Vodafone30
      AOM Info32
           VFUK Production Refresh L3 Tasks40
      Useful Links42
           Optimisation How-To KT43
                PM Tool: How-To44
                     Main Menu and Versioning45
                     Proposition structure53
                     Intent related screens54
                     Offer related screens58
                     Offer Variation61
                     Treatment related screens63
                     Treatment Variation67
                     T2TV Actions and T2TV Attributes70
                     Control Group76
                     Volume Constraint77
                     Event78
                     Arbitration Control Parameters80
                     Configuration screens81
                     Other screens84
                     Upgrade Screens -How To90
                          Division to Team mapping91
                          Tariff Groups93
                          Band Management95
                          Cohorts Management97
                          SegmentStrategy100
                          Commercial Recommendations102
                          Pick N Mix and Discounts Blocks104
                          Upsell Discount Config105
                          Team Price Matrix106
                          Segment Of 1 Discount107
                          S15Threshold108
                          AddOn Group109
                          HBB Screens110
                     Manage Work Items115
                          Create a work item116
                          Assign work item to different user117
                          Discard work item changes118
                          See Offers/Treatments in Edit119
                          Rollback changes to Offer/Treatments120
                          Reopen Offer/Treatment in Edit121
                          Push changes to Dev2122
                          Assign to Manager123
                          Approve work item124
                          Change 'Assigned to Release' work item126


Pull functionality127
                          Manage Offers129
                               Search Offer130
                               Delete Offer132
                               Create new Offer133
                               Edit existing Offer134
                               Edit Intent to Offer mapping135
                               Enable/Disable Offer to Offer Variation136
                               Add/Edit Offer Variation137
                               Clone Offer139
                               Clone Offer Variation & Offer To Variation140
                               Upload/Download Offer141
                               Upload/Download Offer To Variation146
                          Manage Treatments147
                               Search Treatment148
                               Delete Treatment151
                               Create new Treatment152
                               Edit existing Treatment153
                               Assign to Bundle154
                               Enable/Disable Treatment to Treatment Variation156
                               Add/Edit Treatment Variation157
                               Volume Constraints162
                               Clone Treatment163
                               Clone Treatment Variation & Treatment To Variation164
                               Clone Treatment To Variation165
                               Upload/Download Treatment166
                               Upload/Download Treatment To Variation167
                     Manage Releases168
                          Create Release169
                          Discard Release171
                          Schedule Push172
                          Approve Push173
                     Assisted Upgrade Wizard174
                          Create Version175
                          Manage Artifacts177
                          Summary179
                          Change History180
                          Merge To Trunk181
                          Approve AU Push184
                     Config Flow187
                          create a config flow work item188
                          Assign config flow work item to a different user189
                          Discard config flow work item changes190
                          See Artifacts in edit191
                          Manage Config Flow Artifacts193


Rollback Changes195
                          Push Artifact changes to Dev2197
                          Assign work item to Manager198
                          Approve config flow work item199
                          Change 'Assigned to Release' config flow work item202
                          Pull in Config Flow203
                     PMT - Test Cell Management205
                     PMT - Channel Management207
                          Channel Screen208
                          Treatment To Treatment Variations Screen210
                     PMT - TradeIn211
                          WBW Device Multiplier Matrix212
                     Home218
                     Manage Versions219
                     Compare Versions221
                     Push222
                     Assign223
                     Merge224
                     Pull228
                     ChangeHistory230
                     Handover Actions231
                     Opti and Landing process233
                     PM Tool Access Groups234
                     MBB Configuration235
                     PM Tool Screens237
                          HBB MAF Band238
                          HBB Pre To Post MAF Threshold239
                          HBB Tier Discount240
                          HBB Technology241
                          HBB Retention Discount242
                          HBB Plan Prioritisation243
                          HBB Plan Eligibility Management244
                          BandManagement245
                          SegmentOf1 Discount246
                          Cohorts247
                          Source Config249
                          Product Config250
                          S15 Same Or Higher251
                          S15 Threshold252
                          S15 Journey Threshold253
                          Offer254
                          Offer To Offer Variations256
                          Treatment257
                          ADO259
                Designer Studio : How-To260


Eligibility Rules: How-To261
                     Proposition Filters- How To263
                     Re-validation for Outbound Channels : How-To267
                     Squad Zone Strategies: How-To268
                     Recognize the capability change : How-To271
                     Unit Testing NBA FW - Reconfigure Volume Constraint Process in Batch Mode272
                Output Properties:273
                     Output Properties: How-To274
                     IH Properties: How To286
                     Data Tokens For Templates295
                Channel Specifics : How-To298
                     Offer Flows : How-To299
                          Email Offer Flows300
                          SMS Offer Flows And SMS Treatment Template306
                          App-Push Templates and App-Push Data Tokens311
                     OBCC Output property mapping & file format :314
                     DM Output property mapping & file format :316
                SOAP UI Testing : How-To318
                     Text-to-Switch End-To-End Testing:319
                     Data Depletion End-to-End Testing:324
                     IVR End-To-End Testing:329
                     Assisted Upgrade - Product List End-To-End Testing:333
                     Assisted Upgrade - GetRecommendations End-To-End Testing:340
                Email Template345
                Batch Testing : How-To353
                     Batch NBA Case Testing : How-To354
                     Batch Extractor Case Testing : How-To364
                IVR - How To374
                     IVR Subchannels and Respective Request Structure/Data375
                     Configuring Apptag Data377
                     Identify Intent for Each Subchannel378
                     Configuring Offers380
                     Identify Offer/Business Purpose for a Given Intent381
                     Configuring Offer Variants382
                     Configuring Routing Options (Treatment Variants)383
                     Identifying Routing Option (Treatment Variants)386
                     Validating Routing Recommendation387
                     IVR -SMS and Populating SMS Data Tokens Using Apptag Data388


IVR -SMS and Populating SMS Data Tokens Using Apptag Data388
                     Elaborating End to End Run Using Postman390
                Assisted Upgrade: How-To391
                     Get Recommendation API392
                     Identifying Best Deal396
                     Customer Current Details398
                     Configuring And Evaluating Commercial Recommendations399
                     Configuring and Evaluating Logic Recommendations400


Get Product List API403
                     Validate Basket API411
                     VF Together Offers414
                     Configuring Offers, Offer Variants, Treatments, Treatment Variants415
                     Fix or Flex418
                     Validate Delete API420
                Conditional investigation For RT APIs422
                Extractor Failure Scenario when Batch is Triggered423
                OPTI KT:  Second Line Digital Private Pricing424
                     OPTI KT Second Line Private Pricing427
                     OPTI KT: Test Cell Management in 2nd Line Private Pricing436
                     OPTI KT: GetNBA Logic438
                     OPTI KT: Get Product List Logic441
                OPTI KT MVA- Full Screen Promo446
                Scenario Based Templating458
                Extras Landing Page KT460
                     XLP Propositions and PM Tool Screens463
                     XLP Logic Components473
                     XLP Error Scenarios480
                     XLP App layer482
                2nd Line Private Pricing489
                     Propositions and PM Tool screens for 2nd Line PP492
                     Get Product List Logic494
                     GetNBA Logic497
                     OPTI KT Test Cell Management in 2nd Line Private Pricing500
                eCare502
                     Propositions and PM Tool screens for eCare506
                     eCare Logic511
                     eCare Decision Mix Logic513
                New BDC Pipeline - dual running516
                MVA KT518
                Move output properties to Squad Zones KT539
                Conditional investigation For RT APIs KT542
                Seed Test Functionality KT562
                Channel Management Email OPTI KT571
                     Propositions and PM Tool screens for Channel Management Email572
                     Channel Management Email Logic577
                     Channel Management Email Seed Test Logic587
                T2TV Contact Rules588
                New Channel For GetNBA - TOBi590
                     Propositions and PM Tool screens for TOBi598
                     TOBi Logic604


Propositions and PM Tool screens for TOBi598
                     TOBi Logic604
                Channel Management Email Part 2 OPTI KT608
                Personalised Video611
                     Personalised Video Logic613


PM Tool screens for T2TVHandoverActions617
      Optimisation Artefacts By Release620
           Release 1.7.1621
           VF-UK AWS - Access via bastion622
      Extras Landing Page - Microsite625
           Propositions and PM Tool Screens629
           Logic Components637
           Error Scenarios644
           App layer - Extras Landing Page646
      AOM Simulation653
           How to Create a Segment654
           Simulation Explaination658
           Simulation Funnels (Batch)661
           Manual Steps For AOM Simulation (Batch)673
           Customer Level Simulation Design Pattern683
           Simulation Fix Details684
           Simulation Funnels (GetNBA)686
                GetNBA Funnel and Distribution Simulation Query699
           Running the Simulation Case700
           Simulation Funnels (TIL)706
                TIL Funnel and Distribution Simulation Query716
           Simulation Output Tables717
      Miscellaneous718
           AOM Proposition Hierarchy719
           AOM Decisioning Funnel720
           Trade In - Phase 2; Payment Methods & When Bought With (WBW) Offers722
           Assisted Upgrade - Record Deal - Options738
           Prepare Data Data Flow Usage741
           Adding New Channel In AOM742
           Adding New Squad In AOM746
      Logic Design Approach748
           Release 1.7749
                AppPush Design Approach750
                Batch NBA Design Approach753
           Release 1.8761
                HBB - 2 Design Approach762
                File Extractor Design Approach764
                Control Group Design Approach766
                Extend IH767
                OBCC output for NBA Batch769
           Release 1.9770
                CR - AOM-1531771
                Epic - Tealium772
                Epic - NBA Batch FW (excluding Squad Zones)777
                Epic - DM Channel779


Release 1.10782
                Assisted Upgrade - Drop 1783
                NBA FW - Squad Zones - Offers791
                NBA FW - Squad Zones - OfferVariants792
                NBA FW - Squad Zones - Treatments794
                NBA FW - Squad Zones - TreatmentVariants797
                Epic - App Push Response Feed798
           Release 1.11799
                Assisted Upgrade -Drop 2800
                NBA FW - Offer Tagging for Execution Mode802
                NBA FW - Best Treatment804
                Trade In806
                Create SetNBA API810
           Release 1.12811
                Using Best Channel Model for Best Treatment Selection812
                Migrate T2S to NBA FW813
                NBA FW - Best Treatment Variant819
                IVR AOM Integration (GetNBA)821
                Assisted Upgrade - Integrate CRE829
                Assisted Upgrade - Customer Cohorts831
                Assisted Upgrade - Commercial Recommendation To Cohorts838
                Oldest Subscription In Account Spine840
                Simulation MVP Solution843
                Assisted upgrade -Division to Team mapping848
                Assisted Upgrade- Add new Upsell Discount options849
           Release 1.13850
                Data Depletion Migration to NBA851
                IVR-GetNBA854
                Assisted Upgrade-Segment Strategy Identification867
                Handling Email Bundles in AOM Volume Constraints Process870
                Pick Best Treatment For Offer By Treatment Rank871
                Device Reference Data872
                Update Tealium Integration873
           Release 1.14874
                Intent Logic Change for IVR & Assisted Upgrade875
                Assisted Upgrade -Pick&Mix880
                Assisted Upgrade- Update Cohort DiscountFlag / Discount Code  validation889
                NBA FW - Control Groups891
                IVR - SetNBA899
                IVR-Get NBA- Populating Details & Actions901


