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SKNahin

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mydata

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[ "I have a transaction showing up more than once.", "My card is showing the same transaction over and over again.", "What's the process for terminating an account?", "Why won't you take my transfer, I keep getting an error message.", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?" ]

[ [ "transaction charged twice" ], [ "transaction charged twice" ], [ "terminate account" ], [ "beneficiary not allowed" ], [ "transfer not received by recipient" ], [ "pending cash withdrawal" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I have a transfer waiting.", "Is there an issue with my card payment as it has not gone through.", "phone is gone, dont want others to access account information", "Why did I get charged a fee for my card payment?", "What is the procedure of unblocking my PIN?", "Why is a transfer I did recently still processing?", "I couldn't make a transfer", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "I just got married and I need to change my name", "I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving.", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "From which age can my kids use your service?", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "How can I report that my card was stolen? I made a police report first." ]

[ [ "pending card payment" ], [ "pending transfer" ], [ "declined card payment" ], [ "lost or stolen phone" ], [ "card payment fee charged" ], [ "pin blocked" ], [ "pending transfer" ], [ "failed transfer" ], [ "top up failed" ], [ "edit personal details" ], [ "transfer fee charged" ], [ "Refund not showing up" ], [ "age limit" ], [ "cash withdrawal not recognised" ], [ "lost or stolen card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My money is all gone. What ways are okay to add money to my account?", "Can I order a disposable virtual card?", "how do I find the code to verify the top up card?" ]

[ [ "transaction charged twice" ], [ "transfer into account" ], [ "get disposable virtual card" ], [ "verify top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "The card payment didn't work", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "Why has my top-up not worked?", "I'm interested in what your exchange rates are based on.", "I checked the app and there is a payment that I don't recognize.", "What are the exchange rates you assign?", "\nWhich cash machines will allow me to change my PIN?", "I got money overseas and the exchange rate was wrong", "What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "how do the cards work?", "Do I need my phone to use the app?", "My identity verification didn't work" ]

[ [ "pending card payment" ], [ "reverted card payment?" ], [ "transfer into account" ], [ "top up failed" ], [ "exchange rate" ], [ "card payment not recognised" ], [ "exchange rate" ], [ "change pin" ], [ "wrong exchange rate for cash withdrawal" ], [ "balance not updated after cheque or cash deposit" ], [ "get disposable virtual card" ], [ "lost or stolen phone" ], [ "unable to verify identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why was a payment I made reverted?", "I made a cash deposit and the balance wasn't updated.", "I'm worried that my card has been compromised because I see a payment that I didn't make.", "I only got $20 of the $100 that I attempted to withdraw.", "Can I add money to my account via bank transfer?", "When I was transferring money I was charged extra why?", "I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?", "What do I do if I can't access my passcode?", "Are there steps to see where my funds come from?", "Which currencies do you accept for adding money?", "Do you offer any discounts for someone who exchanges currencies frequently?", "Will you set a limit to my top-up?", "what amount of time does it take for a transfer to reflect and be available", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "Can the card was sen to me be tracked?", "Can I use my card for online payments?", "Can I schedule future top ups?", "Can I use my apple watch to top-up?", "I'd like to have it delivered on Saturday. Is that possible?", "How do I go about changing my PIN?" ]

[ [ "transaction charged twice" ], [ "reverted card payment?" ], [ "balance not updated after cheque or cash deposit" ], [ "card payment not recognised" ], [ "wrong amount of cash received" ], [ "transfer into account" ], [ "transfer fee charged" ], [ "Refund not showing up" ], [ "passcode forgotten" ], [ "verify source of funds" ], [ "supported cards and currencies" ], [ "exchange charge" ], [ "top up limits" ], [ "balance not updated after bank transfer" ], [ "card payment fee charged" ], [ "card arrival" ], [ "card acceptance" ], [ "automatic top up" ], [ "apple pay or google pay" ], [ "card delivery estimate" ], [ "change pin" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "i am not a premium customer but i want a virtual card, how do i get it", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet." ]

[ [ "pending card payment" ], [ "disposable card limits" ], [ "wrong exchange rate for cash withdrawal" ], [ "request refund" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "What is the expected delivery date for my card?", "Is it possible to have an item refunded?", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "Is my card actually working? It's the first time I tried using it" ]

[ [ "transaction charged twice" ], [ "card arrival" ], [ "request refund" ], [ "Refund not showing up" ], [ "declined cash withdrawal" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "When will I see my cash, since I already deposited my check?", "Please help me. My card is missing.", "My new card hasn't came in.", "What does it mean when a cash withdrawal is pending?", "Show me how to activate my card", "You did not give me the correct exchange rate for an item that I bought." ]

[ [ "pending card payment" ], [ "cash withdrawal charge" ], [ "balance not updated after cheque or cash deposit" ], [ "lost or stolen card" ], [ "card arrival" ], [ "pending cash withdrawal" ], [ "activate my card" ], [ "card payment wrong exchange rate" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why didn't my card payment work?", "Please help me with my card. It won't activate.", "I tried using my card at multiple vendors and now it's not working." ]

[ [ "transaction charged twice" ], [ "declined card payment" ], [ "activate my card" ], [ "card not working" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?", "Please explain the fee on a transfer I made.", "Can you tell me what i need for the identity check?", "How many different currencies can I have my money in?", "My Identity verification hasn't passed yet is it possible to use my account?", "What are my options for holding money in multiple currencies?", "I have a charge I did not make." ]

[ [ "pending card payment" ], [ "transfer not received by recipient" ], [ "transfer fee charged" ], [ "verify my identity" ], [ "fiat currency support" ], [ "why verify identity" ], [ "fiat currency support" ], [ "card payment not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why won't my top up go through?", "What's the maximum amount I can top up my card with please?" ]

[ [ "transaction charged twice" ], [ "top up reverted" ], [ "top up limits" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "How long will it take the money to appear in my account?", "I did a cash deposit to my account but it doesn't show up", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening .", "I messed up and made a transaction using the wrong account.", "How many disposable cards are available per account?", "For the identity check, do I need any kind of documentation?", "How can I report that my card was stolen? I made a police report first.", "I made a purchase with my card and I was charged a fee for using it", "Can I edit my details?", "Why hasn't my friend received the transaction?", "Why was my top-up rejected?", "What fees are charged when I top up", "Why is there a fee for doing a transfer?", "It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!", "I think the bank made a mistake on the exchange rates", "I need to know which flat currencies are supported by you.", "The activation process did not work, please help?", "How do I know where the funds come from?", "Why would I need a disposable card?", "what is the leadtime for a new card to show up in the mail?" ]

