown currency while on holiday without any additional fees? +What other fiat currencies can I use? +How long does a transfer transaction take? +"If I exchange foreign currency, are there any other charges?" +Do you charge for sending more cards? +I see a $1 charge in a transaction. +Where can I find top up by cash deposit? +Why is my exchange rate wrong? +"I should only have one charge, but it shows two." +can i create my own pin right away +Do you accept credit cards from the US +Why has my new card still not come? +"I no longer need AUD, I need GBP instead, how can I make this happen?" +"Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up." +"It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!" +Can I top up for free using a European card? +WHAT IS THE SOLUTION OF THIS PROBLEM +Will it be possible to change from USD to GBP with this App? +Do you charge a fee on currency exchange? +The exchange rate was messed up from the ATM +Where can I order a card? +I do not see the money I transferred into this account +what is the most money i can top up? +What is my money worth in other countries? +What are the countries you have offices in? +When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount. +Why isn't my payment showing? +Why would you decline my card? +Why isn't my Google Pay top up working for me? Did I do something wrong? +How do I auto top-up? +What's taking so long for this payment to go through? +"I have the funds, why can I not use my top-up?" +Why hasn't my transfer gone through +What do I have to do to prove my identity? +Which merchants accept my card? +Which ATM's can I use to make a withdrawal? +How do I request a refund? +I am travelling and I tried to withdraw cash but didn't get what I was supposed to get. +The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check. +"Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!" +"your company is awful, i would like to delete my account please" +Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong? +"When I attempted to make a transfer, it failed." +"My top up keeps showing pending? How long will things be like this? Days, weeks, months? I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?" +Is there a place to check for fee for payments? I feel like I'm getting charged too much at times. +My billing address changed and I need to update my information. +Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees? +Why are top-ups being verified? +Why do you have an identity check? +"I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?" +How can I get my card out of the stupid ATM that ate it? +I can't seem to figure out why my transfers are getting declined. +I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong? +What fees to you have for top ups? +At what age can a person open an account? +How can I find an ATM that accepts this card? +"I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund." +What are the countries that you operate in? +Why is my friend not getting a transaction arrival yet? +Why does it say my transfer failed? +I believe that my card has been stolen! +How can many disposable cards can I have per day? +"Help, I need to top up my account. Where do I send a check?" +What currencies can I use to top up my account? +"I need to exchange my GBP to AUD, how would I do this?" +Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this? +A direct debit payment I didn't do shows in my app +"My card isn't working at all, I need assistance. It's really frustrating." +How come there is an extra fee on my statement? +Please explain why my top-up didn't go through. +Why does top-up need to be verified? +I paid with my card so so why was I charged a transaction fee? +My statement does not reflect that a refund has been issued +Where do I need to go to change my PIN? +Will I get Visa or MasterCard? +How do I edit my details? +I want to add funds to my account. What payment methods are accepted? +Where do I find our how to get a physical card? +What countries can I use your services? +Why was I charged a fee on a cash withdrawal? +I don't recognize this withdrawal on my statement +Do you offer disposable virtual cards too? +I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her? +What is the verification process for a top up card? +I would like to use one of my cards for a family member. Is that allowed? +The atm wouldn't give out cash +How can I go about getting a disposable virtual card? +I tried the wrong PIN too many times. +There is a Direct Debit that looks suspicious. +"If I exchange currencies frequently, is there a discount?" +Can I have a discount if I exchange currency often? +My transfer seems to be too expensive. +Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details. +Why is there an extra pound charge that is pending? +is it possible to get a refund for something I purchased? +i need to trace a deposit +Tell me your opinion on the exchange rate. +Hi! What documents can I use to verify my identity? +I lost track of my card +What card or currency can I use to pay? +What do I do if I do not recognise a cash withdrawal? +Can you help me track my card? +How can I create another card linked to this account? +The ATM gave me less cash than requested +I require verification for my source of funds. +"Why did my transfer not work, it says it was declined?" +"The expiration date for my card is coming up, how do I get a new card?" +How can I edit my personal details in the app? +Can I open an account for my children? +How do I edit my personal details? +Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet. +How can I trade currencies with this app? +What do I do if my smart phone was stolen? +Does google play offer the service to Top up? +why is my top up failing +I have a payment that hasn't went through yet. +My accounts been charged a payment for something I didn't make. +I need to exchange some foreign currency. What's the charge for doing that? +When I topped up the app reverted it. +"Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try." +Can you help me process a refund? +How would I use a bank transfer for topping my account? +Can I use my card no matter where I go? +How come my cash withdrawal came with an unnecessary fee?! +my virtual card has not came yet! +what is going on with my cash withdrawal? the exchange rate is wrong +I entered a wrong PIN too many times. How can I fix this? +It's been a week since you issued me a card and I still didn't get it. Should I keep waiting? +Where did the money transfer go? +My card payment still pending +My package is taking too long to arrive and I don't want it anymore. Can I get a refund? +Can you tell me what i steps i should take since my card was stolen? +I tried to make a transfer like five different times. Why won't your system let me? Is it broke? +What is the max top-up? +"Hi, I tried to withdraw some money from an ATM and the machine was broken. It says that the transaction is still in progress. Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money." +Why is my beneficiary not allowed? +"I just moved overseas and I noticed that you are charging me more fees. I am a loyal customer, is this how you expect to keep customers?" +"lost my phone, what is account security?" +Does the app allow for exchanges between currencies? +How do I get a virtual card on my device? +Can I receive payment in another currency? +How do I know which payments I make will have additional fees? Where can I find this information online? +I am inquiring about your auto top up feature. +I wasn't able to do a transfer to an account +What's the amount that I can top-up? +How long do transfers from Europe take? +Are there limits with top-up? +I didn't set up the direct debit I have +How long will it be before the person I sent money to is able to see it? +How do I get my money back for something I bought? +What is this cash withdrawal on my statement? +My balance doesn't include my latest transfer +Currently I can't get my card to work. +The app reverted my recent payment +Why do I see an extra fee on my statement? +Why am I being charged to make cash withdrawals? I thought they were supposed to be free! +Do you receive SWIFT transfers? +When will my payment go through? +Why have I not yet received my virtual card? +When will my card come? I need it as soon as possible! +Is there a way to find an ATM around me? +Are there any restrictions on where I use this card? +what is source of my money +"Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?" +How do I get my card on the app? +The top-up verification code is not visible. +I got a €1 extra fee in my statement +What do I do if i accidentally broke my card? +I entered the pin incorrectly too many times and now it is blocked. Can you help? +Which ATMs accept Mastercard? +Please list the countries you support. +"I would like a disposable virtual card, could I get one?" +Can you transfer money to your card by bank transfer? +My transfer didn't work how come? +I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this? +My balance is not right. It has not been updated for the cash or cheque deposit. +Please explain the exchange rates. +I want to get a refund. +What identification is required to activate my card? +"I need to get a card, how do I do that?" +"I used to know my password, but not anymore." +How do I add my new card to the app? +Why was I charged an additional fee when paying with card? +where do i find out about exchange fees +I need to update my demographics. +Can you tell me why my transfer is failing and help resolve? +Can I change my card PIN? +I notice that I have a card payment that's been cancelled. +Can someone please explain to me where my source of funds came from? +Why do we need to verify top-up? +How long does it take for a refund to appear? +I need my card soon. +My card got charged twice for the same thing! +My app shows cash I didn't get. +How can I fund another account with my American Express? +I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on? +how long does it take to get my card i am in a rush +I need to add my new address now that I've moved. +I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now. +Google Pay isn't working. What is wrong? +I got charged two times for a transaction +I sees some suspicious spending on my credit card that I don't recall I had made. What should I do? +Why has my payment not transferred? +Why isn't my money from a check deposit showing? +"my balance has not changed, despite depositing a cheque" +I don't have my passcode to access the app. +I moved and would like to change my address. +Why hasn't my account updated? +Explain how to verify my identity? +I was charged for getting cash. +I used an ATM and wanted to know why I was charged an extra fee. +"How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there." +Where can I link a new card? +What kind of ATMs would this card be accepted at? +Can I deposit a check? +I would like to know more about what a disposable virtual card is? +"Give me my card, I need it now!" +"This is not right, I was told I could take out cash at the ATM for free?" +I have not received my pin yet +Why am I being charged for ATM fees? +Is there a way to use this app with a disposable virtual card? +Why is my transfer taking so long to complete? +Can I change or hold different currency? +My credit card was just denied for top up! Can you tell me why this happened and what's going on? +"Hello, I didn't receive the right amount on my ATM transaction, the app shows the correct amount how can we fix this" +The card payment is declined. Please inform me why. +Why were there additional charges when I transferred funds? +How can i get new card? +I can't find any option to top up with a cheque? +Where do I go to unblock my PIN? +Is it possible to get one of your cards in the European Union? +How much to exchange currencies? +Is going to a bank only way to change my PIN? +What is the charge for exchanging currencies? +Where can money withdrawals be made? +"My withdrawal is pending, why?" +How long does a payment show as pending before i should worry about it? +I forgot my pin and am blocked now. Can I reset it somewhere? +What is the top up code for? +Can I get a new card even though I am in China? +WHAT IS THE ATMOSPHERE OF IT +"In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?" +What countries are you supporting? +I've forgotten my app passcode completely. +"My PIN number was incorrect, and I can't access it." +make my account go away +My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already. +Why is my last transfer pending? +Could you please tell me your exchange rates? +"I put cash in my account, but I don't see it." +I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card. +I am trying to revert a transcation I did this morning +I want to change my PIN. +"My PIN got blocked, help." +Help! I forgot my password. +"Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet." +What do I do if my card gets broken? +When does a UK transfer show up? +I'm trying to use a cheque to top up +What are the disposable cards restrictions? +Why did I only get $20 when I asked for $100? +How long will a transfer be pending for? +I need you to delete my account right now. +Why hasn't my withdrawal shown on my statement? +My card is about to expired what will happen? +At what age can I open an account? +Where do I access the auto top-up function? +I would like to cancel my account. +Why check my identity? +If I want my son to have his own account is that possible? +I exchanged cash when traveling and the rate was incorrect. +how do i see what i transferred +Why are you asking so many questions about who I am +"I no longer want to transfer funds, can we cancel that transaction?" +The $1.00 has still not been reverted as indicated in the previous email. +Why was my exchange rate a different amount than usual? +I just have one additional card from the USA. Do you support that? +A mortgage payment I'm making is giving me an error message. This is the first time I'm making this payment and want to know what's wrong. +I got charged twice for the same payment. Please removed the pending payment. Thank you. +I need a new login code +Has my account been frozen? I tried to use my card but the ATM would not dispense cash. +Would I be able to top up as much as I can? +Is there a way to reset my PIN? +Why would the app revert my payment? +Unsure how to provide my identity. +"I'm not sure what is going on here. I've received payment back into my account for an item I've already received, from about 2 weeks ago." +What is the reason for the fee charge on my transfer? +I prefer Mastecard. +Is the 1 pound charge going to be reimbursed on my card? +where exactly does money come from +Is there a top-up fee if you add money in USD? +A direct debit payment that I didn't authorise shows up in my app. +Please help my find out why there is an odd direct debit in my records. +I see an extra 1£ charge on my app. Why did It charge me extra? +Why did you charge me extra for withdrawing money? +I can't use my card because it is not working. +I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving. +How do I go about getting an actual card? +"Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more." +There is a charge for 1£ on my statement. I do not think that I bought anything that costed 1£. What is going on? +I can't find my card! Can you help? +Is there a fee that comes with transfers? +Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem. +The app says I got cash from an ATM but I didn't +"I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it" +Do you guys have any age restrictions? +Can I add a card to back into the app? +Are there restrictions on disposable virtual cards? +"If I get another card, what kind of fees am I looking at?" +Can I get my card fast tracked? +How do you decide what the exchange rates are? +"I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?" +What is with the need to have all my ID information? +How do i receive a physical card? +How are exchange rates determined? +I had to pay money for paying with my card. +where do I go to top up with cash? +Can I track history on funds? +What documents do I need to validate my identity? +Where do I scan my card? +I have a duplicate payment on my account +I'm being charged for using my card! +"I need to know this, where do my funds come from?" +Can I get a disposable card? How many can I have? How often can I use them? +I got declined when attempting a transfer +I just bought an item and changed my mind. I have not received it yet how can I get refunded. Thank you. +What do I do if I have been charged twice? +I've been waiting for over an hour for a top up to go through. How long is this supposed to take? I really need this money. +I think that somebody is utilizing my card without my authorization! +How often can I top up? +I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on? +How many cards can I have? +I need several disposable cards made per day. +Do you know when the withdrawal will show? +You can use it anywhere that accepts Mastercard. +"Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this." +How can I exchange USD and GBP in the app? +HOW LONG THE CARD VALIDITY +I seem to of forgotten my passcode. +Can I use my Apple watch to fill my gas tank? +Can you tell me my code to get into the app? +"So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?" +"I deposited a cheque, but my account balance stayed the same." +Can I top-up automatically? +What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account. +What currences are available for exchange? +Can you please explain why the exchange rate for the item I bought is wrong? +My refund is still pending +"Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?" +How often am I able to top-up? +I asked for a refund but its not here yet +What is needed for my daughter to open an account? +My top up doesn't work +What steps do I have to take to change my PIN? +I used the wrong account. +I have a disposable virtual card. Is there a limit to how many times I can use it? +The refund isn't appearing in my account +are there any country restrictions? +I don't have a password. +"I'm not sure what to do about the PIN, because I don't have one yet." +"Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that." +Is there an issue with my card payment as it has not gone through. +I tried to transfer but it was declined +I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through. +"How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?" +"Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up." +"I would like to delete my account now, please." +I was charged twice for a few things this week when I only bought one. What do I do? +Can I get a few more physical cards? +What is needed to activate my card? +What are age requirements for opening an account? +Where can I use this card? +"While doing a transfer, it says declined." +Am I charged a fee to transfer funds? +I have young kids. Can they use this service? +Where do I get a virtual card? +"The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why" +I want to top up my account. Can I do it with Google Pay? +How do you top up with a cheque? +Are there any fees when exchanging to foreign currencies? +I want a virtual card that is disposable +My last name has changed and I need to update my account details. +I have been charged twice for the same transaction. +Is the cash withdrawal going to show? +"There is an extra $1 charge on my statement, why is that?" +Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from? +For some reason my card payment didn't work +why do I have a pending payment? +"According to the app, I got cash from an ATM but I haven't made any transactions." +I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem? +"I need an actual card that I can hold in my hand, how do I do that?" +How can I get my Google pay top up to work? +I am afraid to give you all my identify details. +"I think that someone may be using my card, but I'm not sure,." +How long will my top-up stay pending? +Changing my PIN +When will my transfer from the US get here? +I believe a wrong exchange rate was applied towards a cash transaction I made abroad. +The card has suffered a security breach. +What can I do to make my physical card work? +let me know how many disposable cards I can have? +My card activation is failing. +can i get a virtual card online +My Google pay top up isn't working. Help. +I would like to receive a refund for something I bought. +Something's wrong my card won't work. +Am I limited on the amount of disposable cards I can possess? +Someone stole my card! +My card don't work. +My cheque is slow to cash +I made a transfer recently but it has not changed on my dashboard. +What is the first step I need to make for being able to access my account? +Why did my exchange rate change? +I was using a foreign currecy to make a payment and the applied the wrong rate. +why was i charged a small amount +Why did I get charged for withdrawing cash? +How can I choose between Visa and Mastercard? +What is the verification process used for? +"I was charged a fee for the transfer, but can you tell me why?" +"I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?" +"I purchased something and the seller hasn't received the money yet, but it has been deducted from my account." +My card payment has not been withdrawn from my account +"I completed a transfer within the UK two days ago, but it is still not showing received. I have verified the account number is correct already. Is there anything else I need to do or is there a problem?" +Why was I unable to finish this transfer? +Is the 1 pound charge I can see an error or an incorrect entry? +How old do you need to be to use the banks services? +"How long does the ""pending"" period of a transfer take?" +i dont recognize a charge on my card +Why isn't my refund showing up? +Top up is not working even though I have my AMEX in apple pay. +Why is checking my identity important? +I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly? +I want to use a payment card to top up my account. How can I do this? +I recently bought something abroad but the exchange rate is incorrect. Why? +Is there a charge for exchanging foreign currencies? +Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks. +Are you able to make exchanges to EUR? +How do a reverse a duplicated charge? +Why didn't my payment process +I cancelled my card payment +"I have used all my PIN tries, what now?" +"I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?" +I believe my card payment has reverted +With my credit card i would like to transfer money. +My card did not work at store. +"With my new card, how may I activate it?" +Why did I get declined during a transfer? +Will my pin number be sent with my card? +How can I investigate a missing refund? +How much do you charge for exchange rates? +"If someone sends me money, will I be charged?" +Can it be delivered on a certain date? +I was supposed to get a refund but I do not see it on my statement. When is it going to be updated? +Why was my atm withdrawl declined +What is the delivery time to the US? +What's the limit for auto top-up? +I don't know what a pending payment is. +A payment on my statement is wrong. +What is not accepted in order for me to top up my account? +Why did it cost money to transfer funds? +I need to exchange foreign currency will i be charged? +"I'm not happy, I want to close my account." +What flat currencies do you support for holding and exchange? +How can disposable cards be used? +"Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?" +I'd like to know what you guys look at to decide an exchange rate +I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives +The attempted transfer failed. +Will you charge me more if I top up with an international card? +I didn't make a payment that shows in my app. +How do I find out what countries you service and what countries you do not? +Is there a fee for european bank cards? +What do I do now that I can't use this card? +I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago. +when i travel can it top up automatically +"If my card expires next month, will I need to order a new one?" +The payment on my card shows as pending. +My card was stolen. What do I need to do? +Do the disposable cards have a transaction limit? +I don't know my password anymore. +Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me? +I know I'm getting a new card but would like know when I can expect to receive it. +I tried withdrawing but my cash is not showing up? +"I can't be sure, but I think that someone may be using my card." +Please delete this account. +How do I order a replacement for stolen card? +I tried to get gas but my money was gone! +I have a top up card. Where is the verification code? +The transfer was accepted but now it's stuck on pending. When will it go through? +Where are my funds? I topped off my car but it didn't seem to complete. +Please tell me how the exchange rate is determined. I was expecting more money for the transaction. +stop the transaction +What can I expect if I use bank transfer to top up my account? +Can you tell me why I was charged $1 for a transaction? +I was charged a fee for withdrawing cash. +Can I use a check to top up? +Please provide currency exchange rates +Why did you charge a fee when I withdrew from an ATM? +I don't have a virtual card - how do I get one? +I haven't been sent my new pin! +Why are there fees for using a card? +I don't need to transfer anymore and I want to cancel it. +How do I modify my account details? +Why was I charged twice for my item! +Can I be charged for exchanging foreign currency? +What do I do if my disposable virtual card doesn't work? +I made a cash withdraw and it shows up as pending why is that? +"I transferred money to a receiver within the EU and they received a lesser amount than expected. Now I will have to send additional money to the receiver in order to make up the difference. I'm not sure what went wrong, can you please advise?" +Why wont the ATM give me cash? +Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up? +How do I change my last name? +Can my PIN changed remotely without visiting a bank? +My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue +How can I replace an expired card? +I withdrew some cash and the exchange rate seems to be wrong. +How can we correct a mistake on an ATM transaction? The app shows what I should have gotten. +Why is my PIN blocked? +What is the refund process? +where do I top up my google pay? +Why is there an uknown charge showing on my account? +"My card info was stolen, what do I do?" +How many times can I auto top-up? +Why is there a fee associated with card use? +How does a disposable virtual card work? +How do I fix a transaction to the wrong account? +Please give me both a visa and a mastercard. +Are there limits to businesses that will accept this card? +Someone used my card without my permission. +"Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this." +Are there any specific cash machines that I have to go to in order to change my PIN? +What forms of ID do you need for identity verification? +"When I top-up, the app reverts it." +Why did you charge me extra? +A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed? +Why hasn't my payment gone through yet? +What is the charge to make a transfer +How do I return something for a full refund? +I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it! +Where'd the rest of my cash go from the ATM +I don't have the device I used to log onto the platform so I can't access it. +I have a transaction showing multiple times. +Are there any limit on the auto top-up? +Did my transfer fail? +I am not satisfied with your service. Close my account. +Can you change the rate for the item I bought in a different currency as it is wrong? +do i need to wait for my card before i get pin +I have been waiting for my top-up to complete and it still hasn't gone through. +I did a transfer. What is the extra fee? +Mastercard is preferred to me. +It shows that the transfer on my account wasn't allowed. +My phone is at the hotel. How can I use the app? +I was supposed to get a refund but I do not see it. +My money disappeared! Please help?? +Why do you have the identity check +Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app. +I need to move money to another beneficiary. Why is it not working? +"I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like something is wrong,I don't want to be charged for Transaction i did not make." +who can put money in my account? +I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this? +Can you tell me the countries you operate in? +What is taking so long with my refund? +How long will this transfer from europe take? +Is it possible for a person who lives in the US to get a card? +"How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet." +I would like to return my purchases +Please help. There is a payment in the app that isn't mine. +"On the card that is coming, what's the tracking info?" +what is the status of my refund +"I would like to close my account, as I'm not happy." +Is there a fee for currency exchange? +How many payments can I make using a virtual card? +I want to know why my top-up was reverted +Is my card frozen? +I lost my passcode. +€1 was in my statement as an extra fee. +How to exchange my currency +I need to find the card I received in the app. +how come my transfer declined +How do i verify my card? +How many transactions can I do with a disposable card? +Why is my withdrawal from the ATM still showing as pending? +My contactless payments don't work. +"Some cash was withdrawn in the app, but I did not do it." +Can I get a new pin number at any ATM using my card? +How do I deactivate my account? +Why can't I get cash out? +Why is my card being declined when I try to do a top-up? How can this be immediately resolved? +Which establishments will accept my card? +Why was I charged a fee to transfer money? +Do you have support for flat currencies? +I believe my card has been compromised because of a strange withdrawal +How long will the $1 charge show as pending? +What do I do if I can't prove my identity? +The purchase I made is still pending. +There is unexpected money in my account. +The app says my transfer failed +"I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys?" +The top-up is broken. +How will I receive my PIN? +I want to use cash to top up. +My foreign currency exchange has been applied incorrectly. +Can I choose my card scheme? +"My card has an issue, the payment has been deferred." +I wish to be able to top up with cash. +"lost card found, want to put it back in app" +Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct. +"How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?" +"I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?" +"I received my card, how do I get it to show in the app?" +Could you tell me the fiat currencies that you work with? +Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes. +I can't verify identity through the app. +i need to know about exchange rates +My card is expiring so how fast can I get a new one and how much will it be? +"I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?" +How long does a check take to show up in the account balance? +am i able to receive my salary this way? +What do you do with all the identity information you're collecting from me? +I did not make a direct debit payment as listed on my app +I need to cancel a transaction please! +I do not think the pop up went through yet. +My card was working but now it doesn't. +What is identity check? +what cards can i use to add money to my account +I want to find out what happened to my new card? +I did a transfer and was charged a fee that should not have been charged! +what is the leadtime for a new card to show up in the mail? +How do I go about getting a virtual card? +Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me. +When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this? +My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to. +Help! I need to transfer something to China. +What is the reason I couldn't do a transfer to a beneficiary? +How can I top up with Apple Pay? +Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees? +Why have I not received a virtual card yet? +How do I report a cash withdrawal that wasn't me? +How can you assist me on topping up on bank transfers to my account? +I transferred some money but it hasn't arrived. +I've lost my card. What can I do about that? +Help! When will the card arrive at my home? +can i use my mastercard to add money to my account +Do I need to order a new card before it expires? +When will my transfer finish pending? +How many transactions can I do with my disposable card? +Please verify my top-up card +I recently bought an item using my card and I was charged an extra fee why is this? +I transferred money but the recipient does not see the funds in their account? +"I need an accurate exchange rate, when I make my withdrawals." +You have declined my payment. +I transferred money but the balance hasn't changed. +How do I top-up automatically? +Is there an extra fee to exchange currencies? +why isnt my cash withdrawal showing +I can't get a contactless payment to work. +What do I do if someone used my card without my permission? +"There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. +" +Why is my payment still pending? +Which credit card top-ups do you accept? +How can I prove the source of my funds? +How can I get my money that I didn't get from the ATM? +Reverted top up +Is the EUR accepted for exchanges? +What's the process to receive a second card? +I am not sure but someone else might be using my card +"Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour. If this verification has in fact, failed, double-check to make sure that your images are clear. Also make sure that your document photos have no blur or glare. They need to be readable. You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account." +What do I need to do to link my new card for my account? +What limits are the to top-ups? +Is there a top-up limit? +"I want to add money to my card, what payments do you accept?" +Says that my top-up is incomplete? +What forms of ID work for verification? +How can I fix my contactless? +How do I switch to a different currency? +I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect. +What do you charge to top up US cards? +"I tried to withdraw $100, all it gave me was $20." +"Can Google Pay be used for top up, please help?" +"Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?" +I was charged an extra pound. +How do i activate my card +Would I be charged any fees if I added money to my account using an international card? +I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account? +What do I do if my payment was reverted? +Can you tell me why I can't make any transactions? +How can I know where my card will be accepted? +I got a message that my transfer was declined. +Is there any fees associated with receiving money with this account? +I just moved. How do I give you my new address? +What fiat currencies do you support? +Can you track my card for me? +How long does it take for money to transfer? +My top up has failed +What are the steps I need to do if I have a stolen card? +An extra fee of €1 was in my statement +I tried to get cash in the ATM but it was not approved +How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through. +I bough an item and the exchange rate was incorrect. +How many disposable cards am I allowed to have? +How can I solve my issue with holding multiple currencies? +How long will my transaction take? +Are there any restrictions on the disposable cards? +What if I need my salary in another currency? +A duplicated payment was made for something. +What's the tracking on the card you sent? +My address details have changed and I want to update them +I'm supposed to have a refund but it isn't there +What are the steps for making a transfer for topping up? +Are cards available in the EU? +Will be Apple Watch be able to let me top up? +What fiduciary currencies are supported for tenure and exchange? +Will the transfer show up in my account soon? +Why was there an extra charge with the withdrawal of my money? +Where do I order a virtual card? +"I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!" +I need to reset my passcode. Where do I go to do that? +When will I get a virtual card? I haven't gotten one yet +Will my employer be able to pay me with this service +Why is my cash withdrawal still showing as pending? +Are you ripping people off with the exchange rate? It can't be that atrocious between banks. +I am waiting for a payment to be processed +"If I order a new card, how much will it be and how long will it take me to get it?" +Can I convert currency with the app? +What's my pin number? +Why hasn't my card payment cleared yet? +Is my new card activated? +can i use both visa and mastercard +"My details need to be changed, how can I do so?" +Why am I being charged for getting cash? +Why am I not allowed to verify my id? +Tell me about verifying top-up +Which currencies do you accept for adding money? +I can't remember my passcode. +There is a payment that I was charged two times for. +I was charged twice for the same thing. +I do not want a VISA card. +Help my prove my identity. +Why haven't I seen the cash from the cheque I deposited yet? +I made a transaction to the wrong account! +"I have a transfer from the US, How long is the wait?" +"For the identity check, do I need any kind of documentation?" +An ATM machine didn't give me back my card. +I didnt get the correct exchange rate for getting cash +How much are you going to charge me if I top up my US card? +I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it? +I see an unfamiliar Direct Debit payment. +Where is the top-up verification code? +Help my find the verification code on a top-up. +"In my app, a direct debit payment that I didn't do shows up." +I forgot what my pin number is and now am blocked can you help me get in? +Explain why a card payment would be cancelled? +I need to know where I can withdraw money. +Can I use my card wherever I want? +Can you help me get a disposable virtual card? +Help! The app says I took out cash but I didn't! +Why aren't my payment funds available to me? +Why can't I transfer to another account? +What is the extra fee that was added when I used the card? +What currencies do you accept for adding money to my account? +Is there a way to recover my password? +How do I get my card PIN? +I don't understand why my payment was declined. I thought everything was ok. +I think youre system may be broken because I have tried transfer money 5x and it isnt working! I'm not doing anything complicated it is what I usually do. +"I was charged twice, when I didn't purchase anything twice." +I tried to do a transfer and it's saying it declined. +There are two of the same charge on my statement. +"I'm waiting for a money transfer to show, still." +Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account? +Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening? +I am looking to transfer some money from my other bank account into this one. +"Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please." +What am I going to need in order to activate my card? +I need my virtual card +I'm noticing a payment/purchase at a company that I don't recognise. +Can I activate my card with the app? +Why did my credit card get declined for top up? +It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money. +Tell me why my topup wouldn't go through? +I need clarity on why my card is not working. +My beneficiary is unable to transact +What is the current exchange fee? +Transfer could not be completed due to being declined. +Is there a fee to get an actual card? +The terminal I paid at wouldn't take my card. Is something wrong? +I got a cheque that I want to top up with? +Why am I being charged a hidden fee? +"I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status?" +"My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take?" +Is it possible to transfer money to my credit card? +Why doesn't it work when I use American Express to try to add money to my account? +I am still awaiting the money I put into my account this morning. +When can I use money sent to my account? +Explain pending transactions. +Is there a way to view the history on where my funds came from? +Why do some of my payments have fees? I don't understand. +Why does a top- up need to be verify? +How do I authenticate my top-up? +Where should I look for my PIN number at? +"Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help." +Do you do business in the EU? +Is a SWIFT transfer acceptable? +Can you give me the restrictions of the disposable cards? +I'm in China and really need a new card. +"Transferred to account is not successful, help please?" +"Would you be able to offer me a discount, since I need to exchange currencies frequently?" +I would like my card activated. +Is there a maximum for top-ups? +Why is my transfer not showing +I found a transfer fee - is that correct? +"Money was taken out without my consent," +Where can I find the auto-top up feature? +My transaction is on the wrong account. +Problem verifying my account +Can you lookup my password? +I think my card payment has been reverted +Can I exchange currencies with the app? +Can I change my PIN if I want to? +I am here to change my adress. +I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before? +i didnt do this charge +How do I delete my account now +"Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?" +Can I set up to my account to automatically top up? +The app doesn't think it's me. +"stolen phone, what should i do" +I would like to know if you use Visa or Mastercard. +what is my monthly spending limit because i was refused my money at an atm +Why would my transfer result in a decline message? +What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment. +Why am I unable verify my id? +Why wasn't my bank balance updated? +How can I transfer money using my credit card? +Was my transaction reverted with my card? +I was refunded the money for something I bought already. +Why is there an extra fee charged? +"I can't make any transfers, they won't go through, the details are correct as I checked them. Can you look in to this please?" +Is there a fee to add money to an international card? +How long do I have to wait for a US transfer? +"My new card just arrived, how can I activate it?" +"Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP." +Is it possible to cancel my transfer? +I have an incorrect charge and would like a refund. +There is a direct debit charge on my account that is not mine. +"I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?" +How can I dispute a direct debit charge on my account? +How do I exchange currencies with this +the exchange rate is wrong from something I got in another country +I did not do this payment +Is my PIN sent separably? +Why is my cash withdrawal still pending? +Can you let me know why my cash withdrawal is still pending? +I have a new card. How do i top it up? +"who do I talk to, to cancel a transfer?" +When can I expect delivery? +I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait? +My transfer was declined. What might the reason be? +It declined my transfer. +How long will it take my card to get here? +Will I be charged for a cash withdrawal? +How do I stop fraud to my account? +Are there any restrictions to where I can use my card? +i don't see the top-up verification code anywhere +Help! I need to cancel a transaction. +There's a cash withdrawal I am certain I did not make +"My transfer was wrong, are you able to stop it before it goes through please?" +I do not feel comfortable verifying my identity. +"help, lost my card" +Delete my account now please. +"My PIN is unlocked, what do I do?" +Can I get some help to get me card activated? +Is there a limit to my top-up? +How do I delete an account? +My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this? +Why do you need me to verify who I am? +Am I gonna be charged for sending out more cards? +"If I want to send out more cards, do you charge extra for that?" +Can I have my account add money automatically in certain intervals? +Please verify my source of funds. +My beneficiary is not allowed? Why? +Need a new passcode. +Do you accept US credit cards? +How long does it take to show a deposit I made to my balance? +"Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive." +My cheque deposit didn't seem to work. +Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account? +Can you assist me in acquiring a virtual card? +How do I access the virtual card? +want to know how to get virtual card +My card hasn't arrived yet. What do I do? +What are the currencies that are accepted to add money? +My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this? +My exchange rate is wrong when I get cash. +Do you have charges now when you pay with a card? +How can get a Visa card? +Why is it taking so long for my pending transaction to post as cleared? +"I've been waiting for 3 days, why is my withdrawal still pending?" +do i have to talk to someone to close an account or can i in the app +"that fee should not be there, you charged my cash for an unnecessary thing." +"I need to make a purchase online, where is my virtual card?" +I need to terminate my account immediately. +Why did I get charged a fee for my transfer? +How do I perform identity checks? +I need to check status as my friend hasn't got money I sent. +When do I get my card PIN? +Why did I not get my refund yet? +What is the estimated time on an urgent transfer from China? +Why isn't my pending transfer finished? +How can I convert currencies? +Are there any fees associated with receiving money? +The recipient can not locate funds. +I am unable to access my app due to forgetting my passcode. +My password doesn't work. +Why was my payment declined? I keep trying my card but it's not working. +Can I transfer money using a different currency? +Why was I charged a higher exchange rate when I bought something abroad? +Where am I able to get my PIN unblocked? +What should I do after I've moved and need to update my personal details? +Is there a top up fee for transfer? +Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire. +I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account. +What is the limit on disposable cards? +How do I know when my new card is going to arrive? +My account is blocked because I entered the wrong pin too many times. Help me unblock. +Are you aware of any charges for receiving money? +I have a duplicate payment on my card. +How old can one use your service? +I need to find out why my pending payment hasn't gone through. +Tell me why there is an extra charge when I used an ATM? +What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym? +I happened to forget my password +I am not receiving the correct exchange rate on my card. +why have i not got my new card? +Can you help me reset my passcode? I forgot it. +I'm interested in learning more about disposable virtual cards. +"In the exchange and holding, what fiat is allowed?" +"I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?" +I just had my card get declined at the ATM! I need to get money out but I am unable to. Why has this happened? +When I was abroad the exchange rate for me was wrong. +I wish to top up using a cheque. +Do I have a say when it's delivered? +Online banking is not showing my cheque or cash deposit so the balance is incorrect. +This stupid system is not letting me prove my identity. +How old do I need to be? +Help me unblock my account. I entered the PIN wrong too many times. +Why do you need to know so much about me for my account? +I use this card all the time so why did it get declined at the store today? +Tell me why there is a charge on my cash withdrawl. +Do you offer a discount for those who perform frequent currency exchanges? +Why is my payment declined? It looked like everything worked ok and my account was fine. +I am seeing in the App a payment that its not mine +Has my top up gone through? +My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again. +How do I link one of your card that I already have? +Please help me with my card. It won't activate. +Why did my payment fail? +"In a month, my card will reach its expiration date, am I required to request the next card?" +Help me cancel a transfer. +Yikes! I didn't get the amount of money that I requested. What do I do now? +There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now! +Can I withdraw from any ATM? +I have a confusing payment appear on my statement and I don't recognise it! +I want to top up my account with a cheque +"I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait?" +Where is the money that I transferred. +after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge? +How do I check to see why my card payment was declined? +where can I see who sent me funds +"I want to reactivate my card, I thought I had lost it but I found it." +What would cause a transfer failure? +"If I top up by transfer, am I going to be charged?" +Why is there an additional fee showing on the statement I received? +"Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?" +"I lost my card and need a new one, will it cost me?" +My card doesn't seem to work anymore +I couldn't pay with card in a shop +I bought something online and it says there was a fee to transfer money. Isn't that free? +Can I use my card while on vacation overseas? +Why cant I send money to a beneficiary? +Is verifying my identify important? +Are cards available to those outside of the UK? +I want to take some funds from my other bank account and add them to this one. +What do I do about my expired card? +"Suddenly, my card won't work." +What happens with the duplicate charge in my account? +I got charged twice with a duplicate card. How do I resolve this? +why and how soon do I have to have proof of identity to you? +I attemped a transfer and it didn't go through. +I see a direct debit charge that I did not approve +how long are my top ups pending +I am looking for my top-up verification code and cannot find it. +Can I get a card that works in other countries like Africa and Indonesia? +Help me change my PIN. +Do top-up limits exist? +Tell me how to top up my account using bank transfer. +A payment shows up on the app that I never made. +I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong? +"While abroad, I got cash, and the exchange rate applied is wrong." +You did not give me the correct exchange rate for an item that I bought. +The ATM only gave me 10 pounds when I withdrew 30. What do I do? +Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied. +My ATM withdrawal is taking forever +I can't see all the refunds in my statement +Can I have a supplementary card? +I am not able to see the card PIN anywhere? +The store card reader would not accept my card. +I was charged multiple times at the same location at the same time +Can you close my account please? +I'm panicking! I lost my card! Help! +What do I have to do to get the contactless to work? +Why is the top-up I made still pending. +"There is an unexplained $1 charge on my statement, can you please explain this to me?" +Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through? +I need a Visa card +"My card expires soon, will you send me one automatically?" +"I am seeing unathorized transactions in the app, on my account." +I need several cards per day. And I need to be able to throw away all of the cards I make. +Do you have to be in the UK to get a card? +The wrong account was used during a transaction. +Someone else accessed my account and made a payment. +Is my card lost? I am still waiting for it to be delivered. +Is there a tracking number for the card you sent me? +I've just got married and want to change my name. +Why was there a transfer fee on my account? +What other currencies are available to change to? +Do you have an age requirement when opening an account with your service? +Can I exchange from USD to GBP? +There is a payment in the app that I did not approve +How do I contact customer support about my declined transfer? +"After I attempted a transfer, it failed." +My card was rejected +I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while +I purchased something overseas and the incorrect exchange rate was applied. +"My card has been pending for a while, what should I do?" +How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet. +Can you tell me your exchange rates? +I topped up but it isn't in my account +Will I get a visa or Mastercard? +The rate applied to my purchase in a foreign currency was wrong. +I need to know where my funds come from. +How can I receive verification for the source of my funds? +Are you only able to get a card if you're in the UK? +Can I have it by a certain date? +how can i add money to my account if you don't accept cash +Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent +My ATM withdrawal was cancelled +My refund is not here yet +What does it mean when a cash withdrawal is pending? +What cash stations take this card? +There's a payment with my card that I didn't perform. I don't know that name shown. +Machines make mistakes too! The ATM gave me the wrong amount of money. Too much! +my transfer isn't there +The exchange rate for case abroad is applied wrong. +Can you please tell me where my card is? I ordered it 2 weeks ago! +Help! I think someone has made a cash withdrawal with my card! +I entered my pin wrong too many times. +I wanna revert a transaction i did this morning. +What different currencies can I get? +How do the foreign exchange rates work? +"I've been waiting since Friday, where is my money?" +There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal. +How much does each transfer cost? +"My payment has been declined!! What's going on, I thought everything was alright and working well?" +I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times? +Can I tell if my top off didn't work? It doesn't seem to have. +The money disappeared when I tried to use my card to top up. +There is a cash withdrawal on my statement that I don't recognize +"It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once." +Why can I not make a transfer? +"How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet." +What is the length of time for one of these items to come to the U.S? +Can I deposit money using Apple Pay? +There was an extra fee when I was at the ATM. Why? +Is there a tracking number for the card? +Why have I been charged more than once for the same transaction? +Can this convert money? +Why do the top-ups need to be verified? +Will a cheque suffice? +I couldn't make a transfer +Can I change my pin at a cash machine? +What is the return policy? +"I cannot get to my app, what should I do?" +There was an extra fee on my account when I got cash. +I am upset with your service. Please delete my account. +Where do my available funds come from? +Show me how to verify my identity? +How can I exchange currencies using your app? +Why am I being charged the wrong currency exchange when I purchased something abroad? +What do I do after the ATM takes my card. +"If someone in a different country sends me money, do I have to pay a fee?" +My Identity verification hasn't passed yet is it possible to use my account? +Should my cash withdrawal still be pending? +need my details changed +when will my transfer clear +I think I am a victim of fraud. I noticed there was a charge on my account that I didn't do because I haven't touched my card today. Can you please reverse the charge and refund my money? +My card expires next week. How do I get a new one? +Can I use my new card? +I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM? +How does it work when I transfer money into my account? +Can I have more disposable cards? +How can people transfer money to me? +Whats the max I can top up +"Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?" +How do I get a refund for something I bought? +My card shows a cash withdrawal I don't recognize. +Where can I find a list of descriptions the disposable cards have? +Which locations can I withdraw money from? +$1 charge in transaction. +My wallet was taken and I see that someone is using my card! Please help me! +What is the strange cash withdrawal on my statement? +When will my pending payment finish? +Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side. +"Your system is broken. My transfers keep failing, 5 times now." +Do cash withdrawals cost anything? +I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it? +I would like to know how my friend would be able to send me money +I want to open an account for my children +Can I change my PIN remotely? +I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? +"The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?" +I submitted a transaction but it was for the incorrect account. +I can't input my pin again. +"Using your app, would I be able to exchange between USD and GBP?" +I was informed that transfers were free. I noticed I have a fee but why? +It seems like a transfer is pending. +An extra pound was charged! +Why do you keep declining my payment? I tried several times already with this card and it is just not working. +What documents do you need to verify my identity? +I am 16 and just started working at McDonalds can I deposit my checks at your bank? +How