IVR - SetNBA899
                IVR-Get NBA- Populating Details & Actions901
                IVR-Using IVR Deflection Model In logic903
                Epic - Seedlist904
           Release 2.1905
                IVR- Integrating Event(Apptag) Parameters to Logic906
                IVR-Send SMS910


IVR-Treatment Eligibility912
                IVR-Treatment Template Integration to Logic914
                IVR-Inent Logic Update-Using BDC model916
                GetNBA - Channel Control918
                Assisted Upgrade-Segment of 1 Chort922
                Assisted Upgrade-Segment of 1 Discount Strategy926
                Assisted Upgrade - Using Segment of 1 in the logic Recommendations928
                Assisted Upgrade -Recommendation Output929
                Assisted Upgrade- Changing Segment Strategy Identification Logic931
                Aggregated Event Store933
                NBA FW - Offer Level Contact Strategy936
                NBA FW - Manage Mandatory Communications940
                NBA FW - Global Contact Strategy942
           Release 2.2944
                Assisted Upgrade-Current S15Maf Sourcing & Using as Cohort variable945
                Assisted Upgrade -Update Current Discount Amount calculation947
                Assisted Upgrade -Extent the list of tariff used in Pick n Mix948
                Assisted Upgrade-Update Logic Recommendation for S15950
                Assisted Upgrade- New Cohort variable959
                NBA FW - Manage presentation of Offer Variants960
                NBA FW - Seed testing using NBA data962
                NBA FW - Interaction History Write Consolidation - Batch Only964
                NBA FW - Business Purpose Level Contact Strategy976
                NBA FW - Audit Log979
                AssistedUpgrade- Integrating Logic Recommendation with Commercial Recommendation982
           Release 2.3988
                NBA FW - Interaction History Write Consolidation - TIL989
                NBA FW - Interaction History Write Consolidation - ProcessEvent991
                NBA FW - Interaction History Write Consolidation - IVR & Deflection SMS997
                NBA FW - FUT Cohort for AOM Treatments1000
                Assisted Upgrade-S15 Enhancements1004
                Assisted Upgrade-Include Data Usage to Segment Strategy1010
                Add URL validation to Event Parameters1012


Assisted Upgrade-Include Data Usage to Segment Strategy1010
                Add URL validation to Event Parameters1012
                Assisted Upgrade- Offer Hierarchy Changes1013
                NBA FW - Resolve Arbitration Steps in NBA Funnel1019
                Assisted Upgrade-Multi CTN Cohort Variable1028
                Assisted Upgrade-Consume the New Handset BDC Model1029
                NBA FW - IVR Repeated Intent1031
                NBA FW - Interaction History Write Consolidation - ProcessDiallerOutcome1033
                Assisted Upgrade- Reporting Requirements - (IH Write for InboundCC)1036
           Release 2.41039
                NBA FW - MVA - Add new channel and business purpose to NBA Funnel1040
                NBA FW - Offer Propensity Model Configuration1053
                NBA FW - Automated Testing - Logic POC1061
                Assisted Upgrade-Bingo Details1074


Assisted Upgrade-Get Handset Stock Details1079
                Assisted Upgrade-Loan Principles1080
                Assisted Upgrade-Bingo Logic Recommendation1081
                Assisted Upgrade-Auto Added Product In Logic Recommendation1087
                Assisted Upgrade -Bingo Commercial Recommendation1090
                Assisted Upgrade -Auto Added Product In Commercial Recommendation1093
                Assisted Upgrade-Refine By1095
                Assisted Upgrade- Commercial Recommendation Validation1098
                Assisted Upgrade-Pick And Mix Logic Change1100
           Release 2.51103
                NBA FW - Reconfigure Volume Constraint Process in Batch Mode1104
                NBA FW - Segmentation By Offer1108
                NBA FW - Trade In Phase D: Payment Methods & WBW Rule 61111
                NBA FW - Record Model Use in IH1117
                NBA FW - Multiple Offers in Intent To Offer Mapping1123
                Assisted Upgrade -Calculate PreS15 for Handset Customers1124
                Assisted Upgrade- Upgrade  LifeCyle Conditions1126
                Assisted Upgrade - Get Product List1132
                Assisted Upgrade-GetRecommendation API Integration1140
                Assisted Upgrade-Validate Basket1146
           Release 2.61149
                Assisted Upgrade -Promos1150
                Assisted Upgrade-Query Eligible VF Together Offers1153
                Assisted Upgrade-Display VF Together in the Tariff List in the Edit Tariff Tab1159
                Assisted Upgrade -Validate Basket VF Together Details1160
                Assisted Upgrade-Using GPSL for Current Product Price1161
                Assisted Upgrade -Calculate Device Loan S15 Benefit1163
                Assisted Upgrade-Early Upgrade Tariff Tenure Rule1165
                Assisted Upgrade -Edit Deal Addons1167
                Assisted Upgrade-Setting Card Title1173
                Assisted Upgrade -Update Upsell Discount Calculation1174


Assisted Upgrade-Setting Card Title1173
                Assisted Upgrade -Update Upsell Discount Calculation1174
                Assisted Upgrade- Remove Basket details from GetTariffList & Get HandsetList1176
                Assisted Upgrade -Setting Recommendation More Info1179
                NBA FW - Intent Enhancements1181
                NBA FW - Introduce a Priority Cut-Off step for NBA1183
                NBA FW - Adding a new channel RCS to NBA Funnel1186
                NBA FW - Adding a new channel MMS to NBA Funnel1196
                Assisted Upgrade - Edit Deal Discount1206
                Assisted Upgrade - Edit Deal Insurance1214
                NBA FW - Expose TPS data to decisioning logic1218
                NBA FW - Response Management1220
                NBA FW - Interaction History Write Consolidation - CaptureResponse1225
                NBA FW - Interaction History Write Consolidation - Retail1230
           Release 2.71231
                Assisted Upgrade- Calculate Net Revenue1232


Assisted Upgrade -Display Tariff type on the Tariff tab1236
                Assisted Upgrade - Calculate Prorated Discount for Basket1237
                Assisted Upgrade - Early Upgrade control in discount list1238
                Assisted Upgrade -Replace Atomic Rule -R1801239
                Assisted Upgrade- Remove the GPSL Fall back logic.1241
                Assisted Upgrade-Identifying a discount in the Subscriber Invoice Table1243
                Assisted Upgrade-Validate Delete1244
                Assisted Upgrade- Display Tariff Max Discount1247
                NBA FW - New Business Purpose (HomeBroadband - HBB)1249
                NBA FW - New Business Purpose (Loyalty)1260
                NBA FW - Model migration to new pipeline for batch1271
                NBA FW - Extend Target/Control Logic to GetNBA1274
                NBA FW - Add TPS Flag to AoM Audit Log1278
                NBA FW - Squad level Intent to Offer mapping1281
                NBA FW - Inbound Seed Testing (IVR & App)1284
                NBA FW - Extend contact strategy to GetNBA1287
                Assisted Upgrade -Use the Enriched PC data  in the logic1290
                Assisted Upgrade-Device Tab Ordering1293
                Assisted Upgrade-Refine By Update for Device1294
                Assisted Upgrade- T4 logic to include entertainment1298
           Release 2.81299
                Assisted Upgrade - Record Deal Presentation1300
                NBA FW - Conditional investigation function for RT APIs1305
                Assisted Upgrade -Fix or Flex (Part 1)1313
                Assisted Upgrade - Commercial Recommendations-  Update Very Early Upgrade S15 controls1317
                Assisted Upgrade - Edit Commercial Recommendation-Discount List1323
                Assisted Upgrade  - Edit Commercial Recommendation-Validations1325


Assisted Upgrade  - Edit Commercial Recommendation-Validations1325
                Assisted Upgrade-Sellable Control1327
                NBA FW - Add Benefits Spine to Data1330
                NBA FW - Move Intent to Offer Dedupe further down the funnel1332
                NBA FW - Introduce Revalidation Steps for Batch1335
                Extras Landing Page - Strategy Framework Changes1338
                Assisted Upgrade -Fix or Flex (part 2)1343
                Assisted Upgrade -Refine By Update1348
           Release 2.91349
                Trade In -  Payment Methods & When Bought With (WBW) Offers1350
                Assisted Upgrade -Stock Control for Device Recommendation1353
                Assisted Upgrade -Exclude APD from Update Max Discount Calculation1356
                Assisted Upgrade-Display Secure Net1357
                Assisted Upgrade -Add Bars Tab1359
                Assisted Upgrade -Add   Accessories Tab1361
                Assisted Upgrade- Max Discount Presentation for Fixed Tariffs1363
                Assisted Upgrade - Watch Recommendation -Part11365
                Assisted Upgrade - Watch Recommendation -Part21369
                Assisted Upgrade - Get Device List for Watch1372


Assisted Upgrade - Get Tariff List for Watch1373
                Assisted Upgrade - Get Discount List for Watch1375
                Extras Landing Page: Capture Response for Microsite1376
                Extras Landing Page: Offer revalidation for Microsite1382
                Extras Landing Page: Multiple offers presented on the landing page1384
                Extras Landing Page: Offer Expiry1388
                Extras Landing Page: Send Offer SMS1390
                ApplyFUTCheck Optimization1392
                Extend Target/Control Logic at Treatment Level for Batch and TIL Execution Modes1393
                NBA FW - Model migration to new pipeline for HBB1396
           Release 2.101397
                Assisted Upgrade - Record Deal Response1398
                Assisted Upgrade -CRE Control Changes1416
                Assisted Upgrade- Early Upgrade S15 Control Changes1418
                Assisted Upgrade -Price Matrix Discount Update1420
                Assisted Upgrade-Early Upgrade Fee1422
                Assisted Upgrade-Customer Profile-Usage Data1425
                Assisted Upgrade -Design Change for SecureNet1428
                Assisted Upgrade-Second Line Pricing-Upgrade impact1429
                2nd Line Private Pricing - GetProductList1430
                2nd Line Private Pricing - GetNBA1436
                2nd Line Private Pricing - Assign Customer To Test Cell1439
                NBA FW - Test Cell Management1441
                2nd Line Private Pricing - Offer Catalogue1443
                NBA FW - RCS and MMS Responses1444
                NBA FW - Introduce a Fallow Period for Offer Expiry Date1454
                Extras Landing Page - Capture URL Click Response1457
                Assisted Upgrade - Optimise Data page loads for Assisted Upgrades logic1463
                Assisted Upgrade - Customer Profile- UI1465
           Release 2.111467
                Assisted Upgrade-Handling No Recommendation1468