[ [ "pending card payment" ], [ "transfer timing" ], [ "balance not updated after cheque or cash deposit" ], [ "declined transfer" ], [ "cancel transfer" ], [ "disposable card limits" ], [ "verify my identity" ], [ "lost or stolen card" ], [ "card payment fee charged" ], [ "edit personal details" ], [ "transfer not received by recipient" ], [ "top up failed" ], [ "top up by card charge" ], [ "transfer fee charged" ], [ "request refund" ], [ "wrong exchange rate for cash withdrawal" ], [ "fiat currency support" ], [ "activate my card" ], [ "verify source of funds" ], [ "get disposable virtual card" ], [ "card delivery estimate" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "I travel a lot, can I get a bulk currency exchange discount?", "I just got a new card, and I want to know how to activate.", "I have never been charged a card payment fee before. Why did this change?", "Can you tell me the status of my new card?", "Can you tell me how I would go about learning where my funds came from?", "I attemped a transfer and it didn't go through.", "If my funds are running low, will the app top up automatically?" ]

[ [ "transaction charged twice" ], [ "top up failed" ], [ "exchange charge" ], [ "activate my card" ], [ "card payment fee charged" ], [ "lost or stolen card" ], [ "verify source of funds" ], [ "failed transfer" ], [ "automatic top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "How long does a payment show as pending before i should worry about it?", "The app is showing a direct debit payment that I never made", "Can you tell me why my transfer is failing and help resolve?", "Can I have a new card shipped to China?", "Why is my transaction taking so long to complete?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "Is there a charge for getting cash?", "What do I do if I detect fraudulent use on my car?" ]

[ [ "pending card payment" ], [ "pending card payment" ], [ "pending card payment" ], [ "direct debit payment not recognised" ], [ "failed transfer" ], [ "card about to expire" ], [ "transfer not received by recipient" ], [ "activate my card" ], [ "balance not updated after bank transfer" ], [ "cash withdrawal charge" ], [ "compromised card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I haven't yet received money that I transferred", "I need to change my card PIN.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "I can't figure out how to transfer money into my account.", "How can I change my account details?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "How long do deposits take to appear? I've been waiting for more than a week and need the money!", "I have an American Express that I'd like to add money to my account with.", "I think that someone may be using my card, but I'm not sure,.", "Can I top-up automatically?", "I had to pay a pound more than I anticipated!", "How much does currency exchange cost?" ]

[ [ "transaction charged twice" ], [ "balance not updated after bank transfer" ], [ "change pin" ], [ "cash withdrawal not recognised" ], [ "transfer into account" ], [ "edit personal details" ], [ "balance not updated after bank transfer" ], [ "balance not updated after cheque or cash deposit" ], [ "supported cards and currencies" ], [ "compromised card" ], [ "automatic top up" ], [ "extra charge on statement" ], [ "exchange charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What proof of identification is needed?", "how can i transfer money from american express card", "I think I got charged twice for the same thing", "Why can't I use a disposable card?", "Why has my card payment been reversed?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "Contactless payments need to be enabled for my card.", "Why was I denied the option to transfer money to a selected beneficiary?", "Do you have a list of cards and currencies you support?", "do you have a fee for receiving a SEPA transfer?", "There is the same transaction showing more than once.", "Can you tell me if there are limits to disposable virtual cards?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "I need my card to be delivered fast", "What happened to my top-up? I think it was cancelled." ]

[ [ "pending card payment" ], [ "verify my identity" ], [ "supported cards and currencies" ], [ "transaction charged twice" ], [ "disposable card limits" ], [ "reverted card payment?" ], [ "direct debit payment not recognised" ], [ "contactless not working" ], [ "beneficiary not allowed" ], [ "supported cards and currencies" ], [ "top up by bank transfer charge" ], [ "transaction charged twice" ], [ "disposable card limits" ], [ "transfer not received by recipient" ], [ "card delivery estimate" ], [ "top up reverted" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Is there a reason why my card was declined when I attempted to withdraw money?", "Rates were applied wrong while using foreign currency at an ATM.", "I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?", "Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??", "Okay, I found my card, can I put it back in the app?", "How do i authenticate a top-up card?", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time." ]

[ [ "transaction charged twice" ], [ "declined cash withdrawal" ], [ "wrong exchange rate for cash withdrawal" ], [ "wrong amount of cash received" ], [ "wrong amount of cash received" ], [ "card linking" ], [ "verify top up" ], [ "beneficiary not allowed" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Your exchange rates are coming from where?", "I was given the wrong exchange rate when getting cash", "I have my card now how do I activate it?", "Is there a tracking number for the card?", "What are the currencies that are accepted to add money?", "There is a withdrawal on my account I didn't make.", "I'm in China and need a new card. Please help.", "The cheque I deposited isn't showing in my account", "Do I have to manually top up once I'm too low?", "Where is the transfer that I did?", "If I am running low on credit can I auto top up?", "My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.", "Do all ATMs accept this card?", "It seems like my card payment didn't work.", "Who do I make a check out to if I want to top off my account?", "Can I choose the day it's delivered?", "What are the time frames for the money to be available in my account?", "Can I receive a refund for an item I purchased?", "Why have my top ups been canceled?" ]

[ [ "pending card payment" ], [ "exchange rate" ], [ "wrong exchange rate for cash withdrawal" ], [ "activate my card" ], [ "card arrival" ], [ "supported cards and currencies" ], [ "cash withdrawal not recognised" ], [ "card about to expire" ], [ "balance not updated after cheque or cash deposit" ], [ "automatic top up" ], [ "balance not updated after bank transfer" ], [ "automatic top up" ], [ "transaction charged twice" ], [ "atm support" ], [ "declined card payment" ], [ "top up by cash or cheque" ], [ "card delivery estimate" ], [ "transfer timing" ], [ "request refund" ], [ "top up reverted" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "What is your shipping policies for cards?", "I need to set up an account for my daughter, how would I do that?", "What is the auto top-up limit?", "I withdrew cash but it still shows as pending?", "I want to top up by transfering accounts, What do I do?", "When should I expect my card to arrive?", "Recipient has not received the money", "I did a bank transfer to top up, but the money is not available.", "I need to make a transfer but it keeps getting declined I need Help!" ]