much is it to use my US debit or credit card to top up? +From which age can my kids use your service? +"I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?" +"top up google pay, is it possible?" +"I bought a product a week ago, but may need to return it." +How do I revert a transaction? +I made a payment but it was returned. +What is preventing me from adding a specific beneficiary? +How long does it take to activate my card? +Why was the payment on my card declined? +Can someone please help assist me by explaining to me why my pass-code is not working? +Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible? +How does your app transfer the money +What are the reasons for my beneficiary not being allowed? +"I was using foreign currency at an ATM, but the rate was typed in wrong." +How much does it cost to do a transfer? +I think that there was an error in calculating the exchange rate. I recently withdrew cash and received much less than expected. +I am waiting on the refund +I see cash withdrawal activity in the app that is not mine. +Why did my transfer fail? What can I do? +How long should it take for my top-up to finish? I've been waiting a while. +I saw there is a cash withdrawal from my account via the app which I did not complete. +How do I get my card active? +What information do I need to see my source of money? +Is there an automatic top up feature? +I wanted to know why there is a transfer of mine pending. +"Someone stole my phone, what is my next step?" +Can I change my address? +I made a payment that's pending. Will it go through? +Today I used my card at a restaurant and it was declined. Why? +what is the age limit for opening a new account +I want a refund for an item +Is there a reason that my transfer failed? +Do the disposable cards have any restrictions on them? +"I tried to make a withdrawal from the ATM, but it was cancelled." +"I can't freeze my account as I need the card as I am traveling, how do I change my pin?" +I made a transfer and was charged an extra fee! +Why did they take more money out then I withdrawed? +Can I choose between Mastercard and Visa? +There is a missing transfer on my account +Whats the minimum age to have an account +"If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?" +I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet? +DO you know the reason for the identity check? +European bank card for top up will come with any extra fees? +I made a cash deposit to my account but i don't see it +Who can purchase a disposable virtual card? +What do I do if my card is not working? +I'm still waiting for my new card. +I need a disposable virtual card. Please tell me how to order one. +How long does it take to verify a cash withdraw? +I don't remember my login code +My ATM withdrawal was declined. +How can I go about getting a refund? +Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet. +"How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?" +how can the money machine keep my card what do i need to do? +Can I top up my balance with a cheque? +Please check and let me know why my transfers are getting declined. +What is the best way to get my virtual card? +Why didn't my transfer get to the recipient? +where can i see money source? +I've deposited a check but the cash isn't showing that it's there yet. +I want a refund +I'm interested in getting a card. How does one go about doing that? +What is your check-cashing policy? +How long will a transfer from the US take? +What is the purpose for verifying my identity? +"My card is expiring, how do I get a new one?" +The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account? +I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away. +What transfer methods do you accept? +Money was transferred to me and I am unable to see it +Do I have to pay for a physical card? +"My bank card has expired, how can I get a new physical card?" +"I put some money in my account the other day and it's not gone in yet, can you help with this?" +why does my statement contain an extra fee? +Do you have any card fees if I want to add money using an international card? +"I don't know what my passcode is, can you help?" +Do I need to speak to a representative to change my pin? +My top-up didn't go through; it still says pending. What's up with that? +Do you offer SWIFT transfers? +How do I know where the funds come from? +where is card accepted +There is an unauthorized payment in my statement. +It says the transfer wasn't accepted. +Why was I charged a fee when making this transfer when I shouldn't have been? +My money hasn't been transferred yet. +"I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?" +There is a weird payment in my statement. +"how to delete account, not happy" +I made a transaction at an atm and was charged extra for it. +my exchange rate looks wrong for my last payment +Why was I charged $1 in a transaction? +"I tried to withdraw some funds from my card, but was declined. How can I get my money?" +I purchases several items today. Why are they still showing pending? +Will you tell me how to exchange USD for GBP in the app? +Can I choose what card I can use +What's up with the fee for getting cash? +"I need to deposit my virtual card, how do i do that." +What is the longest a US transfer should take to appear in my account? +what steps do you take to check identity +Does your app allow currency exchange from USD to GBP? +What stipulations do disposable cards entail? +I was wrongfully charged one pound. +WHAT IS THE REASON FOR THAT +How many times can I use my disposable card? +I am having trouble transferring money to a beneficiery. +Help me activate my new card. +How do I link a new payment card? +How can I use my credit card to transfer money? +My top-up hasn't gone through +I can't get cash from the ATM! +Can I still access the app even though my phone was stolen? +"I want to reactivate my card, I found it after thinking it was lost." +Was I charged more than I should of been for a currency exchange? +There has been a transfer pending in my account and I wanted to know how long it is going to take to go through. +My balance doesn't show my deposit. +I question today's exchange rate for rubles into pounds. I was hoping for a better return. +What are all of the different steps for identity checks? +I see cash in my app but I did not get it. +My source of funds require verification. +"After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?" +I don't understand why my card payment is pending. It has been pending for too long. Why is this and when might it go through? +What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free. +Why won't my virtual card work? +I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update? +My refund isn't showing up +Top up not available in my wallet. +Can you please tell me why my cash withdrawal is still pending? +I made a mistake and performed a transaction on the wrong account! +How do I go forth on holding money in multiple currencies? +My phone was left behind. Can I still use my card? +"I can't figure out how to change GBP to AUD, what do I do?" +How do I fix my card if it is broken? +Help me with a PIN change. +Can I have a mastercard? +How do I verify the top-up? +The correct amount of cash was not received. +Which part of the app do I order virtual cards from? +Will you set a limit to my top-up? +I used my card to top up but it's saying it is still pending. What does this mean? +I am on vacation in Spain and need to change my pin. +"I just transferred some money into my account and do not see it updated yet, can you assist?" +Can you tell me if I can hold money in several currencies? +Is there a way to see my money's source? +I am inquiring about why there was an extra fee charged when I used an ATM. +Why hasn't my friend received the money i sent them yet? +My card payment has had the status of pending forever. What is the issue? It should have gone through at some point. +I need to cancel a transaction. +I don't understanfd how to top up +How do I know if my top-up went through? +"I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!" +How can I link the new card? +"My phone was taken yesterday, is there something that I need to do?" +"Will you accept my credit card, it my only one." +I want to top up by cheque +I don't know what this Direct Debit payment on my account is for. +"I dont know what happened, but my payment was cancelled" +How can I create a disposable virtual card? +How do I add the card I just received to show up in the app? +Why didn't my friend's transaction arrive yet? +Why am I charged whenever I withdraw cash? +Where is an ATM? +Why is my beneficiary not being allowed to get payment services? +I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly. +My PIN has been blocked. +Are there any restrictions for the disposable cards that I need to be aware of? +What are your exchange rates calculated from? +I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad? +there is money in my account that i didnt put there +Can you please explain why I was charged an extra fee for my transfer? +"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process." +Can I setup top ups in advance? +"I put in a payment a while ago and it has still not cleared and is showing up as ""pending"", how long does it take to clear?" +My new card needs activating. +I don't recognize this payment at all! Help! +Can you tell me why I was charged to withdraw cash? +I've made a horrible mistake! I transferred money to the wrong account by accident! I entered one of the digits wrong. I need this cancelled immediately please. +i am under 18 and i am trying to verify my id. why wont it work? +Where are you cards supported? +Where do i find my PIN? +"i am express delivering my card to the us, how long will that take" +"how many virtual cards can i have, i want 8" +I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright. +Why is the ATM not allowing me to get cash? +How long does a top-up take to go through? +What is the present state of the exchange rate? +what to do about stolen phone +Is it possible to obtain both a Visa and a Mastercard from you? +Why is my top up not completing? +"My card will expire next month, will I need to order a new one?" +I forgot my code +I was charged extra. Was the exchange rate for my payment last Saturday wrong? +What is the age limit for an account? +Where is my PIN located? +Can I stop a transaction? +I don't remember my passcode? +How will I know my pin number? +I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through. +are you sending me my card? +What do I need to do in order to get a new card? +"I deposited a cheque with some money, but the balance hasn't changed." +I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet. +Why was my transaction not approved? +How long until I see a cash withdrawal? +What currency can I use to add money? +What is the most that I can top-up to a card? +Can you tell me how do I get a card? +"I've been waiting a while for my card, is there a way to know when it will arrive?" +Did you deactivate my card it's not working anymore +when does my balance update for a transfer +Do you offer account services for children and teens? +Why does a cash withdrawal show as pending? +i need to proof my identity to you why and how? +There is a payment that has not processed. +I think someone else is using my card. +Can I get spare cards? +Why was my transaction charged an extra fee when paying with my card? +Can I open an account for my offspring? +I haven't received my PIN yet. Do I need to get it from you? +How do I see the source of my money? +"How long does it typically take a transfer to go through? I sent some money to a friend earlier today, and she really needs it. It still is a pending transfer, even though I sent it a few hours ago." +how to get virtual card +Do I have to pay more for exchanges? +can I top up an apple pay? +My card isn't letting me purchase something and I wanted to know why. +I have a duplicate charge +Why is there an identity check? +"The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?" +"I got mugged yesterday and they took everything. I can't use the app, so I need some help." +"I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?" +There's an unauthorized direct debit in my app. +"I am getting charged fees on some payments. Please help me understand, where are these fees disclosed?" +How do I get a disposable virtual card as well? +I left my phone at the hotel I was staying at so I can't use the app! +I was so embarrassed. Why didn't my payment clear? +Where do your cards get delivered to? +My money transfer has not happened yet +Can I auto top if I'm low on funds? +I have zero dollars in my account. Can I submit additional funds via bank transfer? +What do I have to do to cancel a transfer? +"I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?" +What other credit cards can I use? +Why was I charged twice? +Are the funds I requested from a merchant a few days ago in my account? I do not see them. +Do you send more than one card? +What about my children? +How can I make my card show up in the app? +Why was money taken for a transfer? +Is there a way to undo a transaction? +I sent some money and the account hasn't recived the transfer I made. +"I cannot remember my passcode, is there a way to retrieve it?" +I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message. +I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back? +My payment was stopped +"Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?" +Is there a charge for using transfers for top ups? +Why is my purchase showing as pending? +This card is accepted by what businesses? +Will I get charged for topping up with an international card? +looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge? +I am required to make several disposable cards every day. +can i verify my identity i the app +Where would I find top up by cash deposit? +How is my ATM deposit not available yet? +I see a reverted payment on my account. Why has this happened? +There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ? +There's a payment that isn't mine on my app +My cards were stolen +Is it possible to top up by card? +How long should it take for my new card to arrive in them mail? What should I do if I never receive it? +Which countries can I change my PIN in? +How can correct Top up with the app to work correctly? +How do I go about getting a refund? +What is the foreign exchange rate you will apply? +I will not be able to verify my identity. +Where can I find my card PIN? +How can my friend pay me? +I would like to change my name after marriage. +I made a payment with my card that was cancelled? +Can you tell me why my top-up was canceled? +is it ok if i use both visa and mastercard +How much does it cost for a physical card? +Can you issue both a Visa and a Mastercard to me? +Does the fee for exchange change? +I don't understand why I'm being charged for using my card. +I was just needing to know why my card got declined +Show me where to order my card. +Why would the app show a withdrawal that I did not make? +What should I do if I see a withdrawal is pending? +Is getting my identity verified required before I can use my account? +Can you check if my money has reached my account since it is not showing up yet? +What is the maximum transactions I can use on a disposable card? +i withdraw cash from the ATM and was charged a fee +What ATM locations are near me? +"Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days." +What do I need to do in order to use my card I just got? +"I need assistance finding out why I am unable to top-up my card, it keeps getting refused. It is extremely imperative I get this resolved quickly." +"For my account, how do I transfer money in?" +Why does my identity need to be verified? +When will it get delivered? +Was I charged extra for using my card? +The card payment didn't work +What's the process for topping up my card? +need to know where money comes from +How do I dispute a direct debit that I didn't do? +Why does my transfer say it is pending? +I need to get a disposable virtual card? +It looks like my top up didn't work. Why? +Do I have to verify the top-up? +"My card was supposed to arrive, but hasn't?" +i cannot find my card PIN +Is there any limits I should know about if I'm going to use a disposable virtual card? +Why cant I transfer to my account? +My purchase from this morning still is pending. +Will my card be here soon? +When my card expires what is the cost of a replacement and how fast? +How do I deposit through bank transfer? +I am just waiting on the completion of the transaction. +No option to top up with a cheque ? +Could you send me and up date on the arrival of my card? +My top up hasn't gone through +Which countries do you operate in +Can I have more than one card? +why is top up pending +Will it cost me to get a second card? +What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived. +My app was on the phone and I was mugged. What do I do? +Can it automatically top up my account? +what is the cost for exchanging currencies? +Please help me get a Visa card. +Why was I blocked from withdrawing from the ATM? +Why is my 'top up' not showing up in my wallet? +The machine only paid me a hundred when I wanted 20 +Why was my top-up declined? +Why is my top-up showing as cancelled? +What do I do when a charge has been made that I did not make? +Can I change my PIN? +I believe that a card payment I made was cancelled. +"I got my card now, how do I make it show up in the app?" +Do you have to be 18 to make an account? +I just got a new card how do I get it to start working? +My account is devoid of funds. Am I permitted to submit additional money via bank transfer? +I would like to change to a different currency. +"My PIN can't access my card, can you help?." +my pin hasn't arrived in the post! How do I cancel it or get a new one? +Is it free to transfer money or is there a fee? +Can I top-up any amount I wish on any given day? +Where is my card? +Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online. +when will the balance on my account change form a transfer +What foreign exchange rate will I get? +Is the card welcomed by everybody? +I tried to pay through my account but the payment is not going through. What's going on? +My card payment was reverted +"Um, my top up didn't work" +I got less cash than what I specified for through the ATM. +Why is it taking so long for a transfer to complete! +Cancelling a transaction +how long does delivery take? +Unable to use my American Express with Apple Pay to top up my account +"If I need to make an exchange from USD to GBP, how can I do so in the app?" +I did not get all the cash at ATM. +what I need to verify my account +Are there any charges for using a bank card to top up +Currently my card is broken. +Help! In the app there is a payment that I don't remember. +Why was I charged a fee when I withdrew money? +I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange. +I withdrew money from the ATM and was overcharged. It said nothing about an extra fee. +Top-up is loaded into the card and no update. +How long will it take to deliver to the US? +It can take between 10 minutes to an hour before you hear back from us about the verification result. Please try again if your verification fails. Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account. +"I might be paranoid, but someone may be using my card." +Tell me what ATMs allow me to change my PIN. +"There has been an unusual withdrawal from my account, can you help?" +Are you able to guide me to my card's location? +Can you tell me what countries you offer support for? +I sent a payment but it isn't showing up in the app +Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem? +How can I obtain a disposable virtual card? +I could not access my money at the ATM +"There is an extra charge on my account I didn't authorise, it's just £1, what is it?" +I tried to make a transfer and it failed. +The money is still in my account even though I already paid -- I don't understand what happened. +Can I add money to my account via bank transfer? +Is there a way I can check on the card on route to me? +Do you provide currency exchange to Euros? +"i am not a premium customer but i want a virtual card, how do i get it" +Should I complete my security verification before I can use my account? +I have not received a refund. +How many active cards can I have? +How do I obtain a second card? +I see a fee that I think was charged because I paid by card. +Why is the transfer showing pending? +I tried to do a transfer but it didn't go through. +I moved and need to change my personal information. +Why are you keeping my money from me by declining my card? What is going on? +I have to make several disposable cards per day. +I made a payment but the app cancelled it. +What card types can I choose from? +I need to know if you will accept my credit card. +"My top up has been pending for an hour already, and I really need this to go through as soon as possible. Can you help?" +I believe my card has been compromised as there's a cash withdrawal I don't recognize. +Is the top-up amount unlimited? +"i dont recognise some of these transactions, i think someone has my card details" +I really want a physical card. How do I get one? +how much is it to exchange currency +Are cards from the US accepted? +Please help me change my PIN. +Are extra cards free? +It looks like the exchange rates on my card payment are wrong +"When traveling, is it possible for it to add money at specific time intervals?" +I took out some cash from the ATM but it is still showing the transaction is pending. +Can I use your services without access to the app? +"I have obtained the salary in GBP, will it need to be configured?" +Can you tell me which cards and currencies are supported? +how much will I be charged for making a transfer? +Can you tell me what the disposable cards are used for? +Is there any way to get my salary in a different currency? +Is there always a charge when withdrawing money? +Why does it cost more to pay with my card? +Is there a problem with the top up system? My transaction hasn't gone through properly +"The other bank confirmed a transfer I made, but this account is not reflecting it yet." +I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me? +my phone has been stolen by someone +Does it cost extra to send out more than one card? +Can I order a new card? Mine is about to expire. +I wanted $100 but only got $20 +I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct. +Why didn't my transfer to a beneficiary happen? +There is a direct debit set up that was not authorized by me. +How do I change to a different currency? +I do not see the card PIN anywhere? +"There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money." +Show me how to activate my card +How long is delivery to the US? +Why do you ask for top-up verification? +I thought that transfers are free. Why was I charged an extra fee? +"My card arrived but I need to make it work in the app, how do I do that?" +Why do I see a fee when I do a transfer? +"About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?" +How many physical cards am I allowed to have? +Why won't the ATM let me withdraw money? +I would like help to revert a transaction I did this morning +How can I verify the top-up card? +Why was I charged extra on my last UK pound to Russian ruble exchange? +My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card. +What is this cash withdrawal I don't recognize? +"I don't know what's wrong with my card, but it has not worked at multiple places today." +"I had a problem with my card payment, can you help?" +ATM apparently not working? Couldn't access funds in my account? +What is the greatest number of times that I can top-up? +I tried using my ATM card at your Notting Hill location today. It did not work. Am I doing something wrong? +How are the exchange rates determined? +Can you tell me how to get a disposable virtual card? +Is there a way yo change my PIN? +How long does it take for a top up to go through +I am not comfortable verifying my indentity. +How do I know if i need a disposable card? +"A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?" +What kind of charges should I expect to exchange currencies? +Can I transfer my salary if its in GBP? +I did a transaction this morning and now I want to cancel it. +Are you okay with exchanges to EUR? +I can't use my virtual disposable card +I need to transfer money to my account from another bank +Can it add money automatically while travelling +Why didn't I receive the correct exchange rate for an item that I purchased? +Why is my ATM withdrawal still pending? +Why was one of my transfers declined? +"My transfer is pending, why?" +"After I deposited my cash, I still don't see it in my account." +Why is identity verification required? +There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened? +Can i have a virtual card? +why was my payment reverted on the app +Can I transfer money to my card via bank-transfer? +I am trying to transfer money and something is going wrong. +How does someone else top up my account +Where can I modify my information? +I just replaced my phone but how do I use my card information? +ATM withdrawal not working. +"For adding money, which currencies do you accept?" +I wanted to know about a pending dollar that is on my statement. +"On a card payment, why is there a fee?" +How do I report fraud on my card? +"I heard that you support more than one type of fiat currency, would you tell me which ones please?" +I am not happy with your company. Please delete my account asap. +maximum how many days get the courier? +Explain the card PIN to me. +Can I top up with cash +Can I trace where my funds came from? +My friends would like to add to my account. What is the procedure? +Can my salary be received and transferred to my current currency in my country? +I didn't do a payment and I have it now. +what is the average wait for transfers +"I need a new card, my old card is expiring." +I accidentally made a payment to a wrong account. What should I do? +My top-up was declined +Can I set my own top-up limit? +The exchange rate looks wrong on a holiday purchase +Help! I think my phone may be stolen or lost! +I just had a look at my statement. Why have I been changed for using the ATM? +how long does a US transfer take +"Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?" +I am paid by my employer in GBP; do I need to do anything in the app to indicate this? +Will you help me unblock my pin after putting in the wrong pin too many times? +I paid with card and was charged a fee that shouldn't be there! +2 weeks ago I ordered my new card. It isn't here. What should I do? +I will be traveling and want money to be added automatically in certain intervals. Is this possible? +Can I track when my card will be delivered? +How long will it take to have my card mailed to me? +What can you tell me about the card PIN? +How many different currencies can I hold money in? +What are the fees imposed when I make a transaction? +For what reason did my top-up fail? +Why did I get less cash than what I asked in the ATM? +How do I get my card back quickly from a bank machine that it? +What steps do I need to take to exchange currencies? +Are there steps to see where my funds come from? +What is the way to go about getting a virtual card? +I was not distributed the correct amount of cash that I asked for +"Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?" +I got a new card and can't find where to link it. +The card is non-functional. +Where is my credit card that was to be mailed? +I have a withdrawal waiting to go through. +Does it cost extra to exchange foreign currencies? +The App shows a fraudulent payment made on my account. +"My card got blocked, how do I reset?" +A payment I didn't do shows in my app +What is the reason for the extra fee on my statement? +"Although I transferred some money, it has not as of yet, arrived." +Why was my transaction declined? +How long should I have to wait before I see the transfer in my account? +I would like to order a virtual card. +My card has been stolen what do I do? +"I am in desperate need to transfer funds from another account that i have into this one, how do i do that?" +I didn't see any reason why my transfer was declined. What gives? +I am still waiting for my card. +Please send a new card; the ATM ate mine. +Someone else charged my card! +"Do I need to select a preference to receive my salary payments in GBP and, if so, where?" +How do you determine the exchange rate? +Where can I get your exchange rates from? +I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please. +I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly. +I found my old card. Can I link it back into the app? +I received my salary in the wrong currency. How do I change this? +"A transaction I did to my friend hasn't arrived yet, why?" +Some cash withdrawal that I didn't make showed up in the app. +How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since. +I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up. +"I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work." +I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account? +Some cash I didn't get shows in my app +What is the age requirement? +Why doesn't my Google pay top up work? +"Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money." +I'd like to know where my funds come from. +There is an extra 1£ charge on my app. Why did you charge me extra? +Please explain to me the process of getting a virtual card. +"My top-up does not seem to have worked, what went wrong?" +Are these cards available in europe? +What will happen after my card expires? +Please help me figure out the reason for the odd withdrawal amount from my account? +Can I order a new card to China? +How much does currency exchange cost? +Do you accept SWIFT transfers? +Why on earth do you need so much personal id info from me? +how much is the fee for topping by card +Why is verification for my identity needed? +I have an unauthorized charge. +"Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please." +How can I set a new pin. +Why have I been charged a fee for transferring money? +Where is my virtual card located? +What is the refund policy? +"I tried topping up using my card, but the money is gone?" +Are there any top-up limits? +"My cash withdrawal is showing as pending, why?" +What are these disposable virtual cards all about? +There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card? +I'm on holiday and I noticed a different amount for exchange rate. Can you explain? +It does not appear that my message went through. +my statement contains an unknown payment +My passcode won't work. +I do I top up from my Apple Watch? +I need to know the process to transfer money into my account. +I'm trying to activate the auto-top up function. Where is it? +"I was charged extra when I made a cash withdraw, why?" +Can i have the item refunded? +Where can I order my virtual card? +What happens when my card expires? +I made a payment that is not yet complete. +"How long does it take for transfers to process? I sent funds to a friend, and she says that she has not yet received anything." +"Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing." +I bought something in another country but the exchange rate is wrong +The app reversed a top off I had. What should I do? +I think my top-up has failed. +If I top up using a European card is there a charge? +Why haven't I received my new card yet? +Last week I put a cash deposit into my account and it is still isn't there. +Is there a minimum age for having an account? +"I lost my card, what do I do now?" +What do I do about a debit on my account that I didn't make? +Show me where I can see the PIN? +How do I top up? +Are there any charges for topping up a US-issued card? +How do I make a currency exchange? +What is the process to link the new card? +"My phone is lost I don't want someone to use my account, what can I do?" +I have an emergency and lost my phone. I need help accessing my account. +How do I go about topping up with Google Pay? +Is there something that I can do since my phone was stolen yesterday? +Is this app capable of exchanging currencies? +A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on? +"Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives." +I already have a card and want to link it +"So, my transfer is showing as pending, when will it actually go through?" +The balance has not been updated. +You shorted me money when I tried to make a withdrawal. +Why do transfers get declined? +I can get my identification verified. +Why isn't my refund showing up in my statement? +Where is the refund on my statement? +How do I top up with a cheque? +How long does it take for money to reach my account? +Which documents do I need for this identity check? +"My card has not been delivered yet and its been a week since I ordered it, please help" +Why is the exchange rate on my card wrong? +Can I auto top up multiple times? +Where would I order a virtual card? +Do I get charged if I top up with my European bank card? +Do you guys accept cash? Because i deposited some this morning and I can't see it in my account. +Does Google Pay offer a top up option? +How do I top up my account using transfer? +the exchange rate was different than expected +Why can't I see a transfer to my account? +"Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?" +What do I do if my Google pay top up isn't working? +"I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal." +How do I get a real card? +Will I need a new card or can I put my old card back into the app? +Google pay top up not working. +"Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account" +I would like to cancel my order. +"I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for." +Can I edit my personal details? +There is a fee from a transfer that is not supposed to be here! +I am wondering about a transfer from a different country that doesn't show up yet? +When I got cash I was charged an extra fee! Explain! +"I want to get rid of the account, and delete personal information ." +What should I do about a direct debit that I did not set up? +I accidentally left my phone at the hotel so now I'm not able to use the app. +How can I go about ordering a virtual card? +I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here? +"For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay." +Need to report a change of address. +Has my top-up gone through? +Can you tell me what currencies I can use to add money? +What is your currency exchange fee? +Can you explain more about why should I verify my identity? +what is this extra charge with my purchase? +Would it be possible for me to get a second card? +Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees? +The app is having trouble verifying my identity. +How many days do I have to wait for the transfer to reach my account? +How do I add a card on to the app? +Why is there a direct debit to my account? I didn't do that. +what do i need to have with me to activate card +Help! I've forgot my app passcode! +I bought something with my card and I was charged a fee +What's your refund policy if I bought an item from you? +Do you have an auto-top function and how do I use it if so? +This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate! +I need more physical cards. +Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour. +Looks like my top up failed. +There is more than one charge on my account for a transaction. +How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay. +I needed cash from the ATM but I couldn't get it. +Where can I located the auto-top up option? +"I found my card that I thought I had lost, I need to reactive it, please help." +Why is the exchange rate terrible? That can't be close to the actual interbank rate. +"I want to add money to my international card, so are there any fees charged to do this?" +Can I have my card activated? +I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away. +"If my cash withdrawal is still not showing, is something wrong?" +How do I exchange currencies using the app? +Do you also have this extra fee on your statement? +Is there a function where I can top-up automatically? +I am so angry right now! I went to the ATM and did not get the correct amount of money I chose to withdraw. How could this happen? I need my money and want to know how I can get it ASAP! +Is there a way to order a virtual card on the website? +Is there a fee for a cash withdrawal? +I was charge a fee that I wasn't told about +How come I didn't get a virtual card yet? +"I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?" +My things were stolen and I need to know if I can still use this app. +from where are coming your exchange rates? +My salary comes in GBP can I change my options somewhere? +Are there any express fees if i want my new card faster? +Show me the amount of transactions I can do with a disposable card. +When will my top up process? +I have been trying unsuccessfully to top-up my card. Is the system down or not working properly? +What are the disposable cards used for? +I just deposited cash to my account and can't find it! +When can I expect money to be transferred to my account? +I think someone is using my card without my permission! +Why doesn't my card work for any transactions? +Why hasn't my cash arrived from a deposited check? +How was I charged extra when I used my card to pay? +I should not have been charged a fee for cash withdrawal. +My transfer failed to a beneficiary +Someone must have found my card details as I don't recognize these transactions. +Where do I go to reset my passcode? +I was charged multiple times for one transaction. +Why did I get charged more for using my card? +Why is the exchange rate wrong for my cash withdrawal? +"I tried using my card, but it doesn't work." +"I deposited some money, but the balance has not changed." +I am from X but am traveling to Y - how do I get currency for Y? +What's the process of changing from GBP to AUD? +My card expires soon +How long do deposits take to appear? I've been waiting for more than a week and need the money! +How long does it take for me to get my new card? +How do I use disposable cards? +"Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?" +How do I use bank transfer to top up my account? +Will there be a charge when money is added to my account? +Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund. +Can you tell me why my credit card was declined while trying to top-up? +I have been charged two times for one transaction. +How can I top up my card with another card? +I am locked out from entering my pin. +Please send me a disposable virtual card. +How can I top up with a cheque? +Can I get both a Visa and a Mastercard from you? +I don't know if I made this payment on my card. +I tried to get cash out of the ATM but it is taking too long +I am out of money in my account and I was wondering if I could do a bank transfer is put more in it? +At what age can my children use your service? +I made a purchase and was charged at the wrong foreign exchange rate. +"Hello, I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?" +I hope to get a Visa card +"Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?" +how long does it take for a transfer from Europe to go through? +Why does my top-up get cancelled? +Exchange rate for my card payment is wrong +Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there. +What's the process for exchanges? +Hold old do my kids have to be to use the service? +I was charged for using my card? +I want to top up with my Apple Watch. +Are there any places that I can't use the disposable cards at? +Where do you get those exchange rates? +How do I go about changing my PIN? +Do you allow currency exchanges? +"I have my card, when whill my PIN be available?" +Why can't I transfer to an account? +How can I get a Visa and Mastercard? +disposable virtual card can be ordered where? +Where do I go to reset the passcode? +The refund on my account hasn't shown up +I think the payment from my card was revereted +if i found a lost card can i put it back in app +Why has my top-up not worked? +I thought I was going to receive more currency? +I have been charged an extra fee when buying from your store. Why is this? +"I made a card payment, but it has been declined?" +Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra. +Why am I being told this transfer will not go thru +What options do I have when topping up a US card? +What do I do if there is an electronic debit that is not correct? +Does transferring money have a fee? +I was unable to transfer money to a beneficiary. +I would like to know why a withdraw I made for some cash shows up as pending. +What does it mean if my payment is pending? +Why has my top-up failed? +Can you tell me where my funds come from? +Why do I have an unexpected fee on my bill? +"I was doing a transfer and received a ""decline"" message." +Lost password +I prefer to get a Mastercard. +I notice there's a pending payment on my card. +I would like to dispute a direct debit transaction +Please help me set up a new PIN. +How do I change the details in my account? +Is there a fee to top up by bank transfers? +Why hasn't my top up gone through? +I did not receive the right amount of cash I requested +"I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?" +Explain the payment that was declined! +"I am looking to get a Visa credit card, what must I do to achieve this?" +Do you take both Visa and Mastercard? +"Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money." +Why do I need to verify the top-up? +I need my refund +Where can i exchange between GBP and USD +I am interested in cancelling a purchase +How can I check on the delivery status of my card? +"Hurry and refund me, I am waiting" +I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited? +Visa or Mastercard? +What are the requirements to open an account for a minor? +"When I tried to top up using my card, all of the money disappeared." +I got charged twice +can you express my card to me? +I want to get a virtual card! +"I did not get my virtual card yet, Why?" +"What does it mean when a transfer is ""pending""?" +How much are the fees for adding funds using an international card? +I was spending cash with my card and got a fee. +Can you tell me why my transfer is pending still? +Could I open an account for children? +Do you know which businesses will accept my card? +I want to know about your refund policy. +There is a payment that is not mine in the App. +I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap. +The app declined my top up. What did I do wrong? +Can I change my details because I moved? +What is this witdrawal +My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through? +Is it possible for a friend to personally send me a payment? +I made a transfer and they haven't received the money I sent them. +It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much! +What to do if my physical card is not working? +How do I dispute a debit that I didn't make? +Can I use google pay to top up? +I need a new PIN number. +Can I verify my top-up card? +"When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM" +Why isn't my refund on my statement? +"I need to refund my item, can you please help?" +how come when i got cash the exchange rate was different than it should be +I have not seen any changes in my account balance(s) after making a transfer. +Where do you deliver cards to? +When will my transfer move out of pending stage? +what are you going to use my identification details for? +"Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?" +Why did my transfer to a beneficiary fail? +"I purchased something while traveling, and the exchange rate applied was wrong." +What do I do if my card was stolen. +"One of my charges was declined, but the second one went through. But I notice on my App that one of them has gone through, and the other one is still pending. Please ensure that only one charge is processed. Thanks" +Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here? +Why am I charged to get money from the ATM? +"I noticed my card payment was cancelled, can you tell me why?" +When will my card be delivered? +what is the correct exchange rate for getting cash +"I deposited a cheque, why isn't my balance showing that I did?" +"phone is at a hotel, can i still use app" +The ATM didn't give me the full requested amount +Can you tell me about these disposable virtual cards? +It looks like I was charged twice for a single transaction +"So much time has gone by, the pending status shouldn't still be there shouldn't it?" +Am I able to Top Up with Apply Pay? +I was checking my account when I saw a $500 cash withdraw that I know I didn't do. I have my card so I don't understand how this happened. Please help me. +I am seeing a direct debit I wasn't aware of. +I was charged an extra pound for no reason. Why is that? +How do I replace my card before it expires? +Why do you need my name and ID +"I'm having money transferred from Europe, how long will this take?" +The app has rejected my top up. +How long are deliveries to the US? +"Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before." +"If I see a payment in the app that I don't recognize, what should I do?" +Is it possible to change from USD to GBP with your App? +I have a cash withdrawal that I don't recognize. +Do you need my birthdate? +HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it? +What is the meaning of a pending payment? +Do i need to verify my top up? +I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased. +May I order another card? +"My pin needs unblocking, unblock it please?" +How long does transfer from the US take? +I was overcharged one extra pound! +"I paid with my card and got charged an extra fee, what's up with that?" +My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow? +"I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?" +My transfer is pending too long. +"I just checked and my payment was cancelled, why?" +My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent. What is going on? They say the money hasn't got to them but I see it going out of my account. Can you check that the money went to the right place? +"I'm looking in the App and can't find my PIN, where should I look?" +Can you tell me how to change my PIN? +I think my transfer failed. What do I do now? +I got charged fees for withdrawing cash! +"Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment." +Transaction refund missing from my statement. +I need to verify my funds. +My automatic top-up was unsuccessful +Can I auto-top up? How do I do it? +How do I request the PIN? +I would prefer a Mastercard. +need help with google pay top up +Can you explain why I am now getting charged a fee for using my card? +How long does it take for my top up to clear? +Tell me how to setup a new PIN. +Where do I find a virtual card? +Somebody used my card without my knowledge! +I need to transfer something to China. It is urgent. How many days will it take to get there? +I want a new PIN please. +Why did I get charged extra? +"I would like open a second card for my daughter, how can you assist me?" +How do I exchange USD to GBP? +What should I do if I don't know my password? +Can we skip verifying? +This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before. +Why would my card payment be cancelled? +How can I know where did my funds come from? +There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this? +I requested $100 but only got $20 +Are refunds allowed for certain items. +Do you issue cards for someone living in the US? +If I make a mistake can I cancel the transaction? +My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it? +why hasn't my virtual card come yet? +"Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?" +how much do I have to pay for exchange of currency? +What caused my cash withdrawal to be declined? +How do I get my card? +i havent got my card +How do I link a new card in the app? +"You can activate your card in a few seconds by going to account, hitting activate, and just following the directions." +I would like my refund for this item I bought. +I have some transactions on my account I did not make. Can you cancel my card and prevent further use. +My phone has been stolen. +Why can't I withdraw cash from this ATM? +Does auto top-up have a limit? +Are physical card available? +Please help me. My card is missing. +What do I do if my phone was stolen? +A transaction shows duplicate times. +Are there top up charges for US cards? +I think someone stole my card because I can't find it. +What is the fee if I use a European bank for a top up? +What do i do to get a physical card? +Why have I been charged a fee for card payment? +Why is there a charge when I took out money? +Where are your cards delivered to? +I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time? +I want to take back my transaction +What are the steps of verifying an identity? +The cash I wanted wasn't there. +I need to move money from another bank to this account. +The exchange rate for me was wrong when I was abroad. +How do I cancel a transfer? +Can you provide information for freezing my card immediately? +The recipient doesn't see the money transaction I made +Do I get charged for withdrawals? +How recent do my documents need to be for verification? +can I use it in any country? +How can I tell if an AMT will take this card? +What can I use to verify my identity? +Is it possible to get a card outside the UK? +What is going on with it saying my card payment was declined? +"This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this." +For what reason must I authenticate the top up? +Are there a certain amount of transactions i can do with one disposable card? +I took out money and there is a fee. Why? +My top-up funds aren't available yet. +I purchased something abroad but the exchange rate is incorrect. +"Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?" +Is there an auto top up option? +What is the appropriate age for my child to be able to open an account? +I'm confused as to why my top-up did not go through. +"I deposited cash this morning, but it is not yet available." +I could not use my card in a store. +I can't find my phone and I'm worried someone is going to use it +what's my top-up verification code? +How do I go about ordering another card? +Will my friends be able to top up my account? +What would the age limit be? +Are there any discounts in exchanging currencies frequently? +"If I need to cash foreign transfers, how does that work?" +"I got my American Express in Apple Pay, why is top up not working in my country?" +why am I being charged a fee for transferring money ? +Seems like my top up has been cancelled +What ATMs can I use my card? +Can other people top up my account? +Why isn't the transfer I made to a friend showing? +After depositing a cheque my balance did not change. +What places accept my card? +How can I change to another currency? +I think my card has been compromised in some way. +Why is a transfer I did recently still processing? +Please tell me how to get a card if I reside in the US. +What do i do if the exchange rate was wrong for the item i bought overseas? +My daughter would like a card from my account? Can I do this? +Is the identity check part of bank policy? +I cant get money out of the ATM with my card. I just put my card in the ATM but it will not allow me to take any money out. What do I need to do to fix this? +My credit card for was not approved for a top-up transaction. What happened? +What are the steps for my friend to send me money? +I need to know the if there is a limit on the amount for auto top-up. +What is the reason why the transfer shows as pending? +top up for my american express card is not working +How to modify my details. +Where do I order additional cards? +My card payment says pending and it hasn't changed +Why did my top-up get reverted? +How to I close my account? +Why is top up not working if I use my American express with my apple pay? +When I got cash the exchange rate was wrong +What do I do if I lost my phone? +I tried activating my card and it doesn't work how do I solve this problem? +What is this $1 charge on my account? +"I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?" +Is it possible to get a refund? +Why am I being charged for transferring money? +It appears I have a fee in my statement. +How can I activate the new card i got? +I would like to reactivate a card and wondered if that could be done? +the transfer went through but now it has been pending for quite a while. i need this to go through already +Are your cards supported in the EU? +"I deposited a cheque, but the balance hasn't changed yet." +How long does it take for cash withdrawals to hit my account? +I was charged two times for the same thing. +I did not make a cash withdrawal that is on my statement +"I cannot seem to buy something online with my card? the payment comes back, what's going on?" +"My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?" +can I use it all over the world? +Why didn't the money I transferred into my account get added to my balance? +How do I top up with cash? +I'm still waiting for my card. +I have a new card and need to activate it +My refund isn't going fast enough. +Why was I charged a fee for withdrawing money off my card? +Where is the money I put in the bank? +What happened to my Top-Up? It's not reflected. +I'd prefer to use my American Express when putting funds into my account. +I bought an item at the wrong exchange rate. +How do I top up using my card? +Can you change my currency to EUR? +I was the victim of someone stealing my wallet. My card is being used and it isn't me. What should I do? +Do you only use Visa or do you have Mastercard too? +on my statement there is a payment that I don't recognise +What amount can I top-up? +"Hi , I just came to know I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow." +"I tried topping off my account with a card, but the money is not in my account despite the charge going through" +I need Australian dollars instead of UK currency. +Am I limited to what ATM I can use my card? +"Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?!" +Can you tell me where to find top up by cash deposit? +It seems like my card payment didn't work. +I heard you have virtual cards. How do I get one? +"my card payment has been declined, do you know why?" +"My top-up hasn't gone through, what happened?" +Can I request a refund +My first choice would be Mastercard. +"Hello, I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this? Is there any way to have the fraudulent payment credited back onto my card?" +"I bought something in another currency, but the exchange rate was incorrect." +why cant you just refund me instead of a merchant +is there a limit on top ups +Why can't I see my top up? +"Please help, the atm swallowed my card, what do I do?" +My card appears to have never arrived? +"I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?" +"I'm pretty frustrated about a pound charge that keeps showing up in my account statement. It's listed in the app as ""pending"", it never changes, and now I'm thinking someone's hacked my account!" +Can you tell me more about limits to disposable virtual cards? +When will my returned transaction show up on my account? +My PIN isn't working. +I haven't received my virtual card yet!! +I finally got my card. Now I want to link it. Is that something you have to do or can I do that? +What steps are taken to transfer money into my account? +I happened to forget my passcode +the money i transferred didnt arrive +Fix my top up +can my husband open an account and transfer money +Do you accept any card and currency? +How can I obtain a virtual card? +"Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it." +My top up isnt working +how do i dispute a payment I didnt make +How long does it take for a purchase to go from pending to authorised? +I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked. Should this not be faster than this? +How long does it take for a transfer to finish pending? +What is the maximum top up? +Tell me how to verify a top up. +I can not find my refund. +What steps should I take before my card expires? +I transfered my balance a while back. Why doesn't my account reflect this? +"i tried using a virtual card for a hotel but it didn't work, why not" +"My salary is in GBP, do I need to exchange it before putting it into my account?" +The exchange rate was incorrect for this item I bought. +Why couldn't I transfer funds to my beneficiary? +Duplicate transactions appear on my account +How do I get selected for a visa card? +My exchange rate was wrong for an Item I bought! +Help please! My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account? +can you share card tracking number? +"I can't get my card out of the ATM, what should I do now?" +"I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this" +I transferred some money but it is not here yet +The payment for the card did not go through +My account shows a direct debit charge that I have never seen before +What should I do if my passcode won't work? +What do I do when I get close to the expiration date of my card? +It appears my top-ups have been canceled. +I moved and need to change my address. +How much does it cost to us US cards? +My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money? +What do I do to activate? +Can