{ "normalize_embeddings": false, "labels": [ "Continue Conversation", "Pause Conversation", "Restart Conversation", "Repeat Conversation", "End Conversation", "Refuse to Answer", "Affirmative Confirmation", "Negative Confirmation", "Correction Request", "Questions Answerable by Conversational Context / History", "Questions Requiring External Information", "Questions on Process", "New Inquiry or Request", "Transfer to Human Agent" ] }