[ [ "transaction charged twice" ], [ "card delivery estimate" ], [ "age limit" ], [ "automatic top up" ], [ "pending cash withdrawal" ], [ "transfer into account" ], [ "card delivery estimate" ], [ "transfer not received by recipient" ], [ "top up failed" ], [ "declined transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Is it normal to get charged extra when i use my card?", "how soon will my card arrive?", "I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected?", "Can you tell my why my funds transfer did not work properly?", "I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "Are there specific ATM's I can use with this card?", "What's going on with my card? I've tried multiple times and it never goes through.", "Does your app allow currency exchanges between USD and GBP?", "How do I get extra physical cards?", "How long do I have to wait for my bank transfer to appear in my account?", "In a month, my card will reach its expiration date, am I required to request the next card?", "I believe my card has been compromised as there are funds showing that I did not receive.", "why hasn't my virtual card arrived?", "I haven't received my card and am worried it is lost.", "Can I have a new card shipped to China?", "From what countries can I use an account?", "Why hasn't my transaction arrived to my friend yet?", "How much does currency exchange cost?", "What should I do? My card has been stolen!", "how much does it cost to add money to my card" ]

[ [ "pending card payment" ], [ "card payment fee charged" ], [ "card delivery estimate" ], [ "failed transfer" ], [ "failed transfer" ], [ "direct debit payment not recognised" ], [ "atm support" ], [ "card not working" ], [ "exchange via app" ], [ "getting spare card" ], [ "balance not updated after bank transfer" ], [ "card about to expire" ], [ "cash withdrawal not recognised" ], [ "getting virtual card" ], [ "card arrival" ], [ "card about to expire" ], [ "country support" ], [ "transfer not received by recipient" ], [ "exchange charge" ], [ "lost or stolen card" ], [ "top up by card charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I think the top up failed", "Tell me why my topup wouldn't go through?", "is there a frequent currency discount?", "How can I find a way to transfer money without it being rejected?", "There's a €1 fee on my statement, why?", "How can I know where did my funds come from?", "The app is not able to realize that it is me.", "While abroad I got cash, and a wrong exchange rate was applied.", "How was I charged extra when I used my card to pay?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "I can't get my card out of the ATM", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "How many different currencies can I have my money in?", "Is there a way to reset the passcode?", "where is my new card?", "I got notified that my top up has been reverted. Why?", "I don't know how to verify my identity." ]

[ [ "transaction charged twice" ], [ "top up failed" ], [ "top up failed" ], [ "exchange charge" ], [ "declined transfer" ], [ "extra charge on statement" ], [ "verify source of funds" ], [ "unable to verify identity" ], [ "wrong exchange rate for cash withdrawal" ], [ "card payment fee charged" ], [ "card swallowed" ], [ "card swallowed" ], [ "direct debit payment not recognised" ], [ "fiat currency support" ], [ "passcode forgotten" ], [ "card arrival" ], [ "top up reverted" ], [ "verify my identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "For some reason, I'm unable to transfer funds.", "Why was there a fee when I pulled cash?", "What can I use to receive my salary?", "In which countries can I get a card?", "I've been charged an extra £1 and I don't know why", "I've forgotten my passcode. Can I reset?", "In the app, how can I make it show the new card that arrived?", "How long does it take for a money transfer to show up?", "is it free to add money to my card", "I need clarity on why my card is not working.", "I'm interested in what your exchange rates are based on.", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?", "what is this charge on my card?", "According to the app, I got cash from an ATM but I haven't made any transactions.", "What do I do if my phone was stolen?", "Is my new bank card on the way and is there a way to track it?", "How do I top up?", "Where can I update my pin number?", "What is the process for activating a new card." ]

[ [ "pending card payment" ], [ "beneficiary not allowed" ], [ "cash withdrawal charge" ], [ "receiving money" ], [ "country support" ], [ "extra charge on statement" ], [ "passcode forgotten" ], [ "card linking" ], [ "pending transfer" ], [ "top up by card charge" ], [ "card not working" ], [ "exchange rate" ], [ "declined cash withdrawal" ], [ "balance not updated after cheque or cash deposit" ], [ "direct debit payment not recognised" ], [ "cash withdrawal not recognised" ], [ "lost or stolen phone" ], [ "card arrival" ], [ "transfer into account" ], [ "change pin" ], [ "activate my card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "Will you charge an extra fee for top ups?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "I cant get money out of the ATM with my card. I just put my card in the ATM but it will not allow me to take any money out. What do I need to do to fix this?", "Can this app exchange American and English currency?", "I think someone may be using my card." ]

[ [ "transaction charged twice" ], [ "exchange charge" ], [ "top up by card charge" ], [ "disposable card limits" ], [ "declined cash withdrawal" ], [ "exchange via app" ], [ "compromised card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I added funds to my account but the app didn't process it.", "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.", "I made a card payment but it didn't work. Why not?", "The machine gave me the wrong amount of cash.", "How do i authenticate a top-up card?", "Am I charged a fee to transfer funds?", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?", "Why would a merchant revert a card payment?", "the product is not working, can I get a refund?", "Could you tell me the fiat currencies that you work with?", "Can I pay more to get it deliver quicker?", "I have a disposable card, how many transactions can I make?", "I am seeing in the App a payment that its not mine" ]

[ [ "pending card payment" ], [ "top up failed" ], [ "failed transfer" ], [ "declined card payment" ], [ "wrong amount of cash received" ], [ "verify top up" ], [ "transfer fee charged" ], [ "card payment wrong exchange rate" ], [ "top up failed" ], [ "reverted card payment?" ], [ "request refund" ], [ "fiat currency support" ], [ "card delivery estimate" ], [ "disposable card limits" ], [ "card payment not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Can you give me info about what to do when my card expires?", "Why was there a fee with my cash withdrawal?", "The app says that I got cash in an ATM and I didn't", "My wallet isn't showing my top-up, did I do something wrong?", "What do you do to transfer money to my account?", "I forgot my PIN number.", "I looked at my statement and found a payment I and found a mistake.", "What currency is acceptable for a top up?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Can I top-up automatically?", "Can I top up for free using a European card?" ]