I use my account even though the identity verification has not passed yet? +how can i exchange currencies +"I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it." +What is the max amount of top-ups? +What do I do to unblock my PIN? +Why hasn't my refund been appiled to my account? +Why was I charged for withdrawing cash? +How long will it take to transfer something from China? +A seller is stating that they haven't received money yet when the money has already deducted from my account. +My app statement shows I took out cash from an ATM but I did not. What can I do? +Why am I not able to withdraw cash from this ATM? +How can I activate my new card? +Will you charge me for exchanging foreign currencies? +"Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise." +Can I activate my card? +"I received a fee for obtaining cash, is this correct?" +Please help me cancel a transaction. +how much do you charge to top up US cards? +What is the fee for accepting money from a foreign country? +"I think my pin has been compromised, what do I do?" +what is this extra charge for a withdrawal? +Can you do exchanges of EUR? +I believe my top up did not work. +Why was I charged a random fee for a transfer I made? +I am unable to get cash from the ATM +My identity verification isn't working +When will my deposit from this morning show up? +What do I do if I can't access my passcode? +I topped up my card but the app rejected it. +How can I get a refund for an item I purchased but has not yet arrived? +Help me verify the card used on a top-up. +Can topping up be automatic? +I need help- I got mugged yesterday and they took everything so I can't use the app. +Why is there a pending time on my transfer? +What type of card can I get? +Do you process SWIFT transfers? +Is my card accepted anywhere? +Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about. +How do I get a spare card? +How do I get money from friends? +This disposable virtual card is not working. +I would like to transfer money from my checking account to my savings account. +"I sent money to someone but they haven't gotten it, what's going on?" +Would I have to pay anything if I need an additional card? +what is this fee for transfering +There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account. +How do I find the top-up verification code? +Why is top up not working for my apple pay app +Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about. +I need to get hold of a physical card? +I think the bank made a mistake on the exchange rates +How many ATMs will take this card? +"Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?" +"I need to top up, can I use google pay?" +i disagree with a charge +"Hello, In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?" +My credit card got declined for top up! What's going on? Can you check on why it didn't go through? +I would like to cancel my previous purchase. +there were two of the same charge to my account +I think my account has been hacked there are charges on there I don't recognize. +Is it possible to top-up automatically? +Would you be so kind as to activate my card? Thanks +Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge? +Why do you need so much id info from me? +The exchange rate is incorrect for something I bought +Why haven't I been given a virtual card yet? +Please tell me what the exchange fee is. +My credit card did not go through. Can you see if it has insufficient funds? +How do I track the card you sent me? +I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet? +How long does a transfer take? +"I got less than what i asked for in the ATM, why?" +How can I exchange GBP for AUD? +What was I charged a fee for card payment? +Why is my card not working anymore? +"I'm supposed to be getting a refund but it hasn't shown up, now what?" +help me find where this money came from +I believe that my transfer hasn't gone through. +How limited is a virtual card? +"I heard you have an auto-top up option, where do I find that?" +I tried to top-up but it got denied. +I have a fee showing from last time I used my card. +Why has my withdrawal not posted? +There was a problem with the exchange rate on a purchase. +Do the disposable cards have any restrictions? +Are bank transfers immediate? +I sent some money but the intended recipient says it hasn't arrived +How do I get refills to my card when I'm traveling? +I don't think my transfer wen through. Why? +What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through. +Why do you need me to do an identity check? +Why was my new card declined? +What ATM accepts Mastercard? +I was only given $20 when I tried to get $100 +My card is about to expire. How do I get a new card? +"I don't understand what a disposable virtual card is, can you help?" +I do not know where the transaction is. +Why did my payment get declined? +What method do you use for the exchange rate? +How long does it take for deliver to the US? +When do i get charged a fee for using the card? +What is the most efficient way to activate my new card? +I got some cash but it wasn't the right amount. +Which flat currencies do you support for holding and exchange? +Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet. +top up cancellation +How much do I need to pay for a transfer? +What do I do to verify a top-up? +What is the timeframe for a transfer in Europe? +What is the function of the disposable cards? +When I purchased a product in another country the currency exchange was incorrect. +Why is my transfer pending when I already made it? +Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet. +Please show me how my friend can send me money. +Why is there a $1 charge on my statement? +Which countries do you work with? +When will my virtual card arrive? +I didn't withdraw the amount of cash that is showing up in the app. +How do I get started when I get my card? +What is the process for unlocking the pin? +What countries are you issuing cards for? +It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct. +The exchange rate was not correct for the item I bought. +I was charged for the same thing twice +"I need multiple cards per day, and they all have to be disposable." +I'm still awaiting for the completion of the transaction. +What is the highest amount of top ups I'm allowed? +how do i cancel my account +Can you tell me how I go about activating a new card? +My source of funds need verification. +who charged my card +Why was I not able to complete my transfer? +What currencies are approved to add money? +i would like to top up with check +I have an American Express that I'd like to add money to my account with. +Is there a top up fee? +Is there a reason my top-up has been cancelled? +"I have an unknown debit charge in my statement, why?" +Is there a reason my refund isn't showing on my statement? +I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?! +My wallet doesn't show my recent top up. +Do you ship your cards anywhere? +Can friends send me money? +The top up failed +"i made a payment with my card and was charged a fee, why would you do that" +I want to know your exchange rates. +How do I check security settings using the app? +I was attempting to top up with my card but the money has vanished! +What's the card you sent me's tracking number? +Cash withdrawal was incorrect at ATM. +Can you tell me where I can withdraw money? +Where can I get a physical card? +Can I start an account for my kids? +My top up is pending still +"I need to transfer some money, can I use my credit card?" +"I would like to give another card to my daughter, how can I proceed?" +What is your refund policy for products I have purchased? +is a transfer to a beneficiary allowed? +"I made a mistake of transferring, can I cancel my previous transfer?" +"So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?" +The top-up I ordered didn't process. +What was the issue with my topping up? +why did i only get 20.00 +Why is there a 1 euro fee on my statement? +where can I change my address? +"I need to top up, but I have to use an international card. Is there a cost for that?" +Do you deal with EUR? +I've been waiting for a refund where is it? +How do I use the app to exchange currencies? +The exchange rate used on your app is really bad. I'm considering closing my account because of it. +"The ATM will not let me get cash, WHY?" +Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on? +I have left my card at my parents house. Can you send me a spare one please to use in the meantime? +I was unable to transfer to another account. +Can I exchange currency for different types? +Can I change my PIN on holiday? +I got a fee when paying with my card +How is my money transferred to the account +Why did my top-up not go through? +Can I wait for you to send me a new card when mine's about to expire? +Who gets support? +Do you charge anything for topping up? +how to exchange currencies +how many days processing new card? +In which countries does your app work +I am interested in a Visa or Mastercard. Do you offer them? +Why is there a fee when I thought there would be no fees? +How many disposable cards can I make in a day? +Is there a charge for SEPA transfers? +What do I do if my phone is stolen? +Please let me know what currency I can use to top up my account? +Is there a way I can get my card expedited? +Who do I contact if there is a direct debit that I did not create. +I cannot see a refund in my account +you got the exchange rate wrong for my cash withdrawal +Why is the exchange rate different on my recent purchase? +I paid with card and I was charged a fee +want a new card what are the fees +"Hello. I ran into a problem with a transfer this morning. I was trying to send money to some friends but when I tried to send it, the transfer failed. I don't know what is causing the transfer to be rejected. Please let me know what is causing the problem. Thanks." +I have an outgoing transfer +When can I expect the transfer to be complete? +Can i top up by card? +Would I be able to use SWIFT transfers? +Will I be sent a new card before mine expires? +"Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?" +Why am I not able to get cash from the ATM? +Why am I being charged for transfers? Are they not free? +I tried to get funds in hard cash but it was rejected! +The app is not able to realize that it is me. +I need a refund for something I bought. +Why is my payment in pending status? +My card is stuck in the ATM? +Do you take checks? +Why was the exchange rate so wrong when I bought something! +"I want to reactivate my card, I thought I had lost it but found it again this morning." +"I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?" +Is there a fee for physical cards? +"I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card." +what are the exchange rates for foreign currency ATMs +Why are my purchases from this morning still pending? +How long does it take for money to transfer? I sent some to a friend and it hasn't gone through yet. +When can I expect my card? +can i go into my app to find my pin +Can I get information on topping up? +I did a payment but the app cancelled it. +Is there a way I can get a Visa card? +I wasn't charged the correct exchange rate for an item I purchased. +What US cards do you accept? I only have 1 other. +Do I get charged if I am receiving money? +"I am using the app, and I see cash withdrawals that I did not authorize." +How long does it typically take for a pending ATM withdrawal to clear? +My card was stolen +Tell me more about getting a virtual disposable card. +I would like to link my card to my account. +Can you deliver the PIN separately? +Is there a daily auto top-up limit? +Are there restrictions on new cards in China? +I have made several unsuccessful attempts to make a transfer. I'm getting frustrated at getting error messages and it not going through. +How can I cancel a transaction to a wrong account? +"I got double charged from something, what can I do?" +Someone else used my card to withdraw cash from an ATM +Why did I get a different card then requested? +I lost the code and can not get into the app. Help! +Can i use this card at any store? +My disposable virtual card isn't working. +Can you give me info about what to do when my card expires? +I swear that there are 2 payments on the app that I didn't make. Could my card me stolen? Please advise what I should do. +I already got my item but just got my money back +Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one. +I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow. +Can I use a transfer to receive my transfer? +My account says I have a pending transfer. +Why didn't I receive the right amount of cash? +"There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?" +Can my teenager have an account? +Can you please explain how to transfer money using the bank transfer process? +Do you limit my top-offs? +"I need to transfer money into my account, HOW?" +I just got my card. It's not linked yet--how do I do that? +The app can't verify my information for identity proofing purposes. +"I got my American Express in Apple Pay, why is top up not working on my device?" +"I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque." +what cards and currencies are accepted? +After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem. +I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that? +Do you accept Visa or Mastercard? +What does it mean if it says that my payment is pending? +Could I get a mastercard if that's reasonable? +Is there a limit on how many times I can use a disposable card? +Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this? +I want to close my account due to poor customer service. +What is the estimated wait time for transfers from the US? +Is it possible to get a second card for my daughter? +I do not recognize a direct debit payment that I see on my app +I got a declining message during a transfer? please tell me why +"I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?" +What is the length of time for money to reach the account? +"HELP! I tried to get cash and it gave me some, but not the right amount!" +How does a bank transfer for topping my account work? +Yesterday my phone was stolen from me :( What do i need to do about it? +where is my money from this morning +Can I get a Visa card? +My money didnt go through after I transferred. +"A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?" +When are you going to activate my card? +Why is it failing to top-up? +think someone is using my card with permission +"Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided." +i didnt put that money in my account +"I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account." +I've already sent the money out and still have not received money in my account. +Are EUR exchanges acceptable? +The passcode isn't working for me. +How long does it take transfers from Europe to complete? +There is a cash withdrawal on my statement that I did not make +help my money isnt showing up +I'm not sure where my phone is. Can someone else use the app? +I need to make multiple disposable cards in a day. +Can you explain why my Google Pay Top isn't working? +There should be a cash withdrawal that I haven't seen yet. +Where do I go for a refund? +Why is there a fee on a card payment? +"Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise." +How do I top up by card? +"My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?" +How can I tell where the money came from? +I can't figure out why a transfer is still pending? +From what countries can I use an account? +What should I do if I lost my phone? +wheres my pin +What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money! +Are you located in other countries? +What's taking my top-up so long? +The exchange rate for my electronic payment is incorrect. +There has been a red flag on my top up. +"Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?" +When will my transfer process? +"I've been to several different countries, can I exchange the cash with a discount for a large transaction?" +Why is this fee being charged to me after using my card? +How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately? +What happened to my top-up? It was all done and now it's gone! Are you having problems with your system? +Where can I check to see where the money in my account came from? +What documentation is needed for the identity check? +"I tried to top off using the card, but the money just disappeared?" +What should I do if my card doesn't work? +Do you charge extra for duplicate cards? +Why do we need to verify a top-up card? +Can I have a spare card for this account please? +I'm worried my card might be lost in the mail? How long does it usually take to arrive? +"On a card top-up, where can I verify?" +Why is the cash withdraw I made shown as pending? +There is no way for me to prove my identity. +"When I got cash, my exchange rate was off." +I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent. +My top up is incomplete. +I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why? +How are foreign exchange rates determined? +My card is stolen. Help! +I forgot my password to get into the app! +Someone might be using my card that is not me. +"I see in the app some cash was withdrawn, but it's not mine." +How do I find the refund on my statement? +Why is there an extra charge of 1 dollar on my statement? +What was the extra charge for withdrawing money? +Why do you need so much information about my identity? +Will any ATM's decline my card? +I purchased an item and the exchange rate was wrong +How often can I top up my account? +How do I know where I can use my card? +Why does it matter that I prove my identity? +Do all businesses take this card? +I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that! +what happened to the money after i put in the wrong info and it got declined +Can you please tell me why I cant get money from the ATM? +"So, the card PIN?" +Could you tell me about the restrictions that are on the disposable cards? +How do I get a PIN? +"Please help me in this, as i was unable to make any payment by my new card, it was getting declined repeatedly. I am not very happy with this incident." +How long should I wait for the card to arrive? +I have one other credit card from the US. Do you take it? +My contactless stopped working today no matter where I try to use it. How do I get it to start working again? +"Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened" +the exchange rate on my payment was wrong +I am having problems with my physical card. +Could you explain your rules for ATM fees? +"I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done" +I transferred money from one account to another account and I charged a fee for it. Why is that? +I am seeing in the App a diret debit that its not mine +I need to order a new card as my old one will expire soon. Can you tell me how to order a new one? +Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now? +what currencies can i exchange between on your app? +" +I put the wrong pin too many times and now it is blocked. Can you help me unblock it?" +Why can't I use a disposable card? +Why is it taking so long to update my balance transfer? +What is the highest amount I can top-up? +What age do you have to be? +How do I exchange AUD for GBP? +Do I get a mastercard and visa? +"I want to top up by transfering accounts, What do I do?" +When will my money be in my account? +" +How do I unblock my PIN?" +When will my top-up be completed? +"I didn't mean to do the transfer, is there any way to cancel it?" +"i need help, i lost my card" +I didn't know I was going to get charged to use my card. +Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee? +Are there any charges for topping up my card? +I haven't been able to complete any transactions on my card today. Do you know what's wrong? +"I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?" +is there a way to do automatic top up +Why is there a payment I didn't do? +I have multiple of the same transaction +How can I fix this? There is a double charge on my account. +Why have I been charged for pulling cash out of my own account? +Do I need to convert my currency from GBP before transferring? +The currency exchange for my purchase in foreign currency is incorrect. +I have exceeded all my PIN tries +Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time. +Can I get money out of any machine? +Can you tell me why I was charged extra when I withdrew money? +Is there a limit to a disposable virtual card? +i do not know what this charge is for +What happens when I am charged twice? +Your exchange rates are coming from where? +Will this card work all over the world? +"Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn." +My card no longer works. +What about a auto top-up? +May I transfer a cheque into my account? +Where is my last money transaction +I tried withdrawing money in another country and the exchange rate was wrong. +What cards and currencies can I use to top up my account? +My card won't work right now. +My card is needed soon +My payment was cancelled +"I was trying to use contactless earlier, but it didn't work." +Can I get the Mastercard? +How can it be that my Card is not functioning anymore? +Why can I not take out cash? +"I want to transfer money to a beneficiary, but I couldn't." +Does it cost me anything to top up my account via bank transfer? +What is the wait time until money reaches my account? +The exchange rate that was applied for an international purchase was wrong. +"You will hear back from us about your verification results in 10 minutes to a one hour timeframe. If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable. You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account." +I want to use a cheque to pay. +How can I change my name in my profile? +What is the number of transactions I get with a disposable card? +I added funds to my account but the app didn't process it. +"What, if any, is the limit for auto top-up?" +I want to auto top-up. +How do i request more physical cards? +"What currencies can I not hold many in, if so what are they?" +Is there any way i get a disposable virtual card as well? +The app does not recognize who I am. +Tell me what ATMs take this card. +A withdrawal is showing that I don't recognize +When will I receive the cash payment from the check I deposited? +where is my unknown payment from? +Where are you present globally? +The funds I transferred are not in my account +How can I set up Google Pay on my device? +How do I transfer funds directly from my credit card? +What reasons would a topup fail? +I can't find the PIN. +Why am I unable to verify my id? +my atm transaction was wrong +How long does it take to verify a person's identity? +Whats the limit on my top up +How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer. +How can I prove who I am? +I was charged and shouldn't have been charged when using my card! +"Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?" +I have a card payment that I don't recognize. What should I do? +Which US cards have top up charges? +can I choose delivery times to suite me? +Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it? +I wasn't allowed to transfer to my account +unhappy with service need to delete account +I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service +My account isn't showing the refund +What's the procedure for canceling a purchase? +"Why is my transfer appearing as ""pending""?" +How to unblock my PIN? +I have a fee listed for a transfer. +When can I expect a transfer from Europe to go through? +"Hey, I have my card, how do I get it to show in the app?" +Where do I go to order my card? +I was issued a card about a week ago. why hasn't it come in yet? +What countries are you available in? +How long does it take for a transfer to reach my account? +Tell me why there is a fee for a card payment. +"I received my new card and tried using it today, just to have it show declined over and over again. Why is this happening?" +i need to top up by card. +I see a direct debit transaction in my app that I didn't make. +why wont my american express work to add money +which identity details are required +What kind of cards an currency do you support? +What is the max I can top up? +I can't find my code +can other people use the app to add money to my account +Which atms allow me to change my pin? +"My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?" +"I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?" +Can you activate my card pls +I topped off my card is that something you will charge me for? +I need a disposable virtual card. +Are there any top-up limits that I must follow? +I'm expecting a refund but it's no where to be seen +What to do if my card has been used without my permission? +"I did a bank transfer to top up, but the money is not available." +How long is a transfer in the pending status? +Can exchanged be made to EUR? +Can you tell me the status of my new card? +I want to get my hands on one of those virtual cards! +Is there a fee to make a transfer? +I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved. +There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit. +What is the current exchange rate? +Can I get an auto Top-up? +I only have one other credit card from the US. Do you accept that? +"If I top up by card, what options do I have re: currency and card type?" +"I need to change my name, since i just got married" +In what way can I change my PIN and where do I need to be? +My transfer to an account failed. +"My card is stuck in an ATM machine, how do I get it back quickly?" +Why would the app deny my top-up? +What should I do if I want to get another card for someone in my family? +Am I able to do top-ups with Google Pay? +How do I access the option to top up? +Why is there a direct debit fee in the App when I didn't do it? +Which currencies can I use to add money? +I don't know what this Direct Debit payment is. +I can't find how to top up my account with a check. Where is that? +What are the top up charges for all US cards? +Will my transfer be done soon? +How much extra will I be charged for exchanging foreign currency? +"Now that I have my card, how do I connect it to the app?" +What reasons could cause my top up to be reverted +How long should it take for a transfer to go through? I have been waiting a while. +Someone might be using my card. What should I do? +I made a purchase earlier today but it is still listed as pending- when will it go through? +How do I get my cash withdrawal to show? +Is there a fee to top up a US card using a debit or credit card? +My statement is showing I was Charged a dollar and I am not sure why. +What is the maximum I can top up? +How do I link an existing card? +I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back? +What is the reason for my beneficiary to be disallowed? +What is the limit on Auto top? +Could you help my figure out the exchange fee? +What is the reason my payment was not accepted? +How much is it to receive money? +Is it possible to top up using a cheque? +"Can I add other people to my account, so they can top up?" +I have a new card. How do I activate it? +Which countries are represented? +I tried to deposit a cheque into my account and it is not letting me. +How do I add a new card? +Is it possible to give a second card from my account to my daughter? +Can I check to see where the funds came from? +My card activation attempt failed. +I would like to make sure it is delivered on a certain date. +My payment had a wrong exchange rate. +Do I need to go to an office to change my pin? +Why did you charge me extra when I withdrew cash? +What should I do if my smart phone is lost or stolen? +Where is the closest ATM to me? +Why isn't my balance updating after depositing cheques and cash. +Please help me regarding a direct debit in the app that I don't recognize. +"Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees." +I used my card top-up but all of the money is missing. +I need someone to assist me with explaining how much I can top-up. +WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!! +Do I have to go to the bank to change my PIN? +For some reason my card payment hasn't worked. what can I do to look into that? +I did a money transaction and dont have a receipt +I deposited money but my balance hasn't been updated yet. +I don't know what pending transaction means. +"Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money." +Will I have to wait much longer for my new card to arrive? +"Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account." +I am seeing and extra 1$ charged to my account and wanted to know about it. +Can I add money automatically to my account while traveling? +My top-up was just cancelled. +I still do not see the cash deposit in my account from last week. Why? +should i contact customer support if i can't edit details +Is EUR one of the currencies you deal with? +How long does a European transfer take? +Why am I getting a fee on a card payment? +Where is my recent refund in the my statement? +Who is giving me my money? +"When I look at my statement there is an extra fee, that is for what?" +What do I have to do to get my PIN unblocked? +I need to cancel a transfer +Can you explain to me why a cash withdrawal shows up as pending? +What happens if I deposit a cheque accidentally? +Why was I not able to get cash from the ATM? +I need my card right away. +I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not? +I'm not able to withdraw money from the ATM but I'm not sure why. +Why was my withdrawal requested cancelled by the ATM? +What do I need to do to correct this failed transfer? +"What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?" +"Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?" +I made a transfer into my account and now I need to cancel it +Is there such thing as an auto top-up option? +My recent transfer didn't go through - why not? +I do not recognise this card payment. +Where is my card PIN? +My google top-up pay is not going through +My card got stuck in an ATM. +What is the limits on the number of disposable cards I can have? +I bought an item then noticed the exchange rate was wrong. +What's going on with my card? I've tried multiple times and it never goes through. +I am still waiting for a transfer I did +"I've made a transfer, how long until the money reaches my account?" +A fee that shouldn't be there is there after using my card! +I need a single use card for shopping online +The app shows a withdrawal that I did not make or authorize. +The bank machine didn't give my card back how do I get a new one fast? +Why has my beneficiary been denied? +Why was there an extra charge because I used my card to pay? +When shipped to the US how long is delivery time? +Which countries are you available in? +Why was I not able to take cash from the ATM? +tell me why I was charged more with my card? +Please give me a Mastercard instead. +I need help from someone in your department with finding my nearest ATM. +what are the steps to activate my card? +Who can request disposable cards? +I've been trying to do a transfer multiple times and have failed? Is the system down? +The activation process for my card isn't working. +Why is there some cash that I did not deposit in my account? +I need to modify my details. +When will I be able to see my refund? +Why was I charged for getting cash? +I don't recognize a charge on my statement. +"I may need to exchange my USD for GBP, can your app do that?" +How long does transfers take? +Can I use any card and currency? +Can I go ahead and use my account even though my identify hasn't been verified yet? +Is there a charge for getting my money? +"I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do. Can you please help figure this out?" +My card payment had the wrong exchange rate +Could you tell me why my cash withdrawal was declined? +how to get a new card in china +How can I top up my account and which currency can I use? +"I must quickly transfer something from China, and I need to know how long it will take." +Are there fees for using an international card to top up? +Your foreign exchange rate is wrong. +What does the bank charge for lost or stolen card replacements? +What is this random charge of one pound doing on my account? +Why is my card payment still pending? +How can I transfer money between accounts? +"I've obtained the card, how do I enable it on the app?" +"I just got my new card, how do I activate it?" +What if my top up doesn't go through? +"When exchanging, how much are the rates?" +I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it. +Where can I locate my card PIN? +"i need a refund from you because the merchant is refusing, can you do that?" +What kind of security protects my money? +Is it possible to get a Visa and Mastercard from you? +What form of payments can I use for topping up? +I did not get the cash that is showing up in my app. +I am worried about fees for top up cards? +The card payment I made didn't work. +Please tell me why I am having problems transferring to a beneficiary. +I did a transfer but its still pending +I was given less cash then I wanted. +I got charged a fee for transferring money. +"I just tried to top-up and now I'm getting an additional verification message, why?" +There are duplicate transactions on my account +Is my top up not working? +Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. +What should I do? My card has been stolen! +I can't see my top up in my wallet! +Do you charge extra for topping up with a debit or credit card? +"I'm locked out of my account as I can't remember my code, what do I do now?" +Why am I having trouble withdrawing cash? +I sent a payment but now it's not showing up. +How do I locate my PIN now that I have my card? +use my credit to add money +I attempted to enter my pin to many times. +I tried to used my card in a shop and the transaction was declined. +What does it mean if my top-up has not gone through? +What currencies do you offer? +I could not transfer to a beneficiary +Where do i go to receive a virtual card +How many top-ups can be approved? +"I am dissatisfied, I would like to close my account." +I need mastercard as well as visa +What is the exchange looking like? +"Is something wrong with my account, my balance didn't change after I transferred some money" +I don't have my card after 1 week. What are my next steps? +"Since I need to exchange currencies frequently, would you be able to offer me a discount?" +How many purchases can I make with one disposable card? +do you accept from usa credit card? +When will I recieve my new card? +"My card has an expiration date, will you send a new one automatically?" +How many days until my US transfer arrives? +Why am I being charged a fee on a card payment? +What is the time period for money to be transferred? +"I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?" +Why do I need to verify a top-up? +Estimated time arrival for transfers? +Why has my top-up been returned to my account? +They said I would get a refund but I don't see it on my statement. +Why is it important to verify my identity? +"The expiration date on my card is very soon, and I need to get a new one. What are the price and delivery options for my replacement card?" +What foreign exchange rate will I get on weekdays and on the weekends? +I went to top up my card and it was cancelled. +why is there a fee for a payment on my card? +What if I don't want to disclose all of my identity details? +Is there an extra fee for using an ATM? +Do I get an actual card? +I am missing my refund. +Why do i have an extra fee on my statement? +I would like to exchange currencies on the app. How do I do this? +How can you assist on verifying my identity? +Could you please tell me how to activate my new card? +My product hasn't arrived even though I ordered it a while ago. I want a refund! +Why was I charged for cash withdrawal? +The app is showing a direct debit payment that I never made +My disposable virtual card won't work. +Can you please explain to me why there is an extra €1 fee in my statement? +I bought an item and the exchange rate was wrong. +Tell me why my transfer was declined. +Help me. The passcode doesn't work. +How long will the transfer take? +I think my top up has been reverted +"My card has been stolen. I reported it with the police, but I need to report it with you as well." +What are the various currencies and cards that you offer support for? +how long will my cash withdrawal be pending for? +How much will it cost me for a SEPA transfer? +Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks. +Do exchanges cost more? +What do I need to do to transfer money with my credit card? +Seems like my top-up has not gone through +"Hello, I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system." +I have a payment in my statement that is off +What can I do about a direct debit transaction on my card that I didn't make? +Talk me through modifying my details. +I'm dissatisfied with the service and would like to terminate the account. +Can I get an account for my daughter? +What is the maximum for auto top-up? +How can I change currency type? +I need my card activated. +How long does it take for my id to verify? +Where do I find my card PIN? +There is a payment showing as pending and hasn't posted for a few days. When will it post? +Can I track the card you sent to me? +What is the extra fee on my statement? +Can you tell me if there are limits to disposable virtual cards? +Please help me unblock my pin which I put the wrong one too many times. +What are the steps I need to take to cancel a transaction? +"I'm looking at my statement, and my refund is not on there." +My wallet is empty even though I topped it up an hour ago. +I don't know where my phone is. +I want to do a cash deposit to top up. How do I do this? +Please delete my account now. +"If I ordered my new card last week, how much longer should I wait to receive it?" +What ATMs will allow me to change my PIN? +How do I change to AUD from GBP? +It seems I need to get information on limits for top-ups. +What currencies do you accept to add money? +Hey I thought transfers were free. Why are you charging me? +"Hello, I see that I have been charged an extra $1 on my app. Could you please provide me with a reason for this charge?" +The card can be used at which ATMs? +The exchange rate on my payment doesn't look right +Is there a reason my payment is still pending? +Why is the fee for taking money out so high? I feel I was overcharged and I would have never used this ATM if I would have known ahead of time. +The app isn't showing my transactions +I was only given $20 after trying to withdraw $100 +Why can't my transfer complete? +What currencies can be exchanged in the app? +How much does it cost to top up a US-issued card? +The app failed to verify my id. +Will my money be of equal value when I travel abroad? +Why was I charged a fee for my card payment? +Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today. +Could you please freeze my card immediately? +Does it cost anything to do currency exchanges? +I got less cash because of the exchange rate. +How old do my kids need to be to open an account? +What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this. +Can I pay for my gas using my Apple watch? +Transfer declined. +I returned something to a store but can't see my refund. +How many top-ups can I use? +There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore? +Can I top up my card with other cards? +Is there any age limit? +Why does my transfer keep failing? I've tried 5 times and they all failed. +How long does it take for a bank transfer to show on my balance? +I tried to get cash but it was declined! +My top-up seems to be pending for a long time? +How much would it cost me if I transfer? +Why do you guys need to verify my identity? +"I recently purchased something, and the exchange rate was wrong." +At which locations can I order a card? +What can I use to receive my salary? +What do I do if I cannot access the app? +My app shows a payment I didn't make +When will the money from my bank transfer be available? +What ATM machines allow this card? +my card was frozen due to putting in the wrong pin too much. how many tries do i have +I found a direct debit I would like to dispute +Do you have a list of the cards and currencies supported? +Do I receive the physical card for free +Why was I charged extra on my app? +is there a limit to top up +What does it mean when it says I have a payment pending? +Can both Visa and Mastercard be chosen? +I think there's been an unauthorized cash withdrawal from my account. +I would like to know what your exchange rates are. +"My card got trapped inside an ATM, what should I do?" +"How do I activate my card, so that I can start using it?" +I want to see what this fee is on my card payment. +"I think my card is broken or something. I tried using it and it wouldn't go through, please help." +What forms of ID should I use for verification? +"I'd like to get a Visa card, please." +My card was stolen and used to make several purchases. Please freeze my card so no one can use it. +i transfered and yet it is still pending +What do you require to verify someone's identity? +Why is my contactless not working? +"I tried to make a top-up and it was canceled, why is that?" +The correct exchange rate wasn't given to me for an item I purchased. +Can I receive payments in another currency? +How long will a transaction to a friend take? +Why is my transfer still pending after all this time? +How is the PIN delivered? +Why am I being charged to transfer funds? +Can you tell me what cards and currencies you support? +How do I know what the exchange rate will be when I make an exchange. +Why is my cash still pending that I put in ATM? +I am very dissatisfied with the services that you are providing. I want to cancel my account. +How do I use my card if I lost my phone? +show me how to top up +Why was a fee added to my bill when I used my card? +I don't recognize what this payment on my statement would be for. +"I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away." +"Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?" +"In the app, I see a withdrawal I didn't make." +I'm interested in what your exchange rates are based on. +Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening? +Why is my withdrawl to cash still pending? +I want to op up my account by using bank transfer. How do I go about it? +"I just pulled money out of the ATM and was charged a fee, WHy?" +"If I need delivery on a certain day, is that something that could be accommodated?" +I want to cancel a transaction from this morning. +Is there a fee for topping up a card? +"It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time." +I sent money to a person and they haven't received the payment yet. +How come I can't find my payment? +There are transactions that I don't recognize. What do I do if I think someone is using my card? +Where do I find the auto top- up? +Can you explain to me why a top up would be reverted? +When will I receive a transfer from europe? +What do I need to do to exchange my money? +Do you need to know my first and last name? +Can I use Apple Pay to top-up? +What caused my transfer to fail? +"Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!" +"Disaster, I've totally forgotten my passcode, can you help me?" +How do I receive a card? +Please help me delete this account. +Please inform me how to get a new card as mine is about to expire. +Do I have to change my PIN at a bank? +How do I find the PIN? +Why is there a fee for getting cash? +"I need to order a new virtual card, how do I do that?" +How high is the exchange fee? +Can it add money every so often automatically while I travel? +Help! My card is stolen. +Can you tell me the limit for top ups? +"I would like to exchange currencies, how do I go upon it?" +What are my limits on disposable cards? +"Hello. I bought an item a while ago, and have since requested a refund. However, upon checking my online statements, it seems that I haven't been issued a refund yet. How can this be remedied?" +Why was my top-up rejected? +What does the decline message mean +I made a cash withdrawal and it is still listed as a pending transaction. +I would like to know the countries you are offer services in? +Tell me what ATMs use this card. +I noticed that my card was charged more than once for one thing. +I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives +There is a payment made with my card that I don't recognize at all. +My new card came in. How do I activate? +explain the virtual card +"There are incorrect charges on my account, there was a WD that was made by someone else. I still have my card though." +"I logged in wrong and am blocked, how do I log in?" +What is your opinion on the exchange rate? +Is it on purpose that my payment has been returned to my account? +"Everything seems fine with my account, so why did it decline my payment?" +Why am I being charged again? +Can I get a physical card +Can I reset the passcode? +Can you tell me what this fee is on my statement? +Why has my account balance not changed after depositing a cheque? +Why was an extra charge added when I used my card? +There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back. +Where is the card I ordered 2 weeks ago? +When will I get my new card? +Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message. +What ATMs can I use this card? +I inadvertently completed a transaction on a wrong account. +Are there going to be fees from adding money with an international card? +How can I get my money back for a payment i didnt make +Are EUR exchanges allowed? +What source do my fund come from? +"I deposited money in the form of a cheque, but my balance has not increased." +Why is it I am charged an extra fee when I use the ATM? +"I don't recognize this payment on my app, I am sure I didn't spend any money there." +How do I get my card back after the ATM swallowed it. +When I got cash I believe that the exchange rate was wrong +Do I need to do anything? My phone was stolen yesterday. +Can I update my details? +Why was I charged when taking out money? +"I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction." +"My son has just turned 13, is he old enough for an account?" +Why do I get declined when I try to withdraw cash? +"In the app, how can I make it show the new card that arrived?" +Money that I have transferred hasn't arrived yet +What are the disposable card limits? +What is the minimum age required to open an account with your service? +Google play top up help? +What if my top up is reverted? +Where is a Mastercard ATM? +A debit came through that I need to dispute. +Help! I made a transfer in error and need to cancel it before it's complete! +Do I need to do something to get a new card once it expires? +There's a $200 withdrawal on my statement that seems fishy to me. +Why was a payment I made reverted? +There is a payment I don't recognise! +What is the maximum times I can auto top-up? +After purchasing an item I noticed the exchange rate was incorrect. +"When is my balance going to update, I just transferred some money" +"My PIN is locked, how do I unlock it?" +If I am running low on credit can I auto top up? +What is the maximum for top-ups? +How do I link the new card? +Can I add a card that I just found (again) to the app? +I am having trouble with the app recognizing me. +Where can I get a new passcode? +"For some reason, the money I added was returned." +Is there a fee to order a physical card? +Where do I activate my card? +"My card payment reverted back, I think." +We want to start a college fund for my daughter. +Should i uninstall the app before i try it again? +How long will my ATM withdrawal be pending? +Why did using an ATM cause me to be charged an additional fee? +I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended. +Are all fiat currencies supported? +My card was refused +"My American express works with my apple pay, why is top up not working?" +"Card payment is still pending, why is that the case?" +My card is missing. +I made a mistake this morning when I did a transfer. How do I reverse it? +"My phone was stolen, what can I do?" +I am having trouble to verify my identity +"My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card." +"It says that my payment is pending, what does that mean?" +I need to terminate my account. +I found the exchange rate for my cash withdrawal is wrong +"I have received my American express in apple play, looks like top up has an issue, please help?" +Do you think you're asking for too much information about me? +I don't think I should have been charged a fee to use my card. +When can I expect my refund? +I didn't know there was a charge for tranferring. What is the charge? +Can I get a new card with new expiration date in China? +My funds must be verified +What are the reasons a beneficiary would be denied? +How long does it take for pending transfer transactions to post? +I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away. +Why hasn't my transfer from Europe gone through? +"Since I got married, I need to change my name." +Will the PIN come separately? +Do you know the reason why my card payment was declined? +Do you have a list of businesses that accept this card? +There's an error in regards to the exchange rate for an item I bought. +"I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?" +"I travel a lot, can I get a bulk currency exchange discount?" +Is it possible to exchange currencies on the app? +An item I bought had the wrong exchange rate applied. +"If I were to do a transfer, what is the rate for that?" +"Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?" +Please help! I need a refund on a transaction on something I bought and I need the refund right away! +When do I set up my card PIN? +"Someone has stolen my phone, what should I do?" +Why is there a verification to identity +"I don't think the transaction has gone through, so can I cancel a transfer?" +I would like a card please. +Are their certain cash machines where I can change my pin? +The exchange rate you are using is really bad.This can't be the official interbank exchange rate. +Why would I need a disposable card? +Can I top-up by cheque? +What should I do if my card is stolen? +I must verify the source of my funds +What are the auto top-up policies? +Is USD free to top up with a US card? +There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there. +I made a deposit but it is not showing up in my balance. +"I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it." +Whats types of currency can I exchange? +Is there a limit on auto top-up? +What do I need to know about topping up? +Does this program take SWIFT transfers? +"One of my card payments, I don't recognise the name of the merchant." +Can you tell me why the card payment came back? +Why was the wrong rate applied when I bought something in a different currency? +What is the process for getting an actual physical card? +I bought something abroad and the exchange rate applied is wrong +Why can't I make multiple payments with my virtual card? +I think when I withdrew money when out of country the exchange rate was wrong. +I need a transaction reversed from my account. +totally unacceptable. I'm stranded with no cash because the ATM wouldn't give me any money! +"My PIN is not working, can you help?" +"i have tried everything to complete a transfer but can't, what should i do next" +I tried to use the ATM with foreign currency. The conversion rate applied was wrong. +My account says I have money but I withdrew it in cash. +How are top-ups verified? +Am I allowed to transfer money to a beneficiary? +"The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked." +"Just received my replacement card, what steps do i need to take to activate it?" +I've made a bank transfer but the money doesn't seem to be in my account. +What's the foreign exchange rate I will receive? +"Cash withdrawal has been pending, why is it so?" +There's a payment with my card that I definitely didn't create. I don't know anyone by that name. +I made a deposit in the ATM and it has not cleared +My cash withdrawal was not entirely complete +Where do I go to activate my card? +I used my card and there was a fee +"I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?" +How do I top-up my card with a cheque? +I want to cancel a transaction. +Can I see where my funds come from? +Who do I talk to for transactions debited twice? +How are the exchange rates for transfers calculated? +You charged me more than once for the same transaction! +Help. My card is broken. +Can third party fees affect a transfer? +What is the extra €1 on my statement for? +Can you help me with proving my identity? +Can I choose whether I receive a Visa or a Mastercard card? +How old do you need to be to have an account? +My payment is in the app but hasn't gone through yet +What are the additional charges for a SWIFT transfer? +why isn't my top-up going through? +"I had a cheque deposited, but I don't see my money yet?" +"I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?" +I need to verify my identity. How do I do that? +What are the exchange rates? +I've been waiting for a top up to come through for over an hour and I need the funds now. +How long will it take to verify my account? +"Hi, Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying." +is the a reason why my transfer has failed? +Can you refund my purchase? +I have a card payment that has been pending for some time and would like to know when it is going to go through. +What do I have to do to get the virtual card to work? +My plans may change so I may need to change from GBP to AUD. +I placed a cheque but the funds aren't there +Is there a reason I was charged an extra fee for using the ATM? +My recipient hasn't received the money +Will I get charged on a foreign currencies exchange? +How do I prove I am who I am? +"I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges." +How long do I wait for my PIN +I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through? +Something is wrong with my top up and I can't see it. How do I find it? +"I need to reset my passcode, this one isn't working" +Can I get a new card in China? +I have been charged for one thing two times. +Why can't my ID be verified? +Can you tell me when my card will arrive? +I want to close my account now. +"I no longer have my phone with the app, what should I do?" +"If I need an additional card, is there a fee for that?" +"I topped-up my account, but I don't think it went through." +I haven't received the PIN yet. +Why hasn't payment gone through yet? +Why was there a fee on my cash withdrawal? +"I'm waiting on a top-up, its still pending" +I would like to activate my card what do I need to do? +I want to revert a transaction I did +I think my card is stolen! +I need to close my account. Your company is terrible! +What am I being charged an extra pound when I haven't bought something worth that much? +I found my lost card in my jacket pocket this morning so I'd like to reactivate it please. +How is my PIN sent? +"I recently reported my card as missing/lost, and I just found it. Can I still use it?" +I have a question about fee for cash withdraw. +I want a real card +How long do I have to wait for my transaction to be completed? +Can I change my PIN abroad? +Would it be possible to activate my card? +Where to check top ups pending? +"I prefer using Mastercard, can I substitute?" +My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me? +The ATM took my card. +Why am I being charge a fee when using an ATM? +I went to do a transfer and it was declined. +Close down my account. I don't like your service. +I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why. +I can't recall my password. +How much can I withdrawal in one month without incurring fees? +I want a refund on the things i bought +Do I need my phone to use the app? +"Hi, One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me." +What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply. +Is the PIN separately delivered? +I was made to pay an additional pound! +"My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?" +I'm getting concerned here. I sent a friend some money and she isn't seeing it. What's going on? +do i need to add money before i order a card +Why is verifaction required for my Identity? +I deposited a cheque and its been days and I still haven't received the cash!! +I need to order a new card as my other one was stolen. +What is the formula for your exchange rate? +I didn't get the all the cash i wanted from the atm +The app doesn't believe that I am myself +Please check to see if the band transfer I made a while ago from my UK account has safely arrived. +Where is my PIN? +Can I top-up any amount? +Why can't I add any beneficiary I choose? +"I want to top up from my Apple Watch, can I?" +There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me. +"I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?" +I can't see a refund for a return I completed recently. +The app says that I got cash in an ATM and I didn't +Why would my payment still show as pending? +What factors determine your exchange rate? +"I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?" +I see my transfer was declined. +What is the procedure for an expired card? +Why did my card payment get declined? +Card activation steps +"Can you explain your refund policy, please?" +How can I request cash back? The ATM gave me the wrong amount that I've been charged