Release 2.111467
                Assisted Upgrade-Handling No Recommendation1468
                Assisted Upgrades -Change to Promotions1470
                NBA FW - Test Cell Allocation Scenarios1472
                NBA FW - Scenario Based Templating & Microsite Templating1474
                Test Cell Management1481
           Release 2.121484
                Assisted Upgrade - Update the Fix or Flex visibility flags at Product Level1485
                Assisted Upgrade – Sellable Flags for Addons 1487
                Assisted Upgrade - Regulatory Offers1489
                Assisted Upgrade -  UI-Customer Profile -Customer Notifications1490
                Assisted Upgrade- Commission Tier- Part 11493
                NBA FW - Capture Call Center Responses1497
                NBA FW - Batch controls - pause, hold, resume1505
                Assisted Upgrade – Additional Plan Discount Display message 1511
                Assisted Upgrade -Refine By Update-Fix1513


Release 2.131515
                Tradein CR - ADO 6441361516
                NBA FW - Determine Sellable Plans by Order Type1518
                NBA FW - New Sub-channels for eShop1519
                NBA FW - GetNextBestContent1520
                NBA FW - SetNBAResponse - Upgrades & Offers page response capture1524
                NBA FW - SetNBAResponse - Options To Buy (OTB) page response capture1525
                NBA FW - Check cross sell headline discount for legal compliance (2nd line PP)1526
                Assisted Upgrade  - Write product details to IH for Web interactions (2nd line PP)1530
                NBA FW - 2nd Line Private Pricing - Offer Catalogue R2.121533
                NBA FW - Get NBA - Return Product Group & Max Discount Per Product Group (Options To Buy popup)1534
                NBA FW - Determine Plans & Personalised Discounts1535
                NBA FW - Mismatched Interaction ID Fix - Core Changes1537
                NBA FW - Mismatched Interaction ID Fix - IVR & Deflection SMS1539
                NBA FW - Mismatched Interaction ID Fix - Landing Pages1541
                NBA FW - Mismatched Interaction ID Fix - TIL Service1543
                NBA FW - Mismatched Interaction ID Fix - Process Event1544
                NBA FW - Mismatched Interaction ID Fix - Batch Email/SMS1545
                NBA FW - Mismatched Interaction ID Fix - Get NBA1546
                NBA FW - Mismatched Interaction ID Fix - Capture Response1547
                NBA FW - Mismatched Interaction ID Fix - Get Assisted Upgrade1549
                NBA FW - Mismatched Interaction ID Fix - Capture Deal Response1550
                Assisted Upgrade - Loan Principles rule in VDAR1552


Assisted Upgrade - Loan Principles rule in VDAR1552
                Assisted Upgrade - PreS15 Calculation for Evo customers1553
                Simulation - Pega OOTB Simulation Update1554
                Simulation - Customer Level Simulation1556
                Simulation - Update to Runtime Volume Capacity Check1573
                NBA FW - Simplify Intent - Static confidence for event driven intents1574
                NBA FW - Simplify Intent - Remove Low Confidence Mappings1576
                Assisted Upgrade - Identification of Reward Line1577
           Release 3.011578
                NBA FW - Add 12/24 month dimension to discount matrix1579
                NBA FW - Simplify Intent - Remove Model Based Definition1580
                Simulation - GetNBA Simulation - Decisioning Funnel & Distribution1582
                Simulation - GetNBA Simulation - Customer Level1585
                NBA FW - Intent Redesign1592
                NBA FW - SubChannel Validation In Volume Limit Calculation1594
                NBA FW - Activate Global Contact Strategy1598
                NBA FW - 2nd Line Discount Eligibility1600
                NBA FW - Real-time Triage Tool1601
                NBA FW - Run-time Capacity Check before Channel Mix1606
                NBA FW - Dual Running Of Models (Old & New Pipeline)1609
                NBA FW - Add New Channel eCare to GetNBA1613
                NBA FW - Standard outcome - make all upcase1618
                NBA FW - Capture responses from eCare1620


NBA FW - Introduce a decision mix capability for eCare channel1622
                NBA FW - Prioritize List of Plans1630
                NBA FW - Activate Global Contact Strategy Changes1639
           Release 3.021641
                Simulation - TIL Simulation - Decisioning Funnel & Distribution1642
                Simulation - TIL Simulation - Customer Level1645
                Assisted Upgrade - Entertainment Flag changes1649
                Digital Upgrades - Get Product List Integration (Tariff & Discount)1652
                Assisted Upgrade-Variable Discount Handling1661
                Assisted Upgrade-Channel Reporting1663
                Assisted Upgrade- Commission Tier- Part 21664
                Assisted Upgrade-VF Together Reporting1666
                Plans & Discounts to JSON in IH Reporting1668
                NBA FW - Conditional investigation1670
                NBA FW - Inbound Seed Testing1682
           Release 3.031686
                Assisted Upgrade - Being able to understand that a customer has been identified as a 3G customer1687
                Assisted Upgrade - Recording the Pilot 1 Interaction outside IH1688
                Assisted Upgrade - Profiling1689
                HBB Upgrade - Get Product List Integration (Tariffs)1691
                HBB Upgrade - Get Product List Integration (Discounts and Profiling)1698
                HBB Upgrade - Get Product List Integration (Prioritization and Reporting)1701
                Contact Rules - Introduce New Configuration at T2TV Level1703
                Validate NBA for eligible Treatment to Treatment Variant1707
                Siebel Orders - Expose data to logic1708
                Channel Management - SMS1709
                Move output properties to Squad Zones1714
                Priority Cutoff Score Changes1718
                NBA FW - Redesign Outbound 2nd line PP1720
           Release 3.041734
                Assisted Upgrade - Renegotiation1735


Release 3.041734
                Assisted Upgrade - Renegotiation1735
                Assisted Upgrade - Update IH Recommendations Table to include Pac/Stac Request1742
                Assisted Upgrade - Ensure that the stock check is performed for duplicated devices when launching the device tab
1743
                Assisted Upgrade - Update the wording of the tariff incompatible warning icon1744
                HBB-Query Eligible VF Together Offers1745
                Product visibility for different journeys and different channels1747
                Create new Offer metadata items for use in logic1751
                Channel Management -Email1753
                Channel Management Email Seed Testing1760
                pxPriority Changes1763
                NBA FW - MVA - Full Screen Promo1766
                NBA FW Limit Number of Recommendations1771
           Release 3.051773
                Upgrade - Assisted MBB - Get Recommendation API1774
                Upgrade - Assisted Upgrade -Re code -Multi CTN Cohort Variable1783


Upgrade - Digital Paym Upgrade - Make the Lead Plan selection conditional1784
                Upgrade - Assisted Upgrade -Source the Right customers churn1785
                Upgrades-HBB-Managing eligibility based on Technology1786
                Upgrade - Apple Lovers1788
                NBA FW - Extend Discount Management to Batch1790
                NBA FW - Add New Channel TOBi to GetNBA1795
                NBA FW - Capture responses from TOBi1802
                NBA FW - Email Channel Management - Response Capture1804
           Release 3.061807
                Assisted 2nd Line Private Pricing Stories1808
                Introduce Execution Mode for GPL1826
                Upgrades - Basic Plans1828
                Upgrades - MBB Part 21831
                Upgrades - device based on loan cost1835
                Upgrades - HBB Pro- Retnetion Campaign1836
                Upgrades - Data usage -Roaming Data1839
                Upgrades-Assisted S15 and Watch Manufacturere.doc1841
                Simulation Post Processing1843
                MBB Upgrade - Logic Review / Update1846
           Release 3.071847
                OB Enabler - App Push & Inbox into Templating1848
                OB Enabler - SMS Pega Marketing decom1852
                Personalised Video (Build - Email/SMS/AppPush, Dev Test - Email Only)1857
                NBA FW - Revise High Intent Bypass for Offer Self Contention1869
                Customer Simulation - Offer Eligibility split1871
                Customer Simulation - Offer Variant Eligibility split1884
                Upgrades - MBB Upgrades Part 31900
                Upgrades -  Retail Channel1902
                Upgrades - Digital Upgrades Part1 Design1905
                Upgrades - Device Edit Screen: Do not Recommend the device in the Top 5 if the device is out of stock1911


Release 4.011912
                Expose Loan Spine To Logic1913
                Align 2nd Line Propositions with EVO 2.01920
                Customer Simulation - Treatment Eligibility split1923
                Customer Simulation - Treatment Variant Eligibility split1970
                Bundle Event Tech Debt - Remove Outbound Calls from MVP Flow1985
                OB Enabler - App Push & Inbox into CM1987
                Upgrades- Digital campaign Recommendation1994
                Upgrades - Exclude Discount list1998
                Upgrades - 5G Ultra2000
                Add the unsubscribeURL to IMI outbound API call2003
                Upgrades MBB -Refine By2004
           Release 4.022010
                Trade-In - Buy Back Guarantee Redemption2011
                Trade-In - PriceGuarantee2023


Release 4.032024
                Upgrades - Extending Refine by Params2025
                Upgrade - Managing HBB rules strategy2027
                Upgrades  -   Special Addons2029
                Upgrades  -   Calculate SecuredNetDiscountCost2031
                Upgrades  -   Logic to recommend EVO products.2033
                Upgrades  -   Display Name change for Watch Device2035
                NBA - Bundle Event Tech Debt - Introduce Multiline Messaging2037
                NBA - Introduce Dual Running For Evo and Non Evo MBB Plans2040
                SOHO (1186502) - Add New Squads EBUService2048
                SOHO (1186503)- Add New Squads EBUUpsell2053
                NBA (1186536)- Squads split between Consumer and Soho2058
                Soho - Ramp up2063
                Soho -Spend Manager - NTID 541 - Suppression  OPTI STORY2064
                TradeIN - Redesign WBW lookup to use Data Type instead of Decision data2065
                Simulation - change in Import Propositions - Estimated as part of Soho2067
                Remove Intent Logic from Data Flow 12069
                Redesign FUT to remove the datapages2072
           Release 4.042074
                Upgrade  -  Include Data Usage IN IH2075
                Upgrade - UnPlugging the HBB old logic2077
                Upgrade - ADO 11705852078
                Upgrades -Introducing Retail Channel-GetReceommendations2084
                Upgrades -Introducing Retail Channel-GPL/Basket Validation2092
                Upgrade- EVO 2.0 OneNumber Relaunch MVP Changes2099
                NBA-Exclude 'eCare' Control Customers from targeting population2105
           Release 4.052106