[ [ "transaction charged twice" ], [ "card about to expire" ], [ "cash withdrawal charge" ], [ "cash withdrawal not recognised" ], [ "topping up by card" ], [ "transfer into account" ], [ "pin blocked" ], [ "card payment not recognised" ], [ "supported cards and currencies" ], [ "transfer not received by recipient" ], [ "automatic top up" ], [ "top up by card charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Why didn't my transfer get to the recipient?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "There is a €1 fee on my account I didn't authorize", "I sent money to someone but they haven't gotten it, what's going on?", "I'm having difficulty verifying my identity.", "Why won't you let me name X as a beneficiary?", "Which credit card top-ups do you accept?" ]

[ [ "pending card payment" ], [ "transfer not received by recipient" ], [ "balance not updated after cheque or cash deposit" ], [ "extra charge on statement" ], [ "transfer not received by recipient" ], [ "unable to verify identity" ], [ "beneficiary not allowed" ], [ "supported cards and currencies" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "What is the status of my top up?", "I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please.", "I believe my card has been compromised because of a strange withdrawal", "I think the exchange rate on my card payment is incorrect.", "I would like to get a few more physical cards.", "The app won't let me transfer money to a beneficiary", "Where can I check out the source of available funds in my account?", "What's the problem? My card keeps getting declined for top up. I need to know what is going on.", "What should I do? My card has been stolen!", "If US cards have a top up charge, what is it?", "Why has my top up been cancelled", "My bank app said that I got cash from an ATM, but that's a mistake.", "What's your refund policy if I bought an item from you?" ]

[ [ "transaction charged twice" ], [ "top up reverted" ], [ "cancel transfer" ], [ "cash withdrawal not recognised" ], [ "card payment wrong exchange rate" ], [ "getting spare card" ], [ "beneficiary not allowed" ], [ "verify source of funds" ], [ "top up failed" ], [ "lost or stolen card" ], [ "top up by card charge" ], [ "top up reverted" ], [ "cash withdrawal not recognised" ], [ "request refund" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "My Apple Pay top up with my American Express card is not working? Please tell me why", "Help. My card is broken.", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "What should I do if my card doesn't work?", "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "I am here to change my adress.", "Why was I charged extra using my card?", "What's the phone number to freeze a card?", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "Please help me! My physical card isn't working right.", "What's taking so long for this payment to go through?", "I need more than one disposable card", "Top-up is loaded into the card and no update." ]

[ [ "pending card payment" ], [ "apple pay or google pay" ], [ "card not working" ], [ "top up failed" ], [ "card not working" ], [ "extra charge on statement" ], [ "edit personal details" ], [ "card payment fee charged" ], [ "lost or stolen card" ], [ "declined transfer" ], [ "card not working" ], [ "pending card payment" ], [ "disposable card limits" ], [ "pending top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I would like my refund for this item I bought.", "I'm not seeing my cash deposit showing up in my account.", "I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges?", "what cards can i use to add money to my account", "I need more than one disposable card", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries.", "What is the extra fee on my statement?", "I got some items this morning but the payment says pending", "what is this charge on my card?", "I reside in the US, but I want a card.", "Where is the cash deposit I made?", "There is a pending 1£ charge on my statement. I haven't purchased anything for 1£. Why is it on my statement?", "Why would the app deny my top-up?", "my top up isnt there yet where do i find it", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be?", "Why does my top-up get cancelled?" ]

[ [ "transaction charged twice" ], [ "request refund" ], [ "balance not updated after cheque or cash deposit" ], [ "card payment not recognised" ], [ "supported cards and currencies" ], [ "disposable card limits" ], [ "declined card payment" ], [ "extra charge on statement" ], [ "pending card payment" ], [ "direct debit payment not recognised" ], [ "country support" ], [ "balance not updated after cheque or cash deposit" ], [ "extra charge on statement" ], [ "top up failed" ], [ "topping up by card" ], [ "cash withdrawal charge" ], [ "top up reverted" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "How many disposable cards can I have at one time?", "I can not find my phone or it has been stolen.", "I left my phone at the hotel I was staying at so I can't use the app!", "What steps do I need to take for the identity checking process?", "I was charged a transfer fee, why is that?", "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time. I have checked numbers and they are correct. Could you please help?", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "I believe my top up was reverted.", "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "How long will my transfer stay pending?", "I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please.", "I got charged for with a fee for paying with my card.", "Can apple pay handle top up exchanges?", "I would like to transfer money into my account." ]

[ [ "pending card payment" ], [ "disposable card limits" ], [ "lost or stolen phone" ], [ "lost or stolen phone" ], [ "verify my identity" ], [ "transfer fee charged" ], [ "pending transfer" ], [ "declined card payment" ], [ "top up reverted" ], [ "request refund" ], [ "pending transfer" ], [ "cancel transfer" ], [ "card payment fee charged" ], [ "apple pay or google pay" ], [ "transfer into account" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I need to know where I can withdraw money.", "What ATM locations are near me?", "Do you accept US credit cards?", "I went to top up my card and it was cancelled.", "Is there a charge for top-ups?", "What form of identification is accepted?", "Would it be possible to open up an account for children?", "Can I make transfers before my identity verification?", "I cannot remember my passcode, is there a way to retrieve it?", "A mortgage payment I'm making is giving me an error message. This is the first time I'm making this payment and want to know what's wrong.", "My pin isn't here yet", "How do I get my money back for a duplicated charge?", "I believe I got a wrong exchange rate when I got cash.", "I am trying to revert a transcation I did this morning", "Is there a way to track the delivery of my card?", "What are the reasons why a card payment would be declined?", "My PIN tries have run out. Now what?", "my pin hasn't arrived in the post! How do I cancel it or get a new one?" ]

[ [ "transaction charged twice" ], [ "atm support" ], [ "atm support" ], [ "supported cards and currencies" ], [ "top up reverted" ], [ "top up by card charge" ], [ "verify my identity" ], [ "age limit" ], [ "why verify identity" ], [ "passcode forgotten" ], [ "failed transfer" ], [ "get physical card" ], [ "transaction charged twice" ], [ "wrong exchange rate for cash withdrawal" ], [ "cancel transfer" ], [ "card arrival" ], [ "declined card payment" ], [ "pin blocked" ], [ "get physical card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I don't think the exchange rate was right.", "The exchange rate for foreign ATM currency is wrong.", "Why have you declined my card payment?", "What are my payment options for topping off my account?", "A card payment on my account is shown as pending.", "I entered the correct pin but I still couldnt get funds.", "It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.", "I have enough money in my account, so why is my card being declined?", "I need to know which flat currencies are supported by you.", "How come my transfer got declined" ]