though... +"My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?" +Can you tell me how many currencies I can hold? +I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently. +I think that the exchange rate for the withdrawal of my cash is not right. +I would like to verify my source of funds. +Can you tell me what are disposable cards for? +need to verify source of funds +Do I need to re-apply to order a new card when my old one's about to expire? +Will this app allow me to exchange currencies? +I'm not sure what I need to verify my identity. +The exchange rate applied is wrong for my international purchase. +"Hello, there seems to be a billing mistake associated with my account. My app was charged $1 more than it should have. Could you please explain why this may have happened?" +"Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined." +What's the cost for exchanges? +What do I owe for a new card? +What currencies can be used for top up? +i need help finding the auto top up option. +Why can't the person I sent the money transfer to see it? +Why did you decline my transfer? +"I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it." +What is the estimated wait time on a US transfer into my account? +"I initiated a payment a while ago and it is still showing as ""pending"", how long will it take to clear?" +How many transactions can be made with a disposable card? +Can you tell me why I wasn't able to complete my transfer? +"The app isn't letting me log in, but my info is correct." +"I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent. I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?" +What are the currencies and cards that are supported with my account? +Why was I charged a fee for debit or credit card payment? +"My identity isn't being accepted, what should I do?" +my phone was lost +I received my new card. Where is it in the app? +I made a payment and it was reverted and wanted to know why? +My transfer's stuck on pending. +I cannot make a transfer to another account. +Can I unblock my PIN in the app? +can I be charged for topping up by card +I made a cash deposit to my account but it is not there +Where can I use a disposable card? +How can I add money to my account from another account I have? +What do I do to close my account? +I have lost my phone. +The transfer I made isn't reflected in my balance +Verifying top-up cards necessary? +Show me how can my friends top up my account. +I should have a refund in my statement but I can't see it +passcode retrieval +There's been a transaction to the wrong account. +I'd like to know how transferring my money into my account works. +Can you please help me in canceling my order. +I want my card I just received to show up in the app. How do I do that? +The app shows Direct Debit payments that I didn't make +My passcode is not being accepted +"Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through." +My rate of exchange was wrong. +Is exchanging currencies a feature of the app? +How do I change my currency to another? +I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed. +Why am I unable to withdrawal cash? +How is the exchange rate doing? +This exchange rate on my purchase is wrong. +Can I receive my salary with this in another currency? +Cancel a transaction +Can I have more physical cards? +I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! +I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her? +Why was I charged a fee for using my card +The ATM won't give me my card back. I need it back now! +I need to renew a card that's about to expire +Top up keeps failing +Why is my balance still the same after a cheque deposit? +Can I get a card even though I live in the US +I have been charged a fee that I didn't know about. Why have you charged me extra for card payments? +How low does the balance have to be before the system updates? +"As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller." +Where are you getting your exchange rates from? +What do I do to exchange currency? +"Help, I don't know what the PIN is to my card?" +I got charged a fee that shouldn't be there from my cash +Why is my card payment still listed as pending? +Which flat currencies are supported for holding and exchange? +My card payment won't work. +What should I do if I can't prove my identity. +"I was checking the app for my account and I noticed there is an authorized charge on it. I haven't used my card today, so I know I didn't do it. I would like the transaction reversed and the money replaced." +There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card? +What is the time frame for european transfers? +I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds. What is that for? Is it fraud? +Why does my transfer still say it is pending? +In what way can I use the disposable cards? +I need to know which fiat currencies I can use with you. +Help me terminate and close my account. +Will I be able to track the card that was sent to me? +"I was supposed to receive my new card by now, but it hasn't came in." +I got $20 when I should've gotten $100 +How long will it be to get this new card? +How can I Use thereto-top option? +My card didn't go through. It doesn't make sense. You told me that everything was ok. +Can I change my PIN without going to a bank? +A direct debit appears in the app but I didn't authorize it. +"I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it." +My card's expiration date is close. +Am I charged if I make a top-up? +I didn't get all the money I asked for +What are the steps to reset my passcode? +"If my salary is in GBP, do I need to do something?" +Is there a way to top-up when it reaches a certain balance? +Remove my account immediately. +"my phone was taken yesterday, what should I do about my account?" +How will I know when I can use the auto top-up feature? +I made a terrible mistake when typing in my account number. I accidently sent money to the wrong account. I noticed the app won't allow me to void the transaction. Can someone help me with this immediately? +I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong? +"Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now." +Are there any charges for receiving money? +I think my passcode was changed +"I received the wrong color and size, can I return it?" +can i top up with check? +Is there a charge for topping up by card? +The app passcode has completely slipped my mind. +May I get my salary paid out in a different currency? +I tried to buy something online but my funds were transferred back to my account. What is happening? +Is my card valid everywhere? +Does this app have the same exchange rate as third parties? +What can I do to verify my card? +How long will this take to get to me? +I would like more physical cards +Can I get an item refunded? +What kind of money can I hold? +do i have to wait for a physical card before i get my pin +I checked my statement and am being charged one pound. Where did this charge come from? +What went wrong when I tried to do my transfer? +When will the money from a transfer be made available on my account? +How long will a cash withdrawal be pending? +I do not recognise the card payment. +Can I cancel a transaction? +Why did I get a fee for getting cash? +Can you tell me why I haven't received my new card? +I am not recognized by the app. +Are there ways for other people to send me money? +Is there a Mastercard ATM nearby? +my top up isnt there yet where do i find it +how can i add money from my amex card +I'm having trouble with proving my identity. +"When I travel, can it automatically add money in certain intervals?" +"The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?" +Can you tell me what the cash withdrawal is in my statement? +I would like to get both a Visa and MasterCard? +Is there an alternative to a physical card? +How do I withdraw money? +"Help, my phone was stolen, please advise!" +I'd like to transfer funds using my credit card. +"Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important." +What should I do if my phone is lost or stolen? +How long does it take for a cheque to post to your account? +How do I activate my card so I can start using it? +Why won't my top up go through? +Can I quickly send a transfer from China? How long will it take? +Which fiat currencies can I use through this app? +I need to update my address. +Can I have multiple currencies in my account? +I used an ATM and there was an extra charge. +Is there a reason to why I was charged twice for a transaction? +I wanted to know why my transaction didn't go through. +"I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?" +My card payment has been on pending forever. What is the problem? It should have gone through at some time by now. +There is a withdrawal on my account I didn't make. +"My bank app said that I got cash from an ATM, but that's a mistake." +How much does it cost to get more cards? +There are charges on my card that I haven't purchased. +"My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?" +What are the restrictions of the disposable cards? +How much is it to send out additional cards? +I have an odd payment in my statement +I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again? +Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost? +Can you tell me why my pop-up is still pending? +How do I find my PIN? +Am I going to be charged for topping up by transfer? +"I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?" +Can I change my in at all ATM's? +How long will it take for me to get my card? +I tried to withdraw $100 but only got $20. What happened? +Do you have a return policy? +The exchange rate is incorrect for my payment. +What ATMs use this card? +The ATM wouldn't allow me to withdraw money +There is a direct debit charge on my account that I don't recognize. +Will there be a fee to receive a physical card? +Why is my transfer more expensive than I thought? +I lost my card. Can you help me? +Can I add a card back to the app? +What does pending mean on a cash withdrawal? +How to access my virtual card +Can you make exchanges using the EUR? +What are the cards and currencies that you support? +My daughter need a card from this account. Is that possible? +I need to transfer funds from my other bank account into this bank account. +Can I open up an account for my child? +"I made a transaction, but I made it to an account I didn't mean to make it to." +how to get new card? +I want to revert a transaction I did this morning +Why does it show that my transfer is still pending? +Yesterday I had my phone stolen. Please advise what I should do. +Can I change from AUD to GBP? +I would like a physical card +Is my transfer pending? +I think the exchange rate is wrong for my ATM withdrawal +I withdraw money abroad but I didn't get the right amount. +Is it possible to get a card when i'm not in the UK? +Can you tell me why the transfer isn't showing up on my account? +Is it possible to have an item refunded? +What is the age limit? +Is there anywhere I can't use my card? +I want to have an item refunded can I do that? +The atm didn't give me all my cash +top up is still pending +How long is the wait for a money transfer to show up? +Are visa and mastercard accepted +What works for identity verification? +Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it. +I thought I would have received my new card at this point. +I have a transaction showing up multiple times. +Is it possible to get one the your cards in the EU? +Why won't my transfer go through? +"If I add money with an international card, are there any fees?" +Why isn't my cash deposit showing up in my account? +I checked my account today and saw that I was charged an extra pound that I did not spend. +How fast can you fix an error in payment? I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent. +I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP +I was removing a dollar amount from my account and now don't have access to my card. +why is a transfer to beneficiary not possible? +Can I add funds directly from my Apple Watch? +Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place. +Can you tell me how to locate my PIN? +Could you please help me figure out why the seller has not received their money after I sent it. +Dude I put money in the ATM last week but it ain't there! I need the money now figure this out! +What happens if my card payment is cancelled? +Do I have a $1 extra fee on the statement? +Why isn't a refund showing on my statement? +Is it possible to hold money in different currencies? +When will a cash withdrawal show up? +"I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?" +Has there been any activity on my card today? +"I've tried many times to make a payment, but it's not going through. What's wrong?" +Will there be any extra fees if I exchange currencies? +I can't use top up on Google Pay. +Why hasn't my ID been verified? +To many charges on my card how do I go about fixing that? +Are there directions to get a new passcode if I forgot mine? +auto-top up option can be found where? +"What about an auto top-up, is that a option?" +How can my new card be activated? +Where is the top-up verification code located? +My phone is missing or stolen. +What does it mean when a payment is pending? +"If my card is going to expire this month, do I need to order a new one?" +I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on? +What do I do if I already had a card with you guys? +"I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined." +I only have a card from the US is that okay? +I believe my top up was reverted. +What am I supposed to do if the funds haven't show up from a transfer completed this morning? +There's a cash withdrawal that didn't make that is showing up. +How old does one need to be? +Yesterday I topped up my card. Why didn't it complete as it still pending? +"I think something went wrong, I didn't get the right amount." +"In regards to my card payment, the exchange rate is incorrect." +How do you top-up using cash? +There is a debit transaction on my statement that I did not make +I would like to change my address. +The amount of exchange was not correct for the item i bought. +My transfer didn't complete. Why can't I access funds? +I am being charged a pound out of nowhere. What is this? +Why is my last cheque deposit taking so long? +"My payment was put back, I think." +"I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?" +What services can I use to top up? +"I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected?" +I need assistance with understanding which fiat currencies that you support. +This transaction needs both a Visa and a Mastercard. +Got only $20 when I tried to withdraw $100. +"Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?" +"phone is gone, what should i do" +can I use my card before identity verification? +Do you have a problem with EUR exchanges? +What does my daughter need to open an account? +Do you offer free ATM withdrawals of ones hometown currency while on holiday? +Can I cancel a transfer I made +What do I do if I've been charged twice for the same transaction? +Tell me how to replace my expired card. +Is it acceptable to use either Visa or Mastercard? +Why is the app showing a still pending message on a withdraw that has already been done? +Are there any top-up limits involved? +How long will it take the money to appear in my account? +"I'm trying to verify my top up card, how do I do that?" +I an not sure but it looks as if a card payment I made was cancelled. +What is a pending cash withdrawal? +Is there a reason behind why my transfer did not work? +What happens after my card expires? +"I tried to top up, but it didn't finish." +i did not get any money but still was charged +If my card is about to expire how long would it take to receive a new one and how much would that cost me? +Why isn't my disposable virtual card working? +please delete account +I asked for more cash than what was received +How long is US delivery? +where is this money from +How can my friends top up my account? +Will you charge me more if I use a European bank card for a top up? +Is there any way to cancel my transfer +Someone hacked into my cards account. +I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take? +Card payment has be declined. +My transfer is failing when I try to do it. +I can't make purchases with my virtual card. +"I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?" +I just got refunded for my purchase over two weeks ago +Which fiat currencies are supported? +Is there a top charge for US cards? +Does it cost anything to top up? +Could you explain why my card payment did not work? +what is this charge on my card? +I don't have my mobile device and am unable to make the payment because I forgot my details. +My card is missing. Please help. +How do I top up my account with a bank transfer? +Is there a way to make my money usable in another country? +I want to return an item for a refund can I do that? +My statement shows and extra 1$ that was charged to it and I would like to know why. +Where did my money go? I'm not able to withdraw it from my ATM. +Do you accept cheques for top ups? +May I get one of your cards? I live in the EU. +"I have lost my card, but need to place an online order! How do I get a virtual card instantly?" +My card would not work at a shop. +is it just visa or can i also use mastercard? +Why is my card payment still a pending transaction? +How long will it take for my transfer to arrive? +Why did using an ATM cause me to have an extra fee charged? +I think my card is broke? +I withdrew $100 but only received $20 +"I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that." +How do I link the new card that I just got from you guys? +I did not make this payment that I see in the App. +Help! In the app there is a direct debit that I don't remember. +I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer? +"When I use my card, it says decline?" +I think a card payment I made was cancelled. +Will I see the transfer in my account within the week? +My transfer didn't arrive to the recipient +Am I able to get a refund for a purchase? +Why has another fee been placed on my statement? +What could the reason be that my payment card was declined? +Can I use the app without my phone? +"I just did a transfer, but don't see the money in my account. What's up?" +My account is depleted. Can I transfer funds from another bank? +I'd like to order another card +I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me. +How much more do you charge for currency exchange? +I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this. +has my card payment been reverted? +Why is there an extra €1 fee in my statement? +I am still waiting for a refund +Will the system automatically update once there is no more money left? +How do I go about ordering a card? +I tried transferring to an account but it didn't go through. What happened? +Can I see where my money is being transferred from? +I need a refund. This is not what i wanted. +Why didn't I get the amount I requested at the ATM? +I have a transaction that shows multiple times. +"I'm not in the UK, but can I still get a card?" +"i received my American Express in Apple pay, is there a reason why top up is not working?" +What are the countries you support. +Can you convert to EUR? +Is there any way I could open an account for my daughter? +What are these disposable cards meant for? +"Hello-Can you please help me get a refund from this merchant? I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days. I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me." +My transfer didn't work! Help! +Is it really necessary to verify my Identity? +I don't see a code anywhere on my top-up card? Where can I find it? I need to verify! +I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem? +What do I do if I find a debit charge that I know I didn't do in my billing statement? +I don't have a way to prove my identity. +Trouble with my top up +I want to have multiple currencies in my account if possible. +I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here? +How is this transfer supposed to work? It's not working for me. +Do you offer cards for those in other countries? +Why does my payment appear as pending? +The amount of cash I requested to withdrawal did not match what I received when exchanged +I made a payment but the app gave the money back. +I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer? +I have been charged a pound for something that appears on my statement +Do you support top ups? +"If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account." +Why won't my card work. +"my payment was rejected, do you know why?" +How are exchange rates calculated at this bank? +What is the verification process for my card? +Am I able to get this shipped to China? +Where do I go to terminate my account? +Explain why my card payment wouldn't go through. +I'm seeing a direct debit payment that is not me. +I don't see me 'top up' in my wallet +Why is my identification required? +When can I expect my card? I live in the US. +"Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money." +I goofed up and used the wrong account. Please help. +There is a payment done with my card which i definitely did not do.Never seen that name before. +Do I have to go somewhere to activate my card? +How do I get extra physical cards? +Can I top up using my apple watch? +"I am having trouble doing a transfer. A ""Decline "" message appears after making the transfer." +I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function? +"On my app I can see that a direct debit payment that I didn't do, appears." +I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right +Is there a way to track the new card you sent me? +Are there ATM fees? +Why do I have a transaction showing multiple times? +I want to transfer money. How do I do that for my account? +Is there a fee for sending additional cards? +Can you help me to quickly cancel a transaction I accidentally did to the wrong account? +Can I electronically transfer funds into my account from my American Express? +Why was I charged twice for the same thing? +Which fiat currencies are supported for holding and exchanging? +I would like to change the the PIN on my card. +I just replaced my phone so do I have to make a new account? +Can I top off with a debit card? +One of my card payments has reverted +My top up was rejected. Why? +"I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done" +I bought an item and now I want a refund. +I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem +Instruct me how to reset the passcode. +Why have I been charged an extra £1? +How do I use cash to top up my account? +A card payment on my account is shown as pending. +I have an unknown charge. +Is payment required to get a card of my own? +How do I order a new card if my current one is about to expire? +What do I do? My card is broken. +Is it possible to track the card you sent me? +My account transfer was not cleared. +Where can I go to get my PIN unblocked? +Can another family member hold a card for this account in addition to mine? +My money I had was gone and I could not get gas! +What do I do if my card expires soon? +What do I do if I got the wrong amount at the ATM? +"Card payment was declined, do you know why?" +"I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?" +Can you provide me a disposable virtual card? +"What are my options for topping up, automatic and/or manual?" +How much will I be charged for a cross-currency exchange? +What documents do I need to get together to verify my identity? +How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees. +How long should I wait for top up go go through ? +Can the card be mailed to Europe? +I tried to top up and suddenly my money disappeared +where do i go to transfer money from one account to this one +"I need to hold money, what currencies can I use?" +What should I do if I can't use my card? +I think I deserve a refunded on a certain item. +I would love one of the virtual cards! +Is it possible to get a new card in China? +My card is not working when I try to use it. +I need to order a new card. +"i accidentally entered in my retailers information, what should i do next" +Where can I get my currencies exchanged? +When will the check I deposited post to my account? +Where do I go to add a new card? +How long am I to wait before the transfer gets to my account? +I have a missing refund +The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take? +I made an online purchase and the order has not shown up. Give me my money back. +I want to stop my account +"Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France." +What ATMs can I use my card at? +I can't find out how to top-up my account using cash. +I was charged a fee when buying stuff with my card. +Can I keep using my card after it expires? +Why was my card payment reversed? +When will my top up be approved? +Why did my card get charged twice for a transaction? +Do you accept cheques for top-up? +Can an American resident apply to get a card? +I cannot seem to use my card. +My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it. +How do i secure a top-up card? +I want to get few more physical cards +How do you Top Up on the apple watch? +I did not have the right exchange rate applied to my situation of pulling out cash +"My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?" +I noticed a duplicate charge on my statement. +My account balance has not updated to reflect my recent transfer. +I want to transfer money into my account +Why would you cancel my transfer? +I want to use my card. How do I activate it? +Can I have it delivered on the date I need it delivered? +Does the PIN come under separate cover? +My money transfer has not yet occurred +"I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?" +How do I make my card appear on the app? +How long do I need to wait til my top up isn't pending? +Weird Direct Debit payment +Is my card actually working? It's the first time I tried using it +"I withdrew money and got a fee, please explain" +Can someone else use my account if they have my phone? I lost mine. +How will I get my card? +I returned an item but don't see it on my account? +I have duplicate charges for the same transaction +How can i get a refund for something i just bought? +I must make a transfer from China and it is urgent. How long before the transfer is complete? +Can somebody else top up my account? +"While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?" +Why does top-up require verification? +What would be a reason my transfer got declined? +Is it possible to get a refund for the item? +How come my card payment is still pending? +I want to delete my account. How do I do this? +How do I dispute a direct debit on my account? +how do i setup my apple pay +I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back. +I noticed the exchange rate for cash withdrawal isn't right. +When will my balance reflect a deposit? +What are the steps to verify identity? +I am unable to prove my identity +What if I type in the wrong PIN too many times? +I was overcharged an additional pound. +Is it normal to be charged an extra fee when paying with my card? +"Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly." +Why wouldn't the ATM give me my money? +Why am I charged an extra fee on my card? +"I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet." +Do you know why my card payment has been declined? +You accepts my card? +"I tried using a check to update my balance, but it isn't work? Is something wrong?" +My card stopped working. How do I check if there is a freeze on it? +My PIN was entered wrong and now I am blocked. Please unblock. +Why can I not get cash from the ATM? +Can I see the source of my available money? +I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it? +My card is missing! Help! +My contactless is non-functional. +"The company is no good, please terminate my account." +how do i get top up with cash deposit +Can I still use my account without verifying my identity? +What is the cost and time frame of getting a new card? +Can my salary be received here? +My card payment has been declined +I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once. +I have used this account overseas recently. Has there been an increase in fees that I am unaware of? +Is there a fee for a SEPA transfer +"my card details could be stolen, as i didnt make these transactions" +"I asked for $40 and I only received $20, what happened?" +I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this? +I withdrew cash abroad and the exchange rate applied is wrong. +Why do I have a transaction showing up more than once? +My new card isn't here and it was issued a week ago. +What happened to the transfer I did? +Can I get support? +I can't use the app because I got mugged yesterday and they took everything. Please help. +"My mother deposited a cheque into my account last week, why is it still not showing up?" +When will it be delivered to the US? +How many incorrect attempts cause card to be blocked? +"The exchange rate given to me after a purchase, was incorrect" +"If I exchange currencies on a regular basis, is there a discount?" +"I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received." +Why is the cash not showing in my account for the check I deposited? +What types of foreign money can be used with this service.? +Where did the €1 fee in my statement come from +I sent money to my family last Friday but they don't have it. +what countries can i use my card in +What currencies can I have? +How can I get a card sent to China? +How can I verify my source of funds? +Can you please tell me why I was charged an extra fee on my transfer? +Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered. +I have transferred some money but the balance hasn't changed +What is the length of a transaction completion? +Please help me. I am still waiting on a refund. +What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer. +What are the current exchange rates? +I need help fixing my contactless. It's not working anywhere I go today. +What are Interbanks current exchange rates? +"I got this stupid fee after taking cash out, why?" +I would like to get a Visa card +Are there any limits to were my card is accepted? +Why wasn't my payment accepted by the app +My payment has been cancelled +My identity verification is not working. +Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything. +I need to have an item refunded. +I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed. +Please explain your exchange rate policy. +"I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already." +I want to transfer money from another account into this one. +How do I add my card to the app once I get it? +What currency can I use to pay for a top up? +What are the reasons for a declined transfer? +"May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?" +"After my checque or cash deposit, my balance didn't update." +How do I activate a card? +There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this? +"I transferred a payment a couple days ago and it shows done, but it has not been received. Could you please help me?" +Do you charge a fee for adding money in USD? +What are the steps for changing my passcode? +is there a way i can see source of money? +I put money in my account a week ago but its still not there?? What happened to my money? +I need to know what your exchange rates are. +Help me verify my identification. +Is there an exchange rate? +I am not seeing recent cash withdrawal on my account. +Why am I being charged to withdrawal money? +I believe that someone is using my card without my knowledge! +I don't know where the top-up verification code is. +I just had a wedding and I want to take my spouses name. +How can my friend give me money? +Are there any charges for European bank card for top up? +"I topped up last night but don't have any funds, why not?" +What's the expected wait time to recieve my new card? +"I want to give a second card for this account to my daughter, would this be possible?" +For some reason I am unable to preform a transfer to a beneficiary. +Why did the ATM swallow my card? +What am I going to need in order to verify my identity? +Is it possible for me to set up separate accounts for my kids? +Your company is lame. Shut down all my account services right now. +Looking at my statement I see that I was double charged for a payment I made. +When will you be taking orders for disposable virtual cards? +"I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?" +"for god sake, just delete my account i am sick of this" +Can someone assist me with activating my card? +How can I get my PIN unblocked? +Which cards and currencies are supported? +Can I make an account for my kids? +"I think my top up may have been reverted, what do I do?" +How many transactions can I make on my disposable card? +I would like to get an account for my child. +"My transfer failed, why did that happen?" +Will I be charged for adding money by transfer? +The app says I made a cash withdrawal even though I didn't. +Where do you export the cards to? +"My cash withdrawal says pending, why?" +I sent a transfer and it has been pending for awhile. How long will it stay pending? +How do I terminate my account. +Why has my payment been declined? I paid by card. +What are the acceptable currencies for adding funds? +If I have a credit card with you how I get set up to link to it? +I would like to know why so much identity information is required? +What would I be charged in receiving a SEPA transfer? +What kinds of cards can I use to top up? +I cannot activate my card. +Where is my top-up verification code? +How do I top-up while traveling? +Why have you declined my card payment? +I am not able to prove my identity +"I purchased something abroad, and the exchange rate that was applied was wrong." +Is there any reason my cash withdrawal still shows as pending? +"I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund." +Please could you give me a refund +My cash withdrawal was short. +What businesses accept this card? +My topping up didn't go through. +I think my card payment was cancelled. What happened? +"please help me with this transfer, for some reason i can't transfer to a cryptocurency account" +"No transactions are being accepted, what's wrong with my card?" +How come the ATM won't give me my money? +Will there be a cost if I exchange currency? +My card wont work at an ATM +Why is the check I deposited this morning not showing up? +How do I use the disposable cards? +"I was charged a fee when I transferred my funds, why?" +"Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet." +Why do I still have a pending cash withdrawal? +Can an apple watch be used to tup-up? +"I already made a transfer and want to cancel it, how do I do that?" +Why was I declined when I tried to get my money? +How can I stop someone from using my card after I lost it yesterday. +What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries. +Card refund is not showing up in my statement. +I need to transfer to my account and cant. +I tired but an unable to activate my card. +Did you revert my top up? +"I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?" +I did a topup successfully but its not showing in balance. I think there is some problem in system. +Why didn't my transfer to a beneficiary go through? +My physical card is not working +Where can I get money from my card? +I want to close my account. The service you provide is unsatisfactory to me. +There is random cash in my account. +What are then rules on beneficiaries? +"Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?" +I'd prefer Mastercard. +What credit cards do you carry +"Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!" +Why is my identity not verified? +Am I able to do a SWIFT transfer with you? +I don't think that my top-up worked. +Help me activate my card. +What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good. +I think there's a purchase at a store that I didn't go to. +Is it ok for a friend to send me money? +Why does my identity need verification? +How many different cards can I have for my account? +Can I use visa or mastercard with your service +How long will I have to wait for my new card? +Why does my statement show a $1 charge on my account? +I would like to move money from one account to another to top off my account. Can you explain how I can do that? +Would I get a Visa or Mastercard? +Where is the top-up card verification code? +What is the delivery time for US? +There is a withdrawal waiting. +I wondered if multiple currencies is okay? +"I want to reactivate my card, I thought I had lost it but found it again in my jacket." +When will my new card be delivered? +What can I and can't do with the disposable cards? +I think my top up is still pending? +I lost my phone. Can I disable to app? +What steps do I do to transfer money using my credit card? +"I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!" +It's been some time since refilled the top-up. +Salary in GBP has been received. Does it need to be configured into another place? +Why would a merchant revert my payment? +"My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices." +"hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent." +After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate? +my friend has not got the money I sent last week. +Do you give out Visa or Mastercards? +What's my limit for topping up? +I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money! +Why was I charged extra when paying with card? +The ATM is showing it gave me the money I requested but I didn't get that amount. +When will I get my card shipped to me? +This place has been too much work so I'd just like to close out my account & be done. +I got cash abroad and the exchange rate applied is wrong +"Bank transfer to account did not show up, please help?" +Can I use my card for online payments? +How come my refund hasn't appeared on my statement? +I was declined when I tried to withdraw cash! +If my identy verifacation hasn't gone through can I use my account? +Is it okay to hold money in multiple currencies? +Please tell my why I was charged a fee for using my card? +phone is gone +What is the procedure for activating this card? +i cannot seem to activate card +Where can I deposit cash to top up? +How do I initiated a bank transfer to top up? +Physical cards are what I need more of +I got a message that my transfer is not possible. What is happening? I need this to go through please. +Can I use my apple watch to top up? +"Cancel my transfer, please." +Why is the transaction not posting? +Why does the same transaction appear multiple times? +My card is not working. +"The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?" +What fiat currencies are used for holdings? +Still waiting on my refund... +Why won't cash come out of the ATM? +Will you be adding more currencies in the future? +I see a direct debit payment on my statement that wasn't me +Why did I get less from the ATM? +Can you help me get Top Up to work in the Apple Pay function? +"Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?" +What are the details of disposable card limitations? +I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending. +When I topped up the app has seemed to reverted it. +I'm not verifying my identity. +"The ATM charged me an extra fee, Why?" +"My Bank is in Europe, how long will the transfer take?" +Why do you keep declining my payment?I tried several times with this card and it is just not working. +how long does it take for a transfer to arrive +I would like for someone to tell me which fiat currencies that your company supports. +The app says I made a cash withdrawal that I didn't make +Do I get charged if I get money? +I did a transfer but the balance is the same. +I want a mastercard +My top-up never worked +Why isn't my top up showing? Was the money reversed? +Why did I get charged a fee on my card? +Can i receive transfers from my employer this way? +"My card will expire soon, When do I need to order a new one?" +"Can you help me with my card, I think it's broke." +Can I use my salary for this? +Can I use this all over the world? +Why is the purchase I made this morning still pending? +Why am i being double charged for something? +What areas are cards delivered to? +Why wasn't my card payment accepted? +I need to do a card activation. +What happened to my cash deposit? +I don't recognize a purchase that was made with my card. +I have a direct debit I didn't set up +The atm didn'y give me all the cash +I would like to report an issue with my product and want to get it refunded +How long will a transfer from Europe take? +How can I receive my salary with a different currency? +What do you do to transfer money to my account? +The app reverted the payment I made. +How do you check my identity? +Why would my card payment get reverted? +How much will it be in order to pay with a bank transfer using SEPA? +What are the currency exchange fees? +Someone mugged my and stole everything. I can't use the app. What should I do? +There is a payment that I made that hasn't gone through yet. +Can I use American Express? +Why on earth is the exchange rate so bad? Can I get a rate closer to the actual interbank rate? +I need to exchange a currency - can I do that here? +Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. +What do I do if the ATM took my card? +I got double charged! +I think my card payment was reverted +I need to see where my money came from. +"My top-up was cancelled, could my bank be the problem?" +I can't see my Google Pay top up. Is it not working correctly? +The app failed to verify me. +how many uses are the disposable cards good for? +Can I top-up my card using a bank transfer. +There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information? +I want to inactivate my account. +"|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?" +Is it right that I've been charged for transferring money? +I was getting some cash out of the ATM but it cancelled on me without warning. +My card doesn't work when I use it. +I topped up but my money is not showing. Why is that? +One of my payments was doubled +Tell me why my transfer is pending. +I had a dollar charged to my account that's still pending and wanted to know what the charge is for? +I have another card from the U.S. Will you be able to accept that one? +Is there a limit to how much I can top up? +How can I order my card? +There is a charge I don't recognize. +Why hasn't the transaction I did to my friend arrive yet? +Why was a payment cancelled on my account? +What can I do if my card details where stolen from my car? I think they used my card to buy gas. +Could my daughter open an account? +I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here? +Why did I have to pay extra because I paid with my card? +Why didn't this transfer work? +Please explain why the funds I added were returned to my account. +A transfer is pending. +I looked on the app and it says I withdrew cash. I didn't! +I'm interested in learning more about product refunds. +I can't get the card itself to work. +I would like to have a physical card to carry around and use. How can I get one? +Is my fiat currency supported for both hold and exchange? +There has been a payment in the App that has not be done by me. +I'm still waiting for my card that was issued a week ago. What should I do? +what currencies do you accept? +"I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!" +"I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?" +"Show me how to link the new card," +I can not find my phone or it has been stolen. +how do I know where I can get money withdrawn? +I need a list of currencies you accept for exchange. +Where can I withdraw money from? +"I received a refund, however I cannot see it in my account" +How can I update my details since I moved? +So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount? +Why are the things I bought earlier today still showing as pending? +Why hasn't my transaction arrived to my friend yet? +How can I fill up my gas tank using a check? +Help! What should I do? My phone was stolen yesterday. +I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this? +I have to make more then a few disposable cards per day. +What do I do if I detect fraudulent use on my car? +"Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately." +I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount. +What's the earliest time to receive my card? +How about disposable virtual cards? +I would like to know how exchange rates are calculated when transferring funds. +Where do I find PIN for my card? +The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue? +When are you going to transfer the money? +Can I get more cards just incase? +I'm trying to take money from my account but its not letting me. Help! +What do you charge for an exchange fee? +"I am waiting on this refund, hurry up." +My money disappeared right when I tried to top up +How much is the exchange fee? +My card failed to work when I was shopping in a store +Do all ATMs accept this card? +Is there anywhere In the Eu this card can not be delivered in +Is it possible to order another card? +A transfer has to be cancelled. +My refund for a purchase hasn't cone through yet. +I think I was charged a different exchange rate than what was posted at the time. +Can you explain why my transfer was unsuccessful? +Will I be charged any fee for receiving money? +The balance does not appear to have updated. +You applied the wrong exchange rate while I was traveling outside the country. +The virtual card won't work. +There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound. +How long is the wait for a money transfer to post? +Can i choose a specific delivery date? +Can you please assist on my item that needs to be refunded? +I have been double charged +Where can I have a new bank card sent to China? +I think someone has hacked my card! +If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it? +How do i go about linking a new card? +Why does my transfer keep generating an error message? +my payment was rejected +I couldnt get cash in an ATM +What currencies are accepted to add money? +Will you charge me if I top up by card? +I haven't received my cash yet. +where can I find the auto-top up option? +After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right. +I'd like more info on getting a virtual card. +Can I use my apple watch to top-up? +Why isn't my refund shown on my statement? +How do I transfer money from one bank account to another? +A payment is showing twice. Why is that? +Could you tell me why my top up isn't showing in my wallet? +"On my transfer there was a ""decline"" message" +Explain top-up cancellation +I am yet to receive my pin. +Card delivery services? Where? +Transferring money using credit card +How do I use my card to top up? +How can I verify my top up? +What is the identity check for? +"Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?" +I need to cancel a transaction on my debit card. +I have forgotten my passcode +Why is the cash transaction still showing as not completed? +How can I configure what currency my salary is in if it's in GBP? +Why use a disposable card? +What can i pay with out fees +Can I use my account before my Identity verification has passed? +Why was I charged an extra fee when using the card? +Why can't I make a transfer? +am suspicious of my card's security +Asked for $100 but only got $20. Why would this happen? +What was the $1 charge for on my statement? +Why hasn't arrived yet a transaction I did to my friend? +I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please? +My top-up was rejected +Are currency exchanges free? +My statement has not shown my refund. +"My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about." +Is there a disposable virtual card option? +I paid with a card and there is an extra charge. Why? +why hasnt my card come in yet? +I have yet to receive the cash I added to my account this morning. +Is there a fee for topping up by charge card? +"I enetered the wrong information, I need my account unblocked How do I do that?" +Can you tell me what the exchange fee is? +It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people. +My card is lost! Please help me! +Can someone in the US have a card? +Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. +i withdrew cash and dont see it reflected on the balance +Why is my ATM cash withdrawal not working? +My card needs to be activated asap +I cant transfer money into my account +Which fiat currencies are compatible for exchange and holding? +"i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer." +Why didn't my transfer work? +"Help, I was charged twice!" +A payment in my account was made by someone I don't know +Would I be able to refund an item? +What can I do with a disposable virtual card? +"I found my card in my jacket this morning, so can I reactivate it?" +Can someone assist me with activating my new card? +My card hasn't been working when I try to use it. +I have a reverted top up I made and wanted to know why it didn't go through. +There are automatic debits on my account that I did not make. +Why am I charged a fee when using my debit or credit card? +There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card. +Am I able to track the card that was just sent to me? +What is the procedure for me to get more cards on my account? +I have a service fee that I've never seen before. It showed up after I bought something from an international seller online. +What is the reason for the identity check +There's a payment in my history I don't recognize +I am in the EU. Can I get one of your cards? +How can I report that my card was stolen? I made a police report first. +Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening . +What type of ID do you accept? +I have cash deposit to my account but it is experiencing a problem +Am I going to be charged for receiving money? +I just got my new card. How can I activate it? +I think I lost my phone. Is there a way to prevent anyone from getting into my account on it? +"I tried to top up, but the funds show up as pending. I thought it was instant?" +What does a 'pending payment' mean? +Help me! I don't know what my password is. +Tell me how I can verify a card top-up. +"My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?" +Why does my statement show an extra fee? +Why is there a cash withdrawal I didn't make? +Why isn't the transferred money there? +What are the fiat currencies used? +I am asking to end my account. +I wanted to know why i got an additional fee when i use my card. +What happened to my top-up? I think it was cancelled. +can i top up from a usa credit card +I am missing a refund amount on my account. +I just made an order and noticed an extra fee. Why have you charged me this without informing me? +"I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees." +Is it free to exchange currency? +I have been waiting over a week. Is the card still coming? +"Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw." +How do I get extra cards? +Too many times I entered the incorrect PIN. How can I get my account unblocked? +Is there any reason why my card didn't work when I tried to top up? +how much does it cost to add money to my card +I think the exchange rate on my card payment is incorrect. +My balance didn't change after I transferred some money. +"Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?" +How long will I have to wait for my money to be in my account? +"Its been 3 days, How long will my transfer take to get to my wallet?" +Where can my card be used? +Is there a fee for exchanging currency? +I've been charged an extra £1 and I don't know what it's for +I deposited a cheque a week ago but have yet to receive the cash. +I received $20 but I entered $100 +Why are the payments being declined on my new card? I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood. I am very distressed about my new card not working. +Why has my card been declined? +What is this fee for card payment? +I need assistance to activate the card on my account. +Would I be able to get a second card? +Am I able to have a card sent to China? +why wasn't a transfer to account approved +Can I change my PIN on my phone? +I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do. +"always exchanging currencies, do you offer a discount?" +How come my card doesn't work anymore? +Is it possible to cancel a transaction? +I can't see the transfer that I put in. +I just transferred some money. Why was I charged a fee? +I want to deactivate my account. +Will it cost extra to add money to an international card? +The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account? +would I need to pay extra for exchanging currencies? +My card payment was cancelled. Why? +"I tried to withdraw cash, but got declined!" +I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it. +Do the disposable cards have restrictions? +"There's a payment with my card that I definitely didn't do myself, never seen that name before." +What is the extra fee I was charged when using an ATM? +I don't have my cell phone with me so I cannot access the system to complete the transaction. +I don't want to use this method to identify myself. +How much will I be charged for exchanging foreign currency +I want my card frozen right away. Money was taken out in an odd location I have never heard of. +Can I have a duplicate second card? +Transfer was declined. +Is there a limit for age? +Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge. +"My husband and I went out for our weekly ""dinner and a movie,"" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?" +"I no longer want this account, what should I do?" +What do I have to do to activate my card? +I need my card delivered as soon as possible. +Why did I get charged twice for the same thing +Why do I have a charge for an ATM withdrawal? I thought these were free? +I requested money from the ATM and it didn't give me as much as I requested. +Payment did not process +Would reinstalling the app solve the problem? +Can I re-link a lost card with the app? +How does one send me money? +I'm not happy with the services I'm getting with this company. Can you please delete my account? +I'm not happy with service and would like to delete this account. +"May I reactivate my card? I previously reported it lost, but have now found it safe and sound." +How long will it take for my cash withdrawal to no longer show as pending? +What is the process when my card is due to expire? +What happens when a beneficiary can't receive my transfer? +I did a transfer and was charged a fee that I shouldn't have been! +I've been waiting for a refund to show up and I don't see it on my statement yet. +What is the max amount of disposable cards I'm allowed. +Why can't a beneficiary receive a money transfer from me? +"Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet." +I won't be pleased unless I get a Mastercard. +Can you tell me why I was declined from getting cash? +Is there an allowance on cards? +What is limit of disposable cards I can make per day? +I couldn't pay with my card +What is the charge for topping up a card? +I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working? +I tried activation my card and it didn't employment +Why is there a charged fee for debit or credit card payment? +Why did the transfer fail when I attempted to do it earlier? +You sent me a card and now I want to link it. +When do I get my PIN? +I would like to have assistance with activating my card. +"I want to know which currencies and cards are supported, can you provide a list?" +I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account. +Can I revive a physical card. +tell me how to get a refund for something I bought. +Which currencies are allowed? +"Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back." +Can you show me how to verify the top-up card? +How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move +I did a payment but it was reverted by the app +Is it possible to get another card? +Why is this payment on my app +Do you support countries other than mine? +Why isn't my deposit in my account? +Why has my transfer been declined? +"I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?" +How can I tell if someone else is using my card? +What are the benefits of a disposable card? +I need help proving that this is really me and to verify my identity. +Was there a number to track that I could get? +I need quickly transfer something from China. About how long will it take? +Can I top up? +Is there a limit to how much I can top-up? +There's a card payment I didn't make +"If I lost my phone, how can I stop someone from accessing my account through the app?" +How come I got blocked for entering wrong pins? +How long until the transfer is reflected on my account balance? +I want to transfer some money from my other bank account into this one. +I still haven't gotten my new card. When will it get here? +I am confused why there is cash I did not accept in my account +Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working. +Why did I get a fee from the ATM? +My card payment has the wrong exchange rate +My transfer failed +Please explain the charge of 1L in error. I have purchased nothing in this amount. +My app is showing a cash balance that I did not receive. +Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money. +How will I know when I get my refund? +what