NBA-Exclude 'eCare' Control Customers from targeting population2105
           Release 4.052106
                NBA-Simulation Execution Mode2107
                NBA-Assisted 2nd Line - OneNumber2108
                NBA-Assisted 2nd Line2114
                NBA-Assisted 2nd Line - Update Interested Service2117
                NBA-Digital Second Line PP (eShop) - Discount Compatibility after latest CMT changes2118
                GPL-Assisted Second Line Private Pricing: Entertainment in AOM response to indicate if a product/tariff is content
enabled.2120
                GPL Assisted Second Line- To send relevant values for unlimited data, SMS and Voice plans in AOM response2122
                GPL Assisted Second Line: To send short tariff name in AOM response call2124
                GPL-To send missing qualifying criteria and rewards data attributes in the offer block in AOM response2125
                Upgrades - MBB Connected Tablet2127
                Upgrades -  S15 NET MAF value in Cohorts Screen2129
                Upgrades - Exclude Unlimited Lite Plans2130
                Upgrades -HomeBroadBand Eligibility Rules2132
                Upgrades -HomeBroadBand Discount Calculation2138
                Upgrades -HomeBroadBand Prioritization2146
           Release 4.062151
                NBA - AppPush Via Process Event2152
                NBA -Treatment Level Self Contention2155


NBA - Introduce SIMO Xtra plans to second line journeys2165
                NBA - Introduce Best Account Contact details to the NBA Framework2167
                NBA -IH Extension to Include 'Division' column in 'IH Reporting' for eCare treatments2170
                Upgrades -Removing Airtime plans in MobileService Journey2171
                Upgrades -Same or Higher S15 rules based on all the current plan type2177
                Upgrades - Pre to post S15 Threshold: Remove the Tenure Restriction2180
                Upgrades - Pre to post S15 Threshold: Remove the Product Journey Restriction2182
                Upgrades - Pre to post S15 Threshold: Being Able to manage Pre to Post Threshold at journey level2184
                Upgrades - MBB GigaCube2186
           Release 4.072192
                NBA-Create Logic to Define Business Properties for use in NBA decisioning2193
                NBA-Run AOM batch during business hours, single or multiple times2200
                NBA-Consolidation of Priority GetNBA Response2204
                NBA-Ability to Cater for NULL Account Details2209
                NBA - Seed Testing Capability of AOM Microsite2212
                Upgrades -  Update to Cohorts Attributes2216
                Upgrades - Cohort Changes for Sim X plans2218
                Upgrades - Recommendation- Positioning of Recommendation in Card 1, 2 or 32222
                Upgrades -MBB- Edit - Update Display Bars2224
                Upgrades -  NET MAF value in Cohorts Screen2226
                Upgrades - MBB Get Recommendations2227
           Backlog2232
                Upgrade - Managing Netflix Plans2233
                New CrossSell Model2236
                Bundle Event Tech Debt - Remove Outbound Call from MVP Flow2237
                Purge File2241


Bundle Event Tech Debt - Remove Outbound Call from MVP Flow2237
                Purge File2241
                NBA FW - Interaction History Write Consolidation - Web2243
                Prospect-Customer Matching Process2244
                App-Push RampUp2245
                NBA FW - Select winning email subject line in real time (Intra-day)2246
                NBA FW - Select winning email subject line in real time (next-day)2254
                NBA FW - DF2 Performance Changes2259
                Batch Funnels2261
                Inbound Seed Testing (GetNBA) - Enable channels Web, InboundCC & Retail2268
                Hotfix - PopulateOutputPropetiesForGetNBAPrivatePricing2270
                Assisted Upgrade – Sellable Flags for Discount 2271
                NBA FW: Priority Score changes2273
                NBA FW - Introduce Medium Confidence Intent Band2274
                Upgrades -Removing Airtime plans in MobileService Journey - Duplicate page2276
                Upgrades - MBB Cohorts2281
                Upgrades - Updates to One number Watch Flow2283
                NBA-AOS Logic changes2286
           AU UAT Defects2287
                Special Package 012288
                     Assisted Upgrade  - Create a list of FIC to exclude or include add on FICs from the logic  processing2289


Assisted Upgrade  - Pick & Mix Update for Promo2290
                     Assisted Upgrade - PreS152292
                     Assisted Upgrade - Remove Subscription Spine End Date2294
                Special Package 022295
                     Assisted Upgrade - Special Package 022296
                Special Package 032298
                     Assisted Upgrade - Special Package 032299
                MVP US2301
                     Assisted Upgrade  - Stock Changes2302
      Database Design2304
      VADR Documentation2317
           Application Setup2318
           TIL Connectors2320
                Get Stock Availability (GSA) Connector2321
                     GetStockAvailability2324
                     Stock check validation on Basket Summary screen2325
                          ADO 526182 - Stock check validation on Basket Summary screen2326
                Get Invoice List2327
                Get Document List2330
           AOM REST Connectors2333
                GetCustomer2334
                GetRecommendations2336
                GetProductList2338
                SubmitBasket2340
                     SubmitBasket VADR-  ADO Task 4966932342
                ValidateBasket2344
                ValidateDelete2346
                GetNotificationMessages2348
                GetCustomerUsage2350
           VADR Exposed Services2352
                Product Metadata REST API2353
           VADR Mashup2356
           Upgrade Case2361
                App Artefacts2371
                     Mashup Encryption2372
                          SecretsManager2374
                     Rules for Edit Deal Screen2377
                Pinning the Selected Products Card2381
                UI Artefacts2383
                     Customer Account2384
                          Existing Deal2388
                          Update the Customer Address in the Customer Profile Panel2396
                     Recommendations2397
                     Edit Deal2426
                     Basket2475


UI Classes2488
                     ReNegotiation2496
                     MBB Recommendation Updates2502
                     MBB2504
                          Display Tariff Tab2505
                          Usage tab2506
                          Changes required on the Refine by2507
                          944633 - Display Device tab2510
                          908854 - MBB-UI changes on the Edit screen to Add a Chevron tab button on the Selected basket2512
                          Selected Basket Edit Screen UI2514
                          Display Device Tab2517
                     953555 - Display Data Roaming Usage2518
                     4.3 ADO2521
                          US - 1083266 - Billing - Display Spend Manager in the Billing Panel2522
                          1172861 - Being able to refine by Device color and storage for Mobile2523
                     UI Resolution2531
                Renegotiate additions to Upgrade Case2533
                     Renegotiate case subtype changes2535
                     Renegotiations Updates 838175 & 8381582537
                Error Handling in VADR2539
                ADO 1092383 - Recommendations Refresh button2550
           VADR Error Codes2552
           VADRUtilities Library2555
                VADR Functions2556
           VADR Config2563
           VADR Common Case Flows2565
           VADR API Simulation2567
           Handset Manufacturer Model Map2568
           TariffMetadata2570
           VADR Timeout2571
                VADR UI solution design2575
           Issue Trouble Shooting2577
           914083: Provide the ability to switch the access controls/groups of agents in bulk2581
           How to switch access groups of agents in bulk2583
           1063194 - VADR Performance - AWS Secret Cache2589
           4.4 Sprint Tasks2590
                1083261 - Display the Tiers in the Summary Screen2591


1083261 - Display the Tiers in the Summary Screen2591
                1083193 - Summary Screen Benefit Revamp to remove the pictures/Icons2593
                1083201 - TSAR - Update the stock display in TSAR to be inline with Retail look and feel2598
                1082376 - Being able to change CTN2602
           Retail2606
                1082203 - Retail:  Remove Tiers2607
                1079501 - Retail: Renegotiation2609
                1079515 - Retail: Hand back a Retail deal to Halo2610
                938334 - Retail: Edit Device screen- New UI to Display both In Store Stock check and Warehouse for Retail Agent
2612


Retail - Test Only Stories2615
                R4.05  Retail2621
                     1082218 - Retail: Total Net Revenue2622
                     938125 - Retail- TNR figure to display on click2626
                     1082301 - Retail:  Remove Accessory Stock Display2628
                     1082338 - Retail: Remove the automatic Stock Check in the Basket Summary2629
                     1082343 - Retail: being able to deliver to another store2630
           R4.05 Task2631
                1242780 - TSAR - Update the stock display in TSAR to be inline with accessories Tab Look and Feel2632
                1206211 : Last Used Device for SIMO Existing Products2635
                1216428: Existing Existing Products Title Banner Products Title Banner2637
                1263821: Edit Update Tariff Tab look and feel to display full name of tariffs2639
                556365: Display Unknown on Customer profile if name is not known2641
                868359: Display a message " No results found" when there are no recommendations2642
           4.06 Task2643
                OLD: 751704 - Edit package- Updating OOTB functionalities for the filter funnel to close of the defect raised2644
                1329871: Filter Modal Options.2646
                904758: Refine by- Display new message when an Agent clicks on 'More' following a Refine by update2649
                1329867: Being able to Clear Filters2651
                734010: Enhancement to 'Apply' and 'Cancel' button on the Filters2653
           4.07 Task2655
                1470628 - Being able to change CTN (4.7)2656
                1381628: VADR API error code on Timeout2658


1381628: VADR API error code on Timeout2658
      Pega Certification Readiness2661
      Apps Documentation2668
           Design2675
                Loader Case Design2677
                     Temp2689
                     Configure new spine entity to the spine loader2693
                     Loader Process - Process Usage Charges2695
                     Event Loader Development2698
                     MEF - Digital Enriched Data2705
                Batch NBA Case Design2740
                     Oldest one2748
                     Treatment Buckets Design2750
                     DataFlow Audit History2753
                     1393706: Run AOM batch during business hours, single or multiple times2755
                Extractor Case Design2760
                     Extractor Case Design _backup2784
                     Create RCS Channel Extract2789
                     Create MMS Channel Extract2790
                     Create RecommendationItems Extract2791
                     Batch Controls - pause, hold, resume at treatment level2793
                     Running the Extractor Case2806
                Housekeeping Case2808


