text: I have to down vote this business for a terrible customer service experience. \n\nOn a blazing hot Friday afternoon I left work early and drove all the way down to McDowell to pick up some toys for my dog. I walked up and saw the posted hours-- 4:30pm close, and my watch was just about at 4:30. I reached to open the door, unsure if it would be locked-- to my pleasant surprise, it was still open, I was so excited. The cashiers allowed me to head back to the warehouse-- again, I was relieved! I made a beeline for the toys and just a few feet before I reached them one of the workers pops out, literally stands in the middle of the aisle with his arms crossed (as if I were trying get backstage at a concert), and tells me the business is closed and that I had to leave. I told him that I just needed to grab a couple of toys, that I would need 2 minutes (under the circumstances, I would have been quick), but he wouldn't let me pass. When I politely persisted he asked me what toys I was interested in, and told me he would get them for me. I told him that I couldn't possibly know what they had in stock and that I just needed to visually see what they had (and how the heck do you describe some of these dog toys anyway??). No dice, he told me that I had to go. Really?? \n\nInflexible, embarrassing, and a total wasted trip. I was steamed. Rather than ask for a manager when I was agitated, I decided to drive home and email customer service. They emailed back the following Monday and told me, essentially, the employee did was he was supposed to do, blaming it on concern for customer safety with all of the heavy equipment they utilize after hours in the warehouse. Mind you that I had been let in building, that nobody stopped me from entering the warehouse, that it had maybe just turned 4:30, that there were other customers there, that there was no heavy equipment in sight and that I had asked for 2 minutes. They were perfectly fine with their employee telling me that I had to leave, and they made no effort to keep a repeat customer.\n\nBummer, I was so excited to learn of Ryan's Pet Supplies a couple of years ago-- and indeed, they have a great selection at terrific prices, I considered it worth the burden of driving into a bad area with restricted hours. I had given them all of my business ever since. Now I will never go back again, and I will let everyone know that Ryan's Pet Supplies couldn't care less about their customers.