is a virtual and how do i get one +What are my payment options for topping off my account? +"Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!" +Can I have a third card? +There is a €1 extra fee in my statement +Will I be charged a fee to top up using a debit or credit card? +I have a transfer waiting. +Why does my statement show various transaction times? +I have a pending payment on my card. Why? +Am I allowed to get an account for my daughter? +I'm still waiting for a money transfer to show. +The exchange rate for my cash withdrawal was incorrect +My money transaction can't be seen by the person I sent it to +Why didn't my transfer complete? +How do I take a block off my card? +If I exchange currencies on a frequent basis can I receive a discount? +I would like my money back for an item I purchased +Are money transfers free? +Why would a card payment be declined? +What US credit cards do you accept? +Why was my account assessed a fee for an ATM transaction? +Where is my new card if I haven't received it yet? +Do top-ups have a limit? +Is there a way to get around fees +Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees? +Where do I find my code to verify my top-up card? +Explain the extra fee on my card when paying. +Can I give a second card for this account to my daughter? +How quickly can you get me my card? +Where is the tracking number for the card? +"I purchased something and already received it, why hasn't the money taken out?" +I need to delete my account. +when will my transfer arrive +Are there downsides to using a disposable virtual cards? +I want to add money automatically when I travel. +I want a refund on a direct debit. +"Need a new card, mine is expiring." +When will the money reach my account? +"Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?" +What is the price for a physical card? +I made a purchase and would like to get a refund for what I bought can you have the money put back in my account? +The app won't identify me. +"How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet." +Where can I find out how to transfer money into my account. +"Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect." +How do I find out my source of funds? +What's the wait time for European transfers? +How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred. +I'm unhappy with the exchange rate your cash transactions. +What's the top-up limit? +There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ? +Cancel Transaction +I found my lost card. Am I still able to use it? +I am confused about your fee structure and was disappointed to see a fee for my transfer. +I saw that my transfer was declined. +I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something? +My cash withdrawal shows as pending still. +I have been overcharged. +I would like to get a few more physical cards. +When will my top up go through? +How do I know if my top up worked? +I did a bank transfer and my balance isn't current. +What is this fee debit on my account? +Am I charged more for using the ATM? +Why is the payment showing as pending from things I bought this morning? +I would like to cancel my purchase. +How many years old do I have to be? +My card has not come in the mail yet. +How can I use my American Express to add money into my account? +i entered my pin in wrong and got it frozen. how many tries do i have +why hasn't my virtual card arrived? +I didn't withdraw cash but I see that transaction on my app +i noticed that the funds were returned to my bank account. What happened? +"I made a mistake on the last transfer I made, who must I speak with to cancel?" +"Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?" +"This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined." +A transfer could not be completed. +"It's been two weeks and I haven't gotten my card, what do I do?" +can you tell me where to find the top-up verification code? +I can't use the app because I got mugged yesterday and they took everything. I need some help. +How do I get a new expiration date? +if im not using my account should i close it or just let it sit +"Why, when paying with the card, was I charged an extra fee?" +My card hasn't arrived. +"I need to exchange between different currencies, like GBP and USD. Can I do that with your app?" +When will a refund post to my account? +I could not get the cash I wanted +What is the dollar that I have pending on my statement there? +My payment has been returned. +Why is the cash withdrawal under pending? +What should I do if someone stole my phone? +What are the steps for getting money from a friend? +There's a payment in the app that I didn't authorize. +Why is your exchange rate so bad? +how much for a physical card? +I got notified that my top up has been reverted. Why? +What is this direct debit in my statement? +What does it cost to receive a SEPA transfer? +I was charged several times for something +I have a fee and I don't know why +How can I reset my darned PIN number? +Do you accept Mastercard? +"I sent a payment, but the person I sent it to says they don't have it" +I do not have my pin yet +I am unhappy with an item I bought. How do I get a refund? +My transfer into my account isn't showing up. +"There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened." +How do I get a card in the EU? +What is your exchange rate between UK pounds and Russian rubles for my last transaction +My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be. +Why was I charged an additional $1? +Is identity verification required for me to use my account? +"I just looked at my app and it seems I was charged extra, why is that?" +"I'd like to make a SEPA transfer to my account, but will I be charged?" +How long until my card will get here? +What steps do I need to do to delete my account? +How long will my top-up be pending? +Please tell me how I can receive a physical card +I need to update my phone number. +my cash balance less than what I thought +I lost my phone. Can I use my card without the app? +Can you tell me the restrictions for the disposable cards? +I need to make my card PIN a different number +It's not letting me transfer money to my beneficiery. +What if I need to use GBP instead of USD? +Are there steps I need to take before my card expires? +I seem to have lost my card. +Why won't the machine accept my card anymore? +I am still waiting for a money transfer to appear. +Why are you charging me a transfer fee? +I left my card at a restaurant and now its missing. +What are the steps to get my card back that was kept by the ATM? +"I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?" +I can't get my actual card to work +Why isn't my id verified? +how to i go about getting my virtual card +I couldn't get money from the ATM +The app is saying I made a withdrawl but I didn't. +Is there a top-up limit that I have to stay under during a given period of time? +I would like to know how to work out where my funds came from? +atm refused to give me money +how come when i asked for 100 it only gave me 20.00 in the app +Please help me with the activation of the new card. +How do I get a refund for an item I bought? +I transferred money and it hasn't come yet +I have been waiting for my card payment to be moved from pending status for an unusually long time. What is going on here and do you have an idea of when I can expect it to go through? +What documentation do you accept for the identity check? +Explain to me why a transfer would be declined. +I have a transfer that was declined. +When will my account receive the money? +"My card still hasn't arrived after two weeks, now what?" +My transfer isn't in +I am seeing in the App a some cash withdrawal that I did not do +"I didn't want to make a transaction, I want to revert it" +how do i get into my account and edit my details +Help me figure out why my transfer was declined +Please tell me the limit to topping-up. +Tell me about the card PIN? +Activate my card +My transfer hasn't appeared yet +How can I request cash back? The ATM just gave me a different amount than what I've been charged though... +Where can I verify my identity? +Must I verify my identity? +The cash I deposited using the ATM is still pending +Why was my virtual card rejected? +What systems do you have in place for my security when using my card for everyday purchases? +What do I need to do to get a card? +I noticed a charge for a transfer. Why is this? Is it because I did an international transfer? +What if my top up didn't work? +I need to dispute a direct debit. +Looks like my top-up has been cancelled +I don't recognize some transactions. Is someone else using it? +Can I get my money back on an item? +Can money be exchanged from one currency to another? +I tried my PIN too many times +can you tell me why my card was declined? +"I have not used my card all day, however, there is an unusual payment showing in my app. I would like to have that amount reimbursed." +Where can I find out where my funds came from? +Will there be a charge for topping up by account with a SEPA transfer? +why do i need to verify the top up? +I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it +My money transaction hasn't arrived. +"If I lost my phone, what steps do I need to take to stop someone from using my account?" +Can I reactivate a card? +"Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there." +"Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through." +"So my top-up failed, could you tell me why?" +I'm using the app and I noticed a payment that I didn't make. +What are the charges for recieving SEPA transfers? +How can I track my card's delivery? +The cash I got at the ATM is still in my account. +Why did my top-up fail? +how do i find out about transfers +Are there any limits if I use these virtual cards? +I can't seem to get my virtual card to work. +My transfer was not approved +How do I see my card in the app? +I would like a Visa card. +Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here? +I think I may have been charged $1 extra on my app. Could you provide some insight as to why this may have happened? +what currencies can i use to add money to my account +Are my contactless settings correct? I tried to use it today but it wasn't working. +My card was declined at a restaurant today and I don't know what the problem is. +"my card was refused, why?" +"I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here." +"Top up my card please, which y'all support?" +Why is a transfer to a beneficiary not possible? +How long does it take for the money to show up in my account? +Can I transfer my payroll to the bank? +What is the charge for paying with my card? +Verify my source of funds? +What do I do if I believe to be a victim of credit card fraud? +Can someone please tell me how much I can top-up? +How can I look at where my available cash is coming from? +The ATM did not give me my card back? +"If I can, I would like to get both Mastercard and Visa from you." +I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct. +Not sure what my password is. +what is the matter? +Where are cards available to order? +No Visa please. I want to continue with Mastercard. +Why do I have to give you my drivers license +What is needed for identity verification? +Do you have the option for a disposable virtual card? +"I lost my phone, what should I do?" +Is it possible for me to give my daughter a second card for this account? +I'm cancelling this charge. I still have not received what I bought from these people a while ago. +I was given the wrong amount of cash +This card payment isn't is recognition. +My statement shows a strange direct debit. +What should I do if someone else used my card? +How can I revert a transaction from this morning? +Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM. +There was an extra fee when I paid with the card. +What do I do if my card has been lost or stolen? +I have an unauthorized direct debit on my account +I don't see my top up in my wallet. +Where is the cash I deposited? +Where is my money transfer? +I have to verify my identity. What do I need to do? +Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added? +Why will my transfer not go through?! Keep getting an error message. +why did i get declined transfer +Please help me. My disposable virtual card won't work right. +"If I don't live in the UK, can I still get a card?" +I received the wrong amount of cash. +The cash withdrawal I took seems to be off. The exchange rate is wrong. +Are there cash machines where I can change my PIN? +Can I use google pay for topping -up +"There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it." +"I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!" +I didn't make a payment at this business. +I just got my new card and tried using it and it was declined? +I would like to receive instructions showing the verification process for top up cards.. +How do I get a new card sent to China? +"Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance." +Give me a refund +The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate. +Why is my transfer stuck on pending? +Is there a fee for adding funds with a credit card? +What types of top-up methods do you accept? +How do I go about exchanging currencies with this app? +This debit is not my transcation. How do I get my money out back? +Is there a transaction limit on a disposable card? +Still waiting for transfer to be completed. +Please help me. I don't know my code to get into the app. +Am I able to track a card that has already been sent? +The balance hasn't changed yet after depositing a cheque with some money. +Do yo charge a fee for exchanging foreign currencies? +Can a friend top up my account +Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received. +Where do I go to update details? +My payment did not go through because the app reverted it +Why did my card payment not work? +Tell me why my card payment has been declined. +"How do I close my account, since I'm dissatisfied?" +How do I verify my identity? +"I may no longer need GBP, but instead I will need AUD, how can I go about making this change?" +I forgot my passcode. Now what? +Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation. +I have a payment that I didn't make. +What's wrong with my ID? I can't verify it. +How can I check on the status of my new card? +"Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it." +can i get a card if I live in the usa? +What currencies can my account be in? +I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before. +Are you sure this is the interbank exchange rate? This rate is really bad. +What caused my top-up to be returned? +"I have a US credit card, will you accept it?" +Is it possible to exchange USD and GBP on the app? +Can you tell me if I can track the card you sent me? +Will I be charged to top off my account? +The amount of cash I selected to withdraw is different than what I received. +Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go? +Card payment is showing as pending +I still haven't received my card in the mail +What ATMs accept my card? +" +Where can I withdraw money from?" +Why is there a fee for doing a transfer? +The app reverted after I topped-up +How can I dispute a debit transaction? +Am I allowed to use different currencies? +Why do we need to verify top-ups? +Can I use the card at any cash machine? +"There was money taken out of my account, and I'm pretty sure I didn't do it." +Tell me how a top up would be reverted. +Will I be charged a fee for topping up using a European card? +What time will a transfer from the US take? +In regards to the PIN of the card? +Please specify any limitations that come along with disposable cards. +I want to shut down my account as soon as possible. +Why has my top-up been denied? +"My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?" +I think my top up was reversed. +I believe my exchange rate is incorrect +"I seem to have been charged to much for my holiday purchases, the exchange rate is wrong." +How do I update my address? +"When exchanging currencies, is there an extra fee?" +I cannot withdraw money from the ATM +How do I edit the personal details on my account? +What do I do if I completed a money transfer but the recipient hasn't received it? +A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount +What is the verification code for my top up card? +The top-up card is verified how? +How far is the closest ATM from me? +Can I have money of different country of origin. +How is the current exchange rate? +"I put money into my account in the form of a cheque, but my balance did not change." +I lost my wallet and all my cards were in it. +Do I have a limit to the number of top-ups per day? +I did not get the right amount of cash from the ATM. +Is there any fees for top ups? +I need to know which flat currencies are supported by you. +I wasn't able to withdraw money at an ATM +The app does not believe that I am myself +Is American Express supported for adding money into my account? +"When will I see my cash, since I already deposited my check?" +"daughter needs card, how do i add her" +I want to create a new pin. +Someone else made a Direct Debit transaction on my account +I am unable to use my card. +Can you tell me the cost of a transfer? +Can I use my American Express card to add money into my account? +Can I get a Visa or does it have to be something else. +Why are you charging me fees for using my card? +Is there a fee for topping off a US card? +Can I Transfer from SWIFT? +I ordered my card but it hasn't been delivered yet +Why am i being charged for withdrawing cash funds? +How do you do exchanges? +Can I set automatic top ups? +How do I verify the top up? +What steps do I need to get another card? +why do I need to show ID +Is there a way for me to check my balance? +Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken? +Would you give me a mastercard and visa? +Is it possible for friends to top up my account? +Where do i verify a top-up card? +What is taking so long on my transfer from the US? +"Okay, I found my card, can I put it back in the app?" +What is the handling fee for transfer? +Could I chose the date to have it delivered? +I would like a physical card sent to me. +"I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now." +I think my card is lost. What do I do? +Is there a topping up limit? +"How long does it take to activate the card, as it does not look like its working?" +Is it possible to change from AUD to GBP? +" +Which cash machines will allow me to change my PIN?" +When will the money show in my account? +"I forgot my phone at the hotel, so I can't access the app." +Why did my payment go back to my account when I bought something? +I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong? +"I see an extra $1  charge on my statement, why is this?" +What steps do I have to go through in order to activate my new card? +What is the process for transferring money into my account? +details need to be modified +Is my child too young to sign up? +I think the rate that was applied to my purchase using foreign currency is wrong. Help! +How do I add an existing card to the app? +I need my purchase cancelled. +I had the wrong exchange rate applied to some cash I got abroad. +Can it specifically be delivered on a certain date? +The rate applied to my foreign currency at an ATM was incorrect. +Will I be charged for topping up my account using a bank transfer? +I have an unusual payment in my statement +My card is about to expire. Where do I get a new one. +Can you assist on apple watch top ups? +Why do I have two charges It should only be one charge? +My cash withdrawal was declined. Why? +What is the extra fee that showed up on my card? +When can I expect to receive my card? +Why do you need to verify my identity? +Where can i find my top-up verification code? +My PIN was blocked. +I was mugged. They took everything. I can't use the app. What do I do? +Please let me know how to change my PIN? +Are there certain cards and currencies you support? +how do i get a new card +Why is my refund missing in my statement? +My card never arrived. +How long do I have to wait for my bank transfer to appear in my account? +Why is my refund not showing up on the statement? +My identity wasn't verified +What is the Top up rate charge for using a card in the US? +I payed with the card and there was an extra fee? +"I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?" +How long do I wait for a transfer to take? +I see an unfamiliar payment on my statement. +"My marital status has change, I got to correct my name to reflect that." +I would like to know how to transfer money into my account. +Why was the exchange wrong for the item I purchased? +Can I top up online? +My wallet was stolen and all my credit cards were in there. HELP?!!? +"I bought something and received it, but the payment went back to my account. Is the seller okay?" +What is the fee to top-up my account +Is the PIN sent in another message? +How do I shut down my account and get out of this company? +I transferred some money but the balance stayed the same. +How can my boss pay me directly to the card? +Why do i have to verify my top-up card? +What do you think of the exchange rate? +I can't see a verification code anywhere +the exchange rate I got for cash was wrong +I was charged a fee for a transfer. Where did it come from? +In the App I see a payment that is not mine. +There's a card payment with a name I don't recognize +What is the purpose of requiring my identification? +Why hasn't my cheque processed? +Can I use my card in another institutions ATM? +"I have one of your cards, but I don't know how to link it." +What do you demand for identity verification? +Do I need to set a limit on auto top-up? +"I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?" +Two days ago I did a transfer to another account within the country. It doesn't appear the transfer went through. I have verified the account number several times. Could you please check on this for me? +I'm worried that my card has been compromised because I see a payment that I didn't make. +Where can I find your exchange rates? +why do you charge for transfers? +My bill shows the same charge more than once +I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working. +"Hi there, I came across a problem with my top up and my money is missing, was there a system error?" +where has my transferred money gone? +"Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?" +"Unable to complete transfer, states 'declined'" +What is the significance of verifying the top-up? +Where do I pay with my debit or credit card? +Is there a reason my cash withdrawal was declined? +Where is my pin? I don't have it yet +My top up says it is still pending +"I was transferring some money to a friend, which I thought would be free, but I see there is a charge. What's up with that?" +My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges? +I'm not sure how to complete the identity checks process. +Can you explain your exchange rates basis? +I am sure I have plenty of money to transfer but my transfer is being declined. +Can my account be topped up by my friends? +I haven't seen the cash yet from the cheque I deposited. +Has my top-up been cancelled? +You provide support in what countries? +"how long does it take to transfer money, my retailer is waiting" +I have two of the same charges on my account! +"How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet." +Why isn't my balance updating? I did a bank transfer and it isn't current. +The cash abroad exchange rate is applied wrong. +"There is a fee for a transfer, please explain that to me." +Why do I need to have my identity verified? +I can still see money in my account after making a payment +I see a direct debit payment on my app that I did not do +The money disappeared after I topped up my account. +I deactivated my card but would like to reactivate it. +How do I delete my account? I am dissatisfied with the service. +What can I expect at card expiration? +I don't think I was supposed to be charged so much. +"I got a card, how do I get it in the app?" +Why did my money disappear when I topped up?? +ATM only gave me $20 instead of $100 +I have a card that was deactivated can I reactivate it? +"Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?" +What is the virtual card and how can i get one? +i live in portugal. do you operate here? +Please tell me how to verify my top up card. +Any chance of getting the card outside the UK? +Why am I unable to withdraw money even though in the past I've done it just fine? +Why did I get charged for a withdrawal? +Can I use American express with apple pay? Why does it make my top up not work? +What are disposable virtual cards? +"The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?" +I need to top up using a cheque +Can you tell me how to get my card on the app? +Why is my transfer still pending? +Where should I withdraw money from? +Why isn't my topup working? +If I need to top up with cash where should I look? +How can I pay for top-ups? +Delete all of my account information and my account right now. +How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay. +Can I obtained a Visa Card +"Hi, I have done a topup, but my money was reverted. Please look into this issue." +How do I change my AUD into GBP? +I have trouble proving my identity. +I cannot tell what my top up currently is. +How long will it take to urgently transfer something to China? +Can I directly deposit my salary to this account? +Why did my transfer not work? +Can I track the card that was just sent to me? +When will the cash that I put in the ATM be cleared from pending status? +What do I do after my card expires? +What is the procedure to transfer money to my account? +Can I use this card at any ATM? +Someone might have had access to my card. +A false direct debit payment is showing in my app +Why is my top-up pending? +My Google pay top up isn't working. +Which ATM's am i able to change my PIN? +"I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?" +"app malfunctioning, does not know its me" +What is the daily limit on my card? +Is it free for top ups? +Why won't my transfer to another account work? +I tried to use the ATM today but it would not accept my card. +Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge. +I see a charge for a direct debit that was not me. +Why was I charged an extra fee when using an ATM? +Is it possible to get a physical card? +Why do I need top-up to be verified? +How long does it take for money to transfer as my balance hasn't been updated +What do I need to do to get my salary through this? +What happens if the ATM doesn't give the right amount of money? +How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund +Where do I find the auto top up option? +The transfer on my account is not showing up. +I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes? +"If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?" +How soon will I get my card? +Can I use my account before the identity verification is complete? +how many transactions can go on a disposable card? +I live in Germany. Is that one of the countries you are in? What other countries are you in? +Why am I seeing a transfer fee on my bank statement? +Is it possible to refund an item? +Why is a transfer I have still pending? +Help! The app has an ATM withdrawl that I didn't make. +My payment card was declined - could you tell me why? +"Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account." +Where are the virtual cards? +Are the delivery days flexible? My schedule only allows me to be a available on specific dates. +i tried to transfer cryptocurrency into my account but was denied +I do not know why I was charged for the $1 transaction. +I tried to transfer money but it didn't go through +i tried to withdraw money but was told i didn't have funds +I thought it was free to make a withdrawal. So how much does it cost now? +"I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong?" +How many disposable virtual cards can you have? +I'm still waiting for my transaction. +My identity is unable to be verified. +My account isn't showing a transfer I made. +I made a transfer from my UK account a couple of hours ago. Could you please make sure everything went alright. +Do I need to verify my top-up card? +I see a duplicate payment. +"In my statement, I got a €1 extra fee." +Why did the ATM give me less money than what I requested? +I need to close my account as soon as possible. +why didnt a transfer to my account process +Is my account accessible even though my verification of my identity has not passed yet? +is there a foreign currencies charge? +What was the extra charge for using my card? +How much is the charge to top up via credit card? +"Not living in same place, need to change details" +I wish to cancel a transfer +can usa residents get a card? +Tell me how to renew my new card? +I checked the app and my balance has not been updated for the cash or cheque deposit. +How do I verify the top-up card? +Why hasn't the money transfer arrived yet? +may I have a Visa and a Mastercard from you. +Why do I have duplicate transactions for one purchase? +Can someone help me unblock my pin? +The app is telling me that I am not me. +Can you please inform me of the restrictions for the disposable cards. +What are my payment options? +"If I need to transfer something quick from China, how long does that take?" +this verifying the top up is annoying +my refund has not hit my account yet +I tried to make a transfer but it failed. will you tell me why? +I couldn't get the money I needed. +I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative +I only got $20 of the $100 that I attempted to withdraw. +A withdraw I tried to make at the ATM was declined I don't know why. +My card payment did not go through. +My morning transaction needs to be canceled. +The card payment I attempted to make failed. +My transaction from earlier needs to be reversed. +I made a cash deposit and the balance wasn't updated. +"Although I am not located in the UK area, may i still receive a card?" +I didn't make this payment! +what documentation do I need for the identity check? +I believe there is a mistake because a payment I didn't make shows in my app. +Do I need to verify my top-up? +I got charged in double and want a refund +Is my card denied anywhere? +"What's go on, where is my new card?" +Reason for my card to decline +I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on? +I need to change details about my personal account. +Where can I find how to change my name? +How do I go through the identity checks? +"I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?" +My refund is not showing. +I need to withdraw money. Where can I do that? +Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough? +"Can my daughter also have a card issued in her name, but linked to my account?" +What are the reasons to be charged a fee on card payments? +Why was my transfer charged a fee? +"My card's expiring a month from now, should I place an order for the new card?" +I was checking my statement and my top-up has been reverted +"I changed the currency, but why is it costing more?" +I left my phone at the hotel. +What should I do if my card payment was cancelled? +Can I use a credit card from the US to top up? +Is there a way to link cards if I have one of yours? +Why do you keep declining my payment?I tried several times already with this card and it is just not working. +The app is showing a direct debit transaction that I did not perform +I need assistance activating my card? +i used a check check yesterday to balance my account and it isn't showing up? +How do I change the PIN? +"I tried to use my debit card, but the payment did not work." +Can I top up using cash? +I hate this company! Can you delete my account? +"I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?" +I bought something and now I want a refund. +My top-up hasn't happened yet. +Can I have money in more than one currency in my account? +My balance is not what I thought it was following an ATM withdrawal +Can I use my Apple Watch to pay for gas? +Give me a refund now!! I am still waiting. +What will my exchange rate be? +What countries can I use my account in? +I bought something and want the money refunded can I get some help with that? +Will there be extra charges regarding to adding money into my international card? +I believe that the rate of exchange for my cash withdrawl is incorrect. +I need to find the top up verification code +My card isn't working at all. What happened? +Is there a charge for receiving money? +I added money through a bank transfer and it is not showing in my balance. +can i see money source? +My card needs to be activated. +How do I find out how or where this transaction on my account came from? +Why hasn't my refund appeared on my statement? +"Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!" +I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card? +What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount. +I still want to use my account but haven't verified is that OK? +How do I tell if my top up was reverted? +I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one? +Why hasn't my cash been deposited yet? +I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate? +"There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!" +I believe my card has been compromised as there are funds showing that I did not receive. +I need my card immediately. +"I received a ""declined"" message when doing a transfer" +How long do I have to wait until the transferred money shows up? +Can you delete the account? +"For the identity check, what kind of documents do I need to have?" +A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived. Can you check and see if all is ok please? +What is this extra fee while I was doing a transfer? +I made a transfer but my balance hasn't been updated +How dp i top up with a cheque ? +It is listed in my app that I made a payment which I did not actually make +Can you explain why the ATM is giving me less money than what I asked for? +I requested a refund but am unable to see it in my account. Why is that? +Why is it saying I have a pending payment? +I would like to know where the funds are at. +Why hasn't my friend received the transaction? +What's the process for terminating an account? +What is the function of the identity check +How long do I wait for a transfer from the United States? +Where is my money that I transfered?! +Can I order another card? +I forgot my PIN number. +A refund is taking too long. +Can you tell me exactly what fees I will expect to see in regards to your cards? +Why has my card been declined? whats the deal? +How long does my top up pending last? +Can you unblock my pin because I put the wrong one too many times. +"I got a message saying I made a withdrawal from the bank machine, but I did not." +Why did my cash deposit not show up? +Why am I seeing a direct debit thats not mine? +The disposable cards - what are they for? +How do I fix a payment that was reverted +How old do you have to be to open an account? +What happens if I forget my PIN? +"I found my card, am I able to put it back into the app?" +"Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?" +Can I call to get my card activated? +I think there was an error in your exchange rate. +Do you charge a fee for topping up a card? +My statement indicates I made a payment to an unfamiliar merchant. +I made a payment with my card and it hasn't changed. How long do you think this will take? +Why is my card payment still pending? It should have gone through already. +When will my deposit post to my account? +"I need a hand here, I need to top up cash." +How do I avoid a fee to use an ATM? +I need this item refunded +It's been a week since you sent my card and I still don't have it. +I looked at my statement and found a payment I and found a mistake. +I did not get enough cash +Explain why my top up would be reverted. +I bought some things in the morning but the payment shows as pending +My transfer to my account is missing. +Can you help me retrieve my card? +I would like to activate my card. +"Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this." +My identity hasn't been verified. Can I use my account? +When will my cheque process? +How do I report possible fraudulent activity on my account? +Tell me the currencies that you support. +How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info. +How much does a transfer cost? +What apps can I use to top up my account? +what are the exchange rates for getting cash +Why would I receive an error that my transfer isn't possible when I've done it before? +Why are there additional fees for transfers? +I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is? +The exchange rate for my payment last Saturday must be wrong because I was charged extra. +I thought transfers were free. Why was I charged to transfer? +The exchange rate was different when I got cash +Please send my card as quickly as possible. +What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working. +Is there any cost to change foreign money to local? +what currencies can I receive my salary in with this? +Will I be charged for topping up? +The exchange rate applied was incorrect when I was traveling outside the country. +Where can I get my card PIN? +Help me figure out how to link the new card. +There's a direct debit payment that I don't recognize. +When did I get a $1 extra fee on my statement? +how do I get a disposable virtual card? +"Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account" +" +Where can I use my card?" +Is there a charge for a physical card? +After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on? +Does a discount apply if I exchange currencies frequently? +"If I want a friend to top off my account, can they?" +What countries do your accounts support? +Where do I go to cancel a transaction? +Which ATMs am I allowed to get money from? +How come a fee was charged when I tranferred money +Is there a way to modify my details? +can I have multiple currencies? +Where is the closest ATM I can use? +How come I was charged a transaction of $1? +What do I need to do to verify my funds? +Help me close my account. +Make me understand why I am charged an extra fee when I use the ATM. +I am not able to verify my id. Why? +Why is my transaction taking so long to complete? +I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments? +Where can I locate my PIN at? +What are the steps to finishing up with this account? +Has my card been lost in delivery? +My cash withdrawl has the wrong rate of exchange. +Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately! +What do I need for the verification check? +still need to get card pin +Will I be charged an extra fee if I need to exchange currency? +I no longer want this can i cancel my purchase? +I tried entering my pin several times incorrectly. Why isn't my pin working? +Why can't the recepient of my money transaction see it? +How can I cancel this transaction? +I don't see a refund in my account. +"Apple watch top up help, please?" +How can I change my account details? +Can I already use my account although the identity verification has not passed yet? +There is a duplicate payment on my card. Why? +How long do transfers take to show up in my account? +My app says I withdraw funds from my account through an ATM. +You've incorrectly calculated the exchange rate for my cash withdrawal +Why was my transfer stopped ? +Can I edit my details? +How would I go about getting a physical card to use in stores? +"HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?" +I would like to know if I can top up with Google Pay. +It won't let me verify my identity. +Why is my identity not being verified? +What is the top-up limit for my card? +Why hasn't my account updated to reflect my current balance? +"I might need to exchange between USD and GBP, is this possible with your app?" +"I have the cash already, my account still shows up as pending. How can my account be still pending?" +I want to top up by card +What ID do I need to verify my identity? +How can you transfer my salary to my correct currency? +How do I request a disposable virtual card? +Am I supposed to verify my identity? +Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks. +This fee shouldn't be there after I paid with a card. +Where can I see where funds came from? +I think a payment I made with a card was cancelled. +Can you tell me about why the account I have was charged an extra 1$ +the transfer to an account wasn't allowed is there any other way for me to do it +There's a duplicate charge on my account? +I refuse to verify my identity. +"I am having issues using contactless payments, could my card be damaged?" +"On my last trip, I received the incorrect exchange rate." +How do I validate my identity. +How do I go about ordering a new bank card? +Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago. +I should not have been charged a fee for my transfer. +"Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow." +A cash withdrawal has been done that I didn't do. +Can I reset my PIN if it is blocked? +I need a transfer cancelled. +Mastercard is my preferred company. +"I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?" +How do I report my card as lost or stolen? +Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice. +Where is the cash deposit I made? +Why am I seeing a fee for transferring money? +explain the interbank exchange rate +I did a card payment but its status is still coming as pending. Please check and inform when it would complete. +need to exchange currencies +How do I go about transferring money into my bank account? +"Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before" +How can I tell if my top-up has been cancelled? +What currencies can I exchange? +Why is my card payment pending? +Why am I being declined? +"I am interested in giving a second card to my daughter, how can I make this happen?" +How many times can I enter a wrong PIN before it is blocked? +Am I able to top up with this cheque I received? +How do I go forth with bank transfers for top up accounts? +"I was blocked by using the wrong pin too many times, can you help me?" +How do i access the auto top-up option? +What does a transfer cost? +Please tell me why I would have to pay a fee for a recent payment. Thanks. +Seems like my top-up has been cancelled +Should my top up still be pending? +When will my top-up go through? +"I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied." +What proof do you need for my identification? +Do you work in Greece? +"If my top-up didn't transfer, what went wrong?" +What are the rules for using disposable virtual cards? +I have a direct debit that I did not set up +Am I able to cancel a transfer I just made +I bought something this morning and the payment is still pending +where do you find your exchange rates? +I have not received the completed transaction. +How can I transfer money to a beneficiary? +Can apple pay handle top up exchanges? +I can't find my PIN anywhere. +I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate. +What do you use disposable cards on? +I used my card to get cash then I was charged a fee that I shouldn't have been charged. +I can't use the app. My phone is lost at the hotel. +I had an unexpected fee +Can I use a bank transfer to add money to my account? +Will my GPB update my salary +Help Me! I lost my card. What should I do? +Can I use my virtual card for recurring monthly payments? +Is currency exchange possible? +I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me? +Can I specify a day for my card to be delivered? +how do i avoid charges in the future +"Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?" +"What do I do with my ""decline"" message on a transfer?" +Is it possible to use my apple watch for topping up? +"How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?" +Why hasn't the transaction I did arrive yet? +Why is the exchange rate different than expected on my transaction? +Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item? +I'm not sure why the card payment didn't work. +I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? +"I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?" +How old do my kids need to be to use your service? +I can't access my account. +Someone besides me might be using my card. +There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on? +My card payment is being declined and I've tried several times. +Where is the top-up verification code sent? +I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back? +Why am I charged a fee for getting cash? +"There is a pending transaction on my account, what does this mean?" +Can I reactivate my card? I reported it lost and found it this morning in my jacket. +Do I need to verify the top-up? +What if I don't verify my identity? +I want to apply for a Visa card. +"My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded." +Why was my cash withdrawal declined by the ATM? +Why should I have to prove my identity? +"I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer." +I need help verifying my identity. +why wouldnt the atm give me money +What is the reason my top-up is still pending? +I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back. +The fee charged when I changed rubles into British pounds was too much. +Where do you need to live to receive card +"A strange card payment, I do not recognize it." +I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed? +Why have I been charged a small fee to use my card? +Please tell me how I verify my identity. +I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app. +How many days to deliver to a US customer? +"Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow." +I'm concerned because my cash withdrawal is pending. +Why would I get a decline message in a transfer? +What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize. +"Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet. Do you guys have the money yet? Maybe it's just not in my account. Let me know when it will become available, please." +How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month. +What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright. +please help my transfer go through +What is this extra fee that I got when I used my card to pay? +What do I need for the identity verification? +Why are you charging me for ATM withdrawal? It has always been free before. +Can I get a card in the US? +Will I be charged any fees if I want to add money with an international card? +How many currencies can I have? +"If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?" +I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take? +Why wasn't my payment to beneficiary X approved? +How long will it take for my cash withdrawal to stop pending +"My app says I made a withdrawal, but I didn't." +Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist. +There are two of the same charges on my account. +Did a WD earlier at an ATM. The amount showing in the App is more than I got though. +Is there a few for exchanging foreign currencies? +Why did my top up get reverted? +How do I troubleshoot when contactless doesn't work? +How would I top up with a cheque? +My card seems to not be working at all. +Why wouldn't my withdrawal go through? +My transfer failed. Help! +I can't see my refund on my account +I got some items this morning but the payment says pending +I would like to know what the restrictions are for the disposable cards. +I was denied cash at an ATM +How do I set my physical card PIN? +It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet. +I need to change my home address. +I'd like to have it delivered on Saturday. Is that possible? +I have my card now how do I activate it? +I couldn't make a transfer because it was declined +Is there a way to set up an auto top-up? +I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process? +What is the reason for my card payment to be reverted? +I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through? +What can I do to track the card you sent me? +Why is there a fee for cash withdrawal? +What is the process to create a disposable virtual card? +Is there any way to see my card in the app? +I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me? +are there age requirements +Can my 8 year old grandson open an account at the bank? +"I'm trying to verify my identity but can't figure out how, what do I do?" +how do i set up my apple pay watch to connect to my account +I want to change my PIN - do I need to be in a bank? +When does my transfer from the US arrive in my account? +Please delete my account immediately. +I can't see a top-up top-up verification code. +Do i have to verify who I am? +I don't know how to verify my identity. +What do I need to do to perform identity checks? +Why is the transaction to my friend still pending? +the exchange rate at which my card payment is at is wrong +Can I receive my card anywhere? +"I want to start using my card, how do I activate it?" +I keep being asked to verify my identity. Is this normal? +Is there an age limit for opening an account? +"I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?" +Will there be a charge for exchanging foreign currency? +I tried to top up but the app rejected it. +"I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help?" +I'm not sure how to provide my identity. +what is this charge i didnt do it what can i do +Will you work with any fiat currencies? +Can I add money in intervals to my account? I will be traveling. +how do i add money from my amex card to top up +I didn't get the correct amount of money from the ATM machine +What do I need to see my source of money? +Will you assess me more fees if I top up with an international card? +"I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long. I know that I have the correct account details, so that isn't the problem." +I would like to cancel my previous transaction +What is the process for activating my card and using it? +Am I allowed to carry an additional card? +"I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?" +I can use this card at which ATMs? +I've got a repeated tranasaction on my card. +"I attempted to top up using my card, but now the money just disappeared?" +I tried to withdraw 40 pounds but only 20 came out. Did you steal my money? +Where's the money I transferred into my account? +I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed. +The transfer that I was trying to complete was declined. What was the cause? +how do you get exchange rates +"Is there something wrong with my card payment? It's been pending a really, really long time." +I would like to pay by cheque. +I'm not able to activate my card how do I fix this problem? +I messed up a transfer and need to reverse it. +Am I able to get a refund for something I bought? +Why hasn't my top-up gone through? +What countries are you located in? +Where's my card PIN? +How do I add my new card? +Why have I received a rebate for my payment after a week? +My address is incorrect on my file. +"I recently deposited some money into my account, but it still isn't showing up. What's going on?" +There's something wrong on my bill. A transfer fee should never have been added. +I am trying to find out how to exchange currency X with currency Y. +"So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?" +I was charged the wing amount for an item. +The ATM cancelled a transaction on me when I was trying to get some cash out. +How do I reset my password? +Where is my missing cheque I deposited? +A random charge got added to my card +My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on? +need to know if there is a maximum i can top up +Is it possible for me to top up with Google Pay? +My virtual card isn't working. +Can I put my found card back into the app on my phone? +Will a beneficiary not accept a transfer? +Can I put my old card back in the app? +Are top-ups unlimited? +I am not recognizing a debit payment from my account. +"I am blocked now because I entered the wrong pin, need help." +i can not see my top up +My top up was denied +I'm not sure how disposable virtual cards work. Please help. +Why was I charged extra when transferring? +Is there an age limit to open an account +where is my new card? +"I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?" +How long until the card arrives? +"I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?" +Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that? +What process should I use to transfer money into my account? +I made a cash deposit going to my account but it is not there +Why is there a payment I didn't do in my app? +I need to know what charges I will incur for using a European card for top up. +I'm still expecting the transaction to be finished +Do I need to use a limit on top-ups? +What should I do to top up using my Apple Watch? +"I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?" +Does it matter if I use Visa or Mastercard? +My card doesn't seem to work. +How come there is a $1 extra charge on my statement? +"I need to transfer something ASAP from China, how long will it take to post to my account?" +I would like to edit my personal information . +Why am I being charged for the same thing twice? +where can i located the auto top up function? +How long after a failed topup will funds refurn to account +Can I link your physical card +Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later. +"I normally have no issues making transfers, so why am I suddenly being told it is not possible?" +I tried to pay with my card and it didn't work +Will you accept my credit card? +I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back. +The app does not know it is me. +There was a direct debit I don't recognize. +I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined? +what can I do if I got my American Express in Apple Bay but top up is not working? +"I have a Visa and Mastercard, can I use these?" +Why am I not allowed to transfer money to my cryptocurrency exchange? +Can I add money to my card automatically during a trip? +I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is? +Why is my cash request and the amount I received different? +Where can I find the verification code for the card top-up? +How can I hold and exchange fiat currencies? +Can I withdraw money from another bank and transfer it into my empty account? +How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though... +I seem to be having trouble with my Google Pay Top. Can you please help? +I have lost my credit card in the ATM! +Why can't I take cash out of the ATM? +I'm having a hard time proving my identity. +What do you require for identity verification? +ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now! +Do you have a tracking number for the card I was sent? +Is there a charge for transfers? +Supported countries +Where can I pay with my card? +My top up isn't in my wallet. +what is the time frame for transfers +Are there any fiat currencies that you will not work with? +I sent money to someone but they haven't gotten it yet +Can I use my account although the identity verification has not been accepted yet? +Where do I go to fill out the identity form? +Can the exchange rate change while I am in the process of making a withdrawal? +What top up charges are there for US cards? +There is a direct debit payment on my account that I didn't authorize. +There is a withdrawal in my account I didn't make. +Why do I need to verify my account? +I have a transfer that is still pending. +Why hasn't my return cleared my account? +I've never been to that store. That's a fraudulent charge. +Why are you asking so many questions about me? +My latest transfer seems to be missing. +My top-up failed to go through. +My app shows a direct debit that isn't mine. +When will my top-up happen? +Am I permitted to have a spare card? +Why am I being charged extra when I withdrew money? +I no longer have my phone. +"I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card." +Can my children have an account? +What could possibly be the cause of my failed transfer? +are transfers to a beneficiary possible +there is a debit i dont recognize +I was declined when trying to withdrawal cash! +My card payment failed. +Are there discounts for frequent currency exchanges? +I have an unfamiliar direct debit in my statement. +"Please help me, there is a transaction in the incorrect account." +"It has been a couple of hours but I do not see my balance updated, can you help?" +There is a refund missing. +How long will it take for my payment to go through? +"When I was traveling abroad, the exchange rate was applied wrong." +Can I order a card please? +A payment is pending +How do I activate auto top-up when traveling? +Are there restrictions to transfers to certain accounts? +I think I have an extra transfer charge. +What do I do if my card is stolen? +Seems like my card payment has been cancelled +What happens if I use my account and my identity verification hasn't finished? +I just got married and I need to change my name +How do I top up by cheque? +What I topped up was reverted by the app. +I need to know where this charge is coming from? +"If my PIN number is rejected, how do I solve it?" +What are the fees associated with top up via transfer? +Where do I go to get my new card linked? +Card payment didn't go through. +Tell me where I can find the auto top up feature and a little bit about it please. +I didn't cancel my top-up. +I no longer want