[ [ "pending card payment" ], [ "wrong exchange rate for cash withdrawal" ], [ "wrong exchange rate for cash withdrawal" ], [ "declined card payment" ], [ "top up by cash or cheque" ], [ "pending card payment" ], [ "declined cash withdrawal" ], [ "declined transfer" ], [ "declined card payment" ], [ "fiat currency support" ], [ "declined transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?", "How can I go about transferring money to my account?", "This place has been too much work so I'd just like to close out my account & be done.", "is it just visa or can i also use mastercard?", "i used a check check yesterday to balance my account and it isn't showing up?", "How do I change my address ?", "Can I pick a new PIN?", "I would like to get a physical card, but I don't know how. Can you help me?", "The ATM didnt let me get cash", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "I forgot my phone at the hotel, so I can't access the app.", "I still don't have a refund.", "I'm unable to verify my identity", "I thought that transfers are free. Why was I charged an extra fee?", "Can I get an account for my daughter?" ]

[ [ "transaction charged twice" ], [ "Refund not showing up" ], [ "transfer into account" ], [ "terminate account" ], [ "visa or mastercard" ], [ "balance not updated after cheque or cash deposit" ], [ "edit personal details" ], [ "change pin" ], [ "order physical card" ], [ "declined cash withdrawal" ], [ "cash withdrawal charge" ], [ "lost or stolen phone" ], [ "Refund not showing up" ], [ "unable to verify identity" ], [ "transfer fee charged" ], [ "age limit" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What is the exchange rate for EUR?", "Will you assess me more fees if I top up with an international card?", "I can't access my account.", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "Where can I find your exchange rates?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "How do I request a disposable virtual card?", "I have a new phone number and need to edit my contact information.", "Could you tell me the fiat currencies that you work with?", "How do I know if i need a disposable card?", "Where is my virtual card located?", "How is this transfer supposed to work? It's not working for me.", "do i need to wait for my card before i get pin", "I've made a transfer, how long until the money reaches my account?", "Someone stole my phone, what is my next step?", "Do you charge for sending more cards?", "If I bought something I didn't like, can I get a refund?", "Can you tell me why I haven't received my new card?", "Can you refund my purchase?", "Could you explain your rules for ATM fees?" ]

[ [ "pending card payment" ], [ "exchange rate" ], [ "top up by card charge" ], [ "passcode forgotten" ], [ "pending transfer" ], [ "exchange rate" ], [ "lost or stolen card" ], [ "get disposable virtual card" ], [ "edit personal details" ], [ "fiat currency support" ], [ "get disposable virtual card" ], [ "getting virtual card" ], [ "failed transfer" ], [ "get physical card" ], [ "transfer timing" ], [ "lost or stolen phone" ], [ "getting spare card" ], [ "request refund" ], [ "card arrival" ], [ "request refund" ], [ "cash withdrawal charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why did the funds not transfer to another recipient?", "I am overseas in China, can I get a replacement card?" ]

[ [ "transaction charged twice" ], [ "transfer not received by recipient" ], [ "card about to expire" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "the exchange rate was different than expected", "Why was I charged for a cash withdrawal at the ATM?", "Seems like my top-up has not gone through", "I got cash abroad and need to check the exchange rate", "Can you show me how to verify the top-up card?", "What method do you use for the exchange rate?", "Are top-ups allowed using Apple Pay?", "I need to cancel a transfer", "What happens with the duplicate charge in my account?" ]

[ [ "pending card payment" ], [ "direct debit payment not recognised" ], [ "wrong exchange rate for cash withdrawal" ], [ "cash withdrawal charge" ], [ "pending top up" ], [ "wrong exchange rate for cash withdrawal" ], [ "verify top up" ], [ "exchange rate" ], [ "apple pay or google pay" ], [ "cancel transfer" ], [ "transaction charged twice" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I'm still waiting for a money transfer to show.", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "where do i go to transfer money from one account to this one", "I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?", "I'm interested in what your exchange rates are based on.", "What is my top-up limit?", "What is this cash withdrawal I don't recognize?", "My rate of exchange was wrong.", "I think my card payment has been reverted", "Why is the transaction not posting?", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "Do you know the reason why my card payment was declined?", "Why isn't my id verified?", "Why is my exchange rate wrong?", "What currencies and methods can i use to top up my account?", "I am looking for my top-up verification code and cannot find it.", "Is there a fee for sending additional cards?", "I prefer using Mastercard, can I substitute?", "What is the dollar that I have pending on my statement there?" ]

[ [ "transaction charged twice" ], [ "pending transfer" ], [ "transfer not received by recipient" ], [ "transfer into account" ], [ "top up reverted" ], [ "exchange rate" ], [ "top up limits" ], [ "cash withdrawal not recognised" ], [ "card payment wrong exchange rate" ], [ "reverted card payment?" ], [ "pending transfer" ], [ "top up failed" ], [ "declined card payment" ], [ "unable to verify identity" ], [ "card payment wrong exchange rate" ], [ "supported cards and currencies" ], [ "verify top up" ], [ "getting spare card" ], [ "visa or mastercard" ], [ "extra charge on statement" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I did not receive the right amount of cash.", "My card was declined but it shows as multiple charges?", "Is there any reason my cash withdrawal still shows as pending?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "Are there any restrictions on the disposable cards?", "When will my top up be approved?" ]

[ [ "pending card payment" ], [ "wrong amount of cash received" ], [ "transaction charged twice" ], [ "pending cash withdrawal" ], [ "failed transfer" ], [ "disposable card limits" ], [ "pending top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Can you track my card for me?", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "Why isn't my refund showing up?", "Why is my balance the same after a transfer?", "I am dissatisfied, I would like to close my account.", "A refund is taking too long.", "Are there any limits to using disposable virtual cards?", "I'm in China and really need a new card.", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "I just received a new card, where do I go to link it to my account?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "I want to cancel a purchase", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "What are the top up fees for using an European bank card?", "Why did the ATM give me less money than what I requested?", "What physical locations can I use cash to top up?", "I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?", "what are the exchange rates for getting cash" ]