Housekeeping for PurgeEOC (Purge Expired Outbound Comms)2810
                Common Case Flows2812
                Checkpoint Check2817
                Generate Extract Agent Activity Updates2818
                Include recommitted in OBC purge file2819
                Apply Volume Constraints Redesign2821
                Scheduler Design2828
                Throttling Design2831
                     Hazelcast Bucket4j2834
                Subscription Case Design2836
                Channel Execution Approval & Switch Control Implementation2837
                Product & Offer Catalog Design2841
                     Loader Case Design For PC/OC2842
                          DiscountNotSellable Datatype2851
                     Product Catalogue Data Pages - OLD2852
                          User Story 336089 - Siebel Tariff to Service Compatibility2883
                          User Story 336092 - Siebel Tariff to Discount Compatibility Data2887
                     Flush Data Pages for Loader Case Sub Types2890
                     Product Catalogue Data Pages2892
                     Offer Catalogue Design - Cassandra Design2917
                     Truncate Cassandra Data Sets for Loader Case Sub Types2922
                     Modify the HBB Discount to include the VFT(Vodafone Together) discount2924
                Vodafone reference architecture2926
                BDC Models2927
                     Recommendation UniversalTariff BDC Model2930
                     Ingest Predictive IVR BDC Model2932
                     BDC to AOM Multipart Files Design2934
                     Device Recommendation BDC Model2936
                     Convergence BDC Model2938
                Store All Outbound Communications Sent2939
                Unsubscribe Case Design2945
                Extract the new IH Report table to EDW2947
                Store IH Reporting fields in IH Reporting  table2949
                Case Dependencies2951
                GetNBA Response Mapping For IVR2953
                Apply Volume Constraints for Customers in Control Group2955


GetNBA Response Mapping For IVR2953
                Apply Volume Constraints for Customers in Control Group2955
                Extend BundleEventAPI for Additional Parameters2963
                AOM RT Aggregated Event Store2968
                     Track Trigger Event Processes Into New Event Store Process2969
                     Track BundleEvent Processes into New Event Store Process2971
                Extend Trigger Event for Sales Order Events2972
                     Event Analysis Store2974
                     Extend parallel spine loads to all spines2975
                Recommendations Portal2976
                     651840 & 651806 - Enable Device & Watch Recommendations2983


Provide the ability to define and manage an effective FUT Cohort within AOM for Treatments2984
                Provide Better Alignment of AOM Logging Processes (AOM-1797)2985
                Simulation Orchestration2989
                     Case Details3003
                     Base Line Simulation3025
                     Customer Simulation3028
                     Inbound Simulation3031
                     TIL Simulation3044
                     ProcessSimulationDropOff Update3068
                     Pega 8.8 Upgrade - Simulation changes3073
                     Stop Simulation3076
                AOM RT Aggregated Event Store - Account Event3077
                Data Load Threshold Assurance3080
                App Changes for LIVE UAT Seed Test3088
                CSO Transform - Modify Order3091
                     CSO Transform - Modify Order Transform - ADO Task/Design3094
                Save Offers Metadata3098
                Offers Case Management and Setup3099
                     Landing Page3114
                     Landing pages & Exception Message Handling3122
                     Personalized Video3127
                          Generate Video From Storyboard API (Idomoo)3128
                          Offer Case Changes3130
                          Store Idomoo Video Outcome3133
                     Seed Testing3135
                Decision Metadata for GR and GPL APIs3140
                Submit Basket Request Body Additional Attributes3141
                Tasker Case3143
                     896436 - AggregateIH - New case subtype in Tasker case3149
                     921213: How we identify Top selling MBB products3153
                Handle Business Logic Error In GetNBA API - 5261573156
                Calling Capture Response in Offers Setup Stage3157
                Get Product List V2 Enhancements3158
                Product Cataogue Data Page & Catalogue Sync Changes3161
                Store Dataflow Response3163
                Async Capture Response3165
                Branching3168
                     Working with PRPC Branching3169


Async Capture Response3165
                Branching3168
                     Working with PRPC Branching3169
                     How to setup new Branch3175
                     Guidelines for Merging Branches3181
                     Guidelines for Testing using Branch Application3182
                     Branching Approach3183
                Channel Management3184
                     Design Overview3185
                     Treatment Send Config3190


User Interface3193
                     Email3210
                          Email Data Model3211
                          Rules & Activities for Email3219
                          Case Changes for Email3221
                     SMS3223
                          SMS Data Model3224
                          Rules & Activities for SMS3232
                          Case Changes for SMS3236
                     App Push3237
                          AppPush Data Model3238
                          Rules & Activities for App Push3245
                          Case Changes for App Push3248
                Send SMS Message3249
                Simulation Portal3255
                     Create Simulation Screen3256
                Back out IH3266
                     Back out IH Design3267
                     Back out IH Data Model3268
                     Back out User Interface3271
                     Back out IH Rules & Activities3272
                     Back out IH Case Changes3276
                          Tasker3277
                          Extractor3279
                     Backout Data Design3281
                     Making a Delete IH request3282
                Assisted 2nd Line Acquisition3284
                933266: Refresh GetCustomer info every time VADR is launched3290
                991853: Recommendation Reasons3292
                991858: Include Digital in Commercial UI3294
                Upgrades - Get Customer performance improvement (1035177, 959910)3295
                1187062 - Newly added column mappings for device_v3297
                SOHO3299
                Redesign WBW lookup to use Data Type instead of Decision data (ADO 1163201)3301
                1190526 - Consume Strategic Roaming feed3304
                Automated Order Submission (AOS)3306
                     AOS - Overview3307
                     AOS - Data Model and Config3308
                     AOS - Portal/UI3318
                          1338982 - Ability to view total errors across all products and errors3319
                          AOS - AOS Management3323


AOS - AOS Management3323
                     AOS - Activities and Rules3335
                          AOS - Selection Process3336
                          AOS - Order Processing3339
                          AOS - Database Tables3344


AOS - Event Loader Changes3346
           Configurations3351
                AOM Config3352
                BundleEventNTIDMap3415
                EventTypeConfig3418
                AOM Business Config3421
                Microsite Configuration3425
                AOM Utilities3427
                     Functions3430
                TemplateConfig3480
                Scheduler Config3491
                Old AOM Config3494
                Seed User NBA Whitelist3524
                Flush Caches/Truncate Datasets3525
                AOM Access Groups3528
                Clearing AOM Config Cache3531
                WBWDeviceMultiplierMatrix3533
           External System Integration Services3534
                Tealium-AOM Integration3535
                Create Sales Order Connector3538
                Check Retention Eligibility Connector (CRE)3544
                Get Out of Bundle Charges Service - OOBCharges3546
                Get Stock Availability (GSA)3549
                Get Customer Party List (GCPL)3554
                     Get Live Account Information Data Page (AOM-2734)3558
                Catalogue Sync3559
                Get Processed Service List (GPSL)3564
                IMI -Inbound Webhook Events3566
                POC - JWT Authentication3568
                Check Product Eligibility3571
           AOM Exposed Services3573
                GetRecommendedProductList (GRPL)3574
                Get Next Best Actions REST API3575
                     GetNextBestActionsV23582
                          CRE Call3584
                Set NBA Response REST API3585
                Customer REST API3587
                     CRE Call for Multiple Customers Simultaneously3606
                     1347204 - Handling of Prepay subscriptions in GPSL within an Post pay upgrade3608
                Get Product List REST API3610
                Get Recommendations REST API3612
                Submit Basket REST API3616


Get Recommendations REST API3612
                Submit Basket REST API3616
                     CSO Mapping Design-- 4282093619
                          Create Sales Order Mapping Changes - ADO Task 4963583627
                Validate Basket REST API3636


Validate Delete REST API3638
                GetProductList V2 REST API3640
                Get Customer Usage Rest API3643
                Get Notification Messages REST API3645
                RealTime Triage Tool3647
           Watchdog Design, Config And Reports3649
                Alert Management3650
                     WatchDog to Provide better supporting Information with Alerts3651
                     Alert Subscription Management3653
                WatchDog Unsubscribe3664
                WatchDog Case Design3666
                WatchDog Exception/Error Reports and Jobs Scheduled3667
                WatchDogConfig3671
                WatchDog Modifications3686
                Reusable Report Definations3694
           Event Handlers & Framework3697
                Customer Permissions3698
                Sales Order Events3699
                Retention Eligibility Events3700
                Customer Interaction3701
                Connect Queue Parameters3702
                Event Framework - Invalid Parameter Mapping3703
                Trigger Event Framework3704
                     Call Event3709
                     Sales Order3712
                          Siebel Orders Data3716
                     Provisioning3749
                     Microsite3752
                     Dialler Outcomes3754
                     Webhook3759
                     Disconnections3761
                     AppPushResponse3763
                          Process App Push Responses3765
                     LeaveRequest3767
                     Roaming3769
                          Loading the Roaming Payload3775
                     IMI - Outbound Events3778
                          Email Bounced3783
                Call Event Handler3785
                     Support of Multiple Identifiers for CallEvent3788
           Troubleshooting The Processes3789
                AOM Audit Tables3790
                AOM Error Tables3792
                AuditMetadata3793
                AOM Error Codes3794


AOM Errors & Troubleshooting3821
                Frequently Occurring Problems (FOP)3822
                Environment Check List3824
                Troubleshooting Guide3825
                     Defect Triage for 2.093846
                     Data Page Errors Debugging3849
                     Toolbox3852
                     PAT Support3857
                     VADR Versions3860
           Testing Functionality3862
                Test Action from offer flow3863
                Seed Test Functionality3866
                     SMS & Email Seed Test Functionality HLD3879
                     Seed Test Design3881
                          652041 - Add Division to Seed User3884
                     Get NBA Seed Test3886
                     Adding Seed Test to Channel Management3888
                Assisted Upgrades Test Harness3889
                Email Seed Test POC3892
                API Simulation3894
           Knowledge Base3895
                Creating New Class Mapping for External Table3896
                Frequently Used / Useful Pega Functions3899
                How to use Simulations in Service Connector Rules3900
                Service REST Features PoC3903
                Is Case Runnable3910
                Common Utilities3911
                Documentation Template3912
                Dynamic System Settings - Server Restart3913
                Pega Unit Test Case Design & Limitations3914
                How to Induct new resources into App Team3917
                AES 256-bit Encryption3918
                Working with SSH3922
                Mashup3923
                Articles3929
                Extend IH Table3930
           Database ER-Diagram3931
                Tables - Description3932
                Entity Relationship Diagrams3933
           Reference Material3937
                KT Sessions3938
                AOM Issue Triage Questionnaire3940
                Pega Support Request Guide3942
                Coding Best Practices3947
                     Rule Types and Rulesets3953


