source: Prior to the service call, BP or its representative shall follow any problem determination, problem analysis or service request procedures provided by IBM.
target: This shall be prior to the service call. BP or its representative shall follow any problem determination, problem analysis or service request procedures. This shall be provided by IBM.
references: This shall be prior to the service call. BP or its representative shall follow any problem determination, problem analysis or service request procedures. This shall be provided by IBM.