[ [ "transaction charged twice" ], [ "card arrival" ], [ "request refund" ], [ "Refund not showing up" ], [ "balance not updated after bank transfer" ], [ "terminate account" ], [ "Refund not showing up" ], [ "disposable card limits" ], [ "card about to expire" ], [ "wrong amount of cash received" ], [ "card linking" ], [ "beneficiary not allowed" ], [ "request refund" ], [ "request refund" ], [ "top up by card charge" ], [ "wrong amount of cash received" ], [ "top up by cash or cheque" ], [ "card payment not recognised" ], [ "wrong exchange rate for cash withdrawal" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What do I do when a charge has been made that I did not make?", "What is the present state of the exchange rate?", "How can I check if I have received a refund if it is not yet on my statement?" ]

[ [ "pending card payment" ], [ "cash withdrawal not recognised" ], [ "exchange rate" ], [ "Refund not showing up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why couldn't I make a withdrawal from the ATM?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "Why has my deposit in the ATM not cleared yet?", "how do I link an old card?", "How do i transfer something faster than normal?", "Was I charged extra for using my card?", "Please show me how my friend can send me money.", "Can I get a card if I don't reside in the UK?", "My rate is not right when I used my card in a different country's money.", "Can I write a cheque to top up?", "What do I do to unblock my PIN?", "Why would my card payment be cancelled?", "What are your exchange rates calculated from?", "What do you need for the identity verification", "What is the basis of your exchange rates?" ]

[ [ "transaction charged twice" ], [ "declined cash withdrawal" ], [ "compromised card" ], [ "pending cash withdrawal" ], [ "card linking" ], [ "transfer timing" ], [ "card payment fee charged" ], [ "receiving money" ], [ "country support" ], [ "wrong exchange rate for cash withdrawal" ], [ "top up by cash or cheque" ], [ "pin blocked" ], [ "reverted card payment?" ], [ "exchange rate" ], [ "verify my identity" ], [ "exchange rate" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I did a payment but it was reverted by the app", "What happens if I use my account and my identity verification hasn't finished?", "Can you help me reset my passcode? I forgot it.", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "I thought that transfers are free. Why was I charged an extra fee?", "Can I track the card that you sent me in the mail?", "Cancel my transfer, please." ]

[ [ "pending card payment" ], [ "reverted card payment?" ], [ "why verify identity" ], [ "passcode forgotten" ], [ "transfer not received by recipient" ], [ "transfer fee charged" ], [ "card arrival" ], [ "cancel transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Help me figure out why my transfer was declined", "My withdrawal from the ATM was cancelled.", "I would like to get a few more physical cards.", "For what reason did my top-up fail?", "Tell me how a top up would be reverted.", "I withdraw money abroad but I didn't get the right amount.", "I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me?", "There are two of the same charge on my statement." ]

[ [ "transaction charged twice" ], [ "declined transfer" ], [ "declined cash withdrawal" ], [ "getting spare card" ], [ "top up failed" ], [ "top up reverted" ], [ "wrong exchange rate for cash withdrawal" ], [ "pending top up" ], [ "transaction charged twice" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I have an unusual payment in my statement", "I going to be traveling, can I set up auto top-up if I run low on money?", "My money transfer has not happened yet", "How many days do I have to wait for the transfer to reach my account?", "The terminal I paid at wouldn't take my card. Is something wrong?" ]

[ [ "pending card payment" ], [ "card payment not recognised" ], [ "automatic top up" ], [ "pending transfer" ], [ "transfer timing" ], [ "contactless not working" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I bought something in another country but the exchange rate is wrong", "Is there a way to get a virtual card?", "Was my transaction reverted with my card?", "I transferred money but the balance did not update.", "How do I go forth with bank transfers for top up accounts?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "How do I add a new card?", "Do I have to pay for a second card?", "I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?", "How do you decide what your exchange rates are?", "I couldn't transfer money to a beneficiery", "I didn't cancel my top-up.", "I made a payment but it was returned.", "What is the longest that a payment will show pending? There is one showing that has been sitting there a few days.", "My daughter needs to open account.", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about." ]

[ [ "transaction charged twice" ], [ "card payment wrong exchange rate" ], [ "getting virtual card" ], [ "reverted card payment?" ], [ "balance not updated after bank transfer" ], [ "transfer into account" ], [ "transaction charged twice" ], [ "card linking" ], [ "getting spare card" ], [ "cancel transfer" ], [ "exchange rate" ], [ "beneficiary not allowed" ], [ "top up reverted" ], [ "reverted card payment?" ], [ "pending card payment" ], [ "age limit" ], [ "card payment fee charged" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I deposited cash into my account, why do I not see it?", "Is there a maximum for top-ups?", "What is the maximum top up?", "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it.", "Why is it required to verify my identity?", "I tried to do a transfer and it hasn't worked!", "If I add money with an international card, are there any fees?", "Is there a possibility to open an account for my sons and daughters?", "Why isn't my refund on my statement?", "I sent a payment but now it's not showing up.", "Do I get to have one of those virtual cards I've heard about?", "I need to find the card I received in the app.", "Which cards are accepted for topping up?", "Which one are you? Visa or Mastercard?" ]

[ [ "pending card payment" ], [ "balance not updated after cheque or cash deposit" ], [ "top up limits" ], [ "top up limits" ], [ "wrong exchange rate for cash withdrawal" ], [ "why verify identity" ], [ "failed transfer" ], [ "top up by card charge" ], [ "age limit" ], [ "Refund not showing up" ], [ "reverted card payment?" ], [ "getting virtual card" ], [ "card linking" ], [ "supported cards and currencies" ], [ "visa or mastercard" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I'd rather not use my physical card, how can I get a virtual card?", "I want to do a cash deposit to top up. How do I do this?", "What was the issue with my topping up?", "I wanted to know why there is a transfer of mine pending.", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "I couldn't complete card activation.", "My card appears to have never arrived?" ]

[ [ "transaction charged twice" ], [ "getting virtual card" ], [ "top up by cash or cheque" ], [ "top up failed" ], [ "pending transfer" ], [ "pending cash withdrawal" ], [ "activate my card" ], [ "card arrival" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?", "I will not be able to verify my identity.", "My card hasn't shown up yet.", "I want a refund on this.", "I inadvertently completed a transaction on a wrong account.", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Can I auto-top up? How do I do it?", "Am I able to do a SWIFT transfer?", "I transferred some money but it is not here yet", "How can I information on my limit for top-ups?", "Where can I locate my PIN at?", "Why am I unable to withdraw money even though in the past I've done it just fine?", "Why can I not do a transfer", "I want to terminate my account", "I used to know my password, but not anymore.", "What is this extra fee?", "What is your shipping policies for cards?", "How many cards am I allowed?" ]

