text: We stayed at the Flamingo last week since my friend had a free night from the last time he was booked there.  During that time, the front desk lost his reservation and apparently was very unhelpful with finding him another spot to stay...leaving him stranded to fend for himself on his first night in Vegas.\n\nWe got a late flight so checked in at 11:30pm (after an hour long wait).  the room we requested was unavailable, even though we called ahead of time to make sure they still had our reservation and our room.  They preceded to check us into a temporary room with a room change to be made the next morning.  Renee on the front desk was a sweetheart and the only person in the hotel who really seemed to care.  We preceded up to our room and all of a sudden I started coughing and sneezing and was having a severe allergic reaction.  My friend went out in the hallway to get ice and noticed we were in one of the only \"Pet Friendly\" rooms in the hotel.  I have severe allergies to pets and no one informed us that it was a pet room.  We called down and were placed on hold for 15 mins when we decided to not waste our first night there and hung up to head downstairs to the casino.  We came back to our room at an obscene hour only to find ourselves locked out of our room.  I guess the reasoning was that they changed our room and keys but neglected to tell us this.\n\nThe next morning we phoned front desk to see if our room was ready.  They gave us a timeline of 1pm but when we went to get our new room keys,  the room was still not ready.  Were were given a fantastic room on the 20th floor with a strip view, which is what we wanted in the first place. The only plus of this whole experience.\n\nWhen we checked out we had a charge of 160$ in internet...OUT OF THIS WORLD.  when we explained to them how disappointed we were, and how the internet barely worked, the front desk (including supervisor) refused to do anything about it.  They also blamed us for not reading the terms and conditions or telling them about my allergy.  Internet is charged per person per location, so 3 charges were from our initial room., and another 3 from the new room..in the same day.  We had to ask for the number to the internet company and call from our Canadian cell phones because apparently all the phones in the Flamingo are for in house, which I know is a complete lie.  I work in a hotel and this is by far the WORST customer service I've ever received. If the Flamingo is supposed to be this wonderful \"centre of the strip, historic, Vegas resort\", the staff should stand beside it. We never heard an apology out of anyone.  The internet company ended up taking off the charges for us, and could not believe that the front desk did nothing about it.\n\nI will NOT stay here again, even though the casino, restaurants and rooms were great for the price.  Customer service is #1 and I was overly disappointed with the service received.