text: This hotel had it's ups and downs. Checked in late on Friday night and the non-smoking room we requested was given away so we had to settle with a smoking room. They told us to come to the front desk between 12-3pm the following day to change rooms since they gave our room away so we agreed. \n\nNext day rolls around and after a great time at the pool and gym we called and they kept pushing back the time on when the room would be ready. We wasted 5 hours of our day not being able to leave and waiting for our non smoking room to be available. For someone who comes for the weekend and hours are limited it really sucks to waste time. Finally they gave us a non smoking room after complaining for 5 hours and sounding upset. It was a big disappointment. I'm giving three stars because that was an awful experience but the hotel itself wasn't too bad. The room we got upgraded and it was really nice. \n\nOn a positive light the hotel is in the middle of the strip and it's across the street from Cosmo and Bellagio. Had fun shopping and eating at Gordon Ramsey's Burgr place.