Creating Data Type3955
                     Versioned and Un-Versioned Rules3967
                Triage activities3968
                STF Flow3970
           PRPC Features3972
                8.5.3 - New Features3973
                     Case Management3976
                          Obtain approvals from email and push notifications from App Studio3977
                          Determine a relevant case approver by using business logic3978
                          Capture initial data faster with the default Create stage3979
                          Save time and effort with automatic draft off mode for processes in case types3981
                     Low-code Application Development3982
                          Nested Declare Trigger rules3983
                          Define fields in data objects intuitively3985
                          Create conditions in an enhanced condition builder (8.5)3986
                          Estimate projects automatically in App Studio (8.5)3987
                     System Administration3988
                          Identify performance issues with queue processor and job scheduler activities3989
                          Automatically update dependent applications to be built on the latest application versions in an archive3991
                     Enhance your data sets with Apache HBase 2.1 and Hadoop 3.0 (8.5)3992
                     Access and curate your data by using enhanced data APIs
(8.5) 3994
                     Decision Management3998
                          Limit the number of active data flow runs (8.5)3999
                     Call authenticated APIs from any application (8.5)4001
                     Data Integration4003
                          Control empty behavior in your JSON data transform4004
           User Guide4005
                How to Run the Loader Case4006
                How to run BDC loader and add new BDC model files4009
                Offers Landing Pages4012
                Simulation4019
                How to Run a Loader Case - Loading files4023
                How to create a Renegotiation case with mock data4030
           Run Simulation4031


How to create a Renegotiation case with mock data4030
           Run Simulation4031
           Application Versions4035
                Overview4036
                Releases4042
                     Releases & App Version Mapping4043
                     R3.54046
                     R3.64048
                     R3.74050
                     R4.1 And R4.24051
                     R4.34053
                     R4.44054
                     R4.54057


R4.64059
                AOMFW4060
                     Creating a new AOMFW Application Version4062
                AOM4069
                     Create a new AOM Application Version4071
                Artefacts to deploy to switch any application version to Live4074
                914098: Designing the process to support feature-based releases4076
                Deployment to make an Application Version Live4083
                VF Confluence Links4084
                     R 4.044085
                     R4.054086
                     R4.064087
      ST Team - Home Page4088
           Defect Management & Triage4089
                Triage Guidance4090
                Defect Management Guidelines for Azure DevOps (Vodafone)4092
           STF4097
                STF - Introduction4098
                STF Demo Link4101
                STF Graph Generation Process & Usage Guidelines4102
                STF - API testing guidelines4103
                STF - Truncate Data Sets & Flush Data Pages4104
           R2.134105
           R3.14106
                R3.1 ST Epics Walkthrough Status4107
                R3.1 - PC SIT Environment Downtime Log4112
                R3.1 Data Configuration Concerns4113
                AppPush Valid JSON4116
           R3.24117
                R3.2 ST Epics Walkthrough Status4118
           R3.34120
                R3.3 High Level Test Approach (MIRO)4121
                R3.3 ST Epics Walkthrough Status4122
                R3.3 - Environment Downtime Log4124
                R3.3 Data Configuration Concerns4125
                MVA-My Vodafone App4127
           R3.44142
                R3.4 Design Walkthrough Sessions Recordings4143


R3.44142
                R3.4 Design Walkthrough Sessions Recordings4143
                R3.4 High Level Test Approach (MIRO)4144
                R3.4 ST Epics Walkthrough Status4145
                R3.4 - Environment Downtime Log4146
                R3.4 Data Configuration Concerns4147
           R4.044149
                R4.04 ST Execution Person Days Lost4150
                4.5 Release4151


4.5 HBB Upgrades4152
           ST Internal KT Sessions4153
                AOM Config - QA4156
                Roaming 2.13 & 3.14161
                Batch Framework - BATCH AND EXTRACTOR4164
                Case Management - Loader4165
                Assisted Upgrades - QA4166
                Case Management - Extractor4184
                Text2Switch - Business purpose - Retain4186
                     T2S - SMS RealtimeEvent Record not stored in IH4189
                Extras Landing Page4191
                Tealium4210
                ST Release Testing Downtime Tracker4216
                Changes / Challenges in Execution4218
                Simulations4219
                Digital Upgrades4221
                Rel. 3.3 Channel Management - SMS4232
                Existing Graphs modification is required due to Retention Eligibility Data Set modified:4235
                AU - Private Pricing4236
                Extractor Data Flow Dictionary (VF Sharepoint)4237
                Soho 4.24238
                Cobra 4.14242
                MBB_4251
                     829782 - MBB - 30 Day SIMO Upgrade Eligibility4252
                     833210 - MBB - Eligibility for MBB Customers Except Gigacube and 30 day SIMO4253
                     833247 - MBB - Star Rating4254
                     834204 - MBB - Additional Plan Discount4255
                     834607 - MBB - Max Discount4256
                     835012 - MBB - Post S15 Legacy Calculations4257
                     847320 - MBB - Promo Discount4258
                     850243 - MBB - Display Device Upfront Cost in the Device tab on the Edit screen for bundled Device and Tariff
4259


4259
                     852647 - MBB - Basket validation for Bundled Device And Tariff4260
                     857558 - MBB - Enrichment icon4261
                     863267 - MBB - Fix and Flex4262
                     865988 - MBB - Usage Tab4263
                     899476 - MBB - Display Discount Tab4264
                     899479 - MBB - Very early Upgrade S15 rules apply4265
                     899481 - MBB - Display Tariff Tab4266
                     908972 - MBB - Commissioning Tier Indicator4267
                     921213 - Logic - How we identify Top selling MBB products4268
                     845094 - MBB - Create a Commercial Recommendation For a Cohort4269
                     831612 - MBB - Create A Commercial Recommendation Cohort4270
                Renegotiation Functionality4271
                Shadow Plans4274
                Renegotiate a SIMO or SIMO Xtra Deal including SIMO Shadow Plans.4276


Private Pricing For Batch(OBCC)4280
           Prerequisite for Running Batch & Extractor4282
           VADR - Mashup file creation process4283
           Team Skills Matrix4286
           ST Checklist4287
                Release 3.64288
                Release 3.74289
                Release 4.14290
                Release 4.24291
           FullScreenTakeOver (FSP)4292
           3.5 Extras Landing Page4296
           Release 4.54306
                4.5 HBB4307
      PM Tool Test4308
           Treatment Screen4309
           WBW Device Multiplier Matrix screen4310


30
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31
A-Q
aom
aom-config
apps
bastion
config
fabric-editor
landing
logic
nba
offers
pagesR
r2_10
r2_11
r2_12
r2_13
r2-7
r2_9
r3_1
r3_2
r3_3
r4_4
r4_4--1079501
r4_4--1079515
r4_4--1082203
r4_4--938334
r4_4--957454
r4_4--962007
r4_5S-Z
throttle
trade-in0-9
342991
496350
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496368
525794
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525810
526127
526135
526139
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526152
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32
AOM Info
JVM Config
Application Server Config
prlog4j2.xml
Environment Config
Dynamic System Settings
AOM Config
JVM Config
ms should be minimum 4GB
mx should be minimum 8GB
applicableNodeTypes=Search,WebUser,BIX,BackgroundProcessing,Custom1,Custom2,Custom3,Custom4,Custom5,DDS,ADM,Batch,
RealTime,RTDG,Stream,ExtractorNode,LoaderNode
NodeType=Search,WebUser,BIX,BackgroundProcessing,Custom1,Custom2,Custom3,Custom4,Custom5,DDS,ADM,Batch,RealTime,R
TDG,Stream,ExtractorNode,LoaderNode
user.timezone=Europe/London
Other settings that we have used in the past but you need to check and tune these as per Pega's recommendations:
verbose:gc -Xloggc:/opt/tomcat/logs/gc.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=10 -XX:GCLogFileSize=5M -
XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintTenuringDistribution -XX:+UseConcMarkSweepGC -
XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/opt/tomcat/logs/ -XX:ErrorFile=/opt/tomcat/logs/ -
XX:+UseCodeCacheFlushing -XX:ReservedCodeCacheSize=512m
Application Server Config
server.xml
The connectionTimeout need to be increased
context.xml
Add a new AOM DB DatasourceThis is a WIP article
1<Connector  port="8080" protocol ="HTTP/1.1 " connectionTimeout ="900000" redirectPort ="8443" />
1
2
3
4
5
6<!-- Setting for AOM DB Datasource -->


1
2
3
4
5
6<!-- Setting for AOM DB Datasource -->
<Resource  name="jdbc/AOMDB "
auth="Container "
type="javax.sql.DataSource "
factory="org.apache.tomcat.jdbc.pool.DataSourceFactory "
driverClassName ="org.postgresql.Driver "


33

prlog4j2.xml
The following additional log4j config needs to be added to the prlog4j2.xml file located in <tomcat_home>/webapps/prweb/WEB-
INF/classes folder:

The following additional appender can be added in dev environment only to aid development:
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18url="jdbc:postgresql://<url>:<port>/pega "
username ="<aom_user> "
password ="<aom_pass> "
maxTotal ="200"
maxIdle="30"
maxWaitMillis ="900000"
removeAbandonedOnBorrow ="true"
removeAbandonedOnMaintenance ="true"
removeAbandonedTimeout ="900"
logAbandoned ="true"
accessToUnderlyingConnectionAllowed ="true"
/>
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34<?xml version="1.0" encoding="UTF-8"?>
<Configuration  status="debug">
        <Appenders >
        ...
        ...
            <JDBC name="AOMLOG" tableName ="AOM_LOG" ignoreExceptions ="false" bufferSize ="10">
                <DataSource  jndiName ="java:/comp/env/jdbc/AOMDB " />
                <Column name="LOG_ID" pattern="%u" isUnicode ="false" />
                <Column name="LOG_TIMESTAMP " isEventTimestamp ="true" />
                <Column name="LOG_LEVEL " pattern="%level" isUnicode ="false" />


<Column name="LOG_LEVEL " pattern="%level" isUnicode ="false" />
                <Column name="APPLICATION " pattern="%X{app}" isUnicode ="false" />
                <Column name="LOGGER_NAME " pattern="%c" isUnicode ="false" />
                <Column name="OPERATOR " pattern="%X{userid} " isUnicode ="false" />
                <Column name="STACK" pattern="%X{stack} " isUnicode ="false" />
                <Column name="NODE_ID" pattern="%X{nodeId} " isUnicode ="false" />
                <Column name="MESSAGE" pattern="%message " isUnicode ="false" />
                <Column name="MDC" pattern="%X" isUnicode ="false" />
                <Filters>
                    <!--Deny message logged under ALERT log level-->
                    <ThresholdFilter  level="ALERT" onMatch="DENY" onMismatch ="NEUTRAL"/>
                </Filters>
            </JDBC>
        </Appenders >

        <Loggers>
                <asyncRoot >
                        ...
                        ...
                        <AppenderRef  ref="AOMLOG"/>
                </asyncRoot >
                ...
                ...
         </Loggers>
</Configuration >


