text: I had a pretty frustrating experience with the Bonsett-Veal office similar to Christopher H's review. I chose their business over others simply because of proximity to my house and I expected a quick and simple prescription renewal like I've had for years at my old optometrist's office. Their staff is friendly and Dr. Bonsett-Veal is nice enough but the \"scientific method\" that another reviewer refers to isn't conducive to easy, breezy prescription renewals.\nI've had a stable prescription for many years and have never run into an optometrist who had an issue finding the right glasses and contacts prescription. With my first appointment, I was given a both glasses and contact prescriptions that were considerably lower than I have had in the past but I trusted that they would work. \nIt took multiple visits to the office to finally get comfortable contacts and a prescription close to what I've had. Weeks later, I had to return to their office after ordering glasses using the Bonsett-Veal prescription and it being just as awful as the contact prescriptions. \nDuring each appointment, I felt like the staff was rushing me and that no one really believed that the prescriptions weren't effective. I'm due for my yearly appointment with them but I definitely won't be returning because of how much of a hassle it turned out to be.