to keep this account. +How long does it take for a top up to be approved? +I just got married and need to change my name on the account +Do I pay a fee for SEPA transfers? +What on earth is up with the exchange rate! This should have been a much higher amount of cash +Is it normal to get charged extra when i use my card? +Why was I charged an extra pound? +Why hasn't the transfer shown up in my account yet? +Please help. The card won't work. +How many cards am I allowed? +Can I exchange my money for EUR? +Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times! +"How long does it take for transfers to be approved? I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account." +I want to start using my card. +I tried to make a purchase in the store but my card was declined. +Can I auto top-up as much as I want? +Please help! The app won't let me cancel a money transfer. I accidently sent money to an account that wasn't mine. I need this cancelled immediately. +"I need a second card, can I have more than one?" +"Help me please, My Apple Pay American Express top up does not work." +How can my friend send money to me? +"Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?" +Where is my top-up generated from? +how come i was declined +I want to cancel a transfer I just made. +"If there isn't much money left over, will it top-up automatically?" +Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money. +Will I be able to top up by cheque? +I can't use my card for anything +My top up is not working +How old do kids have to be to open an account? +Do you send duplicate cards? +My card has gone missing. +What are the steps for identity checks? +What exchange rates do you use? +Can I track the card that you sent me in the mail? +I would like to know what exchange rates you use? +Could you assist me in finding my lost card? +How long does a payment usually show as pending? Is it normal that mine is still pending? +How do you do currency exchanges? +"When I received my money, it was not in the correct amount. The exchange rate was not what it should have been." +Am I able to change my PIN at certain cash machines? +I've forgotten my passcode. Can I reset? +"My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?" +What's the procedure with currency exchange? +"I would like to get a physical card, but I don't know how. Can you help me?" +Please explain why my transfer attempt was declined. Thank you. +"I'm interested in using fiat currencies, which do you support?" +I could only take the amount of money that was available to me which was less then I expected. +How do I cancel a purchase? +Why can't I use this beneficiary? +What do I need to do for the card activation? +I sent money and the recipient has not received their money after two weeks. +I have a top-up that's still pending and wanted to know about it. +What is the procedure for topping up with a cheque? +Explain why my top up has been reverted please. +At what places accept my card? +"I want to get a Visa and Mastercard, is it possible to get both from you?" +I see an unauthorized withdraw. +Why do you need so much information about me +"I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?" +Where do I go to change my PIN? +I need my card frozen cause it was used without my consent to take money out. It was in an odd place. +Can I pick a new PIN? +I'm happy with Mastercard and want to stick with just that credit card. +What type of card will I receive? +"My cash withdrawal shows pending, why?" +"Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??" +Can I get a new card? +Are you able to delete my account? +"So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?" +Can I transfer my salary onto here? +For what reason did my top-up get cancelled? +Why hasn't my card arrived yet? +"extra fees on a cash withdrawal, not cool." +Are there charges for using a bank card to top up +How can I cancel a transfer I made +A payment I made is for a wrong amount can you help me correct the mistake. +What are the steps to change my PIN to something else? +I haven't received my pin +Where can I activate my card? +A friend was telling me about her disposable cards. What would I have to do to be able to get that feature? +Are all European currencies available for holding and exchange? +I can't get my card out of the ATM +My top up card needs verification and I don't know how to do it +Can I top up any amount? +Can I top up with Google Pay? +I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok? +My actual card isn't functioning. +Where do my funds originate from? +What is the number of transactions for one disposable card? +Can you tell me when the transfer will be completed? +When the time is right will this automatically replenish my balance? +"A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me." +I would like to delete my account. I'm not happy with the service you're providing +I am interested in changing my personal details. +I used foreign currency to buy something and I think the rate applied is incorrect. +"Even though I made a cash deposit, I am not seeing it in my account." +Is exchanging currencies one of your app services? +Can you tell me how to get AUD not GBP? +I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system? +"I'm expecting a large refund from a store I returned merchandise to recently. They say they have sent the money but I don't see it in my account, can you help." +Can cards be dispatched on a specific date? +The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly. +What happened to the money that I deposited? +How do I start an exchange between GBP and AUD? +"I moved, can I edit my personal details?" +I got a new address and need to change my information. +Do you support fiat currencies? +Are purchases returnable for full refund? +Can you explain the various transaction times shown on my statement? +How can I get a disposable virtual card? +Can I do a SWIFT transfer? +I'd like to use my American Express to place money into my account. +Is it possible to change my PIN? +Is there a way to tell where the money came from? +Which one are you? Visa or Mastercard? +There is a payment on my card that I do not recognize. I've never seen the name on the transaction before. +"Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?" +Cash I did not get showed up in my account +Why do I get a fee every time I transfer? +How to receive the actual card +My top-up is taking a very long time to complete. +Am I allowed to hold money in multiple currencies? +I didn't get the right amount of cash because of the exchange rate. +I need to know how much it costs to transfer funds. +My top-up has been reverted and I would like to know why. +How come I was charged an extra fee when paying with the card? +It looks like my top-up was cancelled +Why was my request for cash declined? +The money that I have transferred hasn't arrived yet. +I require verification of my source of funds. +I got cash and the exchange rate should have been different than it ended up being. +Do you have info about the card on delivery? +I want to top up my account. What payment methods are supported? +want to know where funds come from +Where is my cash deposit in my balance? +There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money. +"Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending" +My transfer failed when I tried. +I would like it if I could get an item refunded +As my kids get older are they able to get set up with their own accounts? +How do I start auto top up? +I added money to the card but the transaction didn't go through +What's the transfer time from Europe? +Please tell me if I'm going to be charged for sending out more cards? +My top-up has not posted. +Is there restrictions on where I can use my card? +When will the transaction go through? +What's up with verifying top-ups? +I am not sure where my phone is. +How many top-ups am I allowed to do? +Can I use this app to change money? +I could not get the top-up to go through +Are SWIFT transfers supported? +"I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now!" +I have money in a foreign account that I want to send to this account. +How do I verify my top up? +How to edit personal details? +Why can't I see my funds after I topped up? +The card PIN is not visible anywhere? +I got a strange cash withdrawal in my statement +Can top ups be done from an apple watch. +Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue! +What is the fee charged for using my card? +Can you tell me where to go to get a disposable virtual card? +Can I change my PIN online? +I will be traveling. Can I add money automatically? +Why would my transfer be declined? +Can my friend send me money if it is not in US dollars? +What are the charges for receiving a SEPA transfer? +"Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?" +Why can't I complete my transfer? +Can you tell me how to top up on my card? +"The expiration of my card is near, how do I order a new card?" +Can I get a Visa or Mastercard? +I see a direct debit transaction that I didn't make. +Do I have to manually top-up my account each time or will it do it on its own? +I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please? +Can I verify my identity? +If I top-up by using a trasfer are there charges that applied? +How can I information on my limit for top-ups? +After transfering some money my balance hasn't changed. +"I want to use my card, how would I activate it?" +How do I find my new pin? +For what reason can I not transfer money to a beneficiary? +I made a payment but it's still pending +Will the duplicated payment be refunded? +How do I sign up for a card if I'm in America? +Why is my cash deposit not in my account? +What are the steps that I need to take to activate a new card? +Could you tell me what your exchange rates are? +I was trying to top up my account and it isn't working +What is your age limit? +There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment. +Can friends transfer money to each other? +why has a transaction to a friend been delayed? +Why was my cash withdrawal given the wrong exchange rate? +What can you use the disposable cards for? +How do I activate my new card +I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why. +What happens if a merchant doesn't accept you payment? +Why didn't my top up work? +where do you have locations at +I want to transfer money with my credit card. +What fiat currencies do you allow exchange with? +i bought the wrong size and would like a refund +Why is my top up for my new account not instant +What are the fees for using transfer to top off my account? +Will I be charged for receiving money? +I did not receive the correct amount of cash. +"I got a new card, how do I link it?" +How do I get another card +How to verify top up card? +"Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card." +"Hi, is everything in good standing with my card? I am receiving multiple ""decline"" messages." +Is my PIN recorded anywhere? +Which countries are supported +"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already." +"I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet. It's been a day already!" +Where can I find the exchange rate for my transfer? +"I couldn't transfer money to my bank, why not?" +Do I need to pay extra for exchanging currencies? +Can I use my virtual card to complete transactions for memberships? +"I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?" +"I took out money, and didn't get all of it." +How do I unlock my account after typing in the wrong PIN too many times? +I urgently need to transfer something from China. How long can I expect it to take? +I need to transfer money into this account from my other bank account. +How do I deposit cash? +After I used my card I saw I was charged a fee for using it +Is there a charge for using an European bank card for top up? +"If I was travelling abroad, would I be able to hold currencies in euros?" +I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange. +"My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?" +Can I top up my account with a check? +I need help reapplying my top-up. It seems it isn't working. +Why isn't my refund showing in my statement? +I transferred some money but it hasn't arrived yet +I haven't yet received money that I transferred +Where can I find my fund information? +How long will it take to receive a virtual card? +There is a transfer not showing on my account. +I would like to cancel a purchase. +"I would like to re-activate my card, it was previously reported lost but I found it this morning." +Is my card broken? I can't get cash out of the ATM +Is this card accepted by ATMs? +I can't see my cash deposit in my account. +"My card couldn't complete a transfer, why?" +What do I do now my credit card has been swallowed by the ATM? +The payment I made with my card is not showing up. +I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please? +"My transfer is still pending, why?" +cash and check deposit has not gone thru +Do I need to add my salary? +Can I get another card? +I need to deposit money to my account +"When I withdrew my money, why was there an extra charge?" +What should I do if I see an unauthorized withdrawal on my statement? +Where do I go to verify my identity? +I may need to dispute a Direct Debit payment. +"I deposited a check, but haven't received the funds for it." +My new card has not been delivered to my home yet. What is going on? +I want to change my account details. +My balance was not updated after transferring money. +Where do I find my PIN for my new card? +Why is there an unknown card payment? +"What are the steps to activate the card, as it does not seem to work?" +"I made a mistake when making my last transfer, please cancel before it goes thru." +The card that I have isn't working. This is the physical card. +I could not get the ATM to work +I would like to purchase another card. +Is there a location where I can change my PIN? +Why can't I see my refund in my statement? +Why was I charged a fee for my withdrawal? +"Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening." +Who accepts the card? +Can you please reactivate my card? +I have a charge I did not make. +There is money missing from my account. +Why wouldn't my contactless work for the metro? +Is a new debit card free? +How can I get a virtual card for a one-time transaction? +I don't know my password +"Declined, transfer not completed." +Why did the app deny my top-up? +The contactless payments are not working. +Tell me what I need to do to activate my card. +The machine gave me the wrong amount of cash. +I want my purchases cancelled. +I believe my card payment were reverted +im worried about fraud how do you protect my account +Is this card available to Americans? +I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this. +Can you please check the exchange rate when I was getting cash? +Where do I order a card? +What is the point of verifying a top up? +Why was I unable to complete my transfer? +My withdrawal from the ATM was cancelled. +"Apple pay is not accepting my American Express card, can you assist me with this problem?" +Please tell me what this direct debit in my statement is +Is there an auto top up feature? +"If my account is low in funds, can I set an auto top-up?" +MY transfer has still not appeared. +Why isn't my card working anymore? +What may be the reason that my transfer did not go through? +Why can I not transfer money into my account? +I just found a payment from a while back in my account that I didn't make. Can I still dispute it even though it was a couple of months ago? +What does it mean if it says my card payment has been cancelled? +I'm due a refund and it is not on my statement. +My card payment doesn't work. +Can you help me activate my card +I still don't have a card. How do I get one? +Can I use your app to exchange USD for GBP? +"My order hasn't shown up yet, what can I do?" +"I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?" +"The disposable cards, what are they for?" +"When I went to get cash, it was declined!" +Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it? +Would I be able to get an account for my child? +Is there a way to revert a transaction? +What should I do if I think that someone might be using me card? +How many disposable cards are available per account? +Is there any type of fee for currency exchange? +What went wrong with my transfer? +I need a number of disposable cards everyday. +What is this €1 charge? +Can I have more than 2 disposable cards? +is there a reason i need to verify top up +Transfers from the US how long will the wait be? +"Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money" +Can I use my account although my identity verification has yet to pass? +I must change my address. +I would like to know how much I can top-up. +My pin isn't here yet +What is delivery speed to the United States? +Will I be charged for exchanging foreign currencies? +How do I get my refund back? +"I would like to order a virtual card, where can I get one?" +I received a different amount of cash than what I entered. +"I am traveling, what can I do to set up auto top-up?" +i have a pending top-up +How do I reactivate a card I thought I lost? +Seems like my transfer was declined how come? +I wish to use my American Express to put funds into my account. +I was charged $1 in a transaction. +terminate my account please +i haven't received my order and want a refund +"Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working. I didn't actually receive the money, but I just checked and it says that the transaction is still pending. Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?" +"When I got cash, the exchange rate applied was wrong." +"I only received $20, but I requested $100." +I need to report a stolen card +Can I use SWIFT transfers? +What are the fees for using a European bank card? +"My wallet isn't showing my top-up, did I do something wrong?" +Can someone assist me with updating my account details with changing my last name? +Is there a list of ATMs that take this card? +Where will I get my card? +What is the price for an additional card? +How long will a transfer take from Europe? +I was charged twice. +Where do we mail the card? +"My card will expire soon, do I need to order a new one?" +How can i reset my passcode ? +I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do? +I think I was charged by mistake on my debit statement. +How much would it cost me for a bank transfer to top up my account? +My credit card transaction was declined for a loan payment. Can you tell me why? +How long does it take to get money from Europe? +I think there is a mistake. I am being charged twice. +I moved to a new city and need to change my address +Where can I check out the source of available funds in my account? +What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct. +How can I exchange currencies in the app? +How are your exchange rates calculated? +My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending? +Are there limits as to where my card will be accepted? +Why was I charged an extra fee when paying with card? +"I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?" +Please provide me a list of ATMs that accept my card. +Which fiat currencies do you currently support? Will this change in this future? +I have foreign currency i would like to change how much will it cost me? +Can I receive a refund for an item I purchased? +Any extra charges for exchanging currencies? +There is payment showing that I didn't do. +My Virtual card was rejected for a car rental. Why? +How can I verify my identity? +The app doesn't think that I am myself +"Out of the blue, my card stopped working." +How can I top up with Google play? +What's going on? My card wont accept any transactions. +Why was I charged more than I should have been? +Why didn;t my payment work +"I can't find my card, it is lost." +Where can I get a card in the EU? +Is the closest ATM to me within 2 miles? +Do you charge extra for exchanging currencies? +I'm still waiting on a payment +What is the most I can top-up? +Are new cards available from China? +What should I do when my card reaches its expiry date? +Why can't my beneficiary access my account? +How soon do cards arrive after I order them? +"I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy. I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee. What is this for?" +My credit card was declined for top-up. Can you see if there is enough funds in my account? +Can i cancel this purchase? +"My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?" +I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it. +"I need my PIN, where is it?" +I was supposed to get a refund but it is not showing up on my card +It's been a couple days how much longer do I have to wait for my transfer? +Please explain how I use the disposable cards? +Why did you give me so little currency? +how to track the card you sent +I need two cards. Is this possible? +I need to find out where the card is that I ordered. +What are the rules for a top-up? +I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got. +Can my job deposit my wages directly into the account. +There are funds in my app that I did not receive. +What can I do if my passcode won't work? +I lost my phone and need help protecting it. +I can't find my refund. Please help. +Tell me how to delete my account. +How can I alteration my PIN? +I deposited a check a few days ago and it's still not gone in! Please help me with this +What does it mean if my payment was reverted? +It didn't give me my cash +Will I be charged for transfers? +My virtual card is just not going through. +I received a fee I should not have. +My card is about to expire. Do I have to go to a branch to order a new card? +Why did the funds not transfer to another recipient? +I had a decline on my card. Why? +Is my card ready for use or does it need activated and if so how? +"The activation process did not work, please help?" +Can i set up an auto top-up? +my google pay seems to be acting up. +A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here? +I got cash abroad and need to check the exchange rate +What is the process to activate a card +I have a direct debit on my records that is strange and I need help. +"Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming." +Please send my refund now. +How do I transfer money into my account? +I already have an account. Why can't I use it unless my identity is verified? +"Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow." +I attempted to get money in cash but it was refused! +Why did I only receive a partial amount of what I tried to withdraw? +"I decided I no long want something that I ordered, and want a refund. How do I go about doing that?" +Transfer has failed. +Does it cost anyting to get my own card? +The transfer to my account was not allowed. +What steps do I need to take for the identity checking process? +Is my PIN the same thing as my passcode? +"Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?" +Fees for currency exchange +There's a cash withdrawal I didn't make +"I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine." +How do I replace my card before it expires next month? +What are the policies of disposable cards? +What is the process to change my PIN? +The exchange rate from my card payment isn't right. +"I found my card, how can I use it again?" +Does it cost me to add cash? +I had to pay a pound more than I anticipated! +Problems with my top up +"Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 years of age or older. You must be a resident of Switzerland or the European Economic Area to open a new account." +I need you to delete my account now. +Help me. My transfer was declined. How could this happen? +"I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?" +There is a strange card payment I don't recognise. +Why would my card payment be reverted? +"my cash withdrawal is pending, why?" +Can I use a different bank ATM than my own? +How can I find out why my transfer didn't go through? +I'm still waiting on my new card to be delivered! +I was mistakenly charged a fee for using my card. +Can I transfer something urgently from China? How long does it take? +What's the deal with verifying the top-up? +"Instead of GBP, how do I exchange for AUD?" +I have a new phone number and need to edit my contact information. +Balance is not up to date. +As far as courtries go which ones are supported? +Why was I double charged? +I might have been charged on my debit statement by fraud. +"Can I use my account now, even though my identity verification has not gone through yet?" +Is an auto top-up option available? +Do top-ups have limits? +Will my new card work outside of the EU? +I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it? +I cant prove who I am +Is it possible to purchase more physical cards with my account? +I see a direct debit transaction in my history that I did not set up. +I purchased something abroad and the incorrect exchange rate was applied. +The wait for this transfer seems to be taking a very long time. It is very important that it goes through quickly. Can you please tell me how long it may take? +How do I know when my card will expire? +Which currencies will you exchange? +How do I change my details? +I seem to be unable to make any transactions. +My card is showing the same transaction over and over again. +"ATMs, which ones will accept this card?" +Who do I talk to about the ATM swallowing my card? +"Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this." +My payment for my card is not working +why have I got a pending transfer? I'm confused!! +Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you. +How long do European transfers take? +Is there an age limit to get an account? +What's the limit to how much I can top up? +There is a €1 fee on my account I didn't authorize +What needs to be provided for identity verification? +Can I make transfers before my identity verification? +"I hate this ATM, it charged me an extra fee, Why did it charge?" +I would like to invalidate my account. I am very disappointed with your services. +"I reside in the US, but I want a card." +Do I need to pay more for exchanging currencies? +"I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?" +I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money? +My top up did not complete. +How long is the delivery to the US? +how do I get my card to show in the app? +How much could I top up? +why do you verify the top up +Can I use my card at an ATM? +Can I have my card delivered on Tuesday? +"Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?" +I made a payment and it appears it is showing twice +Am I able to use my American Express to add money to my account balance? +I had to pay one pound more than the set price! +Whats the maximum number of disposable cards that I can get? +Can my account have different types of currency in it. +Is American Express supported for adding funds? +I need a new card and I live in the United States. +Under what condition will my payment revert? +Please tell me how disposable virtual cards work? +"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?" +Do you support other currencies? +The app reverted my top up +How much is the limit for top-ups? +Why can't I use my beneficiary? +I was trying to top-up and my credit card was declined. Can you tell me why? +How can I move money from an account at another bank to this one? +How to activate Google Pay for top up? +Why can't I get cash from the ATM? +A transaction posted twice to my account. +Is it possible to get both a Visa and a Mastercard? +I couldn't complete card activation. +"While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?" +I need my PIN unlocked. +how do I get top up to work for my card +If my card becomes expired what can I do? +Can you tell me the countries you provide support for. +Are you available in my country? +What do you need my identity details for? +The ATM ate my card; how do I get a new one? +"the balance has not changed, but I have deposited some money" +"I need a new card to replace an expired one. Will it cost anything, and how soon?" +What are my options for holding money in multiple currencies? +Will I be charged a fee for a SEPA transfer? +Where are the ATMs that accept this card? +Is there a reason why there is an extra £1 charge on my account? +"I got my American Express in Apple Pay, why is top up not working correctly?" +I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this? +What's a verification code? +I was given the wrong exchange rate when getting cash +Does it cost much or take long to get a new card? Mine is about to expire. +What are your supported countries? +How can I get a refund for a purchase? +I don't see the verification code for my card transfer. +Do you know the process how to activate my card? +It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them. +How can I move money from my account at a different bank to the account I have at this bank. +Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank. +Tell me why my transfer is declined. +"I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?" +Can currencies be exchanged on this app? +I found my card! Can I link it back into the app? +Why do I have a strange payment on my statement? +Why has my money been returned back to my card. +Whats the process of tranfering money into an account? +My card payment was cancelled it seems. +Are there virtual cards +"My cash withdrawal was declined, why?" +Will you tell me how I am supposed to use the disposable cards? +How to verify my identity +Do I have to pay extra if I use an international card to top up my account? +I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong? +The ATM didnt return my card! +I believe my top up has failed +I would like to change my personal details. +How do I link a new card to an existing one? +Do you have an age limit? +How do I get Top Up to work in Apple Pay? +I lost my card n need a new one. +Foreign currency rates were put in wrong at an ATM i used. +What fiat currencies are used with holdings and exchanges? +The transger I tried to make failed. +"I have a disposable card, how many transactions can I make?" +I still have not received an answer as to why I was charged $1.00 in a transaction? +I don't think I made this transaction on my statement +Card payment still pending. +Is there a cost to receive money? +How do you figure out the exchange rate? Can you explain why I got less money than expected? +There is a payment that i made that i noticed has not gone thru yet. Can i ask why? +I noticed additional charges when transferring? +How come I can't seem to verify my id? +At what cash machines can I change my PIN? +My transfer is still pending +"I'm trying to move money from my account to elsewhere, but it's giving me an error message." +You promised no fees but now I've got one. What the hell!? +"Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made." +Why has my card declined +I can't figure out how to unblock my pin number. Can you help me? +Where do I go to see the source of my available money? +Why haven't I gotten a virtual card yet? +Why is this not letting me exchange crypto? I need help making this transaction go through. +Do you have any top-up limits? +How do I fill out the identity check? +Since I just got married I need to change my name. +What is this extra fee on my statement. +How long will my transfer be pending for? +Why won't you let me name X as a beneficiary? +Why did I get a $1 extra fee on the statement? +I shouldn't be charged any fee for transferring . +Can you tell me how transferring money into my account works? +I put some money in my account the other day but now its gone? Why is this? +is there a limit for top up? +Can you tell me what I need to do for the identity check process? +How many days does it take for a transfer to go through? +Am I able to get both a Visa and MasterCard from you? +Is there a fee for topping off by transfer? +What happens if my card expires? +Can I get a card in the EU? +"I found the card that I thought I lost, and I would like to reactivate it." +What currencies do you accept for adding money? +Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before. +"The ATM would not give me cash,why?" +Recipient has not received the money +How do I verify the source of my funds? +I made a deposit and the balance hasn't been updated. +There are some charges that I don't recognize. It happened days ago. Can I get these charges back? Should I cancel my card? +Are there specific ATM's that I can draw money from? +Why isn't my google top-up pay working? +I would like a second card. +"I have lost my phone, what steps can I take to prevent someone using my account?" +I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take? +What is my top-up limit? +My transfer is stuck pending? How do we fix it to it goes through? +There is a mysterious debit transaction on my statement +My card rejected a cash withdrawal. Why? +When will the money be made available in my account? +Please assist me with activation. +I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct? +I want to revert this mornings transaction. +I ordered something online a while ago and I haven't gotten it. I would like a refund. +How can I link my bank to my top up account? +How did the extra charge on my card come in effect? +What do I do if I still have not received my new card? +Where do I go to edit my personal details on my account? +"Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?" +"I live in the EU, can I get one of your cards?" +I've completely forgot the code to get into the app. +How many disposable cards per person? +Why is my app showing me taking money that I did not take out? +the bank transfer was declined +Can my account me accessed by a thief? I was mugged. +My cash received does not match what has been requested +My payment didn't work and the money is in back in my account. +I am having problems with my contactless. +I have cancelled payments to this card. +How do I get a new card when my old one expires? +How many times can I make a top-up? +How long is the wait for my card? +Do you have any age limit? +Why is there a fee on my money transfer? +When will I receive the card? +I'm still waiting for the top-up! +I am having a problem proving who I am +What are the charges for topping up US card? +Why was my card declined? +Can I order a disposable virtual card? +"There are transactions that I did not make on my account, I think someone has my information." +"If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds." +Please explain the fee on a transfer I made. +What is my identification used for? +Explain the extra ATM fees. +"There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?" +where can i have a virtual card +"I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?" +My payment came back for something i'm trying to buy online? it's been doing it for two weeks. do you know what the issue is? +I got charged for with a fee for paying with my card. +What do I do if my PIN was blocked? +I am looking to delete my account. I'm not happy with the service provided by you. +Where's the button to top up with a cheque? +"Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?" +"my money, where is it coming from?" +I requested a refund but can't see it. +"Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please." +"When I tried to access my cash, I wasn't allowed!" +Please provide details on how to top up my account using transfer option +i need to add express delivery if that's an option +How do I verify my source of funds? +"While abroad I got cash, and a wrong exchange rate was applied." +How do I know it is a Mastercard ATM? +what are limits to top up +How do I find out where my funds came from? +Are there any discounts for frequent currency exchanges? +When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on? +Am I getting charged for making a payment? +What is the rate for exchange fees? +Tell me about the limit for top ups. +I used my pin too many times. +Why do I see an extra €1 charge on my statement? +I don't recognize the direct debit payment on my account. +What do I do to get ahold of my own card? +I want this fee reversed from my account. +How is an exchange rate calculated? +I did not set up a direct debit I have +What is the fee for a cash withdrawal? +How can I change to my married name? +Am I able to order a disposable virtual card? +I am planning activating my card was it possible? +When will the transaction post to my account? +I wanted to know why a top-up I made has been reverted. +Is there a reason my new card hasn't arrived? +"I was wondering, Can I get my pay in another currency?" +can i transfer money i the app +pending transaction? +"So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair." +I am not satisfied with your company and wish to delete all accounts immediately. +I cant find my card. +Have a payment that I haven't done. +Can I use a different currency with my salary? +How can I change my PIN? Help. +A payment that I didn't make appears in my app. +I was charged an additional amount of money for making a purchase with my card +"When I tried to transfer funds to my friend today I was unable to do so, why?" +My card has been lost! help! +why would i be declined if i had money iin my account +Why was there a fee for my cash withdrawal? +Are there specific ATM's I can use with this card? +Can a credit card be used to transfer money? +I need to change my address in the personal details. +I want to know the source of my funds. +I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me +Please help revert my transaction from this morning. +Why is this beneficiary being rejected? +"I don't like the services, please close my account" +Why did they charge me an extra $1? +"Soon my card will expire, how do I get a new one?" +I found a charge on my debit that I did not make. +Do you charge if I use a European bank card for top up? +Where can virtual cards be ordered? +i want to get a card but i live in the US +Who should I talk to or go to resolve a duplicate charge on my statement? +Why would my beneficiary not be allowed? +How long do I have to wait for Europe transfers? +My top up is giving me problems. What is wrong with it? +I need another card for a member of my family. Is this possible? How soon can I get one? +How do I transfer funds if I am paid in GBP? +"My card is stuck inside the ATM, what am I supposed to do?" +Please explain how disposable virtual card work. +Why am I being charged for withdrawing cash but haven't in the past? +While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it. +I want to cancel my card. I think someone else is using it. +The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account?? +I had a card payment that was declined. Why? +How do you come up with your exchange rate +It appears my top-up is still pending. +I requested a higher amount for my cash withdrawal +Why couldn't I transfer to a beneficiairy? +I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this? +Why can't I edit my personal details? +Hey there's a fee for a transfer on my account. Why?! +I'd like to make some changes to my personal information. +How long does it take for a new purchase to stop being considered pending? +What is the charge for sending out more cards? +Why did I not get the amount of money I requested? +How do I to up by card? +Can I have my money refunded for an item +The ATM kept my card? +Why couldn't I get cash from an ATM? +I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM? +I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now? +How do I modify my details? +"I attempted a transfer, but it failed." +I'm not sure if my pop-up went through. +There are funds showing in my app that I did not receive. +When I received my cash; they had my exchange rate incorrect. +Shopping on line I was declined when trying to buy something. +What are the auto-top up policies? +"How do I know what my account is set to, I am paid in GBP?" +How can i make my card active? +Can I have a tangible form of my virtual card. +Can I use this app to exchange between dollars and pounds? +Looks like my card payment was cancelled. +I made a cash withdrawal and was charged a fee incorrectly can you help with this? +I need a physical card. What are the fees? +I don't understand why I was charged extra for withdrawing money? +Do you accept cash? +There is a duplicate charge on my account. +Are there any fees if I want to add money using an international card? +"My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending." +What is the top-up limit? +I paid with my card and ended up being charged a fee. +I did a transfer earlier but see that it failed to go through. +My account is locked because I used the wrong pin too many times. Please help.p +"I cannot find my phone, what should I do?" +"My card payment has been declined, why?" +"Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?" +I would like to get your card in EU. Is that possible? +Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to. +how do i get the card linked +"I need to set up an account for my daughter, how would I do that?" +Did I do something incorrectly? Where is my top-up? +I have a canceled top-up and wanted to know about it. +Can I add money to my account with cash? +Can you tell me the names of the fiat currencies that I can use at your institution? +what was the $1 fee i got +can i get a virtual card +Why hasn't my money transfer showed up yet? +"Needed gas, been delayed for half an hour.Please fix it!" +How do I make my card show up in the app? +Why can't I withdraw funds from my account? +What is the auto top-up limit? +How come I got charged extra for withdrawing cash? +Why is it necessary to verify the top up? +I don't know where this debit transaction on my statement came from. +I pulled cash from the ATM earlier. Why is it still pending if I already have the cash? +How do you exchange currencies +I can't see a transfer to my account I made. +Did a card payment that I made get cancelled? +i would like to dispute a direct debit payment +I can't get the ATM to give me any cash +I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me? +Is there a fee when I add money to my international card? +How can I transfer some money into a foreign account? +How long before a check I send clears? +Where Is the top up verification code found? +Why was there a fee when I pulled cash? +Why hasn't my transaction completed? +For topping-up is there a charge? +I just saw a fee on my account. When do these get charged? +"I put money in my account a week ago but its still not there, what is happening?" +"My card is expiring soon, How do I order a new card?" +How and where can I find the identity checks? +"Can I get a physical card for free, or is there a charge?" +I was charged an incorrect exchange rate for a withdrawal. +I tried to make a transfer and it didn't work. +Can I change my PIN at any cash machines? +I can't recognise this Direct Debit payment. +When will my cheque be processed? +What is the exchange fee that is charged? +How can I fix my bank transfer to show up on my bank account? +"I went to the store and tried to make a purchase. The first time, it was declined, but the second one went through. But my App shows me that I've already been charged once and the second charge is still pending. Can you make sure that I'm not charged twice?" +Rates were applied wrong while using foreign currency at an ATM. +Can I get a card if I don't reside in the UK? +why didnt my account allow a transfer +I need to change a transfer. +How long does it take for a top-up? +Where do I get a disposable card +Can you see my new balance yet? +There is a direct debit transaction on my statement that I think is not mine. How do I remove? +I am having trouble withdrawing cash. +"I got a transfer fail message, but no explanation of why-- what happened?" +The exchange rate is incorrect on an item I recently purchased in a foreign country. +How can I change the currency I'm exchanging from AUD to GBP? +Everytime I try to prove my identity it won't let me. +I need to change my card PIN. +Why did I have to pay an additional amount when using my card to pay? +"For SEPA transfers, what kind of charge will be applied?" +I'm not able to verify my identity. +I did a money transaction and the recipient doesn't see it +For what reason is my transfer still pending now? +Why does a payment show up twice? +What is the cost of a transfer? +with what can I verify my identity? +The refund I asked for isn't showing up +I completed a transfer that isn't showing up on my account. +Why didn't my card payment work? +How do I cancel a transaction? +I have a new card and I need to activate it. +Why is my refund not visible on my statement? +I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds. +"My transfer was declined, why is that?" +"I withdrew some cash, when is it going to show?" +Why hasn't my balance been updated? I've deposited a few cheques some days ago! +My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable. +An ATM machine didn't return my card. +There's an unauthorized cash withdraw +I used the wrong account number! +"I am unable to activate my card, it won't let me." +When will my refund come through +I was unable to activate my card. +What exchange rate is it? +My top up is still pending +"I made a payment a while ago and it is still showing as ""pending"" in the account. How long will this payment take to complete?" +I'm sure I have enough money so why didn't the store accept my card? +What do you need for the identity verification +My card hasn't been working for even small transactions today. +What countries do you operate in? +"I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did. Help!" +Hoe do i use my credit card to transfer money? +Will I be charged for topping up by transfer? +"My card is going to expire, what do I do?" +Can I choose when my card is delivered? +I entered the correct pin but I still couldnt get funds. +Why won't my card work anymore? +I have an account that is empty of funds. Can I transfer some from another bank? +something is wrong with my exchange rate charge +I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please? +How long before a bank transfer shows up in the account? +What are the age limits for your service? +My card is due to expire soon. +Do I have to manually top up once I'm too low? +I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy? +Do you have an option for auto top up? +I need a new card because the ATM took mine. +Is there any way I can get more physical cards to use with my account? +Am I able to return an item for a refund? +How come I got to pay to get my money from the ATM? +The item i bought exchanged rate was incorrect. +why do i have to verify top up? +My last ATM request did not go through due to a declined card. Please cancel the request on my account. +"I would like to top up via credit card, which credit cards do you support?" +Why is this payment pending? +Could you please tell me why my purchases from this morning say payment is pending? +What do I need to do for a refund? +The exchange rate for my card payment doesn't seem right. +Why is the payment I made still pending? +Is there a auto top-up option? +Where can I go to find out how to verify my identity? +What should I do if I think someone stole my details and used my information to make some transactions? +"I'm really concerned because I only made one transaction, but it's appearing multiple times." +What is the proper way to activate a card? +"I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?" +Why do you need all these details about my identity? +What currency is acceptable for a top up? +Can both a Visa and Mastercard be received from you? +"I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??" +atm ate my card +I have an outgoing transaction +Can I have another card in addition to my first one? +Can I get a card? I live in the US. +What is this extra fee? +My cash transaction isn't showing on my receipt +I don't have the means to prove my identity. +Do you have a list of cards and currencies you support? +How long does it take for a transfer to show up in my account? +"My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?" +I paid two weeks ago and just got refunded +how come my withdrawal rate is wrong for my cash withdrawal +I don't think I made this payment that is showing up +How do I activate my card to start using it? +My app says I withdraw money from my account from an ATM. +Why was I charged a fee? I thought shopping was free? +I made a purchase but never expected to see a fee charged for the transaction. +"I went to look at my top-up and it was canceled, can you tell me why this happend?" +Tell me why I need top-up to be verified? +I was wondering about transferring money into my account and how it works. Can you tell me about that? +What was the cause for my card to be declined? +how much to get my card in 2 days? +top up by my card is that possible? +Where is the option to top up with a cheque? +My account did not allow the transfer. +How do i cancel a charge? +There is a transaction showing up several times. +I did not receive the right amount of cash. +I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working? +I'm pretty sure my top up is still pending. +I want to request a physical card +Are there any extras for exchanging currency? +How long before transferred money shows up? +Why was a fee charged to me for transferring money? +"I want to link to my card card with you, how?" +When should I expect to receive my card? +How long will it take to transfer something to China urgently? +I am under the impression that my top up is still pending +What is your shipping policies for cards? +"My phone was stolen, what should I do first?" +Can I convert money into different currencies? +"Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app" +There is a charge for an additional pound. +Can I have money transferred into my account at different intervals along my trip? +How can I receive money from someone? +I am having some difficulty verifying my id. +Can I get a card although I'm not in the UK +I have a payment that has not gone through yet +Can you unblock my account? I entered the PIN wrong. +Is it possible to have a discount for exchanging currency frequently? +Why have i been charged a fee for using my card? +Why was I charged for transferring money? +What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through. +What are my bank details so I can do a transfer? +Someone might have access to my card! There are some strange payments showing up on my account. What do I do? +The wrong exchange rate applied to my cash withdrawal. +How long is a delivery to the US? +"The transfer finally worked, but how long does it stay pending?" +How much can I top up in a day? +I can't get my virtual card to work at all +I was charged a hidden fee when I paid with card. +I need to know what foreign exchange rate I can get. +Why am I getting charged more for using my card? +What's the maximum amount I can top up my card with please? +My card payment has been cancelled +can i add funds with a card from the united states +Who charged me a fee for paying by card? +I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product! I refuse to pay for something I never got. +What is the longest that a payment will show pending? There is one showing that has been sitting there a few days. +I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app. +Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues. +Where do I pay with my card? +"I am wanting to refill my card, is there a charge?" +"I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?" +What do I use to verify my identity? +Why are there multiple transactions showing for one purchase? +Why is my identity verification process not working? +I'm having difficulties changing AUD for GBP. How do I do this? +Are there any disposable virtual cards? +I had to pay a fee when buying items with my card. +Are there any fees to get additional cards? +Why can't I take money from my account? +what is the price of a transfer? +How soon will my balance be updated to reflect my transfer? +I was declined a transfer +Help me get the virtual card working. +What form of identification is accepted? +I think there has been a mistake on my exchange rate for this purchase. +how do I find the code to verify the top up card? +What do I do if the machine rejects my card? +How long does it take for a money transfer to show up? +I would like to get some extra cards? +How do I change my name after marriage +i want to get my salary deposited as pesos? +Where does the exchange rate stand right now? +I cannot get my card out of the ATM. +My payment's stuck on pending. +Tell me what I should do after my card expires. +"I was charged a transfer fee, why is that?" +My account shows that I made a cash withdrawal but I cannot remember doing so! +Can you please tell me why my transfer failed? +Your machine took my card. How do I get it back? +I don't know why my card payment did not work +"Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete." +How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though... +Have you sent out my card yet? +Isn't my top-up supposed to mean its complete? +How old does my daughter need to be to have her own account? +"I checked my statement and saw a charge of one pound, where is this charge coming from?" +"Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any." +"How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through." +"I do not need GBP, I need AUD, how do I convert it?" +I put the wrong pin too many times and now it is blocked. Can you help me unblock it? +I wanted to take out $100 but I only got $20. +How do I change my name? +Is there any amount in which I would get cut off from topping up? +Your exchange rate was off. I was charged extra on my payment that I made last Saturday. +A transaction on my card shows as pending. +Can I choose between Visa or MasterCard? +Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. +I can't find the card PIN. +I think that my card has been stolen! +Tell me how to change my details. +"found card, how to put it back in app" +Where did my deposit for my source of funds come from? +What locations allow me to withdraw money? +Am I the only one who can top-up my account? +How long will a transfer from China take? I need to transfer something from there. +I can't log into my account because I lost my password +"There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?" +Is there anyway to bypass identity verification? +What do I have to do to change my pin? +"When using my card I was charged a fee for doing so, why?" +How can I exchange AUD for GBP? +When did you start charging to make a withdrawal? How much is it now? I always thought it was free. +virtual card won't work for me +My statement contained a one pound extra fee +What number of transactions can i do with one disposable card? +Transaction showing up many times. +How much do I have to pay to accept an international transfer? +I was charged more than once for a card payment I made. +Unusual direct deposit +What is this extra €1 fee about? +I was charged more than once in a single transaction +"The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?" +Is topping up with Apple Pay possible? +"As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far." +How can I add physical money to my card? +When I made a transfer I was charged extra. +I haven't received the money from the check I deposited. +I CAN NOT FIND THE TOP-UP VERIFICATION CODE. +How is top-up verified? +What cards do you support +I got cash and was charged a fee that shouldn't be there! +How can I go about resetting my passcode? +I received an extra charge for using the card. Why? +My top-up is not working. Why is that? +How can I access my account when I have lost my phone? +How old does my daughter have to be to open an account? +I just moved to the US how do I get a card? +I havn't received my PIN yet. +Help me verify my identity. +"For some reason, I'm unable to transfer funds." +"I made a mistake and did a transaction to a wrong account, can I cancel?" +"In my statement, there was an extra €1 fee" +"I have an account at another bank, but I want to transfer some of the money to my account here. +." +What fees are charged when I top up +Why didnt my top up go through +I was just shopping online for some tickets and the payment was declined by you. Why has this happened? I am certain I have the right amount of funds in my account. +My disposable virtual card wouldn't process my payment? +"Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out." +Where is the PIN number found? +What is the time for a transfer? +How can I change my information? +I couldn't transfer to an account. +The ATM machine would not give my card back +I can't withdraw money +"I'm not sure why my payment has been declined? Please tell me why, I thought it was all good." +I need an ATM right now! +I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me +"I signed up, but don't have a PIN. Where can I find it?" +There was a transaction this morning that I'd like to reverse. +HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT? +What kind of fiat currencies are supported for holding and exchange? +Do you limit my top-ups? +I can't log in +"I made an international purchase, but the exchange rate was wrong" +My purchase used the wrong exchange rate +My phone was left at a