[ [ "pending card payment" ], [ "failed transfer" ], [ "unable to verify identity" ], [ "card arrival" ], [ "request refund" ], [ "cancel transfer" ], [ "transfer not received by recipient" ], [ "automatic top up" ], [ "top up by bank transfer charge" ], [ "transfer not received by recipient" ], [ "top up limits" ], [ "get physical card" ], [ "declined cash withdrawal" ], [ "beneficiary not allowed" ], [ "terminate account" ], [ "passcode forgotten" ], [ "card payment fee charged" ], [ "card delivery estimate" ], [ "getting spare card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I was made to pay an additional pound!", "How long does it take for a bank transfer to show on my balance?", "What is taking so long with my refund?", "Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "When do you charge fees on accounts? I just saw a charge on my statement.", "Why do you need to know so much about me for my account?", "My wallet is empty even though I topped it up an hour ago." ]

[ [ "transaction charged twice" ], [ "extra charge on statement" ], [ "balance not updated after bank transfer" ], [ "Refund not showing up" ], [ "card payment not recognised" ], [ "card payment fee charged" ], [ "why verify identity" ], [ "topping up by card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I would like to know what the restrictions are for the disposable cards.", "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?", "Will I be charged for topping up by transfer?", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.", "Using Google Pay, can I top up?", "When I was transferring money I was charged extra why?", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "How long does a payment show as pending before i should worry about it?", "I have a card payment that has been pending for some time and would like to know when it is going to go through.", "How can I transfer some money into a foreign account?", "Why did I get charged more for using my card?" ]

[ [ "pending card payment" ], [ "disposable card limits" ], [ "compromised card" ], [ "top up by bank transfer charge" ], [ "card linking" ], [ "balance not updated after bank transfer" ], [ "apple pay or google pay" ], [ "transfer fee charged" ], [ "compromised card" ], [ "pending card payment" ], [ "pending card payment" ], [ "transfer into account" ], [ "card payment fee charged" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My PIN has been blocked, what should I do?", "What should I do when my card reaches its expiry date?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "How do you determine the exchange rate?", "I need my card to be activated right now.", "I need to cancel a purchase?", "Today I used my card at a restaurant and it was declined. Why?", "So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount?", "How do I add money to my card?", "Where can I update my pin number?" ]

[ [ "transaction charged twice" ], [ "pin blocked" ], [ "card about to expire" ], [ "card payment wrong exchange rate" ], [ "exchange rate" ], [ "activate my card" ], [ "request refund" ], [ "card not working" ], [ "wrong amount of cash received" ], [ "topping up by card" ], [ "change pin" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Can friends transfer money to each other?", "My address is incorrect on my file.", "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "I did not set up a direct debit I have" ]

[ [ "pending card payment" ], [ "receiving money" ], [ "edit personal details" ], [ "wrong amount of cash received" ], [ "direct debit payment not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.", "I need help reapplying my top-up. It seems it isn't working.", "I hate this company! Can you delete my account?", "What can I do if my passcode won't work?", "What does pending mean on a cash withdrawal?", "How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.", "Top up did not work on the app.", "How can I report that my card was stolen? I made a police report first.", "I sent a payment, but the person I sent it to says they don't have it", "Would you be so kind as to activate my card? Thanks", "Help please! My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "I did not get enough cash" ]

[ [ "transaction charged twice" ], [ "declined transfer" ], [ "top up failed" ], [ "terminate account" ], [ "passcode forgotten" ], [ "pending cash withdrawal" ], [ "balance not updated after bank transfer" ], [ "top up failed" ], [ "lost or stolen card" ], [ "transfer not received by recipient" ], [ "activate my card" ], [ "cancel transfer" ], [ "wrong amount of cash received" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I have a cash withdrawal that I do not recognise.", "My cash withdrawl has the wrong rate of exchange.", "What do I do with my \"decline\" message on a transfer?", "Where do I go to reset the passcode?", "My transfer is stuck pending? How do we fix it to it goes through?", "I am still waiting for a money transfer to appear.", "While abroad, I got cash, and the exchange rate applied is wrong.", "Did I do something incorrectly? Where is my top-up?", "Why have I not received my PIN", "help, I see money missing I didn't take out.", "ATM apparently not working? Couldn't access funds in my account?", "I cannot get to my app, what should I do?", "What does it mean to have a pending cash withdrawal?", "If I am not in the country and I need to change my PIN, how can this be done?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied." ]

[ [ "pending card payment" ], [ "cash withdrawal not recognised" ], [ "wrong exchange rate for cash withdrawal" ], [ "declined transfer" ], [ "passcode forgotten" ], [ "pending transfer" ], [ "pending transfer" ], [ "wrong exchange rate for cash withdrawal" ], [ "pending top up" ], [ "get physical card" ], [ "cash withdrawal not recognised" ], [ "declined cash withdrawal" ], [ "lost or stolen phone" ], [ "pending cash withdrawal" ], [ "change pin" ], [ "declined cash withdrawal" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "\nWhere can I withdraw money from?", "I would like a physical card sent to me.", "Where do I access the auto top-up function?", "I found my old card. Can I link it back into the app?", "I paid with a card and there is an extra charge. Why?", "I need assistance to activate the card on my account.", "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "My card data has been exposed.", "Where are the cards delivered to", "I think the top up failed" ]

[ [ "transaction charged twice" ], [ "atm support" ], [ "order physical card" ], [ "automatic top up" ], [ "card linking" ], [ "card payment fee charged" ], [ "activate my card" ], [ "top up reverted" ], [ "compromised card" ], [ "order physical card" ], [ "top up failed" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What if I don't verify my identity?", "Why do I see an extra €1 charge on my statement?", "A cash withdrawal has been done that I didn't do.", "What happens if I deposit a cheque accidentally?", "What would I be charged in receiving a SEPA transfer?", "I want to transfer some money from my other bank account into this one.", "How can I change USD to GBP?", "I would like to cancel a transfer...is this possible?", "What ATMs take this card?", "What if my top up is reverted?", "My credit card did not go through. Can you see if it has insufficient funds?", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "the exchange rate at which my card payment is at is wrong", "Would I be able to get a second card?", "I have a cash withdrawal that I do not recognise." ]