34

Environment Config
Dynamic System Settings

AOM Config
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30<RollingRandomAccessFile  name="AOMDEV" fileName="/opt/pega/logs/AOMDEV.log" filePattern="/opt/pega/logs/AOMDEV-
<PatternLayout>
<Pattern>%d|(%c)|%p|%X{userid}|%m%n</Pattern>
</PatternLayout>
<Filters>
<!--Deny message logged under ALERT log level-->
<ThresholdFilter level="ALERT" onMatch="DENY" onMismatch="NEUTRAL"/>
</Filters>
<Policies>
<TimeBasedTriggeringPolicy />
<SizeBasedTriggeringPolicy size="500 MB"/>
</Policies>
<DefaultRolloverStrategy max="20"/>
</RollingRandomAccessFile>
<Loggers>
  <asyncRoot>
    ...
    ...
    <AppenderRef ref="AOMDEV"/>
  </asyncRoot>
    ...
    ...
  <Logger name="com.pega.dsm.dnode.impl.dataflow.service.DataFlowDiagnosticLogger" additivity="false" level="err
          <AppenderRef ref="PEGA"/>
        </Logger>
        <Logger name="com.pega.dsm.dnode.impl.dataflow.service.DataFlowDiagnosticsFileLogger" additivity="false"
            <AppenderRef ref="PEGA"/>
        </Logger>
</Loggers>
Compiler


<AppenderRef ref="PEGA"/>
        </Logger>
</Loggers>
Compiler
SettingPega-RULES compiler/defaultPaths/opt/tomcat/latest/lib/postgresql-42.2.5.jarThis should have the full path of
the PostgreSQL JDBC Driver path.
The nodes will need to be
restarted for the changes to take
effect.
     Description Owning
RulesetSetting Purpose Value Notes
ConfigType ConfigName ConfigValue Notes


35
CaseId CCDExtractor E-72 The Identifier of the current running case
CaseId IHExtractor E-69 The Identifier of the current running case
CaseId PurgeDataHousekeepi
ngH-6 The Identifier of the current running case
CaseId PurgeFilesHousekeepi
ngH-9 The Identifier of the current running case
CaseId RefreshSpinesHouseke
epingH-12 The Identifier of the current running case
CaseId SpineLoader L-54 The Identifier of the current running case
CaseStatus CCDExtractor Completed The Status of the case identified in the Config Name
CaseStatus CCRLoader Completed The Status of the case identified in the Config Name
CaseStatus IHExtractor Completed The Status of the case identified in the Config Name
CaseStatus MSLoader Completed The Status of the case identified in the Config Name
CaseStatus PurgeDataHousekeepi
ngCompleted The Status of the case identified in the Config Name
CaseStatus PurgeFilesHousekeepi
ngCompleted The Status of the case identified in the Config Name
CaseStatus RefreshSpinesHouseke
epingCompleted The Status of the case identified in the Config Name
CaseStatus SpineLoader Running The Status of the case identified in the Config Name
DataFlowWorkIt
emIdApplyControlGroups DF-19 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdBackoutOBProcess1 DF-20 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdBackoutOBProcess2 DF-21 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdCCR DF-14 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdDedupeByContactDetai


Config Name
DataFlowWorkIt
emIdDedupeByContactDetai
lDF-18 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdPopulateMasterDataSe
tsDF-17 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdPopulateSubscriptonsF
orControlGroupsDF-24 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdPrepareForOBProcess
1DF-15 The Work Item Id of the Data Flow identified in the
Config Name
DataFlowWorkIt
emIdPrepareForOBProcess
2DF-16 The Work Item Id of the Data Flow identified in the
Config Name


36
DataFlowWorkIt
emIdRevalidateOBTreatmen
tsDF-23 The Work Item Id of the Data Flow identified in the
Config Name
ExtractorCheckP
ointsCCD 06:30-07:30,10:00-14:30, 14:45-
15:20, 15:30-23:59Comma separated list of check point time ranges in
which the Case will be allowed to run.
ExtractorCheckP
ointsIH 06:30-07:30,09:00-13:00,13:15-
23:59
ExtractorDelimit
erCCDLondon , Example optional config: The Extractor Delimeter for
the Fictional London OBC Dialler file. This config can
be used to overide the default | (pipe) delimiter.
ExtractorDestina
tionPathCCDStoke /mnt/share/aom/extractor_output_ar
ea/ccd-stoke/The Destination Path for Stoke's OBC Dialler file
ExtractorDestina
tionPathIH /mnt/share/aom/extractor_output_ar
ea/ih/The Destination Path for Interaction History Extract
ExtractorStartTi
mestampIH 2019-07-05T00:00:00.000 This shows the Interaction History Extract's Start
Timestamp of the previous sucessful run which defaults
to the previous run's End Timestamp.
ExtractorEndTim
estampIH 2019-07-05T00:00:00.000 This shows the Interaction History Extract End
Timestamp of the previous run which defaults to the
current day minus the time so its 00:00hrs. This is used
as the Start Timestamp for the next run.
ExtractorGPGRe


as the Start Timestamp for the next run.
ExtractorGPGRe
cipientCCDStoke suraj.amin@adqura.com The GPG Recipient for the Stoke's OBC file(s)
ExtractorGPGRe
cipientIH suraj.amin@adqura.com The GPG Recipient for Interaction History Extract file
ExtractorHeader
InclusionCCDStoke false Flag to determine if the header needs to be included for
OBC Stoke. This config is optional and defaults to true
if it isn’t specified.
ExtractorLoopLi
mitCCD 5 The CheckExtractorStatus Activity in the Check
Extractor Status flow is run in a loop to check if the
extract job has finished and this limit is used to control
how many times it should loop and also to prevent an
infinite loop condition.ExtractorLoopLi
mitIH 10
ExtractorNodes CCD ExtractorNode This specifies the NodeType allocated for the extraction
job for the specified extract type.
ExtractorNodes IH ExtractorNode
ExtractorSegme
ntsCCD 10 This specifies the number of segments/partitions
allocated for the extraction data for the specified extract
type.
ExtractorSegme
ntsIH 10
LoaderFilePatter
ndialler_outcomes aom_dialler_outcomes_*_*_*_delta.
dsvDeprecated / Not in use


37
LoaderFilePatter
nmodel_score bdc_model_*_*_delta.dsv
GenericRuntime
ParametersFileEncoding UTF-8 File encoding format that will be used by HTSL (for
now).
GenericRuntime
ParametersAOMDBJNDIName java:/comp/env/jdbc/AOMDB HTSL uses this JDBC DataSource Pool to borrow a
connection to do the streaming load.
GenericRuntime
ParametersArchivePath /mnt/share/aom/archive/ This specifies the directory path where the files need to
be moved for archival. Currently used by the Loader
case to moved the incoming files after processing
them.
GenericRuntime
ParametersBRBModeActivated FALSE Big Red Button switch - this controls if the logic is
bypassed and a error (521) message is returned in the
GetBundleEventDecisionDetails API
GenericRuntime
ParametersCurrentExtractorCaseIdE-27 Deprecated / Not in use
GenericRuntime
ParametersDefaultSnoozeTime 30 The default time in seconds that is used by flows
throughout the application to pause/sleep the flow.
GenericRuntime
ParametersExtractorWorkAreaPath/mnt/share/aom/extractor_work_area
/The directory used by the Extractor case to temporarily
store files whilst processing.
GenericRuntime
ParametersGNUPGHome /mnt/share/aom/.gnupg The GPG Home directory that will be used for all GPG
operations. See
https://www.gnupg.org/gph/en/manual/r1616.html for
more details.
GenericRuntime
ParametersLoaderWorkAreaPath /mnt/share/aom/loader_work_area/ The directory used by the Loader case to temporarily
store files whilst processing.
GenericRuntime
ParametersRealTimeDSPointer 1 This keeps track of the current Real Time DataSet
Pointer: BestOBTreatments1 or BestOBTreatments2


Pointer: BestOBTreatments1 or BestOBTreatments2
GenericRuntime
ParametersSecretsManagerId AOM-DEV-GPG-PASS These parameters are used in the AWS cli to retrieve
the GPG Passphrase from the AWS Secrets Manager.
GenericRuntime
ParametersSecretsManagerRegioneu-west-1
GenericRuntime
ParametersDevMode false This flag is used to enable some specific features to aid
development. Please ensure this is set to false for all
non-dev environments.
PauseCase CCRLoader false This causes the case (for the specified Case Type) to
pause and sent to the Notify Support flow when the
Commit Case State flow is invoked. PauseCase MSLoader false
PauseCase SpineLoader false
HousekeepingAr
chiveAreasExtractorArchiveArea /mnt/share/aom/extractor_work_area
/Individual File Purge Directories with relevant
Configuration Name for Reference
HousekeepingArLoaderWorkArea /mnt/share/aom/loader_work_area/


38
chiveAreas
HousekeepingAr
chiveAreasArchiveArea /mnt/share/aom/archive/
HousekeepingE
ntityListRefreshSpines subs_invoice_charge,unica_campai
gn_history,model_scoreComma Separated Spine Entity list which require to be
run through refresh spines
HousekeepingR
etentionPeriodPurgeFiles 7 Default Retention Period in days of Purge File Process
HousekeepingR
etentionPeriodPurgeFilesArchiveArea3 Override of Individual Entities defined in
HousekeepingArchiveArea Configuration retention
Period
HousekeepingR
etentionPeriodAOMAudit 90 Retention Period for Individual Entities defined in
HousekeepingSQL Configuration
HousekeepingR
etentionPeriodAOMError 90
HousekeepingR
etentionPeriodAOMLog 90
HousekeepingR
etentionPeriodAdminAuditLog 90
HousekeepingR
etentionPeriodBundleEvent 90
HousekeepingR
etentionPeriodInteractionHistory 90
HousekeepingR
etentionPeriodSMSOrder 90
HousekeepingR
etentionPeriodWatchDogReportData 90
HousekeepingS
QLAdminAuditLog VFUK-FW-AOMFW-Data-
AdminAuditLogThe Applies-To Class of PurgeData Connect SQL Rule
for Purge Data Case to be run against
HousekeepingS
QLAOMAudit VFUK-FW-AOMFW-Data-AOMAudit
HousekeepingS
QLAOMError VFUK-FW-AOMFW-Data-AOMError
HousekeepingS
QLAOMLog VFUK-FW-AOMFW-Data-AOMLog
HousekeepingS
QLBundleEvent VFUK-FW-AOMFW-Data-
BundleEvent
HousekeepingS
QLInteractionHistory VFUK-FW-AOMFW-Data-
InteractionHistory
HousekeepingS


QLInteractionHistory VFUK-FW-AOMFW-Data-
InteractionHistory
HousekeepingS
QLSMSOrder VFUK-FW-AOMFW-Data-SMSOrder