hotel and I can't access the app. +If I live outside of the UK am I still eligible for a card? +How do I see my updated balance after I make a cheque or cash deposit? +WHAT IS THE MAIN REASON OF THIS PROBLEM +why does it take so long to verify my id +I would like to know where my source of funds came from. +Is there a way to order a new card while in China? +Can you unblock my blocked pin? +How are cash withdrawals pending? +"Someone withdrew money from my account, and it wasn't me." +what are weekend rates for getting cash +"Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue." +"I have enough money in my account, so why is my card being declined?" +I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge. +Where do I go to change my account details? +How do I cancel a recent transfer? +"Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it." +On what do you base your exchange rates? +Which countries does your service work in? +I want to deposit my check to top up my account +Is it possible to get both Mastercard and Visa card from you? +How do you decide what your exchange rates are? +There was an unexpected fee for my cash withdrawal! +I just initiated a transfer but I'd like to cancel it. +"I made a bank transfer from my UK account today, but it's not showing. Can you check status?" +How old do you need to be to open an account? +Can you tell me what I need to do to have my pin changed? +Can you please explain why my transfer failed? +Will I receive all the money sent to my account by SEPA transfer? +There is an odd payment in my statement +Can I exchange currency to Europe? +Which cards do you support for top up? +When will my transfer post to my account? +Can I top-up via Apple Pay? +I received the wrong amount of cash back +The ATM I used for foreign currency provided the wrong exchange rate. +How will I know what the exchange rate is? +I don't understand why you want so much of my personal info. +My virtual car is not working. +I can't seem to be able to use my card +I couldnt transfer money from my account. +"I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges." +I need to know where do my funds come from +I attempted to get cash in the ATM but I was denied +"Changed details is essential, what steps do I take to do so?" +How old do my kids have to be use this? +My card is stuck inside the ATM. +How do I reverse a transaction on my account? +Why was I charged for payments? You didn't warn me about additional fees. +"I put my check in the bank, but I haven't gotten my cash yet?" +"Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me." +how long should i wait ti activate my card +I got some cash in the ATM but its still pending +do you offer refunds? i would like to return purchase. +Do I need to order a new card if mine is expiring? +I checked the app and there is a payment that I don't recognize. +Exchange rate on a purchase was incorrect +There is an urgent transfer I need to make from China. How long will it take to get it processed? +Is there a fee for paying by card? +Canceling my order is what I need to do right now. +Is there anything to do because my phone was stolen? +can i get a physical card online +My card must have used my card as there are some transactions that I haven't done myself.. +"After inputting the wrong pin too many times, can you now help me unblock my pin?" +"My salary is in GBP, is this something I need to configure?" +Will I know which exchange rate I will get? +Is there a way to use a cheque to top up my account? +Will there be a charge for sending out more cards? +Who can have access to top up my account? +I am not in the UK can i get a card? +How much longer is it going to take to get my new card? +I mistook my pin and now I am locked. Can you unlock me? +I'd like like to know where I can order a virtual card? +"Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast." +My money is all gone. What ways are okay to add money to my account? +The exchange rate I was charged for a purchase was not right. +"My card is about to expire, what do I do?" +Where is the verification code display? +I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending? +I want to end my account +"Visa and MasterCard, can I get them both?" +I do not recongize a payment in my account. +Why did you revert my top up? +My card won't let me withdraw money. +Can I choose the day it's delivered? +How do i top up my google pay? +Is it possible to delete the account? +What is the source of the money in my account? +There's a cash withdrawal on my account that I didn't make +How do I verify my ID? +"Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying ""they did not receive my payment"" then the payment was returned to my account. so I would like to see why it did that please." +can i use check to top up +"Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet." +I took out money from the ATM and it's still showing as pending? +Why isn't this accepting my identity? +What's the problem? My card keeps getting declined for top up. I need to know what is going on. +My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do? +Why is allowance not being given to my beneficiary? +Is there a limit to the top-ups someone can do? +I noticed my exchange rate was incorrect when I got cash. +Where is the PIN for my card located? +How many countries do you work in? +My card expires very soon. What is the cost and delivery time to get a new one? +"My new card is here, what's the process for activating it?" +Why would there be an extra charge on my app? +"Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance." +The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why? +What number of times can I top-up? +how to get card pin? +Help me verify my identify? +Can I mail in a check to top up? +Should I be seeing a fee applied for my money transfer? +how much does it cost to add money +Why do I see extra charges for withdrawing my money? +I see a payment on my statement for a place I didn't make a purchase at. +I've transferred money into my account but the balance is the same +I noticed that there was an extra charge fee on my account. Could You explain to me why? +Why did the ATM eat my card? +My exchange rate isn't correct. +How can I tell what foreign exchange rate I will get? +How does my top-up got cancelled? +I don't have my card in 1 week. Should I be worried? +Why have I been charged twice? +I need to get visa and mastercard +I was charged an extra fee for a card payment. I was unaware of these fees beforehand. +What happens if the ATM gives me the wrong amount of money? +Will it take more than 3 days for my transfer to reach my account? +i'm not satisfied with the services and no longer want to be a customer +I think I was wrongly charged in a recent transaction when I used my card. +They is a payment I don't recognize on my statement. +How long does it take for pending to go through +Can I exchange currencies usign this app? +Why do I need to verify my identity? +What all is needed for the identity verification? +Who can send me money? +How do I reset my passcode? +How do I actually obtain a card myself? +Why is there an identify check? +How can I make my card ready to use? +when will I get my refund? +"How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok" +There is not a refund in my statement. +Is it possible to top up with Google Pay? +How long after I receive my statement can I dispute payments on it? +I transferred money to my account but it is not showing. +My card couldn't pay in a shop. +The amount of cash I received was not the full amount +I have a pending transaction +My account was charged a debit payment I don't recognize. +The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash. +Why isn't the transfer to my account showing up? +Where is a ATM that accepts Mastercard? +I made a bank transfer and the balance hasn't updated yet. +I noticed the currency exchange rate was incorrect after paying for something in a foreign country. +Can you show me where to link the new card? +What is the process for activating my new card? +I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before. What exactly are the fees? +I see money go out that I didn't withdraw. +What are the requirements to verify my identity? +"Why did I get charged a fee, I thought it was free?" +"My friend wants to send me money, can she?" +How long is the transfer? +What if I want to add a card I already have to the app? +My top-up is still pending +I was charged twice for an in-store purchase that I thought was declined. My App says that it's still pending for one of the payments. Please make sure one of the charges is removed. +How do I receive a virtual card? +I am trying to delete my account. +Which fiat currencies are supported by you? +Why was my transfer request decline? +How long do I have to wait for the transfer to be finalized? +How do I transfer money between two of my accounts? +"I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?" +I think someone stole money from my card +How do i authenticate a top-up card? +I do not understand why my pass-code is not working. +Can I create my own top-up limit? +Can I see my available money? +How much does it cost for additional cards? +Where do I find how to top off with a check? +What should I do if I think someone is using my card without my permission? +I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user? +Where are the ATMs that I can use Mastercard? +Is it possible to change my address? +should i add money via bank transfer instead +How do I discontinue my account? +I cannot use my PIN. +How long does it take to get my money +Is there any way for you to find my card? +What do I have to do to get my virtual card? +I had transferred some money but the balance hasn't changed. +Will you please help me get my card back? +How long does it take for a transfer to be in my account? +How fast can I transfer something from China? +It appears my top-up has not gone through. +How long does it take for a cash withdrawal to show? +The refund doesn't show in my account +Will I get charged for sending out more cards? +I'm being asked for a verification code. Where do I find it? +What can I do if I lost my card? +Extra charge during transfer +Is there a charge for getting more cards? +I am still waiting for a the cash I deposited this morning +"I froze my account, but how do I order a replacement card?" +Can I get a Visa from you? +Do you have any fees if I want to add money using an international card. +Is it possible for me to top up with cash? +"Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!" +What is the reason my cash withdrawal is still pending? +Do you support changing the currency I use? +Does your app allow currency exchanges between USD and GBP? +I need to reverse a transaction +I must change my PIN as soon as possible. +How can I find a way to transfer money without it being rejected? +Do you have a limit for someone's age? +My card payment didn't go through. +Can i get payed through this system? +Why have I been charged an extra pound? +I want to choose a new PIN. +What is the source of your exchange rates? +Why did you charge me a fee when I made a transfer? +I was charged multiple times for one purchase +How many currencies can I have money in in my account? +There is a strange payment on my card. +How do I use a card to top up? +Will money be added automatically when necessary? +What is the refund procedure? +What's the process for topping up by card? +I have a payment that is still pending +I can't verify my ID. Why? +I made a mistake and need to cancel a transfer. +"Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?" +I feel as though I have been over charged for the exchange rate on my payment on last Saturday. +"I get a ""decline"" message when doing a transfer" +It says pending status for my payment. Why? +My top-up is taking a while to process! +How long does it take to get a refund on something I bought? +"There's a €1 fee on my statement, why?" +What do I do if I see a cash withdrawal on my account that I don't remember making? +where are the transfers originating +"I was told to verify my identity, how do I do that?" +I have to verify my source of funds. +I have been travelling overseas and I need to change my PIN. Can you tell me how this is done? +Why hasn't my top-up finished pending yet? +How can I deposit money to my account? +Is there a reason my transfer would have been declined? +Why can't I buy cryptocurrency on the app? +How would I use a disposable card? +How long will an urgent transfer from China take? +Why isn't the recipient seeing the transaction? I just sent the money. +I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed? +My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here? +What is the most amount of disposable cards allowable? +My preference is Mastercard. +What should I expect to be charged on a SEPA transfer? +I did a money transfer to my account and it is not showing there. +Should I order a new card before I freeze my original one? +I only got some of the cash I requested from the ATM +My payment has been declined several times. Can you help me? +How do I get my virtual card? +Can I check my recent refund in my statement? +I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction. +Its been several days and my cash withdrawal is still pending. Why? +"When I bought something abroad, the exchange rate was wrong." +I moved so I need to change my address. How do I do that? +Could I get a MasterCard and Visa from you? +How do I change my account details? +I have my card here with me and someone has just made a withdrawal for 500. Please help! +Can I cash deposit to top up my account +I tried using my credit card with top up but it didn't work! I thought it was supposed to? +I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient +I received a transfer in GBP how do I change it to a different currency? +I didn't receive the correct amount of cash when I exchanged it overseas. +why was a extra fee added to my account for transfer ? +How much does it cost to exchange my balance into a foreign currency? +My rate is not right when I used my card in a different country's money. +I couldn't transfer money to a beneficiery +What payment methods are used to top up? +"I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand." +I don't understand why I was charged an additional fee for this service. Can you clarify? +Why is there an extra fee on a transfer? +"Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it." +What is the wait time for delivery to the US? +I want a reason as to why my beneficiary is not allowed? +"I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?" +Why is there a fee for using my card? +I requested for a top-up but it has not reflected +"I want to do a bank transfer to this bank, from an account at another bank." +Is there a way to see where my money originally came from? +"I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat." +"I can't remember my app code, can you reset it?" +I have have multiple charges for one transaction. +How do i set up auto top-up? +Can I change my PIN without going to a bank branch? +My credit card has been declined. +Is there an extra charge to exchange different currencies? +Can I let other people have access to my account in order to top up? +I do not know what this cash withdrawal is +" +Do I need to go to a physical bank to change my PIN?" +Where in the European Union can I get a card? +What does it mean to have a pending cash withdrawal? +Why has my top up not gone through yet? +I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it. +what amount of time does it take for a transfer to reflect and be available +Is there somewhere I can send a check to add to my account? +I don't see a money transfer yet +A shop I go to didn't let me pay. +Can my friend send me money? +how much does a card cost and why do you charge me +"I want to top up by card, what do you support?" +I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank? +"You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there." +Money transfer help? How long? +Can you send me more cards for my account? +I just bought an item and would like to stop payment can you tell me if the item has been sent yet? +I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take? +I think the exchange rate for my for my cash withdrawal is wrong +How long do bank transfers usually take? +I tried to top up my account and it didn't work +What kind of fees will I pay when I transfer? +My identity verification didn't work +Which merchants accept this card? +"I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?" +"If I don't live in the UK, can I get a card?" +My refund has not shown up in my account. Where is it? +I have a question regarding the PIN of the card? +"Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help." +My topup got reverted. Please let me know if there is any issue in system. +What is the charge for receiving a SEPA transfer? +why was a transfer declined +"Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool." +I tried to transfer some money and it hasn't done it yet - what's going on? +Can I choose my Visa or Mastercard? +The exchange rate is bad. Are you sure this is the exchange rate? +Which foreign currencies can I get transferred into my account? +Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money? +Do I need a disposable card? +"Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket." +why was i charged a fee to transfer +"It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!" +Is there a limit to using a disposable virtual card? +Good afternoon. I made a transfer from my UK bank account. I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine. +How can I order a card? +"Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?" +I would like to change currency +help me link my card +What's the limit for disposable virtual cards? +"I would like to top up my account with a bank transfer, is that allowed?" +The date my card expires is coming up +What steps do I take to unblock my PIN? +What is needed for the identity verification? +I managed to drunken block my card :(( Help! +Is there an additional cost to exchange currencies? +Why was my withdrawal declined +I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't. +I got the incorrect amount of money given to me from my account +Is there a charge for exchanging foreign currency? +Can I change my pin at an atm? +"How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet" +I need to activate my card. +What are the exchange rates you assign? +I didn't receive the correct amount of cash +Is there a possibility to open an account for my sons and daughters? +What documents do I need for the identity check? +The exchange rate for foreign ATM currency is wrong. +Did I not get my refund? I don't see it. +" +At which ATMs can I use this card?" +What are the steps for depositing cash into my account? +I've just moved and I need to change my details +Please tell me why I was charged additionally when I used the card. +Why hasn't my son received the transfer I sent to him earlier? +oh my god I lost my card! what should I do? +How many digits identify the top-up verification code? +The amount of money I pushed at the atm machine did not come out of the machine. +"I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked." +i need to expedite my card +Help me. My phone has been lost or stolen! +For some reason I forgot the passcode I have. +Where do I unblock my PIN? +Will this card work at any ATM? +"I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?" +is there a way to see where funds come from +I cannot find my PIN. +An overseas cash transfer did not work correctly +I haven't gotten my credit card in the mail. +I don't see my card anywhere in the app. +What does top-up verification do? +What currencies does google pay top up accept? +Does the exchange rate change? +Everything was stolen from me. I can't use the app. Please advise. +I live in the EU. Can I order one of your cards? +how do the cards work? +Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here? +How do I dispute a direct debit transaction? +Why did I get charged a fee for transferring money? +My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away. +I must make several disposable cards per day. +I was unable to transfer money from my account. +"I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning." +Please help me find my top-up verification code +Can I order a new card with the app? +Why and I being charged this fee? +I could not transfer funds to a beneficiary; is there a problem with your software? +I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges! +"I have a card that expires in the coming month, do I have to specifically ask for the updated card?" +"I did not receive my purchase, how do I cancel it?" +How do I replace my card? +I haven't received my virtual card. +I see a charge of 1L I do not recognize on my statement +"Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks." +The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this? +I am angry that I got charged for using my card. +I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any. +I just got my card and cannot get it to work. +I can't add any more money. +Can I use a Visa or Mastercard? +Why do you need to check my identity? +Why hasn't my friend's transaction arrive yet? +Why did I only receive this much currency? +Do I need any kind of proof for the identity check? +Do you support direct deposits from my employer? +is there a way to fix my top up +Is there a pay structure for currency exchanges? +What should I do if I exceed my PIN tries? +Can I transfer my paycheck to the account? +I want to know how to transfer money with my credit card +The exchange rate was wrong? +There was a limited amount of money available at the time of my transaction. +Which countries do you currently support? +How do I change my address ? +I exchange my currency quite a bit. Do I get an exchange price break? +Any charges applicable for new card? +Why i'm I being charged an extra pound +It won't let me activate my card. +There is a single payment on my card which shows as pending. +Do you give refunds? +How can I see the progress of delivery of the card that was sent? +"I would like some more physical cards, what is my limit?" +I have a card payment which shows as pending +"My card payment was reverted, why?" +"I going to be traveling, can I set up auto top-up if I run low on money?" +I know there's an auto-top option but I can not locate it when I look? +I did not get the right exchange rate while getting my cash out. +I got less money than I asked for. +Does a US transfer take long +I used my card to make a payment and wondered why the payment was reverted? +What sort of restrictions are there for the disposable cards? +Please help me! My physical card isn't working right. +I'm in the EU. Can I get one of your cards? +Where is the transfer to my account? +My card is expiring soon. +I need a quick transfer from China. How long would that take? +How long does it take for a card to arrive? +"I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?" +Can I add money to top up my account via a bank transfer? +"I want to hold and exchange fiat currencies, what can I use to do so?" +How long will my most recent transfer take to go through? The recipient needs the money urgently. +"On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound." +How do I fix a broken card? +My top up was reverted. Can you help? +Does the exchange rate change each day for purchases? There is a different rate on my purchase. +I look but I see no virtual card. Why is that? +My card didn't work at the ATM in Notting Hill. Is my card working? +Why hasn't the money I transferred into my account shown up yet? +Please tell me how to change my pin. +Is there a reason for my top up to be cancelled? +Could you inform me as to why I have been charged a higher fee for doing banking abroad. +I got married and need to change my name. +"I transferred money from the US, How long does it take?" +Why did you cancel my card payment? +is it possible to top-up with google pay. +Can you tell me whats going on with my card it seems to be not working? +Why is my top-up showing as reverted? +"I haven't received my card yet, how long does it normally take?" +"I thought I knew my password but I guess I was wrong, what can I do now?" +How to a go about ordering a disposable virtual card? +when should I receive my refund +Where can i top my card for free? +Are there only certain ATM machines where I can use this card? +In which stores can I shop with this card? +"I think a card payment I made was cancelled, can you check?" +I can't seem to use my card. Can you help? +"Hi, I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this." +What do I do? The ATM took my card! +"I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?" +"phone is gone, dont want others to access account information" +I'm confused ass to why my contactless is not working. +What is the cause of the delay in applying my card payment to my account? +The exchange rate for my withdrawal was wrong. +Why am I unable to withdraw my money through this card? +How come there is a duplicate charge on my card? +Can I get a card in person? +I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem? +"Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?" +I would like to change my adress +Why would a transfer to an account not be allowed? +I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong? +Is there a charge to use a Top up card in the US? +Is there a limit on disposable cards? +It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible? +My card payments have stopped. +How can I top up using google pay? +Can you tell me why my top-up failed? +Do you offer any discounts for someone who exchanges currencies frequently? +If I want to select a new PIN what do I do? +"I just topped up, and the app denied it." +Why isn't my beneficiary allowed? +What are eligible holding and exchange currencies? +"I'm hoping you can answer my question about a pending transfer that I've had for a while now. I know that all of the account details are correct, so why is it taking so long to go through?" +What do I do if I have forgotten my passcode? +Why have I not gotten my new card? +What are the charges if I exchange foreign currency? +Where can I change my PIN? +Why do I need to verify my funds? +My purchases from this morning still have pending payments. +"For the disposable cards, what are the restrictions?" +I think the currency exchange that's been applied is wrong. +"When I got my cash, the amount was not what it should have been, based on the exchange rate." +I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account. +I transferred money but the balance did not update. +I believe I got a wrong exchange rate when I got cash. +What limits are there on the virtual cards? +"My phone was stolen, what should I do?" +"I still haven't received my card after two weeks, is it lost?" +People are using my debit card - help! +Is auto top up a provided service? +How can I the person see my money transaction? +Why was I charged twice for the same transaction? +"This is terrible, i want to delete my account" +"Do I have to top up in euros if I use a card, or can I use a different currency?" +Why can I not do a transfer to a beneficiary? +Why was I not allowed to do a transfer to a beneficiary? +I wanted to top up my account and it doesn't look like it worked +How to I switch my money for the money used in another country? +My Apple Pay top up with my American Express card is not working? Please tell me why +I want to use my American Express for adding money into my account. +When I add money to my international card do you charge a fee to do so? +"Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me." +"I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?" +I've just been married and need to update my name +What happens when I money transaction doesn't show up on the receiving side? +Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate +I cannot get my disposable virtual card to work +Can i add a new currency to my account? +Can you walk me through how I can edit some of my personal information? +How do i change my identity? +Is it possible to exchange currencies using the app? +What are the currency types that I can keep money in. +Can you tell me where to find my top-up verification code? +There is a payment I don't recognize +Why can I not choose the card i want? +I have exceeded the number of PIN attempts +"My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?" +What's up with the extra fee I got? +I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange. +My top-up was reverted by the app. +Why is it required to verify my identity? +How long do bank transfers take to clear +Why has my card payment not yet been applied to my account? +I was wondering if I could get a second card on this account? I would like my daughter to have one. +I can't see my refund in my history. +"I think my card is expiring, what happens then?" +How do I order my card? +I don't understand why there is an extra €1 fee in my statement. +Why are my payments not working and show pending? +I noticed that there is a withdrawal in the app that is not mine. +It's only been a few weeks my my top-up got cancelled +Is it possible to get a real card? +Help me order a new card that's going to be expired soon. +What is the charge for exchanging currency? +I need to reset the passcode. +Is there a limit to the number of disposable cards per day? +What flat currencies do you use for holding and exchanges. +What steps do I have to take to activate my card? +What is the charge for using a Top up card in the US? +"I'm trying to verify my top-up card, but I can't find the code...?" +The ATM stole my card! +I did a transfer but it is still pending. +What is the pending payment on my card about? +"If my funds are running low, will the app top up automatically?" +Does it cost money to top up? +Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening. +Why did my payment not go through why did it cancel? +I didn't receive the correct exchange rate when I got cash. +My transaction went through but I was charged a fee. Why? +"It looks like someone besides me ordered something with my card, what should I do?" +Do you convert to Euro? +My account is new why can I not top up +Why is the refund not on my statement? +I want to know where my money comes from. +how to get new card after atm eats it +I need assistance with transferring funds to another account. +I topped up but the app declined it +How can I find out the source of my available cash? +"I'm waiting for a transfer from the US, how much longer?" +I would like to receive my salary in a different currency. How does that work? +"If US cards have a top up charge, what is it?" +Can you tell my why my funds transfer did not work properly? +I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost? +I am still waiting on my bank transfer +Is there a limit to auto top? +"I need to add a serious amount of cash to my card, how do I do that?" +Money is not in recipients account. +What is the closest ATM? +I have a trip coming up and want to add money automatically. +Am I allowed to change my PIN anywhere? +When is a payment I made with my card going to clear> +Can I allow other people to top up my account? +Is there a specific date it can be delivered by? +The ATM sucked my card in. +"I just received a new card, where do I go to link it to my account?" +Does my account have the option to hold multiple currencies? +The app doesn't believe its me. +My top up did not go through yet. +I have heard about these disposable virtual cards but don't understand how they work. +How do I check security settings on my card? +I got billed an extra pound! +I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please? +I must have entered my PIN wrong. +I want to exchange USD and GBP with the app +I need to cancel a transaction immediately. +I saw a payment come out of my account for a merchant I don't remember. +How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending. +Do you support all countries? +A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear. +Why has my top-up been reverted? +"Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?" +how long will it take for my transfer to stop pending +Why can I not do a transfer +I am inquiring about a $1 charge on my statement. +"I need to transfer something from China, How long will it take?" +"I tried transferring money to a beneficiary, however, I was unsuccessful." +I have a cash withdrawal on my statement that I am unsure of. +A Bank ATM did not give my card back. What do I do now? +My currencies needed to be exchanged often and I was wondering if there were any discounts available for this? +I was wondering why my card was declined +My refund has not yet been credited on my statement +How can I add a new card? +Why is there a charge for $1 on my account? +"I need to order a new card, can you please direct me to the virtual cards?" +What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap. +My card was declined but it shows as multiple charges? +I need info on activating my card? +Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message +Google Pay Top up isn't working +My transfer was rejected +Is there a limit to the number of disposable cards I can have? +I would like to cancel a transfer...is this possible? +"I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?" +What should I do? I topped off but the app reversed it. +I want to use my account before identity verification +How did you arrive at the rate of exchange? I thought that I would get more cash. +"Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money." +Tell me if there is a top-up limit. +What's the closest place to withdraw money? +Is there a way to track the delivery of my card? +I would like to be assisted with the activation of my card. +What is the first step that I should take after my card has been stolen? +I didn't receive the amount of cash I requested for the ATM. +I do not understand what this particular direct debit is ? +Is the exchange rate current? +My top up didn't go through +Why is there are there two of the same transaction? +I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra. +How can I change my PIN without going to the bank? +"Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment." +Is it free to send out more cards? +Which cards are accepted for topping up? +There's an error with the rate that is charged. +Can I change my name? I am not married. +There is a direct debit patentp that I haven't authorized. +I need to get some Euros for my holiday. Am I able to exchange some of my money? +I received a decline message on a transfer +How do I see my source of funds? +What do I do if there is a direct debit on my account that shouldn't be there? +What is the procedure of unblocking my PIN? +Google Pay won't let me top up. +What fiat money can I used in the exchange and holding? +"I need some money transferred ASAP, how long does the process take?" +I recently deposited a cheque and cannot find the cash from it. +I made a top up yesterday but it's still pending. +is there a way to do top up with apple pay +"I just got a card, how can I add it to the app?" +is there something blocking me from making transfers +How's the exchange rate looking right now? +Can you tell me when my money transfer will go through +"The service here is horrible, I want to delete my account." +What kind of cards are supported? What currency? +Is it possible to dispute a debit payment from a couple of months ago. +What is the fee on my statement for? +I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before. +Am I able to modify my account details? +Can I top up using my cheque? +Your exchange rates come from where? +I didn't initiate a direct debit that I see on my account +How can I request cash back? The ATM just gave me the wrong amount that I've been charged though... +I want to do a swift transfer +"My new card has arrived, what's the activation procedure?" +"My friend deposited $100 into my account, but it is not showing up!" +"What is this card payment, I do not recognize it." +I am unable to use my card for some reason. +Can my children open an account? +"I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?" +I prefer mastercard. +I need another card +How do I get the passcode reset? +When I was transferring money I was charged extra why? +"I guess exchange rate for my payment was not correct, as i charged extra on the last saturday." +I need to know what flat currencies you support for holding and exchange. +What is the status of my card's delivery? +How many different currencies can I have my money in? +I received my card. How do I link it to the app? +The currency exchange rate was wrong for a purchase I made. +"I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for." +What are the uses for disposable cards? +I've deposited a check in my account but the cash isn't showing as available. +I can't upload my identification. +Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet. +Why is the exchange rate on my card payment different than I expected? +Will my card work at all merchant locations? +Can I change my pin through the app? +Problem with my top up going through +What kind of fee is there to top-up my account? +I noticed an extra pound charge? +I have a trasnger that is pending and wondered about it. +Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal? +I have a fee for cash withdrawal +Can you show me how to top up with Google play? +What is the expected delivery date of my card? +"Hello, what is a virtual card and how do I get one?" +Why was my PIN blocked? +Is there a way to track my card? +I tried transferring to an account but it won't let me. +"Something is wrong, my top-up is gone and I don't know what happened to my money." +What are all the fiat currencies that are supported for both exchange and holding? +Will I be charged if I add more cards to the account? +I think my card payment has been refunded +how long does it take to reflect in my balance a top up +I made a payment and it is showing up twice +What can I do if my card still hasn't arrived after 2 weeks? +Are cheques accepted for a top up? +I am still waiting for a transfer to show up +A transaction to a friend still hasn't shown up. +If I don't have all my documents can they still verify my identity? +Where can I use my Mastercard? +Are there charges for cash withdrawals? +Editing my personal details +I want to link my new card. Can you help? +How long does it take for a pending cash withdrawal? +Hi something is going on with the app. I see some payments I didn't make? +My wallet was just stolen and I see my account already has a withdrawal. Can you please help me. +top up not completed +I want to cancel my purchase +cancel my account +I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee! I never would've made this withdrawal if I'd known I'd be charged so much. +I made a bank transfer but it doesn't seem to have gone through? +What is the disposable card for? +Can I select my card scheme or do you choose it for me? +Why do you require identification documents +I have no idea why there is a dollar that has been charged to my account. +Are cards issued to people living in the US? +"I want a card, but I'm not in the UK- can I get one still?" +How do I track the card you sent to me? +When will my transfer be in my account? +Do I get any sort of discount on volume for a lot fo currency exchanges? +Which countries do you support? +Do I pay extra for exchange? +I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked. +Will there be a fee if I receive a SEPA transfer +"My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?" +Why is the exchange rate for my payment incorrect? +Verify top-up card help? +What type of card can I use to top up? +I suspect someone used my card. +I just noticed my transfer was declined and I don't know why. Can you help me? +"How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet" +What other currencies can I hang onto? +I think I got charged twice for the same thing +There are a few payments in the app that I didn't make! Does someone else have my card? What should I do? +When can I expect my card to arrive? +my check or cash deposit has not shown up +I need to change my personal details in my account. +how does my statement get updated so i know when a refund will reflect on my balance +What's the fee for exchange of foreign currencies? +Show me the source of my money. +My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through. +What is the minimum age limit? +I have just read my statement and there is a payment I don't recognise. +"Can you please assist me in Apple Pay, in getting Top Up to work?" +How long does a transfer from the US take? +What countries are getting support? +withdrawal pending meaning? +I want one of the virtual cards! +"I already paid to top-up but the funds aren't available yet, where are they?" +Could you please put a freeze on my card? There are some payments on it that I don't know where they came from. +Is my country's currency supported by your system? +My salary is in GBP. Do I need to configure this somewhere? +"Could not complete transfer, states 'declined'" +I tried my PIN too many times and now my card won't work! +I anticipate getting a Visa card +I was double-charged for a transaction +Can I pick between Visa and Mastercard? +Do you have EUR currency available for me? +why don't you accept american express for adding money to my account +why are all my identity details required +I think there has been a mistake with my transfer +Please tell me how I can get a virtual card. +"My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?" +Will you guys charge me for topping up by transfer? +Can I have a new card shipped to China? +When will I receive my card? +"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already." +"I deposited some cash but it hasn't shown up in my account yet, what's going on?" +I haven't received my card and am worried it is lost. +How do I know where my money comes from? +Why am I charged a fee for withdrawing cash? +I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened? +Is there a charge for sending out more cards? +The exchange rate is incorrect for my cash withdrawal transaction. +can you assist me in activating my card? +I was not distributed all of cash that I requested +The ATM wouldn't let me withdraw cash. +"Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?" +I haven't used my card all day but there is a payment showing in the app. Please cancel it! +I topped up but the app denied it +Is there a reason there's an extra fee on my statement? +"In my app, a direct debit payment I didn't do shows in my app" +Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere. +The amount of cash I received did not match the amount I requested +"Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?" +Where can I do a cash withdrawal? +"I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?" +I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me? +Do physical cards cost money? +If I order a card when does it arrive? +Why do my transfers keep failing? +My card gets rejected when I try to use it +What countries do your services support? +Why can't I transfer money to a beneficiary +How do I activate and link my new card? +Why did the ATM cancel my transaction +"I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?" +Why is there an extra fee on my statement? +Does this app exchange currencies? +hello I have lost my phone and I'm worried someone's going to steal money from me +I want a refund on this. +I need to get my card quickly +I think someone may be using my card. +THere is some cash that is showing up on my app. +Can you explain to me why a top-up would still be pending? +can you top up your account automatically +I can't find my phone; what can I do to prevent someone from accessing my account on it? +Do you know the rate of exchange? +Why can't I take $100 out +Where is the card PIN located? +How would I be able to make changes to my personal details? +What do I need for activation of my card? +How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through. +How can I activate my new card? I didn't recieve any information with it about how to do so. +"After I make a payment, how long will it be before it transitions from ""pending"" to complete?" +I haven't received money from a transfer? +A foreign purchase I made has the incorrect rate applied to it. +"Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?" +There was a direct debit transaction I have don't think should be there. +"Help, the ATM didn't give me all the money I requested" +My address needs to be changed. +Can my account be topped-up by friends of mine. +What are these fees i am paying? +I'd like to know what the foreign exchange rate will be. +How can I change my PIN even though I'm out of the country in Austria at the moment? +How do I go about unlocking a pin? +Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through. +My top up may have been reverted +I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now? +"I usually don't get charged for transfers, why was I this month?" +What information am I going to have to have in order to do a transfer with my card? +How do I get my card to work? +I have no way to prove my identity. +I am not happy with your service and request that my account be terminated! +"If I want to get an account for my daughter, can I do that?" +"I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?" +I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app. +"Help, your app is showing a larger WD than I actually did earlier at an ATM." +How's the exchange rate? +How long does it take for a payment to change from pending? +"Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening." +How do I set up my card PIN? +How to order a virtual card +"Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges." +I lost my phone. What do I need to do? +I am having trouble verifying my id. +I lost my phone. What do I do to block someone else from using my account? +Can I have a Visa card? +Which flat currencies can I use from you? +How come I can see an extra charge for my transfer? +What currency is supported for exchanges and holding? +I want to activate the card. +Why would the ATM machine fail to give me the cash withdrawal I requested? +How can I top up with my apple watch? +"Errors keep showing up every time I try to make this transfer and I am on a time crunch, could you please help." +Can my daughter make an account? +" +I can't seem to be able to use my card + + +" +Can I use this app for both USD and GBP? +"It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?" +I don't recognise a Direct Debit payment +What fiat currencies can I use for holding and exchanging? +Can you explain the transfer fee that I was charged? +How can I change my password? +Is there a fee for sending out more cards? +I can't do any business with this virtual card. +Is there a cash withdrawal fee? Because I just got charged? +How can I fix this? The ATM gave me more cash than I'd asked for. +show me how to transfer to my account +Do you charge for transfers? +"I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived. I definitely sent it to the right place, can you confirm where the money is?" +Why is it showing that my account has been charged a dollar that is showing as pending? +Is it normal to see a fee for transferring money? +I had trouble with an incorrect rate being applied when using the ATM with foreign currency. +Help me to set up contactless payments. +"Is it possible to go ahead and log in, although I have not been confirmed yet?" +I have been charged twice on my statement. +Can you make exchanges with the EUR? +Is topping up unlimited? +What does it mean if my cash withdrawal is pending? +Can you elaborate on why I have an extra charge just for transferring? +How do I exchange currencies using this app? +I need to figure out who has access to my card there are some payments I didn't make that are showing on the app. Could you please help? +Can you please refund my item? +How can I get another card? +Why am I still waiting for my refund +I need more physical cards than I have right now! +Are SWIFT Transfers available at this bank? +Why is my disposable card not working? +"Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?" +Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received. +"There is a direct debit that I didn't set up, what should I do?" +Is there a charge for top-ups? +"This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected." +Are cards delivered to my location? +What should I do if I think there are unauthorized transactions? +My card was charged more than expected. +I have a cash withdrawal that I do not recognise. +Can you please check my UK Account to make sure everything went alright? I made the transfer a couple of hours ago. +Can I get a second card for free? +Is it possible to have more than one disposable card? +Why haven't I gotten my new card? +I have a transaction showing up more than once. +Is there a reason that my top-up is still pending? +Will I get charged fees when I add money with an international card? +How can I add money automatically? +Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous. +I need to change my data. +Can I do more than 10 transactions with a disposable card? +I deposited a cheque but I don't see the funds in my account. +I cannot get my virtual card to function. +What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay. +My transfer to a beneficiary did not go through. Why? +Are there any limits to using disposable virtual cards? +I entered the wrong pin too many times and now I think it's blocked. What do I do? +I'm not sure where this charge came from. +Is it possible to reactivate the card I thought I lost but found this morning in my jacket? +Can I use a disposable virtual card for any purchase? +My top-up appears to be pending. +"In regards to top-ups, can I do them via Google Pay?" +Why is the identity check involved? +Is there a limit on the number of times I can use a disposable card? +I am being charged the wrong amount on my card. +What caused my top up to be reverted? +"I tried topping up my account but it failed, can you help me?" +I don't live in the UK. Can I still get a card? +Why can't I complete the transfer? +Are there limitations to what currency I can hold? +is it free to add money to my card +Can you please tell me how long it takes for the transfer to be available. +I am having trouble finding the top-up card verification code. +I think the exchange rate was incorrect. +My transfer to another account was not allowed. Why is that? +I wasn't able to use my top up card because the money I put on there wasn't there anymore +My card wants to be topped what do you guys support? +how can i track card you sent +Why can't I top up by cheque? +"Is there a fee for making a payment? If so, let me know why." +"While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully." +I refilled my account balance but got an error message. +Does the top-up need verified? +Is there a way you can have money from a purchase I made refunded to my account. +why is there a service fee on my statement? +Is this open to residents of all countries? +Can I exchange USD and GBP from the app? +My statement shows charges for things I never purchased. Were my account details stolen? +How come I did not get a virtual card yet? +The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today. +Why wouldn't the ATM give me cash? +Why did my top up get pulled back out? +I bought something and already paid for it but now I don't see it. +"Help! I fear that my card was stolen," +Who can I speak with regarding a lost card? +how should i add money to my card +"Please tell me, do you use Visa or Mastercard?" +Can you explain to me the way to verify my top up has gone through? +What is the maximum transactions for one disposable card? +What is the system for determining the exchange rate? +What do you require for identification verification? +Why is my beneficiary not working? +I've tried using my card multiple times and it keeps getting declined. +I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please? +I see a direct debit that I didn't authorize +Exchange fee help? +Can you check the exchange rate on a cash transaction I did overseas +How can I top up my account with a cheque? +What documents are required for proof of identity? +What do I need to bring for identification? +I need a new card before it expires. +I am waiting for the money to enter my account. How long does it take? +"I no longer have my phone, what should I do?" +"I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?" +Why didn't I receive all the cash I requested? +I am unable to transfer money. I believe it is not working because it states it was declined. +Can I unblock my pin using the app? +"If I exchange currency frequently, can I get a discounted rate?" +"For the identity verification, what do you need?" +What is an exchange rate? +Please can i get a disposable virtual card as well? +How can I get my card to work? +How do I order a new card when my old one is ready to expire? +Can I write a cheque to top up? +What do I do if I see a transaction on my card that I don't recall making? +How do you calculate exchange rates? +I think someone may have cloned my card or something. My card isn't lost but I just saw a charge of $500 cash withdraw. Can you help me? +i need a virtual card +I want to change my pin number from an ATM. Is this possible? +I've been waiting ages and my PIN hasn't gotten here. +What is the top-up limit on my cards? +How fast are transfers from Europe? +A transfer to my account was denied. +I need a Visa and a Mastercard from you. +I did not charge my account for that transaction. That's an error. +I think the exchange rate for the cash I withdrew wasn't correct. +Will I get a Visa card or Mastercard? +I need to actuate my card. +A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible? +How can I delete my account? +Do you have any accounts for children ? +Was there a way for me to get tracking for that? +"My funds are low, can I auto top up?" +Where is my refund? it appears to be missing. +Why haven't I gotten my payment yet? +Some cash was missing at ATM. +I did a transaction to a wrong account! +I can't find my card! What should I do? +"I need to transfer money into my account, and I don't know how to do that." +My card has been found. Is there any way for me to put it back into the app? +They used the wrong rate when I made a purchase with foreign currency. +I have a pending money transfer +Can you help me transfer funds from another bank account to this account? +My transfer to a beneficiary was rejected. +How do I unblock my card? +How do i find my top-up card's verification code? +Does it cost to add money to my card? +Is there a reason my transfer failed? +I would like to terminate my account. +I don't know the code for the app. +I transferred money and it didn't get there. +What reasons would cause my card payment to be cancelled? +Do you let me choose between Visa and Mastercard? +My card is broken +How can I get disposable virtual cards? +"When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged?" +Why isn't my google pay top up working? +Is topping up free? +I don't want to give you all my identify details. +Whats wrong with my currency exchange? +Do I have a Visa card as an option? +IS there a fee to exchange currency? +I see a direct debit transaction in the app that is not mine +Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong? +Does this app allow currencies to be exchanged? +Could you please tell me why my card payment didn't work? +Where can I sign up for a virtual card? +Is there a discount for multiple currency exchanges? +I don't recognize this payment +I saw a fee on my receipt from withdrawing money while shopping earlier. Is there supposed to be a fee for this type of transaction? +Currency exchanges have any extra fees? +"I'd rather not use my physical card, how can I get a virtual card?" +Can I use this app for any currency? +Is there a longer processing time for international bank transfers? +"Pending still shows on this transfer, why?" +The app is showing a cash withdrawal that I didn't make. +"I used my card to top up, but now I don't see the money in my account." +I was charged an extra dollar on my account and would like to know the reason. +Why can't I get my top up to work in Apple Pay? +I'm not certain my top-up went through yet. +How do you determine exchange rates? +Can I use cash to top up +How can I open an account for my children? +My account transfer was blocked. +When will I be able to see the refund +Why is there a charge for my transfer? +When I made a cash transfer abroad the wrong exchange rate was applied +"I'd like to get a refund for something I bought, is that possible?" +What is the process for activating a new card. +I ordered a card and would like to know how to track the delivery progress of it. +I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer? +Instructions for activating card +I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending? +I think a fee was applied for paying with a card. +How do I re-order a damaged card? +My card payment didn't work +What do I need to do to receive my payroll in the account? +What's wrong