[ [ "pending card payment" ], [ "why verify identity" ], [ "extra charge on statement" ], [ "cash withdrawal not recognised" ], [ "balance not updated after cheque or cash deposit" ], [ "top up by bank transfer charge" ], [ "transfer into account" ], [ "exchange via app" ], [ "cancel transfer" ], [ "atm support" ], [ "top up reverted" ], [ "top up failed" ], [ "request refund" ], [ "card payment wrong exchange rate" ], [ "getting spare card" ], [ "cash withdrawal not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "What source do my fund come from?", "I would like my money back for an item I purchased", "What does it mean if my cash withdrawal does not show up properly?", "If I exchange currencies frequently, is there a discount?", "Can someone please tell me how much I can top-up?" ]

[ [ "transaction charged twice" ], [ "verify source of funds" ], [ "request refund" ], [ "pending cash withdrawal" ], [ "exchange charge" ], [ "top up limits" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "If my card is going to expire this month, do I need to order a new one?", "How long does it take for a top up to go through", "I made a cash deposit going to my account but it is not there", "The exchange rate for my electronic payment is incorrect.", "What is the time period for money to be transferred?", "How is the PIN delivered?", "Why is there a fee for cash withdrawal?", "Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.", "What ATMs can I use this card at?" ]

[ [ "pending card payment" ], [ "card about to expire" ], [ "pending top up" ], [ "balance not updated after cheque or cash deposit" ], [ "card payment wrong exchange rate" ], [ "transfer timing" ], [ "get physical card" ], [ "cash withdrawal charge" ], [ "balance not updated after bank transfer" ], [ "atm support" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Is it possible to dispute a debit payment from a couple of months ago.", "Please help me. I am still waiting on a refund.", "Is there restrictions on where I can use my card?", "I think there has been a mistake on my exchange rate for this purchase.", "Will I receive all the money sent to my account by SEPA transfer?", "Why wasn't my contactless accepted at the metro?", "What is the max top-up?", "There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.", "I thought transfers were free. Why was I charged to transfer?", "Why won't the machine accept my card anymore?", "What do I need for the identity verification?" ]

[ [ "transaction charged twice" ], [ "direct debit payment not recognised" ], [ "Refund not showing up" ], [ "card acceptance" ], [ "card payment wrong exchange rate" ], [ "top up by bank transfer charge" ], [ "contactless not working" ], [ "top up limits" ], [ "cash withdrawal not recognised" ], [ "transfer fee charged" ], [ "card not working" ], [ "verify my identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "The app says I made a cash withdrawal that I didn't make", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "I can't access my account.", "How do I see my updated balance after I make a cheque or cash deposit?", "I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!", "Something is wrong, my top-up is gone and I don't know what happened to my money.", "Do you accept SWIFT transfers?", "What commission do you take for currency exchage?", "totally unacceptable. I'm stranded with no cash because the ATM wouldn't give me any money!", "I forgot my password to get into the app!", "What are my payment options for topping off my account?", "Is my child too young to sign up?", "My payment for my card is not working", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "Can I reset my PIN if it is blocked?", "During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?", "Can I get a card if I don't reside in the UK?" ]

[ [ "pending card payment" ], [ "cash withdrawal not recognised" ], [ "pin blocked" ], [ "passcode forgotten" ], [ "balance not updated after cheque or cash deposit" ], [ "wrong exchange rate for cash withdrawal" ], [ "top up reverted" ], [ "top up by bank transfer charge" ], [ "exchange charge" ], [ "declined cash withdrawal" ], [ "passcode forgotten" ], [ "top up by cash or cheque" ], [ "age limit" ], [ "declined card payment" ], [ "wrong exchange rate for cash withdrawal" ], [ "top up failed" ], [ "pin blocked" ], [ "transfer fee charged" ], [ "country support" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Tell me about the limit for top ups.", "My card still hasn't arrived after two weeks, now what?", "I believe my card has been compromised as there are funds showing that I did not receive.", "I haven't yet received money that I transferred", "Why can I not transfer money into my account?", "Can I transfer using SWIFT?", "If I'm getting my identity verified, what all do I need?" ]

[ [ "transaction charged twice" ], [ "top up limits" ], [ "card arrival" ], [ "cash withdrawal not recognised" ], [ "balance not updated after bank transfer" ], [ "transfer into account" ], [ "top up by bank transfer charge" ], [ "verify my identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "There is a direct debit transaction that I did not authorize", "Why is a payment I made reverted back to my account?", "Any place that takes Mastercard would be fine.", "Where do i find my PIN?", "How do I find the PIN?", "Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.", "What's the best way to use a cheque to top up?", "The app can't verify my information for identity proofing purposes.", "Please tell me how to edit my personal details.", "There is a strange payment on my card." ]

[ [ "pending card payment" ], [ "direct debit payment not recognised" ], [ "reverted card payment?" ], [ "card acceptance" ], [ "get physical card" ], [ "get physical card" ], [ "declined transfer" ], [ "top up by cash or cheque" ], [ "unable to verify identity" ], [ "edit personal details" ], [ "card payment not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "How long do top-ups take to go through", "For some reason I am unable to preform a transfer to a beneficiary.", "I was declined when trying to withdrawal cash!", "Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.", "I do not know why I was charged for the $1 transaction.", "I completed a transfer within the UK two days ago, but it is still not showing received. I have verified the account number is correct already. Is there anything else I need to do or is there a problem?", "What is the max top-up?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "What do I need to do to cancel a transaction?", "I got a new address and need to change my information.", "I found the exchange rate for my cash withdrawal is wrong", "I think the payment from my card was revereted", "Help. My card is broken.", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "I made a card payment, but it has been declined?", "I was charged multiple times for one purchase", "It's requiring me to verify my identity?", "I would like to know what your exchange rates are.", "may I have a Visa and a Mastercard from you." ]

[ [ "transaction charged twice" ], [ "pending top up" ], [ "beneficiary not allowed" ], [ "declined cash withdrawal" ], [ "pending transfer" ], [ "declined card payment" ], [ "extra charge on statement" ], [ "transfer not received by recipient" ], [ "top up limits" ], [ "balance not updated after bank transfer" ], [ "cancel transfer" ], [ "edit personal details" ], [ "wrong exchange rate for cash withdrawal" ], [ "reverted card payment?" ], [ "card not working" ], [ "balance not updated after cheque or cash deposit" ], [ "declined card payment" ], [ "transaction charged twice" ], [ "why verify identity" ], [ "exchange rate" ], [ "visa or mastercard" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]