39

 HousekeepingS
QLWatchDogReportData VFUK-FW-AOMFW-Data-
WatchDog-ReportData
LoaderCheckPoi
ntsCCR 00:00-08:00,18:00-19:00 Comma separated list of check point time ranges in
which the Case will be allowed to run.
LoaderCheckPoi
ntsSpine 06:30-14:30, 14:45-23:59
LoaderCheckPoi
ntsMS 00:00-03:59,11:00-11:30,12:00-
23:59
LoaderEntityListCCR dialler_outcomes Comma separated list of entities for the specified type
LoaderEntityListMS model_score
LoaderEntityListSpine subscription,account,contact,product
_holding,product_reference,unica_c
ampaign_history,subs_flex_attribute,
subs_invoice_charge
LoaderIncoming
PathCCR /mnt/share/aom/inbound/response_f
eeds/The path of the incoming directory where the Loader
will look for the input files  for the specified type
LoaderIncoming
PathSpine /mnt/share/aom/inbound/core/
LoaderIncoming
PathMS /mnt/share/aom/inbound/models/
LoaderLoopLimitSpine 10 The PostProcessHTSL, InspectDigestStatus &
InspectIndexStatus Activity in the Loader Case is run in
a loop to check if the background task that was initiated
has finished and this limit is used to control how many
times it should loop and also to prevent an infinite loop
condition.LoaderLoopLimitCCR 10
LoaderLoopLimitMS 10
LoaderNodes CCR LoaderNode Deprecated / Not in use
LoaderNodes Spine LoaderNode Deprecated / Not in use
LoaderNodes MS LoaderNode Deprecated / Not in use


LoaderNodes Spine LoaderNode Deprecated / Not in use
LoaderNodes MS LoaderNode Deprecated / Not in use
SupportEmail Default suraj.amin@adqura.com,
Russell.Welton@vodafone.comThe Default Support Email to which most support
related notifications will be sent.


40
VFUK Production Refresh L3 Tasks
Switch on TIL BRB TIL Ops N/A
AOM Deployment window (Downtime)Sahil & Adqura
Switch off AOM Auto loader & extract
jobsL3 Adqura Team  1. We didn’t find AOM Spine Loader in the
Admin Studio → Resources → Jobs, please
let us know the navigation to Switch off the
AOM Auto Loader.
2. We will switch off the IH and CCD
extractor Scheduler Jobs. please let us know
if there are any other extracts jobs to be
Switched Off.
Switch off File transfer job from SFTP
to AOMSahil N/A
Sanity Test L2/L3 Team, Russ, Debarshi

1. Adqura L3 team will perform all the
scenarios listed in the PAT Sanity Testing.
2. We need inputs from 10th point onwards
in PAT Sanity Testing.doc
Switch on AOM BRB Adqura Team/Russ Navigate to AOM Management Page →
Enable BRB
Sanity Test (API) L3 Adqura Team  1. In order to test all the possible
combinations as part of Sanity Test
Production API, Test Data is required for
Continue, Override, Suppress and error
responses.
2. We will check the responses at API level
and in AOM Management Portal.
Switch off TIL BRB TIL Ops N/A
Switch off AOM BRB with rampup 0 L3 Adqura Team 1. Steps to Switch off the AOM BRB:
a. Naviugate to AOM Management
Poratal → Disable the AOM BRB
b. Now Navigate to Dev Studio → Data


Poratal → Disable the AOM BRB
b. Now Navigate to Dev Studio → Data
Types → BundleEventNTIDMap → Task Owner Adqura Responsibility / Task
PAT Sanity Testi
28 Nov 2019, 10:47 AMng.docx


41

 Change to 0 → Save
Run SFTP to AOM transfer and switch
on cronjobSahil N/A
Extract IH for previous day Adqura Team Adqura team will run IH Extractor through
case ignitor and monitor untill its completed
Load ETL Data (Manual) Adqura Team Please provide more details on this activity.
Extract CCD Adqura Team Adqura team will run CCD Extractor through
Case ignitor and monitor untill is completed.
Sanity (NTID response and logs) L2/L3 Team, Russ, Debarshi NTID Response: We will check AOM
Management Page.
Logs: (Application Server Logs /  Real time
servers): We will monitor the server logs for
all the NTID responses and check if there
are any errors.
Note: If we need to check the logs at the
specific node level then we need to have
access in order to monitor.
Change rampup value to 90 L3 Adqura Team 1. Now Navigate to Dev Studio → Data
Types → BundleEventNTIDMap →
Change to 90 → Save
Switch On AOM Auto loader & extract
jobsAdqura Team 1. We didn’t find AOM Spine Loader in the
Admin Studio → Resources → Jobs,
please let us know thew navigation to
Switch on the AOM Auto Loader.
2 . We have IH and CCD extractor, we will
Swtich on them, do we have any other
extract jobs to Switch ON
Monitor System health check L2 Team N/A


42
Useful Links
Authentication
Web single sign-on (SSO) with SAML 2.0 - https://community.pega.com/knowledgebase/articles/web-single-sign-sso-saml-20
Authentication in Pega Platform - https://community.pega.com/knowledgebase/articles/authentication-pega-platform
Authorization models in Pega Platform - https://community.pega.com/knowledgebase/articles/authorization-models-pega-platform
REST Service Links:
How to Create a REST Service in Pega 7.3x
http://myknowpega.com/2017/06/07/connect-rest-configuration-tutorial/
https://www.pegaxchange.com/2017/10/09/create-pega-7-rest-service/
Misc
Extending Interaction History - https://community.pega.com/knowledgebase/articles/extending-interaction-history
System limits and maximums - https://community.pega.com/sites/default/files/help_v73/concepts/concepts2/conceptslimitsmaximumshtm.htm
Repository APIs (JFrog Artifactory, Amazon S3, Microsoft Azure, local file system) - https://community.pega.com/knowledgebase/articles/repository-apis
Connect to remote repositories through File data sets - https://community.pega.com/knowledgebase/articles/connect-remote-repositories-through-file-data-sets
Node classification - https://community.pega.com/knowledgebase/articles/node-classification-81
Data Pages
http://myknowpega.com/2017/05/13/data-pages/
https://community.pega.com/knowledgebase/articles/load-data-page-property
https://community.pega.com/knowledgebase/articles/instantly-access-embedded-pages-list-structure-data-page-using-keyed-page
https://community.pega.com/knowledgebase/articles/load-data-page-list-property
Project Docs


https://community.pega.com/knowledgebase/articles/load-data-page-list-property
Project Docs
UK AOM EndtoEndProcess - https://docs.google.com/spreadsheets/d/1bKmM93mrZnM8OpH6YusKfFaxZRQApm8cpJtS7QbmdRI/edit#gid=200177599
VFUK Env Access - https://docs.google.com/spreadsheets/d/1bKmM93mrZnM8OpH6YusKfFaxZRQApm8cpJtS7QbmdRI/edit#gid=200177599
AOM Interface Spec - https://docs.google.com/spreadsheets/d/1ODmIR6ulrd6f319gBkaiDngz-uVsArho9hLIbOVGI9s/edit#gid=1316682054
Common Issues and Resolutions/Workarounds
Oracle 4k character column value max /  ORA-22835: Buffer too small for CLOB to CHAR or BLOB to RAW  / retrieveFullClobContent DSS /
- https://community1.pega.com/node/1456191


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Optimisation How-To KT
Home for all of the handover documentation that accompanies the walkthroughs with the Optimisation Team
 Add how-to article


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PM Tool: How-To
Proposition Management (PM) Tool is an application developed in PEGA, accessed via a URL on a web browser, where all the metadata
for a project functionality are configured, saved and then pushed to respective environments to be used by the Pega Decisioning/logic.
‘Catalogue’ is the term used for all such data properly arranged and in co-relation. PM Tool has the concept of versioning to maintain
different versions of a catalogue.
A catalogue has a set of artefacts and each artefact e.g. Offer, Treatment etc. have their own screen with user input fields for relevant
attributes e.g. Offer screen has user input field for offer name, offer rank etc.
More details of each screen is provided in pages reached by below links.
Page links:
Main Menu and Versioning
Intent related screens
Offer
Offer Variation
Treatment related screens
Treatment Variation
Control Group
Volume Constraint
Arbitration Control Parameters
Configuration Screens
              Event Type Config
              Bundle Event NTID Map
              Split Variant Percentage
              Split Config
              ModelPropensityToRangeMapping
Other screens
              Business Config
              Business Purpose
              Business Segment
              Customer Segment
              Channel
              Channel Contention
              Channel Purpose Eligibility
              Channel Control By Execution Mode
              Sub Channel Control By Execution Mode
              Seed Test Recipient
 The ‘All Rules’ screen and assignment of the rules in other screens e.g. assigning a rule to an offer in Offer screen is only for
information. The actual implementation done in Pega designer studio is NOT affected if a rule is added to or removed from an artifact
in PM tool.


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Main Menu and Versioning
PM TOOL ‘HOME’ SCREEN
This is the PM Tool landing page and lists all the catalogue versions present in Trunk and Branch along with other details in the ‘Catalogue
Versions’ section.
‘ReleaseNameNumber’ depicts trunk version e.g. Release35.2.
'ReleaseNameNumber_B' depicts branch version e.g. Release35.1_B.
The landing page looks like this:

Trunk and Branch (like a tree)
Trunk is the main route. The very first catalogue version is a trunk version. Branches are carved out of trunk as needed. There can be more
than one branch at a given time.


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Basic Workflow
1) Trunk: From above diagram, ‘Release01’ is a catalogue version in trunk that has all the project release 01 metadata and the version is
approved.
2) Branch: To proceed with work for project realease 02 a branch is created from Release01 and named as Release02. _B is automatically
appended on branch creation. Branch is always created from an approved/checked-in trunk version.
3) Project release 02 work goes on in the branch version.
4) Pull: Suppose, while 02 branch is open/work in progress, some urgent changes came in and another branch (01.01) was created, work
done and approved i.e. merged to trunk. But 02 branch will not have that data. So the data for the work that was done in 01.01 (which is
currently merged to trunk) can be pulled into the 02 branch, so that it is in sync with trunk. (More details of the Pull process is in the later
part of this documentation.)
5) Merge: After work on 02 branch is complete, it needs to be merged to the approved trunk version Release01.01 for this example. After
merge, the branch ceases to exist and the only one current version is trunk version Release02. (More details of merging process is in the
later part of this documentation.)
6) Release02 version should be approved before pushing to production.
At any point during above steps, a catalogue versioin can be pushed to any environment as required. Also it can be assigned to another
user but only one person can work on a version at a given time.

‘MANAGE VERSIONS’ SCREEN