with my card? The clerk at the grocery store said it was declined. +Where do I order a disposable virtual card? +Will I see fees from adding money with an international card? +"My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?" +"Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances." +I think you reverted my top up. +My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end? +What is my password? +Can you make sure I get a MasterCard and not a Visa? +google pay top up did not work +One of my transactions needs to be canceled. +You advertise no fee when paying with a card then my statement shows a fee. +Can I exchange USD for GBP in your app? +Help! There is a cash withdrawl on the account that I didn't make! +Am I able to use Apple Pay? +I am trying to complete a transfer but I keep getting an error message. +My card won't work at all for anything. +When will my cash withdrawal show/ +My card was stolen last night. +Is there a charge for getting cash? +Where can I find Mastercard ATMs? +Can I use the apple watch to make a top-up? +how to recover my passcode +There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account. +"How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?" +I am not able to make a purchase because there is an issue with my card +I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it! +"I prefer Visa, can I get that instead?" +I wasn't able to use my card today when I went out for lunch. Wondering why that is? +I sent a check into the system but still haven't received the cash yet +Please tell me how to edit my personal details. +My card needs to be topped up. +I made a transaction this morning but I need to revert it now. +What are the disposable virtual card limits? +"This company is bad, delete my account now." +What currencies are available for my use in holding and exchange? +my cash out is still pending +I tried to pull cash from an ATM but it wouldn't let me. +I have to quickly transfer something to China. How long will it take to arrive there? +I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency? +Why are my transfers and purchases keep getting declined? +What locations can I get money from? +Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about. +"There is a pending payment on my account, what does this mean?" +"I am overseas in China, can I get a replacement card?" +What is the currency exchange fee? +I can't find the virtual card +How do I go about changing my address? +Where's my top up code? +why was i chargged +I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here? +Why did my top-up not get approved this time? +"The cheque I sent a few days ago has not been deposited yet, what is the hold up?" +"I thought transfers were free, why was I charged?" +"I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?" +"I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?" +Why would a cash withdrawal still be pending? +Why is it taking so long for my money to appear in my account? I have been waiting a week! +I want to transfer a sum of money from another bank account I have into this one +How can I periodically check the delivery of the card you sent? +I am still currently waiting for the cash that has been deposited into the account this morning. +What should I do with my stuck ATM? +What's the phone number to freeze a card? +What do I do if I forgot my passcode? +What's the best way to use a cheque to top up? +I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there. +I'm confused as to why my transfer is still listed as pending on the website. +My withdrawals were going smooth until I got declined today. What is going on? +My refund isn't showing up on my statement. +What do I need for the identity check? +I tried to withdraw cash from your ATM but my transaction was cancelled. +How long does it take in Europe to do a transfer? +"I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people." +"I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got." +How long will it take for my top up to work? It's still pending +"Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!" +Will I get extra charges? +My money I added isn't on my card. +Questionable transactions on my account. +I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long? +"I needed to make a payment on my account, but I typed in the incorrect number. The app won't allow me to cancel this transaction. I need it cancelled ASAP!!" +I need your help immediately. There is a 500£ cash withdrawal that I know nothing about. I think my account has become compromised. +What currencies are supported? +I would like to request a card. +I needed $100 but all it gave me was $20. +I have used all of my PIN tries. What should I do now? +What is the maximum number of transactions I can do with a disposable card? +When will my transfer arrive from Europe? +"I was wondering why my payment hasn't gone through yet, its been a while." +"I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?" +"my identity hasn't been verified and i can't edit my details, what's next" +Can my friends top up my account? +What does the €1 fee mean? +I am still waiting for the cash to be returned from a cheque I deposited! +My ATM transaction was cancelled. +Do you allow exchanges of EUR? +Why was there a fee with my cash withdrawal? +I don't see the transaction I made to a friend on my account. +There's a payment showing in the app today even though I have not used my card at all. I want a refund. +What do I do if my card is about to expire? +My account was charged twice for one purchase +My card was not accepted in a shop +There is a payment on my card that I do not recognize. +I misplaced my phone so I can't use the app! Does this mean I can't use my card? +how long should i expect to wait when i add money +I want to use auto top-up. Is there a limit? +Why was I declined from getting cash? +why would a merchant refuse a payment +There is a payment with my card which i definitely did not make by me .Never seen that it before. +Can I see where my money came from? +Was there a problem with topping up? +Which countries are you in? +tell me how I can order my card. +I need information explaining why my top-up failed to go through +Can I use a cheque to top up my account +I want to open an account for my child. +I think I was charged extra on my payment on last Saturday. Maybe the exchange rate was wrong? I'd like a refund. +"I did a transfer to my account, but it hasn't shown up" +I would like to use this cheque to top up. Can you tell me how to do that? +Can I choose between Visa and Mastercard? +My transaction is showing several times. +I have a charge for something I didn't buy. +How do I create a disposable virtual card? +"Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue. interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?" +why hasn't a transaction to a friend cleared yet? +Why can't I withdraw money? +Can you tell me how I would go about learning where my funds came from? +There is a direct debit payment I don't recognize. +I cannot see the card PIN anywhere? +Will I be fined for topping up by transfer? +Is there a charge for cash withdrawals? I always thought it was free. +Am I able to add money into my account using my American Express? +can i use my app to get a virtual card +Can I get an account for my son? +Why did the cash deposit not show up in my account? +"Please, tell me why I can't have the funds I deposited a week ago? I need the money now." +Can I get information on the identity checks? +Why wasn't my contactless accepted at the metro? +what are the reasons I have to proof my identity to you? +Why is my check still not showing up on my account? It's been a week already +"So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?" +"Hi, I have an apple watch. How do I use it to top up my card?" +"My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?" +How long until transfers complete? +"help, I see money missing I didn't take out." +I can't activate my card? +How much longer until I get my new card? +My card did not go through in a shop +"I'm waiting for the ID verification to go through still, so is it too soon to use my account?" +what is the amount of disposable cards I can have? +Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past. +There is a strange payment on my card and I don't know what to do. +What does a pending cash withdrawal mean? +Why is top-up verified? +What fiat currencies are supported? +"I just want to top-up, why do I need to verify anything?" +"When I went to $100, all the machine would give me was $20." +Could you please recommend what I should do if my card keeps getting declined? I planned to top-up today but I am unable to get it to work. I need a fast solution to this problem. +What is the exchange rate for EUR? +Why is the pending status on my cash withdrawal taking so long? +I want to delete my account. +My refund has not shown up on my statement. +"I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?" +I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. +Where can I update my pin number? +What is this fee showing up in my account for? +Could I get tracking on the card? +I would like to get both Mastercard and Visa card from you if that's possible. +I need to change my contact information. +How can I get funds into my account from my American Express? +I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now! +Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there. +Why did you revert my top-up? +I would like an extra card. +I have a payment that shows twice +Is my card activated? +This transfer incurred a fee that I don't think is right. +"How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent." +How much does it cost to top up by transfer? +Which ATMs accept this circuit board ? +I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future. +How much is ok for me to top up with? +Please tell me how to get a refund for something I bought. +The ATM didn't give me enough money. +What type of fiat currencies do you support? +What are the maximum amount you can do for auto top-up? +Please help me! A payment I made had an error on the account number and I can't cancel on my side. Can you cancel it? +"I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?" +Can I hold more than one currency? +Tell me why my balance did not change when I tranferred cash. +I want to cancel a purchase +My refund is not showing up in my account. Where is it? +No refund showing in my statement. +How can I go about transferring money to my account? +How do I make my transfer go through +Can cards be delivered? Where? +Can I use an auto top-up option? +I contacted the seller and he won't respond. Please just refund me my money. +Is there a disposable virtual card? +"Help, I don't see my money i just added." +"In the app, where do I find my card PIN?" +I am looking to change my adress. +My money hasn't been deposited yet. When will it be? +How do I find my PIN number? +Can you tell me what the problem with my card is? It was declined at a restaurant today. +"I have arranged a transfer, but no longer need to send it. How do I stop the transfer?" +Is there a reason why a recipient might not see my money transaction +"I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow." +Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out. +My payment is taking a long time to go through. +"I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?" +Where do my fund come from? +Are extra charges added for sending out additional cards? +How can I reset my PIN? +Who do I call to cancel a transfer? +What is the estimated date for delivery to US? +I see I was charged $1 for a transaction. +Will you guys do Visa or Mastercard? +I can't figure out how to transfer money into my account. +Does the card you sent have a tracking number? +"Hi, I'm buying my son Bertie a starter home in London. I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error. What is going on? If I wait any longer the house prices might rise, can you look in to it please?" +Which foreign currencies do you accept for adding money? +I can't log in with this passocde +Card activation is not working. What do i do? +Why am I getting double charged for multiple transactions? +What commission do you take for currency exchage? +Is it possible for me to top up with a cheque? +I'm going to cancel a purchase. +My payment was declined +What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago? +I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product. +I have never been charged a card payment fee before. Why did this change? +What's the procedure for getting a card? +Why was I charged extra using my card? +My phone was stolen! What do I need to do? +There is a card payment I'm not familiar with. +I didn't see the money I added to my card. +what is the fee for a transfer into my account +Can I link my card I previously received? +Is my daughter eligible to open an account? +Is topping up with cash allowed? +"There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!" +I believe my top up is still pending +Why has my transfer not arrived yet? +"I just got a new card, and I want to know how to activate." +I need help with understanding why my card is not working. +My top-up didn't go through +I'd like to open an account for my children. How can I do that? +"My phone was stolen, help!" +"new customer and filling gas for the first time today, not working," +"I live in America, but I would like a card." +I recently made a transfer that I would like to cancel +My money transfer hasn't appeared yet. +I need some help linking my new card. +Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this. +Are there still fees for european top-ups? +How can I update my personal information after moving? +"I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me?" +How do I change my pin while traveling? +Do you supply both Visa and Mastercard? +are SWIFT transfers an option? +Am I going to see a charge for a SEPA transfer? +Please delete my account and personal information. +How can my new card be renewed? +What should I do if the atm eats my card? +"Please give me both Visa and MasterCard, is it possible?" +How do I link my new card? +Can you tell me what this cash withdrawal is? +I was charged too many times for one transaction. +A percentage fee was charged to my withdrawal. +My account says a withdrawal is pending - why can't I take cash out of the ATM? +My top up is not showing up in my wallet! +I have a problem with a transfer. It didn't work. Can you tell me why? +Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help! +Is my new bank card on the way and is there a way to track it? +"I am seeing in the app, some cash witdhrawals that I did not authorize." +My card payment has failed. +"I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?" +Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet... +"Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer." +When did you send me my new card? +I have lost my phone or it has been stolen. +Are you going to charge me to top up my card? +Where did my top-up go? I can't find it in my wallet +How long will it take to get to the US? +Why do I have to pay extra for using my card? +Is it possible to get a disposable virtual card as well? +is there a way to change name? +Payment I didn't do. +Do you know how to change my card PIN? +Is my card payment reverted? +I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem? +How do I set up an account for my children? +How do I get unblocked? +I saw I was charged extra for money I withdrew? +"My ID verification hasn't gone through yet, but can I use my account anyway?" +"My card's expiration is approaching, how do I replace it." +"My PIN seems to be blocked, help me access it?" +I need to cancel a purchase? +wheres my money receipt +The ATM didn't give me the amount I asked for +"I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two." +Do I have to go into the bank to change my PIN? +Is there anyway to use a cheque to top up? +Can I get a Visa instead of a MasterCard? +A transaction is showing more than once. +Where in the app do I go to make my new card show up? +Is there a fee associated with using foreign exchange ATMs? +I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system? +"How can I close my account, I don't want it." +My app is displaying a payment I didn't make +What do I do if the ATM swallowed my card? +"Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?" +How long until my new card gets here? +I have no more money in my account. Is there a way to do a bank transfer to put money into my account? +I'd like my account to be deleted. I'm not satisfied with the service you provide. +My card was declined at a restaurant today and I am not sure why. +Tell my why my top-up is pending. +I withdrew cash and was charged. Why? +"Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!" +Can you tell me why a refund I'm owed is not showing on my statement? +What locations are cards delivered to? +I would like a virtual card...how do I get one? +I need more assistance with how to activate my card. +Is it possible that my card payment was reverted? +"I want to activate my card, how do I do it?" +Can you please explain how bank transfers work? +I have made a recent check and cash deposit that isn't reflected in my balance. +My disposable virtual card was rejected. +"I was charged a fee when withdrawing cash, can you explain why?" +My card wasn't working in a shop +Where can I find information about where my money came from? +I transferred some cash and it didn't arrive +What currencies can I hold? +DO I have to be 18 to open an account? +How is my card payment still pending? +What does it mean when it says that I have a payment that is pending? +Can you tell me the ATMs I can use with my card? +My payment has not been accepted. +How do your exchange rates factor in? +How to cancel a transaction +What are the places that you deliver cards to? +I'm wondering how long it takes for my money to get to me after a bank transfer. +What's the reason my new card hasn't come? +Why does my statement have an extra fee? +How do I know what exchange rate I will get? +I was told I would be getting a refund but I have yet to see it +Today I was out eating and my card was declined. Why's that? +Are there any restrictions for the disposable cards? +I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges? +I would like to have a Mastercard. +how can i transfer money from american express card +Can you tell me where my readily available cash has come from? +I tried to make a payment with my card and it was declined. Why is it pending? +Please help! There was an extra fee when I got cash. +Change my pin? +Why would I be charged an extra fee while doing a transfer? +My account was charged a fee. When did you start charging extra for card payments? +I did not receive my full withdrawal amount +"I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong." +I was charged twice for the same purchase! +I want to replace my current PIN. +When can I expect my transfer to reach my account? +I'm having trouble proving my identity +"i received my American Express in Apple pay, why is top up not working?" +How do I make sure my transfer isn't goin to an unsupported merchant? +"Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?" +Can I only top-up digitally? Or could I use cash? +Whats the transfer process +I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible. +"There's an extra fee on my statement, why is that?" +I want to get a Visa card +There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there. +Reasons for top up cancellation. +Am I able to do a SWIFT transfer? +My top-up was rejected by an app. +I was wondering if you will take any fees in exchange for top ups? +I can't find the top-up card verification code. +"I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?" +Why is the transfer still pending? Can I do something? +Can you please disable my current account. +My salary is in GBP - what should I do? +I'd like to provide my daughter with a card - could I get an additional card from my account to give her? +I noticed on my online statement that an ATM withdrawal I made early is still pending. Is this accurate? +I didn't get my card back from the ATM. +Are you going to charge me to collect the money? +do I need to verify my identity before I can use my card? +Why did the ATM take my card and keep it? +I used my card to top-up but the money is gone! +I noticed my transfer was declined. +where can i deposit a check +Are you Visa or Mastercard? +Why would my card payment not work? +Is there any way to know how the transaction got on my account? +The day before yesterday I transferred funds to another account within the country. The funds have not yet arrived. I double and triple checked the account number and it was correct. Why hasn't the transfer been completed yet? +Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. +why hasn't my cash arrived yet from my cheque?! +Several items I have charged this week are appearing twice. Please review my statement and remove any duplicate charges. +I was issued a new card a week ago but still haven't received it. How long will it be until I receive it? +Why is my beneficiary being denies? +"I want to reset my passcode, how can I do that?" +is it possible to cancel transactions? +why verify the top up? it doesnt make sense +How come I can't put money in my top up account? +I can't remember my password. +There is a strange charge on my debit statement +"It says ""pending payment?"" Why is it saying this?" +How can I top up my account by bank transfer? +How do I add money to my card? +Why won't my card accept any transactions? +"If I am not in the country and I need to change my PIN, how can this be done?" +I really need to know how to change my pin. +Can I purchase with cash or cheque? +I'm not satisfied with the services that you are providing. I would like to end my services and delete my account. +Are your cards available in the EU? +Was my card payment reverted? +Someone else might be using my card without my permission. +There was a direct debit from my account and I didn't authorise it +Is there a way to change my PIN without having to go to the bank? +I think my card is broke it's not working anymore +My balance was not updated with my checque or cash deposit. +My transfer hasn't arrived +There is a debit paymet that I don't recognize. +how do i track the moeney +I am entering my passcode but getting an error. +I'm looking to get an additional card. +"I could not get a top-up to work, why?" +How do I order a disposable virtual card? +I ordered my card a couple weeks ago and haven't received it yet. When can I expect it? +What are the limitations on the disposable cards? +I withdrew cash but it still shows as pending? +There is a cash withdrawal in my account that isn't mine. +"Card has been received, how will it show up on the app?" +I thought you guys offered free transfers. Why was I charged? +"I deposited cash into my account, why do I not see it?" +Is the ATM broken? I can't get cash from it. +I didn't make these transactions. Is someone else using my card? +I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue? +Can I use a check to get gas? +Why does my transaction have an added fee? +Can I use my American Express card with Apple Pay? +What is taking so long with my top up? +"Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days." +"I desperately need to transfer something from China, Please give me the wait time." +I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair. +Will I be able to get both a visa and a mastercard? +There is a transaction showing in my app that I did not make as I have not used that card all day. Please reimburse this amount to my account. +I got a strange fee when I used the ATM. +"Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?" +I got an unexpected charge on my transfers. How can I correct this? +Can this app be used to exchange currencies? +"i put in money for vacation and its not showing. i need that money today, how long will it take" +My top is still pending. +My throwaway virtual card won't work +"Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?" +How did you guys get your exchange rate? +"While getting cash, I was charged a fee." +"Hello, I have noticed a problem on my recent withdrawal at the banks atm machine. I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal. Are these types of transactions free of charge?" +What age do you have to be to open an account? +How do I order a new card? The current one is about to expire. +"There is a direct debit charge that I don't recognize, what can I do?" +Why was I charged an extra fee from the ATM? +How do I change my PIN abroad? +I dont have identification +What do I have to do to get a Visa card? +I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up? +Can I get a disposable virtual card? +I would like to cancel a transfer +How long is the delivery time to the US? +What does pending payment mean? +Do I need to do anything special for my friend to send money to my account? +How to receive transfers from my employer when I get paid in GBP? +Would I need to pay extra for currency exchanges? +Is my credit card supported for top-ups? +I ordered my card but it still isn't here +Are there fees for receiving a SEPA transfer? +I have an unknown direct debit payment on my account +can I link a card of yours I already have? +Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong? +I still don't have a refund. +"I can't figure out why I haven't gotten my cash, when I already put the check in the bank." +How do I find the code needed in order to verify my top-up card? +Can my children get an account? +Is it possible to hold money in multiple currencies? +I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this? +If I need more than cards will I have to pay a fee to receive them? +My transfer says pending. What does that mean? +I lost my phone and need help so someone doesn't access my account. +"I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?" +The transfer to my beneficiary has not gone through +How long will my transfer stay pending? +I answered so many questions about my identity. Why do you need this info? +I forgot the passcode on my app. +The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening? +I don't think the charges made when I had currency exchanged are right. +The transfer I tried to make failed. +My friend says he hasn't received my transaction +Where can I modify my details? +Why is my card payment cancelled? +How do I activate my card that just arrived? +There are strange transactions on my account. What should I do if I think someone stole my details? +Why did a transaction I made charge me $1? +I need to add money to my account. Can I do so via bank transfer? +I am having problems with a top-up. +Why can't I withdraw cash? +HOW LONG TO TAKE THE TIME TO SOLVE +Can you please explain why my beneficiary is not allowed? +why must I prove ID +I transferred some funds but I don't see it +"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already." +i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong? +what steps do i do to get a real card +There is a payment in the app I did not make +I have been charged a fee for getting cash +unsupported transfer declined +My cash deposit from a week ago is still not in my account. Can you help me please? +"For a week now, I have tried to use my card and it is still not working." +I am not satisfied with your company. Close my account. +My phone is missing. +Visa and Mastercard can both be received from you? +I can't enter my passcode. +"If I were to transfer, what would the cost be?" +"I think I was charged twice, please help!" +Where in the app do I go to verify my identity? +I messed up and made a transaction using the wrong account. +I need to track the card sent to me. +My card doesn't work. I can't get cash out at an ATM +What currencies do you support? +Why does it still charge me even though I was unable to withdraw money from the ATM? +Can I use my bank account to send me more money? +I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card? +Will the system automatically top up itself? +The wrong exchange rate was used when I purchased an item. +How can I lookup the source for my available money? +Is there a way to get a virtual card? +Are their fee's for top ups? +Balance hasn't been updated following a bank transfer +There is an urgent thing that I need to transfer from China. Approximately how long will it take? +I tried activating my card and it didn't work +"Change of location, need to change details" +I would like to better understand why my pass-code is not working. +There is a potentially fraudulent direct debit on my account. +Why was my card charged when topping off my balance but it's not showing up in my wallet balance? +Can I use my card in Austria? +Some cash has been withdrawn but I didn't do it. +"Which card would I get, Visa or Mastercard?" +"My phone was stolen yesterday, can you help me with this?" +What cards do you accept to top up my account? +How can I check to see where my funds come from? +How can I fix my card if the contactless function didn't work this morning? +I don't understand where this charge came from. +My friend would like to send me money. What are the options available to them? +In what places can I use my card? +I withdrew cash and was charged +Need help to get my card to work. +top up with credit card +"My transfer did not work, what was the reason?" +How long does a bank transfer take to show up in available funds? +What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright. +Why did withdrawing money cost me extra? +"Transfer unable to be completed, states 'declined'" +I'd like to delete my account. +How do I deactivate a stolen card? +"I was charged for a cash withdrawal, why?" +Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments. +Do you provide cards to people not in the UK? +"I only made one transaction at this place, but it's appearing multiple times." +Do you offer auto top ups? +I think my phone was stolen. What can I do? +Someone took my card without my permission. +Why can't my beneficiary get access? +I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this? +Do you offer services that hold money in different types of currency? +"I do not like this, I made a simple transfer but I have an additional charge for doing so." +My payment was terminated +"what is going on, i have entered my passcode and its not working" +What does it mean if my payment has been reverted? +What physical locations can I use cash to top up? +"I need my card topped up," +I have a cash withdrawal in my statement. Why is that? +What do I do to lock my phone after losing it so my account isn't accessed +Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra? +why has a cash withdrawal charged me? +I would like to dispute a payment I didnt make +How can I find the source for my available funds and money? +My phone has been lost or stolen +My card payment has been stuck on pending. What is the problem? It should have gone through by now. +How much is it to buy another card? I was hoping to buy another one. +I want to reverse a transaction I did this morning +I need my card ASAP! +"I'm going to travel, can I have it add money automatically in certain intervals?" +My statement has a payment that I do not recall making +I need to move money from one of my other accounts to this one. +How can I check for an unsupported merchant for my transfer request? +"I transferred money, but I think I've been charged a fee for it?" +"Someone is making transactions on my account, I think they took my card information." +What is this fee for transferring money? +"My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?" +"When I received my cash, the exchange rate was wrong." +How do I know which countries you provide service in? +I was not able to use the ATM to get cash +I'm waiting for my transaction to complete. +There is an extra 1£ charge on my app. Why did it charge me extra? +I visited the ATM but got less money than what I requested. Why? +Help me create several temp cards every day. +Does it matter which card I use +Is it possible to order a card? +Does Apple Watch support the topping-off of my account? +How does the exchange rate work on this app? +"I see a transfer fee, but to my understand, that should have been free, what happened?" +Can I use my social security card as a form of identity? +I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card. +How can I change USD to GBP? +My card is due to expire +I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this? +why couldn't I use my card at a store? +Tried using my ATM card earlier at one of your locations for the first time. It didn't work. What is going on? +Which currencies do you handle? +I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working. +I need to change my address +How long will it take for the cash I deposited this morning to show up? +I need my payment in another currency +"I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?" +How can I cancel my transfer? +I made a card payment which is showing me pending. +I could not get money from an ATM +What is the process for setting up and account for my child? +I don't have a PIN at this point. +Does the auto top-up have any limits? +How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet. +Is American Express accepted? +Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account? +Tell me why my card payment was declined. +I am seeing in the App a some cash withdrawal that does not belong to me +"I transferred money, why was charged for an extra fee?" +My statement shows an extra fee - what is it? +"I want to transfer money into my account, what do I do?" +I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here? +The exchange rate you are using is bad.This can't be the official interbank exchange rate. +A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please. +How can I transfer money to this account from another bank? +Why is a transaction still pending? +"Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system." +My identity can't be verified. +I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent. +what is the exchange rate for foreign ATMs +The exchange rate was incorrect for an item I bought. +It looks like my card payment might have been reverted. +Do I get a discount if I exchange currencies a lot? +"Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?" +Are there any hidden extra fees for currency exchanges? +Why isn't my deposit showing up? +When do I see my recent refund in my statement +Will my card be a MasterCard or a Visa? +Please provide me with the restrictions of the disposable cards. +Verifying the top-up seems like a hassle. +How long does it take for the card to come? +How long does it take to prove my identity? +Can I exchange an item for a refund? +Can I use check to deposit? +Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks. +I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week! +How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately. +I tired to get cash in the ATM but it was cancelled +I dont have a pin +I was not given the amount of cash I withdrew +Can you tell me why my card payment was cancelled? +What's the web address to unblock my pin? +Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash. +What are the steps I should take to recover my swallowed card? +Does it cost to top up my card? +"I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed?" +I can't get the top-up to work! What's going on here. +Why hasn't my transaction been completed? +what are the locations i can withdraw money +My card is about to expire. What do I need to do to keep using my card? +What would II do if I wanted to activate my new card +The ATM did not give me as much cash as I requested. +Can I change my PIN without being physically present? +I use GBP for my salary deposits. Must I set this up somewhere? +I just did a money transaction but its not showing they received it +How quickly can I transfer something to China? +My card payment wasn't accepted. +"On my disposable card, is there a transaction limit?" +Will you accept my salary if it's in another currency? +What are the sources for the funds in my account? +I received the wrong amount of cash from the ATM. Can you help? +Where's the money from my transfer from Europe? +I have a transaction and would like to know if I it's cancelable? +"I made a purchase this morning, and it is showing as pending." +Does my top up and apple pay work together? +"How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it." +Someone made a mistake on my money transfer because I was charged extra fees. +I'm checking the app and I see a payment that's not mine. +Can someone assist me with explaining how I can unblock my pin? +Can I get my friends to add money to my account? +Can I use my card anywhere? +What is the cost for physical cards? +Can I change my pin number at a cash machine? +There is a pending 1£ charge on my statement. I haven't purchased anything for 1£. Why is it on my statement? +do i need to wait to get my card before getting a pin +I deposited a cheque but the cash hasn't arrived yet +How would my friend be able to send me money? +I need to change my phone number. +"Last Saturday, I made a payment and the exchange rate was wrong. I was charged too much." +Why is the payment from my card still pending? +I'd like to order an additional card +"The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?" +When are cards shipped? +What's the youngest I can be to open an account? +will you be able to activate my card +i put money on my card and i dont see it on the balance +Am I able to top up with Apple Pay? +Can I schedule future top ups? +I dont see my reciept +When I tried to pay in a store my card din't work +"Help me! When I was abroad, the exchange rate was wrong." +"My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!" +What proof of identification is needed? +I noticed that there's a payment on my card that's pending. +"If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?" +I got money overseas and the exchange rate was wrong +how do i get a refund for a direct debit payment i didn't make +I can't get my Google Pay Top to work. Are there any issues on your end? +I have been charged an extra pound! +card is being used by someone else +Why is a payment I made reverted back to my account? +Where do I look for cash top up? +My funds are not transferring to my bank. Why is this not working? +May I change my PIN? +Which type of card will I receive? +My beneficiary didn't receive my transfer +I tried activating my plug-in and it didn't piece of work +my cash withdrawal has not come out of my account yet. +How do I change my passcode? +"Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?" +It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening? +"How do I know if I will get my card, or if it is lost?" +I have yet to receive my virtual card +I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller. +Any place that takes Mastercard would be fine. +Why is my withdrawal wrong? I took out $100 but only received $20. +Can I use my account without verifying identity? +How do I get a refund for an unauthorized direct debit payment? +"I tried to make a transfer, but it didn't work." +"Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?" +The ATM machine ate my card. +I want to set up an auto top-up +Why do I see an extra £1 charge on my statement? +I have a new email. +Do I have to pick a creditcard brand? +Why does my account show as pending a cash withdrawal from the ATM that I have already made? +Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem? +Why was I charged for a cash withdrawal at the ATM? +"In the US, how long is the wait for a transfer?" +What is the reason a transfer shows as pending? +What are the top up fees for using an European bank card? +How do I stop fraud to my card? +My disposable virtual card got rejected +How do i transfer something faster than normal? +It kept my cash +In the app I see a direct debit that I don't recognize. +can i deposit a check here? +What currencies and cards do you support? +I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers? +How can I change my Rowlock ? +Why is my balance not updated? +Will I be charged for a top off transfer? +Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries. +I received the wrong exchange rate for an item i bought. +When will I get my money? It's been too long. +"Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is?" +"Transfer was declined, could not complete request." +why is there a fee for the transfer I made? +Can i receive transfers from my employer to this account? +why do i have a failed transfer +Is a physical charge extra +I'm expecting to see a cash withdrawal but I'm still waiting. +"I am trying to exchange AUD for GBP, how do I do that?" +I was able to find my card. How to I go about putting it into my app? +I want some extra physical cards. +Is it possible to order a virtual card? +I cannot try my PIN anymore. +Why have I not received my PIN +I have tried sending a standard transfer five times and it hasn't gone through. What is the problem? +I don't want to verify my identity +My cash transaction isn't showing on my account +How much does it cost to make transfers? +I want a refund for my item +I made a purchase but the exchange rate is wrong? +"If I get a transfer from Europe, how long until it is in my account?" +Can you tell me why my card keeps getting declined every time I try to use it? +"What is the reason when I tried to pay contactless at the bus, it didnt work?" +I am reluctant to use ATMs international because I don't get an accurate exchange rate +My cash deposit hasn't posted to my account. +I did a cash deposit to my account but my balance is still the same. What happened? +"I need to get a card, but I live in the US." +"Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's ""pending.""" +"I only have one more US credit card, is it accepted?" +are multiple currencies acceptable? +My card is no longer lost. How do I enter it back into the app? +Help my activate my card. +The ATM didnt let me get cash +I need to know what these extra charges are on my statement? +What countries do your accounts send and receive to? +"I just checked my statement and saw a $1 charge, why is it there?" +Do you know what your exchange rates are? +Can you tell me why a cheque deposit isn't showing in my balance? +Please tell me the steps to verify my identity. +Is there a specific date i can have it delivered? +When will my deposit be processed? +Can I pay more to get it deliver quicker? +I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through. +I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction? +How can I receive money? +The wrong exchange rate was applied to me while pulling out cash. +where is the code for verifying the top up card? +My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please? +Explain to me how to verify the top-up card. +What is the cost for currency exchanges? +Where do I top up? +I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct. +Will you charge an extra fee for top ups? +I got a message that I cannot name X as a beneficiary. +I tried entering my passcode and it isn't working. Can you help? +Can I activate a card in the app? +Where did the money I deposit go?? +My card was declined +Help me find the transfer that I did. +How long do cheques take to post to your account? +Help me unblock my PIN. +"If I wanted to change my PIN, how would I do that?" +how long should I expect to wait for my card to arrive? +Why am I still not able to see the money I deposited a week ago? This is urgent!! +Can I request a card? +What are the top-up fees for my card? +I live in the UK. Can I get a card? +"Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them." +am afraid someone may have gained access to the info on my card. +How can I setup automatic top-up? +"I haven't received my transfer funds yet, where are they?" +Can I top-up my google pay? +I'm having difficulty verifying my identity. +I think I forgot my passcode +Why did you charge me for taking out cash? +There's a possibility that my card was compromised. +Is it possible to change my pin if i am out of the country? +i need a refund right away but the funds aren't available in my account +In a recent withdrawal I received less cash than I expected to receive. Did someone make an error with the exchange rate? +What fiat currencies are used for exchange? +How do I use American express to top up my account? +Is there a limit on making disposable cards? +My ATM card isn't working for a withdrawl +What cards and currencies can I use? +I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens. +"I would like to track a card sent to me, how do I do that?" +What are acceptable documents to prove my identity? +I made a purchase with my card and I was charged a fee for using it +Can you tell me where I can order a disposable virtual card? +"I want a Mastercard, instead." +want to get a new card in china +How do I receive a refund for my item? +My daughter needs to open account. +I want to close my account & I will never do business with you again. +My card was eaten by the cash machine what do I do? +What steps can I take if someone else is using my card? +Does the app top up automatically? +what is the limit for top-ups? +Why was my top up reverted? +How do I receive money from someone? +"Why won't you take my transfer, I keep getting an error message." +What kind of businesses will take my card? +What ATMs take this card? +I purchased this item and would like a refund +When will my top up be applied? +What needs to be done to activate and use a card? +"A WD was just made on my account, but it was not me and I still have my card. What to do?" +What is the identity verification process? +How do I link my card in the app. +How long does it take for me to get my pin +Can I get a refund? +How long does a transfer take to reach one's account. +Do I get a card to keep in my wallet? +What fees do you charge for the standard card? +How do I troubleshoot my contactless? +Why is there a direct debit set up in my name? +Why didn't the ATM give me all my money +When will a transfer from the US post? +I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it. Why not? +Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending? +"If I want to topup by card, how do I do it?" +Why hasn't my money transfer shown up yet? +To receive money are there charges? +"I blocked my card by mistake, how do I unblock it?" +Can you accept my other card from the U.S.? It is the only other one I have. +the exchange rate for my withdrawal is wrong +"Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?" +What to do if my card is about to expire? +How do I know where my funds come from? +"I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages." +My transaction has not been received. When are you going to process it? +Why did you guys charge me an extra €1? +There was a fee charged when I paid with my card. +How do I top up on my card? +Why have I been charged a fee for cash withdrawal? +I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!! +An ATM swallowed my credit card! +How long will it take for my money to be deposited? +Why can't you allow my beneficiary? +Is there a way to link the card i just got? +Where do I find the verification code for the card I'm topping up? +I have one other credit card from the US. Do you take that? +Is there an option to top up with a cheque? +How much can I top up on my card? +Can i make several disposable cardsper day? +What's the exchange fee? +Do I have an option between Visa and MasterCard? +I found the card I thought I lost this morning. Can I reactivate this card? +What is this strange payment in my account? +How come I can't get money at the ATM +Can I have a refund for one of your products? +How long will it take to refund me +I entered in the wrong PIN. Please help me unlock my account. +One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account? +"My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?" +I need to verify the source of funds. +Tell me what the steps for the identity checks are +Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens. +What fees are charged for a physical card? +"I have a cash withdrawal that says it's pending, why?" +I don't recognize this debit transaction in my billing statement? +There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound. +How would I change my details? +Is there an age limit to when my child can use these services? +Is there a fee for transferring money +Why did the bank reject my transfer? +I have a card payment I didn't make +Why is my physical card not working? +How can I find out where the funds are flow? +Does it cost anything to transfer money for a top-up? +What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed. +Where can I edit personal details? +I deposited cash but it isn't showing up in my account +What should I do if I think my card was stolen? +I would like to use cash to make a top-up? +I'm still waiting for my top-up to go through +Why is there a pending hold on one pound on my statement? +"went somewhere else, need to change details" +What is the maximum number of transactions that I can put on a disposable card? +I would like to get an item refunded +"I tried to buy something and it was declined and my transfers keep getting declined, Why?" +What is this withdrawal as I do not remember making it. +Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me? +I was charged a fee with my cash withdrawal that I shouldn't have been charged. +Why are all my card payments being declined? +What happens when a payment is reverted? +Can I use app to reset PIN attempts? +What will I need to configure if my salary is in GBP? +How come my transfer got declined +Can I top up my account with Google Pay? +Can I make an account for my daughter? +How do I begin the process of a refund? +What countries have access to this service. +There is a fraudulent payment! +Why am I charged a fee for using my card on some purchases? +What will I need to verify my identity +Why is it saying my card payment is declined when I made it? +"I topped up recently and saw the money go through, but now it's just gone? What's going on" +"I need to make a transfer from Europe, how many days does this take?" +I need my card to be delivered fast +There is a direct debit payment that I did not make. +I got an cancellation error when I was topping up. +I forgot my PIN and now it is blocked. +Can I change my PIN at my local bank? +"Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions." +I have questions about how to transfer money to my account. +Guide me on how to unblock my PIN +I sent payment with EU transfer and they still haven't received it. How long does it take? +Is there a reason my payments are pending? +"I recently transferred some cash, but the balance has not changed." +What methods are available for my friend to send me money? +How come my money hasn't shown up yet? +My atm withdraw is stillpending +Can I have a second card issued to another family member? +Help! I lost my card! +what are the reasons why you would not be able to process a payment +Is there a reason why top-up needs verifying? +How come my card payment has been declined? +Why is the payment on my card still pending? +how do I link an old card? +My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately. +Can you tell me where can change my PIN? +Can you tell me about the exchange fee? +Do I need to go to a physical bank to change my PIN? +Please check the exchange rate for my payment last Saturday. I believe I have been overcharged. +Can I have a friend send money directly to me? +"To deliver to the US, how long will it take?" +I am still waiting for verification. Can I use my account before I am verified? +how do I ask for a physical card? +I can't get any money from my account. +Can I use google play as my primary app to Top up? +Do I get a real card? +I sent money about 5 days ago and the recipient has not received the money yet. +Do currency exchanges cost extra? +Why did I not get the amount I specified at the ATM? +Transfers are supposed to be free. I just got a fee tacked on to something I bought abroad. Not cool. Figure out how to remove it. +What retailers accept my card? +Can you please explain disposable virtual cards for me? +lost my card in atm +Can I tell what business will take this card? +I want to terminate my account +The app is showing a payment I never made. +How can a payment be declined +I am travelling and I was wondering what your exchange rates are +Why would my payment have been returned to my account? +"I had everything lined up to make a transfer, and then it rejected it." +"My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help." +How do I top up using my Apple Watch? +How can I tell if there will be a fee added to my payment or not? +How long do top-ups take to go through +I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great. +"i have used my card online before and wasn't charged, why am i charged now" +I'll send a check to top up my account +I haven't gotten my new card. +What is wrong with my top-up? +"If my phone was stolen, do I need to do anything?" +Where did my extra fee for the transfer come from? +Why isn't my balance reflecting a transfer I did? +"My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though." +I was double charged at a restaurant can you take the second charge off? +I don't remember my password +Can my password be reset if I do not have it? +How do I active this card? +Why has my deposit in the ATM not cleared yet? +Why can't I topup my account? +how is it possible to add another card to account +"Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?" +I need a new card. +"It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?" +I want a new card +Can I have it delivered on a specific date? +is there a charge on withdrawals? +How do I go forth on transferring a sum of money from one account to another? +I would like to know which fiat currencies are recognized by your organization. +How do i set up my credit card to send transfers? +I found my card. How can I put it into my app? +Why am I missing my refund +My card payment might have been reverted. +I would like to use top-up with my Apple Pay. +how do i find top up for cash deposit +I can't do the verification. +How long will delivery to the US take? +"I haven't received my virtual card yet, do yo know why?" +"I tried and tried, but I could not complete my transfer. Tell me what is wrong." +I do not have the information to verify my identify. +How do I open an account for my children? +What businesses accept my card? +"I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand." +How long will my cash withdrawal take +Can I use top-up with Apple pay? +why did my account decline a incoming transfer +"How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?" +Delete my account please. Now! +"When will I get a new card when I order it, and how much will it cost." +i tried to do a transfer to an account but it didn't work +There was a charge applied when I used my card. +"My transfer failed, why?" +Are there virtual disposable cards? +There is a withdrawal on my account that I don't remember initiating. +I've changed my mind on an item. How do I get a refund? +Some cash shows up on my app. +Can i make transactions before identity verification? +Payment I did not make. +Someone took my card without permission +Why can't I use my card? +Why verify the top-ups? +Will I be charged for receiving the money? +I need a refund on a direct debit that shows in the app because I did not make it. +How do I get to the virtual cards? +Why hasn't my transaction arrived? +"I need a card reactivation, I had reported my card lost but I ran across it in my jacket." +"If I were to use a European bank card for a top up, will I incur a charge?" +I transferred some cash and it has not arrived yet. +How do I make my top up complete? +Do I have to pay for a second card? +I was made to pay a fee for making a transaction with card. +I need my card to be activated right now. +How long does it take for a transfer to post +Can you help me? I have a duplicate transaction on my account and I don't understand why. +"I made a cash deposit, but it hasn't shown up in my balance yet." +Do I have to use a bank approved ATM to withdraw money? +Are there any hidden limit on the auto top-up? +Why did I get charged more than once? +The ATM wouldn't let me have my money. +How do I protect my phone from someone using it after I lost it. +The ATM didn't give me enough money! I asked for more than it gave. What do I do? +How do I change my card PIN? +Why is my cash withdrawal pending? +When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored? +I think the exchange rate for the cash I withdrew was wrong. +I need to make a transfer but it keeps getting declined I need Help! +How many disposable cards can I have at one time? +Why isn't my purchase exchange rate correct? +What should I do since my card is trapped in the ATM? +"It's been more than a week since I had a return charged to my card, why hasn't it showed up?" +How long does it take for my payment to process? +My statement has a charge that shouldn't have been made. +"I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??" +I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?